Job description

Job responsibilities

Prevention and Awareness

• Deliver gambling harm awareness sessions to professionals.
• Support the development of Gambling Harm Champions across primary care and community settings.
• Promote understanding of gambling harms through presentations, workshops and community engagement activities.
• Support the development and distribution of awareness materials, information resources and campaign content.
• Participate in local events and awareness campaigns.

Early Identification and Intervention

• Embed gambling harm screening within existing wellbeing conversations and assessments.
• Deliver brief interventions for individuals identified as being at risk of gambling-related harm.
• Promote Making Every Contact Count (MECC) approaches and support professionals to have confident conversations regarding gambling harms.
• Develop and maintain referral pathways into appropriate support services.
• Encourage self-referrals through increased visibility and accessibility of support.

One-to-One Support

• Undertake holistic assessments with individuals affected by gambling harm.
• Provide information on practical and emotional support relating to:

o Financial wellbeing

o Debt management

o Housing issues

o Employment and training

o Mental health and wellbeing

o Social isolation

o Community engagement

• Offer social prescribing support to family members, carers and partners affected by gambling-related harm.
• Facilitate access to specialist gambling treatment and recovery services where required.

Partnership Working

• Develop effective working relationships with statutory, voluntary and community sector partners.
• Represent Viaduct Care at local meetings, forums and networking events.
• Work collaboratively with Primary Care Networks and neighbourhood teams to improve identification and support pathways.
• Maintain up-to-date knowledge of local services and support opportunities.
• Promote partnership working to improve outcomes for individuals experiencing gambling harm.

Monitoring and Evaluation

• Maintain accurate and timely records using organisational systems.

Collect and record:

o Referral information

o Demographic data

o Activity information

o Outcome measures

o Case studies

o Feedback

• Complete ONS4 Wellbeing Measures and goal-based outcomes at assessment and discharge.
• Support the production of reports for commissioners and stakeholders.
• Contribute to service evaluation and continuous improvement.

This list of duties is not intended to be exhaustive, but indicates the main areas of work and may be subject to change after consultation with the post-holder to meet the changing needs of the service.

Please see the full job description document (including standard operational clauses), available to download, on the right hand side of this page.

Person Specification

Experience

Essential

• Experience of supporting people with low level/common mental health needs in the community.
• Experience supporting vulnerable adults.
• Evidence of ability to work both autonomously and to seek support and guidance when appropriate.
• Experience signposting and referring into support services.
• Evidence of working within a team.
• Experience of working without direct supervision.
• Experience of managing a caseload of participants and keeping up to date records using a database.

Desirable

• Experience within gambling harm, addictions or recovery services.
• Experience of social prescribing.
• Experience of working with the VCSE sector (in a paid or unpaid capacity), including with volunteers and small community groups.
• Experience of working with individuals with long term conditions.
• Evidence of working within a multidisciplinary team.
• Experience of using community based activities and resources to support individuals.

Knowledge and Skills

Essential

• Ability to build rapport and trust with diverse communities.
• Knowledge of the voluntary/social care sector in Stockport.
• Understanding of health inequalities and barriers to accessing support.
• Ability to sensitively empower and engage with people who have poor wellbeing and other health related needs.
• Ability to work with people from a range of agencies and organisations to develop effective working relationships.
• Ability to effectively manage a variable workload.
• Ability to work flexibly in an innovative and developing role.
• Excellent communication and engagement skills.
• Strong organisational and time management skills.
• Ability to use Microsoft Office and electronic record systems.

Desirable

• Experience of using community-based activities and resources to support individuals.

Qualifications

Essential

• English and Maths GCSE or equivalent.
• NVQ Level III (Health and Social Care) or equivalent.
• Willingness to undertake relevant training and professional development.

Desirable

• Training in Motivational Interviewing or Coaching or equivalent experience.

Additional Attributes

Essential

• Willingness to work in settings across Stockport.
• Commitment to working towards Viaduct Care CICs values and ethos as an organisation.

Desirable

• An understanding of the importance of user/carer involvement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Viaduct Care

Address

21-23

Merseyway

Stockport

Cheshire

SK1 1PN

United Kingdom

Employer's website

https://www.viaductcare.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Roles & Responsibilities:

• To provide support to people with low level mental health and well-being needs (e.g. debt, poor housing, social isolation) and long-term conditions who need support to manage their health and wellbeing.
• To strengthen psychosocial, life and coping skills of individuals to develop resilience.
• To help patients access increased social support as a buffer against adverse life events.
• To increase access to resources and services which promote mental wellbeing.
• To receive referrals for the project from local health and social services professionals, as well as self-referrals.
• To provide support to patients who will benefit from proactive health management and self- care including being the single point of contact for the person or carer to simplify access and coordination of services
• To use a strength-based approach to identify key issues that impact on the persons wellbeing and supporting patients to understand and manage their own conditions and maintain an independent lifestyle.
• To support the development of a personalised plan, liaising with the practice team, patient/carer and other neighbourhood teams.
• To play an active role in practice/neighbourhood team meetings by gathering information and being prepared to update the team on patient progress towards goals etc.
• To support patients to access community facilities, groups and community activities/resources at a locality level and understand neighbourhood facilities.
• To work with PCNs to support the delivery of community based public health initiatives such as physical activity, healthy eating and social connectedness.
• To participate in relevant service audits and to follow up referrals and instructions as proposed by primary care staff. Responsible for capturing and collating data that demonstrates a positive impact on the peoples outcomes.
• To attend supervision, case management and steering group meetings as required.
• To maintain professional and personal development.
• This post requires flexible working and scheduled working patterns to ensure service provision.
• To provide line management and case management supervision to a Social Prescribing Link Worker.
• To take a lead role within your PCN for the pro-active and community work and report monthly to the Community Development Manager
• To triage complex new referrals for the service.

This list of duties is not intended to be exhaustive, but indicates the main areas of work and may be subject to change after consultation with the post-holder to meet the changing needs of the service.

Person Specification

Qualifications

Essential

• English and Maths GCSE or equivalent.
• NVQ Level 3 Health and Social Care or relevant professional or vocational qualification at Level 3 or above, or equivalent knowledge and experience.

Desirable

• Formal training in working with long term conditions.

Experience

Essential

• Minimum of 2 years experience of working with patients to achieve behaviour change or equivalent.
• Experience of supervising staff.
• Experience of working within a team.
• Experience of supporting people with low level/common mental health needs in the community.
• Knowledge of the voluntary/social care sector in Stockport.
• Experience of managing a caseload of participants and keeping up to date records using a database.
• Experience of working without direct supervision.
• Experience of using community based activities and resources to support individuals.

Desirable

• Experience of working with the BAME community.
• Experience of working with individuals with long term conditions.
• Evidence of working within a multidisciplinary team.

Skills and Abilities

Essential

• Good IT skills.
• Good communication and interpersonal skills, including an ability to build rapport and establish good one to one relationships.
• Ability to deal with challenging behaviour and difficult conversations.
• Ability to sensitively empower and engage with people who have poor wellbeing and other health related needs.
• Ability to work with people from a range of agencies and organisations to develop effective working relationships.
• Evidence of ability to work both autonomously and to seek support and guidance when appropriate.
• Ability to effectively manage a variable workload.
• Ability to work flexibly in an innovative and developing role.

Additional Attributes

Essential

• Willingness to work in settings across Stockport.
• Commitment to working towards Viaduct Care CICs values and ethos as an organisation.

Desirable

• An understanding of the important of user/carer involvement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Viaduct Care

Address

21-23

Merseyway

Stockport

Cheshire

SK1 1PN

United Kingdom

Employer's website

https://www.viaductcare.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Healthcare Assistant

Job summary:

Working under the direct supervision of the senior practice nurse and strictly in accordance with specific practice guidelines and protocols, the healthcare assistant will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care.

Duties and responsibilities:

• Phlebotomy

• NHS Health Checks & New Patient Health Checks

• Blood Pressure checks

Adhere to hypertension monitoring policy

• Urinalysis

• Health and Well-being

Height, Weight, BMI measurements

Weight Management & Advice

Assess, plan, develop, implement and evaluate programmes to promote health and well-being, and prevent adverse effects on health and well-being

Offer holistic service to patients and their families with an emphasis on prevention and self-care

Refer to Wellbeing Coordinator

• Diabetic foot checks

• Chronic Disease management

Undertake appropriate investigation, clinical observations and interventions following agreed guidelines for patients with chronic diseases CHD, Diabetes and Hypertension.

• Minor Surgery

Assist GP in providing minor-surgery sessions, coil fits and implanon fittings, etc

• Wound Management

Meet the needs of patients presenting for wound care and use dressing formulary

• Vaccinations

Flu, pneumococcal vaccinations, following PSD

And to include

Assist with the processing and management of laboratory samples requested by GPs/nurses

Vaccine/cold chain storage, monitoring and recording

Surgical equipment and vaccine re-stocking and stock rotation

Clearing and re-stocking consulting rooms

Preparing and maintaining environments and equipment before, during and after patient care interventions, including assisting GPs during the performance of minor operations

Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual

To promote health and well-being and motivate patients to make healthy choices.

Assisting with the collection and collation of data on needs related to health and well-being

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety & Infection Control

The post-holder will implement and lead on a full range of promotion and manage their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff
• Responsible for hand hygiene across the practice
• Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
• Safe management of sharps procedures including training, use, storage and disposal
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognized.
• Keeping own work areas and general patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
• Undertaking periodic infection control training, including ANTT
• Routine management of own areas, and maintenance of work space standards
• Waste management including collection, handling, segregation, container management, storage and collection
• Spillage control procedures, management and training
• Decontamination control procedures, management and training, and equipment maintenance
• Maintenance of sterile environments

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

Essential

• Essential
• GCSE grade A to C in English and Maths
• Qualified in Phlebotomy
• Experience of NHS IT systems

Desirable

• Qualified to administer Influenza and Pneumococcal Vaccines
• Qualified to NVQ level 3 in Health and Social Care
• Previous experience of working as a HCA in a GP surgery
• Have knowledge of and work under Care Certificate standards

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

High Lane Medical Centre

Address

The Village Green, Buxton Road

High Lane

Stockport

Cheshire

SK6 8DR

United Kingdom

Employer's website

https://www.hlmc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

To work as a First Contact Practitioner MSK Physiotherapist to assess and manage patients presenting with musculoskeletal presentations to the Viaduct Care service.

To assess, treat and manage patients with musculoskeletal presentations.

To work with the Musculoskeletal Specialist Physiotherapist to service developments in line with national/local criteria and initiatives to meet the needs of the local population.

Key Accountabilities and Responsibilities

Clinical

Provide assessment, diagnosis and management of patients with musculoskeletal conditions requiring senior physiotherapy expertise and knowledge. This may involve patients with psychosocial issues requiring a high level of concentration and sensitivity.

To deliver physiotherapy clinics in Primary Care in order to manage referred patients with musculoskeletal conditions.

Initiate a physiotherapy treatment programme (including provision of injection therapy where appropriate) which may include signposting to relevant services and undertake evaluation of clinical outcomes to treatment.

Maintain accurate and up-to-date patient records in line with Viaduct Care policy.

To provide effective onward referral into the wider Stockport Physiotherapy musculoskeletal service where applicable.

To refer to other specialities when required. This will involve analysis of a number of factors to determine the appropriate speciality.

To contribute to the process of development, implementation and maintenance of clinical standards within the area of speciality.

To maintain professional knowledge by keeping up-to-date with developments in line with clinical governance requirements especially in the field of musculoskeletal conditions.

To provide expert advice to colleagues within physiotherapy and the musculoskeletal field and other professionals as required.

To maintain close links with Musculoskeletal Specialist Physiotherapists, GPs within the PCNs the PCN team and other Stockport health care professionals.

To engage in personal clinical / professional development.

To contribute to the development and implementation of uni-professional and multi-professional guidelines within the area of speciality.

Organisational

To contribute to developing and reviewing pathways of care for musculoskeletal services in conjunction with the Musculoskeletal Specialist Physiotherapist, GP PCN Lead, Secondary Care Consultants, other Physiotherapy colleagues and Health Care Professionals in line with the Organisational, Regional and National objectives.

To contribute to the development and implementation and review of policies and procedures for the Viaduct Care service.

To keep up-to-date and accurate statistical records.

Provide data, information and reports as required by GP PCN Lead.

Clinical and Practice Governance

To actively participate in clinical governance in the field of musculoskeletal physiotherapy.

Observe and maintain strict confidentiality with regards to any patient / family / staff / records and information in line with the requirements of the Data Protection Act.

Any data that is taken / shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to Viaduct Care Information Governance and Information Security policies.

The post holder must adhere to Viaduct Care risk assessment and risk management processes.

The post holder must adhere to infection control policies and procedures.

It is a condition of your employment that you are currently registered with the Health and Care Professions Council (HCPC) and it is your responsibility to maintain your professional registration.

Undertake mandatory training and any other training relevant to the role as required by Viaduct Care.

Provide patients and their families / carers with information on standards they should expect from the team.

Participate in clinical supervision on a regular basis.

Communication

To utilise excellent communication skills to provide complex and sensitive information where there are significant barriers to acceptance.

Contribute to Viaduct Cares internal communication strategies ensuring effective two-way communication and engagement within the organisation.

Contribute to Viaduct Cares external communication strategies to raise awareness and promote the reputation of its services.

Training and Development

To take part in the training of other staff within the Viaduct Care service relevant to the role, including lecturing, teaching, training and supporting other members of the multidisciplinary team e.g. Practice Managers, GPs.

To participate in accredited / validated courses to demonstrate continuing professional development.

Be responsible for maintaining own competency by attending in-service training, peer review, individual training and courses.

Undertake any other training, which may be relevant to the job role and gain necessary skills to further develop the service.

To attend national special interest groups and international conferences as appropriate.

Patient and Public Engagement

To ensure that responsibilities to engage and consult with patients and the public are met in line with statutory requirements.

Audit and Research

To undertake audit to monitor standards of the Viaduct Care service as required.

To participate in multidisciplinary audit in the field of musculoskeletal physiotherapy as appropriate.

To promote research and critical evaluation of all clinical practices related to musculoskeletal physiotherapy and ensure that service provision is evidence based.

Human Resources

Participate in the recruitment and retention of staff and assist in the induction of new staff incorporating the necessary statutory and Viaduct Care policies and procedures.

Deal with complaints in association with the GP PCN Lead in a positive and sensitive way in accordance with organisational policy.

Maintain own professional development and requirement to take part in appraisal process.

Confidentiality and Compliance with the Data Protection Act 1984

The post holder must maintain confidentiality regarding information about patients, staff and other Viaduct Care business in accordance with the Data Protection Act 1984.

All employees of Viaduct Care must not, without prior permission, disclose any information regarding patients or staff. In circumstances where it is known that a member of staff has communicated information to an unauthorised person, those staff will be liable to dismissal. Moreover, the Data Protection Act 1984 also renders an individual liable to prosecution in the event of unauthorised disclosure of information.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Health and Safety

All employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act 1974 to ensure that the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors and employees.

Review and ensure systems are in place for the proactive management of risk registers.

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures.

Infection Control

All employees of Viaduct Care are required to contribute to the management of infection control and be proactive in awareness raising and prevention.

Ensure that all guidelines, protocols and procedures undertaken within the service are in line with evidence based practice for infection control.

Safeguarding

All employees of Viaduct Care have a responsibility to protect and safeguard vulnerable people (children and adults). They must be aware of child and adult safeguarding procedures and must speak to the Viaduct Care Chair in the first instance for further advice.

All employees are required to attend safeguarding awareness training and to undertake additional training appropriate to their role.

Person Specification

Other

Essential

• Take an active part in training for personal and professional development.
• Willing to participate in training of others

Qualifications

Essential

• Chartered Society of Physiotherapy Recognised Degree/Diploma in Physiotherapy
• Health and Care Professions Council (HCPC) registered
• Member of the Chartered Society of Physiotherapy

Desirable

• Evidence of post-registration education, specifically in musculo-skeletal field, at Masters level or equivalent: e.g. full MACP member, Credentialed McKenzie
• Therapist, Orthopaedic Medicine qualification, injection therapy qualification

Knowledge

Essential

• Awareness of current initiatives within the Local and National health economy.
• Clear evidence of Continuing Professional Development at Highly Specialist level

Desirable

• Knowledge and understanding of working in a Primary Care setting
• Key issues and pace of change facing the NHS nationally and locally

Experience

Essential

• Previous musculo-skeletal postgraduate experience and further of which would be at Senior grade or higher.
• Proven advanced post-graduate skills in the assessment and treatment of musculo-skeletal conditions.
• Ability to demonstrate Leadership skills

Desirable

• Proven experience of managing a team

Skills & Aptitudes

Essential

• Ability to communicate effectively
• Ability to lead and work as part of a team
• High level of organisational and time management skills
• Ability to organise own workload
• Self-motivated
• Be able to travel independently of public transport
• Computer literate
• ECDL

Personal Qualities & Attributes

Essential

• Patient focused
• Organised
• Flexible
• Reliable
• Friendly and approachable
• Aware of the range of emotions in self and others
• Demonstrates empathy for the concerns of others
• Listens to and understands directly and indirectly expressed feelings
• Manages strong emotions and responds constructively to the source of problems

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Viaduct Care

Address

Merseyway Innovation Centre

21-23 Merseyway

Stockport

Greater Manchester

SK4 1LW

United Kingdom

Employer's website

https://www.viaductcare.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

To work as a First Contact Practitioner MSK Physiotherapist to assess and manage patients presenting with musculoskeletal presentations to the Viaduct Care service.

To assess, treat and manage patients with musculoskeletal presentations.

To work with the Musculoskeletal Specialist Physiotherapist to service developments in line with national/local criteria and initiatives to meet the needs of the local population.

Key Accountabilities and Responsibilities

Clinical

Provide assessment, diagnosis and management of patients with musculoskeletal conditions requiring senior physiotherapy expertise and knowledge. This may involve patients with psychosocial issues requiring a high level of concentration and sensitivity.

To deliver physiotherapy clinics in Primary Care in order to manage referred patients with musculoskeletal conditions.

Initiate a physiotherapy treatment programme (including provision of injection therapy where appropriate) which may include signposting to relevant services and undertake evaluation of clinical outcomes to treatment.

Maintain accurate and up-to-date patient records in line with Viaduct Care policy.

To provide effective onward referral into the wider Stockport Physiotherapy musculoskeletal service where applicable.

To refer to other specialities when required. This will involve analysis of a number of factors to determine the appropriate speciality.

To contribute to the process of development, implementation and maintenance of clinical standards within the area of speciality.

To maintain professional knowledge by keeping up-to-date with developments in line with clinical governance requirements especially in the field of musculoskeletal conditions.

To provide expert advice to colleagues within physiotherapy and the musculoskeletal field and other professionals as required.

To maintain close links with Musculoskeletal Specialist Physiotherapists, GPs within the PCNs the PCN team and other Stockport health care professionals.

To engage in personal clinical / professional development.

To contribute to the development and implementation of uni-professional and multi-professional guidelines within the area of speciality.

Organisational

To contribute to developing and reviewing pathways of care for musculoskeletal services in conjunction with the Musculoskeletal Specialist Physiotherapist, GP PCN Lead, Secondary Care Consultants, other Physiotherapy colleagues and Health Care Professionals in line with the Organisational, Regional and National objectives.

To contribute to the development and implementation and review of policies and procedures for the Viaduct Care service.

To keep up-to-date and accurate statistical records.

Provide data, information and reports as required by GP PCN Lead.

Clinical and Practice Governance

To actively participate in clinical governance in the field of musculoskeletal physiotherapy.

Observe and maintain strict confidentiality with regards to any patient / family / staff / records and information in line with the requirements of the Data Protection Act.

Any data that is taken / shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to Viaduct Care Information Governance and Information Security policies.

The post holder must adhere to Viaduct Care risk assessment and risk management processes.

The post holder must adhere to infection control policies and procedures.

It is a condition of your employment that you are currently registered with the Health and Care Professions Council (HCPC) and it is your responsibility to maintain your professional registration.

Undertake mandatory training and any other training relevant to the role as required by Viaduct Care.

Provide patients and their families / carers with information on standards they should expect from the team.

Participate in clinical supervision on a regular basis.

Communication

To utilise excellent communication skills to provide complex and sensitive information where there are significant barriers to acceptance.

Contribute to Viaduct Cares internal communication strategies ensuring effective two-way communication and engagement within the organisation.

Contribute to Viaduct Cares external communication strategies to raise awareness and promote the reputation of its services.

Training and Development

To take part in the training of other staff within the Viaduct Care service relevant to the role, including lecturing, teaching, training and supporting other members of the multidisciplinary team e.g. Practice Managers, GPs.

To participate in accredited / validated courses to demonstrate continuing professional development.

Be responsible for maintaining own competency by attending in-service training, peer review, individual training and courses.

Undertake any other training, which may be relevant to the job role and gain necessary skills to further develop the service.

To attend national special interest groups and international conferences as appropriate.

Patient and Public Engagement

To ensure that responsibilities to engage and consult with patients and the public are met in line with statutory requirements.

Audit and Research

To undertake audit to monitor standards of the Viaduct Care service as required.

To participate in multidisciplinary audit in the field of musculoskeletal physiotherapy as appropriate.

To promote research and critical evaluation of all clinical practices related to musculoskeletal physiotherapy and ensure that service provision is evidence based.

Human Resources

Participate in the recruitment and retention of staff and assist in the induction of new staff incorporating the necessary statutory and Viaduct Care policies and procedures.

Deal with complaints in association with the GP PCN Lead in a positive and sensitive way in accordance with organisational policy.

Maintain own professional development and requirement to take part in appraisal process.

Confidentiality and Compliance with the Data Protection Act 1984

The post holder must maintain confidentiality regarding information about patients, staff and other Viaduct Care business in accordance with the Data Protection Act 1984.

All employees of Viaduct Care must not, without prior permission, disclose any information regarding patients or staff. In circumstances where it is known that a member of staff has communicated information to an unauthorised person, those staff will be liable to dismissal. Moreover, the Data Protection Act 1984 also renders an individual liable to prosecution in the event of unauthorised disclosure of information.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Health and Safety

All employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act 1974 to ensure that the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors and employees.

Review and ensure systems are in place for the proactive management of risk registers.

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures.

Infection Control

All employees of Viaduct Care are required to contribute to the management of infection control and be proactive in awareness raising and prevention.

Ensure that all guidelines, protocols and procedures undertaken within the service are in line with evidence based practice for infection control.

Safeguarding

All employees of Viaduct Care have a responsibility to protect and safeguard vulnerable people (children and adults). They must be aware of child and adult safeguarding procedures and must speak to the Viaduct Care Chair in the first instance for further advice.

All employees are required to attend safeguarding awareness training and to undertake additional training appropriate to their role

Person Specification

Other

Essential

• Take an active part in training for personal and professional development.
• Willing to participate in training of others

Knowledge

Essential

• Awareness of current initiatives within the Local and National health economy.
• Clear evidence of Continuing Professional Development at Highly Specialist level

Desirable

• Knowledge and understanding of working in a Primary Care setting
• Key issues and pace of change facing the NHS nationally and locally

Experience

Essential

• Previous musculo-skeletal postgraduate experience and further of which would be at Senior grade or higher.
• Proven advanced post-graduate skills in the assessment and treatment of musculo-skeletal conditions.
• Ability to demonstrate Leadership skills

Desirable

• Proven experience of managing a team

Skills & Aptitudes

Essential

• Ability to communicate effectively
• Ability to lead and work as part of a team
• High level of organisational and time management skills
• Ability to organise own workload
• Self-motivated
• Be able to travel independently of public transport
• Computer literate
• ECDL

Personal Qualities & Attributes

Essential

• Patient focused
• Organised
• Flexible
• Reliable
• Friendly and approachable
• Aware of the range of emotions in self and others
• Demonstrates empathy for the concerns of others
• Listens to and understands directly and indirectly expressed feelings
• Manages strong emotions and responds constructively to the source of problems

Qualifications

Essential

• Chartered Society of Physiotherapy Recognised Degree/Diploma in Physiotherapy
• Health and Care Professions Council (HCPC) registered
• Member of the Chartered Society of Physiotherapy

Desirable

• Evidence of post-registration education, specifically in musculo-skeletal field, at Masters level or equivalent: e.g. full MACP member, Credentialed McKenzie
• Therapist, Orthopaedic Medicine qualification, injection therapy qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Viaduct Care

Address

Merseyway Innovation Centre

21-23 Merseyway

Stockport

Greater Manchester

SK1 1PN

United Kingdom

Employer's website

https://www.viaductcare.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description

Part time Admin clerk/Receptionist

• Book appointments for patients with Doctor and Nurse and other members of the health care team as requested.
• Monitor flow of patients into consulting and treatment rooms.
• Register immediately necessary patients, temporary residents and patients from abroad who need to be seen same day onto surgery database. Ensure sufficient information is recorded and patients receive a practice leaflet detailing our services.
• Import registration request documents into the docman system from Email, for the workflow clerk to complete.
• Advise patients of the practices policies and procedures as requested with particular regard to emergency prescriptions and urgent appointments.
• Advise patients of relevant charges for private services, accept payment and record details.
• Action prescriptions requests and amend any alteration to medication necessary as advised by Doctor.
• Enter requests for home visits on screen, including relevant information.
• Advise patients of contact numbers when requesting ambulance transportation.
• Respond to all queries and requests for assistance from patients and other visitors to the practice, answering telephone and taking messages as appropriate.
• Retrieve and refile records as required.
• Follow practice procedures for start and end of day opening and closing, including securing the premises correctly.
• Provide cover for Saturday mornings/late evening surgery on a rota at least 1 weekend annually is expected.
• Provide cover, for absence during holidays and sickness, occasionally at short notice.
• Attend meetings/ update huddles as required.
• Any other delegated duties considered appropriate to the position and any other procedures developed when in post.
• Adhere to data protection principles and the practices confidentiality policy at all times. Also, to be aware of the policies regarding smart cards and data security.
• Adhere to Health and Safety at work Act.
• Complete all mandatory training within the specified timeframe

Administration

To adhere to the practice repeat prescribing policy for all prescription requests.

Provide clerical/admin support to the practice nurse and other practice team members as required.

Advise GPs/nurses and patients as to referral pathways as appropriate.

Support any locums with logging on to EMIS and other practice systems, how to use the intercom and provision of the locum handbook.

Ensure we have adequate supplies of letterheads practice leaflets, appointment cards paper and envelopes as appropriate.

Assist the team with meeting practice targets. Patient alerts must be acted upon when booking appointments with the nurse.

Ensure all EMIS tasks Docman tasks and Accurix messages are actioned and completed daily as appropriate.

To check EMIS Mail inbox daily for any organisational changes issues.

Ensure all communications received to the practice by whichever means are responded to same day and completed if appropriate, sending any clinical correspondence or patient information to the workflow team.

Ensure your own nhs.net email account is checked daily and to action any requests.

To access e-LFH to complete mandatory training and to request protected time if unable to do so. To ensure you keep up to date with all new IT skills as required.

To attend all F2F mandatory training when required; BLS, Oliver McGowan and others as instructed by the training supervisor.

Respond to all requests for Access to Medical Records and reports, ensuring all legal requirements are adhered to. Ensure patients have paid up front for any forms or TWIMC letters.

To assist with filing all NEW patient medical records received weekly, and to locate the records for deceased and deducted patients to send to PCSE.

To contact GMSS IT department with any issues without delay, and as requested by any team member.

Person Specification

Experience

Essential

• Computer/Keyboard skills
• Good communication skills
• Good organisation skills
• Confident and efficient handling of general public

Desirable

• Medical terminology
• Experience of practice systems, EMIS, DOCMAN, ACCURIX.
• Proficient with MS applications

Qualifications

Essential

• Educated to GCSE or equivalent

Desirable

• GCSE English.
• IT professional certifications

Motivation and Attitude

Essential

• Able to work on own initiative
• Able to prioritise workload
• Able to work under pressure
• Able to work as part of a team
• Reliable and dependable
• Professional at all times
• Flexible to accommodate surgery hours

Desirable

• Residing locally, within 5 miles of surgery.
• Aware of GDPR and Data protection

Employer details

Employer name

High Lane Medical Centre

Address

The Village Green, Buxton Road

High Lane

Stockport

Cheshire

SK6 8DR

United Kingdom

Employer's website

https://www.hlmc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Main Roles & Responsibilities:
• Take referrals from the PCNs Core Network Practices and from a wide range of agencies, including pharmacies, health and care multi-disciplinary teams (MDTs), the emergency services, legal and welfare advice services, VCSE organisations, and through self-referrals (list not exhaustive).
• Provide personalised support to individuals, their families and carers to access community-based activities and support that can help them to take control of their health and wellbeing through co-producing a simple personalised care and support plan and introducing people to appropriate activities, groups and services as described above
• To help patients access increased social support as a buffer against adverse life events.
• To increase access to resources and services which promote mental wellbeing.
• To use a strength based approach to identify key issues that impact on the persons wellbeing and supporting patients to understand and manage their own conditions and maintain an independent lifestyle.
• To play an active role in practice/neighbourhood team meetings by gathering information and being prepared to update the team on patient progress towards goals etc.
• To support patients access community facilities, groups and community activities/resources at a locality level and understand neighbourhood facilities.
• Work with appropriate supervision to manage and prioritise your own caseload, in accordance with needs, priorities and support required by individuals. Refer people back to other health professionals/agencies, as appropriate or necessary.
• Build ongoing relationships with local infrastructure organisations, community activities and support services to increase knowledge of the community support offer, and work collaboratively to develop effective partnership working to support the community offer to be sustainable, identifying gaps in provision, nurturing community assets and sharing intelligence on gaps or problems with commissioners and local authorities
• Increase the strength and capacity of the community, enabling local VCSE organisations and community groups to both receive social prescribing referrals and to make referrals to social prescribing link workers.
• Educate non-clinical and clinical staff within PCN MDTs on the community support offer, how and when patients can access it, and the value of non-medical community-based interventions. This may include verbal or written advice and guidance.
• Promote social prescribing as an approach across the PCN and wider agencies, including its role in supported self-management, in addressing health inequalities and the wider determinants of health, reducing pressure on statutory services, improving access to healthcare and improving health outcomes, and in taking a holistic approach to care.
• To participate in relevant service audits and to follow up referrals and instructions as proposed by primary care staff. Responsible for capturing and collating data that demonstrates a positive impact on the peoples outcomes.
• To attend supervision, case management and steering group meetings as required.
• To maintain professional and personal development.
• This post requires flexible working and scheduled working patterns to ensure service provision.

This list of duties is not intended to be exhaustive, but indicates the main areas of work and may be subject to change after consultation with the post-holder to meet the changing needs of the service.

Please see the full description (including standard organisational clauses) downloadable document to the right of this page.

Person Specification

Qualifications

Essential

• English and Maths GCSE or equivalent.
• NVQ Level III (Health and Social Care) or relevant professional or vocational qualification at Level 3 or above, or equivalent knowledge and experience.

Desirable

• Training in Motivational Interviewing or Coaching or equivalent experience.
• Formal training in working with long term conditions.

Experience

Essential

• Experience of supporting people with low level/common mental health needs in the community.
• Ability to sensitively empower and engage with people who have poor wellbeing and other health related needs.
• Knowledge of the voluntary/social care sector in Stockport.
• Evidence of ability to work both autonomously and to seek support and guidance when appropriate.
• Evidence of working within a team.
• Experience of working without direct supervision.
• Experience of managing a caseload of participants and keeping up to date records using a database.

Desirable

• Experience of working with the VCSE sector (in a paid or unpaid capacity), including with volunteers and small community groups.
• Experience of working with individuals with long term conditions.
• Evidence of working within a multidisciplinary team.
• Experience of using community based activities and resources to support individuals.

Skills and Abilities

Essential

• Knowledge of the voluntary/social care sector in Stockport.
• Ability to sensitively empower and engage with people who have poor wellbeing and other health related needs.
• Ability to deal with challenging behaviour and difficult conversations.
• Ability to work with people from a range of agencies and organisations to develop effective working relationships.
• Ability to effectively manage a variable workload.
• Ability to provide a culturally sensitive service by supporting people from all backgrounds and communities and respecting lifestyles and diversity.
• Ability to work flexibly in an innovative and developing role.

Desirable

• Ability to speak a second language i.e) Urdu or Punjabi

Additional Attributes

Essential

• Good IT skills.
• Good communication and interpersonal skills, including an ability to build rapport and establish good one to one relationships.
• Willingness to work in settings across Stockport.
• Commitment to working towards Viaduct Care CICs values and ethos as an organisation.
• Ability to work flexibly in an innovative and developing role.

Desirable

• An understanding of the importance of user/carer involvement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Viaduct Care

Address

21-23

Merseyway

Stockport

Cheshire

SK1 1PN

United Kingdom

Employer's website

https://www.viaductcare.org.uk/ (Opens in a new tab)