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Administrative Assistant
Woolpit Health Centre
North East England
GBP 0 - 14 per year
Admin and Clerical
Job summary Woolpit Health Centre has an exciting opportunity for an Administrative Assistant to join our friendly and supportive Administration Team.
17 day(s) ago
Administrative Assistant
Woolpit Health Centre
North East England
GBP 0 - 14 per year
Admin and Clerical
Job summary Woolpit Health Centre has an exciting opportunity for an Administrative Assistant to join our friendly and supportive Administration Team.
17 day(s) ago
Medical Receptionist - Part Time
Woolpit Health Centre
North East England
GBP 0 - 13 per year
Admin and Clerical
Job summary Woolpit Health Centre is looking for a friendly, reliable and motivated Medical Receptionist to join our busy and dedicated Practice Team.
17 day(s) ago
Medical Receptionist - Part Time
Woolpit Health Centre
North East England
GBP 0 - 13 per year
Admin and Clerical
Job summary Woolpit Health Centre is looking for a friendly, reliable and motivated Medical Receptionist to join our busy and dedicated Practice Team.
17 day(s) ago
Posted 17 day(s) ago
Reference: 2347862
Job summary
Woolpit Health Centre has an exciting opportunity for an Administrative Assistant to join our friendly and supportive Administration Team.
We are looking for someone who is enthusiastic, reliable and organised, with a willingness to learn and develop their skills. This role would suit someone who is new to administration and looking to start a career in healthcare, as well as someone with previous administrative or healthcare experience who is looking for their next opportunity.
Previous experience within a GP practice or healthcare setting would be beneficial but is not essential, as full training and support will be provided to the right candidate.
The successful applicant will assist with a range of administrative tasks to support the smooth day-to-day running of the Health Centre.
We are looking for someone who is:
- Friendly, approachable and professional
- Well organised and able to manage a variety of tasks
- Reliable and willing to learn new skills
- Able to work accurately with good attention to detail
- Comfortable working both independently and as part of a team
- Flexible and adaptable in responding to the needs of the Practice
- Committed to providing a high standard of service to patients and colleagues
The role will involve providing general administrative support to the Practice and its staff, as directed by the Administration Lead.
Main duties of the job
Manage patient, healthcare professional and third-party enquiries via email, telephone and face-to-face.
Process clinical records, correspondence, pathology results and workflow tasks accurately and efficiently.
Scan, uploaded, code and allocate clinical documentation for GP review and maintain accurate patient records.
Manage patient registrations and medical records through Healthtech-1.
Support reception and clinical teams with Anima online requests and administrative workflows.
Support QOF targets by contacting patients regarding annual health reviews and appointments.
Maintain patient confidentiality and comply with NHS policies, procedures and data protection requirements.
Undertake general administrative duties and provide additional support to the management and GP team as required.
About us
Why work for us?
Based in the Suffolk village of Woolpit, the Health Centre aims to provide:
The type of care that we would expect for ourselves and our own families.
We provide services to over 16,000 patients who live in a practice area of 75 square miles of rural West Suffolk, straddling the A14, between Thurston in the west, and Haughley in the east.
We pride ourselves on the high standards of our care we are holders of the Royal College of General Practitioners Practice Accreditation Award, a quality mark held by only 19 practices in the UK.
Our 5 GP partners and 7 non-partner GPs lead a multidisciplinary team of nurses, health care assistants, pharmacists and midwives all of whom are based in our purpose-built premises.
Benefits of working for Woolpit Health Centre include:
- Attractive rates of pay with annual pay review (not agenda for change)
- Regular one-to-ones to aid good communication
- Generous annual leave entitlement
- Voluntary overtime when available
- Plenty of training opportunities
- Membership of the NHS contributory pension scheme
The NHS Pension Scheme is a defined benefits scheme
Life insurance
Family benefits including an adult dependents pension and childrens pension
Ill health benefits
20% employer contribution
- Option of NHS discount and Blue Light Card for retail/dining/holidays etc
- Free uniform
We are proud to have received a Good rating across all areas of the Practice following our CQC inspection in January 2026.
Details
Date posted
17 September 2026
Pay scheme
Other
Salary
£14 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A0250-26-0011
Job locations
Heath Road
Woolpit
Bury St. Edmunds
Suffolk
IP30 9QU
United Kingdom
Job description
Job responsibilities
General Administrative Duties
Monitor the practice generic email inbox, responding to enquiries from patients, healthcare professionals, and third parties in a timely and professional manner.
Process and transfer clinical records accurately, allocating documents to appropriate clinical workflows for GP review.
Scan, upload and code clinical correspondence onto the patient clinical system while maintaining accurate healthcare records.
Distribute daily pathology and laboratory results to clinicians for review through the clinical system.
Monitor and action tasks within clinical and workflow systems efficiently to support smooth practice operations.
Process and manage administrative and clinical correspondence through the Anima workflow system.
Handle patient, staff, and healthcare professional enquiries effectively, both face-to-face and over the telephone.
Answer incoming calls, transferred calls appropriately, and resolved queries in a professional and confidential manner.
Register and process new patient registrations through the Healthtech-1 portal, including medical records and deductions.
Carry out general administrative duties including scanning, photocopying, filing, and document management.
Support the delivery of QOF (Quality Outcomes Framework) targets by contacting patients regarding annual health reviews and appointments.
To support the reception team with processing online requests via Anima alongside the duty GPs
Maintain confidentiality and adhere to practice protocols to ensure consistent, high-quality patient care and compliance with NHS procedures.
Undertake additional duties as required by the Practice Manager, Operations Manager, Administration Lead, or the GP team.
Job description
Job responsibilities
General Administrative Duties
Monitor the practice generic email inbox, responding to enquiries from patients, healthcare professionals, and third parties in a timely and professional manner.
Process and transfer clinical records accurately, allocating documents to appropriate clinical workflows for GP review.
Scan, upload and code clinical correspondence onto the patient clinical system while maintaining accurate healthcare records.
Distribute daily pathology and laboratory results to clinicians for review through the clinical system.
Monitor and action tasks within clinical and workflow systems efficiently to support smooth practice operations.
Process and manage administrative and clinical correspondence through the Anima workflow system.
Handle patient, staff, and healthcare professional enquiries effectively, both face-to-face and over the telephone.
Answer incoming calls, transferred calls appropriately, and resolved queries in a professional and confidential manner.
Register and process new patient registrations through the Healthtech-1 portal, including medical records and deductions.
Carry out general administrative duties including scanning, photocopying, filing, and document management.
Support the delivery of QOF (Quality Outcomes Framework) targets by contacting patients regarding annual health reviews and appointments.
To support the reception team with processing online requests via Anima alongside the duty GPs
Maintain confidentiality and adhere to practice protocols to ensure consistent, high-quality patient care and compliance with NHS procedures.
Undertake additional duties as required by the Practice Manager, Operations Manager, Administration Lead, or the GP team.
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a healthcare setting
- Experience of working in a GP Practice
Skills
Essential
- Excellent interpersonal and communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Ability to work within a busy team-based environment
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
- EMIS Skills
Personal qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Team Player
Qualifications
Essential
- GCSE Mathematics and English (grade A-C or 4-9*) or equivalent
Desirable
- Business Administration
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a healthcare setting
- Experience of working in a GP Practice
Skills
Essential
- Excellent interpersonal and communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Ability to work within a busy team-based environment
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
- EMIS Skills
Personal qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Team Player
Qualifications
Essential
- GCSE Mathematics and English (grade A-C or 4-9*) or equivalent
Desirable
- Business Administration
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Woolpit Health Centre
Address
Heath Road
Woolpit
Bury St. Edmunds
Suffolk
IP30 9QU
United Kingdom
Employer's website
Employer details
Employer name
Woolpit Health Centre
Address
Heath Road
Woolpit
Bury St. Edmunds
Suffolk
IP30 9QU
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 17 day(s) ago
Reference: 2347731
Job summary
Woolpit Health Centre is looking for a friendly, reliable and motivated Medical Receptionist to join our busy and dedicated Practice Team. This is a key role within the Practice, offering an excellent opportunity to make a positive difference to patients while supporting the smooth and efficient running of our day-to-day services.
As the first point of contact for our patients, you will play an important role in creating a welcoming and positive patient experience. You will provide professional, compassionate and efficient support, helping patients access the appropriate services and responding confidently to enquiries both in person and by telephone.
The Reception Team operates across a variable shift pattern between 08:00 and 19:00, and the successful candidate must be flexible and willing to work across these hours according to the needs of the service.
Please refer to the attached job description for details of the available working patterns. In your application, please indicate your preferred working hours. We will do our best to accommodate your preference.
Flexibility is essential for this role as the successful candidate will be required to adjust their working hours in line with service demands, including covering shifts at short notice when necessary.
Please only apply if you can work within the core hours of the service.
Main duties of the job
To ensure that an effective and efficient reception service is provided to patients and any other visitors to the practice
To deal with all general enquiries and explain surgery procedures
Answering the telephone and call navigating to appropriate clinicians or healthcare professional depending on the presenting condition
Booking, amending and cancelling patients appointments, ensuring optimum efficiently of the appointment system
Monitoring and processing online requests via Anima alongside the duty GPs
Opening up/locking up of practice premises and maintaining security
Processing and distributing incoming and outgoing mail
To take messages accurately and pass on information
Assisting patients with support on use of medical platforms such as NHS app and Anima
To monitor daily inboxes and process digital requests
To working collaboratively as part of a team in a fast-paced environment
To provide general administrative support such as filing, photocopying and scanning
Inputting data and coding patients healthcare records as necessary
To be flexible and provide cover for staff sickness and annual leave as needed
To carry out any reasonable duties requested by the Doctors, Practice Manager, Operations Manager, Reception Manager or Lead Receptionist
About us
Why work for us?
Based in the Suffolk village of Woolpit, the Health Centre aims to provide:
the type of care that we would expect for ourselves and our own families.
We provide services to over 16,000 patients who live in a practice area of 75 square miles of rural West Suffolk, straddling the A14, between Thurston in the west, and Haughley in the east.
We pride ourselves on the high standards of our care we are holders of the Royal College of General Practitioners Practice Accreditation Award, a quality mark held by only 19 practices in the UK.
Our 5 GP partners and 7 non-partner GPs lead a multidisciplinary team of nurses, health care assistants, pharmacists and midwives all of whom are based in our purpose-built premises.
Details
Date posted
17 September 2026
Pay scheme
Other
Salary
£13.85 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A0250-26-0012
Job locations
Heath Road
Woolpit
Bury St. Edmunds
Suffolk
IP30 9QU
United Kingdom
Job description
Job responsibilities
To ensure that an effective and efficient reception service is provided to patients and any other visitors to the practice
To deal with all general enquiries and explain surgery procedures
Answering the telephone and call navigating to appropriate clinicians or healthcare professional depending on the presenting condition
Booking, amending and cancelling patients appointments, ensuring optimum efficiently of the appointment system
Monitoring and processing online requests via Anima alongside the duty GPs
Receiving and recording requests for home visits, ensuring clinicians have the necessary paperwork
Opening up/locking up of practice premises and maintaining security
Processing and distributing incoming and outgoing mail
To take messages accurately and pass on information
Filing and retrieving paperwork and medical records as necessary
Assisting patients with support on use of medical platforms such as NHS app and Anima
To monitor daily inboxes and process digital requests
To working collaboratively as part of a team in a fast-paced environment
To provide general administrative support such as filing, photocopying and scanning
Inputting data and coding patients healthcare records as necessary
Resolving low level IT issues and reporting complex IT problems to the relevant organisation
To be flexible and provide cover for staff sickness and annual leave as needed
To carry out any reasonable duties requested by the Doctors, Practice Manager, Operations Manager, Reception Manager or Lead Receptionist
Job description
Job responsibilities
To ensure that an effective and efficient reception service is provided to patients and any other visitors to the practice
To deal with all general enquiries and explain surgery procedures
Answering the telephone and call navigating to appropriate clinicians or healthcare professional depending on the presenting condition
Booking, amending and cancelling patients appointments, ensuring optimum efficiently of the appointment system
Monitoring and processing online requests via Anima alongside the duty GPs
Receiving and recording requests for home visits, ensuring clinicians have the necessary paperwork
Opening up/locking up of practice premises and maintaining security
Processing and distributing incoming and outgoing mail
To take messages accurately and pass on information
Filing and retrieving paperwork and medical records as necessary
Assisting patients with support on use of medical platforms such as NHS app and Anima
To monitor daily inboxes and process digital requests
To working collaboratively as part of a team in a fast-paced environment
To provide general administrative support such as filing, photocopying and scanning
Inputting data and coding patients healthcare records as necessary
Resolving low level IT issues and reporting complex IT problems to the relevant organisation
To be flexible and provide cover for staff sickness and annual leave as needed
To carry out any reasonable duties requested by the Doctors, Practice Manager, Operations Manager, Reception Manager or Lead Receptionist
Person Specification
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Sensitive and empathetic in distressing situations
- Ability to work under pressure / in stressful situations
- Able to communicate effectively and understand the needs of the patient
- Punctual and committed to supporting the team effort
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of working in a primary care environment
- Experience of working in a healthcare setting
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Effective time management
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
Desirable
- Competent in the use of Office and Outlook
- EMIS user skills
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- Active signposting or Care Navigator training qualification
- Customer service qualification (NVQ) or equivalent experience
Other
Essential
- Flexibility within working hours to cover extra sessions for holiday and sickness
Person Specification
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Sensitive and empathetic in distressing situations
- Ability to work under pressure / in stressful situations
- Able to communicate effectively and understand the needs of the patient
- Punctual and committed to supporting the team effort
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of working in a primary care environment
- Experience of working in a healthcare setting
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Effective time management
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
Desirable
- Competent in the use of Office and Outlook
- EMIS user skills
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- Active signposting or Care Navigator training qualification
- Customer service qualification (NVQ) or equivalent experience
Other
Essential
- Flexibility within working hours to cover extra sessions for holiday and sickness
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Woolpit Health Centre
Address
Heath Road
Woolpit
Bury St. Edmunds
Suffolk
IP30 9QU
United Kingdom
Employer's website
Employer details
Employer name
Woolpit Health Centre
Address
Heath Road
Woolpit
Bury St. Edmunds
Suffolk
IP30 9QU
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
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