Job description

Job responsibilities

Clinical Leadership

• Provide leadership, support and professional guidance to the nursing team.
• Promote and maintain high standards of patient care and clinical practice.
• Ensure nursing services are delivered in accordance with current evidence-based guidance and best practice.
• Develop, implement and review clinical policies, protocols and guidelines.
• Foster a culture of continuous quality improvement and clinical excellence.
• Monitor clinical performance and identify opportunities for service enhancement.
• Work collaboratively with the multidisciplinary team to improve patient outcomes.
• Support the development of advanced nursing practice within the organisation.

Service Development

• Lead the planning, development and implementation of nursing services.
• Develop services that support prevention, early intervention and long-term condition management.
• Lead programmes relating to:
• Long-term condition management
• Health promotion and prevention
• Vaccination and immunisation programmes
• NHS screening programmes
• Women's health services
• Public health initiatives
• Monitor service performance and achievement against agreed targets.
• Support the delivery of QOF, Enhanced Services and other contractual requirements.
• Identify opportunities for innovation, service redesign and improved patient outcomes.

Workforce Management

• Manage and support all members of the nursing team.
• Ensure appropriate staffing levels and skill mix are maintained.
• Develop nursing rotas and workload allocation systems.
• Participate in recruitment, selection and induction of nursing staff.
• Conduct annual appraisals and performance reviews.
• Identify learning and development needs.
• Support career progression and succession planning.
• Ensure compliance with mandatory training and professional revalidation requirements.
• Promote staff wellbeing and professional development.

Governance, Quality and Compliance

• Lead nursing governance activities within the practice.
• Support compliance with:
• Care Quality Commission (CQC) requirements
• Infection Prevention and Control standards
• Clinical Governance frameworks
• Safeguarding policies and procedures
• Health and Safety requirements
• Participate in clinical audits and quality improvement programmes.
• Lead nursing involvement in significant event reviews and organisational learning.
• Investigate incidents, complaints and clinical concerns relating to nursing services.
• Monitor and manage clinical risks.
• Ensure patient safety remains central to all nursing activities.

Infection Prevention and Control

• Act as the practice lead or deputy lead for Infection Prevention and Control as required.
• Ensure compliance with infection prevention policies and standards.
• Conduct audits and monitor compliance.
• Promote best practice across the multidisciplinary team.
• Implement action plans arising from audit findings and inspections.

Operational Responsibilities

• Ensure effective day-to-day operation of nursing services.
• Manage vaccine stocks, clinical supplies and consumables.
• Oversee treatment room processes and procedures.
• Monitor the maintenance and servicing of clinical equipment.
• Ensure clinical areas remain compliant with required standards.
• Work alongside practice management colleagues on operational and strategic developments.
• Support business continuity and emergency planning arrangements.

Clinical Practice

The Clinical Nurse Manager will maintain an appropriate clinical caseload and provide direct patient care in line with qualifications, experience and competency.

Clinical duties may include:

• Running chronic disease management clinics, including:
• Diabetes
• Asthma
• COPD
• Hypertension
• Cardiovascular disease
• Cervical cytology and screening.
• Vaccinations and immunisations.
• Health promotion and lifestyle advice.
• NHS Health Checks.
• Wound care and dressings.
• Chronic disease reviews.
• Minor illness assessment and management (where competent).
• Independent prescribing duties (if qualified as an Independent Prescriber).

Quality Improvement and Audit

• Lead and support clinical audits.
• Monitor nursing quality indicators and service performance.
• Analyse clinical data and identify opportunities for improvement.
• Support the implementation of recommendations arising from audits and reviews.
• Ensure continuous improvement initiatives are embedded within nursing services.

Person Specification

Qualifications

Essential

• Registered Nurse (NMC Registered).
• Current NMC registration with no restrictions to practice.
• Evidence of continuing professional development.
• Qualification and experience in chronic disease management.
• Qualification in Diabetes Care. Demonstrable experience in initiating and managing insulin therapy for patients with diabetes within primary care, including patient assessment, education, dose titration and ongoing monitoring.

Desirable

• Degree in Nursing or related subject.
• Leadership or Management Qualification (ILM, CMI or equivalent).
• Independent Prescribing Qualification.
• Post-registration qualification in Primary Care Nursing.
• Qualification in Cervical Cytology.
• Respiratory Care or Long-Term Conditions Management.

Knowledge and Skills

Essential

• Strong clinical leadership skills.
• Excellent communication and interpersonal skills.
• Knowledge of QOF and Enhanced Services.
• Understanding of clinical governance principles.
• Knowledge of safeguarding procedures.
• Knowledge of Infection Prevention and Control requirements.
• Ability to analyse and interpret clinical data.
• Strong organisational and time management skills.
• Ability to motivate and develop staff.

Desirable

• Knowledge of NHS contractual requirements.
• Knowledge of service redesign and project management.
• Understanding of emerging healthcare technologies and AI applications within healthcare.

Experience

Essential

• Significant experience within General Practice Nursing or Primary Care.
• Experience of leading or supervising clinical staff.
• Experience of managing long-term conditions.
• Experience of clinical audit and quality improvement.
• Experience of implementing evidence-based practice.
• Experience of managing change and service development.

Desirable

• Previous experience as a Lead Nurse or Clinical Nurse Manager.
• Experience of CQC inspections.
• Experience of workforce planning and rota management.
• Experience of managing vaccination and immunisation programmes.
• Experience of independent prescribing.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Waterloo Medical Centre

Address

Waterloo Medical Centre

178 Waterloo Road

Blackpool

Lancashire

FY4 3AD

United Kingdom

Employer's website

https://www.waterloomedical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Medical Secretarial Duties

• Provide secretarial support to GPs, nurses, and the management team.
• Monitor referral processes and support the tracking of patient appointments and outcomes.
• Liaise with hospitals, community services, external agencies, and patients regarding appointments, referrals, and queries.
• Assist with meeting administration, including preparation of
• Undertake general secretarial duties to support the efficient running of the practice.

Reception Duties

• Greet patients and visitors in a professional, courteous and confidential manner.
• Answer incoming telephone calls and deal with enquiries appropriately.
• Book, amend and cancel appointments in accordance with practice procedures.
• Signpost patients to the most appropriate healthcare professional or service.
• Manage patient requests and ensure information is recorded accurately.
• Register new patients and update patient demographic information.
• Process repeat prescription requests in accordance with practice procedures.
• Handle patient enquiries regarding test results, referrals and general practice services.
• Manage incoming and outgoing mail.

Administrative Responsibilities

• Maintain accurate electronic patient records.
• Scan, file and retrieve documents as required.
• Support administrative projects and audits.
• Participate in administrative cover arrangements during staff absence.

Docman Workflow Management

• Process incoming correspondence received electronically through Docman.
• Identify urgent or clinically significant correspondence and escalate promptly to the appropriate clinician.
• Ensure documents are coded, filed and actioned in accordance with practice procedures.

• General Responsibilities

• Maintain patient confidentiality at all times.
• Comply with GDPR, Information Governance requirements and practice policies.
• Follow all safeguarding procedures and report concerns appropriately.
• Comply with health and safety policies and procedures.
• Participate in mandatory training and continuing professional development.
• Attend team meetings and contribute to service improvement initiatives.
• Work flexibly to meet the needs of the practice.

Person Specification

Experience

Essential

• Proven experience of working in a secretarial or medical secretarial role.
• Experience of administration and data entry.
• Experience using IT systems and Microsoft Office applications.

Desirable

• Experience of working in a GP practice, healthcare setting or customer-facing environment.

Knowledge and Skills

Essential

• Excellent attention to detail.
• Strong organisational and time management skills.
• Good communication and interpersonal skills.
• Ability to prioritise workload effectively.
• Understanding of confidentiality and data protection requirements.
• Ability to work both independently and as part of a team.

Qualifications

Essential

• Good standard of general education including GCSEs (or equivalent) in English and Mathematics.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Waterloo Medical Centre

Address

Waterloo Medical Centre

178 Waterloo Road

Blackpool

Lancashire

FY4 3AD

United Kingdom

Employer's website

https://www.waterloomedical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

The Practice Business Manager is the strategic and financial lead for Waterloo Medical Centre, responsible for ensuring the long-term sustainability, growth and success of the practice. Working closely with the GP Partners, the post-holder will provide leadership across business development, finance, governance, workforce planning, estates, contract performance, digital transformation and regulatory compliance.

The Practice Business Manager will support the Partners in delivering high-quality, safe, effective and financially sustainable primary care services whilst ensuring the practice remains responsive to the changing NHS environment.

As a senior leader within the organisation, the post-holder will oversee performance across all departments and provide strategic direction to the Practice Manager, Operations Manager and Reception/Admin Manager, ensuring clear accountability, effective operational delivery and continuous improvement.

The role will champion innovation, digital transformation and the appropriate use of emerging technologies, including Artificial Intelligence (AI), to improve efficiency, patient access, workforce productivity and the overall quality of services provided.

Key Responsibilities

Strategic Leadership and Business Development

• Lead the development and delivery of the practice's strategic objectives.
• Support the Partners in developing long-term business plans and growth strategies.
• Identify opportunities for service expansion, diversification and innovation.
• Monitor changes in NHS policy, legislation and commissioning arrangements and advise Partners accordingly.
• Develop and maintain strong relationships with the ICB, NHS England, PCN, GP Federation, LMC and other stakeholders.
• Lead organisational change programmes and service redesign initiatives.
• Prepare business cases and investment proposals to support future development.

Financial Management

• Prepare, manage and monitor the annual budget.
• Provide regular financial reports and performance analysis to Partners.
• Monitor profit and loss performance and identify areas for improvement.
• Ensure robust financial controls and governance processes are maintained.
• Monitor cash flow and financial forecasting.
• Maximise practice income through effective contract monitoring, claims management and service delivery.
• Oversee procurement processes and major purchasing decisions.
• Identify efficiencies and opportunities for cost reduction without compromising patient care.

Contract Management and Performance

• Lead management of:
• PMS Contracts
• Enhanced Services
• PCN Agreements
• Other commissioned services
• Ensure contractual obligations and key performance indicators are achieved.
• Monitor performance against national, local and contractual requirements.
• Deliver assurance reports to Partners regarding contract compliance and achievement.
• Work with operational teams to maximise income and performance outcomes.

Workforce Planning and Organisational Development

• Lead workforce planning to ensure the practice has the required skills and staffing levels to meet current and future service demands.
• Develop succession plans for key leadership and clinical roles.
• Support recruitment and retention strategies.
• Monitor workforce performance and productivity.
• Promote staff wellbeing, engagement and organisational development.
• Support leadership development throughout the practice.

Governance, Risk and Compliance

• Lead on CQC compliance and inspection readiness.
• Maintain oversight of all governance systems and processes.
• Ensure compliance with:
• CQC Regulations
• NHS contractual requirements
• GDPR and Data Protection legislation
• Information Governance requirements
• Health and Safety legislation
• Maintain a robust risk management framework.
• Oversee business continuity and emergency preparedness arrangements.
• Monitor significant events, complaints, audits and organisational learning.

Estates and Facilities Development

• Develop and oversee estate strategies to support future service demands.
• Lead premises development projects and capital programmes.
• Liaise with architects, contractors, NHS bodies and external stakeholders.
• Ensure premises remain compliant with statutory requirements.
• Support environmental sustainability initiatives and energy efficiency improvements.

Digital Transformation and Innovation

• Lead the strategic adoption of digital technologies that enhance operational efficiency and patient care.
• Promote a culture of innovation and continuous improvement.
• Identify opportunities to streamline administrative and clinical processes through automation and digital solutions.
• Work with management teams to maximise use of practice systems and digital tools.
• Support the implementation of new NHS digital initiatives and technologies.

Leadership and Management

• Provide strategic leadership across the organisation.
• Oversee performance across operational departments.
• Ensure clear accountability and effective delegation of responsibilities.
• Foster a culture of teamwork, professionalism and continuous improvement.
• Lead organisational change initiatives.
• Act as a senior ambassador for the practice with external partners and stakeholders.

Key Performance Indicators (KPIs)

The Practice Business Manager will be accountable for:

Financial Performance

• Delivery of agreed budgets.
• Profitability and financial sustainability.
• Cash flow management.

Contract Performance

• Achievement of contractual targets.
• Enhanced Service delivery.
• PCN and commissioned service performance.

Workforce Performance

• Workforce productivity.
• Recruitment and retention outcomes.
• Succession planning achievement.
• Staff engagement and wellbeing.

Strategic Objectives

• Delivery of business plans and strategic projects.
• Service development and growth initiatives.
• Estates development programmes.

Governance and Compliance

• CQC readiness and inspection outcomes.
• Risk management effectiveness.
• Compliance with statutory and contractual requirements.

Digital Transformation

• Successful implementation of digital solutions.
• Adoption of AI and emerging technologies.
• Efficiency improvements resulting from innovation programmes.

Person Specification

Qualifications

Essential

• Degree level qualification or equivalent management experience.
• Significant senior management experience within healthcare, primary care or a comparable environment.
• Strong financial and budget management skills.
• Experience of strategic planning and organisational development.
• Excellent leadership and people management skills.
• Knowledge of NHS primary care contracts and funding streams.
• Understanding of governance, risk management and compliance frameworks.
• Excellent communication, negotiation and influencing skills.
• Strong analytical and problem-solving abilities.
• Commitment to innovation and digital transformation.

Desirable

• Experience in General Practice management.
• ILM, CMI or equivalent management qualification.
• Project Management qualification.
• Experience leading CQC inspections.
• Experience of estates development projects.
• Knowledge of AI technologies and digital transformation programmes within healthcare.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Waterloo Medical Centre

Address

Waterloo Medical Centre

178 Waterloo Road

Blackpool

Lancashire

FY4 3AD

United Kingdom

Employer's website

https://www.waterloomedical.co.uk/ (Opens in a new tab)