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West Mendip Primary Care Network

Experienced General Practice Nurse

West Mendip Primary Care Network View all jobs

North East England

Permanent

Nurse Practitioner

Posted 3 day(s) ago

Reference: 2377470

Job summary

The Experienced General Practice Nurse plays a pivotal role in delivering safe, high-quality, and person-centred care. This role is integral to achieving the objectives of the 2026/27 Network Contract DES, with a focus on continuity of care, health inequalities reduction, digital transformation, and long-term condition (LTC) optimisation.

Full-time (37.5 hours per week), or part-time (minimum of 20 hours per week) considered in line with service requirements.

This role is included within the extended hours provision and will involve working an evening on a rota basis.

Expected interview date: week commencing 2nd November

Please note: this vacancy may close before the advertised closing date if sufficient applications are received

Main duties of the job

The postholder will work as part of the existing practice nurse team on long-term condition management, champion public health and prevention, and embed population health principles within general practice.

They will support the development and supervision of new-to-practice nurses and other multidisciplinary staff, contributing to workforce capability across the Primary Care Network. The role also involves fostering integration with community, secondary, and social care systems to ensure proactive and joined-up care delivery.

The post holder will be working at registered nurse level practice as detailed in the Primary Care and General Practice Nursing Career and Core Capabilities Framework.

About us

Primary Care Networks (PCNs) were established in July 2019 as part of the NHS Long Term Plan to improve the quality and accessibility of care by encouraging collaboration among various healthcare services and community organisations.

One of 13 PCNs in Somerset, we are a collaboration of five GP practices in West Mendip: Glastonbury Health Centre, Glastonbury Surgery, Wells City Practice, Wells Health Centre and Vine Surgery Partnership (Street).

At Wells City Practice, you'll be joining a friendly, supportive team committed to providing high-quality patient care. Serving around 8,500 patients, the practice has a 'Good' CQC rating, high levels of patient satisfaction and strong QOF achievement.

Our multidisciplinary team includes six partners, two salaried GPs, a paramedic practitioner, nurses, HCAs, FCP, Clinical Pharmacist and an experienced administrative and management team. We are actively involved in training, research and collaborative working through our local Primary Care Network. We offer opportunities for professional development and training, alongside flexible working arrangements that support a positive work-life balance.

Based in the cathedral city of Wells, the practice offers the opportunity to work in a beautiful part of Somerset, with the Mendip countryside on your doorstep and excellent links to Bath, Bristol and the south coast.

Details

Date posted

01 October 2026

Pay scheme

Other

Salary

Depending on experience depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

W0067-26-0009

Job locations

Wells City Practice (West Mendip PCN)

Priory Medical Centre

Glastonbury Road

Wells

Somerset

BA5 1XJ

United Kingdom

Job description

Job responsibilities

KEY TASKS AND RESPONSIBILITIES

Work within the multidisciplinary team on long-term condition management across the PCN, ensuring evidence-based, standardised care aligned with QOF, IIF, and local priorities
Support practice teams to identify at-risk patients and implement proactive care plans
Support public health and screening programmes, including delivery and uptake of immunisations, vaccinations, and cervical screening. Work with the PCN team to achieve national targets and reduce variation in outcomes
Mentor, support, and supervise new-to-general-practice nurses, student nurses, and other healthcare professionals e.g., nursing associates, HCSWs across the PCN, contributing to induction, professional development, and appraisal processes
Work collaboratively across the PCN, actively engaging with community services, secondary care, social care, and voluntary sector providers to ensure integrated and holistic care pathways
Undertake mandatory training and CPD to meet NMC revalidation and practice needs
Reflect on learning using appropriate frameworks e.g. NMC Code
Adhere to CQC standards, infection prevention and control protocols, and safeguarding responsibilities
Participate in audits, significant event reviews, and quality improvement initiatives
Maintain confidentiality, information governance, and data protection in line with NHS standards
Recognise and work within own competence and professional code of conduct as regulated by the NMC
Ensure that their own practice is kept updated, using an acceptable model of clinical supervision
Take every opportunity to expand individual practice in line with the principles contained within the Nursing and Midwifery Councils document The Code 2015 or equivalent professional body
Communicate with enthusiasm and conviction; in a style that, when relevant, motivates, inspires, and encourages
Create a trusting partnership with patients and/or relatives/carers to communicate and explain complex medical issues - including new diagnoses and agree a management/treatment plan
Provide nursing treatments to patients in participation with doctors or independently to agreed protocols. This would include:

o Dressings, care and treatment of minor skin disorders and wounds including removal of sutures.

o Routine intramuscular and subcutaneous injections

o Ear syringing

o Taking blood, scrapings and swabs for laboratory investigation

o Taking cervical smears

o Perform ECGs

o Monitor Warfarin levels via INR Star

o Assist doctors with minor operations

o Take part in immunisation campaigns e.g. flu

o Provide health screening, advising on general healthcare and treatment of minor ailments, referring to a doctor where appropriate

o Keep and maintain patient records via the computer

o Undertake and attend regular appropriate training courses, updates and meetings

ALL POST HOLDERS ARE REQUIRED TO

Adhere to West Mendip PCN policies and procedures, e.g. Health and Safety at Work, Equal Opportunities etc.
Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff development and training
Attend statutory, essential and mandatory training
Take part in an annual appraisal
Respect the confidentiality of all matters relating to their employment and other members of staff. All members of staff are required to comply with the requirements of the Data Protection Act 2018
Comply with the codes of professional conduct set out by the professional body should registration be required for the post
Maintain the prevention and control of infection and fully comply with all current Infection Control policies and procedures
Take responsibility for any records that they create or use in the course of their duties, in line with the Public Records Act and be aware that any records created by an employee of the NHS are public records and may be subject to both legal and professional obligations
Perform general administrative duties such as locating of clinical files and working with the administrative team as required
Document in patient notes in the agreed PCN format
Report untoward incidents such as complaints, clinical emergencies or injury to senior staff
Strive to maintain quality within the PCN, and alert other team members to issues of quality and risk, assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other services and organisations to meet patients needs
Effectively manage own time, workload and resources

NOTE

This job description is not intended to be exhaustive and may be updated to reflect evolving service needs, following consultation with the post holder. All duties are to be carried out in accordance with West Mendip PCN policies, procedures and guidelines. Routine operational changes do not require amendment.

PROFESSIONAL AND STATUTORY RESPONSIBILITIES

The post holder is expected to maintain confidentiality, uphold equality, diversity and inclusion, and comply with safeguarding, health and safety, risk management and data protection requirements at all times. They are required to work in line with PCN policies, legal obligations and professional standards, engage in relevant training and development, and maintain accurate and secure records.

Job description

Job responsibilities

KEY TASKS AND RESPONSIBILITIES

Work within the multidisciplinary team on long-term condition management across the PCN, ensuring evidence-based, standardised care aligned with QOF, IIF, and local priorities
Support practice teams to identify at-risk patients and implement proactive care plans
Support public health and screening programmes, including delivery and uptake of immunisations, vaccinations, and cervical screening. Work with the PCN team to achieve national targets and reduce variation in outcomes
Mentor, support, and supervise new-to-general-practice nurses, student nurses, and other healthcare professionals e.g., nursing associates, HCSWs across the PCN, contributing to induction, professional development, and appraisal processes
Work collaboratively across the PCN, actively engaging with community services, secondary care, social care, and voluntary sector providers to ensure integrated and holistic care pathways
Undertake mandatory training and CPD to meet NMC revalidation and practice needs
Reflect on learning using appropriate frameworks e.g. NMC Code
Adhere to CQC standards, infection prevention and control protocols, and safeguarding responsibilities
Participate in audits, significant event reviews, and quality improvement initiatives
Maintain confidentiality, information governance, and data protection in line with NHS standards
Recognise and work within own competence and professional code of conduct as regulated by the NMC
Ensure that their own practice is kept updated, using an acceptable model of clinical supervision
Take every opportunity to expand individual practice in line with the principles contained within the Nursing and Midwifery Councils document The Code 2015 or equivalent professional body
Communicate with enthusiasm and conviction; in a style that, when relevant, motivates, inspires, and encourages
Create a trusting partnership with patients and/or relatives/carers to communicate and explain complex medical issues - including new diagnoses and agree a management/treatment plan
Provide nursing treatments to patients in participation with doctors or independently to agreed protocols. This would include:

o Dressings, care and treatment of minor skin disorders and wounds including removal of sutures.

o Routine intramuscular and subcutaneous injections

o Ear syringing

o Taking blood, scrapings and swabs for laboratory investigation

o Taking cervical smears

o Perform ECGs

o Monitor Warfarin levels via INR Star

o Assist doctors with minor operations

o Take part in immunisation campaigns e.g. flu

o Provide health screening, advising on general healthcare and treatment of minor ailments, referring to a doctor where appropriate

o Keep and maintain patient records via the computer

o Undertake and attend regular appropriate training courses, updates and meetings

ALL POST HOLDERS ARE REQUIRED TO

Adhere to West Mendip PCN policies and procedures, e.g. Health and Safety at Work, Equal Opportunities etc.
Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff development and training
Attend statutory, essential and mandatory training
Take part in an annual appraisal
Respect the confidentiality of all matters relating to their employment and other members of staff. All members of staff are required to comply with the requirements of the Data Protection Act 2018
Comply with the codes of professional conduct set out by the professional body should registration be required for the post
Maintain the prevention and control of infection and fully comply with all current Infection Control policies and procedures
Take responsibility for any records that they create or use in the course of their duties, in line with the Public Records Act and be aware that any records created by an employee of the NHS are public records and may be subject to both legal and professional obligations
Perform general administrative duties such as locating of clinical files and working with the administrative team as required
Document in patient notes in the agreed PCN format
Report untoward incidents such as complaints, clinical emergencies or injury to senior staff
Strive to maintain quality within the PCN, and alert other team members to issues of quality and risk, assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other services and organisations to meet patients needs
Effectively manage own time, workload and resources

NOTE

This job description is not intended to be exhaustive and may be updated to reflect evolving service needs, following consultation with the post holder. All duties are to be carried out in accordance with West Mendip PCN policies, procedures and guidelines. Routine operational changes do not require amendment.

PROFESSIONAL AND STATUTORY RESPONSIBILITIES

The post holder is expected to maintain confidentiality, uphold equality, diversity and inclusion, and comply with safeguarding, health and safety, risk management and data protection requirements at all times. They are required to work in line with PCN policies, legal obligations and professional standards, engage in relevant training and development, and maintain accurate and secure records.

Person Specification

Experience

Essential

Demonstrable experience in long-term conditions management and quality improvement
Supports public health and screening programmes, including immunisations, vaccinations, and cervical screening
Supports, mentors, and supervises new-to-practice nurses, students and other healthcare professionals
Experience in identifying and supporting vulnerable patients, including mental health and safeguarding cases

Desirable

Experience in leadership and/or clinical supervision delivery

Qualifications

Essential

Registered with the NMC and maintains revalidation in line with NMC requirements
Working at Registered Nurse Level Practice as described in the Primary Care and General Practice Nursing Career and Core Capabilities Framework

Desirable

Additional qualifications in long-term condition management
Experience and understanding of health inequalities for the local population
Holds more than one academic Level 6 diploma or postgraduate certification in long-term conditions care and/or public health initiatives
Relevant qualification, accredited training, or a keen interest in diabetes management
Mentor qualification (ENB 998 or equivalent)

Personal Attributes

Essential

Hard-working, motivated and enthusiastic
Willingness to undertake education and training to meet the service need and for career progression
Possesses a professional manner
Genuine interest in the delivery of healthcare to the community
Flexibility, reliability and responsive to change
Self-motivated and able to show initiative

Desirable

Confidence in working in community-based or non-clinical settings

Other Requirements

Essential

Hold a current UK driving licence and have access to a vehicle that is insured for business purposes
Able to work across multiple sites as required
Willingness to work flexibly to support occasional events or activities outside normal working hours

Skills and Knowledge

Essential

Ability to work in a team and autonomously as required
Organised and diligent with attention to detail
Ability to communicate clearly and effectively, both verbally and in writing, adapting communication to meet the needs of individuals where barriers to understanding may exist
Ability to work calmly under pressure in a busy working environment while meeting deadlines
Experience of patient education and supporting shared decision-making
Digital skills, including confidence using Microsoft Office (such as Outlook, Word and Excel) and Microsoft Teams, and the ability to use IT systems to record activity and produce simple reports

Desirable

Knowledge of local community, voluntary and statutory services
Awareness of how primary care and Primary Care Networks operate within the NHS
Understanding of community development approaches that build on the strengths and assets of individuals and communities
Experience of using clinical or health and wellbeing record systems, such as EMIS
Understanding of person-centred and personalised care approaches
Understanding of the wider determinants of health and how social, economic and environmental factors affect health and wellbeing
Displays a creative approach to problem solving

Person Specification

Experience

Essential

Demonstrable experience in long-term conditions management and quality improvement
Supports public health and screening programmes, including immunisations, vaccinations, and cervical screening
Supports, mentors, and supervises new-to-practice nurses, students and other healthcare professionals
Experience in identifying and supporting vulnerable patients, including mental health and safeguarding cases

Desirable

Experience in leadership and/or clinical supervision delivery

Qualifications

Essential

Registered with the NMC and maintains revalidation in line with NMC requirements
Working at Registered Nurse Level Practice as described in the Primary Care and General Practice Nursing Career and Core Capabilities Framework

Desirable

Additional qualifications in long-term condition management
Experience and understanding of health inequalities for the local population
Holds more than one academic Level 6 diploma or postgraduate certification in long-term conditions care and/or public health initiatives
Relevant qualification, accredited training, or a keen interest in diabetes management
Mentor qualification (ENB 998 or equivalent)

Personal Attributes

Essential

Hard-working, motivated and enthusiastic
Willingness to undertake education and training to meet the service need and for career progression
Possesses a professional manner
Genuine interest in the delivery of healthcare to the community
Flexibility, reliability and responsive to change
Self-motivated and able to show initiative

Desirable

Confidence in working in community-based or non-clinical settings

Other Requirements

Essential

Hold a current UK driving licence and have access to a vehicle that is insured for business purposes
Able to work across multiple sites as required
Willingness to work flexibly to support occasional events or activities outside normal working hours

Skills and Knowledge

Essential

Ability to work in a team and autonomously as required
Organised and diligent with attention to detail
Ability to communicate clearly and effectively, both verbally and in writing, adapting communication to meet the needs of individuals where barriers to understanding may exist
Ability to work calmly under pressure in a busy working environment while meeting deadlines
Experience of patient education and supporting shared decision-making
Digital skills, including confidence using Microsoft Office (such as Outlook, Word and Excel) and Microsoft Teams, and the ability to use IT systems to record activity and produce simple reports

Desirable

Knowledge of local community, voluntary and statutory services
Awareness of how primary care and Primary Care Networks operate within the NHS
Understanding of community development approaches that build on the strengths and assets of individuals and communities
Experience of using clinical or health and wellbeing record systems, such as EMIS
Understanding of person-centred and personalised care approaches
Understanding of the wider determinants of health and how social, economic and environmental factors affect health and wellbeing
Displays a creative approach to problem solving

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

West Mendip Primary Care Network

Address

Wells City Practice (West Mendip PCN)

Priory Medical Centre

Glastonbury Road

Wells

Somerset

BA5 1XJ

United Kingdom

Employer's website

https://www.westmendippcn.co.uk (Opens in a new tab)

Employer details

Employer name

West Mendip Primary Care Network

Address

Wells City Practice (West Mendip PCN)

Priory Medical Centre

Glastonbury Road

Wells

Somerset

BA5 1XJ

United Kingdom

Employer's website

https://www.westmendippcn.co.uk (Opens in a new tab)

West Mendip Primary Care Network

PCN Paramedic

West Mendip Primary Care Network View all jobs

North East England

Permanent

Paramedic

Posted 24 day(s) ago

Reference: 2333530

Job summary

The role will provide a specialist paramedic resource for healthcare professionals and service users, working in collaboration with other members of the multi-disciplinary team, working within the surgery and the wider PCN as an autonomous, accountable paramedic, in the provision of a holistic approach for individuals including assessment, diagnosis and treatment to deliver quality patient services.This is a full-time role (37.5 hours per week). Part-time working may be considered in line with service requirements.This role is included within the extended hours provision and may involve working an evening and/or Saturday on a rota basis.

Please note: this vacancy may close before the advertised closing date if sufficient applications are received.Expected interview date: 8th October

Main duties of the job

The post-holder will provide clinical expertise as an integral member of the Wells Health Centre multidisciplinary team, to assess, diagnose, treat, refer or signpost patients/service users, who attend the surgery with undifferentiated or undiagnosed condition relating to minor illness or minor injury.

A paramedic is authorised to undertake treatments and procedures as directed by the GPs for which they are trained in, and which are within the Royal College of Paramedics guidelines and in line with the HCPC standards framework. The post holder will use advanced clinical skills to provide education to patients and service users, promoting selfcare and empowering them to make informed choices about their treatment.

The post-holder will also perform any other clinical and administrative duties, where trained and determined safe to do so by the partners. This may include assisting with medical reports, safeguarding, and clinical support.

Through these activities, the post-holder will support the delivery and development of high-quality care within Wells Health Centre while contributing, where appropriate, to relevant West Mendip PCN priorities and services.

About us

Primary Care Networks (PCNs) were established in July 2019 as part of the NHS Long Term Plan to improve the quality and accessibility of care by encouraging collaboration among various healthcare services and community organisations.

One of 13 PCNs in Somerset, we are a collaboration of five GP practices in West Mendip: Glastonbury Health Centre, Glastonbury Surgery, Wells City Practice, Wells Health Centre and Vine Surgery Partnership (Street).

Details

Date posted

10 September 2026

Pay scheme

Other

Salary

Depending on experience Pay depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

W0067-26-0007

Job locations

West Mendip Primary Care Network

c/o Wells Health Centre

Wells

Somerset

BA5 1XJ

United Kingdom

Job description

Job responsibilities

Assess and triage patients, using same day triage, and as appropriate provide definitive treatment or make necessary referrals to other members of the Practice, outside agencies and the PCN team.

Advise patients on general healthcare and promote self-management where appropriate, including signposting patients to other community or voluntary services.

Be able to: Utilise triage knowledge and skills to appropriately direct patients to the correct care in-house or to the appropriate service. Utilise triage knowledge and skills to appropriately direct patients to the correct care in-house or to the appropriate service. Perform and interpret ECGs; alongside other results as appropriate. Perform investigatory procedures as required. Undertake the collection of pathological specimens including intravenous blood samples, swabs, etc.

Support the delivery of anticipatory care plans.

Communicate proactively and effectively with all colleagues across the multi-disciplinary team, attending and contributing to meetings as required.

Collaborate with other members of the PCN including doctors, nurses and other AHPs, accepting referrals and referring to them for specialist care.

Maintain accurate and contemporaneous health records appropriate to the consultation, ensuring accurate completion of all necessary documentation associated with patient health care and registration with the practice.

Prescribe, issue and review medications as appropriate following policy, patient group directives, NICE (national) and local clinical guidelines and local care pathways. This will be done in accordance with evidence-based practice and national and practice protocols, and within scope of practice.

Work with patients in order to support compliance with and adherence to prescribed treatments.

Provide information and advice on prescribed or over-the-counter medication on medication regimens, side-effects and interactions.

Assess, diagnose, plan, implement and evaluate treatment/interventions and care for patients presenting with an undifferentiated diagnosis, and patients with complex needs.

Clinically examine and assess patient needs from a physiological and psychological perspective, and plan clinical care accordingly.

Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care.

Diagnose and manage both acute and chronic conditions, integrating both drug- and non-drug-based treatment methods into a management plan.

Support patients to adopt health promotion strategies that promote healthy lifestyles, and apply principles of self-care.ALL POST HOLDERS ARE REQUIRED TO
Adhere to relevant West Mendip PCN and host practice policies, procedures and governance arrangements, including those relating to health and safety, equality, confidentiality, information governance and infection prevention and control.
Maintain their personal and professional development and participate in appropriate training, supervision and development activities relevant to the role.
Complete all statutory, essential and mandatory training requirements.
Participate in appraisal and relevant clinical and professional supervision arrangements.
Maintain confidentiality in relation to patients, colleagues and organisational information and comply with current data protection and information governance requirements.
Comply with the professional standards, conduct and registration requirements of the HCPC (Health and Care Professions Council).
Maintain high standards of infection prevention and control and comply with relevant policies and procedures.
Maintain complete, accurate and contemporaneous clinical records in accordance with professional, legal, practice and PCN requirements.
Report incidents, complaints, clinical concerns, safeguarding concerns and other risks through the appropriate practice and PCN processes.
Take responsibility for the quality and safety of their own work, working within their scope of competence and seeking advice or escalating concerns where appropriate.
Contribute positively to the effectiveness of the Wells Health Centre and West Mendip PCN teams, including identifying opportunities to improve services and patient outcomes.
Work effectively and respectfully with colleagues across practices and other health and care organisations to meet patients' needs.
Manage their own time, workload and resources effectively.

NOTE

This job description provides an outline of the principal responsibilities of the post and is not intended to be exhaustive.

The post is an ARRS-funded West Mendip PCN role predominantly aligned to Wells Health Centre. While the post-holder's principal day-to-day responsibilities will be undertaken with Wells Health Centre, flexibility will be required to work collaboratively across West Mendip PCN and with partner organisations where appropriate to meet patient, service and Network Contract DES requirements.

The duties and responsibilities of the role may evolve in response to changes in national guidance, the Network Contract DES, local priorities and service needs. Any significant changes will be discussed with the post-holder.

All duties must be undertaken in accordance with applicable West Mendip PCN, host practice and professional policies, procedures and standards.

Job description Job responsibilities Assess and triage patients, using same day triage, and as appropriate provide definitive treatment or make necessary referrals to other members of the Practice, outside agencies and the PCN team.Advise patients on general healthcare and promote self-management where appropriate, including signposting patients to other community or voluntary services.Be able to: Utilise triage knowledge and skills to appropriately direct patients to the correct care in-house or to the appropriate service. Utilise triage knowledge and skills to appropriately direct patients to the correct care in-house or to the appropriate service. Perform and interpret ECGs; alongside other results as appropriate. Perform investigatory procedures as required. Undertake the collection of pathological specimens including intravenous blood samples, swabs, etc.Support the delivery of anticipatory care plans.Communicate proactively and effectively with all colleagues across the multi-disciplinary team, attending and contributing to meetings as required.Collaborate with other members of the PCN including doctors, nurses and other AHPs, accepting referrals and referring to them for specialist care.Maintain accurate and contemporaneous health records appropriate to the consultation, ensuring accurate completion of all necessary documentation associated with patient health care and registration with the practice.Prescribe, issue and review medications as appropriate following policy, patient group directives, NICE (national) and local clinical guidelines and local care pathways. This will be done in accordance with evidence-based practice and national and practice protocols, and within scope of practice.Work with patients in order to support compliance with and adherence to prescribed treatments.Provide information and advice on prescribed or over-the-counter medication on medication regimens, side-effects and interactions.Assess, diagnose, plan, implement and evaluate treatment/interventions and care for patients presenting with an undifferentiated diagnosis, and patients with complex needs.Clinically examine and assess patient needs from a physiological and psychological perspective, and plan clinical care accordingly.Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care.Diagnose and manage both acute and chronic conditions, integrating both drug- and non-drug-based treatment methods into a management plan.Support patients to adopt health promotion strategies that promote healthy lifestyles, and apply principles of self-care.ALL POST HOLDERS ARE REQUIRED TOAdhere to relevant West Mendip PCN and host practice policies, procedures and governance arrangements, including those relating to health and safety, equality, confidentiality, information governance and infection prevention and control.Maintain their personal and professional development and participate in appropriate training, supervision and development activities relevant to the role.Complete all statutory, essential and mandatory training requirements.Participate in appraisal and relevant clinical and professional supervision arrangements.Maintain confidentiality in relation to patients, colleagues and organisational information and comply with current data protection and information governance requirements.Comply with the professional standards, conduct and registration requirements of the HCPC (Health and Care Professions Council).Maintain high standards of infection prevention and control and comply with relevant policies and procedures.Maintain complete, accurate and contemporaneous clinical records in accordance with professional, legal, practice and PCN requirements.Report incidents, complaints, clinical concerns, safeguarding concerns and other risks through the appropriate practice and PCN processes.Take responsibility for the quality and safety of their own work, working within their scope of competence and seeking advice or escalating concerns where appropriate.Contribute positively to the effectiveness of the Wells Health Centre and West Mendip PCN teams, including identifying opportunities to improve services and patient outcomes.Work effectively and respectfully with colleagues across practices and other health and care organisations to meet patients' needs.Manage their own time, workload and resources effectively.NOTEThis job description provides an outline of the principal responsibilities of the post and is not intended to be exhaustive.The post is an ARRS-funded West Mendip PCN role predominantly aligned to Wells Health Centre. While the post-holder's principal day-to-day responsibilities will be undertaken with Wells Health Centre, flexibility will be required to work collaboratively across West Mendip PCN and with partner organisations where appropriate to meet patient, service and Network Contract DES requirements.The duties and responsibilities of the role may evolve in response to changes in national guidance, the Network Contract DES, local priorities and service needs. Any significant changes will be discussed with the post-holder.All duties must be undertaken in accordance with applicable West Mendip PCN, host practice and professional policies, procedures and standards.

Person Specification

Experience

Essential

Demonstrable post-registration experience at a senior grade
Evidence of working collaboratively with other disciplines and agencies
Demonstrable understanding of systems in health and social care that are wider than immediate role
Knowledge and experience of long-term conditions management
Experience of mentoring/teaching
Able to plan proactively, manage and evaluate own learning, negotiate learning opportunities and establish learning contracts
A good understanding of the changing NHS environment
Community experience as a clinician
Evidence of working in a multidisciplinary team across professional and/or organisation boundaries
Able to work flexibly and using own initiative

Desirable

Experience of working in a GP practice or healthcare environment
Knowledge of current QoF and enhanced services

Other Requirements

Essential

Hold a current UK driving licence and have access to a vehicle that is insured for business purposes
Able to work across multiple sites as required
Willingness to work flexibly to support occasional events or activities outside normal working hours

Skills and Knowledge

Essential

Proven post registration experience within the field
Experience in managing a designated caseload using theoretical and practical experience, completing assessments, planning, implementing interventions, and evaluating outcomes aligned to care plans
Mentorship or supervisory skills training
Good knowledge of Microsoft and GP practice and prescribing data monitoring working systems
Ability to write comprehensive clinical notes, implement and evaluate care plans
Management of patients with complex needs
Ability to evidence a sound understanding of the NHS principles and values
Independent thinker with good judgement, problem-solving and analytical skills
Evidence of working across organisational boundaries within health and social care
Ability to analyse and interpret complex/ often incomplete information, pre-empt, and evaluate issues, and recommend and appropriate course of action to address the issues

Qualifications

Essential

BSc (Hons), FdSc, DipHE in Paramedic Science or similar
Completion of an FCP taught module OR has received stage one roadmap sign off
Health & Care Professions Council (HCPC) registration
Able to operate at an advanced level within the clinical pillar of advanced practice

Desirable

Independent Non Medical Prescriber
Roadmap Supervisor

Personal Attributes

Essential

Professional appearance & demeanour
Adaptable to change - flexible in accepting new procedures and policies
Ability to demonstrate initiative: proactive and self-motivated
Commitment to continuous professional development and maintaining up-to-date clinical knowledge and skills
Positive, enthusiastic and motivated, with a genuine commitment to improving patient outcomes

Person Specification Experience Essential Demonstrable post-registration experience at a senior grade Evidence of working collaboratively with other disciplines and agencies Demonstrable understanding of systems in health and social care that are wider than immediate role Knowledge and experience of long-term conditions management Experience of mentoring/teaching Able to plan proactively, manage and evaluate own learning, negotiate learning opportunities and establish learning contracts A good understanding of the changing NHS environment Community experience as a clinician Evidence of working in a multidisciplinary team across professional and/or organisation boundaries Able to work flexibly and using own initiative Desirable Experience of working in a GP practice or healthcare environment Knowledge of current QoF and enhanced services Other Requirements Essential Hold a current UK driving licence and have access to a vehicle that is insured for business purposes Able to work across multiple sites as required Willingness to work flexibly to support occasional events or activities outside normal working hours Skills and Knowledge Essential Proven post registration experience within the field Experience in managing a designated caseload using theoretical and practical experience, completing assessments, planning, implementing interventions, and evaluating outcomes aligned to care plans Mentorship or supervisory skills training Good knowledge of Microsoft and GP practice and prescribing data monitoring working systems Ability to write comprehensive clinical notes, implement and evaluate care plans Management of patients with complex needs Ability to evidence a sound understanding of the NHS principles and values Independent thinker with good judgement, problem-solving and analytical skills Evidence of working across organisational boundaries within health and social care Ability to analyse and interpret complex/ often incomplete information, pre-empt, and evaluate issues, and recommend and appropriate course of action to address the issues Qualifications Essential BSc (Hons), FdSc, DipHE in Paramedic Science or similar Completion of an FCP taught module OR has received stage one roadmap sign off Health & Care Professions Council (HCPC) registration Able to operate at an advanced level within the clinical pillar of advanced practice Desirable Independent Non Medical Prescriber Roadmap Supervisor Personal Attributes Essential Professional appearance & demeanour Adaptable to change - flexible in accepting new procedures and policies Ability to demonstrate initiative: proactive and self-motivated Commitment to continuous professional development and maintaining up-to-date clinical knowledge and skills Positive, enthusiastic and motivated, with a genuine commitment to improving patient outcomes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

West Mendip Primary Care Network

Address

West Mendip Primary Care Network

c/o Wells Health Centre

Wells

Somerset

BA5 1XJ

United Kingdom

Employer's website

https://www.westmendippcn.co.uk (Opens in a new tab)

Employer details

Employer name

West Mendip Primary Care Network

Address

West Mendip Primary Care Network

c/o Wells Health Centre

Wells

Somerset

BA5 1XJ

United Kingdom

Employer's website

https://www.westmendippcn.co.uk (Opens in a new tab)

West Mendip Primary Care Network

Health Connector

West Mendip Primary Care Network View all jobs

Inner London, Greater London

Permanent

GP/General Practitioner

GBP 15 per year

Posted 4 day(s) ago

Reference: W0067-26-0006

Job summary

As a Health Connector, you'll play a key role in the PCNs social prescribing service, supporting people across West Mendip to improve their health, wellbeing and independence through non-clinical, community based support.

Minimum of 22.5 hours per week, with potential of up to 37.5 hours per week in line with service requirements.Please get in touch with the individual listed in the contact section if you would like to discuss this further.

This role is included within the extended hours provision and may involve working an evening and/or Saturday on a rota basis.

Please note: this vacancy may close before the advertised closing date if sufficient applications are received.

Expected interview date: week commencing 2nd November.

Main duties of the job

You'll work directly with individuals and groups, offering time, space and practical support to help people identify what matters to them and access services, activities and resources that can make a positive difference. This includes one-to-one support, facilitating group based wellbeing activity, and helping people take small, achievable steps towards improving their physical, emotional and social health.

The role involves managing a varied caseload, working closely with GP practices and the wider PCN team, and contributing to group sessions that focus on wellbeing, building healthier habits and supporting people with ongoing or pain related conditions. You'll also help strengthen local connections by promoting community resources, contributing to the development of new opportunities, and supporting a prevention focused, neighbourhood approach.

This role forms part of the PCNs social prescribing service, supported by the locally commissioned Health Connections model.

About us

Primary Care Networks (PCNs) were established in July 2019 as part of the NHS Long Term Plan to improve the quality and accessibility of care by encouraging collaboration among various healthcare services and community organisations.

One of 13 PCNs in Somerset, we are a collaboration of five GP practices in West Mendip: Glastonbury Health Centre, Glastonbury Surgery, Wells City Practice, Wells Health Centre and Vine Surgery Partnership (Street).

Details

Date posted

01 October 2026

Pay scheme

Other

Salary

£15 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

W0067-26-0006

Job locations

West Mendip Primary Care Network/Wells City Practice

Priory Health Park

Wells

Somerset

BA5 1TH

United Kingdom

Job description

Job responsibilities

KEY TASKS AND RESPONSIBILITIES

Social Prescribing

Develop trusting, supportive relationships with people, working flexibly across a range of settings including in GP practices, in the community and in people's homes
Support people using a person-centred, holistic approach, focusing on what matters to them and recognising the wider factors that affect health and wellbeing
Help people to improve their health, wellbeing and social welfare by connecting them to a wide range of local community services, groups, projects and resources
Encourage people to increase their active involvement in their local community, helping to strengthen personal and community resilience and reduce health inequalities

Health and Wellbeing Coaching

Provide one-to-one and group health and wellbeing coaching for people who would benefit from support to improve their health and wellbeing, based on what matters to them
Support people to build confidence, motivation and skills to better manage their own health and wellbeing and improve their health outcomes
Use behaviour change approaches, including goal-setting and motivational techniques, to support people to make sustainable changes
Manage and prioritise a caseload of people, recognising when a person's needs are beyond the scope of the role and referring back to, or on to, appropriate health professionals or services as required

Community Outreach and Service Development

Deliver PCN projects, programmes and activities within the community, including group-based support, outreach, and engagement initiatives, in line with service priorities - this includes existing or newly developed projects and services in response to local need, and working in partnership with local organisations/services and communities where appropriate
Represent the PCN at community events, outreach activities and informal settings (for example coffee mornings) to engage people and promote PCN support and projects
Work collaboratively with colleagues across the PCN and wider system to support joined-up, person-centred care
Attend and contribute to team, GP practice and PCN meetings and events as required
Make use of regular supervision, reflective practice and continual learning to support safe, effective and person-centred practice.
Identify gaps in local service provision through conversations with people and communities, working with your line manager, colleagues and community stakeholders to explore and develop potential responses - this may include supporting the development of new community groups or partnership projects

Safeguarding, Governance and Risk

Recognise potential safeguarding concerns and follow PCN procedures, escalating to Senior SPLW or the appropriate clinician or safeguarding lead as required
Ensure accurate, timely and confidential record-keeping in line with information governance requirements
Work within professional boundaries and ethical practice, in line with the duty of candour and PCN policies
Identify and raise concerns or risks encountered in day-to-day practice, escalating appropriately in line with PCN procedures

ALL POST HOLDERS ARE REQUIRED TO

Adhere to West Mendip PCN policies and procedures, e.g. Health and Safety at Work, Equal Opportunities etc.
Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff development and training
Attend statutory, essential and mandatory training
Take part in an annual appraisal
Respect the confidentiality of all matters relating to their employment and other members of staff. All members of staff are required to comply with the requirements of the Data Protection Act 2018
Comply with the codes of professional conduct set out by the professional body should registration be required for the post
Maintain the prevention and control of infection and fully comply with all current Infection Control policies and procedures
Take responsibility for any records that they create or use in the course of their duties, in line with the Public Records Act and be aware that any records created by an employee of the NHS are public records and may be subject to both legal and professional obligations
Perform general administrative duties such as locating of clinical files and working with the administrative team as required
Document in patient notes in the agreed PCN format
Report untoward incidents such as complaints, clinical emergencies or injury to senior staff
Strive to maintain quality within the PCN, and alert other team members to issues of quality and risk, assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other services and organisations to meet patients needs
Effectively manage own time, workload and resources

NOTE

This job description is not intended to be exhaustive and may be updated to reflect evolving service needs, following consultation with the post holder. All duties are to be carried out in accordance with West Mendip PCN policies, procedures and guidelines. Routine operational changes do not require amendment.

UNDERPINNING POLICIES

The post holder is expected to maintain confidentiality, uphold equality and diversity, and comply with safeguarding, health and safety and risk management requirements at all times. They should take part in personal and professional development, contribute to quality improvement, and communicate effectively with colleagues, other organisations and services, and the people they support, in line with PCN standards and legal obligations. The role also requires accurate and secure record keeping in accordance with the Data Protection Act, Freedom of Information Act and other relevant legislation.

Job description

Job responsibilities

KEY TASKS AND RESPONSIBILITIES

Social Prescribing

Develop trusting, supportive relationships with people, working flexibly across a range of settings including in GP practices, in the community and in people's homes
Support people using a person-centred, holistic approach, focusing on what matters to them and recognising the wider factors that affect health and wellbeing
Help people to improve their health, wellbeing and social welfare by connecting them to a wide range of local community services, groups, projects and resources
Encourage people to increase their active involvement in their local community, helping to strengthen personal and community resilience and reduce health inequalities

Health and Wellbeing Coaching

Provide one-to-one and group health and wellbeing coaching for people who would benefit from support to improve their health and wellbeing, based on what matters to them
Support people to build confidence, motivation and skills to better manage their own health and wellbeing and improve their health outcomes
Use behaviour change approaches, including goal-setting and motivational techniques, to support people to make sustainable changes
Manage and prioritise a caseload of people, recognising when a person's needs are beyond the scope of the role and referring back to, or on to, appropriate health professionals or services as required

Community Outreach and Service Development

Deliver PCN projects, programmes and activities within the community, including group-based support, outreach, and engagement initiatives, in line with service priorities - this includes existing or newly developed projects and services in response to local need, and working in partnership with local organisations/services and communities where appropriate
Represent the PCN at community events, outreach activities and informal settings (for example coffee mornings) to engage people and promote PCN support and projects
Work collaboratively with colleagues across the PCN and wider system to support joined-up, person-centred care
Attend and contribute to team, GP practice and PCN meetings and events as required
Make use of regular supervision, reflective practice and continual learning to support safe, effective and person-centred practice.
Identify gaps in local service provision through conversations with people and communities, working with your line manager, colleagues and community stakeholders to explore and develop potential responses - this may include supporting the development of new community groups or partnership projects

Safeguarding, Governance and Risk

Recognise potential safeguarding concerns and follow PCN procedures, escalating to Senior SPLW or the appropriate clinician or safeguarding lead as required
Ensure accurate, timely and confidential record-keeping in line with information governance requirements
Work within professional boundaries and ethical practice, in line with the duty of candour and PCN policies
Identify and raise concerns or risks encountered in day-to-day practice, escalating appropriately in line with PCN procedures

ALL POST HOLDERS ARE REQUIRED TO

Adhere to West Mendip PCN policies and procedures, e.g. Health and Safety at Work, Equal Opportunities etc.
Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff development and training
Attend statutory, essential and mandatory training
Take part in an annual appraisal
Respect the confidentiality of all matters relating to their employment and other members of staff. All members of staff are required to comply with the requirements of the Data Protection Act 2018
Comply with the codes of professional conduct set out by the professional body should registration be required for the post
Maintain the prevention and control of infection and fully comply with all current Infection Control policies and procedures
Take responsibility for any records that they create or use in the course of their duties, in line with the Public Records Act and be aware that any records created by an employee of the NHS are public records and may be subject to both legal and professional obligations
Perform general administrative duties such as locating of clinical files and working with the administrative team as required
Document in patient notes in the agreed PCN format
Report untoward incidents such as complaints, clinical emergencies or injury to senior staff
Strive to maintain quality within the PCN, and alert other team members to issues of quality and risk, assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other services and organisations to meet patients needs
Effectively manage own time, workload and resources

NOTE

This job description is not intended to be exhaustive and may be updated to reflect evolving service needs, following consultation with the post holder. All duties are to be carried out in accordance with West Mendip PCN policies, procedures and guidelines. Routine operational changes do not require amendment.

UNDERPINNING POLICIES

The post holder is expected to maintain confidentiality, uphold equality and diversity, and comply with safeguarding, health and safety and risk management requirements at all times. They should take part in personal and professional development, contribute to quality improvement, and communicate effectively with colleagues, other organisations and services, and the people they support, in line with PCN standards and legal obligations. The role also requires accurate and secure record keeping in accordance with the Data Protection Act, Freedom of Information Act and other relevant legislation.

Person Specification

Experience

Essential

Supporting people on a one-to-one basis in a health, social care, community or voluntary sector setting
Working with a person-centred approach to support people to identify goals and make positive changes
Managing and prioritising a workload or caseload, and recognising when to escalate concerns or seek additional support
Working with people who may face barriers to health and wellbeing, including social or economic challenges

Desirable

Experience working within a PCN, primary care or NHS setting
Delivering group-based support, activities or programmes
Experience of community-based or outreach work
Working with people with long-term health conditions
Experience of working alongside community, voluntary or statutory organisations

Skills & Knowledge

Essential

Understanding of person-centred and personalised care approaches
Understanding of the wider determinants of health and how social, economic and environmental factors affect health and wellbeing
Ability to use behaviour change approaches, such as goalsetting and motivational techniques, to support people to improve their health and wellbeing
Ability to communicate effectively with individuals and groups, both verbally and in writing
Digital skills, including confidence using Microsoft Office (such as Outlook, Word and Excel) and Microsoft Teams, and the ability to use IT systems to record activity and produce simple reports

Desirable

Knowledge of local community, voluntary and statutory services
Awareness of how primary care and Primary Care Networks operate within the NHS
Understanding of community development approaches that build on the strengths and assets of individuals and communities
Experience of using clinical or health and wellbeing record systems, such as EMIS

Personal Attributes

Essential

Actively listens, empathises and build trusting relationships in a non judgemental and supportive way
Motivates and supports people to identify goals and work towards positive change
Demonstrates a commitment to reducing health inequalities and
engaging with people from diverse communities
Works collaboratively as part of a team, while also using own initiative
Ability to work flexibly within an evolving service, manage competing priorities while maintaining quality and attention to detail

Desirable

Confidence in working in community-based or non-clinical settings

Qualifications

Essential

GCSEs (or equivalent) including English and Maths, or equivalent level of education and literacy
Relevant qualification or demonstrable equivalent experience in a health, social care, community, voluntary or wellbeing related role
Willingness to undertake role specific training, including health and wellbeing coaching, motivational interviewing, safeguarding, and the use of PCN systems and processes (such as clinical record systems and referral pathways)
Commitment to ongoing professional and personal development, including engagement with supervision and reflective practice

Desirable

Formal training or qualification in health and wellbeing coaching, motivational interviewing or behaviour change approaches
Additional training relevant to community health, social prescribing or personalised care

Other Requirements

Essential

Hold a current UK driving licence and have access to a vehicle that is insured for business purposes
Able to work across multiple sites as required
Willingness to work flexibly to support occasional events or activities outside normal working hours

Person Specification

Experience

Essential

Supporting people on a one-to-one basis in a health, social care, community or voluntary sector setting
Working with a person-centred approach to support people to identify goals and make positive changes
Managing and prioritising a workload or caseload, and recognising when to escalate concerns or seek additional support
Working with people who may face barriers to health and wellbeing, including social or economic challenges

Desirable

Experience working within a PCN, primary care or NHS setting
Delivering group-based support, activities or programmes
Experience of community-based or outreach work
Working with people with long-term health conditions
Experience of working alongside community, voluntary or statutory organisations

Skills & Knowledge

Essential

Understanding of person-centred and personalised care approaches
Understanding of the wider determinants of health and how social, economic and environmental factors affect health and wellbeing
Ability to use behaviour change approaches, such as goalsetting and motivational techniques, to support people to improve their health and wellbeing
Ability to communicate effectively with individuals and groups, both verbally and in writing
Digital skills, including confidence using Microsoft Office (such as Outlook, Word and Excel) and Microsoft Teams, and the ability to use IT systems to record activity and produce simple reports

Desirable

Knowledge of local community, voluntary and statutory services
Awareness of how primary care and Primary Care Networks operate within the NHS
Understanding of community development approaches that build on the strengths and assets of individuals and communities
Experience of using clinical or health and wellbeing record systems, such as EMIS

Personal Attributes

Essential

Actively listens, empathises and build trusting relationships in a non judgemental and supportive way
Motivates and supports people to identify goals and work towards positive change
Demonstrates a commitment to reducing health inequalities and
engaging with people from diverse communities
Works collaboratively as part of a team, while also using own initiative
Ability to work flexibly within an evolving service, manage competing priorities while maintaining quality and attention to detail

Desirable

Confidence in working in community-based or non-clinical settings

Qualifications

Essential

GCSEs (or equivalent) including English and Maths, or equivalent level of education and literacy
Relevant qualification or demonstrable equivalent experience in a health, social care, community, voluntary or wellbeing related role
Willingness to undertake role specific training, including health and wellbeing coaching, motivational interviewing, safeguarding, and the use of PCN systems and processes (such as clinical record systems and referral pathways)
Commitment to ongoing professional and personal development, including engagement with supervision and reflective practice

Desirable

Formal training or qualification in health and wellbeing coaching, motivational interviewing or behaviour change approaches
Additional training relevant to community health, social prescribing or personalised care

Other Requirements

Essential

Hold a current UK driving licence and have access to a vehicle that is insured for business purposes
Able to work across multiple sites as required
Willingness to work flexibly to support occasional events or activities outside normal working hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Mendip Primary Care Network

Address

West Mendip Primary Care Network/Wells City Practice

Priory Health Park

Wells

Somerset

BA5 1TH

United Kingdom

Employer's website

https://www.westmendippcn.co.uk (Opens in a new tab)

Employer details

Employer name

West Mendip Primary Care Network

Address

West Mendip Primary Care Network/Wells City Practice

Priory Health Park

Wells

Somerset

BA5 1TH

United Kingdom

Employer's website

https://www.westmendippcn.co.uk (Opens in a new tab)

Vine Surgery Partnership

Workflow/Admin Assistant

Vine Surgery Partnership View all jobs

Inner London, Greater London

Permanent

GP/General Practitioner

Posted 26 day(s) ago

Reference: A1305-26-0005

Job summary

We are looking for a skilled Workflow/ Admin Assistant to join our GP surgery team. This role would suit someone who is friendly and empathetic, highly organised and accurate, calm when busy, confident using computers, experienced in customer service or office work and willing to learn and work as part of a team.

Working at our practice in Street, Somerset offers the opportunity to be part of a friendly, supportive team serving a welcoming and close-knit community. Street is a vibrant village with a strong community feel, well known for Clarks Village and its beautiful Somerset surroundings, while still within easy reach of Glastonbury, Wells and the Mendip Hills. As a practice, we pride ourselves on teamwork, mutual support and providing high quality care to our patients. We value staff who are approachable, organised and compassionate, and in return we offer a supportive working environment where people are encouraged to learn, develop and feel part of the team.

Main duties of the job

This is a varied and sometimes challenging role. A full description is available but you will be part of a supportive team and each day will be full and rewarding.

About us

Vine Surgery Partnership is a well-established GP practice serving the community of Street and the surrounding Somerset area. We are a friendly, supportive practice with a strong team ethos and a focus on providing high quality, patient-centred care. Patient feedback frequently highlights our caring clinicians, professional staff and the welcoming environment within the surgery. We work closely with other local practices as part of the wider health community to improve access and services for our patients. The practice has a strong focus on continuous learning, development and improving patient services. We are proud to serve our local community and aim to provide compassionate, efficient and professional care to all our patients while maintaining a supportive and positive working environment for our staff.

Details

Date posted

09 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A1305-26-0005

Job locations

Hindhayes Lane

Street

Somerset

BA16 0ET

United Kingdom

Job description

Job responsibilities

Liaises with patients, doctors, staff, other support staff, nursing staff, both surgery and attached, community nursing teams, mental health groups, funeral directors, counsellors, pharmacy, social services, commissioning groups, secondary care (acute and community hospitals), care homes, complex care hub and social prescribers

Job Purpose, Aims and Profile

The Workflow/Admin Assistant post is a multi-skilled position providing a high level of service to patients, internal and external clients and institutions. The post-holder:

Works in Workflow responsible for processing and managing all incoming correspondence (electronically and paper) including coding and keeping the patients records accurate and up to date.

Works in Data responsible for inputting and updating medical data for an agreed set of patients, and all related administrative tasks. General administrative and clerical duties as requested.

Works in Admin responsible for all onward referrals to Secondary Care and other relevant services using systems such as Cinapsis, E-Referrals etc. Organising the timely completion of private medical reports

Works in Reception (although the applicant will not specifically work within reception, they would need to have an understanding of how reception works as there may be times that cover and support is needed) working with the Rapid Health triage system; dealing with enquiries; advising on doctors and nurses availability; recording and passing messages on accurately and efficiently; carrying out a range of related reception duties as appropriate.

Working Hours and Work Schedule

Surgery working week: 08.00 6.30pm Monday to Friday, 08.00 08.00 pm on selected dates. Shared rota with 4 other local practices.

Working hours; normal working schedule between 08.30 and 17:00pm or 20.00 pm Monday to Friday as required.

Occasional Saturdays throughout the year on a rota basis.

Monday; Tuesday; Wednesday; Thursday; Friday: daily schedules to be determined.

The post-holder will be required to cover for colleagues who are absent on annual leave or sickness.

Duties and Responsibilities

Sort all prescription requests, both electronic and manual guided by Pharmacy Team

Record any acute prescriptions and pass to the pharmacy team for consideration.

Contact patients (when requested) to pass on doctors instructions and requests.

Add messages/instructions/date for future action to the medication screen.

Sort and place prescriptions ready for collection or according to their destination.

Process all information flowing from/to doctors and external institutions as appropriate.

Check and process any electronic information as appropriate each day.

Process all records from Primary Care Support England as appropriate.

Enter appropriate x-ray results read codes and comments from doctors.

Sort and distribute all processed, scanned and unscanned documents as appropriate.

Add delivery/birth details on mothers and babys screens; including Hospital Unit No.

Assist in the processing of Prior Notification Lists from Open Exeter in connection with cervical smears.

Ensure correct forms are completed and signed by a GP and returned if a patient needs to be removed from the cervical smear recall list.

Check lab links on the screen each day, match any unmatched patients.

Undertake SNOMED coding into EMIS.

Update, maintain, file and retrieve patient records as appropriate.

Scan medical records and file into the EMIS system.

Set up systems in preparation for the working day.

To assist with the gathering of statistics and information when required.

Process deceased patients notes when required.

Carry out searches of computerised medical records as requested.

Check address template regularly to delete any errors.

Process new patient registrations and questionnaires.

Process deductions of patient notes when a patient leaves the surgery.

Process and manage queries relating to online access requests.

Process and manage all incoming correspondence.

Managing the diary recall system, to include adding requests onto ICE for blood tests and booking appointments.

NHS App and Proxy Access Set up and management

Diary Entries

Recall Support (including Child Imms, Minor Ops & QOF/Recall)

Referrals (ERS & 2WW) - Prepare, process and submit referrals accurately using NHS e-Referral Service (e-RS), Advice and Guidance and other referral pathways such as secure email. Process suspected cancer referrals using C the Signs. Ensure urgent suspected cancer referrals are submitted within required timescales.

Cinapsis Referrals and Admin

SARS

Private Medical Reports

Attend for staff training when necessary.

Receive, sort and circulate/distribute post.

Photocopying as requested.Assist in compilation of statistics.

Filing of paper medical records.

Attend any other training courses deemed necessary by the Practice Manager or Operations Manager.

Carry out any other duties as requested by the Practice Manager or Operations Manager.

Other General Conditions

Holiday entitlement is five working weeks per year (pro rata) plus any Bank Holidays that fall on a normal working day.

All employees are required to adhere to the Health and Safety at Work Act (1974)

The job description will be subject to periodic reviews and may be changed in consultation with the post holder.

On Appointment the post holder must agree to abide by the Statement of Terms and Conditions of Service and the Contract requirements; all published Surgery protocols; policies; procedures; guidelines and work-rules; and any other approved instruction & documentation that may be amended and issued from time to time.