Job description

Job responsibilities

Main Purpose of the job: To be the focal point of the surgery and to act as a liaison between patients, clinicians and other members of the practice team, and to provide a high standard of customer services at all times.

The candidate will:

Ensure the smooth running of the reception and prioritise workload as appropriate.

Answer telephone enquiries in a prompt, efficient and helpful manner.

Will liaise with hospitals and other outside agencies regarding appointments, missing hospital correspondence and test results.

Deal with enquiries from patients professionally and sympathetically.

Will request prescriptions and complete administrative tasks.

Deal with referrals and clinical letters.

Will provide additional administrative support to the practice as required.

The role would suit someone with the following skills:

• Excellent interpersonal and communication skills, both written and verbal
• Attention to detail
• Ability to work under pressure and adhere to deadlines
• Flexible approach to working
• Discrete, honest and reliable
• Professional

Person Specification

Qualifications

Essential

• GCSEs / A levels or equivalent

Experience

Desirable

• Experience working in Primary Care / GP care setting.
• Use of Emis Web

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Westbourne Medical Group

Address

Kelso Grove

Houghton Le Spring

Tyne And Wear

DH4 4RW

United Kingdom

Employer's website

https://www.westbournegp.nhs.uk/ (Opens in a new tab)