Job description

Job responsibilities

Please find attached Job description and Person specification for further information about the role and responsibilities.

Person Specification

Qualifications

Essential

• Degree in health/social care or equivalent qualification/experience
• Registered Mental Health Nurse, Occupational Therapist, or Social Worker

Desirable

• Evidence of continued professional development

Experience

Essential

• Substantial experience of managing a busy caseload or service users with a range of mental health conditions
• Experience of working effectively in a multi-disciplinary team and multi-agency environment

Desirable

• Understanding of Perinatal mental health difficulties
• Experience of clinically supervising junior and unqualified staff and mentoring students

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Surrey and Borders Partnership NHS Foundation Trust

Address

Berkeley House

11-13 Ockford Road

Godalming

GU7 1QU

United Kingdom

Employer's website

https://www.sabp.nhs.uk/working-for-us (Opens in a new tab)

Job description

Job responsibilities

Please see attached Job Description and Person Specification for details on the main duties and responsibilities.

Please note, there is a requirement for the post holder to be female (Equality Act 2010/breast Screening: Programme overview)

Those shortlisted are strongly encouraged to contact the service and arrange a visit.

Person Specification

Qualifications

Essential

• English and Maths GCSE (grade C or above) or equivalent
• NVQ 2 in healthcare
• EDCL or working towards

Desirable

• NVQ 3 in health care

Experience

Essential

• Proven IT experience
• Experience of dealing with the general public
• Previous NHS experience within Primary Care or Acute

Desirable

• Customer Care experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sandwell and West Birmingham NHS Trust

Address

Sandwell and West Birmingham NHS Trust

Breast Unit, Birmingham Treatment Centre

Birmingham

B18 7QH

United Kingdom

Employer's website

https://www.swbh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

About You

We are looking for someone who is:

• Empathetic, patient focused and a good listener.
• Organised, with strong time management and the ability to work under pressure.
• Confident communicating with patients, carers and professionals.
• Competent with IT systems (clinical system experience desirable; MS Office essential).
• Able to work well within a team, while also managing your own workload.
• Committed to personal development (training, including PCI accredited care coordination training, will be provided).

Essential: Previous experience in a public facing role and/or admin/reception environment.

Desirable: Experience supporting people with long term conditions or working in health/social care.

Professional Standards

• Maintain confidentiality and data protection at all times.
• Follow safeguarding, health & safety and infection control protocols.
• Promote equality, diversity and inclusive care.

Why Join Us?

• A supportive practice team committed to high quality patient care
• Opportunities for development and upskilling (including nationally recognised personalised care training)
• Involvement in innovative primary care and multidisciplinary working
• A role where you make a meaningful difference to patients every day

Hours of work:

Role 1 - 28.5 hours per week as follows:

Monday 8am - 6.30pm

Tuesday 9.30am - 8pm

Wednesday 8am - 6.30pm

Role 2 - 38 hours per week as follows:

Monday 8am - 6.30pm

Wednesday 8am - 6.30pm

Thursday 8am - 6.30pm / 9am - 7.30pm (on alternate weeks)

Friday 8am - 6.30pm

Rate of Pay: £12.71 per hour

Annual Leave: 5.6 weeks annual leave inclusive of bank holidays. Entitlements are pro-rata for part-time employees.

Pension: Option to join NHS Pension scheme.

Please note, we reserve the right to close the vacancy earlier than the advertised closing date if we have a sufficient number of applicants. This is a permanent role and NOT suitable for gap students or alongside uni / college studies.

Person Specification

Experience

Essential

• Candidates must be able to work cohesively as part of a team and be capable of working in a fast paced and at times stressful environment. Positivity and a robust nature are a must!
• You will be required to cover additional hours re staff holidays and sickness sometimes at short notice, which may include a later finish.
• The ideal candidate must be confident, a quick learner, possess excellent communication and organisational skills, have a polite telephone manner along with the ability to deal with sensitive / confidential issues appropriately whilst remaining calm under pressure.

Desirable

• Previous experience working in a medical environment
• Previous experience working in a GP practice
• Able to handle a fast paced environment
• SystmOne Experience
• Access to an NHS Smartcard

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Helix Medical Centre

Address

Herts and Essex Hospital

Bishops Stortford

CM23 5JH

United Kingdom

Employer's website

https://www.helixmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

a) Book, amend and cancel patient appointments using the computer-based booking system and the telephone call handling system.

b) Arrange cover for clinics within the constraints notified by the Admin Team Leads.

c) Conversion of appointment slots under the direction of the Admin Team Leads.

d) Monitor waiting lists and book patients in according to the longest wait.

e) Contribute to reducing the number of long waiters the service has.

f) Ordering stock across all services, non-clinical.

g) To help cover other admin sites when there is the need.

h) Check new referral details for completeness and accuracy using the NHS number and update and amend patient details as necessary.

i) Compare new referral details with any existing registration details to ensure accuracy and avoid duplication. Accurately input patient referral details on to the Trust computer system.

j) Take responsibility for liaising with professional colleagues to avoid unnecessary delays in the referral process.

k) Communicate clearly and effectively with other professionals, outside agencies and patients.

l) Ensure patient information remains confidential and that patient records are secure to assure confidentiality.

m) Use the telephone, email or written media to make or amend patient appointments and deal with enquiries from patients or staff.

n) To carry out other duties which fall within the remit of this post as required by the Admin Team Leads.

o) To contribute to the development of the admin service.

Person Specification

Qualifications

Essential

• NVQ Level 3 or equivalent qualification in business administration.
• Applicants with a lower-level qualification who have equivalent experience will be considered
• School leaving qualification (GCSE or equivalent) in Maths and English language or able to demonstrate equivalent competence.

Experience

Essential

• Working in an office environment where a large and diverse range of callers and visitors are received.
• Dealing directly with customers, patients and members of the public.
• Arranging meetings involving people from different organisations - including co-ordinating diaries, booking meeting rooms and sending out agendas and papers.
• Stock control, ordering supplies and processing financial documentation.
• Contributing to the development of administrative or office procedures.
• Communicating effectively with a diverse range of people.
• Handling personally or commercially sensitive information.
• Organising the work of others - including setting up rotas, monitoring workload and performance.

Skills

Essential

• Competent IT skills
• To be able to demonstrate problem-solving skills.
• Ability to manage a busy workload, using effective time management, prioritisation skills.
• Physical ability and health to undertake a full clinical caseload in the outpatient setting.
• Able to use keyboard / computer.
• Knowledge and experience in using commonly used IT systems such as Microsoft Word, Excel,
• To manage and respond promptly to email and telephone correspondence

Desirable

• SystmOne knowledge

Other

Essential

• Ability to travel to other sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sussex Community NHS Foundation Trust

Address

Brighton General Hospital

Elm Grove

Brighton

BN2 3EW

United Kingdom

Employer's website

https://www.sussexcommunity.nhs.uk/work-with-us/ (Opens in a new tab)

Job description

Job responsibilities

This new post is to join our team of 5 subspecialty gastrointestinal radiologists who provide an extensive radiological service to the Solent Centre for Digestive Diseases.

Solent Centre for Digestive Diseases is a large multi-disciplinary gastrointestinal specialist centre within the trust that provides surgical, medical and radiological management of gastrointestinal conditions and includes the following sub-specialities:

Colorectal Surgery Unit.

Current team of 8 colorectal surgeons providing oncological resection and benign surgical intervention for benign conditions including complex inflammatory bowel disease and perianal disease.

Recognised centre for Robotic and minimal access surgical resection of pelvic/ rectal malignancy and training centre for complete meso-colic and meso-rectal resection.

Upper Gastrointestinal Surgery Unit : Oesophago-gastric and Bariatric Surgery

Current team of seven upper gastrointestinal surgeons (four upper GI cancer resection surgeons) with recent advertisement for an eighth team member.

Tertiary referral centre for minimal access and robotic upper GI cancer surgery, bariatric and complex benign upper GI surgery including biliary surgery, laparoscopic hernia repair and anti-reflux surgery.

Endoscopy and Gastroenterology Unit

Fifteen consultant gastroenterologists leading a large gastroenterology unit.

International recognised endoscopic centre of excellence. Professorial led training centre performing a large volume of diagnostic and therapeutic endoscopy including tertiary referrals for endoscopic mucosal and surgical resections of early tumours and also endoscopic myotomies.

Extensive ERCP service enabling comprehensive access to retrograde biliary tract drainage.

Consultant led nutritional team with surgical and radiological support providing enteral and parenteral access.

Well supported inflammatory bowel disease unit with gastroenterology, surgery , radiology and specialist nurse input . Fortnightly multi-disciplinary team meeting . Recognised bowel ultrasound training centre for inflammatory bowel disease.

Regional centre for bowel cancer screening (Solent), with extensive endoscopic and CT colonography experience.

Hepatology and Pancreatic Unit

4 hepatology sub-specialist consultants supported by 6 specialist hepatology nurses. PHUNT is a level 2 hepatology centre which provides locoregional treatment for HCC in our own dedicated MDT.

Joint hepatology/ transplant service with Royal Free Hospital within Trust management of inpatient and outpatient cases.

The gastrointestinal radiology service provides extensive imaging support to the Solent centre for digestive disease with particular areas of expertise in:

• • CT Colonography in the symptomatic and screening population
  • Bowel ultrasound and MR enterography
  • Pancreatic and hepatobiliary MR and ultrasound assessment of benign and malignant conditions
  • Endoscopic ultrasound in cancer staging of upper and lower GI tract malignancy. EUS biopsy and therapeutic procedures to support the upper GI cancer network.
  • Multi-modality radiology support for acute GI conditions including image guided interventions including management of acute sepsis (drainage procedures).

Extensive output in Research and Development, the GI radiology department is involved with multiple cross site studies and are regularly invited to talk on sonographic bowel imaging at national and international conferences.

Intending applicants may obtain further information and/or arrange a visit by contacting Dr's Richard Beable or Ball, on 02392 286000 ext 3683 or via email [email protected] or [email protected]

Please note this is currently pending Royal College Approval

Person Specification

Qualifications

Essential

• Full GMC Registration with a licence to practice, Entry on the GMC specialist register via CCT (proposed date must be within 6 months), CESR or European Community Rights, Fellowship of Royal College of Radiologists, or equivalent, Subspecialty experience in gastrointestinal imaging.

Desirable

• Management course or experience, Fellowship level training in gastrointestinal imaging and intervention, Flexibility in progressing skills in other areas of GI radiology.

Experience

Essential

• Demonstrable, significant and ongoing experience in GI radiology with evidence of significant subspecialist training, including competence of GI focused ultrasound (including bowel), MRI, CT, and fluoroscopy (including complex post-surgical bariatric patients), Ability to undertake difficult abdominal biopsy and drains, General Diagnostic Radiology skills to support local requirements for acute general radiology service weekday time and on call/ in and working at weekend, Understanding of clinical risk management.

Desirable

• Fellowship level training in GI imaging and intervention or EUS, Training and experience in teaching of medical, radiographic and nursing staff.

Additional criteria

Essential

• Evidence of participation in audit, Good oral and written communication skills, Publications, Prizes and honours, Logical thinking, problem solving and decision making, Demonstrable experience and ability in teaching, both formally and informally.

Desirable

• Appropriate and relevant publications in peer reviewed journals; presentations at national or international meetings, Evidence of clinical research training and significant involvement in research projects, Advanced computer skills, Knowledge of the principles of service redesign.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Portsmouth Hospitals University NHS Trust

Address

Queen Alexandra Hosp, Southwick Hill Road, Cosham, Portsmouth, PO6 3LY

Southwick Hill Road

Portsmouth

England

PO6 3LY

United Kingdom

Employer's website

https://www.porthosp.nhs.uk/work-for-us/ (Opens in a new tab)

Job description

Job responsibilities

• Assisting radiographers and radiologists in delivering a high quality efficient and effective radiographic service and demonstrate a professional, caring and responsible approach to patients. This post will involve rotation around all areas of the imaging department in addition to off site imaging centres when required.

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

Person Specification

Qualifications & Education

Essential

• GCSEs in Maths and English (Grade C/4 or above) or functional skills Level 2 or equivalent
• 2 A-levels or NVQ Level 3 in a healthcare related subject or appropriate experience in a clinical healthcare environment

Desirable

• CARE Certificate.

Knowledge & Experience

Essential

• Experience working within the NHS in a patient facing role
• Ability to work to agreed standards and protocols

Desirable

• Knowledge of the Data Protection Act and patient confidentiality
• Knowledge of health and safety policies
• Knowledge of local trust and directorate policies
• Experience in aseptic technique
• Moving and handling training

Skills & Abilities

Essential

• Good communication skills, both written and verbal
• Ability to work as an effective team member
• Basic IT skills

Desirable

• Experience using NHS IT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Trustwide

317 Trustwide

NE1 4LP

United Kingdom

Employer's website

https://careers.nuth.nhs.uk/why-us (Opens in a new tab)

Job description

Job responsibilities

Occupational Therapist- Triage and Assessment Lead

Job Purpose:To provide a responsive Occupational Therapy triage and assessment service, ensuring that adults and children receive the right support at the right time. The post holder will act as a first point of contact for Occupational Therapy referrals, undertaking strengths-based assessments, applying clinical reasoning and risk management skills, and identifying appropriate interventions that maximise independence and wellbeing. This includes providing advice, information, equipment, adaptations, assistive technology and signposting to relevant services

Main responsibilities:

Assessment and Triage

Screen and triage Occupational Therapy referrals.

Undertake telephone, virtual and face-to-face assessments where appropriate.

Identify levels of need, risk and urgency.

Prioritise referrals in line with service criteria and agreed pathways.

Determine the most appropriate intervention or onward referral.

Occupational Therapy Practice

Apply strengths-based and person-centered approaches.

Assess functional ability and occupational performance.

Identify solutions that promote independence and reduce reliance on long-term services.

Recommend equipment, minor adaptations and assistive technology where appropriate.

Provide advice and guidance to individuals, families and carers

Corporate and Professional Responsibility

To have responsibility for own professional practice, as defined within corporate guidelines and priorities.

Adhering to Occupational Therapy and HCPC professional standards.

Take responsibility to ensure the practice and learning of other staff where appropriate to include registered and non-registered staff.

To ensure that Customer Outcomes are achieved

Take responsibility for own practice.

Apply the principles of holistic practice using reasoning skills to analyse and prioritise workload and outcomes.

Take responsibility in this area to ensure the practice of other staff, where appropriate.

Quality assuring and authorising own outcome led assessments within an agreed budgetary envelope.

Ensure assessments are focused on supporting independence, demonstrating optimum and proportionate use of available resources across the community.

Safeguarding

Ensure that vulnerable children/adults are safeguarded by appropriately identifying and reporting potential abuse in accordance with local safeguarding policy and practice procedures.

Performance/Supervision

Active participation in the supervision process to improve performance and enhance confidence in own Occupational Therapy practice.

Provide professional supervision and support to others when/ where appropriate to include OT students.

Staff Development/Coaching

To actively participate and where necessary take responsibility for receiving and providing staff development opportunities to apply critical reflection and analysis to inform decision making.

Resource Use

To take responsibility for the identification of suitable resources to meet the assessed needs of individuals and carers informed by evidence based practice.

Administration/Meetings

To take responsibility for working in accordance with systems and quality standards for communication and administration in accordance with council and legal duties and responsibilities.

Service Development

To participate in activities that will create opportunities for new and different outcomes for individuals and carers that will maximise fewer financial resources.

Specialist Skills and Knowledge

To contribute to identifying, developing and evaluating specialist skills and knowledge in own and others practice.

To be up to date and have an understanding of all legislative requirements impacting on assessment and care management for adults and children.

Joint Working

To demonstrate the ability, skills and knowledge to engage and make competent assessments of need with individuals, families, groups, communities and carers that identifies relevant partners who need to be involved in further intervention.

Risk Assessment & Management

To ensure to apply risk assessment in accordance with legislative and procedural requirements whilst adhering to the principles of maximising choice, control and potential.

Equality & Diversity

To be responsible for ensuring self-practice reflects and promotes the principles of equality and diversity and are compliant with the current legislation.

Core Skills

Collaborative Practice: Building effective relationships with individuals, carers and professionals that promote engagement, shared decision making and strengths based outcomes.

Virtual Assessment and Triage: Undertaking telephone and virtual Occupational Therapy assessments to identify functional abilities, needs, risks and priorities, using professional judgement to determine the most appropriate intervention or pathway.

Enablement: Supporting individuals to maximise independence, wellbeing and participation in daily activities through advice, guidance, self management strategies, equipment and assistive technology solutions.

Clinical Reasoning and Decision Making: Applying Occupational Therapy knowledge and evidence based practice to analyse information, prioritise referrals, assess risk and make timely decisions regarding support and intervention.

Problem solving: Identifying occupational performance difficulties and developing practical, person centred solutions that promote independence and prevent escalation of need.

Risk Assessment and Management: Assessing and managing risk through information gathering, professional judgment and proportionate decision making, ensuring individuals receive the right support at the right time.

Equipment, Adaptations and Independent Living Solutions: Using knowledge of equipment, minor adaptations, assistive technology and community resources to support safe and independent living, primarily through virtual assessment and advice.

Abilities

Demonstrate the ability to undertake strengths based Occupational Therapy triage, screening and assessment using telephone, virtual and digital approaches.

Apply professional judgement and clinical reasoning to analyse information, identify risks, prioritise referrals and determine appropriate interventions or pathways.

Effectively gather, interpret and evaluate information from individuals, carers, professionals and records to support timely decision making.

Communicate complex information clearly and confidently, providing advice, guidance and recommendations to individuals, families, colleagues and partner organisations.

Work autonomously within a fast paced duty environment, managing competing demands and responding flexibly to changing priorities.

Model and promote effective information sharing, ensuring compliance and information governance, safeguarding and professional standards.

Demonstrate the ability to manage uncertainty and incomplete information whilst making proportionate, defensible decisions that promote independence and well-being.

Utilise knowledge of equipment, assistive technology, adaptations and community resources to identify practical solutions that support independent living.

Maintain accurate, timely and person centred records using electronic case management systems.

Build effective working relationships with health, housing and social care partners to facilitate coordinated and timely responses.

Person Specification

Experience

Essential

• Experience of undertaking complex Occupational Therapy assessments and making proportionate, defensible decisions.
• Experience of risk assessment and risk management.
• Experience of providing advice, guidance and intervention planning remotely through telephone or virtual methods.
• Experience of promoting independence through equipment, adaptations, assistive technology and community-based solutions.

Desirable

• Basic knowledge of a range of medical conditions
• Experience within Adult Social Care, Community Occupational Therapy, Reablement or Hospital Discharge services.

Qualifications

Essential

• Relevant professional qualification Degree in Occupational Therapy
• Registration as an Occupational Therapist with the HCPC

Special Knowledge and Skills

Essential

• IT literate regular use of IT systems to support their current job role.
• Ability to work in a pressurised environment.
• Knowledge of the Care Act.

Desirable

• Has experience of the potential housing adaptations available
• Has experience of functional rehabilitation.
• Has experience in clinical risk management.

Training

Essential

• Evidence of continuous professional development relevant to Occupational Therapy practice.
• Experience of using electronic case management systems and digital technologies to support assessment and service delivery.
• Ability to undertake telephone and virtual assessments and provide advice, guidance and recommendations remotely.

Desirable

• Knowledge of Disabled Facilities Grant or housing adaptations.
• Knowledge of assistive technology and Technology Enabled Care
• .
• Training in Manual Handling
• Clinical risk management training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

City of Wolverhampton Council

Address

Civic Centre

Wolverhampton

WV1 1RL

United Kingdom

Employer's website

https://www.wolverhampton.gov.uk/ (Opens in a new tab)

Job description

Job responsibilities

Priory is the UKs leading independent provider of mental health and adult social care. With 12,000 colleagues and a network of 270 services, we support over 24,000 people each year to live their lives as fully and independently as possible. We treat more than 70 conditions including depression, anxiety, eating disorders and childrens mental health and provide residential and supported living care for autistic adults, people with a learning disability, PraderWilli Syndrome, brain injuries and older people.

We are an equal opportunities employer committed to providing an inclusive, accessible recruitment process. Learn more about the accessibility support we offer here.

For agency enquiries and applications, please view our legal statement here.

All roles are subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. Priory will cover the cost of a DBS check.

Person Specification

Requirements

Essential

• Youll be a HCPC registered with experience delivering psychological assessments and interventions within a mental health setting, ideally supporting people with complex needs. Youll have strong communication and clinical decision-making skills, be confident working as part of a multidisciplinary team, and be committed to delivering patient-centred, evidence-based care that supports positive recovery outcomes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Priory Healthcare

Address

Heath House Lane

Stapleton

Bristol

BS16 1EQ

United Kingdom

Employer's website

https://jobs.priorygroup.com/why-join-us/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties of the Deputy Chief Nurse

The Deputy Chief Nurse is a senior leadership role responsible for supporting and deputising for the Chief Nursing Officer, ensuring the delivery of outstanding patient care, professional standards, and workforce excellence across the Trust.

Key responsibilities include:

• Providing strategic nursing leadership across the Trust, helping to shape and deliver the nursing, midwifery and AHP agenda.
• Leading quality, patient safety and governance initiatives, ensuring high standards of care, harm-free practice and continuous improvement.
• Overseeing key portfolios including safeguarding and vulnerable people, infection prevention and control, falls prevention, workforce safeguards, recruitment and retention, practice development, and ward accreditation programmes.
• Driving workforce transformation, including safe staffing, workforce productivity, new roles, international recruitment, retention strategies and succession planning.
• Providing visible and inspirational professional leadership, supporting and developing nursing, midwifery and AHP teams to deliver exceptional patient experiences.
• Representing the Trust internally and externally, working with system partners, regulators and professional bodies, and deputising for the Chief Nursing Officer at Board and committee level when required.
• Leading organisational improvement and service transformation programmes, helping to deliver the Trust's long-term strategic objectives and quality ambitions.
• Managing performance, budgets and people, including line management responsibilities, disciplinary processes and delivery of key operational and financial targets.
• Participating in the Trust Gold Commander on-call rota, providing senior leadership and decision-making during operational incidents and emergencies.

In summary: this is a high-profile executive nursing leadership role focused on delivering safer care, stronger teams, workforce innovation and exceptional patient outcomes across PAHT.

Professional Leadership

• Provide expert professional leadership, advice and support to nurses, midwives, AHPs and clinical professionals across the Trust.
• Develop clinical leadership capability and support professional practice, education and research.
• Promote collaborative and integrated working across disciplines and services.
• Deputise for the Chief Nursing Officer at Board meetings, Trust Committees and external stakeholder forums.
• Lead complex workforce, professional practice and disciplinary investigations where required.

Quality, Governance and Patient Safety

• Lead implementation of the Trust's Quality Strategy and Ward Accreditation Programme.
• Promote a culture of safe, reliable, patient-centred care and continuous improvement.
• Oversee quality governance systems, ensuring professional standards are maintained and enhanced.
• Monitor quality indicators, risks, incidents and patient safety concerns, ensuring effective action plans are implemented.
• Lead key portfolios including:
  • Vulnerable People (safeguarding, dementia, learning disabilities and mental health)
  • Harm Free Care (falls prevention, tissue viability, nutrition, infection prevention and control)
  • Practice Development and Workforce Safeguards
  • Fundamentals of Care Programme
  • PACE Ward Accreditation Programme
• Ensure compliance with statutory and regulatory requirements, including safeguarding and infection prevention standards.

Workforce Development and Planning

• Lead the nursing, midwifery and AHP workforce agenda across the Trust.
• Ensure safe staffing, workforce productivity and effective workforce planning.
• Develop and implement recruitment and retention strategies, including international recruitment programmes.
• Support succession planning, talent management and leadership development.
• Lead actions arising from national workforce reviews and external inspections.

Operational and Financial Management

• Hold accountability for services and budgets within the delegated portfolio.
• Ensure financial targets and efficiency programmes are achieved.
• Monitor service performance and take corrective action where required to meet Trust objectives.
• Provide professional advice and support to divisional nursing and midwifery teams to improve operational delivery and performance.

People and Leadership Responsibilities

• Lead, motivate and inspire teams to deliver excellent patient care.
• Support Divisional Directors of Nursing and senior clinical leaders in achieving operational, quality and workforce objectives.
• Act as a role model for compassionate, inclusive and effective leadership.
• Coach and mentor senior nursing, midwifery and AHP leaders, supporting career progression and professional development.
• Promote innovation, research, learning and the sharing of best practice locally, regionally and nationally.

Partnership and Stakeholder Engagement

• Build strong relationships with internal and external stakeholders, including:
  • Essex Integrated Care Board (ICB)
  • NHS England
  • Care Quality Commission (CQC)
  • Nursing and Midwifery Council (NMC)
  • Local Authorities
  • Safeguarding Boards
  • Universities and education partners
• Represent the Trust in system-wide initiatives and healthcare partnerships.
• Engage patients, carers and the public in service development and improvement.

Additional Responsibilities

• Maintain a visible leadership presence within clinical environments.
• Produce reports and presentations for the Board, committees and organisational forums.
• Participate in the Trust's Gold Commander On-Call rota, providing senior leadership during major incidents and operational pressures.
• Maintain professional registration, ongoing professional development and compliance with all Trust policies and mandatory training requirements.

In summary: This is a highly influential executive nursing leadership position responsible for driving quality, safety, workforce excellence and professional leadership across the Trust, while supporting the delivery of outstanding care and long-term organisational transformation.

Person Specification

Qualifications

Essential

• Registered Nurse/Midwife
• Masters or Higher Degree in Nursing/Management/ Leadership or equivalent experience
• Must have extensive experience and evidence of a proven track record of quality improvements, innovation and safety improvements at senior management level
• Active NMC registration Part 1

Experience

Essential

• Ability to manage complex clinical and operational situations that involve staff from all levels within an organisation and across a range of professional and organisational boundaries.
• Detailed knowledge of current professional issues, both in education and practice.
• Demonstrable change management experience.
• Demonstrable track record of achievement at a senior nursing and/or midwifery role in the acute setting.
• Experience of working with multi-agency committees and establishing relationships with external organisations.
• Proven experience of leading and managing substantial change within a complex environment.
• Have an understanding of key areas of Health Policy and their impact on provision of care.
• Recent proven track record in managing and delivering the quality agenda in clinical practice in the NHS.
• Have experience of preparing and presenting written briefings at a senior management level.

Desirable

• Experience of developing and building research capacity and capability.
• Experience of working at National/Regional system level.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Princess Alexandra Hospital NHS Trust

Address

The Princess Alexandra Hospital

Harlow

Essex

CM20 1QX

United Kingdom

Employer's website

https://www.pah.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

As the Patient Experience Advisor, the post holder will promote a culture of excellence in service user experience as the first point of contact for patients and service user, or their representatives, seeking advice and information or to raise concerns or provide feedback.

They are responsible for handling PALS queries and complaints and ensuring these are properly managed and resolved.

Working with staff and patients, they will identify improvements and monitor the implementation of any actions to be taken to improve patient outcomes, whilst supporting the delivery targets within the Patient Experience Strategy.

They will support service user surveys and feedback questionnaires and other appropriate methods of gaining feedback.

The post holder will be required to escalate any significant areas of concern or risk to the Patient Experience Lead in a timely manner.

Person Specification

Qualifications/Experience

Essential

• Degree level qualification or equivalent experience in a relevant field
• 3 years' experience of working in a complaints or patient experience role
• High degree of computer literacy and sound proven experience of using Word, Excel and Outlook

Skills

Essential

• Excellent written and verbal skills and the ability to communicate at all levels, both internally and externally and with both Trust staff and members of the public
• Knowledge and understanding of the princi-ples and practice of complaints handling, PALS ,patient experience
• Ability to deal with complex, confidential and sensitive information in an appropriate manner

Knowledge

Essential

• Knowledge of Care Quality Commission and other external regulators

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sussex Community NHS Foundation Trust

Address

Bramber Building, Brighton General

Elm Grove

Brighton

BN2 3EW

United Kingdom

Employer's website

https://www.sussexcommunity.nhs.uk/work-with-us/ (Opens in a new tab)

Job description

Job responsibilities

• Collaborating with the NHS to encourage our patients' independence, enabling them to enjoy a good quality of life at home
• Providing care and support for many chronically and critically ill patients needing parental nutrition, and occasionally intravenous (IV) or nutritional therapy through courses of IV antibiotics and IVIG's
• Monitoring and delivering nutritional support for patients in the comfort of their own homes
• Visiting many patients daily, connecting and disconnecting patients to a parenteral feeding system, allowing them to receive their essential nutrients
• Facilitating the safe discharge of parenteral nutrition patients in liaison with hospital accounts and providing ongoing support in the community for patients, carers and healthcare professionals
• Managing a patient caseload and fulfilling all nursing requirements in agreement with the Regional Nurse Manager
• Working within the NMC Code of Conduct and professional practice

Person Specification

Qualifications

Essential

• Registered Nurse with a current and valid NMC registration
• A minimum of 1 year post-registration clinical experience
• Driving licence
• Ability to work in a one-to-one patient environment and conduct interactions with confidence and professionalism
• Flexible and adaptable to the changing needs of the business
• Excellent time management skills and the ability to manage own workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Fresenius Kabi Ltd

Address

Fresenius Kabi Ltd

Blackbrook Park

Taunton

TN1 2LR

United Kingdom

Employer's website

https://www.fresenius-kabi.com/ (Opens in a new tab)

Job description

Job responsibilities

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE TO EVERY LIFE

We have an exciting opportunity for a Bank Primary Care Nurse to join our Primary Care team, a category B Prison located in Bicester, Oxford.

This role will be to cover our Inpatient unit, Segregation and Outpatient clinics.

Hours

Monday to Sunday: 07:00 - 17:00

£23.83 per hour

How will we support you?

Bespoke induction, including our Introducing Health in Justice training course

Competency framework

Regional and national career development opportunities

Our bespoke Learning Management System to address your learning needs

Support from the wider team

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

Person Specification

Qualifications

Essential

• Pleases click apply to view the job description and person specification.

Desirable

• Pleases click apply to view the job description and person specification.

Experience

Essential

• Pleases click apply to view the job description and person specification.

Desirable

• Pleases click apply to view the job description and person specification.

Additional Criteria

Essential

• Pleases click apply to view the job description and person specification.

Desirable

• Pleases click apply to view the job description and person specification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group - Health in Justice

Address

Patrick Haugh Rd

Bicester

Oxfordshire

OX25 1PZ

United Kingdom

Employer's website

https://practiceplushij.com/ (Opens in a new tab)

Job description

Job responsibilities

Following completion of Non-Medical Prescribing, Clinical Skills and Foundation in Acupuncture courses, observation of interventions and treatments and shadowing other pain management nurses the applicant will run nurse led clinics, liaise with MDT members and other health care providers, attend required CPD and training as well as any appropriate meetings. Promote a pain management approach within current guidance to enable patients to self manage their pain. Be actively involved in audit and assist in any service development projects.

Please see attached Job description for more information.

Person Specification

Qualifications & Professional Registration

Essential

• NMC Nurse Registration
• Diploma/Degree in Nursing

Desirable

• Undertaking or completed Non-Medical Prescribing course
• Post graduate qualification in pain management

Experience & Skills

Essential

• Excellent levels of communication skills
• Significant experience as a registered nurse

Desirable

• Experience of working within a Multidisciplinary team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bolton NHS Foundation Trust

Address

Royal Bolton Hospital

Bolton NHS Foundation Trust

Bolton

BL4 0JR

United Kingdom

Employer's website

http://www.boltonft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The main duties are to

• Deal with the incoming correspondence to the practice via letter and email
• Work with the Amina system to ensure correct clinical coding of letters and contact patients accordingly
• Liaise with patients via incoming phone calls to the practice
• Work with our prescription clerk team to ensure patients receive repeat prescriptions in a timely manner
• Work with our other GPs and Care Navigation team to ensure processing of eConsults is completed within designated time frames

Person Specification

Experience

Essential

• Experience in General Practice (primary care) is preferable
• Completion of the General Practice Assistant Programme is desirable but not essential

Qualifications

Essential

• GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Longrove Surgery

Address

Vale Drive Primary Care Centre

Vale Drive

Barnet

Hertfordshire

EN5 2ED

United Kingdom

Employer's website

https://www.longrovesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Qualifications

Essential

• Relevant professional qualification in a clinical discipline working with babies, children, young people or families.
• Current registration with the relevant statutory or professional body, maintained throughout employment.
• Educated to Masters level or able to demonstrate equivalent senior professional, clinical and leadership experience
• Evidence of recent continuing professional development, including safeguarding, clinical supervision, leadership and quality improvement.

Desirable

• Postgraduate qualification, management qualification or equivalent evidence of advanced leadership development.
• Additional qualification in child development, family work, public health, systemic practice, psychological therapies, nursing, AHP, social work or another relevant child-facing discipline.

Experience

Essential

• Substantial senior clinical and professional leadership experience in services for babies, children, young people and families.
• Experience of working across CAMHS, specialist mental health, community health or related integrated children's services.
• Experience of setting, monitoring and improving clinical and professional standards across multiple disciplines.
• Experience of line managing or professionally supervising senior clinical leaders and supporting multidisciplinary workforce development.
• Experience of presenting assurance, risk and quality reports through senior governance structures
• Experience of leading change across complex services and working with operational, clinical and corporate colleagues.

Desirable

• Experience of professional leadership across both mental health and physical/community children's health services.
• Experience of 0-19 universal services, children's community nursing, therapies, neurodevelopmental pathways or safeguarding partnerships.
• Experience of managing Band 8c or equivalent senior professional leads.

Knowledge

Essential

• Detailed understanding of clinical governance, safeguarding, quality assurance, risk management and regulatory requirements as they apply to children's services.
• Knowledge of professional standards, supervision, revalidation/registration requirements and modern workforce development across non-medical disciplines.
• Understanding of the needs of staff working with children and young people across CAMHS, specialist mental health, community health and 0-19 universal services.
• Knowledge of national policy, inequalities, children's rights, co-production, trauma-informed and family-centred care
• Understanding of quality improvement, audit, research, outcomes measurement and learning from incidents, complaints and patient/carer feedback.

Desirable

• Knowledge of North West London children's services, Ealing Community Partners and Hounslow Community Healthcare.
• Knowledge of commissioning, partnership governance, ICB/local authority interfaces and integrated neighbourhood models.

Skills & Knowledge

Essential

• Able to provide authoritative professional advice across multiple non-medical disciplines while respecting discipline-specific accountability.
• Able to lead through influence across complex matrix arrangements and maintain effective relationships with operational, clinical and corporate leaders
• Able to analyse complex information and provide clear assurance, escalation and recommendations to senior governance forums.
• Able to develop standards, policies, training plans, supervision models and improvement programmes
• Excellent communication, report writing, presentation and facilitation skills, including the ability to manage sensitive, contentious or highly complex issues.
• Able to support staff wellbeing, reflective practice and safe professional decision-making in emotionally demanding children's services

Desirable

• Able to design or chair multi-professional professional forums, standards boards or assurance panels.
• Advanced skills in coaching, restorative leadership, clinical supervision, quality improvement or systems leadership.

POersonal Qualities & Values

Essential

• Visible, compassionate and inclusive leader who role models Trust values.
• Calm under pressure and able to maintain professional judgement in complex and high-risk situations
• Committed to equality, diversity, anti-racist practice, co-production and reducing health inequalities.
• Highly motivated, resilient and able to work independently within an accountability framework.
• Flexible across sites and able to participate in relevant senior leadership arrangements as required.

Desirable

• Evidence of contributing to regional or national professional networks, publications, teaching or conference presentations relevant to children's services.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

West London NHS Trust

Address

Ealing CAMHS

1 Armstrong Way

London

UB2 4SD

United Kingdom

Employer's website

https://www.westlondon.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

• Provide a full range of medical services as defined in the core GP contract, additional and enhanced services where appropriate.
• Provide other personal medical services to meet identified patients need.
• Make professional, autonomous decisions in relation to presenting problems whether self-referred or referred from other healthcare professionals within the organisation.
• Assess the healthcare needs of patients with undifferentiated and undiagnosed problems.
• Screen patients for disease risk factors and early signs of illness.
• Develop care plans for health in consultation with patients and in line with current practice; disease management protocols, provide counselling and health education.
• Work within current ICB policy for prescribing.

Person Specification

Experience

Essential

• Eager to learn and grow in healthcare environment.
• Strong clinical skills with an evidence-based approach to patient care.
• Proficient in using electronic health records and embracing new technologies.
• Excellent interpersonal skills with the ability to work effectively within a multidisciplinary team.
• Passionate about technology and improving healthcare outcomes.
• Ability to manage time effectively and work independently.
• Experience of working in a GP practice and Primary Care

Qualifications

Essential

• Registration and Certification
• Be included in NHS England list of medical practitioners as per section 91 of the NHS Act 2006.
• Hold full registration with the General Medical Council (GMC) on the General Practitioner Register.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Fir Park Medical Centre

Address

Lanark Gardens

Upton Rocks

Widnes

Cheshire

WA8 9DT

United Kingdom

Employer's website

https://www.firparkmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To respond to patient comments or complaints regarding any food quality issues and ensure appropriate action is taken

Liaise with all staff regarding any service issues and any changes to Menus on a daily basis

To work with any new starters to the department, demonstrating tasks and methods of work.

Report any maintenance problems or defects within the Kitchen to the Estates Department.

To deal with deliveries on an occasional basis, receiving any deliveries into the department, ensuring correct procedures are carried out in accordance with the HACCP system.

Person Specification

Experience

Essential

• Demonstrate knowledge of bulk cooking
• Give an example
• 1 Year experience

Desirable

• Working as a team
• Knowledge of large scale catering

Experience

Essential

• Minimum 2 years
• Clear communication skills

Desirable

• Basic Food Hygeine
• Allergen awareness
• NVQ Level 1/2

Experience

Essential

• Able to work un supervised

Desirable

• Understanding of HACCAP
• Evidence to support knowledge

Team work

Essential

• Able to work un supervised
• Communicate current legislation

Desirable

• Working as a team
• Explain all aspects of the job advertised

Cooking

Essential

• Be able to demonstrate creation of a menu
• Communicate current legislation

Desirable

• Basic Food Hygeine
• Work well within a large team

Fitness

Essential

• Physically Fit

Desirable

• Understanding of HACCAP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Cheshire and Mersey NHS Foundation Trust (WHH)

Address

Warrington

Lovely Lane

Warrington

WA5 1QG

United Kingdom

Employer's website

https://northcheshireandmersey.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

As a Band 5 Musculoskeletal Physiotherapist within the County Durham and Darlington Integrated Musculoskeletal Service, you will play an important role in delivering high-quality, evidence-based physiotherapy care to patients across County Durham and Darlington. Working within one of the largest integrated NHS trusts in England, you will be part of a supportive and experienced multidisciplinary team committed to providing timely, patient-centred MSK services.

You will manage your own outpatient caseload, assessing and treating patients presenting with a broad range of musculoskeletal conditions, including acute injuries, persistent musculoskeletal pain, orthopaedic and fracture clinic referrals, post-operative rehabilitation, soft tissue injuries, spinal conditions, upper and lower limb disorders, and patients requiring gym-based rehabilitation programmes. You will be responsible for planning, delivering and evaluating individualised treatment programmes that reflect the patient's goals, clinical presentation and evidence-based practice.

The role requires you to undertake comprehensive subjective and objective assessments, use sound clinical reasoning to formulate physiotherapy diagnoses, identify red flags and recognise when patients require escalation to senior clinicians or other services. You will deliver a range of physiotherapy interventions including exercise therapy, manual therapy, gym rehabilitation, education, advice, self-management strategies and health promotion to support patients in achieving the best possible outcomes.

You will monitor and review patient progress throughout their episode of care, adapting treatment plans where appropriate and ensuring safe, timely discharge when patients have achieved their rehabilitation goals. You will work closely with consultants, GPs, senior and advanced physiotherapists, extended scope physiotherapists and other members of the multidisciplinary team to ensure coordinated care and seamless patient pathways.

As part of the outpatient MSK service, you will be expected to organise and prioritise your workload effectively, balancing new and follow-up appointments while responding to changing service demands. You will maintain accurate, comprehensive and timely electronic patient records using SystemOne, ensuring documentation meets HCPC, CSP and Trust standards for clinical governance, confidentiality and professional accountability.

The successful candidate will actively participate in regular clinical supervision, in-service training and continuing professional development to enhance their knowledge and clinical skills within musculoskeletal physiotherapy. You will contribute to clinical audit, quality improvement initiatives and service development activities, supporting the delivery of a safe, effective and continually improving MSK service across County Durham and Darlington.

This post offers an excellent opportunity for a motivated Band 5 physiotherapist to gain experience within a busy NHS MSK outpatient service, develop clinical confidence, and work within a team that values learning, collaboration and high-quality patient care.

Person Specification

Special Skills and Knowledge

Essential

• Knowledge of evidence-based physiotherapy practice and current guidance relevant to the assessment and management of musculoskeletal conditions.
• Understanding of the professional, legal and ethical responsibilities of a registered physiotherapist, including HCPC and CSP standards.
• Demonstrates developing clinical reasoning skills, including recognition of red flags and knowing when to seek senior advice or refer appropriately.
• Ability to organise and prioritise a varied clinical workload with support, adapting to changing service demands.
• Excellent verbal and written communication skills, with the ability to communicate effectively with patients, carers and members of the multidisciplinary team.
• Competent IT skills, including the use of electronic patient records, Microsoft Office applications and digital systems used to support patient care and service delivery.

Desirable

• Knowledge of current developments and emerging evidence in musculoskeletal physiotherapy practice.
• Understanding of clinical audit, quality improvement and service evaluation within an NHS setting.
• Willingness to participate in audit, quality improvement and service development activities.
• Experience of supporting or participating in student education, peer learning or in-service training.
• Experience of using electronic patient record systems and digital tools to support patient care and clinical practice.
• Awareness of NHS MSK pathways and the importance of delivering evidence-based, patient-centred care.

Experience

Essential

• Undergraduate NHS clinical placement experience across the core clinical areas of physiotherapy, for example MSK, orthopaedics/trauma, neurology, cardiorespiratory care.
• Experience of working effectively within a multidisciplinary team.
• Evidence of excellent verbal and written communication skills across a range of clinical or professional settings.

Desirable

• Experience of working within a musculoskeletal physiotherapy service through undergraduate placements or post-registration employment.
• Experience of contributing to the learning and development of others, including supporting students, peers or new team members.
• Experience of participating in clinical audit, service evaluation, quality improvement or service development activities.

Statutory Registration

Essential

• HCPC registration

Desirable

• Member of CSP

Qualifications

Essential

• BSc in Physiotherapy or equivalent.
• Evidence of continuing professional development, including reflective practice
• An understanding of County Durham and Darlington NHS Foundation Trust values and how you adhere to them

Desirable

• Evidence of continuing professional development relevant to musculoskeletal physiotherapy.
• Attendance at postgraduate courses or training relevant to MSK physiotherapy practice.

Special Requirements

Essential

• Able to travel independently to fulfil duties of this post

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX

United Kingdom

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the attached Specialist Job pack with the full job description and responsibilities for this post.

You must hold full GMC with a license to practice.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our websitehttps://www.uhmb.nhs.uk

Person Specification

Qualifications

Essential

• Full Registration and a licence to practise with the General Medical Council.
• FRCA or an equivalent appropriate higher anaesthetic qualification.
• Completed a minimum of 12 years' medical work (either continuous period or in aggregate) since obtaining a primary medical qualification
• A minimum of six years should have been in a relevant specialty in the Specialty Doctor and/or closed SAS grades. Equivalent years' experience in a relevant specialty from other medical grades including from overseas will also be accepted.

Desirable

• Demonstrated ability to provide safe and effective immediate care for critically ill patients of all ages.
• Meets the requirements of a clinical/ educational supervisor, as defined by the GMC

Professional Values, Behaviours, Skills and Knowledge

Essential

• Practises with the professional values and behaviours expected of all doctors as set out in GMC Good Medical Practice and the Generic Professional Capabilities Framework (or equivalent for dentists).
• Critically reflects on own competence, understands own limits, and seeks help when required.
• Communicates effectively and is able to share decision-making with patients, relatives and carers; treats patients as individuals, promoting a person-centred approach to their care, including self-management.

Desirable

• Undertaken training in management and / or teamworking

Patient Safety & Quality Improvement

Essential

• Takes prompt action where there is an issue with the safety or quality of patient care, raises and escalates concerns, through clinical governance systems, where necessary.
• Applies basic human factors principles and practice at individual, team, organisation and system levels.

Desirable

• Participates in regional or national quality improvement projects
• Implements evidence-based change to improve patient care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals of Morecambe Bay NHS Trust

Address

Furness General Hospital

Dalton Lane

Barrow-In-Furness

LA14 4LF

United Kingdom

Employer's website

https://www.uhmb.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Your responsibilities will include:

• Owning commissioner relationships for your designated services, including leading contract management activity, coordinating contract renewals and variations, supporting commercial negotiations, and maintaining accurate records within our CRM systems.
• Supporting the full business development lifecycle, from market intelligence and opportunity assessment through to proposal development, tender submissions, mobilisation support and contracts management.
• Contributing to place based integrated governance arrangements and ensuring joint working between commercial, operational and support teams.
• Developing and maintaining clear reporting cycles, analysing financial, commercial and performance information, and presenting complex data in an accessible way.
• Working closely with the Senior Business Manager, finance colleagues and other Business Managers to support pricing, cost recovery, risk mitigation and contract performance.
• Coordinating with the clinical and operations teams to ensure services are running to budget, and that contract agreements reflect the services in practice.
• Building productive relationships with internal teams, commissioners, partners and stakeholders to identify opportunities, support service development and promote Marie Curies work.

Contract:Permanent | Part-time | 21 to 28 hours per week (3 to 4 days)

Salary: MCJES Grade E, £38,007£42,230 per annum, pro rata

Location: Hybrid working, split between Marie Curie Head Office and home working

What we are looking for

We are keen to hear from people who can demonstrate the essential skills, knowledge and experience set out in the job description, including:

• Experience of working in a commercial or business team, ideally within a health or social care environment.
• Strong data analysis, reporting and presentation skills, with the ability to interpret complex information and communicate insights clearly.
• Demonstrable ability to build effective relationships with internal and external stakeholders, take a proactive approach to problem-solving, and work collaboratively to manage competing priorities and workloads..
• Strong knowledge of Microsoft Excel and comfortability with Power BI and commercial systems such as CRM, Docusign or digital contracting tools.
• Excellent written and verbal communication skills, with confidence negotiating, influencing and working diplomatically with a wide range of stakeholders.
• Problem solving and decision making skills, with experience completing risk assessments and identifying commercial risks.
• Flexibility, motivation and the ability to work independently, manage competing priorities and meet tight deadlines.
• A degree qualification, or equivalent relevant experience; a management qualification, financial management and project management experience would be desirable.

Please note that this role does not include line management responsibilities.

What's in it for you

• Annual leave allowance 27 days plus 8 public holidays (pro-rata)
• Marie Curie Contributary Pension Scheme
• Continuous Professional development (Marie Curie supports and encourages personal and professional development)
• Industry leading training programmes

Benefits you will love

• Defined contribution schemes for Pension(the charity will match your contribution up to 7.5%)
• Marie Curie Group Personal Pension Scheme
• Help with eyecare cost (T & Cs apply)
• Entitled to Benefit Hub Discount Scheme
• 15% discount in Marie Curie shops
• Entitled to Marie Curie Blue Light Card
• Life assurance

Application Process

• Closing date for applications: 30 September 2026
• As part of your online application, you will be asked for a CV. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.

For further information or to arrange an informal chat please contact [email protected]

Additional Information

This role will be subject to receiving an enhanced DBS criminal record check.

We reserve the right to close this vacancy early.

Agencies need not apply

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone staff and volunteers alike supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at [email protected].

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you your experience, perspective and voice.

Person Specification

Qualifications

Essential

• Degree qualification

Desirable

• Management qualification

Experience

Essential

• Experience of working in a commercial / business team
• Working in a health or social care environment
• Data analysis and presentation
• Utilisation of commercial systems such as a CRM, docusign etc.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Marie Curie

Address

Hybrid working model with time split between Marie Curie Head Office and home-based working

One Embassy Gardens, 8 Viaduct Gardens

London

England

SW11 7BW

United Kingdom

Employer's website

https://www.mariecurie.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE TO EVERY LIFE

We have an exciting opportunity for a Bank Mental Health Nurse to join our Mental Health team at HMP Winchester, a category B Prison located in central Winchester.

HMP Winchester is a Category B Local remand prison located in Central Winchester accommodating approximately 670 male prisoners.

Although the site is close to Winchester city centre there is onsite parking for all staff and it is a short walk from Winchester train station.

Hours

Weekdays and weekends, working 08:00-16:00 - 7 day service. Ad-hoc requirement.

Salary

£23.83 per hour

How will we support you?

Bespoke induction, including our Introducing Health in Justice training course

Competency framework

Regional and national career development opportunities

Our bespoke Learning Management System to address your learning needs

Support from the wider team

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

Person Specification

Qualifications

Essential

• Please click apply to view job description and personal specification

Desirable

• Please click apply to view job description and personal specification

Experience

Essential

• Please click apply to view job description and personal specification

Desirable

• Please click apply to view job description and personal specification

Additional Criteria

Essential

• Please click apply to view job description and personal specification

Desirable

• Please click apply to view job description and personal specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group - Health in Justice

Address

Romsey Rd

Winchester

Hampshire

SO22 5DF

United Kingdom

Employer's website

https://practiceplushij.com/ (Opens in a new tab)

Job description

Job responsibilities

What we offer:

• Hybrid working arrangements – because NHSBT works nationally, we’re able to offer hybrid working options that give you more flexibility to balance work with life.
• Flexible working options – we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
• Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
• Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions‎
• Supportive learning culture - we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
• Health and wellbeing support – we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.

As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.

You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:

• Read about our application process
• Learn more about our culture at NHSBT

To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.

Person Specification

Qualifications

Essential

• Registered Nurse with current Nursing and Midwifery Council (NMC) registration (Part 1 Adult/General, Level 1 or 2).
• Evidence of ongoing professional development and commitment to continued learning.
• Experience of managing clinical environments within a regulatory framework such as Blood Safety and Quality Regulations (BSQR) and Good Manufacturing Practice (GMP).
• Knowledge and understanding of BSQR and GMP requirements.
• Valid UK driving licence.

Experience

Essential

• Substantial management and leadership experience within a clinical environment.
• Experience of leading and implementing change, while motivating and supporting teams to deliver high standards of care.
• Excellent verbal and written communication skills, including the ability to influence, negotiate and build effective working relationships.
• Strong analytical, decision-making and problem-solving skills, with experience of risk management, performance management and clinical governance.
• Experience of mentoring, coaching and developing colleagues, alongside a commitment to continuous learning and improvement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Blood and Transplant

Address

Plymouth (NHSBT)

Plymouth

United Kingdom

PL6 8DH

United Kingdom

Employer's website

https://www.nhsbt.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

At Everyturn Mental Health, we believe that everyone deserves the opportunity to live well, recover, and thrive. We're looking for an experienced and passionate Clinical Lead to join our dedicated team at our Coalway Lane service, a 20-bed Mental Health Rehabilitation and Recovery service supporting adults with complex mental health needs.

Coalway Lane provides a welcoming, community-focused environment that feels like a home rather than a hospital. We work with a strengths-based, least restrictive approach, supporting people to build confidence, develop daily living skills, strengthen resilience, and prepare for successful community living.

About the role

As Clinical Lead, you will work closely with the Service Manager to help lead and develop the service, ensuring the delivery of safe, effective, person-centred care. You will provide clinical leadership to the nursing and support teams, oversee quality and governance processes, and ensure residents receive support that promotes positive recovery outcomes.

You will play a key role in fostering a positive culture, supporting staff development, managing risk, and maintaining high standards of care across the service. The role also includes deputising for the Service Manager when required.

Key responsibilities

• Provide clinical leadership and support to the multidisciplinary team.
• Support the Service Manager with the organisation and development of the service.
• Ensure care is person-centred, outcome-focused, and promotes dignity, independence, and recovery.
• Manage, support, and develop a team of nursing and support staff.
• Monitor service quality, undertake audits, and contribute to governance processes.
• Oversee medication management and ensure safe clinical practice.
• Identify, manage, and escalate risks appropriately.
• Support student nurses and newly qualified nurses through coaching and mentoring.
• Monitor performance, resources, and service delivery against agreed objectives.
• Deputise for the Service Manager when required.

About you

We're looking for a compassionate and resilient leader who is committed to delivering high-quality mental health care and supporting people with complex needs to achieve their goals.

Essential Requirements

• Registered Mental Health Nurse Nurse (NMC First Level Registration).
• Significant experience working with adults with complex mental health needs.
• Significant post-registration nursing experience.
• Strong understanding of mental health legislation, including the Mental Health Act, Mental Capacity Act, and safeguarding responsibilities.
• Experience of robust risk assessment and risk management.
• Sound knowledge of mental health medications and clinical decision-making.
• Experience of leading teams and achieving positive clinical outcomes.
• Excellent communication, relationship-building, coaching, and mentoring skills.
• Ability to work confidently in complex and sometimes challenging environments.

What We Offer In Return

We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

• 30 days annual leave plus bank holidays (rising to 32 days at 5 years service) pro rata for part-time and the option to purchase or sell days
• Enhanced pension
• Wagestream - ability to release earnings, giving you instant access to your pay
• Smart Clinic Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
• Enhanced life assurance scheme, payment being three times your annual salary
• Plus, many more great benefits on offer

Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.

We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.

We particularly encourage applicants from ethnic minority backgrounds, as we strive to ensure our service reflects the diversity within our locality.

In order to streamline our recruitment process, once we have received a sufficient number of applications, we reserve the right to expire vacancies, so please submit your application as soon as possible.

Person Specification

Qualifications

Essential

• Registered Mental Health Nurse Nurse (NMC First Level Registration).

Experience

Essential

• Significant experience working with adults with complex mental health needs.
• Significant post-registration nursing experience.
• Strong understanding of mental health legislation, including the Mental Health Act, Mental Capacity Act, and safeguarding responsibilities.
• Experience of robust risk assessment and risk management.
• Sound knowledge of mental health medications and clinical decision-making.
• Experience of leading teams and achieving positive clinical outcomes.
• Excellent communication, relationship-building, coaching, and mentoring skills.
• Ability to work confidently in complex and sometimes challenging environments.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Everyturn Mental Health

Address

Everyturn Mental Health

2-8 Coalway Lane North

Gateshead

NE16 3EY

United Kingdom

Employer's website

https://www.everyturn.org/careers-at-everyturn/ (Opens in a new tab)

Job description

Job responsibilities

At Everyturn Mental Health, we believe that everyone deserves the opportunity to live well, recover, and thrive. We're looking for an experienced and passionate Clinical Lead to join our dedicated team at our Coalway Lane service, a 20-bed Mental Health Rehabilitation and Recovery service supporting adults with complex mental health needs.

Coalway Lane provides a welcoming, community-focused environment that feels like a home rather than a hospital. We work with a strengths-based, least restrictive approach, supporting people to build confidence, develop daily living skills, strengthen resilience, and prepare for successful community living.

About the role

As Clinical Lead, you will work closely with the Service Manager to help lead and develop the service, ensuring the delivery of safe, effective, person-centred care. You will provide clinical leadership to the nursing and support teams, oversee quality and governance processes, and ensure residents receive support that promotes positive recovery outcomes.

You will play a key role in fostering a positive culture, supporting staff development, managing risk, and maintaining high standards of care across the service. The role also includes deputising for the Service Manager when required.

Key responsibilities

• Provide clinical leadership and support to the multidisciplinary team.
• Support the Service Manager with the organisation and development of the service.
• Ensure care is person-centred, outcome-focused, and promotes dignity, independence, and recovery.
• Manage, support, and develop a team of nursing and support staff.
• Monitor service quality, undertake audits, and contribute to governance processes.
• Oversee medication management and ensure safe clinical practice.
• Identify, manage, and escalate risks appropriately.
• Support student nurses and newly qualified nurses through coaching and mentoring.
• Monitor performance, resources, and service delivery against agreed objectives.
• Deputise for the Service Manager when required.

About you

We're looking for a compassionate and resilient leader who is committed to delivering high-quality mental health care and supporting people with complex needs to achieve their goals.

Essential Requirements

• Registered Mental Health Nurse Nurse (NMC First Level Registration).
• Significant experience working with adults with complex mental health needs.
• Significant post-registration nursing experience.
• Strong understanding of mental health legislation, including the Mental Health Act, Mental Capacity Act, and safeguarding responsibilities.
• Experience of robust risk assessment and risk management.
• Sound knowledge of mental health medications and clinical decision-making.
• Experience of leading teams and achieving positive clinical outcomes.
• Excellent communication, relationship-building, coaching, and mentoring skills.
• Ability to work confidently in complex and sometimes challenging environments.

What We Offer In Return

We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

• 30 days annual leave plus bank holidays (rising to 32 days at 5 years service) pro rata for part-time and the option to purchase or sell days
• Enhanced pension
• Wagestream - ability to release earnings, giving you instant access to your pay
• Smart Clinic Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
• Enhanced life assurance scheme, payment being three times your annual salary
• Plus, many more great benefits on offer

Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.

We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.

We particularly encourage applicants from ethnic minority backgrounds, as we strive to ensure our service reflects the diversity within our locality.

In order to streamline our recruitment process, once we have received a sufficient number of applications, we reserve the right to expire vacancies, so please submit your application as soon as possible.

Person Specification

Qualifications

Essential

• Registered Mental Health Nurse Nurse (NMC First Level Registration).

Experience

Essential

• Significant experience working with adults with complex mental health needs.
• Significant post-registration nursing experience.
• Strong understanding of mental health legislation, including the Mental Health Act, Mental Capacity Act, and safeguarding responsibilities.
• Experience of robust risk assessment and risk management.
• Sound knowledge of mental health medications and clinical decision-making.
• Experience of leading teams and achieving positive clinical outcomes.
• Excellent communication, relationship-building, coaching, and mentoring skills.
• Ability to work confidently in complex and sometimes challenging environments.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Everyturn Mental Health

Address

Everyturn Mental Health

2-8 Coalway Lane North

Gateshead

NE16 3EY

United Kingdom

Employer's website

https://www.everyturn.org/careers-at-everyturn/ (Opens in a new tab)

Job description

Job responsibilities

The role will involve handling a high volume of incoming telephone enquiries, assisting patients with their queries and ensuring they are directed to the most appropriate service or member of the team. You will also be responsible for completing and processing online appointment requests, ensuring that information is recorded accurately and that patients receive the appropriate support.

You will work closely with colleagues within the hub and across all practices, using a range of computer systems and digital platforms to manage patient enquiries and support the smooth running of the service. The role requires a high level of confidentiality, professionalism and accuracy at all times.

You will be speaking with a wide range of patients and will need to be confident communicating with people from different backgrounds and with varying needs. The ability to remain calm, professional and courteous when dealing with challenging, sensitive or sometimes difficult inquiries is particularly important.

We are looking for individuals who are patient-focused, approachable, organised and confident communicators, who enjoy working as part of a team and can work effectively in a busy hub environment while maintaining a high standard of service to our patients.

Person Specification

Skills

Essential

• Additional Criteria
• Essential
• Excellent verbal communication skills and a clear understanding of spoken English.
• Good command of written English, with the ability to accurately record information.
• Confident and professional telephone manner.
• Excellent listening skills and the ability to understand what a patient is asking for.
• Able to communicate clearly and appropriately with people from a wide range of backgrounds and with different needs.
• Able to remain calm, polite and professional when dealing with difficult or challenging conversations.
• Able to work accurately and efficiently when handling a high volume of inquiries.
• Good organisational skills and the ability to prioritise workload.
• Able to work effectively as part of a team within a busy hub environment.
• Reliable, punctual and committed to providing a high standard of patient service.
• Understands the importance of patient confidentiality and data protection.
• Flexible and willing to support the needs of both practices and the wider hub team.
• Desirable
• Knowledge and understanding of NHS services and primary care.
• Understanding of the role of reception and patient-facing staff within general practice.
• Knowledge of online consultation and appointment processes.
• Experience of dealing with vulnerable patients or patients with additional communication needs.
• Willingness to undertake further training and develop knowledge of practice systems and services.

Experience

Essential

• xperience
• Essential
• Experience of working in a customer-facing or patient-facing environment.
• Experience of dealing with telephone enquiries and communicating with members of the public.
• Experience of handling a range of enquiries and providing clear and appropriate information.
• Experience of using computerised systems to record and retrieve information.
• Experience of working in a busy environment and managing competing demands.
• Experience of maintaining confidentiality when dealing with personal or sensitive information.

Desirable

• Desirable
• Previous experience within general practice, the NHS or another healthcare environment.
• Experience of working within a hub, contact centre or centralised service.
• Experience of using GP practice systems and online appointment systems.
• Experience of dealing with sensitive, distressed or challenging patients/customers.

Qualifications

Essential

• Person Specification Patient Advisor
• Qualifications
• Essential
• Good standard of general education.
• Good standard of written and spoken English.
• Ability to use basic computer systems and digital applications.
• Desirable
• E

Desirable

• GCSE English and Maths or equivalent.
• Customer service, administration or healthcare-related qualification.
• Training in customer service or telephone communication.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Keston and Moorings Medical Practice

Address

Purley War Memorial Hospital

856 Brighton Road

Purley

Surrey

CR8 2YL

United Kingdom

Employer's website

https://www.kestonmedicalpractice.co.uk/ (Opens in a new tab)