Job description

Job responsibilities

Ensure the centre operates in accordance with all relevant Health and Safety legislation & best practice, maintaining risk assessments, safe systems of work and a positive safety culture.

Support members, volunteers & visitors to participate safely in activities, intervening where unsafe practices are observed.

Assess the competence and capability of members, deliver inductions, training, & determine appropriate levels of supervision before authorising use of machinery and equipment.

Maintain records relating to accidents, incidents, attendance and other operational requirements.

Support members of varying skill levels, including new members, to develop skills and confidence within agreed safety parameters.

Carry out routine inspections and safety checks of centre facilities, equipment and resources, ensuring they are maintained in good working order.

Identify and report maintenance issues, removing unsafe equipment from use and arrange repairs through the appropriate channels.

Maintain maintenance logs and inspection records and other centre documentation.

Ensure appropriate equipment and resources are available, maintained and used correctly.

Provide basic first aid assistance and respond appropriately to emergencies, ensuring fire safety procedures are followed, and emergency equipment remains accessible.

Ensure the centre is kept clean, tidy and free from hazards.

To undertake any other duties as may be reasonably required, consistent with the nature and grade of the post.

Person Specification

Qualifications

Essential

• Relevant qualification or equivalent practical experience in a
• community, customer service or activity-based environment.

Desirable

• Basic First Aid Skills or willingness to undertake training.

Experience

Essential

• Experience supporting activities, services or users within a
• community, voluntary or similar environment.
• Experience of working with volunteers or supporting
• volunteer-led activities.
• Knowledge of health and safety requirements and safe
• working practices.
• Experience of supervising or supporting or working alongside
• volunteers, members or visitors.
• Ability to assess situations and determine appropriate levels
• of support and supervision.
• Ability to challenge unsafe behaviour in a professional and
• respectful manner.
• Ability to communicate clearly and effectively with members,
• volunteers and visitors.
• Ability to organise and maintain a safe, clean and welcoming
• environment.
• Ability to work independently with minimal supervision.
• Ability to build positive relationships with volunteers,
• community groups and partner organisations.
• Ability to support a range of activities and adapt to changing
• priorities.
• Honest, reliable and trustworthy.
• Patient and approachable.
• Responsible and safety-conscious.
• Flexible and adaptable.

Desirable

• Experience of carrying out routine checks and basic
• maintenance.
• Basic IT and record-keeping skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Age UK Coventry and Warwickshire

Address

Gilbert Richards Centre

Broadway

Earlsdon

Coventry

Warwickshire

CV5 6NS

United Kingdom

Employer's website

https://www.ageuk.org.uk/coventryandwarwickshire/ (Opens in a new tab)

Job description

Job responsibilities

General:

1. To adhere to all relevant policies.

2. To comply with all relevant legislation.

3. To undertake appropriate training and personal development as required for the role.

4. To support the work of the Central Operations Manager in the event of sickness, holiday, or other exceptional circumstances.

5. To portray a positive image of the organisation both internally and externally, and set high standards of personal integrity and professionalism, leading by personal example.

6. To undertake such other duties as may be reasonably required, consistent with the nature and grade of the post.

Duties and Responsibilities

7. To be an active, integrated, and cohesive member of the central administration team in order to contribute fully to the delivery of the charity's strategic marketing and communications objectives.

8. To work with the Central Operations Manager to improve the profile, visibility, and reputation of the charity across Coventry and Warwickshire.

9. To work effectively with all people, developing productive relationships with colleagues, volunteers, external partners, and the Board of Trustees.

10. To contribute to the preparation of reports and information for the Central Operations Manager and other leadership team members as required.

11. To represent the organisation as required.

12. To lead on key marketing, communications, promotional activities, projects, and campaigns as required.

Specific Responsibilities:

13. To develop and cultivate positive relationships within local communities across Coventry and Warwickshire.

14. To identify opportunities to increase awareness of the charity, promote its services, strengthen community engagement, and enhance the organisation's profile.

15. To promote the work of Age UK Coventry & Warwickshire through the creation and distribution of marketing and promotional materials, ensuring consistency with organisational branding, including assisting with the recruitment process.

16. To develop a database of supporters of the charity and cultivate a long-term relationship between them and the charity.

17.To manage and develop the charity's social media channels, creating engaging content and supporting audience growth and engagement.

18.To support managers in their relationships with external organisations.

19. To contribute to monitoring, reporting, and evaluating the effectiveness of marketing, communications, and promotional activities.

20. Utilise national and local campaigns to celebrate the work of the charity and increasing awareness of its services, projects, and impact.

21. Contribute towards the development and maintenance of the web site, charitable publications, and materials.

22. To support the promotion of legacy giving through marketing campaigns, awareness activities, and the development of appropriate promotional materials.

23. To prepare and distribute press releases, case studies, news stories, and promotional content to local media outlets and other appropriate channels.

24. To create, manage, and monitor digital advertising campaigns, including social media and search engine advertising.

25. To produce and distribute internal communications, including staff newsletters and organisational updates.

26. To plan, create, and deliver email marketing campaigns to promote services, events, campaigns, volunteering opportunities, and organisational news.

General:

27. To adhere to all relevant policies.

28. To comply with all relevant legislation.

29. To undertake appropriate training and personal development as required for the role.

30. To support the work of the Central Operations Manager in the event of sickness, holiday, or other exceptional circumstances.

31. To portray a positive image of the organisation both internally and externally, and set high standards of personal integrity and professionalism, leading by personal example.

32. To undertake such other duties as may be reasonably required, consistent with the nature and grade of the post.

All staff have an individual responsibility to comply with the organisations policies and practices.

Person Specification

Experience

Essential

• KNOWLEDGE & EXPERIENCE
• Sound knowledge and practical experience of using varied social media platforms.
• Experience of administration work in a professional environment.
• Experience of face-to-face customer service.
• Experience of organising and delivering small organisational events.
• SKILLS & ABILITIES
• Understanding and appreciation of the needs of older people.
• Excellent communication and organisation skills.
• Good level of computer literacy, for word processing, emailing, record keeping, web-based research, website and social media.
• Ability to work with a CRM and manage supporter data.
• Commitment to equality of opportunity.
• Understanding of confidentiality, GDPR and safeguarding.
• PERSONAL QUALITIES
• Full driving licence with access to own vehicle.
• Collaborative approach and strong team player.
• Results orientated.
• Honesty, openness, and integrity.
• Responsive to feedback and opportunities.

Desirable

• KNOWLEDGE & EXPERIENCE
• Understanding of effective marketing and communication techniques, including digital and traditional channels.
• Experience of creating engaging content for digital, print, and social media communications.

Qualifications

Essential

• Good level in education: English & Maths GCSEs grade 4 or equivalent.

Employer details

Employer name

Age UK Coventry and Warwickshire

Address

8 Clemens Street

Leamington Spa

Warwickshire

CV31 2DL

United Kingdom

Employer's website

https://www.ageuk.org.uk/coventryandwarwickshire/ (Opens in a new tab)

Job description

Job responsibilities

Summary of Post: The purpose of this role is to is reduce social isolation and loneliness among older people across Coventry and Warwickshire by enabling meaningful social connections.

The post holder will support the delivery, promotion and development of the befriending service and wider social connections initiative, working collaboratively with clients, volunteers, community organisations and key stakeholders to strengthen community networks, enhance client wellbeing, and create opportunities for older people to stay connected, active, independent and engaged in later life.

Location: Regular weekly presence at our Leamington office with travel throughout Coventry & Warwickshire.

Duties and Responsibilities:

1. Plan, organise and deliver a variety of events and activities for socially isolated older people across Coventry & Warwickshire, ensuring any contractual obligations and organisational objectives are met.

2. Promote events and activities through a variety of channels including social media and community networks, as well as support with the wider promotion of the befriending service, social connections initiatives and volunteer recruitment and retention activities.

3. Develop and maintain strong relationships with local organisations, businesses and community groups, identifying opportunities for collaborative partnerships and fund raising.

4. Support the Team leader in identifying, developing and delivering new referral pathways and outreach initiatives to reach and engage with isolated older people, as well as actively contributing to the continuous development of the befriending service.

5. Maintain regular contact with clients awaiting a befriending match, identifying any changes in level of need or additional support requirements.

6. Maintain up-to-date knowledge of local community activities and internal services to support individuals build social networks or access appropriate support.

7. Assist the Administrators where required with client assessments and matches and volunteer screenings and inductions.

8. Gain appropriate consents and accurately record on the CRM database client and volunteer personal data, interactions, attendance records and outcomes.

9. Actively seek client and volunteer feedback to support service improvement, monitor satisfaction levels and complete case studies.

10. Represent the charity at community forums and networking events.

11. Conduct risk assessments where required in clients homes or venues, ensuring safety and suitability.

12. Promptly report any concerns regarding a clients safety or welfare to the line manager or designated safeguarding lead.

13. To adhere to all relevant organisation policies and procedures with particular reference to health & safety, safeguarding and GDPR.

14. To undertake appropriate training and personal development as required for the role.

15. To portray a positive image of the organisation both internally and externally.

16. To undertake such other duties as may be reasonably required, consistent with the nature and grade of the post.

All staff have an individual responsibility to comply with the organisations policies and practices.

A regular DBS check is a requirement of this role.

Person Specification

Qualifications

Desirable

• Good general education typically including Maths and English GCSE at grades C or equivalent.

Experience

Essential

• Experience of organising events, community activities and/or working with local communities.
• Proven ability to engage effectively with a wide range of stakeholders, including service users in a front-facing role.
• Excellent communication and interpersonal skills, with the ability to quickly build rapport.
• Strong organisational and time management skills.
• Full driving licence with access to own transport and ability to travel across Coventry & Warwickshire.
• Self-motivated and the ability to work using own initiative.
• Team player.
• Empathetic & non-judgemental.
• Commitment to equality of opportunity.

Desirable

• An understanding of the challenges facing older/vulnerable people.
• Awareness of Health & Safety & Safeguarding principles.
• Promoting events or services and creating marketing material, including via social media.
• Good IT skills, including experience with CRM systems and Microsoft packages including Word and Outlook.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Age UK Coventry and Warwickshire

Address

8 Clemens Street

Leamington Spa

Warwickshire

CV31 2DL

United Kingdom

Employer's website

https://www.ageuk.org.uk/coventryandwarwickshire/ (Opens in a new tab)

Job description

Job responsibilities

1. Act as the first point of contact for clients, volunteers and professionals. Providing information and resolving queries.

2. Carry out telephone assessments with prospective befriending and counselling clients and volunteers.

3. To process and record incoming referrals ensuring accuracy and to action appropriately within a timely manner, following established processes and procedures.

4. Liaise with internal and external stakeholders to support the management of client referrals.

5. To maintain the service databases and ensure that records are up to date and accurate.

6. Provide general office and administrative support including but not limited to post, receiving and making phone calls, typing, printing, photocopying, scanning and filing.

7. Provide support to office volunteers.

8. Support the service Team Leader as required, including providing relevant information for reports and supporting with service developments.

9. Support with organising and attending service events and meetings.

10. Contribute to the development of promotional material and newsletters.

11. Ensure that all personal data is processed in accordance with the GDPR policy and procedure.

12. To identify service improvements from customer feedback and other relevant evidence and recommend these through the line management structure.

13. To represent Age UK Coventry and Warwickshire at community information events and forums as requested.

14. To adhere to all AUK&W policies with particular reference to staffing, health & safety, safeguarding and equality.

15. To portray a positive image of the organisation both internally and externally, and set high standards of personal integrity and professionalism, leading by example.

16. To undertake such other duties as may be reasonably required, consistent with the nature and grade of the post.

Person Specification

Qualifications

Essential

• Good general education typically including Maths and English GCSE at grade C or equivalent.

Experience

Essential

• Experience of managing and maintaining administrative systems.
• Experience and an aptitude and confidence in using IT.
• Good IT skills and have a willingness to learn new IT skills, including Microsoft Office.
• Excellent written and verbal communication skills.
• A friendly and patient telephone manner and the ability to communicate with older people, their relatives, and professionals.
• Ability to listen and interpret information.
• Must be well organised, efficient and able to deal with a fast- paced working environment.
• Excellent interpersonal skills.
• Self-motivated and able to work confidently using own initiative.
• Team Focused Approach.

Desirable

• Working knowledge of client management scheduling system.
• Knowledge of Befriending and Counselling services.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Age UK Coventry and Warwickshire

Address

8 Clemens Street

Leamington Spa

Warwickshire

CV31 2DL

United Kingdom

Employer's website

https://www.ageuk.org.uk/coventryandwarwickshire/ (Opens in a new tab)