Job description

Job responsibilities

Key Responsibilities

Patient Access and Support

• Provide a first point of contact for patients via telephone, in person, and online consultation requests
• Support patients in accessing appropriate services
• Provide clear and accurate information regarding practice services and processes
• Accurately book, amend, and cancel appointments using the clinical system and associated appointment hubs based on patient need
• Maintain a professional, calm, and empathetic approach at all times
• Escalate urgent or clinically concerning information in line with Practice protocols

• Ensure information provided by patients relating to face-to-face, telephone and online triage requests is recorded accurately and appropriately
• Process and manage requests received through the Practices online consultation and triage systems
• Signpost online consultation requests to appropriate services or providers where required
• Support the management of appointment availability and utilisation
• Monitor outstanding or incomplete requests and take appropriate action to complete them
• Assist with the processing of online consultation outcomes and associated follow-up actions
• Identify and escalate urgent, complex or concerning requests in accordance with Practice protocols
• Maintain accurate and contemporaneous records of patient interactions and actions taken

• Process results and associated tasks within the clinical system in accordance with Practice protocols
• Communicate clinician-authorised information and actions to patients accurately and appropriately
• Arrange appointments, investigations and other follow-up actions as directed by clinicians
• Monitor outstanding tasks and actions and take appropriate steps to support timely completion
• Recognise when clinical interpretation, advice or decision-making is required and refer the matter to an appropriate clinician
• Identify and escalate urgent, overdue or concerning matters in accordance with Practice procedures
• Maintain clear and accurate records of actions and communications

• Review and process incoming clinical correspondence in accordance with Practice protocols
• Code and assign documents in line with Practice protocols
• Support clinicians by ensuring relevant information is available when required
• Extract and code relevant clinical information
• Process all information accurately and in a timely manner
• Identify and escalate any urgent or clinically significant information identified within correspondence

• Use all key systems, including SystmOne, SystmConnect, PATCHS, and NHS Mail, to support patient access and administrative processes
• Send outbound communications via PATCHS and NHS Mail
• Communicate effectively with patients, colleagues, and external organisations

• Support patients and proxies in requesting access to online medical record via systems such as SystmOnline, Airmid, and the NHS App
• Process requests in accordance with Practice policy, information governance requirements, and applicable NHS guidance
• Verify patient identity in line with Practice protocols before granting or updating access
• Provide guidance to patients on how to register for and use online services
• Assist patients with basic troubleshooting and signpost to further support where required
• Escalate any queries relating to restricted or sensitive record access to an appropriate clinician or senior team member

• Act as a chaperone for clinicians where required, in line with Practice chaperone policy
• Ensure patients are aware of the right to request a chaperone during consultations
• Provide reassurance and support to patients during examinations in the role of a chaperone
• Maintain patient dignity, privacy, and respect always during chaperoning
• Observe and report any concerns arising during consultations in line with safeguarding procedures

The following apply to all aspects of the role and underpin safe and effective practice:

• Always maintain strict confidentiality in relation to patient, staff, and Practice information
• Ensure conversations involving patient information are conducted in a manner that preserves privacy
• Manage all patient-identifiable data in accordance with GDPR, NHS Information Governance requirements and Practice policies and protocols
• Only share information with authorised individuals on a need-to-know basis
• Verify patient identity appropriately before disclosing or updating any information
• Use clinical systems, including SystmOne, SystmConnect, and PATCHS safely and securely
• Report any actual or potential data breaches or information governance concerns promptly in line with Practice procedures
• Maintain a clear desk and secure working environment to protect sensitive information

• Act in accordance with Practice safeguarding policies and procedures at all times
• Recognise and respond to safeguarding concerns relating to children, adults at risk, and domestic abuse
• Remain alert to signs of potential abuse, neglect, or exploitation, including concerns identified through all patient interactions and managing clinical correspondence and records
• Escalate safeguarding concerns promptly and appropriately to a clinician or safeguarding lead in line with Practice protocols
• Accurately document safeguarding concerns and actions taken within the clinical system
• Maintain professional boundaries and manage sensitive situations with discretion, empathy, and respect
• Participate in mandatory safeguarding training and keep knowledge up to date
• Contribute to a culture of safety by raising concerns and supporting colleagues where safeguarding risks are known

• Deliver a consistently high standard of customer service across all patient interactions
• Communicate in a professional, courteous, and empathetic manner, both face-to-face and via telephone or digital channels
• Actively listen to patients to understand their needs and respond appropriately
• Manage challenging or sensitive situations calmly and confidently, including dealing with distressed or frustrated patients
• Promote a positive patient experience by providing clear, accurate, and helpful information
• Collaborate with colleagues to ensure continuity and quality of service
• Support an inclusive approach, ensuring all patients feel respected and able to access services
• Escalate concerns or complaints appropriately in line with Practice procedures

• Manage personal and shared workloads effectively
• Prioritise tasks based on urgency, risk, and service need, using appropriate judgement
• Complete tasks and workflows accurately and within expected timescales
• Monitor outstanding work and take steps to prevent delays or backlogs
• Promptly escalate capacity, workload, or safety concerns to line manager/senior team member
• Maintain a structured and methodical approach to work, ensuring continuity and handover where required
• Adapt to changing demands throughout the working day, including balancing patient contact with administrative duties

• Participate in induction, mandatory training, and annual appraisal processes
• Take responsibility for maintaining and developing knowledge and skills relevant to the role
• Complete all training in respect of the chaperoning role
• Actively engage in learning opportunities, including system training and role-specific competencies
• Reflect on performance and identify areas for personal development
• Keep up to date with changes in Practice procedures, NHS guidance, and service delivery models
• Contribute to a culture of learning by sharing knowledge and supporting colleagues where appropriate

• Work flexibly across different functions within the Patient Services team to support service delivery
• Maintain a professional, organised, and proactive approach always
• Adhere to all Practice policies, procedures, and standard operating protocols
• Demonstrate reliability, accountability, and a commitment to high standards of work
• Support team working and contribute positively to the working environment
• Undertake additional duties appropriate to the role, commensurate with training and experience

Person Specification

Experience

Essential

• Experience in a customer service, patient or public facing role
• Experience working in a busy or fast-paced environment
• Experience of using IT systems in a work setting

Desirable

• Experience working in a GP Practice, primary care, or wider NHS setting
• Experience of care navigation or appointment management in primary care
• Experience using SystmOne, EMIS Web or similar system
• Experience of processing clinical correspondence, document workflows, clinical tasks or other healthcare administration
• Experience of supporting patients with online services or digital access

Knowledge and Skills

Essential

• Excellent communication and listening skills, with the ability to respond to patients with empathy and professionalism
• Ability to prioritise workload and manage competing demands effectively
• Strong organisational skills with strong attention to detail and accuracy
• Ability to follow processes and procedures in a structured and consistent manner
• Good IT skills, including confidence using multiple systems
• Experience of working accurately within defined procedures, protocols or processes
• Experience of handling confidential, sensitive or complex information

Desirable

• Ability to support patients in accessing services, including digital platforms

Qualifications

Essential

• GCSEs (or equivalent) including English and Maths

Desirable

• NVQ level 3

Personal Attributes

Essential

• Professional at all times and approachable with a customer or patient focus
• Resilient and able to work under pressure in a busy environment
• Well organised, and able to use initiative appropriately
• Proactive approach with ability to take ownership of tasks and responsibilities
• Flexible and adaptable in response to changing service needs along with a reliable strong work ethic and commitment to high standards
• Positive attitude and ability to contribute to a supportive team environment

Role Expectations

Essential

• Willingness to work across both patient-facing and administrative functions within the Patient Services team
• Willingness to undertake training relevant to the role, including systems, safeguarding, information governance and other mandatory training
• Willingness to undertake chaperone training and perform chaperoning duties in line with Practice policy
• Commitment to maintaining patient confidentiality and upholding professional standards at all times
• Commitment to continuous learning and personal development
• Willingness to support service improvement and adapt to changes in Practice processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Garden Surgery

Address

2nd Floor East Leeds Health Centre

78 Osmondthorpe Lane

Leeds

West Yorkshire

LS9 9EF

United Kingdom

Employer's website

https://www.thegardensurgeryleeds.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Lead a specialist BMT Service laboratory at NHS Blood and Transplant and help shape the future of stem cell transplantation and advanced cell therapies in Yorkshire. Working in a 3-day-per-week job share role, you'll provide leadership to a highly skilled team, drive innovation and service improvements, and work closely with clinical and scientific partners to deliver outstanding patient outcomes. This is a unique opportunity to contribute to life-changing treatments within a nationally important service.

• Flexible working options – we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
• Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
• Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions‎
• Supportive learning culture - we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
• Health and wellbeing support – we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.

As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.

You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:

• Read about our application process
• Learn more about our culture at NHSBT

To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.

Person Specification

Qualifications

Essential

• Requirement to be registered or actively working towards obtaining HCPC Biomedical or Clinical Scientist Registration within an agreed timeframe.
• Commitment to continuing professional development (CPD).

Experience

Essential

• Demonstrates an advanced practical and theoretical knowledge of stem cell or related cell therapy fields.
• Demonstrates experience of leading and training staff and visitors at all levels in line with relevant licensing, and accreditation requirements.
• Demonstrates experience of working to GMP and GLP standards.
• Demonstrates the ability to balance a routine service with clinical trials and/or cell therapy related developments.
• Demonstrates a track record of development and/or research in stem cell transplantation or related fields.
• Demonstrates experience of writing and reviewing SOPs and other controlled documents.
• Demonstrates computer literacy with specific knowledge of spreadsheets, databases, power point and word processing.

Employer details

Employer name

NHS Blood and Transplant

Address

NHSBT

Dodworth

Barnsley

United Kingdom

S75 3FG

United Kingdom

Employer's website

https://www.nhsbt.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

We recognise that candidates may use Artificial Intelligence (AI) tools to support them when preparing their application. Where AI is used, the information provided must remain an accurate and authentic representation of your own skills, knowledge and experience.

AI must not be used to provide false or misleading information or to generate examples that do not reflect your own experience. You should be able to discuss and demonstrate the knowledge, skills and experience included within your application during the recruitment and selection process.

Candidates may be asked to declare whether AI has been used in preparing their application and, where applicable, how it has been used.

Person Specification

Education and Qualifications

Essential

• Degree/Diploma in Occupational Therapy
• Relevant accredited courses or experience to equivalent level
• HCPC registration (or to be completed within next 6 months)

Desirable

• Evidence of Masters level study

Occupational Experience and Abilities

Essential

• Variety of post-graduate experience in core clinical areas (min 1 year)
• Evidence of a range of CPD activities associated with clinical area of post

Desirable

• Specific evidence of experience in the role related area.

Knowledge and skills

Essential

• Experience of student/ staff supervision
• Evidence of involvement in Quality Improvement activities e.g audit or service development activities
• car driver

Desirable

• Evidence of working to support staff /students in relation to HR processes e.g absence management/ performance management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Northern Lincolnshire and Goole NHS Foundation Trust

Address

Scunthorpe General Hospital

Cliff Gardens

Scunthorpe

DN15 7BH

United Kingdom

Employer's website

https://www.nlg.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

BERRY LANE MEDICAL CENTRE

BERRY LANE

LONGRIDGE

PRESTON

PR3 3JJ

TEL: 01772 376777

JOB DESCRIPTION

JOB TITLE: MEDICAL RECEPTIONIST / CARE CO-ORDINATOR

REPORTS TO: PRACTICE DIRECTOR

HOURS OF WORK: 37 HOURS PER WEEK

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits into the visit book, ensuring careful recording of all relevant details in line with practice guidelines
• Action repeat prescription requests and ensure that they are ready for collection by the patient within specified timescales.
• Ensure that all associated paperwork is completed for all surgeries and clinics
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required.

• Patient notes and correspondence:

o Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to

o Ensure correspondence, reports, results etc are scanned promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

o Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.

• Premises:

o Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

o When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

• Ensure that all new patients are registered onto the computer system promptly and accurately
• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.
• Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Experience

Essential

• Experience of working directly with members of the public in a
• busy office environment
• Experience of answering telephone calls in a high volume
• environment
• Experience of working in an administrative office environment
• Experience of working as part of a team
• Experience of a Customer Care/Service role

Desirable

• Experience of working directly with members of the public in
• general practice or other NHS environment

Qualifications

Essential

• Good general secondary education
• Educated to GCSE level standard to include Maths and English

Desirable

• NVQ in customer care, administration and business or equivalent qualifications

Other

Essential

• Accurate and thorough approach
• Interested in learning new skills and taking on new challenges
• Confident personality
• Highly motivated

Skills and Knowledge

Essential

• Excellent keyboard and computer skills.
• Excellent communication skills.
• Excellent verbal communication skills and the ability to deal
• with people in person and on the telephone.
• Strong appreciation of customer service skills.
• Proven organisational ability.
• Ability to work with a wide variety of tasks and under pressure.

Desirable

• Experience of using a GP clinical computerised system.
• Experience of using Microsoft word and excel.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Berry Lane Medical Centre

Address

Berry Lane

Longridge

Preston

Lancashire

PR3 3JJ

United Kingdom

Employer's website

https://www.berrylanemedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Title: Healthcare Administrator to the Nursing Team

REPORTS TO: Healthcare Administration Manager/Deputy

HOURS: 37 hours per week

Job Summary

The purpose of the role is to:

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way by telephone and on the helpdesk

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Healthcare Admin Manager, Deputy, Practice Manager, dependent on current and evolving Practice workload and staffing levels:

• Maintaining security in accordance with Practice protocols
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stock consulting rooms as required
• Assist in preparation & setting up of the working environment & nursing clinical rooms for appropriate procedures & maintaining the organisation of them
• Set up clinic templates on to the IT system
• Co-ordinating the ordering & maintaining supplies used within the nursing team

• Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Dealing with clinical waste in line with practice health and safety policy
• Keeping the reception areas, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Attending departmental meetings
• Other duties as required by the line manager

Underpinning Policies

Confidentiality:

Adhere to the General Data Protection Regulations (GDPR) May 2018.

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk and contribute to the practice risk register as needed
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

This job description may be subject to change from time to time to reflect the changing needs of the Practice, but it is a correct reflection of the type of duties that need to be undertaken.

Litchdon Mission Statement

Providing quality healthcare by valuing both patients and staff in a supportive and sustainable environment.

Litchdon Values

• Compassionate Care We treat staff, patients, carers, and relatives with kindness, respect, and dignity, fostering a culture of mutual empathy.
• Holistic wellbeing We prioritise the physical, mental, and emotional wellbeing of our staff which then enables them to deliver person centred care.
• Positive reliable teams We cultivate professional, approachable, and cohesive teams built on loyalty, trust, and mutual respect, enabling them to deliver safe and effective care to patients.

• Family focussed We support the work-life balance of our staff and recognise the importance of family for patients and colleagues alike.
• Innovation and Growth We embrace change, prioritise sustainability, and nurture professional development across the workforce to improve processes and patient care.
• Environmental Responsibility We are mindful and committed to be as eco-friendly as possible by ensuring we consider the impact of our practice on both the community and the planet.

Full Job Description is attached.

Person Specification

Knowledge and skills

Essential

• Good interpersonal and communication skills.
• Work as part of a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Litchdon Medical Centre

Address

Landkey Road

Barnstaple

EX32 9LL

United Kingdom

Employer's website

https://www.litchdonmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

For further information with regards to this vacancy please see the attached Job Description and Person Specification

Person Specification

Qualifications, Education and Training

Essential

• Educated to degree level or equivalent as required for registration with professional body.
• Registered with appropriate clinical professional body: e.g. Social Work, Nursing, Speech and Language Therapy and be registered with the relevant statutory body (NMC, HCPC, Social Work England)
• Full understanding/application of relevant clinical practice/standards/protocols/audit
• Ability to provide written information in a concise readable manner for patients and colleagues.

Desirable

• Post-Graduate ADHD diagnostic training e.g., Conners, SNAP, DIVA, QB Test
• Post-graduate Autism diagnostic training e.g.,ADI-R, ADOS, DISCO Specialist/ clinical qualification
• Evidence of conducting online/virtual clinical work / diagnostic assessments
• Member of specialist interest group/network, regionally or nationally Good working knowledge of relevant IT systems to own area of work
• Able to enable effective communication approaches to non-face to face situational environments e.g. phone, video, email or remote consultation
• Understanding of informed consent and shared decision making e.g. mental health legislation and Gillick competence, Best Interest Assessment, Mental Capacity Act
• Good working knowledge of relevant IT systems to own area of work

Knowledge and Experience

Essential

• Evidence of suitable post-registration professional practice, in healthcare setting
• Demonstrable experience of working directly with adults with neurodiverse conditions.
• Demonstrate ability to make own decisions whilst recognising professional and personal scope of practice; when to escalate; when to seek support and advice of others
• Experience of working with medical, nursing staff and allied health professionals
• Evidence of continuing professional development (CPD) relevant to professional group

Desirable

• Experience of assessing autism using recommended tools
• Demonstratable track record of assessing ADHD using recommended tools
• Either formal, clinical qualification at specialist/advanced level e.g. post-graduate certificate or diploma; or ability to demonstrate equivalent knowledge /experiential learning

Skills, Competencies and Personal Qualities

Essential

• Effective inter-personal skills
• Able to communicate effectively and sensitively with children and their carers
• Excellent time management skills
• Able to work as part of a wide ranging team
• Ability to demonstrate ethical values and attitudes within a culture of equality and diversity

Desirable

• Experience in supervising and mentoring and teaching
• Interest in developing others and motivate staff to embrace change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Humber Teaching NHS Foundation Trust

Address

Humber Teaching NHS Foundation Trust base (within Hull and East Riding), to be agreed with applicant upon recruitment.

TBC

HU10 6DT

United Kingdom

Employer's website

https://www.humber.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

KEY RESULT AREAS:

The postholder will:

The Neighbourhood Teams Advanced Nurse (ANP) will be responsible for the delivery of safe and effective nursing practice across our Neighbourhood Teams, ensuring a 2-hour response to crisis call outs, providing ongoing support as appropriate.

Working as part of the multi-disciplinary urgent community response service to support unwell patients in domiciliary care homes and their own homes. To undertake face-to-face assessment, diagnosis and treatment for community patients presenting as unwell to prevent hospital admission, where appropriate and keep patients safe within their own homes.

The Advanced Nurse (ANP) will ensure clinical systems are in place to support and monitor practice and performance and support the Clinical Team Leader in the operational delivery of the service.

The Advanced Nurse (ANP) will hold accountability for all service user allocations across the Crisis 2 hour nursing pathway having shared responsibility for the clinical caseload management for the team.

Working with other lead Nurses the post holder will provide trust wide leadership and support within their own discipline or urgent crisis response.

1.1Care/service/function provision:

• Providing specialist nursing assessment and intervention within individuals professional expertise to an allocated caseload of more complex cases, requiring a 2-hour crisis response and potential support or signposting.
• Utilising specialist and advanced knowledge of nursing practice to guide intervention and assessment methods appropriate to individual service user needs.

Practice as an independent prescriber within the bounds of current legislation, independently prescribing medicines and appliances where appropriate and within scope of practice.

• Working with service users to identify goals as part of the overall care plan, using assessment tools based on current evidence based best practice.

Having the flexibility and skill set, with appropriate training, to work across planned and Urgent crisis pathways supporting patients to remain well in their own homes, or long-term place of residence and / or prevent hospital admission.

• Supporting the culture and implementation of service user led care plans to achieve therapeutic goals.
• Ensuring the nursing team monitors, evaluates and modifies treatment in order to measure progress and ensure effectiveness of intervention.
• Showing a working knowledge of current legislation e.g., Urgent Community Response standards, safeguarding adults/Vulnerable Adult, Mental Capacity Act, Mental Health Act 1983 etc.
• Ensuring that the nursing team keep abreast of new approaches and treatment developments, ensuring that staff establish and maintain effective documentation processes in line with Trust and Professional standards regarding Clinical Record Keeping.
• Utilising resources effectively to resolve complex clinical and non-clinical situations.
• Broadening clinical research and development skills by leading on the evaluation of the service via service evaluation, audit and research projects to promote evidence-based practice.

For full job description, please see attached supporting documents.

We are aware that an increasing number of applicants are using AI technology to generate responses on NHS Job application forms. Over reliance on AI-generated content in application forms is strongly discouraged and we will conduct a thorough screening process before selecting candidates to progress to the next stage. If you are using AI to enhance your application, please disclose this in your NHS Jobs application form.

Person Specification

Training

Essential

• To be willing to undertake post graduate training to further skills, knowledge, and expertise
• Evidence of Continuing Professional Development
• Clinical Supervision training and experience

Desirable

• Moving and Handling training
• Positive Behaviour Management Training
• Specialist training in areas relevant to the patient group, e.g. Long Term conditions, minor illness, minor ailments and injuries.
• Relevant qualification Community Nursing Management training.

Experience

Essential

• Experience at senior level and ability to demonstrate development of advanced leadership and management skills.
• Experience of providing nursing services to patients in community settings.
• Experience of working with individuals with complex health needs and behaviours that challenge.
• Experience of managing and assessing risk whilst working independently.
• Experience of working in a multi- disciplinary environment.
• Experience of Nurse-led triage

Desirable

• Work with individuals from diverse ethnic backgrounds.

Special Knowledge/Skills

Essential

• Evidence of a wide range of clinical skills, abilities, and experience.
• Understanding of the specific health needs of people with complex nursing needs.
• Awareness of current philosophies and legislation relating to community nursing / urgent community response pathways.
• Knowledge and understanding of current government legislation and NHS policy.
• Awareness of up-to-date nursing practices.
• Ability to lead and motivate a team of staff.
• Ability to work within budget frameworks.
• Ability to self-motivate and work independently.
• Ability to organise team and delegate appropriately.
• Ability to manage caseloads on short- and longer-term basis.
• Analytical and problem-solving skills.
• Excellent written and verbal communication skills and negotiation skills.
• Able to direct junior staff and students as appropriate.
• Ability to represent the service in the absence of senior managers.
• Effective time management.
• Good communication skills and can adapt working practices to meet the cross-section of society.
• Flexibility.
• Good team worker.
• Reliable and caring.
• Able to work unsupervised.

Desirable

• Knowledge and understanding of cultural and diversity issues.
• Able to demonstrate evidence-based practice.
• Experience of service improvement and change management

Qualifications

Essential

• RGN
• Relevant Teaching Qualification
• Postgraduate study to Masters Level or equivalent experience in a field related to Nursing
• Current NMC Registration
• Advanced Physical Assessment and Consultation Skills (APACS) qualification
• Nurse Independent Prescriber V300 Prescribing course

Personal Attributes

Essential

• A Current driving licence and access to a car during the working day is essential (reasonable adjustments will be considered for any applicants who are unable to drive due to a disability)
• Ability to work flexibly including weekend, evening and Bank Holiday working.

Physical Attributes

Essential

• Ability to undertake the duties and demands of the post.
• A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South West Yorkshire Partnership NHS Trust

Address

Priory Campus

Pontefract Road, Lundwood

Barnsley

S715PN

United Kingdom

Employer's website

https://www.southwestyorkshire.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Provide specialist nursing care to children and young people with asthma and respiratory conditions, including assessment, treatment, education and management of a specialist caseload. Deliver nurse-led and multidisciplinary clinics, undertake respiratory investigations such as FeNO and spirometry, and support safe discharge and transition to adult services.

Work collaboratively with the multidisciplinary team and primary/community care services, provide specialist education and clinical support to staff, and contribute to audit, research, quality improvement, clinical governance and implementation of national asthma and respiratory standards.

The full detailed job description and responsibilities can be found in the attached Job Description document.

Person Specification

Qualifications and Further Training

Essential

• RSCN/RN child with significant experience at Band 6 or above
• Mentorship/teaching qualification

Desirable

• Nurse Prescriber (V300)
• Master's degree or working towards one in a health related subject
• Advanced Physical Assessment module

Experience

Essential

• Asthma course or extensive respiratory experience
• Significant paediatric experience at Band 6 or above
• Demonstrate a clear understanding of the role of the asthma/ respiratory nurse specialist
• Sound working knowledge of current issues and legislation pertaining to specialist area of practice
• Broad paediatric nursing experience in a variety of settings

Desirable

• Experience of management (patient caseload or staff team)
• Experience of working in a community setting

Knowledge

Essential

• Family dynamics and the implications on the family of a child with chronic illness
• Good working knowledge of child safeguarding practices nationally and locally
• Knowledge of national guidelines and policies pertaining to children
• Knowledge pertaining to informed consent relating to children
• Awareness of current research and its effect on quality patient care

Desirable

• Knowledge of local targets plans and guidelines for children

Skills

Essential

• Excellent interpersonal and communication skills and ability to deal with situations of conflict in a professional manner
• Able to act as a professional role model.
• Proven teaching ability
• Ability to work independently and demonstrate an ability to make autonomous decisions
• Good organisational and time management skills
• Able to communicate, with empathy age appropriate clinically sensitive information
• Ability to build effective relationships with patients, carers, colleagues and stakeholders internal and external to the organization
• To be competent in the administration of IV therapy via a variety of access routes
• Computer Literate in a variety of software packages
• Must be able to demonstrate, in relation to patients, visitors, colleagues and other individuals connected with the Trust and NHS: oYou have knowledge & awareness of diversity and human rights as appropriate to your role oYou are able to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role, oPatient facing roles -be able to understand an individual's communication, physical & emotional needs; recognise their needs and preferences oAble to provide a customer focussed service

Desirable

• Highly developed skills and expertise in area of specialty
• Presentation and facilitation skills
• Ability to analyse and interpret information in an effective manner

Other requirements

Essential

• Able to demonstrate that you are honest, reliable and trustworthy
• Treat patients, visitors, colleagues with respect
• Ability to travel between Trust sites
• Ability to be flexible to meet the needs of the team, the service and the Trust
• Car Driver with full driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

Cross Site Working

Dorking Rd

Epsom

KT18 7EG

United Kingdom

Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

Job description

Job responsibilities

Operational Performance Management

Responsible for the day to day efficient and effective operational management of service area, linking appropriately with clinical and multi disciplinary staff in all matters affecting the delivery of core services.

Establish and build agreements within the team to ensure the delivery of the services provided.

Ensure area has a performance management framework that complements the Trust use of key performance indicators across a number of metrics, using service line reporting/management to ensure timely and accurate capture of information from which metrics reported.

Responsible for the day to day efficient and effective operational management of all services in the care group at the designated site, linking appropriately with clinical and multi-disciplinary staff in all matters affecting the delivery of core services.

Respond to daily problems and ensure issues are swiftly resolved; implement longer term solutions to issues raised. Work with site management other care groups at the site, to ensure that issues are resolved locally where possible.

Work closely with the Clinical Leads, site management, and local operational management to ensure effective support services are in place for all clinical areas.

Ensure facilities and other resources are available to meet service needs, including analysing and managing space requirements.

Ensure all policies and procedures are adhered to as required by the Trust.

Responsible for achievement of national and local service targets in conjunction with Directors and General Manager; monitor performance against targets, identify areas of concern and take remedial and preventative action as appropriate putting in place plans to improve performance where required.

Respond to any service target breaches in line with Trust standards and put in place remedial plans to ensure such events do not occur again

Ensure sufficient staffing levels and allocation depending on service needs

As a member of the care group management team, contribute to the Annual Business Plan, ensuring staff involvement, in line with Trust objectives.

Manage the analysis of data so that the Management team has access to timely and accurate information on all key performance indicators.

Lead on the development of reporting processes from relevant information systems and integrating them into the performance management function.

In conjunction with the General Manager, analyse service data to monitor referral rates and identify changes or likely changes to this practice that may impact on the Care Groups services.

Provide information across the Trust on performance within Care Group, including reporting performance to the Board.

Promote a positive image of the department both externally and internally

Participate in and contribute to Trust wide initiatives and projects as appropriate.

Build effective networks with other departments, working in collaboration to support efficient patient flow.

Person Specification

Education and Qualifications

Essential

• Educated to degree level or equivalent knowledge, skills and experience
• Relevant Masters, equivalent professional qualification or equivalent experience.

Desirable

• PRINCE 2

Knowledge and Experience

Essential

• Operational experience in managing complex services including design, development, implementation and management of change in a multiple stakeholder environment.
• Understanding of HR processes and experience of staff management.
• Evidence of managing successful project and / or operational performance and improvement; including business case preparation, service initiation / commissioning, contract negotiation and the development and monitoring of output and outcome measures.

Skills and Competencies

Essential

• Excellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills with a track record in consistently delivering performance targets and writing complex business cases, policies and change.
• Clear understanding of management in relation to finance and manpower

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

King's College Hospital NHS Foundation Trust

Address

King's College Hospital

Denmark Hill

London

SE5 9RS

United Kingdom

Employer's website

https://www.kch.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Operational Planning

• To contribute to the development of a stakeholder engagement plan that is aligned to the service delivery objectives and standards required by the Lead Employer.
• Facilitate the provision of workforce information to enable the development of workforce plans.

HR Service Delivery

• To support and lead on a variety of key HR projects to enhance the employee experience and continually improve HR services.
• Support managers with disciplinary, grievance and respect at work investigations, and participate in formal hearings and appeals as required
• Provide an Employment Advisory service on of terms and conditions of service, Trust Policies and procedures and HR best practice
• Support stakeholders in the provision of advice and guidance in line with the relevant policy throughout the Post Graduate Doctor and Dentist Lifecycle.
• Support the specialty schools in improving the health and wellbeing of their Post Graduate Doctors and Dentists in Training by managing sickness absence in line with Trust policy by:-
• Facilitate the provision of timely and appropriate workforce information to stakeholders on attendance
• Maintain accurate and up to date absence monitoring and management information to support stakeholders in optimising attendance
• Providing advice on long term sickness management issues
• Coordinating the sickness review meetings
• Advise on ill health retirement/medical terminations as appropriate
• Provide guidance to stakeholders and staff on the consultation process for the management of change.
• Provide support by assisting with documentation, attending consultation meetings and one to one meetings as required.
• Identify staff requiring redeployment, and liaise with the recruitment team to ensure access to suitable alternative employment
• Maintain accurate HR records and filing systems, and keep up to date the Employee Relations tracker/ case log
• Implement & monitor compliance in relation to data protection, equality and diversity and other HR related legislation.

Policies & Procedures

• Comment on and contribute to the review and development of HR Policies and Procedures
• Ensure compliance with HR Policies and highlighting risks to the Assistant HR Business Partner
• Supporting all stakeholders and Post Graduate Doctors and Dentists in Training with the end-to-end progression of the Attendance Management of Long Term sickness cases.
• Liaising with stakeholders to ensure the implementation and monitoring of management information to ensure any adjustments as implemented such as health and conduct
• Support the Assistant HR Business Partner with the management of complex cases such as health, conduct, Respect and Dignity at Work.
• Provide advice and guidance on the Junior Doctors 2016 Terms and Conditions of Service

Service Improvement & Change Management

• Support designated area of responsibility in modernisation, new ways of working and continuous improvement of the service.
• Contribute to the improvement activity & new ways of working to improve the efficiency and effectiveness of the HR department.
• Seek stakeholder feedback from designated area of responsibility and make recommendations to the HR Business Partner.
• Undertake and participate in projects as required.
• To continually promote equality and diversity and undertake equality impact assessments when required

Communications, Partnership & Staff Involvement

• Develop & maintain effective internal and external communication networks to support the delivery of the HR Strategy.
• Work in partnership with Staff Side representatives and support managers in the implementation and monitoring of partnership working.
• Work closely with other HR Colleagues to ensure a seamless HR Service to divisions optimising opportunities for working collaboratively towards the provision of an integrated HR & OD service
• Work in collaboration with key stakeholders such as Health, Education England Pay & Staff Services, Health, Work and Wellbeing, Workforce Planning, Equality Lead and Learning & Development

Performance Management

• Contribute to the development and achievement of any HR targets or performance indicators
• Ensure the provision of accurate and timely information to designated area of responsibility
• Support stakeholders in the analysis of HR metrics/ statistics, highlighting any trends.
• Support stakeholders in the development of action plans to address any areas which require improvement
• Coach and guide stakeholder on specific employment relations issues emphasising the importance of good record keeping and data protection.
• Line management responsibilities ensuring regular one-two-ones and careers conversations take place.

Teamwork & Development

• Be responsible for own development, including attendance at mandatory training and continually keep up to date with changes to employment legislation and best practice.
• Support HR colleagues in their continuous professional development including the Assistant HR Advisor and Absence Support Team.

PROFESSIONAL RESPONSIBILITIES

• Maintain Professional Registration
• Adhere to relevant Code of Practice of Professional body

ADMINISTRATIVE RESPONSIBILITIES

• Work in partnership with stakeholders to ensure the timely completion of HR documentation such as monthly school reports and absence dashboards
• Work in partnership with internal stakeholders to ensure accurate and timely processing of pay adjustments, incremental point changes, removal/ addition of protection on pay/ hour of work.
• Attend meetings and provide accurate minutes
• Assist stakeholders in the resolution of contractual queries
• Facilitate the monitoring of regular report on contractual matters, i.e. ETWD compliance, Employment Checks, Fixed terms contracts and Secondments, highlighting any areas of concern.

TEACHING & TRAINING RESPONSBILITIES

• Deliver training sessions on HR policies and procedures

Person Specification

Qualifications

Essential

• Educated to degree level and/or equivalent qualification and/or equivalent level of experience
• CIPD Level 5 qualified or willingness to work towards
• Evidence of continuing professional development or equivalent experience

Desirable

• Employment Law Qualification

Knowledge & Experience

Essential

• Operational HR experience gained within a unionised environment
• Sound knowledge of employment law and HR best practice
• Employment relations - staff side partnership working
• Knowledge of NHS terms and conditions of employment
• Understanding of terms and conditions of contracts of employment
• Good understanding of the challenges affecting the NHS

Desirable

• Employee Relations Experience
• Experience of working in a HR role in the NHS or public sector organisation
• Experience of HR across more than one area of expertise e.g., employee relations, recruitment, organisational
• Knowledge of TUPE legislation
• Knowledge of capacity/resource planning; re-organisation/redundancy handling

Skills

Essential

• Excellent communication skills
• Well organised and ability to work under pressure
• Ability to analyse and interpret HR statistics
• Competent user of Information Technology
• Good interpersonal skills and ability to develop good working relationships with people at various levels
• Ability to plan effectively and work to tight deadlines
• Excellent attention to detail
• Achievement focused
• Ability to constructively challenge ways of working
• Successfully supporting and delivering multiple HR projects

Desirable

• Negotiation skills

Other

Essential

• Flexible approach to work
• Ability to travel to attend meetings off site by own car/access to assisted driver
• Customer focussed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Jubilee Court

Waterside

St Helens

WA9 1TT

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Oversee the day-to-day operations of the practice, supporting the Business Manager and ensuring staff meet their responsibilities. Provide leadership, line management, appraisals, recruitment, induction, training, and absence management for reception and administrative staff.
• Act as HR lead, ensuring compliance with policies and procedures, maintaining training and appraisal records, managing DBS checks, annual leave via TeamNet, and supporting staff development.
• Manage the clinical system and IT processes, including user access and security for EMIS Web. Support staff with searches, audits, templates, rotas, and resolve local IT issues.
• Lead governance and operational compliance, including significant events, audits, complaints management, risk management, health and safety, fire safety, COSHH, PAT testing, legionella, and waste management.
• Oversee premises, assets, insurance reports, smart card sponsorship, PPG meetings, and liaise with external stakeholders, deputising for the Business Manager when required.

No canvassing or recruitment agencies.

Person Specification

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills;
• Leadership and / or Management Qualification;

Desirable

• AMSPAR Qualification;

Experience

Essential

• Experience working with the general public;
• Experience working in a healthcare setting;
• Relevant health and safety experience;
• Experience in performance management, including appraisal writing, staff development, and disciplinary procedures;
• Experience in workforce planning.

Desirable

• Experience in leading multidisciplinary teams;
• NHS / Primary Care General Practice experience;
• Experience in producing agendas and minutes for meetings;

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

Chiltern House Medical Centre

45-47 Temple End

HIGH WYCOMBE

HP13 5DN

United Kingdom

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)

Job description

Job responsibilities

You will be required to respond to all queries and requests for assistance from patients and visitors efficiently and courteously.

To ensure that telephones are answered promptly and politely at all times.

To assist patients in using the practice online consultation system.

To receive, assist and direct patients in accessing the most appropriate service or healthcare professional. This may be via the online consultation system, face to face or via telephone.

To prioritise calls/patient requests according to urgency.

To deal with any prescription requests promptly, ensuring at all times that patient details are correct.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths.

Experience

Essential

• Excellent computer skills.
• Excellent communication skills.
• Customer service experience.
• Experience of administration duties.

Desirable

• Previous experience working in General Practice.
• Experience of dealing with patients.
• Experience of working with a clinical system such as EMIS or SystemOne.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Radford Medical Practice

Address

Radford Health Centre

Ilkeston Road

Nottingham

NG7 3GW

United Kingdom

Employer's website

https://www.radfordmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Should we receive a high volume of applications the advert may be closed earlier than stated.

Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.

We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.

Person Specification

Application Completion

Essential

• ALL sections of application form FULLY completed

Education/ Qualifications

Essential

• Good standard of general education to GCSE level or equivalent, including Maths and English Language.
• Good keyboard skills
• NVQ Level 2 in administration

Desirable

• Previous Administration experience
• Vocational Level 3 in administration

Knowledge, Training & Experience

Essential

• Experience of providing a service to patients or customers
• Experience of using electronic systems
• Experience of Microsoft Office products

Desirable

• Understanding of the clinical administration pathway
• Knowledge of working within the General Data Protection Regulations 2018

Communication and Interpersonal Skills

Essential

• Team working
• Good organisational skills
• Ability to prioritise own workload
• Knowledge of, and adherence to, General Data Protection Regulations 2018
• Good keyboard skills
• Ability to communicate effectively using a variety of media
• Proactive and able to work on own initiative

Desirable

• Knowledge of Trust Access Policy
• Knowledge of Referral to Treatment rules and guidelines
• Knowledge of, and adherence to, General Data Protection Regulations 2018

Special Attributes and other

Essential

• Professionalism
• Caring
• Honest
• Accountable
• Responsible Attitude

Other Requirements

Essential

• Interested in personal development.
• Flexible approach to hours and conditions

Desirable

• Wiliness to travel to other trust sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hull University Teaching Hospitals NHS Trust

Address

Castle Hill Hospital or Hull Royal Infirmary

Castle Road or Anlaby Road

Cottingham or Hull

HU16 5JQ

United Kingdom

Employer's website

https://www.hey.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

1. To establish and maintain effective individual health and social care by:

Holistic assessment of client problem/needs.

Planning, implementation and evaluation of interventions.

Clear, accurate and concise documentation of client care

2. To participate in the initial assessment of clients to determine appropriateness for the Crisis Resolution Home Treatment Service and to liaise with referring agencies to identify alternative agencies as appropriate to meet the clients needs.

3. To participate in Team and Clinical Meetings, initiating and discussing new methods/models of care and in the introduction of research or trials within the area.

4. To be aware of ones own values, beliefs and attitudes when assessing clients to ensure that a non-judgmental and objective overview of the clients needs are met at all times.

5. Need to establish a therapeutic relationship with individual clients and their families.

6. Ensure effective and confidential communication between health and social care agencies on significant data governing client care and treatment by:

Participating in informal or formal case conferences and discussions.

Maintaining a secure system of record keeping and information exchange.

Establishing regular written reviews in progress.

7. To be fully aware of the importance of effective risk management, the undertaking of clinical risk assessment and the on-going monitoring of the clients mental state to evaluate risk either to themselves or towards others.

8. To ensure those clients in the community with behavioural problems e.g. violent or potentially violent clients are identified in caseload and that caution and care is taken when visiting such clients, if necessary organising joint visits.

9. To develop close links with relatives/carers and ensure that effective communication takes place especially when clients are admitted to hospital or preparing to be discharged and that all appropriate agencies are informed so that follow-up care can take place.

10. To advise Line Manager and Professional Social Work Supervisor and/or Nurse Advisor on all breaches of Nursing/Social Work/Occupational Therapy professional conduct as required by the NMCs/HCPC Code of Professional Conduct.

11. To liaise with Line Manager to ensure that all Essex Partnership NHS Foundation Trust Policies and Procedures are communicated, implemented and developed within the area.

12. To work flexibly across the whole spectrum of Crisis Resolution Home Treatment Service within Essex Partnership NHS Foundation Trust.

13. To take on clinical work commensurate with experience/skills, in liaison with their supervisor and other senior staff within the team.

14. To be responsible for working with your colleagues in seeking to improve the quality of services provided to our clients/patients. This will include providing cover arrangements for Home Treatment and Crisis Services at needs of the service within Essex Partnership NHS Foundation Trust.

15. To participate in the on call arrangements for the Crisis Resolution Home Treatment Service.

Person Specification

Education / Qualifications

Essential

• Professional Qualification (OT, Social Work, RMN)

Desirable

• Additional Professional Qualification / Experience - Dementia related

Knowledge

Essential

• oEvidence of personal development e.g. in objective setting, time management, skills etc.

Skills and Experience

Essential

• Ability to communicate effectively.

Personal Qualities

Essential

• Evidence of Personal Development

Additional Requirements

Essential

• Ability to use own judgement confidently and decisively

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Essex Partnership University NHS Foundation Trust

Address

Basildon Mental Health Unit

Nethermayne

Basildon

SS16 5NL

United Kingdom

Employer's website

https://eput.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For detailed description of core clinical duties and core non-clinical duties, please see the job description.

Person Specification

Education/Qualifications

Essential

• Registration (Mental Health Nurse, Occupational Therapist or Social Worker)

Desirable

• Post graduate qualification or commitment to work towards this

Knowledge

Essential

• Proven experience of working in a health, social care or community setting as part of a multi-disciplinary team

Desirable

• Able to deliver from a range of possible key therapeutic interventions CBT, psychosocial interventions, family interventions, DBT approaches