Job summary

We are excited to advertise a part-time Band 8a maternity cover in the ELFT Community Eating Disorder Service (https://www.elft.nhs.uk/services/east-london-eating-disorder-service-adults). We are seeking a Senior Psychologist or CBT Therapist to join our expanding team of psychologists, therapists, clinical associates in psychology, and dietitians.

The post will support people meeting diagnostic criteria for an eating disorder whose relationship with food, eating and body image significantly affects their health and wellbeing. The role will focus on those with moderate impact on physical health.

The successful candidate will take a senior role in daily service operations: screening referrals, completing assessments, developing treatment plans, holding a caseload, and supporting the team. They will contribute to the development and management of a FREED-informed model of care across East London, working into IAPT services, supporting primary care networks, and liaising with St Ann's Specialist Eating Disorders Service.

This is a leadership role within a vibrant, progressive team. Applicants should have experience supporting people with eating difficulties, but we are equally interested in your unique skills and qualities. We warmly welcome applications from people with lived experience of mental health services, carers, or those with strong connections to the boroughs we serve.

Main duties of the job

1. 1. To oversee a senior role in the daily operations of the eating disorder service, supporting the team in screening referrals, conducting assessments, developing treatment plans, and managing a clinical caseload effectively.

   2. To manage all referrals coming through our self-referral portal, providing updates to the Clinical Lead for Eating Disorders (Adults) on its progress, while identifying areas for improvement and opportunities for further service enhancements.

   3. To ensure the production of accurate and timely documentation, overseeing the maintenance of comprehensive records for all service users in accordance with your Professional Code of Conduct and Trust policies.

   4. To take the lead in the ongoing development of a high-quality service, contributing to local emergency plans and team risk assessments, all grounded in evidence-based practice, care pathways, and adhering to NICE and Department of Health Guidance.

   5. To work closely with the Service Lead in the development and implementation of operational and clinical policies, contributing to the formulation and review of appropriate guidelines.

   6. To maintain a clinical caseload, delivering evidence-based therapies in line with NICE guidelines.

   7. To provide clinical supervision and line management to team members, including psychologists, therapists, clinical associates in psychology, and peer support workers.

About us

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Job summary

We have an opportunity for an experienced and committed pharmacy technician to join the East London NHS Foundation Trust Pharmacy bank. The post holder will lead on a full range of dispensing activities, using their enthusiasm to motivate the team to meet department deadlines, as well as participating in the line management of junior staff. You will use pharmacy computer systems and robotics to co-ordinate and maintain the supply of medicines.

You should have great communication and interpersonal skills; be calm, flexible and adaptable; and be able to work in a dynamic environment.

You will be expected to develop good working relationships with other staff within pharmacy and with the multidisciplinary team.

All applicants must have completed a BTEC / NVQ Level 3 in Pharmaceutical Sciences or equivalent and be registered as a pharmacy technician with the General Pharmaceutical Council.You will possess an accreditation in medicines management training (AIMMS/MOPs) and have completed accredited checking technician training (ACPT) .

Main duties of the job

• To assist with the provision of a high quality pharmacy service to patients of the Trust
• To undertake general dispensary, stores and procurement activities
• To take a lead in the day-to-day running of the Department
• To maintain the ACPT qualification
• To line manage, train and support junior staff.

About us

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Details

Date posted

05 October 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£18.38 to £26.37 an hour Per Hour

Contract

Bank

Working pattern

Flexible working

Reference number

363-BankClinical-Pharmacy

Job locations

Pharmacy Department

Mile End Hospital, Bancroft Road

London

E1 4DG

United Kingdom

Job description

Job responsibilities

Please kindly refer to the job description and person specification attached to this vacancy for further details.

Job description Job responsibilities Please kindly refer to the job description and person specification attached to this vacancy for further details.

Person Specification

Educational/ Qualification

Essential

• GPhC approved level 3 pharmacy services/technician qualification/course (i.e. BTEC/City & Guilds/NVQ3) or equivalent
• Registered as a Pharmacy Technician with the GPhC or eligible to be registered
• Completed final accuracy checking training as part of the pharmacy technician qualification (post-2020) OR accredited with a final accuracy checking (ACPT) qualification
• Completed medicines optimisation training as part of the pharmacy technician qualification (post-2020) OR accredited with a medicine's optimisation qualification (AIMMs/MOPs)

Desirable

• NVQ Assessor or Educational Supervisor qualification

Experience

Essential

• Minimum 1 year in hospital pharmacy post qualification
• Working within a multidisciplinary team
• Previous Leadership and Management Experience
• Experience of dealing with the public

Desirable

• Ward based clinical work
• Experience in teaching and training
• Previous experience of service quality measurement/audit
• Experience of ordering and invoicing
• Writing and Implementation of policies and procedures

Knowledge/ Skills

Essential

• Ability to plan, assess and monitor workload to meet deadlines
• Knowledge and proven experience of good stock control
• Knowledge of a range of drug therapies
• Ability to work independently and in an organised manner
• Conflict Resolution and Negotiation skills
• Ability to work carefully with attention to detail
• Numerate - able to perform simple calculations
• Has an understanding of the need for patient confidentiality
• Use of Microsoft Excel/Word to intermediate level

Desirable

• Management of pharmacy robotics and IT systems
• Ability to plan and chair meetings

Person Specification Educational/ Qualification Essential GPhC approved level 3 pharmacy services/technician qualification/course (i.e. BTEC/City & Guilds/NVQ3) or equivalent Registered as a Pharmacy Technician with the GPhC or eligible to be registered Completed final accuracy checking training as part of the pharmacy technician qualification (post-2020) OR accredited with a final accuracy checking (ACPT) qualification Completed medicines optimisation training as part of the pharmacy technician qualification (post-2020) OR accredited with a medicine's optimisation qualification (AIMMs/MOPs) Desirable NVQ Assessor or Educational Supervisor qualification Experience Essential Minimum 1 year in hospital pharmacy post qualification Working within a multidisciplinary team Previous Leadership and Management Experience Experience of dealing with the public Desirable Ward based clinical work Experience in teaching and training Previous experience of service quality measurement/audit Experience of ordering and invoicing Writing and Implementation of policies and procedures Knowledge/ Skills Essential Ability to plan, assess and monitor workload to meet deadlines Knowledge and proven experience of good stock control Knowledge of a range of drug therapies Ability to work independently and in an organised manner Conflict Resolution and Negotiation skills Ability to work carefully with attention to detail Numerate - able to perform simple calculations Has an understanding of the need for patient confidentiality Use of Microsoft Excel/Word to intermediate level Desirable Management of pharmacy robotics and IT systems Ability to plan and chair meetings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East London NHS Foundation Trust

Address

Pharmacy Department

Mile End Hospital, Bancroft Road

London

E1 4DG

United Kingdom

Employer's website

https://www.elft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East London NHS Foundation Trust

Address

Pharmacy Department

Mile End Hospital, Bancroft Road

London

E1 4DG

United Kingdom

Employer's website

https://www.elft.nhs.uk/ (Opens in a new tab)

Job summary

As a Physiotherapist within the Offender Health setting, you will provide advanced assessment and treatment to patients with complex and chronic conditions. You will work as an autonomous practitioner, determining clinical diagnoses and treatment plans, while ensuring high standards of care and maintaining clinical records.

Hours : 8 sessions per month (flexible)

Main duties of the job

Your Day to Day:

• Manage a clinical caseload, including offender health and potential private/staff patients.
• Develop and expand business opportunities within the service.
• Work within contract-specific KPIs and report statistics to Senior Management.
• Ensure compliance with professional standards, policies, and clinical governance.
• Liaise regularly with Senior Management and contribute to continuous improvement.
• Manage the delivery of physiotherapy services across multiple locations, if required.
• Maintain and report on clinical incidents, complaints, and compliments.
• Participate in monthly feedback and meetings with Senior Management.

• Essential:
  • HCPC and CSP registered Physiotherapist.
  • A minimum of two years experience as a Physiotherapist with exposure to rotational roles in respiratory, MSK, and Neuro.
  • Experience in independent working and lone working.
  • Energetic and proactive, with the ability to work flexibly within a prison clinical setting.
  • Good communication and interpersonal skills.
  • Strong time management and organisational skills.
  • Computer literate with proficiency in Microsoft Office.
• Desirable:
  • Postgraduate qualification such as MSc.
  • Experience working in a secure setting.
  • Postgraduate qualification in Microsoft Office.

About us

Why Join Us?

PHL Group was founded in 2009 by a team of experienced General Practitioners and commercial partners, driven by a clear vision to deliver high-quality healthcare services that positively impact local communities. Led by an experienced team of clinicians and healthcare leaders with extensive expertise across urgent and primary care settings,

PHL Group operates a wide range of services across the UK and internationally, including Integrated Urgent Care, GP Practices, Custody Healthcare, ADHD services, Home Visiting, and Wait Time Support.

Supported by a well-established organisational infrastructure, robust clinical governance, and industry-leading professionals, PHL Group is committed to enabling people to remain well and receive the best possible health and social care through innovation, quality, and compassion.

At the heart of everything we do are our core values Truly Care, Team First, and Pioneering Innovationmaking PHL Group a forward-thinking organisation where people are empowered to make a real difference.

Applications

Due to the high volume of applications, only shortlisted candidates will be contacted. If your application is successful, you can expect to hear from us within 2 weeks of submission.

Please note that this advert will remain open until the position is filled. Interviews will be held throughout the advertising period, so we encourage you to apply early to avoid disappointment.

Job summary

Shefford Health Centre is situated within easy reach of Bedford, Hitchin and Luton, while offering the benefits of a pleasant market-town setting surrounded by beautiful Bedfordshire countryside, including the nearby Pegsdon Hills.

The practice also benefits from convenient access to the M1 and A1(M), with excellent transport links providing easy access to the wider region and London.

Our practice serves a growing patient population of approximately 20,500 patients, and we are committed to maintaining high-quality, patient-centred care while continually developing our services.

As our practice continues to grow and develop its services, we are seeking an enthusiastic, committed and forward-thinking Salaried GP to join our established and supportive team. The role is for 6 sessions per week, worked across Monday, Thursday and Friday.

Main duties of the job

Clinical consultations assess, diagnose, treat and manage patients presenting with acute, chronic and complex conditions, through face-to-face, telephone, video and online consultations.

Prescribing and medication management prescribe safely, review medication, monitor high-risk medicines and respond to medication-related queries.

Long-term condition management contribute to the management of diabetes, hypertension, cardiovascular disease, respiratory disease, mental health and other chronic conditions.

Investigations and results request appropriate blood tests, imaging and other investigations; review results; take appropriate action; and communicate outcomes to patients.

Referrals make appropriate referrals to secondary care, community services and other healthcare professionals, including urgent suspected-cancer pathways where indicated.

• Clinical correspondence
• Urgent and same-day care
• Home visits
• Clinical documentation
• Safeguarding
• Preventive medicine
• QOF and contractual work
• Clinical administration
• Clinical governance Team working
• Meetings and development
• Professional responsibilities

About us

Shefford Health Centre is a modern, purpose-built GP practice located on the edge of the historic market town of Shefford in Central Bedfordshire.

We are a friendly, high-performing and progressive GP training practice, with a strong emphasis on education, professional development and collaborative working. We are also the lead practice for our PCN, providing opportunities to work closely with a broad multidisciplinary team.

Our clinical team includes:

• 5 GP Partners & 6 Salaried GPs

• Paramedic support
• 4 Practice Nurses
• 3 HCAs
• GP Assistants
• Clinical Pharmacists
• Dedicated Medicines Management Team
• Reception and Administrative teams
• Additional PCN multidisciplinary team members

We utilise Rapid Health's AI-supported triage system to help manage demand effectively and support our clinicians in delivering safe and efficient patient care.

Job summary

An exciting opportunity has arisen within our department for a highly motivated individual , with good levels of numeracy and literacy and excellent communication skills .The post holder has responsibility for the provision of a professional, comprehensive and efficient reception and booking service for patients and members of the department and managing the patient pathway in line with the Emergency Department Operational Policy

Main duties of the job

The main duties include -:

registering patients on arrival to the emergency department , scanning , emailing , filing, answering enquiries. Liasing with patients , relatives , carers outside agencies and colleagues face to face and via telephone, Maintaining confidentiality at all times.

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Job summary

NHS North East London ICB serves one of the country's most diverse populations. As we evolve our role as a strategic commissioner, we are seeking a Chief Strategy Officer to join our Executive Team and help shape high-quality, sustainable services.

Reporting to the Chief Executive, you will lead system-wide strategy, strategic planning, population health intelligence, forecasting and modelling, and strategic commissioning of planned care and specialised services. You will also provide strategic leadership across digital and estates, working with NHS, local authority and community partners to improve outcomes and reduce inequalities.

About You

You will be an established senior leader with significant experience of strategy in a complex health, care or comparable system. You will bring Board-level or very senior leadership experience, strong partnership skills and a track record of turning strategy into measurable improvement. You will be confident using data, evidence and insight to inform decisions and bring partners and communities around a shared vision.

We welcome applications from underrepresented groups and those bringing different perspectives and experiences to our leadership team.

For a confidential conversation, contact Finn McNulty at Hunter Healthcare: [email protected] | 07966 006091.

Please submit your application via this link: https://hhmicrosites.com/hh-microsites-home/nel-icb-cso-welcome/

Main duties of the job

Reporting to the Chief Executive, the Chief Strategy Officer will lead the development and delivery of system-wide strategy for North East London, ensuring long-term plans and commissioning decisions are informed by high-quality data, evidence, insight and the voices of our communities.

You will lead strategic planning, population health intelligence, forecasting and modelling, alongside the strategic commissioning of planned care and specialised services. The role will also provide strategic leadership across key infrastructure priorities, including digital and estates.

Working across organisational boundaries, you will build strong relationships with NHS providers, local authorities, communities and wider partners, aligning stakeholders around a shared vision and translating strategy into tangible improvements. You will help ensure resources are focused effectively, support transformational change and drive our ambitions to improve population health, reduce inequalities and deliver high-quality, sustainable services across North East London.

About us

NHS North East London Integrated Care Board (ICB) was formed on 1 July 2022.

We are an exciting new organisation putting the needs of communities at the heart of our commissioning arrangements.

We are working with local people and partners across health, social care and the voluntary sector in innovative ways to improve health and wellbeing for all our communities. Our key priority in the next year will be to develop closer integrated and collaborative ways of working with all our partners to implement our Out of Hospital Strategy.

We can only do this with great staff who are encouraged and supported, which is why we invest in them, listen to them, make sure we are representative of our populations and that we foster their health and wellbeing.

Please note that all vacancies will be subject to a probation period in line with the Probation Policy.

Job summary

Are you looking to progress and develop your career in a fast paced and supportive working environment? We have an exciting opportunity in our dynamic Finance Team supporting a 2bn+ NHS Foundation Trust with a track record of high quality on the job training.

We are committed to career development and offer a flexible and collaborative working environment where your health and wellbeing are valued. We are constantly evolving, improving and encourage innovation.

An opportunity has arisen for a Finance Business Partner Role supporting the Trust's complex specialties and departments. We are looking for fully qualified Accountant to join the team. You will be providing accurate, timely and insightful financial information to give your professional advise managers and clinicians.

Our experienced Financial Management Team within the Trust offers a wealth of learning and development to help you achieve your career goals with the opportunity to take your career to the next level.

We work on a hybrid model with a blend of office based, on site, and remote working. Office based days will be at our newly refurbished offices at Regent Court, which is accessible via public transport, a few minutes from Five Ways station. On site working will be from our hospital sites when required. Remote home working will be supported for up to 2 days per week. Other specific details/flexible working options can be discussed as part of the interview process.

Main duties of the job

Financial Reporting

Produce accurate, timely and appropriate monthly financial and performance management information for the Group(s), including the monthly management accounts within the timescales determined by the Trust. This will involve the collection, collation and processing of complex data from a variety of sources into appropriate information to allow input into the computerised ledger.

Calculate accruals, prepayments and adjustments to be reflected in the monthly management accounts and maintain a clear audit trail by means of adherence to trust financial procedures and International Financial Reporting Standards (IFRS).

Quality check month end reports for accuracy.

Produce year- end financial projections to assist in the management of budgets.

Supervise Assistant Management Accountants and Management Accountancy Assistants, including delegation of tasks as appropriate.

Produce monthly variance reports and graphs to explain the in-month and year-to-date financial variances.

Present complex financial and performance information to the Group(s) Management Team, other senior managers and clinical staff at a range of forums including regular group and Divisional Board meetings, as well as one-to-one meetings with individual budget holders.

Ensure that monthly financial performance information is communicated to budget holders within the Group(s) and that any issues raised are addressed in an appropriate and timely fashion.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job summary

Director of Operations / Consultant in Public Health (Medicine)

Provide Community CICLocation: Colchester, Essex with hybrid working arrangementsContract: Full TimeSalary: Senior Management Grade 4 (£97,229 - £116,673 dependent on experience & scope of practice) plus benefits

Interview Date: 16 November 2026 at Provide HQ, Colchester

Main duties of the job

Shape the Future of Community Public Health Services

Provide Community is seeking an exceptional Consultant in Public Health or Consultant in Public Health Medicine to join our senior leadership team in a newly created role that combines operational leadership with strategic public health expertise.

This is a unique opportunity to influence the future of population health across Essex and beyond while working within one of the UK's leading employee-owned Community Interest Companies.

As Director of Operations/Consultant in Public Health, you will lead the operational delivery of a portfolio of public health services whilst providing strategic leadership on health inequalities, prevention and population health improvement across the wider Provide Group.

You will work alongside senior executives and system partners to improve outcomes for communities, reduce inequalities and develop innovative approaches to delivering high-quality, sustainable public health services.

About us

About Provide Community

Provide Community is an employee-owned Community Interest Company delivering health and social care services across East Anglia, Dorset and Northern England. Every surplus we generate is reinvested back into our services and communities, helping us expand our reach and improve the care we provide.

Our values of care, innovation and compassion underpin everything we do, and our ambition is to enrich lives and strengthen communities through high-quality, person-centred services.

Job summary

Our new role of Pre-admissions Nurse at Chestnut Tree House will provide a person-centred and family-focused nursing assessment for babies, children and young people referred to or accessing the childrens hospice. The role will help ensure that admissions are safe, appropriate, well planned and responsive to the needs and wishes of children, young people and families.

Main duties of the job

Responsible for coordinating and completing holistic pre-admission assessments to ensure that each childs clinical, emotional, social, safeguarding, practical and family needs are understood before admission or use of hospice services.

An experienced Registered Nurse with expereince of working with Children and Young People with complex needs or lif-limiting conditions.

Have the skills to undertake assessments and make strong clinical decisions and have great communication skills to be able to have sensitive conversations.

About us

Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce.

Chestnut Tree House is the childrens hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions.

St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services.

Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.

Job summary

We are currently recruiting for exciting opportunities to join Turning Point and be part of our highly successful and innovative Talking Therapies service.

Total Wellbeing Luton is an integrated Talking Therapies service combining healthy lifestyles and emotional health programmes provided in partnership with Active Luton and we are looking for a qualified PWP to join the team.

The service in Luton provides person-centered, holistic and accessible wellbeing services which are flexible and creative, easy to access and navigate and responsive to the needs of local people. The service contributes to tackling inequalities in health through promoting and supporting people to develop healthier behaviours and lifestyles in the context of their own local communities.

As well as supporting the community with improving their physical and emotional heath, we also prioritise our staff wellbeing. Were based at Active Luton gyms and community centres, which all staff can access and use freely.

We offer regular masterclasses to upskill our therapists and support their career development as well as opportunities to access additional modality training.

This is a hybrid role and can involve a combination of service based and home working, with a minimum of 2-3 days in the office.

We also offer a £1,200 joining bonus.

Main duties of the job

Whether you are an experienced PWP or you are newly qualified, you will be joining Total Wellbeing Luton which is a highly regarded and experienced national provider of IAPT service on behalf of the NHS. As a key member of the team, you will be working closely with our clinical team to maintain our high standard and help us to develop this further.

As a PWP, youll be managing your own caseload providing evidence based treatments via one to one and group settings. We offer a high standard of in house clinical supervision and training with BABCP accredited supervisors. We offer regular masterclasses to upskill our therapists and support their career development as well as opportunities to access additional modality training.

Alongside managing your own caseload, PWPs also deliver psychoeducation workshops and webinars to local businesses, organisations and community groups.

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

Job summary

An exciting opportunity has arisen for an experienced and innovative senior nurse to join Walsall Healthcare NHS Trust as Emergency Department Matron. The post holder will provide visible clinical and operational leadership across the Adult and Paediatric Emergency Departments, ensuring the delivery of safe, high-quality, patient-centred care.

Working as a key member of the Emergency Care leadership team, you will lead on patient safety, quality, workforce development, patient flow, governance and service improvement, whilst supporting staff to deliver excellent outcomes for patients and families.

This is an excellent opportunity for a dynamic leader with a passion for emergency care, quality improvement and developing high-performing teams within a fast-paced environment.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBER OF APPLICATIONS.

Main duties of the job

The Emergency Department Matron will provide visible clinical and operational leadership across the Adult and Paediatric Emergency Departments, ensuring the delivery of safe, effective, high-quality care and an excellent patient experience.

Key responsibilities include:

• Leading patient safety, quality, governance, safeguarding and workforce agendas across Emergency Care.
• Providing professional leadership to nursing and clinical support teams, promoting high standards of care and professional practice.
• Driving patient flow, capacity management and escalation processes to support delivery of urgent and emergency care performance standards.
• Ensuring safe staffing, workforce development, recruitment, retention and staff wellbeing.
• Leading quality improvement, service transformation and innovation initiatives to enhance patient outcomes and experience.
• Working collaboratively with multidisciplinary teams and partners to deliver effective, patient-centred emergency care services.
• Monitoring performance, managing risks and ensuring compliance with national standards, regulatory requirements and Trust objectives.
• Acting as a senior nursing leader and role model, fostering a culture of continuous improvement, inclusion and compassionate leadership.

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Job summary

As a Physiotherapist within the Offender Health setting, you will provide advanced assessment and treatment to patients with complex and chronic conditions. You will work as an autonomous practitioner, determining clinical diagnoses and treatment plans, while ensuring high standards of care and maintaining clinical records.

Hours : 8 sessions per month (flexible)

Main duties of the job

Your Day to Day:

• Manage a clinical caseload, including offender health and potential private/staff patients.
• Develop and expand business opportunities within the service.
• Work within contract-specific KPIs and report statistics to Senior Management.
• Ensure compliance with professional standards, policies, and clinical governance.
• Liaise regularly with Senior Management and contribute to continuous improvement.
• Manage the delivery of physiotherapy services across multiple locations, if required.
• Maintain and report on clinical incidents, complaints, and compliments.
• Participate in monthly feedback and meetings with Senior Management.

• Essential:
  • HCPC and CSP registered Physiotherapist.
  • A minimum of two years experience as a Physiotherapist with exposure to rotational roles in respiratory, MSK, and Neuro.
  • Experience in independent working and lone working.
  • Energetic and proactive, with the ability to work flexibly within a prison clinical setting.
  • Good communication and interpersonal skills.
  • Strong time management and organisational skills.
  • Computer literate with proficiency in Microsoft Office.
• Desirable:
  • Postgraduate qualification such as MSc.
  • Experience working in a secure setting.
  • Postgraduate qualification in Microsoft Office.

About us

Why Join Us?

PHL Group was founded in 2009 by a team of experienced General Practitioners and commercial partners, driven by a clear vision to deliver high-quality healthcare services that positively impact local communities. Led by an experienced team of clinicians and healthcare leaders with extensive expertise across urgent and primary care settings,

PHL Group operates a wide range of services across the UK and internationally, including Integrated Urgent Care, GP Practices, Custody Healthcare, ADHD services, Home Visiting, and Wait Time Support.

Supported by a well-established organisational infrastructure, robust clinical governance, and industry-leading professionals, PHL Group is committed to enabling people to remain well and receive the best possible health and social care through innovation, quality, and compassion.

At the heart of everything we do are our core values Truly Care, Team First, and Pioneering Innovationmaking PHL Group a forward-thinking organisation where people are empowered to make a real difference.

Applications

Due to the high volume of applications, only shortlisted candidates will be contacted. If your application is successful, you can expect to hear from us within 2 weeks of submission.

Please note that this advert will remain open until the position is filled. Interviews will be held throughout the advertising period, so we encourage you to apply early to avoid disappointment.

Job summary

The Walsall Early Supported Discharge (ESD) and Community Stroke Team is seeking an enthusiastic and highly motivated Specialist Occupational Therapist to join our multidisciplinary team. This is an exciting opportunity to play a key role in delivering high-quality, patient-centred rehabilitation for individuals recovering from stroke within their own homes and community settings.

The post holder will provide specialist occupational therapy assessment, treatment, and rehabilitation to adults with complex physical, cognitive, perceptual, and psychosocial needs following stroke. Working as part of an integrated multidisciplinary team, you will support patients to maximise their independence, achieve their rehabilitation goals, and facilitate a smooth transition from hospital to community-based care.

Main duties of the job

To undertake all aspects of clinical duties as an autonomous practitioner, including professional and legal accountability and managing clinical risk for all aspects of own work. Some aspects of work will involve delivery of the care as an individual practitioner or as part of a multi-disciplinary team, providing an evidence-based Occupational Therapy service for adults with a stroke. To use specialist clinical skills to assess and deliver Occupational Therapy intervention to service users with highly complex needs. In most cases to be the sole health professional with responsibility for that patient's episode of care.

To provide support to the Assistant Practitioners/Technical Instructors via supervision and Professional

Development Review. To work collaboratively with and to provide technical support to colleagues within community stroke rehabilitation services. To act as an accredited fieldwork educator for Occupational Therapy Students on placement.

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Job summary

To provide specialist leadership, expertise, and support in relation to learning disabilities and autism across the Trust, ensuring the delivery of safe, effective, and person-centred care.

The post holder will work to reduce health inequalities, improve patient experience and outcomes, support workforce development, and contribute to the design, implementation, and evaluation of systems, policies, and care pathways that meet the needs of people with learning disabilities and/ or autism and their families.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBER OF APPLICATIONS.

Main duties of the job

The Learning Disability and Autism Practitioner will provide specialist clinical expertise and leadership to support the delivery of high-quality, person-centred care for children, young people, and adults with learning disabilities and/or autism. Working across the Trust, the post holder will promote the reduction of health inequalities, improve patient experience and outcomes, and ensure that services meet the needs of people with learning disabilities and autism.

The post holder will act as a specialist resource for patients, families, carers, and staff, supporting the development of care pathways, policies, and clinical practices that promote equitable access to healthcare. They will contribute to service improvement initiatives, support the development and delivery of learning disability and autism training, and champion compliance with the Accessible Information Standard.

Working collaboratively with clinical and non-clinical teams, the post holder will help ensure the delivery of safe, effective, evidence-based care while monitoring and evaluating the quality of services provided. The role will contribute to the Trust's strategic objectives by supporting inclusion, reducing health inequalities, and improving outcomes for people with learning disabilities and autism.

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Details

Date posted

05 October 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year Pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

407-CORP-8250493

Job locations

The Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Job description

Job responsibilities

The post holder will:

• Ensure a consistently high standard of safe clinical practice and record keeping in accordance with Nursing and Midwifery Council (NMC) standards, national legislation, and local policies and procedures.
• Take personal responsibility and accountability for all professional actions and omissions, practising within the NMC Code and scope of professional competence.
• Deliver care within an ethical framework that promotes dignity, respect, wellbeing, and safety for patients, families, carers, and colleagues.
• Act as a change agent by promoting and embedding evidence-based practice to improve clinical effectiveness and patient outcomes.
• Contribute to the development, implementation, and evaluation of evidence-based policies, protocols, standards, and clinical guidelines.
• Support a culture of continuous quality improvement through the use of audit, patient feedback, evaluation, reflective practice, and service improvement initiatives.
• Promote a safe, clean, and supportive environment for patients, visitors, and staff by ensuring compliance with health and safety legislation, infection prevention and control requirements, clinical governance frameworks, and risk management processes.
• Demonstrate effective communication and collaborative working within multidisciplinary and multi-agency teams to support coordinated patient care.
• Identify, assess, and manage risks associated with patient care, ensuring appropriate measures are implemented to minimise harm.
• Report incidents, near misses, and clinical concerns promptly and appropriately, contributing to investigations, root cause analyses, and the implementation of learning outcomes.
• Provide specialist advice and support to colleagues and other professional groups on clinical practice and appropriate therapeutic interventions.
• Apply an understanding of epidemiological, demographic, social, political, and professional developments to inform service delivery and clinical practice.
• Lead by example, promoting innovation, inclusion, and person-centred care while supporting others to develop their knowledge, skills, and confidence.
• Provide clinical supervision, mentorship, support, and debriefing opportunities for colleagues, students, and other staff where appropriate.
• Foster positive and effective working relationships with patients, carers, families, colleagues, and partner organisations.
• Delegate care and responsibilities appropriately, retaining accountability for the decisions and outcomes of delegated activities.
• Participate in peer review, clinical supervision, appraisal processes, and continuing professional development activities.
• Support the day-to-day supervision, training, and development of staff and students.
• Critically appraise and apply evidence from research, audits, service evaluations, and best practice guidance to improve the quality, safety, and effectiveness of care.
• Undertake holistic assessments using a range of evidence-based approaches to identify patients physical, psychological, social, communication, and emotional needs.
• Incorporate health promotion, prevention, and early intervention strategies into care planning, identifying risk factors and supporting improved health outcomes.
• Utilise theMaking Every Contact Count (MECC)approach to support individuals, families, and carers in making positive changes to their physical and mental health and wellbeing.
• Plan, coordinate, and evaluate episodes of care, referring to and working collaboratively with other professionals as appropriate to optimise patient outcomes and the effective use of resources.
• Work within the boundaries of professional practice and exercise sound clinical judgement in the management of care, using learning from experience to improve service delivery and patient outcomes.
• Safely and appropriately utilise Patient Group Directions (PGDs) in accordance with local policies and professional standards, where applicable.
• Ensure patients experience a coordinated and seamless journey through services, supporting safe transitions of care, effective discharge planning, and timely communication with multidisciplinary and multi-agency teams.
• Promote and embed a culture of person-centred care within multidisciplinary teams, ensuring that patients, families, and carers are actively involved in decisions about their care.
• Foster a caring, compassionate, and inclusive environment in which equality, diversity, and human rights are respected and valued.
• Ensure that all individuals are treated with dignity, respect, compassion, and sensitivity, recognising and responding to their individual needs and preferences.
• Support patients, families, and carers to understand health conditions, treatment options, and care plans by providing information in an accessible format and adapting communication to individual learning needs, motivation, and developmental stage.
• Seek and utilise patient, family, and carer feedback to inform service development and quality improvement initiatives.
• Support the effective management of concerns and complaints in accordance with organisational policies, ensuring that learning is identified, shared, and implemented.
• Be proactively involved in activities that monitor, evaluate, and improve the quality, safety, and effectiveness of healthcare services and professional practice.
• Communicate effectively with patients, carers, colleagues, and partner organisations across a wide range of situations, adapting communication styles to meet individual needs, including those of people with learning disabilities and/or autism.
• Promote the use of reasonable adjustments and accessible communication to improve patient experience, engagement, and outcomes for people with learning disabilities and autism.
• Contribute to the development of a culture that promotes continuous learning, professional development, innovation, evidence-based practice, and succession planning.Please see JD and PS for full list of main responsibilities

Job description Job responsibilities The post holder will: Ensure a consistently high standard of safe clinical practice and record keeping in accordance with Nursing and Midwifery Council (NMC) standards, national legislation, and local policies and procedures. Take personal responsibility and accountability for all professional actions and omissions, practising within the NMC Code and scope of professional competence. Deliver care within an ethical framework that promotes dignity, respect, wellbeing, and safety for patients, families, carers, and colleagues. Act as a change agent by promoting and embedding evidence-based practice to improve clinical effectiveness and patient outcomes. Contribute to the development, implementation, and evaluation of evidence-based policies, protocols, standards, and clinical guidelines. Support a culture of continuous quality improvement through the use of audit, patient feedback, evaluation, reflective practice, and service improvement initiatives. Promote a safe, clean, and supportive environment for patients, visitors, and staff by ensuring compliance with health and safety legislation, infection prevention and control requirements, clinical governance frameworks, and risk management processes. Demonstrate effective communication and collaborative working within multidisciplinary and multi-agency teams to support coordinated patient care. Identify, assess, and manage risks associated with patient care, ensuring appropriate measures are implemented to minimise harm. Report incidents, near misses, and clinical concerns promptly and appropriately, contributing to investigations, root cause analyses, and the implementation of learning outcomes. Provide specialist advice and support to colleagues and other professional groups on clinical practice and appropriate therapeutic interventions. Apply an understanding of epidemiological, demographic, social, political, and professional developments to inform service delivery and clinical practice. Lead by example, promoting innovation, inclusion, and person-centred care while supporting others to develop their knowledge, skills, and confidence. Provide clinical supervision, mentorship, support, and debriefing opportunities for colleagues, students, and other staff where appropriate. Foster positive and effective working relationships with patients, carers, families, colleagues, and partner organisations. Delegate care and responsibilities appropriately, retaining accountability for the decisions and outcomes of delegated activities. Participate in peer review, clinical supervision, appraisal processes, and continuing professional development activities. Support the day-to-day supervision, training, and development of staff and students. Critically appraise and apply evidence from research, audits, service evaluations, and best practice guidance to improve the quality, safety, and effectiveness of care. Undertake holistic assessments using a range of evidence-based approaches to identify patients physical, psychological, social, communication, and emotional needs. Incorporate health promotion, prevention, and early intervention strategies into care planning, identifying risk factors and supporting improved health outcomes. Utilise theMaking Every Contact Count (MECC)approach to support individuals, families, and carers in making positive changes to their physical and mental health and wellbeing. Plan, coordinate, and evaluate episodes of care, referring to and working collaboratively with other professionals as appropriate to optimise patient outcomes and the effective use of resources. Work within the boundaries of professional practice and exercise sound clinical judgement in the management of care, using learning from experience to improve service delivery and patient outcomes. Safely and appropriately utilise Patient Group Directions (PGDs) in accordance with local policies and professional standards, where applicable. Ensure patients experience a coordinated and seamless journey through services, supporting safe transitions of care, effective discharge planning, and timely communication with multidisciplinary and multi-agency teams. Promote and embed a culture of person-centred care within multidisciplinary teams, ensuring that patients, families, and carers are actively involved in decisions about their care. Foster a caring, compassionate, and inclusive environment in which equality, diversity, and human rights are respected and valued. Ensure that all individuals are treated with dignity, respect, compassion, and sensitivity, recognising and responding to their individual needs and preferences. Support patients, families, and carers to understand health conditions, treatment options, and care plans by providing information in an accessible format and adapting communication to individual learning needs, motivation, and developmental stage. Seek and utilise patient, family, and carer feedback to inform service development and quality improvement initiatives. Support the effective management of concerns and complaints in accordance with organisational policies, ensuring that learning is identified, shared, and implemented. Be proactively involved in activities that monitor, evaluate, and improve the quality, safety, and effectiveness of healthcare services and professional practice. Communicate effectively with patients, carers, colleagues, and partner organisations across a wide range of situations, adapting communication styles to meet individual needs, including those of people with learning disabilities and/or autism. Promote the use of reasonable adjustments and accessible communication to improve patient experience, engagement, and outcomes for people with learning disabilities and autism. Contribute to the development of a culture that promotes continuous learning, professional development, innovation, evidence-based practice, and succession planning.Please see JD and PS for full list of main responsibilities

Person Specification

Essential

Essential

• NMC Registered RNLD or RNMH
• ENB 998/Mentorship/SLAiP
• Evidence of relevant professional updating within last 12 months

Knowledge and Experience

Essential

• Relevant and recent experience of working with people with learning disabilities
• Working knowledge of the Mantal Capacity Act and Deprivation of Liberty Safeguards
• Working knowledge of safeguarding adults and children

Desirable

• Relevant and recent experience of working with autistic people

Competencies

Essential

• Ability to work on own initiative

Desirable

• Experience of delivering training

Skills and Aptitudes

Essential

• Excellent communications skills both written and verbal.
• Ability to use electronic equipment for communication and data collection.

Person Specification Essential Essential NMC Registered RNLD or RNMH ENB 998/Mentorship/SLAiP Evidence of relevant professional updating within last 12 months Knowledge and Experience Essential Relevant and recent experience of working with people with learning disabilities Working knowledge of the Mantal Capacity Act and Deprivation of Liberty Safeguards Working knowledge of safeguarding adults and children Desirable Relevant and recent experience of working with autistic people Competencies Essential Ability to work on own initiative Desirable Experience of delivering training Skills and Aptitudes Essential Excellent communications skills both written and verbal. Ability to use electronic equipment for communication and data collection.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

The Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

The Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job summary

Remote Monitoring Hub Support Worker

Band 4

The post will close once we have received a sufficient number of applications.

Our vision is for the SWL service users to experience well-co-ordinated care and support in the most appropriate setting, which is truly person centred and helps them to maintain their independence.

The post holder will require moderate assessment skills and have the ability to monitor and support patients via the Remote Monitoring/Virtual Ward with complex needs through an acute episode in the community in order to avoid a hospital admission. The candidates will work closely with the local community teams and ensure early escalation of unwell patients. They will need to be motivated, innovative with strong leadership and communication skills, to support the development of the Remote Monitoring Hub.

Please note that, should this post attract sufficient interest and we are inundated with applications, we may choose to close at an earlier date.

Main duties of the job

The post holder will provide a high standard, efficient, cost-effective Remote monitoring/Virtual Ward service to patients with a range of acute andchronic conditions hosted by Croydon Health Services NHS Trust in partnership with acute and community health service providers in Kingstonand Richmond, Merton and Wandsworth, and Sutton.

Patients with a range of acute and chronic conditions will be remotely monitored. This isto support patient discharges from hospital, prevent avoidable in-patient admissions and reduce pressure on inpatient bed capacity whilstmaintaining standards of care that are equivalent to those in hospital. The post holder will act as a support for the Remote Monitoring Hub/VirtualWard team members in monitoring patients who are under the care of the Virtual Ward.

The post holder will be line managed by, and will workclosely with, the Remote Monitoring team to ensure that there is an effective clinical service for the Virtual Ward Service.

About us

Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people.

Our main site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in delivering more healthcare in community settings and people's homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough.

Like the wider NHS, we are working hard to meet increasing demand. With the right people on board, we continue to innovate and transform our services to provide the highest quality care for local residents. We place strong emphasis on education, training and career development for all staff.

If you want to make a real difference, challenge yourself and be part of a Trust that's shaping local healthcare, Croydon Health Services could be the place for you.

At Croydon Health Services NHS Trust, we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Job summary

Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this.

The single corporate service is delivered across both organisations. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.

Main duties of the job

This vacancy is open exclusively to internal applicants currently employed by Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust.

NHS Band 8a Salary: £57,528 - £64,750 per annum

Hours Per Week: Full time 37.5

Contract Type: Fixed Term Contract for 6 months

We are seeking an experienced, forward-thinking and collaborative leader to join our Learning, Education and Development team as Head of Practice Education on a 6 month secondment.

Are you a passionate and experienced healthcare professional with a commitment to developing the workforce of the future? We are seeking an inspirational and forward-thinking Head Of Practice Education to join our Learning, Education and Development team.

This is an exciting opportunity to provide visible professional leadership across practice education, supporting the delivery of high-quality learning experiences that positively influence patient care, workforce development and staff retention. Working closely with clinical teams, educators, Higher Education Institutions and system partners, you will play a key role in ensuring that education and training programmes meet both current service needs and future workforce ambitions.

About us

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veterans status, colour, religion, disability, sexual orientation, and beliefs.

Job summary

ICO Health Group is seeking an experienced and compassionate GP Care Navigator to join our busy and supportive practice team on a 12-month fixed-term contract.

As the first point of contact for patients, you will deliver a high-quality, professional front-line service, ensuring patients are directed to the most appropriate healthcare professional or service. This role is key to improving patient access, supporting clinical teams, and maintaining an efficient and responsive service.

Main duties of the job

Patient Care Navigation

• Act as the first point of contact for patients via face-to-face, telephone, and digital platforms
• Signpost patients to appropriate clinicians or services, including GPs, nurses, pharmacists, social care, and voluntary organisations
• Support patients in accessing NHS and community services
• Promote self-care and patient independence
• Reception and Administrative Duties
• Book, amend, and manage appointments and home visit requests
• Register new and temporary patients
• Process repeat prescriptions in line with practice protocols
• Manage incoming and outgoing correspondence, including scanning and filing
• Clinical Systems & IT
• Maintain accurate patient records using EMIS Web and other digital systems
• Use tools such as CHATDOC AI to support patient interactions
• Support data entry, searches, and reporting requirements
• Communication & Coordination
• Liaise with clinicians, healthcare professionals, and external services
• Communicate effectively with patients and carers
• Support continuity of care through accurate and timely information sharing
• Assist in managing the appointment system efficiently
• Help ensure patients are seen by the most appropriate clinician, reducing GP workload
• Maintain a clean, organised, and welcoming reception environment
• Compliance & Governance
• Adhere to confidentiality, GDPR, and data protection requirements
• Follow infection control, safeguarding, and health & safety policies
• Promote equality, diversity, and inclusion

About us

An exciting opportunity has arisen for a Care Navigator to join a forward thinking and innovative practice in Downham. We have a 10,000-patient list size. The practice is based in Downham Health & Leisure Centre and is easily accessible by public transport. Free parking for all staff.

Working collaboratively with our PCN, ICB and other neighbouring practices, our MDT team consists of a 2 GP Partners, 3 salaried GPs, 1 ANP, 2 Physician Associates, 1 Practice Nurses, 1 HCA, a phlebotomist and two Clinical Pharmacists, who are very well supported by an established management and administrative team.

We have partnered with Doctaly Assist (https://doctalyassist.com/) to develop digital pathways to improve access for our patients.