Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person Specification

Education & Qualification

Desirable

• GCSE (or equivalent) Preferably Maths and English

Knowledge, Skills & Abilities

Desirable

• oExperience using hospital-based IT systems (D)
• Clerical/administration experience - preferably including reception work (D)
• Experience of using Careflow (D)

Experience

Desirable

• Previous experience of customer-facing work in a healthcare or public setting (D)
• Previous NHS experience (D)
• Experience using Microsoft Office (E)
• Experience using hospital-based IT systems (D)
• Clerical/administration experience - preferably including reception work (D)
• Experience of using Careflow (D)

Personal Qualities

Essential

• Flexible approach to duties (E)
• Attention to detail (E)
• Ability to work within a team (E)
• Ability to work independently (E)
• Honesty (E)

Desirable

• Able to communicate clearly and act quickly in emergency (D)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Bristol Royal Hospital for Children

Bristol

BS2 8BJ

United Kingdom

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Overview continued-

There are lots of development opportunities available to you as a community staff nurse to enable to progress your career and offering promotion to senior nurse or further study to become a qualified specialist practitioner or advanced practitioner, Along with other modes of study to enhance your skills in tissue viability or palliative care as a few examples.

Applicants must be able to regularly travel extensively across the district to meet the needs and demands of the service, therefore a full UK driving license and access to a car for work is essential

Please read the attached Job Description and the Person Specification for more information about this role.

Right to Work in the UK

Applicants should be aware that for any individual who requires a visa to work in the UK, the Trust provides sponsorship for registered healthcare practitioner roles only. This is an essential requirement of the role, and the Trust is unable to offer you a role if you are unable to meet Trust requirements for sponsorship and Home Office requirements for a visa.

Prior to your appointment you will be asked to provide confirmation of your right to work and reside in the UK. During your continued employment with the Trust, you have a personal responsibility to notify your manager as soon as possible should there be any changes to your right to work status.

Regrettably, if the role is not eligible for sponsorship under the Trusts eligibility criteria, the Trust are unable to extend your employment beyond the expiration of your current visa. The Trust is not responsible or liable for ensuring that your employment continues after this period.

As a condition of continuous employment, it essential you maintain the legal right to work in the United Kingdom throughout the duration of your employment with Bradford District Care NHS Foundation Trust (BDCFT). Any change in your right-to-work status, including but not limited to visa expiration, revocation, or denial of renewal, may impact your eligibility for employment with the Trust. It is your responsibility to promptly inform your Line Manager of any changes in your right-to-work status immediately and to provide necessary documentation for verification purposes. Failure to obtain or renew your visa in a timely manner is a breach of employment conditions and will result in termination of your employment. We appreciate your attention to this matter and your commitment to fulfilling this requirement promptly.

Person Specification

Experience

Essential

• Understanding and/or experience of interagency working and adult protection.

Qualifications

Essential

• RGN
• NMC registration active

Desirable

• Teaching / Assessing in clinical practice
• V100 prescribing for nursing or equivalent

Training

Essential

• Willingness to undergo education / training for both practice and service need

Knowledge & Experience

Essential

• Demonstrates ongoing professional development
• Must be able to travel between multiple sites to undertake numerous visits,

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bradford District Care NHS Foundation Trust

Address

Various Localities across North Bradford

New Mill Victoria Road

Bradford

BD18 3LD

United Kingdom

Employer's website

https://www.bdct.nhs.uk/current-vacancies/ (Opens in a new tab)

Job description

Job responsibilities

1. Finance, reimbursements and claims

• Act as the first point of contact for day-to-day bookkeeping queries, investigating discrepancies and liaising with the Partners, suppliers and relevant colleagues.

• Maintain oversight of collaborative payment claims, including the supporting claim spreadsheet, evidence and reconciliation of payments received.

• Maintain oversight of enhanced service claims, including CQRS, CQRS local & Public Health claims and ensure accurate reconciliation of payments received.

• Submit the monthly GP re-imbursement claim and ensure the practice is receiving the maximum re-imbursement.

• Coordinate core contract reimbursements, including CQC fees, water charges, business rates and any other eligible items notified to the Practice.

• Ensure the practice is receiving all allocated funding via the PCN DES and provide any required information to the bookkeeper to allow her to invoice appropriately.

• Handle core GP contract and ICB/PCN finance queries, maintaining a clear audit trail of enquiries, responses, decisions and outstanding actions.

• Prepare and submit locum reimbursement claims when required, checking eligibility, supporting documentation and payment receipt.

• Monitor submission and payment deadlines, promptly escalating missing information, rejected claims or underpayments.

2. Information governance and privacy

• Undertake the Practice Privacy Officer function once formally assigned, maintaining an up-to-date role profile and required access on the staff smartcard.

• Coordinate completion and annual review of the Data Security and Protection Toolkit, gathering evidence from relevant leads and ensuring actions are tracked to completion.

• Maintain appropriate logs, evidence and records for privacy, information governance and data security work including the practice risk register and clinical governance action log

• Identify and escalate data protection, confidentiality, cyber security or information governance risks to the appropriate senior lead.

3. Policies, assurance and regulatory compliance

• Coordinate the Practice policy library and the transition to Practice Index,

• Maintain oversight of general policies, IT policies, medicines protocols and infection prevention and control documentation, ensuring owners, review dates and approvals are recorded.

• Ensure the practice is complying with the PCN DES checklist and provide any required evidence.

• Support preparation for CQC and other assurance activity by maintaining clear, current and accessible evidence.

• Ensure document control arrangements include version number, approval date, review date, owner and revision history.

4. Contracts, utilities, equipment and systems

• Maintain a central register of equipment, software, service and utility contracts, including supplier, cost, renewal date, notice period, owner and key terms.

• Coordinate renewals and reviews for equipment and software contracts, including Numed and INRstar, ensuring sufficient lead time for value-for-money and operational review.

• Monitor the Practice utility (inc gas and electricity) contracts and liaise with the appointed broker and senior management regarding renewal options.

• Ensure contracts and renewals are appropriately authorised and that relevant documents and correspondence are retained.

• Escalate service, cost, continuity or supplier-performance concerns to the Partners

5. Digital development and artificial intelligence

• Coordinate the Practice AI development workstream, including engagement with relevant suppliers and products identified by the Practice.

• Maintain an inventory of AI-enabled tools and proposed use cases, with documented ownership, approvals, information governance considerations, staff guidance and review dates.

• Arrange appropriate consultation, testing, training and evaluation before changes are embedded into routine workflows.

• Monitor risks, incidents, benefits and user feedback, escalating clinical safety, data protection or operational concerns promptly.

6. General duties

• Build effective working relationships with partners, managers, clinicians, administrators, finance colleagues, the PCN, ICB and external suppliers.

• Provide concise progress updates and exception reports, clearly identifying deadlines, dependencies, decisions required and overdue actions.

• Develop and maintain written procedures so that key responsibilities can be covered during absence and handed over safely.

• Attend meetings relevant to the role and complete agreed actions.

• Undertake other duties appropriate to the grade and purpose of the post, following discussion with the line manager.

Key working relationships

• GP Partners and Practice Manager

• Clinical and operational leads

• Practice finance and administrative teams

• Primary Care Network colleagues

• Integrated Care Board and other NHS commissioners

• CQC and information governance contacts, where appropriate

• Suppliers, utilities providers, brokers and software providers

Person Specification

Qualifications

Essential

• Good general education, including English and Mathematics or equivalent. Working knowledge of NHS financial administration, information governance, contract management or business administration.
• Experience of managing competing deadlines, maintaining accurate records, working with confidential information, resolving administrative or financial queries, and liaising with internal and external stakeholders.

Desirable

• Relevant qualification in business administration, finance, information governance, project management or healthcare management. Knowledge of primary care contracts, CQC requirements, DSPT and NHS commissioning arrangements.
• Experience in general practice, the NHS or another regulated setting. Experience of claims, reimbursements, procurement, supplier contracts, policy management or digital change.

Experience

Essential

• Strong organisation and attention to detail; confident use of Microsoft 365 and spreadsheets; clear written and verbal communication; ability to analyse information, identify gaps and maintain an audit trail; ability to work independently and escalate appropriately.
• Reliable, discreet and methodical. Proactive without working beyond delegated authority. Comfortable taking ownership, asking questions and following actions through to completion. Collaborative, adaptable and committed to continuous improvement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wensum Valley Medical Practice

Address

46 Earlham Centre West

Norwich

NR5 8AD

United Kingdom

Employer's website

https://wensumvalleymedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Helping others improve and turn their lives around there's no better feeling. Its what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

We are looking for an outstanding Cook who's passionate about food and wants to make a difference.

You'll be working full time, 40 hours per week, creating an excellent experience for the people in our care at Cygnet Paddocks.

Your rota will include:

• Week 1: Monday, Tuesday, Saturday and Sunday

• Week 2: Wednesday, Thursday and Friday

• Shifts: 8.00am - 6pm

About Cygnet Paddocks

Cygnet Paddocks is our specialist neuropsychiatric rehabilitation hospital for men, located in Widnes in the North West. The service provides a dedicated care pathway for men affected by acquired brain injury or neurological conditions, where behaviours that challenge may be the main barrier to recovery and rehabilitation.

The service supports the Level 1 Neuropsychiatric Rehabilitation Pathway for the North West, with a focus on adult males. Cygnet Paddocks has individually designed wards to support a clear and distinctive care and treatment pathway for people affected by acquired brain injury.

The in-house interdisciplinary team includes neuropsychiatry, psychology, occupational therapy, speech and language therapy, physiotherapy, nurses and support workers, all working together to keep the individual at the heart of their care and discharge planning.

Cygnet Paddocks is rated Good overall by the Care Quality Commission, with the Caring domain rated Outstanding.

Your Day-to-Day...

• Prepare, cook & serve nutritional, balanced and appetising meals for patients, staff & visitors
• Liaise with nursing colleagues to meet patients nutritional & dietary needs
• Ensure the cleanliness of the kitchen, service areas & dining room
• Maintain personal hygiene to comply with Cygnet standards and food hygiene regulations
• Handle, maintain & store kitchen equipment in accordance with Cygnet procedures
• Use chemicals in line with Control of Substances Hazardous to Health (COSHH) regulations

You are...

• A skilled chef, preferably with experience in the care sector
• The holder of a basic food hygiene certificate, with good personal hygiene standards
• Polite & professional, with a positive attitude to internal & external quests at all times
• An excellent communicator able to liaise with people at all levels
• Able to work on your own initiative, as part of a team & under supervision

Why Cygnet? We'll offer you

• £13.70 per hour, increasing to £14.00 per hour after 3 months and £14.25 per hour after18 months

• 40 hours per week

• Regular coaching and appraisal

• Expert supervision and peer support

• Paid breaks

• Employee discount savings

• 24-hour free GP helpline

• Discounted gym membership

• Blue Light Card discount

• Free eye tests

• On-site benefits, including free meals

• Shopping, travel and leisure discounts

• A range of healthcare and financial benefits

• Excellent professional development opportunities

Please note: successful candidates will be required to undergo an enhanced DBS check.

What next?

If you care about making a difference we want to talk to you.

Click the button to apply

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cygnet Health Care

Address

Widnes

WA8 5UY

United Kingdom

Employer's website

https://www.cygnethealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Supervise Receptionists in day to day duties, Regularly updating rotas for staff. Managing staff absence including stage meetings.

Regular Supervisions with staff receptionists.

overseeing Training records ensuring all mandatory training has been completed.

Reception duties including; receive and direct patients and visitors on arrival at the centre, providing reception services for patients, staff, public, internal and external customers and organisations ensuring sensitivity when dealing with distressing situations.

Answering telephone calls using the switchboard system receive and process incoming and outgoing telephones calls, taking messages and responding appropriately to maintain effective communication channels.

Sorting and distribution of mail to all departments.

Assisting with the collection of data and statistics to produce standardised computer generated reports and/or statistical information for managers as and when required.

Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed.

To participate in meetings as required. To ensure a professional approach to work maintaining confidentiality throughout.

Generally monitor security within the building.

Ensuring reception and waiting areas are kept clean, tidy and safe.

Report any incidents or accidents in accordance with Trust Policy.

Staff may be required to work from other bases within the organisation.

Person Specification

QUALIFICATIONS:

Essential

• NVQ Level 3 in Business Administration or equivalent
• Educated to GCSE standard or equivalent

Desirable

• OCR or equivalent
• Customer Service Qualification

SKILLS:

Essential

• Keyboard / Word Processing / Data Input
• Good communicator (verbal/written)
• Good organisational and interpersonal skills
• Ability and willingness to travel across the Trust

KNOWLEDGE/ EXPERIENCE:

Essential

• IT literate
• Proven experience of word processing, spreadsheet, and email software
• Experience of using patient administration systems
• Effective communication and interpersonal skills including telephone skills and face to face Communication
• Experience of general administration office skills - filing, photocopying, faxing, note taking
• Experience of working to conflicting demands and work effectively within teams
• Ability to work in a confidential and sensitive manner
• Ability to plan, prioritise and schedule own work
• Able to work flexibly in accordance with service needs
• Ability to develop databases
• Computerised information systems

Desirable

• Demonstrable knowledge of supervising other secretarial/administrative staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Various Sites

Liverpool

L13 2GA

United Kingdom

Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Essential

• Degree/diploma in Occupational Therapy
• Professional registration as recognised HCPC
• Fieldwork Education training course

Desirable

• Evidence of recent study (especially that related to palliative care)

Experience

Essential

• Sufficient post graduate clinical experience
• Managing a caseload
• Inter-professional and multi-agency team working
• Direct involvement with carers and families

Desirable

• Evidence of experience in palliative care
• Evidence of community working

Skills

Essential

• Autonomous practitioner
• Sound clinical reasoning/problem solving skills within clinical area
• Evidence of organisational skills
• Knowledge of current healthcare policies and application in clinical area
• Basic IT skills

Desirable

• Presentation skills

special knowledge

Essential

• Knowledge of services that link across the primary/secondary care interface to provide integrated care in specialism

Desirable

• Member of special interest group

Personal qualities

Essential

• Self motivated
• Evidence of embracing change
• Professional confidence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cardiff and Vale University Health Board

Address

City Hospice

Whitchurch Hospital Grounds, Park Road, Whitchurch

Cardiff

CF14 7BF

United Kingdom

Employer's website

https://cavuhb.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

For more information about the role and responsibilities please see the attached job description and person specification .

Person Specification

Experience

Desirable

• Knowledge of Cancer targets and diagnostic targets
• Working as an administrator within the NHS

Skills, Knowledge & Abilities

Essential

• Microsoft office, including word, powerpoint, excel and outlook
• Use of electronic booking systems
• Knowledge of medical terminology
• Proven organisational skills

Desirable

• Previous experience of NHS ICT systems

Personal attributes

Essential

• Good attention to detail
• Problem solver
• Reliable and trustworthy

Education & Qualifications

Essential

• Good general education, GCSE in English and Maths or equivalent.
• NVQ 3 in administration or healthcare sciences or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wye Valley NHS Trust

Address

Hereford County Hospital

Stonebow Road

Hereford

HR1 2ER

United Kingdom

Employer's website

https://www.wyevalley.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Medical Receptionist/Care Navigator plays a crucial role in supporting patients by guiding them through the healthcare system, ensuring they receive the appropriate care and services. This position involves working closely with patients, GPs, and other healthcare professionals to coordinate care and improve patient outcomes.

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquires for the clinical team and external agencies such as secondary care and community service providers.

Patient Support: Act as the first point of contact for patients, providing information and assistance with navigating healthcare services.

Appointment Coordination: Schedule and manage patient appointments, ensuring they are booked with the appropriate healthcare professional.

Care Coordination: Work with GPs and other healthcare providers to coordinate patient care, including referrals to specialists and community services.

Information Provision: Provide patients with information about available services, health resources, and self-care management.

Communication: Maintain clear and effective communication with patients, healthcare providers, and other stakeholders.

Record Keeping: Accurately update and maintain patient records and appointment schedules.

Problem Solving: Address patient queries and concerns, escalating issues to the appropriate healthcare professional when necessary.

Generic Responsibilities

All staff at this organisation have a duty to conform to the following :

Equality, Diversity and Inclusion

A good attitude and positive action towards equality, diversity and inclusion creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons, it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patient and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds, including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion, or belief, sex or sexual orientation.

Safety, Health, Environment and Fire (SHEF)

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to co-operate with employers to ensure compliance with health and safety requirements.

The security of the organisation is the responsibility of all personnel. The post holder must ensure they always remain vigilant and report any suspicious activity immediately to their line manager.

Confidentiality

The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.

It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service.

Quality and Continuous Improvement

To preserve and improve the quality of this organisations outputs, all personnel are required to think not only of what they do but how they achieve it. By continually examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.

The responsibility for this rests with everyone working within the organisation to look for opportunities to improve quality and share good practice and to discuss, highlight and work with the team to create opportunities to improve patient care.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competencies to perform their role. All staff will be required to partake in, and complete, mandatory training as directed. It is an expectation for this post holder to assess their own learning needs and undertake learning as appropriate.

Induction

We will provide a full induction programme and management will support you throughout this process.

Collaborative working

All staff are to recognise the significance of collaborative working and understand their own role and scope and identify how this may develop over time. Staff are to prioritise their own workload and ensure effective time-management strategies are embedded within the culture of the team.

Teamwork is essential in multidisciplinary environments and the post holder is to work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working and work effectively with others to clearly define values, direction and policies impacting upon care delivery.

Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

All staff should delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence. Plans and outcomes by which to measure success should be agreed.

Person Specification

Experience

Essential

• Experience in reception, administration, customer service or a healthcare setting.

Desirable

• Previous experience in general practice or the NHS would be helpful, but full training will be provided for the right candidate.

Qualifications

Essential

• GCSE grade A to C in English and Maths
• You should have:
• Experience in reception, administration, customer service or a healthcare setting.
• Excellent verbal and written communication skills.
• A calm, helpful and professional manner.
• The ability to work effectively under pressure.
• Good IT and telephone skills.
• Strong organisational skills and attention to detail.
• The ability to work independently and as part of a wider practice team.
• A flexible approach to changing priorities.
• An understanding of confidentiality and the importance of handling information appropriately.

Desirable

• Previous experience in general practice or the NHS would be helpful, but full training will be provided for the right candidate.

Employer details

Employer name

Tower Hill Partnership Medical Practice

Address

433 Walsall Road

Perry Barr

Birmingham

B42 1BT

United Kingdom

Employer's website

https://www.towerhillpartnershipmedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description and person specification which will provide further information for this role.

Person Specification

Knowledge and Skills

Essential

• Communication Skills: Able to develop good therapeutic relationships with clients to elicit highly sensitive personal information and demonstrate the core conditions of unconditional positive regard, empathic understanding and congruence.
• IT Skills: Good verbal and written communication skills with people using the service, primary care practitioners and workers in specialist mental health services.
• Analytical & Judgement Skills: Able to accurately assess people presenting with depression and possible complex co-morbid conditions in primary care counselling / therapy services, including assessing risk and the appropriateness of the service to meet the person's needs, and personalise the evidence-based Counselling for Depression protocol to meet individual needs. Skilled in decision making about the most appropriate evidence-based therapy to meet the person's needs. Skilled in decision making about referral to specialist mental health services including crisis resolution services.
• Planning & Organising Skills: Skills to manage own caseload to ensure delivery of an agreed activity contract relating to the number of client contacts offered, and clinical sessions carried out per week.
• Other skills: High level of enthusiasm and motivation for development and innovation in the delivery of evidence based therapies for people with common mental health problems. Self-organised and able to manage own diary. Able to attend and successfully complete a five day training in PCE-CfD
• The ability to travel to meet the requirements of the role

Qualifications

Essential

• Diploma in humanistic &/or person-centred, counselling or psychotherapy (a BACP recognised course or its equivalent - ie 450 hours skills and theory, 120 hours of supervised practice, 20 hours of personal therapy) covering knowledge and skill in a range of counselling procedures AND Registered with a statutory health or social care regulatory body (e.g. HSCPC, NMC) and/or BACP accredited/UKCP Registered as a Psychotherapeutic Counsellor / Association of Christian Counsellors Accreditation / National Counselling Society Accredited Professional registrant.

Desirable

• Post-graduate qualification in humanistic or person-centred counselling or psychotherapy. Qualification to provide clinical supervision to counsellors and psychotherapists (e.g. Certificate or Diploma in Supervision)

Experience

Essential

• A significant number of years post-qualifying experience of providing brief counselling for clients with common mental health problems, particularly depression. Experience of providing counselling in organisations (e.g. primary care services). Has received training (either formal of through experience) and carried out risk assessments within scope of practice

Desirable

• Experience of delivering PCE Counselling for Depression in a NHS Talking Therapy Service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Devon Partnership NHS Trust

Address

Tiverton Hospital

Kennedy Way

Tiverton

Devon

EX16 6NT

United Kingdom

Employer's website

https://www.dpt.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

What we offer:

• Hybrid working arrangements – because NHSBT works nationally, we’re able to offer hybrid working options that give you more flexibility to balance work with life.
• Flexible working options – we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
• Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
• Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions‎
• Supportive learning culture - we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
• Health and wellbeing support – we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.

As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.

You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:

• Read about our application process
• Learn more about our culture at NHSBT

To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.

The assessment process for this role will include: a single interview.

Interviews are anticipated to be held on21st October via Teams– subject to confirmation.

Person Specification

Qualifications

Essential

• Degree plus post graduate diploma or equivalent experience in marketing/communications or similar field.
• Demonstrate commitment to own Continued Professional Development (CPD).

Experience

Essential

• IT Literacy (Word, PowerPoint and Excel).
• Demonstrable experience of producing high-quality communications plans.
• Advanced keyboard skills with ability to deliver extremely high levels of accuracy.
• Demonstrable experience of producing high-quality communications plans.
• Experience of developing and delivering internal communications programmes using a wide range of channels and media.
• Understanding of and respect for donor/patient confidentiality.

Employer details

Employer name

NHS Blood and Transplant

Address

NHSBT - Filton Centre

500 North Bristol Park

Northway, Filton

Bristol

BS34 7QH

United Kingdom

Employer's website

https://www.nhsbt.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Responsible for scheduling work, managing resource and priority conflicts.

Direct supervision of drivers and coordinators to ensure work is completed in-full, on-time and to therequired quality.

Contribute to a safe working environment.

Work with staff and customers at all levels to ensure proper management of change, compliance and reporting of non-compliance.

Ensuring escalation protocols are followed.

Management of staffing issues, adhering to the best standard of care, confidentiality and civility at all times.

Person Specification

Knowledge

Essential

• Excellent communication skills both written and oral.
• Confident with technology, proficient with Microsoft tools such as Excel & Word - Ability to work under pressure and to tight deadlines
• Able to influence, motivate and supervise staff

Desirable

• Good understanding and practical experience of using and management of transport-based systems.
• Route planning skills and knowledge of local area

Experience

Essential

• Experience of driving commercial vehicles
• Working knowledge of vehicle and drivers' regulations

Desirable

• Experience of working in a busy traffic office environment at supervisory level.

Qualifications

Essential

• Full UK Driving Licence
• Basic literacy & numeracy qualifications

Desirable

• Categories C1 & D1 on driving licence
• Customer Services NVQ
• First Aid
• Advanced Driving
• GCSE English, Maths and IT

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

QE Facilities

Address

QEF Spire House

Spire Road

Washington

NE37 3ES

United Kingdom

Employer's website

https://www.qefacilities.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To provide specialist psychological assessments of clients referred to the team based upon the appropriate use, interpretation and integration of complex data from a variety of sources including psychological tests, self-report measures, rating scales, direct and indirect structured observations and semi-structured interviews with clients, family members and others involved in the clients care.

To formulate and implement plans for the formal psychological treatment and/or management of a clients psychological problems, based upon an appropriate conceptual framework of the clients problems, and employing methods based upon evidence of efficacy.

To be responsible for implementing a Cognitive Behavioural interventions for individuals and groups, within and across teams employed individually and in synthesis, adjusting and refining psychological formulations drawing upon different explanatory models and maintaining a number of provisional hypotheses where appropriate.

To evaluate and make decisions about treatment options taking into account both theoretical and therapeutic models and highly complex factors concerning historical and developmental processes that have shaped the individual.

To exercise autonomous professional responsibility for the assessment, treatment and discharge of clients whose problems are managed by psychologically based standard care plans.

To exercise autonomous professional responsibility for the assessment and treatment of clients whose problems are managed by psychologically based enhanced care plans.

To provide specialist psychological advice, guidance and consultation to other professionals contributing directly to clients formulation, diagnosis and treatment plan.

To contribute directly and indirectly to a psychologically based framework of understanding and care to the benefit of all clients of the service, across all settings and agencies serving the client group.

To undertake risk assessment and risk management for individual clients and to provide advice to other professions on psychological aspects of risk assessment and risk management.

To communicate in a skilled and sensitive manner, information concerning the assessment, formulation and treatment plans of clients under their care and to monitor progress during the course of both unidiscplinary and multidisciplinary care.

Please refer to the attached Job Description and Person Specification for a full list of duties and responsibilities.

Person Specification

QUALIFICATIONS

Essential

• Master's Level (or equivalent) qualification in CBT or Diploma in CBT
• Accreditation by the BABCP

Desirable

• Pre-qualification training and qualifications in research methodology, staff training and/or other fields of applied psychology

Knowledge

Essential

• Knowledge of legislation in relation to the client group and mental health
• Knowledge of IT systems including word processing, email and local electronic patient information systems

Desirable

• Knowledge of the theory and practice of specialised psychological therapies in specific difficult to treat groups (e.g., personality disorder, dual diagnoses, people with additional disabilities etc)
• Knowledge of the theory and practice of at least one specialised psychological therapy

Experience

Essential

• Experience of specialist psychological assessment, formulation and treatment of clients across the full range of care settings, including outpatient, community, primary care and in patient settings
• Experience of working with a wide variety of client groups, across the whole life course presenting problems that reflect the full range of clinical severity including maintaining a high degree of professionalism in the face of highly emotive and distressing problems, verbal abuse and the threat of physical abuse.
• Experience of teaching, training and/or supervision
• Experience of the application of clinical psychology in different cultural contexts
• Expertise in the use of complex methods of psychological assessment, formulation, intervention and management frequently requiring sustained and intense concentration.
• Well developed and effective communication skills, oral and written, to communicate complex, highly technical and/or clinically sensitive information to clients, their families, carers and other professional colleagues both within and outside the NHS
• Skills in providing consultation to other professional and non-professional groups.
• Master's level knowledge of research methodology, research design and complex, multivariate data analysis as practiced within the clinical fields of psychology.

SKILLS

Essential

• Ability to teach and train others, using a variety of complex multi-media materials suitable for presentations within public, professional and academic settings.
• Ability to identify and employ mechanisms of service governance as appropriate, to support and maintain clinical practice in the face of regular exposure to highly emotive material and challenging behaviour.
• Ability to self-reflect, use clinical supervision appropriately and consider complex organisational and team dynamics.
• Ability to travel to work across boundaries in a timely manner.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Moss House Community Mental Health Team

1a Moss Street

Garston, Liverpool

L19 2NA

United Kingdom

Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

An exciting opportunity to join our dedicated team within our busy contact centre. You will be the first point of contact for all NUPAS patients. You will deliver a caring, non-judgemental and professional service ensuring that any patient wishing to obtain information or book an appointment is triaged efficiently and compassionately. You will provide an informative, patient centred service in accordance with NUPAS policies and procedures, regulatory requirements and the Abortion Act 1967.

Deliver an efficient and effective appointment booking service relating to termination of pregnancy, contraception and aftercare for NUPAS patients.

Determine and arrange a suitable appointment to meet the patients needs. Providing information according to NUPAS guidelines as appropriate and within the remit of a Patient Care and Booking Advisor.

Ensure that the earliest and most suitable appointment that can be provided to the patient is offered.

You must be empathetic, and treat all patients and colleagues with dignity and respect.

Explain the appointment process clearly and concisely (i.e. appointments available via a variety of methods face to face / telephone / video call).

Where NUPAS cannot assist the patient, signpost patient to appropriate services in line with NUPAS guidelines.

Ensure all appointment times offered are within the service KPIs and targets.

Ensure the patient is made aware of any special requirements regarding their appointment.

Communicate with NUPAS clinics to ensure they are made aware of any special requirements pertaining to the patient.

Identify and escalate any risk or safeguarding concerns to senior colleagues promptly and actively seek to reduce or eliminate those concerns identified in a positive manner.

Embrace safeguarding mechanisms and support staff, patients and supporters at times when safeguarding principles need to be applied.

Support CC team leaders with any tasks as assigned and with relevant training.

Ensure you maintain compliant with statutory and mandatory training requirements and any other training relevant to your position.

Maintain a clear and tidy working environment to ensure the safety of yourself and your colleagues in the workplace.

Ensure you comply with all policies and procedures.

Person Specification

Knowledge & Skills

Essential

• Ability to communicate effectively over the phone using a calm, friendly, empathetic tone, and to manage conflict calmly
• Ability to work in a sensitive, confidential and non-judgemental way
• Ability to deal with personal information sensitively and respect people's right to confidentiality
• Be able to work effectively as a member of a team and contribute effectively with internal/external multi professional teams
• Have good attention to detail
• Ability to accurately record information whilst listening (talk and type)
• Demonstrating initiative and solution focused attitudes

Experience

Essential

• Working in a busy call centre environment
• Experience of working with people in difficult circumstances
• Be able to work effectively as a member of a team and contribute effectively with internal/external multi professional teams
• Experience of using Microsoft Office packages
• Must be empathetic, and treat all patients with dignity and respect.
• All staff have a responsibility to understand and adhere to the requirements of organisational policy and protocols when dealing with Children, Young People and Vulnerable Adults.
• Identify and escalate any risk or safeguarding concerns to senior colleagues and actively seek to reduce or eliminate those concerns identified in a positive manner.
• To embrace safeguarding mechanisms and support staff, patients and supporters at times when safeguarding principles need to be applied.
• All staff have a responsibility to ensure full compliance with Information Governance at all times which includes GDPR, confidentiality and information security.

Qualifications

Essential

• Secondary standard of education or NVQ Level 2 or equivalent
• Computer literate with accurate keyboard skills

Desirable

• Experience of using information systems to input, store and retrieve patient data
• Significant administrative experience of working in an environment engaging with potentially anxious patients

Specific Requirements

Essential

• Pro-choice
• Reliable
• Conscientious
• Professional
• Flexible approach to work
• A satisfactory Disclosure and Barring check
• Commitment to the aims & values of NUPAS
• A willingness to learn new skills
• Able to work to the service rota, to meet the needs of the service, including weekends, evenings and bank holidays
• Must be prepared to comply with all policies and procedures
• Adherence to NUPAS uniform policy
• Respect for the sensitive nature of the business including rules around the use of mobile phones and social media in the workplace

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NUPAS Ltd

Address

N U P A S Ltd

5 Arthur Road

Edgbaston

Birmingham

B15 2UL

United Kingdom

Employer's website

https://www.nupas.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Coordinator and Management team, dependent on current and evolving practice workload and staffing levels:

Care Navigation

Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional

Care navigate patients requests using the correct dispositions and guidelines to ensure all requests are dealt with correctly and in accordance with the patients medical needs.

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Process appointment requests for today/future appointments from patients by telephone and in person.

Deal with visits/requests

Administration

Be familiar with all practice protocols and polices

Deal with enquiries from patients, arrange appointments and explain practice procedures.

Direct patients to consulting rooms when necessary and assist patient who require help

Deal with incoming telephone calls, act accordingly, or take accurate messages and pass on to the relevant personnel

Enter data into patients electronic NHS Care Record

To generate EMIS patient online access

To book emergency ambulance when asked to do so by a clinician

To be familiar with both practice appointment books and extended hours services

To be familiar with the practice intranet ( Teamnet)

To read and respond when necessary to NHS email

To activate booking in kiosks

Deal with prescription queries

Manage new patient registrations

Additional administration duties on behalf of the practitioners or Practice Manager

Premises

To open and lock the premises and know the correct procedures for securing the premises

Know how to contact the alarm companies

Ensure reception waiting area is kept tidy and safe for patients

Ensure only up to date posters and leaflets are displayed

Training

Undertake training as directed

Attend primary healthcare team meetings, reception team meetings, and protected time for learning sessions. (PLT)

To maintain Bluestream training modules

Person Specification

Qualifications

Essential

• GCSE or Equivalent in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rectory Meadow Surgery

Address

School Lane

Amersham

Buckinghamshire

HP7 0HG

United Kingdom

Employer's website

https://www.rectorymeadowsurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

• NVQ Level 2 in Pharmacy Services (or nationallyrecognised equivalent qualifications)GCSE English and Maths.
• Excellent communication skills both written and verbalComputer literate.
• Understanding of Health & Safety Legislation and RiskManagement.
• Moderate periods of standing attending to needs of patients and staffModerate periods spent reaching for and lifting light pharmaceutical products.
• Exposure to distressing or emotional circumstances is rare.
• Work pattern generally predictable with periods of concentration required for dispensing, accurate use of computer and completing general duties.
• Full Vacancy details can be found on the attached Job Description/Person Specification.
• Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

If you are interested and would like to know more or to arrange an informal visit, please email Tanya Reilly, Dispensary Operations Manager via [email protected] or telephone 01803 656011

Person Specification

Knowledge & Experience

Essential

• Excellent communication skills both written and verbal Computer literate
• Understanding of Health & Safety Legislation and Risk Management
• Well-developed organisational, time management and planning skills; ability to organise workload and prioritise effectively
• Excellent customer service skills
• Quality-oriented; strives for continuous improvement
• Ability to work on own initiative
• Pays attention to detail
• Methodical, accurate and analytical
• Able to work effectively as part of a team
• Conscientious, motivated, reliable and resourceful

Desirable

• Understanding of the NHS and the role of Pharmacy

Qualifications & Training

Essential

• NVQ Level 2 in Pharmacy Services (or nationally recognised equivalent qualification)
• GCSE in MATHS and ENGLISH

Specific Skills

Desirable

• Experience of checking complex prescriptions e.g. oncology, paediatrics

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Torbay Hospital

Newton Road

Torquay

TQ2 7AA

United Kingdom

Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

• To assist the Senior Practice Manager, or to lead, in the overall running of the practice, fulfilling any reasonable task as directed by your practice manager.
• To take responsibility for the management of the practice alongside the Senior Practice manager, including the management of administrative staff and non-clinical management of GPs, nurses and HCA staff.
• To be responsible for compiling all practice rotas and ensuring these are communicated and understood by all staff.
• To assist, or to lead, in matters of HR as directed by the practice manager, including the recruitment process, induction, grievance and disciplinary procedures.
• To be aware of the practices contractual responsibilities and assist the management team in the quality provision of services.
• To be aware of the practices National, Direct and Local enhanced services and take the lead in searching for data and reporting performance to the appropriate NHS personnel.
• To be aware of the practices requirements under the Quality Outcomes Framework (QOF), and assist the Senior Practice Manager in maximising performance.
• To provide support to clinical teams in correctly identifying and targeting patients for assessment and treatment in line with BeCCoR, QOF, and enhanced service targets.
• To provide advice and support for clinical teams and to produce regular reports on the progress of these groups in achieving their targets.
• To assist in the production of information for clinical audit as requested by the clinical teams and the practice manager.
• To provide support and training for current and new staff including IT, the clinical system and ensuring that data quality guidelines are understood and adhered to.
• To act as a contact for staff in relation to issues of IT and liaise with PCT IT support department to resolve any persistent hardware and software issues.
• To attend PCN meetings on behalf of the practice, and feedback information for decisions by the Senior Practice Manager.
• To deliberately build a positive and fair culture amongst the team.

Person Specification

Qualifications

Desirable

• GCSE grade A to C in English and Maths

Experience

Essential

• Experience of leading a team.
• Experience of running an administrative system.

Desirable

• Experience of working in a GP practice.
• Experience of management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hope Citadel Healthcare CIC

Address

Hill Top Surgery

Fircroft Road

Fitton Hill

Oldham

OL8 2QD

United Kingdom

Employer's website

http://www.hopecitadel.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Helping others improve and turn their lives around there's no better feeling. Its what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

Make a real difference in mental health and neurorehabilitation

Helping others improve and turn their lives around is one of the most rewarding things you can do.

At Cygnet, this is what we do every day for thousands of people across more than 150 services and sites throughout the UK.

We are looking for an outstanding, compassionate and experienced Senior Support Workers with a passion for delivering excellent care to join our team at Cygnet Paddocks in Widnes.

You'll be working 42 hours per week, across days,nights and alternate weekends, making a positive difference to the lives of the people in our care.

This is a rewarding opportunity for candidates looking for Mental Health Support Worker jobs in Widnes, Support Worker jobs near Liverpool, or a specialist role supporting men with acquired brain injury, neurological conditions, complex mental health needs and behaviours that challenge.

About Cygnet Paddocks

Cygnet Paddocks is our specialist neuropsychiatric rehabilitation hospital for men, located in Widnes in the North West. The service provides a dedicated care pathway for men affected by acquired brain injury or neurological conditions, where behaviours that challenge may be the main barrier to recovery and rehabilitation.

The service supports the Level 1 Neuropsychiatric Rehabilitation Pathway for the North West, with a focus on adult males. Cygnet Paddocks has individually designed wards to support a clear and distinctive care and treatment pathway for people affected by acquired brain injury.

The in-house interdisciplinary team includes neuropsychiatry, psychology, occupational therapy, speech and language therapy, physiotherapy, nurses and support workers, all working together to keep the individual at the heart of their care and discharge planning.

Cygnet Paddocks is rated Good overall by the Care Quality Commission, with the Caring domain rated Outstanding.

A role for people with mental health experience

This role is ideal for someone who already has experience in a mental health, healthcare, care, rehabilitation or support setting.

You may have worked as a:

• Senior Support Worker

• Team Leader

• Mental Health Support Worker

• Support Worker

• Healthcare Assistant

• Rehabilitation Assistant

• Brain Injury Support Worker

• Complex Needs Support Worker

• Care Assistant

• Residential Support Worker

• Recovery Worker

• Hospital Support Worker

Experience supporting people with mental health needs, acquired brain injury, neurological conditions, challenging behaviours, physical health needs, safeguarding, personal care or emotional wellbeing would be highly valuable.

If you are calm under pressure, resilient, compassionate and confident working in a specialist care environment, this could be the next step in your career.

Shift Pattern

You'll work a structured rota across days, night sand alternate weekends.

Your rota will include:

• Week 1: Monday, Tuesday, Saturday and Sunday

• Week 2: Wednesday, Thursday and Friday

• Day shifts: 8:00am to 8:30pm

• Night shifts: 8:00pm to 8:30am

This pattern gives you consistency, regular days off and the opportunity to build strong working relationships with colleagues and service users.

Your Day-to-Day

As a Senior Support Worker at Cygnet Paddocks, you'll play a key role in supporting men through their recovery and rehabilitation journey and supporting management in the day-to-day running of the service.

Your responsibilities will include:

As a Senior Support Worker, you will:

• Offer enhanced care with a flexible and person-centred approach to all individuals in our care

• Support individuals to complete personal care activities while promoting dignity, choice and independence

• Provide guidance and encouragement through physical and emotional support

• Learn about individuals specific needs and provide support in the most appropriate way

• Assist with medical and welfare needs and report concerns as required

• Support individuals to manage their behaviour and work towards agreed goals

• Support management in the day-to-day running of the service

• Undertake supervisory and administrative responsibilities, including supporting and supervising support workers

• Safeguard individuals and maintain a safe, clean and supportive environment for all

You are

We are looking for people who are genuinely driven to make a difference.

• An experienced Support Worker ready to step up to a new challenge

• Experienced in a similar mental health, care, healthcare or support setting, ideally with at least 2 years experience

• Genuinely driven to make a difference in peoples lives

• Confident, assertive & ambitious for yourself, service users & the organisation

• An excellent communicator & good team player

• Sensitive & intuitive with the energy required to provide a trusting, stimulating & varied environment

• Calm, resilient and able to respond positively in challenging situations

• Able to empower & support service user independence

• Energetic and motivated to provide a trusting, stimulating and varied environment

• Passionate about empowering people and supporting independence

• Committed to delivering safe, compassionate and person-centred care

• Organised, committed & keen to develop your management & leadership skills

Why Cygnet? We'll offer you...

At Cygnet, our perks go way beyond pension schemes and professional development. We want you to feel supported both in and out of work.

• £14.23 per hour, increasing to £14.48 per hour after18 months

• 42 hours per week

• A rewarding role with the opportunity for overtime

• Regular coaching and appraisal

• Expert supervision and peer support

• Paid breaks

• Employee discount savings

• 24-hour free GP helpline

• Discounted gym membership

• Blue Light Card discount

• Free eye tests

• On-site benefits, including free meals

• Shopping, travel and leisure discounts

• A range of healthcare and financial benefits

• Excellent professional development opportunities

• The chance to build a meaningful career in specialist mental health and neurorehabilitation care

Ready to Make a Difference?

If you care about making a difference, we want to talk to you.

Join Cygnet Paddocks in Widnes as a Support Worker and help men with acquired brain injury, neurological conditions and complex mental health needs progress through recovery and rehabilitation.

Apply now to start making a difference with Cygnet.

Successful candidates will be required to undergo an enhanced DBS check.

Frequently Asked Questions:

Where is Cygnet Paddocks located?

Cygnet Paddocks is located on Wilmere Lane, Widnes, Cheshire, WA8 5UY, in the North West.

Is this role suitable for candidates from Liverpool?

Yes. This role is suitable for candidates looking for Support Worker jobs near Liverpool, mental health jobs in Widnes, or specialist care roles across the wider Liverpool City Region, Halton, Runcorn, St Helens and Cheshire.

What type of service is Cygnet Paddocks?

Cygnet Paddocks is a specialist neuropsychiatric rehabilitation hospital for men affected by acquired brain injury or neurological conditions.

Do I need mental health experience?

Yes, we are ideally looking for candidates with experience in a similar setting, particularly mental health, ABI, neurorehabilitation, complex needs, healthcare or support work.

What hours will I work?

You'll work 42 hours per week across days, nights and alternate weekends, with 12-hour shifts from 8:00am to 8:30pm and 8:00pm to 8:30am.

What is the hourly rate?

The role pays £14.23 per hour, increasing to £14.48 per hour after18 months.

Is Cygnet Paddocks rated by the CQC?

Yes. Cygnet Paddocks is rated Good overall by the Care Quality Commission, with Caring rated Outstanding.

What next?

If you care about making a difference we want to talk to you.

Click the button to apply

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cygnet Health Care

Address

Widnes

WA8 5UY

United Kingdom

Employer's website

https://www.cygnethealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description: Advanced Nurse Practitioner (ANP)

Job Title: Advanced Nurse Practitioner

Employer: Harwood Group Practice

Location: Harwood Medical Centre / Tonge Moor Health Centre, Bolton

Salary:(Dependent on experience)

Hours: 37.5 hours per week (Monday Friday, 08:00 18:30)

Independent Prescribing (V300) is an essential requirement for this role. To ensure the safety and efficiency of our autonomous clinical service, applicants who do not hold a valid Independent/Supplementary Prescribing qualification will not be considered for this position.

The post-holder is an experienced nurse who, acting within their professional boundaries, will provide care for the presenting patient from initial history taking, clinical assessment, diagnosis, treatment, and evaluation of care.

The role is split between site-based clinics and a community-based home visiting service, ensuring that patients who are housebound or in residential care receive high-standard clinical intervention. As an independent prescriber, you will be responsible for the complete episode of care, from diagnosis to issuing necessary prescriptions.

• Autonomous Consultations: Deliver face-to-face and telephone consultations for patients with undifferentiated and undiagnosed problems.

• Independent Prescribing: Issue prescriptions safely and effectively in accordance with your scope of practice, national legislation, and local formularies.

• Medication Review: Conduct complex medication reviews for patients with multiple comorbidities, particularly during home visits.

• Acute & Chronic Care: Manage a wide-ranging caseload including acute minor illnesses and complex long-term conditions (COPD, Diabetes, Frailty).

• Home Visiting: Lead the clinical response for housebound patients, providing acute assessments and proactive frailty reviews.

• Collaborative Working: Work as an integral part of the Harwood MDT, participating in clinical meetings, safeguarding reviews, and GSF meetings.

• Referrals: Ensure timely and appropriate referrals to PCN specialists and secondary care.

• Support: Act as a clinical resource for the wider nursing team regarding prescribing queries and complex case management.

Person Specification

Qualifications

Essential

• Attribute Essential (Must have) Registered Nurse (NMC) & Independent/Supplementary Prescriber (V300); MSc in Advanced Clinical Practice.

Experience

Essential

• Experience working as an ANP in Primary Care; Proven track record of autonomous prescribing.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Harwood Group Practice

Address

Harwood Medical Centre

Hough Fold Way

Harwood

Bolton

BL2 3HQ

United Kingdom

Employer's website

https://www.harwoodmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

About the Home

• Magna Care Centre, Arrowsmith Road, Wimborne, BH21 3BQ
• 69 bedded Residential, Dementia Care and Nursing Home
• CQC Rating - Good
• Rated 9.9 on Carehome.co.uk

About the role

• Head Chef
• Full Time - 4 days per week - weekend working required
• £41,946 annual salary

What will Aria Care Offer you?

• Blue Light Discount Card
• Holiday & days out discounts
• Long service awards
• Recognition programme
• And much more!

We are looking for a highly skilled Head Chef to create fresh nutritious meals for our residents by way of using the best fresh ingredients available. We are looking for a passionate Chef that will lead by example, mentor your team and have the creative flair to showcase high level hospitality. The role consists of straight shifts & no evenings! There will be a fully supported induction showcasing the technical skills required in healthcare and an opportunity to mentor our teams to progress in our own Chef academy.

We are proud to be a diverse and inclusive employer and thrive on learning from each other’s cultures, beliefs, and experiences. If you are empathetic, respectful and have a growth mindset, Aria Care is the perfect place for you.

It would be great to hear from you!

Person Specification

Qualifications

Essential

• Experience in culinary leadership, ability to mentor a team, creative culinary skills, alignment with organizational values of empathy, respect, and growth.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Aria Care

Address

Aria Healthcare

Wimborne

BH21 3BQ

United Kingdom

Employer's website

https://www.ariacare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Research is encouraged with an expectation to develop projects and undertake audits.

The post holders will undertake theatre lists, clinics and other clinical activities under the supervision of the Consultant. The post holder will lead on the safe and effective management of inpatients and undertake on-call for the department as required.

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person Specification

Knowledge and Qualifications

Essential

• Eligible for full registration with the GMC at time of appointment and holds a current licence to practise

Experience

Essential

• Completion of core surgical training Substantive experience as a Specialist Registrar in Urology - post CCT level
• Proven ability and commitment to carry out high quality research, leading to publication
• Involvement in the clinical audit process and an understanding of its aims and objectives
• Understanding and proven ability to apply research findings in a clinical/organisational context

Skills and Abilities

Essential

• Management of urological emergencies

Communication

Essential

• Excellent written and spoken English Communicate in an empathetic and comprehensible way to patients
• Ability to act as a consistent reference point in a team and to take a leadership role where needed
• Ability to organise and prioritise workload, to delegate responsibilities as appropriate and to supervise staff

Personal and People Development

Essential

• Participates in teaching and instruction to junior staff

Desirable

• Leads own career development

Specific Requirements

Essential

• Willing and able to participate in the departmental on-call rota
• Able to work flexibly to meet service needs, including working until 7pm on a regular basis Fit to perform the full duties of the post, as determined through Occupational Health, with reasonable adjustments provided wherever possible

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University College London Hospitals NHS Foundation Trust

Address

University College London Hospitals

235 Euston Road

London

NW1 2BU

United Kingdom

Employer's website

https://www.uclh.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person Specification

Knowledge and Qualifications

Essential

• Eligible for full registration with the GMC at time of appointment and holds a current licence to practise

Experience

Essential

• Completion of core surgical training Substantive experience as a Specialist Registrar in Urology - post CCT level
• Proven ability and commitment to carry out high quality research, leading to publication
• Involvement in the clinical audit process and an understanding of its aims and objectives
• Understanding and proven ability to apply research findings in a clinical/organisational context

Skills and Abilities

Essential

• Management of urological emergencies

Communication

Essential

• Excellent written and spoken English Communicate in an empathetic and comprehensible way to patients
• Ability to act as a consistent reference point in a team and to take a leadership role where needed
• Ability to organise and prioritise workload, to delegate responsibilities as appropriate and to supervise staff

Personal and People Development

Essential

• Participates in teaching and instruction to junior staff
• Leads own career development

Specific Requirements

Essential

• Willing and able to participate in the departmental on-call rota
• Able to work flexibly to meet service needs, including working until 7pm on a regular basis
• Fit to perform the full duties of the post, as determined through Occupational Health, with reasonable adjustments provided wherever possible

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University College London Hospitals NHS Foundation Trust

Address

University College London Hospitals

235 Euston Road

London

NW1 2BU

United Kingdom

Employer's website

https://www.uclh.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

a) The Nursing Associate will deliver care within their proven competency as achieved during their Nursing Associate Training.b) Recognise changes in a patients condition and seeks assistance from aRegistered Nurse of band 5 or above and/or GP as appropriate.c) Contribute to the planning, implementation and monitoring of patient care as part of the Community Nursing Team.d) Using recognised assessment tools including NEWS2, MUST and Purpose-T to risk assess, record and act upon patients changing conditions.e) Treat, monitor and discharge patients under the leadership and direction of a registered nurse of band 5 or above.f) Monitor individualised care plans.g) Perform specific interventions as identified by competency achievement to enhance the delivery of care, such as but not exclusively: venepuncture, cannulation, catheterisation, wound assessment and care, Doppler and compression, administration of medications excepting IV.h) Plan and implement non-complex tasks and interventions guided by standard operating procedures and competency achievement.i) Contribute to patient review, care planning and delivery of care for End of Life patients.j) Provide support, training and supervision to others.k) Maintain clear concise and legible documentation adhering to standards in accordance with NMC and Trust policies.l) Liaise and refer patients to the MDT team as appropriate in accordance with local procedures.m) Participate in clinical audits.n) Be responsible for own personal development, including keeping up to date with Mandatory training and training relevant to the area of practice.o) Attend regular reviews with your team leader and have yearly appraisals.p) Undertake a link role as required.q) Act as a professional role model.r) Support the implementation of departmental policies and contribute to team and service developments.s) Maintain and replenish stock levels and clinical supplies in the patientshomes.t) Ensure effective and efficient use of resources, equipment and supplies.u) Demonstrates an awareness of Health, Safety and Security risk.

Person Specification

Qualification

Essential

• Registered Nursing Associate on the NMC register
• End point assessment completed successfully

Experience

Essential

• Understanding of the scope of the role of the Nursing Associate in context of the nursing and interdisciplinary team and the organisation, and how the role may contribute to service development
• Understands and acts in line with NMC professional standards for practice contained within The Code.
• Knowledge of when to seek advice and escalate to the appropriate professional for expert help and advice
• Understand requirements for NMC professional revalidation
• Understanding of the importance of following procedures and treatment plans
• Experience of caring for patients in a healthcare setting

Desirable

• Experience of working in the community

Skills

Essential

• Experience of working in teams under appropriate supervision as part of a multidisciplinary team
• Insight into how to evaluate own strengths and development needs, seeking advice where appropriate
• Experience of providing and receiving complex, sensitive information
• Ability to take part in reflective practice and clinical supervision activities
• Ability to organise and prioritise own delegated workload
• Ability to deal with non- routine and unpredictable nature of workload and individual patient contact
• Ability to communicate effectively (written, verbal and non-verbal communication) with patients/relatives and carers and all members of the multi-disciplinary team.
• Ability to develop effective and appropriate relationships with people, their families, carers and colleagues
• Ability to support, supervise, and act as a role model to nursing associate students, other learners and health care support workers as required within the clinical setting

Other

Essential

• Car Driver and access to a car for work purposes, unless under Equality Act
• Flexible to cover service needs, including weekends, out of hours or shift pattern

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sussex Community NHS Foundation Trust

Address

4th Floor Crawley Hospital

Wet Green Drive

Crawley

RH11 7DH

United Kingdom

Employer's website

https://www.sussexcommunity.nhs.uk/work-with-us/ (Opens in a new tab)

Job description

Job responsibilities

Please see the attached job description and person specification for more details regarding this role.

Person Specification

experiance

Essential

• in catering

Desirable

• knowledge of catering and cleaning

skills and knowledge

Essential

• understand food sfety systems and procedures

Desirable

• understand infection control principles

Skills and knowledge

Essential

• Literate and numerate

Desirable

• NVQ or equivalent in catering and cleaning
• Working in a healthcare environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sussex Community NHS Foundation Trust

Address

Arundel and district hospital

Chichester Road

Arundel

BN18 0AB

United Kingdom

Employer's website

https://www.sussexcommunity.nhs.uk/work-with-us/ (Opens in a new tab)

Job description

Job responsibilities

Successful applicants will be required to demonstrate alignment with the Trusts values & the behaviours aligned to those values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.

Person Specification

Qualifications

Essential

• Registered Nurse / Midwife with current UK NMC registration
• Registered Health Visitor (SCPHN)
• Evidence of continuing post-registration education and training
• Practice assessor/supervisor training or working towards

Experience

Essential

• Health visiting experience
• Be able to co-ordinate health promotion initiatives in line with local and national health improvement targets
• Experience of working collaboratively as part of a multidisciplinary team and inter-agency working
• Experience of organising and managing own workload and that of others
• Experience of assessing, planning and implementing programmes of care and writing care plans
• Experience in providing practice based learning support to others
• Experience of evidence based care
• Experience of supervising staff / students

Skills

Essential

• Knowledge of recent developments in primary care
• Knowledge of current health and social care agenda relevant to area of work and professional practice
• Knowledge of current health legislation [including Change for Children agenda, Children's Plan etc.)
• Current knowledge of child protection issues
• Appropriate knowledge of clinical skills
• Knowledge of quality issues, the audit process and clinical governance
• Knowledge of NMC Code

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Central London Community Health Trust

Address

Colville Health Centre

London

W11 1PA

United Kingdom

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main duties and responsibilitiesClinical correspondence and coding

• Process incoming clinical correspondence, including hospital letters, discharge summaries, clinic letters and other reports.
• Accurately code relevant clinical information onto patients electronic medical records using appropriate clinical/snomed codes.
• Ensure that correspondence, reports, results and other information are recorded, actioned and stored in accordance with practice protocols and the Data Protection Act 2018.
• Identify information requiring clinical review and forward it to the appropriate clinician.
• Highlight urgent, significant or unclear information for prompt clinical attention.
• Update patients medical records accurately and within agreed timescales.
• Support the maintenance of complete, accurate and high-quality patient records.
• Maintain an understanding of practice coding procedures and relevant changes to coding requirements.

• Process routine and urgent referrals in accordance with practice procedures.
• Prepare and send referral letters and supporting clinical information.
• Use relevant electronic referral systems and other NHS platforms.
• Ensure referrals contain the necessary information and documentation before submission.
• Monitor referral worklists and follow up any rejected, incomplete or outstanding referrals.
• Liaise with clinicians, patients, hospitals, community services and other healthcare organisations regarding referrals.
• Deal with referral queries and provide patients with appropriate administrative information.
• Maintain accurate records of referrals and actions taken.
• Prepare letters, reports and other correspondence from information provided by clinicians.
• Support the completion of forms, medical reports and requests for information.
• Maintain confidentiality when handling sensitive medical and personal information.

• Assist in producing information for clinical audits, screening programmes and chronic disease management.
• Support the effective operation of patient recall and review systems.
• Run searches and produce patient lists using the practice clinical system.
• Contact patients by telephone, text message, letter or other approved method to arrange reviews, monitoring or screening.
• Record all contact attempts and outcomes accurately.
• Identify patients who have not responded to recall invitations and follow the agreed practice escalation process.
• Keep up to date with changes to the Quality and Outcomes Framework (QOF), as required.
• Work with clinicians and other members of the practice team to support the achievement of QOF and other contractual targets.
• Identify missing or incorrect coding that may affect patient care, recalls, audits or practice performance.
• Support seasonal and national health campaigns where required.

• Assist with clinical audits, searches and data collection.
• Produce reports, spreadsheets and information for clinicians and managers.
• Support data-quality improvement work by identifying incomplete, inconsistent or inaccurate records.
• Update patient information and monitoring registers in line with practice procedures.
• Assist with the preparation of evidence required for internal reviews, inspections and contractual submissions.
• Maintain accurate audit trails and records of completed work.
• Take part in re-audits and quality-improvement work where required.

• Manage assigned tasks, emails, correspondence and administrative work within agreed timescales.
• Respond to telephone, written and electronic enquiries in a professional manner.
• Liaise with patients, pharmacies, hospitals and other organisations as appropriate.
• Process requests for medical records, reports, forms and non-NHS work in accordance with practice procedures.
• Maintain spreadsheets, registers, electronic folders and filing systems.
• Support registrations, deductions and amendments to patient details where required.
• Provide administrative support for clinical, practice and team meetings.
• Take and prepare meeting minutes when requested.
• Assist with general office duties, including post, scanning, photocopying and document management.
• Provide appropriate cover for colleagues during periods of absence.
• Provide reception support when required and following appropriate training.
• Undertake any other duties appropriate to the role, as reasonably requested by the Practice Manager or Partners.

Person Specification

Experience

Essential

• Experience of clinical coding

Desirable

• Experience of working under pressure
• Experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Donneybrook Medical Centre

Address

Clarendon Street

Hyde

Cheshire

SK14 2AH

United Kingdom

Employer's website

https://www.donneybrookmedicalcentre.nhs.uk (Opens in a new tab)