Job description

Job responsibilities

Job responsibilities

The Bookings Administrator will be responsible for providing clerical and administrative support for the Lung Cancer Screening Programme and/or TIC Health private patients. Our day starts at 8am when working as part of a multi-disciplinary team, you will answer incoming calls promptly and professionally. Book appointments across a range of services including:MRI, CT, Ultrasound, X-ray, ECGs, ETTs, Blood tests and GP consultations.

Issue invitations adhering to programme deadlines, be a direct point of contact for patients, including a large volume of telephone calls and provide the nursing/radiography staff with administrative support to ensure onward referrals / outcomes are issued in line with key performance indicators. The role will require a flexible approach, and the candidate will be required to work in a fast-paced environment, delivering to tight deadlines.

Main Duties

Be the first point of contact for all patients

Use the dedicated Patient Admission Systems (PAS) to book appointments and record information as required across multiple platforms.

Record telephone contacts and administrative templates in the PAS in line with service guidelines.

Use appropriate methods of communication to build confidence and credibility of all services with representatives from external agencies and organisations.

Provide key information, advice, and guidance to participants.

Undertake administrative duties in line with the participant administration pathway.

Maintain confidentiality in respect of all patient and staff information in line with Data Protection Act.

To be patient focused when representing the service; ensuring that all patients are given welcoming, supportive, and helpful.

Deal with all calls, enquiries and messages in a professional manner, relaying messages to the wider team and taking appropriate action.

Manage and prioritise own workload.

Work as an effective team member, demonstrate good personal communication skills, and actively promote excellent team and interdisciplinary relationships.

Assist with data collection activities by ensuring records are up to date; maintain accurate, clear, and legible documentation in all legal records in accordance with the Data Protection Act.

Monitor virtual Lung Health Check clinics to ensure full utilisation of appointments.

Organisational Responsibilities

Being aware of and adhere to administrative procedures and protocols relevant to the post.

Observing and adhering to all TIC Health policies and procedures.

Demonstrate TIC Health values and behaviours.

Education and Training

To contribute to and agree a continuing Personal Development Plan.

Ensuring completion of timely Appraisal process with designated line manager.

To attend internal or external courses as agreed within the plan or ad hoc training and development as requested by management.

To attend on-going refresher training within their job role as legislation changes and upgrades to local systems are introduced.

Ensure mandatory training including Information Governance training is maintained within compliance date arranging time with line manager to complete when required.

Participate in departmental meetings and awareness sessions as and when required.

Develop IT skills necessary to support the post.

Person Specification

Qualifications

Essential

• Minimum 5 grade A to C or equivalent including English and Maths

Desirable

• IT user qualification
• word processing qualification

Knowledge and skills

Essential

• Excellent interpersonal, communication and organisational skills Experience of using IT systems and software.
• High degree of accuracy and attention to detail
• Ability to manage confidential matters in a sensitive manner.
• Ability to work under pressure and to deadlines.
• Advanced keyboard skills with speed and accuracy
• Able to work both as a member of the team and on own initiative.
• Ability to prioritise and plan activities and tasks.

Desirable

• Experience of working with databases
• Experience of using a Patient Administration System or similar

Values

Essential

• Ability to adhere to TIC Health Values and Behaviours
• Ability to be flexible and reliable.
• Ability to remain calm, polite, and tactful.
• Ability to always maintain confidentiality particularly in relation to patient-identifiable and personal data / information.
• Commitment to continued personal and educational development.
• Enthusiastic and motivated

Experience

Essential

• Experience of working in an administration role
• Experience of working in a team
• Experience in dealing with the general public
• Good working knowledge of Microsoft Office and general IT literacy
• Excellent communication skills with a confident and friendly telephone manner

Desirable

• Previous NHS experience
• Previous call-centre or healthcare bookings experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

TIC Health

Address

Yate Booking Office

Bristol

BS37 5QX

United Kingdom

Employer's website

https://www.tichealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

Person Specification

Qualifications

Essential

• Educated to GCSE O level standard or equivalent in English Language and Maths. Grade C or above , OR relevant experience in a similar NHS role.

Desirable

• ECDL
• NVQ Level 2 in Customer Service

Knowledge

Essential

• Understanding of Risk Management, Data Protection and Information Governance
• Knowledge and understanding of Trust values & behaviours

Desirable

• Experience of using RIS, and OASIS , IEP or similar systems in a NHS environment
• Understanding Radiology workflows

Experience

Essential

• Knowledge and experience of accurate Data Entry on a PC.
• Able to cope in a pressurised environment.
• Previous customer service experience.

Desirable

• Previous NHS clerical experience

communication

Essential

• Able to work using own initiative and as part of a team
• Able to communicate with all levels of staff and members of the public

Desirable

• Experience to coach and mentor new users of system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Dudley Group NHS Foundation Trust

Address

Russells Hall Hospital

Pensnett Road

Dudley

DY1 2HQ

United Kingdom

Employer's website

https://www.dgft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Contract Management

• To manage a portfolio of medical device service and maintenance contracts ensuring that agreements are in place reflecting the Trusts requirements and in accordance with the Trusts Standing Orders and Standing Financial Instructions.
• Review service and maintenance contracts as they become due for renewal
• Check whether the equipment is still in use or due replacement, working with internal /external groups to ensure the medical equipment database is kept up to date.
• Consolidate current contracts
• Make recommendations in consultation with the contract manager, end-users and clinical experts on the appropriate maintenance and servicing requirements.
• Discuss and seek advice from the Medical Equipment Management Service (MEMS) on technical aspects of medical equipment.
• Specify contract maintenance levels.
• Liaise with Procurement to negotiate pricing and to obtain agreement before placing the contracts, to ensure we work in accordance with the Trusts Standing Financial Instructions.
• Source new service and maintenance contractors as required.
• Monitor progress and performance throughout the contract period to ensure an efficient service is being provided and that the contractor fulfils their contractual responsibilities.
• Strive to improve quality, performance and efficiency.
• Ensure equipment servicing is completed according to contract terms and service reports are uploaded to the database.
• Liaise with end users and service providers for contracted equipment repairs, ensuring jobs are logged in a quick and efficient manner and completed.
• The post holder will have knowledge and understanding of medical device contracting underpinned by theory and experience, acquired through degree or equivalent experience or training.

Planning and Organisational Skills

• Keep accurate records relating to the comprehensive database of service contracts to facilitate a contract management programme.
• Identify and inform care groups of equipment requiring contracts and the risks associated with not setting up service contracts.
• Record expenditure and savings on medical devices and ensure that any budget information is made available to senior managers as required.
• Update and manage the contract element of the medical equipment asset register.
• Deal with complex facts or situations which require analysis, interpretation and comparison of a range of options.
• Apply judgement where there is a need to make decisions on complex issues on the contract planning, negotiation and management, taking funding resources in to account
• To analyse trends in equipment performance, implement policies to ensure cost effective ways of dealing with suppliers in order to optimise resources.
• Act on user complaints and queries, investigate and report.
• All work to be carried out adhering to Trust policies and procedures.

Person Specification

Education and Qualifications

Essential

• Relevant degree or extensive knowledge, skills and experience to equivalent level
• Specialist knowledge in Medical equipment acquired through BSc level professional qualifications plus additional training and/or experience to BSc level or equivalent.

Knowledge and Experience

Essential

• Experienced of medical device management.

Desirable

• Knowledge of CQC standards.
• Knowledge of NHS structure.
• Experience managing budgets and efficiency programmes.

Skills and Competencies

Essential

• Working knowledge of Microsoft Office packages.
• Able to compile, analyse and present complex data.
• Ability to work under pressure.
• High level of planning and organisational skills with a flexible and adaptable approach.
• Able to exercise own initiative and able to operate autonomously.
• Well-developed communication and interpersonal skills.
• Able to negotiate issues of a technical and commercial nature.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

King's College Hospital NHS Foundation Trust

Address

Kings college hospital

Faraday Building 124 - 126 Denmark Hill

London

SE5 8RX

United Kingdom

Employer's website

https://www.kch.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification:

• To receive, welcome and guide visitors on arrival to the ward, liaising with other staff as appropriate.
• To maintain and update paper-based records and information as required, e.g. menus, requisition books.
• To respond to requests for general information.
• To receive and pass on information to others, maintaining confidentiality.
• To handle complaints and take appropriate action.
• To assist with training of staff involved with ward housekeeping services, ensuring required standards are achieved.
• To maintain awareness of changes to relevant health and safety regulations, e.g. food hygiene, waste disposal standards etc.

Person Specification

Education/ Qualifications

Essential

• Basic literacy and numeracy skills

Desirable

• Recognised Food Hygiene certificate
• Basic keyboard/PC skills

Experience

Essential

• Experience of working as part of a team
• Experience of working under minimal supervision

Desirable

• Experience of working in a hospital environment

Skills/Abilities/Knowledge

Essential

• Self motivated
• Good communication skills, both written and verbal
• Evidence of commitment to patient centred care
• Evidence of good organisational skills
• Ability to use own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Royal Marsden NHS Foundation Trust

Address

Royal Marsden Hospital Sutton

Sutton

SM2 5PT

United Kingdom

Employer's website

https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)

Job description

Job responsibilities

• To jointly oversee the day to day running of the echo service, ensuringthat all equipment is operational, clean and that stock levels are adequate
• Support inpatient ward echo service including portable echoes andurgent/emergency service to intensive and acute care units.
• Closely liaise with medical staff to assist patients management if required based on echo findings.
• Participate in the local echo MDT discussions
• Assist clinicians in running the advanced echo services such as stress TOE, contrast and bubbles echocardiograms
• With sufficient training and support, work towards supporting the physiologist led valve clinics.
• Use clinical audit to monitor, maintain and develop clinical practice.
• To remain up to date with latest trends in clinical physiology translating these into practice and transferring this knowledge to staff
• Comply with health and safety policies at all times.
• Ensure appropriate infection control & hand hygiene regulations areadhered too.
• Establish good relationships and communications with staff at all levels of the organisation.
• Participate in departmental audits, stock checks and medicines expiry checks

Person Specification

Qualifications

Essential

• BSc Clinical Physiology (or equivalent Science subject)
• BSE Level 2 TTE accreditation
• Registered / qualify for registration with ACHS

Desirable

• Postgraduate qualification (MSc)
• Eligible for STP equivalence

Skills and abilities

Essential

• Ability to work and interact as part of a team. Supervision of junior staff
• Able to work calmly under pressure, maintaining a flexible approach
• Aptitude for learning and teaching new procedures
• Decisive and organized Excellent Interpersonal / communication skills
• Ability to process and communicate complex information
• Possess a high degree of judgmental process

Experience

Essential

• Substantial post BSc qualification experience as a Cardiac Physiologist/echocardiographer
• Good understanding of echocardiography techniques with independent ability to report scans to a high standard
• Exposure to complex cases and ability to accurately assess their management
• Possession of audit process knowledge & Clinical Governance processes

Desirable

• Involvement in research and quality improvement projects

Personal qualities

Essential

• Flexible approach to working
• Evidence of CPD
• Evidence of teaching, enhanced activities to develop career
• Evidence of good patient care and pathway intitation
• Very good time management skills

Desirable

• Ability to deal with potentially upsetting situations
• Reliable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

NORTH MIDDLESEX HOSPITAL

STERLING WAY

LONDON

N18 1QX

United Kingdom

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Experience not necessary but would be advantageous, Full training will be given.

Processing and distributing incoming (and outgoing) mail. Taking mail to the post office.

Taking messages and passing on information

Provide and receive routine information, to inform work colleagues, patients and clients

Receive sensitive information and ensure this information is relayed correctly

Exchange information with patients, relatives and staff on a variety of departmental matters and procedures

• Understand that barriers to communication may include anxious patients, cultural differences, language or other communication difficulties
• Participate in team meetings and staff training, which may fall outside of normal working hours (Time will be paid for attendance at normal hourly rate)
• Work collaboratively with colleagues both internal and external to the practice.
• Ensure collaborative working within the practice and the locality to share good practice and make best use of skills and knowledge

Help support locality/PCN initiatives at practice level

Person Specification

Experience

Essential

• Experienced and competent in the use of Word, Excel, PowerPoint, Outlook Microsoft Office systems

Desirable

• Experience in a GP practice or other healthcare setting

Qualifications

Essential

• Grade 3/4 GCSE English or equivalent

Desirable

• NVQ Level 2 or equivalent in customer care or administration or reliable and proven work experience in a relevant role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Lakes Medical Practice

Address

The Health Centre

Bridge Lane

Penrith

Cumbria

CA11 8HW

United Kingdom

Employer's website

https://www.thelakesmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

CLINICAL

• To accept referrals via agreed protocols within the service. This includes participation in the teams duty and triage rota to screen referrals along with a high intensity therapist and a senior clinician.
• To assess and support people with a common mental health problem in the self management of their recovery.
• To undertake patient-centred interviews which identify areas where the person wishes to see change and or recovery and makes an accurate assessment of risk to self and others.
• To make decisions on suitability of new referrals, adhering to the departments referral protocols, refer unsuitable clients on to the relevant service or back to the referral agent as necessary or step up the persons treatment to high intensity psychological therapy.
• To provide a range of information and support for evidence based high-volume low-intensity psychological treatments. This may include guided self-help computerised CBT, information about pharmacological treatments. This work may be face to face, telephone or via other media.
• To educate and involve family members and others in treatment where necessary and appropriate.
• To adhere to an agreed activity contract relating to the overall number of client contacts offered, and clinical sessions carried out per week in order to minimise waiting times and ensure treatment delivery remains accessible and convenient.
• To attend multi-disciplinary meetings relating to referrals or clients in treatment, where appropriate.
• To complete all requirements relating to data collection within the service.
• To keep coherent records of all clinical activity in line with service protocols and use these records and clinical outcome data in clinical decision making.
• To work closely with other members of the team ensuring appropriate step-up and step-down arrangements are in place to maintain a stepped care approach.
• To assess and integrate issues surrounding work and employment into the overall therapy process.
• To operate at all times from an inclusive values base which promotes recovery and recognises and respects diversity.
• To prepare and present clinical information for all patients on their caseload to clinical case management supervisors within the service on an agreed and scheduled basis, in order to ensure safe practice and the clinical governance obligations of the worker, supervisor and service are delivered.
• To deal with a range of clients and clinical situations, including those involving highly emotive communication and the need to apply initiative, tact and persuasion in the face of psychological resistance

Person Specification

Qualifications

Essential

• Qualification from PWP Training Course (Post Graduate Certificate or Level 3 undergraduate course) OR equivalent ,e.g. Experienced and Qualified Graduate Mental Health Worker with relevant Primary Care experiences and competences as required.

Desirable

• Further post graduate training in relevant areas of professional psychology, health, social science, and/or research design and analysis.

Experience

Essential

• Evidence of working with people with mental health problems.
• Experience of working in IAPT/Primary Care Services and delivering low intensity interventions.
• Evidence of having worked in a service where agreed targets were in place to demonstrate effective clinical outcomes.
• Experience of using electronic patient management systems such as IAPTUS or PCMIS or similar.
• Evidence of experience and knowledge of risk assessment and management.

Desirable

• Research / audit experience.
• Evidence of working in the local community.

Knowledge and skills

Essential

• High level communication skills: written and verbal, including telephone skills
• An ability to communicate and work in settings in which the atmosphere may be highly emotive.
• Ability to communicate sensitive information to patients, carers and colleagues in a way that addresses psychological resistance.
• An understanding of the needs and difficulties of people with mental health problems.
• An ability to apply existing psychological knowledge to a mental health context
• An understanding of psychology applied to health care.
• An ability to evaluate and put in place the effect of training
• Computer literate.
• Ability to work under pressure.

Desirable

• Fluency in an additional (to English) locally relevant priority language
• Experience of delivering group based interventions.

PERSONAL

Essential

• An interest in working with people with mental health problems.
• Ability to work within a team and foster good working relationships with staff from all disciplines.
• Able to develop good therapeutic relationships with clients
• Ability to work independently, flexibly, reliably and consistently with work agreed and managed at regular intervals.

Other Requirements

Essential

• Ability to accept and use supervision appropriately and effectively

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Central and North West London NHS Foundation Trust

Address

Brent Talking Therapies

Fairfield House, Fairfield Crescent

Kingsbury

NW9 0PS

United Kingdom

Employer's website

https://www.cnwl.nhs.uk/work (Opens in a new tab)

Job description

Job responsibilities

Please read the attached Applicant Pack prior to completing your application form to find out more information.

Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.

As part of making your application we encourage you to review the Trusts Careers webpage Careers :: East Cheshire NHS Trust for more information about working for East Cheshire NHS Trust.

We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).

We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application. While this is not discouraged, it is essential to personalise this information, particularly your supporting information section as these tools cannot fully grasp the context or requirements of the job youre applying for. We kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process and being a member of East Cheshire NHS Trust.

Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.

We look forward to receiving your application.

Person Specification

Qualifications

Essential

• 5 GCSE's or equivalent, grade C or above. Must include English.
• Typing qualifications to RSAIII (Royal Society of Arts) standard.
• Computer literate to ECDL (European Computer Driving Licence) standard or equivalent.

Desirable

• AMSPAR (The Association of Medical Secretaries, Practice Managers, Administrators and Receptionists) Diploma

Knowledge and Skills

Essential

• Medical terminology
• Fast and accurate audio-typing
• Good communicator - able to deal with people at all levels, including where there are barriers to understanding, using tact, diplomacy, and persuasion
• Effective organisational skills
• Ability to handle sensitive information without compromising confidentiality or trust.

Desirable

• Knowledge of Electronic Patient Records system
• Experience with Patient Management System
• Awareness of NHS policies

Experience

Essential

• Previous experience as a Medical secretary.

Desirable

• Hospital based experience

Specific Job Requirements

Essential

• Caring and understanding
• Confident, with the ability to remain calm under pressure
• Good team player
• Flexible approach to working
• Excellent interpersonal skills

Other Role Requirements

Essential

• Please refer to the Job Description and Person Specification for further details

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East Cheshire NHS Trust

Address

Macclesfield District

General Hospital

Victoria Road, Macclesfield

SK10 3BL

United Kingdom

Employer's website

https://www.eastcheshire.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Deal with all general enquiries, explain procedures and make new and follow-up urgent and routine appointments with all members of the Primary Healthcare Team.

Communicate clearly and effectively with other team members, patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.

Register new patients to the practice onto the clinical system promptly and accurately having knowledge of the practice area.

Process patients changes of address.

Act as chaperone for patients as necessary

Enter requests for home visits onto the clinical system, ensuring to carefully record all relevant details and referring to the on-call doctor where necessary.

Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.

Liaise with the pharmacists in the issuing of prescriptions

Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

Enter patient information on to the computer as required.

Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.

Ensure correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

Ensure records are kept in good repair, with all necessary information on the outside cover clearly visible.

Work flexibly with colleagues to cover the opening hours of the surgery, including opening and closing the surgery by arrangement.

Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

Organise and set up clinical rooms ready for consulting.

When last to leave at the end of the day, clear rooms after surgeries, ensure that the building is totally secured, internal lights are off and the alarm activated.

Be able to cover all reception positions as necessary, ensuring reception is covered in times of sickness and annual leave.

Train and support new staff to ensure that the required level of proficiency is attained.

Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager.

Person Specification

Knowledge

Essential

• Understanding of Primary Care.

Desirable

• Understanding of medical terminology.
• Understanding of equal opportunity and diversity issues.
• Awareness of data security requirements.

Experience

Essential

• Working with customers / public / reception experience.
• Office and administration work.
• Working in a team.
• Working with Windows and Microsoft Office.

Desirable

• Work in a Primary Care organisation.
• Working with confidential information.
• Familiar with all functions of the clinical system and their application.

Skills

Essential

• Excellent organisational ability.
• Well-developed IT skills.
• Proficient keyboard skill.
• Excellent attention to detail and accuracy in recording information.
• Excellent interpersonal, verbal and written communication skills.
• Library & indexing skills/knows ABC.
• Ability to work without supervision.
• Professional and confident attitude.
• Literacy skills (spelling, comprehension etc.)
• Numeracy .
• Able to establish and maintain effective communication pathways within the organisation and with external stakeholders
• Self-motivation
• Mobile and able to travel between sites

Desirable

• Clinical software skills.
• Advanced IT skills.
• Trained typist.

Qualifications

Essential

• English and maths GCSE at level C or above or the equivalent
• Must not be a patient at Staffa Health to apply. If applicant is a patient, they must be willing to change GP Surgery.

Desirable

• NVQ in business or administration or equivalent
• IT certificates in Microsoft office packages
• Medical terminology training certificate
• Evidence of other further training and personal development undertaken.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Staffa Health

Address

Staffa Health Centre

3 Waverley Street

Tibshelf

Alfreton

Derbyshire

DE55 5PS

United Kingdom

Employer's website

https://www.staffahealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

1. With the Care Group Director and the Senior Matron, provide leadership to the Care Group and contribute to developing the strategic direction of the Division.
2. Be accountable for the operational management of the Care Group and understand Divisional responsibility for the delivery of specific responsibilities (as agreed).
3. Take shared corporate responsibility for the financial performance of the Division, including the achievement of financial targets, balancing the potentially conflicting demands of budgetary requirements and clinical standards.
4. Ensure that there is Care Group level commitment to develop plans to move the Trust to 7/7 working.
5. With the Care Group Director, report to the monthly performance review on Care Group performance.
6. Represent the Care Group at local levels, developing partnerships, sharing best practice and integrating this knowledge within the Trust.
7. Participate in the on-call rota for the Trust and be available for weekend working when required
8. Set an example to other staff through own personal behaviours
9. Provide effective and visible leadership and direction at all times in the operation and delivery of all services with the Care Group, including timely delivery of national and local access targets and objectives.
10. Keep the Care Group Director and Divisional Operations Director abreast of relevant day to day matters relating to services and issues where there are areas of challenge/concern.
11. Ensure full compliance with the Trusts Assurance Framework and any related standards including assurance on all corporate and clinical risks.
12. Work with the Care Group Director, Senior Matron and care group teams to secure clinical engagement in the day to day activities of the Trust, and in performance improvements and service developments, working with the leads in other Care Groups where appropriate.
13. Promote innovation and quality improvement to ensure best-practice services for patients and positive working experience for staff
14. Ensure that business development opportunities for the delivery of patient services are explored, agreed and implemented.
15. Ensure that the Care Group structure is fit for purpose to deliver Divisional and Trust requirements.
16. Support the Business Managers that sit within the Speciality Groups in the delivery of their specialty access standards and the delivery of the local business plan.
17. With the Care Group Director, lead the Care Group annual budget setting process and delivery of savings targets.

Person Specification

Qualifications

Essential

• Educated to Degree level or equivalent qualification/experience
• Post Graduate Qualification or equivalent
• Evidence of continuing professional development including management studies to masters level or above or equivalent experience

Experience

Essential

• Significant experience working on both strategic and operational matters.
• Significant NHS/Public sector experience and knowledge and understanding of the NHS system reform policy and other key policy drivers
• Demonstrable success in building, leading, motivating and developing multi-disciplinary teams as highly effective people manager
• Proven experience of effective performance and budgetary management and control including achieving annual targets on a regular basis for a large group of clinical specialties
• Proven success in business planning and in the development of business casesExperience of leadership of complex operational change/project management while also developing and maintaining high standards of quality
• Strong and effective leadership and people management skills
• Strong influencing, persuasion and negotiating skills
• Highly developed verbal and written communication and presentation skills suitable for a range of audiences, including chairing of meetings
• Ability to ensure patient safety by assessing and managing risks associated with service developments
• Ability to work with and through others
• Ability to perform well under pressure and manage unpredictable workload with conflicting priorities
• Quality focused with an innovative approach and ability to solve complex problems
• Ability to develop effect networks and work collaboratively with internal external partners
• Ability to critically analyse complex financial and clinical data sets
• Well-developed IT skills to manage and report on complex performance management information
• Personal Resilience
• Able to participate in on-call rota as required.
• Tenacity: demonstrates high levels of self-belief, drive, enthusiasm and stamina to achieve goals and see things through.
• Ability to motivate, inspire and provide innovative solutions.
• Excellent judgement.
• Ability to achieve consistently good results in an inclusive and collaborative manner.
• Ability to work effectively in a complex and changing environment.
• Ability to work under pressure to demanding timetables.
• Understands the need to deliver short-term priorities and achieve long-term goals (sense of balance).
• High degree of political awareness.
• Displays innovative and lateral thinking.
• Prepared to work totally flexibly.
• High degree of self-awareness.
• Ability to maintain confidence, at all times.
• High levels of personal integrity and loyalty.
• Intellectual flexibility that enables the reasoned assessment of a situation and the ability to draw pragmatic conclusions.
• Ability to broad scan to keep abreast of developments in the Health Care sector.
• Ability to deal with confidential issues in a professional and sensitive manner.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Portsmouth Hospitals University NHS Trust

Address

Queen Alexandra Hospital

Southwick Hill Road

Cosham

Portsmouth

PO6 3LY

United Kingdom

Employer's website

https://www.porthosp.nhs.uk/work-for-us/ (Opens in a new tab)

Job description

Job responsibilities

The postholder will provide comprehensive clinical advice, assessment and case management to NHS Continuing Health Care and NHS Funded Nursing Care functions with particular responsibilities for people who have complex health care needs, this includes all categories of needs e.g. physical, end of life, Mental Health and Learning Disability needs.

The postholder will follow the process set out by the NHS National Framework for CHC & FNC to provide comprehensive assessment, case management, review and follow up on all CHC & FNC functions for the Hull and East Riding of Yorkshire CHC Team. In addition, they will provide support and advice to other workers, MDTs, carers and patients as required in implementing the National Framework for CHC &FNC, contributing to the ongoing training of other colleagues as necessary.

The post holder will procure safe and appropriate care packages based on individual needs and support the Local Authority with jointly funded packages of care.

The postholder will be required to undertake complex assessments to identify eligibility for Continuing Health Care and Funded Nursing Care by completing the National Decision Support Tool. Gather evidence to support complex clinical judgements, which takes into account the knowledge and advice of other professionals and individuals / relatives views.

In addition, the postholder will assist with complaints, IRPs and retrospective cases from a clinical viewpoint.

The postholder will ensure risks are observed and actioned and are aware of the local governance arrangements and work within this when carrying out duties on behalf of the CHC team.

The postholder will be expected to keep accurate, high-quality documentation, ensuring information flow to the business and admin team is up to date in order that they can manage data and process payments.

The postholder will provide and receive highly complex clinical and social information relating to patients and explain this to MDT meetings, team meetings, other agencies patients and carers where there may be barriers to understanding and resistance to messages being accepted-i.e. if care cannot be recommended or funded.

The postholder will manage difficult relationships from other parties which arise out of case management, reporting difficulties and seeking support to manage as required. They will work flexibly within a team and communicate well with other colleagues, ensuring all records are comprehensive and that colleagues are briefed on potential issues, which may arise during any planned absence.

Ensure any safeguarding or examples of poor-quality care are appropriately responded to reported and followed through, working closely with the safeguarding team / quality and contracting teams.

Person Specification

Skills and Attributes

Essential

• Excellent interpersonal and communication skills/negotiation skills and ability to convey sensitive issues.
• Ability to deal with distressed and often upset individuals in a professional manner at all times.
• Able to assist in managing oneself and work schedule in the most effective way.
• Demonstrate skill in working with users and carers from a variety of backgrounds.
• The duties of this post require travelling throughout the county on a daily basis, therefore the post holder must be independently mobile/car driver.
• Flexible approach.
• To be calm, professional and reassuring at all times when dealing with other agencies and the public.
• Ability to engage and work effectively with relevant agencies and multi-disciplinary professionals at all levels.
• Have a clinical knowledge of a wide range of chronic conditions, illness and disability or the ability to learn this.
• Ability to produce any written documentation to a high standard.
• Able to write coherent and comprehensive assessments and be able to present them in public arenas.

Desirable

• Skills in quality/audit systems.
• IT skills.
• Ability to network and have a knowledge of services.
• Ability to sign post and provide advice on access to generic health and social services.
• Able to demonstrate an ability to work with families and other agencies to procure care packages and has ongoing responsibility for this.

Qualifications

Essential

• Registered Nurse - RGN/RMN/RNLD
• Evidence of post qualification ongoing professional development.
• Diploma Level Specialist Knowledge required through training/ experience.
• Knowledge of continuous developments in the NHS and social care.
• Ability to understand the Continuing Care and Funded Nursing Care criteria and the ability to apply this to everyday practice.
• Ability to update knowledge of various acts and statutory guidance such as the Mental Health Act, Mental Capacity Act, Valuing People, Safeguarding etc
• Knowledge of risk management and clinical governance.

Desirable

• Relevant post qualification study which represents ongoing professional development.
• Good-working knowledge of local policies that apply to nursing, health, and social care.
• Knowledge of safeguarding and other policies that affect vulnerable people

Experience

Essential

• Be able to demonstrable broad post-registration experience.
• Experienced in team working and working autonomously.
• Demonstrate evidence of multi-disciplinary/multi agency working
• Previous experience in undertaking comprehensive, evidence-based assessments

Desirable

• Working with the care home sector
• Working with a wide range of agencies or care groups.
• Working with the Independent Sector health and social care providers.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Humber and North Yorkshire Integrated Care Board (857)

Address

Humber and North Yorkshire ICB

Health House

Willerby

HULL

HU10 6DT

United Kingdom

Employer's website

https://humberandnorthyorkshire.icb.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

This post is advertised as Welsh Desirable. Whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means being able to use Welsh in routine workplace situations, such as greeting customers, answering calls, responding to routine enquiries, providing information, arranging appointments and taking messages. Have a look at our Croeso Candidate booklet below for more information. If you have these Welsh language skills, please apply.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Education/Qualifications

Essential

• Educated to Degree level in relevant subject or equivalent level of skills, knowledge and/or experience of working at this level.
• Knowledge of administrative procedures and organisational policies

Desirable

• Evidence of recent Management qualification
• Knowledge of NHS Wales Performance Framework targets

Experience

Essential

• Experience of previous management or supervision of staff

Desirable

• Previous experience within NHS
• Previous experience of dealing with medical staff including managing medical rotas.

Aptitude and Abilities

Essential

• Excellent organisational and prioritisation skills.
• Excellent IT skills with ability to use a range of packages
• Effective written communication skills.
• Effective communication and presentation skills to all levels of staff.
• Flexible, open and approachable
• Effective interpersonal skills with the ability to deal with people, face to face
• Ability to work as part of a multi-disciplinary team participating in highly complex decisions
• Ability to problem solve quickly and apply lateral thinking
• Ability to work under constant pressure in a busy environment
• Able to analyse complex information and present it in an accessible format, highlighting key issues.

Desirable

• Welsh language speaking/listening skills at Level 3 or above
• Evidence of managing small scale projects

Values

Essential

• Promote and uphold the values and behaviours of Cwm Taf Morgannwg University Health Board

Other

Essential

• Able to travelling a timely manner to attend meetings, and carry out the role in other UHB locations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

Mental Health Building

Royal Glamorgan Hospital

Llantrisant

CF72 8XR

United Kingdom

Employer's website

https://joinctm.wales/ (Opens in a new tab)

Job description

Job responsibilities

Radiology Assistant (Bank) Warwickshire Hospital | Radiology | Bank contract Up to £14 per hour depending on experience Our Radiology Department in our Warwickshire Hospital currently have an opportunity for a Bank Radiology Assistant. Continue your journey with us whilst we'll support you to be your best. As our Radiology Assistant, you will:

Person Specification

Qualifications

Essential

• Care certificate and/or NVQ Level 2 in a Health related subject

Experience

Essential

• Experience within a Radiology department, assisting with MRI and US procedures in particular is desirable
• Experience in ANTT procedures
• Cannulation training desirable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Nuffield Health

Address

Old Milverton Lane

Leamington Spa

CV32 6RW

United Kingdom

Employer's website

https://www.nuffieldhealthcareers.com (Opens in a new tab)

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/

Person Specification

Education/Qualifications

Essential

• Registered Nurse (on the relevant part of the register for the post) or Allied Health Professional
• Masters Degree in Advanced Practice or working towards
• Non Medical prescriber
• Completed accredited communication skills training

Desirable

• Post registration course or qualification in specialist area (where applicable/available)

Experience

Essential

• Current knowledge and experience of caring for patients with conditions related to ENT
• Evidence of clinical competence and credibility in the specialty and relevant post-registration qualification experience which must be in an appropriate area of specialist practice at a senior level.
• Change management experience and ability to develop expert practice
• Experience of undertaking audit
• Experience of undertaking research

Skills ability and knowledge

Essential

• Able to respond rapidly to emergency situations
• Able to prioritise own workload and that of others demonstrating effective time management and organisational skills
• Ability to communicate effectively both written & verbal.
• Up to date knowledge of the developments in appropriate area care underpinned by theory and experience
• Understanding of clinical governance and its application
• Understanding of current best practice and NHS issues and initiatives
• Able to develop, and deliver nurse/AHP led services and clinics, in collaboration but independently of medical consultants
• Autonomous practitioner; able to admit, investigate, diagnose, treat, prescribe medications and discharge patients
• Work under pressure with exceptional organisation and time management skills
• Competent in IT skills (in particular e- mail, use of internet ability to manipulate data electronically, power point presentations)
• Ability to develop standards of care
• Ensures that own actions support equality, diversity, rights and maintain quality

Personal Qualities

Essential

• Flexible and adaptable to the changing needs of the service
• Excellent interpersonal skills, enthusiastic, innovative, flexible, approachable, caring, kind and compassionate
• Motivated and able to motivate others
• Able to deal with difficult and sensitive situations with tact and diplomacy
• Excellent listening and communication skills
• Able to deal with and resolve conflict
• Ability to travel across the bay

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals of Morecambe Bay NHS Trust

Address

Cross Bay

Furness General Hospital

Barrow

LA14 4LF

United Kingdom

Employer's website

https://www.uhmb.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Reception

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Deal with general enquiries, explain procedures and make new and follow-up appointments
• Process System Connect online appointment requests
• Use own judgement and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
• Handing completed repeat prescriptions or letters/forms to patient and checking ID to ensure confidentiality is strictly maintained in line with GDPR and practice guidance
• Be able to cover all reception tasks as necessary

Appointments

• Process and triage appointment requests for today/future appointments from patients via System Connect, telephone and in person.
• Deal with visits requests

Patient Adviser

• Help to improve access to primary care for patients and reduce pressures upon GPs
• Provide clear information about the range of services available both inside and outside the practice to give real choice to patients allowing them to consider alternative services that best meet their health and social care needs
• Provide patients with a first point of contact that directs them to the most appropriate source of help, at the right time, in the right place with the most relevant person/organisation

Computer

• Use practice computer system to book/cancel/amend appointments, check patient information, enter relevant information onto patient records, etc
• Action tasks sent to reception team

This job description is not exhaustive & the post holder must be prepared to negotiate variations in the job description, dependent on responding to changes within the practice, the Primary Care Network & NHS. The post holder may be required to undertake other duties that may reasonably be asked of them from time to time.

Person Specification

Qualifications

Essential

• GCSE grade C or above in English and Maths
• Good computer skills

Experience

Essential

• Experience of dealing with patients/public
• Admin experience and proficiency in the use of computer systems

Desirable

• Medial receptionist experience
• Experience of working in general practice or a healthcare environment

Essential Criteria

Essential

• Good interpersonal and communication skills
• Flexibility

Employer details

Employer name

Birchwood Medical Centre

Address

15 Benson Road

Birchwood

Warrington

WA3 7PJ

United Kingdom

Employer's website

https://www.birchwoodmedicalcentre.co.uk/ (Opens in a new tab)