Job description

Job responsibilities

What success will look like

Taken ownership of the routine administration and coordination associated with the PCN's strategic, neighbourhood and transformation work.

Provided effective organisational support to the PCN Clinical Director, Strategy & Transformation Manager, Neighbourhood Lead and wider PCN management team.

Established effective systems for tracking meetings, actions, projects, risks and stakeholder contacts.

Ensured meetings are well organised and attended by the appropriate stakeholders.

Developed a reliable system for following up contacts and actions arising from neighbourhood discussions.

Supported effective communication between the PCN and wider neighbourhood partners.

Supported the coordination of multidisciplinary and partnership activity.

Strengthened the PCN's governance and documentation processes.

Established an organised approach to CQC evidence and action tracking.

Helped maintain momentum across key PCN transformation and neighbourhood projects.

Supported the PCN management team as new approaches to Neighbourhood Integrated Care develop.

Provided timely and accurate information to support the management team's work.

Become a trusted, reliable and proactive source of coordination and support for the PCN management team.

Person Specification

What we are looking for

Essential

• We are looking for someone who is:
• Proactive sees what needs doing and gets on with it.
• Organised can keep multiple projects, meetings, actions and deadlines under control.
• Reliable follows things through and does not allow actions to get lost.
• Confident comfortable contacting senior stakeholders and external organisations.
• Collaborative enjoys working across different organisations and professional groups.
• Flexible able to respond to changing priorities.
• Practical focused on finding solutions and making progress.
• Detail-focused able to manage the administration while understanding the wider purpose of the work.
• Discreet and professional understands confidentiality and the importance of appropriate information handling.
• Supportive understands the importance of providing reliable support to the PCN management team.
• Adaptable comfortable working in an environment where primary care and neighbourhood services are continuing to develop.

Experience

Essential

• Person specification
• Experience working in an administrative, coordination, project or programme support role.
• Experience organising meetings involving multiple stakeholders.
• Experience maintaining action logs, project plans, registers or similar systems.
• Experience following up actions and ensuring deadlines are met.
• Experience working with a range of internal and external stakeholders.
• Experience managing competing priorities.
• Experience handling confidential and sensitive information.
• Experience producing accurate written records and documentation.
• Experience working collaboratively as part of a team.
• Experience using initiative to organise and progress work within agreed responsibilities
• Desirable experience
• Experience working within primary care, the NHS, health or social care.
• Experience supporting CQC, governance, compliance or quality processes.
• Understanding of Primary Care Networks.
• Understanding of the developing role of Neighbourhood Integrated Care.
• Awareness of health inequalities, patient engagement and digital inclusion initiatives
• Experience supporting transformation or service improvement projects.
• Experience working across organisational boundaries.
• Experience supporting governance or partnership meetings.
• Knowledge of NHS structures and terminology.
• Experience of supporting service improvement, transformation projects or quality improvement activities.
• Experience of producing reports and monitoring service activity.
• Good knowledge of Emis and the reporting functions.

Desirable

• Essential skills
• Excellent organisational and time-management skills.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Confident communicating with senior professionals and external organisations.
• Strong stakeholder management skills.
• Ability to build effective professional relationships.
• Ability to work independently and use initiative.
• Ability to manage multiple projects, meetings and deadlines.
• Ability to identify what needs to happen next and take action.
• Strong IT skills, particularly Microsoft Outlook, Word, Excel and PowerPoint.
• Ability to maintain accurate records and documentation.
• Ability to manage confidential information appropriately.
• Ability to work flexibly in response to changing priorities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South East Telford PCN

Address

Court Street Medical Practice

Court Street

Madeley

Shropshire

TF7 5EE

United Kingdom

Employer's website

https://www.courtstreetmedicalpractice.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder is an experienced nurse who, acting within their professional boundaries, will provide care for the presenting patient from initial history taking, clinical assessment, diagnosis, treatment and evaluation of care. They will demonstrate safe, clinical decision-making and expert care, including assessment and diagnostic skills, for patients within the general practice. The post holder will demonstrate critical thinking in the clinical decision-making process. They will work collaboratively with the general practice team to meet the needs of patients, supporting the delivery of policy and procedures, and providing nurse leadership as required. In order to work at this level NMC requirements for advanced practice must be met. We are looking for up to full time hours.

Key responsibilities

Clinical practice

Assess, diagnose, plan, implement and evaluate treatment/interventions and care for patients presenting with an undifferentiated diagnosis

Clinically examine and assess patient needs from a physiological and psychological perspective, and plan clinical care accordingly

Assess, diagnose, plan, implement and evaluate interventions/treatments for patients with complex needs. Proactively identify, diagnose and manage treatment plans for patients at risk of developing a long-term condition (as appropriate)

Diagnose and manage both acute and chronic conditions, integrating both drug and non-drug-based treatment methods into a management plan

Prescribe and review medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence-based practice and national and practice protocols, and within scope of practice

Work with patients in order to support compliance with and adherence to prescribed treatments. Provide information and advice on prescribed or over-the-counter medication on medication regimens, side-effects and interactions

Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care

Support patients to adopt health promotion strategies that promote healthy lifestyles, and apply principles of self-care

Communication

Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment

Communicate with and support patients who are receiving bad news

Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating

Anticipate barriers to communication and take action to improve communication

Maintain effective communication within the practice environment and with external stakeholders

Act as an advocate for patients and colleagues

Ensure awareness of sources of support and guidance (eg PALS) and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate

Delivering a quality service

Recognise and work within own competence and professional code of conduct as regulated by the NMC. Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures

Prioritise, organise and manage own workload in a manner that maintains and promotes quality

Deliver care according to NICE guidelines and evidence-based care

Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation

Initiate and participate in the maintenance of quality governance systems and processes across the organisation and its activities

Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required

In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate

Evaluate patients response to health care provision and the effectiveness of care

Support and participate in shared learning across the practice and wider organisation

Use a structured framework (eg root-cause analysis) to manage, review and identify learning from patient complaints, clinical incidents and near-miss events

Assess the impact of policy implementation on care delivery

Understand and apply legal issues that support the identification of vulnerable and abused children and adults, and be aware of statutory child/vulnerable patients health procedures and local guidance

Professional Role

Promote evidence based practice through the use of the latest research based guidelines and the development of Practice based research.

Monitor the effectiveness of their own clinical practice through the quality assurance strategies such as the use of audit and peer review.

Maintain their professional registration.

Participate in continuing professional development opportunities to ensure that up to date evidence-based knowledge and competence in all aspects of the role is maintained.

Work within the latest NMC Code of Professional Conduct.

Record accurate consultation data in patients records in accordance with the latest NMC guidance and other pertinent standards.

Keep up to date with pertinent health related policy and work with the Practice Team to consider the impact and strategies for implementation.

Work collaboratively with colleagues within and external to the Practice.

Pro-actively promote the role of the NP within the Practice, and externally to key stakeholders and agencies.

Leadership personal and people development

Take responsibility for own learning and performance including participating in clinical supervision and acting as a positive role mode

Utilising personal development reviews for self and nurses in order to improve performance

Support staff development in order to maximise potential

Critically evaluate and review innovations and developments that are relevant to the area of work

Enlist support and influence stakeholders and decision-makers in order to bring about new developments in the provision of services

Take a lead role in planning and implementing changes within the area of care and responsibility

Contribute to the development of local guidelines, protocols and standards

Market the role of the advanced nurse practitioner in general practice

Team working

Understand own role and scope and identify how this may develop over time

Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working

Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence

Create clear referral mechanisms to meet patient need

Prioritise own workload and ensure effective time-management strategies are embedded within the culture of the team

Work effectively with others to clearly define values, direction and policies impacting upon care delivery

Discuss, highlight and work with the team to create opportunities to improve patient care

Manage and lead on the delivery of specifically identified services or projects as agreed with the practice management team

Agree plans and outcomes by which to measure success

Management of risk

Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients

Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines

Apply infection-control measures within the practice according to local and national guidelines

Advocate for policies that reduce environmental health risks, are culturally sensitive and increase access to health care for all

Interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice

Managing information

Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information

Review and process data using accurate Read codes in order to ensure easy and accurate information retrieval for monitoring and audit processes

Manage information searches using the internet and local library databases

Understand responsibility of self and others to the practice and primary care trust regarding the Freedom and Information Act

Learning and development

Undertake mentorship for more junior staff, assessing competence against set standards

Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments (eg courses and conferences)

Assess own learning needs and undertake learning as appropriate

Provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning

Equality and diversity

Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity

Enable others to promote equality and diversity in a non-discriminatory culture

Support people who need assistance in exercising their rights

Monitor and evaluate adherence to local chaperoning policies

Act as a role model in the observance of equality and diversity good practice

Accept the rights of individuals to choose their care providers, participate in care and refuse care

Assist patients from marginalised groups to access quality care

Undertake any training required in order to meet the needs of the practice

Person Specification

Qualifications

Essential

• Nursing degree or equivalent experience
• Registered Nurse (NMC)
• Evidence of immunisation training and assessment of competence in last 2 years
• 6 months relevant experience working in a primary care environment in the last 2 years
• Immunisations (flu, routine, childhood, B12, travel)
• Wound Care / Treatment of small injuries / Removal of sutures & staples
• Womens health (Cervical cytology, contraception, etc.)
• Dressings
• Diabetes review
• Hypertension
• Cardiovascular disease primary prevention
• Coronary Heart Disease
• Ability to record accurate clinical notes
• Ability to work within own scope of practice and understanding when to refer to GPs
• Understanding of Extended brief interventions (NICE guidelines)
• Cytology certificates
• Travel medicine
• ECGs
• Venepuncture
• Asthma/COPD
• Spirometry
• Understands the requirement for PGDs and associated policy

Desirable

• Mental Health
• New patient medicals
• Chaperone procedure
• Requesting pathology tests and processing the results, advising patients accordingly
• Understands the importance of evidence-based practice
• Broad knowledge of clinical governance
• Knowledge of public health issues in the local area
• Awareness of issues within the wider health arena
• Knowledge of health promotion strategies

Experience

Essential

• Experience of working within a nursing team
• Experience of working in a GP practice
• Experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Woodside Medical Practice

Address

Wensley Green

Woodside

Telford

Shropshire

TF7 5NR

United Kingdom

Employer's website

https://www.woodside-medical-practice.org.uk (Opens in a new tab)

Job description

Job responsibilities

Role Overview

This document outlines the core activities and responsibilities expected of you while working at Woodside Medical Practice. You will be required to undertake the full range of reasonable duties expected of a General Practitioner, including surgeries, home visits, medical examinations, and other day-to-day clinical tasks. You will not be expected to engage in practice administration such as financial planning or business management.

Key Responsibilities

You will provide healthcare and medical services to all registered patients.

You will participate in the Duty GP rota as scheduled.

You may be required to undertake home visits within the practice area when clinically appropriate.

You will manage clinical correspondence, test results, and patient-related documentation.

You will offer patients informed choices when referring to Secondary Care.

You are expected to maintain accurate electronic records in line with Practice protocols and Quality & Outcomes Framework requirements.

You will engage with clinical governance systems approved by the Partnership and Shropshire, Telford & Wrekin ICB.

You will respond to medication queries, prescribe appropriately, and refer to internal or external clinicians as needed.

You will review and action tasks delegated by clinical or administrative colleagues that relate to patient care.

You will follow up on results, imaging, and correspondence generated during your consultations.

You will liaise with members of the Primary Care Health Team and external agencies to maintain positive, professional relationships with patients, colleagues, and services such as Pharmacy First.

You may be asked to undertake private work considered outside the NHS, including medical examinations, certificates, and reports.

You will participate in continuing professional development, both during protected learning time and at external events.

You are expected to contribute to clinical meetings and Practice development sessions to maintain high standards of care.

You will attend monthly Clinical Meetings to review and reflect on patient care.

Additional Information

Further details are available on request.

Person Specification

Qualifications

Essential

• Previous GP experience is desirable

Desirable

• You must be a fully qualified GP on the GP Performers List

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Woodside Medical Practice

Address

Wensley Green

Woodside

Telford

Shropshire

TF7 5NR

United Kingdom

Employer's website

https://www.woodside-medical-practice.org.uk (Opens in a new tab)