Job summary

Some of the main responsibilities and duties include but are not limited to;

Greeting service users and professionals, answering calls via phone, monitoring an email account for work and processing messages appropriately, ordering, booking appointments and transport, updating clinical systems, covering receptions, and general administrative duties. To be able to use Microsoft packages is essential. full training will be given for our data base system

Main duties of the job

Main duties of the job

• To work as a member of the Directorate's Administration Service ensuring that a high quality and efficient service is provided at all times, which may include giving support and providing cover in other areas as requested.
• To operate as a centralised administration service providing a comprehensive administration service to support clinical services and functions within the Trust's localities.

• The Administration Assistant / Receptionist will ensure the timely and accurate recording of all activity across services using trust information systems.
• The postholder will require a team approach to ensure cover for absence across all services / locations and the post holder will be required, on occasion, to relocate to provide this cover.

About us

Valuing you. Recognising your dedication. At EPUT, we look after you.

• Receive supervision and support to help you fulfil your potential.
• Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
• If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
• We run recognition awards to recognise staff's hard work and dedication.

Benefits

• 27 days holiday, plus bank holidays, rising to 33 days after 10 years' service.
• Excellent pension of up to14.5% of your pensionable pay.
• Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
• £8K relocation package if you move to Essex to join us
• Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.

Work that wraps around your needs

• Flexible working: available from day one for most roles.
• Job share: Applications for job shares are welcomed.

Job description

Job responsibilities

Detailed job description and main responsibilities

• To operate as a centralised department providing a comprehensive administration service and functions within the Trusts Localities.
• The service will ensure the timely and accurate recording of all activity across services using Trust information systems.
• The service will require a team approach to ensure cover for absence across all services / locations.
• Post holders, as appropriate, will be required to provide administration duties on behalf of these services.
• Due to the nature of the role a strong emphasis is placed on safeguarding confidentiality and this forms a pre-requisite for every Administration Assistant / Receptionist.
• The Post Holder will be required to work on a rota system to cover core office hours, where appropriate.

Person Specification

IT skills

Essential

• Good standard of general education
• Microsoft office suite

Desirable

• Knowledge of Trust IT Systems and Software Packages, including Mobius/QFlow/SystmOne

General Administration skills

Essential

• 3 years experience

communication

Essential

• Good oral and written communication skills based on fluency on the English Language

Job summary

The post holder will provide specialist nursing expertise in the assessment, management and ongoing care of children and young people with epilepsy, holding responsibility and accountability for a defined caseload.

They will undertake comprehensive clinical assessments, develop and implement individualised care plans, and coordinate care across acute, community, primary care and multi-agency services to ensure seamless, high-quality care. Working in partnership with children, young people, families and carers, the post holder will provide holistic support that promotes independence, wellbeing and quality of life.

Acting as a specialist resource within the multidisciplinary team, they will offer expert clinical advice, education and support to professionals across health, education and social care settings. The role requires the ability to communicate complex and sensitive information with empathy and compassion, empowering children, young people and their families to make informed decisions regarding their care.

The post holder will recognise and respond to the cultural needs of children and families, ensuring equitable and person-centred care, and when appropriate will act as a key worker in line with relevant national and local frameworks and guidance.

Main duties of the job

The Epilepsy Specialist Nurse is responsible for providing expert assessment, care coordination and clinical management for children and young people with epilepsy across the community setting. The post holder manages a specialist caseload, undertakes comprehensive assessments, develops and implements individualised care plans.

The role provides specialist advice, education and support to children, young people, families, carers and professionals, promoting effective seizure management, medication adherence, health promotion and self-management. The post holder works closely with acute, community, primary, secondary and tertiary services.

The post holder participates in consultant-led and nurse-led clinics, provides specialist epilepsy advice, supports complex decision-making, communicates sensitive information with compassion, and contributes to safeguarding care as required. The role also includes leadership responsibilities through the supervision and line management of junior staff, mentorship of students and healthcare professionals, and the delivery of training and education programmes.

In addition, the post holder contributes to service development, clinical governance, audit and quality improvement activities, ensuring practice is evidence-based, compliant with professional and Trust standards, and aligned with national guidance and best practice for epilepsy care.

About us

Valuing you. Recognising your dedication. At EPUT, we look after you.

• Receive supervision and support to help you fulfil your potential.
• Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
• If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.

Benefits

• 27 days holiday, plus bank holidays, rising to 33 days after 10 years' service.
• Excellent pension of up to 14.5% of your pensionable pay.
• Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
• £8K relocation package if you move to Essex to join us
• Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.

Work that wraps around your needs

• Job share: Applications for job shares are welcomed.

Job description

Job responsibilities

Clinical and Professional

1.Uses key skills of assessment, interpretation and analysis of findings, utilising clinical expertise and judgement to prevent inappropriate hospital admissions and promote effective hospital discharge planning wherever possible. Provide and co-ordinate support to children and young people with epilepsy, implementing health promotion as appropriate. Teach children and young people, families and carers to competently carry out specific nursing care and procedures as required.

2.Plans, develops, co-ordinates and manages service provision for children and young people with epilepsy.

3. Assesses patients, plans and implements appropriate models of care, provides specialist advice to schools, universal services and voluntary organisations, and maintains contemporaneous and accurate records.

4.Works as a key member of multidisciplinary and multi-agency teams, leading and promoting care to ensure a seamless service across acute and community settings.

5.Is competent in performing advanced clinical nursing skills appropriate to the caseload, including, participating in joint consultant-led and nurse-led clinics to support children and young people with epilepsy. Using clinic-based tools for the assessment, diagnosis and management of children and young people with epilepsy. Providing direct and telephone advice to children, young people, parents and carers regarding seizure control and management. Liaising, where appropriate, with primary, secondary and tertiary care services regarding neurological and neurosurgical management.

6. Liaises with epilepsy management support structures at Southend Hospital and across the region and supports the implementation of NICE guidance to improve the care of children and young people with epilepsy and their families. Supports the development of medication management protocols.Develops training materials and provides education for children, young people, parents, carers, and health, education and social care staff in seizure prevention and management. Leads on the transition of children and young people from paediatric to adult neurology services in partnership with the named consultant.

7. Effectively communicates complex and sensitive information to children, families and carers, including supporting diagnosis, breaking bad news, palliative care and bereavement.

8. Supports palliative care and provides symptom management in end-of-life care, advising and guiding other professionals as required.

9. Adheres to Trust child protection procedures and policies, taking a lead role when working with children and young people in the safeguarding arena. Provides informative and accurate reports, ensuring the lived experience of the child or young person is clearly represented.

10. Provides line management and professional support to Band 6 staff within the team, as required by the Lead Nurse.

11. Leads and participates in clinical audit and the development of procedures and protocols relating to epilepsy management, medications and epilepsy devices, and disseminates research findings as appropriate.

12. Maintains a non-judgemental approach when working within the home environment and in all aspects of practice, regardless of circumstances.

Education and Training

1. Contributes to the development and implementation of training programmes, protocols, procedures and care pathways within Essex Partnership University NHS Foundation Trust and across South East Essex.

2.Provides up-to-date education and expert advice to the multidisciplinary team and works collaboratively with colleagues across services.

3. Attends and participates in induction, mandatory training and other study days as identified.

4. Maintains and develops own professional knowledge and competence in accordance with NMC requirements.

5. Keeps up to date with developments in epilepsy care, treatment and epilepsy surgery.

6. Acts as a mentor, assessor or supervisor for pre-registration and post-registration nursing and medical staff, as appropriate.

7. Supports the development of resource materials relating to the care and management of children and young people with epilepsy.

8. Teaches children and young people, relatives and carers about their condition, treatment options and self-management strategies.

Clinical Governance and Audit

1. Accountable for practising in accordance with the NMC Code of Professional Conduct.

2. Receives clinical and safeguarding supervision in accordance with Trust policies and professional standards.

3. Actively participates in peer review and audit of clinical practice.

4. Promotes and undertakes clinical audit activities, including the Epilepsy12 Audit, and works collaboratively with the multidisciplinary team to ensure service delivery meets national standards and best practice tariffs.

5. Ensures clinical practice is informed by robust research evidence and actively promotes and supports innovation and new ways of working to improve patient outcomes.

6. Contributes to the development, implementation and evaluation of policies, procedures and clinical guidelines relevant to epilepsy care.

7.Participates in incident reporting, risk management and the investigation of complaints as required, supporting a culture of continuous quality improvement and patient safety.

8. Maintains accurate, timely and legally compliant clinical records in accordance with Trust policies and professional standards.

9. Attends and completes all mandatory training in accordance with Trust policy and maintains statutory and mandatory training compliance.

Person Specification

Qualifications

Essential

• Registered Children's Nurse (RNC/RSCN) or First Level Registered Nurse with significant children's services experience.
• Current NMC Registration.
• Evidence of recent clinical practice in Paediatric Epilepsy Nursing.

Desirable

• Management/Leadership Training
• Non-medical prescriber qualification
• Advanced communication training
• Clinical assessment skills

Knowledge

Essential

• Several years post qualification with significant experience within the speciality of epilepsy
• Working knowledge of current polices/documents relating to best practice for children and young people with epilepsy
• Extensive knowledge and awareness of safeguarding children and child protection procedures, specifically for children and young people with epilepsy.

Desirable

• Ability to be creative and innovative to meet demands on the epilepsy service

Skills

Essential

• Experienced managing a defined caseload and having the ability to work under pressure to manage workload and meet deadlines
• Experience of delivering training to professionals and families
• Experienced in writing, implementing and evaluating treatment plans
• Ability to undertake risk assessments
• Literate in IT/Computer Skills

Desirable

• Experience of audit/research
• Experience of developing a service
• Experience as a team lead/manager

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job summary

Following the recent NHS 10year plan, Lewisham is transforming care by establishing Integrated Neighbourhood Teams (INT). The INTs are designed to deliver coordinated, community-based care and support.

To ensure a controlled and effective rollout, the initial focus of INTs will be on supporting patients with three or more cardiovascular long-term conditions (LTCs) including diabetes, atrial fibrillation, chronic kidney disease and hypertension.

Residents accessing the service will receive holistic support that addresses both physical and social factors affecting their lives. This includes:

• A comprehensive Getting to Know You Assessment conducted by the INT Caseworker to identify health and social needs.
• A Health Review with a Clinical Pharmacist to manage cardiovascular LTCs
• Access to the Lifestyle Medicine Service, offering personalised support for healthier living from a Health and Wellbeing Lifestyle Coach
• Group consultations to share experiences, learn from others, and receive expert advice
• Support with social challenges, such as housing, finances, or lonelinessbecause wellbeing goes beyond just health

We are looking for an individual with a passion for providing proactive, person-centred care to work as an INT Caseworker within the Lewisham Community for the North Lewisham PCN.

Main duties of the job

The INT Caseworker will play a central role in supporting the implementation and delivery of Lewisham NHS 10 -Year Plan for integrated neighbourhood working.

The role holder will focus on improving outcomes for residents by streamlining care pathways, managing complex caseloads, conducting holistic assessments, and ensuring individuals receive the right support through effective signposting and coordination.

Acting as the critical link between health, social care, and community services, the INT Caseworker will ensure seamless, person-centred care that tackles health inequalities.

About us

North Lewisham Primary Care Network (NLPCN) is one of the largest PCNs in Lewisham and has a very diverse population made up of 10 GP Practices serving a population of around 91,000 patients.

Health inequality impacts our patients: North Lewisham has higher than average levels of deprivation and BAME populations and poorer health outcomes.

NLPCN is committed to tackling health inequality as a priority. We have developed a program of work to improve trust and engage with our local community, training our GP surgeries and staff to improve access for patients, improving our communication to patients about service changes and health promotion and improving the monitoring of those suffering from health inequality to drive our strategy.

The Waldron is a health centre and a community hub promoting health and wellbeing activities.

Details

Date posted

06 October 2026

Pay scheme

Other

Salary

£30,000 to £34,000 a year

Contract

Fixed term

Duration

2 years

Working pattern

Full-time

Reference number

A5463-26-0003

Job locations

Waldron Health Centre, Ground Floor, Suite 1

Amersham Vale, New Cross

London

SE14 6LD

United Kingdom

Job description

Job responsibilities

Duties & Responsibilities

Population Health and Caseload Management

• Analyse and assess population health data to identify high-priority patients or cohorts for INT intervention using e.g. EMIS Web, Microsoft Excel, AccuRx, Ardens manager and other systems as needed.
• Manage and maintain the INT caseload, ensuring efficient prioritisation and monitoring of patient progress.
• Collaborate with multidisciplinary teams (MDTs) to coordinate and manage patient support plans.

Holistic Patient Assessments

• Conduct holistic face to face assessments with patients to understand their health, social care, and personal support needs.
• Conducting blood pressure, weight, height and pulse check
• Conducting blood tests if needed training can be provided
• Work with patients to set SMART achievable goals and identify solutions that promote independence and well-being.
• Use an evidence-based approach to recognise patient priorities and encourage self-management wherever possible.
• Facilitate group consultations for long term conditions including Type 2 Diabetes, Atrial Fibrillation, Chronic Kidney Disease and Hypertension.
• Provide follow up holistic assessments prior to patient discharge from the INT service

Service Linkage and Signposting

• Provide effective signposting for low-intervention patients to one-off or community-based support services.
• Act as a coordinator between various services, including primary care, secondary care, social care, mental health, and voluntary sector organisations.
• Ensure patients are connected with the most appropriate support resources to address their individual needs.

Integrated Working and Coordination

• Participate in INT and MDT meetings to represent patient needs and advocate for their voice in care planning.
• Actively support care coordination by liaising with GPs, hospital teams, social care, and community organisations.
• Maintain accurate and up-to-date records of interventions, referrals, and progress in patient care plans.

IT and Communication

• Utilise digital tools and IT systems to streamline communication and record patient data accurately.
• Use Microsoft excel efficiently in maintaining a patient caseload
• Manage INT PCN email inbox using Microsoft Outlook
• Address interface challenges between IT systems to ensure seamless information sharing across teams and organisations.
• Promote digital inclusion by supporting patients in accessing online services and tools where applicable.

Community Engagement and Partnership

• Build strong relationships with local voluntary and community organisations to enhance the range of support available to patients.
• Work with partnership organisations to refine and improve pathways, ensuring effective collaboration.
• Gather feedback from patients and partners to continuously improve service delivery and address local needs.

Working Relationships and Contacts

• Lifestyle Medicine Community of Practice Lead
• INT Clinical Lead Pharmacists
• Integrated Neighbourhood Core Team
• General Practitioners (GPs)
• Social Prescribing Link Workers
• Care Coordinators
• Community Link Workers

• Other health professionals within the PCN Network Contract Directed Enhanced Service (DES)

The post holder is expected to work core hours but should also be flexible around service needs, which may include some evenings and weekends.

Job description Job responsibilities Duties & ResponsibilitiesPopulation Health and Caseload Management Analyse and assess population health data to identify high-priority patients or cohorts for INT intervention using e.g. EMIS Web, Microsoft Excel, AccuRx, Ardens manager and other systems as needed. Manage and maintain the INT caseload, ensuring efficient prioritisation and monitoring of patient progress. Collaborate with multidisciplinary teams (MDTs) to coordinate and manage patient support plans. Holistic Patient Assessments Conduct holistic face to face assessments with patients to understand their health, social care, and personal support needs. Conducting blood pressure, weight, height and pulse check Conducting blood tests if needed training can be provided Work with patients to set SMART achievable goals and identify solutions that promote independence and well-being. Use an evidence-based approach to recognise patient priorities and encourage self-management wherever possible. Facilitate group consultations for long term conditions including Type 2 Diabetes, Atrial Fibrillation, Chronic Kidney Disease and Hypertension. Provide follow up holistic assessments prior to patient discharge from the INT service Service Linkage and Signposting Provide effective signposting for low-intervention patients to one-off or community-based support services. Act as a coordinator between various services, including primary care, secondary care, social care, mental health, and voluntary sector organisations. Ensure patients are connected with the most appropriate support resources to address their individual needs. Integrated Working and Coordination Participate in INT and MDT meetings to represent patient needs and advocate for their voice in care planning. Actively support care coordination by liaising with GPs, hospital teams, social care, and community organisations. Maintain accurate and up-to-date records of interventions, referrals, and progress in patient care plans. IT and Communication Utilise digital tools and IT systems to streamline communication and record patient data accurately. Use Microsoft excel efficiently in maintaining a patient caseload Manage INT PCN email inbox using Microsoft Outlook Address interface challenges between IT systems to ensure seamless information sharing across teams and organisations. Promote digital inclusion by supporting patients in accessing online services and tools where applicable. Community Engagement and Partnership Build strong relationships with local voluntary and community organisations to enhance the range of support available to patients. Work with partnership organisations to refine and improve pathways, ensuring effective collaboration. Gather feedback from patients and partners to continuously improve service delivery and address local needs. Working Relationships and Contacts Lifestyle Medicine Community of Practice Lead INT Clinical Lead Pharmacists Integrated Neighbourhood Core Team General Practitioners (GPs) Social Prescribing Link Workers Care Coordinators Community Link Workers Other health professionals within the PCN Network Contract Directed Enhanced Service (DES) The post holder is expected to work core hours but should also be flexible around service needs, which may include some evenings and weekends.

Person Specification

Experience

Essential

• Previous experience in health, social care, or community coordination roles
• Familiarity with face to face holistic assessment approaches and patient-centred care planning
• Understanding of population health management and tackling health inequalities
• Competence in completing NHS Health Checks and Diabetes 8 Care Processes including blood pressure, weight, height and pulse checks

Desirable

• Competence in completing phlebotomy
• Knowledge of the Lewisham area and its health and care landscape
• Experience with working with those with Learning Disabilities and SMI

Other

Essential

• Meets DBS reference standards and has a clear criminal record, in line with the law on spent
• Willingness to work flexible hours when required to meet work demands
• Ability to travel across the locality on a regular basis.

Qualities and Attributes

Essential

• Ability to listen, empathise with people and provide person- centred support in a non- judgemental way
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Commitment to reducing health inequalities and proactively working to reach people from all communities
• Able to support people in a way that inspires trust and confidence, motivating others to reach their potential
• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
• Ability to work as part of a team and operate in a way that is consistent with the organisational values
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
• Ability to identify risk and assess/manage risk when working with individuals
• Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the link worker role
• Able to work from an asset-based approach, building on existing community and personal assets
• Able to provide leadership and to finish work tasks
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
• Commitment to collaborative working with all local agencies
• Demonstrates personal accountability, emotional resilience and works well under pressure
• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
• High level of written and oral communication skills
• Ability to work flexibly and enthusiastically within a team or on own initiative
• Understanding of the needs of small volunteer-led community groups and ability to support their development

Qualifications

Essential

• Good general education with English and Maths to GCSE standard or equivalent
• NVQ Level 3, Advanced level or equivalent qualifications or working towards this level
• Demonstrable commitment to professional and personal development

Desirable

• Completion of a higher education certificate or diploma which has included public contact through internship, volunteer experience, or other experience.

Knowledge and Skills

Essential

• Strong organisational skills to manage caseloads and prioritise tasks effectively
• Excellent interpersonal and communication skills for working with patients, families, and multidisciplinary teams
• Analytical skills to assess population health data and identify target groups for intervention
• Ability to conduct person-centred assessments and create individualised care plans
• Knowledge of the health and social care system, including voluntary sector services
• Proficiency in IT systems and digital tools for care coordination and reporting including EMIS Web, Microsoft Excel/Word/Outlook and AccuRx
• Problem-solving skills to address various challenges

Desirable

• Knowledge of basic health promotion and protection
• Knowledge of the NHS and broader services
• Knowledge of Local Languages

Person Specification Experience Essential Previous experience in health, social care, or community coordination roles Familiarity with face to face holistic assessment approaches and patient-centred care planning Understanding of population health management and tackling health inequalities Competence in completing NHS Health Checks and Diabetes 8 Care Processes including blood pressure, weight, height and pulse checks Desirable Competence in completing phlebotomy Knowledge of the Lewisham area and its health and care landscape Experience with working with those with Learning Disabilities and SMI Other Essential Meets DBS reference standards and has a clear criminal record, in line with the law on spent Willingness to work flexible hours when required to meet work demands Ability to travel across the locality on a regular basis. Qualities and Attributes Essential Ability to listen, empathise with people and provide person- centred support in a non- judgemental way Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity Commitment to reducing health inequalities and proactively working to reach people from all communities Able to support people in a way that inspires trust and confidence, motivating others to reach their potential Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders Ability to work as part of a team and operate in a way that is consistent with the organisational values Ability to maintain effective working relationships and to promote collaborative practice with all colleagues Ability to identify risk and assess/manage risk when working with individuals Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the link worker role Able to work from an asset-based approach, building on existing community and personal assets Able to provide leadership and to finish work tasks Ability to maintain effective working relationships and to promote collaborative practice with all colleagues Commitment to collaborative working with all local agencies Demonstrates personal accountability, emotional resilience and works well under pressure Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines High level of written and oral communication skills Ability to work flexibly and enthusiastically within a team or on own initiative Understanding of the needs of small volunteer-led community groups and ability to support their development Qualifications Essential Good general education with English and Maths to GCSE standard or equivalent NVQ Level 3, Advanced level or equivalent qualifications or working towards this level Demonstrable commitment to professional and personal development Desirable Completion of a higher education certificate or diploma which has included public contact through internship, volunteer experience, or other experience. Knowledge and Skills Essential Strong organisational skills to manage caseloads and prioritise tasks effectively Excellent interpersonal and communication skills for working with patients, families, and multidisciplinary teams Analytical skills to assess population health data and identify target groups for intervention Ability to conduct person-centred assessments and create individualised care plans Knowledge of the health and social care system, including voluntary sector services Proficiency in IT systems and digital tools for care coordination and reporting including EMIS Web, Microsoft Excel/Word/Outlook and AccuRx Problem-solving skills to address various challenges Desirable Knowledge of basic health promotion and protection Knowledge of the NHS and broader services Knowledge of Local Languages

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Lewisham Primary Care Network

Address

Waldron Health Centre, Ground Floor, Suite 1

Amersham Vale, New Cross

London

SE14 6LD

United Kingdom

Employer's website

https://www.northlewishampcn.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North Lewisham Primary Care Network

Address

Waldron Health Centre, Ground Floor, Suite 1

Amersham Vale, New Cross

London

SE14 6LD

United Kingdom

Employer's website

https://www.northlewishampcn.nhs.uk/ (Opens in a new tab)

Job summary

We are looking for an enthusiastic and compassionate Band 5 Occupational Therapist to join the SCMHT Adult Community Mental Health Services. The team supports adults experiencing a range of mental health difficulties, helping them to achieve their recovery goals, maximise independence and improve their overall wellbeing within their local community.

As a Band 5 Occupational Therapist, you will work as a core member oof a multidisciplinary team providing assessment, intervention. You will use occupational therapy principles to help individuals develop the skills, confidence and resilience needed to engage in meaningful activities, maintain their independence, and improve their quality of life. Within this role you will be working as a care-coordinator within the SCMHT.

This role offers an excellent opportunity for a newly qualified or developing Occupational Therapist to gain experience in community mental health, supported by regular supervision, professional development opportunities and access to specialist occupational therapy expertise.

Main duties of the job

As a Band 5 Occupational Therapist within the Adult Community Mental Health Recovery and Wellbeing Team, you will play a key role in supporting adults experiencing mental health difficulties to achieve their recovery goals and maximise their independence within their own communities. Working across the Colchester locality you will manage a caseload of service users with a range of complex and enduring mental health needs, undertaking comprehensive occupational therapy assessments and delivering evidence-based interventions that focus on improving occupational performance, social inclusion, health and wellbeing.

The role involves working closely with service users, carers, families and a wide range of professionals within a multidisciplinary team. Interventions are delivered on an individual or group basis and will support individuals to build confidence, develop life skills and maintain their recovery within the community. You will be expected to maintain accurate clinical records, produce high-quality reports and communicate effectively with colleagues and partner organisations to ensure coordinated care.

About us

Valuing you. Recognising your dedication. At EPUT, we look after you.

• Receive supervision and support to help you fulfil your potential.
• Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
• If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
• We run recognition awards to recognise staff's hard work and dedication.

Benefits

• 27 days holiday, plus bank holidays, rising to 33 days after 10 years' service.
• Excellent pension of up to14.5% of your pensionable pay.
• Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
• £8K relocation package if you move to Essex to join us
• Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.

Work that wraps around your needs

• Work bank: You can use the opportunity to supplement your income and develop your skills by working bank shifts.
• Flexible working: available from day one for most roles.
• Job share: Applications for job shares are welcomed.

Job description

Job responsibilities

You will be part of the Trust wide Occupational Therapy service provision, which has a strong professional leadership. Offering Band 5 development forum, Trust wide preceptorship and direct professional supervision.

Please see the attached job description for more specific detail.

Person Specification

Qualifications

Essential

• Degree or Diploma - achieved or awaiting finalisation

Desirable

• Additional relevant qualifications

Knowledge

Essential

• Previous working experience with community mental health team

Desirable

• Previous work experience working with those with MH conditions and Learning disabilities

Range of interests/experience

Essential

• Delivery of a range of mental health focused assessments /interventions

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job summary

This is the ideal post for an enthusiastic and inventive Psychologist who is interested in working with individuals and families post stroke and leading a team of dedicated psychology professionals working in stroke care.The service started in 2013 and was an innovative partnership with the Community MDT Stroke Services and Commissioners. The service has grown in this time and there are posts covering Early Supported Discharge Team and the community rehabilitation ward based in Brentwood.

This growth and development is something which is a core part of the service and it is the close relationships we hold with community teams and partners which make this possible. The service provides one-to-one and group interventions forindividualswho have experienced stroke and their families;collaborative workwith our MDT teams in jointsessions; consultation and training.The service offers different modalities for intervention; face-to-face on the ward, outpatient sessions, home visits, video and telephone. The post holder will be responsible for ensuring high quality care is delivered in a timely manner in line with client needs, our wider services and national guidance.

Main duties of the job

This service lead role will offer the post holder the opportunity to enhance their leadership skills working as part of the senior leadership team in Mid Essex Stroke Services. Other key roles will be in supervision of qualified, training and non-qualified staff, service development with MDT stroke leads and wider initiatives in the Clinical Health Psychology Service. Neuropsychological skills are fundamental to this post. The post holder will be skilled in neuropsychological assessment but a working knowledge of the application of neuropsychological formulation in rehabilitation is essential.

Within the Clinical Health Psychology Services (CHPS), across Essex, there are other service leads in: Stroke (West and South), Mental Health Liaison (Essex wide) and Breathlessness (Mid and South) services for peer support. Within CHPS, there are a range of therapeutic interests; narrative therapy, systemic approaches, acceptance and commitment therapy, motivational interviewing and cognitive behaviour therapy. Neuropsychology peer relationships will be supported through Clinical Health and Older Adults Psychology Services.

The post holder will be supervised by the Head of Clinical Health Psychology. Professional development is important to us and we have varied CPD opportunities within the service, the wider Trust, and external opportunities. This is supported by robust supervision and appraisal structure.

About us

We acknowledge there can be commutes within Essex, and that London salaries command inner weighting. However, the Psychological Services Directorate is committed to investing in you as an individual and in your career development. EPUT highly respects and values psychological thinking and we welcome you to join our team.

The Clinical Health Psychology Team has good relationships with local Clinical Psychology doctorate courses. The team contributes to teaching and provide placements for trainees at different stages of training.

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;

• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment.

Job description

Job responsibilities

We welcome applicants who are creative, motivated and who can build strong working relationships to support development of this service.

For an informal conversation about this post please contact Dr Amy Bartlett, Head of Clinical Health Psychology on 07507773397 or [email protected].

To learn more about working within our Services at EPUT, please view our recruitment videos, where members of the team share their experiences and insights into their roles and what it is like working within our Psychological Services, here at EPUT.

Please view our video link here: Psychological Services

Person Specification

Qualifications

Essential

• Completed Doctoral Level Training with HCPC equivalence

Desirable

• Has completed further training in a speciality related to the post

Knowledge and Skills

Essential

• Has worked with physical health conditions
• Has supervised qualified and non qualified professionals
• Demonstrates working knowledge and skills in neuropsychological assessment and neurorehabilitation approaches

Desirable

• Has worked in physical health/stroke environments/teams

Leadership and engagment

Essential

• Has demonstrated leadership skills in previous roles e.g. service development, research, leading on change
• Demonstrates a desire to work in a team and develop MDT working

Desirable

• Has undertaken leadership training
• Demonstrates interest in broader strategic thinking e.g. working with commissioners, broad pathway work
• Demonstrates an interest in working with difference and diversity

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job summary

DSFS Ltd are seeking to recruit a successful candidate into the position of Finance Partner. The role will support the Financial Management Function, supporting and working closely with divisional and finance colleagues.Building good working relationships withcolleagues will be important.

You will be an integral member of Senior Finance team, working closely with divisional leadership teams and their divisional colleagues to provide a comprehensive range of specialist and expert financial advice, training and support to enable the delivery of services efficiently and economically, as well as ensuring the achievement of all company financial targets.

Work within a financial management team providing direct financial support to the group, ensuring full compliance with financial best practice

Please note this is a Zero Hours Bank Worker agreement contract

Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered

Interview date TBC

Main duties of the job

Lead a financial management team providing direct financial support to the division, ensuring full compliance with financial best practice, specifically in relation to:

Budget setting and reportingForecasting of expenditure, activity, and incomeMaximisation of incomeDelivery of Transformation Programme savingsBusiness case developmentActivity and capacity planning and service developments

Contribute to and influence the operational effectiveness and efficiency of the division, ensuring effective accounting and operational management systems are in place to facilitate financial governance and control.

Analyse, interpret and communicate highly complex financial information to non-financial managers in a manner that is clear and effective to facilitate effective decision making and service development.

Lead on identifying and disseminating the financial impact of business cases and developments.

Take a lead role in the identification and development of divisional transformation programmes, monitoring their achievement and evaluating their successes to ensure they meet the strategic objectives of the trust in terms of financial and quality outcomes.

Play a key leadership role within the organisation.

As a member of the senior team contribute fully and effectively to the development and delivery of company strategies.

About us

Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that's 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.

DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that's dynamic, flexible, and proactive.

DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone's abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.

Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered

Details

Date posted

06 October 2026

Pay scheme

Other

Salary

Depending on experience Salary range dependant on experience, starting from £55,445

Contract

Bank

Working pattern

Full-time, Part-time, Flexible working, Home or remote working

Reference number

166-DSFS-8313472

Job locations

Chesterfield Royal Hospital

Calow

Chesterfiled

S44 5BL

United Kingdom

Job description

Job responsibilities

Please see the Job Description and Person Specification attached to this vacancy. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that is required.

Job description Job responsibilities Please see the Job Description and Person Specification attached to this vacancy. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that is required.

Person Specification

Qualifications and Training

Essential

• Part CCAB qualified.
• Experience in a senior financial management role.
• Evidence of on-going professional or personal development, e.g., Continuing Professional Development
• Evidence of leadership development.

Desirable

• Fully CCAB qualified
• Postgraduate degree level educatio

Experience

Essential

• Experience of a wide range of financial accounting and information systems and accounting procedures with a large complex organisation.
• Experience at a senior level in a highly complex financial environment.
• Experience of modelling the financial impact of service pathway design.
• Experience of developing income, expenditure, and activity forecasts, including the modelling of different scenarios.
• Expert analytical skills to solve highly complex financial and non-financial problems.
• Track record of financial and non-financial achievements
• Experience of leading, managing & developing teams.

Desirable

• NHS experience.
• Knowledge/Experience of working outside organisational boundaries in a wider system
• Awareness of Patient Level Costing

Skills and Knowledge

Essential

• Ability to interpret highly complex information, including national financial policies, using skills knowledge and judgement
• Developed influencing and negotiation skills.
• Active listening skills, to interpret managers needs and issues.
• Support and participate in leading and shaping the vision of the Finance Team
• Ability to forge and maintain constructive relationships with senior managers and to constructively challenge and hold to account in relation to financial decision making and subsequent consequences
• Ability to express facts, ideas and opinions clearly and directly both orally and in writing to both internal and external stakeholders.

Desirable

• Understanding of NHS national context, policies, payment structures and other strategic issues.

Personal Attributes

Essential

• Effective team worker
• Highly proactive
• Ability to work autonomously
• Resilient
• Motivated to work in the NHS
• Caring
• Confident with a positive attitude.
• Professional work approach

Person Specification Qualifications and Training Essential Part CCAB qualified. Experience in a senior financial management role. Evidence of on-going professional or personal development, e.g., Continuing Professional Development Evidence of leadership development. Desirable Fully CCAB qualified Postgraduate degree level educatio Experience Essential Experience of a wide range of financial accounting and information systems and accounting procedures with a large complex organisation. Experience at a senior level in a highly complex financial environment. Experience of modelling the financial impact of service pathway design. Experience of developing income, expenditure, and activity forecasts, including the modelling of different scenarios. Expert analytical skills to solve highly complex financial and non-financial problems. Track record of financial and non-financial achievements Experience of leading, managing & developing teams. Desirable NHS experience. Knowledge/Experience of working outside organisational boundaries in a wider system Awareness of Patient Level Costing Skills and Knowledge Essential Ability to interpret highly complex information, including national financial policies, using skills knowledge and judgement Developed influencing and negotiation skills. Active listening skills, to interpret managers needs and issues. Support and participate in leading and shaping the vision of the Finance Team Ability to forge and maintain constructive relationships with senior managers and to constructively challenge and hold to account in relation to financial decision making and subsequent consequences Ability to express facts, ideas and opinions clearly and directly both orally and in writing to both internal and external stakeholders. Desirable Understanding of NHS national context, policies, payment structures and other strategic issues. Personal Attributes Essential Effective team worker Highly proactive Ability to work autonomously Resilient Motivated to work in the NHS Caring Confident with a positive attitude. Professional work approach

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chesterfield Royal Hospital NHS Foundation Trust

Address

Chesterfield Royal Hospital

Calow

Chesterfiled

S44 5BL

United Kingdom

Employer's website

https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Chesterfield Royal Hospital NHS Foundation Trust

Address

Chesterfield Royal Hospital

Calow

Chesterfiled

S44 5BL

United Kingdom

Employer's website

https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)

Job summary

The post-holder is a Clinical Coder.

The Clinical Coder will be responsible for the clinical coding of relevant information into patients electronic healthcare records on the clinical system, adhering to the standard SNOMED CT codes and relevant organisational policies.

In addition, the post-holder will support the multi-disciplinary team, providing administrative support as required, in line with the needs of the organisation. Duties can include, but are not limited to, supporting the administration and receptionist teams with patient registration, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies.

The post-holder will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

The post-holder will be an integral part of the general practice team.

Job hours

Monday, Thursday and Friday 0930 - 1800

Main duties of the job

a. Accurately clinically code data into the patient record on the clinical system

b. Identifying relevant clinical information documented in patient correspondence, coding appropriately and completing any detailed action

c. Inputting and extracting data as required to support practice reports, audits and to capitalise upon both patient safety and QOF income

d. Scanning patient related documentation and attaching scanned documents to patients healthcare records

e. Highlight all timely actions, changes to patient care and management to the relevant clinician

f. File and store records as required

g. Photocopy documentation as required

h. Action all incoming correspondence, emails and mail in a timely manner

i. Input data into patients healthcare records as necessary

j. Answer incoming telephone calls, transferring calls or dealing with the callers request appropriately

1. Assist with total triage administration

l. Conduct system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Support all clinical staff with general administrative tasks as requested

o. Undertake a broad spectrum of administrative duties commensurate with the role

p. Act as a chaperone as required

q. Be aware of duties and responsibilities regarding legislation and adhere to practice policies and procedures on safeguarding adults and children

r. Support in the delivery of enhanced services and other service requirements

s. Undertake all mandatory training and induction programmes

About us

Patterdale Lodge Medical Centre is a friendly, patient-focused GP practice committed to delivering high-quality primary care to our local community. We pride ourselves on providing accessible, compassionate, and effective healthcare services whilst maintaining a supportive and collaborative working environment for our staff.

Our multidisciplinary team works closely together to deliver excellent patient care and continuously improve services. We are committed to staff development, wellbeing, and creating opportunities for learning and professional growth.

As a forward-thinking practice, we embrace innovation and strive to provide safe, effective, and responsive healthcare that meets the needs of our diverse patient population.

Job description

Job responsibilities

The following are the core responsibilities of the Clinical Coder in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Accurately clinically code data into the patient record on the clinical system

b. Identifying relevant clinical information documented in patient correspondence, coding appropriately and completing any detailed action

c. Inputting and extracting data as required to support practice reports, audits and to capitalise upon both patient safety and QOF income

d. Scanning patient related documentation and attaching scanned documents to patients healthcare records

e. Highlight all timely actions, changes to patient care and management to the relevant clinician

f. File and store records as required

g. Photocopy documentation as required

h. Action all incoming correspondence, emails and mail in a timely manner

i. Input data into patients healthcare records as necessary

j. Answer incoming telephone calls, transferring calls or dealing with the callers request appropriately

1. Assist with total triage administration

l. Conduct system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Support all clinical staff with general administrative tasks as requested

o. Undertake a broad spectrum of administrative duties commensurate with the role

p. Be an integral part of the general practice team

q. Act as a chaperone as required

r. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children

s. Support in the delivery of enhanced services and other service requirements

t. Undertake all mandatory training and induction programmes

u. Contribute to and embrace the spectrum of clinical governance

Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

In addition to the primary responsibilities, the Clinical Coder has the following wider responsibilities:

a. Participate in local initiatives to enhance service delivery and patient care

b. Support and participate in shared learning

c. Complete opening and closing procedures in accordance with the duty rota

d. Support reception staff, providing cover during staff absences

Person Specification

Experience

Essential

• The successful candidate will have relevant experience that demonstrates their ability to carry out the duties of the role effectively. They should be able to work independently and collaboratively, communicate confidently with a range of people, and maintain a professional and patient-focused approach. Previous experience within a healthcare setting is desirable, although transferable skills gained in other sectors will also be considered.

Qualifications

Essential

• Good standard of education, including GCSEs (or equivalent) in English and Maths.
• Excellent communication and interpersonal skills.
• Ability to work effectively as part of a team.
• Good organisational and time management skills.
• Ability to prioritise workload and meet deadlines.
• Competent IT skills, including Microsoft Office applications.
• Understanding of confidentiality, data protection and information governance.
• Ability to work accurately and pay attention to detail.

Desirable

• Previous experience working in a GP practice, primary care, NHS or healthcare setting.
• Knowledge of NHS systems and processes.
• Experience using clinical systems such as EMIS Web and Docman.
• Knowledge of Care Quality Commission (CQC) standards.
• Relevant qualification related to the role.
• Experience of service improvement or quality improvement initiatives.
• Understanding of QOF, Enhanced Services or Primary Care Network working.
• Previous experience supporting multidisciplinary teams.

Job summary

A brand-new opportunity to shape the future of Cardiology services.

The Division of Medicine and Emergency Care is delighted to offer an exciting new opportunity for an experienced and innovative Nurse Consultant in the Cardiac Arrhythmia Service . This newly created full-time role offers the chance to make a lasting impact on patient care, service development, and clinical excellence.

As our Nurse Consultant in the Cardiac Arrhythmia Service, you will be an expert autonomous practitioner, leading the strategic development of the Cardiac Arrhythmia Service. This is a unique opportunity to influence the future direction of the service, drive innovation, and work alongside a highly skilled multidisciplinary team to deliver outstanding care for patients across Mid Cheshire.

If you are a forward-thinking clinical leader with a passion for improving outcomes and shaping services, we would love to hear from you.

Main duties of the job

As the Nurse Consultant in the Cardiac Arrhythmia Service, you will play a pivotal role in advancing specialist care across the Trust. You will act as an expert practitioner and professional resource for patients, carers, and multidisciplinary colleagues, championing evidence-based practice and delivering exceptional clinical outcomes.

Working with a high degree of autonomy, you will use your advanced clinical expertise to develop and implement innovative cardiac pathways aligned with national guidance, ensuring patients receive safe, effective, and personalised care.

This influential role also offers the opportunity to:

Lead the strategic development of the cardiac arrhythmia service.

Drive service improvement, innovation, and quality initiatives.

Contribute as a key member of the Senior Management Team.

Lead on clinical audit, research, and the evaluation of service effectiveness.

Inspire and support colleagues across clinical, nursing, and administrative teams.

Shape the future of cardiac services while delivering outstanding patient experiences.

This is an exciting opportunity for an experienced clinician who is passionate about leading change, developing services, and making a real difference to the lives of patients.

About us

MCHFT provides a full range of local hospital and community services for people across East Cheshire (population 399K) and West Cheshire and Chester boroughs (population 357K).

The Trust provides high quality planned and unplanned/emergency care, cardiac and critical care as well as child health, maternity services, and intermediate care across our sites at Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford. The Trust provides 500 beds and employs over 5,000 members of staff.

An extensive range of community services is provided across 26 medical centres and schools by our community arm, Central Cheshire Integrated Care Partnership, in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance.

With the formation of Integrated Care Systems in July 2022 the Trust became a strategic partner in both Cheshire East and Cheshire West and Chester 'places' and is part of the Cheshire and Merseyside partnership caring for a population of over 2.7million.

During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.

At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.

Details

Date posted

06 October 2026

Pay scheme

Agenda for change

Band

Band 8b

Salary

£66,582 to £77,368 a year pa pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

412-MED-8286761

Job locations

Leighton Hospital

Middlewich Road

Crewe

CW1 4QJ

United Kingdom

Job description

Job responsibilities

Please see attached job description and person specification.

Please note this is not an exhaustive list of roles and responsibilities.

Job description Job responsibilities Please see attached job description and person specification. Please note this is not an exhaustive list of roles and responsibilities.

Person Specification

Education and Qualifications

Essential

• Registered Nurse
• Educated to Masters level or equivalent
• Non-medical prescriber
• IRMER trained
• Evidence of advanced clinical practice
• Service innovation and redesign
• Evidence of personal and professional development
• ALS Provider
• Mentorship qualification

Desirable

• Research course & published experience
• PhD

Experience

Essential

• Substantial post-registration experience in Cardiac Arrhythmias
• Competent in independent prescribing
• Experience in interpreting relevant diagnostic investigations
• Experience of leading service development/change
• Experience of education, supervision and mentorship
• Evidence of advanced practice across the four pillars

Desirable

• Experience contributing to regional/national specialist networks
• Peer-reviewed publications
• Research involvement
• Evidence of organising and delivering formal teaching programme

Skills

Essential

• Expert knowledge of cardiac arrhythmias and management
• Advanced clinical assessment and decision making skills
• Enhanced communication skills
• Ability to develop effective clinical pathways and protocols
• Independent in DC Cardioversion

Desirable

• Evidence of strategic development

Person Specification Education and Qualifications Essential Registered Nurse Educated to Masters level or equivalent Non-medical prescriber IRMER trained Evidence of advanced clinical practice Service innovation and redesign Evidence of personal and professional development ALS Provider Mentorship qualification Desirable Research course & published experience PhD Experience Essential Substantial post-registration experience in Cardiac Arrhythmias Competent in independent prescribing Experience in interpreting relevant diagnostic investigations Experience of leading service development/change Experience of education, supervision and mentorship Evidence of advanced practice across the four pillars Desirable Experience contributing to regional/national specialist networks Peer-reviewed publications Research involvement Evidence of organising and delivering formal teaching programme Skills Essential Expert knowledge of cardiac arrhythmias and management Advanced clinical assessment and decision making skills Enhanced communication skills Ability to develop effective clinical pathways and protocols Independent in DC Cardioversion Desirable Evidence of strategic development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mid Cheshire Hospitals NHS Foundation Trust

Address

Leighton Hospital

Middlewich Road

Crewe

CW1 4QJ

United Kingdom

Employer's website

https://www.mcht.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Mid Cheshire Hospitals NHS Foundation Trust

Address

Leighton Hospital

Middlewich Road

Crewe

CW1 4QJ

United Kingdom

Employer's website

https://www.mcht.nhs.uk/ (Opens in a new tab)

Job summary

Job Title: Dental Nurse Surgery

Location: West Midlands, England, United Kingdom

Working Pattern: Flexibility to work weekdays and weekends is desirable.

Salary: Competitive

Role Overview:

We are seeking experienced Dental Nurses to support insourcing surgical lists across West Midlands, helping to deliver NHS waiting list initiatives. The Dental Nurse will provide clinical and administrative support to dentists and oral/maxillofacial surgeons during surgical and dental procedures, ensuring patients receive safe, effective and high-quality care.

The role will involve supporting patient care pathways, providing chairside assistance, maintaining high standards of infection prevention and control, and assisting with surgical procedures including tooth extractions.

This is an excellent opportunity to work alongside an experienced clinical team and contribute to the delivery of high-quality patient care.

Main duties of the job

Key Responsibilities:

• Provide chairside and clerical support to dentists, oral surgeons and clinical teams.
• Assist with dental extractions, oral surgery and clinical procedures.
• Prepare patients, clinical rooms, equipment and instruments for treatment.
• Provide patient reassurance and pre- and post-operative support.
• Maintain high standards of infection control, clinical safety and patient confidentiality.

About us

18 Week Support is a leading NHS insourcing provider, working in partnership with NHS Trusts across the UK to increase clinical capacity, reduce waiting times and improve patient access to care.

Our clinical teams work alongside NHS services to deliver additional outpatient and surgical capacity, supported by experienced Clinical Leads and Nurse Leads. Patient safety, clinical governance and quality of care are central to everything we do.

Job description

Job responsibilities

Job Title: Dental Nurse Surgery

Location: Southampton, England, United Kingdom

Working Pattern: Flexibility to work weekdays and weekends is desirable.

Salary: Competitive

Role Overview:

We are seeking experienced Dental Nurses to support insourcing surgical lists across Southampton, helping to deliver NHS waiting list initiatives. The Dental Nurse will provide clinical and administrative support to dentists and oral/maxillofacial surgeons during surgical and dental procedures, ensuring patients receive safe, effective and high-quality care.

Person Specification

Experience

Essential

• N/A

Desirable

• N/A

Qualifications

Essential

• NMC and GDC Registered Nurse

Desirable

• Minimum 2 years experience
• 6 months currently working in said specialty

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job summary

Imaging Booking Coordinator

Department: Imaging

Band 3, £25,760 - £27,476 Per annum pro rata

Hours: Full time, 37.5 per week, all MKUH roles will be considered for flexible working

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

You will play a key role in delivering an efficient, effective, and patient-focused appointment and reception service within the Imaging Department. This multifaceted role involves managing appointment requests from Health Centres, GPs, Outpatient Clinics, and Wards, as well as handling referrals and bookings for a wide range of imaging modalities, including CT, DEXA, MRI, Ultrasound, and X-ray.

As a central member of the Imaging Administration & Clerical team, you will be responsible for booking both new and follow-up appointments, coordinating list set-ups, managing amendments and cancellations, and supporting patients throughout their imaging pathway.You will also provide a professional and welcoming front-of-house reception service, handling face-to-face and telephone enquiries with care, accuracy, and empathy.

Please note: We are unable to offer sponsorship for this role.

Interview date: 29 October 2026

Main duties of the job

A key part of the role is ensuring that patients are scheduled in line with the Trust's Access Policy and national NHS targets, supporting timely and equitable access to imaging services. You will liaise confidently with patients, clinical teams, and referrers, dealing with a variety of queries and ensuring a high standard of customer service is consistently delivered.

In addition, you will contribute to administrative tasks such as updating booking protocols, supporting pathway changes, participating in training activities. The post will involve both cross-site and hybrid working. Working hours are rostered across a 7-day week, between 08:00 and 20:00, in line with service needs.

This is a busy and challenging role, ideal for someone who is bright, enthusiastic, and highly motivated, and who thrives in a fast-paced healthcare environment.

About us

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. We have just opened the Oak Wards - a new ward block featuring two 24-bed wards.

Further investment is underway, including the recently approved Women and Children's Centre, set to open by 2030.

Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -

For further information about Milton Keynes please visit - Visit Milton Keynes

Job description

Job responsibilities

NHS Staff Survey: With high scores in Team Working and Line Management, our teams collaborate, communicate, and care for one anotherbecause we know were stronger together.

'We care We communicate We collaborate We contribute'

The successful candidate will:

Demonstrate excellent customer service and communication skills Be confident and compassionate when dealing with patients and referrers, both in person and over the phone Have a friendly, approachable, and professional manner Be able to work effectively as part of a supportive and dynamic team Ideally have experience in a healthcare, administrative, or reception role Be organised, proactive, and capable of managing multiple tasks with accuracy and efficiency Show flexibility and adaptability to meet the evolving needs of the department and wider organisation

If you're passionate about providing high-quality patient care through outstanding administrative and reception support, we welcome your application.

Please refer to attached Job description for further information.

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity, and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once enough applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust,all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.

Person Specification

Qualifications and knowledge

Essential

• 3 GCSE at grade 4 or above of which 1 must be Maths or English. Alternatively, candidates must be able to demonstrate an appropriate level of knowledge gained from previous clerical experience
• NVQ level 3 or equivalent qualification.

Experience

Essential

• Ability to input data and retrieve information on a computerized system.
• Previous experience in an administrative and/or client facing support role
• Knowledge of Microsoft packages especially Word and Excel

Desirable

• Previous experience in the NHS in an administrative and/or patient facing support role.

Skills

Essential

• Computer Literacy
• Able to work as part of a team and independently
• Ability to prioritize
• Ability to maintain a professional attitude in a pressured environment
• High quality customer service skills
• Good interpersonal skills
• Willingness to learn

Personal and people development

Essential

• Must be adaptable and flexible
• Able to work under pressure
• Proactive attitude
• Calm disposition and able to deal with issues with tact and diplomacy
• Methodical with a high degree of accuracy and precision
• Desire to achieve and sustain high standards
• Able to organise and manage own workload to meet deadlines

Communication

Essential

• Effective listening, verbal and written communication skills
• Ability to communicate with staff at all levels

Job summary

We are looking for a motivated and customer-focused individual to join our Outpatient Bookings Team. This is a fast-paced, target-driven role where you will play a key part in providing an exceptional experience for patients, consultants, and colleagues. Using your excellent communication skills and attention to detail, you will handle enquiries, book appointments, and support patients throughout their journey, while helping the team achieve its performance and sales objectives. This is an exciting opportunity to develop your skills within a supportive team environment and make a real difference to the patient experience.

Main duties of the job

Provide administrative and customer service support within the Outpatient Bookings Team, ensuring enquiries are managed effectively and appointments are scheduled accurately. Build positive relationships with patients, consultants, and colleagues, maintain accurate records, and contribute to the smooth running of the service while supporting team performance and delivering a high-quality patient experience.

About us

At St Josephs Hospital, were more than a healthcare provider, were a community of dedicated people working together to make a real difference in the lives of others. Whether youre delivering care on the front line, supporting services behind the scenes, or leading innovation, every role contributes to our shared purpose.

Our values guide everything we do, how we care for patients, support our colleagues, and shape the future of our organisation.

Together, were shaping a future where everyone can thrive, our patients, our staff, and our community.

Job description

Job responsibilities

• Enquiries are handled courteously, efficiently and with empathy.
• Can do attitudes to be shown at all times.
• Tasks are undertaken efficiently and with attention to detail.
• Provide efficient and professional customer service to patients consultants and colleagues.
• Ensure personal and team sales targets are met, using trackers/CRM systems to capture information.
• Follow all sales process and keep an accurate tracker to ensure opportunities are maximised.
• Have excellent understanding of the patient pathways throughout the hospital.
• Have excellent knowledge of all consultants/specialties.
• Maintain website enquires, again ensuring information is captured in trackers/CRM systems if not converted into an appointment.
• Maintain an up to date and accurate call back system ensuring we provide relevant information at the appropriate time and maximise the sales opportunity.
• Manage personal call statistics to ensure you are contributing to the overall team call performance.
• Provide accurate pricing guides to patients.
• Ensure all data that is captured is accurate and appropriate when booking appointments, eg correct GP surgery, credit card details etc.
• Alert other team members to issues that affect quality and risk.
• Assess own performance and take accountability for their own actions either directly or, under supervision.

Person Specification

Experience

Essential

• Experience of working within call-handling sales team.
• Worked in Customer Services environment.
• Willingness to learn and contribute to the efficient working of a target driven team.
• Good attention to detail.
• Excellent communication skills.

Desirable

• Further Education Qualification e.g. A level, BTEC.
• Worked with CRM Systems.
• Worked in healthcare environment.

Job summary

Various hours available.

The Rotherham 0-19 Childrens Public Health Nursing Service are looking to recruit dynamic, enthusiastic and motivated Specialist Community Public Health Nurses, Health Visitors with initiative and drive in order to deliver high quality public health nursing, promoting healthy lifestyles and improving health inequalities to children, young people and their families in Rotherham.

You should be able to demonstrate a commitment to collaborative working with a focus on the child, be committed to achieving positive health outcomes for children and families in Rotherham, as well as a keen interest in developing services You will need to have excellent communication and organisational skills, be willing to facilitate and support change in service delivery, have the ability to work autonomously and as part of an integrated skill mix team. We offer flexible and agile working options. An in depth knowledge of the current health agenda relating to children's services is essential.

The successful candidate will work across the 0-19 service ensuring the delivery of safe, effective and high-quality services to a caseload of babies, children, young people and their families - using research-based evidence to inform practice with agreed professional standards. The post will require travel between homes, schools, and community hubs within the Rotherham area.

Hours will be fixed term for 1 year with the possibility but not guarantee of this being extended.

Main duties of the job

• To provide a consistent, effective, accessible and appropriate 0-19 Service for children, young people and their families

• To work in partnership with agencies and families

• To signpost to partner agencies where assessed as required

• To lead the delivery of public health and universal and targeted interventions across the 0-19 years age range for a defined population and will be delivered in line with the National and Local guidelines and public health priorities.

• The team will work proactively using a partnership approach to promote health and contribute to tackling health inequalities within the level of competencies required for the post.

• You will work with children, young people and families within the home environment, school or other identified community setting.

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey ,show progress in areas that matter most to staff. We have seen good results in how colleagues feel about health and wellbeing, alongside increased confidence that employees are recognised and supported

But don't just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making

All of our colleagues are key to our journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence

Certificates of Sponsorship

Please note that the Trust does not currently offer Skilled Worker visa sponsorship Nursing and HCSW roles. Applications are welcomed from candidates who can demonstrate an alternative right to work in the UK.

Job description

Job responsibilities

Please see attached the job description and person specification for the full details about the role and the responsibilities.

Person Specification

Experience

Essential

• Experience and training in Child and Adult Safeguarding

Registration

Essential

• Current NMC registration

Knowledge

Essential

• Healthy child programme
• Clinical governance frameworks

Qualifications

Essential

• Registered with Public Health Nursing qualification
• Qualified Nurse RM or RN registered

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job summary

What do you get?

• Rate - £300 per session (inclusive of any pension)
• Locum role

What do we need?

We are looking for an engaged, positive, friendly, hard-working and resilient individual to join our team at Cheadle Medical Practice, as a long term locum.

It is a requirement for the role that you are available to locum on Mondays,Tuesdays and Wednesdays, for six sessions per week in total. If you are able to locum on Saturdays also, this is desirable but not essential.

As it is a locum role, you will not be an employee of the practice. As such, there is some flexibility available over shifts. However, we are looking for candidates who can commit to the above days the vast majority of the time.

We're working in an area with a very busy day-to-day operation, so we need someone flexible and resilient. We operate a system of triage designed to protect GPs from unnecessary workload.

The post is for three days per week. Currently we allocate one On Call doctor per day, so you would be expected to be part of this rota.

In our PCN, we have access to a Pharmacy Hub, First Contact Physio, Social Prescriber, Care Coordinator and Visiting Service, as well as Workflow Optimiser and Medical Reports Lead to help reduce GP workload.

How to Apply

Please apply using the portal. The deadline is Sunday 18th October 2026 at 11:59pm.

Main duties of the job

A Typical Day

• 15 appointments in the morning session, 15 appointments in the afternoon session (10 minute appts).
• Requirement to undertake home visits as needed - where a home visit is required, you will have three appointment slots blocked out (i.e. you would do 15 in the AM, 12 in the PM and a visit).
• We have an allocated 'on call GP' each day, and two paramedics who do the majority of the home visits. This means when you are doing normal sessions, any additional visits are built into the afternoon, rather than being 'extras'. You will be expected to be part of the On Call rota, but won't usually be prioritised as 'first choice' On Call GP.
• On Call doctor each day required to stay until 6:30pm. Any GPs working a normal day leave when the work is finished, which can be earlier.
• An allocation of up to 5 Docman, 10 lab results and 15 scripts per session.

About us

Cheadle Medical Practice sits in a desirable area close to junction 2 of the M60. Our PCN has delivered one of the best performing vaccination programmes in the region, and we have very high rates of QOF achievement.

We have around 11,950 patients on our list, so we are a busy practice. Our partners and management team are highly focused on using technology to allow colleagues across the building to work smarter, and this is an ongoing journey for us.

We are a training practice so have experience in helping to guide newer members of the profession through the early stages we also have a number of highly experienced colleagues so the role would be suitable for someone at any stage in their qualified GP career.

We are not utilising agencies for this or any other vacancy and we do not give permission for our contact details to be used for marketing purposes as per GDPR.

Job description

Job responsibilities

This is a locum role and as such, there will be no employment relationship between the successful applicant and the practice. The below is intended as an indication of the kind of things we are looking for.

Provide medical services for the practice population to a high standard, including day-to-day activities such as surgery consultations, telephone advice, telephone consultations and home visits and appropriate administration to ensure accurate records, patient continuity and quality of care.

Comply with the requirements of the practices General Medical Services/Personal Medical Services (GMS/PMS/APMS) contract, Enhanced Services contracts, educational/training delivery contracts and private contracts.

Adhere to the principles of good medical practice.

Provide high quality medical services to patients registered with the practice.

Provide a full range of services in line with the requirements of the GMS/PMS/APMS) Contract and Enhanced Services Contracts.

Refer patients as appropriate and in accordance with local procedures.

Undertake duties such as prescription signing, prescribing reviews, telephone advice, duty doctor, in accordance with the rota

Undertake clinics, post-natal checks, child developmental checks as agreed or required.

Manage long-term conditions in accordance with practice and national clinical guidelines.

Prescribe generically and in accordance with the practice formulary.

Provide appropriate health promotion advice to all patients

Ensure good clinical governance is part of patient care and other practice activities.

Adhere to practice guidelines, policies and procedures

Practice evidence-based medicine.

Take ongoing responsibility for patients with difficult and complex problems including consistent follow-through.

Participate in audit and quality improvement processes.

Maintain clinical records (manual/electronic) in line with good practice and in accordance with practice procedures including appropriate coding as agreed in the practice.

Maintain administrative records in relation to GMS/PMS/APMS) contract, enhanced services contracts and QOF including coding.

Work in line with agreed practice procedures and protocols

Attend on a regular basis in house clinical, administrative and educational meetings.

Contribute to the practices clinical governance and quality activities including clinical audit.

Person Specification

Qualifications

Essential

• Qualified GP MRCGP General Practitioner CCT (Certificate of completion of training)
• Full GMC registration Registration with National performers list Appropriate defence indemnity
• Eligibility to perform in the UK independently

Experience

Essential

• Experience of working in primary care
• Experience of continued professional development
• Experience of QOF
• General understanding of GMS contract

Desirable

• Experience of medicines management
• Experience of CCG initiatives

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job summary

We are looking for a highly organised, proactive and IT-confident Operations Assistant to support our Operations and Practice Manager in the day-to-day running of a busy GP practice.

This is a varied and important role for someone who enjoys working in a fast-paced environment, is comfortable managing multiple priorities and has excellent attention to detail. You will provide practical and administrative support across the practice, helping to ensure that systems, processes and operational tasks are managed efficiently and effectively.

The successful candidate will be highly organised, confident using IT systems and Microsoft Office, particularly Word and Excel and able to work independently while knowing when to escalate issues to the Operations Manager.

Main duties of the job

Working closely with the Operations Manager your responsibilities will include:

• Providing day-to-day administrative and operational support to the Operations Manager and Practice Manager.
• Assisting with the coordination and implementation of practice processes and procedures.
• Maintaining accurate records, spreadsheets, databases and operational information.
• Using the EMIS clinical system, Excel and other IT systems to collate, manage and present information.
• Supporting the monitoring of practice tasks, deadlines, audits and action plans.
• Preparing reports, documents, meeting papers and presentations as required.
• Assisting with practice meetings, including preparing agendas, taking notes/minutes and following up actions.
• Supporting staff with administrative and operational queries.
• Helping to ensure that practice policies, procedures and documentation are kept up to date.
• Assisting with audits, data collection and quality improvement activities.
• Monitoring shared inboxes, systems and administrative workflows where required.
• Identifying administrative or operational issues and bringing these to the attention of the Operations Manager or Practice Manager
• Supporting the implementation of new systems and processes.
• Undertaking general administrative duties to support the smooth running of the practice.

About us

We are a large GP practice and provide care for approximately 16,000 patients. You will have the opportunity to play an important role in the smooth and effective running of our GP practice, working closely with the Operations Manager and Practice Manager as well as the wider practice team.

We offer:

• A supportive and friendly working environment.
• The opportunity to develop your operational and administrative skills.
• Training and support to develop your knowledge of practice systems and processes.

Job description

Job responsibilities

We are looking for someone who is exceptionally organised, reliable and proactive, with a strong eye for detail.

You will need to be comfortable working with computers and learning new systems quickly. Strong IT skills are essential for this role, as you will be using a range of digital systems and applications on a daily basis.

You will ideally have:

• Excellent IT skills and confidence using Microsoft Office, particularly Excel, Word and Outlook.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• The ability to manage multiple tasks and competing priorities.
• The ability to work independently and use initiative.
• Excellent written and verbal communication skills.
• A methodical and structured approach to work.
• The ability to maintain confidentiality and handle sensitive information appropriately.
• Confidence working with data, spreadsheets and administrative systems.
• A willingness and ability to learn new software and systems quickly.
• A professional, positive and flexible approach to work.
• Previous experience in a healthcare, GP practice, NHS or other regulated environment would be advantageous, but is not essential.

Person Specification

Qualifications

Essential

• GCSE grade 1 to C in English and Maths
• Excellent IT skills.
• Strong Microsoft Office skills, particularly Excel.
• Excellent organisational and time-management skills.
• Ability to manage multiple priorities and deadlines.
• Excellent attention to detail.
• Ability to work independently and use initiative.
• Strong written and verbal communication.
• Ability to handle confidential information appropriately.

Desirable

• Previous GP/NHS/healthcare experience.
• Experience working with clinical or practice management systems.
• Experience with audits, reporting or data analysis.
• Experience supporting an operations/management function.

Job summary

Our Reception team consists of the operations manager and 9 patient service advisors working throughout the week to cover our busy front desk, online requests and telephone system. This is a fast paced office environment that requires excellent communication skills, empathy, resilience, patience and some physical dexterity.

The hours for this role are as follows: Tuesday, Wednesday and Friday 12pm-6pm. 18 hours per week.

Main duties of the job

Main duties of the job

1. To provide a professional service to patients face to face, via the telephone and digitally. Inform patients of general information about the practice. To be calm, friendly and polite at all times.

2. To be aware of all policies relating to diversity and to represent the practice in a positive and professional manner.

3. To make, change and alter appointments, working within the boundaries of the appointments protocols.

4. To signpost requests for appointments to the appropriate service after appropriate discussion with the patient.

5. To be familiar with the Practice Boundary and to register patients appropriately. Deal with patient deductions which includes manual handling.

6. To offer new patients information about the practice and its services both verbally and using printed materials.

7. To prepare repeat prescriptions and liaise with the Medicines Management Team.

8. To scan documents on to the clinical system and distribute appropriately.

9. The position also includes admin tasks to be conducted in-between telephone calls.

10. To be familiar with the principles of confidentiality, Caldicott, Governance and data protection and always be mindful of these during face to face and telephone encounters with patients/doctors and other staff.

About us

Meanwood Group Practice is an ever-expanding practice situated in North Leeds. We provide care for approximately 16,000 patients covering a variety of demographics. We are also an active member of the Central North Leeds Primary Care Network (PCN).

We are a friendly, dynamic and supportive team of 10 Partners, 5 Salaried GP's,1 ACP, 7 practice nurses, 1 HCA and 1 Phlebotomist all supported by our experienced reception and administrative teams. The practice provides specialist services for ENT, Minor Surgery, Gynaecology and Menopause. We are also a well established GP training practice.

Benefits: Friendly Team of Doctors, Nurses. Staff NHS Pension. Parking on Site. Local Amenities

Job description

Job responsibilities

To be the first point of contact for patients over the telephone, digitally and face to face at the Reception desk. Book appointments, provide information, give test results and signpost patients to appropriate services.

To act as a first point of contact for patients and to represent the practice in a polite, professional and caring manner.

To have a general knowledge of the processes and procedures within the practice in order to advise patients relating to any and all enquiries.

To be able to inform patients of test results.

Register new patients.

To action patient prescription requests and liaise with Medicines Management Team

To signpost patients to other services both internally and externally

To be familiar with the computer system in order to be able to carry out the duties outlined.

Filing patient files which includes manual handling.

Skills

Enjoys telephone work, problem solving and helping people.

Good communication

Fluent English speaking

Computer literate

Flexibility

Hard Working

Resilient

Person Specification

Qualifications

Essential

• Essential criteria
• Preferably educated to O Level / GCSE standard, but certainly with evidence of a sound education with English and Maths as minimum. Evidence of IT literacy.

Experience

Essential

• Experience of and success at communicating. Experience of working with a team, and promoting team spirit. Experience of working in an IT environment. Experience of working with members of the public. To be able to use ladders to retrieve patient files.

Desirable

• Working in a NHS GP Practice or busy office environment

Job summary

This is a pivotal senior leadership role within Norfolk and Suffolk NHS Foundation Trust, offering the opportunity to shape and deliver high-quality, responsive services across a complex and evolving system.

As Associate Director of Operations, you will work as part of a multi-professional leadership team to deliver safe, effective and high-performing services across your clinical network. You will be accountable for operational performance, quality, workforce, and financial delivery, ensuring services meet the needs of our population and align with Trust and system priorities.

You will lead with clarity and credibility, working across organisational boundaries to strengthen pathways, improve outcomes, and deliver sustainable transformation. This role requires someone who can operate confidently at scale, influence across systems, and bring together people, services and partners to deliver meaningful change.

Main duties of the job

The Associate Director of Operations will work closely with the Associate Director(s) of Nursing and Associate Medical Director(s) to ensure that high quality care is delivered within the Locality services and providing professional leadership to operational colleagues across the locality.

You will promote a culture of learning and openness and ensure clinical staff have the knowledge, capability, systems and support to deliver evidence based care and embed lessons learned in practice for the improvement of patient experience.

About us

We are looking to appoint an individual who has a passion for our work and a track record of achievement in influencing colleagues and partners to deliver high quality care. We are seeking an inspirational and compassionate leader who will develop their teams to provide outstanding care. Previous experience working in a mental health operations setting is essential.

If you have a reputation for leadership, people development, quality and improvement alongside a passion for improving outcomes with a focus on equity and inclusion to ensure that mental health provision has parity across our partners, then please do consider applying for this role.

We are determined to create a safer, kinder and better organisation.

Job description

Job responsibilities

You will be an experienced senior operational leader with a strong track record of delivering improvement within complex NHS environments. You will be comfortable working in ambiguity, managing competing priorities, and leading through periods of change.

You will bring:

• Proven experience of delivering operational performance and service improvement at scale
• Strong system leadership and partnership working across health and care
• The ability to lead, influence and motivate multidisciplinary teams
• Experience of delivering transformation and embedding new ways of working
• A values-driven approach, with a clear focus on quality, safety and outcomes

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Please visit our Facebook and Twitter page @NSFTjobs

Person Specification

Qualifications

Essential

• Degree level education supplemented by postgraduate study and management or clinical experience to master's degree level or equivalent.

Desirable

• Other professional qualifications relevant to the role

Experience

Essential

• Significant budgetary and staff management experience.
• Demonstrable experience of business planning, and the production of comprehensive and complex business cases

Desirable

• Engaging with appropriate stakeholders to shape delivery of healthcare services

Knowledge

Essential

• Good understanding of current emerging health issues, commissioning systems and performance standards.
• In depth knowledge of the NHS, recent reforms including Health and Social Care Act 2012.

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Job summary

The Laboratory Medicine department has an exciting opportunity for an enthusiastic and motivated Medical Laboratory Assistant to join our team. The post holder will be working within Specimen Reception. The post holder will contribute to the diagnosis and treatment of patients within the hospital by providing technical, scientific and data entry assistance to the Biomedical Scientists and other Departmental staff.

The working pattern in this role is rota based. Therefore your contracted hours of 30 per week (part time working equivalent) in accordance with agenda for change.

The post holder will be part of a team providing a diagnostic Blood Sciences service to the Trust. The team comprises Medical Laboratory Assistants (MLA), Biomedical Scientists, Associate Practitioners, Clinical Scientists, Healthcare Scientists, clerical staff and Medical staff. In addition, you will interact with other staff in the Directorate.

This job advert may close early if a sufficient number of suitable applications have been submitted.

Main duties of the job

Collecting, sorting, prioritising and processing samples in a busy environment while maintaining good working relationships with colleagues and service users.

Specimen reception - activation of requests and checking that request forms and specimens are labelled according to laboratory policy.

Under supervision, analysis of samples received for testing.

Collecting, sorting, prioritising and processing a range of specimens

Storing of samples following completion of analysis into the appropriate storage system.

Tidying and maintenance of analysers once trained.

Keeping workstations and spaces tidy and in order.

Use of laboratory information management system (LIMS).

Use of the laboratory consumables ordering system to ensure stocks of reagents and consumables are maintained.

Use of software packages including word processing, spreadsheets and databases.

To observe all applicable safety regulations and attend any mandatory and statutory training as required.

To undertake such training as necessary to enhance and to improve performance within the Department.

To liaise regularly with section heads/seniors to ensure the smooth running of the sections.

Disinfection of the equipment, benching and sinks.

Order, receive and store consumables & general goods delivered to the laboratory.

Other duties as directed by the Department Manager or technical staff

About us

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description attached to this vacancy.

Person Specification

Qualifications and Training

Essential

• At least five GCSE's grade C (level 4) or above to include English, Mathematics and Science

Knowledge and Experience

Desirable

• Experience in a customer service role
• Work experience in a laboratory

Skills and Abilities

Essential

• Keyboard skills
• Ability to learn and use PC laboratory software packages after training
• Ability to organise own work
• Ability to work under pressure and to deadlines
• Ability to prioritise work as required

Job summary

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE TO EVERY LIFE

We have an exciting opportunity for a General Practitioner to join our Healthcare team at HMP Sudbury a category D prison near Ashbourne in Derbyshire. This prison supports around 660 male patients, many of whom have complex physical health and low level mental health needs. As part of this role, you will be completing referrals to hospital and external service for patients who are reintegrating back into the community.

Dr Alex Griffiths on working as a GP for Health in Justice

Hours

Monday: 08:30-17:00 This is a part time role working 8 hours or 2 sessions per week

Salary

The salary for this role is up to £125,000 per annum FTE depending on experience

How will we support you?

• Bespoke induction, including our Introducing Health in Justice training course
• Competency framework
• Regional and national career development opportunities
• Our bespoke Learning Management System to address your learning needs
• Support from the wider team

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

Main duties of the job

Our General Practitioners are extremely valued and are well respected members of the Prison Healthcare community, as a General Practitioner, your responsibilities will vary. You will

• Deliver first class healthcare to a diverse group of patients, and therefore as a General Practitioner at Practice Plus Group you get the opportunity to further develop your knowledge in areas you wouldnt usually experience within a practice, or even A&E environment.
• Provide clinical assessment and diagnosis to patients requirements and make timely decisions regarding future management.
• Provide a highly specialist resource to other members of the healthcare team at site, as well as the patients you work with having active
• involvement in clinical governance and effectiveness activities.

If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning.

It doesn't stop there we also offer:

• Discounts on shopping and leisure activities
• Support to grow in your role and continue your professional development
• 24/7 employee assistance helpline and financial assistance when you need it

About us

The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. Were the UKs leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.

Practice Plus Groups purpose is to Unlock your best work life and we stand by our core values:

• we treat patients and each other as they would like to be treated
• we act with integrity
• we embrace diversity
• we strive to do things better together

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

Requirements

• MBChB or MBBS
• Inclusion on the GMC Register and GP Performers List
• Evidence of engagement with annual appraisal
• Experience working as a General Practitioner in community general practice
• Evidence of continuing professional development
• Ability to work with patients with a history of substance misuse
• RCGP Certificate in Substance Misuse 1 and 2, or prepared to undertake these qualifications

Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you're looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.

Job description

Job responsibilities

As a GP you will respond to medical problems presented by patients including diagnosis, investigation, treatment and referral as appropriate in line with guidelines and pathways. Including prescribing for patients, regularly review medications and monitor repeat prescriptions.

You will;

Provide medical leadership and expert advice, regarding medical and primary care issues to the wider healthcare team; engaging with the Practice Plus Group wellbeing approach

Deliver effective patient care developing high levels of communication with patients; identifying and utilising evidence based best practice through benchmarking and clinical guidelines. Undertaking appropriate clinical audit to improve clinical outcomes

Inspire and develop positive collaborative working relationships across the multidisciplinary team; working with the wider team to ensure effective clinical governance is incorporated into day to day practice

Promote multidisciplinary discussions around complex case management, ensuring systems and processes in place for managing results, letters, and tasks. Undertake clinical risk assessments and implement management strategies for risks

Share and disseminate acquired knowledge with all team members through development sessions and clinical governance meetings or clinical case reviews

Person Specification

Qualifications

Essential

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Desirable

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Experience

Essential

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Desirable

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Additional Criteria

Essential

• Please click apply to view the job description and person specification.

Desirable

• Please click apply to view the job description and person specification.

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job summary

Previous applicants need not apply

We are seeking to recruit an Outpatient Booking Co-ordinator to join the busy outpatient section of the Specialist booking team.

Applicants must hold NVQ Level 3* in relevant subject (or demonstrable equivalent experience). Experience of working in a busy office environment and using computers is essential. Experience of using Careflow is desirable but training in the use of necessary computer systems will be provided.

Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for skilled worker sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.

Main duties of the job

The Outpatient Booking Office provides a patient focused and responsive contact point for patients, ensuring all appointments are booked within the specified time limits.

Outpatient Booking Co-ordinators will manage their own delegated responsibility in operating a partial or full booking process receiving paper and electronic referrals for Outpatient specialties.

Each Booking Co-ordinator will have a lead responsibility for clinic management for a group of Consultants/Specialties. Booking Co-ordinators will be expected to provide cross cover to other Specialties in the absence of colleagues.

The Outpatient Booking Co-ordinator will manage and co-ordinate the outpatient pathway from the acceptance of the referral, through to the outpatient appointment. To ensure appointments are booked according to the Consultants protocols, booking policies and procedures. Contributing to the overall efficient and effective running of all designated clinics.

Establish and maintain good working relationships with other Access staff, Medical and nursing staff, X Ray, Pre op staff, Records staff at other Hospitals & GP Practice staff.

Maintaining a clear and robust outpatient waiting list, monitoring clinic capacity to treat all patients on the outpatient waiting list, working closely with the Outpatient Team Leader and Administrative Service Manager.

About us

The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.

In the National Staff Survey, 74% of our staff would recommend the Trust as a place to work and 92% would recommend the hospital to a friend or relative for treatment.

Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities.

RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.

Details

Date posted

06 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year pro rata per annum

Contract

Permanent

Working pattern

Part-time

Reference number

224-PA20261003921

Job locations

RJAH Orthopaedic Hospital

Twmpath Lane

Gobowen

SY10 7AG

United Kingdom

Job description

Job responsibilities

1. Assigned to specific Consultant Surgeons but there is an expectation that staff will provide support and cover during periods of leave for colleagues, including other departments.

2. Add patients to the outpatient waiting list from referral, ensuring all information is entered on to the CareFlow system and where necessary request images. Recognising any Red Flag symptoms and escalating these to consultants.

3. Once trained, individuals to maintain a high knowledge of CareFlow, E-referral service, Image Exchange System, Electronic Patient Record, Spinal Portal, Bookwise, Internal Patient Waiting Lists, Synapse

4. Communicate with patients to agree a date of appointment according to the relevant waiting times as designated by the appointment type and other factors, providing general advice around their appointment and the location of the Trust and sending out relevant paperwork. Ensuring the relevant appointment is made in due time to ensure any further treatment that may be necessary has enough time to be received.

5. To highlight any referrals that require urgent attention and deal with them promptly; this may involve discussions with the medical/divisional teams directly to arrange where the patient needs to be booked

6. To monitor daily the Patient Tracking Lists (PTL) for the designated specialties by tracking, booking and closing patients episodes and pathways where appropriate, ensuring that all new patients are booked according to current waiting times targets and the PTL is complete by the monthly/weekly deadline

7. To be responsible for authorised over booking where appropriate, ensuing priority of patients is considered through reviewing several databases and consideration a range of options, such as diagnostics, new and old patients and patients in trouble, seeking assistance from the Team Leader or Administrative Service Manager when needed.

8. Support patients in trouble by escalating concerns to Consultant colleagues and the safeguarding team as necessary.

9. Ensure all relevant documentation is scanned onto EPR and filed as appropriate.

10. Liaise with Team Leader regularly to receive updates on waiting times and discuss and make recommendations to improve waiting list management.

11. Provide a daily report on the status of the outpatient waiting list for consultants to whom you are assigned.

12. Ensure that patients receive all the relevant documentation pertaining to their appointment.

13. Plan and liaise with consultants regarding appointments to enable prioritisation of work.

14. Whilst arranging appointment dates use knowledge of clinic capacity.

15. To constantly work adhering to the Access Policy, keeping abreast of changes as communicated by Senior Staff.

16. Ensuring Choose and Book appointments are booked in correctly, where not, ensuring the appointment is rescheduled appropriately and the patient is informed.

17. Re-arrange or cancel full clinics as directed by the operational team (with and without consultant consultation) where appropriate ensuring full utilisation of remaining clinics.

18. Re-arrange or cancel clinic appointments as requested by the patient (with and without consultant consultation) where appropriate ensuring full utilisation of remaining clinics.

19. Provide detailed information for clinicians regarding their waiting lists.

20. Provide a high level of customer care exchanging information with patients and staff regarding outpatient processes and procedures, such as discussions around individual needs, such as adjustments for patient appointments.

21. Liaise with the Administrative Services Managers to ensure all clinics are utilised and planned efficiently. Notify Consultants on any factors they made need to know resulting in their clinic being affected.

22. To deal with queries from patients, Secretaries, medical and nursing staff in a diplomatic and sympathetic manner, both on the phone and face to face.

23. Ensure all clinic appointments are outcomed correctly from either the clinical outcome form or once the clinic dictation is typed.

24. Communicate with the discharge team to ensure follow-up appointments are booked at a requested point of time, balancing needs and requirements such clinic capacity and Consultant availability.

25. Escalate appropriate issues to Consultants, operational Management, Team Leader &/or Administrative Service Manager.

26. Regularly deal with queries from anxious patients or relatives (gaining appropriate confirmation of patients permission do so) when giving difficult messages such as delays to appointments which can often be met with high emotion, then requiring staff to utilise empathy and direct as appropriate.

27. Deal with Outpatient teams inboxes daily along with personal email, responding in a prompt and correct manner.

28. Participate in providing training within the Department, making sure individual training matrix is up to date.

29. Maintain CareFlow details and update patient details.

30. Liaise with the Outpatient resource team re: changes, bookings, cancellations. This is to ensure that resources can be appropriately reallocated as necessary.

31. Liaise with other Hospitals to ensure notes and x-rays are forwarded for patients attending clinic.

32. Participate in maintaining physical waiting list filing and general healthcare record filing system.

33. Provide support to the Administrative Services manager and Team Leader.

34. To participate in general administration duties such as the answer phone, cancellation email, post, date stamping, photocopying, scanning and any other technology that may be introduced to support the Trusts systems and processes

35. To contribute to the ongoing service improvement plans and policies for Outpatients, being open to changes to current practices and offering input into meetings/workshops as required.

36. Participate in mandatory training and induction programmes as well as staff appraisal and objective setting

37. Expected to concentrate for long periods of time (up to 2 hours), undertaking outcomes and analysis of Patient Target List.

38. Individuals can expect frequent interruptions from patients calling the department and also colleagues requiring urgent support.

39. There will be occasional exposure to verbal aggression whilst communicating unwelcomed news which can be challenging such as delays to appointments.

40. Ensure all communications and data storage is filed and stored in line with Trust policies and procedures and GDPR.

Job description Job responsibilities 1. Assigned to specific Consultant Surgeons but there is an expectation that staff will provide support and cover during periods of leave for colleagues, including other departments. 2. Add patients to the outpatient waiting list from referral, ensuring all information is entered on to the CareFlow system and where necessary request images. Recognising any Red Flag symptoms and escalating these to consultants. 3. Once trained, individuals to maintain a high knowledge of CareFlow, E-referral service, Image Exchange System, Electronic Patient Record, Spinal Portal, Bookwise, Internal Patient Waiting Lists, Synapse 4. Communicate with patients to agree a date of appointment according to the relevant waiting times as designated by the appointment type and other factors, providing general advice around their appointment and the location of the Trust and sending out relevant paperwork. Ensuring the relevant appointment is made in due time to ensure any further treatment that may be necessary has enough time to be received. 5. To highlight any referrals that require urgent attention and deal with them promptly; this may involve discussions with the medical/divisional teams directly to arrange where the patient needs to be booked 6. To monitor daily the Patient Tracking Lists (PTL) for the designated specialties by tracking, booking and closing patients episodes and pathways where appropriate, ensuring that all new patients are booked according to current waiting times targets and the PTL is complete by the monthly/weekly deadline 7. To be responsible for authorised over booking where appropriate, ensuing priority of patients is considered through reviewing several databases and consideration a range of options, such as diagnostics, new and old patients and patients in trouble, seeking assistance from the Team Leader or Administrative Service Manager when needed. 8. Support patients in trouble by escalating concerns to Consultant colleagues and the safeguarding team as necessary. 9. Ensure all relevant documentation is scanned onto EPR and filed as appropriate. 10. Liaise with Team Leader regularly to receive updates on waiting times and discuss and make recommendations to improve waiting list management. 11. Provide a daily report on the status of the outpatient waiting list for consultants to whom you are assigned. 12. Ensure that patients receive all the relevant documentation pertaining to their appointment. 13. Plan and liaise with consultants regarding appointments to enable prioritisation of work. 14. Whilst arranging appointment dates use knowledge of clinic capacity. 15. To constantly work adhering to the Access Policy, keeping abreast of changes as communicated by Senior Staff. 16. Ensuring Choose and Book appointments are booked in correctly, where not, ensuring the appointment is rescheduled appropriately and the patient is informed. 17. Re-arrange or cancel full clinics as directed by the operational team (with and without consultant consultation) where appropriate ensuring full utilisation of remaining clinics. 18. Re-arrange or cancel clinic appointments as requested by the patient (with and without consultant consultation) where appropriate ensuring full utilisation of remaining clinics. 19. Provide detailed information for clinicians regarding their waiting lists. 20. Provide a high level of customer care exchanging information with patients and staff regarding outpatient processes and procedures, such as discussions around individual needs, such as adjustments for patient appointments. 21. Liaise with the Administrative Services Managers to ensure all clinics are utilised and planned efficiently. Notify Consultants on any factors they made need to know resulting in their clinic being affected. 22. To deal with queries from patients, Secretaries, medical and nursing staff in a diplomatic and sympathetic manner, both on the phone and face to face. 23. Ensure all clinic appointments are outcomed correctly from either the clinical outcome form or once the clinic dictation is typed. 24. Communicate with the discharge team to ensure follow-up appointments are booked at a requested point of time, balancing needs and requirements such clinic capacity and Consultant availability. 25. Escalate appropriate issues to Consultants, operational Management, Team Leader &/or Administrative Service Manager. 26. Regularly deal with queries from anxious patients or relatives (gaining appropriate confirmation of patients permission do so) when giving difficult messages such as delays to appointments which can often be met with high emotion, then requiring staff to utilise empathy and direct as appropriate. 27. Deal with Outpatient teams inboxes daily along with personal email, responding in a prompt and correct manner. 28. Participate in providing training within the Department, making sure individual training matrix is up to date. 29. Maintain CareFlow details and update patient details. 30. Liaise with the Outpatient resource team re: changes, bookings, cancellations. This is to ensure that resources can be appropriately reallocated as necessary. 31. Liaise with other Hospitals to ensure notes and x-rays are forwarded for patients attending clinic. 32. Participate in maintaining physical waiting list filing and general healthcare record filing system. 33. Provide support to the Administrative Services manager and Team Leader. 34. To participate in general administration duties such as the answer phone, cancellation email, post, date stamping, photocopying, scanning and any other technology that may be introduced to support the Trusts systems and processes 35. To contribute to the ongoing service improvement plans and policies for Outpatients, being open to changes to current practices and offering input into meetings/workshops as required. 36. Participate in mandatory training and induction programmes as well as staff appraisal and objective setting 37. Expected to concentrate for long periods of time (up to 2 hours), undertaking outcomes and analysis of Patient Target List. 38. Individuals can expect frequent interruptions from patients calling the department and also colleagues requiring urgent support. 39. There will be occasional exposure to verbal aggression whilst communicating unwelcomed news which can be challenging such as delays to appointments. 40. Ensure all communications and data storage is filed and stored in line with Trust policies and procedures and GDPR.

Person Specification

Qualifications/Training

Essential

• NVQ Level 3 or equivalent experience
• GCSE Maths and English

Skills/Knowledge

Essential

• High level of verbal and written communication skills

Desirable

• Knowledge of outpatient booking systems
• Knowledge of NHS RTT Targets

Aptitudes and Attributes

Essential

• Team player / able to work flexibly
• Good telephone manner
• Ability to organise and prioritise own work

Desirable

• Able to use a variety of hospital computer systems

Person Specification Qualifications/Training Essential NVQ Level 3 or equivalent experience GCSE Maths and English Skills/Knowledge Essential High level of verbal and written communication skills Desirable Knowledge of outpatient booking systems Knowledge of NHS RTT Targets Aptitudes and Attributes Essential Team player / able to work flexibly Good telephone manner Ability to organise and prioritise own work Desirable Able to use a variety of hospital computer systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Address

RJAH Orthopaedic Hospital

Twmpath Lane

Gobowen

SY10 7AG

United Kingdom

Employer's website

https://www.rjah.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Address

RJAH Orthopaedic Hospital

Twmpath Lane

Gobowen

SY10 7AG

United Kingdom

Employer's website

https://www.rjah.nhs.uk/ (Opens in a new tab)

Job summary

Cumbria Health are seeking a reliable and professional Receptionist to join our Barrow-in-Furness team on a permanent basis. You will play a vital role in ensuring the efficient operation of the reception area at West Cumberland Hospital.

This position follows a fixed shift pattern on a four-week rolling rota. Please see the attached rota for shift information. (working an average of 6.75 hours per week)

Why Work with Us?

At Cumbria Health, we value our team and pride ourselves on providing a supportive and inclusive work environment.

Benefits include:

• A flexible work-life balance
• Access to high-quality training and professional development opportunities
• The opportunity to make a real difference in your community by supporting essential healthcare services.

Closing Date: 20/10/2026

WHEN APPLYING FOR THIS ROLE, PLEASE INCLUDE YOUR MOBILE NUMBER ON YOUR APPLICATION SO WE CAN CONTACT YOU IF NEEDED. PLEASE ALSO CHECK YOUR SPAM OR JUNK FOLDER REGULARLY AS EMAILS FROM US MAY OCCASIONALLY BE FILTERED THERE.

We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received

Please note that we are unable to offer an Employer Sponsored Visa for this role.

Main duties of the job

The post holder will be responsible for the efficient running of the reception area at their designated base. This includes general administration, data entry, equipment checks and liaison with multi-disciplinary teams.

At all times, Cumbria Health will deliver a service that is in line with our values:

Clinically Focussed: Everything every one of us does is for the patient

Responsive: We listen and we respond quickly in a patient focussed way

One Team: We work together to provide a high quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts

High Standards: We provide skilled professionals working to the highest standards who are passionate about improving patient care

Growth & Sustainability: With our strong roots we will continue to thrive and grow

Communities: Connecting and engaging to meet local needs

About us

Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).

We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.

Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.

Listen to your heart. Have the work life balance you'd love.

Job description

Job responsibilities

This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive, and the role may include additional duties which are not listed here.

First and foremost, post holder will be the initial point of contact for professionals and professionals referred to Primary Medical care Out of Hours.

• To contact patients with appointment times and to be the first point of contact for patients arriving at the Treatment Centre.
• To process confidential patient information to pass to Clinicians
• To coordinate appointment bookings.
• Keeping a watchful eye on patients waiting to be seen and in the case of worsening symptoms, alerting a relevant professional.
• To work autonomously, managing own workload effectively referring to Control Room Supervisor, when necessary
• To liaise with and follow advice, guidance and requests from the Control Room Supervisor on shift to ensure the smooth running of the service.
• To alert Emergency Services in the event of an emergency and/or gain help from within the department.
• Carrying out equipment checks and reporting issues to the Control Room Supervisor.
• To adhere to all Cumbria Health Policies and Procedures
• To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security at all times.
• To use a variety of computerised systems to record patient details, Adastra/EMIS/Outlook etc this list is not exhaustive.
• Participate and ensure own on-going development, maintaining compliance for mandatory training.
• Undertake any other activities deemed appropriate and necessary by the organisation.
• To be flexible and adaptable with regards to shifts to support your team in rota cover, particularly over busy periods such a Christmas and New Year.

Person Specification

Qualifications

Essential

• GCSE English and Maths (or equivalent)

Desirable

• IT or system training qualification
• NVQ Business Administration

Skills and Aptitudes

Essential

• Excellent oral and written communication skills including exceptional telephone manner
• Ability to prioritise & manage own workload
• Friendly, helpful and can do approach
• Ability to carry out work accurately to specified deadlines
• Close attention to detail and ability to log information accurately and in a timely manner.
• Excellent organisational skills
• Ability to work on own initiative
• Able to work under pressure whilst remaining calm
• Able to maintain a high level of confidentiality

Desirable

• Confidence in using
• multiple systems and
• communication methods
• simultaneously

Personal Circumstances

Essential

• Friendly, approachable and professional manner
• Reliable and responsible approach to work
• Flexible and adaptable to service needs
• Team player with a positive and supportive attitude
• Ability to build rapport with patients and colleagues

Desirable

• Experience of working in a fast-paced or high demand environment

Other requirements

Essential

• Ability to work unsocial hours, including evenings, nights, weekends and Bank Holidays
• Understanding of confidentiality and Information Governance (GDPR)
• Ability to respond flexibly to service demand within the scope of the role

Desirable

• Willingness to undertake further training relevant to the role

Experience

Essential

• Experience of working in a customer-facing or
• patient-facing role
• Experience of using computer systems and
• confidence in learning new systems
• Experience of working as part of a team in a
• busy environment

Desirable

• Previous experience
• working within the
• NHS.
• Experience of using
• clinical or appointment
• systems (e.g. Adastra,
• EMIS)

Job summary

An exciting opportunity has arisen to undertake an apprenticeship within our Healthcare Records/Medical Secretaries team.

The successful candidate will be based within the one of the Medical Secretarial Team sub-specialities and will provide admin support duties .

The post will include typing of clinic notes and processing letters, scanning patient information into the EPR system, processing mail within the team daily, answering and dealing with queries via telephone and other administrative support as required. The nature of the typing is complex, sensitive and confidential.

We are looking for an individual with an interest in secretarial work who is able to work well as part of a team as well as the ability to work on own initiative. Good communication and interpersonal skills are important along with the ability to work accurately, paying attention to detail.

Protected time will be given to complete modules within the apprenticeship.

Apprenticeship wage £6.40 per hour After 12 months in post entitlement to the minimum wage is based on their age

• For those aged 21 & over the rate will be£11.44
• For those aged 18-20 the rate will be£8.60
• For those under 18 it will be £6.40 per hour

Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for skilled worker sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.

Main duties of the job

Typing of patient's clinic notes from Digital Transcribing System.

Scanning patient information into the Electronic Patient Record system accurately.

Opening and processing mail within the department daily.

Answering the telephone and dealing with queries under guidance with the Senior Medical Secretary.

About us

Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values: Friendly, Caring, Excellence, Professional and Respect. If your values align to ours, and you would like to join us in aspiring to deliver world class patient care, we would love to hear from you.

Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.

Details

Date posted

06 October 2026

Pay scheme

Other

Salary

£12,514 a year per annum pro rata

Contract

Apprenticeship

Duration

18 months

Working pattern

Full-time

Reference number

224-PA20261003924

Job locations

The Robert Jones and Agnes Hunt Orthopaedic NHS Foundation Trust

Oswestry

SY10 7AG

United Kingdom

Job description

Job responsibilities

Process incoming mail and distribute as necessary on a daily basis.

Scanning of patient information into the patients electronic record, eg, physio reports, scan results, blood results promptly and accurately.

To type clinical notes, pre op notes and ward notes accurately through audio transcription distributing as necessary to the relevant healthcare professions and patients. This work involves a significant use of the Trusts computer systems.

Maintaining the diagnostic waiting list to include printing off results and updating the diagnostic waiting list.

Up-dating patients details on the CareFlow system ensuring accuracy.

Checking patients appointments and waiting list entries on the CareFlow system

Answering incoming telephone calls as well as carrying out external telephone calls

The use of photocopy and fax machines

Job description Job responsibilities Process incoming mail and distribute as necessary on a daily basis. Scanning of patient information into the patients electronic record, eg, physio reports, scan results, blood results promptly and accurately. To type clinical notes, pre op notes and ward notes accurately through audio transcription distributing as necessary to the relevant healthcare professions and patients. This work involves a significant use of the Trusts computer systems. Maintaining the diagnostic waiting list to include printing off results and updating the diagnostic waiting list. Up-dating patients details on the CareFlow system ensuring accuracy. Checking patients appointments and waiting list entries on the CareFlow system Answering incoming telephone calls as well as carrying out external telephone calls The use of photocopy and fax machines

Person Specification

Experience

Desirable

• Work experience/part-time employment

Qualifications and Training

Essential

• GCSE pass English language GCSE pass Maths

Desirable

• All round good GSCE results

Skills and Competencies

Essential

• Good communication and interpersonal skills
• Good accuracy and detail of work produced.
• Good all round team player, willing to learn and an interest in secretarial work
• Flexible approach and ability to work on one's own initiative

Person Specification Experience Desirable Work experience/part-time employment Qualifications and Training Essential GCSE pass English language GCSE pass Maths Desirable All round good GSCE results Skills and Competencies Essential Good communication and interpersonal skills Good accuracy and detail of work produced. Good all round team player, willing to learn and an interest in secretarial work Flexible approach and ability to work on one's own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Address

The Robert Jones and Agnes Hunt Orthopaedic NHS Foundation Trust

Oswestry

SY10 7AG

United Kingdom

Employer's website

https://www.rjah.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Address

The Robert Jones and Agnes Hunt Orthopaedic NHS Foundation Trust

Oswestry

SY10 7AG

United Kingdom

Employer's website

https://www.rjah.nhs.uk/ (Opens in a new tab)

Job summary

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE TO EVERY LIFE

We have an exciting opportunity for a General Practitioner to join our Primary Care team at HMP Pentonville, a category B remand Prison located in Islington close to Caledonian Road Station. The site houses around1180 male patients aged 18+, many of whom have complex health needs and have previously been disconnected from the healthcare system. This role will specifically involve working within receptions, with the new intake of patients on Saturdays. During the receptions time we offer a nurse led service, GP's will be involved in same day medications, leavers medication, acute health needs and substance misuse detox and prescribing.

Hours

Saturdays: 09:00 - 17:00

This position is part-time role working 8 hours per week.

Salary

You'll receive an annual salary up to £138,000 per annum FTE - depending on experience.

How will we support you?

• Bespoke induction, including our Introducing Health in Justice training course
• Competency framework
• Regional and national career development opportunities
• Our bespoke Learning Management System to address your learning needs
• Support from the wider team

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

Main duties of the job

Our General Practitioners are extremely valued and are well respected members of the Prison Healthcare community, as a General Practitioner, your responsibilities will vary. You will

• Deliver first class healthcare to a diverse group of patients, and therefore as a General Practitioner at Practice Plus Group you get the opportunity to further develop your knowledge in areas you wouldnt usually experience within a practice, or even A&E environment.
• Provide clinical assessment and diagnosis to patients requirements and make timely decisions regarding future management.
• Provide a highly specialist resource to other members of the healthcare team at site, as well as the patients you work with having active
• involvement in clinical governance and effectiveness activities.

If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning.

It doesn't stop there we also offer:

• Discounts on shopping and leisure activities
• Support to grow in your role and continue your professional development
• 24/7 employee assistance helpline and financial assistance when you need it

About us

The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. Were the UKs leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.

Practice Plus Groups purpose is to Unlock your best work life and we stand by our core values:

• we treat patients and each other as they would like to be treated
• we act with integrity
• we embrace diversity
• we strive to do things better together

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

Requirements

• MBChB or MBBS
• Inclusion on the GMC Register and GP Performers List
• Evidence of engagement with annual appraisal
• Experience working as a General Practitioner in community general practice
• Evidence of continuing professional development
• Ability to work with patients with a history of substance misuse
• RCGP Certificate in Substance Misuse 1 and 2, or prepared to undertake these qualifications

Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you're looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.

Job description

Job responsibilities

As a GP you will respond to medical problems presented by patients including diagnosis, investigation, treatment and referral as appropriate in line with guidelines and pathways. Including prescribing for patients, regularly review medications and monitor repeat prescriptions.

You will;

Provide medical leadership and expert advice, regarding medical and primary care issues to the wider healthcare team; engaging with the Practice Plus Group wellbeing approach

Deliver effective patient care developing high levels of communication with patients; identifying and utilising evidence based best practice through benchmarking and clinical guidelines. Undertaking appropriate clinical audit to improve clinical outcomes

Inspire and develop positive collaborative working relationships across the multidisciplinary team; working with the wider team to ensure effective clinical governance is incorporated into day to day practice

Promote multidisciplinary discussions around complex case management, ensuring systems and processes in place for managing results, letters, and tasks. Undertake clinical risk assessments and implement management strategies for risks

Share and disseminate acquired knowledge with all team members through development sessions and clinical governance meetings or clinical case reviews

Person Specification

Qualifications

Essential

• Please click apply to view the job description and person specification.

Desirable

• Please click apply to view the job description and person specification.

Experience

Essential

• Please click apply to view the job description and person specification.

Desirable

• Please click apply to view the job description and person specification.

Additional Criteria

Essential

• Please click apply to view the job description and person specification.

Desirable

• Please click apply to view the job description and person specification.

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job summary

Grey Gable Surgery is recruiting a part time Administrator / Receptionist for 12 hours per week

The set days and hours are -

Monday 12:30-18:30

Wednesday 12:30-18:30

We are a small rural practice which prides itself on its friendly and caring ethos. The successful candidate will work as part of the administration team and will have suitable customer service experience.

The ability to deal with patient queries in a professional, friendly and caring manner is essential. Flexibility is required in order to cover annual leave, absences and any additional hours required to meet the needs of the practice.

Main duties of the job

Provide general administrative assistance to the practice team to ensure that patients receive the high quality service that the practice aims for and that the practice runs in an efficient and effective way. Project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Previous experience working in the NHS is desirable but not essential as comprehensive training will be provided. Excellent interpersonal skills, good IT skills, excellent telephone manner and good communication skills are essential to the role. The candidate will need to have a flexible working approach and have the ability to work with a wide range of professionals, people and patients.

About us

We are a small dispensing practice serving approximately 6,300 patients. We make every effort to provide a friendly and helpful service. The ethos of our team is one of support, learning and openness.

Job description

Job responsibilities

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Undertake a variety of administrative duties to assist in the smooth running of the centre

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Cover reception duties as and when required

The duties and responsibilities to be undertaken by members of the centre administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Administration or Practice Manager, dependent on current and evolving centre workload and staffing levels:

• Maintaining and monitoring the practice appointments and recalls systems
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Proactively calling and recalling patients by letter, text and telephone.
• Computer data entry/data allocation and collation; processing and recording information in accordance with centre procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stock consulting rooms as required
• Dealing with clinical samples and waste
• Providing clerical assistance to practice staff as required, including filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Provision of refreshments for staff and visitors as required

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, centre staff and other healthcare workers. They may also have access to information relating to the centre as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the centre may only be divulged to authorised persons in accordance with the centre policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the centre Health & Safety Policy, to include:

• Using personal security systems within the workplace according to centre guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with centre procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the centre as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the centre, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply centre policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Additional Information

Appraisal interval annual main review

NHS Pension Scheme eligibility

This Job Description is not intended to be exhaustive. It may be subject to a periodic review and amendment in consultation with the post holder.

Person Specification

Experience

Essential

• Experience of liaising with the public on the telephone and face to face.

Desirable

• Experience of working in General practice
• Previous administrative work experience
• Experience of team working
• Experience of telephone switchboard operation
• Experience of customer service in a public/health sector environment Knowledge of local area and services

Qualifications

Essential

• Minimum of 5 GCSEs or equivalent (this must include A-C in Maths and English Language or equivalent) and provision of original certificates if appointed.

Skills & Abilities

Essential

• Ability to communicate effectively and sensitively with colleagues, members of the public and others from a variety of backgrounds.
• Able to carry out administrative tasks
• Accuracy and attention to detail
• Ability to prioritise and organise own work to meet deadlines
• Well established computer skills
• Ability to understand the importance of confidentiality and to maintain confidentiality at all times as necessary
• Ability to work without direct supervision and determine own workload priorities
• Ability to work as part of an integrated multi-skilled team Pleasant and articulate
• Able to work under pressure

Desirable

• Evidence of effectively working to deadlines Evidence of ability to complete tasks effectively

Other qualities

Essential

• Ability to use own judgement, resourcefulness and common sense
• Willingness to participate as part of a flexible team to provide a full range of high quality services to the patient population.
• To have a professional appearance and be willing to adhere to the relevant dress code.
• Ability to work the hours required of the post
• Ability to receive workplace health clearance for the post

Desirable

• Keenness and passion to improve the quality of care and improve patient outcomes

Knowledge

Essential

• Working knowledge of Microsoft Word, Excel and Outlook

Desirable

• Knowledge of EMIS Web clinical system
• Knowledge of document management systems including Docman
• Experience as a Medical Secretary.
• Basic knowledge of how the NHS is organised and the services it provides.
• Knowledge of the Data Protection Act and Confidentiality

Job summary

As an Outpatient Appointments Senior Administrator, you will provide comprehensive administrative support to the Outpatient Appointments service, ensuring patient referrals and appointments are managed efficiently, accurately and within agreed timescales. You will play a key role in supporting patient access to services, maintaining waiting lists, monitoring clinic utilisation and contributing to the achievement of local and national access targets.

The post holder will act as a senior member of the team, supporting the service with the day-to-day coordination of workload, supervising staff in their absence and providing guidance to colleagues. You will liaise with patients, clinicians and a wide range of internal and external stakeholders, delivering a high standard of customer service while ensuring compliance with Trust policies, data quality standards and Referral to Treatment (RTT) requirements.

Main duties of the job

• Manage outpatient referrals, appointments and waiting lists in line with specialty guidance, Trust policies and RTT requirements.
• Monitor worklists, patient tracking lists and clinic utilisation to support local and national access targets.
• Coordinate clinic changes and cancellations, ensuring patients are rebooked promptly and waiting time standards are maintained.
• Provide a high standard of customer service, responding to enquiries from patients, carers, clinicians and colleagues in a professional and timely manner.
• Maintain accurate patient records and ensure compliance with information governance and confidentiality standards.
• Support the day-to-day coordination of the Outpatient Appointments team, including workload allocation and staff support.
• Assist with staff induction, training and development and provide supervisory cover in the absence of the Outpatient Appointments Supervisor.
• Monitor call centre performance and DNA reminder services to ensure service standards are met.
• Produce and maintain reports relating to waiting lists, activity and attendance data.
• Work flexibly across the department, providing cross-cover and contributing to continuous service improvement and compliance with Trust values and procedures.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job description

Job responsibilities

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Person Specification

Qualifications

Essential

• Minimum of 5 GSCEs including English Language and Maths or functional skills
• Level 2 qualifications or equivalent level of experience

Experience

Essential

• Experience of working in a healthcare setting/previous experience of NHS administration processes
• Experience of dealing with patients/customers
• Evidence of prioritising workloads/good time management
• Proven experience of working well as part of a team

Desirable

• Minimum 1 year office experience within last 5 years
• Experience of high volume contacts with patients/customers using the telephone
• Supervisory/HR experience
• Planning & Organisational Skills including allocation of workload to a team, prioritising workload for self and others.

Additional Criteria

Essential

• IT literate; including recent experience of using Microsoft packages such as Word, Outlook and Excel
• Must be able to communicate in English Language, both written and verbally appropriate
• Excellent communication skills, able to communicate effectively at all levels
• Ability to maintain good quality professional relationships even when dealing with contentious matters
• Ability to communicate, allocate and delegate where required

Desirable

• Knowledge of medical terminology
• Working knowledge of in-house hospital systems

Job summary

Are you passionate about delivering high-quality stroke care and supporting people to achieve their rehabilitation goals? We are looking for an enthusiastic and experienced Stroke Specialist Nurse to join our Integrated Community Stroke Service within Somerset NHS Foundation Trust.

This is an exciting opportunity to work as part of a dynamic multidisciplinary team providing specialist assessment, rehabilitation, education and support to people affected by stroke across Somerset. You will play a key role in helping patients and their families navigate their recovery journey, promoting independence, self-management and personalised care.

The successful candidate will provide expert stroke nursing input, contribute to service development, support colleagues through education and leadership, and work collaboratively with a range of health and social care professionals to deliver outstanding patient-centred care in community settings.

Main duties of the job

An exciting opportunity has arisen for a Band 6 Stroke Specialist Nurse to join Somerset NHS Foundation Trust's Integrated Community Stroke Service.

The post holder will provide specialist nursing assessment, treatment, rehabilitation and advice for patients following stroke across a range of community settings. Working as part of a multidisciplinary team, the successful candidate will support the delivery of evidence-based stroke care, contribute to service development and quality improvement initiatives, and provide clinical expertise to patients, carers and colleagues.

The role requires excellent communication, clinical decision-making and leadership skills, alongside a commitment to delivering high-quality, person-centred care that supports individuals to maximise their recovery and live well after stroke.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job description

Job responsibilities

Communication and Key Working Relationships

To provide supportive and sensitive communication, written and verbal advice to clients, carers and staff, whilst demonstrating an understanding of the nature and effects of some information and of barriers to effective communication ex. sensory problems.

Communicate complex clinical information both written and verbal, in an easily understood form, to patients, carers, and all members of the multi-disciplinary team.

Require tact and communication skills to overcome the significant barriers to communication present in many patients.

Impart / explain the prognosis / outcome of nursing intervention to patients and their carers in a sensitive and supportive manner.

Develop a close professional working relationship with medical teams and other members of the multidisciplinary team, and staff in local services available for patients, through a respect for, and understanding of, their different roles and training

Actively participate in board rounds, multidisciplinary team meetings and case conferences representing the patients' needs from a nursing perspective to ensure

To communicate effectively and work collaboratively with medical, nursing, social services and therapy colleagues to ensure delivery of a co-ordinated multidisciplinary service. This will include providing specialist/ expert advice to case conferences, discharge planning, patient reviews and admission prevention.

Planning and Organisation

Participate in projects to support with development of the nursing service and the provision of stroke service in the county.

To accept clinical responsibility for a designated caseload of patients, and to organise this effectively and efficiently with regard to clinical priorities and use of time. This may primarily be community based but will require cover for other patient groups during times of staff absence for holidays, sickness, etc. Within the working day there can be frequent interruptions to the work pattern.

To be responsible for organising, prioritising and planning your own caseload and that of the staff under your supervision within the stroke service.

To be flexible in the provision of clinical cover at times of staff shortages across the county as this is a county-wide service - this may require working between community rehabilitation teams in different locations.

As an autonomous practitioner, to consistently pursue self- directed support and learning, and formal agreed supervision according to Trust policy. Ensuring appropriate preparation for professional revalidation.

Analytics

To participate in accurate and timely collection of data for the production of regular monitoring reports, for the activity in their own area of responsibility

Responsible for ensuring accurate statistics are recorded so activity data comparison can be completed.

To record therapeutic interventions in line with national stroke guidelines and SSNAP guidelines.

To participate in clinical audit and research.

Responsibility for Patient / Client Care, Treatment & Therapy

The post holder will be responsible for ensuring the nursing components within an interdisciplinary assessment of patient care needs, the development, implementation and evaluation of treatment plans. To evaluate patient progress, reassess and alter treatment programmes if required.

To use advanced clinical reasoning to predict achievable outcomes of treatment and to recommend the best course of intervention, developing comprehensive treatment plans, in conjunction with other professions and agencies.

To work alongside other professionals within the multidisciplinary team; ensuring high-quality care and rehabilitation and effective communication. This will involve managing a caseload of appropriate patients.

To be aware of and appropriately manage sensitive and/or complicated information. To deal sensitively with patients who may have challenging behaviour, have high levels of anxiety and aggression caused by pain, cognitive change, dementia, limited mobility, terminal illness, degenerative disease etc.

To assist with implementation of consistent patient medication self-administration trials post discharge home to increase personal independence.

To be able to utilise and promote specialist nursing skills e.g. understanding and management for VTE assessment and prophylaxis, physiological monitoring, bladder/bowel dysfunction, understanding and support of management of cardiovascular issues i.e. AF, blood pressure control, monitoring and management, identify complications of stroke and assess secondary prevention regarding reducing further incidence of stroke.

To act as or support the role of key worker, this may include managing extremely complex cases and seeking support of outside agencies.

To regularly work alone in unpredictable environments e.g. patients own home, where there may be an element of risk e.g. dealing with verbal aggression. This may include working in unclean surroundings and coming into contact with dirt, fleas, lice, passive smoking etc.

To manage clinical risk within own patient caseload and take action to effectively manage identified risks.

To provide specialist advice, teaching, training and clinical supervision regarding rehabilitation management of patients on caseload for junior members of staff.

To deputise for team leader in local base in their absence, and with prior arrangement deputise for team leader across their locality with support from the neighbouring team leaders.

Provide regular supervision for supervisees to support with service development, meeting national guidelines and ensure that they are following operational policies and procedures.To participate in the staff appraisal process and develop Personal Development Plan (PDP) as both appraiser and appraisee.

Promotes and advocates Equality, Diversity and Inclusion (EDI).

Policy, Service, Research & Development Responsibility

To comply with the Trust and departmental policies and procedures.

Engage effectively with research to promote evidence-based stroke nursing practice.

To take an active role in in-service training both locally and within Somerset Partnership NHS foundation Trust as a whole.

To keep up to date with all relevant guidance and NHS targets and ensure the effective dissemination of relevant information as directed.

Contribute to relevant projects in relation to the development of the Trusts' Corporate Service Plan and organisational objectives as required/appropriate

Undertake any necessary skills training, Professional Updates and Mandatory Training as appropriate to the post.

To provide a service that is sensitive to race, culture and diversity and to be aware of where to find relevant information relating to equality and diversity and to report to their line manager any behaviour which undermines equality and diversity such as racist, sexist or derogatory comments

To maintain own clinical professional development (CPD) by keeping abreast of any new trends and developments, actively participating in training sessions, peer review and external courses. To use reflective practice to evaluate your own work and incorporate changes as necessary. To maintain a portfolio that reflects personal/ professional development and complies with the requirements for Health Professions Council (HPC) registration.

To engage actively in practice development, evaluation, outcome measures, audit and research activities relevant to rehabilitation services to promote evidenced based practice.

To be aware of and demonstrate a good understanding of Clinical Governance and Risk Management and apply to work situation.

Responsibility for Finance, Equipment & Other Resources

To be responsible for the safe and competent use of all resources, equipment and patient appliances. The post-holder will be expected to contribute to activities within the department which may include the ordering of equipment and monitoring of stock levels. They will make use of IT equipment and will be expected to ensure this is stored safely when not in use.

Responsibility for Supervision, Leadership & Management

The Band 6 Nurse will provide clinical leadership for more junior nurses and is accountable for ensuring that the patient care needs are met (with particular regard to medication, physiological monitoring and identifying deterioration and complications and secondary prevention).

Contributing to the education of the stroke team in the nursing referral criteria, monitoring of physiological signs of the patient, bladder/bowel dysfunction, secondary prevention and identifying complications associated with Stroke.

Contribute to education and training of health and social care staff regarding Stroke Nursing which could include local induction and professional training sessions as required.

To be professionally and legally responsible and accountable for all aspects of your own work including the management of patients in your care, (including care delegated to students and assistant staff). To ensure a high standard of clinical care for the patients under your management, and support more junior staff to do likewise.

Information Resources & Administrative Duties

Be responsible for effective time management and effective use of resources available and of the wider nursing team.

To maintain accurate record of patients' attendances and treatments using the relevant IT system. This includes contributing to discharge letters and writing referral letters.

Any Other Specific Tasks Required

To use communication tools (verbal and non-verbal) to gain valid informed consent with patients where there will often be barriers to effective communication e.g. loss of hearing, altered perception, expressive and receptive dysphasia, pain, fear. To have the capacity to work within a legal framework with patients who lack capacity to consent to treatment e.g. those with cognitive or speech difficulties.

Person Specification

Qualifications

Essential

• Qualification as a registered nurse.
• Leadership qualification or experience.
• Experience in training others.

Desirable

• Masters level qualification or equivalent.
• Teaching qualification or experience.

Experience

Essential

• Significant post registration experience of delivering a clinical role with Stroke patients and their families.
• Ability to teach / supervise junior staff / student.
• Proven experience at senior staff nurse level or sister level in associated speciality.
• Experience in managing complex stroke patients.

Desirable

• Audit skills.

Additional Criteria

Essential

• Must be a car driver with a valid driving licence or have access to transport with appropriate business insurance in order to travel throughout the Trust, to meet the needs of the service.
• Evidence of a good standard of Literacy / English language skills.
• Professional and patient focussed approach with inspirational skills, acting as a role model to colleagues and junior staff members.
• Excellent organisational skills, ability to manage own time and plan timed activities.
• Ability to recognise and manage challenging situations in a calm and professional manner.
• Able to take instruction and direction and work effectively as part of a team.

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).