Job description

Job responsibilities

The Clinical Nurse Specialist is responsible for supporting patients throughout their illness, from pre-diagnosis onwards, so that the patient is well supported throughout. This is often referred to as a key worker.

They care for patients throughout their diagnosis and treatment. They take a key role in supporting the patients during their treatment and are an essential member of the multidisciplinary team (MDT). The Clinical Nurse Specialist is a critical and consistent contact point for patients who often will need to interact with different parts of the hospital in order to receive optimal treatment.

The Clinical Nurse Specialist will;

• Build trust with the physicians and patients through multidisciplinary care coordination.

• Assist in educating patients about their disease so they can make informed decisions about their care.

• Provide emotional support to the patient, family and caregivers.

• Signpost patients to support networks, internally and externally.

• Advocate for the patient in development of the treatment plan.

• Manage a caseload within their own scope of practice, with support from the wider clinical team.

Person Specification

Knowledge & Skills

Essential

• Up-to-date knowledge of breast cancer management and treatment pathways.
• Excellent communication and interpersonal skills.
• Ability to manage a complex caseload and prioritise workload effectively.
• Ability to work autonomously and collaboratively within a multidisciplinary team.
• Commitment to evidence-based practice and continuous professional development.

Experience

Essential

• Significant experience caring for patients with benign and malignant breast disease.
• Experience supporting patients throughout the breast cancer pathway, including advanced breast cancer.
• Experience working within a multidisciplinary team environment.
• Experience providing patient education and psychological support.

Qualifications

Essential

• Registered Nurse with current NMC registration.
• Relevant post-registration qualification in Breast Care or Cancer Nursing.
• Completed relevant postgraduate qualification at Level 6 or Level 7

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

HCA Healthcare UK

Address

Wellington Hospital

15-17 Lodge Road

LONDON

NW8 7JA

United Kingdom

Employer's website

https://www.hcahealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clerical

1. Welcome patients and visitors to the centre in a courteous, professional manner and direct them to the appropriate waiting area.

2. Book patients into the centre using the designated IT system (e.g., SystmOne), ensuring all relevant documentation (including patient disclaimer forms) is completed.

3. Maintain accurate and up-to-date patient records in line with data protection requirements.

4. Act as a point of contact for booking enquiries from patients, staff, and primary care services.

5. Contribute to short- and long-term planning of procedure lists to ensure effective service delivery.

6. Liaise with patient transport services where required, ensuring safe and timely arrival of patients.

7. Scan, upload, and manage patient documentation in accordance with policies and procedures.

8. Send electronic correspondence to third parties (including GP practices) in a secure and timely manner.

9. Support the transfer of confidential information to secondary care, including two-week wait referrals and imaging requests.

10. Respond to day-to-day enquiries from patients, clinicians, and colleagues in a professional and empathetic manner.

11. Assist in maintaining a safe, clean, and welcoming reception area, reporting hazards or concerns promptly.

General

1. Promote and uphold the standards, values, and behaviours of Eastwood Community Endoscopy Centre in line with NHS principles.

2. Participate in annual appraisal, supervision, and personal development reviews.

3. Take reasonable care for personal health and safety and that of others, complying with Health & Safety at Work Act (1974).

4. Complete all mandatory training and participate in relevant developmental opportunities.

5. Contribute to team meetings and quality improvement initiatives, supporting continuous service improvement.

6. Undertake duties flexibly and in line with service needs; this job description will be reviewed regularly in consultation with the post-holder.

7. Comply with the Working Time Regulations (1998). Overtime or additional hours must be discussed and authorised by a line manager.

Person Specification

Qualifications

Essential

• GSCE English and Maths Level 4-9

Desirable

• NVQ/BTEC Level 3

Experience

Desirable

• Previous receptionist role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Eastwood Community Endoscopy Centre

Address

348 Rayleigh Road

Leigh-on-sea

Essex

SS9 5PU

United Kingdom

Employer's website

https://www.eastwoodendoscopycentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

To work as a First Contact Practitioner MSK Physiotherapist to assess and manage patients presenting with musculoskeletal presentations to the Viaduct Care service.

To assess, treat and manage patients with musculoskeletal presentations.

To work with the Musculoskeletal Specialist Physiotherapist to service developments in line with national/local criteria and initiatives to meet the needs of the local population.

Key Accountabilities and Responsibilities

Clinical

Provide assessment, diagnosis and management of patients with musculoskeletal conditions requiring senior physiotherapy expertise and knowledge. This may involve patients with psychosocial issues requiring a high level of concentration and sensitivity.

To deliver physiotherapy clinics in Primary Care in order to manage referred patients with musculoskeletal conditions.

Initiate a physiotherapy treatment programme (including provision of injection therapy where appropriate) which may include signposting to relevant services and undertake evaluation of clinical outcomes to treatment.

Maintain accurate and up-to-date patient records in line with Viaduct Care policy.

To provide effective onward referral into the wider Stockport Physiotherapy musculoskeletal service where applicable.

To refer to other specialities when required. This will involve analysis of a number of factors to determine the appropriate speciality.

To contribute to the process of development, implementation and maintenance of clinical standards within the area of speciality.

To maintain professional knowledge by keeping up-to-date with developments in line with clinical governance requirements especially in the field of musculoskeletal conditions.

To provide expert advice to colleagues within physiotherapy and the musculoskeletal field and other professionals as required.

To maintain close links with Musculoskeletal Specialist Physiotherapists, GPs within the PCNs the PCN team and other Stockport health care professionals.

To engage in personal clinical / professional development.

To contribute to the development and implementation of uni-professional and multi-professional guidelines within the area of speciality.

Organisational

To contribute to developing and reviewing pathways of care for musculoskeletal services in conjunction with the Musculoskeletal Specialist Physiotherapist, GP PCN Lead, Secondary Care Consultants, other Physiotherapy colleagues and Health Care Professionals in line with the Organisational, Regional and National objectives.

To contribute to the development and implementation and review of policies and procedures for the Viaduct Care service.

To keep up-to-date and accurate statistical records.

Provide data, information and reports as required by GP PCN Lead.

Clinical and Practice Governance

To actively participate in clinical governance in the field of musculoskeletal physiotherapy.

Observe and maintain strict confidentiality with regards to any patient / family / staff / records and information in line with the requirements of the Data Protection Act.

Any data that is taken / shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to Viaduct Care Information Governance and Information Security policies.

The post holder must adhere to Viaduct Care risk assessment and risk management processes.

The post holder must adhere to infection control policies and procedures.

It is a condition of your employment that you are currently registered with the Health and Care Professions Council (HCPC) and it is your responsibility to maintain your professional registration.

Undertake mandatory training and any other training relevant to the role as required by Viaduct Care.

Provide patients and their families / carers with information on standards they should expect from the team.

Participate in clinical supervision on a regular basis.

Communication

To utilise excellent communication skills to provide complex and sensitive information where there are significant barriers to acceptance.

Contribute to Viaduct Cares internal communication strategies ensuring effective two-way communication and engagement within the organisation.

Contribute to Viaduct Cares external communication strategies to raise awareness and promote the reputation of its services.

Training and Development

To take part in the training of other staff within the Viaduct Care service relevant to the role, including lecturing, teaching, training and supporting other members of the multidisciplinary team e.g. Practice Managers, GPs.

To participate in accredited / validated courses to demonstrate continuing professional development.

Be responsible for maintaining own competency by attending in-service training, peer review, individual training and courses.

Undertake any other training, which may be relevant to the job role and gain necessary skills to further develop the service.

To attend national special interest groups and international conferences as appropriate.

Patient and Public Engagement

To ensure that responsibilities to engage and consult with patients and the public are met in line with statutory requirements.

Audit and Research

To undertake audit to monitor standards of the Viaduct Care service as required.

To participate in multidisciplinary audit in the field of musculoskeletal physiotherapy as appropriate.

To promote research and critical evaluation of all clinical practices related to musculoskeletal physiotherapy and ensure that service provision is evidence based.

Human Resources

Participate in the recruitment and retention of staff and assist in the induction of new staff incorporating the necessary statutory and Viaduct Care policies and procedures.

Deal with complaints in association with the GP PCN Lead in a positive and sensitive way in accordance with organisational policy.

Maintain own professional development and requirement to take part in appraisal process.

Confidentiality and Compliance with the Data Protection Act 1984

The post holder must maintain confidentiality regarding information about patients, staff and other Viaduct Care business in accordance with the Data Protection Act 1984.

All employees of Viaduct Care must not, without prior permission, disclose any information regarding patients or staff. In circumstances where it is known that a member of staff has communicated information to an unauthorised person, those staff will be liable to dismissal. Moreover, the Data Protection Act 1984 also renders an individual liable to prosecution in the event of unauthorised disclosure of information.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Health and Safety

All employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act 1974 to ensure that the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors and employees.

Review and ensure systems are in place for the proactive management of risk registers.

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures.

Infection Control

All employees of Viaduct Care are required to contribute to the management of infection control and be proactive in awareness raising and prevention.

Ensure that all guidelines, protocols and procedures undertaken within the service are in line with evidence based practice for infection control.

Safeguarding

All employees of Viaduct Care have a responsibility to protect and safeguard vulnerable people (children and adults). They must be aware of child and adult safeguarding procedures and must speak to the Viaduct Care Chair in the first instance for further advice.

All employees are required to attend safeguarding awareness training and to undertake additional training appropriate to their role.

Person Specification

Other

Essential

• Take an active part in training for personal and professional development.
• Willing to participate in training of others

Qualifications

Essential

• Chartered Society of Physiotherapy Recognised Degree/Diploma in Physiotherapy
• Health and Care Professions Council (HCPC) registered
• Member of the Chartered Society of Physiotherapy

Desirable

• Evidence of post-registration education, specifically in musculo-skeletal field, at Masters level or equivalent: e.g. full MACP member, Credentialed McKenzie
• Therapist, Orthopaedic Medicine qualification, injection therapy qualification

Knowledge

Essential

• Awareness of current initiatives within the Local and National health economy.
• Clear evidence of Continuing Professional Development at Highly Specialist level

Desirable

• Knowledge and understanding of working in a Primary Care setting
• Key issues and pace of change facing the NHS nationally and locally

Experience

Essential

• Previous musculo-skeletal postgraduate experience and further of which would be at Senior grade or higher.
• Proven advanced post-graduate skills in the assessment and treatment of musculo-skeletal conditions.
• Ability to demonstrate Leadership skills

Desirable

• Proven experience of managing a team

Skills & Aptitudes

Essential

• Ability to communicate effectively
• Ability to lead and work as part of a team
• High level of organisational and time management skills
• Ability to organise own workload
• Self-motivated
• Be able to travel independently of public transport
• Computer literate
• ECDL

Personal Qualities & Attributes

Essential

• Patient focused
• Organised
• Flexible
• Reliable
• Friendly and approachable
• Aware of the range of emotions in self and others
• Demonstrates empathy for the concerns of others
• Listens to and understands directly and indirectly expressed feelings
• Manages strong emotions and responds constructively to the source of problems

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Viaduct Care

Address

Merseyway Innovation Centre

21-23 Merseyway

Stockport

Greater Manchester

SK4 1LW

United Kingdom

Employer's website

https://www.viaductcare.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Cambs GP Network are seeking an experienced and enthusiastic Healthcare Assistant to support the practice nursing team in the delivery of nursing services, working as part of the practice multidisciplinary team, delivering care within their scope of practice to the entitled patient population.

The healthcare assistant will deliver and assist clinical staff in the provision of treatment, preventative care, health promotion and patient education.

Job RESPONSIBILITIES:

Clinical Responsibilities:

The following are the core responsibilities of the healthcare assistant. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Undertake new patient and NHS health checks
• Support and deliver the provision of health promotion programmes
• Carry out baseline observations such as pulse oximetry, blood pressure, temperature, pulse rate and accurately documenting these
• Facilitate routine and 24-hour BP monitoring, providing appropriate advice in line with practice and national policies
• Undertake basic wound care, suture removal and dressings and other clinical tasks as required
• Support the practice nurse with the management of chronic disease clinics
• Carry out BMI checks as directed
• Act as a chaperone as required
• Undertake venepuncture
• Administer flu vaccinations and other injections (Ie B12), under PSDs
• Carry out ECGs as requested
• Carry out ABPIs as requested
• Ensure specimens are recorded and ready for onward transportation
• Ensure all clinical rooms are adequately stocked and prepared for each session
• Ensure fridges are checked and cleaned regularly, in line with current schedules
• Undertake stock checks on expiry dates and quantities whilst ensuring stock is appropriately rotated
• Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the practice IPC policy

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise patients needs for alternative methods of communication and respond accordingly

Quality Assurance:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Team Working:

• Work as an effective and responsible HCA, supporting others and exploring the mechanisms to develop new ways of working
• Delegate appropriately, adopting the principles of safe practice and assessment of competence of nursing team

Confidentiality:

• While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, CGPN staff and other healthcare workers. They may also have access to information relating to CGPN as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of CGPN may only be divulged to authorised persons in accordance with CGPN policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the CGPN Health & Safety Policy, to include:

• Using personal security systems within the workplace according to CGPN guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with CGPN procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

This role description is intended as a basic guide to the responsibilities of the post and is not exhaustive and may be subject to review in consultation with the post holder.

Person Specification

Qualifications

Essential

• NVQ Level 2 in Health and Social Care or equivalent (The Care Certificate)

Desirable

• NVQ Level 3 or 4 in Health and Social Care or equivalent

Other

Essential

• Valid UK Driving License
• Flexibility
• Enthusiastic
• Team player

Experience

Essential

• Experience of working as a health care assistant
• Trained and competent in Venepuncture
• Trained and competent in ECGs
• Taking and documenting vital signs (Ie Pulse/BP/BMI)
• Wound care including suture/stitch removal
• Trained and competent in Urinalysis
• Understand the requirements for PSDs and associated policy
• Understanding of vaccine cold chain and temperature monitoring
• SystmOne User

Desirable

• Experience of working as a health care assistant in a general practice setting
• Trained and competent in carrying out NHS health checks
• Trained and competent in carrying out ABPIs
• Administering injections under patient specific directions (PSDs) Ie flu
• Trained and competent in carrying out Diabetic foot checks

Personal Qualities

Essential

• Excellent communication skills
• Strong IT skills
• Effective time management
• Ability to work as a team member and autonomously
• Problem solving and analytical skills
• Polite and confident
• Motivated and forward thinking
• Ability to follow clinical policy and procedure
• Commitment to ongoing professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cambridgeshire GP Network Ltd

Address

Maple Surgery

Hanover Close

Bar Hill

Cambridge

CB23 8EH

United Kingdom

Employer's website

https://www.cambsgpnetwork.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

• To work with the staff based within the surgeries and administrative staff from Invicta Health to ensure patients receives the highest possible standards of care.
• To work with other health and social care providers to ensure an appropriately safe and integrated service.
• To engage with local and national initiatives and strategies to improve and co-ordinate better and more sustainable Health care provision.

Main Duties & Responsibilities

• In accordance with the job plan as agreed, the post-holder will make themselves available to undertake a variety of duties including surgery face to face, telephone and online consultations and queries, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• In consultation with patients and in line with current practice disease management protocols, developing care plans for health
• Providing counselling and health education
• Maintain accurate and comprehensive records of consultations using the EMIS clinical systems.
• Completion of medical reports (including NHS and private services as required)
• To help coordinate the clinical administrative work (results, Docman, reports, etc.).
• To provide clinical support to other members of staff, both clinical and administrative, in achieving the highest possible standards of care and QOF and Enhanced Services targets.
• To engage and, where necessary, oversee new projects, for example video linked consultations.
• To support other clinical staff in their training and educational needs.
• Prescribe according to national and local evidence-based guidelines.
• Maintain appropriate professional standards as defined nationally by the General Medical Council and in relevant locally agreed standards specific to the service.
• Comply with local pathways and standards of clinical care.
• Maintain skills and knowledge relevant to primary care.
• Regularly review educational needs of the Personal Development Plan & appraisal.
• Attend appropriate educational events to maintain or develop skills.
• Ensure knowledge of, and compliance with, appropriate policies, procedures, and guidelines.
• Participate in training, significant event analysis, audit, or other meetings as appropriate.
• Participate in data collection and audit of clinical pathways and services and patient safety & care quality standards

Person Specification

Qualifications

Essential

• A medical practitioner whose name is included in the General Practitioner Register under article 10 of the General and Specialist Medical Practice Order 2003
• Not subject to suspension under section 41A of the Medical Act 1983
• Qualified General Practitioner (completed certificate of Completion of Training CCT)
• Currently on a performers list and not suspended from that list or from the medical register
• Vocational Training certificate or certificate/experience of equivalence

Experience

Essential

• Experience In practice as a General Practitioner/Locum Practitioner
• An up to date understanding of modern primary care and its delivery in an urgent care and community setting
• Understands the NHS and its clinical environment
• Able to manage common medical, surgical, and psychiatric emergencies
• Ability to make the appropriate referral for further management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Invicta Health CIC

Address

St. Peters Surgery

Thanet Community Integrated hub

Northwood Road

Broadstairs

Kent

CT10 2RZ

United Kingdom

Employer's website

https://invictahealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the receptionist There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:

a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition

b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

c. Process patient requests for appointments

d. Provide an excellent standard of customer service on the reception desk

e. Process repeat prescription requests

f. Initiate contact with and respond to requests from patients, team members and external agencies

g. Enter read-code data on EMIS Web

h. Photocopy documentation as required

i. Data entry of new and temporary registrations and relevant patient information as required

j. Input data into the patients healthcare records as necessary

k. Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team

l. Manage all queries as necessary in an efficient manner

m. Carry out system searches as requested

n. Maintain a clean, tidy, effective working area at all times

o. Monitor and maintain the reception area and noticeboards

p. Support all clinical staff with general tasks as requested

Secondary responsibilities

In addition to the primary responsibilities, the Receptionist may be requested to:

a. Participate in practice audit as directed by the audit lead

b. Support administrative staff, providing cover during staff absences

c. Scan patient-related documentation and attach scanned documents to patients healthcare records

d. Complete opening and closing procedures in accordance with the duty rota

e. As required, support the prescription clerks in the management of repeat prescriptions, ensuring that they are processed accurately and efficiently

f. Order and monitor stationery supplies

Person Specification

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Effective time management (planning & organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to follow clinical policy and procedure

Desirable

• Competent in the use of Office and Outlook
• EMIS

Experience

Essential

• Experience of working with the general public
• Experience of working in a healthcare setting

Desirable

• Competent in the use of Office and Outlook
• Experience of working in primary care

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• Active signposting or Care Navigator training qualification
• Healthcare qualification (level 2) or working towards gaining equivalent level
• Customer service qualification (NVQ) or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Five Oaks Family Practice

Address

47 Graham Street

Beswick

Manchester

M11 3BB

United Kingdom

Employer's website

https://fiveoaksfamilypractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Core Responsibilities of the Practice Nurse

The Practice Nurse plays a key role in delivering safe, effective, and evidence-based nursing care within general practice. Responsibilities include:

1. Infection Prevention and Control (IPC)
   • Support the IPC Lead and work in accordance with the practice IPC Policy.
2. Patient Assessment and Consultation
   • Undertake holistic assessments of patient needs through consultation with patients and, where appropriate, their families and carers.
3. Long-Term Condition (LTC) Management
   • Contribute to the management of long-term conditions, participating in quality improvement and assurance initiatives.
4. Care Management for Frail and Housebound Patients
   • Develop, implement, and embed effective care management programmes for frail, elderly, and housebound patients.
5. Public Health, Screening, and Health Promotion
   • Support public health and screening programmes, including immunisations, vaccinations, and cervical screening.
   • Provide opportunistic health promotion advice to patients.
6. Population Health Management
   • Embed population health approaches within practice to reduce health inequalities and improve patient access.
7. Evidence-Based Clinical Care
   • Deliver routine nursing care in line with current evidence-based practice, national guidance, and local protocols, including those from National Institute for Health and Care Excellence (NICE) and relevant National Service Frameworks.
8. Education and Support
   • Support and mentor new-to-practice nurses and other healthcare professionals.
   • Educate and empower patients and their families to self-manage their conditions.
9. Clinical Audit, Research, and Governance
   • Participate in clinical audits and research activity.
   • Support the development, review, and updating of practice protocols, guidelines, and procedures.
   • Contribute to the full spectrum of clinical governance.
10. Working to Protocols and Scope of Practice
    • Work within national and local protocols.
    • Recognise professional boundaries and refer patients appropriately when required.
11. Enhanced and Additional Services
    • Support delivery of enhanced services and other commissioned service requirements.
    • Lead public health campaigns (e.g. flu clinics).
    • Provide travel health advice services.
12. Safeguarding and Legal Compliance
    • Adhere to current legislation and practice policies relating to Safeguarding Adults and Children.
13. Incident Management and Complaints
    • Participate in the management of patient complaints when required.
    • Contribute to learning from incidents and near-miss events.
14. Mandatory Training and Appraisal
    • Complete all mandatory training and induction requirements.
    • Participate in annual appraisal and ongoing performance review.
15. Clinical Record Keeping and Coding
    • Maintain accurate, contemporaneous clinical records in line with legislation and best practice.
    • Use SNOMED CT coding effectively.
16. Practice Targets and Registers
    • Contribute to achievement of practice targets, including the Quality and Outcomes Framework (QOF).
    • Maintain chronic disease registers and effective call/recall systems.
17. Clinical Skills and Direct Patient Care
    • Provide wound care, including ulcer care and Doppler assessments.
    • Chaperone patients when required.
    • Support the team in managing clinical emergencies.
18. Teamwork and External Liaison
    • Liaise with external services and agencies to ensure appropriate patient support, particularly for vulnerable patients.
    • Maintain a clean, safe, and effective working environment at all times.

Additional Duties The Practice Nurse may be required to undertake additional duties appropriate to the role, depending on service needs, workload, and staffing levels.

Person Specification

Experience

Essential

• Experience of chronic disease management
• Experience of working in a primary care environment Experience of working as a practice nurse

Disclosure and Barring service check

Essential

• Disclosure and Barring Service Check
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Qualifications

Essential

• Registered Nurse Post graduate diploma or degree (other)

Desirable

• Travel Medicines Immunisations (routine, childhood and travel)
• Womens health (cervical cytology and contraception etc

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Five Oaks Family Practice

Address

47 Graham Street

Beswick

Manchester

M11 3BB

United Kingdom

Employer's website

https://fiveoaksfamilypractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Helping others improve and turn their lives around theres no better feeling. Its what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

Make a difference in your local community

Helping others improve and turn their lives around is one of the most rewarding things you can do. At Cygnet, this is what we do every day for thousands of people across more than 150 services and sites throughout the UK.

We are looking for a confident, compassionate and committed Care & Support Worker to join our team at Cygnet Hospital Kewstoke, located on Beach Road in the coastal village of Kewstoke, near Weston-super-Mare.

This is more than just a care job. It is an opportunity to be part of a local team making a positive difference in peoples lives, supporting recovery, promoting independence and helping to build trust with the wider Kewstoke and Weston-super-Mare community.

If you are looking for a rewarding Care & Support Worker job in Kewstoke, a mental health support worker role near Weston-super-Mare, or a career in health and social care where you can genuinely make an impact, we would love to hear from you.

About Cygnet Hospital Kewstoke

Cygnet Hospital Kewstoke provides care and support for men and women with mental health needs, including emergency admissions, rehabilitation pathways and specialist support for individuals with complex mental health presentations.

Set within more than 16 acres of landscaped grounds and overlooking the Bristol Channel, our peaceful beachside location helps us pr ovide a calm, therapeutic and recovery-focused environment. The hospital offers a broad range of therapies including CBT, Schema Therapy, EMDR and DBT, supporting service users to build confidence, develop coping strategies and work towards their personal goals.

As part of our team, you will play an important role in delivering safe, respectful and person-centred care every day.

A local role with real purpose

We know how important Cygnet Hospital Kewstoke is to the local area. We want to continue building strong, positive relationships with the community by being a responsible local employer, providing high-quality care and supporting people to recover in a safe and therapeutic environment.

By joining us as a Care & Support Worker in Kewstoke, you will help us:

• Deliver compassionate care that makes a real difference
• Support people through some of the most difficult times in their lives
• Promote dignity, independence and hope
• Contribute to a safer, more supportive therapeutic environment
• Be part of a team that local people can feel proud of

About the Role

This role involves working 12-hour shifts, with a mixture of day and night shifts.

Salary: £13.45 per hour, rising to £13.89 after 18 months of service

As a Care & Support Worker, you will support service users with their day-to-day needs, emotional wellbeing and recovery journey. You will work closely with nurses, therapists and wider clinical teams to provide consistent, compassionate and safe support.

Your day-to-day responsibilities will include:

• Offering enhanced care using a flexible and person-centred approach
• Providing physical and emotional support to people in our care
• Building positive, professional and trusting relationships with service users
• Learning about each individuals needs and supporting them in the most appropriate way
• Assisting with medical, welfare and personal support needs
• Reporting on medical and welfare needs as required
• Supporting safeguarding practices and maintaining professional boundaries
• Helping to maintain a safe, clean and therapeutic environment
• Encouraging independence, confidence and positive daily routines
• Working as part of a supportive multidisciplinary team

You are...

We are looking for people who care deeply about making a difference.

• Genuinely driven to improve peoples lives
• Compassionate, patient and respectful
• Confident working in a mental health care environment
• An excellent communicator
• A good team player
• Sensitive and intuitive in your approach
• Reliable, resilient and willing to learn
• Passionate about empowering people and supporting independence

Previous experience in care, mental health, support work or healthcare can be helpful, but your values, attitude and commitment to outstanding care are just as important.

Why Cygnet?

At Cygnet, we support our people to grow their careers, gain new skills and keep stepping up. You will be joining a team where your work matters and where you will be supported to develop.

• Excellent career prospects
• Opportunities for further learning through our apprenticeship scheme
• Expert supervision and support
• Employee referral scheme
• Free Health Cash Plan
• 24-hour free GP support line
• Free life assurance cover
• Free eye tests
• Car lease discounts
• Discounted gym membership
• Free mortgage broker and insurance support
• Pension scheme
• Employee NHS discount savings
• Cycle to Work scheme
• Smart Health Toolkit, including fitness programmes, nutrition consultation and health checks

Frequently Asked Questions

Where is Cygnet Hospital Kew stoke located?

Cygnet Hospital Kewstoke is located on Beach Road in Kewstoke, just outside Weston-super-Mare in North Somerset, overlooking the Bristol Channel.

What type of role is this?

This is a Care & Support Worker role in a mental health hospital, supporting people with emotional, physical and welfare needs as part of their recovery journey.

What shifts will I work?

You will work 12-hour shifts, with a mixture of days and nights.

How much does the role pay?

£13.45 per hour, rising to £13.89 after 18 months of service

Is this role suitable for someone local to Kewstoke or Weston-super-Mare?

Yes. This is a great opportunity for someone from Kewstoke, Sand Bay, Worle, Weston-super-Mare, North Somerset or the surrounding area who wants a meaningful local role in health and social care.

Is sponsorship available?

Due to limits on sponsorship allocations, we are not currently in a position to offer sponsorship to new candidates for this role.

Ready to make a positive difference?

If you care about making a difference, we want to talk to you.

Join Cygnet Hospital Kewstoke as a Care & Support Worker and help us provide safe, compassionate and recovery-focused care in the heart of the local community.

Apply now to start your career with Cygnet.

We reserve the right to close this vacancy early if we receive sufficient applications. If you are interested, please submit your application as early as possible.

What next?

If you care about making a difference we want to talk to you.

Click the button to apply

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cygnet Health Care

Address

weston super mare

BS22 9UZ

United Kingdom

Employer's website

https://www.cygnethealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities

Clinical

To independently manage personal caseload with reference to theory, published research and evidence, and agreed best practice with supervision available from senior colleagues.

To identify, collect, analyse, and interpret complex case related information and data from clients, carers and other relevant sources including cross agency working.

To undertake a range of formal and informal assessments as indicated by the presenting speech, language and communication difficulties (SLCD) and other factors, including analysis of understanding and use of voice, grammar, vocabulary, speech sounds, fluency, social use of language, non-verbal communication, carer-child interaction and play skills and make judgements from these concerning prioritisation and future management.

To propose differential diagnoses on the basis of assimilated evidence gathered from a range of assessments - some of which may be conflicting - and with reference to typical and atypical developmental norms and research evidence.

To prioritise and decide on appropriate treatment/management matched to individual client/family need from a range of options ensuring client/carers are fully involved in the decision making process.

To provide assessment and communication advice in schools, nurseries and other locations for implementation by teacher assistants and other professionals.

To be responsible for the writing and dissemination of clinical reports based on assessment and treatment findings to appropriate professionals and relevant others including legal Education Health and Care Plans and/or documentation for child protection cases.

To be responsible for admission, management and discharge of clients in relation to personal caseload with appropriate caseload supervision from senior colleagues.

To explain highly complex and sensitive case related information to meet a range of levels of understanding of clients and carers, where anxiety often acts as a barrier and co-operation is not guaranteed. To recognise that the communication difficulty may be the first indicator of deeper more complex problems and to counsel parents and carers accordingly.

To demonstrate empathy and reassurance when providing clients and carers with information that has long-term implications for lifestyle and educational and social development e.g. children whose communication difficulties are not likely to be resolved and which will affect their ability to learn with lifelong implications.

To monitor, recognise and evaluate subtle changes in the clients condition and adapt the assessment and treatment programme accordingly e.g. monitoring changes in sound production, quality and pitch.

To assess the risk to, and vulnerability of, patients and families in relation to timing and manner of treatment and amount of information provided.

To recognise the need for onward referral for second opinions, more specialist SLT intervention or multidisciplinary advice.

To negotiate with parents/carers and professionals around individual case diagnosis and management where others have less specialist knowledge and/or experience in relation to SLCD, and differences of professional judgement can occur e.g. levels of priority for treatment and impact of the communication difficulty on accessing the educational curriculum.

To allocate cases to, monitor and supervise work of speech and language therapy assistants following completion of NQP competency framework.

To initiate and/or contribute to multi-agency case discussions and management in relation to complex cases when the need for this has been identified through assessment and observation, including child protection issues, ensuring a well-coordinated care plan and pathway when professional and ethical opinions may differ.

To be responsible for raising awareness about speech and language development and disorders in relation to own personal caseload, and how to manage these in different contexts. This will include: nursery staff, teachers, teacher assistants and relevant others.

To undertake periodic supervision with more experienced colleagues and to reflect on practice with peers.

Professional

To maintain registration with the Health & Care Professions Council and the Royal College of Speech & Language Therapists.

To progress and develop professional and clinical skills across a range of speech, language and communication difficulties (SLCD) by working with more experienced staff, undertaking self-directed and more formal CPD activities and maintaining personal portfolio.

To recognise own professional and clinical boundaries and competencies and seek advice, support and training when necessary with in an individual performance review framework.

To maintain professional and service standards with adherence to local and national guidelines and clinical governance including confidentiality.

To record and update personally generated clinical observations, assessment results, and treatment and advice details in client case notes.

To participate in the Organisations Annual Appraisal Process.

To follow and implement local and national policies with elements of independent professional judgement.

To contribute to local policy and service development through the clinical governance process.

To be responsible for maintaining equipment records and the safe use and security of clinical equipment. To identify and request therapy equipment to meet caseload demands (according to service guidelines).

To provide clinical activity data and routine recording of CPD, travel, and other related activity, observing data protection guidelines.

To provide clinical and professional education and assessment of SLT students and other AHP students as required (first year post qualification) having attended appropriate training.

To take part in research and clinical audit as directed by senior staff, undertake action research with personal caseload and contribute to others research by providing data.

To be able to recognise breakdown/conflict when it occurs and seek advice and support from more senior colleagues to resolve.

Person Specification

Experience

Essential

• Experience of working with a paediatric caseload

Desirable

• Experience of working unsupervised.
• Able to implement and adapt specialised treatment programmes from a range of options based on extended clinical experience.
• Able to undertake and adapt wide range of formal and informal assessments to meet patient need.
• Supervision of SLT assistants.
• Experience of providing placement education for SLT students.

Qualifications

Essential

• Specialist graduate level education in speech and language therapy.
• Membership of RCSLT.
• HCPC registration.

Knowledge

Essential

• Knowledge of a range of assessment materials and therapy approaches for children with SLCN.

Desirable

• Evidence of CPD to maintain and develop competencies and knowledge base e.g. working with more specialist staff, Specific Interest Groups (RCSLT registered), Clinical Excellence Network and short specialist courses, self-directed study.
• Knowledge and experience of clinical governance.
• Working knowledge in use of sign and symbol systems such as Makaton.

Skills

Essential

• Highly developed communication and interpersonal skills, and ability to communicate highly complex information to meet a range of levels of in understanding of clients and carers.
• Ability to recognise own clinical competencies and the need for onward referral for more specialist advice.
• Ability to reflect on practice to identify own strengths and development needs .
• Ability to demonstrate effective team working.
• Ability to work without direct supervision.
• Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport.

Desirable

• Ability to negotiate and explain complex case related information about speech & language development and disorders to a range of audiences.
• Ability to pass on skills to carers and other professionals to enable them to carry out communication advice for complex communication disorders.
• Ability to identify, collect, analyse, and interpret complex case related information.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Livewell Southwest

Address

200 Mount Gould Road

Mount Gould

Plymouth

Devon

PL4 7PY

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

To work as a First Contact Practitioner MSK Physiotherapist to assess and manage patients presenting with musculoskeletal presentations to the Viaduct Care service.

To assess, treat and manage patients with musculoskeletal presentations.

To work with the Musculoskeletal Specialist Physiotherapist to service developments in line with national/local criteria and initiatives to meet the needs of the local population.

Key Accountabilities and Responsibilities

Clinical

Provide assessment, diagnosis and management of patients with musculoskeletal conditions requiring senior physiotherapy expertise and knowledge. This may involve patients with psychosocial issues requiring a high level of concentration and sensitivity.

To deliver physiotherapy clinics in Primary Care in order to manage referred patients with musculoskeletal conditions.

Initiate a physiotherapy treatment programme (including provision of injection therapy where appropriate) which may include signposting to relevant services and undertake evaluation of clinical outcomes to treatment.

Maintain accurate and up-to-date patient records in line with Viaduct Care policy.

To provide effective onward referral into the wider Stockport Physiotherapy musculoskeletal service where applicable.

To refer to other specialities when required. This will involve analysis of a number of factors to determine the appropriate speciality.

To contribute to the process of development, implementation and maintenance of clinical standards within the area of speciality.

To maintain professional knowledge by keeping up-to-date with developments in line with clinical governance requirements especially in the field of musculoskeletal conditions.

To provide expert advice to colleagues within physiotherapy and the musculoskeletal field and other professionals as required.

To maintain close links with Musculoskeletal Specialist Physiotherapists, GPs within the PCNs the PCN team and other Stockport health care professionals.

To engage in personal clinical / professional development.

To contribute to the development and implementation of uni-professional and multi-professional guidelines within the area of speciality.

Organisational

To contribute to developing and reviewing pathways of care for musculoskeletal services in conjunction with the Musculoskeletal Specialist Physiotherapist, GP PCN Lead, Secondary Care Consultants, other Physiotherapy colleagues and Health Care Professionals in line with the Organisational, Regional and National objectives.

To contribute to the development and implementation and review of policies and procedures for the Viaduct Care service.

To keep up-to-date and accurate statistical records.

Provide data, information and reports as required by GP PCN Lead.

Clinical and Practice Governance

To actively participate in clinical governance in the field of musculoskeletal physiotherapy.

Observe and maintain strict confidentiality with regards to any patient / family / staff / records and information in line with the requirements of the Data Protection Act.

Any data that is taken / shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to Viaduct Care Information Governance and Information Security policies.

The post holder must adhere to Viaduct Care risk assessment and risk management processes.

The post holder must adhere to infection control policies and procedures.

It is a condition of your employment that you are currently registered with the Health and Care Professions Council (HCPC) and it is your responsibility to maintain your professional registration.

Undertake mandatory training and any other training relevant to the role as required by Viaduct Care.

Provide patients and their families / carers with information on standards they should expect from the team.

Participate in clinical supervision on a regular basis.

Communication

To utilise excellent communication skills to provide complex and sensitive information where there are significant barriers to acceptance.

Contribute to Viaduct Cares internal communication strategies ensuring effective two-way communication and engagement within the organisation.

Contribute to Viaduct Cares external communication strategies to raise awareness and promote the reputation of its services.

Training and Development

To take part in the training of other staff within the Viaduct Care service relevant to the role, including lecturing, teaching, training and supporting other members of the multidisciplinary team e.g. Practice Managers, GPs.

To participate in accredited / validated courses to demonstrate continuing professional development.

Be responsible for maintaining own competency by attending in-service training, peer review, individual training and courses.

Undertake any other training, which may be relevant to the job role and gain necessary skills to further develop the service.

To attend national special interest groups and international conferences as appropriate.

Patient and Public Engagement

To ensure that responsibilities to engage and consult with patients and the public are met in line with statutory requirements.

Audit and Research

To undertake audit to monitor standards of the Viaduct Care service as required.

To participate in multidisciplinary audit in the field of musculoskeletal physiotherapy as appropriate.

To promote research and critical evaluation of all clinical practices related to musculoskeletal physiotherapy and ensure that service provision is evidence based.

Human Resources

Participate in the recruitment and retention of staff and assist in the induction of new staff incorporating the necessary statutory and Viaduct Care policies and procedures.

Deal with complaints in association with the GP PCN Lead in a positive and sensitive way in accordance with organisational policy.

Maintain own professional development and requirement to take part in appraisal process.

Confidentiality and Compliance with the Data Protection Act 1984

The post holder must maintain confidentiality regarding information about patients, staff and other Viaduct Care business in accordance with the Data Protection Act 1984.

All employees of Viaduct Care must not, without prior permission, disclose any information regarding patients or staff. In circumstances where it is known that a member of staff has communicated information to an unauthorised person, those staff will be liable to dismissal. Moreover, the Data Protection Act 1984 also renders an individual liable to prosecution in the event of unauthorised disclosure of information.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Health and Safety

All employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act 1974 to ensure that the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors and employees.

Review and ensure systems are in place for the proactive management of risk registers.

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures.

Infection Control

All employees of Viaduct Care are required to contribute to the management of infection control and be proactive in awareness raising and prevention.

Ensure that all guidelines, protocols and procedures undertaken within the service are in line with evidence based practice for infection control.

Safeguarding

All employees of Viaduct Care have a responsibility to protect and safeguard vulnerable people (children and adults). They must be aware of child and adult safeguarding procedures and must speak to the Viaduct Care Chair in the first instance for further advice.

All employees are required to attend safeguarding awareness training and to undertake additional training appropriate to their role

Person Specification

Other

Essential

• Take an active part in training for personal and professional development.
• Willing to participate in training of others

Knowledge

Essential

• Awareness of current initiatives within the Local and National health economy.
• Clear evidence of Continuing Professional Development at Highly Specialist level

Desirable

• Knowledge and understanding of working in a Primary Care setting
• Key issues and pace of change facing the NHS nationally and locally

Experience

Essential

• Previous musculo-skeletal postgraduate experience and further of which would be at Senior grade or higher.
• Proven advanced post-graduate skills in the assessment and treatment of musculo-skeletal conditions.
• Ability to demonstrate Leadership skills

Desirable

• Proven experience of managing a team

Skills & Aptitudes

Essential

• Ability to communicate effectively
• Ability to lead and work as part of a team
• High level of organisational and time management skills
• Ability to organise own workload
• Self-motivated
• Be able to travel independently of public transport
• Computer literate
• ECDL

Personal Qualities & Attributes

Essential

• Patient focused
• Organised
• Flexible
• Reliable
• Friendly and approachable
• Aware of the range of emotions in self and others
• Demonstrates empathy for the concerns of others
• Listens to and understands directly and indirectly expressed feelings
• Manages strong emotions and responds constructively to the source of problems

Qualifications

Essential

• Chartered Society of Physiotherapy Recognised Degree/Diploma in Physiotherapy
• Health and Care Professions Council (HCPC) registered
• Member of the Chartered Society of Physiotherapy

Desirable

• Evidence of post-registration education, specifically in musculo-skeletal field, at Masters level or equivalent: e.g. full MACP member, Credentialed McKenzie
• Therapist, Orthopaedic Medicine qualification, injection therapy qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Viaduct Care

Address

Merseyway Innovation Centre

21-23 Merseyway

Stockport

Greater Manchester

SK1 1PN

United Kingdom

Employer's website

https://www.viaductcare.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role purpose:

To provide consultant-level remote clinical input to support timely, safe management of ENT and audiology-related referrals and follow-ups. The post holder will triage referrals, deliver Advice and Guidance (A&G), complete diagnostic reviews (including scans), undertake harm reviews where required, and support delivery of contractual performance requirements (KPIs) while maintaining high standards of clinical governance.

Key responsibilities:

•Referral triage (e-RS / SystmOne): clinically triage incoming ENT referrals and associated clinical information to determine urgency, appropriate pathway, investigations required prior to appointment, and most suitable management plan.

•Advice and Guidance (A&G): provide timely, high-quality A&G responses to referring clinicians, including clear recommendations on investigations, interim treatment, red flags, safety-netting, and onward referral where indicated, in line with local pathways and national guidance.

•Contractual KPI delivery: support achievement of contract performance measures (for example response times) by prioritising work appropriately, tracking completion, and escalating capacity or pathway risks early.

•Diagnostic / scan reviews: review relevant investigation results (including imaging and diagnostic reports where provided), document an interpretation within scope, and make clear next-step recommendations (discharge, treatment plan, further investigation, or onward referral).

•Harm reviews: complete harm reviews for patients waiting within the service as required, identifying deterioration, safeguarding concerns, or clinical risk; document outcomes; and ensure appropriate action, escalation, and communication.

•Audiology follow-up: clinically review audiology outcomes and investigations, advise on next steps, and ensure appropriate follow-up plans (including discharge advice, patient-initiated follow-up where appropriate, or onward ENT review).

•Documentation: maintain accurate, timely clinical records on e-RS/SystmOne (or the agreed digital platform), including clear rationale for decisions, coding where required, and completion of mandatory fields needed for reporting and audit.

•Communication: communicate effectively and professionally with referrers, service managers and the wider MDT; provide clear written outputs suitable for sharing with patients/GPs where required.

•Clinical governance: comply with information governance, safeguarding, infection prevention (where relevant to remote work), incident reporting, and participate in audit/quality improvement as agreed.

Reporting and working arrangements

Reports to:

Clinical Director / Medical Lead (as locally defined).

Works with:

General Manager / Service Manager, ENT clinicians, audiology team, admin/referral management team, and primary care referrers.

Location:

Remote/home working (UK-based), with attendance at virtual virtual doctors meeting as required.

Systems:

Access and use of NHS e-Referral Service (e-RS) and SystmOne (or agreed clinical record systems) in line with local information governance requirements.

Turnaround expectations: Deliver A&G and triage activity within agreed service standards and contractual KPIs, escalating promptly where safe turnaround times cannot be met, and supporting the General Manager in maintaining a safe, high-quality service.

Person specification

Essential:

•Full registration with the General Medical Council (GMC) with a licence to practise.

•ENT consultant-level experience with ability to provide independent clinical decision-making remotely.

•Demonstrable experience of referral triage and/or delivering specialist Advice and Guidance to primary care (including via NHS e-RS or equivalent).

•Ability to review and interpret investigation results and imaging reports to formulate safe management plans within scope.

•Strong written communication skills, producing clear, actionable clinical advice and safety-netting.

•Competence in using electronic clinical record systems and maintaining high-quality documentation.

•Understanding of clinical governance, incident reporting, safeguarding, confidentiality and information governance.

•Ability to work autonomously, manage workload against turnaround times/KPIs, and escalate risk appropriately.

Desirable:

•Prior experience using SystmOne in community services.

•Experience of working within or alongside community/intermediate ENT services and pathways.

•Experience of working closely with audiology services, including review of audiology investigations and follow-up planning.

•Evidence of participation in audit, quality improvement and service development related to outpatient transformation and/or triage.

Compliance and professional requirements:

•Maintain appraisal and revalidation in line with GMC requirements.

•Hold appropriate professional indemnity cover for the duties undertaken.

•Enhanced DBS clearance (adult/child workforce) as required by the service.

•Completion of mandatory training (including safeguarding and information governance) in line with organisational policy.

•Adhere to all information governance and data security requirements for remote working (secure workspace, approved devices, secure connectivity).

Key deliverables:

•Consistent, high-quality triage outcomes recorded on e-RS/SystmOne, with clear rationale and pathway direction.

•Timely A&G responses meeting agreed turnaround standards and supporting avoidance of unnecessary outpatient activity where clinically appropriate.

•Completed scan/diagnostic reviews with documented clinical plan and appropriate communication to stakeholders.

•Completed harm reviews with actions, escalation and tracking where risk is identified.

•Documented audiology follow-up decisions and outcomes, including onward referral when needed.

Who we are:Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives.

As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health.

Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.

We live by four core values:Caring – Respect and compassion in everything we doInclusive – Empowering diverse voices and teamworkEvolving – Driving continuous improvement and innovationAmbitious – Striving for high standards and real impactWhether your role is clinical or corporate, it matters. We’re committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive.

Omnes Healthcare is an inclusive employer. If you require any adjustments during the recruitment process, we will be happy to accommodate.

Person Specification

Qualifications

Essential

• Compliance and professional requirements:
• • Maintain appraisal and revalidation in line with GMC requirements.
• • Hold appropriate professional indemnity cover for the duties undertaken.
• • Enhanced DBS clearance (adult/child workforce) as required by the service.
• • Completion of mandatory training (including safeguarding and information governance) in line with organisational policy.
• • Adhere to all information governance and data security requirements for remote working (secure workspace, approved devices, secure

Desirable

• Desirable:
• • Prior experience using SystmOne in community services.
• • Experience of working within or alongside community/intermediate ENT services and pathways.
• • Experience of working closely with audiology services, including review of audiology investigations and follow-up planning.
• • Evidence of participation in audit, quality improvement and service development related to outpatient transformation and/or triage.

Experience

Essential

• -------

Desirable

• Essential:
• • Full registration with the General Medical Council (GMC) with a licence to practise.
• • ENT consultant-level experience with ability to provide independent clinical decision-making remotely.
• • Demonstrable experience of referral triage and/or delivering specialist Advice and Guidance to primary care (including via NHS e-RS or equivalent).
• • Ability to review and interpret investigation results and imaging reports to formulate safe management plans within scope.
• • Strong written communication skills, producing clear, actionable clinical advice and safety-netting.
• • Competence in using electronic clinical record systems and maintaining high-quality documentation.
• • Understanding of clinical governance, incident reporting, safeguarding, confidentiality and information governance.
• • Ability to work autonomously, manage workload against turnaround times/KPIs, and escalate risk appropriately.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Omnes Healthcare Limited

Address

Remote

--

Remote

England

M3 5NA

United Kingdom

Employer's website

http://omneshealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Excellent opportunities for development*

Competitive NHS Pension scheme

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Important Information

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date

Person Specification

Qualifications

Essential

• oDegree BSc in Radiography or equivalent

Desirable

• oRelevant post graduate diploma or equivalent. Certificate of competence in IV administration.

Knowledge and Experience

Essential

• oWell developed diagnostic radiography within an acute hospital.
• oMoving & handling the non-independently mobile, including those with multiple injuries
• oGood working knowledge of CRIS / PACS.
• oContinuing professional development with portfolio.
• oPatient care.
• oSigns of deteriorating health and first level life support is.
• oInfection prevention & control.
• oRadiation protection.
• oMoving and handling techniques.
• oPathology recognition.
• oTrust policies and procedures.
• oMedicines Management

Desirable

• oMRI &/or CT
• oNHS
• oPolicy, protocol & guideline production
• oSpeciality specific through personally directed study and training.
• oUse of PC.
• oMicrosoft office. Use of email and internet.
• oExperience of CRIS/PACS System
• oAdministration

Skills and Aptitudes

Essential

• oGood working knowledge of CRIS / PACS. Continuing professional development with portfolio.
• oPatient care.
• oSigns of deteriorating health and first level life support is.
• oInfection prevention & control.
• oRadiation protection.
• oMoving and handling techniques.
• oPathology recognition.
• oTrust policies and procedures.
• oMedicines Management

Desirable

• oLeadership skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

Cumberland Infirmary

Newtown Road

Carlisle

CA2 7HY

United Kingdom

Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

The essential criteria for this role includes the requirement to have a care certificate or the willingness and ability to undertake this. For further information please see the attached Care Certificate document attached.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Excellent opportunities for development*

Competitive NHS Pension scheme

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Important Information

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date

Person Specification

Qualifications

Essential

• Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3;
• Theoretical knowledge
• Experience of a range of care and related procedures
• Clinical observations
• Knowledge of data protection legislation and health and safety at work legislation
• National Care Certificate or commitment to complete within 12 weeks of commencing employment
• Numeracy and Literacy Level 2

Desirable

• Undertaken relevant additional training for Clinical Support Workers

Knowledge & Experience

Essential

• Experience of working in health or social care.
• Experience of undertaking and recording clinical observations and escalating changes or findings
• Working knowledge of legislation underpinning care provision
• Understanding of the importance of robust, accurate, clear, timely documentation.
• Insight into behaviours and skills of a carer and the need for effective team work.
• Knowledge of Safeguarding.
• Understanding work-related boundaries.
• Awareness of GDPR and the need for confidentiality

Desirable

• Familiarity with current NHS and social care policies.
• Computer skills
• Clinical policies and procedures
• Evidence of understanding of Trust Business
• Experience of working in the Trust previously

Skills and Aptitudes

Essential

• Excellent interpersonal, communication and active listening skills. Ability to adopt appropriate styles and methods of communication.
• Time-keeping, planning and prioritisation skills.
• Basic IT skills to use electronic patient records and other Trust systems.
• Analytical and judgement skills to make decisions based on patient / service user interactions, observations and metrics.
• Ability to demonstrate the importance of holistic person centred care and related procedures.
• Attention to detail
• Ability to use initiative appropriately.
• Ability to demonstrate the compassionate values and behaviours needed for dignified care.
• Desire to encourage and support patients to remain as independent as possible
• Ability to deal with a wide range of people at all levels, including clients, carers, family, health and social care colleagues and other professionals.
• Caring and empathetic.
• Motivated and with a pro-active approach.
• Ability to work independently and as part of a team.
• Committed to providing high quality patient care.
• Willingness to undertake job related training and multi-disciplinary competencies for more effective patient care.
• Personal resilience.
• Ability to work calmly and effectively under pressure.
• Presents self as courteous, respectful and helpful and understands importance of professional image.
• Reliable, adaptable and dependable.

Desirable

• Keyboard skills.
• Venepuncture

Personal Circumstances

Essential

• Willing to work flexible hours including nights, weekends and bank holidays
• Flexible and versatile approach to meet the needs of the service.

Desirable

• Ability to travel between the sites from which the Trust undertakes its business, or attend meetings or training off-site.

Other requirements

Essential

• Promote equality and value diversity
• Adhere to Trust Values and professional behaviours.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

CIC

Newtown Road

Carlisle

CA2 7HY

United Kingdom

Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Excellent opportunities for development*

Competitive NHS Pension scheme

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Important Information

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date

Person Specification

Qualifications

Essential

• oBSc Radiography or equivalent.
• oCurrent HCPC registration.
• oGood command of the English language with a good standard of literacy and numeracy.
• oPost Graduate qualifications at Masters level in Mammographic practice

Desirable

• oEssential IT skills or equivalent.

Experience

Essential

• oRadiography
• oWide range of practical experience
• oExperience of supervision of less experienced radiographers, students and departmental staff.

Desirable

• oBreast Imaging.
• oNational Health Service Breast Screening Service Programme for England.
• oExperience of working in a multidisciplinary team.

Knowledge

Essential

• oKnowledge of National Health Service Breast Screening Programme and symptomatic services
• oRadiation Protection
• oContinuing professional development with portfolio.

Desirable

• oKnowledge of screening services.

Skills and Aptitudes

Essential

• oWell-developed communication and interpersonal skills whilst respecting confidentiality
• oLeadership skills.
• oDemonstrate good organisational and time management skills
• oDemonstrate problem solving and decision making skills
• oDemonstrate the ability to work under pressure in an unpredictable environment, maintaining a calm & professional manner.
• oGood attention to detail.

Desirable

• oAbility to exercise own initiative and judgement, and assess clinical situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

Cumberland Infirmary

Newtown Road

Carlisle

CA2 7HY

United Kingdom

Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)