Job description

Job responsibilities

Dealing with telephone queries, checking and updating patient information with clinical staff, managers and patientsCommunicating information verbally and in writing, providing routine information for patients and staff on, for example discharge, admission, transfers May be required to handle barriers to understanding for example anxious patients, relatives, cultural differences, and language or communication difficultiesAnalytical & JudgementalResolves problems, such as locating notes, patient appointment issues, accuracy of patient information, ward queries and escalating when necessary

Planning and Organisation

Organises own workloadOrganises patient transportation, discharges, appointments and patient admissions(ADTs)

Person Specification

Experience

Essential

• Experience of reception / ward clerk / clerical tasks.

Desirable

• Experience in a hospital setting
• Working within a team

Qualifications

Essential

• NVQ 2 in Administration or Business Management, or equivalent based on role

Desirable

• healthcare related admin qualifications / experience

Skills

Essential

• Excellent IT skills
• Excellent communication skills
• Flexible and adaptable to roles

Desirable

• Dealing with the public
• Experience multi tasking
• public / front facing clerical or admin duties

Knowledge

Essential

• Patient management systems
• Must be able to demonstrate an understanding of confidentiality in the workplace.
• Must have basic Knowledge of Child protection issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Healthcare NHS Trust

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Key ResponsibilitiesInformation and Systems Management: Update and add evidence to relevant databases and systems Have a working knowledge of appropriate Trust IT systems Use of email in an effective and professional manner to communicate with other departments, clinical and non-clinicalCommunication: Communicate professionally and effectively with members of the multidisciplinary team answering queries and resolving issues within your remit and seeking advice and guidance as appropriate to resolve issues. Maintain effective communication networks at all levels across the organisation Receive and respond to incoming telephone calls and emails responding and managing in a timely manner or forwarding to your line manager as appropriate Recording all messages and queries appropriately To issue correspondence in accordance with the Medical Appraisal and Revalidation Policy including reminder letters Issue correspondence and communication in relation to the job planning programme of workOrganisational: Use own initiative to plan time effectively and prioritise all incoming work on a daily basis, including responding quickly, appropriately and communicating clearly in relation to urgent / important and unpredictable issues ensuring a high quality administrative service. Support with preparing background information, collate information into reports, produce statistics and create and manage databases as required. To support in the organisation and administration of the job planning schedule and programme of work. Assist with the arrangement of meetings ensuring appropriate venues and resources are available. Rescheduling as appropriate to ensure maximum attendance and appropriate with attendees schedules of work Escalate any problems/issues to the Medical Revalidation and Job Planning Manager to facilitate the smooth running of the job planning programme of work. Provide reports as to the progress of the job planning programme of work To support in the organisation and administration of the trust appraisal and revalidation process including reports, reminders and data entry in accordance with the trust policy Administer the collation of 360 and multisource data for medical appraisee including patient and colleague feedback To accurately type multi source feedback summaries on behalf of appraises and appraisers. Input and extract appraisal and revalidation data in an accurate and timely manner in readiness for appraisal

Person Specification

Qualifications

Essential

• Educated to Diploma/NVQ level 3 or demonstrable equivalent experience
• Have GCSE English (Grade C or above) or equivalent
• Demonstrate a good understanding and importance of confidentiality and data protection

Experience

Essential

• Administration experience preferably in a healthcare setting
• Demonstrable experience of working in a secretarial/administrative role in a busy and variable office environment
• Experience of entering accurately information onto excel spreadsheets and maintaining accurate and consistent data sheets
• Experience of working with Word, Excel, Powerpoint

Skills and Knowledge

Essential

• Be flexible to combine working for members of the team effectively and to timescale
• Demonstrate good organisational skills, prioritising workload between the demands of each specialty
• Excellent knowledge or experience of Microsoft, in particular Word, Excel and/or Access applications, able to make changes to systems to ensure accurate collection of data

Other

Essential

• Maintain confidentiality
• Ability to work as part of a team
• Demonstrate reliable, flexible and self-motivated skill

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities

1.Assist the Facilities Manager & Senior Supervisor with the development of the service, ensuring that this is achieved within the confines of the budget.

2.Ensure that the requirements of the Health & Safety Act and all local rules and Policies/procedures that apply are implemented and followed.

3.Maintain records of all Portering staff attendance/absence, i.e. sickness, Annual leaves etc. and draws attention to any areas of concern relating to high levels of absence.

4.Check and counter sign weekly timesheets against work rotas and transfer this information onto the staff register.

5.To supervise the day-to-day operation of Portering requirement of the Hospital.

6.Deal with initial disciplinary and grievance matters in accordance with the Trusts Policy and procedures.

7.To undertake counselling of staff in accordance with the Trusts policy and Procedure.

8.To ensure staff are up to date with all mandatory training and to assist in the training/induction of staff.

9.Ensure all ad-hoc work is carried out in an efficient manner wherever possible.

10.Assist in the recruitment and selection of staff.

11.Undertake Portering duties.

12.Undertake daily checks of Medical gas levels, maintaining adequate stock levels and keeping record of all delivery notes.

13.To carry cardiac arrest bleep and Supervisors Mobile phone and respond in accordance with the Trust policies and procedures.

14.Report immediately, items for repair to 7500 and keep Facilities Manager informed on ongoing problems with equipment.

15.To liaise with other Supervisors/Managers in the Estates and Facilities Directorate to maintain an efficient service.

16.To ensure rotas and working hours are monitored and controlled within defined limits.

17.To follow all Standard Operating Procedures (SOPs).

Person Specification

Qualifications

Essential

• oAble to read and write. Basic Education to GCSE Grade 4 English and Mathematics
• oDemonstrable experience is advantageous
• oQCF Level 2 or willingness to work towards or relevant experience

Knowledge and Experience

Essential

• oDesirable to have some experience of working in service industry
• oAbility to work effectively as part of a team.
• oAble to demonstrate basic knowledge of Health & Safety
• oKnowledge of NHS Portering standards
• oHospital practices

Skills and Aptitudes

Essential

• oDemonstrate effective communication skill both verbally and written
• oDemonstrable Supervisory Experience
• oAble to support problem solving processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Healthcare NHS Trust

Manor Hospital, Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

All employees who have access to personal data in relation to patients or employees will be aware of their responsibilities under the General Data Protection Regulation (GDPR) (EU) 2016/679. Any breach of the Regulation could result in disciplinary action being taken and criminal charges being brought against the individual who has breached the Regulation.

Health and Safety

Individual employees of Walsall Healthcare Trust and other NHS employees contracted to work on the organisations premises have an equal responsibility, along with managers and supervisors, for maintaining safe working practices for the health and safety of themselves and other persons who may be affected by their acts or omissions at work.

All employees must adhere to their duties under the Health and Safety at Work Act 1974 and other associated safety legislation, including all new Health & Safety Regulations. In addition employees must comply with all the Trusts policies relating to Health & Safety and Risk Management to secure a safe workplace and will draw managements attention to any deficiencies and/or hazards, which might prove detrimental to themselves or others.

There is a general responsibility for employees to act sensibly and reasonably, and attend mandatory health and safety training sessions.

Clinical Governance

All employees are required to actively contribute towards the organisations clinical governance systems, taking responsibility as appropriate for quality standards and work towards the continuous improvement in clinical and service quality.

Safeguarding

Children Walsall Healthcare NHS Trust, working with partner agencies, is committed to safeguarding children and promoting their welfare. All employees have a responsibility to ensure that children and young people are safe from abuse and harm, regardless of their role or wherethey work. Children include young people up to the age of 18 yrs.

Employees must comply with Walsall Local Safeguarding Board Child Protection Procedures andTrust Child Protection Procedures and recognise the importance of listening to children. All employees must attend child protection training relevant to their role and know how to seek advice or support from their manager or the Safeguarding Children team if required.

Vulnerable Adults

All employees have a responsibility to support the safety and well-being of vulnerable adults and to practice in accordance with legislation. Knowledge, skills and competency are to be maintained according to role and responsibilities in order to fulfil Vulnerable Adults responsibilities. All employees must comply with organisational and Walsall Local Authority Vulnerable Adults policies and procedures.

Equality and Diversity

The Trust is committed to promoting equality opportunities to achieve equity of access, experience and outcomes, and to recognising and valuing peoples differences. All employees have an obligation to help achieve this through personal example, open commitment and clear action.

Each individual will take responsibility for promoting inclusive and accessible service provision, employee development and a culture that values and respects difference. All employees should be familiar with, actively promote and work within Equality and Diversity policies at all times ensuring that they do not unlawfully discriminate, either directly or indirectly, on the grounds of race or ethnicity, nationality, religion or belief, sex, marital or civil partnership status, sexual orientation, disability, gender reassignment, age, pregnancy/maternity or any other grounds.

This applies to all activities as a service provider and as an employer. All employees must adhere to the Equality Act 2010

Patient Experience and Public Involvement (PEPI)

The Trust is committed to gaining feedback from all patients using a variety of methods including electronic, paper based and verbal. Within this Trust that feedback is monitored by the patient experience group and used to ensure that future services meet the needs of the patients and demonstrate continuous improvement. Volunteer, staff and families participate in the collection of this data

Customer Care

The aim of the organisation is to provide patients and other service users with the best possible care and service, therefore all our staff are required at all times to put the patient and our service user first and to do their utmost to meet their requests and needs courteously and efficiently.

Infection Control

Employees will work to minimise any risk to clients, the public and other employees from Healthcare Associated Infection including MRSA and C. difficile by ensuring that they are compliant with the Health and Social Care Act 2008 Code of Practice (and as amended from time to time) for the prevention and control of Healthcare Associated Infections (The Hygiene Code); and by ensuring that they are familiar with the organisations Infection Control polices located on the Intranet.

Further responsibilities involve employees in ensuring that service users and members of the public are actively engaged (using a variety of methods) in appropriate service delivery, service development and decision making within their service area and the wider organisation. Determination of these responsibilities should be in conjunction with your line manager and delivered accordingly.

Smoking

The organisation operates a No Smoking policy.

Duty of Candour

There is also a contractual duty of candour imposed on all NHS and non-NHS providers of services to NHS patients in the UK to 'provide to the service user and any other relevant person all necessary support and all relevant information' in the event that a 'reportable patient safety incident' occurs.

The Duty of Candour is a legal duty on hospital, community and mental health trusts to inform and apologise to patients if there have been mistakes in their care that have led to significant harm

Duty of Candour aims to help patients receive accurate, truthful information from health providers

The NHS LAs duty of candour guidance seeks to demystify how health providers can deliver on candour, achieving a wholly transparent culture in health provision being open when errors are made and harm caused

All NHS provider bodies registered with the Care Quality Commission (CQC) have to comply with a new Statutory Duty of Candour

Policies and Procedures

All employees need to be aware of the organisations policies, procedures and protocols relating to their service and work within the guidelines at all times.

Employees have a major role in suggesting and implementing improvement to services and in exercising professional responsibility for both themselves and their peers within an open no-blame culture.

Person Specification

Qualifications

Essential

• QCF/NVQ Level 2 in Healthcare or equivalent qualification/relevant experience
• Maths and English qualification
• Care Certificate or ability to complete within 12 weeks of commencing employment

Skills

Essential

• Able to use and update IT systems with patient information.
• Ability to communicate appropriately with patients, relatives and / or carers
• Able to assess patient's health, safety and wellbeing while undertaking personal care and referring/escalating to other staff as appropriate.

Experience

Essential

• Manual handing of patients (including toileting, bathing, and turning patients), equipment and stores
• Evidence of effective communication skills

Desirable

• Experience in a healthcare environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

o be responsible for ensuring a commitment in providing a high-quality ENT service to patients by continual development of practice in the light of research evidence and by audit against Clinical standards;

To provide advice to primary and secondary care colleagues in other specialties in relation to ENT problems and overseeing the internal referrals assessed by SpRs;

To provide a comprehensive outpatient service from clinics, including the management of patients referred as suspected Head and Neck cancers. Such patients will receive their diagnostics at Walsall and if suspicious, will be discussed at MDT prior to tertiary referral to the cancer centre. Benign conditions will continue to be managed at Walsall;

To support teaching and training of junior medical staff, medical students, and Postgraduate Medical Education in general. The Trust will strongly Support and allow time for CPD for the Successful candidate.

To support and encourage audit and research and develop close links with academic initiatives.

To actively participate in CME and personal development programmes;

To support the on-going development of services for ENT Surgery, liaising with community and primary care services;

Person Specification

Qualifications

Essential

• oBasic Medical Degree
• oFull FRCS/MRCS (ENT) or equivalent
• oEntry on the GMC Specialist Register via:- CCT (Proposed CCT date must be within 6 months of interview) or CESR.
• oHigher Medical Degree
• oEvidence of Higher Specialist Training in Ear, Nose and Throat (or be within 6 months of confirmed entry from date of interview)
• oTraining Experience and able to cover Consultant duties.

CLINICAL EFFECTIVENESS AND EXPERIENCE

Essential

• oExperience of conducting Clinical audit
• oAbility to use the evidence base and clinical audit to support decision making.
• oPrevious NHS Experience
• oSub specialist interest in Benign Head & Neck Surgery /Thyroid Surgery
• oSpecialty training or fixed term programme in EAR, Nose and Throat, or equivalent experience and competence.

Innovation and Service Improvement Experience

Essential

• oAn understanding of the current NHS environment, particularly in relation to reforms, initiatives, and issues.
• oExperience of pathway redesign

MANAGEMENT AND ADMINISTRATIVE EXPERIENCE

Essential

• oAbility to organise and prioritise workload effectively
• oAbility to plan strategically and to exercise sound judgements when faced with conflicting pressures.
• oAbility to participate in the training of Junior medical staff.
• oEvidence of participation in education and training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Healthcare NHS Trust

Walsall Healthcare NHS Trust

Birmingham

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)