Job description

Job responsibilities

• Maintaining and monitoring the practice appointment system
• Process personal, telephone and e-requests for appointments.
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signpost patients to the correct service.
• Explaining practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Advise patients of relevant charges for private (non-General Medical Services), accept payment and issue receipts.
• Input data into the patients healthcare records, as necessary.
• Direct requests for information i.e. SAR, insurance / solicitors letters, and DVLA forms to the administrative team
• Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.
• Process repeat prescription requests received by any means of communication in accordance with practice protocol.
• Ensure all prescription requests are processed and are ready for collection within the required and expected timeframe.
• Generate requests for medication on behalf of the patient for non-repeat items.
• Discuss with patients their requirements, encouraging patients to order only what they require.
• Act upon compliance issues, liaising with the appropriate clinician.
• Ensure medication reviews are arranged by maintaining an accurate recall system.
• Effectively liaise with external services, i.e., district nurses, to ensure medicaments are arranged for housebound patients.
• Initiate contact with and respond to, requests from patients, team members, and external agencies.
• Manage all queries as necessary in an efficient manner.
• Act as a chaperone as required.
• Be aware of your duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
• Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.
• Undertake all mandatory training and induction programmes deemed suitable by the Practice Manager / Partners.
• Be an integral part of the general practice team.
• Support all clinical staff with general tasks as requested.
• Maintain a clean, tidy, effective working area at all times.
• Providing administrative support to the Practice as required, including filing, photocopying, scanning, culling of notes.
• Support reception staff, providing cover during staff absences.
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• Complete opening and closing procedures in accordance with the duty rota.
• Support administrative staff, providing cover during staff absences.
• Participate in local initiatives to enhance service delivery and patient care.
• Support the Operations Manager in reviewing and updating the Prescribing Policy and SOPs
• Any other duties commensurate with this position

Person Specification

Qualifications

Essential

• A good standard of education, with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English

Desirable

• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care

Experience

Essential

• Experience of reception duties
• Experience of working with the general public
• Experience of working in Primary Care / health care setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Willenhall Primary Care Centre 1

Address

Remembrance Road

Coventry

West Midlands

CV3 3DG

United Kingdom

Employer's website

https://willenhallprimarycarecentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Work effectively as a team member.
• Provide an administrative service across all services in the building including word-processing, drafting, producing and proof reading for example meeting notes, reports, letters and business documents from either audio, digital dictation or copy sources.
• Undertake general office duties as required including filing, photocopying, collating, and distributing information, receipt, and distribution of incoming and outgoing mail.
• Operate and maintain a robust, accurate and secure filing system that is easily accessible by all staff.
• Maintain spread sheets and databases including the production of regular information reports.
• Be responsible for organising and servicing meetings / events as required, including room bookings, taking accurate notes, transcription, and circulation as appropriate.
• Procurement - order stationery, clinical supplies, and equipment stock
• Use own initiative to meet tight deadlines.
• Provide flexible administrative and clerical cover as required. This might occasionally involve working at another base in the local area during cross cover arrangements.
• Support in attending MDTs and update trackers.
• Be responsible for booking all appointments for clinicans.

For further details please see the attached job description.

Person Specification

Qualifications

Essential

• oGood general education (e.g., GCSE Maths and English A-C) oBusiness Administration Level 2 or willing to work towards oCustomer Service Level 2 or willing to work towards

Experience

Essential

• oExperience of working in a busy administration environment oExperience in a customer facing role. oMinute taking oAbility to take and transcribe notes of meetings in a timely manner.

Desirable

• oNHS Experience oKnowledge and understanding of reception and office procedures.

Knowledge

Essential

• oKnowledge of Microsoft Office packages e.g., Word, Excel, Outlook, PowerPoint, and Access

Desirable

• oExperience of using Trust IT SystemsAdvanced Keyboard Skills/IT Skills

Skills

Essential

• oAbility to communicate clearly, both written and verbally oUnderstanding of working in a supervisory role. oAccuracy - pays attention to detail. oAbility to prioritise and organise own and others workload. oGood organisational skills and ability to multitask. oAbility to deal with stressful situations and sensitive issues. oAbility to maintain relevant recording and information systems. oGood time management skills

Commitment to Trust Values and Behaviours

Essential

• oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

Willenhall Primary Care Centre

1 Remembrance Road

Coventry

CV3 3DG

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Job description

Job responsibilities

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements

Person Specification

Qualifications

Essential

• Registered Mental Health Nurse
• Current unrestricted registration with NMC
• Relevant training and experience specialist short courses

Knowledge

Essential

• Excellent written communication skills

Experience

Essential

• Substantial experience in a Community Mental health care setting
• Developed specialist knowledge gained within a similar environment over a considerable period of time
• Significant experience of undertaking assessment, formulation, risk assessment and positive risk management
• Experience of safeguarding and investigations
• Proven experience of people management
• Experience of research based/reflective practice, e.g. understanding and ability to use supervision to reflect on skills, attitude and knowledge and develop these by using evidence based practice
• Experience as a preceptor / mentor

Other

Essential

• Must have full driving licence and access to a motor vehicle for business use

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Coventry and Warwickshire Partnership Trust

Address

Willenhall Primary Care Centre

Rememberance Road

Coventry

CV3 3DG

United Kingdom

Employer's website

https://www.covwarkpt.nhs.uk/ (Opens in a new tab)