Job description

Job responsibilities

Support the Pharmacy Governance Team by communicating complex supply chain information in a manner that promotes understand of supply disruptions relating to alerts and medicine recalls ensuring patient safety is maintained.

Act as a liaison to the PPSA (Peninsula Procurement and Supply Alliance), representing the pharmacy and trust in performance review meetings for contracts including Wholesaler service, Over-labelling, Specials & Unlicensed medicines.

Ensure that procurement services are of a consistently high standard for patients by regular liaison with key individuals involved within the service areas including pharmaceutical industry.

To ensure that all aspects of the ordering, receipt, storage, distribution and invoicing of all medicines and pharmaceuticals are performed in accordance with all relevant legislation, the requirements of the Guide to Good Wholesaling Practice, MHRA requirements and trust Standing Financial Instructions (SFIs)

To promote and support the use of systems for reporting and reducing instances of errors, including near misses and major deviations.

To support in the training of all staff ensuring understanding and implementation of safe practices. This ensures there are no barriers to understanding all aspects of the training as a wide variety of staff with different abilities will be trained, including: new procurement team members, Pre-Registration Pharmacists and Pre-Registration Pharmacy Technicians.

To support development of teams member through annual appraisals and regular 1:1 meeting, ensuring the team continues to develop and the work environment supports progression and fulfils staffs health and wellbeing needs.

To identify and support the development of working practices to improve compliance and efficiency, identifying that processes for SOPs are up to date and reflect accurately established or new working practices.

Support the development and maintenance of a process for managing and reviewing supply risks and improve engagement with the greater pharmacy team in the management of medicines shortages and mitigating actions.

For further information please see attached job description

Person Specification

Knowledge & Experience

Essential

• Developed specialist knowledge of procurement and sourcing
• Proven post-registration demonstrable experience in an acute setting/ hospital pharmacy (Band 5)
• Good understanding of COSHH Regulations
• Good grasp of Microsoft programs including Word, excel, PowerPoint and Outlook
• 6 Months post qualification Pharmacy Technician experience

Desirable

• Demonstrable experience of audit and report writing
• Demonstrable experience of working in a procurement environment
• Demonstrable experience of working with finance
• Demonstrable experience of developing pharmacy services
• Demonstrable experience of working with pharmacy IT systems such as EMIS, Q-Pulse and Powergate

Qualifications

Essential

• National BTEC or NVQ3 in Pharmaceutical Sciences (or equivalent)
• Registered Pharmacy Technician with the General Pharmaceutical Council (GPhC)
• National Accredited Checking Pharmacy Technician qualification

Desirable

• Chartered Institute of Purchasing and Supply qualifications (Or working towards)

Aptitude & Abilities

Essential

• Good communication skills, written and verbal, with proven ability to demonstrate fluency, clarity, and effectiveness at all levels
• Proven ability to supervise other staff
• Attention to detail.
• Proven ability to accurately deal with figures.
• Proven ability to meet deadlines
• Organisational skills
• Proven ability to identify and mitigate risks

Disposition & Attitude

Essential

• Ability to accept responsibility
• Proactive, takes own initiative
• Leads by example
• Adaptable
• Reliable
• Hardworking and enthusiastic
• Ability to work late nights, weekends and bank holidays on rota

Desirable

• Ability to travel

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

University Hospitals Plymouth, Derriford Hospital

Derriford Hospital, Derriford Road

Plymouth

PL6 8DH

United Kingdom

Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key responsibilities

To act as an Associate Practitioner providing a comprehensive range of routine and specialist Biochemistry and Haematology analyses using a multitude of POCT devices, under supervision from experienced Biomedical Scientists. Provide assistance to clinical staff from within and outside the trust in relation to matters of training, quality control and preventative maintenance. To supervise POCT competency assessments for a range of POCT devices. Undertake patient testing in clinic environments following standard operating procedure, under the supervision of Biomedical Scientists. To maintain, under the supervision of qualified Biomedical Scientists, analytical equipment in optimum operational condition, taking necessary remedial action during technical failure. Respond to error messages, referring to supervisory staff where necessary, and liaising with engineers called to failing equipment. To enter patient demographic information, collate results and enter data into the laboratory IT systems. To utilise necessary interpersonal skills to ensure effective liaison with patients and other healthcare professionals to provide the best care for our patients.

Knowledge & Personal Development

To have gained an intermediate level of technical and analytical knowledge by participating in ongoing training. To ensure compliance with all local and national standards of work practice eg. ISO 15189 and 22870. To maintain the knowledge necessary to lead update training sessions, through Continuing Personal Development and in-house training. To have gained the necessary knowledge and skills sufficient to work as independently as possible, with the minimum of supervision (within SOPs). To maintain personal and professional development by attending training, study days and workshops as and when relevant or as per instructions of the POCT Manager. Read all relevant literature provided. Maintain knowledge of operational policies and procedures through use of the departmental electronic notice board and document management system. Maintain knowledge of trust-wide policies and any appropriate policies for other trusts which you may encounter.

Advice, Guidance and Interpersonal

To deal sympathetically during liaison with patients, colleagues, other healthcare professionals and staff from external organisations. To use empathy and understanding to ensure that technical, clinical and linguistic barriers so understanding are overcome. To report results to Biomedical Scientists, clinicians and other service users in a professional manner. To provide advice to clinicians under the direction of Biomedical Scientists following the Standard Operating Procedure. To refer requests for assistance from other trusts to qualified Biomedical Scientists.

Scientific & Technical

Prioritise workload from clinic and hospital in order to deal effectively with any matters that may arise. To assess the suitability and appropriateness of samples collected at the point of care. Use own judgement and knowledge to reject unsuitable specimens and take the necessary action to obtain a subsequent sample for analysis. To refer problematic situations to a Biomedical Scientist for further action if deemed necessary. Accurately and swiftly enter patient demographic information and tests requested onto the computer system. Have a knowledge of medical terms and acronyms in order to ensure that you have an appreciation for clinical details provided. Use of Telepath computer system to gather set lists and extract information from Telepath database for general telephone enquiries by staff from other departments, surgeries or hospitals. Prompt and accurate distribution of outgoing POCT laboratory reports to wards, departments, GP practices and other hospitals. Scanning of request forms into computer database for storage. To analyse, under supervision from qualified Biomedical Scientists, specimens for screening, diagnostic and clinical management of patients using complex, specialised and expensive equipment. To make technical assessments of method and instrument performance by monitoring quality control used on specialist laboratory analytical systems, in accordance with Standard Operating procedures, seeking guidance when necessary. To perform basic troubleshooting, repairs and maintenance on specialist equipment. To refer complex problems relating to breakdown/unavailability of analytical systems to a suitably qualified Biomedical Scientist. To ensure satisfactory completion of routine and specialist biochemistry analyses.

Equality and Diversity

It is the responsibility of every member of staff to understand our equality and diversity commitments and statutory obligations under current equality legislation (the Equality Act 2010) and to:

Act in ways that support equality and diversity and recognises the importance of peoples rights in accordance with legislation, policies, procedures and good practice. Valuing people as individuals and treating everyone with dignity and respect, consideration and without prejudice, respecting diversity and recognising peoples expressed beliefs, preferences and choices in working with others and delivering appropriate services. Recognise and report behaviour that undermines equality under Trust policy. Be consciously aware of own behaviour and encourage the same levels of behaviour in colleagues. Acknowledge others different perspectives and recognise the diverse needs and experiences of everyone they come into contact with. With the support of managers develop an equality and diversity objective through the personal development review process.

Values and Behaviours

We are Caring

We treat people equitably and value their different experiences.

We know we are doing this when:

We value everyone for their unique contribution to our Trust whatever their diverse backgrounds

We are kind, always showing compassion

We praise good effort and good results, always showing appreciation

We are Fair

We are good role models (to each other and the public we serve), being accountable for what we do and how we behave.

We know we are doing this when:

We are confident in presenting new ideas we speak up and we support our colleagues to do the same, particularly those colleagues from diverse backgrounds

We are open and honest

We learn from mistakes, aiming to get things right first time, exploring new ideas when we can

We Are Innovative

We work as one team to deliver, improve and transform care through continuous improvement.

We know we are doing this when:

We are professional, always seeking to do the right thing

We create and share knowledge with patients, each other and our professional communities

We continuously strive to make things better and to pioneer new ways of doing things

Infection Prevention & Control

All staff will adhere to infection control policies and procedures at all times and carry out role specific duties as per roles and responsibilities.

Confidentiality

Confidentiality/Data Protection regarding all personal information and Trust activity must be maintained at all times (both in and out of working hours). All staff should ensure that they are familiar with and adhere to all Trust privacy, confidentiality and security policies and procedures. Any breach of confidentiality will be taken seriously and appropriate disciplinary action taken.

Freedom of Information

In accordance with Freedom of Information and other associated legislation, the Trust may be required to make public recorded information available upon a request, or do this as part of a publication scheme. Please note, that in your public role, your name or job role may be contained in a document that is published in accordance with such legislation.

Management of Risk & Health and Safety

All employees have a duty to take reasonable care to avoid injury to themselves or to others and to co-operate with the Trust in meeting its statutory requirements. All employees will proactively contribute to the management of risk by identifying hazards in the workplace which have the potential to cause harm, raising issues of concern and risk to the appropriate level.

Safeguarding Children and Vulnerable Adults

All trust employees are required to act in such a way that at all times safeguards the health and well being of children and vulnerable adults. Familiarisation with and adherence to trust Safeguarding policies is an essential requirement of all employees, as is participation in related mandatory/statutory training.

IT Skills

All staff are expected to have or to gain a minimum of basic level IT skills to enable them to use the Trust IT systems to support Trust services and needs. All staff should be familiar with relevant IT systems and security policies and procedures.

Records Management

All staff are personally responsible for record keeping. A record is anything that contains information in any medium e.g. paper, tapes, computer information, etc. which have been created or gathered as a result of any NHS activity. All individuals within the Trust are responsible for any records they create or use. Please ensure that records are retained in accordance with the Records Management Policy and are stored in a manner that allows them to be easily located in the event of a Freedom of Information (FOI) request.

Information Quality

All staff must ensure complete and accurate data is collected to the highest standard at all times. Data collection should be supported by adequate documentation and processes should be regularly reviewed. Staff should ensure that processes conform to national standards and are fit for purpose. All staff should comply with the Information Quality Policy.

Professional Responsibility

As per any required registration & LUHFT policy.

For the complete Job description and personal specification please see attached documents

Person Specification

Qualifications

Essential

• HNC in a science based subject OR proven equivalent practical experience in a UK clinical/ clinical laboratory setting supported by appropriate academic qualifi8cations
• Knowledge of biomedical tests
• Must maintain a professional development portfolio.
• Knowledge of Point of Care Testing (POCT)

Desirable

• Knowledge of medical terminologies

Experience

Essential

• Demonstrable experience of working in a clinical laboratory and/or clinical environment.
• Demonstrable CPD activities.

Knowledge

Essential

• Computer literate with extensive use of Microsoft applications (Word, Excel, Power Point, Access & E-mail).
• Knowledge/understanding of confidentiality issues. Data protection. Awareness of Health and Safety. Knowledge and interest in biological science. Understands the role of medical laboratories and quality systems. E Awareness of Health and Safety issues

Skills

Essential

• Ability to communicate courteously.
• Ability to communicate verbally and in writing. Good telephone manner.
• Basic understanding of Microsoft windows and MS Office.
• Work as part of a team or on own initiative.
• Work in an organized, time efficient and methodical manner.
• Scientifically numerate.
• Familiar with use of basic laboratory equipment & good laboratory practice (eg. pH meter, centrifuge etc.)

Other

Essential

• Willingness to learn and conform to departmental policies and procedures.
• Able to take instruction from others
• Ability to adapt to requirements of departmental change
• Commitment to Dignity and Respect
• Diligent
• Good time keeping
• Willingness to work flexible hours, should the department require it
• Willingness to across multiple sites supported by the Point of Care Testing team
• Willingness to work in a clinical setting under the supervision of Biomedical Scientists

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Liverpool Clinical Laboratories

Liverpool

L7 8YE

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For full details, please refer to the attached job description

To participate in the routine work of the main histology laboratory in accordance with departmental protocols

To participate in some of the specialised areas of the department when required

To participate in flexible working arrangements

Undertake tasks required for CPA accreditation e.g. reviewing SOPs.

To handle chemicals and biological material in accordance with COSHH regulations and departmental protocols

In accordance with departmental protocols, deal with chemical and biological spillages

To participate in the department's appraisal scheme

Process enquiries appropriately referring to the appropriate personnel when required.

Attend and participate in Trust and departmental meetings

Be proactive in own professional development

Assist in the training of all groups of staff and to acquaint new staff with local practices.

Daily maintenance and use of equipment such as tissue processors, embedding centres, cover slipper, slide stainer and writer, microtomes and cryostats.

Disinfection of cut up and specimen reception areas

Disinfection of equipment such as cryostats and centrifuges following contamination.

Person Specification

Other

Essential

• Manual dexterity

Skills

Essential

• Ability to work as a member of a team
• Flexible and adaptable approach to work
• Good organisational skills
• Good verbal communication skills

Desirable

• Computer literate

Knowledge

Essential

• Demonstrate an understanding of patient confidentiality

Desirable

• Show an awareness of H&S requirements
• Should be able to demonstrate an understanding of the post applied for

Experience

Essential

• Demonstrable previous experience of working in a laboratory

Desirable

• Previous experience of working in a clinical setting

Qualifications

Essential

• A levels/BTEC or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Liverpool Clinical Laboratories

Liverpool

L7 8YE

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

- Effectively answer all types of emergency and non-emergency calls made to the 999 Emergency Operations Centre (EOC) from both Health Care Professionals, external agencies and members of the public

- Ensure all calls are answered and responded to as laid out in the Trusts policies and procedures

- Be confident in utilising the Computer Aided Dispatch (CAD) system and Medical Priority Dispatch System (MPDS) to accurately enter patient information in an efficient way

- Ensure all details are inputted and passed to relevant personnel to ensure appropriate dispatch of resources

- Deal with complex, sensitive or contentious information regarding a patients condition.

- Communicate tactfully and empathetically with callers showing care when handling all calls

- Monitor patient incidents to ensure all information is gathered and the patients condition has not deteriorated

- Maintain effective control of the call to ensure efficient handling time to improve the response to the patient

- Remain calm and resilient in a pressurised environment

- Be able to modify and adapt communication styles taking into consideration the differing needs of the callers especially in complex situations

- Be able to effectively communicate and deal with highly emotional callers, including traumatic incidents such as death

- Confident to utilise negotiating skills when handling calls where the caller is abusive or uncooperative

- Cover a 24/7 rotating shift pattern

- Continually maintain standards and develop through annual education and personal development

In your personal statement, please highlight your motivation to apply for theposition as well asyour experience and skills that you would bring to the organisation.

You will be required to attend a assessment if your application is longlisted. If successful, you will be invited for an interview.

Please note you must hold:

• Relevant English & Maths Qualification

As apart of role requirements for the job you will need to provide evidence of a minimum of 3 GCSEs or equivalent at grade C / 5 or above (including Maths and English, NVQ level 3 in a relevant subject or equivalent). You will need to evidence these qualifications at the conditional offer stage. Failure to provide this recruitment team could lead to your conditional offer being withdrawn.

Person Specification

Qualifications and Experience

Essential

• Minimum of 3 GCSE's or equivalent at grade C / 5 or above including Maths and English, NVQ level 3 in a relevant subject or equivalent

Skills and Abilities

Essential

• Inquisitive mind and proven questions skills (The ability to question and obtain relevant information)
• Demonstrated ability to interact effectively with people from diverse backgrounds

Other Requirements

Essential

• Resilience when faced with distressing situations
• Good written skills, Possess basic keyboard skills (including well-presented application form, literacy, spelling with no omissions i.e. fully completed application form)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

London Ambulance Service NHS Trust

Address

Waterloo or Newham

London

SE1 8SD

United Kingdom

Employer's website

https://www.londonambulance.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties:

To maintain accurate records, which are confidential, contemporaneous, and legible, with all care given documented at the time.. The post holder will be expected to participate in standard of patients records by audit or peer review and have a regular open discussion with team members.

Make appropriate records in the multi-disciplinary patient file, which will then be counter-signed by a registered nurse.

To report and record incidents and near misses relating to health, safety, security, fire, physical violence, aggression and verbal abuse.

To have a working knowledge and be responsible for ensuring nurses and patients equipment is in safe working order, disposed of or returned when no longer required as per Policy and to inform Line Manager if any problems occur.

To provide holistic evidence-based/best practice care to patients in accordance with National and organisation approved policies/procedures and individual care plans.

To undertake specific clinical tasks as delegated by members of the Nursing team having once undertaken relevant training and deemed competent .Working in line with the Livewell SouthWest Delegation to band 3 and 4 support workers guidance.

To provide appropriate support and advice to family and carers, demonstrating tact and sensitivity in dealing with complex and sensitive information and negotiating a positive outcome.

To recognise and respond to any changes in patient care situations, which might include risks to self and others including adult and child protection concerns. The post holder must inform the most appropriate professional at the earliest opportunity. Be conversant with the safeguarding adult and child protection procedures and policies.

To ensure privacy, dignity and human rights are respected for patients and Carers.

To be willing to participate actively in appropriate in-service training programmes which the manager believes to be of benefit to the individual. To assume co-responsibility for maintaining skills and knowledge levels.

The post holder is required to comply with all infection control policies and guidance, attend relevant updates and report issues of concern to their immediate line manager (if no action or explanation received, then it is the individuals responsibility to escalate)

To contribute to the development, implementation and monitoring of standards.

To work within challenging and unpredictable environments e.g. patients homes which may have constraints and require adaptability.

To provide basic education and continuing support to patients, family and carers.

To identify areas of concern regarding practice and communicate to the Caseload Holder.

Management & Leadership:

To undertake designated duties as required in line with the Delegation to band 3 and 4 support worker guidance.

Only undertake work which is within own competence and to identify any work required to be undertaken by more senior staff

To identify and take responsibility in the maintaining of clinical competencies in line with the job role. Ensuring these are adequately support by clinical sign off. Identifying areas where this may be required.

To be responsible for organizing own time management on a daily basis in line with caseload demands, using own initiative and be flexible when organising own workload on a day to day basis, which is often unpredictable in order to respond to the needs of the service.

To maintain and Preserve confidentiality at all times, and be aware of the Data Protection Act, Access to Health Records and Consent for Treatment.

Complete on time and submit all necessary forms, documentation, including IT data and forward as required by the manager/organisation.

To complete and submit any necessary documentation as required by the District Nurse/Caseload Holder and District Nursing Manager.

Monitoring and ordering of stock levels and to utilise resources economically and effectively and promote cost consciousness throughout the service.

To share knowledge and information to promote a cohesive team.

To act as a role model for all staff and students demonstrating clinical skills and high standards of practice and professional conduct.

To participate in team activities so as to develop and consolidate a cohesive and supportive team ensuring openness within the team.

The post holder will be required to use a computer, being responsible for timely recording patient activities for IT data collection, dealing with e-mail queries, stock/equipment ordering.

Communication:

To demonstrate effective communication with patients, staff and other members of the multi-disciplinary team. When communicating with patients it should be at the appropriate level for patients to understand such as patients suffering from terminal illness, dementia, disability, visually impairment and/or hearing impairment.

Able to communicate the role and eligibility criteria of the District Nursing Service.

Maintain accurate and up to date patient records and inform other professionals about changes in patients condition.

Act as a patient advocate as required ensuring individual needs, preferences and choices are delivered by the Service.

The Post Holder to be supplied with mobile telephones and lone working devices for work purposes and be expected to abide by Livewell Southwest Lone working policy including the Operational procedure for lone working devices.

Education & Training:

Maintain own clinical expertise by attending meetings, study days and in-service training and learn new specialist skills required for service development. To maintain an up to date personal competency portfolio.

To attend and participate in meetings as negotiated within the team and to provide relevant timely feedback.

To participate in Reflective Practice, Practice Supervision and Appraisals and line management supervision as per policy .

Participate in the provision of community experience for all nurse learners and other professionals as appropriate.

To be encouraged to organise informal training sessions on behalf of the team using a variety of resources.

Travelling in all weather in heavy traffic to unknown areas on a daily basis, in the dark and adverse weather conditions.

Emotional Effort:

At every patient contact the post holder deals with emotional issues of patients and relatives.

At each visit staff may need to care for Patients with degenerative terminal conditions and their carers who may be children or adults within their home.

Need to deal with highly distressing and difficult family situations frequently such as grief, crisis care management with unpredictable care conditions.

Mental Effort:

Continuously interrupted, multi-tasking e.g. writing notes, answering mobile telephone call. Staff to carry a mobile telephone and are expected to be available to other staff and professionals and can be interrupted at any time.

Driving in all weather in heavy traffic to unknown areas on a daily basis, in the dark and adverse weather conditions.

Physical Effort:

Use of hoists and other lifting equipment often in a confined space in the patients home on difficult floor surfaces e.g. carpet.

At each visit staff risk assess the need to move light furniture in patients home to allow nursing procedures to be carried out often within a confined space.

Regularly carry and transport District Nurse equipment e.g. Nursing bag, documentation Laptop, phlebotomy equipment, sphygmomamometers and blood sugar machines.

Driving for periods of time between patients homes and requiring lifting nursing bags and equipment from the car boot on each visit.

The job involves several times in a day exposure and contact to highly unpleasant working condition such as secondary smoking, bodily fluids, including sputum, vomit, blood, urine and faeces, soiled linen, fleas, lice, scabies poor hygiene standards and communicable diseases.

Occasional exposure to verbal and physical aggression and dangerous pets.

Daily working in cramped conditions within patients own homes.

Frequently exposure to heat and cold in patients homes.

Mobile phones may not work in areas where there is poor network reception. Staff will utilise lone working devices.

Person Specification

Qualifications

Essential

• Maths and English GCSE grade 4 or above (A-C)
• NVQ III in Care (or evidence of working towards) or able to demonstrate the skills knowledge & ability to work to this level.

Desirable

• Care
• certificate

Knowledge & Experience

Essential

• Understanding of physical health, mental health and learning disabilities.
• Understanding of the role of Clinical support worker / Heath care assistant and boundaries
• Experience of formulating
• therapeutic relationships
• Previous experience of working within a health care setting.
• (employment, work experience
• volunteering)

Desirable

• Willingness to learn Evidence of previous professional development Evidence of recent study

Behavioural Attributes & Competencies:

Essential

• Familiar with and committed to the principles and values of the NHS.
• Demonstrate commitment to and focus on quality, promotes high standards to consistently improve patient outcomes.
• Consistently put clinicians at the heart of decision making.
• Creates and fosters a culture of openness, honesty, integrity and inclusiveness.
• Values diversity and difference.
• Uses evidence to make improvements and seeks out innovation.
• Demonstrates commitment to partnership working.
• Flexible approach to working.
• Attention to detail.
• Highly motivated with ability to influence and inspire others.
• Outcomes focused.
• Ability to act as a champion for patients/carers and their interests, ensuring the patients voice has an impact on service developments.

Experience

Essential

• Experience of formulating
• therapeutic relationships
• Previous experience of working within a health care setting.
• (employment, work experience
• volunteering)

Skills

Essential

• Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport.
• Effective communication and interactive skills including oral, written and IT
• Ability to use initiative and work independently
• Good time management

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Livewell Southwest

Address

200 Mount Gould Road

Mount Gould

Plymouth

Devon

PL4 7PY

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

See attached job description

See attached job description

See attached job description

See attached job description

Person Specification

Qualifications

Essential

• Full GMC registration with licence to practice
• Full MRCP UK

Experience

Essential

• Experience in General Medicine at registrar grade
• Experience in management of acute medical conditions at SPR level
• The knowledge and clinical skills base to be able to supervise the assessment and treatment of general medical patients at SPR level.
• Previous Renal experience at SHO or Registrar level

Desirable

• Previous experience in relevant medical specialty at senior SHO/SPR level.

Clinical Experience / Skills

Essential

• Ability to organise and prioritise busy workloads effectively and cope under pressure
• Ability to communicate effectively with patients, medical staff and other health professionals

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Croydon Health Services NHS Trust

Address

Croydon University Hospital

530 London Road

Croydon

CR7 7YE

United Kingdom

Employer's website

https://www.croydonhealthservices.nhs.uk/recruitment/ (Opens in a new tab)

Job description

Job responsibilities

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

Person Specification

Qualifications and Training

Essential

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Business and Administration Level 3 NVQ or equivalent experience
• Qualified in word processing or audio typing (or equivalent)

Knowledge and Experience

Essential

• Experience of dealing with the public, both on the telephone and in person

Desirable

• Previous NHS experience
• Understanding of medical terminology
• Clerical / administrative experience

Skills and Abilities

Essential

• Effective and polite manner when dealing with people, both face to face and on the phone
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work on your own, using your own initiative, if required
• Confidence to handle difficult conversations with patients, relatives and carers
• Ability to adapt to use new computer packages and programmes
• Effective organisational skills
• Good IT skills including Microsoft packages
• Attention to detail
• Good secretarial and audio typing skills

Aptitudes

Essential

• Supportive
• Respectful
• Innovative
• Collaborative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Weston General Hospital

Grange rd ,Uphill

Weston-super-Mare

BS23 4TQ

United Kingdom

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• To ensure that accurate details are exchanged with all relevant staff. Give support to patients, carers and staff, where appropriate. Acting as a supportive member of the team at all times, including;
• Working as part of a team ensuring that the daily administration tasks are completed effectively and efficiently.
• To process inward and outward transfers of records and to deal with other Trusts regarding records as required
• To process discharge summary letters and send them to the correct professional.
• To support the process of booking and scheduling clinic, and create reports
• To accurately file information

• To answer incoming calls, dealing with enquirers in a helpful manner, proactively taking action where appropriate.
• To deal with enquirers, correspondence and information received by the service in conjunction with other staff.
• To scan relevant documentation i.e.: Patient notes, timetables, site information, notices.
• To monitor stationery and store cupboards for stock and support in the ordering of service stationery and goods when requested.
• Liaise with GP,s patients, etc
• General Admin duties and tasks which are variable.

Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all its staff to be vaccinated as this remains the best line of defence against COVID-19.

The use of AI is monitored and if you have used it then you are required to declare this, as well as what type of AI tools you have used and for what purpose. We reserve the right to further test your individual knowledge and skills in relation to the requirements for the post through robust and thorough interview and assessment.

HCT will prioritise recruitment of workers living in England under the new immigration rules for care workers effective from 9 April 2025. Employers must first prove that they have attempted to recruit a worker from within England who needs new sponsorship. This ensures that those who came to the UK to pursue a career in adult social care can do so.

Person Specification

Qualifications and Training

Essential

• Educated to GCSE level or equivalent
• NVQ Level 3 in Business/Administration or equivalent knowledge and experience
• Good spoken, written and understanding of English
• IT Literate including Experience of using Microsoft Office suite; Word, Excel and Powerpoint

Experience and Knowledge

Essential

• Experience of working in a team
• Motivated to extend knowledge and improve service delivery
• Experience and ability to deal with non-routine activities appropriately and safely
• Problem solving
• Health, safety and risk aware

Desirable

• Knowledge of working in the NHS
• Experience of using SystmOne Electronic Patient Records

Skills and Abilities

Essential

• Ability to communicate effectively, particularly in relation to people who have a difficulty understanding and adapt communication techniques as appropriate
• Well-developed written and verbal communication skills
• Arranging and preparing meetings and relevant materials
• Organisational skills

Desirable

• Experience in customer focused environment
• Experience of formal minute taking, formatting and distributing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hertfordshire Community NHS Trust

Address

Hoddesdon Health Centre

High Street

Hoddesdon

EN11 8BQ

United Kingdom

Employer's website

https://www.hct.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Please view the attached Job Description and Person Specification documents for complete details regarding this post.

When completing your application, please demonstrate how you meet the role criteria.

We can also offer you many staff benefits to help support you which include:

• Early access to Psychological Therapies and Physiotherapy
• Competitive annual leave allowance
• Car leasing scheme
• NHS pension scheme
• Free eye tests
• Money saving options through our salary sacrifice scheme
• Discounts on major high street retailers and restaurants

Person Specification

Qualifications

Essential

• Undergraduate degree in Psychology (2:1 or above) and a strong academic record
• Eligible for graduate membership of the British Psychological Society

Desirable

• A 1st in Undergraduate Degree

Experience

Essential

• Variety of clinical and administrative experience
• Knowledge of psychometrics and research methodology

Skills

Essential

• Able to demonstrate a keen interest in neuropsychology, that goes beyond specific modules studied at Undergraduate level.
• Ability to work safely, confidently and independently within own experience/skill and to seek advice from senior colleagues as appropriate.
• Ability to work independently as well as part of a team
• High level of computer literacy (Power Point, Excel, SPSS etc.)
• Ability to deal sensitively with highly emotive/hostile situations.
• Excellent organisational, analytical and judgemental skills
• The ability to develop good working relationships with clients, and colleagues, including ability to adapt communication style if barriers to understanding and/or expression are present
• Attention to detail and accuracy
• Proven communication skills (written and verbal) and a demonstrated ability to communicate effectively with a range of people
• Self-motivated with ability to work independently whilst accepting supervision and feedback on practice.
• Ability to concentrate frequently and for extended periods.

Special Requirements

Essential

• Ability to travel independently throughout the county without the use of public transport
• Self-motivated with ability to work independently whilst accepting supervision and feedback on practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lincolnshire Partnership NHS Foundation Trust

Address

Neuropsychology Department, Witham Court

Fen Lane

North Hykeham

LN6 8UZ

United Kingdom

Employer's website

https://www.lpft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Qualifications

Essential

• GCSE (or equivalent) in Maths and English at level C/4 or above
• Level 3 qualification e.g. NVQ, 2 A-Levels, Apprenticeship or IBMS Certificate of Achievement (Part I) plus Significant laboratory experience or Extensive laboratory experience in the relevant discipline

Experience

Essential

• Ability to follow and work to Standard Operating Procedures and Policy

Desirable

• Experience with a range of laboratory techniques
• Previous NHS laboratory experience

Skills and Knowledge

Essential

• Keyboard and basic IT skills
• Have an awareness of Health & Safety issues
• Effective Communication skills, written and oral
• Evidence of good manual dexterity
• Evidence of effective time management skills and with a methodical approach

Personal Qualities

Essential

• Ability to plan and prioritise allocated work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Sheffield Teaching Hospitals NHS Foundation Trust

Address

Royal Hallamshire Hospital

Glossop Road

Sheffield

S10 2JF

United Kingdom

Employer's website

https://www.sth.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent service experience at management level.
• Postgraduate diploma in management or equivalent level of knowledge and skills gained through a combination of post graduate study and/or experience plus relevant short courses.
• Maths and English language GCSE minimum Grade C/4.
• Demonstrative commitment to personal development.

Desirable

• Formal project management qualification.

Experience

Essential

• Previous managerial experience including knowledge of managing services, financial management, service and capacity planning and management of staff.
• Experience of implementing policy, service planning and development and writing business cases.
• Excellent spreadsheet and analytical skills, experience of manipulating complex data and presenting to a range of audiences.
• Ability to understand and explain financial and activity information.

Desirable

• Experience of mentoring, staff supervision and appraisals.
• Previous experience of pathology services.
• Experience of Risk Assessment, Audit and Clinical Governance.
• Experience of using Patient Centre, Electronic Staff record and other NHS information systems.
• Understanding of NHS policy and experience of delivering against current NHS targets.

Skills and Knowledge

Essential

• Analytical, resilient and creative person, who is able to work under their own initiative in order to meet challenging deadlines, comfortable with taking decisions, often under pressure.
• An open and honest approach, high levels of integrity.
• Highly developed leadership skills. Self-motivated and able to motivate others. Understands the importance of staff training/ development and possess excellent coaching and facilitating skills.
• Excellent written, spoke and presentational skills. Sound negotiator. Influential and has creditability in the clinical setting.
• Evidence of ability to work as a member of a team. Able to build effective working relationships. Able to handle and resolve conflict.

Personal Qualities

Essential

• Flexible attitude to working hours. Ability to deal with competing priorities and to organise self and team members to deliver outputs to multiple deadlines.
• Personal values in line with those of the Trust and demonstrates all STH PROUD Behaviours.
• Commitment to undertake ALL training requirements of the post.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Sheffield Teaching Hospitals NHS Foundation Trust

Address

Northern General Hospital

Herries Road

Sheffield

S5 7AU

United Kingdom

Employer's website

https://www.sth.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Qualifications

Essential

• GCSE Grade D/3 Maths & English or equivalent experience
• Valid Basic Food Hygiene Certificate or attainment of Basic REHIS Elementary Food Hygiene Certificate (can be completed once in post - one day course)

Desirable

• Clerical / IT qualification or relevant experience
• Working towards Regulated Qualification Framework (RQF) level 2 or 3 (NVQ2/3)

Experience

Essential

• Manual Handling, Fire and Health and Safety Awareness (can be completed once in post)
• Demonstrable ability to use a computer
• Familiar with Microsoft packages and information systems
• Experience of working in a customer service environment.

Desirable

• Experience in a caring or hotel/catering environment.
• Experience of working at a supervisory level

Special Skills/Aptitudes

Essential

• Ability to communicate well within a multidisciplinary team
• Ability to deal with any potentially difficult or sensitive issues
• Understanding of confidentiality in the work place
• Excellent organisational skills
• Ability to prioritise own work load
• Multi skilled

Desirable

• Willing to undertake RQF training
• Willing to complete job specific and essential training relevant to the housekeeper's role

Other Factors

Essential

• Ability to work on own initiative following guidance from ward manager
• Approachable manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Sheffield Teaching Hospitals NHS Foundation Trust

Address

Northern General Hospital

Sheffield

S5 7AU

United Kingdom

Employer's website

https://www.sth.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Are you looking for an exciting Patient Pathway Co-Ordinator role using your unique qualities, then we want to hear from you.

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Person Specification

Qualifications

Essential

• NVQ 4 or equivalent experience
• A Level in English and Maths

Knowledge and Experience

Essential

• Significant previous administrative experience within a healthcare setting and experience in using hospital systems
• Up to date knowledge and understanding of key access targets e.g. 18 weeks Referral to Treatment, 2 Week Wait
• Experience of working with IT office packages

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Broomfield

Court Road

Chelmsford

CM1 7ET

United Kingdom

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Please see attached Job Description and Person Specification for details on the main duties and responsibilities

Person Specification

Experience

Essential

• Experience in dealing with the general public in diverse, fast moving, customer orientated organisation in a position of the Trust.

Qualifications

Essential

• General GCSE education grade C or above
• Full uk car driving license
• 2 Years Previous security experience in a large and diverse organisation

Desirable

• Evidence of Continued Professional Development in a Security related field. (ACT)
• SIA Door supervisor Licence anmd or CCTV Public Open Space Licence.
• Physical intervention Training - Maybo / CPI trained

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sandwell and West Birmingham NHS Trust

Address

SWB NHS Trust

Sandwell and West Birmingham NHS Trust

Sandwell & west Birmingham

B18 7QH

United Kingdom

Employer's website

https://www.swbh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Reception/ Administration duties:

Providing the first point of contact to patients and other visitors to enable access to appropriate services in a professional and courteous manner.

To have a thorough knowledge and work in accordance ofpractice policies and procedures.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Liaise with local hospitals and other agencies as appropriate.

Receive telephone calls and enter them onto triage list as appropriate, ensuring accurate information is recorded to enable the clinical team to deal with patient queries effectively.

Give results of investigations/tests, i.e. blood, urine, etc. to patients

Registration of new patients and updating patients' records as required.

Deal with all general inquiries, explain procedures, and make new and follow-up appointments.

To Provide support for clinicians to enable the effective day-to-day running of the practice.

To undertake any other tasks allocated by doctors /managers.

Repeat Prescriptions:

To have a thorough knowledge of the repeat prescription procedures

Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.

To deal with queries relating to repeat prescriptions

Person Specification

Qualifications

Essential

• EMIS Web clinical system
• Previous experience as a GP Receptionist.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hollyoaks Medical Centre

Address

229 Station Road

Birmingham

B47 6ET

United Kingdom

Employer's website

https://www.hollyoaksmedicalcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Essential

• Up to GCSE standard for Maths and English or equivalent experience

Desirable

• ECDL

Experience

Essential

• Experience of office and administration
• Experience of setting up and using filing/IT systems
• Familiar with WPAS, IFIT, Welsh Clinical Portal and Emis Health

Desirable

• Previous NHS experience
• Experience in managing clinic diaries/appointment schedules

Skills

Essential

• Awareness of willingness to be involved in implementing change
• IT Computer Literate
• Effective communication skills

Desirable

• Ability to speak Welsh (Level 3)
• Familiarity with GDPR regulations

Other

Essential

• Team Player
• Work on own initiative

Desirable

• Ability to motivate others
• Ability to organise work within the department

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Ysbyty Glan Clwyd

Sarn Lane

Bodelwyddan

LL18 5UJ

United Kingdom

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Job description

Job responsibilities

Job Description Receptionist

Job Title: Receptionist

Responsible to: Practice Manager/Reception Manager

Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

Telephone Duties

1. Making appointments

2. Prescription requests

3. Giving out results where appropriate

4. Ambulance transport bookings

5. Deal with Home visit requests

6. Deal with general enquiries

7. Contacting other providers

Reception Duties

8. Register new patients and temporary residents

9. Greet and direct patients and visitors

10. Booking appointments

11. Handing out prescriptions

12. Ensure outstanding queries are explained and handed over to next shift, as necessary

13. Respond to needs of our clinical team during surgery

14. Collect fees from patients for providing non-NHS services

15. Deal with general enquiries and complaints

16. Filing medical notes

Prescriptions

17. Dealing with requests for repeat prescriptions

18. Raising prescriptions as per Practice protocols

19. Dealing with queries relating to repeat prescriptions

General

20. Input and extract information from Practice computer system

21. Observe health and safety guidelines at all times

22. General housekeeping (e.g. keeping reception and waiting areas tidy)

23. Maintain Confidentiality at all times

24. To participate and continue Personal Development

25. To observe Equality & Diversity guidelines at all times

26. To treat all patients, colleagues and visitors with Dignity and Respect at all times.

27. Any other reasonable duties as necessary

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Essential

• Experience of working within a reception/administration team. Experience of dealing with the general public (Face to Face and over the telephone) Excellent telephone manner Confident with IT systems

Desirable

• Experience of working within NHS / GP surgery Experience of working with clinical systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Jubilee Gardens Medical Centre

Address

Jubilee Gardens

Southall

UB1 2TJ

United Kingdom

Employer's website

https://www.jubileegardensmedicalcentre.co.uk/ (Opens in a new tab)