Job summary

This is an exciting opportunity for an experienced Senior Administrator to join a dynamic and forward-looking Primary Care Network (PCN), based in Thetford, Norfolk.

We are seeking an enthusiastic, hard-working, and caring person to support the continued growth and development of Breckland Alliance PCN.

The role is interesting and varied, and provides an excellent career development opportunity.

Main duties of the job

• Undertaking a variety of administrative and compliance duties including the provision of secretarial and clerical support to our Primary Care Network (PCN) team including Clinical Director and PCN Business Manager
• Supporting the PCN Business Manager to maintain policy and procedure documents and risk registers
• Assisting with the review of compliance standards across the PCN
• Demonstrating a positive attitude towards digital transformation, with a willingness to learn and utilise emerging technologies, including Microsoft Copilot and AI agents
• Seeking opportunities to improve efficiency, automate routine tasks, enhance productivity and support modern ways of working
• Organisation of meetings including agenda formation, minutes and accurate record keeping
• Producing external communications, including via social media, in respect of PCN activities
• Administration support of PCN services such as, but not limited to, Vasectomy service and Travel Vaccines
• Maintaining high standards of communication across the PC
• Arranging training courses for the PCN, including booking and communicating invitations appropriately
• Monitoring email inboxes daily, disseminating information across the PCN
• Assist with HR and recruitment across the Breckland Alliance (advertising, interview set-up, references, inductions, appraisals, etc.)
• Assisting with shared staff annual leave and other absence
• Undertaking any other additional duties reasonable to the role, as requested by the PCN Manager and/or PCN Clinical Director

About us

The Breckland Alliance is a Primary Care Network (PCN) and clinical research partnership based in Thetford, Norfolk.

The 3 member practices are School Lane Surgery and The Grove Surgery, both located in Thetford, and Watton Medical Practice, located approximately 14 miles to the northeast of Thetford.

These 3 GP practices provide primary healthcare services for a total of approximately 45,000 patients.

Job summary

Phlebotomist - Bank

Main Duties of the Job

Working as part of our multidisciplinary team, you will be responsible for providing a safe, efficient and compassionate phlebotomy service to our patients.

Job Title: Phlebotomist Reports To: Management and Partners

Main duties of the job

Key Responsibilities

• Obtain patient consent for the collection of blood samples.
• Perform venepuncture in accordance with local policies and procedures.
• Maintain accurate patient records using SystmOne.
• Ensure the correct labelling, packaging and storage of samples for transportation to the laboratory.
• Work collaboratively within the wider practice team.
• Recognise and escalate safeguarding concerns appropriately.
• Act as a chaperone when required.

In addition to the above responsibilities, you may be required to:

• Participate in audits, meetings and training.
• Participate in local initiatives and research to enhance service delivery and patient care.
• Support and participate in shared learning within the practice.
• Complete opening and closing procedures in line with practice protocols.
• Maintain stock levels within clinical rooms.
• Support infection prevention and control procedures.
• Promote patient wellbeing and provide opportunistic health advice where appropriate.

About us

Watton Medical Practice is a well-established, patient-focused GP practice serving the local community in Watton and the surrounding areas. We are proud to provide high-quality, compassionate care within a supportive and forward-thinking primary care environment.

Our multidisciplinary team includes GPs, practice nurses, healthcare assistants, allied health professionals, pharmacists, care navigators and an experienced administrative team, all working collaboratively to deliver safe and effective patient care. We value teamwork, open communication and supporting one another to achieve the best outcomes for our patients.

We aim to create a positive workplace where staff feel respected, listened to and encouraged to develop professionally. The practice supports ongoing learning, service development and innovation and we welcome team members who are enthusiastic about improving patient care and contributing new ideas.

Based in a modern purpose-built surgery in Norfolk, we offer a friendly working atmosphere with a strong sense of community. We understand the importance of work-life balance and strive to maintain a supportive environment where staff wellbeing is valued alongside high clinical standards.

Details

Date posted

22 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Bank

Working pattern

Flexible working

Reference number

A4083-26-0010

Job locations

24 Gregor Shanks Way

Watton

Thetford

Norfolk

IP25 6FA

United Kingdom

Job description

Job responsibilities

The successful candidate will:

• Maintain effective communication with patients, carers and colleagues.
• Build positive working relationships across all departments within the practice.
• Liaise effectively with GPs, nurses, administrative teams and external organisations.
• Demonstrate empathy, patience and understanding when dealing with vulnerable patients.
• Adapt communication styles to meet the needs of individuals, including those with communication difficulties or language barriers.
• Contribute positively to team meetings and practice initiatives.
• Promote a culture of respect, inclusion and teamwork.

Confidentiality and Information Governance

The post-holder will have access to sensitive patient and organisational information and must:

• Maintain strict confidentiality at all times.
• Comply with GDPR, Data Protection legislation and practice policies.
• Handle patient information securely and appropriately.
• Ensure information is only shared with authorised individuals in accordance with established procedures.

Quality and Continuous Improvement

The post-holder will:

• Contribute to maintaining high standards of patient care and service delivery.
• Identify areas for improvement and suggest solutions.
• Participate in quality improvement projects where appropriate.
• Support the practice in achieving contractual, clinical and quality targets.
• Work collaboratively to improve patient experience and access to services.
• Take responsibility for personal performance and professional development.

Health and Safety

The post-holder will:

• Adhere to all health and safety policies and procedures.
• Maintain a safe working environment for patients, visitors and colleagues.
• Use personal security systems where appropriate.
• Report hazards, incidents and risks promptly.
• Follow infection prevention and control procedures.
• Participate in mandatory training and updates.

Equality, Diversity and Inclusion

Watton Medical Practice is committed to promoting equality, diversity and inclusion. The post-holder will:

• Treat all patients, colleagues and visitors with dignity and respect.
• Support an inclusive and welcoming environment.
• Recognise and respect individual needs, beliefs and circumstances.
• Deliver services in a non-judgemental and compassionate manner.

Training and Development

As a teaching and training practice, we are committed to supporting staff development. The successful candidate will:

• Participate in mandatory and role-specific training.
• Engage in appraisals and personal development reviews.
• Take responsibility for maintaining and developing their own knowledge and skills.
• Contribute to a culture of continuous learning and improvement.
• Support students, trainees and new team members where appropriate.

What We Offer

• A supportive, friendly and collaborative team environment.
• Opportunities for learning, development and career progression.
• The chance to work within an innovative and expanding practice.
• Exposure to a broad range of healthcare services and patient groups.
• The opportunity to make a meaningful difference to patients' lives every day.
• A positive workplace culture where staff wellbeing, teamwork and mutual respect are highly valued.

Person Specification

We Are Looking for Someone Who Is:

• Passionate about delivering excellent patient care.
• Compassionate and committed to patient-centred care.
• Organised, reliable and able to prioritise workload effectively.
• A confident communicator with excellent interpersonal skills.
• Comfortable working in a busy and sometimes demanding environment.
• Able to work both independently and as part of a team.
• IT literate and willing to learn new systems and processes.
• Professional, flexible and adaptable.
• Empathetic when supporting patients who may be anxious or vulnerable.
• Committed to maintaining confidentiality and high professional standards.

This role presents an excellent opportunity to join a highly respected and innovative practice where you can develop your skills, contribute to outstanding patient care and become a valued member of a team dedicated to improving the health and wellbeing of our community.

Knowledge and Skills

Essential

• Ability to provide high-quality patient care.
• Good interpersonal and communication skills.
• Basic IT skills.

Desirable

• Awareness of blood-borne viruses.

Experience

Essential

• Experience of working within a nursing or healthcare team.

Desirable

• Experience of working in a GP practice or primary care setting.

Qualifications

Essential

• Qualified in Phlebotomy.
• Good standard of general education, including GCSEs (or equivalent) in English and Mathematics.
• Competent IT skills, including the use of Microsoft Office applications.
• Willingness to undertake role-specific training and continuous professional development.

Desirable

• Understanding of primary care services and the NHS.
• Knowledge of SystmOne or other clinical systems.

Job description Job responsibilities The successful candidate will: Maintain effective communication with patients, carers and colleagues. Build positive working relationships across all departments within the practice. Liaise effectively with GPs, nurses, administrative teams and external organisations. Demonstrate empathy, patience and understanding when dealing with vulnerable patients. Adapt communication styles to meet the needs of individuals, including those with communication difficulties or language barriers. Contribute positively to team meetings and practice initiatives. Promote a culture of respect, inclusion and teamwork. Confidentiality and Information GovernanceThe post-holder will have access to sensitive patient and organisational information and must: Maintain strict confidentiality at all times. Comply with GDPR, Data Protection legislation and practice policies. Handle patient information securely and appropriately. Ensure information is only shared with authorised individuals in accordance with established procedures. Quality and Continuous ImprovementThe post-holder will: Contribute to maintaining high standards of patient care and service delivery. Identify areas for improvement and suggest solutions. Participate in quality improvement projects where appropriate. Support the practice in achieving contractual, clinical and quality targets. Work collaboratively to improve patient experience and access to services. Take responsibility for personal performance and professional development. Health and SafetyThe post-holder will: Adhere to all health and safety policies and procedures. Maintain a safe working environment for patients, visitors and colleagues. Use personal security systems where appropriate. Report hazards, incidents and risks promptly. Follow infection prevention and control procedures. Participate in mandatory training and updates. Equality, Diversity and InclusionWatton Medical Practice is committed to promoting equality, diversity and inclusion. The post-holder will: Treat all patients, colleagues and visitors with dignity and respect. Support an inclusive and welcoming environment. Recognise and respect individual needs, beliefs and circumstances. Deliver services in a non-judgemental and compassionate manner. Training and DevelopmentAs a teaching and training practice, we are committed to supporting staff development. The successful candidate will: Participate in mandatory and role-specific training. Engage in appraisals and personal development reviews. Take responsibility for maintaining and developing their own knowledge and skills. Contribute to a culture of continuous learning and improvement. Support students, trainees and new team members where appropriate. What We Offer A supportive, friendly and collaborative team environment. Opportunities for learning, development and career progression. The chance to work within an innovative and expanding practice. Exposure to a broad range of healthcare services and patient groups. The opportunity to make a meaningful difference to patients' lives every day. A positive workplace culture where staff wellbeing, teamwork and mutual respect are highly valued. Person SpecificationWe Are Looking for Someone Who Is: Passionate about delivering excellent patient care. Compassionate and committed to patient-centred care. Organised, reliable and able to prioritise workload effectively. A confident communicator with excellent interpersonal skills. Comfortable working in a busy and sometimes demanding environment. Able to work both independently and as part of a team. IT literate and willing to learn new systems and processes. Professional, flexible and adaptable. Empathetic when supporting patients who may be anxious or vulnerable. Committed to maintaining confidentiality and high professional standards. This role presents an excellent opportunity to join a highly respected and innovative practice where you can develop your skills, contribute to outstanding patient care and become a valued member of a team dedicated to improving the health and wellbeing of our community.Knowledge and SkillsEssential Ability to provide high-quality patient care. Good interpersonal and communication skills. Basic IT skills. Desirable Awareness of blood-borne viruses. ExperienceEssential Experience of working within a nursing or healthcare team. Desirable Experience of working in a GP practice or primary care setting. QualificationsEssential Qualified in Phlebotomy. Good standard of general education, including GCSEs (or equivalent) in English and Mathematics. Competent IT skills, including the use of Microsoft Office applications. Willingness to undertake role-specific training and continuous professional development. Desirable Understanding of primary care services and the NHS. Knowledge of SystmOne or other clinical systems.

Person Specification

Experience

Essential

• Evidence of continuing professional development.
• Experience working within primary care or general practice nursing.

Desirable

• Experience using SystmOne.
• Experience participating in quality improvement or audit work.

Person Specification Experience Essential Evidence of continuing professional development. Experience working within primary care or general practice nursing. Desirable Experience using SystmOne. Experience participating in quality improvement or audit work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Watton Medical Practice

Address

24 Gregor Shanks Way

Watton

Thetford

Norfolk

IP25 6FA

United Kingdom

Employer's website

https://www.wattonmedicalpractice.co.uk (Opens in a new tab)

Employer details

Employer name

Watton Medical Practice

Address

24 Gregor Shanks Way

Watton

Thetford

Norfolk

IP25 6FA

United Kingdom

Employer's website

https://www.wattonmedicalpractice.co.uk (Opens in a new tab)

Job summary

Job Summary:

As a Healthcare Assistant, you are a key member of the clinical team, supporting the delivery of General Medical Services to patients attending the practice. Working alongside GPs and nursing staff, you will provide treatment, preventative care, screening, and patient education.

You will see patients referred by a GP or nurse, or attending for procedures and treatments. Provide appropriate advice on ongoing care and refer any needs outside your scope of practice to a suitable clinician.

Main Duties:

Assist with routine patient care as directed by GPs and senior clinical staff.

Clean and maintain clinical equipment in line with Infection Control policies.

Stock and maintain GP and nursing rooms.

Chaperone and support patients during clinical examinations when required.

Record patient observations, including height, weight, blood pressure, and other measurements.

Collect and process specimens (e.g. urine samples) and complete relevant laboratory documentation.

Perform phlebotomy and prepare samples for transport to the laboratory.

Carry out ECGs.

Undertake housekeeping duties, including maintaining cleanliness of treatment and consulting rooms and preparing laundry and linen.

Maintain accurate records and report any issues or concerns to senior staff.

About Us:

This is an excellent opportunity to join a small, friendly, and dedicated team within a busy and supportive general practice environment.

Main duties of the job

Assist in and perform routine tasks related to patient care as directed by senior nursing staff and Gps

Maintain and clean equipment used by the nurses and GPs according to the practice Infection Control Policy

Maintain GP and Nurses rooms, stocking and rotating items as required

Chaperoning and assisting patients where appropriate who are being examined by a clinician

Recording heights, weights, blood pressure and other measurements of patients as required

Obtaining specimens e.g. urine, testing as instructed and completing appropriate laboratory forms

Carry out phlebotomy duties and prepare blood samples and forms for transporting to the appropriate laboratory

Carry out ECGs

Undertake housekeeping duties including, general tidiness and cleanliness of treatment and GP rooms, preparation of laundry and linen for surgeries

Maintain accurate records, ensuring the senior staff are advised of potential problems or errors within the range of assigned tasks

About us

Watton Medical Practice is a well-established, patient-focused GP practice serving the local community in Watton and the surrounding areas. We are proud to provide high-quality, compassionate care within a supportive and forward-thinking primary care environment.

Our multidisciplinary team includes GPs, practice nurses, healthcare assistants, allied health professionals, pharmacists, care navigators and an experienced administrative team, all working collaboratively to deliver safe and effective patient care. We value teamwork, open communication and supporting one another to achieve the best outcomes for our patients.

We aim to create a positive workplace where staff feel respected, listened to and encouraged to develop professionally. The practice supports ongoing learning, service development and innovation and we welcome team members who are enthusiastic about improving patient care and contributing new ideas.

Based in a modern purpose-built surgery in Norfolk, we offer a friendly working atmosphere with a strong sense of community. We understand the importance of work-life balance and strive to maintain a supportive environment where staff wellbeing is valued alongside high clinical standards.