Job description

Job responsibilities

This is an exciting opportunity to join Trinity Hospice in a senior operational leadership role, providing maternity leave cover for up to 12 months. The Operational Manager for Clinical Services will work closely with clinical and non-clinical leaders to ensure the continued delivery of safe, effective and high-quality care across a range of hospice services. The postholder will provide day-to-day operational leadership, supporting service managers and team leaders to manage operational challenges, workforce pressures, performance requirements and service improvement initiatives.

The role is responsible for maintaining continuity across a broad range of services and functions, including inpatient and community services, hospital palliative care services, clinical administration, social work, chaplaincy, service access functions and other associated support services. Working collaboratively across teams, the postholder will help ensure services remain responsive, resilient and focused on delivering the highest standards of care and support for patients, families and carers.

A key aspect of the role is providing oversight of governance, quality and risk management activities. This includes supporting investigations, incidents, complaints, audits, safeguarding, policy development and quality improvement initiatives, ensuring that learning and actions are effectively implemented and embedded across services. The postholder will contribute to regulatory preparedness and assurance activities, helping to maintain compliance and promote a positive culture of continuous improvement.

The Operational Manager will monitor service performance and support the production of regular reports, dashboards and performance information for senior leadership and the Board of Trustees. This includes analysing operational, workforce and quality data to support service planning, decision-making and improvement activities.

The role also includes operational oversight of a number of key contracts, service level agreements and partnership arrangements, working collaboratively with external organisations including NHS partners, local authorities and other service providers. The postholder will support partnership reviews, monitor performance and ensure that any risks, concerns or opportunities for improvement are appropriately escalated and managed.

Working closely with managers and team leaders, the postholder will support workforce planning, recruitment, induction, performance management, staff development and wellbeing initiatives. They will provide visible, values-led leadership, promoting collaboration, accountability and a positive working culture across services.

The postholder will be expected to build and maintain effective relationships with colleagues, stakeholders and external partners, representing Trinity Hospice professionally and contributing to operational, partnership and service development meetings as required.

As part of the senior leadership team, the successful candidate will participate in the hospice senior management arrangements, including the out-of-hours management on-call rota, providing operational leadership and support when required.

The full Job Description is attached.

Person Specification

Skills and Abilities

Essential

• Excellent organisation, prioritisation and workload management skills, with the ability to manage competing operational, people, governance and reporting priorities.
• Excellent written, verbal and interpersonal communication skills, including the ability to produce clear reports, updates, action plans and service narratives.
• Strong analytical and judgement skills, with ability to interpret workforce, quality, finance, risk and performance information and make practical recommendations.
• Ability to build relationships, influence, negotiate and work diplomatically across clinical, non-clinical and external partner boundaries.
• Ability to investigate incidents, complaints and concerns, identify themes, support root cause analysis and translate learning into improvement actions.

Desirable

• Project/programme management skills or experience using structured improvement methodologies.
• Experience presenting to senior managers, trustees, commissioners or external partners.
• Advanced Excel, dashboard, data visualisation or digital reporting skills.
• Coaching, mentoring or facilitation skills.
• Formal investigation, quality improvement or governance training.

Qualifications

Essential

• Leadership/management qualification or equivalent senior operational management experience.
• Educated to degree level or able to demonstrate equivalent knowledge, skills and experience.
• Strong knowledge of healthcare, hospice, palliative care or comparable regulated service environments.

Desirable

• Postgraduate qualification or equivalent CPD in leadership, management, people practice, business, quality, governance or healthcare.
• Knowledge of NHS/community healthcare structures and contract/SLA arrangements.

Personal Attributes and Values

Essential

• Compassionate, values-led and professional approach aligned to Trinity Hospice values.
• Calm, flexible and resilient in a complex, changing environment.
• Able to work autonomously within agreed accountability and escalation arrangements.
• Commitment to equality, diversity, inclusion, confidentiality and safeguarding.

Desirable

• Experience working within a values-led charitable or hospice environment.
• Commitment to ongoing personal and professional development.

Experience

Essential

• Significant operational management experience in a healthcare, hospice, charity, NHS or comparable regulated setting.
• Experience of managing and supporting services across multiple teams or workstreams.
• Experience of service improvement, change management, pathway development, workforce planning and capacity/demand analysis.
• Experience of contract, SLA, provider or partnership management, including review meetings, performance oversight and escalation of risks or service issues.
• Experience of KPI monitoring, performance reporting, report writing and preparing information for senior leadership or Board-level audiences.
• Experience of line management or management support, including recruitment, induction, supervision, appraisal, absence, capability and performance processes.

Desirable

• Experience in specialist palliative care, end of life care, hospice services or community/hospital interface services.
• Experience of digital transformation, dashboard/reporting development, e-rostering or clinical system improvement.
• Experience managing or supporting contracts/SLA arrangements for pharmacy, social work, chaplaincy, psychology, hospital palliative care or similar multidisciplinary support services.
• Experience of producing business cases, options appraisals, quality account statements or strategic action plans.
• Experience supporting staff wellbeing, resilience-based supervision, team development or organisational development initiatives.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Trinity Hospice

Address

Low Moor Road

Blackpool

Lancashire

FY2 0BG

United Kingdom

Employer's website

https://www.trinityhospice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Professional/Clinical Leadership

Accept personal responsibility and accountability for your infection prevention and control practice. Ensure that you are familiar with, and comply with, all relevant policies. Ensure that you receive mandatory updates in infection control.

• Develop practice in the assessment of health and wellbeing needs.

• Develop practice in addressing individuals health and wellbeing needs.

• Promote peoples equality, diversity and rights.

• To assess, develop, implement and evaluate programmes of care, co-ordinating the holistic needs of the patients. To be responsible for the organisation of nursing care of the patients who have been assigned to the team.

• To take measures to ensure the safety of patients, which always includes delegation of patient care to nurses with the appropriate levels of skills. To report any untoward incidents/accidents to Matron/Directorate Manager.

• Establish and maintain communication with individuals and groups about difficult or complex matters, overcoming any problems in communication.

• Lead work teams in the development of knowledge, ideas and work practice.

Clinical Governance

• Promote best practice in health, safety and security.

• Contribute to quality improvement.

• To facilitate research-based practice within their Ward and ensure appropriate implementation.

• To ensure that nursing procedures are implemented and maintained in accordance with the Policies of the Worcestershire Acute Hospitals NHS Trust.

• To ensure good standards of practice in the Ward through effective quality assurance measures such as clinical audit programmes.

• To ensure all staff are conversant and comply with Trust Policies and regulations, and attend compulsory lectures as instructed.

• To monitor the safe and effective use of all equipment and the economic use of supplies, ordering replacement equipment together with maintenance of that equipment.

Management

• To ensure that a duty rota for the staff within the Ward will provide effective and well-balanced cover to meet with the requirements of a 24-hour service and always ensures the presence of a suitably qualified and experienced nurse. Considering the budgetary constraints.

• To liaise with other Ward/Department Managers within the Directorate and other Directorates as necessary to place workload and skill mix as effectively as possible. To inform and discuss with Matron/Directorate Manager any problems regarding nurse management.

• Allocate, co-ordinate, monitor and assess the work of teams and individuals.

• To manage the Ward/Unit allocated budget effectively to remain within financial constraints.

• To ensure effective two-way communication with all disciplines so that patients receive optimum care.

• Plan, obtain and deploy physical and/or financial resources.

• To provide information for and participate in studies to determine workloads, patient dependency and quality assurance.

• To maintain accurate records relating to all aspects of Ward management.

• To participate in a rota of cover in the absence of Matron/Directorate Manager.

• Contribute to the development of services.

Staff Development

• To ensure all staff reach their full potential by enabling them to develop professional, clinical, managerial and communication skills, which will be identified through the use of IPR.

• To plan and participate in the teaching programmes of learners in accordance with their objectives, working closely with the University.

• To develop the role of nursing within their specialty Ward and undertake training and assessment to extend clinical skills as appropriate to the Ward.

• To identify areas for development of skills in accordance with the NMC guidelines.

• Develop knowledge and practice in an area of work.

• To always maintain a professional attitude, developing the role of the nurse in the best interest of the patient and professional in accordance with the NMC Code.

• To promote a positive attitude for the profession and the Trust within which you are working.

• To be aware of personal and professional development. To attend courses and conferences as appropriate to the service and individual development.

• To be conversant and comply with Trust Policies and regulations, and attend compulsory lectures as instructed.
• Participate in research projects where appropriate, reporting findings within a multi-disciplinary framework.

• Implement research where appropriate.

Personnel

• To participate in the selection, interviewing and induction of new members of staff. To be involved in manpower requirements in line with identified service developments.

• To monitor staff performance and organise staff appraisals.

Person Specification

Experience

Essential

• Relevant experience at Band 6 within related specialty.

Qualifications

Essential

• First Level NMC Registration.
• Degree or working towards.
• Evidence of significant Continuing Professional
• Development.
• Evidence of management experience/training.
• NMC recognised Teaching/Assessing qualification

Desirable

• Masters Degree

Knowledge and Skills

Essential

• Evidence of being up to date with current issues relating to professional practice.
• Knowledge of key national policy drivers for Acute care
• Can demonstrate practical application of quality standards within the clinical setting e.g. Care Quality Commission, NICE guidance
• Able to demonstrate effective management of, staff and student, experience and performance
• Credible clinical expert
• Evidence of research based practice.
• Organisational skills.
• Fully aware of clinical governance agenda.
• Experience and knowledge within the specialty or related field.
• Proven management skills.
• Able to promote equality, diversity and rights.
• Fully aware of principles of infection control.
• Fully aware of health and safety issues.

Personal Qualities

Essential

• Advanced communication skills.
• Assertive, enthusiastic, dynamic.
• Demonstrate initiative, motivation and ability to put things into practice.
• Calm under pressure.
• High professional standards.
• Flexible.
• Committed to quality improvement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

The Alexandra Hospital

Woodrow Drive

Redditch

Worcestershire

B98 7UB

United Kingdom

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Work with the multi-disciplinary team to update or change guidelines or policies as appropriate.

Support the maternity guideline development and review processes.

Where appropriate build on existing research and national guidelines to improve practice.

Develop, implement, monitor, review and embed strategies and frameworks to underpin the principles of clinical governance in Womens Services.

Assist with clinical governance activities and clinical risk management.

Assist with investigations following clinical incidents.

Person Specification

Experience

Essential

• Experience of working as a Registered Midwife across a range of clinical areas
• Knowledge of current local and national midwifery agenda and priorities

Desirable

• Experience in guideline development, audit and quality Improvement
• Experience in quality, safety and clinical governance, e.g. incident reviews, gathering information, thematic analysis

Skills

Essential

• Excellent Interpersonal skills
• Confidence with speaking to patients, families and staff
• Ability to manage own time and prioritise work autonomously
• Able to analyse information and solve problems
• Ability to prioritise
• Ability to participate in the multi-disciplinary team
• Organisational and planning skills
• Flexible approach to meet demands of the service and to manage a changing role
• Highly motivated
• Resilient and tenacious
• Evidence of a commitment to working in Quality & Safety

Desirable

• Presentation Skills

Knowledge

Essential

• Understanding of the governance agenda within maternity and gynaecology, including learning from incidents
• Awareness of key issues and drivers within the National Maternity Agenda including the Patient Safety Investigation Framework (PSIRF)
• Understanding of Information Governance and Confidentiality
• Knowledge of the NMC Code of Conduct

Desirable

• Evidence of recent professional development that meets the requirements of the Quality, Safety and governance agenda

Qualifications

Essential

• First level Registered Midwife.
• First Degree or equivalent level of knowledge and experience gained in a relevant environment
• Teaching Qualification (997/SLIPS or equivalent)
• Evidence of commitment to continuous learning and application in practice

Desirable

• Post Registration qualification / or robust CPD in relevant speciality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bradford Teaching Hospitals NHS Foundation Trust

Address

Women's and Newborn Unit, Bradford Teaching Hospitals NHS Trust

Duckworth Lane

Bradford

BD9 6RJ

United Kingdom

Employer's website

https://www.bradfordhospitals.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

• Carry out nursing therapeutic work with complex patients with a learning disability and mental health disorders
• Work collaboratively with other members of the multi-disciplinary team (MDT) to ensure that treatment plans are in place and clear lines of accountability are established. This work will be undertaken in the context of multi professional and interagency working.
• In conjunction with the MDT, oversee the day to day delivery of treatment strategies to patients ensuring that all multi professional treatment recommendations are implemented and evaluated in a timely manner.
• Undertake comprehensive assessment and treatment planning and provides direct nursing interventions, advice and evaluation to the Secure Service ensuring that the care planning process does not delay the patient progress through the treatment pathway.
• Ensure that care plans are appropriate to the needs of the patients, person centred and reviewed in a timely manner that reflects the changing needs of the patient.
• Ensure the utilisation of evidence-based assessments, formulations and nursing therapeutic interventions, which appropriately meet the needs of patients on an individual and group basis

Person Specification

Qualifications

Essential

• Registered Nurse (RNLD/RNMH)
• Master's degree or equivalent specialist training, experience or short courses

Experience

Essential

• Extensive experience of working in Secure Services at Band 7 level
• Experience of developing and sharing knowledge and skills with staff through both formal and informal teaching sessions
• Experience of providing clinical supervision to staff working within the Secure Service
• Experience of managing a service at Band 7 in order to provide cover for the operational manager as required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Coventry and Warwickshire Partnership Trust

Address

Brooklands

Coleshill Road

Marston Green

B37 7HL

United Kingdom

Employer's website

https://www.covwarkpt.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be expected to work in schools across East Hertfordshire working closely with teams to support CYP & their families to foster a whole school approach to mental well-being meaning a commitment to travel within Hertfordshire.

The Senior Practitioners will play a key role in:

• Forming strong working relations with a variety of stakeholders
• Providing consultations to education colleagues and support education setting to embed a whole school approach to wellbeing
• Developing and delivering evidence-based time limited interventions to young people within education settings
• Evidencing the outcomes of the MHST service
• Providing clinical supervision to Education Mental Health practitioners.

It is essential for you to be willing to successfully complete a Postgraduate Certificate in Supervision for Children and Young Peoples Mental Health (CYPMH) course at University on a part time basis. Travel may be required throughout training with blended learning being a possibility to minimise travel (Dates to be confirmed as allocated)

HPFT MHST works with Young people with mild to moderate mental health presentations attending school in Hertfordshire

The purpose of the team is to

• Provide evidence-based interventions for mild to moderate mental health issues.
• Support the senior mental health lead in each education setting to introduce or develop their whole school or college approach.
• Give timely advice to school and college staff, and liaising with external specialist services, to help children and young people to get the right support and stay in education.

The post-holder will be a mobile supervisor supporting teams with delivery of supervision, and clinical casework, across the East MHST.

HPFT are committed to progressing and supporting their staff with career development and training alongside ensuring staff health, wellbeing and job satisfaction.

Be the catalyst to inspire future generations and make a difference - join the HPFT MHSTs today!

Person Specification

Training & Qualifications

Essential

• A professional qualification with professional registration in a relevant subject (e.g. CBT, psychology, social work, mental health nursing) at degree level or equivalent. Or core post graduate training in provision of low intensity CBT, e.g. Postgraduate Diploma for Educational Mental Health Practitioner (EMHP programme)
• Appropriate UK professional registration

Desirable

• Accredited CBT qualification
• Documented evidence of continued professional development.
• Post-graduate training in mental health
• Mentor / Practice Educator / Supervision training
• Postgraduate Diploma for Senior Wellbeing Practitioner (SWP programme)

Experience

Essential

• Significant post qualification experience of working in a range of settings relevant to the post.
• Significant experience of assessing people in a variety of settings who have a mental health presentation.
• Experience of working with young people presenting with emotional/psychological difficulties and challenging behaviour.
• Experience and knowledge of implementing safeguarding procedures for children and adults.
• Experience and knowledge of working in a multi-ethnic community.
• Experience of teaching and training in practice
• Experience of peer supervision, supervising colleagues in the multi-disciplinary team and consultation in other agency settings.

Desirable

• Experience of supporting young people in an educational setting

Knowledge

Essential

• Knowledge of legislation related to children and/or adolescent's mental health and social care e.g. Mental Health Act, Mental Capacity Act, Care Act, Child Protection and Safeguarding of Vulnerable Children etc.
• Knowledge of recent developments in mental health/learning disability provision for young people including government initiatives.
• Knowledge of current developments in research and its application with regards to children and young people's mental wellbeing
• Facilitating clinical supervision

Desirable

• Ability to teach and train others using multi-media materials suitable for presentation within public, professional and academic settings.

Skills and Aptitude

Essential

• Deliver care with respect, dignity, compassion and recovery focused.
• Clinical skills to assess young people in a variety of settings who have an acute mental health presentation.
• Comprehensive risk assessment skills.
• Specific clinical skills applicable in a community or educational setting e.g. brief therapy, cognitive therapy, and anxiety management, de-escalation.
• Confidence to work autonomously in the community and use own initiative, and make decisions in complex situations.
• Ability to deal sensitively with stressful situation including; staff and organisational problems; child abuse; family breakdown; mental ill health and risk of self-harm.

Desirable

• Delivering a range of evidence based early intervention techniques for relevant service user group.

Communication Skills

Essential

• Able to communicate effectively, orally and in writing at an age-appropriate level - complex, highly technical, and/or clinically sensitive information to service users, their families, carers and professionals within and outside the NHS.
• Ability to communicate sensitive information to children and/or adolescents, carers and colleagues in a way that addresses psychological resistance.
• Ability to work flexibly across service boundaries.
• Skills in liaising with other agencies and providing consultation to other professional and non-professional groups.
• Ability to contain and work with organisational stress and ability to hold the stress of others.
• Respectful approach to service users, families, carers, colleagues

Analytical Skills

Essential

• Ability to maintain high standards of record keeping, including data entry and recording.
• Ability to assess and manage risks.

Diversity

Essential

• A commitment to work in ways which support equality and diversity and treat everyone with appropriate dignity and respect

Other

Essential

• Car driver (unless you have a disability as defined by the Equality Act 2010 which prevents you from driving)
• Disclosure and Barring approval (formally CRB check).
• Able to travel independently across the Trust.
• Ability and willingness to work outside office hours when required by the role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Rosanne House

Parkway

Welwyn Garden City

AL8 6HG

United Kingdom

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

Job description

Job responsibilities

To ensure safe and effective clinical/educational practice.

To enhance the patients experience

To manage and develop the performance of the team

Learning and development.

To ensure effective contribution to the delivery of the organisations objectives

For full details please see the attached job description and person specification

Person Specification

Qualifications

Essential

• Registered Midwife
• Degree Level qualification
• Current NMC professional registration

Experience

Essential

• Band 6 experience
• Experience supporting education in the clinical setting
• Evidence of further and continuous professional development (CPD)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

New Cross Hospital

Wolverhampton Road

Wolverhampton

WV10 0QP

United Kingdom

Employer's website

https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Essential

• Meets all essential criteria as per attached job description/person specification

Desirable

• Meets all essential criteria as per attached job description/person specification

Skills

Essential

• Meets all essential criteria as per attached job description/person specification

Desirable

• Meets all desirable criteria as per attached job description/person specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Llandudno Hospital

Llandudno

LL30 1LB

United Kingdom

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Job description

Job responsibilities

Meet and greet patients arriving at the dispensary hub collection desk

Handle queries directing those that require dispensing advice to a dispenser.

Provide information regarding the turnaround time for prescription requests.

File prescription medication bags and prescriptions away in the retrieval system ready for collections.

Keep reception area tidy at all times.

Check prescription validation upon handout. eg. Controlled drug prescriptions are within the 28 day expiry date.

Check prescriptions and relay any directions or information to the patient or representative upon collection.

Sign patients up to our dispensing services and assist in management of prescription ordering via online services such as the NHS App

Dismantle and record any uncollected medication on the patients medication record following standard operating procedures.

To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.

Sort and file prescriptions into prescribers names ready for endorsing.

To ensure that all monies received or handled on behalf of the practice are cashed up and appropriately stored.

To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.

To ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary reception.

To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook for twice daily readings.

To communicate factual information to patients about medication.

Undertakes patient surveys / audits as required.

To ensure adherence to dispensary standard operating procedures at all times.

To ensure competency against dispensary services quality scheme checklist.

To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service.

To complete and sign off a daily task checklist

Medication returned from patients or their representative to be dealt with on the day they are received.

Person Specification

Qualifications

Essential

• Good communication / customer service skills.
• Experience of Microsoft Office software.
• Experience of using computer systems.
• Experience in dealing directly with the public/patients.
• Experience of working in a reception or busy customer facing role.
• Ability to work without direct supervision and use own initiative.
• Ability to work well in an integrated and multi-skilled team.
• Ability to work well and remain calm under pressure.
• Ability/willingness to travel to other clinics to work during work hours when necessary.
• Ability to self-motivate, organise and prioritise own workload.
• Flexibility of working hours/ able to work within a rota and provide additional cover in times of need.
• An understanding, acceptance and adherence to the need for strict confidentiality.

Desirable

• Experience in a healthcare setting / Primary care.
• Stock control, usage tracking and re-ordering arrangements.
• Dealing with queries and complaints.
• NVQ Customer Service.
• Experience of using EMIS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Brampton Medical Practice

Address

Brampton Medical Practice

4 Market Place

Brampton

Cumbria

CA8 1NL

United Kingdom

Employer's website

https://bramptonmedicalpractice.com/ (Opens in a new tab)

Job description

Job responsibilities

The ESTHER Coach will work directly and exclusively in the PSEH Division whilst also delivering the role in partnership with the ESTHER Programme Lead.

The ESTHER Coach will support teams to establish, develop and sustain Esther Cafe's, creating safe and inclusive spaces where people using services, carers and staff can learn together from real experiences of care. The postholder will gather and share stories, identify themes and opportunities for improvement, and support services to translate learning into meaningful action.

Working under the leadership of the Chair of the PSEH User Engagement, Lived Experience & Co-production Sub Group and alongside the ESTHER Programme Lead, the postholder will help develop a network of ESTHER Champions across services and support the delivery of the wider ESTHER programme. They will act as a bridge between lived experience and operational teams, ensuring that people's stories, experiences and priorities remain at the heart of service development, delivery and improvement.

The role will promote collaborative working, continuous learning and person-centred improvement across organisational boundaries, ensuring that the voices of people using services influence how care is designed, delivered and evaluated.

A key part of the role will be co-chairing the divisional Service User Engagement and Co-production Subgroup alongside a staff co-chair. The postholder will also undertake visits to services across the division to promote engagement activity, support the development of Esther Cafe's and help teams use learning from people's experiences to inform quality improvement.

The postholder will work independently across a range of services, teams and care settings within the division. They will build constructive working relationships with service users, carers, staff and community partners to support meaningful involvement in service development, delivery and improvement.

The postholder will use judgement, initiative and practical knowledge of engagement and co-production to identify opportunities to strengthen service user involvement, reduce barriers to participation and support services to make better use of lived experience feedback.

The postholder will organise and manage their own workload across multiple services and workstreams, working within agreed objectives and reporting progress to their line manager.

Communication and Engagement -

*Build effective working relationships with staff, service users, carers, community organisations and stakeholders.

*Present stories, themes, feedback and learning to relevant meetings and groups.

*Communicate effectively with people from diverse backgrounds.

*Maintain accurate records of activities, actions and outcomes.

*Use Trust communication systems and digital platforms appropriately.

*Participate in supervision, mentoring and development opportunities.

Professional Responsibilities -

*Work within Trust policies, procedures and professional boundaries.

*Maintain confidentiality and information governance standards.

*Promote equality, diversity, inclusion and accessibility.

*Undertake relevant ESTHER training and development.

*Participate in supervision, appraisal and continuing professional development.

Act as a positive role model for person-centred practice, lived experience involvement and co-production

Working with the ESTHER Programme Lead

*Work closely with the ESTHER Programme Lead to support delivery of the divisional ESTHER programme.

*Support the implementation of ESTHER priorities, objectives and improvement initiatives.

*Meet regularly with the ESTHER Programme Lead to review progress, share learning and identify opportunities for development.

*Assist with the development and growth of Esther Cafe's across services.

*Support the recruitment, development and networking of ESTHER Champions.

*Share stories, themes and learning gathered from people using services, carers and staff to inform programme priorities.

*Work with the ESTHER Programme Lead to ensure learning from Esther Cafe's and lived experience activity is translated into meaningful service improvements.

*Act as an ambassador for the ESTHER programme and its values.

Support the Chair of the PSEH User Engagement, Lived Experience & Co-production Sub Group to build and sustain a network of ESTHER Champions across PSEH.

Influence and support staff across services to adopt ESTHER principles.

Coach and encourage teams to establish and sustain Esther Cafe's

Support staff, volunteers, peer support workers and people with lived experience to participate in ESTHER activities.

Promote the use of stories and feedback as drivers for improvement

Support teams to identify themes and learning from Esther Cafe activity and consider how these may inform local improvement.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

• Level 3 Qualification in Health or Social Care related subject or equivalent experience.
• Relevant qualifications or demonstratable competence in a range of IT systems.

Experience

Essential

• Understanding of service user engagement, participation and co-production.
• Understanding of inclusion, accessibility and reducing barriers to involvement.
• Have awareness of person-centred approaches to service improvement.
• Ability to work independently across a range of services and settings.
• Ability to organise and prioritise workloads effectively.
• Ability to build positive working relationships with people from a range of professional and personal backgrounds.
• Good communication, listening and facilitation skills. Able to deliver multi faced information to a wide spectrum of stakeholders.
• Ability to share feedback with others across a range of mediums.
• Ability to identify themes, record actions and communicate learning clearly.
• Ability to use judgement and initiative within agreed boundaries.
• Understanding of the ESTHER model and philosophy.
• Be willing and able to complete the HIOWH ESTHER coaches training.
• Significant lived experience of health, care or support services, either personally or as a carer.
• In depth experience of using lived experience constructively to support improvement, engagement or participation.

Desirable

• Experience of facilitating groups, workshops or meetings.
• Experience of community engagement, peer support or participation work.
• Experience of health, social care, voluntary sector or community settings.
• Experience of presenting learning and feedback to groups.
• Coaching or mentoring skills.
• Experience of supporting change and improvement activities.
• Knowledge of the Esther approach.
• Awareness of quality improvement methods.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Portsmouth Civic Offices

Guildhall Square

Portsmouth

Hampshire

PO1 2GJ

United Kingdom

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Helping others improve and turn their lives around theres no better feeling. Its what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

Cygnet Healthcare is looking for an experiencedSupport Workerto join our team working at Cygnet Lodge Salford.

Youll be workingfull time, 42 hours a week (12 hour day and night shifts),making a positive difference to the lives of the people in our care at Cygnet Lodge Salford.

Cygnet Lodge Salford is a high support inpatient rehabilitation (level 2) service for women. The service supports 24 individuals with a primary diagnosis of mental illness, but they may also have a complex secondary diagnosis, including a personality disorder.

Your Day-to-Day Offer enhanced care with a flexible learning approach for all our service users, patients & residents Provide guidance and encouragement through physical & emotional support Learn about individuals specific needs & provide help in the most appropriate way Assist with medical & welfare needs and report as required Safeguard Maintain a safe and clean environment for allYou are Genuinely driven with a desire to make a real difference in peoples lives An excellent communicator and a good team player Sensitive and intuitive with the energy required to provide a trusting, stimulating & varied environment Helping to empower & support service user independence.

An unpaid carer? We recognise t hat many of our colleagues have unpaid caring responsibilities and we welcome applications from unpaid carers. We value the skills and experience that caring can bring to the workplace.Why Cygnet? Well offer youSalary £13.15 per hour An opening to undertake further learning with our excellent apprenticeship scheme Flexible working with opportunity for overtime Regular coaching & appraisal Expert supervision & peer support Employee discount savings & Cycle to Work scheme Recruitment referrals Wellbeing centre with exercises, recipes, financial and mental health advicePlease note: successful candidates will be required to undergo an enhanced DBS check.

What next?

If you care about making a difference we want to talk to you.

Click the button to apply

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cygnet Health Care

Address

Salford

M6 7WQ

United Kingdom

Employer's website

https://www.cygnethealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary:Senior Social Workers are a key part of the senior management team and the focus of the role is to promote, lead and act in accordance with the principles of personalisation, ensuring the team are working to promote wellbeing, and enabling individuals rights to choice and control. In doing so they will carry out complex assessments of need, plan and deliver services and review outcomes with the individual, their personal support networks and support providers.

Senior Social Workers will lead the Team's social care agenda and will supervise the social care staff within the Team. As a Senior Social Worker you will act as a champion and leader of social care within a locality/quadrant to ensure a focus on outcome based interventions. You will be expected to give robust, consistent expert social care practice advice in partnership with other specialist senior social care colleagues. You will reinforce the need to deliver high quality, cost effective social care services to service users and their carers focused on the principles of choice, control and independence, as well as ensuring their safety. You will have a small caseload of the most complex cases and you will manage the provision of assessments and reviews of social care intervention.

Partnership working is a key component of this post both within and outside the Trust and you will need to be innovative in ensuring that there is a range of appropriate services locally to support individual recovery journeys. You will work with community partners to address complex social issues and will be encouraged to think innovatively about how to address local concerns with our community partners.

You will be expected to work in partnership with service users and carers so that they can be empowered, and services can be improved as a result of feedback of their experiences.

All Senior Social Workers must be registered with Social Work England.

For a more detailed description, please see attached Job Description and Personal Specification.

Person Specification

KNOWLEDGE & EXPERIENCE

Essential

• An appropriate professional social work qualification
• Registration with General Social Care Council
• Education to degree level
• Masters Degree or equivalent training
• Approved Mental Health Professional training and qualification (or prepared to undertake training within a year of appointment)
• Relevant post-qualifying training for social workers

Desirable

• Other post-qualifying training e.g. CBT, family therapy
• Best Interests Assessment training

AREAS OF EXPERIENCE

Essential

• Stong post qualification experience with demonstrable evidence of excellent practice at a high level
• Extensive knowledge of legislation, statutory guidance, theory and policy in relation to relevant adult and children's social care.
• Experience of undertaking assessments,focused as personalisation, choice and control, and care planning Understanding and experience of personal budgets and direct payments
• Experience of supervising and mentoring staff
• Experience of multidisciplinary working and evidence of collaborative work
• Experience of partnership working with service users and carers, demonstrating dignity and respect particularly in very challenging situations
• Experience of work as Approved Mental Health Professional.

Desirable

• Experience of work as a Best Interests assessor

COMMUNICATION SKILLS

Essential

• Excellent ability to communicate with a wide range of stakeholders including service users and carers, other professional colleagues, members of other organisations and local communities, verbally and in writing.
• Evidence of successful management of difficult meetings.
• Ability to manage highly sensitive information
• Experience of using electronic recording systems and ability to produce accurate, appropriate and timely reports

ANALYTICAL SKILLS

Essential

• Ability to analyse service user and carer information.
• Experience of undertaking small scale audits and surveys.

Desirable

• Understanding of basic research methods

DIVERSITY

Essential

• Demonstrable ability to working sensitively with diverse needs and environments
• Commitment to anti-discriminatory practice

PHYSICAL SKILLS

Essential

• Ability to visit and attend meetings at a variety of locations and environments Experience of using computer - PC
• literate to ECDL standard
• Able to travel between bases and offices, as required, using suitable mode of transport.

PHYSICAL EFFORT

Essential

• Ability to meet timescales and respond to crises and appropriate

MENTAL EFFORT

Essential

• Flexibility and ability to respond to a variety of tasks, and to prioritise own workload
• Ability to manage others and convey information which may be contentious sensitively so that it achieves required improvements and outcomes

EMOTIONAL EFFORT

Essential

• Ability to deal with distressing and sometimes aggressive behaviour of service users, carers and colleagues

GENERAL

Essential

• Experience of working in an integrated health and social care environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Oxford House

London Road

Bishop's Stortford

CM23 3LA

United Kingdom

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

Job description

Job responsibilities

Helping others improve and turn their lives around theres no better feeling. Its what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

We are looking for a confident Bank Support Worker with a passion for delivering outstanding care.

Youll be working flexible bank hours a week, making a positive difference to the lives of the people in our care atCygnet Victoria House.You will be required to complete all face to face training within the first 2 months and also complete online training in the first month. Be flexible and able to complete 2-3 shifts per month.

The ethos of our service is about assessing and treating service users in the least restrictive environment and planning for discharge in a robust and timely fashion. With a focus on stabilisation, we will support service users to manage their mental health, reinforce daily living skills and prepare for independent life back in the community.

At Cygnet, our perks go way beyond pension schemes and excellent professional development.

Youll also enjoy shopping, travel and leisure discounts as well as a range of healthcare and financial benefits to support you to be happy both in and out of work.

Apply now to enjoy excellent career prospects whilereaping the rewards of making a difference to others every day.

Your day-to-day

• Offer enhanced care with a flexible learning approach for all the people in our care
• Provide guidance & encouragement through physical & emotional support
• Learn about individuals specific needs & provide help in the most appropriate way
• Assist with medical & welfare needs
• Report on medical & welfare needs as required
• Safeguard
• Maintain a safe, clean environment for all

Why Cygnet? Well offer you

• Flexible working with the opportunity for overtime
• Regular coaching & appraisal
• Expert supervision & peer support
• Employee discount savings & Cycle to Work scheme
• Pay rate £13.00 per/hour plus 12.1% holiday allowance

You are

• Genuinely driven with a desire to make a real difference in peoples lives
• An excellent communicator & a good team player
• Sensitive & intuitive with the energy required to provide a trusting, stimulating & varied environment
• Passionate about empowering & supporting service user independence

Successful candidates will be required to undergo an enhanced DBS check.

Cygnethas been providing a national network of high-quality specialist mental health services for more than 30 years. In this role youll have the chance to make a real impact on patients, service users & their families.

What next?

If you care about making a difference we want to talk to you.

Click the button to apply

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cygnet Health Care

Address

Darlington

DL1 2LN

United Kingdom

Employer's website

https://www.cygnethealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

For a full breakdown of the role with a detailed person specification please see the full attached job description.

Person Specification

Qualifications

Essential

• Range of work procedures and practices, base level of theoretical knowledge plus experience relevant to the post
• Able to demonstrate a good standard of English language

Experience

Essential

• Experience working with a commercial cleaning and catering environment

Desirable

• Knowledge of allergies
• Understanding Health & Safety in the workplace including infection control and moving and handling procedures

Additional Criteria

Essential

• Good communication skills
• Ability to use IT Skills.
• Ability to undertake physical tasks
• Ability to undertake Manual handing procedures
• Ability to work flexibly to meet the needs of the service
• Prepared to change shift when required could include weekends
• Car driver or otherwise mobile with appropriate business insurance and ability to travel to other Trust sites

Desirable

• Knowledge of COSHH
• Knowledge of HACCP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Somerset NHS Foundation Trust

Address

South Petherton Hospital

Bernard Way

South Petherton

Somerset

TA13 5EF

United Kingdom

Employer's website

https://www.somersetft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

for a detailed job description please refer to the attached person specification and job description

Person Specification

Qualifications

Essential

• Doctorate in Clinical/Counselling/Health Psychology and registration with HCPC as Practitioner Psychologist OR Post-graduate training in Cognitive Behavioural/Psychodynamic Therapy and current BACP/UKCP/BAPCP registration.
• Experience of supervising qualified and non-qualified clinical staff
• Evidence of further training in Eating Disorder Treatment, e.g post-qualification training in assessment and intervention models in one or more of the following: CBT-E, MANTRA, SSCM, FPT

Experience & Knowledge

Essential

• Ability and experience of representing psychological therapies within the context of multi-disciplinary team working and inter-agency collaboration
• Ability and skills to provide consultation to other professional and non-professional groups
• Experience of service quality monitoring and service development e.g. clinical audit, evaluative research, service development projects, etc.
• Ability to apply clinical psychology/psychotherapy in different cultural contexts sensitively and to take action when own or others' behaviour undermine equality and diversity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Rosanne House

Parkway

Welwyn garden city

AL8 6UB

United Kingdom

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

Job description

Job responsibilities

You will be based and predominantly work in schools in and around the Watford area, meaning a commitment to travel is required. You will be expected to work closely with school staff to support CYP, their families and staff to foster a whole school approach to mental wellbeing. You will also support in the supervision of MHST staff.

The Senior Practitioner will play a key role in:

• Forming strong working relations with a variety of stakeholders
• Providing consultations to education colleagues and support education settings to embed a whole school approach to wellbeing
• Developing and delivering evidence-based, time limited interventions (group and 1:1) to children and young people within education settings
• Evidencing the outcomes of the MHST service
• Providing clinical and line management supervision to EMHPs, CWPs and other mental health practitioners
• Overseeing and supporting with case allocations and telephone triages
• Supporting staff with risk assessments, the management of risk and safeguarding concerns.
• Supporting with service improvement tasks

Person Specification

Other

Essential

• Car driver who is able to travel independently (unless you have a disability as defined by the Equality Act 2010 which prevents you from driving)
• Full, enhanced and current satisfactory DBS disclosure for the role
• Ability and willingness to work outside office hours when required by the role.
• Good time management and prioritisation skills including the ability to manage and plan own diary to accommodate assigned tasks.
• Ability to personally manage a sensitive, traumatic and potentially emotionally distressing caseload including disclosures of risk to self, abuse and safeguarding disclosures.

Communication Skills

Essential

• Ability to communicate complex and sensitive information clearly, both verbally and in writing, to service users, families, carers, and professionals.
• Ability to communicate sensitive information to children and young people, carers and colleagues in a way that addresses psychological resistance.
• Skills in providing consultation to other professional and non- professional groups.
• Ability to communicate in a respectful, culturally sensitive manner to service users, families, carers and colleagues
• Ability to contain and have difficult conversations with service users, colleagues, supervisees and other staff.

Desirable

• Ability to fluently speak another language

Skills and Ability

Essential

• Ability to deliver care with respect, dignity and compassion which is recovery focused.
• Ability and confidence to manage own caseload, work autonomously in the community and use own initiative.
• Ability to deal sensitively with stressful situations including; staff and organisational problems; child abuse; family breakdown; mental ill health and risk of self-harm.

Desirable

• Ability and skills to teach and train others using multi-media materials suitable for presentation within public, professional and academic settings.

Knowledge

Essential

• Knowledge of legislation related to children and young peoples mental health and social care e.g. Mental Health Act, Mental Capacity Act, Care Act, Child Protection and Safeguarding of Vulnerable Children etc.
• Knowledge of the core EMHP functions

Desirable

• Knowledge of recent developments and research in mental health/learning disability provision for young people including government initiatives.

Experience

Essential

• Significant post qualification experience delivering EMHP, or CWP guided self-help interventions; Senior Wellbeing Practitioner or CBT interventions
• Experience and knowledge of implementing safeguarding procedures for children and adults.
• Experience and knowledge of working in a multi-ethnic community in a culturally sensitive manner
• Experience of providing case management and clinical skills supervision to trainee and/or qualified practitioners. If not, a willingness to complete a post graduate certificate in supervision
• Experience of completing comprehensive risk assessments and managing risks, including implementing safety plans with children and young people.
• Experience of working with and making adjustments for SEND and neurodivergent children and young people
• Experience of completing triage calls and initial assessments with children and young people presenting with mild to moderate mental health difficulties
• Experience working with parents (parent led interventions) and involving parents in assessments and where appropriate interventions with young people

Desirable

• Experience of supporting young people in an educational setting

Training & Qualifications

Essential

• Core postgraduate qualification in the provision of low intensity CBT, e.g., Postgraduate Diploma Educational Mental Health Practitioner (EMHP programme) Or Postgraduate Certificate/Diploma in Child and Young Persons Psychological Wellbeing Practice (CWP) Or an accredited CBT qualification
• Appropriate UK professional registration
• Psychological Therapies or CYP IAPT Supervision qualification (Please note if you have not completed this training, you will be expected to undertake a 1-year postgraduate certificate training)
• Documented evidence of continued professional development.

Desirable

• Postgraduate Diploma Senior Wellbeing Practitioner (SWP programme)

Analytical skills

Essential

• Ability to integrate and analyse information gathered from triage calls and assessments, to create comprehensive psychological formulations and care plans to meet the needs of children and young people.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Willow Tree Primary School

Tolpits Lane

Watford

WD18 6LL

United Kingdom

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

Job description

Job responsibilities

You will be proficient in the use of a wide range of IT packages, have experience of organising and prioritising diaries and schedules, and experience of organising and taking minutes in meetings. You will have good communication and organisational skills and the ability to work with minimal supervision and on your own initiative to achieve deadlines.

Person Specification

Qualifcations Education & Training

Essential

• Educated to Secondary Level with GCSE maths and English level 2 or above
• Extensive experience of working in an office environment
• NVQ3/RSA3 or equivalent experience

Desirable

• Experience in healthcare/education setting
• Knowledge of healthcare terms used in their day to day working
• ECDL qualification

COMMUNICATION SKILLS

Essential

• Excellent verbal and written communication and presentation skills in person, on telephone, and electronically.
• To be experienced in dealing with people in distress in a calm and confident manner, using deescalation skills where appropriate
• To have proven skills and experience establishing effective working relationships with internal and external stakeholders

ANALYTICAL SKILLS

Essential

• Problem solving, decision making and analytical skills.
• Ability to analyse data and compile information for reports

Previous Experience, Skills & Knowledge

Essential

• Ability to organise and prioritise workload
• Proficiency in diary management and coordinating appointments
• Experience of writing formal minutes
• Independent, lone and team working skills
• Evidence of ability to be flexible and show initiative, sensitivity and enthusiasm to work
• Evidence of the ability to organise and plan complex events
• Evidence of supervising/training others

Desirable

• Experience of adapting to, and managing, change
• Evidence of creating new processes or documents to assist team set up or functionality

Diversity

Essential

• Show respect and treat people with dignity

Physical/Mental/Emotional Effort

Essential

• Ability to cope with multiple tasks, tight deadlines and competing demands
• Emotional Maturity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Astley Cooper School

St Agnells Lane

Hemel Hempstead

HP2 7HL

United Kingdom

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)