Job description

Job responsibilities

JOB SUMMARY:

The post holder will:

Be part of a comprehensive domestic cleaning service at South West Yorkshire Partnership NHS Foundation Trust.

Perform domestic duties including deep clean in line with National Cleaning Standards and Operational Procedures.

Assist in the provision and maintenance of a high quality, customer responsive service by providing general linen service duties.

1.1 KEY RESULT AREAS:

To be responsible to a high standard of cleanliness in clinical areas, offices, public areas and external areas using the appropriate recognised cleaning methods.

Responsible for advanced and deep cleaning projects including internal and external windows, carpets and high level dusting (dependant on work area)

Responsible for identifying areas to be cleaned, plan and organise a cleaning programme with relevant ward or departmental staff, ensuring patient, staff and visitor safety is not compromised.

Operating cleaning equipment, machinery in accordance with manufacturers instruction ensuring that it is in a good clean working order, reporting faults immediately to supervisor.

Use the correct use of PPE appropriate to the area and task undertaken in line with Trust policies. Ensuring the colour coded equipment used is appropriate to the area and task undertaken.

Change curtains on rotation or in the event of infection.

Follow policy and run all water taps/showers in designated areas on a daily basis and record on checklist.

Check out spot cleaning to ensure spillages and incidents are dealt with swiftly and efficiently, supported by clinical staff as appropriate.

To adhere to all relevant COSHH assessments and safety data sheets when preparing, using and disposing of cleaning chemicals.

To have a good understanding of COSHH and to report any issues to your supervisor.

Assist patients to feel at ease in the hospital environment, responding to directional requests, referring enquiries to the appropriate staff.

Report any damaged furniture, fittings, equipment and decor to supervisor.

Check and report out of date portable appliance testing dates to supervisor for rectification.

Report any infestation sightings to the supervisor.

Responsible for maintaining, rotating domestic stock levels, requesting stock for areas and ensuring safe storage.

Ensure that all waste is correctly sorted into the appropriate waste streams, label and dispose of all waste streams from the ward/department, observing all relevant recycling policies and procedures and take to recognised designated points.

Maintain and update paper based records and information as required, including but not limited to timesheets, cleaning rectification records etc.

Respond to initial complaints, taking appropriate action as required.

Perform assigned duties in the event of a major incident in line with Trust Policy.

Ensure that the required National Standards of Cleanliness and hygiene are maintained, rectifying any defects.

Operate and use equipment and various cleaning agents when safe to do so and having received full training to Trust/National Standards.

Maintain all equipment in a clean condition, reporting any malfunctioning or broken equipment as appropriate.

Maintain accurate documentation using appropriate documents/systems in accordance with local and Trust standards.

Open and/or close unit, set alarm, check security of building as required.

Communicate effectively with stakeholders (colleagues, patients, visitors, managers and other staff) especially when there are barriers to understanding, eg care of the confused patient, care of patients with forms of dementia, care of patients with behavioural problems.

To maintain the cleanliness of the working environment to National Cleanliness Standards.

To ensure the correct use of laundry bags with particular regard to soiled infectious linen and laundry (dependant on area of work).

To receive, check, sort and distribute clean linen to wards and departments daily (dependant on area of work).

To order stock and control linen levels so that adequate supplies are maintained as per laundry contract (dependant on area of work).

Ensure quality inspections are maintained and recorded following deliveries of linen (dependant on area of work).

Any other duties commensurate with this post.

1.2 WORKING AS PART OF A TEAM:

Work as an effective team member and support continued team development.

Support the training of new and existing staff by demonstrating the use of equipment or procedures that you have been trained in.

Actively engage in good team working to facilitate effective relationships with everyone.

Ensure awareness of when and how to report untoward incidents and how to respond appropriately with patients or relatives complaints.

1.3 MANAGING SELF:

Participate in the Trust appraisal and personal development plan process by identifying your own development needs and agreeing development plans for these.

Ensure your required mandatory and job specific training is kept up to date.

Ensure your own actions support equality, diversity, rights and maintain quality.

Respect the privacy and dignity of others whilst carrying out domestic duties.

Maintain the safety of other peoples property.

Any other duties that are commensurate with this post.

1.4 FINANCIAL RESPONSIBLITY:

This position has no financial responsibility.

TRUST VALUES:

The Trust is committed to ensuring the highest standards of care and treatment and expects that all staff treat people e.g, service users, their carers, relatives, friends, colleagues, visitors etc, with dignity and respect at all time. The post holder must at all times act in accordance with the Trusts Values:

We put the person first and in the centre

We know that families and carers matter

We are respectful, honest, open and transparent

We improve and aim to be outstanding

We are relevant today and ready for tomorrow

SAFEGUARDING:

Report any concerns regarding the safety or wellbeing of children, adult service users, members of their families etc, in accordance with Trust Policy.

Prevent and respond appropriately to abuse and understand own role in this by undertaking Safeguarding training.

For full details of the role please see the supporting documents attached.

Person Specification

Physical Attributes

Essential

• A satisfactory sickness record over previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where sickness is related to a disability and/or pregnancy).
• Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary).

Personal Attributes

Essential

• Presentable, polite with a friendly manner.
• Caring approach.
• Adaptable and flexible to the changing needs of the service.
• Self-motivated and enthusiastic.
• Approachable and diplomatic.
• Ability to rectify cleaning standards in a timely manner.

Training

Essential

• Experience of working within a customer focused environment.
• Commitment to undertake relevant training commensurate to the job role.

Qualifications

Essential

• BICSc qualification or willing to undertake and successfully complete within 12 months or equivalent experience at Level 2.

Desirable

• Good knowledge of Health and Safety.

Special Knowledge/Skills

Essential

• Ability to communicate clearly and effectively.
• Ability to communicate with service users who may have behavioural issues or sever communication difficulties.
• Ability to plan your own work on a regular basis.
• Able to understand written and spoken instructions.
• Deal with day to day workloads linked to hygiene procedures and be able to follow written cleaning instructions.
• Be able to use heavy equipment on a regular basis.
• Knowledge of COSHH.
• Handle hazardous cleaning chemicals on a regular basis.
• Knowledge of infection control in the cleaning environment or be willing to be trained.
• Ability to use cleaning tools and assemble / dismantle cleaning equipment.

Experience

Essential

• Ability to work on own or in a team on a regular basis without direct supervision.
• A current driving licence and access to a car during the working day is essential (reasonable adjustments will be considered for any applicants who are unable to drive due to a disability) (if applicable to work area).

Desirable

• Knowledge of cleaning within a large setting or healthcare establishment.
• Knowledge of the potential of cross contamination within a healthcare setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South West Yorkshire Partnership NHS Trust

Address

Kendray Hospital

Doncaster Road

Barnsley

S Yorkshire

S70 3RD

United Kingdom

Employer's website

https://www.southwestyorkshire.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Health Care Assistants will work as part of a team to support the clinical team and outside agencies in providing specialised short break and palliative care. The postholder will ensure that all care and interactions are of the highest standards. Following robust competency assessments, the postholder will carry out clinical care, and provide holistic individualised care and support to children and their families.

Working patterns include weekends/nights/bank holiday shifts with appropriate shift enhancements

Person Specification

Experience

Essential

• Experience working as a HCA or in a school, nursery, healthcare environment

Desirable

• Experience of working with children and families with complex needs and life limiting illnesses.

Attributes

Essential

• Caring and approachable.
• Good interpersonal skills.
• Ability to provide holistic care.
• Ability to follow policies and procedures.
• Ability to follow instructions from senior members of the team.
• Ability to work shifts including nights and weekends.
• Reliable, punctual and organised.
• Demonstrates commitment to equal opportunities.
• Ability to maintain professional boundaries.
• Aware of responsibilities in relation to data protection and confidentiality.
• Awareness of the skills, interactions and models that underpin effective
• communication with children who have life limiting, life threatening conditions and their families

Desirable

• Ability to deal with difficult situations

Qualifications

Essential

• NVQ level 2 / Care certificate

Skills Knowledges and Competencies

Essential

• Excellent communication skills.
• Enthusiastic and motivated with a good conscientious attitude.
• Flexibility to meet service demand.
• Problem solving and decision making skills.
• Ability to work within a team setting.
• Ability to follow instructions but use own initiative for the best interests of the child, family and service.

Desirable

• Has been involved in developing and reviewing policies and procedures.
• Has been involved in developing clinical competencies.

Other

Essential

• Understanding of clinical governance and able to apply this to practice.
• Work shifts - day, night, weekends and bank holiday shifts

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Zoe’s Place Baby Hospice

Address

Zoe's Place Baby Hospice

Easter Way

Coventry

CV7 9JG

United Kingdom

Employer's website

https://www.zoes-place.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team.

Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, patient deductions, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Person Specification

Knowledge

Desirable

• SystmOne experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pimlico Health @ The Marven

Address

46-50

Lupus Street

London

SW1V 3EB

United Kingdom

Employer's website

https://www.pimlicohealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Band 6 Community Mental Health Nurse

We are looking for a skilled and motivated Registered Mental Health Nurse to join our Community Mental Health Wellness Team at NELFT.

This role offers the opportunity to work autonomously within a supportive multidisciplinary team, delivering high-quality, recovery-focused care to adults with complex mental health needs. You will act as a named key worker, playing a central role in assessment, care planning, and coordination of care to improve outcomes and support independence.

• Act as a named key worker for a defined caseload, coordinating care and supporting recovery-focused outcomes
• Undertake comprehensive mental health assessments and develop, implement, and review care plans
• Deliver evidence-based interventions for individuals with complex and co-existing needs
• Safely administer, monitor, and review medication in line with NMC and Trust standards
• Assess and manage clinical risk, escalating concerns appropriately and contributing to risk management processes
• Work collaboratively with GPs, primary care, and partner agencies to support safe discharge and continuity of care
• Maintain accurate, timely clinical records to support care delivery and audit requirements

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Goodmayes Hospital.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High-Cost Area Supplement

This post also attracts payment for High-Cost Area Supplement of 15% of the basic salary (minimum payment of £4,870 and a maximum payment of £6,137) pro rata for part time staff.

Certificates of Sponsorship

Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points-based system. When calculating the basic salary for sponsorship, HCAS (High-Cost Area Supplement) is not included to ensure fairness and consistency within our Trust.

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Working for Us Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London and Essex. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award-winning equality and diversity initiatives, along with staff health and wellbeing activities. We invest significantly in your development because when you feel valued and supported, we can deliver the highest quality care to our patients. We are a Level 3 Disability Confident Leader, have been recognised in the Working Families Top 10 Employers benchmark for five consecutive years, and hold a Carers UK Level 1 Accreditation. Through our staff networks and training opportunities, we strive to foster a just and compassionate culture at NELFT.

• Registered Mental Health Nurse with current Nursing and Midwifery Council registration
• Experience working with individuals with complex mental health needs in a community setting
• Strong clinical decision-making, risk assessment, and care coordination skills
• Commitment to recovery-focused, person-centred care
• Ability to work both independently and as part of a team

Person Specification

Qualifications

Essential

• Please refer to the Job Description and Person Specification.

Desirable

• Please refer to the Job Description and Person Specification.

Experience

Essential

• Please refer to the Job Description and Person Specification.

Desirable

• Please refer to the Job Description and Person Specification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NELFT North East London Foundation Trust

Address

Mellmead House

Wanstead

London

E11 2DH

United Kingdom

Employer's website

https://www.nelft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Our Values 2025 - 2030

Working with our colleagues, patients and carers we have co-produced three new values that we aim to embed within our culture here at NELFT. They are:

• We are kind.
• We are respectful.
• We work together with our communities.

These three values help us to strive to provide the best care by the best people.

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers, and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Goodmayes Hospital.

Probationary Period This post will be subject to a probationary period.

High Cost Area Supplement - Outer London This post also attracts payment for High Cost Area Supplement of 15%of the basic salary (minimum payment of £4,870 and a maximum payment of £6,1371 - per annum, pro rata for part time) .

Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer to this when completing your application.

We welcome your application even if you do not meet all the criteria listed in the person specification. Please apply as soon as possible as some posts close early to limit the number of applications.

ADD CONTACT DETAILS FOR CONTACT /. INFORMAL CHATS OR VISITS

NAME - Lisa London

JOB TITLE - Head of Service CONTACT NUMBER - 07976743403 EMAIL - [email protected]

Person Specification

Qualifications

Essential

• Specialist Community Public Health Nurse Health Visitor

Experience

Essential

• Experience of working with families with safeguarding needs
• Experience of working with babies, children, young people and their families in the community setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NELFT North East London Foundation Trust

Address

Lynton house

Ilford

Essex

IG1 1NY

United Kingdom

Employer's website

https://www.nelft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.

UKVI Sponsorship: This role may be available for sponsorship under the Skilled Worker visa route, as defined by UK Visas and Immigration (UKVI). Sponsorship will be determined based on your current situation and on a case-by-case basis.

Please contact us [email protected] you are unable to view or download the attachment.

For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.

Person Specification

Education, Qualifications and Training

Essential

• Degree or equivalent qualifications and/or equivalent practical experience.
• Prince2 practitioner or equivalent practical experience

Desirable

• Relevant qualifications or study e.g., Agile, ITIL etc.

Knowledge and Experience

Essential

• Business Change knowledge.
• Working knowledge of IT industry.
• Experience of managing projects
• Experience of working in the NHS or health sector in a project related capacity
• Experience of managing a team of staff
• Experience of contributing to and supporting management of project budgets
• Experience of managing clinical or business change
• Proven team working
• Proven supervisory skills

Desirable

• Experience of supporting the implementation of complex multidisciplinary DT& I related projects
• Knowledge of NHS clinical systems
• Experience of managing process mapping
• Experience of issuing and analysing complex data including reports, audits and surveys for projects

Skills and Abilities

Essential

• Highly skilled in the use of Microsoft Office applications, including MS- Project. MS-Excel and Internet Explorer
• IT, Audio and visual equipment literate
• Strong interpersonal skills with the ability to build relationships at all levels.
• Confident and an ability to motivate and inspire confidence in others.
• Excellent verbal and written communication, presentation, and facilitation skills.
• Ability to work autonomously and equally effective as part of or with key responsibilities in a multi-disciplinary team.
• Negotiates and influences effectively with internal and external contacts.
• Able to plan and prioritise project workload to meet deadlines and deal effectively with conflicting priorities.
• Ability to analyse a range of facts and situations, coupled with the ability to assess and compare options where required.
• Ability to manage change and the cultural change linked to the adoption and use of technology.

Desirable

• Business Change skills
• Ability to think innovatively and develop new ways of working, continuously striving to improve services, systems, and performance.
• Flexible to meet the needs of the service and adaptable.
• Enthusiastic and committed to service and personal development.
• Show resilience, stamina, and reliability under pressure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Dorset County Hospital NHS Foundation Trust

Address

Dorset County Hospital

Dorset County Hospital NHS Trust

Dorchester

DT1 1BY

United Kingdom

Employer's website

https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

This is an exciting opportunity to join the busy administrative team at the Waltham Forest Memory Service for a fixed-term, twelve-month contract at pay Band 3.

About North East London NHS Foundation Trust

North East London NHS Foundation Trust is committed to providing high-quality care and support to the diverse communities we serve. Guided by our core values of inclusivity, compassion, and innovation, we aim to improve lives and deliver exceptional healthcare services. Our supportive and collaborative culture ensures that every team member feels valued and empowered to contribute to meaningful change.

The Role

In this key administrative role, you will provide essential support to ensure the smooth operation of our Memory Service. You will work closely with a variety of stakeholders, including team members, service users and carers to ensure effective communication and efficient processes. Your efforts will make a direct impact on the quality and timeliness of the care we provide.

• Communicate effectively with a range of individuals, in person or by phone, ensuring professionalism, courtesy, and sensitivity to communication barriers.
• Respond to enquiries and take appropriate actions on behalf of the service, whether by phone, in person, or through correspondence, within agreed time frames.
• Managing the Memory Service’s Team Inbox; receiving and logging new referrals and enquiries into the service.
• Arrange and take minutes or notes at meetings that are intended for internal review only.

• Handling the booking of clinical appointments and clinics on RIO.

Why Join Us?

• Contribute to meaningful work that directly impacts the health and wellbeing of our communities.
• Enjoy a competitive salary within Band 3, with clear pay transparency and opportunities for growth.
• Be part of an inclusive and supportive workplace that prioritises professional development and progression.

Working for Us Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London and Essex. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award-winning equality and diversity initiatives, along with staff health and wellbeing activities. We invest significantly in your development because when you feel valued and supported, we can deliver the highest quality care to our patients. We are a Level 3 Disability Confident Leader, have been recognised in the Working Families Top 10 Employers benchmark for five consecutive years, and hold a Carers UK Level 1 Accreditation. Through our staff networks and training opportunities, we strive to foster a just and compassionate culture at NELFT.

Starting with NELFT (delete for internal only)

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Goodmayes, Essex.

Probationary Period This post will be subject to a probationary period.

High Cost Area Supplement - Outer London This post also attracts payment for High Cost Area Supplement of 15%of the basic salary (minimum payment of £4,870 and a maximum payment of £6,1371 - per annum, pro rata for part time) High Cost Area Supplement - Fringe This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (minimum payment of £1,346 and a maximum payment of £2,270 per annum, pro rata for part time)

Certificates of Sponsorship Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points-based system.

For further information or an informal conversation about this role please contact:

NAME: Marcus Yorke

POSITION: Service Manager

EMAIL ADDRESS: [email protected]

Person Specification

Qualifications

Essential

• NVQ level 2 or
• equivalent standard of
• literacy and numeracy
• NVQ
• Administration/Customer
• Service Level 3 or
• equivalent level of
• proven experience

Desirable

• N/A

Experience

Essential

• Working in a busy office
• environment
• Experience of storing
• and
• maintaining records

Desirable

• Working in an NHS
• environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NELFT North East London Foundation Trust

Address

Red Oak Lodge

London

Greater London

E11 4HU

United Kingdom

Employer's website

https://www.nelft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Qualifications

Essential

• Masters Level Qualification in relevant subject
• Evidence of CPD
• Evidence of Senior Leadership Training
• Level 4 (Advanced) Food Hygiene Certificate

Experience

Essential

• Experience of Working at Senior Level in Facilities Management in complex organisation
• Comprehensive knowledge of Soft FM management
• Experience in leading system and staff change management
• Able to deal with complex projects and lead in the event of operational failures

Desirable

• Experience of leading a large-scale Catering Service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Royal Shrewsbury Hospital

Mytton Oak Road

Shrewsbury

SY3 8XQ

United Kingdom

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To organise and prioritise own workload.

To support the provision of an effective secretarial and administrative service to the team whilst maintaining a high degree of confidentiality in relation to any information about staff and service changes organisational wide.

To deal efficiently and competently on a daily basis with complex administrative tasks often with tight deadlines.

Ensure systems are in place to capture and retrieve statistical information, maintaining databases and producing reports as requested.

Preparation, distribution and circulation of relevant documents and information both internally and externally as required.

Be the first point of contact, provide non-clinical advice and exercise own judgement when dealing with enquiries and independently communicate effectively on behalf of the Team. The post holder will be expected to resolve queries wherever possible, taking messages or redirecting calls as appropriate and ensuring timely action is taken.

Be sympathetic and sensitive to the requirements of staff when communicating either face to face or by telephone when dealing with a difficult situation e.g. aggressive or demanding behaviour.

Deal with enquiries to the teams and liaising with professionals from external agencies SHPU, which includes maintaining a confidential and accurate message system.

Directing/re-directing paperwork and emails.

Person Specification

Training and Qualifications

Essential

• oMinimum of 2 x GSCE's grade C or above (or equivalent) to include Maths & English
• oA level / NVQ Level 3 or equivalent in an administrative / business related topic (or equivalent experience)

Desirable

• Experience

Experience

Essential

• Experience of creating and maintaining databases
• oExperience of comparing and reconciling data across multiple information systems
• oExperience of making decisions, formulating and adjusting plans based on complex data from multiple sources
• oWorking in an administrative capacity in an office environment.

Desirable

• Experience of training, supervising or managing junior members of staff
• Working in an administrative capacity in an NHS / Education office environment

knowledge and Skills

Essential

• oWorking knowledge of Microsoft Office.
• oWorking knowledge of general admin procedures, systems and quality monitoring.
• oAbility to deal with confidential/sensitive information
• oUnderstanding of confidentiality, Information Governance and the GDPR
• oHighly developed interpersonal and communication skills
• oAble to prioritise work effectively for self and others and deal with non-routine tasks under pressure
• oIT skills in a range of different applications

Desirable

• Working knowledge of human resources policies/procedures and staff supervision.
• Working knowledge of ESR/Trac/rostering systems
• Understanding of Postgraduate and Undergraduate Medical Education and/or Medical Staffing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sheffield Health Partnership University NHS Foundation Trust

Address

Centre Court / WFH

Atlas Way

Sheffield

S4 7QQ

United Kingdom

Employer's website

https://www.sheffieldpartnership.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• The post holder will provide first line advice, information, training and support to the managers, staff, contractors and visitors. Seeking advice from other specialists where required i.e. Head of Facilities and Health & Safety, Authorised Engineer (fire).
• Plans and undertakes a programme of fire, health & safety audits, inspections, and risk assessments of Trust equipment and operations, covering relevant legislation, guidance, including Health Technical Memorandum, and appropriate National Standards. Produce reports of findings and costed recommendations. Delivers agreed remedial action plans with clear, measurable outcomesensuring actions are prioritised, completed within required timescales, and lead to sustained statutory compliance.
• The post holder will provide advice and support to staff dealing with fire, health & safety related incidents/accidents and/or near misses, including RIDDOR reportable, and to initiate and co-ordinate the investigation and follow-up of RIDDOR reportable incidents, providing regular briefings as appropriate and facilitating learning throughout the organisation.
• Establish a structured programme of fire, health & safety training throughout the Trust, working closely with all levels of management to identify and monitor fire, health & safety training needs across the Trust. Ensures that all employees receive adequate training and best practice instructions to comply with fire, health & safety requirements. This includes identifying suitable training provision, contributing to the development of training programme, as well as delivering training as appropriate.
• Contributes to development and implementation of well-rehearsed business continuity plans, major incident and emergency planning to ensure the Trust and its officers can deal with fire, health & safety emergencies.
• To support and advise on fire, health & safety issues within new builds, projects and conversions and being a member of project team groups as appropriate. With particular emphasis on specifications for fire, health & safety precautions, compliance with applicable legislation at both design and construction stages. Ensure appropriate measures are developed and maintained to control the activities of contractors working on site and ensure their activities do not compromise the safety precautions.
• Support the Fire Safety Manager with the development of a strategy for reducing unwanted fire signals within the Trust and liaise with the Local Fire Authority as part of the overall fire safety strategy.
• Ensure that the Planned Preventative Maintenance (PPM) checks related to fire, health & safety meet all statutory and legal requirements (including for example frequency and content of the checks), and that they are completed in a timely manner.
• Maintains the health & safety risk register, reporting key risks to the Head of Facilities and Health & Safety and ensuring the successful mitigation of those risks.

Person Specification

Knowledge and Skills

Essential

• Must have knowledge and experience in the practical implications and application of the Health and Safety at Work etc, Act 1974 and the Regulatory Reform (Fire Safety) Order 2005, knowledge and be familiar with the interpretation of the Building Regulations.
• Practical experience and knowledge of undertaking risk assessments, ability to undertake safety audits, working knowledge of fire, health & safety, risk management, and relevant codes of practice.
• Experience of fire, health and safety provision in complex healthcare services.
• Good verbal and written communications and interpersonal skills.
• Excellent numeracy skills.
• Ability to develop and maintain accurate records.
• Organising, prioritising and planning skills.
• Analytical skills, including data analysis relevant to fire, health & safety.
• Able to work independently and as part of a team.
• Knowledge of Microsoft Office applications e.g. spreadsheets, word processing/general IT applications.
• Good keyboard skills.
• Good report writing skills.
• Able to translate mandatory regulations and advisory guidance into advice that is both sound and practical, related to fire, health & safety.
• Ability to assimilate, analyse & present problems, identify necessary actions, make recommendations and ensure action plans have been implemented.

Desirable

• Knowledge of NHS and Trust policies and procedures.
• Practical knowledge and experience in the application of Violence Prevention and Reduction Standard and associated guidance.
• Practical knowledge and familiar with the interpretation of the Building Regulations 2022.

Training and Qualifications

Essential

• Educated to degree standard that enables the post holder to demonstrate and practice appropriate fire, health & safety management with developed knowledge across the range of fire, health, safety procedures and practices, underpinned by theoretical knowledge and relevant good practice.
• ABBE Level 3 Certificate in Fire Risk Assessment.
• Professional qualification in health and safety to level 3 (NEBOSH).
• It is expected that post-holder will be a Technical member, or above, of IOSH.
• It is expected that post holder will be a Technician Grade, or above, of the Institute of Fire Engineers.
• Evidence of continuous development.

Desirable

• Certificate in Further Education Training.
• Qualification in Risk or Auditing.

Experience

Essential

• Experience working in a fire, health & safety environment.
• Experience of updating and implementing policies and procedures relevant to fire, health & safety.
• Experience of undertaking fire, health & safety risk assessments, safety inspections and audits.
• Experience of accident and incident investigation and associated methodologies

Desirable

• Experience of delivering training.
• Experience of accident and incident investigation and associated methodologies.
• Experience in incident reporting and risk management systems.
• Understanding of NHS organisations and structures.
• Understanding of mental health services and patient care needs.

Other

Essential

• Mobile with the ability to travel to other sites across the Trust.
• Flexible approach to working hours
• Able to attend events outside of Sheffield

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Sheffield Health Partnership University NHS Foundation Trust

Address

President Park

President Way

Sheffield

S4 7UR

United Kingdom

Employer's website

https://www.sheffieldpartnership.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities

The Reception Coordinator will work under the direct supervision of the Operations Lead and in accordance with Practice policies and procedures. The role is responsible for supporting and coordinating the day-to-day management of the reception and administration functions, ensuring a high-quality service is delivered to patients and staff.

The postholder will:

• Oversee the day-to-day delivery of an effective reception service, ensuring appropriate staffing levels and delegation of duties across the team.
• Support the management of reception and administrative staff, providing guidance and day-to-day operational support.
• Work with the Operations Lead to coordinate annual leave arrangements, staff rotas and sickness cover.
• Oversee and support the delivery of administrative systems and processes, including document scanning, coding and the processing of reports.
• Assist with the administration of quality improvement programmes, audits and practice incentive schemes.
• Ensure prescription-related administrative processes are managed in accordance with Practice procedures and in liaison with the Clinical Pharmacist.
• Ensure new reception staff receive appropriate induction, training and support.
• Assist with the management of patient concerns and complaints where appropriate.
• Support the management of surgery alterations, cancellations and emergency operational arrangements.
• Identify opportunities to improve systems and processes and make recommendations to the Operations Lead.

The role remains operational and hands-on. The postholder will be expected to:

• Provide a professional, efficient and welcoming reception service to patients and visitors.
• Answer telephone calls courteously and efficiently, taking and recording messages accurately.
• Manage appointment bookings, home visit requests and patient enquiries.
• Support clinical and administrative workflows including document management, patient records and correspondence.
• Assist with delegated QOF and other administrative responsibilities.
• Undertake additional administrative duties as required to support the efficient running of the Practice.
• Participate in the reception rota where required and deputise for the Operations Lead in their absence.

The postholder will:

• Maintain strict confidentiality in relation to patients, staff and Practice business.
• Participate in mandatory training and ongoing professional development activities.
• Comply with Practice policies relating to Health & Safety, Infection Prevention and Control, Equality and Diversity, and Information Governance.
• Contribute positively to team working and the ongoing development of Practice services.
• Undertake any other duties appropriate to the role as reasonably requested by the Operations Lead, Business Manager or Directors.

Person Specification

Qualifications

Essential

• Good standard of general education
• GCSE (or equivalent) in English
• Commitment to ongoing personal and professional development.

Desirable

• NVQ Level 2 or equivalent qualification in Business Administration, Customer Service or a related subject.
• Supervisory or team leadership training.

Experience

Essential

• Significant experience working within a GP Practice or Primary Care environment.
• Experience working within a patient-facing reception or administrative role.
• Experience using EMIS Web.
• Experience managing competing priorities in a busy environment.
• Experience dealing with patients, carers and members of the public.
• Experience working as part of a multidisciplinary team.
• Experience handling confidential and sensitive information.

Desirable

• Previous experience as a Reception Coordinator, Reception Supervisor, Team Leader or similar role.
• Experience supporting staff induction, training or supervision.
• Experience coordinating staff rotas, annual leave or workload allocation.
• Experience supporting quality improvement initiatives or practice projects.

Knowledge and skills

Essential

• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Competent in the use of Microsoft Office applications.
• Excellent working knowledge of EMIS Web.
• Ability to prioritise workload and work effectively under pressure.
• Ability to provide a professional, welcoming and efficient service to patients.
• Understanding of confidentiality, information governance and data protection requirements.
• Ability to deal confidently and sensitively with patients.

Desirable

• Knowledge of QOF, NHS primary care services and administrative workflows.
• Knowledge of complaints handling and patient experience processes.

Personal qualities and attributes

Essential

• Friendly, approachable and professional manner.
• Reliable, flexible and adaptable.
• Ability to take initiative and solve problems.
• Positive and supportive approach to team working.
• High standards of integrity and confidentiality.
• Ability to remain calm and professional under pressure.
• Commitment to excellent patient care and customer service.

Desirable

• Leadership qualities and the ability to motivate and support colleagues.
• Interest in service improvement and staff development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Meads Medical Practice Limited

Address

The Meads Medical Practice Ltd

29 Quartz Way

Sittingbourne

Kent

ME10 5AA

United Kingdom

Employer's website

https://www.saffronwayhealthcentre.co.uk/index.aspx?p=G82634 (Opens in a new tab)