Job summary

INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY

Clinical Support worker - 24 hours available

An exciting opportunity has arisen to recruit motivated and enthusiastic Band 3 Clinical Support workers to work on the Eden Unit at Penrith Hospital.

The Eden Unit aims to address the challenges of an aging population and increasing demand on health and care services by providing more patient centred hospital care and empowering people to take control of their health and wellbeing. This will require new ways of working to focus on preventing ill health and ensure services are sustainable for the future.

This role requires you to demonstrate the skills and knowledge to support the provision of high quality care, to support patients with complex needs within the community ward setting.

This is an excellent opportunity for someone who is looking to develop their clinical skills and expertise in caring for patients, working closely with health and social care colleagues to promote independence, facilitate hospital discharge which can be complex and promote independence through reablement and management of long-term conditions.

Main duties of the job

Please see job description

Rota is completed based on service need and this may change to support this. Shifts include days, nights, weekends and bank holidays.

As a Clinical Support worker in a multi-disciplinary team, work with other health and social care professionals to develop the ethos of multi-disciplinary, integrated care and seamless services ensuring that patient care is delivered to the highest possible standard.As a Clinical Support worker , you will work under the direction of a registered nurse, undertaking a range of delegated patient nursing and care duties including clinical observations and recording patient information. This will include supporting patients with personal hygiene and activities of daily living.

Flexible working is required to meet the needs of the patients group.

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

Being a clinically led organisation

Quality and safety at the heart of our Trust

A positive patient experience every time

A great place to work

Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Details

Date posted

11 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year Per Annum Pro Rata

Contract

Permanent

Working pattern

Part-time

Reference number

262-A-26-8263931

Job locations

Eden Unit, Penrith Hospital

Bridge Lane

Penrith

CA11 8HX

United Kingdom

Job description

Job responsibilities

JOB DESCRIPTION:

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP:

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see ourPolicy for eligible vacancies.

AHP - Return to Practice Job Advert information.This role may be suitable for individuals Returning to Practice. Please speak to the recruiting manager for more information.

The essential criteria for this role includes the requirement to have a care certificate or the willingness and ability to undertake this. For further information please see the attached Care Certificate document attached.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as followsif applicable to the post:

Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Excellent opportunities for development*

Competitive NHS Pension scheme

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Important Information:

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Job description Job responsibilities JOB DESCRIPTION: Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants. CERTIFICATE OF SPONSORSHIP: Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab). If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see ourPolicy for eligible vacancies. AHP - Return to Practice Job Advert information.This role may be suitable for individuals Returning to Practice. Please speak to the recruiting manager for more information. The essential criteria for this role includes the requirement to have a care certificate or the willingness and ability to undertake this. For further information please see the attached Care Certificate document attached. Disclosure and Barring Service: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as followsif applicable to the post: Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment. Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment. NCIC can offer successful future employees the following benefits: 27-day holiday scheme rising to 33 after 10 years Flexible working Scheme NHS Discounts* Salary Sacrifice schemes including lease cars and Cycle to Work* Excellent opportunities for development* Competitive NHS Pension scheme Vivup is a free, confidential counselling and information service to assist with personal or work-related problems *Subject to eligibility Important Information: Please ensure that you document evidence of meeting all the essential criteria in the supporting information. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered. Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person Specification

Qualifications

Essential

• Level 3 vocational qualification or short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties or equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3
• Theoretical Knowledge
• Experience of a range of care and related procedures
• Clinical observations
• Knowledge of data protection legislation and health and safety at work legislation
• National care certificate or commitment to complete within 12 weeks of commencing employment
• Numeracy and Literacy Level 2

Desirable

• Undertake relevant additional training for Clinical Support Workers

Knowledge & Experience

Essential

• Experience of working in health and social care
• Experience of undertaking and recording clinical observations and escalating changes or findings
• Working knowledge of legislation underpinning care provision
• Understanding of the importance of robust, accurate, clear, timely documentation
• Insight into behaviours and skills of a carer and the need for effective team work
• Knowledge of of Safeguarding
• Understanding work-related boundaries
• Awareness of GDPR and the need for confidentiality

Desirable

• Familiarity with current NHS and social care policies
• Computer skills
• Clinical policies and procedures
• Evidence of understanding of Trust Business
• Experience of working in the Trust previously

Skills & Aptitudes

Essential

• Excellent interpersonal, communication and active listening skills. Ability to adopt appropriate styles and methods of communication
• Time keeping, planning and prioritisation skills
• Basic IT skills to use electronic patient records and other Trust systems
• Analytical and judgement skills to make decisions based on patient/service user interactions, observations and metrics
• Ability to demonstrate the importance of holistic person centred care and related procedures
• Attention to detail
• Ability to use initiative appropriately
• Ability to demonstrate compassion values and behaviours needed for dignified care
• Desire to encourage and support patients to remain as independent as possible
• Ability to deal with a wide range of people at all levels, including clients, carers, family, health and social care colleagues and other professionals
• Caring and empathic
• Motivated and with pro-active approach
• Ability to work independently and as part of a team
• Committed to providing high quality patient care
• Willingness to undertake job related training and multi-disciplinary competencies for more effective patient care
• Personal resilience
• Ability to work calmly and effectively under pressure
• Presents as courteous, respectful and helpful and understands the importance of professional image
• Reliable, adaptable ad dependable

Desirable

• Keyboard skills
• Venepuncture

Other Requirements

Essential

• Promote equality and value diversity
• Adhere to Trust Values and professional behaviours

Personal Circumstances

Essential

• Willing to work flexible hours including nights, weekends and bank holidays
• Flexible and versatile approach to meet the needs of the service.

Desirable

• Ability to travel between the sites from which the Trust undertakes its business, or attend meetings or training off-site.

Person Specification Qualifications Essential Level 3 vocational qualification or short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties or equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3 Theoretical Knowledge Experience of a range of care and related procedures Clinical observations Knowledge of data protection legislation and health and safety at work legislation National care certificate or commitment to complete within 12 weeks of commencing employment Numeracy and Literacy Level 2 Desirable Undertake relevant additional training for Clinical Support Workers Knowledge & Experience Essential Experience of working in health and social care Experience of undertaking and recording clinical observations and escalating changes or findings Working knowledge of legislation underpinning care provision Understanding of the importance of robust, accurate, clear, timely documentation Insight into behaviours and skills of a carer and the need for effective team work Knowledge of of Safeguarding Understanding work-related boundaries Awareness of GDPR and the need for confidentiality Desirable Familiarity with current NHS and social care policies Computer skills Clinical policies and procedures Evidence of understanding of Trust Business Experience of working in the Trust previously Skills & Aptitudes Essential Excellent interpersonal, communication and active listening skills. Ability to adopt appropriate styles and methods of communication Time keeping, planning and prioritisation skills Basic IT skills to use electronic patient records and other Trust systems Analytical and judgement skills to make decisions based on patient/service user interactions, observations and metrics Ability to demonstrate the importance of holistic person centred care and related procedures Attention to detail Ability to use initiative appropriately Ability to demonstrate compassion values and behaviours needed for dignified care Desire to encourage and support patients to remain as independent as possible Ability to deal with a wide range of people at all levels, including clients, carers, family, health and social care colleagues and other professionals Caring and empathic Motivated and with pro-active approach Ability to work independently and as part of a team Committed to providing high quality patient care Willingness to undertake job related training and multi-disciplinary competencies for more effective patient care Personal resilience Ability to work calmly and effectively under pressure Presents as courteous, respectful and helpful and understands the importance of professional image Reliable, adaptable ad dependable Desirable Keyboard skills Venepuncture Other Requirements Essential Promote equality and value diversity Adhere to Trust Values and professional behaviours Personal Circumstances Essential Willing to work flexible hours including nights, weekends and bank holidays Flexible and versatile approach to meet the needs of the service. Desirable Ability to travel between the sites from which the Trust undertakes its business, or attend meetings or training off-site.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

Eden Unit, Penrith Hospital

Bridge Lane

Penrith

CA11 8HX

United Kingdom

Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

Eden Unit, Penrith Hospital

Bridge Lane

Penrith

CA11 8HX

United Kingdom

Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)

Job summary

We are looking for an Occupational Therapist that values innovation and person -centred rehabilitation to join our supportive Community Rehabilitation Team. Keswick & Solway ICC Covers area of outstanding beauty from the Solway Plain to the Lake District National Park.

This post would be ideal for an experienced Band 5 wishing to gain community or Band 6 experience as well as experienced Band 6 staff

The team supports hospital discharge, works to prevent hospital admission, and offers community rehabilitation in Patient's homes or our established Rehabilitation Centre. The team also offers anticipatory care through Your Health matters and person centred support vis the Home Care Practitioner Service.

This role requires enthusiasm for holistic practice and utilising models of occupational therapy to assist individuals to achieve their occupational goals. Regular programme of In service training will help you to develop and to share your skills and expertise with others. An interest in personalised care handling is required but training can be provided

Keswick & Solway ICC embraces a compassionate culture that embraces upstream thinking, collaboration and staff development. We offer a Compassionate Induction with colleagues from across our Neighbourhood

Informal visits are welcomed and please call for any further information.

Main duties of the job

To undertake assessment, clinical and functional diagnosis of adults/older adults using a range of specialist standardised assessments and clinical observation skills across physical, sensory, cognitive, emotional, psychological and social domains.

To provide advice in the formulation or progress of a medical diagnosis and to support family members through this process guided by specialist theoretical knowledge and enabled by establishing a therapeutic alliance.

Contribute to the MDT's understanding of the family system and its impact on the patient, the patient's present circumstances, and the impact of that on the family system.

To formulate agreed specialist individual and/or group treatment plans and goals based on advanced clinical reasoning skills with the adult etc, taking in to account the domains assessed.

To provide specialist occupational therapy treatment interventions in a variety of environments

To provide spontaneous and planned specialist advice, teaching and instruction to others in, to promote understanding of the aims of occupational therapy and to ensure a consistent and coordinated approach across the AHP service.

Interventions regularly include the assessment, evaluation and prescription of specialised equipment for the adults. Standards for offering specialist advice for its safe use and the aims and purpose of the equipment apply as above.

Work in collaboration with other relevant services making appropriate onward referrals

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

Being a clinically led organisation

Quality and safety at the heart of our Trust

A positive patient experience every time

A great place to work

Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Details

Date posted

11 September 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year Per Annum Pro Rata

Contract

Permanent

Working pattern

Part-time

Reference number

262-A-26-8264001

Job locations

Wigton Community Hospital

Cross Lane

Wigton, Cumbria

CA7 9DD

United Kingdom

Job description

Job responsibilities

JOB DESCRIPTION:

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see ourPolicy for eligible vacancies.

AHP - Return to Practice Job Advert information.This role may be suitable for individuals Returning to Practice. Please speak to the recruiting manager for more information.

Registered Nurses, Midwives and Allied Health Professionals returning to practice, moving into new roles or changing clinical environments, may access an agreed preceptorship period.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as followsif applicable to the post:

Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Excellent opportunities for development*

Competitive NHS Pension scheme

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

Subject to eligibility

Important Information

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Job description Job responsibilities JOB DESCRIPTION: Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants. CERTIFICATE OF SPONSORSHIP Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab). If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see ourPolicy for eligible vacancies. AHP - Return to Practice Job Advert information.This role may be suitable for individuals Returning to Practice. Please speak to the recruiting manager for more information. Registered Nurses, Midwives and Allied Health Professionals returning to practice, moving into new roles or changing clinical environments, may access an agreed preceptorship period. Disclosure and Barring Service: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as followsif applicable to the post: Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment. Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment. NCIC can offer successful future employees the following benefits: 27-day holiday scheme rising to 33 after 10 years Flexible working Scheme NHS Discounts* Salary Sacrifice schemes including lease cars and Cycle to Work* Excellent opportunities for development* Competitive NHS Pension scheme Vivup is a free, confidential counselling and information service to assist with personal or work-related problems Subject to eligibility Important Information Please ensure that you document evidence of meeting all the essential criteria in the supporting information. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered. Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person Specification

Qualifications

Essential

• Degree in Occupational Therapy
• HCPC registered
• Member of the Royal College of Occupational Therapists

Desirable

• Evidence of attendance at relevant post graduate courses

Knowledge and Experience

Essential

• Completion of core junior rotations (Respiratory/neurological/musculo skeletal/elderly care)
• Evidence of Continuing Professional Development
• Experience of working within the NHS
• Good Knowledge of Evidence Based Clinical Practice within Rehabilitation
• Good Knowledge of Continuing Professional Development/Lifelong Learning Knowledge and understanding of Clinical Governance including Risk Management
• Understanding of Professional Code of Conduct and confidentiality
• Knowledge of key NHS drivers for change and implications for Occupational Therapy

Desirable

• Previous experience of working at a Band 6 level
• Experience of working within a community setting
• Experience of working within a multi-disciplinary team Teaching / Mentoring of healthcare professionals
• Knowledge of management of patients with long-term conditions and fall
• Knowledge of clinical audit and outcome measures, and their use in service improvement

Skills and Aptitudes

Essential

• Ability to communicate effectively
• Ability to work as part of a team
• Good organisational and time management skills
• Ability to organise workload of self and others
• Ability to motivate self and others
• Relevant practical occupational therapy skills
• The post holder needs good IT skills, the ability to input data, communicate via email and search for evidence-based practice
• Take an active part in training for personal and professional development
• Willing to actively take part in training of others

Other Requirements

Essential

• Patient focused
• Flexible
• Reliable
• Friendly and approachable
• Able to travel independently, (and at times) transport patients and /or equipment across a large rural area the locality
• Must have full clean UK driving licence and access to own transport, including business insurance
• Able to work 7 days per week

Person Specification Qualifications Essential Degree in Occupational Therapy HCPC registered Member of the Royal College of Occupational Therapists Desirable Evidence of attendance at relevant post graduate courses Knowledge and Experience Essential Completion of core junior rotations (Respiratory/neurological/musculo skeletal/elderly care) Evidence of Continuing Professional Development Experience of working within the NHS Good Knowledge of Evidence Based Clinical Practice within Rehabilitation Good Knowledge of Continuing Professional Development/Lifelong Learning Knowledge and understanding of Clinical Governance including Risk Management Understanding of Professional Code of Conduct and confidentiality Knowledge of key NHS drivers for change and implications for Occupational Therapy Desirable Previous experience of working at a Band 6 level Experience of working within a community setting Experience of working within a multi-disciplinary team Teaching / Mentoring of healthcare professionals Knowledge of management of patients with long-term conditions and fall Knowledge of clinical audit and outcome measures, and their use in service improvement Skills and Aptitudes Essential Ability to communicate effectively Ability to work as part of a team Good organisational and time management skills Ability to organise workload of self and others Ability to motivate self and others Relevant practical occupational therapy skills The post holder needs good IT skills, the ability to input data, communicate via email and search for evidence-based practice Take an active part in training for personal and professional development Willing to actively take part in training of others Other Requirements Essential Patient focused Flexible Reliable Friendly and approachable Able to travel independently, (and at times) transport patients and /or equipment across a large rural area the locality Must have full clean UK driving licence and access to own transport, including business insurance Able to work 7 days per week

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

Wigton Community Hospital

Cross Lane

Wigton, Cumbria

CA7 9DD

United Kingdom

Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

Wigton Community Hospital

Cross Lane

Wigton, Cumbria

CA7 9DD

United Kingdom

Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)

Job summary

This is an exciting opportunity to be a part of fast-paced support team within the Digital Services department of The Christie. Our Tech Bar team is a well-established, friendly support team who deal with around 4500 service requests a month.The post holder will provide 1st Line Support of all logged IT incidents and requests remotely and on-site when required. The ability to provide a first-class customer service, whilst dealing with IT related issues, will play a large part of this role. This role requires a combination of technical ability, customer care skills, and business awareness. The post holder will be required to respond to service desk tickets, deal with walk-ins and log incidents and service requests.The post holder will work as a part of the 1st Line Team, taking advice and guidance from the 2nd Line support team or the IT Service Delivery Manager if required. You will be expected to develop close working relationships with all members of the Digital Services team.This is a permanent on-site role and not homeworking.

Main duties of the job

To respond and resolve 1st line incidents and requests assigned from the 1st line support team, investigating, and rectifying complex IT issues.Provide support throughout the Trust as well as remote sites e.g., peripheral clinics and Trust satellite sites.Delivering an excellent quality, customer-focused service.Provide advice and expertise on all aspects of IT relating to end user support within the trust.Liaise with relevant third-party maintenance/support providers, recording and escalating any hardware/software issues as required.Provide in-depth technical experience to troubleshoot incidents.To ensure all support requests and incidents via any inbound channel are properly understood and recorded on our ITSM system.To handle escalated tickets from 1st Line support team providing feedback when resolved to support the team's development.Track open tickets maintaining regular contact with individual staff or departments informing them of progress and expected resolution times.Promote good and efficient working practices in the use of IT.

About us

The Christie is one of Europe's leading cancer centres, looking after more than 64,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 25% patients are referred to us from other parts of the country.

We are the largest radiotherapy provider in the NHS with one in 20 treatments delivered at The Christie. We have up to 15 linear accelerators operating across our network of sites. We operate the largest chemotherapy unit in the UK on our main site and treatments are also provided at 13 other networked sites, and in patients homes. And as a specialist tertiary surgical centre, we focus on rare cancers, complex procedures, and multidisciplinary approaches to cancer surgery, specialising in colorectal, peritoneal, gynaecological, urological and plastic surgery.

We are also an international leader in research, with world first breakthroughs for over 100 years. We have been named by the UK's National Institute for Health Research (NIHR), as one of the best hospitals providing opportunities for patients to participate in clinical research studies, with more than 800 studies open at any time, caring for over 3,000 patients.

Details

Date posted

11 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year Pro rata, per annum

Contract

Permanent

Working pattern

Full-time

Reference number

413-110102-DS-RS

Job locations

IT ICT - E00387

Manchester

M20 4BX

United Kingdom

Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES

• Responsible for logging all Service Desk calls reported by users and answer all enquiries, detailing time and date, customer name and location and the description of the call as well as issuing a call reference number to the user, in line with our Service Desk minimum data set requirement.
• To provide proactive technical 1st Line IT support to all Trust staff.
• To escalate tickets to the 2nd Line and Desktop Support teams.
• To ensure all support requests and incidents via any inbound channel are properly understood and recorded on our ITSM system.
• Track open tickets maintaining regular contact with individual staff or departments informing them of progress and expected resolution times.
• Provide in-depth technical experience to troubleshoot incidents.
• Report any high priority security breaches to your line manager.
• Responsible for ensuring any P1 or P2 ticket are highlighted to your line manager.
• Support the installation and configuration of IT hardware and software as directed.
• Support the video conferencing facilities as required.
• To deliver exceptional Customer Service striving to achieve first time resolution.
• To proactively manage all personal workloads, ensuring all tickets are worked on within the set Service Level Agreements.
• To achieve the set Service Desk KPIs and Service Level Agreements.
• Provide software advice on a variety of systems to enable Trust staff to best utilise available IT systems and resources reducing future Service Desk calls.
• Liaise with third party suppliers and support companies as required.
• To adhere to all Service Desk technical processes and guidelines as well as Trust processes and standards.
• Support and maintain the Digital Services Asset database (CMDB).
• To ensure the ITSM system is fully updated with all activity including notes, to dos and knowledge base articles.
• Adhere to security best practices given the confidential information that the post holder may come into contact within their role.
• To contribute towards a personal development plan, ensuring technical knowledge is continually improved.
• Provide support of remote sites e.g., peripheral clinics and Trust satellite sites.
• Any other tasks as reasonably required and requested.To participate in a staff rota covering our core business support hours which is between 8am and 6 pm Monday to Friday excluding bank holidays.

OTHER RESPONSIBILITIES

This job description is neither exclusive nor exhaustive and the duties and responsibilities may vary from time to time in the lights of changing circumstances and in consultation with the job holder.

Job description Job responsibilities DUTIES AND RESPONSIBILITIES Responsible for logging all Service Desk calls reported by users and answer all enquiries, detailing time and date, customer name and location and the description of the call as well as issuing a call reference number to the user, in line with our Service Desk minimum data set requirement. To provide proactive technical 1st Line IT support to all Trust staff. To escalate tickets to the 2nd Line and Desktop Support teams. To ensure all support requests and incidents via any inbound channel are properly understood and recorded on our ITSM system. Track open tickets maintaining regular contact with individual staff or departments informing them of progress and expected resolution times. Provide in-depth technical experience to troubleshoot incidents. Report any high priority security breaches to your line manager. Responsible for ensuring any P1 or P2 ticket are highlighted to your line manager. Support the installation and configuration of IT hardware and software as directed. Support the video conferencing facilities as required. To deliver exceptional Customer Service striving to achieve first time resolution. To proactively manage all personal workloads, ensuring all tickets are worked on within the set Service Level Agreements. To achieve the set Service Desk KPIs and Service Level Agreements. Provide software advice on a variety of systems to enable Trust staff to best utilise available IT systems and resources reducing future Service Desk calls. Liaise with third party suppliers and support companies as required. To adhere to all Service Desk technical processes and guidelines as well as Trust processes and standards. Support and maintain the Digital Services Asset database (CMDB). To ensure the ITSM system is fully updated with all activity including notes, to dos and knowledge base articles. Adhere to security best practices given the confidential information that the post holder may come into contact within their role. To contribute towards a personal development plan, ensuring technical knowledge is continually improved. Provide support of remote sites e.g., peripheral clinics and Trust satellite sites. Any other tasks as reasonably required and requested.To participate in a staff rota covering our core business support hours which is between 8am and 6 pm Monday to Friday excluding bank holidays. OTHER RESPONSIBILITIES This job description is neither exclusive nor exhaustive and the duties and responsibilities may vary from time to time in the lights of changing circumstances and in consultation with the job holder.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent relevant experience.

Desirable

• ITIL Foundation Certificate.

Experience

Essential

• Customer service skills and fault resolution advising on a wide range of issues and problems
• Multi-tasking ability required to deal with multiple incidents awaiting resolution.
• Positive and flexible approach to work with an ability to cope with uncertainty and adapt whilst working in a busy environment.
• Experience in using Microsoft 365 products.

Desirable

• Experience of working in an NHS organisation.
• Previous experience within a 1st or 2nd line IT support role.
• Worked in large organisation/busy office.
• IT Department background in customer service.

Skills

Essential

• Excellent communication skills - verbal, written, presentational and interpersonal.
• Ability to communicate with a variety of staff at different levels within the organisation.
• Ability to analyse situations / information to identify and resolve a range of problems.
• Ability to use own initiative, coach individuals.
• Able to work to deadlines, prioritise and manage workload in a busy and changing environment.
• Well presented, flexible, positive, resilient, methodical, team player.
• Excellent time management.

Desirable

• Ability to think creatively.

Knowledge

Essential

• Knowledge of Windows Operating Systems and Microsoft products.

Desirable

• Knowledge of the working practices of NHS Trusts.
• Working knowledge of Microsoft Active Directory, DHCP, DNS and Group Policy.
• Understanding of networking / LAN / WAN / Wi-Fi.
• A genuine interest in IT technologies and working 'hands on' within the field.
• Knowledge and understanding of SLAs & priorities.

Values

Essential

• You will demonstrate your values and behaviors mirror those of the Trust
• Professional, calm, and efficient manner.
• Challenges constructively and accepts constructive challenge from others.
• Promotes change and improvement.

Other

Essential

• Ability to undertake shift working including on-call, out-of-hours, weekend, and Public Holidays.
• Able to move computer equipment around the Trust.

Desirable

• Evidence of continuing professional and personal development.

Person Specification Qualifications Essential Educated to GCSE level or equivalent relevant experience. Desirable ITIL Foundation Certificate. Experience Essential Customer service skills and fault resolution advising on a wide range of issues and problems Multi-tasking ability required to deal with multiple incidents awaiting resolution. Positive and flexible approach to work with an ability to cope with uncertainty and adapt whilst working in a busy environment. Experience in using Microsoft 365 products. Desirable Experience of working in an NHS organisation. Previous experience within a 1st or 2nd line IT support role. Worked in large organisation/busy office. IT Department background in customer service. Skills Essential Excellent communication skills - verbal, written, presentational and interpersonal. Ability to communicate with a variety of staff at different levels within the organisation. Ability to analyse situations / information to identify and resolve a range of problems. Ability to use own initiative, coach individuals. Able to work to deadlines, prioritise and manage workload in a busy and changing environment. Well presented, flexible, positive, resilient, methodical, team player. Excellent time management. Desirable Ability to think creatively. Knowledge Essential Knowledge of Windows Operating Systems and Microsoft products. Desirable Knowledge of the working practices of NHS Trusts. Working knowledge of Microsoft Active Directory, DHCP, DNS and Group Policy. Understanding of networking / LAN / WAN / Wi-Fi. A genuine interest in IT technologies and working 'hands on' within the field. Knowledge and understanding of SLAs & priorities. Values Essential You will demonstrate your values and behaviors mirror those of the Trust Professional, calm, and efficient manner. Challenges constructively and accepts constructive challenge from others. Promotes change and improvement. Other Essential Ability to undertake shift working including on-call, out-of-hours, weekend, and Public Holidays. Able to move computer equipment around the Trust. Desirable Evidence of continuing professional and personal development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Christie NHS FT

Address

IT ICT - E00387

Manchester

M20 4BX

United Kingdom

Employer's website

https://www.christie.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Christie NHS FT

Address

IT ICT - E00387

Manchester

M20 4BX

United Kingdom

Employer's website

https://www.christie.nhs.uk/ (Opens in a new tab)

Job summary

This role will provide senior strategic and operational leadership for Surgical and Interventional Diagnostics Education, as part of commercial/external education activity within the Christie Institute for Cancer Education (CICE). The postholder will lead the expansion of integrated surgical and interventional diagnostics education, with a particular focus on new international and commercial partnership development and development/delivery of specialist credentialed education, including robotic surgery.The postholder will provide strategic clinical leadership for the surgical and interventional diagnostics pathway for the Advancing Future Cancer Care postgraduate masters. The postholder will lead in developing and delivering the synchronous and asynchronous sections of relevant module and leading the clinical placement provision. This will include representation and membership of the Masters board, contributing to strategic oversight and operational matters including marketing, student recruitment, and governanceThe post holder will also contribute to supporting development of postgraduate fellowship pathways, working with the international education team to engage colleagues in delivering high quality opportunities. A key component of the role will be as the principal clinical interface between Christie Education, Christie International and relevant national and international professional organisations.

Main duties of the job

To provide senior strategic and operational leadership for Surgical and Interventional Diagnostics Education, as part of commercial/external education activity within the Christie Institute for Cancer Education (CICE). The post holder will lead the expansion of integrated surgical and interventional diagnostics education, with a particular focus on new international and commercial partnership development and development/delivery of specialist credentialed education, including robotic surgery.

The postholder will provide strategic clinical leadership for the surgical and interventional diagnostics pathway for the Advancing Futures Cancer Care postgraduate masters. The postholder will lead in developing and delivering the synchronous and asynchronous sections of relevant module and leading the clinical placement provision. The post holder will be part of the Masters board, contributing to strategic oversight and operational matters including marketing, student recruitment, and governance

The post holder will also contribute to supporting development of postgraduate fellowship pathways, working with the international education team to engage colleagues in delivering high quality opportunities. A key component of the role will be as the principal clinical interface between Christie Education, Christie International and relevant national and international professional organisations.

About us

The Christie is one of Europe's leading cancer centres, looking after more than 64,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 25% patients are referred to us from other parts of the country.

We are the largest radiotherapy provider in the NHS with one in 20 treatments delivered at The Christie. We have up to 15 linear accelerators operating across our network of sites. We operate the largest chemotherapy unit in the UK on our main site and treatments are also provided at 13 other networked sites, and in patients homes. And as a specialist tertiary surgical centre, we focus on rare cancers, complex procedures, and multidisciplinary approaches to cancer surgery, specialising in colorectal, peritoneal, gynaecological, urological and plastic surgery.

We are also an international leader in research, with world first breakthroughs for over 100 years. We have been named by the UK's National Institute for Health Research (NIHR), as one of the best hospitals providing opportunities for patients to participate in clinical research studies, with more than 800 studies open at any time, caring for over 3,000 patients.

Details

Date posted

11 September 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year Pro rata Per Annum

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

413-108642-CICE-LM-A

Job locations

Education - H00004

Manchester

M20 4BX

United Kingdom

Job description

Job responsibilities

Marketing

Work under the direction of the International Business Development Manager to support delivery of the marketing plan for the programme. Plan, execute and evaluate multi-channel marketing campaigns. Create and edit engaging content for the website, email, social media, newsletters and other digital platforms. Write, proofread and edit content for different audiences, ensuring clarity, accuracy, accessibility and consistency of messaging. Plan, build, test and analyse email marketing campaigns to drive engagement and conversions. Manage social media scheduling, day-to-day engagement and basic reporting. Update and optimise the website as required. Ensure consistent use of branding and act as a Brand Champion. Produce marketing collateral and presentations, maintaining corporate identity standards. Use design and publishing software (e.g., Canva, Adobe Creative Cloud, Trust approved tools) to create digital and print-ready marketing materials, as required. Maintain a marketing activity calendar, including key awareness days, national NHS campaigns and promotional opportunities. Conduct basic market research and competitor scanning to identify trends and opportunities. Contribute practical marketing ideas to support effective engagement. Provide on-site support for filming, photography and production activities.

Data and Analytics

Collaborate with the Marketing Manager to interpret insights and inform future marketing activity. Collect, analyse and interpret data from campaigns, email, social media and website traffic (including GA4). Prepare and present regular reports on performance and engagement metrics. Identify issues, opportunities or risks and escalate as appropriate. Maintain accurate data across marketing systems including CRM databases, analytics dashboards and shared drives. Manage and update distribution and mailing lists to support effective stakeholder communication. Support basic audits of marketing and communication content, digital platforms or data as required for quality improvement. Ensure all data is stored and managed in line with Trust information governance standards.

Communications

Coordinate communications activity for campaigns, events and service activity, including updating the communications campaign planner. Support the Marketing Manager in delivering internal and external communications for the programme. Contribute to proactive and reactive communications to raise the profile and understanding of the Alliances work across public, patient, staff and partner audiences. Write, edit and proofread communication materials for internal and external audiences. Act as a point of contact for routine marketing and communications enquiries, responding promptly and professionally. Provide and receive complex and sensitive information relating to media enquiries. Liaise with internal teams and external partners to gather, verify and check information before publication.

Content Creation and Management

Support the team in promoting the programmes initiatives via communication channels. Create content for social media channels, aligned with PR stories and national NHS initiatives. Gather and upload content to the programmes website and social media channels. Maintain and refresh core communication content to ensure accuracy and relevance. Maintain organised digital asset libraries, including images, artwork, video content and media coverage archives. Advertise events and activities on relevant internal and external websites to maximise reach.

Social Media Monitoring and Engagement

Monitor social media coverage relating to the programme and share insights with colleagues and stakeholders. Maintain tracking documents and prepare reporting presentations when required. Support monitoring and responding to social media comments using approved copy. Assist with social media engagement where it aligns with wider campaign communications. Monitor digital content for timeliness, accuracy and accessibility, escalating issues where required.

Stakeholder Engagement

Support engagement with internal and external stakeholders, gathering content, updates and opportunities for marketing or communications use. Liaise with teams across the organisation to ensure messaging is accurate, timely and aligned with service priorities.

Administrative and Project Support

Work on communications or marketing projects as agreed with the Marketing Manager. Carry out administrative duties including managing image files and distributing content to stakeholders. Maintain accurate filing systems, shared drives and documentation. Demonstrate routine marketing and communications tasks to new or less experienced colleagues as required. Attend and contribute to team meetings, sharing updates on communications and marketing activity. Maintain confidentiality at all times and comply with the Data Protection Act and GDPR when handling sensitive or personal information. Support budget monitoring activities by maintaining simple budgetary records for marketing and communications spend. Raise purchase orders and process invoices in line with Trust financial procedures.

Job description Job responsibilities Marketing Work under the direction of the International Business Development Manager to support delivery of the marketing plan for the programme. Plan, execute and evaluate multi-channel marketing campaigns. Create and edit engaging content for the website, email, social media, newsletters and other digital platforms. Write, proofread and edit content for different audiences, ensuring clarity, accuracy, accessibility and consistency of messaging. Plan, build, test and analyse email marketing campaigns to drive engagement and conversions. Manage social media scheduling, day-to-day engagement and basic reporting. Update and optimise the website as required. Ensure consistent use of branding and act as a Brand Champion. Produce marketing collateral and presentations, maintaining corporate identity standards. Use design and publishing software (e.g., Canva, Adobe Creative Cloud, Trust approved tools) to create digital and print-ready marketing materials, as required. Maintain a marketing activity calendar, including key awareness days, national NHS campaigns and promotional opportunities. Conduct basic market research and competitor scanning to identify trends and opportunities. Contribute practical marketing ideas to support effective engagement. Provide on-site support for filming, photography and production activities. Data and Analytics Collaborate with the Marketing Manager to interpret insights and inform future marketing activity. Collect, analyse and interpret data from campaigns, email, social media and website traffic (including GA4). Prepare and present regular reports on performance and engagement metrics. Identify issues, opportunities or risks and escalate as appropriate. Maintain accurate data across marketing systems including CRM databases, analytics dashboards and shared drives. Manage and update distribution and mailing lists to support effective stakeholder communication. Support basic audits of marketing and communication content, digital platforms or data as required for quality improvement. Ensure all data is stored and managed in line with Trust information governance standards. Communications Coordinate communications activity for campaigns, events and service activity, including updating the communications campaign planner. Support the Marketing Manager in delivering internal and external communications for the programme. Contribute to proactive and reactive communications to raise the profile and understanding of the Alliances work across public, patient, staff and partner audiences. Write, edit and proofread communication materials for internal and external audiences. Act as a point of contact for routine marketing and communications enquiries, responding promptly and professionally. Provide and receive complex and sensitive information relating to media enquiries. Liaise with internal teams and external partners to gather, verify and check information before publication. Content Creation and Management Support the team in promoting the programmes initiatives via communication channels. Create content for social media channels, aligned with PR stories and national NHS initiatives. Gather and upload content to the programmes website and social media channels. Maintain and refresh core communication content to ensure accuracy and relevance. Maintain organised digital asset libraries, including images, artwork, video content and media coverage archives. Advertise events and activities on relevant internal and external websites to maximise reach. Social Media Monitoring and Engagement Monitor social media coverage relating to the programme and share insights with colleagues and stakeholders. Maintain tracking documents and prepare reporting presentations when required. Support monitoring and responding to social media comments using approved copy. Assist with social media engagement where it aligns with wider campaign communications. Monitor digital content for timeliness, accuracy and accessibility, escalating issues where required. Stakeholder Engagement Support engagement with internal and external stakeholders, gathering content, updates and opportunities for marketing or communications use. Liaise with teams across the organisation to ensure messaging is accurate, timely and aligned with service priorities. Administrative and Project Support Work on communications or marketing projects as agreed with the Marketing Manager. Carry out administrative duties including managing image files and distributing content to stakeholders. Maintain accurate filing systems, shared drives and documentation. Demonstrate routine marketing and communications tasks to new or less experienced colleagues as required. Attend and contribute to team meetings, sharing updates on communications and marketing activity. Maintain confidentiality at all times and comply with the Data Protection Act and GDPR when handling sensitive or personal information. Support budget monitoring activities by maintaining simple budgetary records for marketing and communications spend. Raise purchase orders and process invoices in line with Trust financial procedures.

Person Specification

Qualifications

Essential

• Educated to Higher National Diploma level or equivalent

Desirable

• Degree in Marketing
• Professional marketing qualification (e.g., CIM)

Experience

Essential

• Experience in marketing and communication across digital and offline channels

Desirable

• Experience in online analytics and SEO

Skills

Essential

• Strong IT skills, confident using a computer and software, including regular use of Microsoft Office (Word, Excel, Outlook and PowerPoint), web-based systems, email marketing tools, social media platforms and databases. Ability to learn and use more advanced digital tools when required, demonstrating accuracy and strong attention to detail.
• Proficiency in social media management tools
• Familiarity with website CMS
• Ability to use analytics tools (e.g., GA4) and compile into spreadsheets and reports
• Strong MS Office Skills
• Ability to design in-house printed materials using Publisher or Word and attention to detail to ensure continuity across materials
• Creative with an excellent eye for design
• Good oral and written communication skills
• Excellent written skills - ability to draft correspondence and reports
• Ability tailor messaging for different audiences
• Ability to provide, receive and communicate complex information
• Ability to interpret data and provide actionable insights
• Excellent organisational skills to organise and prioritise own workload
• Ability to work as part of a team
• Ability to use own initiative
• Developed influencing skills and ability to cultivate good working relationships with colleagues, primary care staff, third party stakeholders and suppliers
• Excellent interpersonal skills to be able to work with people at all levels of the organisation
• Able to remain calm under pressure
• Able to work to tight deadlines, when necessary
• Able to manage a range of different tasks, often with competing deadlines
• Ability to take minutes and prepare meeting agendas

Desirable

• Experience supporting financial processes such as raising purchase orders and basic cost tracking
• Negotiating and influencing skills
• Skills in working with online systems or web based platforms
• Knowledge of SEO and digital advertising
• Experience with design tools (e.g., Canva and Adobe Creative Suite)
• Experience in reporting ROI and campaign performance
• Experience of working in a fast-paced environment
• Photography and videography editing skills

Knowledge

Essential

• Knowledge of data analytics, including GA4
• Knowledge of administration processes, methods and techniques

Desirable

• Knowledge of content management systems for website
• Using design software such as Canva
• Knowledge of current issues facing primary care professionals
• Knowledge of primary care networks and NHS organisational structures

Values

Essential

• Ability to demonstrate the organisational values and behaviours

Other

Essential

• Some local and national travel to key events and conferences (may include evenings)

Person Specification Qualifications Essential Educated to Higher National Diploma level or equivalent Desirable Degree in Marketing Professional marketing qualification (e.g., CIM) Experience Essential Experience in marketing and communication across digital and offline channels Desirable Experience in online analytics and SEO Skills Essential Strong IT skills, confident using a computer and software, including regular use of Microsoft Office (Word, Excel, Outlook and PowerPoint), web-based systems, email marketing tools, social media platforms and databases. Ability to learn and use more advanced digital tools when required, demonstrating accuracy and strong attention to detail. Proficiency in social media management tools Familiarity with website CMS Ability to use analytics tools (e.g., GA4) and compile into spreadsheets and reports Strong MS Office Skills Ability to design in-house printed materials using Publisher or Word and attention to detail to ensure continuity across materials Creative with an excellent eye for design Good oral and written communication skills Excellent written skills - ability to draft correspondence and reports Ability tailor messaging for different audiences Ability to provide, receive and communicate complex information Ability to interpret data and provide actionable insights Excellent organisational skills to organise and prioritise own workload Ability to work as part of a team Ability to use own initiative Developed influencing skills and ability to cultivate good working relationships with colleagues, primary care staff, third party stakeholders and suppliers Excellent interpersonal skills to be able to work with people at all levels of the organisation Able to remain calm under pressure Able to work to tight deadlines, when necessary Able to manage a range of different tasks, often with competing deadlines Ability to take minutes and prepare meeting agendas Desirable Experience supporting financial processes such as raising purchase orders and basic cost tracking Negotiating and influencing skills Skills in working with online systems or web based platforms Knowledge of SEO and digital advertising Experience with design tools (e.g., Canva and Adobe Creative Suite) Experience in reporting ROI and campaign performance Experience of working in a fast-paced environment Photography and videography editing skills Knowledge Essential Knowledge of data analytics, including GA4 Knowledge of administration processes, methods and techniques Desirable Knowledge of content management systems for website Using design software such as Canva Knowledge of current issues facing primary care professionals Knowledge of primary care networks and NHS organisational structures Values Essential Ability to demonstrate the organisational values and behaviours Other Essential Some local and national travel to key events and conferences (may include evenings)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Christie NHS FT

Address

Education - H00004

Manchester

M20 4BX

United Kingdom

Employer's website

https://www.christie.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Christie NHS FT

Address

Education - H00004

Manchester

M20 4BX

United Kingdom

Employer's website

https://www.christie.nhs.uk/ (Opens in a new tab)

Job summary

Are you a compassionate and confident Registered Mental Health Nurse with a passion for delivering high-quality mental health care? Slough Community Mental Health Service is looking for a Band 6 RMN to lead our depot clinic and support physical health monitoring for people with severe mental illness on the team caseload.

This role is ideal for a nurse who enjoys specialist practice, autonomy and close multidisciplinary team collaboration. You will lead depot and long-acting injectable clinics, provide expert physical health monitoring, support medicines optimisation and play a key role in improving patient experience, safety and wellbeing. You will be the steady, skilled presence that ensures our depot clinic runs smoothly and safely, while supporting the wider team to maintain high clinical standards

Main duties of the job

• Lead and coordinate the depot/long-acting injectable service within Slough Community Mental Health Service, ensuring safe clinic flow, documentation and escalation.
• Administer depot/long-acting injectable medication safely in line with Trust policy and national guidance.
• Deliver high-quality physical health monitoring and maintain oversight of physical health pathways for people with severe mental illness.
• Promote recovery-focused care, physical wellbeing and medication adherence.
• Provide specialist nursing advice, psychoeducation and clinical leadership within the multidisciplinary team.
• Liaise with partner services, including GPs and voluntary, community and social enterprise organisations, where appropriate.
• Work collaboratively with Pharmacy to support medicines optimisation and safe prescribing.
• Maintain high standards of infection prevention and control, medicines management, patient safety and clinical governance.
• Contribute to the wider functions of the service as required.

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

Job summary

Rainhill Village Surgery is a welcoming and traditional Practice. The successful candidate will provide excellent customer service and advisory support to patients and visitors to the Practice. You will join a highly effective team who are the face of the Practice. The reception team are friendly and supportive, and you will be offered training on in-house systems that ensure you are a success in this role.

Main duties of the job

About the Role:

To work as part of a team in a busy office environment. Main aspects of the job involve:

• Dealing with patients in person and on the telephone
• Receiving patients and visitors and dealing with their presenting requirements
• Booking appointments for Doctors and other health professionals
• Accepting requests for letters, reports or prescriptions and ensuring the processing of same
• Accepting and processing new patient registrations and deductions
• Taking and communicating accurate messages from health professionals and other agencies
• Such other reasonable duties, appropriate to the role, as agreed between the post holder and the manager

About the Person:

• Keyboard skills
• Proficient with Microsoft / Outlook software
• Ability to maintain confidentiality and remain calm under pressure
• Ability to prioritise and work to deadlines
• Excellent telephone manner and good interpersonal skills
• Flexibility to cover other shifts/overtime
• Be a team player
• Reliable

Computer skills and customer service skills are essential.Medical terminology skills and previous experience are desirable.

About us

You will join a highly effective team who are the face of the Practice. The reception team are friendly and supportive, and you will be offered training on in-house systems that ensure you are a success in this role.

Details

Date posted

11 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3581-26-0004

Job locations

Rainhill Village Surgery

529 Warrington Road

Rainhill

Prescot

Merseyside

L35 4LP

United Kingdom

Job description

Job responsibilities

The purpose of the role is to:

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of administrative support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving Practice workload and staffing levels:

• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
• Maintaining and monitoring the Practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Signposting of patients to appropriate services/clinicians
• Processing and distributing incoming and outgoing mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with Practice guidelines
• Producing blood test forms as directed by clinicians
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Actioning new patient registration requests and completing the transferring out administration tasks for patients leaving the Practice
• Process patients change of address/ name/ telephone number etc.
• Read Coding the information from electronic letters etc. into the Practice clinical system
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Clearing, cleaning and re-stocking consulting rooms as required
• Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying, and scanning
• Ordering, re-ordering and stock monitoring of stationery and other supplies
• Dealing with clinical waste/ sharps bins
• Provision of refreshments for staff and visitors as required, washing dishes, and keeping the kitchen areas clean and tidy
• Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter
• Receive and document receipt of medical record requests or reports and pass to appropriate clinician. Produce invoice through the clinical system, as advised by clinician, and send off. Document in notes when payments have been received and match up with original request.

Maintain, update, and monitor computerised clinical system

• Ensure all new registrations are entered onto the Emis Web clinical system
• Update the database for all patient change of registration status as notified
• Ensure all transfers off registration database are actioned as and when applicable

Confidentiality:

• Whilst seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload, and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards, and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Notes

This is not intended to be an exhaustive list of responsibilities, and it is expected that you will participate in a wide range of activities.

Job description Job responsibilities The purpose of the role is to:Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephoneReceive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective wayUndertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of administrative support to clinical staff and other members of the Practice teamFacilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agenciesDuties and Responsibilities:The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving Practice workload and staffing levels: Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols Maintaining and monitoring the Practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Signposting of patients to appropriate services/clinicians Processing and distributing incoming and outgoing mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with Practice guidelines Producing blood test forms as directed by clinicians Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures Actioning new patient registration requests and completing the transferring out administration tasks for patients leaving the Practice Process patients change of address/ name/ telephone number etc. Read Coding the information from electronic letters etc. into the Practice clinical system Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Clearing, cleaning and re-stocking consulting rooms as required Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying, and scanning Ordering, re-ordering and stock monitoring of stationery and other supplies Dealing with clinical waste/ sharps bins Provision of refreshments for staff and visitors as required, washing dishes, and keeping the kitchen areas clean and tidy Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter Receive and document receipt of medical record requests or reports and pass to appropriate clinician. Produce invoice through the clinical system, as advised by clinician, and send off. Document in notes when payments have been received and match up with original request.Maintain, update, and monitor computerised clinical system Ensure all new registrations are entered onto the Emis Web clinical system Update the database for all patient change of registration status as notified Ensure all transfers off registration database are actioned as and when applicableConfidentiality: Whilst seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive dataHealth & Safety:The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identifiedEquality and Diversity:The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Personal/Professional Development:The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar workQuality:The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload, and resourcesCommunication:The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordinglyContribution to the Implementation of Services:The post-holder will: Apply Practice policies, standards, and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriateNotesThis is not intended to be an exhaustive list of responsibilities, and it is expected that you will participate in a wide range of activities.

Person Specification

Qualifications

Essential

• QualificationsEssential criteria
• GCSE grade A to C in English and Maths

Desirable

• Desirable criteria
• NVQ in customer service

Experience

Essential

• Experience is an essential criteria working within a NHS setting.

Desirable

• Experience working in a GP Practice or similar setting dealing with customers.

Person Specification Qualifications Essential QualificationsEssential criteria GCSE grade A to C in English and Maths Desirable Desirable criteria NVQ in customer service Experience Essential Experience is an essential criteria working within a NHS setting. Desirable Experience working in a GP Practice or similar setting dealing with customers.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rainhill Village Surgery

Address

Rainhill Village Surgery

529 Warrington Road

Rainhill

Prescot

Merseyside

L35 4LP

United Kingdom

Employer's website

https://www.rainhillsurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Rainhill Village Surgery

Address

Rainhill Village Surgery

529 Warrington Road

Rainhill

Prescot

Merseyside

L35 4LP

United Kingdom

Employer's website

https://www.rainhillsurgery.co.uk/ (Opens in a new tab)

Job summary

Macmillan Cancer Support & Information Support Worker will be based at The Lodge Cancer Support and Information Centre. This role will provide advice and support during each patient's acute phase of treatment, from diagnosis to end of treatment, with the responsibility to refer on to our primary care and community services thereafter to deliver personalised care for all.

The post is patient, carer and public facing; much of the role will entail assessing holistic needs and care planning to provide direct information and support, or signposting to appropriate supportive services. Due to the drop-in nature of the service workloads can be variable and demanding, requiring the ability to prioritise and manage multiple tasks at times whilst being proactive in-service development at quieter times.

Main duties of the job

• To provide general, specific and specialist information and support about cancer and cancer services, to ensure patients are signposted at all times during their treatment and beyond.
• Provide information and support for people living with and beyond their cancer diagnosis.
• Provide information and support for people with non-complex care needs.
• To engage with the community services in line with the Peronalised Care Agenda to support patients accessing services from home.
• Recording patient information on the Trusts Systems and undertaking holistic needs assessments as and when required.
• Supporting the introduction of the delivery of prehabilitation to improve patients' outcomes after Cancer.

About us

Why Work With Us

The Lodge provides advice and support to Cancer Patients and their families from diagnosis, during their acute phase of treatment both face to face and by telephone. The Lodge is supported by Macmillan Charity. We offer complementary therapies to our patients and clinics to discuss Benefits Advice. We offer a drop-in service and planned group sessions such as the HOPE programme.

Details

Date posted

11 September 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

Depending on experience Dependent on Experience

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

388-8211873-PC&S

Job locations

The Lodge

Torbay Annexe

Torquay

TQ2 7AA

United Kingdom

Job description

Job responsibilities

Provide sensitive support and guidance to individuals who contact The Lodge Cancer Support and Information Centre via multiple mediums i.e. face to face, telephone and MS teams.

Communicate all information and advice using a range of advanced communication skills including use of reassurance, tact, and empathy.

Assist in the triage of incoming phone calls and drop ins. This will include consideration of callers information and support needs, provision of verbal and written information, supportive listening, action planning and signposting to available services and support.

Escalating complex decisions to the Manager or Cancer Support Team for assessment and review.

Ensure that situations or enquiries requiring specialist intervention are referred appropriately and in a timely fashion.

Demonstrate the ability to recognise and respond appropriately when faced with an individual in crisis and to act as appropriate, knowing when to signpost or refer onwards.

Support information delivery to patients and carers on a wide range of matters, including financial and benefits advice, grant applications, emotional support, fatigue management, complementary therapies and supportive therapies.

To facilitate wellbeing and relaxation sessions as delegated by, or alongside, The Lodge Manager i.e. HOPE course and other group sessions.

Support the Lodge Manager in co-ordinating the day to day running of the information and support services.

To support data collection to facilitate service improvements, quality and audit.

To proactively identify patient and carer needs using the appropriate assessment and process to ensure that people get the right support to meet their needs. The role requires use of judgment in responding to the needs of individuals. The level of judgment required relates to identifying the complexity of the situation, providing appropriate advice and escalating to the Lodge Manager, CNS, clinical team, community team where appropriate.

Organise and prioritise the designated workload in relation to identified needs.

Implement, monitor and review the care plan with the patient and carer, in line with standard operating procedures and protocols. This will entail arranging follow-up calls at specific intervals, signposting to other services and ensuring the care plan is updated as appropriate.

Organise appointments as required.

Make pre-planned outbound calls to patients to assess on going needs to enable a proactive prevention approach and ensure Holistic Needs assessments and care plans are offered to all appropriate patients at set time points.

Identify indicators of need or changes in need through telephone contact and respond appropriately.

To signpost patients/carers directly to information resources to support people in making decisions about aspects of their own care, enable independence and support selfmanagement as appropriate.

Support the delivery of patient and carer information around topics such as reducing the risk of cancer and living with cancer and beyond treatment.

Encourage and support active and healthy lifestyle choices.

Support patients and carers to understand what signs, symptoms or situations to be aware of that would indicate concern.

Support and inform patients and carers to understand how to make contact when they feel that their condition or needs have changed, including what to do out of hours.

Additional elements for the role:

Support and contribute to annual report and service review of this innovative new model of care and service provision.

Demonstrate self-directed learning, actively seeking role development opportunities to enhance practice, knowledge and role progression.

Identify personal education needs and skills development.

Provide administrative support to The Lodge Manager as the service requires (during times of leave and sickness).

Support the manager with day-to-day running of the Centre and support clinical teams when required i.e. by providing information, responding to queries and attending meetings.

In the absence of The Lodge Manager work with volunteers, allocating work and supervising their day to day activities.

Contribute to the continuous improvement and development of the service, identifying areas for change / improvement, suggesting new approaches and implementing changes in practice identified through other routes, such as surveys.

Provide training to new or less experienced employees or volunteers in The Lodge or Cancer Support Team.

Communication:

Communicate effectively with patients and carers and with a wide range of clinical and nonclinical stakeholders in secondary and community settings. Communicate sensitively and compassionately in (potentially) high emotive situations with patients and carers, demonstrating tact, reassurance, empathy, understanding, diplomacy, honesty and integrity.

Ability to deal with complex and difficult situations and handle difficult questions.

De

Ensure that situations or enquiries requiring specialist intervention are referred appropriately and in a timely fashion.

Demonstrate the ability to recognise and respond appropriately when faced with an individual in crisis and to act as appropriate, knowing when to signpost or refer onwards.

Support information delivery to patients and carers on a wide range of matters, including financial and benefits advice, grant applications, emotional support, fatigue management, complementary therapies and supportive therapies.

To facilitate wellbeing and relaxation sessions as delegated by, or alongside, The Lodge Manager i.e. HOPE course and other group sessions.

Support the Lodge Manager in co-ordinating the day to day running of the information and support services.

To support data collection to facilitate service improvements, quality and audit.

To proactively identify patient and carer needs using the appropriate assessment and process to ensure that people get the right support to meet their needs. The role requires use of judgment in responding to the needs of individuals. The level of judgment required relates to identifying the complexity of the situation, providing appropriate advice and escalating to the Lodge Manager, CNS, clinical team, community team where appropriate.

Organise and prioritise the designated workload in relation to identified needs.

Implement, monitor and review the care plan with the patient and carer, in line with standard operating procedures and protocols. This will entail arranging follow-up calls at specific intervals, signposting to other services and ensuring the care plan is updated as appropriate.

Organise appointments as required.

Make pre-planned outbound calls to patients to assess on going needs to enable a proactive prevention approach and ensure Holistic Needs assessments and care plans are offered to all appropriate patients at set time points.

Identify indicators of need or changes in need through telephone contact and respond appropriately.

To signpost patients/carers directly to information resources to support people in making decisions about aspects of their own care, enable independence and support self-management as appropriate.

Support the delivery of patient and carer information around topics such as reducing the risk of cancer and living with cancer and beyond treatment.

Encourage and support active and healthy lifestyle choices.

Support patients and carers to understand what signs, symptoms or situations to be aware of that would indicate concern.

Support and inform patients and carers to understand how to make contact when they feel that their condition or needs have changed, including what to do out of hours.

Additional elements for the role:

Support and contribute to annual report and service review of this innovative new model of care and service provision.

Demonstrate self-directed learning, actively seeking role development opportunities to enhance practice, knowledge and role progression.

Identify personal education needs and skills development.

Provide administrative support to The Lodge Manager as the service requires (during times of leave and sickness).

Support the manager with day-to-day running of the Centre and support clinical teams when required i.e. by providing information, responding to queries and attending meetings.

In the absence of The Lodge Manager work with volunteers, allocating work and supervising their day to day activities.

Contribute to the continuous improvement and development of the service, identifying areas for change / improvement, suggesting new approaches and implementing changes in practice identified through other routes, such as surveys.

Provide training to new or less experienced employees or volunteers in The Lodge or Cancer Support Team.

Job description Job responsibilities Provide sensitive support and guidance to individuals who contact The Lodge Cancer Support and Information Centre via multiple mediums i.e. face to face, telephone and MS teams. Communicate all information and advice using a range of advanced communication skills including use of reassurance, tact, and empathy. Assist in the triage of incoming phone calls and drop ins. This will include consideration of callers information and support needs, provision of verbal and written information, supportive listening, action planning and signposting to available services and support. Escalating complex decisions to the Manager or Cancer Support Team for assessment and review. Ensure that situations or enquiries requiring specialist intervention are referred appropriately and in a timely fashion. Demonstrate the ability to recognise and respond appropriately when faced with an individual in crisis and to act as appropriate, knowing when to signpost or refer onwards. Support information delivery to patients and carers on a wide range of matters, including financial and benefits advice, grant applications, emotional support, fatigue management, complementary therapies and supportive therapies. To facilitate wellbeing and relaxation sessions as delegated by, or alongside, The Lodge Manager i.e. HOPE course and other group sessions. Support the Lodge Manager in co-ordinating the day to day running of the information and support services. To support data collection to facilitate service improvements, quality and audit. To proactively identify patient and carer needs using the appropriate assessment and process to ensure that people get the right support to meet their needs. The role requires use of judgment in responding to the needs of individuals. The level of judgment required relates to identifying the complexity of the situation, providing appropriate advice and escalating to the Lodge Manager, CNS, clinical team, community team where appropriate. Organise and prioritise the designated workload in relation to identified needs. Implement, monitor and review the care plan with the patient and carer, in line with standard operating procedures and protocols. This will entail arranging follow-up calls at specific intervals, signposting to other services and ensuring the care plan is updated as appropriate. Organise appointments as required. Make pre-planned outbound calls to patients to assess on going needs to enable a proactive prevention approach and ensure Holistic Needs assessments and care plans are offered to all appropriate patients at set time points. Identify indicators of need or changes in need through telephone contact and respond appropriately. To signpost patients/carers directly to information resources to support people in making decisions about aspects of their own care, enable independence and support selfmanagement as appropriate. Support the delivery of patient and carer information around topics such as reducing the risk of cancer and living with cancer and beyond treatment. Encourage and support active and healthy lifestyle choices. Support patients and carers to understand what signs, symptoms or situations to be aware of that would indicate concern. Support and inform patients and carers to understand how to make contact when they feel that their condition or needs have changed, including what to do out of hours. Additional elements for the role: Support and contribute to annual report and service review of this innovative new model of care and service provision. Demonstrate self-directed learning, actively seeking role development opportunities to enhance practice, knowledge and role progression. Identify personal education needs and skills development. Provide administrative support to The Lodge Manager as the service requires (during times of leave and sickness). Support the manager with day-to-day running of the Centre and support clinical teams when required i.e. by providing information, responding to queries and attending meetings. In the absence of The Lodge Manager work with volunteers, allocating work and supervising their day to day activities. Contribute to the continuous improvement and development of the service, identifying areas for change / improvement, suggesting new approaches and implementing changes in practice identified through other routes, such as surveys. Provide training to new or less experienced employees or volunteers in The Lodge or Cancer Support Team. Communication: Communicate effectively with patients and carers and with a wide range of clinical and nonclinical stakeholders in secondary and community settings. Communicate sensitively and compassionately in (potentially) high emotive situations with patients and carers, demonstrating tact, reassurance, empathy, understanding, diplomacy, honesty and integrity. Ability to deal with complex and difficult situations and handle difficult questions. De Ensure that situations or enquiries requiring specialist intervention are referred appropriately and in a timely fashion. Demonstrate the ability to recognise and respond appropriately when faced with an individual in crisis and to act as appropriate, knowing when to signpost or refer onwards. Support information delivery to patients and carers on a wide range of matters, including financial and benefits advice, grant applications, emotional support, fatigue management, complementary therapies and supportive therapies. To facilitate wellbeing and relaxation sessions as delegated by, or alongside, The Lodge Manager i.e. HOPE course and other group sessions. Support the Lodge Manager in co-ordinating the day to day running of the information and support services. To support data collection to facilitate service improvements, quality and audit. To proactively identify patient and carer needs using the appropriate assessment and process to ensure that people get the right support to meet their needs. The role requires use of judgment in responding to the needs of individuals. The level of judgment required relates to identifying the complexity of the situation, providing appropriate advice and escalating to the Lodge Manager, CNS, clinical team, community team where appropriate. Organise and prioritise the designated workload in relation to identified needs. Implement, monitor and review the care plan with the patient and carer, in line with standard operating procedures and protocols. This will entail arranging follow-up calls at specific intervals, signposting to other services and ensuring the care plan is updated as appropriate. Organise appointments as required. Make pre-planned outbound calls to patients to assess on going needs to enable a proactive prevention approach and ensure Holistic Needs assessments and care plans are offered to all appropriate patients at set time points. Identify indicators of need or changes in need through telephone contact and respond appropriately. To signpost patients/carers directly to information resources to support people in making decisions about aspects of their own care, enable independence and support self-management as appropriate. Support the delivery of patient and carer information around topics such as reducing the risk of cancer and living with cancer and beyond treatment. Encourage and support active and healthy lifestyle choices. Support patients and carers to understand what signs, symptoms or situations to be aware of that would indicate concern. Support and inform patients and carers to understand how to make contact when they feel that their condition or needs have changed, including what to do out of hours. Additional elements for the role: Support and contribute to annual report and service review of this innovative new model of care and service provision. Demonstrate self-directed learning, actively seeking role development opportunities to enhance practice, knowledge and role progression. Identify personal education needs and skills development. Provide administrative support to The Lodge Manager as the service requires (during times of leave and sickness). Support the manager with day-to-day running of the Centre and support clinical teams when required i.e. by providing information, responding to queries and attending meetings. In the absence of The Lodge Manager work with volunteers, allocating work and supervising their day to day activities. Contribute to the continuous improvement and development of the service, identifying areas for change / improvement, suggesting new approaches and implementing changes in practice identified through other routes, such as surveys. Provide training to new or less experienced employees or volunteers in The Lodge or Cancer Support Team.

Person Specification

Essential

Essential

• NVQ Level 3 in health & Social Care
• oDirect patient care. Experience of working in clinics and/or inpatient setting
• oKnowledge and/or experience of working directly with people with cancer
• oAdministrative and organisational experience
• oAbility to support and communicate virtually
• oExperience of dealing with routine and complex problems and escalation
• oProviding emotional support at Level 1 and 2.
• oExcellent communication skills. Able to learn and assimilate information quickly
• oProven ability to work to deadlines, prioritise and multitask
• oTo have awareness of limitations and boundaries

Desirable

• oDiploma or equivalent appropriate qualification, e.g. foundation degree
• oCourses/further study attended to demonstrate evidence of personal development
• oProficient in the use of hospital computerised patient systems EPIC
• oEvidence of using Microsoft Teams by way of supporting patients
• oKnowledge and/or experience of the Holistic Needs Assessment
• oLevel 2 Psychological skills training
• oExperience of coaching/counselling
• oExperience in systems such as Microsoft office, Microsoft Teams, & EPIC
• oAdvanced communication skills

Person Specification Essential Essential NVQ Level 3 in health & Social Care oDirect patient care. Experience of working in clinics and/or inpatient setting oKnowledge and/or experience of working directly with people with cancer oAdministrative and organisational experience oAbility to support and communicate virtually oExperience of dealing with routine and complex problems and escalation oProviding emotional support at Level 1 and 2. oExcellent communication skills. Able to learn and assimilate information quickly oProven ability to work to deadlines, prioritise and multitask oTo have awareness of limitations and boundaries Desirable oDiploma or equivalent appropriate qualification, e.g. foundation degree oCourses/further study attended to demonstrate evidence of personal development oProficient in the use of hospital computerised patient systems EPIC oEvidence of using Microsoft Teams by way of supporting patients oKnowledge and/or experience of the Holistic Needs Assessment oLevel 2 Psychological skills training oExperience of coaching/counselling oExperience in systems such as Microsoft office, Microsoft Teams, & EPIC oAdvanced communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

The Lodge

Torbay Annexe

Torquay

TQ2 7AA

United Kingdom

Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

The Lodge

Torbay Annexe

Torquay

TQ2 7AA

United Kingdom

Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Job summary

This is an exciting opportunity to join the Wrexham Learning Disability Community Health team at Betsi Cadwaladr University Health Board.

This is a Band 5 Community Learning Disability Nurse position within Wrexham. The post holder will work as part of the Learning Disability team based at Wrexham ensuring interfaces between the Local Authority and neighbouring services within the Division including community mental health teams, in patient services, as well as other statutory agencies and the voluntary sector.

The post holder will ensure they deliver evidence based, safe effective interventions and clinical care, following the nursing process.

Main duties of the job

The post holder will ensure that they follow the service principles and strategy for people with a learning disability while delivering safe, effective and high-quality specialist service in line with agreed standards.

The post holder will have excellent communication skills and will be a visible and accessible member of the team, patients and their families can access for assistance, advice and support.

The post holder will be expected to communicate and receive highly complex and sensitive information and able to analyse and interpret information and act appropriately where there may be barriers to acceptance.

The post holder will have a good understanding of the CHC process and also be part of the development of pathways and Maturity Matrix.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job summary

We are looking for an enthusiastic Band 5 Dietitian to join our busy Community Nutrition & Dietetics Service in Barnsley, for 1 year from November 2026 (fixed term contract) on a part time basis (17.5hours/week).

The post is varied and interesting, covering a range of community dietetics including community clinics, care homes and people who are housebound. The caseload includes nutrition support & general dietetics.

Our team is friendly and welcoming, supporting each other to provide the best nutritional care for the people of Barnsley.

You will need excellent team working, communication, organisation and time management skills, as well as be able to demonstrate a commitment to CPD.

This is a community-based role; applicants must have a driving license and access to a vehicle for work purposes. A contribution to the training of student dietitians is also expected.

Visa sponsorship under the Health and Care Worker visa route can only be considered if the prorated salary meets the minimum threshold of £25,000, as required by the UK Visas and Immigration. Therefore, sponsorship is not possible due to the working hours.

We are happy to accept applications from candidates who can prove their right to work in the UK or via alternative visa routes. Such applications will be considered alongside all other applications.

Main duties of the job

As a Band 5 Community Dietitian you will:

Manage a caseload requiring dietetic intervention in the community this may include a range of settings such as care homes, clinics and patients own homes.

Be able to provide dietetic assessment and intervention for a range of conditions including nutrition support and general dietetics

Work as a part of our team of dietitians and dietetic assistants.

Have a patient centred approach in line with our Trust values

Work flexibly to meet the needs of the service

Possess excellent communication/interpersonal skills to negotiate and build rapport with patients, carers and families.

Work with key members of multidisciplinary team (MDT) to provide individualised advice, support & care plans to patients

Demonstrate excellent time management, prioritisation & organisational skills

Participate in education & staff development, clinical supervision and the delivery of dietetic student training

All employees of the Trust are strongly encouraged to have their up-to-date flu vaccination to protect staff and patients.

We are aware that an increasing number of applicants are using AI technology to generate responses on NHS Job application forms. We strongly discourage this and will conduct a thorough screening process before selecting candidates to progress to the next stage. If you are using AI to enhance your application, please disclose this in your NHS Jobs application form.

About us

We are a specialist NHS Foundation Trust that provides community, mental health and learning disability services for the people of Barnsley, Calderdale, Kirklees and Wakefield. We also provide low and medium secure services and are the lead for the west Yorkshire secure provider collaborative.

Our mission is to help people reach their potential and live well in their communities, we do this by providing high-quality care in the right place at the right time. We employ staff in both clinical and non-clinical services who work hard to make a difference to the lives of service users, families and carers.

We encourage and welcome applications from all protected characteristic groups, we value diversity and want our workforce to be reflective of our communities.

Being a foundation Trust means were accountable to our members, who can have a say in how were run. Around 14,300 local people (including staff) are members of our Trust.

Join us and you will be one of over 4,500 staff committed to supporting and improving the mental, physical and social needs of the thousands of people we meet and help each year.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all colleagues and volunteers to share this commitment.

We do reserve to right to close vacancy before the advertised closing date if necessary, so please apply as soon as possible.

Details

Date posted

11 September 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,073 to £39,043 a year pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Part-time, Flexible working

Reference number

C9378-B2373

Job locations

Cudworth LIFT

Carlton Street

Barnsley

S Yorkshire

S72 8ST

United Kingdom

Job description

Job responsibilities

JOB SUMMARY

This job description is an outline of the main duties of the post. The postholder will be required to undertake other duties commensurate with the grade as directed.

The content of this post will be reviewed in consultation with the postholder when necessary and in line with the service developments.

KEY RESULT AREAS:

Job Purpose

1. Assess patients, develop care plans, advise and monitor patients progress for a range of conditions in inpatient and outpatient settings.

2. To be responsible for advice to staff, patients and carers

Core Duties & repsonsibilities

Clinical

1. To be professionally and legally responsible for all aspects of own work including the management of patients in your care

2. To undertake clinical assessment and treatment of own caseload of patients including calculation of individual diets and enteral feeding regimens where appropriate

3. Monitor and review individual treatment plans as required according to patients clinical condition to provide the most effective and efficient outcomes for patients.

4. Organise, produce, deliver and evaluate training on nutrition and dietetics related issues other health service staff and patients and carers

5. To communicate effectively with patients carers, members of the multidisciplinary team and other agencies to achieve patient centred goals

6. To produce and update dietetic/nutritional teaching materials and therapeutic diet sheets.

Professional

1. To be responsible for maintaining own professional development through a variety of CPD activities and reflective practice

2. To assist senior clinicians with the supervision, training and induction of student dietitians, dietetic assistants and newly appointed staff when necessary

3. To contribute to audit and development and implementation of clinical standards/policies/outcome measures within the department.

4. Respond to nutritional queries from other health professionals and the general public.

5. To keep accurate and comprehensive records in accordance with trust and dietetic department standards, including computer based data entry.

6. To adhere to Trust and dietetic department standards/policies and procedures. Including Trust and area specific appraisal and clinical supervision

7. To ensure that equipment such as enteral feeding pumps is used safely by staff, patients and carers.

8. Work closely with immediate dietetic colleagues and team leader to provide a comprehensive and cohesive dietetic service.

9. Develop and maintain links with other Dietitians, through local, regional and national networks.

10. To work collaboratively with service users, catering staff and facilities monitoring co-ordinators to ensure that menus meet the nutritional, cultural and ethical needs of service users.

11. The post holder holder is expected to cover the duties of colleagues in posts within the range of the post holders knowledge and skills.

Trust Values:

The Trust is committed to ensuring the highest standards of care and treatment and expects thatall staff treat people e.g, service users, their carers, relatives, friends, colleagues, visitors etc, with dignity and respect at all time. The post holder must at all times act in accordance with the Trusts Values:

We put the person first and in the centre

We know that families and carers matter

We are respectful, honest, open and transparent

We improve and aim to be outstanding

We are relevant today and ready for tomorrow

Safeguarding:

Report any concerns regarding the safety or wellbeing of children, adults service users, members of their families etc, in accordance with Trust Policy.

Prevent and respond appropriately to abuse and understand own role in this by undertaking Safeguarding training.

Trust policies and commitments to be read in line with the relevant Trust Policy:

All staff employed by the Trust must comply with the Trusts policies and procedures, undertake appropriate training required for their role and commit to:

ensure they are aware of the Whistleblowing Policy and how they raise concerns;

maintain confidentiality, in line with the Trusts Confidentiality Policy and Code of Conduct;

understand their personal responsibilities with regards to data quality for any information which they create, use or process in accordance with the General Data Protection Regulation (GDPR), The Data Protection Act 2018 (DPA) and Trust Data Protection policy;

comply with the provisions of The Trusts Health and Safety Policy and Protocol. Ensuring their own safety and that of colleagues, service users and visitors. Know the action to be taken in the event of a fire and must undertake fire training annually;

receive supervision in line with the Trusts Supervision Policy and an annual Appraisal in line with the Trusts Appraisal Policy, during which mandatory, role specific and personal development needs should be identified and agreed;

understand their responsibilities under the Trusts Equal Opportunities in Employment Policy and ensure that they adhere to the provisions of the policy;

recognise, respect and support the equality diversity of staff, colleagues, service users, carers and the public. Contribute to a working environment which promotes and responds positively to difference and diversity;

ensure they carry out their duty to safeguard and promote the welfare of children and young people under the age of 18 years, as issued under Section 11 of The Children Act 2004, by being familiar with and adhering to Trust safeguarding policies and participating in relevant training;

comply with their professional responsibilities to develop their practice and deliver care through a Clinical Governance framework (i.e. CPD, Audit, Supervision);

demonstrate, through practice and practical understanding, the importance of the continual development of individual, team and service wide quality improvement;

abide by relevant codes of professional practice, with the organisation taking action when codes of conduct are breached;

work flexibly to meet the needs of the service/organisation, whilst working within a culture of progressive employment practices and commitment to the Investors in People (IiP) Standards.

adhere to the Trusts smoke free policies, which prohibits smoking anywhere on Trust grounds;

being socially responsible by complying with measures that support the Trust in reducing or offsetting our environmental impact;

Identify and report risks, hazards, incidents, accidents and near misses promptly;

In addition to the Trusts own responsibilities under the Health and Social Care Act 2008, Code of Practice on the prevention and control of infections and related guidance, for your safety, ALL staff (and contractors) are responsible for ensuring their work adheres to this Code in the delivery of safe patient care.

This job description is an outline of the main duties of the post. The postholder will be required to undertake other duties commensurate with the band as directed. The content of this post will be reviewed in consultation with the postholder when necessary and in line with the service developments.

For full details of the role please see the supporting documents attached.

Job description Job responsibilities JOB SUMMARYThis job description is an outline of the main duties of the post. The postholder will be required to undertake other duties commensurate with the grade as directed.The content of this post will be reviewed in consultation with the postholder when necessary and in line with the service developments. KEY RESULT AREAS:Job Purpose1. Assess patients, develop care plans, advise and monitor patients progress for a range of conditions in inpatient and outpatient settings. 2. To be responsible for advice to staff, patients and carersCore Duties & repsonsibilitiesClinical1. To be professionally and legally responsible for all aspects of own work including the management of patients in your care2. To undertake clinical assessment and treatment of own caseload of patients including calculation of individual diets and enteral feeding regimens where appropriate 3. Monitor and review individual treatment plans as required according to patients clinical condition to provide the most effective and efficient outcomes for patients. 4. Organise, produce, deliver and evaluate training on nutrition and dietetics related issues other health service staff and patients and carers5. To communicate effectively with patients carers, members of the multidisciplinary team and other agencies to achieve patient centred goals6. To produce and update dietetic/nutritional teaching materials and therapeutic diet sheets.Professional1. To be responsible for maintaining own professional development through a variety of CPD activities and reflective practice 2. To assist senior clinicians with the supervision, training and induction of student dietitians, dietetic assistants and newly appointed staff when necessary3. To contribute to audit and development and implementation of clinical standards/policies/outcome measures within the department.4. Respond to nutritional queries from other health professionals and the general public.5. To keep accurate and comprehensive records in accordance with trust and dietetic department standards, including computer based data entry.6. To adhere to Trust and dietetic department standards/policies and procedures. Including Trust and area specific appraisal and clinical supervision7. To ensure that equipment such as enteral feeding pumps is used safely by staff, patients and carers.8. Work closely with immediate dietetic colleagues and team leader to provide a comprehensive and cohesive dietetic service.9. Develop and maintain links with other Dietitians, through local, regional and national networks.10. To work collaboratively with service users, catering staff and facilities monitoring co-ordinators to ensure that menus meet the nutritional, cultural and ethical needs of service users.11. The post holder holder is expected to cover the duties of colleagues in posts within the range of the post holders knowledge and skills. Trust Values:The Trust is committed to ensuring the highest standards of care and treatment and expects thatall staff treat people e.g, service users, their carers, relatives, friends, colleagues, visitors etc, with dignity and respect at all time. The post holder must at all times act in accordance with the Trusts Values: We put the person first and in the centre We know that families and carers matter We are respectful, honest, open and transparent We improve and aim to be outstanding We are relevant today and ready for tomorrowSafeguarding: Report any concerns regarding the safety or wellbeing of children, adults service users, members of their families etc, in accordance with Trust Policy. Prevent and respond appropriately to abuse and understand own role in this by undertaking Safeguarding training.Trust policies and commitments to be read in line with the relevant Trust Policy:All staff employed by the Trust must comply with the Trusts policies and procedures, undertake appropriate training required for their role and commit to: ensure they are aware of the Whistleblowing Policy and how they raise concerns; maintain confidentiality, in line with the Trusts Confidentiality Policy and Code of Conduct; understand their personal responsibilities with regards to data quality for any information which they create, use or process in accordance with the General Data Protection Regulation (GDPR), The Data Protection Act 2018 (DPA) and Trust Data Protection policy; comply with the provisions of The Trusts Health and Safety Policy and Protocol. Ensuring their own safety and that of colleagues, service users and visitors. Know the action to be taken in the event of a fire and must undertake fire training annually; receive supervision in line with the Trusts Supervision Policy and an annual Appraisal in line with the Trusts Appraisal Policy, during which mandatory, role specific and personal development needs should be identified and agreed; understand their responsibilities under the Trusts Equal Opportunities in Employment Policy and ensure that they adhere to the provisions of the policy; recognise, respect and support the equality diversity of staff, colleagues, service users, carers and the public. Contribute to a working environment which promotes and responds positively to difference and diversity; ensure they carry out their duty to safeguard and promote the welfare of children and young people under the age of 18 years, as issued under Section 11 of The Children Act 2004, by being familiar with and adhering to Trust safeguarding policies and participating in relevant training; comply with their professional responsibilities to develop their practice and deliver care through a Clinical Governance framework (i.e. CPD, Audit, Supervision); demonstrate, through practice and practical understanding, the importance of the continual development of individual, team and service wide quality improvement; abide by relevant codes of professional practice, with the organisation taking action when codes of conduct are breached; work flexibly to meet the needs of the service/organisation, whilst working within a culture of progressive employment practices and commitment to the Investors in People (IiP) Standards. adhere to the Trusts smoke free policies, which prohibits smoking anywhere on Trust grounds; being socially responsible by complying with measures that support the Trust in reducing or offsetting our environmental impact; Identify and report risks, hazards, incidents, accidents and near misses promptly;In addition to the Trusts own responsibilities under the Health and Social Care Act 2008, Code of Practice on the prevention and control of infections and related guidance, for your safety, ALL staff (and contractors) are responsible for ensuring their work adheres to this Code in the delivery of safe patient care. This job description is an outline of the main duties of the post. The postholder will be required to undertake other duties commensurate with the band as directed. The content of this post will be reviewed in consultation with the postholder when necessary and in line with the service developments. For full details of the role please see the supporting documents attached.

Person Specification

Physical Attributes

Essential

• Ability to undertake the duties and demands of the post. A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).

Qualifications

Essential

• BSc/MSc or Post-graduate Diploma in Dietetics.
• Registration with the Health and Care Professions Council (HCPC).

Desirable

• Evidence of other post-registration education and training.

Special Knowledge/Skills

Essential

• Can communicate specialist dietetic information in an understandable form to patients and carers on a one to one or group basis, and in written form.
• Can demonstrate excellent written and verbal communication skills.
• Able to work effectively as part of dietetic and multidisciplinary team.
• Skilled in counselling and behaviour change techniques.
• Able to assess and treat patients requiring dietetic intervention and to monitor and adapt dietetic treatment as appropriate.
• Computer literate in Microsoft PowerPoint internet and Word.

Desirable

• Presentation/teaching skills.
• Audit skills.

Experience

Essential

• Experience of working in a therapy setting across the health community (inpatients and outpatients).

Desirable

• Experience of training student dieticians.

Personal Attributes

Essential

• Demonstrate commitment to professional and personal development. Able to reflect on clinical practice to enhance competency.
• Able to work independently and using own initiative
• Use time management skills to effectively organise, prioritise and manage a demanding caseload that may be subject to unforeseen changes.
• Able to make informed clinical and non-clinical decisions under pressure.
• Confident, enthusiastic, committed and displays proactive approach.
• Adaptable and flexible around working times and practices including evening and weekend work where necessary.
• Ability to travel around the Trust as appropriate to role.

Desirable

• Member of British Dietetic Association.

Training

Essential

• Demonstrate a willingness to undertake training as relevant to the role.

Desirable

• Appropriate membership to specialist dietetic interest group/s.
• Behaviour change training level 1.
• Clinical supervisory skills course.

Person Specification Physical Attributes Essential Ability to undertake the duties and demands of the post. A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy). Qualifications Essential BSc/MSc or Post-graduate Diploma in Dietetics. Registration with the Health and Care Professions Council (HCPC). Desirable Evidence of other post-registration education and training. Special Knowledge/Skills Essential Can communicate specialist dietetic information in an understandable form to patients and carers on a one to one or group basis, and in written form. Can demonstrate excellent written and verbal communication skills. Able to work effectively as part of dietetic and multidisciplinary team. Skilled in counselling and behaviour change techniques. Able to assess and treat patients requiring dietetic intervention and to monitor and adapt dietetic treatment as appropriate. Computer literate in Microsoft PowerPoint internet and Word. Desirable Presentation/teaching skills. Audit skills. Experience Essential Experience of working in a therapy setting across the health community (inpatients and outpatients). Desirable Experience of training student dieticians. Personal Attributes Essential Demonstrate commitment to professional and personal development. Able to reflect on clinical practice to enhance competency. Able to work independently and using own initiative Use time management skills to effectively organise, prioritise and manage a demanding caseload that may be subject to unforeseen changes. Able to make informed clinical and non-clinical decisions under pressure. Confident, enthusiastic, committed and displays proactive approach. Adaptable and flexible around working times and practices including evening and weekend work where necessary. Ability to travel around the Trust as appropriate to role. Desirable Member of British Dietetic Association. Training Essential Demonstrate a willingness to undertake training as relevant to the role. Desirable Appropriate membership to specialist dietetic interest group/s. Behaviour change training level 1. Clinical supervisory skills course.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South West Yorkshire Partnership NHS Trust

Address

Cudworth LIFT

Carlton Street

Barnsley

S Yorkshire

S72 8ST

United Kingdom

Employer's website

https://www.southwestyorkshire.nhs.uk (Opens in a new tab)

Employer details

Employer name

South West Yorkshire Partnership NHS Trust

Address

Cudworth LIFT

Carlton Street

Barnsley

S Yorkshire

S72 8ST

United Kingdom

Employer's website

https://www.southwestyorkshire.nhs.uk (Opens in a new tab)

Job summary

Join Ramsay Health Care UK as a Staff Nurse on our Ward team. You'll deliver high-quality clinical outcomes in an environment focused on patient care. Your skills will be valued, and you can enhance them through Ramsay Academy. Our 'Speaking Up for Safety' program emphasizes our commitment to patient-centered care.

Main duties of the job

Join Ramsay Health Care UK as a Staff Nurse on our Ward team. You'll deliver high-quality clinical outcomes in an environment focused on patient care. Your skills will be valued, and you can enhance them through Ramsay Academy. Our 'Speaking Up for Safety' program emphasizes our commitment to patient-centered care.

About us

Ramsay Health Care offers high-quality private healthcare across Australia, the UK and Europe. With a reputation built on "People Caring for People," we are committed to advancing medical excellence and providing outstanding patient experiences. Every year, millions of patients put their trust in Ramsay, confident in our ability to deliver exceptional care with outstanding clinical outcomes.

Job summary

Join our Ward as a Healthcare Assistant, dedicated to putting patients first. You'll have time to care for each individual. Our busy Ward relies on your support to deliver high-quality clinical outcomes in a supportive environment. Your skills will be valued, and you'll have opportunities for development, as we believe our people are our greatest asset.

Main duties of the job

Join our Ward as a Healthcare Assistant, dedicated to putting patients first. You'll have time to care for each individual. Our busy Ward relies on your support to deliver high-quality clinical outcomes in a supportive environment. Your skills will be valued, and you'll have opportunities for development, as we believe our people are our greatest asset.

About us

Ramsay Health Care offers high-quality private healthcare across Australia, the UK and Europe. With a reputation built on "People Caring for People," we are committed to advancing medical excellence and providing outstanding patient experiences. Every year, millions of patients put their trust in Ramsay, confident in our ability to deliver exceptional care with outstanding clinical outcomes.

Job summary

Are you looking for a new opportunity?

We are looking for a reliable and enthusiastic person who wants to be a part of our friendly and supportive team.

Previous medical receptionist/administrative experience is desirable but not essential, as we will provide training for the right candidate.

Due to a staff retirement we have part-time position at approximately 20 hours per week, with the requirement to work a minimum of 1 evening and 1 Saturday per month paid at a enhanced rate. There will also be a requirement to cover sickness and other absence throughout the year.

Main duties of the job

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Organising new and follow up appointments for paitents, processing prescriptions, contacting patients with the results of tests, liasing with other teams to ensure that information about patients is passed on to the right person.

About us

We are a warm, friendly practice that strives to offer the best possible care for our 12,000 patients. We have 8 GPs, 7 nurses and a supporting team consisting of pharmacists, social prescribers, mental health practitioner. You will be a member of an excellent team of 10 receptionists, who offer a fantastic service and are critical to smooth running of our practice.

Job summary

37.5 hours per week.

Are you passionate about improving the lives of women, babies and families? Livewell Southwest is looking for an inspiring and motivated leader to manage our Specialist Perinatal Mental Health Team, supporting women experiencing moderate to severe mental health difficulties during pregnancy and the first postnatal year. This is a unique opportunity to lead a skilled multidisciplinary team delivering compassionate, recovery-focused care at a time when positive intervention can make a lifelong difference.

Main duties of the job

As Team Manager, you will provide leadership, direction and support to a dedicated team of professionals, ensuring high-quality, safe and effective services. Working closely with maternity services, primary care, health visiting, children's services and voluntary sector partners, you will help shape integrated pathways of care, drive service improvement and contribute to the ongoing development of specialist perinatal mental health services across Plymouth.

We are seeking an experienced registered mental health professional with strong leadership skills, a commitment to excellence and a passion for developing people and services. In return, you'll join an ambitious, values-driven organisation where you can influence the future of perinatal mental health care and help ensure that women and families receive the support they need to thrive.

This role may not be eligible for sponsorship under the Skilled Worker route; please refer to the Direct Gov website for more information with regards to eligibility.

Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.

All Livewell staff are expected to be able and willing to work across a 7 day service.

About us

Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs.

As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve.

We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives.

We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation.

Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert.

Details

Date posted

11 September 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£49,387 to £56,515 a year pa, pro-rata

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

B9832-2026-NM-10434-2

Job locations

First Floor Ridgeview

Plympton Clinic

Plymouth

Devon

PL7 2AU

United Kingdom

Job description

Job responsibilities

Responsibility for People Management

Provide clinical supervision and line management for specified members of staff within the MDT and ensure all other line management is completed within the team.

To manage the overall team on a day-day basis ensuring that the skill-mix is appropriate to the needs of the patients.

Have the ability to challenge staff where the standards fall below expectation. This will include poor performance issues.

Assist in education programmes for junior staff.

Participate regularly in interview panels.

The post holder will behave in a manner that does not bring the team or Livewell into disrepute.

Responsibility as appointing officer for recruitment of junior staff.

In collaboration with other leads, review workforce development plan which will include skill mix.

To manage and deliver learning from incidents, complaints and PSIRF.

Responsibility for information resources:

Responsible for recording Personalised Care Framework (PCF) and monitoring the quality of data provided by junior staff.

Responsible for SystmOne contacts and monitor the standard of work of junior staff.

Maintain accurate, timely paper and electronic records. Ensure they are kept safely in accordance with Livewell policy.

Maintain electronic diary as Livewell healthcare protocol.

Monitor junior staff ensuring they complete electronic diaries.

Assist Perinatal Team service to improve data quality ensuring records meet National Mental Health Minimum Data Set requirements.

Responsibility for financial and/or physical resources

Responsible for the team budget, meeting with management accountant when required to ensure allocated money is spent effectively and within budget.

Authorised signatory for the team budget.

Responsible for the checking and authorisation of eroster and travel claims and forwarding on for payment. This includes nursing and admin if required.

Ensure physical assets are monitored and re-ordered on a regular basis keep a watchful eye on expenditure ensuring costs remain with allocated budget.

The post-holder will be an authorised to make procurements using the ePROC/Oracle system.

Responsible for the use of individual corporate credit card if required and log completed and sent off in time.

Responsibility for administration

Responsible for recording PCF and monitoring the quality of data provided by junior staff.

Responsible for SystmOne contacts and monitor the standard of work of junior staff.

Maintain accurate, timely paper and electronic records. Ensure they are kept safely in accordance with Livewell policy.

Maintain electronic diary as Livewell healthcare protocol.

Monitor junior staff ensuring they complete electronic diaries.

Assist Perinatal Team to improve data quality ensuring records meet National Mental Health Minimum Data Set requirements.

Ensuring that line management, supervision and appraisal documentation is in keeping with LSW standards.

There is overall accountability to ensure there is evidence of high-quality care standards within the team in line with CQC key lines of enquiry.

Be able to use a keyboard to enter client data and access information, and use the LSW website, email system and electronic notes system.

Clinically and professional responsible for maintaining client records (paper based or electronic).

Responsibility for people who use our services

The post holder will also be required to complete an assessment of the patients physical presentation during these appointments.

The post holder will be required to monitor progress and assess risk during these appointments and ultimately use these appointments to assess need, and contribute to the care planning and treatment for the patient. The appointments are hoped to provide support and psychoeducation which the post holder will be responsible for providing.

The post holder will be required to respond efficiently and appropriately should the patient require immediate medical intervention.

The post holder will need to work alongside other services involved in the persons care. Ensuring continuity of care, excellent communication and support with care planning and risk management. This could be SEDCAS, CMHS, GPs and other services.

The person will support with signposting where necessary.

Ability to manage and communicate about issues, which can be complex and distressing.

Must be able to maintain professionalism when dealing with occasional aggressive, abusive, or distressed patients and families.

Obtain and record informed consent from clients at each contact in accordance with Livewell SW policy.

Negotiate with clients and carers to identify and formulate client-centred goals and demonstrate ongoing evaluation of client progress using agreed outcome measures, where necessary.

Use appropriate verbal and non-verbal communication tools e.g., instructions, motivation, diagrams, and pictures.

To be able to adapt style of communication if the patient has communication, cognitive or other problems that may create a barrier to communication affecting ultimate treatment outcomes eg using appropriate verbal and non-verbal communication tools e.g. instructions, motivation, diagrams, and pictures.

Have direct face to face responsibility for client contact when assessing or treating.

Dealing with clients daily who may be verbally or physically aggressive. To treat clients who are upset and distressed e.g., when clients and families are coming to terms with a complex mental health condition.

Provide specialist advice via written or verbal instruction to clients, carers and relatives. This may be exercise programmes, health education, preventative or condition- specific advice.

Responsibility for implementation of policy and/or service developments

To plan and develop a robust and multidisciplinary approach to managing patients with physical and mental health needs, within the footprint of Livewell Southwest.

The postholder would also be responsible for the development of future initiatives and will be involved in setting up new processes, and the writing of policies for Livewell.

Identify and manage clinical and other risks. Record near misses and actual events through the incident reporting process.

Undertake measurement, evaluation, and audit of the service to improve quality, standards and contribute to the evidence base. Promptly act on feedback from clients to improve their experience.

The post holder will have responsibility for the development of Perinatal Team service as well as working in collaboration with management colleagues to develop frictionless care pathways.

The post holder will work with other senior staff within the recovery pathway, such as CMHT and other stakeholders to develop initiatives and improve care.

Continuously develop depth of knowledge in own field and support others to do so.

Proactively promote services and seek opportunities for service development or business opportunities.

To contribute to the development and implementation of local/team/departmental policies and standards with support from senior staff and to educate other team members in their implementation.

Work within the multi-disciplinary to team to ensure consistent and equitable application of all Livewell SW policies.

Provide timely data about team performance and client outcome measures related to activity and contract monitoring regularly or as required.

Carry out audit to improve service and compliance with local and national standards, to facilitate best practice and enhance service delivery e.g., audit of the completion of nutrition screening tools on all wards.

To be responsible for producing and updating patient resources in line with current research.

To be responsible for disseminating and implementing local national guidelines and policies.

To attend and contribute to relevant team/service meetings.

To co-ordinate, monitor and maintain up-to-date standards of practice.

Please see attached full job description and person specification

Job description Job responsibilities Responsibility for People Management Provide clinical supervision and line management for specified members of staff within the MDT and ensure all other line management is completed within the team. To manage the overall team on a day-day basis ensuring that the skill-mix is appropriate to the needs of the patients. Have the ability to challenge staff where the standards fall below expectation. This will include poor performance issues. Assist in education programmes for junior staff. Participate regularly in interview panels. The post holder will behave in a manner that does not bring the team or Livewell into disrepute. Responsibility as appointing officer for recruitment of junior staff. In collaboration with other leads, review workforce development plan which will include skill mix. To manage and deliver learning from incidents, complaints and PSIRF. Responsibility for information resources: Responsible for recording Personalised Care Framework (PCF) and monitoring the quality of data provided by junior staff. Responsible for SystmOne contacts and monitor the standard of work of junior staff. Maintain accurate, timely paper and electronic records. Ensure they are kept safely in accordance with Livewell policy. Maintain electronic diary as Livewell healthcare protocol. Monitor junior staff ensuring they complete electronic diaries. Assist Perinatal Team service to improve data quality ensuring records meet National Mental Health Minimum Data Set requirements.Responsibility for financial and/or physical resources Responsible for the team budget, meeting with management accountant when required to ensure allocated money is spent effectively and within budget. Authorised signatory for the team budget. Responsible for the checking and authorisation of eroster and travel claims and forwarding on for payment. This includes nursing and admin if required. Ensure physical assets are monitored and re-ordered on a regular basis keep a watchful eye on expenditure ensuring costs remain with allocated budget. The post-holder will be an authorised to make procurements using the ePROC/Oracle system. Responsible for the use of individual corporate credit card if required and log completed and sent off in time.Responsibility for administration Responsible for recording PCF and monitoring the quality of data provided by junior staff. Responsible for SystmOne contacts and monitor the standard of work of junior staff. Maintain accurate, timely paper and electronic records. Ensure they are kept safely in accordance with Livewell policy. Maintain electronic diary as Livewell healthcare protocol. Monitor junior staff ensuring they complete electronic diaries. Assist Perinatal Team to improve data quality ensuring records meet National Mental Health Minimum Data Set requirements. Ensuring that line management, supervision and appraisal documentation is in keeping with LSW standards. There is overall accountability to ensure there is evidence of high-quality care standards within the team in line with CQC key lines of enquiry. Be able to use a keyboard to enter client data and access information, and use the LSW website, email system and electronic notes system. Clinically and professional responsible for maintaining client records (paper based or electronic).Responsibility for people who use our services The post holder will also be required to complete an assessment of the patients physical presentation during these appointments. The post holder will be required to monitor progress and assess risk during these appointments and ultimately use these appointments to assess need, and contribute to the care planning and treatment for the patient. The appointments are hoped to provide support and psychoeducation which the post holder will be responsible for providing. The post holder will be required to respond efficiently and appropriately should the patient require immediate medical intervention. The post holder will need to work alongside other services involved in the persons care. Ensuring continuity of care, excellent communication and support with care planning and risk management. This could be SEDCAS, CMHS, GPs and other services. The person will support with signposting where necessary. Ability to manage and communicate about issues, which can be complex and distressing. Must be able to maintain professionalism when dealing with occasional aggressive, abusive, or distressed patients and families. Obtain and record informed consent from clients at each contact in accordance with Livewell SW policy. Negotiate with clients and carers to identify and formulate client-centred goals and demonstrate ongoing evaluation of client progress using agreed outcome measures, where necessary. Use appropriate verbal and non-verbal communication tools e.g., instructions, motivation, diagrams, and pictures. To be able to adapt style of communication if the patient has communication, cognitive or other problems that may create a barrier to communication affecting ultimate treatment outcomes eg using appropriate verbal and non-verbal communication tools e.g. instructions, motivation, diagrams, and pictures. Have direct face to face responsibility for client contact when assessing or treating. Dealing with clients daily who may be verbally or physically aggressive. To treat clients who are upset and distressed e.g., when clients and families are coming to terms with a complex mental health condition. Provide specialist advice via written or verbal instruction to clients, carers and relatives. This may be exercise programmes, health education, preventative or condition- specific advice.Responsibility for implementation of policy and/or service developments To plan and develop a robust and multidisciplinary approach to managing patients with physical and mental health needs, within the footprint of Livewell Southwest. The postholder would also be responsible for the development of future initiatives and will be involved in setting up new processes, and the writing of policies for Livewell. Identify and manage clinical and other risks. Record near misses and actual events through the incident reporting process. Undertake measurement, evaluation, and audit of the service to improve quality, standards and contribute to the evidence base. Promptly act on feedback from clients to improve their experience. The post holder will have responsibility for the development of Perinatal Team service as well as working in collaboration with management colleagues to develop frictionless care pathways. The post holder will work with other senior staff within the recovery pathway, such as CMHT and other stakeholders to develop initiatives and improve care. Continuously develop depth of knowledge in own field and support others to do so. Proactively promote services and seek opportunities for service development or business opportunities. To contribute to the development and implementation of local/team/departmental policies and standards with support from senior staff and to educate other team members in their implementation. Work within the multi-disciplinary to team to ensure consistent and equitable application of all Livewell SW policies. Provide timely data about team performance and client outcome measures related to activity and contract monitoring regularly or as required. Carry out audit to improve service and compliance with local and national standards, to facilitate best practice and enhance service delivery e.g., audit of the completion of nutrition screening tools on all wards. To be responsible for producing and updating patient resources in line with current research. To be responsible for disseminating and implementing local national guidelines and policies. To attend and contribute to relevant team/service meetings. To co-ordinate, monitor and maintain up-to-date standards of practice.Please see attached full job description and person specification

Person Specification

Knowledge

Essential

• Perinatal subtypes of diagnosis, knowledge of perinatal care pathway, knowledge of evidence based recommended treatments, knowledge of initiatives within perinatal community, knowledge of assessment of physical risk and evidence base
• Acute Mental Health
• Mental Health Act and Mental Capacity Act
• Physical health needs Knowledge of Livewell Southwest
• policies to support management of service
• Computer literacy skills, including quick and accurate use of keyboard, presentation of data, word processing, electronic delivery of presentations report writing and internet use to inform practice.

Skills

Essential

• An ability to be able to use highly developed interpersonal
• and communication skills to impact on the behaviour and views of clients with severely challenging, sometimes life threatening behaviours on a frequent basis
• Ability to undertake a full set of physical observations and respond accordingly.
• Demonstrate a high level of empathy, self-awareness and emotional resilience having to cope with emotionally demanding situations on a frequent basis
• Able to use advanced analytical skills and to concentrate for prolonged periods during emotive and stressful situations.
• Ability to demonstrate a high level of time management and organisational skills
• Able to work within codes of practice of NMC policies and procedures
• Highly specialist skills demonstrating varied comprehensive clinical experience in order to deliver best practice for a range of complex conditions.
• Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport.
• An effective team worker who is empathetic and approachable
• Proactive, with an ability to set up new initiatives.
• Flexible regarding duties and ability to cope with change
• Ability to take ownership and leadership of new projects, national initiatives and service development.
• Ability to work under pressure and to manage crisis and risk management.
• Ability to work within a structured care pathway across two different services.

Qualifications

Essential

• RMN/Dip HE/BSc Mental Health Nursing with relevant experience
• RGN/Dip HE/BSc General Nurse with relevant experience
• NMC registration
• Significant relevant experience and/ or evidence of post grad level study in a relevant area
• Evidence of on-going professional development. There is a requirement to ensure that training is undertaken to ensure sufficient knowledge in both physical and mental health needs

Desirable

• Working towards or hold a certificate in
• counselling skills or have extensive counselling experience.
• European Computer Driving Licence
• Clinical Supervisory Skills Course

Experience

Essential

• Experience of line managing other staff
• Proven relevant experience in working with those who have acute mental health problems.
• Proven experience in assessing the physical/mental health of a patient and associated risk management.
• Proven experience in quality improvement and development of projects.
• Provenexperienceofassessment skills.
• Proven experience of teaching
• Experience of working in/with internal and external agencies including primary care.
• Competence with clients with complex needs, communication issues and/or challenging behaviour
• Varied and comprehensive post-graduate clinical experience across a range of clinical areas.
• Senior level experience of working in a multi-disciplinary team
• Evidence of active participation in audit activities
• Experience of dealing with distressed clients, carers or colleagues
• Experience and competence in negotiating and recording aims of treatment and agreeing a plan of action with; client/relatives/carers/medical staff

Desirable

• Experience of leading and developing new initiatives/ services
• Competence andexperience in
• advancedcommunication skillsincludingnegotiation, motivationalinterviewingand evoking behavioural change in complex cases.
• Experienceofworkingina mental health unit/ ward
• Experience and evidence of developing evidence based literature, guidelines and protocols for a range of more complex needs for a wide range of people e.g. clients with Mental Illness or neurological impairment, carers, general public and healthcare workers

Person Specification Knowledge Essential Perinatal subtypes of diagnosis, knowledge of perinatal care pathway, knowledge of evidence based recommended treatments, knowledge of initiatives within perinatal community, knowledge of assessment of physical risk and evidence base Acute Mental Health Mental Health Act and Mental Capacity Act Physical health needs Knowledge of Livewell Southwest policies to support management of service Computer literacy skills, including quick and accurate use of keyboard, presentation of data, word processing, electronic delivery of presentations report writing and internet use to inform practice. Skills Essential An ability to be able to use highly developed interpersonal and communication skills to impact on the behaviour and views of clients with severely challenging, sometimes life threatening behaviours on a frequent basis Ability to undertake a full set of physical observations and respond accordingly. Demonstrate a high level of empathy, self-awareness and emotional resilience having to cope with emotionally demanding situations on a frequent basis Able to use advanced analytical skills and to concentrate for prolonged periods during emotive and stressful situations. Ability to demonstrate a high level of time management and organisational skills Able to work within codes of practice of NMC policies and procedures Highly specialist skills demonstrating varied comprehensive clinical experience in order to deliver best practice for a range of complex conditions. Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport. An effective team worker who is empathetic and approachable Proactive, with an ability to set up new initiatives. Flexible regarding duties and ability to cope with change Ability to take ownership and leadership of new projects, national initiatives and service development. Ability to work under pressure and to manage crisis and risk management. Ability to work within a structured care pathway across two different services. Qualifications Essential RMN/Dip HE/BSc Mental Health Nursing with relevant experience RGN/Dip HE/BSc General Nurse with relevant experience NMC registration Significant relevant experience and/ or evidence of post grad level study in a relevant area Evidence of on-going professional development. There is a requirement to ensure that training is undertaken to ensure sufficient knowledge in both physical and mental health needs Desirable Working towards or hold a certificate in counselling skills or have extensive counselling experience. European Computer Driving Licence Clinical Supervisory Skills Course Experience Essential Experience of line managing other staff Proven relevant experience in working with those who have acute mental health problems. Proven experience in assessing the physical/mental health of a patient and associated risk management. Proven experience in quality improvement and development of projects. Provenexperienceofassessment skills. Proven experience of teaching Experience of working in/with internal and external agencies including primary care. Competence with clients with complex needs, communication issues and/or challenging behaviour Varied and comprehensive post-graduate clinical experience across a range of clinical areas. Senior level experience of working in a multi-disciplinary team Evidence of active participation in audit activities Experience of dealing with distressed clients, carers or colleagues Experience and competence in negotiating and recording aims of treatment and agreeing a plan of action with; client/relatives/carers/medical staff Desirable Experience of leading and developing new initiatives/ services Competence andexperience in advancedcommunication skillsincludingnegotiation, motivationalinterviewingand evoking behavioural change in complex cases. Experienceofworkingina mental health unit/ ward Experience and evidence of developing evidence based literature, guidelines and protocols for a range of more complex needs for a wide range of people e.g. clients with Mental Illness or neurological impairment, carers, general public and healthcare workers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Livewell Southwest

Address

First Floor Ridgeview

Plympton Clinic

Plymouth

Devon

PL7 2AU

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Employer details

Employer name

Livewell Southwest

Address

First Floor Ridgeview

Plympton Clinic

Plymouth

Devon

PL7 2AU

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job summary

Ward Administration Officer - Band 3

Full Time (37.5 hours) based at Langdale ward, Dorothy Pattison Hospital, Alumwell Close, Walsall, WS2 9XH.

The Ward Clerk role is integral to the smooth and accurate running of an inpatient ward. The post holder will be part of a Team that aim to provide care and treatment to adults requiring support. The role is varied and a flexible enthusiastic attitude is essential to this post.

The successful candidate will enjoy working in busy environments, and have the ability to manage their own workload,

Applicant must be able to demonstrate at a least 12 months experience of working within a similar role within NHS or Private sector.

Unable to support sponsorship at this moment and time within BCHFT.

Main duties of the job

Providing full administrative support to acute mental health inpatient ward, including, keeping electronic recording systems up to date and accurate. Following processes to support admissions and discharges to the ward. Functional admin duties to ensure a smooth running of the ward including maintaining stationery, printing, photocopying, filing, handling post, taking calls and messages. Providing cover for annual leave and occasions of unplanned leave.

Please see the Job Description for a full list of responsibilities pertinent to this role.

About us

Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.

Across the whole of the region we provide:

• Adult and older adult mental health services
• Specialist learning disability services
• CAMHS

Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust.

Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.

We currently employ over 3,000 members of staff and just like the population we serve, we are made up of diverse cultures and backgrounds.

Job summary

The post holder will be working in the busy Paediatric Department at the Luton and Dunstable Hospital. They will be part of a team who provide the administration of the patient pathway.

As part of a team, the post holder will be booking patients, logging referrals, adding patients to the waiting list, taking calls and contacting patients, typing and other administrative duties to support the clinical and admin team.

The post holder will utilise relevant IT systems, maintaining a high standard of data quality at all times.

Main duties of the job

Provide a customer focused service dealing with all patients and families / carer's in an efficient, polite and courteous manner.

Handle queries from patients/relatives confidentially and sensitively; referring clinical-related queries to appropriate staff.

Book appointments in accordance with the Trust Access Policy and standard operating procedures.

Add patients to the waiting list and enter 18 week coding data onto the IPM system.

Typing of clinic letters, proof reading, printing and posting.

Logging referrals.

Answering calls from patients and ringing to book patients in. Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information. Provide advice with regards to appointments to patients and relatives on the telephone.

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

Job summary

The Gastroenterology department is currently based at WRH for in-patient work and cross site (WRH/Kidderminster/Redditch/Evesham/Malvern) for out patient work. Most gastroenterology services are provided including diagnostic endoscopy (OGD, colonoscopy, flexible sigmoidoscopy, push enteroscopy), therapeutic endoscopy (including EMR in the upper and lower GI tract, dilatation, stenting, PEG placement, varices banding etc), ERCP, EUS and video capsule endoscopy. The IBD service is currently run by 4 specialist nurses and includes a helpline and biologics service (with over 1000 patients). There are 2 surgeons with a special interest in IBD and a monthly IBD MDT. We also have a liver CNS who runs specialist clinics, the fibroscan service and is trained to do paracentesis. The ward is currently supported by a Tier 1 Physicians associate and 2 Tier 2 Physicians associates to help run the service. We have weekly team meetings, monthly governance meetings, upper and lower GI cancer MDT and GI pathology MDT meetings. There are weekly GIM grand rounds.

Main duties of the job

The post will involve regular endoscopy and clinic sessions at Worcester, Kidderminster and Redditch together with some in-reach to in-patients in Redditch requiring gastroenterology review. It is expected that the post holder will be competent in OGD and flexible sigmoidoscopy or colonoscopy (this will normally mean holding JAG accreditation unless the applicant was fully trained prior to the availability of JAG accreditation). Therapeutic OGD to treat upper GI bleeding is also expected. In addition to these duties, the appointee will provide cover for consultant colleagues who are on leave

.On call commitments will be 1 in 9 for endoscopy (predominantly GI bleeding) on the Worcestershire Royal Hospital site and the Alexandra Hospital Redditch site. This is covered in 1 week long blocks where 2 consultants do either 2 or 5 on calls during the week. There is also a commitment to provide a gastroenterology ward round on a Saturday morning when on call and in-reach into ED/MAU on a Sunday morning. These frequencies will fall in the future with the appointment of other posts.

There is also a second on consultant who covers Advice and Guidance, in-patient referrals (supported by our registrars), the upper GI MDT, a rapid access clinic. There is an occasional requirement to review a small numbers of patients (typically <5) who are medical outliers at WRH. Where required, this additional work is remunerated at trust agreed hourly rates of payment.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Job summary

We have an exciting opportunity for 2 Band 5 speech and language therapist posts in the adult community speech & language therapy team, based in Derby and South Derbyshire.

There are opportunities for 2 permanent posts, with the possibility of a joint post across community and acute teams in Derby.

We are looking for a proactive, flexible and enthusiastic SLT who demonstrates skill, knowledge and evidence-based management of adults with communication and swallowing disorders.

We can offer robust support and supervision to newly qualified SLTs and in-house dysphagia training which would be completed in the first few months of appointment.

Please note that as this is a community role, you are required to have a means of transport between community locations and patient homes during the working day.

Main duties of the job

We are looking for HCPC and RCSLT registered Speech and Language Therapists or a graduate with registration imminent or applied for with an interest in working with adults with acquired neurological and related conditions in community and hospital environments,

Applications from SLTs with skills in dysphagia management are particularly welcomed.

You will be confident in your abilities to deliver high-quality, evidence-based practice, with assessment and therapeutic experience and ideally some dysphagia management skills in this area.