Job summary

Are you passionate about helping people access the right support at the right time? Do you thrive in a role where compassion, communication and coordination come together to make a real difference?

We are excited to introduce a brand-new role within our Neighbourhood Mental Health Team: New Patient Assessment Care Navigator.

This is an exciting opportunity to join a forward-thinking service focused on delivering responsive, person-centred mental health care within local communities. As one of the first points of contact for people entering our service, you will play a vital role in ensuring patients, families and carers receive a warm, supportive and efficient experience from the very beginning of their journey.

Working alongside clinicians and multidisciplinary colleagues, you will help guide individuals through the assessment and referral process, ensuring they are connected quickly and safely to the most appropriate support and treatment pathways.

Main duties of the job

The New Patient Assessment Care Navigator acts as a key link between patients, clinicians and partner agencies, supporting the coordination of new referrals into the Neighbourhood Mental Health Team.

You will support clinicians during initial assessments, gather relevant information, coordinate referrals and appointments, and provide practical and emotional support to patients and their families throughout the intake process. Your contribution will help improve patient experience, reduce delays and enhance the effectiveness of our services.

It is essential to hold a driver's license and access to a vehicle for community-based roles where clients visits are a part of the role.

Previous applicants need not apply.

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles.

Applicants must have the right to work in the UK for the duration of the role.

We look forward to receiving your application!

Job summary

We are recruiting to our new Intensive & Assertive Team, launching across Norfolk and Suffolk to provide intensive, flexible and recovery-focused support for people living with severe and enduring mental illness. This is a unique opportunity to join a service from the outset and help shape its future.

As a Care Coordinator, you will work with people who often find it difficult to engage with traditional mental health services, delivering assertive outreach, intensive community support and recovery-focused interventions. You will help improve engagement, reduce hospital admissions and support individuals to live more fulfilling lives within their communities.

Posts Available and Locality Working

We currently have 12.5 WTE Care Coordinator vacancies across Norfolk and Suffolk. Successful applicants will have the opportunity to discuss their preferred locality, and wherever possible we will align staff to their chosen area to minimise travel and support strong local partnerships.

As a county-wide service, there may occasionally be a requirement to support colleagues and service users across your allocated county in response to service needs. Any wider working will be reasonable, proportionate and fully supported.

The team operates 7 days a week, 11:00am-7:00pm, with staff participating in a rota that includes weekends and bank holidays. We value flexibility, teamwork and work-life balance, and offer the chance to be part of an ambitious and innovative new service from day one.

Main duties of the job

Main Duties of the Role

• Provide care coordination to individuals with severe and enduring mental illness.
• Undertake comprehensive mental health, risk and psychosocial assessments.
• Develop, implement and review co-produced care, recovery and crisis plans.
• Deliver evidence-based interventions in accordance with national guidance and Trust policies.
• Work proactively with individuals who may struggle to engage with traditional services.
• Deliver assertive outreach interventions within community settings, including service users' homes.
• Promote recovery, social inclusion and independence.
• Support individuals to access physical healthcare, housing, welfare benefits, employment, education and community resources.
• Undertake risk assessment and formulate effective risk management plans.
• Respond to crises and support admission avoidance where appropriate.
• Work collaboratively within a shared caseload model.
• Develop effective partnerships with carers, families and external agencies.
• Maintain accurate and timely clinical documentation.
• Contribute to service development, quality improvement and clinical audit activity.

About us

At Norfolk and Suffolk NHS Foundation Trust, inclusion is at the heart of how we work. We are committed to creating a fair, transparent and accessible recruitment process where every candidate has the opportunity to succeed.

We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce, including those from the global majority. We recognise that not everyone has equal access to opportunities and are working to address this.

We are committed to providing reasonable adjustments throughout the recruitment process and ensuring all candidates receive a positive and equitable experience.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Job summary

We are looking for dynamic. motivated and flexible Unscheduled Care Coordinators to join our Out of Hours (OOH) operational team. This is a vital role in supporting the smooth delivery of urgent primary care services across multiple regions. Working flexibly, you will help manage clinician allocations, patient flow, and logistical coordination to ensure safe and timely patient care. Shifts are allocated in advance by the rota team based on service demand, offering a balance of flexibility and consistency for staff.

This is an excellent opportunity for individuals who thrive in fast-paced environments and wish to make a real impact on patient experience and service delivery.

Flexi Shift Allocation

Work flexibly within a range of shift patterns allocated in advance by the rota team according to service demand.

Communicate shift availability and preferred working times proactively to the rota team to support planning.

Maintain up-to-date awareness of service changes, local operational pressures, and key updates that affect shift delivery.

Demonstrate flexibility to work at any HUC base as required, supporting equitable cover across all localities.

Main duties of the job

You will be responsible for coordinating clinicians, managing home visit allocations, monitoring vehicle movements, and ensuring that patients are seen promptly. The role involves real-time communication with drivers, clinicians, and reception teams to keep services running efficiently and safely. You will maintain accurate operational records, support the Shift Manager in managing service performance, and help ensure adherence to HUC's policies and NHS standards. Flexibility is key, as shifts include weekday evenings, overnights, weekends, and bank holidays.

About us

At HUC, we're proud to invest in our people by offering a wide range of exciting benefits that support your personal, professional, and financial wellbeing:

Exclusive Discounts: Unlock savings on shopping, travel, and more, through Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we've got your wallet covered!NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and long-term financial benefits for all our staff.Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.Recognition and Rewards: Your hard work won't go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.Financial Perks: Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.Office Comforts: Stay refreshed with unlimited tea and coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable!

Details

Date posted

29 September 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£12.80 an hour plus Out of Hours enhancements

Contract

Bank

Working pattern

Flexible working

Reference number

4265 - 8309574

Job locations

Welwyn Garden City , Bedford, Peterborough, Taunton

Ascots Lane

Welwyn Garden City

AL7 4HL

United Kingdom

Job description

Job responsibilities

The Unscheduled Care Coordinator (Flexi) plays a central role in ensuring the effective running of HUCs Out of Hours and urgent care services. Working closely with the Unscheduled Care Shift Manager, you will:

• Allocate home visit requests to clinicians and coordinate patient flow across multiple sites.
• Monitor and track vehicles, resources, and real-time operational activity using IT systems.
• Act as the main communication link between clinicians, drivers, and administrative teams.
• Maintain clear records, performance logs, and detailed shift handovers.
• Uphold patient confidentiality, follow safeguarding procedures, and promote HUCs values of respect, integrity, and teamwork.
• Participate in mandatory training, service improvement initiatives, and reflective practice.

You will need strong organisational, communication, and problem-solving skills, as well as the ability to stay calm under pressure. The role is suited to individuals with operational or administrative experience in a healthcare, emergency, or logistics settingor those with transferable experience and a willingness to learn.

Job description Job responsibilities The Unscheduled Care Coordinator (Flexi) plays a central role in ensuring the effective running of HUCs Out of Hours and urgent care services. Working closely with the Unscheduled Care Shift Manager, you will: Allocate home visit requests to clinicians and coordinate patient flow across multiple sites. Monitor and track vehicles, resources, and real-time operational activity using IT systems. Act as the main communication link between clinicians, drivers, and administrative teams. Maintain clear records, performance logs, and detailed shift handovers. Uphold patient confidentiality, follow safeguarding procedures, and promote HUCs values of respect, integrity, and teamwork. Participate in mandatory training, service improvement initiatives, and reflective practice. You will need strong organisational, communication, and problem-solving skills, as well as the ability to stay calm under pressure. The role is suited to individuals with operational or administrative experience in a healthcare, emergency, or logistics settingor those with transferable experience and a willingness to learn.

Person Specification

Experience

Essential

• Experience in an operational, administrative, or coordination role within a fast-paced environment where prioritisation and accuracy are critical.
• Excellent written and verbal communication skills, with the ability to convey information clearly across multidisciplinary teams.
• Proven understanding of resource management, scheduling, and patient flow within healthcare or service delivery, or relatable experience with a willingness to learn.
• Proficiency in IT systems including Microsoft Office, call-handling, and operational tracking software.
• Strong problem-solving and analytical skills with the ability to make sound, evidence-based decisions in real time.
• High attention to detail and accuracy in recording and reporting operational data.
• Ability to manage competing priorities while maintaining focus on safety and service delivery.
• Demonstrated integrity, professionalism, and confidentiality when handling sensitive information.
• Emotional resilience with the ability to manage stress and maintain performance under pressure.
• Commitment to equality, diversity, and inclusion, and to maintaining a supportive team culture.

Desirable

• Experience within NHS 111, Out of Hours, or urgent care environments.
• Familiarity with healthcare governance, safeguarding, and data protection standards.
• Understanding of NHS performance targets (e.g., KPIs, breach management, and escalation protocols).
• Experience supporting dispersed or remote teams.
• Ability to mentor and support junior colleagues to promote teamwork and development.
• Competence in using analytical tools or dashboards to support decision-making and service improvement.
• A proactive approach to learning, self-improvement, and contributing to service development.

Person Specification Experience Essential Experience in an operational, administrative, or coordination role within a fast-paced environment where prioritisation and accuracy are critical. Excellent written and verbal communication skills, with the ability to convey information clearly across multidisciplinary teams. Proven understanding of resource management, scheduling, and patient flow within healthcare or service delivery, or relatable experience with a willingness to learn. Proficiency in IT systems including Microsoft Office, call-handling, and operational tracking software. Strong problem-solving and analytical skills with the ability to make sound, evidence-based decisions in real time. High attention to detail and accuracy in recording and reporting operational data. Ability to manage competing priorities while maintaining focus on safety and service delivery. Demonstrated integrity, professionalism, and confidentiality when handling sensitive information. Emotional resilience with the ability to manage stress and maintain performance under pressure. Commitment to equality, diversity, and inclusion, and to maintaining a supportive team culture. Desirable Experience within NHS 111, Out of Hours, or urgent care environments. Familiarity with healthcare governance, safeguarding, and data protection standards. Understanding of NHS performance targets (e.g., KPIs, breach management, and escalation protocols). Experience supporting dispersed or remote teams. Ability to mentor and support junior colleagues to promote teamwork and development. Competence in using analytical tools or dashboards to support decision-making and service improvement. A proactive approach to learning, self-improvement, and contributing to service development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HUC

Address

Welwyn Garden City , Bedford, Peterborough, Taunton

Ascots Lane

Welwyn Garden City

AL7 4HL

United Kingdom

Employer's website

https://hucweb.co.uk/ (Opens in a new tab)

Employer details

Employer name

HUC

Address

Welwyn Garden City , Bedford, Peterborough, Taunton

Ascots Lane

Welwyn Garden City

AL7 4HL

United Kingdom

Employer's website

https://hucweb.co.uk/ (Opens in a new tab)

Job summary

We are looking for a caring, motivated Healthcare Support Worker to join our friendly multidisciplinary team, providing care to patients in their own homes and residential care settings.

The Role

You will:

Carry out independent visits to patients in the community.

Deliver high-quality, person-centred care.

Work closely with nurses, therapists and other members of the multidisciplinary team.

Monitor and report changes in patients' conditions.

What we are looking for:

A wide range of healthcare support skills.

Ability to work independently and as part of a team.

Good communication and organisational skills.

Ombersley and Rural patch.

Working Hours

This is a 7-day service with shifts starting at 7:30 am, 9:00 am or 10:30 am. The latest finish time is 6:30 pm, including weekend and bank holiday working on a rota basis.

If you enjoy community working and making a difference to patients' lives, we'd love to hear from you.

Applicants must read the attached guidance notes before submitting your application for full understanding of Trust requirements.

Main duties of the job

As a Band 3 Healthcare Support Worker within the team, you will provide high-quality, person-centred care to patients in their own homes, supporting them to maintain their independence and wellbeing. Working under the direction of registered nurses, you will assist with personal care, monitoring and recording observations, wound care, catheter care, simple dressings, and other delegated clinical tasks. You will identify and report changes in patients' conditions, maintain accurate clinical records, and contribute to care planning. The role involves travelling between patients' homes, working collaboratively with the wider multidisciplinary team, and promoting dignity, respect and patient choice always. You will also support health promotion, infection prevention and ensure equipment is used safely in line with Trust policies.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website Staff benefits | Herefordshire and Worcestershire Health and Care NHS Trust

Sharing your data -As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Job summary

1 x 22.5hrs

The Solihull Macmillan Community Specialist Palliative Care Team works closely with the wider MDT based at the Marie Curie Hospice, giving the team access to specialist medical advice, Hospice at Home and other hospice services. It is a supportive, well-connected service with a strong focus on helping patients remain at home where possible and ensuring they receive the right level of palliative care at the right time.

We are looking for an experienced Palliative Care Clinical Nurse Specialist (CNS) who can provide visible, compassionate leadership while remaining clinically credible and involved in patient care. You will lead and support the CNS team, manage a small clinical caseload to keep your clinical skills current, and work closely with GPs, district nurses, hospice colleagues and wider community services.

This is an opportunity for someone who wants to help shape the future of community palliative care in Solihull. The role includes developing pathways, strengthening education and support for generalist teams, and ensuring specialist skills remain focused where they add most value, including complex symptoms, rapid deterioration, difficult decision-making and significant patient or family distress.

Main duties of the job

The post holder will provide expert, autonomous specialist palliative care to patients with complex needs in their own homes and community settings. This will include holistic assessment, complex symptom management advice, advance care planning, supporting patients and families through uncertainty and deterioration, and coordinating care across the multidisciplinary team.

Alongside a small clinical caseload, they will provide day-to-day leadership for the Community Palliative Care CNS team. They will support staff with complex cases, triage and prioritise referrals, oversee workload and staffing, keep communication clear across the team and wider MDT, and contribute to appraisal, supervision and staff development.

They will lead and support service improvement, including reviewing referral pathways, developing standards and guidance, learning from incidents and feedback, and contributing to audit, quality improvement and evidence-based practice. They will also provide formal and informal education to colleagues across community services, helping generalist teams recognise palliative needs, plan ahead and know when specialist support is required.

We are looking for someone calm, approachable and clinically experienced, who can manage competing priorities, make sound decisions and lead change without losing sight of patients, families or the team.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job summary

We are looking for a newly qualified or current Band 5 children's nurse to join our Paediatric Intensive Care Unit (PICU) at Birmingham Children's Hospital.

As the Lead Centre for Paediatric Intensive Care services for the West Midlands, we care for critically ill children from a wide range of specialties including cardiac, extracorporeal membrane oxygenation (ECMO), liver, medical, oncology, renal, surgery, neuro and trauma. This provides a unique opportunity to develop advanced clinical skills within a specialist paediatric critical care environment.

We are a 31 bedded unit with a friendly, dedicated and experienced team delivering paediatric and cardiac intensive care (PIC/CIC). Although we are a large department, we work within three smaller sub teams. This approach helps build strong team relationships, encourages collaboration and ensures staff feel supported in their day-to-day practice.

Working alongside experienced nurses and a wider multi-disciplinary team (MDT), you will deliver high quality Level 3 intensive nursing care to critically ill children. The majority of our patients are cared for on a 1:1 nurse to patient ratio, enabling you to provide focused, individualised care whilst working closely with children and their families during some of the most important moments of their lives.

Main duties of the job

What you'll bring:

A newly qualified or current Band 5 children's nurse.

A commitment to delivering high quality, compassionate nursing care for children and their families.

Excellent communication and active listening skills, along with the ability to build supportive relationships with children, families and colleagues.

A passion for family integrated care, working in partnership with parents and carers throughout the child's journey.

Empathy, adaptability and resilience when supporting families through challenging situations.

Critical care placement experience is not essential. We offer a comprehensive 12-month educational foundation programme which runs alongside the Trust's Newly Qualified Nurse (NQN) preceptorship programme. This structured support will help you build confidence, develop your clinical skills and transition into paediatric critical care nursing.

What we'll offer you:

We recognise that working in paediatric intensive care can be both rewarding and emotionally demanding. Your wellbeing is important to us and we are committed to supporting our staff. Within PICU we had a dedicated department Psychologist and wellbeing resources to ensure you feel supported in your role.

PICU is a 24 hour intensive care service and our nursing teams work a range of shifts including days, nights, weekends and bank holidays. We can support contracts of 30 hours per week, which is a requirement during the foundation programme year for newly qualified nurses.

About us

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.

Job summary

TRUST FELLOW

Glaucoma, Emergency Eye Care & General Ophthalmology

Initially 6 months with option to extend to 12 months.

Full time or part time considered.

The post is suitable to those wishing to get additional experience to enter training at ST3 level, gain experience to count towards CESR accreditation, or gain UK based experience. Previous clinical fellows have secured fellowships at major UK institutions and successfully applied for RCO consultant accreditation.

We have an excellent track record in successful CESR applications with previous post holders leaving to enter ST3 Training post. This post offers clinical and surgical experience equivalent to our training posts, including carrying out work based assessments suitable for a Royal College e-portfolio, and opportunities for ocular surgery. Time is also given to attend regular regional post-graduate teaching / educational events.

The post holder will participate in outpatient clinics, operating sessions and primary care session, including on-call.

Medical Practitioners applying for the post should be fully registered with the General Medical Council and will be expected to have had at least two years of experience in ophthalmology.

Main duties of the job

The post offers comprehensive experience in all aspects of ophthalmology in a well-supported and closely supervised environment. Appropriate clinical and educational supervision is provided within the department. Previous post holders have used the post to gain experience towards UK consultant accreditation. In addition, ophthalmologists with limited UK experience but on the GMCs specialist register have used the post to gain supervised training before progressing to further UK fellowships and subsequent consultant employment. The post holder will participate in outpatient clinics, operating sessions and primary care session, including on-call.

About us

Medical Practitioners applying for the post should be fully registered with the General Medical Council and will be expected to have had at least two years of experience in ophthalmology.

The post is whole time and operates a first on-call 1:8 rota which includes prospective cover for annual and study leave.

Job summary

As a Care Navigator, you will play an important role in helping patients access the right care and services. You will receive, review and process patient requests, ensuring information is accurately recorded, categorised and directed to the appropriate clinical or administrative pathway.

You will help ensure patients receive an efficient, supportive and seamless experience when accessing our services.

Main duties of the job

Your day-to-day will include:

• Patient Requests: Reviewing and processing incoming patient requests received through digital and other approved channels
• Care Navigation: Reviewing, categorising and routing requests using Anima or other approved clinical and digital systems
• Patient Signposting: Helping patients access the right care by directing them to appropriate practice services, community services, external providers or approved self-referral pathways
• Clinical Escalation: Recognising potential red flags and escalating clinical concerns, uncertainty or requests requiring clinical judgement to an appropriate clinician
• Patient Records: Accurately recording and maintaining complete and up-to-date patient information within clinical systems
• Patient Support: Clearly explaining available options and access routes without providing clinical advice or making independent clinical decisions
• Collaborative Working: Working closely with clinical and administrative colleagues to effectively manage patient requests and workflows
• Service Improvement: Contributing ideas to improve patient access, signposting, administrative workflows, data quality and clinical system processes
• Confidentiality: Maintaining strict confidentiality and complying with Information Governance, data protection and organisational policies

About us

For over 20 years, OneMedical Group has been redefining how healthcare is delivered in the UK. As a leading independent, family-run healthcare organisation, we provide NHS services at scale and design, build and manage the spaces where care happens, bringing everything together under one roof.

We believe the best places to work are created by people who genuinely love what they do and celebrate each other's success. Our culture combines national ambition with genuine family heart and is rooted in trust, empowerment and open doors.

Above all, we are united by a shared purpose: creating spaces and delivering services that make a lasting, positive difference to the health and wellbeing of the communities we serve.

Details

Date posted

29 September 2026

Pay scheme

Other

Salary

£13 to £13 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

REQ000040

Job locations

The Light Surgery Balcony Level, The Light the Headrow, Leeds

Leeds

LS1 8TL

United Kingdom

Job description

Job responsibilities

As a Care Navigator, you will help ensure patients receive an efficient, supportive and seamless experience when accessing our services.

You will support patients by signposting them to appropriate practice, community, external or self-referral services, while recognising when concerns need to be escalated to a clinician.

Working closely with both clinical and administrative colleagues, you will help ensure patient requests are managed safely, efficiently and within appropriate timescales.

What We're Looking For

We're looking for someone with excellent communication and organisational skills who can remain accurate and professional while working in a busy environment.

You will have:

• Strong written and verbal communication skills
• Excellent accuracy and attention to detail
• Good IT skills and a willingness to learn new clinical and digital systems
• A well-organised and methodical approach to work
• The ability to work independently and under pressure
• The ability to follow agreed processes, pathways and procedures
• The ability to recognise potential red flags and understand when escalation is required
• An understanding of the boundaries of the Care Navigator role, including when clinical input is required
• An understanding of confidentiality, Information Governance and data protection
• The ability to manage your workload effectively and meet agreed timescales.

Job description Job responsibilities As a Care Navigator, you will help ensure patients receive an efficient, supportive and seamless experience when accessing our services.You will support patients by signposting them to appropriate practice, community, external or self-referral services, while recognising when concerns need to be escalated to a clinician.Working closely with both clinical and administrative colleagues, you will help ensure patient requests are managed safely, efficiently and within appropriate timescales.What We're Looking ForWe're looking for someone with excellent communication and organisational skills who can remain accurate and professional while working in a busy environment.You will have:Strong written and verbal communication skillsExcellent accuracy and attention to detailGood IT skills and a willingness to learn new clinical and digital systemsA well-organised and methodical approach to workThe ability to work independently and under pressureThe ability to follow agreed processes, pathways and proceduresThe ability to recognise potential red flags and understand when escalation is requiredAn understanding of the boundaries of the Care Navigator role, including when clinical input is requiredAn understanding of confidentiality, Information Governance and data protectionThe ability to manage your workload effectively and meet agreed timescales.

Person Specification

Experience

Essential

• None required

Desirable

• Experience working within primary care, the NHS or another healthcare environment
• Experience of patient administration, care navigation or clinical workflow management
• Previous experience of using the NHS Directory of Services or similar service directories

Person Specification Experience Essential None required Desirable Experience working within primary care, the NHS or another healthcare environment Experience of patient administration, care navigation or clinical workflow management Previous experience of using the NHS Directory of Services or similar service directories

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

OneMedicalGroup

Address

The Light Surgery Balcony Level, The Light the Headrow, Leeds

Leeds

LS1 8TL

United Kingdom

Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)

Employer details

Employer name

OneMedicalGroup

Address

The Light Surgery Balcony Level, The Light the Headrow, Leeds

Leeds

LS1 8TL

United Kingdom

Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)

Job summary

We have a new opportunity for a motivated and experienced Occupational Therapist to join our dynamic Respiratory, Surgery & Critical Care Therapy Team at Barnet Hospital - part of the Royal Free London NHS Foundation Trust. The post is fixed term, (up to September 2027), full time (37.5 hours per week), but flexible working may be considered.

This is a great opportunity for an enthusiastic band 5 or 6 Occupational Therapist with experience of working in the acute setting with patients with complex needs. Full induction; access to training; joint working and ongoing support will be provided from the friendly and dedicated therapists within the team and wider department. This includes team lead and clinical specialist OTs and the inpatient therapy lead who is also an OT.

Main duties of the job

This is an exciting and challenging post, providing Occupational Therapy intervention for patients in both ward and intensive care areas, with respiratory, cardiac, medical, surgical and critical care conditions. This includes ventilated patients and those with tracheostomy or laryngectomy.

You will have the opportunity to take on team leadership responsibilities, including supervising band 5 therapists, support workers and OT students. Excellent communication skills; the ability to work well in a team; an interest in the training and supervision of staff, and a positive and flexible approach is essential.

You will be joining an established Therapy team of Physiotherapists, Dietitians, Speech & Language Therapists, Occupational Therapists and Therapy Support Workers supported by a Clinical Lead Therapist. You will be encouraged to take an active role in current projects, including service development, training and audit.

You will be working in a rewarding and challenging clinical environment. The therapies department at Barnet Hospital is committed to ensuring staff feel supported with career progression through supervision; appraisal; in-house / external training and leadership development. The department operates a 7 day service, and you will be expected to work one weekend in four on a rota basis.

We are a very friendly and welcoming service where staff wellbeing is a high priority. As part of this we continue to work towards achieving a fully inclusive department.

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Job summary

This is an exciting time to be working in general practice and shaping the future of primary care. Brighton North and Central PCN are seeking experienced, motivated and forward-thinking Pharmacy Technician to join our existing pharmacy team.

The post-holder will be given opportunities to shadow other healthcare professionals and be supported to develop and advance the role within the PCN pharmacy team, working both autonomously and in collaboration with other members of the wider multidisciplinary team.

We are passionate about developing the pharmacy professionals of the future and the successful candidates will be supported to enrol onto the 15-month CPPE Primary Care Pharmacy Education Pathway.

Main duties of the job

The post-holder will be responsible for carrying out a variety of duties and roles for individual practices and the PCN and will drive medicines reconciliation and optimisation through undertaking tasks such as, but not limited to; the safe transfer of care from secondary and tertiary settings, promote and manage repeat dispensing and online ordering with the aim of reducing medicines wastage through safe and cost-effective prescribing.

The post-holder will also be involved in answering medication queries from a variety of clinicians, colleagues and patients within their scope of practice and competency, referring to clinical pharmacists as appropriate. The successful post-holders would also have the opportunity to run face-to-face clinics to undertake medicines reconciliations and take an active role in reviewing and optimising their medication.

About us

Brighton North and Central PCN is a group of four GP practices working collaboratively for our local population of approximately 42,000 patients across Brighton and Hove. We are a dynamic and supportive PCN, covering a diverse cohort of patients with a variety of demographics and health conditions, including a large student population.

The successful candidate will be joining a well-established innovative PCN pharmacy team, consisting of five clinical pharmacists and three pharmacy technicians, supported by a lead PCN pharmacist.

Aside from a large and well supported pharmacy team, the PCN also employs a plethora of other healthcare professionals to support and improve the health and wellbeing of our patients. Successful post-holders will join and work alongside this wider multidisciplinary team.

As an evolving PCN, there is the opportunity for successful candidates to work with the PCN and shape the role to suit their individual interests and the needs of the PCN population.

Job summary

An excellent opportunity has arisen for a rehabilitation assistant to work alongside the established therapies team to provide comprehensive rehabilitation within Critical Care/Long term ventilation services.

This is a multi-disciplinary rehabilitation assistant role working as part of a dynamic team comprising of Physiotherapists, Occupational Therapists, Dietitians, Speech and Language Therapists and Clinical Psychologists. You will be delivering early rehabilitation programmes to patients within the critical care/long term ventilation service at the University Hospital of Wales.

This role will enable you to gain and develop your rehabilitation skills through working with a range of patients with a variety of conditions and injuries.

We wish to appoint someone who has a passion for rehabilitation and who is a motivated individual with excellent communication skills,effective team working and initiative.

We welcome telephone enquiries or visits to the unit to help you with the application process. Please tailor your application according to the person specification.

Early application is advised as we may close this vacancy early if we receive enough applications.

Main duties of the job

The successful applicant will need to demonstrate they have an interest in rehabilitation, are a team player with excellent communication skills, a positive outlook, enthusiastic and can learn new skills. Previous experience in rehabilitation in the acute hospital setting would be advantageous.

The post holder will provide a service alongside the therapy team to assist in the provision of patient centered rehabilitation. They will work, under supervision, to assist the therapists in clinical and administrative duties, following specific competency- based training.

The post holder will be delegated routine treatment programmes to be carried out independently, and progress treatments within guidelines laid down by the Therapists.

A full and comprehensive induction and training programme will be provided, allowing you to develop skills in various therapeutic areas.

Working hours are Monday to Friday to support the multi-disciplinary therapies team. This post is based at the University Hospital of Wales.

The ability to speak Welsh is desirable for this post; Welsh and English speakers are equally welcome to apply.

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

Job summary

This post holder will be working with a team that consist of a Team Manager, Clinical Lead/CBT therapist, Mental Health Nurses, Access Practitioners and Administrators.

The team responsibility is to provide, develop and improve services for people with complex common mental health problems and stable predicable and enduring mental health needs in primary care. The post holder will have a high level of autonomy within their role and managing all aspects of their service according to local need and within the parameters of thePrimary Mental Health Service operational policy.

Main duties of the job

The post holder will be working within a busy team alongside a team of registered mental health nurses and be supported by the Team Manager, Senior Clinical Lead/CBT Practitioner, and team administrators.

Post holders will have a high level of autonomy working across designated GP practices, managing their own clinics and providing mental health assessment and evidenced based treatment for people aged over 18. You will provide a service to people who exhibit complex common mental health needs and stable, predictable and enduring serious mental health needs. You will be expected to develop and manage all aspects of their service, such as waiting lists according to local need; working within the parameters of the service operational policy.

A key aspect of this role is GP consultation, liaison, education and training. You will be expected to attend GP practice meetings at least twice a year to discuss the service and actively seek feedback and report any issues to the team leader as well as areas for improvement and any innovative practice for sharing and disseminating. Staff will be expected to autonomously manage high volumes of referrals. Staff are expected to work on their own initiative in a busy and demanding service and to be able manage change effectively.

About us

Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.

Across the whole of the region we provide:

• Adult and older adult mental health services
• Specialist learning disability services
• CAMHS

Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust.

Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.

We currently employ over 3,000 members of staff and just like the population we serve, we are made up of diverse cultures and backgrounds.

Job summary

We are recruiting for a Care Navigator who will be the first point of contact for patients, helping them access the right GP or healthcare service. The role involves answering calls and enquiries, booking appointments, handling patient information, making referrals, and providing friendly and professional support while maintaining confidentiality.

Main duties of the job

• Being the first point of contact for patients.

• Handling telephone, face-to-face and electronic enquiries.

• Booking and arranging patient appointments/clinics.

• Liaising with GPs, clinicians, administrative staff and patients.

• Contacting patients with information from the clinical team.

• Helping patients access GP services and appropriate services in the wider community.

• Referring patients where appropriate.

• Filing, coding and general administrative work.

• Working with practice procedures and processes.

• Providing a friendly, professional and compassionate service to patients.

About us

Carlisle Central Practice is an NHS GP practice serving patients across Carlisle and the surrounding areas. It provides a wide range of primary care services, including GP and nurse appointments, health checks, vaccinations and management of long-term conditions. The practice is operated by SSP Health and focuses on providing accessible, patient-centred care.

Job summary

Integrated Care Clinician (Paramedic)

The post holder will undertake telephone triage assessments of patients in an efficient way.

They will advise the most appropriate intervention to meet the needs of the patient using best clinical practice, adhering to Trust Policy, protocols and guidelines.

Will work in an autonomous capacity, assessing and advising callers within agreed guidelines.

Are you ready for a new direction in your career with new exciting challenges?

Now is a great time to work for NHS Integrated Care as we continue to grow our offer to patients and deliver a clinically effective, patient centred service. We are looking for more Triage and Assessment Paramedics to join us in meeting the challenges of urgent and emergency care across Wales.

Integrated Care is the service that gives the people of Wales access to Urgent out of hours care, 24-hour health information with sign posting and access to urgent dental services.

Are you looking for a different way to make the most of your Paramedicine experience? If so, we have roles for amazing people like you!

We at Integrated Care recognise that the ongoing pressures in many patient facing roles are leading Paramedics to feel undervalued and over worked This is an opportunity to deliver outstanding patient care without the physical strains of hands-on care, in a non-patient facing setting, which allows you to focus on prudent health for your patients.

Main duties of the job

Integrated Care is at the forefront of an improving urgent and emergency care offering for the people of Wales both online and over the phone.

At Integrated Care we employ a wide range of colleagues, from Call Handlers to Nurses, Paramedics, and data analysts, working as part of a multi-disciplinary team alongside GPs, Pharmacists and Mental Health Practitioners.

This is a dynamic role in which you'll draw upon your clinical assessment skills to help and advise a broad spectrum of patients, from minor ailments and injuries to complex and urgent conditions as well as to hone your skills in a remote clinical decision-making environment.

As a Band 6 Triage and Assessment Paramedic, you'll have the autonomy to make decisions but be supported by our experienced team of senior clinicians, practice coaches and multi-disciplinary colleagues.

Our highly trained teams work closely with urgent care GP's and pharmacists in looking after Wales Urgent care needs. Working for Integrated Care will mean you make a real difference to people's lives and health as we engage with thousands of patients each week.

The benefits of working for Integrated Care:

• A range of supportive work-life balance policies
• A comprehensive CPD programme
• A range of health and wellbeing support services
• Where you will learn remote clinical decision-making skills

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

Job summary

Bradford City 5 Primary Care Network is looking for an enthusiastic, organised and compassionate Care Co-ordinator to join our growing PCN team.

This is an exciting opportunity to make a real difference to patients across our eight GP practices in inner-city Bradford. You will work closely with patients, carers, GP practices and our wider multidisciplinary team to help people navigate health and care services, understand the next steps in their care and access the support they need.

You will support patients with a range of needs, including people living with long-term conditions, frailty or dementia and those who may experience barriers to accessing healthcare. You will manage an agreed caseload, coordinate appointments and referrals, support multidisciplinary team working and make sure agreed actions are followed through.

You will join an established PCN team including Social Prescribing Link Workers, Health and Wellbeing Coaches, Clinical Pharmacists and other healthcare professionals.

We are looking for someone with excellent communication and organisational skills who is passionate about personalised care, reducing health inequalities and improving patients' experience of healthcare.

Main duties of the job

The Care Co-ordinator will work across Bradford City 5 PCN, supporting patients to navigate health, care and community services and ensuring that agreed actions are followed through.

The postholder will manage an agreed caseload of patients and work closely with GP practices and the wider multidisciplinary team. Key duties will include contacting patients and carers, coordinating appointments, referrals and reviews, helping patients prepare for care conversations and addressing practical barriers that may prevent them from accessing support.

The role will support multidisciplinary team (MDT) working by preparing relevant information, recording agreed actions, identifying responsible professionals and tracking actions through to completion.

The Care Co-ordinator will maintain accurate and timely patient records using SystmOne and agreed PCN templates, and will support the PCN to monitor activity and outcomes.

The postholder will work particularly with patients who have complex needs, long-term conditions, frailty or dementia, and people who may experience health inequalities or barriers to accessing services.

This is a non-clinical role. The postholder will work within agreed boundaries and promptly escalate clinical, safeguarding or safety concerns to the appropriate professional.

About us

Bradford City 5 Primary Care Network (PCN) is a collaborative network of eight GP practices working together to improve health outcomes and provide high-quality, coordinated care for our diverse communities across inner-city Bradford.

Our member practices are Avicenna Medical Practice, Bevan Healthcare, Bradford Moor Practice, Dr Hamdani's Practice, Moor Park Medical Practice, Peel Park Surgery, Primrose Surgery and Valley View Surgery.

We have a growing multidisciplinary PCN team which includes Social Prescribing Link Workers, Health and Wellbeing Coaches, Clinical Pharmacists, Mental Health Practitioners, First Contact Physiotherapists and other professionals working alongside our GP practices.

Our communities experience significant health inequalities, and a key priority for our PCN is making services easier to access and ensuring that patients receive the right support at the right time.

We value collaborative working, new ideas and continuous improvement. The successful candidate will be supported by the PCN management team, receive appropriate induction, training and regular supervision, and have the opportunity to help shape and develop the Care Co-ordinator role as our services continue to evolve.

This is an opportunity to join a supportive PCN team and contribute directly to improving patient experience, personalised care and joined-up working across our practices.

Details

Date posted

29 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A0721-26-0007

Job locations

Barkerend Health Centre

Barkerend Rd

Bradford

West Yorkshire

BD3 8QH

United Kingdom

Job description

Job responsibilities

Job purpose

The PCN Care Co-ordinator will provide practical personalised support to patients whose care involves several professionals or services

The postholder will help patients understand the next steps in their care communicate what matters to them and access the support agreed with their clinical team

The postholder will maintain a defined caseload coordinate appointments and referrals follow multidisciplinary team actions through to an outcome and raise concerns promptly

The Care Co-ordinator will work across Bradford City Five PCN member practices and with the wider PCN multidisciplinary team

Patient care and co-ordination

Use clinician-approved patient lists practice referrals and multidisciplinary team recommendations to identify and engage patients requiring care co-ordination

Contact patients using agreed methods explain the service and identify their priorities communication needs and any barriers to accessing care

Maintain an accurate and current caseload including contact dates next actions responsible professionals review dates and outcomes

Help patients prepare for conversations with GPs nurses pharmacists and other healthcare professionals

Support patients to understand agreed actions and personalised care and support plans ensuring they know who is responsible for each action and what happens next

Arrange and track agreed appointments referrals and reviews and help resolve practical barriers that may prevent patients from accessing care

Follow up missed appointments and contacts in accordance with agreed PCN and practice procedures

Support access to appropriate self-management wellbeing and community services working closely with the PCN Social Prescribing and Health and Wellbeing teams

Supporting priority patient groups

The postholder will support agreed PCN patient cohorts which may include people with long-term conditions and complex needs

This will include supporting patients living with frailty or dementia and their carers to prepare for reviews and ensuring agreed actions are followed up

The Care Co-ordinator may also support patients experiencing repeated urgent-care use recent transitions of care difficulties attending appointments or other barriers to accessing healthcare

The postholder will support agreed screening vaccination and annual-review activity for patients within their caseload where appropriate

Multidisciplinary team working

Support the organisation and co-ordination of relevant patient multidisciplinary team discussions

Ensure appropriate information is available to support multidisciplinary team discussions through approved secure processes

Where possible establish the patient's priorities before their case is discussed

Accurately record agreed actions including the responsible professional and expected completion date

Track outstanding actions and escalate overdue or rejected referrals appropriately

Keep patients appropriately informed about agreed actions and follow-up

Work collaboratively with GPs nurses practice teams Social Prescribing Link Workers Health and Wellbeing Coaches Clinical Pharmacists mental health professionals physiotherapists and relevant community and voluntary-sector services

Record keeping and information governance

Document patient contacts and actions promptly and accurately in SystmOne using agreed PCN and practice templates and codes

Maintain confidentiality and comply with PCN and practice information governance data protection and information-sharing requirements

Use authorised systems and accounts and only access or share information necessary for the role

Verify identity and appropriate carer authority before sharing confidential patient information

Provide appropriate anonymised or aggregated activity and outcome information to support PCN monitoring and service development

Safety safeguarding and role boundaries

This is a non-clinical role

The Care Co-ordinator will not diagnose conditions independently assess clinical urgency prescribe medication interpret test results or make changes to a patient's treatment

Promptly escalate new symptoms deterioration medication concerns or other clinical concerns to an appropriate clinician

Recognise and respond appropriately to safeguarding concerns following local safeguarding procedures

Use urgent or emergency escalation routes where required in accordance with local procedures

Maintain clear factual records of concerns and actions taken

Work within their level of competence and seek advice or supervision whenever a task or situation falls outside their role

Follow relevant health and safety infection prevention equality accessibility incident reporting and lone-working procedures

Working with our communities

The postholder will work respectfully and sensitively with Bradford's diverse communities

They will identify patients' preferred language communication method accessibility requirements and safe contact arrangements

The postholder will use professional interpreting services through agreed routes where required

The Care Co-ordinator will recognise that some patients may experience digital exclusion or other barriers to accessing healthcare and will support appropriate alternative methods of communication and access

Training and development

Complete an appropriate induction programme and all required mandatory training

Undertake or complete the appropriate Care Co-ordination training pathway

Participate in regular supervision appraisal and continuing professional development

Maintain an appropriate learning and development record

Attend relevant PCN practice and multidisciplinary meetings

Identify opportunities to improve patient pathways and reduce barriers to accessing care

Contribute to patient and practice feedback and service improvement

Service development

The postholder will help colleagues understand the Care Co-ordination referral pathway and appropriate use of the service

They will contribute to the development of safe and effective processes for managing referrals caseloads multidisciplinary team actions follow-up and handover arrangements

The role will continue to develop in response to the needs of patients and the PCN

Any additional duties will be reasonable and consistent with the purpose level training and responsibilities of the Care Co-ordinator role

Management and accountability

The postholder will report to the PCN Manager and work within the governance arrangements of Bradford City Five PCN Limited

The postholder will receive named Care Co-ordination supervision and have access to appropriate clinical support and escalation routes

The role will work across the Bradford City Five PCN member practices and agreed community settings

Job description Job responsibilities Job purposeThe PCN Care Co-ordinator will provide practical personalised support to patients whose care involves several professionals or servicesThe postholder will help patients understand the next steps in their care communicate what matters to them and access the support agreed with their clinical teamThe postholder will maintain a defined caseload coordinate appointments and referrals follow multidisciplinary team actions through to an outcome and raise concerns promptlyThe Care Co-ordinator will work across Bradford City Five PCN member practices and with the wider PCN multidisciplinary teamPatient care and co-ordinationUse clinician-approved patient lists practice referrals and multidisciplinary team recommendations to identify and engage patients requiring care co-ordinationContact patients using agreed methods explain the service and identify their priorities communication needs and any barriers to accessing careMaintain an accurate and current caseload including contact dates next actions responsible professionals review dates and outcomesHelp patients prepare for conversations with GPs nurses pharmacists and other healthcare professionalsSupport patients to understand agreed actions and personalised care and support plans ensuring they know who is responsible for each action and what happens nextArrange and track agreed appointments referrals and reviews and help resolve practical barriers that may prevent patients from accessing careFollow up missed appointments and contacts in accordance with agreed PCN and practice proceduresSupport access to appropriate self-management wellbeing and community services working closely with the PCN Social Prescribing and Health and Wellbeing teamsSupporting priority patient groupsThe postholder will support agreed PCN patient cohorts which may include people with long-term conditions and complex needsThis will include supporting patients living with frailty or dementia and their carers to prepare for reviews and ensuring agreed actions are followed upThe Care Co-ordinator may also support patients experiencing repeated urgent-care use recent transitions of care difficulties attending appointments or other barriers to accessing healthcareThe postholder will support agreed screening vaccination and annual-review activity for patients within their caseload where appropriateMultidisciplinary team workingSupport the organisation and co-ordination of relevant patient multidisciplinary team discussionsEnsure appropriate information is available to support multidisciplinary team discussions through approved secure processesWhere possible establish the patient's priorities before their case is discussedAccurately record agreed actions including the responsible professional and expected completion dateTrack outstanding actions and escalate overdue or rejected referrals appropriatelyKeep patients appropriately informed about agreed actions and follow-upWork collaboratively with GPs nurses practice teams Social Prescribing Link Workers Health and Wellbeing Coaches Clinical Pharmacists mental health professionals physiotherapists and relevant community and voluntary-sector servicesRecord keeping and information governanceDocument patient contacts and actions promptly and accurately in SystmOne using agreed PCN and practice templates and codesMaintain confidentiality and comply with PCN and practice information governance data protection and information-sharing requirementsUse authorised systems and accounts and only access or share information necessary for the roleVerify identity and appropriate carer authority before sharing confidential patient informationProvide appropriate anonymised or aggregated activity and outcome information to support PCN monitoring and service developmentSafety safeguarding and role boundariesThis is a non-clinical roleThe Care Co-ordinator will not diagnose conditions independently assess clinical urgency prescribe medication interpret test results or make changes to a patient's treatmentPromptly escalate new symptoms deterioration medication concerns or other clinical concerns to an appropriate clinicianRecognise and respond appropriately to safeguarding concerns following local safeguarding proceduresUse urgent or emergency escalation routes where required in accordance with local proceduresMaintain clear factual records of concerns and actions takenWork within their level of competence and seek advice or supervision whenever a task or situation falls outside their roleFollow relevant health and safety infection prevention equality accessibility incident reporting and lone-working proceduresWorking with our communitiesThe postholder will work respectfully and sensitively with Bradford's diverse communitiesThey will identify patients' preferred language communication method accessibility requirements and safe contact arrangementsThe postholder will use professional interpreting services through agreed routes where requiredThe Care Co-ordinator will recognise that some patients may experience digital exclusion or other barriers to accessing healthcare and will support appropriate alternative methods of communication and accessTraining and developmentComplete an appropriate induction programme and all required mandatory trainingUndertake or complete the appropriate Care Co-ordination training pathwayParticipate in regular supervision appraisal and continuing professional developmentMaintain an appropriate learning and development recordAttend relevant PCN practice and multidisciplinary meetingsIdentify opportunities to improve patient pathways and reduce barriers to accessing careContribute to patient and practice feedback and service improvementService developmentThe postholder will help colleagues understand the Care Co-ordination referral pathway and appropriate use of the serviceThey will contribute to the development of safe and effective processes for managing referrals caseloads multidisciplinary team actions follow-up and handover arrangementsThe role will continue to develop in response to the needs of patients and the PCNAny additional duties will be reasonable and consistent with the purpose level training and responsibilities of the Care Co-ordinator roleManagement and accountabilityThe postholder will report to the PCN Manager and work within the governance arrangements of Bradford City Five PCN LimitedThe postholder will receive named Care Co-ordination supervision and have access to appropriate clinical support and escalation routesThe role will work across the Bradford City Five PCN member practices and agreed community settings

Person Specification

Qualifications

Essential

• Relevant Level Three qualification or equivalent skills and experience
• Willingness and ability to undertake and complete the appropriate Care Co-ordination training pathway.
• Experience of supporting patients service users or carers within healthcare social care or a community setting
• Experience of coordinating appointments referrals or multi-step work and following actions through to completion
• Experience of maintaining accurate records and managing confidential or sensitive information
• Experience of organising and prioritising a workload and working with different professionals or services

Desirable

• Experience of working within general practice a Primary Care Network or the NHS
• Experience of using SystmOne or another electronic patient record or case management system
• Experience of supporting people with frailty dementia long-term conditions or inclusion health needs
• Experience of supporting multidisciplinary team working personalised care plans or service improvement

Person Specification Qualifications Essential Relevant Level Three qualification or equivalent skills and experience Willingness and ability to undertake and complete the appropriate Care Co-ordination training pathway. Experience of supporting patients service users or carers within healthcare social care or a community setting Experience of coordinating appointments referrals or multi-step work and following actions through to completion Experience of maintaining accurate records and managing confidential or sensitive information Experience of organising and prioritising a workload and working with different professionals or services Desirable Experience of working within general practice a Primary Care Network or the NHS Experience of using SystmOne or another electronic patient record or case management system Experience of supporting people with frailty dementia long-term conditions or inclusion health needs Experience of supporting multidisciplinary team working personalised care plans or service improvement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Bradford Moor Practice

Address

Barkerend Health Centre

Barkerend Rd

Bradford

West Yorkshire

BD3 8QH

United Kingdom

Employer's website

https://bradfordmoorpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Bradford Moor Practice

Address

Barkerend Health Centre

Barkerend Rd

Bradford

West Yorkshire

BD3 8QH

United Kingdom

Employer's website

https://bradfordmoorpractice.co.uk/ (Opens in a new tab)

Job summary

We have an exciting opportunity for a motivated Health Care Support Worker to join our Childrens Outpatient Team.

This post will be predominantly based at University Hospital of North Durham but travel to other sites is required. Our team supports around 32,000 appointments per year so this is a busy role where no two days are the same. This role is for 26.25 hours; 8.15am-5.30pm shifts Monday-Friday to meet the needs of the service.

You will be welcoming children and families to the department, supporting Consultant and Nurse led clinics, performing clinical observations and supporting our nursing team with investigations and procedures. You will be expected to take bloods after appropriate training. As well as being a great team player, were looking for someone who is flexible, has initiative and excellent communication skills and will take pride in ensuring the department is maintained to a high standard.

This is a Trustwide role so whilst you'll be predominantly based at UHND , you will be required to travel to Darlington Memorial, Bishop Auckland, Chester-le-Street Hospitals and Stanley Primary Care centre; you must be able to travel independently across site.

Main duties of the job

You will be welcoming children and families to the department, supporting Consultant and Nurse led clinics, performing clinical observations and supporting our nursing team with investigations and procedures. You will be expected to take bloods after appropriate training. As well as being a great team player, were looking for someone who is flexible, has initiative and excellent communication skills and will take pride in ensuring the department is maintained to a high standard

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Full Job Descriptions can be found in the adverts supporting documents.

Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

From April 9th 2025 - Healthcare assistants - You must have been employed for a minimum of two years of as a HCA within the NHS for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months).

Job summary

We are seeking to recruit an experienced Health Care Support Worker/Assistant (HCSW/HCA) to support our friendly nursing team consisting of a Nurse Practitioner Manager, 2 practice nurses and an HCA. The successful candidate will possess a professional, positive and welcoming manner and will be reliable, caring and enthusiastic. There will be opportunities to support other clinical professionals and provide health support and advice directly to patients and in turn will be supported by an experienced, supportive and sociable practice team.

Main duties of the job

Duties will include (all dependent on qualifications and experience):

• Phlebotomy (venepuncture)
• ECGs
• Blood pressure, height, weight and BMI measurements
• NHS Health Checks
• Diabetic foot checks
• B12 injections
• Near patient POCT for warfarin monitoring
• Assisting with QOF based administration and recalls
• Maintaining clinical equipment and infection control standards
• Stock management and ordering of clinical supplies
• Accurate clinical record keeping using our SystmOne clinical system
• Supporting clinicians in delivering safe, effective patient care, including assisting in minor operations and Telederm clinics
• Working to practice policies, procedures, and clinical protocols

There will also be an opportunity to train in and carry out PCN Teledermatology, which involves photographing skin lesions and forwarding the images for specialist review, as well as training to carry out Feno testing to support the Nurse Practitioner in respiratory clinics.

About us

The Lodge Surgery is a medium sized training practice in a semi-rural setting on the outskirts of Chippenham. Our purpose-built practice serves around 8500 patients and is at the heart of our local community. We are part of a successful Primary Care Network of 5 practices. We have worked hard to develop a friendly and supportive environment at Lodge and we are a close-knit team with regular practice meetings and informal daily coffee breaks, taken in our garden when the weather permits. We focus on staff wellbeing and hold social events including Christmas and summer parties.

Details

Date posted

29 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Flexible working

Reference number

A5954-26-0000

Job locations

Lodge Road

Pewsham

Chippenham

Wiltshire

SN15 3SY

United Kingdom

Job description

Job responsibilities

Key Responsibilities

• Provide safe, high quality clinical support to registered nurses, GPs and other healthcare professionals, ensuring delegated tasks are completed within required timescales and assessed competence.
• Undertake basic clinical care interventions once trained and assessed as competent, including phlebotomy, blood pressure monitoring, height, weight and BMI measurements, ECGs, NHS Health Checks, suture removal, basic wound care and near patient point of care testing, including warfarin monitoring.
• Play a key role in vaccination and immunisation programmes, including administration of vaccines and injections where appropriately trained, assessed as competent and legally authorised, in accordance with national guidance and practice protocols.
• Record observations, lifestyle information and clinical activity accurately and promptly in the patient record, using appropriate coding and practice documentation standards.
• Support health promotion and prevention activities across the practice and PCN, including smoking cessation, weight management, lifestyle interventions, healthy living advice and self care education.
• Contribute to the care of patients with long term conditions, including hypertension, diabetes and respiratory disease, undertaking delegated observations, reviews and follow up activity within competence.
• Support work aimed at reducing health inequalities and improving access to preventative care, working with the multidisciplinary team to identify and engage patients who may benefit from additional support.
• Support continuity of care and patient safety initiatives, including call and recall activity, follow up work, QOF related administration and escalation of concerns to the appropriate clinician.
• Assist clinicians with examinations, minor operations and other procedures, including patient preparation, chaperoning and support within teledermatology clinics.
• Handle patient enquiries professionally by telephone, email and face to face, recording information accurately and escalating clinical concerns appropriately.
• Support safeguarding processes by recognising and escalating concerns promptly and documenting information in accordance with practice policy.
• Maintain clinical rooms to the required standard, including infection control measures, equipment checks, stock rotation, safe storage, correct use of PPE and preparation of rooms for clinical activity.
• Manage and replenish clinical supplies within delegated responsibility, identifying shortages and reporting equipment, stock or premises issues promptly.
• Follow confidentiality, GDPR and information governance requirements and ensure patient information is handled securely at all times.
• Comply with Health and Safety, infection control, fire safety, emergency response and incident reporting procedures, contributing to a safe environment for patients and staff.
• Follow all relevant practice and PCN policies, SOPs and documentation requirements, keeping up to date with changes communicated by the practice.
• Provide flexible support during periods of increased demand and work collaboratively with the wider nursing, clinical support, reception and administrative teams.
• Promote effective communication with clinicians, managers, patients, carers and external services to support safe and efficient day to day care.
• Work effectively as part of the multidisciplinary team, sharing relevant information and supporting colleagues to provide consistent patient care.
• Share important updates, changes in process and safety information with nursing and administrative colleagues.
• Maintain a supportive and professional presence within the team, contributing constructively to problem solving and service improvement.
• Record and pass on messages, actions and follow up work accurately and within agreed timescales.

Communication & Teamwork

• Promote effective communication with clinicians, managers, patients, carers and external services to support safe and efficient day to day care.
• Work effectively as part of the multidisciplinary team, sharing relevant information and supporting colleagues to provide consistent patient care.
• Share important updates, changes in process and safety information with nursing and administrative colleagues.
• Maintain a supportive and professional presence within the team, contributing constructively to problem solving and service improvement.
• Record and pass on messages, actions and follow up work accurately and within agreed timescales.

Professional Standards & Governance

• Maintain high standards of professional conduct, confidentiality, dignity, respect and clinical safety at all times.
• Participate fully in mandatory training, clinical supervision, competency assessment and annual appraisal, maintaining evidence of training and competence as required.
• Hold the Care Certificate or a recognised equivalent qualification and undertake any additional qualifications, training or apprenticeships required for the role.
• Work under the supervision of a registered clinician while developing competencies in community based care, working strictly within assessed competence and seeking advice whenever a task or situation falls outside scope.
• Escalate clinical concerns promptly to an appropriate registered healthcare professional and follow agreed safety and incident reporting procedures.
• Identify opportunities to improve patient care, workflow or service delivery and raise suggestions constructively.

Personal Attributes

• Caring, compassionate and patient centred, with a commitment to delivering high quality care.
• Calm and professional under pressure, with the ability to prioritise work and follow instructions safely.
• Reliable, organised and proactive, able to work independently within assessed competence while recognising when supervision is required.
• Adaptable and flexible in response to service needs across the practice and PCN.
• Confidence using IT systems and electronic templates to support clinical documentation and activity.
• Able to work positively and respectfully with colleagues across the multidisciplinary team.
• Enhanced DBS clearance is required for this role.

Scope of Practice

This role operates at Support Worker Level Practice as described in the Primary Care and General Practice Nursing Career and Core Capabilities Framework.

All duties are undertaken under the supervision of a registered healthcare professional and within the post holder's assessed competence.

The post holder is expected to meet the applicable Network Contract DES requirements for a Healthcare Support Worker employed or engaged through the Additional Roles Reimbursement Scheme, including requirements relating to:

Health promotion and prevention

Long term condition support

Community based care

Vaccination and immunisation programmes

Multidisciplinary working

Clinical support to registered nurses and other healthcare professionals

Basic clinical care interventions under supervision

Continuity of care and patient safety

Date reviewed: 23 September 2026

Job description Job responsibilities Key Responsibilities Provide safe, high quality clinical support to registered nurses, GPs and other healthcare professionals, ensuring delegated tasks are completed within required timescales and assessed competence. Undertake basic clinical care interventions once trained and assessed as competent, including phlebotomy, blood pressure monitoring, height, weight and BMI measurements, ECGs, NHS Health Checks, suture removal, basic wound care and near patient point of care testing, including warfarin monitoring. Play a key role in vaccination and immunisation programmes, including administration of vaccines and injections where appropriately trained, assessed as competent and legally authorised, in accordance with national guidance and practice protocols. Record observations, lifestyle information and clinical activity accurately and promptly in the patient record, using appropriate coding and practice documentation standards. Support health promotion and prevention activities across the practice and PCN, including smoking cessation, weight management, lifestyle interventions, healthy living advice and self care education. Contribute to the care of patients with long term conditions, including hypertension, diabetes and respiratory disease, undertaking delegated observations, reviews and follow up activity within competence. Support work aimed at reducing health inequalities and improving access to preventative care, working with the multidisciplinary team to identify and engage patients who may benefit from additional support. Support continuity of care and patient safety initiatives, including call and recall activity, follow up work, QOF related administration and escalation of concerns to the appropriate clinician. Assist clinicians with examinations, minor operations and other procedures, including patient preparation, chaperoning and support within teledermatology clinics. Handle patient enquiries professionally by telephone, email and face to face, recording information accurately and escalating clinical concerns appropriately. Support safeguarding processes by recognising and escalating concerns promptly and documenting information in accordance with practice policy. Maintain clinical rooms to the required standard, including infection control measures, equipment checks, stock rotation, safe storage, correct use of PPE and preparation of rooms for clinical activity. Manage and replenish clinical supplies within delegated responsibility, identifying shortages and reporting equipment, stock or premises issues promptly. Follow confidentiality, GDPR and information governance requirements and ensure patient information is handled securely at all times. Comply with Health and Safety, infection control, fire safety, emergency response and incident reporting procedures, contributing to a safe environment for patients and staff. Follow all relevant practice and PCN policies, SOPs and documentation requirements, keeping up to date with changes communicated by the practice. Provide flexible support during periods of increased demand and work collaboratively with the wider nursing, clinical support, reception and administrative teams. Promote effective communication with clinicians, managers, patients, carers and external services to support safe and efficient day to day care. Work effectively as part of the multidisciplinary team, sharing relevant information and supporting colleagues to provide consistent patient care. Share important updates, changes in process and safety information with nursing and administrative colleagues. Maintain a supportive and professional presence within the team, contributing constructively to problem solving and service improvement. Record and pass on messages, actions and follow up work accurately and within agreed timescales.Communication & Teamwork Promote effective communication with clinicians, managers, patients, carers and external services to support safe and efficient day to day care. Work effectively as part of the multidisciplinary team, sharing relevant information and supporting colleagues to provide consistent patient care. Share important updates, changes in process and safety information with nursing and administrative colleagues. Maintain a supportive and professional presence within the team, contributing constructively to problem solving and service improvement. Record and pass on messages, actions and follow up work accurately and within agreed timescales.Professional Standards & Governance Maintain high standards of professional conduct, confidentiality, dignity, respect and clinical safety at all times. Participate fully in mandatory training, clinical supervision, competency assessment and annual appraisal, maintaining evidence of training and competence as required. Hold the Care Certificate or a recognised equivalent qualification and undertake any additional qualifications, training or apprenticeships required for the role. Work under the supervision of a registered clinician while developing competencies in community based care, working strictly within assessed competence and seeking advice whenever a task or situation falls outside scope. Escalate clinical concerns promptly to an appropriate registered healthcare professional and follow agreed safety and incident reporting procedures. Identify opportunities to improve patient care, workflow or service delivery and raise suggestions constructively.Personal Attributes Caring, compassionate and patient centred, with a commitment to delivering high quality care. Calm and professional under pressure, with the ability to prioritise work and follow instructions safely. Reliable, organised and proactive, able to work independently within assessed competence while recognising when supervision is required. Adaptable and flexible in response to service needs across the practice and PCN. Confidence using IT systems and electronic templates to support clinical documentation and activity. Able to work positively and respectfully with colleagues across the multidisciplinary team. Enhanced DBS clearance is required for this role.Scope of PracticeThis role operates at Support Worker Level Practice as described in the Primary Care and General Practice Nursing Career and Core Capabilities Framework.All duties are undertaken under the supervision of a registered healthcare professional and within the post holder's assessed competence.The post holder is expected to meet the applicable Network Contract DES requirements for a Healthcare Support Worker employed or engaged through the Additional Roles Reimbursement Scheme, including requirements relating to: Health promotion and prevention Long term condition support Community based care Vaccination and immunisation programmes Multidisciplinary working Clinical support to registered nurses and other healthcare professionals Basic clinical care interventions under supervision Continuity of care and patient safetyDate reviewed: 23 September 2026

Person Specification

Experience

Desirable

• Experience of using SystmOne in primary care

Qualifications

Essential

• Must hold or be actively working towards completion of the Care Certificate.

Desirable

• Skills and experience in:
• Phlebotomy - venepuncture
• ECGs
• Blood pressure, height, weight and BMI measurements
• NHS Health Checks
• Diabetic foot checks
• B12 injections
• Near patient POCT for warfarin monitoring

Person Specification Experience Desirable Experience of using SystmOne in primary care Qualifications Essential Must hold or be actively working towards completion of the Care Certificate. Desirable Skills and experience in: Phlebotomy - venepuncture ECGs Blood pressure, height, weight and BMI measurements NHS Health Checks Diabetic foot checks B12 injections Near patient POCT for warfarin monitoring

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Lodge Surgery

Address

Lodge Road

Pewsham

Chippenham

Wiltshire

SN15 3SY

United Kingdom

Employer's website

https://www.thelodgesurgery.co.uk (Opens in a new tab)

Employer details

Employer name

The Lodge Surgery

Address

Lodge Road

Pewsham

Chippenham

Wiltshire

SN15 3SY

United Kingdom

Employer's website

https://www.thelodgesurgery.co.uk (Opens in a new tab)

Job summary

To be responsible for the day to day running of the Social Service Children's Occupational Therapy service within the integrated Occupational Therapy service.

To provide a highly specialised and advanced standard of Occupational Therapy assessment, management, treatment and advice for a caseload of children with a wide range of developmental difficulties and/or disabilities, a high proportion of whom may have complex and/or multiple pathologies.

• Responsible for the operational management and professional leadership of the Children's Occupational Therapy Service and its therapy staff, with delegated responsibility to ensure that performance and budgetary objectives are met.
• To be a highly visible and proactive leader acting as a clinical resource and ensuring the sustained delivery of high standards of therapy care and service delivery.
• To be responsible for exploring current practice, identifying areas for development, and planning the appropriate change using current evidence to evaluate outcomes.
• To be responsible for the quality of the environment in which therapeutic interventions are delivered and lead on facilitating changes which improve the service users' experience.

To play a key operational role and maintain a proactive approach to the management of demand, capacity and activity in order to meet organisational, contractual and service users' objectives.

• To ensure that services comply with national and local policy and legislation.

Main duties of the job

• To maintain a 40% clinical caseload and 60% managerial duties
• Managing Social Care waiting lists
• Managing equipment budget and send monthly reports to Croydon Council budget holder and Croydon council finance team.
• Screen adaptation request and be part of equipment and adaptation panels.
• Supporting with upcoming SEND inspection
• Manage complaints
• Complete line management and clinical supervision
• Managing staff sickness & appraisal
• KPI monitoring and attendance of commissioning meetings
• Attendance and participation in development of Babies, Children and Young People's strategic board.
• Attendance of AHP Council meetings

About us

Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people.

Our main site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in delivering more healthcare in community settings and people's homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough.

Like the wider NHS, we are working hard to meet increasing demand. With the right people on board, we continue to innovate and transform our services to provide the highest quality care for local residents. We place strong emphasis on education, training and career development for all staff.

If you want to make a real difference, challenge yourself and be part of a Trust that's shaping local healthcare, Croydon Health Services could be the place for you.

At Croydon Health Services NHS Trust, we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.