Job description

Job responsibilities

Job description

By telephone, to provide a fast, accurate and effective 111 service to a patient in likely an emergency setting to identify the best route of care for them dependant on their symptoms.

To take, record and process highly personal information received, with accuracy and concisely using nationally recognised software. Relevant information will need to be identified and logged as data on to a computer. IT skills are important.

Working in this role, you could save a life.

We fully support our health advisors and do require that they pass assessments at regular stages of their training course. The course consists of an intensive training programme right at the start of your journey with us. There is an expectation you complete some Pathways Pre-module learning before your start date which we send out to you two weeks prior to the course. Following this, we will train you on a programme called NHS Pathways, this requires approximately 150 hours of training to be able to use the software in a safe, effective, and efficient manner alongside any other recognised training for development. This is covered in a 2-week course where you need to be available every day, Monday to Friday. There are two exams during this period with a 70% pass rate. Failure to pass both exams will mean you sadly can not continue your employment.

When you have completed the training course, we require approximately 75 hours of shadowing to run straight after the course has finished. The ideal situation is that you are available days, evenings and weekends. This is to mirror experienced call handlers in a live environment, but we can discuss your availability.

To provide a professional and high-quality telephone call taking service for local health care services i.e., District Nurses/GP practices.

To gather essential information in the least possible time while remaining polite and courteous we are trying to route our patients to the best care in the quickest way.

To always follow strict procedures and protocols this is a high-pressured role, and we need to ensure that the patient is safe at all times.

Ensure full patient confidentiality at all times.

Work effectively under pressure in a calm and confident manner whilst remaining sensitive to the callers and patients needs

To undertake any clerical work, administrative, data inputting and any other duties relevant to FCMS (NW) Ltd activities

To be flexible and work in a service that delivers care from 0700-2400, 7 days a week.

There is a lot of opportunity to work daytime, evenings and weekends. 111 calls increase when traditional GP care routes are closed, so Bank holidays are some of our busiest times, we expect that all our advisors work across this.

As the role involves keeping competencies and skills up to date, the minimum hours we would expect are 16 hours per week for the first 6 months in post at least and then it would be reviewed on an individual basis.

What will the role involve?

The role of a 111 Health Advisor is a highly varied one and you can expect an incredibly busy work environment where no two days are the same. Patient care is our utmost priority, and you will remain calm and professional even when dealing with high call volumes and challenging or distressed customers. This is a hugely important role, and you can be supporting a mental health-based call, talking someone through CPR to raising an ambulance. FCMS Health Advisors answer approximately 27,400 call per week.

Flexibility to work a variety of shifts is essential in this role.

Nationally the 111 service is 24/7.

FCMS provide the 111 service between 7am 12 midnight, 365 days a year.

Therefore, you must be able to work shifts across evenings, weekends and Bank Holidays.

We are currently seeking part time staff with a requirement to work a minimum of 16hrs a week for the first 6 months at least.

Our key expectations are:

Self-awareness Living authentically

Adaptability- Being ready to adjust depending on the situation

Openness What you see is what you get

Positivity with a real sense of being able to strive for the impossible

Generosity of spirit- Everyday should be an opportunity to act with kindness

Ability to have fun Taking the role seriously, whilst being yourself

Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.

Values:Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:

Fun: People rarely succeed unless they are having fun. Happiness is healthy!

Awesome: We arent here to be average, were here to be awesome!

Humble: Were here to make a difference to the lives of others, NOT to see how important we can become

Brave: We challenge the norm. We have the courage to get the difficult jobs done

Oompf: We have natural oompf! Its infectious!

Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity

DBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be required that we will submit a Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Before you start, this will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references, and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).

Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

Person Specification

Skills & Capabilities

Essential

• Excellent interpersonal skills including verbal and written communication as you will be inputting whilst talking into the computer.
• Ability to remain calm under pressure.
• IT skills, and the confidence to input data as you talk.
• Excellent organisational skills, there are lots of parts of the process to delivering great care.
• Competent, reliable, and conscientious person who can work on their own initiative and maintain strict confidentiality.
• Flexibility of working hours to support core needs of 111 service delivery, that can also include annual leave and sickness

Qualifications

Desirable

• GCSE/O Level English and Maths

Experience

Essential

• Knowledge that you want to work in this environment

Desirable

• Telephony experience
• Health Care Setting
• Customer Service experience

Values & Behaviours

Essential

• Commitment to providing a service that meets the demanding needs of the patients.
• Ability to work effectively in a team to achieve shared goals for the interest of the patient.
• Ability to accept feedback for the opportunity to enhance performance.
• A dedication to providing a service that you would wish your friends and family to receive.

Demands of the Role

Essential

• To be able to speak to people by telephone in a busy virtual care setting.
• Ability to pass all assessments in the training setting, to train for approximately 150 hours and then have appropriate shadowing to show competence in the role.
• Mental pressure this role expects you to receive phone calls that discuss a variety of symptoms, that include mental health, declining illness, and serious injury

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FCMS

Address

Newfield House

Vicarage Lane

Blackpool

Lancashire

FY4 4EW

United Kingdom

Employer's website

http://www.fcms-nw.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

See Job Description for further details.

Recruitment selection processes are based on competence (see Person specification) and values. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post.

If a DBS is required for your role, you are encouraged to enrol for the DBS Update Service. A small annual fee applies which is payable to the DBS Service.Please note applicants will be required to pay for their DBS check. Costswill be deducted from their salary over the first three months of employment.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.

The Trust will not sponsor where the starting salary does not meet immigration rules

Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application.

Person Specification

Qualifications

Essential

• Degree or diploma in nursing.
• Qualified in Specialty - Neonatal
• Newborn Life Support Course
• Teaching and assessing qualification/998/997/ mentorship or equivalent

Desirable

• R23 - Enhancing Neonatal Practice
• Leadership qualification or equivalent.

Knowledge and Experience

Essential

• Post registration experience in speciality, including a minimum of 6 months post QIS.
• Be able to co-ordinate & prioritise own workload, and that of others.
• Have knowledge of professional and NHS issues, and an understanding of corporate objectives.

Desirable

• Ability to manage complex problems and situations

Skills and Abilities

Essential

• Ability to develop effective interpersonal relationships with colleagues at all levels of the organisation, and within the network.
• Ability to communicate in a variety of settings with families of varying levels of understanding.
• Ability to present written information in a logical manner.

Desirable

• Initiation and implementation of change.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Countess of Chester Hospital NHS Foundation Trust

Address

Countess of Chester Hospital

Liverpool Road

Chester

CH2 1UL

United Kingdom

Employer's website

https://www.coch.nhs.uk/working-with-us.aspx (Opens in a new tab)

Job description

Job responsibilities

As a psychiatrist you will provide excellent clinical care, assessment and treatment to patients on the case load in HMP . You will actively participate in the strategic direction of the mental health service, lead the senior mental health clinicians on service developments and provide clinical supervision. You will work within the multi-disciplinary team to review referrals, determine appropriate treatment plans, conduct risk assessments, and engage in multi professional complex case reviews.

You will also;

Provide expert clinical advice and outstanding evidence based care, listening and acting on patient feedback so that care is personalised and informed by what matters to them. You will also provide supervision of the day to day delivery of mental health therapies and lead on development of clinical practice and the implementation of the mental health pathway.

Deliver non-judgemental care by leading the team to deliver care that is safe, high quality, patient centred whilst meeting CQC requirements following our policies, procedures and always considering safeguarding.

Inspire excellence in your colleagues by pro-actively leading and motivating the team recognising that our workforce is our most valuable asset. You will provide professional leadership to ensure we provide a service that people can trust, feel safe within and feel proud of.

Promote best practice, clinical supervision, evidence based care and continuous quality improvement embedding a culture of reflection and shared learning.

Share knowledge, skills and expertise to ensure safe care and support your clinical and non-clinical colleagues to do a great job

Person Specification

Qualifications

Essential

• Click apply to view job description and person specification

Desirable

• Click apply to view job description and person specification

Experience

Essential

• Click apply to view job description and person specification

Desirable

• Click apply to view job description and person specification

Additional Criteria

Essential

• Click apply to view job description and person specification

Desirable

• Click apply to view job description and person specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group - Health in Justice

Address

Thorp Arch

Wetherby

West Yorkshire

LS23 7AZ

United Kingdom

Employer's website

https://practiceplushij.com/ (Opens in a new tab)

Job description

Job responsibilities

Operational

• Provide management across designated clinical and non-clinical services
• Lead business continuity and risk management planning
• Develop new and existing service operations to improve efficiency and resilience
• Drive and manage change initiatives within operational planning, including core operations, workforce planning and development, and broader service improvement activities
• Identify and deliver efficiency savings and productivity improvements
• Provide direct support to the Operations Management team in delivering YHNs services, overseeing people management processes and ensuring service requirements are met

Quality & Patient Safety

• Ensure compliance with Care Quality Commission (CQC) standards
• Ensure services run safely, efficiently, and in line with agreed standards
• Promote a culture of continuous quality improvement and patient safety
• Oversee incident reporting, investigations, and learning processes
• Manage complaints and reporting
• Support clinical governance frameworks

Team Leadership & Development

• Lead, manage, and develop operational teams and service managers
• Ensure effective communication, 1-2-1s, appraisals, and development pathways
• Support workforce planning and recruitment
• Drive staff engagement and performance management

Strategic Management

• Contribute to organisational strategy and transformation programmes
• Adopt a strategic approach to the development and management of patient services
• Identify opportunities to improve workflows and efficiency through better use of clinical systems
• Develop and maintain effective communication both within member practice, across the PCN and with relevant outside agencies (ICB, NHSE, Hospital Trusts etc.)

Person Specification

Experience

Essential

• Significant senior operational management experience.
• Experience of performance management including appraisal writing, absence management, staff development and employee relations procedures.
• Experience of working with and engaging multiple stakeholders.

Desirable

• Experience with service transformation and change management.
• Experience of working with GP practices.
• Understanding of primary care and extended access provision.
• Knowledge of the NHS/Healthcare environment.

Skills

Essential

• Aptitude in problem solving and decision making.
• Excellent communication and stakeholder engagement skills.
• Effective time management skills.
• Strong leadership and people management skills.
• Strong influencing and negotiation skills.
• Good interpersonal skills.

Qualifications

Essential

• Degree or equivalent experience.

Other requirements

Essential

• Ability to travel between sites.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Yorkshire Health Network

Address

Priority House

Grove Park Court

Harrogate

North Yorkshire

HG1 4DP

United Kingdom

Employer's website

http://www.yorkshirehealthnetwork.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will:

• Respond to calls and emails enquiries requesting information or assistance from external and internal channels in a professional and helpful manner, signposting appropriately.
• Distribute letters and other correspondence as required, securely and in line with information governance protocols.
• Be responsible for ensuring the digital system has accurate patient demographic information.
• Be required to take informal notes of internal meetings as required.
• Deal sensitively with service user details of a highly personal nature, avoiding breaches of confidentiality at all times.
• Ensure the data recording system has the correct financial codes to ensure that the locality is acting within the GMICB scheme of delegation.
• Be required to cover the administrative duties of other team member/s when they are on annual leave or sick leave

Previous applicants need not apply

Person Specification

Experience

Essential

• Previous Administrative Experience
• Knowledge of IT systems such as MS Word / Excel / Outlook
• Good understanding of confidentiality and data protection

Desirable

• Previous NHS Experience

Qualifications

Essential

• Educated to GCSE Level

Knowledge

Essential

• Basic knowledge of IT systems and software such as Outlook, Word and Excel
• Good Understanding of confidentiality and Data Protection Act

Desirable

• Knowledge of Continuing Health Care and NHSfunded Nursing Care processes

Compentencies

Essential

• Ability to work flexibly as a member of a team
• Good communication skills, i.e., able to communicate clearly and concisely both verbally and in writing
• Ability to prioritise own workload and demonstrate good time management
• Ability to deal with people at all levels within the organisation and external agencies when dealing with sensitive and confidential information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Greater Manchester Integrated Care

Address

Hattersley Hub

Stockport Road, Mottram

Hyde

SK14 6NT

United Kingdom

Employer's website

https://www.gmsharedservices.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person Specification

Qualifications

Essential

• GCSE English and Maths pass or equivalent
• ECDL or equivalent

Desirable

• NVQ Level 2 Administration or equivalent practical knowledge

Experience

Essential

• Experience of working in a hospital or busy office environment.
• Significant experience in difficult patient situations.
• Some customer care experience

Desirable

• Call centre experience
• NHS experience

Skills and Knowledge

Essential

• Good communication skills both verbal and in writing
• Demonstrate attention to detail and accuracy when completing tasks
• Ability to work under pressure
• Ability to work using own initiative
• Excellent customer service skills and evidence of dealing with telephones and meeting targets

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Wexham Park Hospital

Slouh

Slough

SL2 4HL

United Kingdom

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.

We reserve the right to close the advert early if sufficient applications have been received.

Person Specification

Qualifications

Essential

• NVQ level 3 or equivalent experience
• Microsoft Certified Desktop Support Technician (or achieve this within one year of appointment)

Desirable

• ITIL V2/V3 Foundation

Experience

Essential

• Experience of Call Centre/Helpdesk/Service Desk or other telephone based customer service.
• Experience of working in an IT Support environment
• Experience of diagnosing PC hardware, operating systems and applications software problems/issues

Skills and Knowledge

Essential

• The ability to communicate in a pleasant and efficient manner with people at all levels in the organization
• Excellent telephone manner.
• Good administrative and organisational skills
• Working knowledge of Windows 7, 10 and 11, Office 2003/2007/2010.
• Working knowledge of Windows 10, MS Office 365.
• Working knowledge of operating systems and applications software, both off the shelf and proprietary/bespoke.
• Working knowledge of Incident logging and call handling systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Greenwood Offices

Brook Avenue

Ascot, Berkshire

SL5 7GB

United Kingdom

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be working as a Specialist Practice Nurse providing a high level of care for patients in accordance with the guidelines of the UKCC Code of Professional Practice and the Scope of Professional Conduct.

This is a varied role and will be based across our six GP practices.

A full job description for this position is attached in supporting documents.

Person Specification

Experience

Essential

• Competent in basic nursing duties required for the post.
• Experience of working in accordance with the NMC Code of Professional
• Conduct.
• Experience of managing and monitoring the care of Chronic Disease Patients.
• Experience of dealing with the public and patients in a healthcare setting.

Desirable

• Experience of Primary Care/General Practice.
• Treatment room experience.
• Experience of System1 clinical system.

Skills

Essential

• Able to demonstrate enthusiasm to developing nursing skills.
• An understanding, acceptance and adherence to the need for strict confidentiality.
• Ability to work under own initiative.
• Ability to work without direct supervision and determine own workload.
• Ability to work as part of an integrated multi-skilled team.
• Pleasant and articulate.
• Able to work under pressure.
• Able to work in a changing environment.
• Willingness to engage in the development of the role, and be flexible to the changing demands and requirements of the role to meet the best needs of the practice.

The Groups Values

Essential

• The candidate must demonstrate an understanding of our values.

Qualifications

Essential

• Registered General Nurse.
• Recognised qualification/training in chronic/disease(s) (Asthma/
• COPD/ Diabetes).

Desirable

• Nurse Prescribing Qualification.
• Treatment Room Qualifications /Skills.
• Assessor/Supervisor Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Beacon Medical Group

Address

Mudge Way

Plymouth

PL7 1AD

United Kingdom

Employer's website

https://www.beaconmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To participate in the planning, development and evaluation of clinical services using advanced clinical skills and knowledge.

To provide specialist advice on the assessment, care planning and interventions of patients needs.

To support the point of contact ensuring patients receive care at the right time, right place by staff with the right skills.

To further develop knowledge and skills specific to the community setting through undertaking regular audit, research and development activities.

The post holder will have a community base but will also spend time linking to the Locality Teams, Primary and Secondary Care, care homes (nursing and residential) Gatdoc and NEAS.

A key part of the role will be cross agency liaison, training, research and development, and being a clinical resource for the local Health Community.

Clinical responsibility for a defined group of patients who access the services with accountability for the health outcomes for the individuals within their care on a session by session basis

To work with the accountable clinicians in the development, delivery and provider of complex care within the community setting

To ensure safe systems and processes are in place to support a multidisciplinary team working approach

To ensure all professional standards and Codes of Conduct are adhered to.

Facilitate the development of clinical expertise and advanced practice within the team to support the right person, right place right time agenda

To ensure patient referrals are triaged and allocated to the appropriate member of team, depending on clinical need.

Risk Stratification is appropriately managed in the best interests of patient and staff safety.

To provide senior leadership and clinical expertise in emergency and unscheduled care for a variety of multidisciplinary staff

Be responsible for, provide and monitor the standard of assessment, planning, implementation and evaluation of care ensuring the quality of care provided is of a high standard.

Act as a rapid response practitioner to oversee all aspects of clinical care planning and delivery to ensure maximum positive outcomes for patients and delegate to other members of the team as appropriate

Work as an autonomous practitioner, clinically, professionally and practically

To lead clinically and professionally ensuring compliance with all statutory and mandatory professional requirements

Continually develop own clinical expertise, knowledge and clinical skills to enhance effective care and support. Ensure this expertise is shared with other clinical staff.

Champion the development of leadership competencies within the team

To ensure continuity and co-ordination of care across the health and social care community

To develop protocols relating to advanced practice and work in an extended clinical role.

To continually review patient/client dependency, staff skill mix, patient management and shift patterns in line with patient/client needs and staff development across the 24/7 period

Person Specification

Qualifications

Essential

• Diploma/Degree in Adult Nursing
• Clinical skills/physical assessment skills qualification
• Non medical prescribing/willingness to work towards
• Valid UK driving license

Skills

Essential

• Able to administer intravenous antibiotics and safely use central venous access devices
• Provide palliative/end of life care to patients
• Leadership skills

Experience

Essential

• Significant post registration experience

Desirable

• Experience/awareness of urgent community response agenda

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Gateshead Health NHS Foundation Trust

Address

Bensham Hospital

Fontwell Drive

Bensham

NE8 4YL

United Kingdom

Employer's website

https://www.qegateshead.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Please see the attached supporting document which contains more information about the role in job description and person specification.

Person Specification

EDUCATION AND QUALIFICATIONS

Essential

• GCSE Maths & English

Desirable

• Evidence of on-going continuous personal development (CPD) and training
• Experience of working in a healthcare environment

KNOWLEDGE AND EXPERIENCE

Essential

• IT Literate - Working knowledge of MS Office package
• Good verbal & written communication skills
• Good teamwork and self-management skills
• Experience of customer service in a multicultural environment
• Good customer service experience
• Experience of prioritising own workload in a highly pressurised working environment

Desirable

• Working knowledge of healthcare based IT systems

PERSONAL QUALITIES

Essential

• Excellent organisational skills
• Ability to successfully manage and resolve difficult situations

Desirable

• A good understanding of MS Office packages

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Croydon Health Services NHS Trust

Address

CR7 7YE

530 London Road

Croydon

CR7 7YE

United Kingdom

Employer's website

https://www.croydonhealthservices.nhs.uk/recruitment/ (Opens in a new tab)

Job description

Job responsibilities

A more detailed job description including a breakdown of activity is in the attached jobdescription.

Interested candidates are strongly encouraged to talk to the clinical lead and the rest of theteam ahead of time to discuss what a job could look like.

Person Specification

interview

Essential

• MRCP or equivalent.
• Specialist Register for Respiratory and General Medicine.
• or be eligible for entry onto these registers within 6 months of application
• Independent in thoracic ultrasound - recognised by either BTS or RCR training standards.
• Ability to take full and independent responsibility for clinical care of patients

Desirable

• Higher Postgraduate or Research qualification.
• Ability to take on responsibility as 'Lead Physician' for an area of respiratory medicine

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Ipswich

Heath Road

Ipswich

IP4 5PD

United Kingdom

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and/or Knowledge

Essential

• MPharm degree or equivalent
• Registered with the General Pharmaceutical Council
• Post Graduate MSc/Diploma in Clinical Pharmacy or equivalent experience and/or qualifications

Desirable

• Accredited or eligible to be accredited as a HEI Clinical Pharmacy diploma/MSc Tutor
• Non-medical prescribing qualification
• RPS Member

Experience

Essential

• Broad post registration experience

Desirable

• Specialist in specialist clinical area

Aptitude and Abilities

Essential

• Good verbal/written communication skills
• Demonstrate ability to work within a multidisciplinary team setting
• Evidence of implementation of change
• Ability to meet deadlines

Desirable

• Evidence of successful management of people
• Development of protocols and procedures
• Teaching and presentational skills

Other

Essential

• Participate in the provision of general public holiday and weekend pharmacy services as necessary
• Willingness to participate in "on call" out of hours duty roster as necessary

Desirable

• Ability to move between sites in a timely manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Gwynedd Hospital

Penrhosgarnedd

Bangor

LL57 2PW

United Kingdom

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Job description

Job responsibilities

To undertake the role of recovery coordinator alongside an MDT for an allocated caseload of service users organising and participating in the ongoing assessment, planning, delivering and review of care to meet identified physical and mental health social care and well being needs.

This will include:

Organising and participating in defined assessment methods/activities.

Developing and reviewing appropriate care plans identifying and organising other resources as appropriate.

Providing defined interventions/ activities as part of the care plan.

Completing relevant paper and electronic documentation in line with the care coordinator role.

Plan and undertaking defined interventions and treatments to enable the individual to meet and develop their ongoing daily living skills, to increase confidence and independence in line with agreed personal recovery plans.

This might include:

Preparing for and delivering defined self-help groups.

Therapeutic activities to improve and individuals coping skills eg, anger, anxiety, stress management, assertiveness or relaxation.

Therapeutic activities to improve an individuals physical health such as exercise programmes, diet or nutritional planning.

Planning and undertaking activities to enable the individual to meet and develop their daily living skills, to increase confidence and independence in line with agreed personal recovery plans.

This might include helping individuals to:Emotional support to individual focusing on motivation and encouragement.Information and advice to maintain good physical health by encouraging a good diet and exercise. Information on rights under the mental health act.

Effectively build hope inspiring relationships which acknowledge the personal journey of each person, and focus on strengths and aspirations to allow the creation of meaningful personal recovery plans.

Communicate effectively with a wide range of people in order to build and sustain effective, and positive relationships with individuals, and carers, team members and other agencies. This may include accessing translation and interpreting services.

Promote continuity of care by maintaining regular contact with service users, during episodes of inpatient treatment, working closely with other teams to facilitate early discharge.

To work collaboratively with service users and their carers to understand and manage their mental health needs in line with their personal recovery plan and relapse prevention strategies.

To undertake specific activities and interventions in the support of carers including engagement and involvement, assessment and provision of support or services.

Organise and participate in the development of risk assessments and crisis management plans, rapid access plans, within the appropriate framework, ensuring that when trigger points are reached these are reported appropriately to a registered practitioner, and that immediate or direct action is taken in line with these, or in the event of a crisis.

Respond to the needs of individual with sensitivity with regard to their age, culture, race, gender, ethnicity, social class or disability, modifying behaviour to optimise the helping relationship.

Promote the rights of individual by recognising differences and acting in accordance with the relevant legislation, recognising and reporting discriminatory behaviour, and taking appropriate action.

Work collaboratively and sensitively with individuals, with a range of mental health needs to develop skills to manage their own health, in accordance with their personal recovery plan, by actively promoting and using approaches which are affirming, build on strengths, identify past positive experience and success, and use small steps to move towards the persons goal.

Promoting independence and increasing confidence by providing appropriate self help materials, information about available resources/services, facilitating identified group work and educational workshops.

To be responsible for maintaining own caseload on a day to day basis, ensuring that time is prioritised effectively.

Contribute to the protection of individuals from abuse and harm in line with local safeguarding policies and procedures.

Develop own knowledge and practice, making use of supervision and available learning opportunities.

Promote, monitor and maintain health, safety and security in all work places.

Maintain accurate, confidential records of patient activity, writing reports and letters, utilising electronic record and other systems available within the organisation.

Report and record within agreed timeframes, all activity relating to information reporting and performance requirements.

To participate in local arrangements in order to ensure consistent care to service users across the local geography.

Person Specification

Quality and experience

Essential

• Experience working within mental health, working with people in crisis with acute mental health difficulties

Desirable

• NVQ Level 3
• Qualification in psychology or counselling or equivalent experience
• Experience supporting carers and family members

Other Requirements

Essential

• Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times.
• Driving license and access to vehicle

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Green Lane Hospital

Marshall Road

Devizes

SN10 5DS

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

*** This role has been assigned the occupation code 2259 using the CASCOT coding tool. To check the eligibility of this code for sponsorship and right to work please visit - UKVI web address https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes

Diversity Statement

At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [email protected]. Together, were building a workplace where everyone belongs.

#LI-Onsite

Person Specification

Qualifications and Training

Essential

• BSc Audiology or Diploma in Audiology / HND MPPM with BAAT/BAA parts I and II or equivalent
• Registered with AHCS/HCPC or equivalent experience
• M level credits or equivalent

Desirable

• BSL stage 1
• Trainers / assessors award
• Registration with professional bodies BAA /BSA

Experience

Essential

• Experience in Paediatric Audiology including experience of specialised assessments / rehabilitation e.g. BAHD, CROS aids, infant hearing aid fittings
• Paediatric hearing aid fitting
• Diagnostic OAE's
• Working in a multi professional / agency team

Desirable

• Line management and Managing conflict
• Change management and Research
• Bone Anchored Hearing Devices/implants and Cochlear Implants
• ABR / Diagnostic testing
• Vestibular assessment and rehab
• Tinnitus counselling

Knowledge and Skills

Essential

• Relevant Trust / department policies and procedures Child protection
• Knowledge and skills framework Paediatric rehabilitation
• QSM / NOAH data base
• Ability to facilitate communication with individuals who are deaf
• Managing challenging situations
• Teaching and training

Desirable

• Ear care / wax removal
• Audit base / Practise Navigator
• ESP/SMART
• Listening Difficulties Assessment
• ABR testing
• Mediation

Personal Attributes

Essential

• Excellent communication skills
• Team player
• Time management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sheffield Children’s NHS Foundation Trust

Address

Sheffield Children's NHS Foundation Trust

Western Bank

Sheffield

S10 2TH

United Kingdom

Employer's website

https://www.sheffieldchildrens.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached Job Description and Person Specification for full details.

Operate as a senior occupational therapy practitioner and manage an appropriate complex clinical caseload.

Promote evidence-based practice in occupational therapy.

Provide a specialised range of clinical interventions and demonstrate knowledge of modelsof practice.

Monitor, evaluate and modify treatment in order to measure progress and ensureeffectiveness of interventions.

Provide clinical assessment, formulation, intervention and review.

Contribute to the development of multi-disciplinary best practice clinical guidelines andprotocols.

Have a basic working knowledge of the medication prescribed for the persons in their care.

Supervise the work of more junior qualified staff and provide support and guidance.

Ensure that up to date written and electronic records and activity data are maintained inaccordance with Professional and Trust standards and to provide specialist occupationaltherapy reports relevant to the practice setting.

To adhere to Trust risk management policies and procedures.

To champion occupational and recovery approaches within the service area.

Be aware of and able to use de-escalation techniques and physical breakaway

Ensure effective communication with all parts of the service, other agencies and people who use services and their carers

Person Specification

Essential

Essential

• Degree/Diploma in occupational therapy
• Registration with the HCPC as an occupational therapist
• Evidence of continuous professional development

Desirable

• Experience of working with a range of complex mental health problems
• Experience of working in an acute inpatient setting
• Experience of both group and individual work
• Experience in applying a range of OT assessment tools and a comprehensive knowledge of OT clinical approaches used in mental health
• Experience of supervising staff and students

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sussex Partnership NHS Foundation Trust

Address

Langley Green Hospital

Martyrs Avenue

Crawley

RH11 7EJ

United Kingdom

Employer's website

https://www.sussexpartnership.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED

Registered General Nurse qualification, or Ophthalmic photographic experience or Degree in relevant subject and National Qualification in Diabetic Eye Screening

Detailed knowledge of all aspects of diabetic retinopathy disease, sufficient to enable post holder to make accurate diagnosis both of the presence of disease and the level.

Good all round knowledge of diabetes and associated risk factors.

Ability to communicate effectively within a multidisciplinary team both Trust-wide and nationally and with diabetic patients in a calm, sensitive, reassuring and persuasive way.

Enhanced levels of dexterity and accuracy pertaining to clinical skills including the use of diagnostic equipment i.e. fundus cameras and direct ophthalmoscopes in the direct examination of patients eyes.

Ability to work autonomously, efficiently and professionally in county-wide General Practice Surgeries.

Enhanced IT skills including experience of windows based software, capture and grading software for diagnostic purposes and Microsoft word.

An up to date knowledge and understanding of key professional developments and recommended good practice

Demonstrate understanding of research based practice, and participate as required in audit.

Ability to respond flexibly, resourcefully and autonomously in emergencies, e.g. when equipment fails in outreach clinics whilst maintaining a calm environment for patients present.

KEY RESULT AREAS

Proven competence to work autonomously and effectively without access to supervision, in General Practice surgeries, requiring the ability to plan travel time appropriately and to plan and organise own clinic time, screening on average 24 patients per day under current workflows. To maintain a good throughput of patients in the event that workflow practices change. Capacity to work accurately whilst maintaining intense periods of concentration and competing claims on time. To be accountable and make clinical decisions involving patients within local guidelines, without direct supervision from medical staff.

Proven competence in digital retinal photography and effective use of a direct ophthalmoscope sufficiently confidently, to recognize and diagnose and refer to clinic, advanced cases of diabetic retinopathy that requires urgent treatment. Retinal photographs should be of sufficient quality to meet the National Quality Assurance Standard.

Competence to grade unsupervised, sustaining high levels of concentration over extended periods, to analyze and interpret diabetic retinopathy, accurately diagnosing small details of diabetic disease and other ocular lesions and ensuring timely referral to an ophthalmologist when appropriate, grading a minimum of 1000 patients image sets per annum as directed by National Screening Quality standards.

Responsibility for maintaining internal quality assurance processes for grading during primary diagnosis of disease/no disease. Responsibility for secondary level grade of image sets with disease, and unless there is discrepancy between graders, with no further referral to a medical clinician.

To remain calm and focused during screening clinics in particular during adverse conditions such as IT failure.

To communicate effectively with health professionals and frequently with patients, sometimes in distressing and sensitive circumstances, using empathy and reassurance in the management of information regarding diabetes management, diabetic retinopathy, diabetic eye disease and loss of sight.

To safely administer mydriatic eye drops within the Procedure for the Ordering, Prescribing and Administration of Medication Guideline and following department Patient Specific Protocols.

Proven competence to deliver effective one-to-one patient education, using their retinal images as a teaching tool, in a motivating and persuasive manner so as to encourage effective diabetes management and reduction in the risks of diabetic eye damage whilst encouraging annual screening attendance.

Competence of accurate image and data handling, including image capture and retrieval, to ensure timely image grading and generation of results to GPs and referral to an Ophthalmologist for treatment as appropriate.

Carry out proficiently and safely the frequent movement of a digital fundus camera (87kgs) and equipment between county-wide surgeries, being aware of and acting in accordance with Trust manual handling protocols.

Adhere to all Trust policies and procedures and maintain accurate patient records.

Competence to train new screener/graders in all aspects of the job, and to develop and maintain professional links with colleagues at all levels in both the primary and secondary care setting.

Proactively seek and maintain up to date information and training to ensure that professional skills are sustained to a high standard.

COMMUNICATION & WORKING RELATIONSHIPS

To develop and maintain communication and commitment with all members of the immediate team and other eye screening programmes in the UK.

Multidisciplinary team within the Trust.

Ophthalmologists and members of the diabetes team

Patients.

General Practitioners, Practice Nurses, Practice Managers and other surgery staff.

National Screening Committee for Diabetic Retinopathy

Trust IT department

Outside agencies for IT, camera and software support.

MOST CHALLENGING PART OF THE ROLE

Ability to work autonomously and unsupervised in General Practice, often under pressure, in the absence of guidance from department and clinical managers, whilst maintaining a high standard of patient care, education and time management. Responsibility for handling patient images and data and prioritising time to ensure timely grading and effective Quality Assurance Standards. To remain focused and resourceful in adverse working conditions so that technical problems can be analysed and solved.

PHYSICAL EFFORT AND WORKING CONDITIONS

Will be required to work within recognised Manual Handling guidelines.

Will be required to occasionally manoeuvre equipment up to 86kg, using specially designed trolleys, often in confined spaces and in and out of vans to deliver to county-wide practices.

Will be required to conduct screening clinics in a darkened room, using a VDU and specialist equipment, often in confined spaces. Image grading is also conducted in a darkened room using a VDU.

Ability to work where there is a requirement to concentrate for prolonged periods e.g. during patient image grading.

Will be required to follow Policies and Procedures pertaining to infection control and COSHH regulations.

Person Specification

Qualifications

Essential

• Degree in relevant subject, Registered Nursing Qualification or equivalent experience in diabetic eye screening.
• Completed the Level 3 Diabetic Retinopathy Screening Diploma including grading modules.
• Relevant OCT in Digital Surveillance qualification.
• Have a valid full UK driving licence.

Experience

Essential

• Significant previous experience as a Retinal Screener or Screener/Grader, including OCT Capture.
• Driving 3,500 kg mobile screening vehicle.

Knowledge & Skills

Essential

• Knowledge and experience using Optomize Software.
• Undertaken training and experience in driving 3,500 kg mobile screening vehicle.
• Proven knowledge and skills in technical requirements of the role, including resolving technical issues.
• Ability to exercise professional judgement and make autonomous decisions within agreed protocols and own level of competence.

Personal Attributes

Essential

• Demonstrable ability to work autonomously and manage competing clinical and operational priorities.
• Communicate effectively with other health care professionals and patients.
• Organise own workload and have good time management skills.
• Have access to a car/vehicle for screening clinics.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Gloucestershire Royal Hospital/Countywide

Gloucestershire

GL1 3NN

United Kingdom

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the attached supporting document which contains more and person specification information about the role.

Person Specification

Qualifications

Essential

• Registered Children's Nurse
• Specialist Practitioner Degree or Equivalent Paediatric degree
• Evidence of ongoing professional development

Desirable

• V300 Non-medical prescriber

Experience

Essential

• Experience working as an acute nurse for paediatrics
• Experience of effective multiagency working with an ability to establish and maintain collegiate partnership working
• Experience in education, training and facilitation

Desirable

• Experience of involvement with local and national Epilepsy nursing group

Skills

Essential

• Ability to work autonomously, prioritise effectively and implement and adapt to new ways of working.
• Effective communicator to a wide range of professionals and situations

Knowledge

Essential

• Wide range of paediatric nursing knowledge
• Knowledge and understanding of clinical governance: quality, audit and risk management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Kingston and Richmond NHS Foundation Trust

Address

kingston hospital

Galsworthy road

Kingston upon Thames

KT2 7QB

United Kingdom

Employer's website

https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)