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Medical Receptionist
Weymouth Bay Medical Practice
North East England
GBP 24,517 - 27,102 per year
Admin and Clerical
Job summary We are looking to expand our team and an exciting opportunity has become available for a highly motivated individual to join our friendly, suppor...
28 day(s) ago
Medical Receptionist
Weymouth Bay Medical Practice
North East England
GBP 24,517 - 27,102 per year
Admin and Clerical
Job summary We are looking to expand our team and an exciting opportunity has become available for a highly motivated individual to join our friendly, suppor...
28 day(s) ago
Phlebotomist/ Health Care Assistant (HCA)
Weymouth Bay Medical Practice
Inner London, Greater London
GP/General Practitioner
Job summary We are delighted to be expanding our team and are excited to offer an opportunity for a Phlebotomist or Healthcare Assistant (HCA) to join our frie…
8 day(s) ago
Phlebotomist/ Health Care Assistant (HCA)
Weymouth Bay Medical Practice
Inner London, Greater London
GP/General Practitioner
Job summary We are delighted to be expanding our team and are excited to offer an opportunity for a Phlebotomist or Healthcare Assistant (HCA) to join our frie…
8 day(s) ago
Posted 28 day(s) ago
Reference: 2321699
Job summary
We are looking to expand our team and an exciting opportunity has become available for a highly motivated individual to join our friendly, supportive, and newly merged Weymouth Bay Medical Practice as a Medical Receptionist.
Full and Part time hours are available (hours can be negotiated) with a set weekly working pattern.
The salary is £12.71 - £14.05 per hour; £24,517 - £27,102 for 37 hours per week (pro rata) with the benefit of a NHS or NEST pension.
You should have excellent communication skills and have the ability to work as part of a diverse team. The successful candidate will also have strong IT and keyboard skills and be someone who can demonstrate empathy and tact with the ability to communicate with a range of people in an approachable and understanding manner.
If you are passionate about delivering outstanding healthcare and share our values, join us to support the achievement of our goals.
If you would like an informal discussion, please contact Victoria Boursnell-Brooks on 01305 774466, or email [email protected].
Closing Date: 25 September 2026
Formal Interview Date: 2 October 2026
Main duties of the job
The successful candidate will provide reception duties for the practice, and communicate with patients, doctors and other clinical staff in a courteous, efficient and effective way. They will receive, assist and direct patients in accessing the appropriate service or healthcare professional and undertake a variety of duties to assist in the smooth running of the Practice, in accordance with agreed procedures, protocols and timescales. For a full list of duties, please refer to the job description. Previous experience in a busy receptionist role or customer service environment is desirable although full training will be given.
About us
Weymouth Bay Medical Practice is a large friendly GP practice in Weymouth, Dorset (previously known as Royal Crescent and Preston Road Practice and Dorchester Road Practice) and both practices were inspected previously and were rated as Outstanding and Good by the Care Quality Commission.
We are committed to continually improve the patient experience, whilst achieving high quality services and implementing innovative change and are looking to expand our reception team to support the Practice in doing this.
The Practice looks after 26,500 patients with 3 purpose-built surgeries, one in the town centre of Weymouth (Royal Crescent Surgery), one in Lodmoor (Dorchester Road Surgery) and one on the outskirts, in the area of Preston (Preston Road Surgery). We are a training practice with a dedicated team of 22 GP Partners and 60 nursing and administrative staff, and we value the contribution of each staff member.
Details
Date posted
04 September 2026
Pay scheme
Other
Salary
£24,517 to £27,102 a year
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A0953-26-0005
Job locations
Royal Crescent Surgery
25 Crescent Street
Weymouth
Dorset
DT4 7BY
United Kingdom
Preston Road Surgery
102 Preston Road
Weymouth
Dorset
DT36BB
United Kingdom
Dorchester Road Surgery
Dorchester Road
Weymouth
Dorset
DT47LE
United Kingdom
Job description
Job responsibilities
1. Reception Duties
a) To welcome patients in a friendly manner and monitor the flow of patients into consulting and treatment rooms.
b) Answer incoming phone calls.
c) Signpost patients to the most appropriate service for their needs.
d) Make appointments for patients in accordance with the practice protocol.
e) Ensure that patients with an urgent need are seen in a logical and non-disruptive manner in accordance with the practice protocol.
f) Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.
g) Advise patients in advance (where possible) of relevant charges for private services, accept payment and issue receipts for same.
h) Respond appropriately to all queries and requests for assistance from patients and other visitors.
i) Enter requests for home visits in the appropriate recording system, stating time received and including all relevant information and where necessary refer to the Duty Doctor.
j) Assist with queries regarding prescriptions and refer complex queries to the prescribing team..
k) Ensure reception and waiting areas are kept neat and tidy.
l) To conduct oneself in a professional manner maintaining courtesy, discretion and patience at all times.
m) Attend staff meetings and carry out any other delegated duties considered appropriate to the post by the Operations Manager
n) To be flexible and work with colleagues to cover for absence due to holiday and sickness.
2. Management of Appointment Systems
a) Ensure total familiarity with all appointment systems in effect, including regular and incidental variations.
b) Book appointments ensuring sufficient information regarding the reason for the appointment (where appropriate) is recorded in accordance with the practice protocol.
3. Management of Medical Records
a) Where records are computerised, data input should be accurate and identifiable by always using personal ID login. ID login should be maintained by changing login ID when prompted by the system.
4. Start and end of day Procedures
a) May complete opening and closing procedures in accordance with the duty rota.
5. Training
a) Undertake training where relevant to the tasks and responsibilities associated with the role and under the direction of your manager.
Perform any duty specifically delegated by your manager as being properly the responsibility of the role.
The tasks and responsibilities in this job description may change in the light of developments within the practice or practice and are subject to review.
Job description
Job responsibilities
1. Reception Duties
a) To welcome patients in a friendly manner and monitor the flow of patients into consulting and treatment rooms.
b) Answer incoming phone calls.
c) Signpost patients to the most appropriate service for their needs.
d) Make appointments for patients in accordance with the practice protocol.
e) Ensure that patients with an urgent need are seen in a logical and non-disruptive manner in accordance with the practice protocol.
f) Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.
g) Advise patients in advance (where possible) of relevant charges for private services, accept payment and issue receipts for same.
h) Respond appropriately to all queries and requests for assistance from patients and other visitors.
i) Enter requests for home visits in the appropriate recording system, stating time received and including all relevant information and where necessary refer to the Duty Doctor.
j) Assist with queries regarding prescriptions and refer complex queries to the prescribing team..
k) Ensure reception and waiting areas are kept neat and tidy.
l) To conduct oneself in a professional manner maintaining courtesy, discretion and patience at all times.
m) Attend staff meetings and carry out any other delegated duties considered appropriate to the post by the Operations Manager
n) To be flexible and work with colleagues to cover for absence due to holiday and sickness.
2. Management of Appointment Systems
a) Ensure total familiarity with all appointment systems in effect, including regular and incidental variations.
b) Book appointments ensuring sufficient information regarding the reason for the appointment (where appropriate) is recorded in accordance with the practice protocol.
3. Management of Medical Records
a) Where records are computerised, data input should be accurate and identifiable by always using personal ID login. ID login should be maintained by changing login ID when prompted by the system.
4. Start and end of day Procedures
a) May complete opening and closing procedures in accordance with the duty rota.
5. Training
a) Undertake training where relevant to the tasks and responsibilities associated with the role and under the direction of your manager.
Perform any duty specifically delegated by your manager as being properly the responsibility of the role.
The tasks and responsibilities in this job description may change in the light of developments within the practice or practice and are subject to review.
Person Specification
Knowledge and skills
Essential
- Excellent communication skills (face to face, on the phone and written)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow policy and procedure
Desirable
- Systmone user skills
- Problem solving & analytical skills
Qualifications
Essential
- Good standard of secondary education
Desirable
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
Experience
Essential
- Experience of working with the general public
Desirable
- Dealing with people on the phone, often high call volumes
- Signposting people to different services based on their need
- Running a reception desk; managing numerous and varied requests
- Experience of working in a health care setting
- Experience of administrative duties
Person Specification
Knowledge and skills
Essential
- Excellent communication skills (face to face, on the phone and written)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow policy and procedure
Desirable
- Systmone user skills
- Problem solving & analytical skills
Qualifications
Essential
- Good standard of secondary education
Desirable
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
Experience
Essential
- Experience of working with the general public
Desirable
- Dealing with people on the phone, often high call volumes
- Signposting people to different services based on their need
- Running a reception desk; managing numerous and varied requests
- Experience of working in a health care setting
- Experience of administrative duties
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Weymouth Bay Medical Practice
Address
Royal Crescent Surgery
25 Crescent Street
Weymouth
Dorset
DT4 7BY
United Kingdom
Employer's website
https://www.weymouthbaymedicalpractice.co.uk/ (Opens in a new tab)
Employer details
Employer name
Weymouth Bay Medical Practice
Address
Royal Crescent Surgery
25 Crescent Street
Weymouth
Dorset
DT4 7BY
United Kingdom
Employer's website
https://www.weymouthbaymedicalpractice.co.uk/ (Opens in a new tab)
Apply Now
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Phlebotomist/ Health Care Assistant (HCA)
Weymouth Bay Medical Practice View all jobs
Posted 8 day(s) ago
Reference: A0953-26-0006
Job summary
We are delighted to be expanding our team and are excited to offer an opportunity for a Phlebotomist or Healthcare Assistant (HCA) to join our friendly, supportive, and progressive practice.
We are looking for a dedicated, compassionate, and motivated individual who takes pride in delivering high-quality patient care and enjoys working as part of a collaborative and supportive team. Phlebotomy experience is essential.
If you are an HCA, please note that phlebotomy will be a predominant part of the role, alongside other clinical responsibilities.
Salary:
Placement within this salary scale is negotiated based on skills and experience.
Phlebotomist: £12.92-£13.48 per hour; £24,923 - £26,003 for 37 hours per week (pro rata) with the benefit of an NHS or NEST pension.
Healthcare Assistant: £13.17-14.05; £25,405 - £27,102 for 37 hours per week (pro rata) with the benefit of an NHS or NEST pension.
Hours:
Full and Part-time applications welcomed (minimum 10 hours per week), hours can be negotiated with a set weekly working pattern.
Closing Date: 12 October 2026
Formal Interview Date: 20 October 2026
If you would like to apply for the post, please ensure you have read the job description and person specification carefully.
Main duties of the job
Phlebotomist and Healthcare Assistant:
Undertake and accurately record the following tasks:
- venepuncture (patients of 16 years and over). Phlebotomists/ HCAs who have undertaken specific training in paediatric venepuncture and been deemed competent may carry out venepuncture in patients aged 10 years and over.
- raise ICE forms (according to protocol)
- measurement of height and weight and BMI - urinalysis and preparation of specimens for investigation by the pathology laboratory - measurement of blood pressure and temperature
- health promotion
- assist with clinical procedures such as implants, coils and minor surgery
- chaperone
HCA:
- pulse rate and rhythm
- peak flow measurements
- recording of ECGs
- smoke stop advice and referral
- smoking cessation
- spirometry - inhaler technique
- pulse oximetry
- near patient testing
- new patient checks
- NHS Health checks
- referrals to healthy living
- health promotion
Extended HCA tasks only to be undertaken with (or working towards) NVQ 3 or other similar and relevant training and validated training and assessment of competence:
- dressings
- removal of stitches
-B12 injections - diabetes foot checks
Please see attached full job descriptions.
About us
Weymouth Bay Medical Practice is a large friendly GP practice in Weymouth, Dorset (previously known as Royal Crescent and Preston Road Practice and Dorchester Road Practice) and both practices were inspected previously and were rated as Outstanding and Good by the Care Quality Commission.
The Practice cares for 26,500 patients with 3 purpose-built surgeries, one in the town centre of Weymouth (Royal Crescent Surgery), one in Lodmoor (Dorchester Road Surgery) and one on the outskirts, in the area of Preston (Preston Road Surgery).
We are a training practice with a dedicated team of 22 GP Partners and 60 nursing and administrative staff, and we value the contribution of each staff member.
Details
Date posted
25 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A0953-26-0006
Job locations
25 Crescent Street
Weymouth
Dorset
DT4 7BY
United Kingdom
Dorchester Road Surgery
Dorchester Road
Weymouth
Dorset
DT4 7LE
United Kingdom
Preston Road Surgery
102 Preston Road
Weymouth
Dorset
DT3 6BB
United Kingdom
Job description
Job responsibilities
Further information about the job roles can be found on the Job Description and Person Specification documents attached.
Job description
Job responsibilities
Further information about the job roles can be found on the Job Description and Person Specification documents attached.
Person Specification
Knowledge and skills
Essential
- Infection control awareness
- Standard IT/ keyboard skills
- Excellent customer care skills
- Communication skills, both written and verbal
- Organisation/ prioritisation skills
- Time management
- Verbal reasoning skills
- Confidentiality
- Demonstrates an understanding of the role of the phlebotomist/ health care assistant
- Clinical skills and competency relevant to the role e.g. Phlebotomy experience
- Understand issues regarding accountability and delegation
Experience
Essential
- Experience of working with the public or in a customer care environment.
- Experience of working in a busy environment.
- Phlebotomy experience
- Experience working under indirect supervision
Desirable
- NHS experience
- Experience of a changing work environment
- Experience working in a general practice or other healthcare environment
Personal qualities
Essential
- Demonstrates motivation, reliability and commitment to team working and the development of others
- Flexible, reliable and responsive to change
- Demonstrates an ability to value the opinions of others
- Demonstrates high level of self awareness, i.e. strengths and weaknesses, personal qualities and skills
- Willingness to undergo education/ training for both practice and service needs
- Willingness to work towards professional and performance objectives (appraisal)
- Highly motivated
- Flexibility
- Enthusiasm
- Team player
- Calm approach
- Positive attitude
Qualifications
Essential
- Good general secondary education including Maths and English
Desirable
- Further clinical qualifications
- IT experience
- HCA course specific to general practice
- NVQ level 3 or working towards this or equivalent qualification
Person Specification
Knowledge and skills
Essential
- Infection control awareness
- Standard IT/ keyboard skills
- Excellent customer care skills
- Communication skills, both written and verbal
- Organisation/ prioritisation skills
- Time management
- Verbal reasoning skills
- Confidentiality
- Demonstrates an understanding of the role of the phlebotomist/ health care assistant
- Clinical skills and competency relevant to the role e.g. Phlebotomy experience
- Understand issues regarding accountability and delegation
Experience
Essential
- Experience of working with the public or in a customer care environment.
- Experience of working in a busy environment.
- Phlebotomy experience
- Experience working under indirect supervision
Desirable
- NHS experience
- Experience of a changing work environment
- Experience working in a general practice or other healthcare environment
Personal qualities
Essential
- Demonstrates motivation, reliability and commitment to team working and the development of others
- Flexible, reliable and responsive to change
- Demonstrates an ability to value the opinions of others
- Demonstrates high level of self awareness, i.e. strengths and weaknesses, personal qualities and skills
- Willingness to undergo education/ training for both practice and service needs
- Willingness to work towards professional and performance objectives (appraisal)
- Highly motivated
- Flexibility
- Enthusiasm
- Team player
- Calm approach
- Positive attitude
Qualifications
Essential
- Good general secondary education including Maths and English
Desirable
- Further clinical qualifications
- IT experience
- HCA course specific to general practice
- NVQ level 3 or working towards this or equivalent qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Weymouth Bay Medical Practice
Address
25 Crescent Street
Weymouth
Dorset
DT4 7BY
United Kingdom
Employer's website
https://www.weymouthbaymedicalpractice.co.uk/ (Opens in a new tab)
Employer details
Employer name
Weymouth Bay Medical Practice
Address
25 Crescent Street
Weymouth
Dorset
DT4 7BY
United Kingdom
Employer's website
https://www.weymouthbaymedicalpractice.co.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
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