Job description

Job responsibilities

Please refer to the full job description , profile supplement and person specification attached to this vacancy

Person Specification

Qualifications

Essential

• GCSE at grade 4 or above in English Language, or Key Skills at level 2 in Literacy (or equivalent)
• GCSE at grade 4 or above in Mathematics, or Key Skills at level 2 in numeracy (or equivalent)
• oNVQ Level 2 (or equivalent) in a related subject

Desirable

• oFull UK manual driving licence
• oBereavement Support training (CRUSE or SANDS)

Knowledge

Essential

• oKnowledge of legal requirements and Trust Policies in relation to bereavement services.

Desirable

• oUnderstanding of computer systems and databases.

Experience

Essential

• Experience in Practical Bereavement Support
• Experience of dealing with members of the public

Desirable

• Experience of practical issues relating to bereavement support within the NHS setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North Tees & Hartlepool NHS Foundation Trust

Address

University Hospital of North Tees

Stockton-on-Tees

TS19 8PE

United Kingdom

Employer's website

https://www.nth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

A full job description is available but ideally the candidate would have experience, or a willingness to develop skills in :

· Management of LTCs - Diabetes, Coronary Heart Disease, COPD

· Support and advise women requesting information relating to family planning needs and those presenting for cervical cytology consultations

· Travel advice and vaccinations

· Routine immunisations/Childhood immunisations

· Hypertension Management

· Peak Flow Readings and Spirometry

· Wound care, ulcer care and Doppler assessment

· Removal of Sutures

· New Patient Medicals and Urinalysis

· ECG recordings

· Venepuncture

· Ear syringing

· Chaperoning and assisting patients where appropriate who are being examined by another clinician

· Assisting GPs with minor surgery and coil fittings

· Requesting pathology tests, for example urine culture, swabs

· Following agreed clinical protocols with referral to senior nurses or GPs as appropriate

· Supporting housebound long term condition reviews and vaccination programmes such as Covid and Influenza

· Assist in and perform routine tasks related to patient care as directed by senior nursing staff and GPs

· Participate in the support and supervision of students and junior nursing staff in clinics. Referring any concerns or development needs to their mentor or clinical service manager.

Person Specification

Qualifications

Essential

• Registered Nurse with current NMC registration
• Willingness to learn and acquire new skills
• Evidence of appropriate knowledge base
• Membership of a professional body
• Experience and / or qualifications in venepuncture, taking and interpreting blood pressures, ECG and wound care
• Ear irrigation qualification or willingness to undertake

Desirable

• Post registration study in topics allied to general practice
• Basic/advanced certificate in life support
• Experience and / or qualifications in vaccinations and immunisations
• Experience in chronic disease management or a willingness to undertake training in these areas if don't already possess qualifications

Experience

Essential

• Insight and understanding of current NHS issues in nursing and the NHS
• Interest and basic knowledge in long-term conditions
• Demonstrate an understanding of audit
• Computer skills
• Undertaken mentorship training
• Awareness of the national service framework guidelines
• Understanding of Health & Safety issues

Desirable

• Experience of working within a Primary Care setting
• Computer skills
• Undertaken mentorship training
• Awareness of the national service framework guidelines
• Understanding of Health & Safety issues

Skills & Qualities

Essential

• Good interpersonal skills, both oral and written
• Evidence of problem solving and decision making skills
• Good team player
• Ability to be reflective, accept criticism and act constructively
• Willingness to accept additional responsibilities
• Punctual time keeper

Desirable

• Flexibility for cover
• Positive role model
• Uses initiative
• Gets on well with people at all levels
• Experience in using SystmOne clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Warrengate Medical Centre

Address

Upper Warrengate

Wakefield

West Yorkshire

WF1 4PR

United Kingdom

Employer's website

https://www.warrengate.org.uk (Opens in a new tab)

Job description

Job responsibilities

KEY DUTIES / RESPONSIBLITIES

To ensure implementation of the services Health Equity Action Plan in collaboration with senior leadership team of LMWS.

To support, motivate, develop and coach staff who have a focus of Health Equity within their role across the service.

To ensure the service has robust arrangements in place to capture, analyse and act on equality monitoring data to inform service improvements and employment best practice.

To produce monthly dashboard reports and quarterly impact reports on equality monitoring and workforce data, suggestions recommendations and lessons learnt.

To write and present annual diversity audit reports covering workforce and service delivery.

Where needed, Chair and support working/sub/task & finish groups as directed by the leadership team.

To work closely with the Head of Health Equity, service managers and their teams to ensure consistency of approach and be one point of contact for expert advice including the delivery of briefing sessions.

To draft relevant policies, procedures and support the development of strategies as directed by the LMWS leadership team.

To draft and present performance reports to the leadership team on work related to health equity.

To work in partnership with HR and Strategic Delivery/Operational Delivery colleagues to inform and support inclusive staff recruitment, retention and development strategies.

To deliver and facilitate learning and training sessions as directed by the LMWS Leadership team.

To deliver induction seminars to the LMWS workforce outlining the Health Equity within LMWS.

To lead on specified projects/development work as directed by the LMWS leadership team and have knowledge and understanding of other health equity projects.

To support the service to facilitate service user consultation and involvement activities with support from the coproduction team.

To develop links, relationships and alliances with organisations in the city representing protected characteristic groups and diverse communities.

To represent the service on local, regional and national equality/diversity/health equity networks/forums.

To keep up to date and share knowledge around current legislative, public policy and best practice advice and guidance on equality, diversity and inclusion matters.

To share best practice and learning with the LMWS senior leadership team e.g. case studies.

MANAGING STAFF

To provide operational day to day management support to staff, assisting them to develop and fulfil the needs of their roles.

To support and participate in the recruitment, selection and induction of Touchstone employees as appropriate.

SERVICE DEVELOPMENT

To maintain an up-to-date knowledge of equality, diversity, inclusion and to apply this knowledge to the needs of the LMWS service.

To support development of a cohesive service team that meets the needs of theLMWS service and its partners.

FINANCE

To support and manage delegated budgets and ensure all purchasing is undertaken in accordance with Touchstones and LMWSs expectations.

GENERAL

To actively promote and provide information about the LMWS service and equal opportunities best practice to other Touchstone services and to people/agencies with an interest in the work of the LMWS.

To be inducted, line managed, performance managed and appraised in line with the organisations HR policies and procedures.

To be responsible for personal learning and development where appropriate and undertake training, both mandatory and optional, to increase knowledge, skills and awareness.

To provide monitoring information and reports as part of funding and organisational requirements and for the Board of Trustees as requested by Touchstone management.

To operate within the values, aims, policies and practices of Touchstone at all times and to be committed to and promote the organisations equal opportunities and anti-discriminatory policies.

To keep the Head of Health Equity informed of serious incidents, safeguardingissues, health & safety concerns, financial issues, service user and staff welfareissues.

To be aware of and employ the general practices of organisational Safeguarding, Health and Safety and Security policies and ensure these are adhered to at all times.

To ensure that appropriate monitoring and evaluation systems are set up andmaintained. This includes the development of new record keeping systems, analysing information and compiling reports based on qualitative and quantitative monitoring and evaluation data as required by commissioners and Touchstone.

To support on the development and maintenance of links with public and voluntarysector partners.

To always work as part of a team. This includes working with other staff,attending team and staff meetings and developing a teamwork approach to allaspects of the work.

To be aware of and apply the principles of Trauma Informed Practice.

To participate and be included in Touchstones Manager on Call rota.

To be an information asset owner ensuring information is dealt with in accordance with information governance, data protection and GDPR e.g. including carrying out data protection impact assessments, data flow, service records of process activity. Also to prepare information in accordance with data subject access requests.

To ensure that staff attend mandatory training on information governance, data protection and GDPR and Policies are adhered eg Confidentiality, Communications, Internet, Email and Telecommunications and steps are taken to ensure that confidential information is secure e.g. service user data.

To ensure information is dealt with in accordance with Touchstones policiesaround GDPR, Confidentiality, Communications, Internet, Email andTelecommunications and steps are taken to ensure that confidential information is secure e.g. volunteer and service user data.

To ensure that Data Protection, Health & Safety, Complaints Handling and Corporate Governance requirements are met.

To undertake out of hours and weekend work as required by the service.

To undertake any other duties as directed by the Head of Health Equity, in line with the responsibilities of this post.

Person Specification

Equal Opportunities

Essential

• Must be able to recognise discrimination in its many forms and be willing to put into practice Touchstones Equality Policies.
• Must demonstrate sensitivity to the needs of marginalised groups in the planning and delivery of services.
• A commitment to provide high quality services to the diverse communities of Leeds.

Experience

Essential

• Considerable experience of leading or supporting on equality, diversity and inclusion in services/organisations with positive outcomes.
• Effectively working in a Social and Health Care or Public/Charity sector setting.
• Successful leadership record in the area of equality/ diversity/inclusion.
• Successful management, leadership and motivation of colleagues, staff and others to meet individual, service and organisational objectives.
• Positively engaging people with equality, diversity and inclusion and supporting positive change in services/organisations.
• Track record of successfully working closely with senior leaders and decision makers.
• Effectively producing and presenting reports/ information to senior management teams/boards.
• Experience of analysing complex data and intelligence and presenting this information in a clear and concise manner.
• Facilitating and delivering training and management briefings.
• Working within multi-partnership projects/services.
• Successfully planning and delivering services to marginalised or protected characteristics groups.
• Working in way that supports coproduction and the service user voice.

Desirable

• Experience of working in mental health service.
• Project Management experience.

Qualifications

Essential

• NVQ Level 5 in Management or equivalent management qualification or equivalent experience.

Skills

Essential

• Excellent written and communication skills.
• Successfully leading, managing and motivating staff to meet targets and service priorities.
• Effectively analyse, draft and present information including data to senior managers/decision makers.
• Efficiently work under pressure, prioritise own workload and meet timescales.
• To effectively work in collaboration with external partners, commissioners and contractors.
• Positively influence key stakeholders and decision makers.
• Successfully embed/mainstream equality & diversity into service delivery.
• Good IT skills eg Microsoft Office, spreadsheets, Microsoft word and Outlook, Teams.

Desirable

• Conflict Management
• Effectively manage budgets and resources

Knowledge

Essential

• Expert knowledge around equality legislation, anti-discrimination practice and strategies to deliver equality of outcome.
• Knowledge of co-production and peer support in service delivery.
• A strong understanding of the current issues within health and social care with a particular knowledge around Mental Health services.
• Understanding of the causes of and solutions to Health Inequalities.
• Awareness of barriers which marginalised groups encounter when attempting to access services.
• Working knowledge of HR practice and linkages to equality and diversity.
• NHS Accessible Information Standard

Desirable

• Knowledge of Talking Therapies e.g. CBT.

Attitudes and Disposition

Essential

• Commitment to Touchstones aims and values
• Commitment to respecting diversity and anti-discriminatory/anti-oppressive practices
• A commitment to applying the principles of Trauma Informed Practice
• Commitment to personal responsibility and promoting this with other people.
• Commitment to personal development, learning and reflective practice.
• Open to change in line with the needs of the service/organisation, and ability to work flexibly
• A commitment to working collaboratively with everyone, regardless of their professional status
• Willingness to be managed and supervised.
• Recognises the need for, and can demonstrate the ability to keep confidences (within the policy of the organisation).
• Resilient and highly motivated in a challenging and fast paced work environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Touchstone

Address

Touchstone LMWS

179 - 181 Haslewood Drive

Leeds

LS9 7RE

United Kingdom

Employer's website

https://touchstonesupport.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Delivery of goods to wards and departments, wherever possible on day of receipt, carry out the unpacking of trolleys/pallets in a safe manner in a suitable location.

Full training will be offered to successful candidate.

Core hours 7.5 hours per day Mon-Fri

Establish and maintain good working relationships with Trust-based colleagues.

Carry out post duties in accordance with the Trust policies.

Person Specification

Education and qualifications

Essential

• General standard of education

Desirable

• Maths and English GCSE

Knowledge

Essential

• Email
• Basic IT skills
• Working knowledge of Oracle/Integra or willingness to learn

Experience

Essential

• Experience of working in a customer focused environment.

Desirable

• Experience of working within the NHS and an understanding of current issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

West Hertfordshire Teaching Hospitals NHS Trust

Address

Princess Alexandra Hospital

Hamstel Road

Harlow

CM20 1QX

United Kingdom

Employer's website

http://www.westhertshospitals.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Please see the attached Job Description for the full details of the post and the person specification. Full GMC with licence to practise required on application.

Person Specification

Qualifications

Essential

• Full GMC Registration
• Applicants must have MBBS or equivalent medical qualification

Desirable

• MRCP
• Additional related qualifications,

Aptitudes

Essential

• Ability to communicate effectively with clinical colleagues and support staff
• Capable of working in a multi-disciplinary team.
• Enthusiasm for service development and teaching.

Desirable

• Previous responsibility for service improvement.
• Management skills

Experience

Essential

• Equivalence to the 5 years training period in the UK National Health Service required for the specialty. Training and expertise in children's safeguarding

Desirable

• Experience in Stroke Medicine, Acute Medicine, Neurology, Geriatric Medicine or Rehabilitation Medicine
• Experience in research or published papers in area of special interest

Interests

Essential

• Commitment to develop an appropriate special interest

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Norwich

NR4 7UY

United Kingdom

Employer's website

https://www.nnuh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

The Health Centre Manager is a dynamic role which requires an enthusiastic, motivating individual who can engage and inspire a wide audience and use these connections to support system improvement across our sites.

The post holder will have day to day responsibility for the operational management of up to 5 busy Health Centres Lift Builds ensuring the sites are Health & Safety compliant.

The post holder will be responsible for the management of Clerical and Caretaking staff at various sites, this includes staff supervision, appraisals, sickness logging and monitoring and ensuring Mandatory Training is compliant.

The post holder will be responsible for ensuring the operational effectiveness and adherence to quality standards and key performance indicators for all external contracts/internal service level agreements as well as marketing and ongoing development of the service.

The post holder will have budget responsibility; this will include the day to day administering and monitoring of the budgets and being an authorised signatory

The post holder will ensure the delivery of an effective service in line with local, national and professional agendas and clinical governance.

Dimensions

• The post holder will be responsible for the management of various Health Centres/LIFT buildings (CityCare demised areas).

• The post holder will be responsible for performance managing team members against service objectives

• The post holder will be responsible for Recruitment & Selection for their sites

• The post holder will be responsible for managing Health & Sickness for their sites

• The post holder will be responsible for completing annual Building Risk Assessments for their sites

• The post holder will lead on partnership initiatives with multi-agency organisations

• The post holder will take responsibility for all support issues relating to their sites

Key Responsibilities

• To undertake the management of up to 5 busy Health Centres/LIFT Builds/leased and owned buildings throughout CityCares profile and to be responsible for the safe, effective and efficient delivery of the services ensuring key stakeholders are kept informed of any issues, problems or concerns in order that these may be addressed as a priority.

• To assess and manage the maintenance of the building and equipment, liaising with contractors to ensure the safe operation of Health Centre users, including act as point of contact for Support Services including estates, telecommunications and IT.

• To be responsible for completing annual Building Risk Assessments and ensuring any issues are dealt with appropriately. To ensure additional audits (Fire Risk Assessments/Cleaning) are actioned and signed off.

• To undertake the day to day management of clerical and ancillary staff within each site, including undertaking Performance Review and Development and identifying training and development needs.

• Managing the reception area and the provision of clerical support, to ensure staff rotas provide the capacity and capability to deliver the service to satisfy requirements and to ensure adequate cover is requested during periods of absence.

• To manage the recruitment of new team members in line with CityCare recruitment and selection procedures and to undertake coaching, training and induction of staff.

• To manage Probationary Reviews for new team members including organising new starter set-up (), have regular meetings with staff member to ensure targets are met and arrange additional training if required.

To be responsible for ensuring all essential training is completed by staff and to contribute to training needs analyses to ensure the provision of high quality, effective training for staff.

To manage sickness and absence reporting in line with CityCares Health & Sickness Policy. To record and monitor sickness and absence and to be responsible for ensuring the procedure is followed for Long / Short Term sickness.

Authorised signatory for travel expenses and additional hours.

Maintain strict confidentiality in relation to all issues concerned within the service, ensuring staff are aware of their obligations under the FOI, Information Governance and Data Protection Act.

To employ communication skills to negotiate with GPs and other stakeholders on sensitive and contentious issues regarding future service delivery, service provision and ways of working, with sensitivity and diplomacy.

Deal with matters raised under the complaints procedure / protocol and using the procedure / protocol when answering queries.

To ensure that effective Business Contingency Plans are in place to meet unexpected increase in demand / emergency situations.

To maintain good budgetary control and identify any relevant risk to the service.

Together with the Area Health Centre Manager and other stake holders, review contract deliverables and ensure that the highest quality service is delivered.

To collate, analyse and provide complex information and/or data such as patient surveys, planned preventative maintenance reports, infection control and fire risk assessment action plans and clinic room usage data for the ICB, to support service improvement or disseminate to stake holders, adapting communication styles to suit the target audience.

To support the Area Health Centre Manager in ensuring any new policies, systems and processes are in line with national best practice and adhered to ensuring information is cascaded appropriately to support service development.

Influence, persuade and negotiate with managers in developing processes, in relation to the service/sites.

To aim to resolve client queries and provide information to patients by personal contact and by telephone and to work closely with GP Practices, NHS PS, CHP, Private Landlords, Other Providers, Local Authority and relevant agencies and establish links to improve Service provision.

Attend meetings with internal stakeholders, NHSPS, CHP, Private Landlords, Other providers, Local Authority to ensure engagement, working with locality managers across all CityCare services.

To identify, address and refer health and safety matters relating to sites and deliver building related health and safety induction to staff.

To hold regular team meetings including organising venue, arranging agendas and ensuring relevant paperwork is available for attendees.

Advanced use of IT packages including manipulating/designing spreadsheets.

To record and act upon all incidents that are potential hazards and dangerous occurrences in relation to the Health and Safety Act, including completing Risk Assessments/Audits.

To be responsible for operationalising team moves and relocations, ensuring adequate office space, ensuring sufficient furniture and IT equipment and organising logistics.

Person Specification

Experience

Essential

• Experience of working in a health or social care setting
• Experience of engaging peers and managers through strong communication and negotiation skills
• Experience of and ability to use a range of IT packages
• Experience of managing staff
• Experience of multi-agency working
• Experience of Change management
• Risk assessment and management
• Information management
• Undertaking Audits
• Performance management
• Successful conflict resolution

Skills and Attributes

Essential

• Ability to communicate in a variety of ways with a variety of different audiences, including verbal, written and presentation skills, adapting communication styles to suit
• Effective interpersonal skills and the ability to build and maintain effective working relationships with a variety of different audiences
• Knowledge and understanding of Information Governance and management of citizen data
• Ability to collate information, progress actions and undertake performance monitoring and reporting as required
• Analytical skills and the ability to interpret complex data, information and audit findings
• Excellent organisational skills using systematic, thorough and logical approaches
• Ability to manage multiple and competing demands, work autonomously and deliver on agreed objectives and targets accurately within tight deadlines
• Ability to effectively manage staff, providing support, guidance, and mentoring
• Strong negotiation and influencing skills
• Ability to manage change effectively
• Strong delegation skills
• Ability to use initiative

Qualifications

Essential

• Level 4 NVQ Diploma in Business administration or equivalent level of training and experience
• ECDL or equivalent level of IT training and/or experience

Desirable

• Project Management qualification, i.e. NVQ or QSIR

Employer details

Employer name

Nottingham CityCare Partnership CIC

Address

Nottingham Citycare Partnership

Old Basford Health Centre

1 Bailey Street

NOTTINGHAM

NG6 0HD

United Kingdom

Employer's website

https://www.nottinghamcitycare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

The Health Centre Manager is a dynamic role which requires an enthusiastic, motivating individual who can engage and inspire a wide audience and use these connections to support system improvement across our sites.

The post holder will have day to day responsibility for the operational management of up to 5 busy Health Centres Lift Builds ensuring the sites are Health & Safety compliant.

The post holder will be responsible for the management of Clerical and Caretaking staff at various sites, this includes staff supervision, appraisals, sickness logging and monitoring and ensuring Mandatory Training is compliant.

The post holder will be responsible for ensuring the operational effectiveness and adherence to quality standards and key performance indicators for all external contracts/internal service level agreements as well as marketing and ongoing development of the service.

The post holder will have budget responsibility; this will include the day to day administering and monitoring of the budgets and being an authorised signatory

The post holder will ensure the delivery of an effective service in line with local, national and professional agendas and clinical governance.

Dimensions

• The post holder will be responsible for the management of various Health Centres/LIFT buildings (CityCare demised areas).

• The post holder will be responsible for performance managing team members against service objectives

• The post holder will be responsible for Recruitment & Selection for their sites

• The post holder will be responsible for managing Health & Sickness for their sites

• The post holder will be responsible for completing annual Building Risk Assessments for their sites

• The post holder will lead on partnership initiatives with multi-agency organisations

• The post holder will take responsibility for all support issues relating to their sites

Key Responsibilities

• To undertake the management of up to 5 busy Health Centres/LIFT Builds/leased and owned buildings throughout CityCares profile and to be responsible for the safe, effective and efficient delivery of the services ensuring key stakeholders are kept informed of any issues, problems or concerns in order that these may be addressed as a priority.

• To assess and manage the maintenance of the building and equipment, liaising with contractors to ensure the safe operation of Health Centre users, including act as point of contact for Support Services including estates, telecommunications and IT.

• To be responsible for completing annual Building Risk Assessments and ensuring any issues are dealt with appropriately. To ensure additional audits (Fire Risk Assessments/Cleaning) are actioned and signed off.

• To undertake the day to day management of clerical and ancillary staff within each site, including undertaking Performance Review and Development and identifying training and development needs.

• Managing the reception area and the provision of clerical support, to ensure staff rotas provide the capacity and capability to deliver the service to satisfy requirements and to ensure adequate cover is requested during periods of absence.

• To manage the recruitment of new team members in line with CityCare recruitment and selection procedures and to undertake coaching, training and induction of staff.

• To manage Probationary Reviews for new team members including organising new starter set-up (), have regular meetings with staff member to ensure targets are met and arrange additional training if required.

To be responsible for ensuring all essential training is completed by staff and to contribute to training needs analyses to ensure the provision of high quality, effective training for staff.

To manage sickness and absence reporting in line with CityCares Health & Sickness Policy. To record and monitor sickness and absence and to be responsible for ensuring the procedure is followed for Long / Short Term sickness.

Authorised signatory for travel expenses and additional hours.

Maintain strict confidentiality in relation to all issues concerned within the service, ensuring staff are aware of their obligations under the FOI, Information Governance and Data Protection Act.

To employ communication skills to negotiate with GPs and other stakeholders on sensitive and contentious issues regarding future service delivery, service provision and ways of working, with sensitivity and diplomacy.

Deal with matters raised under the complaints procedure / protocol and using the procedure / protocol when answering queries.

To ensure that effective Business Contingency Plans are in place to meet unexpected increase in demand / emergency situations.

To maintain good budgetary control and identify any relevant risk to the service.

Together with the Area Health Centre Manager and other stake holders, review contract deliverables and ensure that the highest quality service is delivered.

To collate, analyse and provide complex information and/or data such as patient surveys, planned preventative maintenance reports, infection control and fire risk assessment action plans and clinic room usage data for the ICB, to support service improvement or disseminate to stake holders, adapting communication styles to suit the target audience.

To support the Area Health Centre Manager in ensuring any new policies, systems and processes are in line with national best practice and adhered to ensuring information is cascaded appropriately to support service development.

Influence, persuade and negotiate with managers in developing processes, in relation to the service/sites.

To aim to resolve client queries and provide information to patients by personal contact and by telephone and to work closely with GP Practices, NHS PS, CHP, Private Landlords, Other Providers, Local Authority and relevant agencies and establish links to improve Service provision.

Attend meetings with internal stakeholders, NHSPS, CHP, Private Landlords, Other providers, Local Authority to ensure engagement, working with locality managers across all CityCare services.

To identify, address and refer health and safety matters relating to sites and deliver building related health and safety induction to staff.

To hold regular team meetings including organising venue, arranging agendas and ensuring relevant paperwork is available for attendees.

Advanced use of IT packages including manipulating/designing spreadsheets.

To record and act upon all incidents that are potential hazards and dangerous occurrences in relation to the Health and Safety Act, including completing Risk Assessments/Audits.

To be responsible for operationalising team moves and relocations, ensuring adequate office space, ensuring sufficient furniture and IT equipment and organising logistics.

Person Specification

Experience

Essential

• Experience of working in a health or social care setting
• Experience of engaging peers and managers through strong communication and negotiation skills
• Experience of and ability to use a range of IT packages
• Experience of managing staff
• Experience of multi-agency working
• Experience of Change management
• Risk assessment and management
• Information management
• Undertaking Audits
• Performance management
• Successful conflict resolution

Skills and Attributes

Essential

• Ability to communicate in a variety of ways with a variety of different audiences, including verbal, written and presentation skills, adapting communication styles to suit
• Effective interpersonal skills and the ability to build and maintain effective working relationships with a variety of different audiences
• Knowledge and understanding of Information Governance and management of citizen data
• Ability to collate information, progress actions and undertake performance monitoring and reporting as required
• Analytical skills and the ability to interpret complex data, information and audit findings
• Excellent organisational skills using systematic, thorough and logical approaches
• Ability to manage multiple and competing demands, work autonomously and deliver on agreed objectives and targets accurately within tight deadlines
• Ability to effectively manage staff, providing support, guidance, and mentoring
• Strong negotiation and influencing skills
• Ability to manage change effectively
• Strong delegation skills
• Ability to use initiative

Qualifications

Essential

• Level 4 NVQ Diploma in Business administration or equivalent level of training and experience
• ECDL or equivalent level of IT training and/or experience

Desirable

• Project Management qualification, i.e. NVQ or QSIR

Employer details

Employer name

Nottingham CityCare Partnership CIC

Address

Nottingham Citycare Partnership

Old Basford Health Centre

1 Bailey Street

NOTTINGHAM

NG6 0HD

United Kingdom

Employer's website

https://www.nottinghamcitycare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Person Specification

Experience

Essential

• NHS experience
• IT experience

Desirable

• Admin/Organisational Skills
• Cerner
• Medical terminology

Experience and Skills

Essential

• Patient/customer service

Desirable

• Communication
• RTT pathways

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

London North West University Healthcare NHS Trust

Address

Ealing Hospital

Uxbridge Road

Southhall

UB1 3HW

United Kingdom

Employer's website

https://www.lnwh.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

CLINICAL

To work as part of a team of Oncology, Haematology and Elective Surgery Specialist Dietitians and Macmillan Dietetic Support Workers, and as an integral member of multiple tumour-site specific multidisciplinary teams to ensure a holistic approach to patient care. This involves attending oncology team meetings, dietetic department meetings and liaising with Oncologists, Specialist Nurses, Radiographers, Allied Health Professionals, Dietetic colleagues, Dietetic Assistants and GPs regarding dietetic and nutritional support for Oncology patients in order to optimise nutritional status during treatment.

Organise own workload, prioritising and balancing patient-related and professional demands and contributing to the effectiveness of the oncology team.

To assess and prioritise referrals made by members of the multidisciplinary team

To review how the dietetic service is provided along the patient pathway, in order to provide an effective use of time and resources.

Obtain and analyse relevant information from different sources including: electronic patient records, the client, staff and/or carers, in order to make a comprehensive assessment of the patients diagnosis, prognosis and treatment plans so that a decision on the most appropriate dietetic treatment to support this can be made in the short and long term.

Interpret and monitor biochemical data generally and specifically in relation to patients receiving cancer treatment.

Assess patients nutritional status by weight history, fluid balance, nutritional intake, stool output, vomiting and physical signs of deficiency.

Estimate nutritional requirements using specific assessment tools and calculations. To remain up to date with the literature and ensure that this is an evidence based process and clinically relevant to oncology patients.

Formulate individualised patient care plans, artificial feeding regimens, taking into consideration factors which may affect requirements or help/hinder provision of nutrition support such as: prescribed drugs, biochemical derangements, fluid balance etc. Within the care plan this could include modified-texture diets, oral nutritional supplements and enteral tube feeds.

Evaluate the effectiveness of nutritional goals and modify these goals and care plans as necessary based on ongoing analysis, assessment of information available and changing patient needs.

Address and monitor their changing nutritional needs over the course of their disease and advise other members of the multidisciplinary team.

Modify dietary advice according to biochemistry, lifestyle, treatment undertaken, drugs and associated medical conditions adding to complexity of dietetic management.

Use communication techniques i.e. behavioural change and motivational interviewing to work with the patient to adapt their diet.

Communicate effectively and sensitively with patients, carers and other health professionals. Skills of persuasion, motivation, explanation and gaining consent may be used in a wide variety of different, sometimes sensitive, situations. It is important to be able to communicate complex information at an appropriate level. Barriers to communication may be evident e.g. loss of sight, loss of hearing, lack of English, both written and spoken, requiring the use of translators.

Deal with patients with chronic conditions and those with poor outcomes/terminal conditions.

To be sensitive to the religious and ethnic needs of patients' dietary requirements.

To be actively involved with the development of evidence based, trust-wide guidelines - to be a resource to other dietitians as a specialist surgical practitioner, writing and compiling diet sheets, protocols and advice.

To provide specialist training and supervision of dietetic colleagues and students using skills of reflective practice.

To cover for other dietitians when sickness or leave necessitates.

Any other duties that may from time to time be allocated by the Team Leader and Acute Dietetic Service Manager

PROFESSIONAL

Be accountable for own actions within the professional, ethical and legal framework for dietetics set out in the Health and Care Profession Councils code of practice for Dietitians and the British Dietetic Associations professional standards for Dietitians.

To take responsibility for own continuing professional development and providing evidence for this by maintaining a CPD portfolio. CPD involves critical evaluation of scientific papers, attending professional development meetings, working as a reflective practitioner and attending relevant internal/external courses.

Participate in annual appraisal, identifying own developmental and training needs and setting personal developmental objectives.

To participate in departmental audits and initiate audit within own work area in order to monitor and evaluate whether local/national/international standards are being met and make recommendations for change. To be involved with the planning of departmental clinical effectiveness and audit strategies.

Actively contribute to the dietetic student training program, facilitating the development of skills and knowledge, being involved in the assessment process and acting as a mentor to students.

To provide specialist advice, teaching and training to dietetic colleagues, students or members of the multidisciplinary team, regarding the nutritional management of patients, particularly with respect to OG surgical procedures.

To have a detailed understanding of different surgical procedures and systemic anticancer treatments and their side effects.

To take the lead on corporate departmental projects.

ORGANISATIONAL

To determine priorities for own work area based on clinical need and balance patient caseload with professional demands.

To collect data as required by the department, trust and outside agencies.

To maintain accurate and up to date documentation of patient interventions on electronic records. To communicate dietetic interventions to appropriate members of the multidisciplinary team by documentation within nursing/medical notes or by means of generating a letter/report.

Person Specification

Qualifications

Essential

• Registration as a Dietitian with HCPC
• BSc (Hons) Nutrition / Dietetics degree or post graduate diploma or equivalent
• Evidence of a range of CPD activities

Desirable

• Completion of relevant post registration clinical courses (e.g. PENG, clinical supervisory skills, behavioural change).
• Member of BDA & relevant BDA Interest Group

Experience

Essential

• Demonstrates knowledge, skills and experience of a wide range of clinical areas
• Range of experience of nutrition support, including managing patients requiring artificial nutritional
• Experience of working as part of a multidisciplinary team.
• Experience of teaching and training.

Desirable

• Experience of Oesophagogastric Surgery
• Experience of service development, research or audit

Behavioural Skills

Essential

• Ability to work autonomously & as part of a team.
• Able to set priorities and manage own time.
• Adaptable and flexible.

Technical Skills

Essential

• IT skills (e.g. experience of working with electronic patient records, Microsoft Teams, Microsoft Office 365, preparation of audit reports and presentations, internet use)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Churchill Hospital

Old Road

Headington, Oxford

OX3 7LE

United Kingdom

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.

Person Specification

Experience

Essential

• Recent school nursing experience
• Be able to co-ordinate health promotion initiatives in line with local and national health improvement targets
• Experience of working collaboratively as part of a multi-disciplinary team and inter-agency working
• Experience of organising and managing own workload
• Experience of assessing, planning and implementing programmes of care and writing care plans
• Experience in providing practice based learning support to others
• Experience of evidence based care
• Experience of supervising students

Desirable

• Counselling qualification
• Teaching qualification
• Mental Health First Aid training

Essential and Desirable

Essential

• Registered Nurse/Midwife (current)
• Specialist Community Public Health Nurse (SCPHN) School Nursing / Differing in Practice in school nursing / or SCPHN School Nursing student in consolidated practice
• Evidence of continuing post- registration education and training

Desirable

• Practice Assessor course
• PSHE Course
• Community nurse prescribing qualification or prepared to work towards.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Central London Community Health Trust

Address

Lavender Steers Mead Children's Centre,

Lavender Park Pavilion, Lavender Ave

Londons

CR4 3HL

United Kingdom

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE: SALARIED GENERAL PRACTITIONER

REPORTS TO: THE PARTNERS

HOURS OF WORK: TBC

LOCATION: 72 CLARENCE AVENUE, LONDON, SW4 8JP

Job Description:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities:

• In accordance with the practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• In consultation with patients and in line with current practice disease management protocols, developing care plans for health
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and read-coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Providing advice on the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Hand hygiene standards for self and others
• Managing directly all incidents of accidental exposure
• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand cleansing facilities, wipes etc, and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
• Safe management of sharps use, storage and disposal
• Maintenance of own clean working environment
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Undertaking periodic infection control training (minimum twice annually)
• Correct waste and instrument management including handling, segregation, and container use
• Maintenance of sterile environments

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

Essential

• GMC Registered, not subject to suspension
• Qualified General Practitioner
• Currently on a CCG performers list
• Clear enhanced DBS check

Desirable

• Evidence of CPD
• MRCGP, DRCOG
• DFSRFH & competence in coil insertion
• Work as a GPWSI
• Minor surgery skills

Qualifications

Essential

• GMC Registered, not subject to suspension
• Qualified General Practitioner
• Currently on a CCG performers list
• Clear enhanced DBS check

Desirable

• Evidence of CPD
• MRCGP
• DRCOG
• DFSRFH and competence in coil insertion
• Work as a GPWSI
• Minor surgery skills

Qualifications

Essential

• GMC Registered not subject to suspension
• Qualified General Practitioner
• Currently on a CCG performers list
• Clear enhanced DBS check

Desirable

• Evidence of CPD
• MRCGP
• DRCOG
• DFSRFH and competence in coil insertion
• Work as a GPWSI
• Minor surgery skills

Experience

Essential

• Experience of working in UK General Practice
• Experience of working with vulnerable groups

Desirable

• Teaching of registrars or F2 or medical students
• Delivery of clinical audit
• QOF management
• Experience using EMIS Web and Docman

Skills and abilities

Essential

• Understanding of NHS system
• Understanding of Challenges facing NHS
• Understanding of vulnerable groups and how to support them
• Team player
• Calm under pressure
• Friendly and inclusive
• Commitment to development
• Excellent communication skills
• Strong Microsoft office skills
• Excellent record keeping
• Excellent time management
• Able to work autonomously
• Able to bring fresh ideas

Desirable

• Understanding of QOF and Enhanced Services
• Understanding of Neighbourhood or place based working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Clapham Park Group Practice

Address

72 Clarence Avenue

London

SW4 8JP

United Kingdom

Employer's website

https://www.claphamparkgp.com/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilitiesa) Provides feedback about how reception and administrative procedures work in practice in the UTC to help with identifying improvements.b) Books patients that attend the UTC onto the computer system and makes appointments for follow up clinics. Assists with photocopying and posting of letters as required to various agencies.c) Assists new staff recruited to the reception team by demonstrating own duties and explaining procedures and standards.d) Participates in the performance development review process, and attends training courses that are mandatory and for personal development.e) Has a responsibility in ensuring the privacy, dignity and confidentiality of patients, relatives and colleagues is respected at all times or responsibility for the maintenance of equipment, buildings or other physical assets.

Person Specification

Qualifications

Essential

• School leaving qualification (GCSE or equivalent) in maths and English language or able to demonstrate equivalent competence or experience.
• NVQ Level 2 or equivalent qualification in business administration or equivalent experience

Experience

Essential

• Keeping personal or sensitive information confidential
• Producing documents, letters and email using IT
• Excellent telephone and communication skills
• Previous experience in dealing with the general public

Desirable

• Previous experience of activities that involve receiving queries from others providing information, directions or taking and passing on messages
• Working as part of a team - making a contribution and helping others.

Skills and Knowledge

Essential

• Able to remain calm and polite when it is busy or if dealing with someone who is upset or worried about their health.
• Good written and spoken English
• Able to record accurate information over the telephone or face to face

Desirable

• Excellent organisational skills

Other

Essential

• Ability to work variable hours between 7am-10:30pm Monday - Sunday

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sussex Community NHS Foundation Trust

Address

Crawley Hospital

Crawley

RH11 7DH

United Kingdom

Employer's website

https://www.sussexcommunity.nhs.uk/work-with-us/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Medical Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

• Greet patients in a friendly manner.
• Direct patients appropriately within the practice and provide information as required.
• Ensure that patients without appointments, but who need to be seen on the day, are dealt with in a logical and non-disruptive manner.
• Respond to all queries and requests for assistance from patients and other visitors, including assisting patients to complete the relevant NHS forms.
• Action any admin tasks and requests in an efficient and effective
• Follow Practice procedures for opening and closing of all sites.
• Ensure total familiarity with all the appointment systems including the regular and incidental variations.
• Book appointments and recalls.
• Direct patients appropriately within the practice and provide information as required.
• Ensure patient confidentiality is maintained at all times.

Call Handling Duties

• Responding promptly to calls and providing a high level of service and signposting patients appropriately and effectively.
• Offering clear and concise information to patients, such as answering questions or explaining services.
• Making any outbound calls to follow up on previous inquiries or to provide additional information.
• Identifying when a call needs to be escalated to a higher level of support or management and doing so effectively.
• Ensuring calls are handled professionally, maintain a positive tone, and adhering to company standards.
• Ensure adherence to practice guidelines for patient identification.
• Manage all telephone and home visit requests as per the practice policy ensuring that all patient contact information is up to date.
• Participate in 121 meeting to review the quality of calls through call recordings and reflect on any improvements if required.
• Consistently maintain high productivity to foster positive feedback.
• Ability to deal with challenging situations calmly when required.
• Schedule and manage appointments for GPs, nurses, and other healthcare professionals.
• Handle appointment changes, cancellations, and reminders efficiently.
• Monitor appointment availability and optimize scheduling to reduce patient waiting times.

Person Specification

Other Requirements

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Always maintain confidentiality

Desirable

• Experience of working in a healthcare setting
• Training or qualifications in administration, IT, or other related areas.
• Experience in an administrative role.

Qualifications

Essential

• A sound general education to GCSE level or equivalent, or equivalent working experience.
• A good standard of grammar and spelling in the English language.

Experience

Essential

• Experience of dealing with the general public, preferably in a customer service environment.
• Experience of using computers, with good keyboard skills
• Good administrative and organisational skills, with the ability to prioritise work.

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Initiative and judgement (knowing when to ask for help)
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Skills

Essential

• Excellent administration and organisational skills with the ability to manage time effectively to meet deadlines.
• The ability to work independently and use initiative
• The ability to produce work that is accurate, thorough, and well presented.
• A friendly and approachable manner, good with people skills, showing understanding, care, and assertiveness when appropriate
• A conscientious approach and commitment to working in an adaptable and flexible manner
• The ability to work calmly and effectively and deal with multiple demands even when busy.
• The ability to cope with occasional exposure to challenging behavior, distressing circumstances, or emotional events
• The ability to deal with personal information sensitively and respect peoples right to confidentiality
• The ability to work positively as a member of a busy team.
• The ability to influence others positively, negotiate constructively and resolve conflict successfully.
• The ability and willingness to engage with individuals to improve their personal performance
• The ability to give good and regular attendance.
• Demonstrate your competence in the English language. Assessed at interview/ Certificate of English proficiency

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Brownlow Group Practice

Address

Brownlow Group Practice

70 Pembroke Place

Liverpool

L69 3GF

United Kingdom

Employer's website

https://www.brownlowhealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

Person Specification

Education and Qualifications

Essential

• City & Guilds/ NVQ 2 certificate or demonstrable equivalent level of experience in mechanical/electrical engineering
• Clean UK Driving License

Desirable

• First aid qualification
• COSHH trained

Occupational Experience

Essential

• Technician experience in a similar environment
• Good literacy and numeracy skills

Desirable

• Experience of working in the community.
• Experience of specialist equipment and/or wheelchairs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northern Lincolnshire and Goole NHS Foundation Trust

Address

Scunthorpe / Grimsby

Scunthorpe / Grimsby

DN15 7BH

United Kingdom

Employer's website

https://www.nlg.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The "must haves" for you to be considered for this role:

• Have the relevant professional qualification for a Mental Health Nurse
• Able to work flexibly on a shift pattern to cover CRHTT Service as required
• The ability to travel independently between locations to fulfil the requirements of the position.

For further information about the role, please see attached job description and person specification.

Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, its important that examples and responses given in your supporting statement genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.

In addition to explaining how you meet the person specification, you must complete your employment history for at least the last five years. Any experience, skills or responsibilities referenced in your supporting statement should be evidenced within your employment history. Applications that do not include sufficient employment history to support the experience claimed may not be shortlisted.

We're committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Stonewall Proud Employer, Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Rashieda Ebrahim on 03002473001 or email: [email protected] who'll be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Person Specification

Education, qualifications or training

Essential

• Registered Mental Health Nurse
• NMC Registration
• Specialist knowledge acquired through post graduate short courses, training and equivalent experience, in a relevant field.

Continuous Professional Development

Essential

• Evidence of continuing professional development

Previous Experience

Essential

• Demonstrable experience of working autonomously to deliver high quality and evidence-based nursing care.
• Experience in providing supervision to junior colleagues and students in the completion of routine nursing and clinical skills.
• Uphold the Trust's values of being caring, committed and working as team through demonstrable examples and experience.

Knowledge, skills and abilities

Essential

• Demonstrable understanding of an acute mental health environment and relevant legislation such as the Mental Health Act, Mental Capacity Act and DOLs
• Proficient use of digital tools and applications including Word, Outlook and patient management systems.

Additional Requirements

Essential

• Ability to travel between multiple Trust sites and non-Trust locations, including patient homes, some of which may not be easily accessible via public transport.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

Upton Hospital, Albert Street, Slough, Berkshire, SL1 2BJ

Slough

SL1 2BJ

United Kingdom

Employer's website

https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The full job description and further information can be found on the right hand side of the page and is available for you to download and review.

Further Information

We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.

If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.

Salary £39,959 - £46,656 per annum depending on skills and experience - pro rata for part time hours

Contract 12 month FTC covering maternity leave

Shift Pattern 36 hours per week - Monday to Thursday 08:30 to 16:30 | Friday 08:30 to 14:30

Location BPAS Peterborough - Ground Floor North Wing, Broadway Court, Broadway, Peterborough PE1 1RS

Apply now Interested in making a difference? Apply today to join our team.

Values & eligibility All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission. Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.

Application outcome If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.

References & pre-employment checks All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.

Person Specification

Experience

Essential

• Clinical practice experience of at least 12 months.
• Experience of general nursing or midwifery.
• Experience completing client documentation and working within guidelines, policies and procedures.
• Knowledge of Health & Safety and COSHH requirements and infection control

Desirable

• Gynaecological nursing experience or relevant speciality i.e. sexual health, contraception

Qualifications

Essential

• Registered Adult Nurse level 1 / Registered Midwife (practising)
• Active NMC registration and valid PIN

Desirable

• Contraception skills
• Ultrasound scanning skills

General

Essential

• Do you support a woman's right to choose abortion?
• Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship
• Are you aware we are unable to offer visa sponsorship for this role?
• Please state your Professional body and membership e.g. NMC Midwives (RM)
• Please state your Membership/Registration number along with your expiry/renewal date
• This role is working 36 hours per week over Monday to Friday at our Peterborough unit. Can you commit to this working pattern?
• Are you aware this role is on a 12 month fixed term contract covering maternity leave?

Desirable

• Please list any further information you wish to add in support of your application for this role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

British Pregnancy Advisory Service (BPAS)

Address

BPAS

Ground Floor North Wing

Broadway Court

PETERBOROUGH

PE1 1RS

United Kingdom

Employer's website

https://www.bpas.org (Opens in a new tab)

Job description

Job responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Qualifications and Training

Essential

• Relevant degree and/or relevant experience in communications, journalism, public relations or marketing

Experience

Essential

• Experience of working in a communications role or team
• Experience of publishing content to digital communications channels, including websites & social media platforms
• Experience of working with the media, including writing press releases and handling media enquiries
• Experience of planning and delivering, often under significant time pressure
• Experience of producing a wide range of communications materials for different channels
• Experience of multi-channel campaign delivery
• Evidence of design creativity both in briefing external suppliers and in developing in-house materials
• Content creation for digital channels, including video production and editing

Desirable

• Experience of working in the NHS, wider health, public and/or charity sectors
• Demonstrable ability to deliver results when dealing with highly sensitive issues in a complex environment
• Experience of effectively managing challenging issues and people
• Previous project management experience or experience of supporting large-scale projects that have a communications element

Knowledge and Skills

Essential

• Excellent written, verbal & presentational skills
• Strong editing & proofreading skills
• Ability to digest, analyse and interpret complex information and turn it into plain English
• Excellent and highly developed time management skills with the ability to prioritise a varied workload and meet deadlines
• Ability to work effectively with uncertainty, manage conflicting priorities or sudden unexpected demands and adjust work as required
• Ability to use own judgment to determine the appropriate course of action
• Good interpersonal, negotiating and influencing skills, with the ability to work with people in a diplomatic manner and establish positive relationships
• Knowledge of website, social media & email newsletter content management systems
• Knowledge of branding and style guidelines
• Good understanding of evaluating and measuring performance and improving engagement across digital channels
• Good working knowledge of maintaining confidentiality and implementing data protection legislation requirements
• IT literacy and competency

Desirable

• Understanding of the NHS & wider health environment, including current issues, priorities and strategic change.
• Specialist photography and/or filming skills.
• Specialist knowledge of website & social media metrics e.g. Google Analytics

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

West London NHS Trust

Address

1 Armstrong Way

London

UB1 3EU

United Kingdom

Employer's website

https://www.westlondon.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Please see the attached job description for further information on this post. Please note the job description is currently waiting approval from the Royal College.

Person Specification

Leadership

Essential

• Reflects on own performance and behaviour, seeking and acting on feedback. Able to influence and persuade to improve services Able to take on leadership role in multidisciplinary team. Knowledge of structure and management of the NHS and the Trust. Shows commitment to quality through knowledge of quality improvement and lean thinking methodology OR able to achieve within one year of appointment Able to adapt to and lead service change.

Desirable

• Able to take on a leadership role outside the multidisciplinary team. Understanding of NHS & wider health economy and its implications for the work of the Trust. Trained to standard equivalent to level 2 in TEWV Trust Quality improvement system

Academic Skills & Lifelong Learning

Essential

• Able to deliver undergraduate or postgraduate teaching and training Participated in continuous professional development Participated in research or service evaluation. Able to use and appraise clinical evidence. Has actively participated in clinical audit.

Desirable

• Able to plan and deliver undergraduate and postgraduate teaching and training relevant to this post Reflected on purpose of CPD undertaken Experienced in clinical research and / or service evaluation. Evidence of achievement in education, research, audit and service improvement: awards, prizes, presentations and publications. Has led clinical audits leading to service change

Qualifications

Essential

• MB BS or equivalent medical qualification.
• Fully registered with the GMC with a licence to practise at the time of appointment.
• Eligible for inclusion in the Specialist Register in mental health services for older people or within 6 months of gaining CCT
• Approved clinician status OR able to achieve within 3 months of appointment
• Approved under S12 OR able to achieve with 3 months of appointment

Desirable

• Qualification or higher degree in medical education, clinical research or management.
• MRCPsych or equivalent postgraduate qualification.

Clinical Knowledge & Skills

Essential

• Excellent knowledge in specialty Excellent clinical skills using bio-psycho-social perspective and wide medical knowledge Excellent oral and written communication skills in English Able to manage clinical complexity and uncertainty Makes decisions based on evidence and experience including the contribution of others Able to meet duties under MHA and MCA

Desirable

• Wide range of specialist and sub-specialist experience relevant to post within NHS or comparable service

Experience

Essential

• Describe your clinical experience relevant to this job role

Desirable

• Any other experience that may be applicable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Tees Esk and Wear Valleys NHS Foundation Trust

Address

Auckland Park Hospital

Westfield Road

BISHOP AUCKLAND

County Durham

DL14 6AE

United Kingdom

Employer's website

https://www.tewv.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Due to the strong commitment to evidence-based practice throughout the Trust, CPD and study leave will be well supported, and involvement in audit, research and policy development is encouraged and facilitated.

To be responsible in a leadership role alongside the PICU clinical specialist in planning, co-ordinating, delivering and evaluating the neuordevelopmental physiotherapy service provided, in particular to children who have CHD and complex cardiorespiratory conditions.

Manage a caseload of patients with highly complex needs, using evidence-based and client-centred principles to assess, plan, implement and evaluate interventions. Provide this service with a caseload of complex cases as an autonomous practitioner, demonstrating high-level problem solving and clinical reasoning skills, and independence in judgement.

To support the clinical lead in providing leadership for senior and junior staff, through regular supervision and annual appraisal. Contribute to the maintenance and development of the paediatric physiotherapy service. To support the Clinical Lead to ensure the continuing professional development and overall performance of all physiotherapy staff in paediatrics and as a potential member of a range of Trust quality/process improvement project groups.

To use validated and appropriate outcome measures and set individualised patient goals.

Supervise, educate and assess the performance of physiotherapy students; this would be to a graduate standard and involve working with Universities to ensure standard of practice and teaching meets the standards set by degree level qualification.

Supervise, educate and assess the performance of junior physiotherapy staff to ensure theoretical and clinical knowledge meets departmental standards.

Supervise, educate and assess the performanace of the multitherapy assistant to support their development and ensure their clinical knowledge meets departmental standards.

Undertake evidence-based audit, formulate guidelines and research projects to further own and department clinical practice within each rotation.

Person Specification

Knowledge/ Qualifications

Essential

• Equivalent or equal to a degree in Physiotherapy
• Health and Care Professional council registration

Desirable

• Member of CSP
• Member of another special interest group

Experience

Essential

• Considerable post graduate experience in a variety of paediatric areas.
• Significant neurodevelopmental experience
• Significant paediatric cardiorespiratory experience.
• Evidence of CPD
• Understanding of cardiorespiratory physiology and pathophysiology specific to post

Desirable

• Relevant validated clinical courses accredited as equivalent to masters level
• Relevant clinical courses in paediatrics

Skills

Essential

• Core skills in paediatric physiotherapy
• Ability to assess and treat complex patients in the paediatric critical care environment
• Ability to pass on skills/knowledge to others within formal and informal environments
• Able to work actively within a multidisciplinary team
• Excellent organisational and leadership skills including supervision of staff and students.
• Experience of QI, service improvement or audit
• Knowledge of safeguarding and governance experience.

Desirable

• Lecturing Skills
• Participation in research
• Presented at a conference

Personal Qualities

Essential

• Excellent interpersonal skills
• Ability to manage working in stressful environments e.g. with sick children or emotional carers.
• Commitment to personal and team development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Evelina London Childrens Hospital

Westminster Bridge Road

London

SE1 7EH

United Kingdom

Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

Job description

Job responsibilities

Integrated Discharge Team

Work collaboratively with a range of multidisciplinary and organisational teams across both hospital and community settings.

Facilitate safe and timely discharge for patients receiving End-of-Life care and those requiring Department of Health Fast Track or 100% Continuing Healthcare funding.

Promote clear and effective communication between patients, relatives, carers and professional colleagues to ensure seamless care delivery, including the exchange of sensitive clinical information.

Support effective information sharing across organisations to maintain continuity of care throughout the patient journey.

Represent community services at multidisciplinary meetings and case conferences.

Enable and empower patients and their families/carers to participate in discharge planning, promoting independence, choice and informed decision-making.

Assess and prescribe equipment required for discharge to promote patient safety and support effective care delivery within the community.

Provide clinical supervision and participate in regular one-to-one sessions with delegated members of the team.

Recognise and manage challenges associated with cross-boundary working, particularly in relation to patients with complex needs and multiple care pathways.

Contribute to the GP Liaison Service by receiving referrals for same-day assessment within the Acute Trust and managing these effectively, with a focus on avoiding unnecessary admission where appropriate.

Ensure that all patients are treated with dignity, compassion and respect at all times.

Rapid Response

Prevent avoidable hospital admissions through comprehensive assessment, care planning, implementation, treatment and evaluation of care packages tailored to individual patient needs, in accordance with Trust policies and guidelines.

Support admission avoidance by assessing, coordinating and delivering specialised care packages for patients.

Undertake a range of core nursing interventions, including intravenous antibiotic administration, wound care, clinical observations, pressure area care and risk assessments such as PURPOSE-T and MUST.

Undertake advanced clinical procedures including intravenous therapy, cannulation, syringe driver management and catheterisation.

Perform diagnostic procedures and tests, where competent, to gain a comprehensive understanding of a patients condition, including ECGs, phlebotomy, blood glucose monitoring, Point of Care Testing and interpretation of blood results.

Prescribe medication, where appropriately qualified and authorised, in accordance with independent nurse prescribing standards and professional guidelines.

Work autonomously, using advanced clinical skills and nursing knowledge to assess, plan and deliver episodes of care, referring to other services where appropriate to support patient outcomes.

Facilitate effective communication between patients, relatives, carers and professional colleagues to ensure coordinated and seamless care.

Respond to urgent referrals from health and social care professionals, using sound clinical judgement and triage skills to assess, plan and implement evidence-based interventions.

Gather, analyse and interpret information from referrers, making informed decisions and advising on the most appropriate care pathway for the patient.

Assess and prioritise unscheduled requests for nursing intervention, ensuring allocation to the most appropriately skilled clinician.

Ensure that all patients are treated with dignity, compassion and respect at all times.

Be accountable for the holistic assessment, planning, implementation and evaluation of patient care packages and treatment interventions.

Identify and manage complications associated with patient care, implementing interventions that support patients to remain safely at home wherever appropriate. Maintain accurate and contemporaneous records.

Refer patients to other services and agencies as appropriate, including Social Services and specialist teams.

Recognise and escalate unforeseen crisis situations relating to staffing, caseloads, support networks or supervision, escalating risks, actions and outcomes to senior colleagues/team members as required.

Manage personal workload and support team workload management to ensure effective delivery of community care and reduce inappropriate hospital admissions.

Coordinate and oversee complex packages of care involving multiple professionals and agencies, providing specialist advice to patients and families to support informed decision-making.

Take responsibility for maintaining and developing the clinical skills and knowledge required to support safe care for patients on the caseload.

Participate in maintaining standards of care within the team, supporting the teaching, coordination, deployment and supervision of staff in accordance with their skills, knowledge and development needs. Participate in workforce planning, including annual leave, sickness and study leave cover, where required.

Be accountable for the effective management, prioritisation and delegation of work for both self and team members. Develop personalised, evidence-based care plans and ensure care is delivered by the most appropriate member of the multidisciplinary team.

Provide education and health promotion to patients and carers regarding their condition, treatment, potential side effects and expected outcomes, encouraging self-management, independence and resilience.

Person Specification

Qualifications and Training

Essential

• RGN
• Educated to degree level or equivalent e.g. Community Specialist practitioner / PgDip
• Evidence of CPD
• MSPP or equivalent

Desirable

• Post Graduate study in relevant area
• Independent Nurse Prescribing or willingness to undertake

Experience

Essential

• Significant post registration experience
• Understanding of staff and resource management
• Understanding of multidisciplinary team working and collaborative care delivery
• Ability to work within a skill mixed team, working within quality standards
• Knowledge of discharge planning processes
• Demonstrate an understanding of research and its impact on clinical practice
• Knowledge of DoH Continuing Health Care process - Fast Track funding
• Evidence of involvement in project development work or health promotion group work
• Ability to demonstrate experience and knowledge of clinical governance and audit

Desirable

• Experience of working within a high ethnic population
• DN / Community experience
• Demonstrate an understanding of Mental Capacity Act (MCA) 2005
• Experience of discharge planning within an Acute Trust setting
• Able to demonstrate an understanding of DoH Continuing Health Care processes - Checklists, Decision Support Tool, review

Skills and Knowledge

Essential

• Evidence of up to date clinical competencies (Acute patient ass skills, recognition of red flags, venepuncture, cannulation, IV administration, Syringe Driver Management/Palliative symptom management control, catheter management, triage and prioritisation skills
• Time Management and prioritisation skills, ability to work under pressure in a changing work environment
• Ability to work flexibly as part of a team.
• Leadership skills with a high level of self-awareness
• Ability to manage and lead a team effectively
• Ability and experience to work autonomously as an independent practitioner
• Ability to work across organisational and professional boundaries
• Evidence of IT literacy, including standard keyboard skills and proficiency in systems such as Microsoft Word and Outlook
• Relevant clinical competencies in patient assessment and diagnosis, palliative care, intravenous therapy administration, and syringe driver management
• Evidence of managing complex discharges using a multi-agency approach
• Teaching, facilitation, and presentation skills
• Experience of managing patients with acute and chronic long-term conditions
• Evidence of effective communication skills with internal and external agencies and care partners

Desirable

• Experience of Systmone
• Experience of hospital IT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

Luton & Dunstable Hospital / The Poynt

The Poynt unit 2-3

Luton

LU4 0LA

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Reception Lead Coordinator. There may occasionally be a requirement to carry out other tasks dependent upon workload and staffing levels.

• Maintain and monitor the practice appointment system, processing in-person, telephone and electronic appointment requests appropriately
• Answer incoming telephone calls, transferring calls or dealing with requests as appropriate.
• Care navigate, triage and signpost patients to the most appropriate service or clinician.
• Initiate and respond to requests from patients, team members and external agencies.
• Act as a central point of contact for patients, clinicians, multidisciplinary team members and external agencies, ensuring information, messages and enquiries are managed effectively and appropriately.
• Support the smooth day-to-day running of reception operations and provide guidance and support to reception colleagues where required.
• Provide day-to-day leadership, supervision and support to reception staff, ensuring duties are carried out effectively, consistently and in line with organisational standards and procedures.
• Coordinate weekly reception staff rotas, ensuring effective and efficient departmental cover, including reception and clinical template cover where required.
• Undertake the full range of Receptionist duties as required and provide reception cover to support service delivery and business continuity.
• Work closely with HR regarding locum coordination, onboarding, compliance and staffing requirements, ensuring all relevant documentation is submitted in a timely manner.
• Coordinate reception staff onboarding and training, ensuring implementation in line with HR requirements.
• Carry out annual appraisals and 1, 3 and 6 month reviews for reception staff.
• Enter, update and clinically code patient information accurately within SystmOne and healthcare records.
• Process new and temporary patient registrations, repeat and acute prescriptions in line with practice protocols, and manage patient queries including prescription queries.
• Process emails, workflows, tasks and desk tasks in a timely and accurate manner.
• Distribute clinical and non-clinical correspondence to relevant staff members and carry out system searches as requested.
• Support patients with general enquiries, complaints and customer service matters in line with practice procedures.
• Proactively manage and diffuse complaints, concerns and difficult situations at the earliest opportunity, escalating where appropriate in line with practice procedures.
• Develop and maintain effective working relationships with members of the primary healthcare team, secondary care providers, community services and other external agencies to facilitate effective communication and patient care.
• Promote and support equality, diversity and inclusion (ED&I), confidentiality, collaborative working, learning and development, quality improvement and organisational policies and procedures.
• Assist with opening and closing procedures in accordance with practice rotas.
• Maintain clean, tidy and effective reception and waiting room areas, including notice boards and patient information displays.
• Support clinical staff with general administrative duties where required.
• Participate in audits, meetings and training sessions as required.
• Continually assess and evaluate systems and processes, recommending changes and improvements to the management team where appropriate.
• Promote positive patient experience and continuous improvement within the re Ensure reception policies, procedures and protocols are implemented, maintained and kept up to date, ensuring all duties are carried out in line with organisational requirements and best practice.

Person Specification

Other Requirements

Essential

• Flexibility to work outside of core office hours.
• Disclosure Barring Service (DBS) check.
• Covid-19 vaccinated.

Experience

Essential

• Experience of working with the general public.
• Experience of administrative duties.
• Experience of working in General Practice.
• Experience of working in a healthcare setting.

Skills

Essential

• Excellent communication skills (written and oral).
• Strong IT skills.
• Clear, polite telephone manner.
• Competent in the use of Office and Outlook.
• SystmOne user skills.
• Effective time management (planning and organising).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem solving and analytical skills.
• Ability to follow policy and procedure.

Qualifications

Essential

• Educated to GCSE level or equivalent.
• GCSE Mathematics and English (C or above).

Desirable

• AMSPAR Receptionist Qualification.
• NVQ Level 2 in Health and Social Care.
• Recognised leadership or management qualification, or equivalent.

Personal Qualities

Essential

• Polite and confident.
• Flexible and cooperative.
• Motivated.
• Forward thinker.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Newgate Medical Group

Address

Health Centre

Newgate Street

Worksop

Notts

S80 1HP

United Kingdom

Employer's website

https://www.newgatemedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please find attached the vacancy a detailed person specification and job description for further information about this role.

Person Specification

Qualification and training

Essential

• Registered Teaching and assessing
• Registered Nurse

Desirable

• NMC recognised prescribing course

Knowledge and experience

Essential

• Ability to work autonomously
• Understanding of management of NMC code of practice and requirements

Desirable

• Experience of working in primary care
• Evidence of involvement in service users advocacy and complaints resolution

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Royal United Hospitals Bath NHS Foundation Trust

Address

Royal United Hospitals , Bath

Combe Park

Bath

BA13NG

United Kingdom

Employer's website

https://www.ruh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

The main purpose of the job is to process incoming clinical correspondence and accurately assign appropriate clinical codes into the patient record using SystmOne, in line with national standards and practice protocols.

You will be required to:

• Scan incoming correspondence into the clinical system and prepare this for processing.
• Process correspondence accurately and efficiently, with a high level of attention to detail.
• Assign appropriate clinical codes to documents in line with national standards and practice protocols.
• Forward documents to clinicians/pharmacy team for action where required.
• Process all areas of your work efficiently and effectively following relevant guidelines/SOPs.
• Keep ahead of any process change / improvements and implement these into your role.
• Treat all aspects of your role with the highest level of confidentiality.
• Manage your time and workload effectively to ensure timely processing of documents, supporting safe and effective clinical care at all times.
• Work with minimum supervision.

Person Specification

Qualifications

Essential

• Fluent in English (verbal and written) with excellent communication skills.
• Current or previous experience of clinical coding.
• Current or previous experience of SystmOne.
• Good knowledge of the snomed/read code system.
• Understanding of medical terminology.
• Awareness of confidentiality and information governance regulations and procedures.
• A high level of accuracy and attention to detail.
• A 'can-do' attitude and positive outlook towards your work.
• Able to work autonomously and equally well in a team.

Desirable

• Previous experience in a primary care setting.
• Knowledge of QOF.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Front Street Surgery

Address

14 Front Street

Acomb

York

YO24 3BZ

United Kingdom

Employer's website

https://www.frontstreetsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

a) Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.

b) Manage the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.

c) Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.

d) Ensure employment law and legislation is adhered to.

e) Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working.

f) Provide support and advice to the partnership and keep them updated on practice matters.

g) Keep up to date with developments and changes within primary care.

h)Deal with the financial aspects of the practice including financial planning, forecasting etc.

i) Manage the process for payroll and pensions, ensuring accurate reporting and timely submissions.

j) Ensure the practice explores all opportunities to maximise income and reduce expenditure.

k) Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.

l) Manage the significant event and complaints processes, in line with current legislation and guidance.

m) Manage contracts and maintenance for services and equipment.

n) Oversee the review and update of all practice policies and procedures.

o) Lead and coordinate projects within the practice.

p) Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT).

q) Coordinate the practice development plan and business continuity plan.

r) Assist in the preparation of business cases for new services and provide project management, as required.

s) Ensure on-going CQC compliance.

t) Ensure the practice maintains compliance with its NHSE contractual obligations.

u) Provide advice and support to the staff and the partnership to ensure effective team working.

v) Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.

w) Facilitate partners and practice meetings and maintain an up-to-date action plan.

x) Support the management of the Patient Participation Group.

y) Manage estates and facilities, including health and safety aspects and risk assessments.

Person Specification

Experience

Essential

• Experience of working in a management or supervisory role in general practice
• Experience of managing a large team
• Experience of financial management
• Experience of business management

Desirable

• Experience of using EMIS for searches
• Experience of CQC standards and requirements

Qualifications

Essential

• Good standard of education and spoken and written English

Desirable

• Management qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Goldsworth Medical Practice

Address

York House Medical Centre

Heathside Road

Woking

Surrey

GU22 7XL

United Kingdom

Employer's website

https://www.goldsworthmedicalpractice.nhs.uk (Opens in a new tab)