Job description

Job responsibilities

ROLE DESCRIPTION

• To support the Community Rehabilitation Team and wider Complex Psychosis Pathway workforce in co-facilitating community-based groups accessed by service users across the whole service. To consult with the lead occupational therapists and/or healthy living advisors in the planning, implementation and evaluation of groups.
• To promote social inclusion for clients by facilitating and supporting access to a variety of community-based opportunities including work, social groups, education, spiritual pursuits, leisure activities to ensure holistic wellbeing.
• To participate in the delivery of care plans including attendance and contribution within the meeting and the subsequent care plan.
• To participate in Personalised Care Framework meetings as required.

• To promote the physical health and wellbeing for clients by facilitating and supporting access to relevant screenings and information around medication, diet, nutrition, exercise, sensible drinking and smoking cessation.
• To participate as requested, in multidisciplinary reviews and other clinical meetings to ensure effective communication and a comprehensive approach to service users care.
• Ensure that the recovery goals of the service user you support are integrated into the Trusts Personalised Care Framework process and are reviewed on a regular basis, liaising closely with rehabilitation practitioners as necessary.
• To assist the rehabilitation practitioners and ward-based staff in the delivery of planned care, under their supervision.
• To raise awareness of recovery language with Trust staff by modelling positive strengths based, non-discriminatory, non-jargon, non-medicalised language in all areas of work.
• To maintain communication and links with parent organisation if not directly employed through LYPFT.
• To contribute to the maintenance of a therapeutic environment and to be proactive in developing positive links within the community that will enhance the service user experience.
• To participate in team meetings as required to ensure effective communication and running of the team/service.
• To provide support for the team as required and under the direction of the senior team members.
• To carry out tasks relating to an individuals care package under the direction of senior team members such as rehabilitation practitioners.
• To work on a 1:1 or in groups with service users facilitating delegated tasks.
• To independently manage delegated tasks and seek support and supervision when complex situations arise.
• To maintain standards set by senior clinicians.

GENERAL

To make effective use of all available resources under the guidance of the Service Lead and Matron.

To always promote a positive image of the Trust, Touchstone and its partners.

To follow policies and procedures relating to the management of Service User finances.

To contribute to the maintenance of the physical resources and environment within the trust through effective resource management and reporting through defined channels.

To be involved in the process of personal development and supervision.

To participate in regular individual and peer supervision.

To provide information and advice about Touchstones services to managers, teams, and other people/agencies with an interest in the organisations work.

To undertake out of hours work as required by the service.

To be inducted, supervised, performance managed and appraised in line with the organisations performance management policies and procedures.

To be responsible for personal learning and development where appropriate and undertake training, both mandatory and optional, to increase knowledge, skills and awareness.

To be aware of and implement the general practices of Touchstones Health, Safety and Security policies and keep Managers informed about any serious and untoward incidents, safeguarding issues, health & safety concerns, financial issues, staff welfare.

• To operate within the aims, policies and practices of Touchstone at all times and to be committed to and promote the organisations equal opportunities and anti-discriminatory policies.
• To ensure information is dealt with in accordance with Touchstones policies around Confidentiality, Communications, Internet, Email and Telecommunications and steps are taken to ensure that confidential information is secure e.g. service user data.
• To undertake any other duties as directed by the Manager, in line with the responsibilities of this post.

POLICY

• To comply with all Trust and Touchstone policies, practices and legislation as stipulate by the Trust and Touchstone. To work with the guidelines of the Health and Safety policies.
• To comply with all policies and procedures set out in parent organisations (Touchstone, Leeds Mind, or community Links) terms and conditions.
• To be committed to the organisations Equal Opportunities Policy and to promote this with staff, Board of Trustees, partners, volunteers, Service Users and Carers.
• Actively participate in team discussions to contribute to service improvements and developments.
• To adhere to the Trusts Lone Worker policy.
• To be able to perform moving and handling intervention in line with Trust policy.

FINANCIAL AND PHYSICAL RESOURCES

Observes personal duty care in relation to equipment and resources used in course of work.

HUMAN RESOURCES

• To participate in the induction and support of new staff and students from a variety of different professional backgrounds under the supervision of Clinical Team Manager.

• Fully participates in clinical supervision and mandatory training as required and to be able to reflect on practice.

• The post holder is to contribute to supporting volunteers that work within the service.

INFORMATION RESOURCES

• To maintain accurate and up to date service user electronic records as required by trust policy and procedures and any local working instructions.

• To become familiar and be able to utilize technologies related to the work environment. E.g. IT literate.

• To contribute to clinical reports and feedback as requested.

• To maintain mandatory training relating to information governance.

• To follow the Trust and Touchstones policies in relation to information governance.

RESEARCH AND DEVELOPMENT

• Will actively participate in clinical audit processes such as data gathering, as requested by service leads and managers.

• To ensure service records are maintained and kept up to date and accurate that support service performance measures.

HEALTH, SAFETY & RISK MANAGEMENT

You must at all times comply with the Leeds and York Partnership NHS Foundation Trust Health & Safety Policies, in particular by following agreed safe working procedures and reporting incidents using the trusts risk incident reporting system.

You are required to inform the line manager of any safety issues that could affect you or others in the workplace. You are responsible for your own Health & Safety and must co-operate with the management at all times in achieving safer work processes and workplaces, particularly where it can impact on others.

You will be trained in the correct use of any equipment provided to improve Safety and Health within the trust. You are required to use the equipment when necessary and as instructed; it is your responsibility to ensure the equipment is safe to use, prior to its use and must report any defects immediately to your manager.

You have a duty to take reasonable care of health and safety at work for you, your team, and others, and to co-operate with employers to ensure compliance with health and safety requirements.

TRAINING AND PERSONAL DEVELOPMENT

You must take personal responsibility in agreement with your line manager for your own development by ensuring that continuous professional development remains a priority. You will undertake all mandatory training required for the role and participate in supervision/appraisal as necessary.

SAFEGUARDING

Any postholder within the organization will be expected to undertake safeguarding training (Children and Adults) appropriate to their role and adhere to policies and procedures relevant to the area they work in.

INFORMATION GOVERNANCE AND DATA QUALITY

CONFIDENTIALITY

You have a duty to protect the confidentiality of personal information you hold. You should respect service user confidentiality at all times, and protect, and not divulge service user information unless sanctioned by the requirements of the role.

TRUST and TOUCHSTONE VALUES

You are required to act at all times in accordance with the Trust values of Improving Lives, Respect and Dignity, Compassion, Commitment to Quality of Care, Everyone Counts and Working Together, as well as Touichstones which are Integrity, Inclusive, Compassion and Enabling

EQUALITY AND DIVERSITY

You have a duty not to discriminate against service users, staff, or visitors and to adhere to equal opportunities and equality and human rights legislation.

Person Specification

Experience

Essential

• Experience of working with a range of service users with complex mental health needs.
• Has experience of working with diverse populations and values the work associated to promoting diversity and social inclusion.
• Where personal experience allows drawing on mutual resources as peers and utilising a range of recovery tools, techniques, and experience.
• Involvement in the process of effective risk management including assessment, planning, intervention, and on-going monitoring of risk factors.
• To work independently with users and carers in their homes towards a collaborative package of care provided through the Personalised Care Framework and under the direction of the care coordinator or senior team members.
• Help individuals identify their own achievable and meaningful recovery goals and collaboratively set recovery objectives in line with service care pathway and supervision of senior team members.
• To maintain accurate records of client care in accordance with set timescales, informing senior clinicians of any changes in the clients health or social care.
• To deliver care which is designed to minimize risk behaviour.

SKILLS

Essential

• To have good verbal communication skills and an excellent understanding of how to build rapport with service users, carers and others as required.
• To work effectively in a multidisciplinary team, and to have a good understanding of individuals roles within the team
• Ability to work on a one-to-one basis with clients in their own homes and / or community settings without constant, direct live supervision.
• Ability to respond well in a crisis situation and understands the need to record/report such situations accurately to senior staff within the team.
• To be service user focused/client centred in your approach.
• To be organized and adaptable, creative, and resourceful in a range of areas.
• To manage your own time effectively.
• To use initiative by referring appropriate issues in a timely manner to a Senior team members/clinical lead.
• To participate in decision making processes and carry out agreed plans of care.
• To independently manage delegated tasks and seek support and supervision when complex situations arise.
• IT literacy skills and the ability to work on electronic care records.

Desirable

• The post requires the holder to be able to travel across various city-wide sites. Car driver is desirable.

KNOWLEDGE

Essential

• Will need to understand the possible barriers in building a good, effective, professional, empathic relationship with service users, and to be aware of strategies to help improve communications and relationships
• Will need to understand the importance of effective communication and liaison with other agencies and professionals.
• Will show a good level of knowledge about community resources and how to help service users access them.
• A good level of understanding of the recovery model and its application to care packages.
• Understands medication and side effects, also support people to explore options, ask questions and be better informed.
• Understands the importance of holistic and therapeutic care and the role this plays in individuals personal recovery.
• Experience contributing to the evaluation of care plans by reporting observations and interventions accurately and regularly in case notes. Also to make clear written records in relation to any task or clinical practice that relates to individual scare e.g. liaison with family members.

EQUAL OPPORTUNITIES

Essential

• Must be able to recognise discrimination in its many forms and be willing to put into practice Touchstones Equality Policies.
• A commitment to providing high quality services to the diverse communities.
• Must be able to communicate effectively with a broad range of diverse service users, management and staff, from both organisations and the community
• To ensure the diverse needs of our service users and those who meet our services are considered and supported.
• Work in a way that acknowledges the personal, social, cultural, and spiritual strengths and needs of the individual.
• A commitment to establishing a supportive and respectful relationship with service users.

Qualifications

Essential

• NVQ 3 in Care/recognisable equivalent or equivalent experience or be willing to undertake such training or experience of working with a range of service users with complex mental health needs and /or has personal lived experience.

ATTITUDES AND BEHAVIOURS

Essential

• Commitment to Touchstones aims and values
• Solution-focused approach to work.
• Motivated and confident.
• Open to change and able to work flexibly in line with the needs of the service/organisation.
• Commitment to positive team leading and team working.
• Commitment to maintain confidentiality at Touchstone.
• Commitment to respecting diversity and anti-discriminatory/anti-oppressive practices.
• Commitment to personal responsibility, development, learning and reflective practice
• Willingness to be managed and supervised.
• Reliable and Resilient.
• Model personal responsibility, self-awareness, self-belief, self-advocacy, and hopefulness via appropriate and timely relating of own recovery story to inspire and instil confidence in peers.
• Act as a positive role model showing professional and caring attitudes and behaviour towards other multidisciplinary team members, service users and carers.
• Communicate in a positive manner towards individuals and other organisations who encounter the service.
• To be assertive in promoting new ideas for positive change within the team.
• To always act with courtesy towards service users, relatives and other visitors to the unit and refer them to the senior team members as appropriate.
• To actively support service users in line with their care plans and support their recovery, using approaches that promote hope and optimism.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Touchstone

Address

Asket Croft

Leeds

LS14 1PP

United Kingdom

Employer's website

https://touchstonesupport.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

BACKGROUND TO SERVICE

The Leeds Mental Wellbeing Service (LMWS) is a city-wide service composed of two elements; NHS Talking Therapies (offering talking therapies to adult NHS patients) and a broader Primary Care Mental Health service (offering mental health and wellbeing support primarily based in primary care settings (GP surgeries, health centres etc).

The service is delivered by a partnership of Third Sector and NHS organisations, comprising Leeds Community Healthcare NHS Trust, Leeds & York Partnership Foundation NHS Trust, Northpoint Wellbeing, Inspire North, Touchstone, Womens Counselling and Therapy Service & Homestart Leeds.

LMWS employs around 260 staff, working in 3 operational Hub teams, each covering a specific geographical area of the city and will support people with common mental health problems and more complex issues.

PURPOSE OF THE JOB

The post-holder will manage and lead a team of mental health practitioners, supported by a Deputy Team Manager and a PCMH Clinical Team Manager, collectively forming the Hub Management team. The role involves supporting service delivery and staff management in a high-volume clinical service, with elements of matrix-management.

KEY RESPONSIBILITIES

1. The PCMH Operations Manager will co-lead a designated locality team in a specific geographic area of Leeds, with responsibility for ensuring a consistent Multi-Disciplinary Team (MDT) approach across their locality area.

2. They will work alongside a Deputy Team Manager, who will support the Operations Manager in working as a Hub Management Team.

3. The Operations Manager will have line-management responsibilities for staff attached to their locality team and maintain operational management oversight for Touchstone employed Primary Care Mental Health Staff.

4. To hold day-to-day responsibility for locality team delivery, by acting as the first or second point of contact for staff on operational and clinical issues, and to act as a duty manager for the whole service on a rota basis (within office hours).

5. To ensure any safeguarding or risk issues are identified quickly and that staff are supported to manage these appropriately within existing policy frameworks.

6. To highlight any significant clinical concerns, ethical issues, or logistical challenges to the Clinical Lead and/or Head of Services, and to work collaboratively with colleagues to address these.

7. To ensure there are sufficient staff in place to deliver the contracted levels of service delivery, planning where possible for staff changes (e.g. maternity leave, long-term sick-leave) in order to minimise impact on service delivery, and leading on the recruitment and induction of any new staff, in line with LMWS & Touchstone policies and procedures.

8. To secure appropriate clinic space for the delivery of the service and to resolve any issues arising around clinic space, in conjunction with the Deputy Team Manager and primary care colleagues.

9. To provide line management supervision, including caseload supervision, to named team members, facilitating access to training and development and evaluating staff work performance in line with service policies.

10. To lead on managing any grievances, complaints & disciplinary issues arising within the Team, and take appropriate action in line with Touchstone policies and procedures and the matrix management framework.

11. To liaise with the LMWS Clinical Team Managers, and clinical supervisors, ensuring that the team receive appropriate levels of clinical supervision, in line with recognised best practice.

12. In conjunction with the Deputy Team Manager to facilitate the development of service protocols, and practice guidelines as required, taking account of partner provider joint protocols and procedures.

13. In conjunction with the Deputy Team Manager, to ensure that robust policy and procedures are in place and implemented to support service delivery within appropriate clinical governance frameworks.

14. In conjunction with the Deputy Team Manager, to contribute to effective systems of communication, consultation, referral, and liaison between colleagues and teams in LMWS and other agencies, especially around care pathways for clients.

15. To support staff to ensure client records and monitoring systems are maintained and comply with LMWS and regulatory standards.

16. To support the involvement of clients in service developments where appropriate through co-production mechanisms such as qualitative feedback forms, consultation exercises, involvement in patient groups, etc.

17. To contribute to promoting the LMWS particularly to client groups who experience health inequalities.

18. To represent LMWS & Touchstone at local forums, external meetings, etc.

GENERAL

1. To seek out and capitalise on opportunities to develop and sustain this area of business in conjunction with the Business Development Team.

2. To be supervised, appraised and trained in line with the organisations policies, procedures and practices.

3. To be an active member of Touchstones Management Team and to undertake any work arising from it as appropriate.

4. To undertake any other duties as directed by the Touchstone Partnership Manager that may reasonably fall within the scope of the post.

5. To provide information about Touchstone to people/agencies interested in the organisations work.

6. To operate within the aims, policies and practices of Touchstone and employing organisations at all times and to be committed to and promote the organisations equal opportunities and anti-discriminatory policies

7. To ensure information is dealt with in accordance with Touchstones and employing organisations policies around Confidentiality, Communications, Internet, Email and Telecommunications and steps are taken to ensure that confidential information is secure e.g. service user data

8. To be responsible for promoting the work and services of Touchstone and LMWS to others

9. To be responsible for personal learning and development where appropriate and undertake training, both mandatory and optional, to increase knowledge, skills and awareness

10. To implement the Touchstones policies, procedures and practices and, to comply with the aims of Touchstone and service partners at all times; to be committed to and implement Touchstones and employing partners Equal Opportunities Policy and to promote this.

11. To be aware of and apply the principles of Trauma Informed Practice

12. To be aware of and employ the general practices of Touchstones and employing organisations Safeguarding and Health and Safety policies and ensure these are adhered to at all times.

13. To ensure that Data Protection, Health & Safety, Complaints Handling and Corporate Governance requirements are met.

14. To undertake any other duties as directed by your Line Manager that may reasonably fall within the scope of the post.

15. Participate in Touchstone Manger on Call (Three to Four times annually) after appropriate training.

September 2026

Person Specification

Experience

Essential

• Minimum 2 years experience of project or service management, preferably in a social care, NHS or voluntary sector setting
• Previous staff management/supervision experience, including matrix management.
• Previous experience of working with clients with common mental health problems (depression, anxiety states etc)
• Experience of using risk assessment principles and processes
• Knowledge and experience of working to good practice guidelines in relation to safeguarding
• Experience of working with data collection and monitoring systems, including data analysis, identifying themes across a service
• Experience of Budget Management

Desirable

• Experience of working across primary and secondary care sectors
• Confidence in line managing deputy managers

Qualifications

Essential

• Applicants should be able to demonstrate theoretical & clinical knowledge appropriate to the service area & profession; either:
• a relevant HCPC-registered title (i.e art therapist, arts psychotherapist, drama-therapist, counselling psychologist, clinical psychologist) or:
• a qualification (diploma or above) from a BACP/BABCP accredited training or equivalent (equivalent qualifications from non-accredited courses should be of a level that would be recognised for professional accreditation purposes and sufficient to practice as a counsellor/therapist) or:
• professional degree or diploma in relevant field with appropriate statutory registration or:
• minimum of two years experience of health or social care management, including experience of staff recruitment, induction, supervision, appraisal and training

Attitudes and Behaviours

Essential

• Commitment to Touchstones aims and values
• Commitment to respecting diversity and anti-discriminatory/anti-oppressive practices.
• Commitment to personal development, learning and reflective practice
• Commitment to team working.
• A commitment to applying the principles of Trauma Informed Practice
• Open to change in line with the needs of the service/organisation.
• A commitment to working in partnership with service users.
• Willingness to be managed and supervised.
• An ability to work flexibly according to the needs of the service.
• Motivated and self-confident.
• Ability to work under pressure to set deadlines and to work under own initiative.
• Commitment to maintain confidences of Touchstone

Skills

Essential

• Ability to build strong and lasting relationships across the partnership with an ability to maintain these and manage competing priorities
• Leadership abilities to facilitate the development and maintenance of a cohesive team approach characterised by a sense of shared purpose and collective responsibility
• Effective delegation skills identifying skills and interests within the team and facilitating development opportunities.
• Able to motivate, communicate and sell new ideas effectively to team colleagues and other stakeholders.
• Able to provide caseload management to team members
• Able to take responsibility and accountability for service delivery and day to day management of the staff team
• Able to performance manage team members in order to meet commissioning requirements
• Able to balance different job requirements and work in a self- directed manner on a day-to-day basis
• High level verbal and written communication skills to enable effective leadership and representation of the service
• Ability to use IT packages (i.e. MS Word, Outlook, Internet Explorer) And be competent and confident in using varying patient management systems (System One) with appropriate training.

Desirable

• Recognises value of and contribute to audit / evaluation.

Equal Opportunities

Essential

• Must be able to recognise discrimination in its many forms and be willing to put into practice Touchstones Equality Policies.
• Must be sensitive to the needs of disadvantaged groups in the planning and delivery of services.
• A commitment to providing high quality services to the diverse communities of Leeds.
• Must be able to communicate effectively with a broad range of diverse service users, management and staff, from both organisations and the community
• Must be committed to working and supporting Health Equity and Health Inequalities

Knowledge

Essential

• Knowledge of general principles of HR management (e.g. around leave/sickness)
• Understanding of principles of data security and information governance within an NHS context
• Knowledge & Understanding of Primary Care Networks
• Knowledge of the issues facing disadvantaged groups and communities in Leeds
• Knowledge of resources available in local community

Desirable

• Knowledge and understanding of National Standards, including Neighbourhood Health

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Touchstone

Address

Touchstone LMWS

179 - 181 Haslewood Drive

Leeds

LS9 7RE

United Kingdom

Employer's website

https://touchstonesupport.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

KEY DUTIES / RESPONSIBLITIES

To ensure implementation of the services Health Equity Action Plan in collaboration with senior leadership team of LMWS.

To support, motivate, develop and coach staff who have a focus of Health Equity within their role across the service.

To ensure the service has robust arrangements in place to capture, analyse and act on equality monitoring data to inform service improvements and employment best practice.

To produce monthly dashboard reports and quarterly impact reports on equality monitoring and workforce data, suggestions recommendations and lessons learnt.

To write and present annual diversity audit reports covering workforce and service delivery.

Where needed, Chair and support working/sub/task & finish groups as directed by the leadership team.

To work closely with the Head of Health Equity, service managers and their teams to ensure consistency of approach and be one point of contact for expert advice including the delivery of briefing sessions.

To draft relevant policies, procedures and support the development of strategies as directed by the LMWS leadership team.

To draft and present performance reports to the leadership team on work related to health equity.

To work in partnership with HR and Strategic Delivery/Operational Delivery colleagues to inform and support inclusive staff recruitment, retention and development strategies.

To deliver and facilitate learning and training sessions as directed by the LMWS Leadership team.

To deliver induction seminars to the LMWS workforce outlining the Health Equity within LMWS.

To lead on specified projects/development work as directed by the LMWS leadership team and have knowledge and understanding of other health equity projects.

To support the service to facilitate service user consultation and involvement activities with support from the coproduction team.

To develop links, relationships and alliances with organisations in the city representing protected characteristic groups and diverse communities.

To represent the service on local, regional and national equality/diversity/health equity networks/forums.

To keep up to date and share knowledge around current legislative, public policy and best practice advice and guidance on equality, diversity and inclusion matters.

To share best practice and learning with the LMWS senior leadership team e.g. case studies.

MANAGING STAFF

To provide operational day to day management support to staff, assisting them to develop and fulfil the needs of their roles.

To support and participate in the recruitment, selection and induction of Touchstone employees as appropriate.

SERVICE DEVELOPMENT

To maintain an up-to-date knowledge of equality, diversity, inclusion and to apply this knowledge to the needs of the LMWS service.

To support development of a cohesive service team that meets the needs of theLMWS service and its partners.

FINANCE

To support and manage delegated budgets and ensure all purchasing is undertaken in accordance with Touchstones and LMWSs expectations.

GENERAL

To actively promote and provide information about the LMWS service and equal opportunities best practice to other Touchstone services and to people/agencies with an interest in the work of the LMWS.

To be inducted, line managed, performance managed and appraised in line with the organisations HR policies and procedures.

To be responsible for personal learning and development where appropriate and undertake training, both mandatory and optional, to increase knowledge, skills and awareness.

To provide monitoring information and reports as part of funding and organisational requirements and for the Board of Trustees as requested by Touchstone management.

To operate within the values, aims, policies and practices of Touchstone at all times and to be committed to and promote the organisations equal opportunities and anti-discriminatory policies.

To keep the Head of Health Equity informed of serious incidents, safeguardingissues, health & safety concerns, financial issues, service user and staff welfareissues.

To be aware of and employ the general practices of organisational Safeguarding, Health and Safety and Security policies and ensure these are adhered to at all times.

To ensure that appropriate monitoring and evaluation systems are set up andmaintained. This includes the development of new record keeping systems, analysing information and compiling reports based on qualitative and quantitative monitoring and evaluation data as required by commissioners and Touchstone.

To support on the development and maintenance of links with public and voluntarysector partners.

To always work as part of a team. This includes working with other staff,attending team and staff meetings and developing a teamwork approach to allaspects of the work.

To be aware of and apply the principles of Trauma Informed Practice.

To participate and be included in Touchstones Manager on Call rota.

To be an information asset owner ensuring information is dealt with in accordance with information governance, data protection and GDPR e.g. including carrying out data protection impact assessments, data flow, service records of process activity. Also to prepare information in accordance with data subject access requests.

To ensure that staff attend mandatory training on information governance, data protection and GDPR and Policies are adhered eg Confidentiality, Communications, Internet, Email and Telecommunications and steps are taken to ensure that confidential information is secure e.g. service user data.

To ensure information is dealt with in accordance with Touchstones policiesaround GDPR, Confidentiality, Communications, Internet, Email andTelecommunications and steps are taken to ensure that confidential information is secure e.g. volunteer and service user data.

To ensure that Data Protection, Health & Safety, Complaints Handling and Corporate Governance requirements are met.

To undertake out of hours and weekend work as required by the service.

To undertake any other duties as directed by the Head of Health Equity, in line with the responsibilities of this post.

Person Specification

Equal Opportunities

Essential

• Must be able to recognise discrimination in its many forms and be willing to put into practice Touchstones Equality Policies.
• Must demonstrate sensitivity to the needs of marginalised groups in the planning and delivery of services.
• A commitment to provide high quality services to the diverse communities of Leeds.

Experience

Essential

• Considerable experience of leading or supporting on equality, diversity and inclusion in services/organisations with positive outcomes.
• Effectively working in a Social and Health Care or Public/Charity sector setting.
• Successful leadership record in the area of equality/ diversity/inclusion.
• Successful management, leadership and motivation of colleagues, staff and others to meet individual, service and organisational objectives.
• Positively engaging people with equality, diversity and inclusion and supporting positive change in services/organisations.
• Track record of successfully working closely with senior leaders and decision makers.
• Effectively producing and presenting reports/ information to senior management teams/boards.
• Experience of analysing complex data and intelligence and presenting this information in a clear and concise manner.
• Facilitating and delivering training and management briefings.
• Working within multi-partnership projects/services.
• Successfully planning and delivering services to marginalised or protected characteristics groups.
• Working in way that supports coproduction and the service user voice.

Desirable

• Experience of working in mental health service.
• Project Management experience.

Qualifications

Essential

• NVQ Level 5 in Management or equivalent management qualification or equivalent experience.

Skills

Essential

• Excellent written and communication skills.
• Successfully leading, managing and motivating staff to meet targets and service priorities.
• Effectively analyse, draft and present information including data to senior managers/decision makers.
• Efficiently work under pressure, prioritise own workload and meet timescales.
• To effectively work in collaboration with external partners, commissioners and contractors.
• Positively influence key stakeholders and decision makers.
• Successfully embed/mainstream equality & diversity into service delivery.
• Good IT skills eg Microsoft Office, spreadsheets, Microsoft word and Outlook, Teams.

Desirable

• Conflict Management
• Effectively manage budgets and resources

Knowledge

Essential

• Expert knowledge around equality legislation, anti-discrimination practice and strategies to deliver equality of outcome.
• Knowledge of co-production and peer support in service delivery.
• A strong understanding of the current issues within health and social care with a particular knowledge around Mental Health services.
• Understanding of the causes of and solutions to Health Inequalities.
• Awareness of barriers which marginalised groups encounter when attempting to access services.
• Working knowledge of HR practice and linkages to equality and diversity.
• NHS Accessible Information Standard

Desirable

• Knowledge of Talking Therapies e.g. CBT.

Attitudes and Disposition

Essential

• Commitment to Touchstones aims and values
• Commitment to respecting diversity and anti-discriminatory/anti-oppressive practices
• A commitment to applying the principles of Trauma Informed Practice
• Commitment to personal responsibility and promoting this with other people.
• Commitment to personal development, learning and reflective practice.
• Open to change in line with the needs of the service/organisation, and ability to work flexibly
• A commitment to working collaboratively with everyone, regardless of their professional status
• Willingness to be managed and supervised.
• Recognises the need for, and can demonstrate the ability to keep confidences (within the policy of the organisation).
• Resilient and highly motivated in a challenging and fast paced work environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Touchstone

Address

Touchstone LMWS

179 - 181 Haslewood Drive

Leeds

LS9 7RE

United Kingdom

Employer's website

https://touchstonesupport.org.uk/ (Opens in a new tab)