Job description

Job responsibilities

• As the operational lead for information governance, you will support the Data Protection Officer to ensure HJE remains compliant with the UK GDPR, the Data Protection Act 2018, ICO guidance and sector best practice, including the NHS Data Security and Protection Toolkit.
• You will investigate information governance incidents and complaints, working closely with the DPO, SIRO and Caldicott Guardian to assess risk and potential breaches, meet the 72-hour reporting window where required, and turn lessons learned into lasting good practice.
• Day to day, you will develop and deliver information governance training and guidance, maintain policies, privacy notices and the IG risk register, and carry out audits and compliance spot checks across the Hospital and Hospice.
• You will work with Information Asset Owners to map assets and data flows and maintain the centralised Register of Processing Activities, support colleagues with Data Protection Impact Assessments, and under the supervision of the General Counsel review Data Sharing Agreements and carry out supplier due diligence.
• You will ensure data subject requests are answered within statutory timeframes (supporting the Medical Records team on medical records requests), attend and report to the Information Governance Committee on key compliance KPIs, complete and submit the annual NHS Data Security and Protection Toolkit, and support the SIRO, DPO and Caldicott Guardian in discharging their duties.

Person Specification

Experience

Essential

• You will have substantial experience in information governance or data protection, ideally gained in a hospital or comparable regulated setting, and be confident applying the rules to real, practical situations.
• You will hold or be actively working towards a recognised data protection or information governance qualification (for example the BCS Practitioner Certificate in Data Protection or IAPP CIPP/E), or be able to demonstrate equivalent professional experience.
• You will have a working knowledge of the UK GDPR, the Data Protection Act 2018 and the common law duty of confidentiality, along with an awareness of ICO guidance; familiarity with the Caldicott Principles and the NHS Data Security and Protection Toolkit would be a real advantage.
• You will have a track record of investigating information governance incidents and personal data breaches, handling data subject requests to statutory deadlines, and developing and delivering training that raises awareness across an organisation.
• Above all, you will bring sound analytical judgement, discretion and the highest standards of integrity, the ability to influence and challenge colleagues at all levels, and the resilience to work autonomously and prioritise competing statutory deadlines.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH

United Kingdom

Employer's website

https://www.hje.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB PURPOSE:

Provide administrative support in the Assessment and Coordination Team (ACT) supporting the community team, our inpatient unit and other clinical departments as and when necessary.

Make and receive calls, provide appropriate information to the caller and referring to the appropriate person or department as required.

Communicate information to internal and external health and social care professionals and to patients / carers.

KEY RESPONSIBILITIES:

Registering all referrals on the electronic patient record system accurately and in a timely manner.

Giving appropriate advice to referrers regarding the referral process.

Dealing with written correspondence in a timely manner and issuing letters as required.

Answering the telephone promptly and dealing with distressed or worried callers in a sensitive and professional manner.

Liaising with internal and external health and social care professionals as required.

Ensuring the safe and secure storage of all confidential data in line with current legislation.

Promoting the Hospice charitable status at all times.

COMMUNICATION AND WORKING RELATIONSHIPS:

Internal:

Head of Community Services

Modern Matron, Inpatient Team

Lead Nurses

Team Leaders

All Clinical Staff

Office Manager

External:

Patients and Carers

All External Health and Social Care Agencies across the Voluntary and Statutory

Sectors

External Suppliers

General Statements

Be familiar with and adhere to all Hospice (and relevant Trust) policies and procedures.

The post holder will work within their professional code of conduct, e.g. NMC, GMC, CIPD, AHP codes.

The post holder may be required to work in and from any Hospice or associated Company premises.

This job description is intended as an outline of the general areas of activity and will be amended from time to time in the light of the changing needs of the organisation. It will then be reviewed in association with the jobholder(s)

Confidentiality/Data Protection/General Data Protection Regulations

The post holder is expected to maintain the complete confidentiality of all material and information to which he/she has access and process and in particular the confidentiality of all personal data stored, in line with the requirements of the General Data Protection Regulations 2018 (and preceding Data Protection Acts) and professional bodies.

Any requests for clinical information disclosure must be approved by Caldicott Guardian.

The post holder must, if required to do so, process records or information in a fair and lawful way. They must hold and use data only for the specified, registered purpose for which it was obtained and disclose data only to authorised persons.

Corporate Governance

The post holder must, at all times, act honestly and openly and comply with relevant corporate governance requirements, employment legislation, standards of business conduct, codes of openness and accountability.

Equal Opportunities/Diversity

The post holder must comply with and promote Equal Opportunities and Diversity and accordingly must avoid any behaviour which discriminates against colleagues, potential employees, patients or clients on the grounds of sex, marital status, sexual orientation, age, race, colour, nationality, ethnic or national origin, religion or belief, disability, political opinion, gender reassignment or trade union membership.

Health and Safety

Under the Health & Safety at Work Act (1974), it is the responsibility of the post holder at every level to take care of their own health and safety and that of others who may be affected by their acts at work. This includes co-operating with the organisation and Taking personal responsibility for safety as outlined in the Hospice

Health & Safety Policy and the Health & Safety at Work Act 1974 and fire regulations.

This job description is not exhaustive and may be reviewed and changed by discussion with post holder to meet the needs of the service.

Person Specification

Skills and Abilities

Essential

• Excellent verbal and written communication skills, ability to communicate with professionals , patients and carers in a dignified and clear manner
• Ability to build strong relationships
• Ability to prioritise own workload, solve problems and take proactive actions to address issues
• Computer literacy, a working knowledge of Microsoft Office, experience of using databases and inputting and extracting data.
• Self-awareness and the ability to ask for support from senior staff if required
• Ability to work flexibly over 7 days including weekends and bank holidays and have an adaptable approach to the changing needs of the service
• An understanding of confidentiality and GDPR
• An understanding of the nature of the work of the Hospice and the sensitivities of working with people at the end of their lives

Desirable

• Experience using Systmone (electronic patient record system)

Experience

Essential

• Experience of working in an administrative role in a clinical environment or similar setting.
• Experience of databases and extracting data
• Experience of interacting with patients, carers and providing a high level of customer service

Desirable

• Experience in call centre or similar environment
• Experience of records management

Qualifications

Essential

• A good standard of education,
• GCSEs or equivalent
• Ability to learn and be confident with complex in-house database systems

Employer details

Employer name

Community Hospice

Address

Community Hospice

185 Bostall Hill

Abbey Wood

SE2 0GB

United Kingdom

Employer's website

https://communityhospice.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Provide administrative support in the Assessment and Coordination Team (ACT) supporting the community team, our inpatient unit and other clinical departments as and when necessary. Make and receive calls, provide appropriate information to the caller and referring to the appropriate person or department as required. Communicate information to internal and external health and social care professionals and to patients / carers.

KEY RESPONSIBILITIES:

• Registering all referrals on the electronic patient record system accurately and in a timely manner.
• Giving appropriate advice to referrers regarding the referral process.
• Dealing with written correspondence in a timely manner and issuing letters as required.
• Answering the telephone promptly and dealing with distressed or worried callers in a sensitive and professional manner.
• Liaising with internal and external health and social care professionals as required.
• Ensuring the safe and secure storage of all confidential data in line with current legislation.
• Promoting the Hospice charitable status at all times.

Person Specification

Qualifications

Essential

• A good standard of education, GCSEs or equivalent
• Ability to learn & be confident with complex in-house database systems

Skills and Abilities

Essential

• Excellent verbal and written communication skills
• Ability to communicate with professionals, patients and carers
• Ability to build strong relationships
• Ability to prioritise own workload
• Solve problems and take proactive actions to address issues
• Self-awareness and the ability to ask for support from senior staff
• Ability to work flexibly over 7 days inclusive of Bank H/Weekends
• An understanding of confidentiality and GDPR
• An understanding of the nature of the work of the Hospice
• Sensitivities of working with people at the end of their lives
• Computer literacy, a working knowledge of Microsoft Office
• Experience of using databases and inputting and extracting data

Desirable

• Experience using Systmone (electronic patient record system)

Experience

Essential

• Experience working in an administrative role in a clinical environment
• Experience of databases and extracting data
• Experience of interacting with patients and carers

Desirable

• Experience in call centre or similar environment
• Experience of records management

Employer details

Employer name

Community Hospice

Address

Greenwich & Bexley Community Hospice

185 Bostall Hill

London

SE2 0GB

United Kingdom

Employer's website

https://communityhospice.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see supporting document for full Job Description and Person Specification.

A brief overview of Principal Duties & Responsibilities:

The SHCA role will be under the supervision of a RN as per recommendations from the Cavendish (2015) and Willis (2015) reports.

1. To support the Clinical Services Team Leader (CSTL) and RNs by providing a confident presence to which individuals can turn for assistance and support and be an advocate for the patients with palliative care needs within the Mary Ann clinical services settings.

2. To support the assessment, planning, implementation and evaluation of patient needs under the direction and supervision of RN, ensuring personalised care is delivered and using evidence-based practice.

3. Provide compassionate care and support to patients with life-limiting illnesses in their own home.

4. Deliver personal care, including assistance with mobility, continence, hygiene, comfort, and repositioning where required.

5. Providing respite to support carers by enabling them to rest whilst knowing their loved one is being safely cared for.

6. Be a competent practitioner demonstrating an evidence-based approach, acting as a resource and advisor to other colleagues, students, patients and carers.

7. Recognise changing patient and carer needs, condition or circumstances and report these to appropriately to either Rapid Response, community nursing colleagues and/or GP, RN or CSTL.

8. To assist in providing holistic care in partnership with the patient/family (and other care providers) for those with palliative and end of life needs

a. Personal care

b. Dressings

c. Transferring/mobilising safely

d. Emotional support

e. Assist with all other aspects of care e.g., assist with nutritional requirements, observe pressure areas.

Person Specification

Qualifications

Essential

• Level 3 Diploma/NVQ Level 3 in Health and Social Care for adults or equivalent.
• Maths and English/GCSE Level 4 or equivalent.

Desirable

• Level 3 Diploma or equivalent certificate in palliative/end of life care
• Level 2 or 3 Diploma/NVQ Level 2 or 3 in awareness of dementia

Experience

Essential

• Experience with palliative/end of life patients (any setting)
• Able to work autonomously and as part of team.
• Evidence of excellent communication skills

Desirable

• Experience of CQC compliance and evidencing regulations in practice
• Experience of supervising/supporting team members

Other Job Requirements

Essential

• Wear uniform when in clinical practice
• Dress in a manner that conforms to accepted formal code of business dress.
• Hold a current clean driving licence and daily access to a vehicle to enable travel as required.
• Flexible approach to work including weekend working where necessary.
• Ability to work in non-smoking environment
• Ambassador for the organisation

Skills and Knowledge

Essential

• Fundamental care skills and specifically in palliative and end of life care
• Communication Skills relevant to palliative/end of life care
• Excellent planning and organising skills.
• Adapting to and managing change
• Understanding of current issues and initiatives relating to palliative care
• IT skills ability to use computer, email, smart phone etc.
• Excellent interpersonal skills communication with patients, health and social care professionals and the wider multi-professional team encompassing verbal and written skills including:
• oMotivation of staff
• oTeam building
• oDecision making
• oConflict management
• oProblem Solving
• Excellent skills in writing and maintaining plans of care.
• Must be able to demonstrate an understanding of the need for confidentiality in all aspects of the work environment

Desirable

• Evidence of effective teaching and mentoring
• Able to write succinct and informative report.
• Conversant with CQC regulations and implications on safe, effective, caring, responsive, well-led services.

Aptitudes & Attributes

Essential

• A personal approach and caring nature
• Self-motivated and have initiative.
• Have an excellent telephone manner.
• Resourceful and creative
• Ability to relate to the multi-disciplinary team in Mary Ann and with key partner provider colleagues.
• Willing to participate in lifelong learning ethos.
• A high level of accuracy and attention to detail
• Ability to prioritise tasks, appropriately delegate and manage time effectively.

Desirable

• Able to recognise coping strengths for themselves and others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mary Ann Evans Hospice

Address

Eliot Way

Nuneaton

Warwickshire

CV10 7QL

United Kingdom

Employer's website

https://www.maryannevans.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Ensure all patients are registered and the minimum data set captured and updated on the IT system
• To ensure a first class service is delivered
• Cashiering duties and Policies are adhered too
• Hospital fees are invoiced and payment taken and records updated
• Liaise with nursing staff to ensure smooth running of clinics and have up to date information on what is happening within the department.
• Training of new staff on processes and systems within your area

Person Specification

Experience

Essential

• Literate and numerate with a good level of education to GCSE-level (or equivalent) standard
• Proven office and customer service experience in previous employment
• Previous experience in a customer service role
• Desirable previous experience in a clinical setting
• IT literate to include windows, Microsoft Word, Excel and Access
• Able to work within a team
• Ability to process data and amend computerised records
• Good organisational skills and able to work to tight deadlines
• Ability to work in a busy environment and under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH

United Kingdom

Employer's website

https://www.hje.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Lead and support the delivery of patient safety, clinical governance and quality improvement programmes.

• Promote a culture of openness, learning and continuous improvement.
• Oversee incident management in line with PSIRF principles, ensuring investigations are completed to a high standard and organisational learning is embedded.
• Produce high-quality governance, patient safety and risk reports for committees and senior leadership.
• Maintain oversight of governance systems, including Datix, and analyse trends to drive improvement.
• Lead the clinical audit programme and support departments in delivering measurable quality improvements.
• Provide expert advice on clinical risk management, governance and regulatory compliance.
• Work collaboratively with clinical leaders, managers and external stakeholders to strengthen governance across the organisation.
• Lead governance-related projects and implement sustainable improvements.

Person Specification

Experience

Essential

• Degree-level education or equivalent professional qualification.
• Experience leading patient safety, governance or quality improvement programmes.
• Strong knowledge of clinical governance, risk management and healthcare regulation.
• Experience investigating serious incidents and supporting organisational learning.
• Excellent data analysis and reporting skills, including Microsoft Excel.
• Experience working with governance systems such as Datix.
• Outstanding relationship-building, facilitation and project management skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH

United Kingdom

Employer's website

https://www.hje.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Person Specification

Essential and Desirable

Essential

• Current Registered UK Nurse NMC registration 1 year post registration experience
• Experience of Palliative Care and/or Community Nursing essential
• Holds a valid UK driving licence and business cover insurance
• Owns a car and able to drive for work

Desirable

• Qualification in Palliative care
• Excellent Communication and interpersonal skills

Essential and Desirable

Essential

• Experience of caring for patients with acute and long term conditions
• Demonstrate Clinical experience in End of Life Care
• Registered Nurse with NMC
• Nursing in Community/Hospice/End of Life Care Team
• Full UK driving Liscense

Desirable

• Knowledge of the end of Life Strategy/Quality markers/advance care planning
• Previous experience of working within NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals Dorset NHS Foundation Trust

Address

Macmillan Unit Christchurch

Fairmile Road

Christchurch Dorset

BH23 2JX

United Kingdom

Employer's website

https://www.uhd.nhs.uk/careers (Opens in a new tab)

Job description

Job responsibilities

• Maintaining domestic hot and cold water systems, including tanks, calorifiers, booster pumps, TMVs and pipework.
• Carrying out water hygiene monitoring, temperature checks, flushing regimes, outlet descaling and disinfection.
• Managing reactive plumbing repairs and maintenance across the estate.
• Supporting the Water Safety Plan and Legionella compliance program
• Assisting with Legionella risk assessments and action management.
• Maintaining accurate compliance records using CAFM systems.
• Liaising with specialist contractors and water treatment providers.
• Participating in the Estates on-call rota.

Person Specification

Experience

Essential

• We are looking for a skilled plumbing professional with a strong understanding of water hygiene and healthcare compliance.
• City & Guilds Level 2/3 in Plumbing & Domestic Heating or equivalent NVQ qualification.
• Legionella Awareness Training (City & Guilds, BOHS W3 or equivalent).
• Knowledge of HTM 04-01 and ACOP L8.
• Minimum three years' plumbing maintenance experience within a commercial or healthcare environment.
• Experience carrying out water hygiene monitoring and temperature logging.
• Strong knowledge of Legionella control, HSG274 and water safety requirements.
• Good IT skills and experience maintaining accurate compliance records.
• Ability to work independently and as part of a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH

United Kingdom

Employer's website

https://www.hje.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

• In collaboration with the Head of Outpatients and Patient Services and front of house teams, ensure delivery of the strategic and operational plan(s)
• To provide day to day management, leadership and support to administrative staff members
• To perform local inductions and probationary reviews for all new starters within the team
• To carry out performance reviews and annual appraisals with staff members.
• Challenge, investigate and manage any staff performance concerns in accordance to the Hospital policies.
• To ensure all new staff are set up on the required systems and that all leavers have their accounts deactivated
• To assist in the training of staff on various systems and be a super user.
• Ensure departments and staff are working in compliance of the latest GDPR regulations and hospital guidelines.
• Ensure patient data capture is accurate.
• To support the administrative staff with complaints, trouble shooting, challenging/difficult customers and/or situations.
• Support the leads in investigating any billing/invoices or administrative queries.

Person Specification

Experience

Essential

• Educated to Degree level in a relevant subject, or equivalent experience or qualification
• Previous management/supervisory experience
• Previous experience in a customer service role
• Able to work within a team.
• Strong management and leadership skills
• Team building skills
• Ability to use own initiative
• Able to develop, implement and manage change
• IT literate to include windows, Microsoft Word, Excel and Access.
• Professional and committed to the highest standard of customer care.
• Good telephone manner
• Committed to working with the appointed managers
• Ability to be accurate in all aspects of work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH

United Kingdom

Employer's website

https://www.hje.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

• To manage the relationships with consultants, understanding the different levels of prioritisation and resource allocation to each
• Ensuring that consultants have best utilisation of their time, maximising capacity and efficiencies
• Being involved in the new consultant inductions, ensuring that the consultants practice is set up
• Taking on specialty specific projects to lead the team on developing best practice services
• Working with the consultant leads on the running of the specialty meetings to ensure they are well attended, have a strong purpose and are clearly linked to the strategic direction of the hospital and MAC
• Create regular events to ensure both GP and Consultant engagement
• Gather market place intelligence that promotes the introduction of new initiatives
• Collate feedback to the team based on services provided
• Promote the GP educational programme and run events
• Analysis of financial and activity-based data to create / influence activity that drives business
• Build on local businesses knowledge to promote the services of HJE to raise awareness and referrals for marketing activity for both self-pay and PMI opportunities

Person Specification

Experience

Essential

• Educated to degree level (or possess equivalent Business Development experience)
• At least 1 years experience of business development and or sales experience
• An ability to work independently and take decisions but know when to seek guidance and deliver to deadlines
• Demonstrates a working knowledge of Independent Hospitals
• Independent hospital sector experience
• Evidence of successfully managing projects using a collaborative and professional approach and operating well under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH

United Kingdom

Employer's website

https://www.hje.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Lead the Charity's patient safety, quality improvement, clinical governance, risk, information governance and health & safety functions.
• Lead the full implementation and ongoing operation of the Patient Safety Incident Response Framework (PSIRF), ensuring patient-centred investigations and meaningful organisational learning.
• Drive a programme of quality improvement initiatives that deliver measurable improvements in patient safety and quality of care.
• Provide operational accountability for the organisational risk register and clinical risk management.
• Lead and develop a high-performing governance and patient safety team, including oversight of information governance, medical records and health & safety functions.
• Provide high-quality data, analysis, dashboards, governance reports and assurance papers for the Executive Management Board, Quality & Governance Committee, Board of Trustees and other senior forums.
• Support the Chief Nursing Officer in their role as Registered Manager and the Chief Executive Officer as Nominated Individual in relation to CQC registration and regulatory obligations.
• Oversee clinical audit, governance systems, incident reporting and regulatory compliance.
• Ensure safety alerts, national guidance and regulatory requirements are implemented effectively.
• Maintain robust information governance arrangements, including compliance with UK GDPR, the Data Protection Act 2018 and relevant information governance standards.
• Build strong relationships with clinical leaders, consultants, operational teams and external stakeholders.
• Champion an open, transparent and supportive safety culture where reporting, learning and continuous improvement are actively encouraged.

Person Specification

Experience

Essential

• You will be an experienced senior healthcare leader with a strong track record in clinical governance, patient safety and/or quality improvement within a UK healthcare setting.
• You will bring:
• Significant senior experience leading patient safety, clinical governance and/or quality improvement.
• A proven record of delivering measurable improvements for patients.
• Experience leading, managing and developing governance or patient safety teams.
• Strong practical experience of PSIRF, incident investigation and organisational learning.
• Experience of risk management, clinical audit, policy development and regulatory compliance.
• Knowledge and experience of information governance, GDPR compliance and data security.
• Experience of health & safety management within healthcare or another complex organisation.
• Experience preparing and presenting reports and assurance papers to senior committees and Boards.
• Expert knowledge of patient safety and quality improvement methodologies, including systems thinking and human factors.
• Thorough knowledge of the CQC regulatory framework and the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
• Strong knowledge of UK patient safety, risk, governance and regulatory requirements.
• Excellent analytical skills, including the use of data, SPC processes and graphical reporting.
• Outstanding communication, facilitation, negotiation and influencing skills.
• The resilience, judgement and credibility to operate effectively in complex and demanding situations.
• A degree-level qualification or equivalent professional training is required, alongside relevant quality improvement/patient safety and leadership or management qualifications or experience. Clinical registration, such as NMC or HCPC registration, is also identified within the person specification.
• Experience of working in a private healthcare environment, practising privileges and relevant project/programme management qualifications would be valuable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH

United Kingdom

Employer's website

https://www.hje.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Carry out planned care for a group of patients with support from senior staff.
• Ensure the assessment, planning, implementation and evaluation of evidence based, individualised patient care.
• Assist in performing safe effective care for patients requiring advanced clinical skills.
• Recognise when changes in patients condition occur and take appropriate action.
• Assist and advise unregistered staff in the delivery of patient care.
• Assist in the safe transfer of critically ill patients.
• Maintain accurate clinical observations of the patient and act accordingly.
• Contribute to the delivery of the Hospitals Nursing Strategy and the Hospitals Strategic Objectives.
• Conduct oneself in accordance with the NMC Code of Conduct and Hospital policies.
• To be aware of and take appropriate action in regard to cardiac arrest, fire and major incident.
• Be aware of and adhere to Hospital policies and procedures.
• To undertake responsibility for tasks delegated by the Senior Nurse and Ward Manager.

Person Specification

Experience

Essential

• Registered Nurse (Adult) with a valid NMC registration
• Diploma/degree in relevant subject
• Post registration qualification in stroke or acute Medicine or demonstrate relevant experience and competency in area of specialities
• 1 year post registration experience medical ward or setting
• Evidence of ongoing training and commitment to development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH

United Kingdom

Employer's website

https://www.hje.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

• • To provide exemplary planned care for patients requiring perioperative intervention while managing a team.
  • To ensure the team delivers effective patient care by providing appropriate clinical and managerial leadership, maximising effective theatre utilisation.
  • To provide exemplary planned care for patients requiring perioperative intervention supporting the management and organisation of care provision in the operating theatre, taking on the specialist role in Robotic Surgery.
  • To assist the perioperative managers to deliver effective patient care by providing appropriate clinical support assisting the theatre manager to effectively maximise theatre utilisation.
  • To co-ordinate and communicate information relevant to the intra-operative patient care process. The SPP also provides feedback regarding patient care, and strategic planning opportunities for improvement.
  • Discuss, and agree with colleagues capabilities and competencies in general and perioperative care practice, across the team.
  • Compare current perioperative practices, trends and developments against appropriate benchmarks.

Person Specification

Experience

Essential

• RN or ODP qualification
• Supervisory/Management qualification
• Analysing staff and theatre management problems and coming up with viable solutions
• Working as a perioperative practitioner in and across multi disciplinary teams
• Experience of applying clinical reasoning skills to a range of complex and varied patient case mixes
• Challenging consultants to influence evidence based practice
• Supervisory experience
• Evidence of substantial post registration continual professional development in management and related and relevant perioperative subjects
• Competence across a range of either surgical, anaesthetic or post-anaesthesia, management and leadership skills supported by professional and clinical knowledge
• Possess the mandatory training requirements for role including infection control and health and safety competencies.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH

United Kingdom

Employer's website

https://www.hje.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

• The Community Palliative Care Clinical Nurse Specialist (CNS) will work with the Hospice multidisciplinary team to facilitate a supportive framework aimed at enabling patients to be cared for in the home environment of their choice. They will provide information, specialist advice in symptom control and psychosocial support to patients and families in the community.
• The post holder will also act as an expert resource and facilitator to educate and train other staff including members of the local primary health care teams and in so doing helping to provide optimum nursing care for patients in their home.

Person Specification

Experience

Essential

• You will be registered with the NMC
• Educated to degree level
• Have experience in palliative and end of life care in a community or inpatient setting
• Be an excellent communicator
• Be experienced in working effectively in a MDT
• You will be a champion of holistic care and always considering what matters to the patient

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH

United Kingdom

Employer's website

https://www.hje.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Assist the Estates management team in overall operational management of estates fabric and maintenance works, both reactive and planned.
• Be the first point to assist the 08 bleep holder/duty manager in any unforeseen emergency events such as fire, flood, power outrage and any other H&S incidents.
• Arrange and manage service interruptions in conjunction with other key staff within the hospital to ensure all contingencies have been identified and covered, supported by risk assessments, COSHH, method statements and the permit to work systems.
• Follow estates protocols on troubleshooting any technical issues and also calling emergency services, contractors, escalation to management.
• Assist the Estates management in reducing the risk of failure of critical equipment and downtime.
• Maintain close liaison and effective communication paths with departmental heads, service/ward managers on all aspects of maintenance and repair.

Person Specification

Experience

Essential

• Minimum City & Guilds level 3/ONC in a Mechanical Discipline or equivalent
• Recognised trade qualification
• Previous experience of working in an Estates maintenance role
• Previous experience of working in an acute hospital setting and/or a large complex public or high specification building
• Ability to interpret and understand engineering drawings, various schematics
• Ability to undertake shift working and lone working including night shifts
• Knowledge of the Health & Safety at Works Act, COSHH

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH

United Kingdom

Employer's website

https://www.hje.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the attached supporting document which contains more information about the Palliative Care Social Worker role at Epsom and St Helier.

Person Specification

Qualifications

Essential

• oRecognised professional qualification in Social Work.
• oCurrent registration with the relevant professional regulatory body.
• oEvidence of continuing professional development relevant to social work practice.

Desirable

• oPostgraduate qualification in social work or palliative care
• additional training in palliative care, end-of-life care, bereavement, counselling, oncology, or a related field

Experience

Essential

• oExperience working as a qualified social worker within a health, hospital, community, hospice, or similarly complex setting
• oExperience undertaking comprehensive psychosocial assessments
• oExperience contributing to multidisciplinary assessment and care planning

Desirable

• oExperience facilitating or contributing to complex family meetings and discussions regarding goals of care
• oExperience providing education, consultation, or supervision to colleagues
• oExperience supporting discharge planning and transitions between hospital, hospice, community, and social care services

Knowledge

Essential

• oGood understanding of the psychosocial impact of serious and life-limiting illness on patients, families, and carers
• oUnderstanding of the principles of palliative and end-of-life care
• oKnowledge of relevant health, social care, community, hospice, and voluntary-sector resources

Desirable

• oKnowledge of advance care planning and goals-of-care processes
• oKnowledge of approaches to supporting people experiencing complex grief or psychological distress

Clinical and Professional Skills

Essential

• oAbility to work collaboratively within a multidisciplinary team
• oAbility to prioritise and manage a complex caseload
• oExcellent verbal and written communication skills

Desirable

• oExperience delivering teaching or presentations to healthcare professionals
• oExperience facilitating family meetings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

Epsom Hospital

Dorking Road

Epsom

KT18 7EG

United Kingdom

Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

Job description

Job responsibilities

• Lead the Charity's patient safety, quality improvement, clinical governance, risk, information governance and health & safety functions.
• Lead the full implementation and ongoing operation of the Patient Safety Incident Response Framework (PSIRF), ensuring patient-centred investigations and meaningful organisational learning.
• Drive a programme of quality improvement initiatives that deliver measurable improvements in patient safety and quality of care.
• Provide operational accountability for the organisational risk register and clinical risk management.
• Lead and develop a high-performing governance and patient safety team, including oversight of information governance, medical records and health & safety functions.
• Provide high-quality data, analysis, dashboards, governance reports and assurance papers for the Executive Management Board, Quality & Governance Committee, Board of Trustees and other senior forums.
• Support the Chief Nursing Officer in their role as Registered Manager and the Chief Executive Officer as Nominated Individual in relation to CQC registration and regulatory obligations.
• Oversee clinical audit, governance systems, incident reporting and regulatory compliance.
• Ensure safety alerts, national guidance and regulatory requirements are implemented effectively.
• Maintain robust information governance arrangements, including compliance with UK GDPR, the Data Protection Act 2018 and relevant information governance standards.
• Build strong relationships with clinical leaders, consultants, operational teams and external stakeholders.
• Champion an open, transparent and supportive safety culture where reporting, learning and continuous improvement are actively encouraged.

Person Specification

Experience

Essential

• You will be an experienced senior healthcare leader with a strong track record in clinical governance, patient safety and/or quality improvement within a UK healthcare setting.
• You will bring:
• Significant senior experience leading patient safety, clinical governance and/or quality improvement.
• A proven record of delivering measurable improvements for patients.
• Experience leading, managing and developing governance or patient safety teams.
• Strong practical experience of PSIRF, incident investigation and organisational learning.
• Experience of risk management, clinical audit, policy development and regulatory compliance.
• Knowledge and experience of information governance, GDPR compliance and data security.
• Experience of health & safety management within healthcare or another complex organisation.
• Experience preparing and presenting reports and assurance papers to senior committees and Boards.
• Expert knowledge of patient safety and quality improvement methodologies, including systems thinking and human factors.
• Thorough knowledge of the CQC regulatory framework and the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
• Strong knowledge of UK patient safety, risk, governance and regulatory requirements.
• Excellent analytical skills, including the use of data, SPC processes and graphical reporting.
• Outstanding communication, facilitation, negotiation and influencing skills.
• The resilience, judgement and credibility to operate effectively in complex and demanding situations.
• A degree-level qualification or equivalent professional training is required, alongside relevant quality improvement/patient safety and leadership or management qualifications or experience. Clinical registration, such as NMC or HCPC registration, is also identified within the person specification.
• Experience of working in a private healthcare environment, practising privileges and relevant project/programme management qualifications would be valuable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH

United Kingdom

Employer's website

https://www.hje.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

• • To provide exemplary planned care for patients requiring perioperative intervention while managing a team.
  • To ensure the team delivers effective patient care by providing appropriate clinical and managerial leadership, maximising effective theatre utilisation.
  • To provide exemplary planned care for patients requiring perioperative intervention supporting the management and organisation of care provision in the operating theatre, taking on the specialist role in Robotic Surgery.
  • To assist the perioperative managers to deliver effective patient care by providing appropriate clinical support assisting the theatre manager to effectively maximise theatre utilisation.
  • To co-ordinate and communicate information relevant to the intra-operative patient care process. The SPP also provides feedback regarding patient care, and strategic planning opportunities for improvement.
  • Discuss, and agree with colleagues capabilities and competencies in general and perioperative care practice, across the team.
  • Compare current perioperative practices, trends and developments against appropriate benchmarks.

Person Specification

Experience

Essential

• RN or ODP qualification
• Supervisory/Management qualification
• Analysing staff and theatre management problems and coming up with viable solutions
• Working as a perioperative practitioner in and across multi disciplinary teams
• Experience of applying clinical reasoning skills to a range of complex and varied patient case mixes
• Challenging consultants to influence evidence based practice
• Supervisory experience
• Evidence of substantial post registration continual professional development in management and related and relevant perioperative subjects
• Competence across a range of either surgical, anaesthetic or post-anaesthesia, management and leadership skills supported by professional and clinical knowledge
• Possess the mandatory training requirements for role including infection control and health and safety competencies.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH

United Kingdom

Employer's website

https://www.hje.org.uk/ (Opens in a new tab)