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Senior Receptionist
Ampthill & Regents Park Practice
North East England
GBP 29,300 - 31,300 per year
Admin and Clerical
Job summary We are seeking a proactive and organised Reception Supervisor to lead, mentor, and inspire our front-of-house teams across both our Camden locati...
13 day(s) ago
Senior Receptionist
Ampthill & Regents Park Practice
North East England
GBP 29,300 - 31,300 per year
Admin and Clerical
Job summary We are seeking a proactive and organised Reception Supervisor to lead, mentor, and inspire our front-of-house teams across both our Camden locati...
13 day(s) ago
GP Administrative Assistant / Receptionist
Ampthill & Regents Park Practice
North East England
GBP 0 - 14 per year
Admin and Clerical
Job summary The post requires the post holder to be responsible, together with the other receptionists, for the interface between the Practice and the public...
14 day(s) ago
GP Administrative Assistant / Receptionist
Ampthill & Regents Park Practice
North East England
GBP 0 - 14 per year
Admin and Clerical
Job summary The post requires the post holder to be responsible, together with the other receptionists, for the interface between the Practice and the public...
14 day(s) ago
NHS 111 Call Handler-Bedford
HUC
Bedfordshire and Hertfordshire, East of England
GBP 12 per hour
GP/General Practitioner
Job summary Join HUC and become part of a team that ensures patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest receive…
6 day(s) ago
NHS 111 Call Handler-Bedford
HUC
Bedfordshire and Hertfordshire, East of England
GBP 12 per hour
GP/General Practitioner
Job summary Join HUC and become part of a team that ensures patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest receive…
6 day(s) ago
Care Coordinator/ Triage Practitioner
East London NHS Foundation Trust
Inner London, Greater London
GBP 39,959 - 48,117 per year
Radiographer
Job summary The Biggleswade and Ampthill CMHTs are recruiting a community mental health nurse or social worker to join our team as a triage practitioner.
7 day(s) ago
Care Coordinator/ Triage Practitioner
East London NHS Foundation Trust
Inner London, Greater London
GBP 39,959 - 48,117 per year
Radiographer
Job summary The Biggleswade and Ampthill CMHTs are recruiting a community mental health nurse or social worker to join our team as a triage practitioner.
7 day(s) ago
NHS 111 Call Handler-Bedford
HUC
Bedfordshire and Hertfordshire, East of England
GBP 12 per hour
GP/General Practitioner
Job summary Join HUC and become part of a team that ensures patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest receive…
25 day(s) ago
NHS 111 Call Handler-Bedford
HUC
Bedfordshire and Hertfordshire, East of England
GBP 12 per hour
GP/General Practitioner
Job summary Join HUC and become part of a team that ensures patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest receive…
25 day(s) ago
Deputy Director
East London NHS Foundation Trust
Inner London, Greater London
GBP 94,356 - 108,814 per year
Radiographer
Job summary East London Foundation Trust (ELFT) has long been recognised as a centre of excellence for providing high quality, accessible and responsive mental…
27 day(s) ago
Deputy Director
East London NHS Foundation Trust
Inner London, Greater London
GBP 94,356 - 108,814 per year
Radiographer
Job summary East London Foundation Trust (ELFT) has long been recognised as a centre of excellence for providing high quality, accessible and responsive mental…
27 day(s) ago
Deputy Practice Manager
Primary Care Careers
Inner London, Greater London
GBP 37,183 - 39,096 per year
GP/General Practitioner
Job summary Houghton Close Surgery is seeking an experienced and motivated Deputy Practice Manager to join our leadership team and support the continued delive…
1 month(s) ago
Deputy Practice Manager
Primary Care Careers
Inner London, Greater London
GBP 37,183 - 39,096 per year
GP/General Practitioner
Job summary Houghton Close Surgery is seeking an experienced and motivated Deputy Practice Manager to join our leadership team and support the continued delive…
1 month(s) ago
Pharmacy Technician
Primary Care Careers
Bedfordshire and Hertfordshire, East of England
GP/General Practitioner
Job summary Hillton PCN are seeking an experienced Pharmacy Technician to join their team on a full or part-time basis.
1 month(s) ago
Pharmacy Technician
Primary Care Careers
Bedfordshire and Hertfordshire, East of England
GP/General Practitioner
Job summary Hillton PCN are seeking an experienced Pharmacy Technician to join their team on a full or part-time basis.
1 month(s) ago
Posted 13 day(s) ago
Reference: 2354465
Job summary
We are seeking a proactive and organised Reception Supervisor to lead, mentor, and inspire our front-of-house teams across both our Camden locations. In this vital role, you will oversee daily reception operations at our Ampthill and Regents Park sites, ensuring smooth patient journeys, efficient scheduling, and high standards of service. If you are an experienced receptionist or team leader with excellent problem-solving skills and a knack for bringing out the best in people, we offer a highly collaborative environment where your leadership will directly shape our practice's success.
Main duties of the job
- Patient Coordination: Managing complex booking queries, resolving patient complaints at the desk, and handling difficult or sensitive escalations calmly.
- Team Support: Assisting the Operations Manager in training new reception staff, troubleshooting daily workflow bottlenecks, and covering shifts during peak times.
- System & Admin Management: Overseeing the clinical system (EMIS Web), managing digital consultation queues (Accurx), and ensuring accurate data entry.
- Clinic Flow Control:Monitoring patient wait times, coordinating urgent "squeeze-in" appointments with the duty doctor, and liaising directly with the clinical team.
- Processing repeat prescription requests, managing incoming clinical mail, and scanning or coding documents to patient files. Prescription & Document Routing:
About us
Operating across two sites in Camden, our team brings together experienced GPs, nurses, pharmacists and other allied healthcare professionals, and a highly collaborative administrative and reception squad. We believe that exceptional patient care starts with mutual respect; our clinical and non-clinical teams work hand-in-hand, supporting one another through busy clinics and celebrating successes together.While general practice can be demanding, our culture is rooted in kindness and camaraderie. We keep our doors open, laugh often, and ensure that every team member feels heard, valued, and safe.Our team takes immense pride in providing high-quality, equitable care to the diverse population of Camden. We value proactivity, accountability, and continuous improvement. We actively look for ways to streamline workflows, embrace modern digital tools, and uplift our standards of service every single day.
- NHS Pension Scheme:
- Generous Annual Leave:
- Camden Location Perks: Work in a central, well-connected London borough with excellent transport links and vibrant local amenities right on your doorstep.
- Continuous Learning: Regular practice learning time and protected training afternoons to help you stay sharp and confident in your role.
Details
Date posted
21 September 2026
Pay scheme
Other
Salary
£29,300 to £31,300 a year Plus NHS Pension
Contract
Permanent
Working pattern
Full-time
Reference number
A2132-26-0002
Job locations
Crowndale Road
London
NW1 1TN
United Kingdom
The Regents Park Practice
Cumberland Market
LONDON
NW1 3RH
United Kingdom
Job description
Job responsibilities
Job Description: Senior Medical Receptionist
Employer: Ampthill & Regents Park PracticeLocation: Camden, London (Working across two sites: Crowndale Road & Cumberland Market)Reporting to: Reception Supervisor / Practice ManagerJob Type: Permanent
Job Purpose
To provide a high-quality, professional, and compassionate front-of-house service to patients and visitors. The Senior Medical Receptionist supports the Reception Supervisor by acting as a point of escalation for complex queries, mentoring junior staff, and ensuring smooth daily administration across both practice sites.
Key Responsibilities
Patient Services & Escalations
- Resolve complex patient queries and handle sensitive or difficult situations at the front desk calmly and professionally.
- Coordinate the appointment system, ensuring optimum utilization of clinics and managing urgent, "squeeze-in" requests with the duty doctor.
- Act as a main point of contact for external healthcare professionals, social services, and ambulance crews.
Team Support & Workflow Coordination
- Assist in training, mentoring, and onboarding new medical receptionists.
- Provide day-to-day guidance to the reception team, ensuring practice policies and protocols are strictly followed.
- Support the Supervisor in managing staff rotas and arranging cover during staff absences or peak periods.
Administration & Clinical Systems
- Maintain data integrity within the clinical system (EMIS Web), ensuring accurate registration of new patients and updating of records.
- Monitor and manage digital queues and online consultations (e.g., Accurx, eConsult).
- Process repeat prescription requests and route incoming clinical mail, workflow tasks, and results efficiently to the medical team.
Health, Safety & Premises
- Open and close the surgery sites securely in accordance with practice procedures.
- Maintain a clean, welcoming, and safe reception and waiting area environment.
Job description Job responsibilities Job Description: Senior Medical ReceptionistEmployer: Ampthill & Regents Park PracticeLocation: Camden, London (Working across two sites: Crowndale Road & Cumberland Market)Reporting to: Reception Supervisor / Practice ManagerJob Type: PermanentJob PurposeTo provide a high-quality, professional, and compassionate front-of-house service to patients and visitors. The Senior Medical Receptionist supports the Reception Supervisor by acting as a point of escalation for complex queries, mentoring junior staff, and ensuring smooth daily administration across both practice sites.Key ResponsibilitiesPatient Services & EscalationsResolve complex patient queries and handle sensitive or difficult situations at the front desk calmly and professionally.Coordinate the appointment system, ensuring optimum utilization of clinics and managing urgent, "squeeze-in" requests with the duty doctor.Act as a main point of contact for external healthcare professionals, social services, and ambulance crews.Team Support & Workflow CoordinationAssist in training, mentoring, and onboarding new medical receptionists.Provide day-to-day guidance to the reception team, ensuring practice policies and protocols are strictly followed.Support the Supervisor in managing staff rotas and arranging cover during staff absences or peak periods.Administration & Clinical SystemsMaintain data integrity within the clinical system (EMIS Web), ensuring accurate registration of new patients and updating of records.Monitor and manage digital queues and online consultations (e.g., Accurx, eConsult).Process repeat prescription requests and route incoming clinical mail, workflow tasks, and results efficiently to the medical team.Health, Safety & PremisesOpen and close the surgery sites securely in accordance with practice procedures.Maintain a clean, welcoming, and safe reception and waiting area environment.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths or equivalent
- Further education in Health & Social Care or similar
- Qualified to NVQ level 3
Experience
Essential
- Minimum 2 years working as a GP Receptionist in the NHS.
- Proficiency with NHS clinical systems (ideally EMIS Web).
- Excellent communication, conflict resolution, and multitasking abilities.
- Calm under pressure, reliable, and a supportive team player.
Desirable
- Prior experience working in a multi-site GP practice.
- Experience with digital triage tools (Accurx/eConsult).
- Basic knowledge of medical terminology and clinical coding.
- Flexibility to travel and work across both Camden sites.
Additional
Essential
- Able to work the core hours of the surgery 08:30 - 18:30 (37.5 hours per week, Monday - Friday)
Person Specification Qualifications Essential GCSE grade A to C in English and Maths or equivalent Further education in Health & Social Care or similar Qualified to NVQ level 3 Experience Essential Minimum 2 years working as a GP Receptionist in the NHS. Proficiency with NHS clinical systems (ideally EMIS Web). Excellent communication, conflict resolution, and multitasking abilities. Calm under pressure, reliable, and a supportive team player. Desirable Prior experience working in a multi-site GP practice. Experience with digital triage tools (Accurx/eConsult). Basic knowledge of medical terminology and clinical coding. Flexibility to travel and work across both Camden sites. Additional Essential Able to work the core hours of the surgery 08:30 - 18:30 (37.5 hours per week, Monday - Friday)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Ampthill & Regents Park Practice
Address
Crowndale Road
London
NW1 1TN
United Kingdom
Employer's website
https://www.ampthillpractice2.co.uk/ (Opens in a new tab)
Employer details
Employer name
Ampthill & Regents Park Practice
Address
Crowndale Road
London
NW1 1TN
United Kingdom
Employer's website
https://www.ampthillpractice2.co.uk/ (Opens in a new tab)
Apply Now
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GP Administrative Assistant / Receptionist
Ampthill & Regents Park Practice View all jobs
Posted 14 day(s) ago
Reference: 2354360
Job summary
The post requires the post holder to be responsible, together with the other receptionists, for the interface between the Practice and the public, particularly the patients of the Practice, both in person and on the telephone.
To work closely with the other Reception and Administrative team members to ensure the smooth running of reception and efficient delivery of service to the patients.
To work together with colleagues to ensure the timely and accurate recording of data onto patients electronic records.
To process referral data accurately and in a timely manner.
To keep the premises and those in it safe by ensuring that hazards are minimised, protocols and policies are adhered to and problems are communicated.
To present a positive and professional impression of the Practice to colleagues, patients and other visitors.
Main duties of the job
KEY RESPONSIBILITIES AND DUTIES
Greet patients and visitors to the Practice promptly and courteously.
Invite and encourage patients to use the NHS App.
To be responsible, together with the other reception staff, for the accurate operation and maintenance of the clinical appointment system at both sites.
To process incoming and outgoing telephone calls.
To share responsibility for all the administration associated with patient services.
To advise the line manager(s) of any problems with workload or systems in good time.
To share responsibility for opening and closing the building including, in line with Practice protocols.
To ensure that the reception and waiting areas are always kept tidy.
To share responsibility for keeping display materials in good order, ensuring that only relevant, authorised material is available to visitors and patients.
To be aware of the Practice policies on confidentiality.
To be aware of the Practice philosophy and treat patients and visitors with respect and tolerance. To cope with the occasional rude and/or aggressive patient calmly, reporting such incidents to your line manager, Practice Manager or a Partner and calling for assistance when required.
14. To provide cover for absent colleagues and to work flexibly according to the needs of the Practice.
About us
Are you a people-focused professional looking to make a meaningful difference in the Camden community? Join Ampthill & Regents Park Practice as a GP Administrative Assistant / Receptionist! Operating across our two vibrant sites -Ampthill Practice (Crowndale Road) and Regents Park Practice (Cumberland Market) you will be the welcoming face and voice of our team. This fast-paced, rewarding role is perfect for an excellent communicator who thrives on helping others, managing variety, and working as part of a supportive, collaborative healthcare family. If you have a passion for customer care and want a role where no two days are the same, apply today to help us deliver exceptional care to our patients.
Details
Date posted
21 September 2026
Pay scheme
Other
Salary
£14.80 an hour plus pension
Contract
Permanent
Working pattern
Full-time
Reference number
A2132-26-0001
Job locations
Crowndale Road
London
NW1 1TN
United Kingdom
The Regents Park Practice
Cumberland Market
LONDON
NW1 3RH
United Kingdom
Job description
Job responsibilities
ACCOUNTABLE TO Operations Manager
Practice Manager
The Partners
LIAISES WITH Practice Patients
All members of the Practice Team
Other professional staff working in or with the Practice
Other staff working on site
Community Trust or equivalent
ICB or equivalent
The Local Authority
Other agencies connected with the Practice
Suppliers of goods and services
Third Sector Organisations
JOB SUMMARY
The post requires the post holder to be responsible, together with the other receptionists, for the interface between the Practice and the public, particularly the patients of the Practice, both in person and on the telephone.
To work closely with the other Reception and Administrative team members to ensure the smooth running of reception and efficient delivery of service to the patients.
To work together with colleagues to ensure the timely and accurate recording of data onto patients electronic records including registration and deregistration.
To process referral data accurately and in a timely manner.
To keep the premises and those in it safe by ensuring that hazards are minimised, protocols and policies are adhered to and problems are communicated.
To present a positive and professional impression of the Practice to colleagues, patients and other visitors.
KEY RESPONSIBILITIES AND DUTIES
1. To greet patients and visitors to the Practice promptly and courteously, assisting with enquiries, directing them where appropriate, ensuring that accurate information is supplied and that the reception desk is constantly attended. Keep patients and visitors politely informed of delays. Ensure any patient aids in the waiting area are in working order, e.g. self-check-in; BP Pod; call board screens, Hearing Loop, etc. Report any damage or malfunction to the appropriate helpdesk or to a line manager.
2. Invite and encourage patients to use the NHS App.
3. To be responsible, together with the other reception staff, for the accurate operation and maintenance of the clinical appointment system at both sites.
4. To process all incoming and outgoing telephone calls, ensuring that callers are answered courteously, promptly and clearly and that accurate messages are always passed on to the appropriate person in a timely and appropriate manner.
5. To maintain accurate patient record systems, both manual and computerised, including movement of records and filing or scanning of all correspondence, in accordance with Practice protocols.
6. To share responsibility for all the administration associated with patient services, working to Practice protocols and policies, including chasing up results, booking interpreters, filing, clinical coding and other data entry, opening the daily post and any other reasonable duties that may arise.
7. To advise the line manager(s) of any problems with workload or systems in good time.
8. To share responsibility for opening and closing the building including, in line with Practice protocols. Including: to ensure the phone is switched on and off at the correct times; to lock and unlock the building; to set and deactivate the alarm; to switch equipment on at the beginning of the day and off at the end of the day.
9. To ensure that the reception and waiting areas are always kept tidy, stocked appropriately and free from hazards in accordance with Practice policy and health and safety legislation.
10. To share responsibility for keeping display materials in good order, ensuring that only relevant, authorised material is available to visitors and patients.
11. To be aware of the Practice policies on confidentiality, disclosure of information and recording systems, both manual and computerised. To maintain strict confidentiality concerning patients, staff and Practice business always. To be aware of changing legislation regarding Information Governance and GDPR and attending training when required to maintain up to date knowledge.
12. To use Practice equipment and supplies in a safe and appropriate manner, advising one of the managers of any malfunction, shortage or other problem.
13. To be aware of the Practice philosophy and treat patients and visitors with respect and tolerance. To liaise sensitively with people from a variety of backgrounds, and those with communication difficulties. To cope with the occasional rude and/or aggressive patient calmly, reporting such incidents to your line manager, Practice Manager or a Partner and calling for assistance when required.
14. To provide cover for absent colleagues and to work flexibly according to the needs of the Practice.
15. To identify, together with your line manager, any personal training needs and to be prepared to undertake any relevant training courses when necessary.
16. To adhere to all relevant Practice protocols.
17. Any other duties, appropriate to the post, as required by the management.
TEAM WORKING
To work harmoniously with all Practice colleagues, with particular emphasis on other members of the Reception and Administrative team. Take an active role in the Practice team, contribute to meetings and offer ideas for service improvement. Seek to improve communication skills and team working skills.
EQUAL OPPORTUNITIES
It is the aim of the Practice to ensure that no job applicant or employee receives less favourable treatment on the grounds of sex, race, colour, religion, marital status, sexuality, age or disability and is not placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. To this end the Practice has an Equal Opportunities Policy and it is for each employee to contribute to its success. The post-holder should refer to the Equality and Diversity section of the Practice Handbook.
CONFIDENTIALITY
All information concerning patients/clients partners, staff and practice matters must be treated as strictly confidential at all times. The post-holder must familiarise themselves with the requirements under the Child and Adult Safeguarding Policy and the Whistle-blowing policy and act in accordance with these guidelines.
ACCESS TO HEALTH RECORDS
Any member of staff who contributes to patients health records is expected to be familiar with, and adhere to, the Practices Standards of Records Keeping Policy. Staff should be aware that patients records throughout the Practice will be subject to regular audit.
All staff who have access to patients records have a responsibility to ensure that these are maintained efficiently and that confidentiality is protected in line with the Practices Confidentiality of Health Records Policy.
All staff have an obligation to ensure that health records are maintained efficiently and that confidentiality is protected. Staff are also subject to this obligation both on an implied basis and also on the basis that, on accepting their job description, they agree to maintain both patient / client and staff confidentiality.
In addition, all health professionals are advised to compile records on the assumption that they are accessible to patients in line with the Access to Health Records Act 1990.
HEALTH AND SAFETY
To be aware of the responsibility placed on employees under the Health and Safety Work Act (1974) and ensure that agreed safety procedures are carried out in order to maintain a safe environment for employees, patients and visitors. The post-holder should refer to the Practice Health & Safety Policy.
DATA PROTECTION
If you have contact with computerised data systems you are required to obtain, process and/or use information held on a computer or other electronic device in a fair and lawful way. Further you are required to hold data only for the specific registered purpose and not to use or disclose it in any way incompatible with such purpose. To disclose data only to authorised persons or organisations as instructed.
NO SMOKING POLICY
There is a no smoking policy in operation in the Practice. In accordance with this policy smoking is positively discouraged and is not permitted anywhere on the premises or in the immediate vicinity outside.
WASTE DISPOSAL
All staff must ensure that waste produced within the Practice is disposed of in such ways that control risk to health, or safety of staff and the public alike in accordance with relevant guidance.
Job description
Job responsibilities
ACCOUNTABLE TO Operations Manager
Practice Manager
The Partners
LIAISES WITH Practice Patients
All members of the Practice Team
Other professional staff working in or with the Practice
Other staff working on site
Community Trust or equivalent
ICB or equivalent
The Local Authority
Other agencies connected with the Practice
Suppliers of goods and services
Third Sector Organisations
JOB SUMMARY
The post requires the post holder to be responsible, together with the other receptionists, for the interface between the Practice and the public, particularly the patients of the Practice, both in person and on the telephone.
To work closely with the other Reception and Administrative team members to ensure the smooth running of reception and efficient delivery of service to the patients.
To work together with colleagues to ensure the timely and accurate recording of data onto patients electronic records including registration and deregistration.
To process referral data accurately and in a timely manner.
To keep the premises and those in it safe by ensuring that hazards are minimised, protocols and policies are adhered to and problems are communicated.
To present a positive and professional impression of the Practice to colleagues, patients and other visitors.
KEY RESPONSIBILITIES AND DUTIES
1. To greet patients and visitors to the Practice promptly and courteously, assisting with enquiries, directing them where appropriate, ensuring that accurate information is supplied and that the reception desk is constantly attended. Keep patients and visitors politely informed of delays. Ensure any patient aids in the waiting area are in working order, e.g. self-check-in; BP Pod; call board screens, Hearing Loop, etc. Report any damage or malfunction to the appropriate helpdesk or to a line manager.
2. Invite and encourage patients to use the NHS App.
3. To be responsible, together with the other reception staff, for the accurate operation and maintenance of the clinical appointment system at both sites.
4. To process all incoming and outgoing telephone calls, ensuring that callers are answered courteously, promptly and clearly and that accurate messages are always passed on to the appropriate person in a timely and appropriate manner.
5. To maintain accurate patient record systems, both manual and computerised, including movement of records and filing or scanning of all correspondence, in accordance with Practice protocols.
6. To share responsibility for all the administration associated with patient services, working to Practice protocols and policies, including chasing up results, booking interpreters, filing, clinical coding and other data entry, opening the daily post and any other reasonable duties that may arise.
7. To advise the line manager(s) of any problems with workload or systems in good time.
8. To share responsibility for opening and closing the building including, in line with Practice protocols. Including: to ensure the phone is switched on and off at the correct times; to lock and unlock the building; to set and deactivate the alarm; to switch equipment on at the beginning of the day and off at the end of the day.
9. To ensure that the reception and waiting areas are always kept tidy, stocked appropriately and free from hazards in accordance with Practice policy and health and safety legislation.
10. To share responsibility for keeping display materials in good order, ensuring that only relevant, authorised material is available to visitors and patients.
11. To be aware of the Practice policies on confidentiality, disclosure of information and recording systems, both manual and computerised. To maintain strict confidentiality concerning patients, staff and Practice business always. To be aware of changing legislation regarding Information Governance and GDPR and attending training when required to maintain up to date knowledge.
12. To use Practice equipment and supplies in a safe and appropriate manner, advising one of the managers of any malfunction, shortage or other problem.
13. To be aware of the Practice philosophy and treat patients and visitors with respect and tolerance. To liaise sensitively with people from a variety of backgrounds, and those with communication difficulties. To cope with the occasional rude and/or aggressive patient calmly, reporting such incidents to your line manager, Practice Manager or a Partner and calling for assistance when required.
14. To provide cover for absent colleagues and to work flexibly according to the needs of the Practice.
15. To identify, together with your line manager, any personal training needs and to be prepared to undertake any relevant training courses when necessary.
16. To adhere to all relevant Practice protocols.
17. Any other duties, appropriate to the post, as required by the management.
TEAM WORKING
To work harmoniously with all Practice colleagues, with particular emphasis on other members of the Reception and Administrative team. Take an active role in the Practice team, contribute to meetings and offer ideas for service improvement. Seek to improve communication skills and team working skills.
EQUAL OPPORTUNITIES
It is the aim of the Practice to ensure that no job applicant or employee receives less favourable treatment on the grounds of sex, race, colour, religion, marital status, sexuality, age or disability and is not placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. To this end the Practice has an Equal Opportunities Policy and it is for each employee to contribute to its success. The post-holder should refer to the Equality and Diversity section of the Practice Handbook.
CONFIDENTIALITY
All information concerning patients/clients partners, staff and practice matters must be treated as strictly confidential at all times. The post-holder must familiarise themselves with the requirements under the Child and Adult Safeguarding Policy and the Whistle-blowing policy and act in accordance with these guidelines.
ACCESS TO HEALTH RECORDS
Any member of staff who contributes to patients health records is expected to be familiar with, and adhere to, the Practices Standards of Records Keeping Policy. Staff should be aware that patients records throughout the Practice will be subject to regular audit.
All staff who have access to patients records have a responsibility to ensure that these are maintained efficiently and that confidentiality is protected in line with the Practices Confidentiality of Health Records Policy.
All staff have an obligation to ensure that health records are maintained efficiently and that confidentiality is protected. Staff are also subject to this obligation both on an implied basis and also on the basis that, on accepting their job description, they agree to maintain both patient / client and staff confidentiality.
In addition, all health professionals are advised to compile records on the assumption that they are accessible to patients in line with the Access to Health Records Act 1990.
HEALTH AND SAFETY
To be aware of the responsibility placed on employees under the Health and Safety Work Act (1974) and ensure that agreed safety procedures are carried out in order to maintain a safe environment for employees, patients and visitors. The post-holder should refer to the Practice Health & Safety Policy.
DATA PROTECTION
If you have contact with computerised data systems you are required to obtain, process and/or use information held on a computer or other electronic device in a fair and lawful way. Further you are required to hold data only for the specific registered purpose and not to use or disclose it in any way incompatible with such purpose. To disclose data only to authorised persons or organisations as instructed.
NO SMOKING POLICY
There is a no smoking policy in operation in the Practice. In accordance with this policy smoking is positively discouraged and is not permitted anywhere on the premises or in the immediate vicinity outside.
WASTE DISPOSAL
All staff must ensure that waste produced within the Practice is disposed of in such ways that control risk to health, or safety of staff and the public alike in accordance with relevant guidance.
Person Specification
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of working in a GP practice
- Experience of working in Primary Care
Qualifications
Essential
- GCSE grade A to C in English and Maths (or equivalent)
Desirable
- Qualified to NVQ level 3
Knowledge and skills
Essential
- Excellent interpersonal and communication skills
- Excellent ICT skills
Desirable
- Knowledge of NHS systems
- A second language
- First Aid training
Additional
Essential
- Able to work the core hours - 08:00 - 18:30 Monday - Friday
- Happy to work across 2 sites
Person Specification
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of working in a GP practice
- Experience of working in Primary Care
Qualifications
Essential
- GCSE grade A to C in English and Maths (or equivalent)
Desirable
- Qualified to NVQ level 3
Knowledge and skills
Essential
- Excellent interpersonal and communication skills
- Excellent ICT skills
Desirable
- Knowledge of NHS systems
- A second language
- First Aid training
Additional
Essential
- Able to work the core hours - 08:00 - 18:30 Monday - Friday
- Happy to work across 2 sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Ampthill & Regents Park Practice
Address
Crowndale Road
London
NW1 1TN
United Kingdom
Employer's website
Employer details
Employer name
Ampthill & Regents Park Practice
Address
Crowndale Road
London
NW1 1TN
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 6 day(s) ago
Reference: 4265 - 8320211
Job summary
Join HUC and become part of a team that ensures patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest receive the care they need--when they need it most. We support 4.5 million people with vital NHS 111 and Out of Hours GP services, 24/7, 365 days a year.
At our Welwyn Garden City site, we currently have availability for both day and night shifts, giving you the flexibility to find a working pattern that fits around your life.
To get started, you'll need to complete a comprehensive 6-week training programme, Monday to Friday, 9am-5pm
Main duties of the job
Why HUC?
Start a Meaningful CareerFor many people, this role is the first step into a rewarding healthcare career.
Be Part of Something That MattersYou'll be the voice patients hear when they need help,reassuranceor urgent guidance.
Fully Funded TrainingOur comprehensive6-week full-time training programmegives you the confidence and skills you need to succeed.
Great BenefitsNHS Pension, NHS Discounts, Wellbeing Hub and more.
Supportive Team CultureJoin a workplace where colleagues support each other and succeed together.
About us
Join the HUC Family and Enjoy Exceptional Benefits That Truly Make a Difference!
?Exclusive Discounts:Unlock amazing savings on shopping, travel, and entertainment through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we've got your wallet covered!
?NHS Pension Scheme:Secure your future with the NHS Pension, offering peace of mind and valuable long-term financial benefits for all our staff.
?Wellbeing Support:Your health matters! Enjoy access to counselling services, personalised health plans, calming meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.
?Recognition and Rewards:Your hard work won't go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.
?Financial Perks:Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.
?Career Growth:Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.
?Office Comforts: Stay refreshed with unlimited tea and coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable!
Details
Date posted
29 September 2026
Pay scheme
Other
Salary
£12.71 an hour per hour plus unsociable hours enhancement
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
4265 - 8320211
Job locations
Technology House, 239 Ampthill Road, Bedford
239 Ampthill Road
Bedford
MK42 9AZ
United Kingdom
Job description
Job responsibilities
For a full job description and full person specification, along with more details about our organisation and rota information please see attached documentation,
111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested.
Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK for the full duration of their employment without requiring employer sponsorship, including after the expiry of any time-limited visa (such as a Graduate visa).
We reserve the right to close this vacancy early, should we receive sufficient applications.
Please do not apply through any third party websites, please only apply through TRAC.
Job description
Job responsibilities
For a full job description and full person specification, along with more details about our organisation and rota information please see attached documentation,
111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested.
Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK for the full duration of their employment without requiring employer sponsorship, including after the expiry of any time-limited visa (such as a Graduate visa).
We reserve the right to close this vacancy early, should we receive sufficient applications.
Please do not apply through any third party websites, please only apply through TRAC.
Person Specification
Address
Essential
- Lives within 60 minute commute
- Has Customer Service Experience
- Has the right to work in the UK
- Can commit to 6 weeks full time training (9am-5pm Monday- Friday)
Desirable
- Previous Call Handling Experience
Person Specification
Address
Essential
- Lives within 60 minute commute
- Has Customer Service Experience
- Has the right to work in the UK
- Can commit to 6 weeks full time training (9am-5pm Monday- Friday)
Desirable
- Previous Call Handling Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
HUC
Address
Technology House, 239 Ampthill Road, Bedford
239 Ampthill Road
Bedford
MK42 9AZ
United Kingdom
Employer's website
https://hucweb.co.uk/ (Opens in a new tab)
Employer details
Employer name
HUC
Address
Technology House, 239 Ampthill Road, Bedford
239 Ampthill Road
Bedford
MK42 9AZ
United Kingdom
Employer's website
https://hucweb.co.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Care Coordinator/ Triage Practitioner
East London NHS Foundation Trust View all jobs
Posted 7 day(s) ago
Reference: 363-BED8291249
Job summary
The Biggleswade and Ampthill CMHTs are recruiting a community mental health nurse or social worker to join our team as a triage practitioner.
You will be part of The Mid Bedfordshire Community Mental Health Services. Our team is part of the Mental Health Transformation of services and our new blended team where our voluntary service colleagues are fully embedded within the team. This is an exciting time to join this expanding, developing, and modern service.If you are looking to be innovative, a team player, and want to be part of a supportive, progressive, and effective team, then this will be the post for you.
We are interested in what you want from your career, to grow and develop for your continuing professional development and we will work closely with you to focus on and to tailor your individual needs as a nurse or social work professional.The post holder will have a particular focus on our 'front door'. You will hold a caseload and work within the principles of the agreed model of care for the service as laid down in the Operational Policy. The post holder will work as an autonomous practitioner within an integrated Multi-disciplinary team. This will involve the assessment, planning, implementation, and evaluation of the care provided and will liaise with all agencies involved with the client.Come And Join The Team!
If you would like to visit us or call for an informal chat please feel free.Call Amy Bagshaw on 01767 224922
Main duties of the job
Undertake specialist and comprehensive assessment of needs at the 'front door' to the service
Use tools such as Dialog+ to co-ordinate care for a defined caseload
Practice within professional guidelines and promote professional practice in the clinical area.
Ensure high standards and accurate verbal/written communication about patient care with all team members.
Put service users at the center of everything achieved, taking responsibility for the development and delivery of evidence-based practice, ensuring that it supports and reflects service users' individual needs, Trust objectives, and professional guidance.
Work to values that include self-determination, empowerment, and choice for service users
Work in partnership with service users and empower them to draw on their strengths and assets, and set goals they would like to achieve in all aspects of their lives.
If you are a registered Mental Health Nurse you may be required to support the effective operation of our depot clinic and undertake physical health assessments, although this will not be the core element of the role.
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Details
Date posted
28 September 2026
Pay scheme
Agenda for change
Band
Band 6
Salary
£39,959 to £48,117 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
363-BED8291249
Job locations
Biggleswade Hospital, Spring House
Potton Road
Biggleswade
SG18 0EL
United Kingdom
Job description
Job responsibilities
Comprehensive needs assessment and care planning - ensuring this is holistic, person-centred, and co-produced
DIALOG+.Specialist clinical assessments and care delivery in line with best and evidence based practice, with reference to NICE recommendations
Case management
Crisis Intervention
Safeguarding - awareness, alert raising and acting as enquiry officer
Awareness and implementation of MHA and relevant legal frameworks. Good report writing and presentation of case
Trauma informed practice
Carers' support and psycho-education
Liaison and interface with other agencies
Ensuring that a service user centred multi-disciplinary approach to care is present
To take an active role in direct service user care and act as a role model at all times
Demonstrate an understanding of the Care Act associated responsibilities within your role, and if you are a registered social worker, complete statutory assessments under Care Act 2014
Ensuring that care reflects individual and cultural needs taking into account any reasonable adjustments that may be required
Understand and apply the aims and principles of health promotion, protection and improvement and the prevention of ill health when engaging with people
Undertake training and assessment to expand clinical skills and knowledge relevant to clinical practice needs.
Ensure that the clinical environment is pleasant, clean, comfortable and suitable for use at all times liaising with other departments as necessary.
Risk assessment and comprehensive risk management
Relapse prevention and early warning signsMedication administration & management inclusive of concordance and side-effect monitoring. Participation in depot/ clozapine clinic (registered nurses only)
Reflective practice
Maintaining accurate and timely records
Completing outcome measures at the start and end of each clinical episode
Participation in audits and quality improvement projects
Job description
Job responsibilities
Comprehensive needs assessment and care planning - ensuring this is holistic, person-centred, and co-produced
DIALOG+.Specialist clinical assessments and care delivery in line with best and evidence based practice, with reference to NICE recommendations
Case management
Crisis Intervention
Safeguarding - awareness, alert raising and acting as enquiry officer
Awareness and implementation of MHA and relevant legal frameworks. Good report writing and presentation of case
Trauma informed practice
Carers' support and psycho-education
Liaison and interface with other agencies
Ensuring that a service user centred multi-disciplinary approach to care is present
To take an active role in direct service user care and act as a role model at all times
Demonstrate an understanding of the Care Act associated responsibilities within your role, and if you are a registered social worker, complete statutory assessments under Care Act 2014
Ensuring that care reflects individual and cultural needs taking into account any reasonable adjustments that may be required
Understand and apply the aims and principles of health promotion, protection and improvement and the prevention of ill health when engaging with people
Undertake training and assessment to expand clinical skills and knowledge relevant to clinical practice needs.
Ensure that the clinical environment is pleasant, clean, comfortable and suitable for use at all times liaising with other departments as necessary.
Risk assessment and comprehensive risk management
Relapse prevention and early warning signsMedication administration & management inclusive of concordance and side-effect monitoring. Participation in depot/ clozapine clinic (registered nurses only)
Reflective practice
Maintaining accurate and timely records
Completing outcome measures at the start and end of each clinical episode
Participation in audits and quality improvement projects
Person Specification
Education/ Qualification/ Training
Essential
- oProfessional Qualification - Nursing or Social Worker
- oRegistered with NMC or Social Work England
- oEvidence of further training and developmen
Experience
Essential
- oExperience of working in Community Mental Health or Social Care.
- oExperience of Recovery Focused interventions.
- oExperience of using Information and Communication Technology to deliver clinical practice.
- oExperience of working within a multi-disciplinary team.
- oExperience of managing a full caseload.
Knowledge & Skills
Essential
- oSkilled at assessing need and risk, and demonstrating professional curiosity
- oGood understanding of mental health conditions and treatment options in line with NICE Guidance
- oAbility to analyse complex information and evidence well-reasoned decision making within oral and written information
- oAbility to develop co-produced plans, addressing specific identified needs and meet goals
- oAbility to apply recovery values and principles in day-to-day work.
- oAbility to maintain professional boundaries and work effectively with service users, colleagues and other agencies.
Person Specification
Education/ Qualification/ Training
Essential
- oProfessional Qualification - Nursing or Social Worker
- oRegistered with NMC or Social Work England
- oEvidence of further training and developmen
Experience
Essential
- oExperience of working in Community Mental Health or Social Care.
- oExperience of Recovery Focused interventions.
- oExperience of using Information and Communication Technology to deliver clinical practice.
- oExperience of working within a multi-disciplinary team.
- oExperience of managing a full caseload.
Knowledge & Skills
Essential
- oSkilled at assessing need and risk, and demonstrating professional curiosity
- oGood understanding of mental health conditions and treatment options in line with NICE Guidance
- oAbility to analyse complex information and evidence well-reasoned decision making within oral and written information
- oAbility to develop co-produced plans, addressing specific identified needs and meet goals
- oAbility to apply recovery values and principles in day-to-day work.
- oAbility to maintain professional boundaries and work effectively with service users, colleagues and other agencies.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
East London NHS Foundation Trust
Address
Biggleswade Hospital, Spring House
Potton Road
Biggleswade
SG18 0EL
United Kingdom
Employer's website
https://www.elft.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
East London NHS Foundation Trust
Address
Biggleswade Hospital, Spring House
Potton Road
Biggleswade
SG18 0EL
United Kingdom
Employer's website
https://www.elft.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 25 day(s) ago
Reference: 4265 - 8285700
Job summary
Join HUC and become part of a team that ensures patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest receive the care they need--when they need it most. We support 4.5 million people with vital NHS 111 and Out of Hours GP services, 24/7, 365 days a year.
At our Welwyn Garden City site, we currently have availability for both day and night shifts, giving you the flexibility to find a working pattern that fits around your life.
To get started, you'll need to complete a comprehensive 6-week training programme, Monday to Friday, 9am-5pm
Main duties of the job
Why HUC?
Start a Meaningful CareerFor many people, this role is the first step into a rewarding healthcare career.
Be Part of Something That MattersYou'll be the voice patients hear when they need help,reassuranceor urgent guidance.
Fully Funded TrainingOur comprehensive6-week full-time training programmegives you the confidence and skills you need to succeed.
Great BenefitsNHS Pension, NHS Discounts, Wellbeing Hub and more.
Supportive Team CultureJoin a workplace where colleagues support each other and succeed together.
About us
Join the HUC Family and Enjoy Exceptional Benefits That Truly Make a Difference!
?Exclusive Discounts:Unlock amazing savings on shopping, travel, and entertainment through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we've got your wallet covered!
?NHS Pension Scheme:Secure your future with the NHS Pension, offering peace of mind and valuable long-term financial benefits for all our staff.
?Wellbeing Support:Your health matters! Enjoy access to counselling services, personalised health plans, calming meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.
?Recognition and Rewards:Your hard work won't go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.
?Financial Perks:Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.
?Career Growth:Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.
?Office Comforts: Stay refreshed with unlimited tea and coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable!
Details
Date posted
10 September 2026
Pay scheme
Other
Salary
£12.21 an hour per hour plus unsociable hours enhancement
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
4265 - 8285700
Job locations
Technology House, 239 Ampthill Road, Bedford
239 Ampthill Road
Bedford
MK42 9AZ
United Kingdom
Job description
Job responsibilities
For a full job description and full person specification, along with more details about our organisation and rota information please see attached documentation,
111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested.
Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK for the full duration of their employment without requiring employer sponsorship, including after the expiry of any time-limited visa (such as a Graduate visa).
We reserve the right to close this vacancy early, should we receive sufficient applications.
Please do not apply through any third party websites, please only apply through TRAC.
Job description
Job responsibilities
For a full job description and full person specification, along with more details about our organisation and rota information please see attached documentation,
111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested.
Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK for the full duration of their employment without requiring employer sponsorship, including after the expiry of any time-limited visa (such as a Graduate visa).
We reserve the right to close this vacancy early, should we receive sufficient applications.
Please do not apply through any third party websites, please only apply through TRAC.
Person Specification
Address
Essential
- Lives within 60 minute commute
- Has Customer Service Experience
- Has the right to work in the UK
- Can commit to 6 weeks full time training (9am-5pm Monday- Friday)
Desirable
- Previous Call Handling Experience
Person Specification
Address
Essential
- Lives within 60 minute commute
- Has Customer Service Experience
- Has the right to work in the UK
- Can commit to 6 weeks full time training (9am-5pm Monday- Friday)
Desirable
- Previous Call Handling Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
HUC
Address
Technology House, 239 Ampthill Road, Bedford
239 Ampthill Road
Bedford
MK42 9AZ
United Kingdom
Employer's website
https://hucweb.co.uk/ (Opens in a new tab)
Employer details
Employer name
HUC
Address
Technology House, 239 Ampthill Road, Bedford
239 Ampthill Road
Bedford
MK42 9AZ
United Kingdom
Employer's website
https://hucweb.co.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 27 day(s) ago
Reference: 363-CHB8249603
Job summary
East London Foundation Trust (ELFT) has long been recognised as a centre of excellence for providing high quality, accessible and responsive mental and adult community health care services within East London and Bedfordshire and Luton. The Trust is a key partner within the Central East Integrated Care System (ICS) and has an important role in the integration of health and social care services within the emerging neighbourhood health approach.
We are committed to collaborative working with system partners to ensure good outcomes are achieved for our service users, patients, families and carers and we achieve this through our dynamic and compassionate frontline teams who deliver high quality outcome focussed care. Our staff, working under the leadership and direction of the Directorate Management Team are constantly striving for the best for our population.
Bedfordshire Community Health Services has anexciting opportunity for an Interim Deputy Directorpost to join our Directorate Management Team at this exciting time of change within health and social care and are seeking confident, authentic, innovative leaders who have considerable experience within health and social care systems and are committed to co-production and compassionate leadership.
Main duties of the job
The Deputy Director for Bedfordshire Community Health Services provides leadership and operational management for the community health services in Bedfordshire in order to meet regulatory, business plans and contractual obligations, managing risks effectively and ensuring effective relationships are maintained with all our partners and external agencies. The post holder holds operational responsibility for district nursing, palliative care, specialist nursing and community therapy services whilst working alongside the Deputy Director for unplanned care (Bedfordshire and Luton wide role). This senior role will foster a culture that facilitates high staff morale and excellent service user experience.
The post holder will support, contribute and where appropriate lead the development of neighbourhood based models of care that support the delivery of shifting care closer to home, improved population health and more proactive and preventative care. They will work in collaboration with key stakeholders and take a lead role at place level in the development and maintenance of partnership arrangements, supporting the implementation of the Trusts Community Health strategy.
The successful candidate will be an experienced health or social care professional in an operational clinical or non-clinical capacity, have the knowledge and experience of leading multi-disciplinary teams, delivery of services and leading transformation to reflect local and national strategy.
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Details
Date posted
08 September 2026
Pay scheme
Agenda for change
Band
Band 8d
Salary
£94,356 to £108,814 a year Per Annum
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
363-CHB8249603
Job locations
Steppingly Hospital
Ampthill Road
Steppingley, Bedford
MK45 1AB
United Kingdom
Job description
Job responsibilities
Please see attached Job Description and Person Specification for details of the duties and responsibilities of the role
Job description
Job responsibilities
Please see attached Job Description and Person Specification for details of the duties and responsibilities of the role
Person Specification
Education, qualification and training
Essential
- Qualified to degree level
- Post graduate management qualification or equivalent experience
- Evidence of continuing professional development
Desirable
- Health related / clinical qualification
Experience
Essential
- Substantial relevant management experience including experience of shaping and delivering significant change in health services.
- Experience of developing effective partnership working with service users and carers.
- Proven effective partnership working with statutory, voluntary and community sectors
Knowledge and Skills
Essential
- Detailed knowledge of legislation and the statutory responsibilities of health and social care agencies.
- Ability to lead and manage change, securing ownership and commitment to shared vision and objectives across disciplines and organisations.
- Ability to manage, motivate and engage staff, service users and carers from a variety of professional and organisational backgrounds, identifying, securing commitment to, and implementing new ways of working across traditional boundaries.
- Ability to identify and resolve conflict effectively
- Ability to model and promote equal opportunities and anti-discriminatory practice and service delivery.
- Ability to deal effectively and constructively with issues of poor performance, conduct etc.
- Highly developed skills in interagency and partnership working.
- Negotiating, influencing and problem-solving skills.
- Ability to plan strategically and work closely with a range of stakeholders, including system partners, staff and communities in planning future service provision.
- Excellent verbal and written communication skills.
- Excellent presentation and communication skills.
- Ability to interpret data and synthesise complex information from a range of sources to inform service development planning and improvement, including through an equity lens.
- Ability to use demand and capacity modelling and quality improvement methologies to inform service planning and improvement
- Ability to understand and use up-to-date digital technology.
- Sets objective measurements; develops and monitors systems for organising work and information
Person Specification
Education, qualification and training
Essential
- Qualified to degree level
- Post graduate management qualification or equivalent experience
- Evidence of continuing professional development
Desirable
- Health related / clinical qualification
Experience
Essential
- Substantial relevant management experience including experience of shaping and delivering significant change in health services.
- Experience of developing effective partnership working with service users and carers.
- Proven effective partnership working with statutory, voluntary and community sectors
Knowledge and Skills
Essential
- Detailed knowledge of legislation and the statutory responsibilities of health and social care agencies.
- Ability to lead and manage change, securing ownership and commitment to shared vision and objectives across disciplines and organisations.
- Ability to manage, motivate and engage staff, service users and carers from a variety of professional and organisational backgrounds, identifying, securing commitment to, and implementing new ways of working across traditional boundaries.
- Ability to identify and resolve conflict effectively
- Ability to model and promote equal opportunities and anti-discriminatory practice and service delivery.
- Ability to deal effectively and constructively with issues of poor performance, conduct etc.
- Highly developed skills in interagency and partnership working.
- Negotiating, influencing and problem-solving skills.
- Ability to plan strategically and work closely with a range of stakeholders, including system partners, staff and communities in planning future service provision.
- Excellent verbal and written communication skills.
- Excellent presentation and communication skills.
- Ability to interpret data and synthesise complex information from a range of sources to inform service development planning and improvement, including through an equity lens.
- Ability to use demand and capacity modelling and quality improvement methologies to inform service planning and improvement
- Ability to understand and use up-to-date digital technology.
- Sets objective measurements; develops and monitors systems for organising work and information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
East London NHS Foundation Trust
Address
Steppingly Hospital
Ampthill Road
Steppingley, Bedford
MK45 1AB
United Kingdom
Employer's website
https://www.elft.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
East London NHS Foundation Trust
Address
Steppingly Hospital
Ampthill Road
Steppingley, Bedford
MK45 1AB
United Kingdom
Employer's website
https://www.elft.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 1 month(s) ago
Reference: 29756-1
Job summary
Houghton Close Surgery is seeking an experienced and motivated Deputy Practice Manager to join our leadership team and support the continued delivery of high-quality patient care.This position is offered on a part-time basis for 30-33 hours over 4 days per week working Monday, Tuesday, Thursday and Friday. This role will require an 8am start and some 6pm finishes. In addition, flexibility is required for early morning and evening calls in the event of staff sickness or operational issues and some adhoc evening meetings.
This is an exciting opportunity for an experienced primary care Supervisor/Manager looking to take the next step in their career. Working closely with the Practice Manager and Partners, the successful candidate will play a key role in the operational and strategic management of the practice, while managing the Administration team, Clinical Admin team and QOF Administrators within the practice.
As Deputy Practice Manager, you will support the Practice Manager in the day-to-day operational leadership of the surgery and deputise in their absence. You will lead key areas of practice performance and service delivery, ensuring systems and processes remain efficient, patient-focused and compliant with NHS and regulatory requirements.
You will be responsible for overseeing the Clinical Administration Team, driving QOF achievement and supporting workforce development.
Main duties of the job
- Lead and manage the Administration Team and the Clinical Admin Team including recruitment, induction, training, appraisals and performance management.
- Take responsibility for the HR functions of the Practice.
- Take responsibility for the delivery, monitoring and optimisation of QOF performance.
- Work collaboratively with clinicians to identify and implement strategies to maximise achievement of quality indicators.
- Oversee clinical administration workflows to ensure safe, effective and timely processing of patient-related tasks.
- Provide leadership and operational oversight of patient access, triage and workflow systems.
- Monitor demand and appointment capacity, supporting service planning and improvement initiatives.
- Deputise for the Practice Manager when required.
- Manage Office Supervisor and oversee administrative rotas and appropriate staffing levels are maintained.
- Support the development, implementation and review of practice policies, procedures and protocols.
- Assist with CQC compliance, governance activities and quality improvement programmes.
- Handle patient enquiries, feedback and complaints in conjunction with the Practice Manager.
- Coordinate and support patient engagement activities, including the Patient Participation Group.
- Produce and analyse performance data and reports to support decision-making and contractual delivery.
- Support practice communications, publicity and health promotion activities.
About us
Houghton Close Surgery is a semi-rural, GMS dispensing practice in Mid Bedfordshire with approximately 11,700 patients. Housed in a large, modern, purpose-built surgery, we are a cohesive, hard-working and friendly team providing high-quality care to our patients and a supportive working environment for our staff.
We are a forward-thinking training practice, supporting both GP registrars and Cambridge medical students.
The practice consists of six partners, two salaried GPs, registrars, a Practice Manager, nursing, dispensary and administrative teams. We also benefit from a full complement of PCN staff including a clinical pharmacy team, Advanced Nurse Practitioner, GP Assistant and Physician Associate.
Our aim is to provide excellent clinical care that is available, accessible and efficient. We recognise the importance of teamwork in achieving this goal and are committed to supporting the wellbeing, development and job satisfaction of our staff.
Details
Date posted
03 September 2026
Pay scheme
Other
Salary
£37,183 to £39,096 a year WTE DOE
Contract
Permanent
Working pattern
Part-time
Reference number
29756-1
Job locations
1 Houghton Close
Ampthill
Bedfordshire
MK45 2TG
United Kingdom
Job description
Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Job description
Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person Specification
Experience
Essential
- Previous management or supervisory experience within a primary care or a healthcare setting.
- Detailed and up-to-date knowledge of SystmOne.
- Strong understanding of QOF, patient access, triage and clinical administration processes.
- Experience of staff management, development and appraisal.
- Excellent organisational, planning and communication skills.
- Ability to analyse data and use information to drive service improvement.
- Self-motivated with a proactive, solution-focused approach.
- Ability to implement and manage change effectively.
- Experience of developing and embedding policies, procedures and working protocols
Person Specification
Experience
Essential
- Previous management or supervisory experience within a primary care or a healthcare setting.
- Detailed and up-to-date knowledge of SystmOne.
- Strong understanding of QOF, patient access, triage and clinical administration processes.
- Experience of staff management, development and appraisal.
- Excellent organisational, planning and communication skills.
- Ability to analyse data and use information to drive service improvement.
- Self-motivated with a proactive, solution-focused approach.
- Ability to implement and manage change effectively.
- Experience of developing and embedding policies, procedures and working protocols
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Care Careers
Address
1 Houghton Close
Ampthill
Bedfordshire
MK45 2TG
United Kingdom
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Primary Care Careers
Address
1 Houghton Close
Ampthill
Bedfordshire
MK45 2TG
United Kingdom
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
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Posted 1 month(s) ago
Reference: 29705-3
Job summary
Hillton PCN are seeking an experienced Pharmacy Technician to join their team on a full or part-time basis.
The successful candidate will benefit from this unique opportunity to build up strong working relationships across our organisation and will be actively involved in how their role evolves over time.
Main duties of the job
The role will involve developing our prescribing systems to ensure safe, effective and efficient prescribing within the practice and supporting the reception and admin teams with complex medication queries.
Other regular tasks will involve supporting the GP partners on prescribing projects and cost/safety audits and actions.
About us
Serving approximately 33,000 patients, across Ampthill and Barton-Le-Clay, Hillton PCN strives to develop collaborative working across the three member practices, aiming to support and strengthen the delivery of primary care services in line with the NHS long-term plan. We aim to achieve high standards of patient-centred care as identified for the specific needs of our population, whilst working to support a resilient and appropriately trained workforce. We operate SystmOne clinical system with a good history of QOF achievement and a CQC rating of "good" across all domains. We currently have a paramedic, three clinical pharmacists, a care coordinator, a social prescriber, two first contact physiotherapists and a primary care network manager. We are also recruiting for further roles to support the future of the network.
Details
Date posted
03 September 2026
Pay scheme
Other
Salary
Depending on experience - depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
29705-3
Job locations
1 Houghton Close
Ampthill
Bedford
Beds
MK45 2TG
United Kingdom
Job description
Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Job description
Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Person Specification
Qualifications
Essential
- Candidates must be a qualified and registered pharmacy technician with GPhC and hold a Diploma Level 3 or equivalent in Pharmacy Services.
Experience
Essential
- You will have strong experience in either a community pharmacy or primary care setting and be confident in analysing and presenting information to health professionals. You will also have experience of implementing and promoting cost effective strategies.
- You will have the ability to interpret complex clinical information and present in suitable formats to a variety of people from professional and non-professional backgrounds.
Person Specification
Qualifications
Essential
- Candidates must be a qualified and registered pharmacy technician with GPhC and hold a Diploma Level 3 or equivalent in Pharmacy Services.
Experience
Essential
- You will have strong experience in either a community pharmacy or primary care setting and be confident in analysing and presenting information to health professionals. You will also have experience of implementing and promoting cost effective strategies.
- You will have the ability to interpret complex clinical information and present in suitable formats to a variety of people from professional and non-professional backgrounds.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Primary Care Careers
Address
1 Houghton Close
Ampthill
Bedford
Beds
MK45 2TG
United Kingdom
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Primary Care Careers
Address
1 Houghton Close
Ampthill
Bedford
Beds
MK45 2TG
United Kingdom
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
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