Job description

Job responsibilities

To provide a dedicated service to a designated specialty, working in partnership with consultants, secretaries and outpatient colleagues to keep outpatient clinics utilised to optimum levels and to provide performance data to Consultants as requested.

Person Specification

Education and Qualifications

Essential

• 4 GCSEs grade 4 or above including mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications
• NVQ level 2/3 in Business Admin or other relevant subject.

Desirable

• OCR Level 3 keyboard skills (or equivalent measurable level of skills)

Experience and knowledge

Essential

• Minimum of 1 years experience in a similar administrative role with a proven track record of achievement.
• Excellent IT skills with a working knowledge of Microsoft IT applications
• Basic knowledge of Booking systems

Desirable

• Knowledge and understanding of the 18 week Referral to Treatment standards and outpatient clinic management and booking processes
• Administration experience within an NHS setting
• Operational knowledge of iPM and e-RS

Skills abilities and competencies

Essential

• Good organisational and time management skills with the ability to prioritise conflicting workloads effectively
• Ability to work in a pressurised working environment with frequent interruptions and change of work direction
• Excellent communication skills and the ability to interact professionally with patients and the wider multi disciplinary team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget Hospital

Lowestoft Road

Great Yarmouth

NR31 6LA

United Kingdom

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)

Job description

Job responsibilities

General Administration and Secretarial

• Liaise with managers to support in the drafting and checking of Rotas for the GPs, Nurses and Acute Care Team, making sure they include all relevant dates for annual leave, meetings, training, and educational half days.
• Maintain an accurate and up to date library of EMIS forms, including referral form templates and ensure all clinicians have access.
• Monitor DOCMAN workflow, ensuring all documents received are recorded and filed correctly, passing to the GPs, Nurses or coding team for query or action where necessary.
• Process all flu questionnaires completed by patients during the winter flu clinics, ensuring that their details match those on their medical record and coding smoking status and alcohol intake as appropriate.
• Process all outgoing post created by the practice in a timely manner
• Photocopying, scanning, filing and proof reading in a timely and accurate manner
• Accurately complete and file any required forms including Education Evaluations and Benefit Forms.
• Attend and take minutes at meetings when requested. This includes Safeguarding, Palliative and Pediatric meetings.
• Check all patient letters and documents that have been collected as arranged, record any non-collections on the system and destroy as confidential waste.
• Process request for Smart Cards within the practice.
• Liaise with DART to issue, upgrade or reset accounts for practice staff.
• Ensure daily back up of the practice server.
• Monitor stock levels of practice supplies ensuring low stock items are ordered replenished in a timely manner.
• Liaise with third party companies for the collection or delivery of stock items, including battery recycling.

Registrations, Appointments and Referrals

• Process registrations both regular and temporary as required, using the EMIS system and ensuring complete information and appropriate ID.
• Ensure all GP2GP transfers are recorded correctly with all necessary information from patient files extracted and added to EMIS accurately and in a timely manner.
• Update patients personal details and preferences including change of name, address, next of kin and consent.
• Process FP69s, sending occupier letters where necessary.
• Ensure that all palliative patients are added onto IBIS accurately ensuring third party services can view relevant information around their diagnoses, clinical history and DNAR status.
• Updating the appointment book on EMIS to reflect finalised rotas, allowing for effective time management, and helping to avoid duplicate bookings.
• Adjusting the appointments screen on EMIS when required, for example for embargoed appointments, GP supervision slots any on the day sickness.
• Adding all Covid Vaccination Clinic and Flu Clinic appointments onto EMIS in a timely manner and amending as and when required.
• Check Smear invites on EMIS, ensuring eligibility, correct coding and completing deferral forms where necessary.
• Assign clinical rooms to internal and third-party clinicians, ensuring sufficient space for all planned clinics including audiology, physiotherapy, counselling, Dermascope and Dermatology.
• Process audiology, dermascope, minor ops and physiotherapy referrals. This includes forwarding to the correct healthcare professional, sending appointment confirmation, dealing with general queries and preparing clinics. Gather and send results to patients and other surgeries where necessary and update any relevant trackers/spreadsheets.
• Process deductions on a weekly basis, ensuring relevant information is gathered, processed and sent to Primary Care Support England (PCSE) in a timely manner.
• Ensure that all reported deaths are correctly logged and reported, including coding on patient and next of kin files and communicating appropriately with the necessary healthcare professionals and third party as required.
• Proactively manage any results that come in via lab reports, forwarding them to the appropriate healthcare professional where required and ensuring safe and timely filing.

Communication

• Monitor the practice administration and blood pressure email accounts, actioning any tasks and requests within your remit, redirecting to the appropriate department/professional where necessary and raising any urgent enquiries to management.
• Deal with general queries via phone, e-mail and post, directing to others where appropriate and in a timely manner
• Monitor E-consult requests and directing appropriately in a timely manner

Reporting

• Run EMIS reports to identify patient registration numbers and update the Registrations record.
• Run EMIS reports to identify all DNAR patients and ensure signed confirmation is held on their record and passed to SECAMB.
• Complete the Close of Quarter Notification on EMIS as sent through via PCSE and seek sign off from the Assistant Practice Manager
• To support subject access requests (SAR) and third-party access requests (TPSAR) on the IGPR system in a timely manner when requested.

Person Specification

Personal Attributes

Essential

• Willingness to learn and adapt to change
• Highly customer focused
• Understanding and approachable
• Strives for excellence
• Honest and fair
• Leads by example
• Positive can do attitude

Experience

Essential

• Understand the importance of maintaining patient and data confidentiality.
• Able to use judgement and experience in helping to determine the relevant urgency of requests for information received from patients and other external organisations.
• Experience of setting up and maintaining effective administrative filling systems
• Experience of work involving regular and accurate data inputting

Desirable

• Knowledge of office management systems and procedures
• Experience of working with Microsoft packages including, word, excel and power point
• Experience of working with EMIS and DOCMAN
• Previous administration experience within a medical environment
• Knowledge and understanding of the National Health Service

Key Skills

Essential

• Able to communicate effectively and collaboratively across varied disciplines.
• Able to work in a well-organised and professional manner, maintaining concentration and accuracy
• Able to manage conflicting priorities
• Possess an aptitude for dealing with potentially difficult or demanding situations.
• Good telephone manner

Qualifications

Essential

• Good level of education including competent levels of numeracy and literacy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Invicta Health CIC

Address

East Cliff Medical Practice

Dumpton Park Drive

Ramsgate

Kent

CT11 8AD

United Kingdom

Employer's website

https://invictahealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Our ANP will be responsible for delivering high-quality health services across the practice, including but not limited to the following

Health Promotion & Wellbeing

• Develop, implement, and embed health promotion and wellbeing programmes.

Deliver opportunistic health promotion where appropriate

Patient Management & Clinical Care

• Manage patients presenting with a range of acute and chronic medical conditions, providing expert clinical advice.

• Implement and evaluate individualised treatment plans for patients with chronic diseases.

• Identify, manage, and support patients at risk of developing long-term conditions to prevent adverse health outcomes.

• Provide advanced, specialist nursing care in accordance with evidence-based practice, NICE guidance, and relevant national service frameworks.

• Recognise, assess, and refer patients presenting with mental health needs.

• Provide chronic disease clinics, referring patients to secondary/specialist care where necessary.

• Support patients in the use of prescribed and over-the-counter medicines within your scope of practice, reviewing annually as required.

• Be an extended and supplementary prescriber, adhering to current guidance.

Clinical Procedures & Diagnostics

• Request, collect, process, and interpret pathological specimens and other test results as required.

• Chaperone patients as appropriate.

• Prioritise health issues and intervene appropriately.

• Support the team in dealing with clinical emergencies.

• Provide vaccination programmes for both adults and children

Record Keeping & Administration

• Maintain accurate clinical records in accordance with legislation, using SNOMED CT codes effectively.

• Adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children.
• Understand and implement policies for substance abuse and addictive behaviour, referring patients appropriately.
• Delegate clinical responsibilities safely and appropriately within the scope of practice of colleagues.
• Liaise with external services/agencies to ensure vulnerable patients are appropriately supported.

In addition to clinical duties, the ANP will contribute to the wider functioning and development of the practice:

• Provide holistic support in clinical governance, taking a senior role in ensuring compliance.
• Support the Infection Prevention and Control (IPC) lead, ensuring practice compliance.
• Monitor and ensure the safe storage, rotation, and disposal of medications.
• Provide leadership and management for the nursing team, including newly qualified staff.
• Participate in local initiatives to enhance service delivery and patient care.
• Support and contribute to shared learning across the organisation.
• Develop an area of specialist interest, taking a leadership role where appropriate.
• Continually review clinical practices, ensuring alignment with national policies and initiatives.
• Drive the development of nursing services, liaising with external agencies and professional organisations as required.
• Develop and maintain practice administrative and clinical protocols in line with patient needs and current legislation.

Person Specification

Experience

Essential

• Understanding of general practice and the wider NHS
• Experience of practice within the four pillars
• Experience of leading in chronic disease management
• Experience of prescribing and undertaking medication reviews
• Experience of infection prevention and control measures
• Experience of quality initiatives
• An appreciation of the new NHS landscape including the relationship between individual organisations, PCNs and the commissioners

Desirable

• Experience of working within primary care or general practice

Qualifications

Essential

• Registered Nurse with Nursing and Midwifery Council (NMC)
• Masters degree required for qualification post December 2020 or, a degree for Advanced Practice Qualification up to December 2020
• Qualified Independent Nurse Prescriber on the NMC register
• Has evidence of working at an enhanced level, as described in the Primary Care and General Practice Nursing Career and Core Capabilities Framework
• Meets NMC revalidation requirements in accordance with the NMC
• Confirmation of registration with the NMC
• Minor illness qualification

Desirable

• Qualified triage nurse
• Teaching qualification

Personal Qualities

Essential

• Effective time management (planning and organising)
• Demonstrate personal accountability, emotional resilience and work well under pressure
• Ability to follow legal, ethical and professional policies/ procedures and codes of conduct
• Knowledge of IT systems including the ability to use word processing skills, emails and the internet
• Ability to identify risk and assess/manage risk when working with individuals
• Ability to work as a team member and autonomously
• Good interpersonal and organisational skills
• Sensitive and empathetic in distressing situations
• Knowledge of and ability to work to key policies and procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Ellison View Surgery

Address

The Glen Primary Care Centre

30 Glen Street

Hebburn

Tyne And Wear

NE31 1NU

United Kingdom

Employer's website

https://www.ellisonviewsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Title: Reception Supervisor

Responsible To: Practice Manager

Hours: As agreed

Location: Cheviot Road Surgery

Job Purpose

The Reception Supervisor plays a key role in ensuring the smooth, efficient, and professional running of the reception team at Cheviot Road Surgery. As the first point of contact for many patients, the reception team shapes the patient experience, and the Supervisor is responsible for leading, supporting, and developing the team to deliver high-quality, patient-centred service. The role combines day-to-day operational oversight with hands-on reception duties, ensuring that all front-of-house functions are carried out safely, consistently, and in line with practice policies and NHS standards.

Main Duties and Responsibilities

Leadership & Staff Development

Induct and train all new reception staff to agreed practice standards.

Oversee the completion and maintenance of e-Learning requirements for all reception team members.

Support the annual appraisal process for reception staff, including monitoring progress against objectives and identifying training needs.

Report day-to-day issues within the team or with individual staff members to management in a timely and appropriate manner.

Workforce & Rota Management

Ensure adequate staffing levels across reception, including assisting with the coordination of annual leave, other leave, and sickness cover.

Organise and maintain reception rotas to ensure all essential functions are covered throughout the working day.

Patient Interaction & Issue Resolution

Manage more complex patient enquiries, including informal complaints relating to reception functions, ensuring concerns are handled professionally and in line with practice expectations.

Provide guidance and support to reception staff when dealing with challenging situations or sensitive patient interactions.

Operational Support

Assist management in reviewing, updating, and implementing local processes and protocols to ensure safe, efficient, and compliant reception operations.

Weekly fire alarm testing.

Reception Duties

Alongside supervisory responsibilities, the Reception Supervisor will also undertake general reception duties as required, including:

Handling general telephone enquiries from patients and the wider public.

Booking appointments and home visits in accordance with practice protocols.

Registering new patients and ensuring they receive full and accurate practice information.

Processing requests for EMIS online access, including prescriptions, appointment booking, and records access.

General

This list of duties is not exhaustive and may be subject to change as deemed necessary to meet the needs of the practice. The post holder is expected to work flexibly and collaboratively with the wider team to support the smooth running of the surgery.

Person Specification

Experience

Essential

• Experience working in GP Practice or similar healthcare environment
• Previous experience in a reception, administration or front-of-house role
• Experience supporting or guiding colleagues in day-to-day tasks.
• Experience dealing with patients or the public in a busy and pressured environment

Desirable

• Experience supervising staff and organising rotas
• Experience handling complex enquiries or informal complaints
• Experience contributing to process improvement or protocol development

Personal Qualities

Essential

• Professional approachable and patient-focused.
• Reliable punctual and committed to high standards of service.
• Positive attitude and willingness to support colleagues.
• Provide feedback in a constructive way.
• Ability to work flexibly and adapt to changing practice needs.
• Confidence to escalate issues appropriately and constructively.
• Commitment to continuous learning and improvement.

Qualifications

Essential

• GCSE Grade A to C in English and Maths
• Use of EMIS Web
• Use of Microsoft Office
• Willingness to undertake further training relevant to role

Desirable

• Understanding of NHS Policies i.e. Confidentiality, Information Governance

Employer details

Employer name

Cheviot Road Surgery

Address

Cheviot Road Surgery

1 Cheviot Road

Southampton

SO16 4AH

United Kingdom

Employer's website

https://www.cheviotroadsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Being conversant with the Trust and local policies for safe handling, cleaning and maintenance of equipment.

To undertake and be responsible for the cleaning of all specialised equipment such as ventilators, incubators and breast pumps.

Ensure equipment is correctly assembled and in safe working order.

Ensure accurate record keeping is maintained on cleaning of equipment.

Report any faulty or defective equipment to the nurse in charge.

Contribute to the development of policies and procedures relating to the equipment.

Be responsible for the cleanliness and general tidiness throughout the Unit including nurseries, utility room, parents rooms, milk and pharmacy fridges, surfaces and storage areas.

Ensure adequate stocks are maintained within nurseries and inform nurse in charge when cupboard stocks are low.

Keep up to date with laundry.

Ensure Milton solution is changed daily in accordance with daily tasks.

Maintain effective communication with the multi-disciplinary team and all visitors to the unit.

To undertake as required collection and removal of laundry and rubbish to and from a pre-determined point on the unit.

To undertake as required the movement of specimens, x-rays and health records.

Assist with clerical and reception duties such as answering the phone and filing.

To undertake duties as may be required and delegated by a trained nurse and in which competency has been deemed.

Be aware of any child protection issues reporting and concerns to the nurse in charge.

Change suction tubing and containers as per unit guidelines.

Assist with cleaning of frequent touch surfaces in the clinical environment including the Work stations on Wheels (WOW).

Answer the telephone in a timely and professional manner and refer calls as appropriate.

To be aware of current hospital procedures on fire and cardiac arrest and to take appropriate action.

Communicate with parents and relatives in a courteous, sensitive and appropriate manner, and refer to the nurse in charge as required.

Report any incidents, accidents, concerns, near misses or complaints to the nurse in charge or matron.

Be sensitive to parents and their environment, ensuring communication of a personal and or private nature is discreet and patient confidentiality is maintained.

Provide refreshments for distressed parents as instructed by qualified staff.

Assist the trained nurse in escorting babies as required.

Teach mothers how to express and safely store their breast milk.

To ensure that the privacy and dignity of mothers are respected at all times especially when expressing their milk.

Person Specification

knowledge

Essential

• NHS experience

Desirable

• Infection Control Procedures

Experience

Essential

• Some experience of working with others and the general public

Qualifications

Essential

• Educated to a suitable standard in literacy and numeracy

Skills

Essential

• Willing to learn new skills
• Good communicator and team player

Desirable

• IT skills

other requirements

Essential

• Punctual and efficient
• calm under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust

Address

Neonatal Intensive Care Unit, Abbey Wing

Guidlford Road

Chertsey

KT16 0PZ

United Kingdom

Employer's website

https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical Responsibilities:

• In accordance with the Practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Understand and apply legal policy that supports the identification of vulnerable and abused children and adults, being aware of statutory child/vulnerable adult health procedure and local guidance, including working within policies regarding family violence, vulnerable adults, substance abuse and addictive behaviour, and refer as appropriate
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• In consultation with patients and in line with current Practice disease management protocols, developing care plans for health
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other Responsibilities within the Organisation:

• Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Undertaking any other duty as reasonably requested by the practice to facilitate adequate provision of services to patients
• Continuing personal development and education; attending training courses when relevant/required

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Safe management of sharps use, storage and disposal
• Maintenance of own clean working environment
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Undertaking periodic infection control training (minimum annually)
• Correct waste and instrument management, including handling, segregation, and container use
• Maintenance of sterile environments
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Personal/Professional Development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

This job description is issued as a guideline to help you understand the duties you will be expected to undertake. It may be changed from time to time to meet any new working requirements after discussion between you and the doctors. It does not form part of your contract of employment.

Person Specification

Knowledge and Skills

Essential

• - Understands the importance of evidence based practice and clinical effectiveness
• - Understanding of Clinical Governance and quality issues and health and social policy
• - Ability to make good clear concise medical notes, both computerized and manual
• - Experience of Microsoft Office applications
• - Excellent interpersonal and communication skills
• - A solutions focused approach
• - Ability to listen and empathize
• - Potential to cope with stressful situations
• - Ability to undertake responsibility
• - Able to work as part of a multi-disciplinary team
• - Understanding of the role of teamwork in providing quality care
• - Trustworthy
• - Flexible and a good time keeper
• - Good organizational and time management skills
• - Ability to manage and facilitate change
• - Understanding and acceptance of and adherence to the need to keep strict confidentiality
• - Ability to use own judgement, resources and common sense
• - Able to work under pressure and within an ever changing environment
• - Effective team worker
• - Decisive, confident working style with the ability to deal with competing priorities
• - Commitment to continuing professional development

Qualifications

Essential

• - Full GMC Registration, MBBS / MBChB or equivalent
• - Not subject to suspension under section 41A of the Medical Act 1983
• - Qualified GP with Certificate of Completion of Training (CCT)
• - Currently on National Performers List
• - Has DBS clearance
• - Has had an annual NHS appraisal where applicable
• - Has been revalidated as required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bolton Community Practice C.I.C

Address

Waters Meeting Health Centre

Waters Meeting Road

Bolton

BL1 8TT

United Kingdom

Employer's website

http://www.boltoncommunitypractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Urology is a key specialty in our hospital and a major element of the workload associated with this post is co-ordinating and ensuring efficient running of our, dynamic Urology one stop clinic. The post-holder will work towards providing high quality specialist nursing care to patients with urological conditions in outpatients department and provide specialist input on wards as needed. They will also provide support and advice to patients and their families as well as acting as a resource to other professionals. Key Responsibilities Clinical: To sustain a high-quality service within the urology multi-disciplinary team. To assess and advise patients on the treatment and management of urological disease. This will involve taking a clinical history and physical examination. To be knowledgeable about all urology procedures and be fully aware of medical treatments relevant to work area. To provide information, education and psychological support to patients with benign and malignant conditions. Competent or willing to gain competence in undertaking urodynamic studies, Including Video urodynamic video studies Assist with teaching and supervising junior nursing staff when carrying out urological nursing procedures. Support and work towards facilitating independent nurse led nurse led clinics including prostate assessment and post-operative follow up. Assess analyse and plan to provide written and verbal information about treatment options. Make recommendations to G.Ps. Provide patient information on urological procedures enabling them to make informed consent. Perform designated procedures including catheterisation and intravesical therapy, phlebotomy and cannulation. Teach intermittent self-catheterisation and dilatation. Make appropriate referrals to other health professionals. Provide a telephone resource for patients, G.Ps. and District Nurses. Assist with flexible Cystoscopy procedures and Prostate biopsy clinics. Supervisory Duties To support the senior Urology Nurse Specialist in the efficient day to day running of the one stop Urology clinic. To attend and actively participate in the multidisciplinary team meeting and treatment planning/referral decisions. To assess the quality of care given by the evaluation of patient service, effecting change where necessary and demonstrating patient involvement when appropriate. To liaise closely with the Senior Urology Nurse and Service Manager, maximising the use of available resources to benefit patient care and ensuring that any changes in practice that impacts budgetary resources are considers fully. To promote/manage the efficient and effective use of supplies, provisions and Equipment within the designated budget. Teaching and Audit: Establish and evaluate programmes of education and training for junior nurses, HCAs and other members of the multi-disciplinary team in the area of urology. To work collaboratively with relevant educational staff to provide teaching programmes to meet those needs. To identify the specific education needs of individual patients and carers and facilitate meeting those needs. Prepare and provide learning materials for use within the clinical areas. Participate in clinical supervision programme as supervisee and supervisor. In collaboration with other nurses, identify and encourage research-based practice in relation to urological care within the Trust. Participate in nursing and collaborative research in urological care. To initiate and or participate in clinical audit in collaboration with the Multidisciplinary team. Management: To play a key role in the operational and strategic development of the urology service. To develop clinical policies and protocols relevant to the patient group. Liaise effectively with all other disciplines within the Trust and at local/community level. Participate in the review and develop written policies, protocols and guidance relevant to this patient group, in conjunction with the Multidisciplinary team. These should be updated where necessary. Initiate and participate in the management of change to improve standards and communication links across primary and secondary care. To act as an effective role model. To work with and support managers and clinical staff to identify areas where changes in practice are required. Provide reports as required by the Trust. To introduce measures to actively manage and reduce risk to patients. Ensure the formal reporting and recoding of adverse incidents in line with Trust policy. Network with other clinical nurse specialists to evaluate, develop and promote the specialist-nursing role. To utilise and maintain information systems to aid audit and to provide regular actively analysis reports. Ensures compliance with the Trust Equality and Diversity Policy, supporting the delivery of the Race Equality Scheme and duty to positively promote race equality and equality of opportunity for disabled people ensuring services are responsive to the needs of equality groups. Personal Professional Development: To keep up to date with developments in Urological care by regularly reviewing the literature and attending the relevant study days. To fulfil PREP requirements. To achieve a range of clinical competencies as required To keep up to date with current literature and research in nursing and the speciality. To maintain your own personal and professional development, attending mandatory study sessions as required whilst maintaining own professional portfolio, in preparation for 3 yearly NMC revalidation. To undergo and actively participate in your own performance appraisals. To adhere to the NMC Code of Professional conduct working within and accepting responsibility for maintaining agreed levels of competence.

Person Specification

Qualifications

Essential

• NMC Level 1 Registered Nurse

Desirable

• Willingness to undertake a post graduate qualification
• A clinical expert either through formal qualification (Degree/Masters) and/or extensive clinical experience pertinent to the area of specialism
• Relevant post-registration qualification and teaching qualification

Experience

Essential

• The relevant nursing experience

Desirable

• Relevant, demonstrable experience in specialty area
• Proven experience of service development

Skills

Essential

• Computer literacy

Desirable

• Advanced clinical assessment skills or willingness to develop these

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Urology Department

Lewsey Road

Luton

LU4 0DZ

United Kingdom

Employer's website

https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)

Job description

Job responsibilities

All GPs including the Lead GP are expected to support the general healthcare needs and basic clinical monitoring when the prisoners psychiatric condition is stable.

Person Specification

Qualifications

Essential

• UK recognised medical qualification
• Recognised Certificate of Vocational Training
• Education of ongoing professional development in the relevant clinical and service improvement areas

Desirable

• Higher specialist qualifications or extensive relevant experience
• Current accreditation at GPwSI level in specialist area
• RCGP Certificate Part 1 Substance Misuse
• Harm minimisation and management of bloodborne viruses
• Sexual health
• Specialist Substance Misuse

Knowledge

Essential

• Primary care mental health
• Basic drug and alcohol awareness
• Chronic disease management
• Understanding of current health and social policy particularly offender health
• Understanding of clinical risk management and governance
• Principles of substance misuse treatment and pharmacotherapy

Desirable

• Understanding of principles & research
• Demonstrated breadth of knowledge in and outside this specialist area
• Understanding of NHS clinical governance/GP contracts/medicines management and resource constraints/financial management
• Up-to-date on new GP and pharmacy contracts

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Spectrum Community Health CIC

Address

HMP Hindley

Barracks Road, Bickershaw

Wigan

WN2 5TH

United Kingdom

Employer's website

https://spectrum-cic.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

HAMPSTEAD GROUP PRACTICE

Title: Medical Administrator

Accountable to: Practice Manager

Reports to: Practice Manager

Liases with: Patients and Users of the Practice

Professional Members of the Practice Team

Patient Services Team and administrative staff

PURPOSE AND OBJECTIVES OF THE ROLE

To provide efficient and effective administrative and secretarial support to the partners and medical staff of the practice. The role involves coordinating a range of administrative processes and ensuring services are delivered within agreed quality standards and timeframes.

KEY DUTIES AND RESPONSIBILITIES

Secretarial and Administrative Support

• Provide efficient and effective secretarial support to partners and medical staff to an agreed quality standard and within agreed timeframes.
• Type all relevant practice correspondence as required, including Fit Notes requiring GP electronic signatures.
• Type medical reports as required.
• Record minutes of meetings when required.
• Provide administrative support such as photocopying, scanning and postal duties.

Clinical Correspondence and Referrals

• Act as a first point of contact for doctors and patients with queries relating to medical matters and referrals.
• Process patient referrals promptly using the NHS e-Referral Service (eRS).
• Check the e-Referral Service system daily for rejected referrals and outstanding referral letters.
• Follow up queries relating to previously typed or submitted referrals.
• Deal with Advice and Guidance queries and responses.
• Maintain systems to ensure prompt processing of referrals and correspondence.

• Be responsible for two-week wait (urgent cancer referral) safety-net checks, ideally conducted weekly.
• Provide training to staff on the NHS e-Referral Service process when required.

Medical Certification and Clinical Administration

• Send electronic copies of death certificates to Camden Registrars including patient next of kin details.
• Send cremation forms electronically to funeral directors and ensure copies are scanned into patient records.
• Process Telederm referrals including taking photographs of skin lesions and uploading them to EMIS records.
• Provide training to GPs on Telederm processes when required.

Insurance Forms, Medical Reports and Claims

Ensure that insurance forms, statutory claims forms and medical report requests are processed within 15 working days.

Responsibilities include:

• Maintaining the insurance/claims and medical reports database.
• Logging all requests daily with the date received.
• Forwarding forms to the appropriate GP or partner for completion.
• Monitoring outstanding requests and following up incomplete forms.
• Ensuring completed documents are scanned and stored in the patients record.
• Dispatching completed documentation promptly to patients or requesting organisations.
• Processing income generated from these services and chasing outstanding payments.
• Distributing income received to salaried doctors where appropriate.
• Collating partner income and submitting records to the Business Manager and Finance Administrator for payroll processing.

Subject Access Requests (Medical Records)

Ensure requests for copies of medical records are processed within 28 working days.

Responsibilities include:

• Logging all requests with the date of receipt.
• Preparing copies of paper and electronic records.
• Completing the initial check for third-party information.
• Passing records to a GP to check for third-party information.
• Ensuring redacted pages are scanned and appropriately coded in the patient record.
• Arranging secure transfer of records via recorded delivery, collection or encrypted email.

Cervical Screening Administration

Provide administrative support for the Cervical Screening Programme in accordance with national protocols.

Responsibilities include:

• Inputting smear screening data into patient records.
• Monitoring and chasing outstanding smear results.
• Sending recall letters to non-responders.
• Processing Prior Notification Lists via Open Exeter within deadlines.
• Managing the colposcopy failsafe system.
• Supporting quarterly cervical screening targets as part of QoF and Enhanced Services.

Medical Records Management

• Process urgent medical record requests and complete the appropriate request forms.
• Email urgent requests to PCSE and file copies within patient records.
• Follow up with PCSE if records are delayed.
• Ensure newly received records are reviewed by a GP and passed for summarisation if required.

Document Management

• Undertake daily scanning of completed medical reports, insurance forms and related correspondence.
• Ensure scanning is completed in line with the Docman protocol.

Additional Duties

• Maintain patient confidentiality and comply with information governance requirements.
• Maintain up-to-date contact records for affiliated organisations and services.
• Provide support to the management team when required.
• Assist with reception cover during staff shortages.
• Support practice activities such as the annual Flu Campaign and QOF targets.
• Undertake relevant training courses with agreement from the Practice Manager.
• Prepare refreshments for doctors coffee according to the rota.

The Practice Manager will allocate duties, or the Business Manager in their absence. Duties may change to meet the operational needs of the practice.

This job description is not exhaustive and may be amended by agreement between the Practice Manager and the post holder.

Person Specification

Experience

Essential

• Accurate typing and keyboard skills
• Computer literacy and experience using Microsoft Office.
• Strong communication and interpersonal skills.
• High level of literacy and numeracy.
• Ability to prioritise a varied workload and meet strict deadlines.
• Ability to follow written and verbal instructions accurately.
• Strong problem-solving skills and ability to use initiative.
• Ability to work independently and as part of a team.
• Ability to handle confidential information with discretion.
• Understanding of patient confidentiality and information governance.

Desirable

• Knowledge of medical terminology.
• Experience of using EMIS clinical system.
• Previous experience working in an NHS or primary care setting.
• Flexibility and adaptability.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampstead Group Practice

Address

The Hampstead Group Practice

75 Fleet Road

London

NW3 2QU

United Kingdom

Employer's website

http://www.hampsteadgrouppractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Locum GP in delivering health services.

• Work as agreed in accordance with the practice timetable
• The delivery of highly effective medical care to the entitled population
• The provision of services commensurate with the primary care contract
• Clinically examine and assess patient needs from a physiological and psychological perspective and plan clinical care accordingly, referring patients to other services/agencies in a timely manner, utilising practice and any other local guidelines
• Generic prescribing adhering to local and national guidance
• Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care
• Effective management of long-term conditions
• Support patients to adopt strategies that promote healthy lifestyles and apply principles of self-care
• Processing of administration in a timely manner, including referrals, repeat prescription requests and other associated administrative tasks
• Review medications following the appropriate policies, NICE/local clinical guidelines and local care pathways
• Maintain accurate clinical records in conjunction with good practice, policy and guidance
• On a rotational basis, undertake telephone triage and duty doctor roles Work collaboratively, accepting an equal share of the practice workload
• Adhere to best practice recommended through clinical guidelines and the audit process
• Support the delivery of anticipatory care plans
• On an opportune basis, provide health promotion advice
• Contribute to the successful implementation of continuous improvement and quality initiatives within the practice
• Attend and contribute effectively to practice meetings as required
• Contribute effectively to the development and maintenance of the practice, including clinical governance and training
• Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
• Ensure compliance with the appraisal process
• Prepare and complete the revalidation process to remain fit to practice
• Commit to self-learning and instill an ethos of continuing professional development across the practice team
• Review and always adhere to practice protocols and policies
• Support the Partners in achieving the strategic aims of the practice
• Encourage collaborative working, liaising with all staff regularly, always promoting a culture of continuous improvement
• Conduct home visits as agreed
• Be an integral part of the general practice team as well as supporting the wider network and multi-disciplinary team
• There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels
• Conduct out-of-hours duties as mutually agreed

Person Specification

Qualifications

Essential

• Qualified GP
• MRCGP
• JCPTGP or CCT
• National Performers List Registration
• Full GMC Registration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Branston & Heighington Family Practice

Address

The Surgery

Station Road

Branston

LN4 1LH

United Kingdom

Employer's website

https://www.branstonsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Receive and collate information from health and social care colleagues including the voluntary sector plus out of hours calls to identify if further support is required.

Signpost or refer onward to relevant service as appropriate

Contribute to assessments to identify a specific need, to maintain independence in the place they call home (own home, residential home etc).

To ensure the IT requirements for recording activity are adhered to in collaboration with other team members

To support with the provision of agreed performance/activity data within the EHP data team.

Raise awareness of shared decision-making and decision support tools and assist people to be more prepared to have a shared decision making conversation.

Direct liaison with multi agencies to coordinate care for patients.

Person Specification

Qualifications

Essential

• GCSE English and Maths

Desirable

• European Computer Driving licence

Experience

Essential

• Use of SystmOne
• Experience of multi tasking under pressure
• Experience of Working in an office environment
• Experience of Working in a Primary Care/health/ social care setting
• Good communication skills
• Good interpersonal skills

Desirable

• Experience of clinical coding
• Experience of working in a multi-disciplinary setting
• Experience of supporting people

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Erewash Health Partnership

Address

Sawley Medical Centre

60 Draycott Road

Long Eaton

Nottinghamshire

NG10 3FR

United Kingdom

Employer's website

https://www.erewashhealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

To be responsible for the assessment, planning, implementation and evaluation of programmes of patient care. To deliver and maintain high-quality, evidence-based palliative care within a multidisciplinary team framework and contribute to evidence-based development of clinical practice.

1. To be responsible for the assessment, planning, implementation and evaluation of individualised holistic care.
2. Act as a positive role model to others and ensure that practice of specialist palliative care is evidence-based and promoted within the clinical area.
3. Promote a patient-centred approach to care, in collaboration with the multidisciplinary team, carers and other relevant healthcare professionals.
4. Act as a clinical resource and mentor so students, junior staff and those on placement to Myton achieve their learning needs and expertise is shared with the wider health economy.
5. To prioritise patient care on clinical need and organise workload as appropriate for a team of patients and ensure handover is effective and efficient at all times.
6. Ensure that documentation is completed accurately and legibly in accordance with local and NMC guidance and confidentiality is maintained using Caldicott Guidelines.
7. Provide emotional / spiritual support to patients and families throughout the disease and dying trajectory and ensure effective communication at all times.
8. Work collaboratively with nursing and care teams and have a proactive approach in facilitating discharge and ensure that standards of discharge are implemented and maintained in liaison with the discharge coordinator.
9. Be proactive in preparing and delivering clinical information to promote the effectiveness of the multidisciplinary team, acting as an equal member.
10. Liaise with other multidisciplinary team members, consultants and key workers to ensure continuity of care for patients.
11. To attend and present at case conferences and multidisciplinary team meetings to ensure effective communication with all members of the hospice multidisciplinary team and primary care teams, acting as the patient's advocate.
12. To participate in clinical audit as required by the organisation's policies and the clinical governance agenda.
13. To ensure that high standards of nursing care are given and maintained.
14. Actively contribute to developing the service to enhance the care and support available to patients and families.
15. Be responsible for own continued professional development to maintain up-to-date knowledge across the palliative care trajectory.
16. To be aware of the political and national influences affecting clinical care, such as NICE guidance / End of Life Care Strategy.
17. To abide by the guidelines and Code of Conduct of the Nursing & Midwifery Council and the regulations and standards of the Care Quality Commission.
18. Ensure the ward environment is safe, clean and tidy and adhere and comply with the Hospice's Infection Control Policy, dress code, and all other policies and guidance.
19. Work at all times in accordance with Myton policies, guidelines and procedures.

Person Specification

Qualifications

Essential

• Registered Nurse (Adult) degree or diploma level
• Current NMC registration

Skills and Attributes

Essential

• Demonstrates ability to place patient and family at centre of care
• Excellent interpersonal and communication skills
• Excellent organisational ability
• Motivated and enthusiastic
• Creative, resourceful & imaginative
• Excellent role model
• Ability to critically analyse research and apply evidence-based practice
• Team player
• Good IT skills
• Commitment to the Myton values

Desirable

• Teaching and assessing skills

Other

Essential

• The right to work in the UK (we cannot provide sponsorship)
• Flexibility with working hours

Experience

Essential

• Post-registration experience
• Experience of needs assessment / care planning
• Experience of multidisciplinary team working
• Knowledge and understanding of safeguarding
• Familiar with systems for quality, clinical governance and clinical audit

Desirable

• Experience caring for patients with complex health needs
• Experience working in a palliative care setting
• Experience of caring for patients and families with life-limiting / life-threatening conditions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Myton Hospices

Address

Coventry Myton Hospice

Clifford Bridge Road

Walsgrave

COVENTRY

CV2 2HJ

United Kingdom

Employer's website

https://www.mytonhospice.org/ (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE: SENIOR PATIENT CO-ORDINATOR/RECEPTIONIST

ACCOUNTABLE TO: Practice Manager - Cath Turner, Operations Manager Shella Hollister

SUPERVISOR:

RESPONSIBLE FOR: The provision of an efficient and caring service to the patients of the Practice.

DUTIES GENERAL RECEPTION

To maintain strict confidentiality at all times. To open the premises if required, open shutters, check heating and ventilation and turn off the alarm. Ready the premises for work.

To lock up the premises if required, closing shutters and switching on intruder alarm and generally securing the building. A doctor should always be present on your departure.

To ensure that enquiries from patients are efficiently and courteously handled.

To ensure that the filing, record keeping and distribution of documents is undertaken efficiently and promptly.

To receive and route patients and visitors on their arrival.

Answer general enquiries, explain surgery procedures, make new and routine appointments.

File and extract records and any documents relating to these.

Implement actions as defined by the doctors and nurses in relation to Test Results.

Receive and record requests for home visits.

Ensure that adequate supplies of stationery, towels and couch rolls area available in the consulting rooms and reception area.

Take messages for all members of the Primary Care Team and record them accurately on the computer, ensuring that messages are passed on promptly.

Tidy reception area and check cleanliness of patients toilet.

Attend staff meetings and Away Days as requested.

Accept requests from patients for completion of forms, eg. medicals etc. by GPs and informing patients if a fee is payable.

Taking and entering fees for non NHS work in the petty cash book, giving change and verifying cheques. Giving patients receipts for monies received. Using and processing card machine.

Photocopy documents as and when required.

Shred confidential documents as and when required.

Issue computerised prescriptions.

Clear up spills, eg. vomit, blood, when necessary according to Practice protocol.

Maintain the items in the spills bucket.

Attend training courses as and when requested, to do so for the mutual benefit of the employee and employer, on the understanding that no expense will be incurred by the individual save for refreshments.

DUTIES SENIOR RECEPTIONIST

Manage reception team co-ordinate and create agendas for regular reception & GP/Reception meetings

Liaise with clinical, admin staff and management cascade information, protocols, procedures etc to reception team

Co-ordinate advertising/patient information and manage reception cover for annual Flu Clinics

Log reception sickness and overtime in reception diary

Manage reception email and support admin staff managing safeguarding email

Train and induct new team members

Regularly meet with Operations Manager discuss issues, information, staff support

Carry out any other duties as mutually agreed between employer and employee.

Person Specification

Qualifications

Essential

• Basic Education

Experience

Essential

• Experience of reception work
• Experience in supervisory role
• Experience of talking to people on the telephone and face to face

Desirable

• Worked in medical environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Priory Road Medical Centre

Address

Priory Road

Swindon

SN3 2EZ

United Kingdom

Employer's website

https://www.prioryroadmedicalcentre.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

For a full breakdown of the duties and responsibilities for this post, please see the job description and person specification attached to this vacancy.

Person Specification

Qualifications / Training

Essential

• Full GMC registration with a licence to practice
• MB, BS or equivalent
• MRCP/MRCPCH/FRCA or equivalent

Desirable

• Higher degree (BSc, MD etc.)

Experience

Essential

• Advanced life support training
• Minimum of three years of specialist cardiology training

Desirable

• Experience in inherited cardiac conditions and genetics

Skills, Knowledge and Experience

Essential

• Ability to conduct clinical audit
• Ability to initiate and supervise research
• Broad range of IT skills
• Good interpersonal and communication skills

Desirable

• Advanced knowledge of cardiovascular disease
• Understanding of service development

Other

Essential

• Work as part of a multi-disciplinary team
• Leadership skills with an ability to cope with difficult situations

Desirable

• Experience and track record of education, training and teaching

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Evelina London Children's Hospital

Westminster Bridge Road

London

SE1 7EH

United Kingdom

Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

Job description

Job responsibilities

About the role

Reporting to the Head of Clinical Services, the Clinical Lead Mental Health Nurse (RMN) has clinical accountability for complex mental health and psychological care service users on their caseload in the community. You will be instrumental in ensuring the safe deployment of appropriate staff to deliver a professional, safe, and person-centred service, adhering to Cera Care's Policy on Patient Safety and Risk Management, with a particular focus on psychological safety.

You will ensure complex mental health Service Users receive evidence-based, recovery-focused care and clinical input where required. This role involves developing and training carers and nurses in mental health principles, complex needs management, and crisis intervention. You will assess the service users' mental health needs, risks (including drug and alcohol misuse, self-harm and suicide), and devise individual, holistic, detailed mental health care and crisis plans that are regularly evaluated.

The (RMN) will contribute to a national on-call rota for advice and colleague cover. Developing strong, collaborative relationships across the multi-disciplinary teams (MDTs), including GPs, psychiatrists, social workers, and local mental health services, is key. You will also work alongside the Head of Clinical Services and Service Director to support in ongoing business development, specifically relating to complex mental health care pathways.

Responsibilities

General Standards

• To act in a professional manner and strictly adhere to the NMC Code of Conduct.

• To adhere to Cera Care policies and procedures, with a focus on Mental Health Act (1983/2007) principles and safeguarding vulnerable adults in the context of mental illness.

• Contribute to external regulatory and compliance inspections.

• To adhere to company data protection policy and procedures and GDPR guidelines, paying special attention to the confidentiality of sensitive mental health information.

• To report any area of clinical concern, particularly related to deterioration of mental state, crisis, or risk, to the Head of Clinical Services and Service Director and escalate as per company policy.

Professional Accountability

• To report any areas of operational concerns to the Head of Clinical Services and Service Director as per company policy.

• To maintain their own personal and professional development in accordance with the NMC Code of Conduct and specific mental health nursing competencies.

• To support with implementing the Nursing and Care Strategy company-wide, ensuring the integration of mental health best practices and trauma-informed care.

• To support the Head of Clinical Services and Service Director in specific national/regional mental health-focused projects.

• To keep updated and ensure CPD and revalidation is agreed in the annual appraisal., focusing on areas like psychological therapies, psychopharmacology, or specific complex mental illnesses (e.g., psychosis, complex trauma).

• Post holder must be aware of their own individual responsibilities and boundaries as regards to Service user quality, psychological safety, and care experience.

• Work within the boundaries of their registration.

Operational Management

• Be visible and knowledgeable about the Service Users in the caseload by conducting regular risk assessments, psychological reviews, and proactive home visits.

• Supporting individuals, their families and carers when faced with unwelcome news and life-changing diagnosis

• Discussing and sharing information with key stakeholders on a client's condition, behaviour, activity and responses

• Ensuring the privacy, dignity and safety of individuals is maintained at all times

• Recognising issues relating to safeguarding vulnerable children and adults and knowing when to escalate.

• Regular face-to-face home visits with Service Users on the caseload to supervise and ensure evidence-based, person-centred mental health care is being delivered by carers.

• To be an integral part of the clinical team, attending and contributing to team meetings at pre-arranged locations, which are likely to involve travel and an overnight stay.

• To support growth by working alongside the Head of Clinical Services and Service Director in developing complex mental health care packages.

• Take an active role in the recruitment and retention of care staff with appropriate mental health awareness and skills for complex mental health clients.

• To respond to clinical complaints in conjunction with the manager, relating to quality of psychological care or crisis management, as per company policy and risk management.

• Report to the Head of Clinical Services and Service Director any branch issues that may arise on a weekly basis.

• Submission of regular clinical mental health reports and updates through to the ICB or LA regarding their packages as per contractual agreements.

• Updating the Head of Clinical Services and Service Director of weekly patient trackers, including mental state and risk level changes.

• Attend annual appraisal with the Head of Clinical Services.

• To participate and have a regular 1:1 with the Head of Clinical Services.

• To participate in professional development meetings.

Team Working, Planning and Organising

• Work collaboratively with members of the clinical team, operational staff, and branch staff, ensuring effective communication, particularly when handing over risk-related information.

• Effectively prioritise own workload, balancing routine care with urgent mental health crisis response.

• Gain knowledge of pending Service Users and plan accordingly, focusing on initial mental health risk profiling.

Clinical, Compliance and Organising

• Maintain clinical updates and evidence of CPD and revalidation

• Ensure that all Service user Safeguarding issues, including those related to self-neglect or mental capacity, are raised in accordance with Cera Care policy.

• Work alongside quality teams for auditing and improvement of mental health care quality.

• Monitor, review, and update current complex mental health care plans in a timely manner as discussed with all key stakeholders.

• In conjunction with the key stakeholders, give advice on quotations for clinically led mental health and psychological healthcare packages.

• Ensure that carer clinical supervisions are completed for all staff involved in case-managed clients at regular intervals, including focused discussion on the emotional impact of supporting Service Users with severe mental illness.

• Provide specialist mental health advice and support where appropriate to all branch and care staff with regards to complex clients.

• Train and assess carers and nurses working within your clinical caseload on topics like de-escalation, motivational interviewing, and understanding complex mental illnesses. Additional training may be required for other areas of the company on an ad hoc basis and must be managed in your clinical training workload.

• Attend all mandatory training and updates.

Health and Safety

• To be responsible for following company Health and Safety policy., including specific procedures for lone working with potentially aggressive or highly distressed Service Users.

Clinical Governance

• Have strong awareness of Clinical Governance and its effect on practice. Actively promote the understanding and awareness of the need for clinical governance in the day to day running of the business, particularly around risk management and crisis planning in mental health care.

Dignity at work

• Set a professional example through your own behaviour.

• Ensure the Company policy is implemented within the area of responsibility, including using judgment to correct standards of conduct or behaviour which could be construed as harassment and to remind staff of these standards.

• Be aware of bullying and harassment in the workplace and act with integrity, following company policy

• To promote equal opportunities for all, monitoring own practices and those of the team to ensure actions are taken to re-enforce that discrimination is unacceptable.

Qualifications and Skills

Essential

• Registered Mental Health Nurse (RMN) with Active NMC registration.

• Minimum of Diploma in Nursing.

• Minimum of 5 years post-qualification experience in mental health settings (e.g., Crisis Team, Inpatient Unit, Community Mental Health Team, Complex Needs).

• Excellent communication and advanced therapeutic skills.

• Proven management and leadership experience, particularly in leading clinical supervision or teams.

• Effectively manages own workload and is skilled in prioritising mental health risks.

• Is a strong team player and collaborative worker across multidisciplinary lines.

• Good previous attendance record.

• Flexible approach to working hours and practices, including the ability to participate in an out-of-hours advice service.

• Must be a car driver with own transport

Person Specification

Qualifications

Essential

• Registered Mental Health Nurse (RMN) with Active NMC registration.
• Minimum of Diploma in Nursing.

Desirable

• Minimum of 5 years post-qualification experience in mental health settings (e.g., Crisis Team, Inpatient Unit, Community Mental Health Team, Complex Needs).
• Excellent communication and advanced therapeutic skills.
• Proven management and leadership experience, particularly in leading clinical supervision or teams.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cera Care Ltd

Address

39 Ayres Road

Old Trafford

Manchester

M16 9NH

United Kingdom

Employer's website

https://www.ceracare.co.uk/ (Opens in a new tab)