Job summary

Westlands Medical Centre has an exciting new vacancy for a Receptionist/Administrator to join our dynamic administrative team!

We are seeking an enthusiastic, professional, and patient-focused individual to become part of our busy and supportive team. This varied role combines reception, administrative, secretarial, and prescription duties, providing an excellent opportunity for someone who enjoys working in a fast-paced healthcare environment.

As the first point of contact for patients, visitors, and external healthcare professionals, you will deliver exceptional customer service while supporting the efficient day-to-day running of the practice. In addition to managing appointments and patient enquiries, you will assist with a range of administrative and secretarial tasks, including processing correspondence, managing clinical documentation, supporting referral processes, and undertaking prescription-related administration in accordance with practice protocols.

The successful candidate will have excellent communication and organisational skills, strong attention to detail, and the ability to manage a varied workload while maintaining strict confidentiality. Previous experience within a GP practice, healthcare setting, prescription administration, or medical secretarial role would be desirable , although full training will be provided for the right candidate.

Main duties of the job

• Handling incoming telephone calls to the surgery
• Processing repeat prescriptions according to practice policy
• Completing tasks set by the practice manager and the doctors / clinicians
• Opening and closing front doors in line with opening times
• Greeting patients kindly and courteously
• Working as part of a team collaboratively with other team members
• Preparing the surgery, waiting area, consulting rooms in preparation for clinics
• Working in secretaries processing referrals/dictation

About us

Westlands Medical Centre has 10,500 patients with the Reception Team at the centre of the organisation. We are an experienced Training and Research Practice.

Westlands Medical Centre Vision

The doctors, nurses, and all staff are committed to the provision of High Quality Patient Centred Care and best practice, through the delivery of services which are timely, considerate and responsive to the needs of our patient population, and supported by a clear focus on excellent customer service. We will:

• Strive to provide high quality, ethically sound, comprehensive patient centred care, by listening to and understanding the needs of our patients.
• Provide equal access to our services, and value the diversity of our patients and staff.
• Encourage patient involvement in the management of their care.
• Provide an environment which is clean, safe and conducive to high quality patient care.
• Provide excellent customer service, by ensuring we respond to you in an open, caring, non-judgmental and timely manner.
• Ensure clinical and non-clinical staff partake in continuous professional development.
• Work with the wider healthcare community to deliver an innovative and holistic service.
• Regularly communicate with patients and staff on surgery performance.

Job summary

To provide a high-quality phlebotomy service to patients registered at Westlands Medical Centre by safely and efficiently collecting blood samples for investigation, diagnosis, and monitoring. The post holder will deliver compassionate, patient-centred care and contribute to the overall effectiveness of the clinical team.

Interviews to be held the week commencing 1st June 2026.

Main duties of the job

About us

Westlands Medical Centre has 10,500 patients with the Reception Team at the centre of the organisation. We are an experienced Training and Research Practice.

Westlands Medical Centre Vision

The doctors, nurses, and all staff are committed to the provision of High Quality Patient Centred Care and best practice, through the delivery of services which are timely, considerate and responsive to the needs of our patient population, and supported by a clear focus on excellent customer service. We will:

• Strive to provide high quality, ethically sound, comprehensive patient centred care, by listening to and understanding the needs of our patients.
• Provide equal access to our services, and value the diversity of our patients and staff.
• Encourage patient involvement in the management of their care.
• Provide an environment which is clean, safe and conducive to high quality patient care.
• Provide excellent customer service, by ensuring we respond to you in an open, caring, non-judgmental and timely manner.
• Ensure clinical and non-clinical staff partake in continuous professional development.
• Work with the wider healthcare community to deliver an innovative and holistic service.
• Regularly communicate with patients and staff on surgery performance.