Job description

Job responsibilities

• Prepare, format and process clinical correspondence, reports, referrals and other documentation as required.
• Process referrals in accordance with practice procedures, ensuring that information is complete and accurate.
• To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, medical reports, coroners reports, insurance reports, etc. in an accurate and quality manner.
• Monitor referral workflows and follow up outstanding actions where appropriate.
• Arrange investigations, appointments and follow-up requested by a GP or other authorised clinician.
• Process hospital letters, discharge summaries, clinical correspondence and other incoming information.
• Ensure correspondence is accurately coded, filed or routed for clinical review.
• Prepare documents for clinician review and signature where required.
• Liaise professionally with hospitals, community services, pharmacies, care homes, patients and other healthcare organisations.
• Respond to administrative queries from patients and external organisations within the scope of the role.
• Support the preparation of reports, meeting papers, audits and other administrative information.
• Maintain accurate records of actions taken and ensure outstanding tasks are appropriately monitored.
• Assist with the administration of private medical reports, insurance forms and other non-NHS work in accordance with practice policy.
• Maintain strict confidentiality in relation to patients, colleagues and practice business.
• Comply with information governance, data protection, confidentiality and records-management requirements.
• Verify patient identity before disclosing or recording information.
• Use clinical and administrative systems securely and appropriately.
• Ensure that sensitive information is not discussed where it may be overheard.
• Report any suspected data breach, confidentiality concern or information-governance incident promptly.
• Ensure that records are accurate, contemporaneous and stored appropriately.
• Work flexibly across reception, telephone, administrative and secretarial functions according to service requirements.
• Support colleagues during periods of increased demand, staff absence or operational pressure.
• Attend team meetings, training sessions and relevant briefings.
• Contribute to service improvement, patient feedback reviews and administrative audits.
• Follow practice policies, protocols and standard operating procedures.
• Maintain effective communication with all members of the multidisciplinary practice team.

Person Specification

Qualifications

Essential

• GSCE grades A-C in English & Maths Good keyboard and computer skills
• tenacious with an eye for detail;
• A strong customer service ethic and skills;
• A friendly can do attitude
• Mature, empathetic nature
• Professional, friendly and tactful
• Ability to work under pressure
• Well organised with the ability to multi-task
• Experience of working in a healthcare setting in a patient facing role
• Processing referrals using the electronic referral system (ERS)
• Knowledge of Medical Terminology
• Experience with SystmOne

Desirable

• General practice experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Victoria Park Health Centre

Address

203 Victoria Park Road

Leicester

LE2 1XD

United Kingdom

Employer's website

https://www.victoriaparkhealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The successful candidate will play a key role in supporting and maintaining high standards of quality, compliance and governance across the organisation. You will work closely with colleagues and senior leaders to ensure that policies, procedures and processes are effective, consistently applied and continuously improved.

Person Specification

Experience

Essential

• General Practice Experience
• Attention to detail
• Excellent organisational and administrative skills.
• Strong attention to detail and the ability to identify issues and inconsistencies.
• Experience working with policies, procedures, audits, risk or quality improvement.
• Strong IT skills, including Microsoft Office and the ability to work confidently with spreadsheets and data.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Victoria Park Health Centre

Address

Victoria Park Health Centre

203 Victoria Park Road

Leicester

LE2 1XD

United Kingdom

Employer's website

https://www.victoriaparkhealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Patient Service Advisor

Responsible to:

Admin Team Leader

Job Summary:

To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.

Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).

Key Responsibilities/Accountabilities:

Specific Duties

Typing letters, reports and associated documentation as required

Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

Managing all enquiries in an effective manner

Maintaining an accurate referrals database

Actioning all incoming email

Processing calling letters as requested

Scanning patient related documentation and attaching scanned documents to patients healthcare records

Inputting data into the patients healthcare records as necessary

Processing referrals using the electronic referral system (ERS)

Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms

Coding data on the clinical IT system

Answering incoming phone calls, transferring calls or dealing with the callers request appropriately

Managing all administrative queries as necessary

Carrying out system searches as requested

Maintaining a clean, tidy, effective working area at all times

Supporting all clinical staff with general administrative tasks as requested

Quality & Confidentiality

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• ensure information and documentation is accurate;
• alert the management team to issues of risk;
• assess own performance and take accountability for own actions, either directly or under supervision;
• contribute to the effectiveness of the team by reflecting own and team activities and making suggestions on ways to improve and enhance the teams performance; and
• manage own time, workload and resources

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practices Health & Safety Policy, to include:

• identifying the risks involved in work activities and undertaking such activities in a way that manages those risks;
• making effective use of training to update knowledge and skills;
• reporting potential risks;
• reporting incidents and accidents;
• ensuring correct PPE is worn for the appropriate task;
• ensuring all areas are tidy and free from hazards;
• carrying out regular housekeeping; and
• ensuring manual handling and lifting techniques are used.
• Personal/Professional Development:
• The post-holder will participate in any training offered and take personal responsibility for developing their knowledge, techniques and skills.
• Communication:
• The post-holder should recognise the importance of effective communication within the team and will strive to:
• establish and maintain effective working relationships with co-workers, patients and carers;
• recognise peoples needs for alternative methods of communication and respond accordingly;

This role profile is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business. The post holder will be expected to participate in this process and we would aim to reach agreement to the changes.

The post holder is required to respect the confidentiality of all matters that they might learn in the course of their employment. The post holder must respect the requirements set out in the Data Protection Act 2018

Person Specification

Qualifications

Essential

• GSCE grades A-C in English & Maths Good keyboard and computer skills
• tenacious with an eye for detail;
• A strong customer service ethic and skills;
• A friendly can do attitude
• Mature, empathetic nature
• be professional, friendly and tactful
• Ability to work under pressure
• Well organised with the ability to multi-task
• Experience of working in a healthcare setting as a medical secretary
• Processing referrals using the electronic referral system (ERS)
• Knowledge of Medical Terminology
• Experience with SystmOne

Desirable

• General practice experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Victoria Park Health Centre

Address

203 Victoria Park Road

Leicester

LE2 1XD

United Kingdom

Employer's website

https://www.victoriaparkhealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Medical Summariser. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Reviewing records and accurately producing a summary of the patients medical history

b. Accurately SNOMED CT coding data on the clinical IT system

c. Reviewing progress of summarising, ensuring practice targets are achieved

d. Review all clinical letters ensuring they are processed appropriately in line with extant protocols

e. File and store records as required

f. Photocopy documentation as required

g. Action all incoming correspondence, emails and mail in a timely manner

h. Scan patient related documentation and attach scanned documents to patients healthcare records

i. Input data into patients healthcare records as necessary

j. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

k. Conduct system searches as requested

l. Maintain a clean, tidy, effective working area at all times

m. Support all clinical staff with general administrative tasks as requested

In addition to the primary key responsibilities, the Medical Summariser may be requested to:

a. Review and update the practice summarising policy as required (in conjunction with the management team

b. Partake in audit as directed by the audit lead

c. Support reception staff, providing cover during staff absences

d. Book appointments

Person Specification

Experience

Essential

• Systmone experience
• Medical Records summarising experience
• Clinical coding experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Victoria Park Health Centre

Address

Victoria Park Health Centre

203 Victoria Park Road

Leicester

LE2 1XD

United Kingdom

Employer's website

https://www.victoriaparkhealthcentre.co.uk/ (Opens in a new tab)