Job description

Job responsibilities

1. Receiving and Directing Patients

Receive and direct patients on arrival at the reception desk in a friendly and courteous manner, ensuring their requirements are met professionally and efficiently.

Provide help to patients with general enquiries, and assist them to make appointments, using the online appointment system.

Receive, record, and accurately pass on messages via email or the clinical system.

Answer telephone calls promptly in a polite and professional directing callers as appropriate.

Provide clear information about practice procedures, appointment systems, and accessing services.

Advise patients on approximate waiting times and of any unexpected delays.

Book patient transport when the patient is unable to do so.

Book interpreters for patients when needed.

To take in fees from patients where applicable and issue receipts.

To give patients any forms / referral letters that are waiting for collection checking ID.

Receive and appropriately escalate patient concerns or complaints while maintaining empathy and professionalism.

2. Operation of Telephone and Triage System (SystmConnect)

Answer incoming calls and make outgoing calls as required.

Assist patients via the patient triage system.

Ensure phones are answered promptly monitoring the incoming calls.

Ensure that system is operational at the beginning of each day.

3. Administrative Duties

Register new patients, ensuring accurate data entry onto the clinical system.

Update patient contact details and ensure records remain accurate.

To post outgoing letters at the end of each shift.

To undertake photocopying as needed, including photocopying patients notes when required.

Call patients for recall and data collection purposes and correctly record data in patients medical record.

Ensuring that there is always a supply of the practice leaflet available at reception.

Make up registration packs (GMS1 & New Patient Health Check Form).

Complete tasks via SystmOne or relevant clinical/document systems.

Complete tasks assigned via reception clipboard.

Email referrals and support the referral process as requested by clinical team.

4. Patient Records

To assist with tagging of new patients medical records prior to summarisation.

Request missing medical records from patient services when required.

To assist with the scanning of patient related documents during busy periods.

5. Start and End of Day Procedures

Prepare the reception area for opening, ensuring systems and spaces are ready for patient arrival.

Keep reception and waiting areas clean, tidy, and presentable throughout the day.

Update staff room allocation boards for the following day.

Secure practice premises at closing, ensuring all doors, windows, and lights are safely managed.

Always maintain strict confidentiality.

Chaperone support when requested.

Support colleagues and contribute to positive teamwork.

To attend team meetings when scheduled.

To participate in appraisals and PDP (Personal Development Plan) and team training opportunities.

Help cover colleagues duties during absence, increased workload, or operational needs.

Person Specification

Experience

Essential

• Excellent communication skills, both face-to-face and over the telephone.
• Previous reception, administrative or call centre experience.
• Experience working in a public-facing role.

Desirable

• Previous experience working within a GP Practice or healthcare organisation.

Qualifications

Essential

• Good standard of education (GCSE level or NVQ Level 2 or equivalent).

Desirable

• Full UK Driving Licence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Whaddon Healthcare

Address

25 Witham court

Tweed drive

Bletchley

Milton Keynes

MK3 7QU

United Kingdom

Employer's website

https://whaddonhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities

• Participating in the undertaking of health needs reviews and health assessments to identify needs and plan care accordingly.
• To identify, plan and manage risk of an individuals care needs, relating to physical health, behavioural and or mental health.
• To be responsible for assessing, planning and making recommendations for future care in partnership with patient, carer and multi-professional agencies including case conferences for reviewing the packages of care and care co-coordinating as appropriate.
• To liaise with Primary and Secondary care agencies to ensure better health outcomes for individuals.
• To work within the Mental Capacity Act and evidence best interest decision making.
• To maintain effective and appropriate communication networks with members of the multi-disciplinary team, the independent sector homes and all stakeholder agencies and organisations to ensure that the individual care needs can be met.
• To contribute to multi-disciplinary team specialist assessments.
• Ability to work as an autonomous practitioner, planning, prioritising and organising workload according to the needs of the service.
• To provide any relevant information and explanation to clients and carers at a level commensurate with their ability to understand using total communication.
• To provide evidence-based advice and guidance to care staff on the management of health needs to patients and signpost to other services.
• To act as a supervisor and/or assessor for students demonstrating high standards of practice and professional conduct.
• To undertake health promotion/education whenever possible to all adults with LD and also to contribute to planned health promotion activities.
• To work with all other agencies with regards to the safeguarding process.

Managerial Responsibilities

• To be responsible for coordinating reviews as per guidelines
• Prioritise caseload to meet competing demands
• To be aware of and abide by the LWSW policies, standards and Clinical Governance initiatives.
• Present confidentiality and be aware of the Data Protection Act, access to health records and consent for assessment process.
• Involvement in continual audit and review of services to determine quality.
• Maintain safe record-keeping and confidential practice, in line with LWSW and professional guidance and be aware of the Data Protection Act, access to health records and consent for assessment process.
• To ensure electronic record keeping policy is adhered to.

Professional Responsibilities

• To maintain a high professional standard of conduct at all times in accordance with NMC/ professional bodies code of professional conduct. Maintain an active status on NMC/ professional bodies register.
• To maintain own re-validation portfolio.
• Assume responsibility for own professional development and personal knowledge. Undertake and contribute to research where appropriate.
• Monitor own performance against agreed objectives through the process of appraisal and personal development plans and professional body regulations.
• Maintain professional expertise by arranging and attending meetings, study days and mandatory training and service training.
• Plan and participate in the supervision and provision of experience for all nurse learners and other personnel as appropriate.
• Participate in regular line management, caseload management and clinical supervision.
• To deliver appropriate training and subsequent support to other staff, students and outside agencies when required.

COMMUNICATIONS AND RELATIONSHIPS

• The post holder will be required to work within the MDT function of the CLDT and may need to be part of wider MDT groups relating to client need.
• The post holder will liaise between other health, social and educational services in assessing, planning and reviewing client care needs/service provision.
• The post holder will also work with other voluntary and secondary care providers.

PHYSICAL DEMANDS OF THE JOB

• Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport.
• Use of keyboard and computer screen for assessments and record keeping daily.

Please see attached full Job Description and Person Specification

Person Specification

Experience

Essential

• Working in multidisciplinary teams and across health and social care.
• Managing a complex caseload of individuals who pose a risk to themselves and society.
• Experience of working across organisational and inter-agency boundaries.
• Experience of working with people with learning disabilities / mental health issues whose behaviour poses a risk.

Desirable

• Experience in mentoring students.
• Working in close contact with ICB and local commissioners.

Knowledge

Essential

• Able to demonstrate understanding and competency in assessment, care planning and review.
• Good knowledge and understanding of the, Mental Capacity Act, Deprivation of Liberty and reasonable adjustments.
• A good understanding of the safeguarding adult and childrens processes and relevant issues.
• A knowledge of the Mental Health Act.
• Able to problem solve and be creative in care planning
• Knowledge of Continuing Healthcare Processs

Desirable

• Knowledge and understanding of Ministry of Justice restrictions/Forensic Mental Health.

Specific Skills

Essential

• Able to engage effectively in dialogue with individuals at all abilities effectively managing barriers to communication
• Ability to take positive risk and work proactively with clients who display behaviours of concern
• Excellent interpersonal skills
• Ability to prioritise against tight deadlines.
• Good negotiation skills
• Excellent organisational skills and team working.
• Able to present relevant information in a concise format.
• Able to write in plain, easy and understandable style
• Capacity to work with clinicians and staff at all levels to develop a shared vision of outcomes for individuals.

Qualifications

Essential

• Registered Nurse RNLD/RMN
• Relevant post registration experience.
• Evidence of continuing professional development.
• Evidence of managing a caseload of complex individuals.

Desirable

• Mentorship Certificate.
• Leadership qualification/knowledge.

Additional Requirements

Essential

• Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport.
• The ability to be away from home overnight is an integral part of the role.
• Able to problem solve and be creative in care planning.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Livewell Southwest

Address

Westbourne Unit

Beacon Park Road

Plymouth

PL2 2PQ

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To provide a comprehensive support service to consultants and speciality teams including nurse practitioners/clinicians.

Operate an effective bring forward system and filing system.

To manage and maintain 18 week pathways including tertiary referrals to external trusts, and ensure these are accurately recorded on PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral to Treat (RTT) patient pathway.

Work from initiative using own judgement, acquired knowledge and tact to deal with queries and resolve situations or refer to appropriate person.

Type dictation from audio transcription of clinical correspondence and documentation. Type discharge summaries as appropriate. Maintain an effective track on inpatient referrals to ensure patient is reviewed promptly.

Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place. Rectify if not.

Deal with enquiries either on the telephone of face to face from patients, consultants, junior doctors and colleagues in an appropriate manner.

Ensure all correspondence relating to patient care is acted upon in a timely manner.

Accurate check of patient demographics using the Patient Administration System (PAS), including registration screen, checking patients details are correct, and tracking of case-notes.

Assist with audit/research data collection as required.

Obtain information as requested by line manager

Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly.

Attend appropriate training and education sessions at the request of manager.

General office duties, including incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of office environment.

Implement policies and procedures for own area.

Record and input data onto databases and systems as appropriate

Any other duties required by line manager

Person Specification

Education/Qualifications

Essential

• Educated to GCSE/O Level standard/equivalent
• RSA/OCR Level II or equivalent
• Word Processing/Audio typing Skills
• Knowledge of medical terminology and secretarial procedures

Experience

Essential

• Excellent I.T. skills with knowledge and experience of all Microsoft office packages
• Experience working in an NHS office environment

Skills/Ability/Knowledge

Essential

• Excellent communication skills
• Able to use own initiative and respond to new challenges
• Self motivated and able to work with limited supervision
• Manage/prioritise own workload
• Ability to accurately maintain computerise and manual filing/documentation system
• Ability to work as part of a team
• Ability to manage difficult/sensitive situations
• Ability and willingness to undertake further training as required

Desirable

• Knowledge of internal PAS system
• Ability to supervise and motivate a team
• Time management skills
• Excellent interpersonal and influencing skills
• Understanding of Trust internal policies as appropriate

Qualities/Attributes

Essential

• Able to adopt flexible approach when required
• Ability to build and maintain good working relationships

Other requirements

Essential

• Understanding of confidential nature of role and awareness of Data Protection Act

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Royal Liverpool Hosptital

Mount Vernon Street

Liverpool

L7 8YE

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Areas of Responsibility

• Triage and allocation of referrals for patients on Discharge to Assess pathway, assessing the patients needs, determining the priority of care, processing and allocating referrals accordingly, liaising with multidisciplinary team to ensure timely responses to referrals on an individual patient needs-based basis utilising the knowledge, skills and expertise of others in the Integrated team.
• To assess and prescribe care packages for patients with long term conditions, the frail & elderly, palliative care and rehabilitation needs for example, to achieve quality of life and independence where possible.
• To work within the integrated team to facilitate early discharge from hospital.
• To work within the integrated team to prevent unnecessary admission to hospital.
• Assessing and treating patients in their own homes/care homes.
• To work, liaise and communicate with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users on the Discharge to Assess pathway and in community teams.

Person Specification

Qualifications

Essential

• HCPC registration
• Clinical Educators Course
• Diploma or degree in Occupational or Physiotherapy

Skills, Abilities and Knowledge

Essential

• Ability to manage stressful situations
• Team Player
• Positive attitude towards flexibility to meet the needs of the role
• Demonstrate good IT and standard keyboard skills
• Concentrate when undertaking patient care & inputting data/patient records

Desirable

• Knowledge or experience of SystmOne

Other

Essential

• Must have full UK driving license and have access to a vehicle
• Able to kneel, bend & stoop, and work in cramped environments
• Able to manoeuvre limbs of around 5-6kg
• Able to manoeuvre patients using handling aids

Experience

Essential

• Experience of working as part of an MDT
• NHS experience
• Knowledge of additional specialist areas through inhouse training & short courses
• Evidence of working at relevant level

Desirable

• Evidence of previous community based role

Communication

Essential

• Good interpersonal skills
• Ability to communicate with members of the MDT
• Ability to communicate with patients who have complex needs
• Able to communicate effectively using the English language in both written and verbal forms
• Good observational and reporting skills

Personal and People Development

Essential

• Regular participation in supervision and continual professional development

Desirable

• Previous experience of supervising other members of staff

Personal Attributes / Behaviours

Essential

• Highly motivated
• Tact & diplomacy
• Empathy & sensitivity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East of England Community Health and Care NHS Trust

Address

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For further information and duties for this role, please see the attached detailed Job Description and Person Specification.

Person Specification

Qualification

Essential

• Full registration and license to practice with the General Medical Council
• On the Specialist Register or within six months of obtaining a certificate of completion of training (CCT) at date of interview
• MBBS or approved overseas equivalent
• MRCP or approved overseas equivalent
• Eligibility to reside and work in the UK

Desirable

• Higher Degree (MD, PhD or equivalent)

Experience

Essential

• General gastroenterology experience
• Subspecialty experience in GI cancers
• Independent practice in luminal endoscopy (including therapies) by JAG criteria
• Experience of service improvement

Desirable

• Experience in research and leadership
• Experience in looking after patients with cancer

Personal qualities

Essential

• The ability to work in collaboration with consultant colleagues in other disciplines and across RM Partners
• Ability to provide academic and scientific leadership within a multidisciplinary research environment
• Approachable and a team player
• Committed to excellence
• Strong communication and leadership skills
• A patient-centred approach to delivering care
• Knowledge of Quality & Clinical Governance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Royal Marsden NHS Foundation Trust

Address

The Royal Marsden NHS Foundation Trust

Fulham Road

Chelsea

SW3 6JJ

United Kingdom

Employer's website

https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)

Job description

Job responsibilities

Helping others improve and turn their lives around there's no better feeling. Its what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

We are looking for confident Support Workers with a passion for delivering outstanding care.

You'll be working 42 hours a week (days/nights/alternate weekends), making a positive difference to the lives of the people in our care at Hope House.

Hope House is a residential service providing outcome focused care for adults with a learning disability and associated complex needs who may have behaviours that challenge.

We encourage and enable the individuals we support to lead a full and happy life. We work with them to ensure they have more choice and control in their lives. We find out their strengths, abilities and preferences so that the care provided can be as person-centred and meaningful to each individual as possible.

At Cygnet, our perks go way beyond pension schemes and excellent professional development.

You'll also enjoy shopping, travel and leisure discounts as well as a range of healthcare and financial benefits to support you to be happy both in and out of work.

Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others every day.

Your day-to-day

• Offer enhanced care with a flexible learning approach for all the people in our care

• Provide guidance & encouragement through physical & emotional support

• Learn ab out individuals specific needs & provide help in the most appropriate way

• Assist with medical & welfare needs

• Report on medical & welfare needs as required

• Safeguard

• Maintain a safe, clean environment for all

Why Cygnet? We'll offer you

• 13.15 per hour increasing to £13.45 per hour at 3 months and £13.70 per hour at 18 months

• Flexible working with opportunity for overtime

• Regular coaching & appraisal

• Expert supervision & peer support

• Employee discount savings & Cycle to Work scheme

• 24 hours free GP helpline

• Discounted Gym membership

• Free eye tests

• On site benefits including free meals

• Plus much more

You are

• Genuinely driven with a desire to make a real difference in peoples lives

• An excellent communicator & a good team player

• Sensitive & intuitive with the energy required to provide a trusting, stimulating & varied environment

• Passionate about empowering & supporting service user independence

Successful candidates will be required to undergo an enhanced DBS check.

Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role you'll have the chance to make a real impact on patients, service users & their families.

What next?

If you care about making a difference we want to talk to you.

Click the button to apply

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cygnet Health Care

Address

Hartlepool

TS26 9PW

United Kingdom

Employer's website

https://www.cygnethealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB PURPOSE

To support the clinician in ensuring that the patient pathway is completed within laid down timescale in accordance with policy, procedure and working instruction. The postholder will be responsible for supporting the continuing provision of first-class care for all our patients through ensuring reception, administrative and driving duties are undertaken efficiently and effectively.

KEY TASKS AND RESPONSIBILITIES

To act as receptionist at the base, managing patient appointments, supporting Clinicians with administrative tasks, and supporting and managing patients through their experience with Shropdoc.

To liaise with Despatch in the Call Centre and your Clinician to ensure that base appointments and home visits are completed in a timely fashion.

To drive the Shropdoc vehicle to home visits in a safe and competent manner.

To ensure that all kit is checked and available for both home and base appointments.

To ensure that vehicles are checked prior to any visits so that they are safe and roadworthy.

BASE - Duties and Responsibilities

To ensure that the base is set up and ready for patients at the beginning of the shift. All computers to be logged in and all essential kits ready and available.

To ensure that base email account is checked and anything relevant is actioned, all phone lines are connected, and printers are operational.

All clinical kit is checked in conjunction with the Kit Checking and Sealing Process.

To appropriately record all drug and sundry usage across the shift using the relevant stock control method and in conjunction with Medicines Management Policy.

To support your Clinician with administrative tasks, such as scanning paperwork, emailing information or making phone calls

To be responsible for greeting patients at bases and promptly recording their arrival on clinical software and ensure that should a patient not attend that it is promptly reported to Despatch.

To ensure that all infection control procedures are stringently followed in line with relevant policy and maintain a continuously clean and tidy environment.

To carry out basic first response and fault-finding following failure of systems/technical equipment.

To provide clear and specific details to Despatch when reporting issues that require further investigation.

To log any incidents that occur on shift via Radar (for example, health and safety incidents, safe-guarding concerns etc).

To advise Clinicians of any drug or sundry shortages.

To witness the removal and re-stock of controlled drugs and sign your agreement.

To check the presence and function of all diagnostic equipment, replacing batteries or reporting any faulty items.

To keep Despatch appraised of clinical workload and any delay in seeing patients.

To always maintain security of the base, including ensuring that the drugs cupboard remains locked, and that no patient identifiable data is accessible.

To follow the process for patients without appointments should people unexpectedly turn up at base looking for clinical support .

To ensure prescriptions are in printers when the doctor is seeing patients but stored in drugs cupboard when on home visit or base is closed.

HOME VISITS - Duties and Responsibilities

To ensure that the Clinician is always transported to home visits safely and with all clinical kit available

To maintain contact with Despatch throughout home visits, informing them of any delays/detours and always ensuring they are contacted before returning to base.

Comprehensively complete vehicle checks as per the Driver and Vehicle Policy and the Vehicle and Kit Log before driving anywhere on shift.

Ensure full clinical kit is available on all home visits and that it is regularly checked and restocked in accordance with procedure.

To always use the TomTom satnav in the vehicle, even on short, local journeys

Support Clinician in locating the front door of properties and assist with carrying of kit

Report all arrival and departure times using the working times function of the TomTom

Provide an escort into the patients home at the request of the Clinician if you feel safe and comfortable doing so. Never witness a consultation, remain in the hall/by front door and be available as required

Record all drugs/sundries dispensed out of the vehicles using relevant stock control recording method and restock as required.

Record details of home visits on Vehicle and Kit log.

Maintain security of vehicle at all times.

To always abide by the rules of the Highway Code and the Driver and Vehicle Policy.

To ensure Toughbooks are charged and switched on and that you are aware of how to resolve basic faults.

ALL TIMES - Duties and Responsibilities

Ensure that the lone worker devices are switched on and accessible both whilst on base and in the car.

Ensure that you know what to do in the event of systems going down and how to revert to fail over/contingency measures.

Be responsive in the case of a clinical emergency and support your clinician appropriately.

Ensure all statutory and mandatory E-learning training is up to date and complete and attend any statutory and mandatory in-person training as requested.

To maintain a constant interest in matters relating to Health and Safety and to escalate any concerns.

To actively participate in the training and mentoring of any new members of staff.

To attend base meetings or other scheduled operational training when requested.

To undertake any other duties of a similar nature consistent with the responsibilities of the post.

To have good understanding of Shropdoc policies and procedures, in particular those pertaining to your role.

To maintain regular and consistent attendance at work, be punctual and ensure that you wear Shropdoc uniform while on shift.

Ensure good communication skills are used with patients, members of the public and health care professionals and that complaints, compliments or concerns are responded to appropriately.

Person Specification

Qualifications

Essential

• Full driving licence (minimum of 2 years driving experience) with the ability to drive safely and legally for work purposes.
• Good general education.
• Must be able to undertake relevant mandatory and statutory training required for the role.

Personal Attributes

Essential

• Caring, compassionate and patient focused.
• Excellent verbal communication and interpersonal skills.
• Personal Attributes
• Reliable, punctual and trustworthy.
• Calm, professional, discreet and respectful of patient confidentiality.
• Ability to work independently and as part of a team.
• Responsive to changing situation.
• Committed to promoting high standard of patient care.
• Diplomatic and tactful.

Desirable

• Demonstrates initiatives in identifying opportunities to improve the service.
• Demonstrates a willingness to develop new skills.

Experience

Essential

• Experience of providing professional and courteous service to members of public.
• Confident and competent driver with a strong commitment to passenger safety.
• Understanding of confidentiality data protection and professional boundaries.
• Basic IT skills and confidence using electronic systems to include email and bespoke systems (training given).

Desirable

• Experience in a patient-facing, customer-facing or public-facing role would be an advantage.
• Familiarity with rural driving and navigating unfamiliar locations.

Other

Essential

• Must be able to work unsocial shifts and flexibly (evenings, weekends and bank holidays).
• Able to demonstrate behaviours consistent with Shropdocs values: Community, Integrity, Development, Quality and Kindness.
• Satisfactory safer recruitment checks, which will include a DBS Check and driving licence checks.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Shropshire Doctors Co-operative Limited ‘Shropdoc’

Address

Unit A

3 Longbow Close

Shrewsbury

Shropshire

SY1 3GZ

United Kingdom

Employer's website

https://shropdoc.org.uk (Opens in a new tab)

Job description

Job responsibilities

Helping others improve and turn their lives around there's no better feeling. Its what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

Join Our Team as a Specialist Day Support Worker!

Are you a confident Support Worker driven by a passion for delivering exceptional care in a specialist enhanced support environment?

You'll work 42 hours a week (days only and alternate weekends), making a profound difference in the lives of adults with autism and learning disabilities at Broughton Lodge, a specialist enhanced residential service for individuals who may present challenging behaviours.

Shift Pattern: Days (8 am - 8 pm)

Week 1: 4 days on, 3 days off

Week 2: 3 days on, 4 days off

Why Choose Cygnet?

• Beyond pension schemes and professional development, we provide perks that enhance your life inside and outside of work

• Enjoy shopping, travel, and leisure discounts, along with healthcare and financial benefits

• Join us for excellent career prospects and the satisfaction of making a daily difference

Your Responsibilities

• Offer enhanced care with a flexible learning approach

• Deliver specialist support interventions alongside a clinical team

• Provide guidance and emotional support

• Adapt help to individuals specific needs

• Assist with medical and welfare needs

• Report on medical and welfare needs as required

• Safeguard the most vulnerable in society

• Maintain a safe, clean environment for all

Why Cygnet? Well Offer You

• £13.15 per hour increasing to £13.45 per hour at 3 months and £13.70 at 18 months

• Opportunities for further learning via our excellent apprenticeship scheme

• Flexible working with overtime options

• Regular coaching and appraisal

• Expert supervision and peer support

• Employee discount savings and Cycle to Work scheme

• 24 hours GP helpline

• Discounted Gym membership

• NHS and blue light discount

• Free eye tests

• On site benefits including free meals

• Plus much more

You Are

• Genuinely driven to make a real difference

• An excellent communicator and team player

• Sensitive and intuitive, fostering trust and stimulation

• Passionate about empowering and supporting service user independence

• Eager to enhance your skills in a specialist enhanced care environment with a clear career progression plan

• Ready to contribute to an open, transparent, and expressive staff culture where you lead your team

Successful candidates must undergo an enhanced DBS check.

Join Cygnet

Cygnet has been providing high-quality specialist mental health services for over 30 years. Here, you'll have the chance to make a real impact on patients, service users, and their families.

Ready to embark on a rewarding career journey while making a significant impact every day? Apply now and become a vital part of the Cygnet family.

What next?

If you care about making a difference we want to talk to you.

Click the button to apply

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cygnet Health Care

Address

Macclesfield

SK11 0JG

United Kingdom

Employer's website

https://www.cygnethealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will work with a multi-disciplinary team including doctors, nurses, paramedics and other roles. Your role will be to lead on medication management including safe repeat prescribing for our patients. This includes overseeing Shared Care Agreements and High Risk Drug Monitoring, ensuring appropriate plans are in place for our patients and that they have access to the best possible care. You will also take a lead role in delivering CQC compliance and ensuring QOF achievement on specific indicators.

You will provide expertise in clinical pharmacy, medicines optimisation and promote safer prescribing practices. You will be part of team working alongside a pharmacist and two pharmacy technicians and a pharmacy administrator.

The main duties will include using your own clinical competencies as part of a multi-disciplinary team to provide face to face and remote medications reviews, support management of patients with long-term conditions and co-morbidities, undertake medicines reconciliation, reduce polypharmacy and conduct Structured Medication Reviews (SMR). You will work closely with the administration team on drug monitoring management and carry out clinical audits on behalf of the Clinical team.

The role is pivotal to improving the quality of care and operational effectiveness within the practice so requires, motivation, passion and resilience to deliver an excellent service.

Person Specification

Experience

Essential

• Ideally experience of working in a Primary Care setting.

Experience

Essential

• Ideally experience of working in a Primary Care setting.

Qualifications

Essential

• Currant registration with GPhC

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sussex Primary Care

Address

Sussex Primary Care

Dolphins Practice

Butlers Green Road

Haywards Heath

West Sussex

RH16 4BN

United Kingdom

Employer's website

http://www.sussexprimarycare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Helping others improve and turn their lives around there's no better feeling. Its what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

We are looking for an outstanding Female Bank Support Workers with a passion for delivering excellent care.

You will be working 42 hours per week (days,nights,weekends) making a positive difference to the lives of the people in our care at Kensington Gardens.

You'll be working shifts:- 7am to 7pm, 8am to 8pm, 10am to 10pm and waking nights 7pm to 7am.

Kensington Gardens in Darlington provides four tenancies, the service is focused on empowering individuals with complex mental health needs, learning disabilities, autism, and challenging behaviours to live more independently.

*Due to the occupational needs, and the demands of the service we are only able to accept female applicants for this role*

At Cygnet, our perks go way beyond pension schemes and excellent professional development.

You'll also enjoy shopping, travel and leisure discounts as well as a range of healthcare and financial benefits to support you to be happy both in and out of work.

Apply now to enjoy flexibility while reaping the rewards of providing the very best care and making a huge difference to our service users and their families.

Your Day-to-Day

• Offer enhanced care with a flexible learning approach for all our service users, patients & residents
• Provide guidance and encouragement through physical & emotional support
• Learn about individual s specific needs & provide help in the most appropriate way
• Assist with medical & welfare needs and report as required
• Safeguard
• Maintain a safe and clean environment for all

You are

• Genuinely driven with a desire to make a real difference in peoples lives
• An excellent communicator and a good team player
• Sensitive and intuitive with the energy required to provide a trusting, stimulating & varied environment
• Helping to empower & support service user independence

Why Cygnet?

We'll offer you

• £13.15 per hour increasing to £13.45 per hour at 3 months and £13.70 per hour at 18 months
• An opening to undertake further learning with our excellent apprenticeship scheme
• Regular coaching & appraisal
• Expert supervision & support
• Free Health Cash plan
• 24 hours free GP support line
• Free life assurance cover
• Free eye tests
• Car lease discounts
• Discounted gym membership
• Free mortgage broker and Insurance cover
• Pension scheme
• Employee NHS discount savings & Cycle to Work scheme
• Smart Health Toolkit- Providing you with Fitness Programmes, Nutrition consultation and Health checks

Please note: successful candidates will be required to undergo an enhanced DBS check.

What next?

If you care about making a difference we want to talk to you.

Click the button to apply

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cygnet Health Care

Address

Darlington

DL1 4NQ

United Kingdom

Employer's website

https://www.cygnethealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

This is an exciting opportunity for a motivated and self driven pharmacy technician to join our small pharmacy team. This is a role that continues to develop and expand and an opportunity for you to shape the role of the technician.

Job Duties include:

• Medication reconciliation of clinical letters and hospital discharges.
• Supporting the repeat dispensing process
• Patient medication queries
• Medication shortages
• Medication recall processes
• In house audits re CQC/QOF/Medicines Optimisation Schemes
• Supporting shared care
• Medication Safety alerts
• Providing a link for various stakeholders including community pharmacies and secondary care

Person Specification

Qualifications

Essential

• - BTEC / NVQ Level 3 or equivalent in pharmaceutical science
• - Registration with the GPC

Desirable

• - Registered on, or completion of the CPPE primary care pathway

Experience

Desirable

• Experience of working within a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Intelligent Prescribing Solutions Ltd

Address

Auckland Medical Group

The Old Firehouse

Watling Road

Bishop Auckland

County Durham

DL14 6RP

United Kingdom

Job description

Job responsibilities

To plan and undertake home visits to deliver an episode of care, as delegated and assessed by the Health Visitor or School Nurse in response to identified need.

The Family Health Worker will work in partnership with families, health professionals and other agencies as required.

The Family Health Worker will have the ability to communicate and liaise clearly and effectively with clients, colleagues and a variety of agencies within community settings and base.

Be competent to undertake delegated activities within the Healthy Child Programme, utilising appropriate tools when assessed as competent to do so for universal families.

To identify deviations in normal child development and refer to the Health Visitor responsible for delegation and plan of care.

In response to identified Public Health need (local and national directives) delivering and evaluating individual, clinic and group activities. Utilising evidence based approaches to target individuals and groups.

Within own competencies and knowledge, implement identified packages of care that empower and meet client need and address service requirement, reviewing effectiveness of specific activities as they proceed and modify appropriately.

To have knowledge of and act in accordance with local child protection policies and procedures.

To practice in accordance with the standards, protocols and policies which have been agreed by Livewell Southwest, demonstrating knowledge of them and how to access them.

The post holder is required to comply with all infection control policies.

Person Specification

Qualifications

Essential

• Vocational Qualification Level III in childcare or health related area.
• Maths & English GCSE Grades 4 and above or equivalent.
• Additional qualifications in child and family related areas.

Desirable

• IT skills.

Knowledge

Essential

• Working with children and/or families in partnership.
• Knowledge of normal child development.
• Awareness of Public Health
• Basic Child care
• Life skills
• Health and safety
• In depth knowledge of normal child development and able to apply with assessment tools.
• Has knowledge of how to communicate effectively in a range of settings and with a variety of people.
• Able to identify and know when to liaise and communicate effectively with other professionals.

Desirable

• First aid training.
• Knowledge of community initiatives.
• Knowledge of child protection.

Skills

Essential

• Able to communicate effectively.
• Able to work alone within a supervised framework.
• Decision maker.
• Enthusiasm for working with children and families.
• Good listening and observational skills.
• Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport.
• Be available to work outside normal working hours, occasional evening and Saturdays for specific health promotion activities.

Desirable

• Works on an individual basis with children and families, supervised by the SCPHN (Health Visitor or School Nurse), for time limited, outcome based episodes of care.
• Is able to recognise areas of concern within families and follow agreed procedures.

Experience

Essential

• Working with children and/or families in partnership.
• Able to prioritise own work.
• Runs group activities in a variety of settings.
• Up-to-date working knowledge of a range of areas related to normal child development, for example, nutrition.

Desirable

• Knowledge and/or experience of developmental language delay.
• Experience with group work.
• Experience working with other services/agencies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Livewell Southwest

Address

Public Health Nursing Team

Admin Block

Mount Gould Road

Plymouth

PL4 7QD

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To provide general secretaries support to clinicians involving word processing and audio typing skills with general clerical work.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities

• To provide an efficient audio, copy typing and service for Clinicians and Health Professionals as required. This includes the typing of letters, reports, patient referrals, emails, etc in an accurate and quality manner.
• To make appointments, bookings and admissions as required.
• To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
• To retrieve medical records and assist the completion of medical/ insurance records
• File patient records and correspondence in patient medical records
• To receive incoming and initiate outgoing telephone calls in an efficient and pleasant manner in order to facilitate timely and appropriate communications with others, taking messages and forwarding accurately to the correct person in the Primary Health Care Team and dealing with appropriate queries
• Maintain the computer clinical system in an accurate and secure manner.
• Maintain appointment system; liaise with GPs and other staff as necessary.
• To assist with the gathering of statistics and information when requires.
• To receive and dispatch mail and maintain a pending system
• Photocopying/emailing/faxing/filing as requested
• Scanning of documents efficiently
• To manage process for deducting deceased patients
• Any other duties as appropriate to the post as requested by the Office Manager/Practice Manager/Partners

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outline in this Job Description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers of the business of the practice may only be divulged to authorised persons inn accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health and Safety:

The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health and Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality and Diversity:

The post holder will support the equality, diversity and rights of patients, careers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non judgemental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Participating in monthly Protected Time training on various subjects as deemed appropriate by the Practice.

Any other training identified by the Practice Manager as necessary for the progression of the individual or the Practice.

Quality:

The post holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for won actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communication:

The post holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post holder will:

Apply Practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Good working knowledge of medical terminology or the ability to learn clinical terms quickly

Desirable

• Typing skills

Experience

Essential

• Be able to use Microsoft Office (word, excel, outlook)

Desirable

• experience of working in a GP practice

Knowledge and Skills

Essential

• Good working knowledge of medical terminology
• Be able to provide clear, polite verbal and written communication skills for dealing with patients and doctors,
• Teamwork, flexible team player able to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

GP Practice in Wales

Address

Pendre Surgery

Coleshill Street

Holywell

FLINTSHIRE

CH8 7RS

United Kingdom

Employer's website

https://gpwales.co.uk (Opens in a new tab)

Job description

Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

An exciting opportunity has become available for an experienced secretary or administrator to join the team our team as a Medical Secretary.

Based within the Centre for Womens Health on the main Royal Devon and Exeter Wonford site, the post holder will join an established team to provide comprehensive administration support for our patients and clinical team of Consultant Gynaecologist/Obstetricians.

The post holder will have a range of administrative experience, ideally in a secretarial role or within a Healthcare environment; however, we welcome applicants from other sectors who feel they have relevant transferable skills.

Working in a busy and sometimes demanding job, within a supportive team, they must be a good team player and enjoy working within a Multidisciplinary team. We are looking for someone who is articulate, has excellent communication and interpersonal skills with the ability to prioritise competing workstreams. Strong organisational skills and IT skills as well as the ability to manage your own caseload without direct supervision is a must.

As the post deals with patients, relatives, and Healthcare professionals, applicants must have excellent communication skills and will be expected to have an empathetic and efficient telephone manner.

Working Pattern: Monday to Friday, 30 hours per week, with a finish time of 5:00pm.

Interview Date: To Be Confirmed

For further information please contact: Emily Passmore, Admin Line Manager, [email protected]

This is a fixed term contract for 12 months. For current NHS employees this post could be a secondment opportunity.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Person Specification

General Requirements

Essential

• See job description text above, and (where applicable) you can download a copy of the full job description

Desirable

• See job description text above, and (where applicable) you can download a copy of the full job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Devon University Healthcare NHS Foundation Trust

Address

Royal Devon and Exeter Hospital

Barrack Road

Exeter

Devon

EX2 5DW

United Kingdom

Employer's website

https://royaldevon.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will demonstrate a high level of expertise within the specialist service, Digital Rectoscopy providing advice, education and support to staff, patients, their families and carers in Primary Care.

The post holder will be practising autonomously as an advanced clinical practitioner within the designated speciality area to provide patient-centred care as being specifically to identify and diagnose causes of rectal bleeding and detect polyps, inflammation, tumours, or other abnormalities in the rectal mucosa. In addition to diagnostics, tissue samples where necessary.

This will encompass the skills of advanced clinical assessment, examination, diagnosis and treatment within an agreed scope of practice throughout the organisation for patients across sheffield . The post holder will support new ways of working that emphasises a more efficient and patient focused service, and will ensure the safe treatment, referral and discharge of patients with undifferentiated and undiagnosed presentations in their area. Responsibility for leading the on-going development of clinical practice and standards of care within the service, including the development of policies, procedures, protocols and guidelines in collaboration with multidisciplinary colleagues.

Key Areas of Responsibility Clinical

1. Work autonomously as an advanced practitioner within the specialty, managing a caseload of patients delivering individualised direct patient care.

2. Direct responsibility for assessment, examination, investigation and diagnosis of patients within their area of work.

3. Appropriately treat patients, resulting in the safe management and appropriate referral or care planning of patients with undifferentiated and undiagnosed presentations.

4. Manage own caseload and clinical priorities according to agreed protocols and working practices.

5. Undertake a variety of clinical skills and provide treatment/advice as per speciality and scope of practice. Using agreed protocols of clinical practice and professional guidelines.

6. Within scope of practice and clinical competence request and/or undertake diagnostic procedures and clinical investigations related to plans of care.

7. Utilise scope of practice to undertake Non Medical Prescribing role and provide advice on medicine management issues associated with the patient specialty group.

8. Provide a seamless, high quality service from assessment to diagnosis, treatment and review, referring to other specialists as required. Provide guidance to staff, patients and their families and carers on pathway navigation.

9. Lead in the development and updating of referral guidelines and policies for the service.

10. Use highly developed communication skills to effectively communicate with colleagues, patients and their relatives/carers, making reports and liaising as required with medical staff and other members of the multidisciplinary team both verbally and in writing.

11. Use professional judgement to act as an advocate for patients to ensure a patient focused approach to the delivery of care. Support and enable patients and carers to make informed decisions relating to their treatment and management. Escalate any concerns via clinical structures as required.

12. Work towards safe and timely provision of care of patients between Primary and Secondary Care services/healthcare professionals, ensuring barriers to care provision are identified and acted upon appropriately.

13. Report and raise concerns related to Safeguarding, accessing advice and support as required. Be conversant with Organisational policies for safeguarding including the assessment of mental Capacity.

14. Ensure effective and accurate communication whether verbal or written between healthcare professionals as necessary.

15. Ensure that high standards of all documentation are maintained, with accurate, complete and up-to-date information regarding patient care are kept in accordance with professional standards.

16. Undertake training where necessary to develop further advanced clinical practice roles required by the service in order to provide a high standard of patient care.

17. Practice within the scope of professional registration (i.e. NMC, HCPC).

Professional Leadership & Management

1. Provide highly visible and accessible professional leadership and demonstrate expert knowledge and standards of clinical practice.

2. Lead and develop a defined area of Advanced Clinical practice within the designated area of practice, promoting interdisciplinary team and collaborative working practices.

3. Act as a clinical role model demonstrating high standards of advanced clinical practice and provide support or advice to other staff when necessary

4. Lead and support the development of the role according to changing patients needs, service requirements and evidence base practice.

5. Lead and actively participate in service/departmental projects, quality initiatives and statutory accreditation processes. This will include the setting and monitoring of clinical standards of care.

6. Ensure that all resources are managed in an efficient and cost-effective manner to achieve maximum effect for patients and staff.

7. Adhere to all relevant Organisational policies and procedures and to ensure that they are correctly implemented.

8. Lead in the implementation of multidisciplinary service objectives that reflect Organisational or PCN strategies for patient care.

9. Demonstrate effective leadership skills, supporting the Clinical management team in service development and lead as delegated on the implementation of any of these changes.

10. Monitor standards and maintain high quality care. Report any clinical incidents promptly via the Organisational pathways.

11. Utilise the highest level of interpersonal and communication skills when dealing with complex, sensitive or emergency situations.

12. Maintain an awareness of professional and ethical issues to ensure care is delivered in a professional timely and courteous manner by all members of the team, respecting the different spiritual and cultural backgrounds of colleagues, patients and relatives.

13. Escalate any concerns or complaints promptly to Clinical Lead and take part in any necessary Clinical Governance.

14. Participate in the recruitment process as required, providing feedback and support in recruitment decisions.

15. Accountable for own practice, acting at all times within the Professional Code of Professional Conduct (NMC,HCPC, CSP)

16. Maintain a working knowledge of local and national professional policy and strategy.

Education & Training

1. Act as an expert educational resource for clinical staff, patients, and carers by providing formal and informal education. Promote and develop a positive learning environment throughout the Organisation.

2. Act as mentor/assessor to staff members and students as required, providing educational advice and support. Ensure other clinicians can access appropriate training support and guidance.

3. Lead and actively participate in the delivery of educational programmes for multi-disciplinary clinicians.

4. Provide support and guidance as required to clinicians from all disciplines.

5. Ensure that pre and post registration students receive appropriate learning experience whilst allocated to the Organisation/PCN.

6. Participate in provision and identification of in-service training need for all team staff.

7. Participate in education and practice development on a PCN wide basis liaising with PCN, PCS or External educational leads to ensure educational objectives are delivered.

8. Recognise the limits of own professional practice and competence, undertake further training and academic qualifications as required to maintain own specialist knowledge.

9. Take responsibility for ensuring personal and completion of any statutory or mandatory training as required for. Informing line manager if there is any deviance from training attendance.

10. Adapt clinical knowledge and skills to different clinical settings.

11. Participate in the annual appraisal process, delegating duties to team members as appropriate to ensure all staff within the team have personal development plans which support revalidation.

12. Maintain close links with local HEIs and participate in in the development and delivery of new and established advanced practice programmes as required.

Research & Audit

1 Utilise research findings and audit in the delivery of advanced clinical patient care, developing new ways of working.

2. Participate and where required lead audit projects as required by the specialty, involving collating, analysing and reporting on results of the audit process.

3. Collate, analyse and present reports on varying aspects of the speciality activity as required by Organisation.

4. Ensure the results of audit and research conducted by the team are disseminated at local, regional and national level.

5. To share best practice; through publications and attendance/presentation opportunities at conference level.

Quality & Safety

1. Support the maintenance of CQC compliance and local and national clinical governance initiatives in close collaboration with the Organisation.

2. Maintain improvements in patient safety by supporting implementation of patient safety initiatives, prompt and appropriate response to complaints resolution and escalation where appropriate

3. Ensure patient safety by escalating any risks with staffing or service provision to appropriate Clinical Lead.

4. Report any issues with quality and safety immediately to appropriate Clinical Lead.

5. May be deployed to work in any part of the Trust should the need arise to ensure patient safety is maintained.

This job description is not exhaustive and is seen as a guideline for the post. The post holder may be required to undertake other duties to achieve the Trust objectives which are commensurate with the grading of the post

Person Specification

Qualifications

Essential

• Professional Registration - NMC , HCPC
• Masters degree level or the portfolio route in advance practice
• Non-Medical Prescribing Course

Desirable

• Post Graduate Qualification in specific speciality or equivalent experience

Experience

Essential

• Evidence of on-going CPD

Desirable

• Teaching & Mentoring qualification/experience
• Able to undertake digital rectoscopy with confidence
• Minimum of 5 years post registration experience in specialty area

Knowledge and Skills

Essential

• Advanced Clinical Assessment skills

Desirable

• Evidence of dissemination of knowledge in wider healthcare organisations

Personal Attributes

Essential

• Excellent communication skills
• Ability to perform in stressful and complex situation
• Sound clinical reasoning & decision making

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Sheffield

Address

Darnall Health Centre

York Road

SHEFFIELD

S9 5DH

United Kingdom

Employer's website

http://www.primarycaresheffield.org.uk/ (Opens in a new tab)