Job description

Job responsibilities

To provide focused, person-centred assessment and support to people experiencing an acute mental health crisis. You will identify and assess a persons needs, enabling appropriate support, signposting and onward referral to services where required, under indirect supervision of a registered colleague. This will be remote assessments across the model. You will work alongside registered healthcare professionals to provide recovery and solution-focused care which:

Prioritises service-users and carers needs and preferences, and their respect, privacy and dignity.

Prioritises patient safety, and functions in accordance with local and national safeguarding, risk management and suicide prevention processes.

Promotes and develops personal strengths, enabling and empowering people and their families to manage their mental health issues in as non-restrictive a way as possible.

Recognises mental health recovery as a holistic process, encompassing individuals physical, psychological, emotional, financial and social wellbeing.

You will:

Promote and champion the rights, values, responsibilities and diversity of people.

Promote and maintain effective communication with people in order to build and sustain positive working relationships with individuals, families and carers, team members and other agencies. This may include accessing translation and interpreting services.

Contribute to the planning, implementation and review of care packages, where applicable, including implementing specific parts of an individual care plan.

Working autonomously within relevant practice boundaries, under indirect supervision of registered clinicians.

Conduct comprehensive assessments of mental health needs and clinical risks.

Maintain accurate, confidential records of patient activity, contributing to a range of written documents as appropriate, including reports, referrals and letters.

Enable people to understand and manage their mental health needs in line with their care plan and relapse prevention strategies. This may include enabling people to manage their own domestic and personal resources, housing needs, and enabling people to access learning / training, or work opportunities.

Support individuals in developing and maintaining their identity and personal relationships, including potentially difficult relationships.

Support people with mental health needs to engage with their own health care, in accordance with their care plan.

Act to protect individuals from abuse and harm in line with local and National policies and procedures (e.g. Safeguarding, Risk Management, Suicide Prevention).

Work proactively with carers and families, identifying carers needs and signposting to appropriate services or agencies.

Proactively develop your knowledge and practice, making use of both clinical and management supervision and available learning opportunities.

Promote, monitor and maintain health, safety and security in the workplace.

Our comprehensive onboarding package, ongoing training and supervision supports your development in this highly rewarding frontline role.

Person Specification

Skills and Abilities

Essential

• Ability to use initiative appropriately, making decisions within the context of the role and service.
• Well-developed listening skills and effective verbal communication skills, and ability to communicate both face to face, via email and by telephone.
• Ability to form and sustain a trusting relationship with service users/carers.
• Written communication skills, with the ability to contribute to written reports, maintain accurate records and interpret relevant clinical information effectively.
• IT skills: ability to use email, Microsoft word and basic clinical records databases.
• Ability to manage own workload in an effective and timely manner
• Team-working skills, and ability to function effectively and collaboratively within a multidisciplinary setting.
• Ability to articulate and demonstrate compassionate, recovery-focused care that values diversity and equality.
• Enthusiasm for continual professional development and service improvement.
• Flexible and adaptable to change.

Experience and Knowledge

Essential

• Significant experience (2 years +) of working in a mental health setting in the UK
• Sound knowledge and understanding of mental health issues, including UK mental health frameworks e.g MHA/MCA

Desirable

• Previous community experience working within a mental health setting
• Experience of working in a health customer care environment, eg an Advice Centre, Telephone Helpline or Advocacy Service.
• Experience of conducting or assisting with front-line mental health assessments
• Experience of teaching / training individuals or groups

Education and Qualification

Essential

• Possession of, or the ability and willingness to work towards, an appropriate Level 5 vocational qualification (Foundation Degree in Mental Health or Health and Social Care)
• Level 2 Functional Skills (e.g. GCSE Mathematics and English Language Grade C/4 or above or equivalent).

Desirable

• Training in psychosocial interventions (e.g. CBT, DBT, Motivational Interviewing).
• Training in an allied field such as counselling, mediation or advocacy.

Other Requirements

Essential

• Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Bradley Stoke (Bristol) or Whitchurch (Bristol)

Bristol

BS32 4QJ

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

Utilise written and verbal communication skills to connect with a wide range of people

Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etc

To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items

To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner

Arrange meetings and appointments for members of the team

Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the Rio system

For a comprehensive list of duties please see the attached Job Description.

Person Specification

Qualifications

Essential

• NVQ 3 in Business Administration or similar relevant qualification or Equivalent competence acquired by experience and willingness to undertake NVQ 3 Business Administration qualification under the Trust Apprenticeship Scheme

Skills

Essential

• Good IT Skills - competent in Word, Excel, Powerpoint. Dexterity co-ordination for keyboard skills or equivalent
• Experience of administrative systems and office procedures.

Experience

Essential

• Experience of working within a team.

Desirable

• Experience of coping with behaviour which may be challenging at times
• Experience of administration in a clinical setting.
• Experience in activities such as answering queries, progress chasing, task-related problem solving, acquired through experience and training to Vocational Level 3 or equivalent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Blackberry Hill Hospital

Bristol

BS16 1EG

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

1. Clinical Nursing Practice To carry out clinical nursing practice within designated areas, working to provide high quality, evidence-based nursing assessment, care planning, intervention and evaluation. This will include: Utilising excellent communication skills to develop a rapport to be able to provide and receive complex sensitive confidential information including distressing or emotional circumstances. Recognising the potential barriers to communication and practicing with empathy, reassurance and understanding. Undertaking complex comprehensive nursing assessments using analytical and judgement skills on a range of problems requiring investigation. Collaboratively undertaking clinical risk assessments and developing and supporting personal safety plans and crisis and contingency planning with the service user, and where appropriate carers and families. Using professional, clinical knowledge acquired through training to degree/diploma level, supplemented by specialist clinical training and current practice-based evidence to plan and organise provision of care. Planning appropriate care and treatment interventions alongside colleagues, service users and where appropriate carers and families. Providing specialist advice in relation to care to service users and where appropriate carers and families. Delivering a range of psychosocially informed nursing therapies in accordance with service users care plans, needs and preferences. Organising complex interventions requiring formulation of need and risk. Demonstrating highly developed nursing skills obtained through practice, understanding the importance of accuracy and a narrow margin for error. Demonstrating a commitment to reducing restrictive practice whilst supporting challenging behaviour and verbal aggression. Delivery of restrictive interventions within Trust and legislative guidance, requiring a varying level of physical effort. Administering appropriate medication within relevant Trust and legislative guidance, by different routes including injectable medicines. Ensuring the ordering, storing and disposal of medication complies with relevant Trust and legislative guidance. Demonstrate a working knowledge of the key elements of the relevant Mental Health Legislation. Collaboratively evaluating the impact and effectiveness of care and working to improve these outcomes. Supervising the practice of less experienced and newly qualified practitioners, student nurses or support worker colleagues. Leading clinical meetings to support the service users journey through the care pathway, proactively identifying and overcoming barriers to discharge. 2. Continuing Professional Development To maintain and develop professional knowledge, skills and expertise to ensure that practice reflects best practice, remains evidence based, is current and responsive to the changing service user and NHS serviceneeds. This will include: Taking responsibility for post-registration education and for continuing professional development as outlined in NMC standards. Participating in education and training opportunities. Undertaking a thorough revalidation process in line with NMC and AWP policy. Maintaining up to date knowledge of the relevant medicines, related medication management issues and act in accordance with the appropriate NMC standards and Trust guidance. Abiding by the legal rules, statutory regulations and professional responsibilities relation to practice as outlined in the NMC code of conduct. Receiving restorative clinical supervision on a regular basis in line with the Trust clinical supervision policy. Engaging in management supervision from an identified line manager, or appropriate delegate in line with the Trust management supervision policy. Engaging with Trust appraisal process in line with policy. Maintaining Health and Safety in accordance with the Health and Safety at Work Act (1974). Working within the Trust Policies and Procedures . 3. Education, Development and Collaborative LearningTo work towards a sustainable culture of continuous collaborative learning to keep own practice clinically current, and to foster a team learning ethos. This will include: Support effective learning environments by upholding the NHSE Safe Learning Environment Charter principals Modelling nursing skills and promoting the value of clinical nursing to modern mental healthcare at any opportunity including demonstrating own activities to new starters, less experienced practitioners and students. Providing advice, mentoring and supervision (both management and clinical) for colleagues Acting as a Practice Supervisor / Practice Assessor for a range of learners and provide robust practice development and assessment experiences. Support other registrants to undertake a thorough revalidation process in line with NMC and AWP policy. 4. Recording, Reporting and Communication To maintain standards of record keeping and associated administration in accordance with AWP Trust Policy and professional guidelines. This will include: Keeping contemporaneous, chronological and accurate mental health records in accordance with NMC guidelines and Trust policy. Adhere to and role model effective records management in line with Trust policies and procedures. Practice within the legal requirements relevant to the Mental Health Act and Mental Capacity Act Legislation. Taking part in a rolling programme of audit. Participate in relevant practice development, Quality Improvement and/or research activity relevant to practice area 5. Compassionate Leadership and Management To provide clinical leadership for colleagues and external professionals at all levels. Making the best use of resources to ensure the delivery of high-quality care. Follow Trust policies in relation to the security of the building and service users to ensure safe practice and protection of service users, staff, visitors and members of the public. This will include:Fulfilling Nurse in Charge role as per AWP guidance. Demonstrating effective and appropriate delegation of duties. Using own skills, knowledge and resources to provide clinical leadership for all members of the MDT.Effectively managing both own time and that of junior staff and students. Deputising for the ward manager in their absence which will include short term roster management. Undertaking discharge planning involving the coordination of external organisations. Providing supervision for unregistered practitioners and junior registered nurses in accordance withTrust management and clinical supervision policies. Contribute to the management and development of junior staff through the delivery of clinical teaching.Providing appraisals for junior staff in line with Trust appraisal policy. Maintaining the safety of service users and staff within the inpatient setting and ensure legalobligations are fulfilled. Having an understanding of any identified environmental risks and their mitigation plans. Taking part in environmental risk assessments as requested.Demonstrating safe staffing through the effective use of the electronic rostering system.Managing temporary staffing resources in line with AWP guidance.Being familiar with and complying with all Policies and Procedures operational within the Trust.Contributing to policy and practice changes arising from learning from experience opportunities i.e audit, complaints, SUI.Maintaining stock control and a personal duty of care in relation to equipment and resources.

Person Specification

Registration, Knowledge and Skills

Essential

• RNLD or RMN with valid NMC registration
• Substantial experience at band 5
• Significant experience of working with people who experience mental health difficulties
• Demonstrate leadership skills - motivating others, using own initiative, change management
• In depth knowledge of the Mental Health Act 1983
• Significant experience of effectively coordinating and leading shifts as Nurse in Charge
• Understanding the importance of Health and Safety
• Collaboratively manager and support behaviour which may be challenging at times.
• Maintain patient confidentiality.

Desirable

• Relevant specialist CPD qualification.
• Evidence of basic counseling and group work
• Experience of managing other staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Blackberry Hill Hospital

Bristol

BS16 1EG

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

To deliver high quality care and recovery interventions for service users within designated clinical areas, in collaboration with, and under the indirect supervision of, registered care staff.

These may include:Supporting individuals with fluids and nutrition, physicalwellbeing, and personal care.Assisting service users with financial or accommodation issues.Escorting or accompanying service users for planned periods of leave on hospital grounds and in the community facilitating social inclusion.Encouraging service users to talk about their experiences in one-to-one or group discussions.

To help maintain a clean, well-organised, safe and therapeutic environment that meets the needs of service users, carers andcolleagues, and to support registered care staff to perform standardised environmental assessments to monitor and improve the care setting.

To deliver psychosocially-informed one to one and group interventions aiming to positively impact service users cognitive and emotional wellbeing.

To work as part of a multi-disciplinary team. To assume lead or link roles on core practice initiatives and priorities (e.g. Essence of Care, Safewards and carer engagement) under the supervision of registered staff. To integrate areas of personal interest with clinical practice to enhance the diversity of the teams provision of care.

To practise planned care, and to directly participate in the development of recovery-focused interventions that address service users and carers needs and preferences. To proactively review, record and assess the on-going impacts of such interventions.

To participate in the on-going care planning, CPA and risk assessment processes in collaboration with service users, their carers, and other members of the care team and to contribute to all aspects of clinical record keeping.

To maintain a basic working understanding of both the Mental Health Act (1983) and Mental Capacity Act (2005), and any other relevant legislation, as required by mandatory and statutory training (MaST).

To adhere to AWPs Code of Conduct for unregistered practitioners; promoting and embedding it through the delivery of peer support and supervision to junior, temporary and newly appointed Health Care Support Workers.

To observe and record interactions with service users and carers both verbally and in writing via clinical records and staff handovers.

To deliver a wide range of fundamental care interventions using evidence based clinical tools, to monitor and improve physical health and personal wellbeing and to model a high standard of dignity, respect and candour.

To engage in reflective practice to maintain and promote ongoing clinical practice.

To promote and enhance a positive learning culture, being proactive in the induction, orientation and support of juniors, temporary and newly appointed Health Care Support Workers, seeking to embed core care values into practice.

We recognise that happy and fulfilled employees give better care. We are committed to supporting employees and staff wellbeing and development is important to the team at Poppy.

You will be learning on the job continually building new skills. There will also be developmental and learning opportunity that are accessible, which includes a comprehensive statutory and mandatory training programme. You will also receive training to complete the NHS Care Certificate and a Level 3 Healthcare apprenticeship.

Please see Job Description for full details

Person Specification

Experience and skills

Essential

• An understanding of how mental health issues can affect the lives of individuals, their families and their community, and experience of using a range of evidence-based approaches to reduce the impact of such issues.
• Experience of working in a busy team, and an ability to use initiative at times of pressure.

Qualifications

Essential

• Possession of, or the ability and willingness to work towards, an appropriate Level 3 vocational qualification (e.g. Level 3 Diploma in Mental Health or Health and Social Care)

Skills

Essential

• Ability to work with a degree of autonomy, whilst also taking direction from senior colleagues.
• Ability to communicate in written and verbal English to a high standard, and basic numeracy skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Fromeside

Blackberry Hill Hospital

Bristol

BS16 1ED

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

Registered nurse with current NMC licence to practice and experience within an acute hospital setting.

Evidence of continued professional development i.e. a professional portfolio and participation in appraisal and development review.

To have achieved a recognised teaching & assessing qualification.

Completion of training for additional clinical skills required in the ward/department

Green card training for the use of pumps or machinery relevant to the ward or department.

Evidence of attendance at mandatory training appropriate to the role.

Competence in the use of computers and electronic communication systems or expectation to develop existing skills further as the needs of the service dictate.

Evidence of an ability to critically appraise and utilise research to maintain and improve patient care.

Sound knowledge of health promotion issues to ensure junior staff, patients and carers are provided with education, support and advice as required.

Evidence of experience and knowledge of the importance of resource management including protocols for staff utilisation, equipment, and products for clinical care.

Organise and participate in the delivery of high standard, evidence-based nursing care.

Person Specification

Education/Training/Qualifications

Essential

• Registered Nurse, with current live NMC registration / Student awaiting pin
• Evidence of continuing professional development

Desirable

• Teaching and assessing qualification or willing to undertake after 2 years post registration (secured a position on this type of course)

Work Experience

Essential

• Completion of training for extended roles required by the ward / department. i.e. IV drug administration, Cannulation, venepuncture, ECGs, male catheterisation, PCA and Epidural training
• At least 12 months recent experience as a Registered Nurse in either an acute hospital setting, surgical setting, admission/ emergency setting OR a qualifying student who has completed a placement within surgery or an admissions unit

Knowledge/Skills/Abilities

Essential

• Advanced communication skills, verbal & written, to include report writing and record keeping
• Excellent interpersonal skills with patients and multidisciplinary team
• Ability to work as part of a team
• Basic computer / IT skills and expectation to develop these in line with the needs of the service i.e. IHS, Acis, Email use.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Southmead Hospital

Bristol

BS10 5NB

United Kingdom

Employer's website

https://www.nbt.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To ensure the health and safety of the children in your care To provide a safe, stimulating environment to encourage children to reach their full potential To plan and evaluate day-to-day activities to ensure that children experience a wide range of appropriate activities that meet their interests and learning needs To organise both individual and group activities for the children and ensure they are adequately supervised on and off the site To take responsibility and care for a group of children, taking the lead for their learning diaries and completing all observations, reports and other paperwork as necessary To work closely and build a good relationship with parents and ensure all relevant information is available to parents and communicate with them daily as regards their childs welfare To provide a transition plan for new children to the nursery or for those children who are moving on to another setting or school To work alongside other agencies to support special educational needs

To occasionally take part in home/school visits for any children needing extra support To work as part of the early years team, usually in one room but being flexible about working in other rooms with different age groups and occasionally, working at other locations within North Bristol Trust To be responsible for the maintenance of positive behaviour in accordance with the Behaviour Policy To attend staff training, feeding back information to colleagues and to keep up to date with childcare information To have a sound knowledge and understanding of the Statutory Framework for the Early Years Foundation Stage and Welfare Requirements which is implemented and lead by the manager To follow North Bristol Trusts and the Childcare Services Dept. policies and procedures To work towards and contribute to a quality assurance scheme To attend parents evenings to provide parents with their childs progress and developmental files and discuss any issues they feel relevant To attend and contribute to staff meetings on a regular basis To maintain professional relationships, build on team work and share ideas To promote equal opportunities and follow the Valuing Diversity and Promoting Equality policy within the setting and ensure that a culturally sensitive environment is maintained To adhere to the settings dress code at all times To attend staff appraisals where performing and training needs are monitored To be aware of data protection and the importance of confidentiality

Person Specification

Shortlisting criteria

Essential

• NNEB/DCE/NVQ level3/BTEC in Childcare
• Experience with children between the ages of 0-5 years
• NHS experience
• Experience in a childcare setting
• Able to work under pressure
• Able to plan for a wide range of activities
• Excellent interpersonal and communication skills
• Knowledge of current legislation
• Team player
• Enthusiasm for the role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Southmead Hospital

Southmead Road

Bristol

BS10 5NB

United Kingdom

Employer's website

https://www.nbt.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To carry out assessments of a child or young persons mental health needs and associated risk when required including deliberate self-harm assessments.

To assess, develop, implement and evaluate therapeutic interventions and to be responsible of the management of own caseload from referral to discharge.

To work jointly with staff from other agencies in direct work with children and young people and their families.

To assess child safeguarding issues for each case. To practice within local safeguarding guidelines, sharing and directly referring on concerns when appropriate and participating in multi-agency safeguarding conferences.

Please see attached job description for further details.

Person Specification

Qualifications/ registration

Essential

• Relevant professional qualification (eg clinical psychology, mental health nursing, social work, family therapy)
• Maintenance of appropriate professional registration (ie HCPC, UKCP, NMC)

Desirable

• Additional post qualification training in assessment and therapeutic approaches in a specialist area relevant to CAMHS.

Knowledge

Essential

• Experience of delivering evidence based therapeutic interventions preferably with children and adolescents
• Experience of risk assessment and management preferably with children and young people. Including those who are suicidal and present a risk to self and/or others.
• Knowledge of working together arrangements in particular, Children in Need assessments Clinical Risk assessment and Child Protection guidelines
• Theoretical and practical knowledge in the specialism including knowledge of child and adolescent development and mental health. Ability to use this.

Skills

Essential

• Able to work collaboratively with partner agencies and maintain good working relationships.
• Ability to work with children, young people and families from a wide range of social, cultural and minority ethnic backgrounds

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Kingswood Hub

Alma Road, Kingswood

Bristol

BS15 4DA

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

Manage a team of Recovery Navigators, providing 1:1s, supervisions, and developing Personal Development Plans in line with Second Steps policies and procedures. Screen referrals and carry out support conversations (if appropriate) to ascertain the best support route/service for the client; completing relevant paperwork on electronic systems and carrying out follow up calls. Attend and contribute in a positive and proactive way to daily handovers and Multi-Disciplinary Discussions, as well as building collaborative relationships with external stakeholders. Case manage and co-ordinate support, referring and liaising effectively with all professionals, agencies and other parties involved in a clients support. Supporting Recovery Navigators in the effective management of risk by providing guidance and oversight on escalated concerns, including safeguarding matters and incident management. Promote recovery, inclusion, and equity in everything you do.

Person Specification

Experience

Essential

• A minimum of two years recent experience of working with people
• with moderate to severe mental health needs including needs
• assessments and the support planning process.
• Experience of working with people with multiple needs e.g.mental health, learning difficulty, personality disorder.
• Experience of providing practical and emotional support to enable
• the client to take up the responsibilities of their own recovery.
• Experience of working within a multi-disciplinary environment

Desirable

• Proven experience of mental health issues and/or services, either as a user, carer, supporter, volunteer or worker.
• Experience of leading a team including providing regular supervisions, completing annual appraisals and creating performance development plans.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Second Step

Address

Southgate Street

Bath

BA1 1TP

United Kingdom

Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

CLINICALTo support the Clinical/Counselling psychologists within the base service.Where required, to prepare and deliver high quality psychological interventions under supervision, either individually or in groups. Where required, to offer high quality psychological assessments following instructions appropriate to the assessment tools/processes.To gather and organise information about clinical notes, relevant psychological interventions and clinical tools for use by other staff.To work alongside other team members and ensure close liaison and communication within teams.To work at level of autonomy appropriate to a Band 4 Assistant Psychologist. Goals to be agreed and reviewed in clinical/management supervision.To maintain a high degree of professionalism at all times when working with distressed people.To maintain clinical records, databases and other professional records as appropriate.

TEACHING AND TRAININGTo undertake such training as might be required to maintain an appropriate level of expertise.To assist with the delivery of teaching and training for other members of the multidisciplinary team and staff in other agencies, in collaboration with qualified staff.RESEARCH AND AUDITWhere required, to assist with the audit and evaluation of the service in collaboration with qualified clinical and counselling psychologists and other members of the multidisciplinary team.To compile and return statistics and activity levels as required.Where required, to undertake literature searches and reviews. PROFESSIONALTo understand and practice in line with the BPS (2009) Code of Ethics and Conduct and the DCP (2008) Professional Practice Guidelines on the roleTo participate in team business and professional meetings as appropriate.To be aware of and comply with all policies, procedures and directions of the Department, Service and Trust.To seek regular support and clinical supervision from a Practitioner Psychologist.To participate in individual, group and peer supervision.To participate in meetings with members of nursing staff and MDTs as appropriate.To maintain accurate and appropriate records of work.

CLINICAL GOVERNANCETo participate in service governance processes to ensure a safe and effective service. To support and participate in multidisciplinary clinical audit.To liaise with other disciplines and agencies to ensure best practice is shared.

To promote the use of effective interventions in the service. GENERALTo assist in the production of resources and materials used by the serviceTo assist with the general running of the Team/Service e.g. minuting department meetings.

Person Specification

Education/Experience/Skills

Essential

• Eligible for Graduate Membership of the BPS
• Experience of person-facing work, either paid or voluntary.
• Understanding of common mental health problems
• Self-awareness and emotional resilience
• Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times.
• Ability to overcome barriers to communication
• Word processing and other IT skills

Desirable

• Introductory training in a psychological therapy
• Audit or research experience
• Experience of working with a range of client groups
• Experience of working with diversity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Blackberry Hill Hospital

Bristol

BS16 2EW

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Person Specification

Qualifications

Essential

• Degree in Engineering, Design, Materials or Biosciences

Desirable

• Research qualification (master or doctorate degree)

Experience

Essential

• Knowledge and experience with using a range of 3D printers and 3D design packages, including knowledge of rapid prototyping and manufacturing

Desirable

• Knowledge and basic understanding of the equipment and their processes within a dental and/or prosthetics laboratory

Skills

Desirable

• 3D design and manufacture using 3D software and a variety of 3D printers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Bristol 3D Medical Centre, Frenchay Beckspool Building

Frenchay Park Road

Bristol

BS16 1LE

United Kingdom

Employer's website

https://www.nbt.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Opening up and locking-up of Practice premises and maintaining security in accordance with Practice protocols
• Maintaining and monitoring the Practice appointments system
• Processing inbound and outbound telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Arranging recall of patients e.g. annual reviews
• Filing and retrieving paper records
• Liaise with the prescription hub in order to process repeat prescriptions in accordance with Practice guidelines
• Computer data entry / data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Scan documents
• Manage the charges for non NHS work undertaken by the practice including taking payment by cash / cheque / card
• Ensure tasks work cleared daily
• Efficiently communicate and handover information to colleagues at the end of your shift
• Providing clerical assistance to Practice and associated NHS staff
• Ordering, re-ordering and monitoring of stationery and other supplies in accordance with Practice guidelines
• Provision of refreshments for staff and visitors as required, loading and emptying the dishwasher and keeping the kitchen area clean and tidy
• Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter
• Any other duties as reasonably requested
• Mentoring of new staff in induction programme
• To participate in mandatory training, IPDR, and personal development plans to learn new skills as part of self-development
• Cleaning of reception area
• Entering BP results onto the clinical system

Person Specification

Personal Attributes

Essential

• Adaptability and flexibility
• Accuracy
• Working as part of a team
• Ability to work under pressure
• Trustworthy and reliable

Experience

Essential

• Experience of patient or customer service, ideally customer-facing
• Experience of working in a telephone environment
• Experience of reception work

Desirable

• Previous NHS experience

Qualifications

Essential

• Demonstrates a good standard of written and spoken English

Desirable

• Minimum of 3 GCSEs or equivalent Grade C4 or above

Skills and Knowledge

Essential

• Customer service skills
• Good keyboard and IT skills literate with Microsoft Word and Outlook, and able to adapt to using third-party software
• Good written and verbal communication skills

Desirable

• Understanding of medical terminology
• Understanding of EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tyntesfield Medical Group

Address

Long Ashton Surgery

55, 57 Rayens Cross Rd

Long Ashton

Bristol

BS41 9DY

United Kingdom

Employer's website

https://www.tyntesfield.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The successful applicant will work as part of the Gastrointestinal (GI) Physiology team, providing specialist diagnostic investigations and contributing to the delivery of high-quality, patient-centred care for patients with upper and lower gastrointestinal disorders.

The post holder will be expected to work autonomously within their scope of practice, undertaking specialist GI Physiology investigations, interpreting findings and producing accurate clinical reports to support diagnosis and patient management.

Key responsibilities include:

• Perform, interpret and report specialist GI Physiology investigations in accordance with local policies, national guidance and professional standards.
• Deliver high-quality, patient-centred care throughout the diagnostic pathway, ensuring patients are fully informed and supported during procedures.
• Provide specialist clinical advice and communicate investigation findings effectively to referring clinicians and members of the multidisciplinary team.
• Contribute to conservative management services, providing evidence-based patient education and support where appropriate.
• Participate in multidisciplinary team working to support the management of patients with gastrointestinal disorders.
• Maintain high standards of clinical governance through audit, quality improvement, incident reporting and compliance with departmental policies and procedures.
• Support service development and innovation to improve patient pathways, service efficiency and quality of care.
• Participate in the education, training and supervision of trainees, students and other healthcare professionals as required.
• Maintain professional registration and competence through continuing professional development, ensuring compliance with HCPC standards and departmental mandatory training requirements.
• Contribute to the effective day-to-day running of the GI Physiology service, supporting colleagues and providing flexibility to meet service needs.

Please refer to the attached Job Description and Person Specification for full details of the duties and responsibilities of this role.

Person Specification

Qualifications

Essential

• HCPC Registration
• MSc Clinical Science (Gastrointestinal Physiology) or equivalent recognised qualification.

Desirable

• AGIP accreditation
• Higher degree (MPhil/PhD) or equivalent postgraduate qualification.
• Registration with the Academy for Healthcare Science (AHCS) or relevant professional body.
• Evidence of continuing professional development (CPD)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Bristol Royal Infirmary

Bristol

BS2 8HW

United Kingdom

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• To provide a Medicines Management service to the allocated prison(s) on a weekly basis with the professional support of a prison services pharmacist
• To oversee the ordering/supply of repeat prescriptions
• To supervise assistants, when in the dispensary in providing dispensing services for all the prisons
• To dispense prescriptions and stock items when in the dispensary
• To work towards accreditation as a checking technician and/or medicines administration to provide final dispensing checks and medicines administration services, if not already achieved
• To ensure high standards of work in the dispensary and when out on prison visits and to ensure all Standard Operating Procedures (SOPs) are read and adhered to.
• To manage own workload when providing medicines management services.
• To provide weekly clinical visits to the allocated prison(s), under the professional supervision of a pharmacist. On these visits the post-holder will:
  • undertake a stock top-up service for all areas in which medicines are stored.
  • review the expiry dates and storage facilities for all such medicines and report any deficiencies to the prison service pharmacist for that prison
  • assist the prison service pharmacist to provide advice to prisoners and staff about the appropriate use of medicines
  • undertake 3-monthly controlled drugs stock checks and report any issues to the prison service pharmacist for that prison
• Promote healthy lifestyles for offenders in line with local and national guidelines or promotions.
• Administer medicines to offenders against a valid prescription on the house blocks
• To demonstrate on-going continual professional development (CPD) and be responsible for self-development and learning within the field of pharmacy or other specialty where appropriate.
• To participate in clinical and departmental audits as required.
• To appreciate the secure environment, you are working in and to adhere to all prison procedures as necessary.
• To undertake any other tasks at the request of the Lead Prison Services Pharmacist.

(Full JD can be downloaded in supporting documents section)

IMPORTANT INFORMATION, PLEASE READ:

All applicants must be willing to undertake National Security Vetting in order to work in a Prison Setting. This will be completed as part of the pre-employment checks through Oxleas and the prison vetting team.

You will need to provide:

Proof of right to work documentation

Proof of ID, needs to include 1 photographicID

Proof of address documentation

Non-UK passport holders will need to have correct documentation (right to work in the UK) and a Home office Share code.

Address History:

5 years address history will be needed.

Applicants that are not UK Passport holders who provide less than 5 years UK address history will need to provide a Police Certificate which must be in English from where they resided previously.

Applicants who are UK Passport holders who have lived abroad for a period of more than six months during the last three years will need to provide a certificate of good conduct or an overseas police check in English from the countries resided in or visited.

In order to assist you in obtaining a Police Certificate, guidance can be sought from:https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants

If the country you have resided in is not listed here, you can obtain the necessary information by contacting the relevant Embassy or High Commission for that Country. Their contact details can be found on the Foreign & Commonwealth Office website (http://www.fco.gov.uk/en).

Person Specification

Education/Qualifications

Essential

• NVQ level 3 Pharmacy Services or equivalent
• Registration with GPhC as a pharmacy technician
• Evidence of CPD

Desirable

• Working towards Accredited Checking or MM Technician Certificate

Experience

Essential

• 2 years' experience of working in a pharmacy

Desirable

• Previous prison or mental health pharmacy experience

Skills and Abilities

Essential

• Good knowledge of working within a set of SOPs
• Ability to use (or learn to use) computer packages including Pharmacy Manager/ JAC and Microsoft

Desirable

• Some understanding of mental illness and substance misuse and their treatment
• Ability to use initiative to problem solve

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Oxleas NHS Foundation Trust

Address

HMP Bristol Pharmacy

19 Cambridge Road

Bristol

BS7 8PS

United Kingdom

Employer's website

http://oxleas.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

• Specifically this post will work with colleagues across the South West Genetics Service to ensure the provision of a professional, efficient, accurate and timely local service.
• Provide a point of contact for patients and relatives ensuring that a quality service is maintained to meet their needs, within agreed timescales.
• To provide a full and efficient secretarial service to consultants and clinical teams. This will include typing letters, and ensuring that all documentation (for example discharge summaries, operation notes, reports, theatre lists, outpatient clinic notes and clinic/appointment letters) is produced to an excellent standard.
• Ensure all information is secure and confidentiality of information is maintained at all times
• Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy
• Ensure the professional image of the Trust is maintained at all times

Working Pattern: Monday to Friday. 37.5 hours per week.

Interview Date: To be confirmed.

Please note, this is a fixed term contract until 01/10/2027. For current NHS employees this post could be a secondment opportunity.

For further information please contact: Holly Brown, Performance & Administrative Manager on 01392 404 330 or email [email protected]

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Person Specification

General Requirements

Essential

• See job description text above, and (where applicable) you can download a copy of the full job description

Desirable

• See job description text above, and (where applicable) you can download a copy of the full job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Devon University Healthcare NHS Foundation Trust

Address

St Michael's Hospital

Southwell Street

Bristol

Avon

BS2 8EG

United Kingdom

Employer's website

https://royaldevon.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job description:

• To work independently and to provide both a full range of dental treatment to maintain oral health and to undertake related general administrative duties where required to work towards improving and maintaining the dental health and operational fitness of personnel for whom they are providing care for.
• To assist the Senior Dental Officer (SDO), when present, or operate independently to achieve dental fitness targets, for all entitled personnel, as detailed in the SG Policy and Standards Document (P&SD).
• To ensure that not less than 6.5 hours per day in 2 sessions are set aside for direct patient contact.
• To ensure that all treatment is correctly recorded on the electronic health record and any relevant FMed documents.

Person Specification

Qualifications

Essential

• Essential Requirements/ Qualifications/ Experience:
• Fully registered with the General Dental Council (GDC) without restrictions.
• Certified completion of Foundation Training in Dentistry in the UK, or have evidence of at least 12 months full-time postgraduate clinical experience derived in a primary dental care setting, or have qualified before foundation training became compulsory in the NHS.
• Must hold valid suitable and appropriate indemnity insurance with a recognised dental defence organisation.
• Must provide evidence of clinical currency in accordance with JSP 950 Leaflet 4-1-4 Returning to Clinical Practice, specifically a minimum of 2 clinical sessions per week over the last 15 months.
• To have completed GDC highly recommended Continuing Professional Development (CPD) including medical emergencies, safeguarding children and vulnerable adults, disinfection and decontamination, radiography and radiation protection.
• To be trained and current in emergency and resuscitation procedures and have practised and tested these procedures at least annually in accordance with Resuscitation Council (UK) guidelines and JSP 950 Leaflet 4-6-1 DMS CPR Standards and Training.
• Must have undertaken the additional health clearance checks for clinicians required to perform Exposure Prone Procedures (in accordance with the Department of Health policy entitled Health clearance for tuberculosis, hepatitis B, hepatitis C and HIV: New Healthcare Workers).
• Must be in date and able to provide certification for Safeguarding Children and Young People and Safeguarding Adults up to and including Level 3 training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Honeybeerecruitment.com Ltd. trading as Military Medical Personnel (MMP)

Address

Torpoint

Cornwall

PL11 2PD

United Kingdom

Employer's website

https://www.militarymedicalpersonnel.com/ (Opens in a new tab)

Job description

Job responsibilities

Patient Administrator Endoscopy

Hours: Full Time, 37.5 hours per week (4 days per week) Shift Pattern: Between 8:00am and 6:00pm, Monday to Sunday

Are you passionate about delivering outstanding customer service and making a difference to patients' healthcare journeys?

We are looking for a Patient Administrator to join our friendly Endoscopy team in our new CDC in Bristol, Patchway. This is an exciting opportunity to work in a dynamic healthcare environment where you will play a vital role in ensuring patients receive a seamless, professional, and compassionate experience from arrival through to discharge.

Working closely with clinical and operational colleagues, you will provide high-quality administrative support and help ensure the smooth running of our endoscopy service.

• Welcoming patients and providing a professional, friendly experience from arrival through to departure.
• Managing telephone and face-to-face enquiries, ensuring queries are handled efficiently and appropriately.
• Booking and managing appointments in line with clinical priorities and service requirements.
• Processing patient payments, invoices, and maintaining accurate patient records.
• Supporting the smooth running of the service through administrative tasks, including report distribution and month-end activities.

• Experience in an administration, customer service, or patient-facing role.
• Excellent communication and interpersonal skills with a patient-focused approach.
• Strong organisational skills and the ability to manage multiple priorities in a busy environment.
• Confidence using Microsoft Office and other IT systems.
• Ability to work independently while contributing positively to a collaborative team.

Person Specification

Qualifications

Essential

• .

Desirable

• .

Experience

Essential

• .

Desirable

• .

Additional Criteria

Essential

• .

Desirable

• .

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

InHealth Group

Address

Cribbs Causeway

Highwood Lane

BRISTOL

BS34 5TL

United Kingdom

Employer's website

https://www.inhealthgroup.com/ (Opens in a new tab)

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person Specification

Knowledge and Experience

Essential

• Clerical/administrative experience, including filing and/or reception
• Experience of dealing with the public, both on the telephone and in person

Desirable

• Previous NHS experience
• Experience of using a Patient Administration System

Qualifications and Training

Essential

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Business and Administration Level 3 NVQ or equivalent experience

Skills and Abilities

Essential

• Effective and polite manner when dealing with people, both face to face and on the phone
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work on your own, using your own initiative, if required
• Confidence to handle difficult conversations with patients, relatives and carers
• Effective organisational skills
• Good IT skills including Microsoft packages
• Attention to detail

Desirable

• Working knowledge of outpatient policies and procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Bristol Royal Infirmary

Marlborough Street

Bristol

BS2 8HW

United Kingdom

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities

Following appropriate training and competency assessment, the post holder will support the delivery of safe, effective and patient-centred care within the Ophthalmic Emergency Department.

• Perform a range of delegated clinical procedures including visual acuity testing, intraocular pressure measurement, colour vision testing, blood glucose monitoring, ECG recording, blood pressure monitoring, conjunctival swabs and eye irrigation following chemical injury.
• Assist patients with mobility and personal care requirements where necessary.
• Prepare patients for investigations and support their comfort, dignity and safety throughout their attendance.
• Prepare clinical rooms for ophthalmologists and optometrists and undertake general housekeeping duties.

• Communicate effectively and compassionately with patients, relatives, carers and colleagues.
• Adapt communication to meet the needs of individuals with visual impairment, hearing difficulties, learning disabilities or language barriers.
• Treat all patients and colleagues with dignity, respect and professionalism.
• Participate in training, competency assessments and ongoing professional development to maintain and enhance knowledge and skills.

• Prioritise and organise ophthalmic investigations to support patient flow and ensure timely assessment and treatment.
• Coordinate the preparation of clinical areas and equipment, ensuring rooms are stocked and ready for use.
• Liaise with nursing, medical and administrative staff to facilitate efficient service delivery and respond to changing clinical priorities.

• Undertake ophthalmic investigations including visual field testing, Optical Coherence Tomography (OCT), observations, conjunctival swabs and eye irrigation.
• Operate specialist ophthalmic equipment safely and accurately.
• Maintain accurate records of investigations and patient information using electronic systems.
• Demonstrate a high level of concentration, manual dexterity and attention to detail.

• Provide direct support to adults and children attending the Emergency Department.
• Offer reassurance to patients who may be anxious, distressed, in pain or experiencing visual loss.
• Escalate concerns, abnormal findings or deteriorating patient conditions to registered staff in accordance with departmental procedures.
• Maintain accurate, confidential patient records in line with Trust policies.

• Work in accordance with clinical governance, infection prevention, safeguarding, health and safety and information governance policies.
• Participate in audits, quality improvement initiatives and mandatory training.
• Monitor stock levels, replenish supplies and report shortages.
• Ensure specialist equipment is maintained, cleaned and used appropriately.
• Report equipment faults and remove defective equipment from use where required.

• Work collaboratively as part of the multidisciplinary team.
• Support the induction and development of new staff, students and visitors within own area of competence.
• Maintain accurate electronic and paper-based records and comply with data protection requirements.
• Contribute to the sharing of knowledge, continuous improvement and a positive team culture.

• Work within a busy and unpredictable emergency care environment.
• Frequently stand, walk and use specialist ophthalmic equipment.
• Support patients experiencing acute eye conditions, trauma and ophthalmic emergencies.
• Follow infection prevention and control measures and use PPE as required.
• Occasionally manage challenging behaviour or distressed patients and relatives in a professional and compassionate manner

Person Specification

Education and qualifications

Essential

• Extensive experience of ophthalmic care or at least 5 GCSEs to grade c or above including English, Maths and one other science subject
• Extensive experience of Ophthalmic care or at least 1 A level in a science subject grade C or above

Desirable

• Undergraduate qualification or relevant experience

Knowledge, skills and abilities

Essential

• Computer literate
• Ability to communicate with people at different levels
• Professional attitude to work
• Good communication skills

Experience

Essential

• Proven experience of dealing with the public
• Understanding of confidentiality issues

Desirable

• Working knowledge of NHS procedures
• Knowledge of Health & safety Issues

Personal qualities

Essential

• Methodical and reliable, with attention to detail and accuracy
• Can demonstrate a flexible and adaptable approach to work with a willingness to learn and develop role
• Capacity to adapt to changes and working practices quickly
• Self-motivated, enthusiastic and approachable
• Exhibit diplomacy and interpersonal skills with ability to interact with people of all levels and background
• Professional in appearance and approach