Job description

Job responsibilities

Job Purpose

To work as a First Contact Practitioner MSK Physiotherapist to assess and manage patients presenting with musculoskeletal presentations to the Viaduct Care service.

To assess, treat and manage patients with musculoskeletal presentations.

To work with the Musculoskeletal Specialist Physiotherapist to service developments in line with national/local criteria and initiatives to meet the needs of the local population.

Key Accountabilities and Responsibilities

Clinical

Provide assessment, diagnosis and management of patients with musculoskeletal conditions requiring senior physiotherapy expertise and knowledge. This may involve patients with psychosocial issues requiring a high level of concentration and sensitivity.

To deliver physiotherapy clinics in Primary Care in order to manage referred patients with musculoskeletal conditions.

Initiate a physiotherapy treatment programme (including provision of injection therapy where appropriate) which may include signposting to relevant services and undertake evaluation of clinical outcomes to treatment.

Maintain accurate and up-to-date patient records in line with Viaduct Care policy.

To provide effective onward referral into the wider Stockport Physiotherapy musculoskeletal service where applicable.

To refer to other specialities when required. This will involve analysis of a number of factors to determine the appropriate speciality.

To contribute to the process of development, implementation and maintenance of clinical standards within the area of speciality.

To maintain professional knowledge by keeping up-to-date with developments in line with clinical governance requirements especially in the field of musculoskeletal conditions.

To provide expert advice to colleagues within physiotherapy and the musculoskeletal field and other professionals as required.

To maintain close links with Musculoskeletal Specialist Physiotherapists, GPs within the PCNs the PCN team and other Stockport health care professionals.

To engage in personal clinical / professional development.

To contribute to the development and implementation of uni-professional and multi-professional guidelines within the area of speciality.

Organisational

To contribute to developing and reviewing pathways of care for musculoskeletal services in conjunction with the Musculoskeletal Specialist Physiotherapist, GP PCN Lead, Secondary Care Consultants, other Physiotherapy colleagues and Health Care Professionals in line with the Organisational, Regional and National objectives.

To contribute to the development and implementation and review of policies and procedures for the Viaduct Care service.

To keep up-to-date and accurate statistical records.

Provide data, information and reports as required by GP PCN Lead.

Clinical and Practice Governance

To actively participate in clinical governance in the field of musculoskeletal physiotherapy.

Observe and maintain strict confidentiality with regards to any patient / family / staff / records and information in line with the requirements of the Data Protection Act.

Any data that is taken / shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to Viaduct Care Information Governance and Information Security policies.

The post holder must adhere to Viaduct Care risk assessment and risk management processes.

The post holder must adhere to infection control policies and procedures.

It is a condition of your employment that you are currently registered with the Health and Care Professions Council (HCPC) and it is your responsibility to maintain your professional registration.

Undertake mandatory training and any other training relevant to the role as required by Viaduct Care.

Provide patients and their families / carers with information on standards they should expect from the team.

Participate in clinical supervision on a regular basis.

Communication

To utilise excellent communication skills to provide complex and sensitive information where there are significant barriers to acceptance.

Contribute to Viaduct Cares internal communication strategies ensuring effective two-way communication and engagement within the organisation.

Contribute to Viaduct Cares external communication strategies to raise awareness and promote the reputation of its services.

Training and Development

To take part in the training of other staff within the Viaduct Care service relevant to the role, including lecturing, teaching, training and supporting other members of the multidisciplinary team e.g. Practice Managers, GPs.

To participate in accredited / validated courses to demonstrate continuing professional development.

Be responsible for maintaining own competency by attending in-service training, peer review, individual training and courses.

Undertake any other training, which may be relevant to the job role and gain necessary skills to further develop the service.

To attend national special interest groups and international conferences as appropriate.

Patient and Public Engagement

To ensure that responsibilities to engage and consult with patients and the public are met in line with statutory requirements.

Audit and Research

To undertake audit to monitor standards of the Viaduct Care service as required.

To participate in multidisciplinary audit in the field of musculoskeletal physiotherapy as appropriate.

To promote research and critical evaluation of all clinical practices related to musculoskeletal physiotherapy and ensure that service provision is evidence based.

Human Resources

Participate in the recruitment and retention of staff and assist in the induction of new staff incorporating the necessary statutory and Viaduct Care policies and procedures.

Deal with complaints in association with the GP PCN Lead in a positive and sensitive way in accordance with organisational policy.

Maintain own professional development and requirement to take part in appraisal process.

Confidentiality and Compliance with the Data Protection Act 1984

The post holder must maintain confidentiality regarding information about patients, staff and other Viaduct Care business in accordance with the Data Protection Act 1984.

All employees of Viaduct Care must not, without prior permission, disclose any information regarding patients or staff. In circumstances where it is known that a member of staff has communicated information to an unauthorised person, those staff will be liable to dismissal. Moreover, the Data Protection Act 1984 also renders an individual liable to prosecution in the event of unauthorised disclosure of information.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Health and Safety

All employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act 1974 to ensure that the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors and employees.

Review and ensure systems are in place for the proactive management of risk registers.

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures.

Infection Control

All employees of Viaduct Care are required to contribute to the management of infection control and be proactive in awareness raising and prevention.

Ensure that all guidelines, protocols and procedures undertaken within the service are in line with evidence based practice for infection control.

Safeguarding

All employees of Viaduct Care have a responsibility to protect and safeguard vulnerable people (children and adults). They must be aware of child and adult safeguarding procedures and must speak to the Viaduct Care Chair in the first instance for further advice.

All employees are required to attend safeguarding awareness training and to undertake additional training appropriate to their role.

Person Specification

Other

Essential

• Take an active part in training for personal and professional development.
• Willing to participate in training of others

Qualifications

Essential

• Chartered Society of Physiotherapy Recognised Degree/Diploma in Physiotherapy
• Health and Care Professions Council (HCPC) registered
• Member of the Chartered Society of Physiotherapy

Desirable

• Evidence of post-registration education, specifically in musculo-skeletal field, at Masters level or equivalent: e.g. full MACP member, Credentialed McKenzie
• Therapist, Orthopaedic Medicine qualification, injection therapy qualification

Knowledge

Essential

• Awareness of current initiatives within the Local and National health economy.
• Clear evidence of Continuing Professional Development at Highly Specialist level

Desirable

• Knowledge and understanding of working in a Primary Care setting
• Key issues and pace of change facing the NHS nationally and locally

Experience

Essential

• Previous musculo-skeletal postgraduate experience and further of which would be at Senior grade or higher.
• Proven advanced post-graduate skills in the assessment and treatment of musculo-skeletal conditions.
• Ability to demonstrate Leadership skills

Desirable

• Proven experience of managing a team

Skills & Aptitudes

Essential

• Ability to communicate effectively
• Ability to lead and work as part of a team
• High level of organisational and time management skills
• Ability to organise own workload
• Self-motivated
• Be able to travel independently of public transport
• Computer literate
• ECDL

Personal Qualities & Attributes

Essential

• Patient focused
• Organised
• Flexible
• Reliable
• Friendly and approachable
• Aware of the range of emotions in self and others
• Demonstrates empathy for the concerns of others
• Listens to and understands directly and indirectly expressed feelings
• Manages strong emotions and responds constructively to the source of problems

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Viaduct Care

Address

Merseyway Innovation Centre

21-23 Merseyway

Stockport

Greater Manchester

SK4 1LW

United Kingdom

Employer's website

https://www.viaductcare.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

To work as a First Contact Practitioner MSK Physiotherapist to assess and manage patients presenting with musculoskeletal presentations to the Viaduct Care service.

To assess, treat and manage patients with musculoskeletal presentations.

To work with the Musculoskeletal Specialist Physiotherapist to service developments in line with national/local criteria and initiatives to meet the needs of the local population.

Key Accountabilities and Responsibilities

Clinical

Provide assessment, diagnosis and management of patients with musculoskeletal conditions requiring senior physiotherapy expertise and knowledge. This may involve patients with psychosocial issues requiring a high level of concentration and sensitivity.

To deliver physiotherapy clinics in Primary Care in order to manage referred patients with musculoskeletal conditions.

Initiate a physiotherapy treatment programme (including provision of injection therapy where appropriate) which may include signposting to relevant services and undertake evaluation of clinical outcomes to treatment.

Maintain accurate and up-to-date patient records in line with Viaduct Care policy.

To provide effective onward referral into the wider Stockport Physiotherapy musculoskeletal service where applicable.

To refer to other specialities when required. This will involve analysis of a number of factors to determine the appropriate speciality.

To contribute to the process of development, implementation and maintenance of clinical standards within the area of speciality.

To maintain professional knowledge by keeping up-to-date with developments in line with clinical governance requirements especially in the field of musculoskeletal conditions.

To provide expert advice to colleagues within physiotherapy and the musculoskeletal field and other professionals as required.

To maintain close links with Musculoskeletal Specialist Physiotherapists, GPs within the PCNs the PCN team and other Stockport health care professionals.

To engage in personal clinical / professional development.

To contribute to the development and implementation of uni-professional and multi-professional guidelines within the area of speciality.

Organisational

To contribute to developing and reviewing pathways of care for musculoskeletal services in conjunction with the Musculoskeletal Specialist Physiotherapist, GP PCN Lead, Secondary Care Consultants, other Physiotherapy colleagues and Health Care Professionals in line with the Organisational, Regional and National objectives.

To contribute to the development and implementation and review of policies and procedures for the Viaduct Care service.

To keep up-to-date and accurate statistical records.

Provide data, information and reports as required by GP PCN Lead.

Clinical and Practice Governance

To actively participate in clinical governance in the field of musculoskeletal physiotherapy.

Observe and maintain strict confidentiality with regards to any patient / family / staff / records and information in line with the requirements of the Data Protection Act.

Any data that is taken / shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to Viaduct Care Information Governance and Information Security policies.

The post holder must adhere to Viaduct Care risk assessment and risk management processes.

The post holder must adhere to infection control policies and procedures.

It is a condition of your employment that you are currently registered with the Health and Care Professions Council (HCPC) and it is your responsibility to maintain your professional registration.

Undertake mandatory training and any other training relevant to the role as required by Viaduct Care.

Provide patients and their families / carers with information on standards they should expect from the team.

Participate in clinical supervision on a regular basis.

Communication

To utilise excellent communication skills to provide complex and sensitive information where there are significant barriers to acceptance.

Contribute to Viaduct Cares internal communication strategies ensuring effective two-way communication and engagement within the organisation.

Contribute to Viaduct Cares external communication strategies to raise awareness and promote the reputation of its services.

Training and Development

To take part in the training of other staff within the Viaduct Care service relevant to the role, including lecturing, teaching, training and supporting other members of the multidisciplinary team e.g. Practice Managers, GPs.

To participate in accredited / validated courses to demonstrate continuing professional development.

Be responsible for maintaining own competency by attending in-service training, peer review, individual training and courses.

Undertake any other training, which may be relevant to the job role and gain necessary skills to further develop the service.

To attend national special interest groups and international conferences as appropriate.

Patient and Public Engagement

To ensure that responsibilities to engage and consult with patients and the public are met in line with statutory requirements.

Audit and Research

To undertake audit to monitor standards of the Viaduct Care service as required.

To participate in multidisciplinary audit in the field of musculoskeletal physiotherapy as appropriate.

To promote research and critical evaluation of all clinical practices related to musculoskeletal physiotherapy and ensure that service provision is evidence based.

Human Resources

Participate in the recruitment and retention of staff and assist in the induction of new staff incorporating the necessary statutory and Viaduct Care policies and procedures.

Deal with complaints in association with the GP PCN Lead in a positive and sensitive way in accordance with organisational policy.

Maintain own professional development and requirement to take part in appraisal process.

Confidentiality and Compliance with the Data Protection Act 1984

The post holder must maintain confidentiality regarding information about patients, staff and other Viaduct Care business in accordance with the Data Protection Act 1984.

All employees of Viaduct Care must not, without prior permission, disclose any information regarding patients or staff. In circumstances where it is known that a member of staff has communicated information to an unauthorised person, those staff will be liable to dismissal. Moreover, the Data Protection Act 1984 also renders an individual liable to prosecution in the event of unauthorised disclosure of information.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Health and Safety

All employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act 1974 to ensure that the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors and employees.

Review and ensure systems are in place for the proactive management of risk registers.

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures.

Infection Control

All employees of Viaduct Care are required to contribute to the management of infection control and be proactive in awareness raising and prevention.

Ensure that all guidelines, protocols and procedures undertaken within the service are in line with evidence based practice for infection control.

Safeguarding

All employees of Viaduct Care have a responsibility to protect and safeguard vulnerable people (children and adults). They must be aware of child and adult safeguarding procedures and must speak to the Viaduct Care Chair in the first instance for further advice.

All employees are required to attend safeguarding awareness training and to undertake additional training appropriate to their role

Person Specification

Other

Essential

• Take an active part in training for personal and professional development.
• Willing to participate in training of others

Knowledge

Essential

• Awareness of current initiatives within the Local and National health economy.
• Clear evidence of Continuing Professional Development at Highly Specialist level

Desirable

• Knowledge and understanding of working in a Primary Care setting
• Key issues and pace of change facing the NHS nationally and locally

Experience

Essential

• Previous musculo-skeletal postgraduate experience and further of which would be at Senior grade or higher.
• Proven advanced post-graduate skills in the assessment and treatment of musculo-skeletal conditions.
• Ability to demonstrate Leadership skills

Desirable

• Proven experience of managing a team

Skills & Aptitudes

Essential

• Ability to communicate effectively
• Ability to lead and work as part of a team
• High level of organisational and time management skills
• Ability to organise own workload
• Self-motivated
• Be able to travel independently of public transport
• Computer literate
• ECDL

Personal Qualities & Attributes

Essential

• Patient focused
• Organised
• Flexible
• Reliable
• Friendly and approachable
• Aware of the range of emotions in self and others
• Demonstrates empathy for the concerns of others
• Listens to and understands directly and indirectly expressed feelings
• Manages strong emotions and responds constructively to the source of problems

Qualifications

Essential

• Chartered Society of Physiotherapy Recognised Degree/Diploma in Physiotherapy
• Health and Care Professions Council (HCPC) registered
• Member of the Chartered Society of Physiotherapy

Desirable

• Evidence of post-registration education, specifically in musculo-skeletal field, at Masters level or equivalent: e.g. full MACP member, Credentialed McKenzie
• Therapist, Orthopaedic Medicine qualification, injection therapy qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Viaduct Care

Address

Merseyway Innovation Centre

21-23 Merseyway

Stockport

Greater Manchester

SK1 1PN

United Kingdom

Employer's website

https://www.viaductcare.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

To plan and prioritize own workload support nursing teams, management team and administration colleagues undertaking word processing of letters, reports and other documents using Microsoft Word, Excel, PowerPoint.

To use own initiative when dealing with enquiries from colleagues internally and externally, and other health care professionals and direct as appropriate.

To support teams with patient referrals and visit schedules using EMIS. Provide caseload reports and support with caseload maintenance and problem solving.

To develop, implement and maintain administrative systems, including effective and up to date filing, data tracking and data gathering.

To be responsible for the ordering of stores and non-clinical items such as uniforms, medical equipment and stationery, demonstrating an awareness of cost efficiency and effectiveness.

To liaise with external organizations to arrange meetings and training sessions as required.

To update staff training compliance using established systems.

To collate data to assist with the reporting of team quality and performance indicators as required by Professional Leads and Locality Managers to produce CQUIN / KPI reports

To actively promote patient feedback survey by supporting teams with data collection and submitting results in timely manner.

To be responsible for researching uploading relevant content to OOHCC Rugby social media sites.

To organize meetings by arranging room bookings, meeting agendas and taking minutes. Follow up actions as required.

To be responsible for the storage and recording of confidential patient and staff filing to meet requirements of Information Governance policy and procedures.

Support the Management team with the implementation of new initiatives as required.

To update OOHCC Action Plan as instructed by Team / Professional Lead and Locality Manager, as required

To participate and support Management team to promote staff wellbeing activities.

Receive supervision from team / Professional Lead. This may be face to face or by telephone or email

Participate in the Management of Change, making constructive suggestions to how the service can be improved

Make constructive suggestions on the appropriate use of resources

Demonstrate a commitment to abide by Trust Policies and Procedures and comply with Health & Safety legislation

The post holder will have in depth working knowledge of the relevant systems used within the team setting

Communications and Working Relationships:

To work in conjunction with and communicate effectively with external agencies as part of Rugby Place based team network to support patients with care navigation and social prescribing, ensuring dissemination of information which is of a highly sensitive nature pertaining to vulnerable adults.

To demonstrate effective and appropriate communication when dealing with, and providing information to, anxious or distressed patients and family members relaying messages, as required, depending on their urgency, to appropriate member of staff.

To work in partnership with services across South Warwickshire University NHS Foundation Trust

To provide IT support and training to individuals on established systems using skills and knowledge in maintenance of caseload information and problem solving.

Person Specification

Qualifications

Essential

• Level 3 NVQ/BTEC certificate in Business / Business administration or equivalent
• GCSE A-C Maths and English or equivalent
• Microsoft Office including Word, Excel, PowerPoint and email packages to level 3 standard
• Experience of EMIS / electronic patient records

Experience

Essential

• Proven office experience of at least 1 year preferably in NHS environment
• Proven experience of delivery of administrative systems
• Experience of dealing with internal and external clients both face to face and via telephone
• Experience of using own initiative and prioritising workload

Skills

Essential

• Demonstrate good communication skills in person, on telephone and email
• Demonstrate a high level of accuracy and attention to detail in all work undertaken
• Must be able to deal with enquiries and identify those which can be dealt with and those which require escalation
• Must be methodical and able to develop, organise and accurately maintain effective administration systems
• Must be able to manage resources effectively
• Must be able to respond appropriately to varying workloads and prioritize work effectively
• Must be able to deal with interruptions and resume task in hand without loss of efficiency.

Personal Qualities

Essential

• Able to work as part of a team in a friendly and enthusiastic manner
• Able to work on own initiative and seek support and guidance when necessary
• Demonstrate an understanding of the need for confidentiality in all aspects of work
• To be able to adapt to change
• Must be proactive, flexible and able to demonstrate good organisational skills
• Able to work under pressure and understand the importance of meeting deadlines
• Be willing to attend and participate in meetings as and when required

Other

Essential

• Must be a non-smoker whilst on duty
• Must be able to work flexible hours
• Must be willing to undertake Criminal Records Disclosure at enhanced level
• Must be legally entitled to work in this country
• Must be able to use general office equipment
• Must be able to work both from home and the office and travel across the county.
• Able to travel to other areas for meetings and training purposes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South Warwickshire University NHS Foundation Trust

Address

Heathcote House, Royal Leamington Spa Rehabilitation Hospital (This is negotiable)

Heathcote Lane

Royal Leamington Spa

CV34 6SR

United Kingdom

Employer's website

https://www.swft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Excellent opportunities for development*

Competitive NHS Pension scheme

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Important Information

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date

Person Specification

Qualifications

Essential

• oEvidence of ability to study successfully at NVQ level 4 or equivalent
• oInformation technology skills sufficient to the undertaking of the post

Experience

Essential

• oExperience of supporting children / family / carers of those with autism.
• oManaging own workload with effective liaison with others.
• oAble to work autonomously and as a member of the multi-disciplinary team

Desirable

• oLived experience with children with autism, and learning disabilities
• oExperience of multi-agency working, preferably including childcare, health and social care
• oExperience of community / voluntary / parent / partner agency links

Knowledge

Essential

• oKnowledge of strategies and interventions relevant to children and young people with autism
• oKnowledge of issues affecting families and parenting needs of children
• oKnowledge of available support services and referral routes
• oKnowledge of legislation and developments relevant to the field of children and autism.

Desirable

• oUp to date knowledge and awareness of safeguarding matters

Skills and Aptitudes

Essential

• oAn ability to be flexible and adapt to the changing needs of the developing service.
• oGood interpersonal skills
• oAbility to build relationships and trust with family carers
• oAbility to deal with difficult situations and/or individuals in a calm, fair but effective manner
• oUnderstanding of different professional roles and perspectives
• oCriminal records Bureau enhanced clearance.
• oAbility to travel frequently to different work bases.

personal circumstances

Essential

• oFull driving licence

Other Requirements

Essential

• o Demonstrate importance of Equality and Diversity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

North Cumbria

Footsteps Child Development Centre

West Cumberland Hospital

CA28 8JG

United Kingdom

Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

The essential criteria for this role includes the requirement to have a care certificate or the willingness and ability to undertake this. For further information please see the attached Care Certificate document attached.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Excellent opportunities for development*

Competitive NHS Pension scheme

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Important Information

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date

Person Specification

Qualifications

Essential

• Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3;
• Theoretical knowledge
• Experience of a range of care and related procedures
• Clinical observations
• Knowledge of data protection legislation and health and safety at work legislation
• National Care Certificate or commitment to complete within 12 weeks of commencing employment
• Numeracy and Literacy Level 2

Desirable

• Undertaken relevant additional training for Clinical Support Workers

Knowledge & Experience

Essential

• Experience of working in health or social care.
• Experience of undertaking and recording clinical observations and escalating changes or findings
• Working knowledge of legislation underpinning care provision
• Understanding of the importance of robust, accurate, clear, timely documentation.
• Insight into behaviours and skills of a carer and the need for effective team work.
• Knowledge of Safeguarding.
• Understanding work-related boundaries.
• Awareness of GDPR and the need for confidentiality

Desirable

• Familiarity with current NHS and social care policies.
• Computer skills
• Clinical policies and procedures
• Evidence of understanding of Trust Business
• Experience of working in the Trust previously

Skills and Aptitudes

Essential

• Excellent interpersonal, communication and active listening skills. Ability to adopt appropriate styles and methods of communication.
• Time-keeping, planning and prioritisation skills.
• Basic IT skills to use electronic patient records and other Trust systems.
• Analytical and judgement skills to make decisions based on patient / service user interactions, observations and metrics.
• Ability to demonstrate the importance of holistic person centred care and related procedures.
• Attention to detail
• Ability to use initiative appropriately.
• Ability to demonstrate the compassionate values and behaviours needed for dignified care.
• Desire to encourage and support patients to remain as independent as possible
• Ability to deal with a wide range of people at all levels, including clients, carers, family, health and social care colleagues and other professionals.
• Caring and empathetic.
• Motivated and with a pro-active approach.
• Ability to work independently and as part of a team.
• Committed to providing high quality patient care.
• Willingness to undertake job related training and multi-disciplinary competencies for more effective patient care.
• Personal resilience.
• Ability to work calmly and effectively under pressure.
• Presents self as courteous, respectful and helpful and understands importance of professional image.
• Reliable, adaptable and dependable.

Desirable

• Keyboard skills.
• Venepuncture

Personal Circumstances

Essential

• Willing to work flexible hours including nights, weekends and bank holidays
• Flexible and versatile approach to meet the needs of the service.

Desirable

• Ability to travel between the sites from which the Trust undertakes its business, or attend meetings or training off-site.

Other requirements

Essential

• Promote equality and value diversity
• Adhere to Trust Values and professional behaviours.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

CIC

Newtown Road

Carlisle

CA2 7HY

United Kingdom

Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Additional Clinical Services

The essential criteria for this role includes the requirement to have a care certificate or the willingness and ability to undertake this. For further information please see the attached Care Certificate document attached.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Excellent opportunities for development*

Competitive NHS Pension scheme

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Important Information

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date

Person Specification

Qualifications

Essential

• Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3;
• Theoretical knowledge
• Experience of a range of care and related procedures
• Clinical observations
• Knowledge of data protection legislation and health and safety at work legislation
• National Care Certificate or commitment to complete within 12 weeks of commencing employment
• Numeracy and Literacy Level 2

Desirable

• Undertaken relevant additional training for Clinical Support Workers

Knowledge & Experience

Essential

• Experience of working in health or social care.
• Experience of undertaking and recording clinical observations and escalating changes or findings
• Working knowledge of legislation underpinning care provision
• Understanding of the importance of robust, accurate, clear, timely documentation.
• Insight into behaviours and skills of a carer and the need for effective team work.
• Knowledge of Safeguarding.
• Understanding work-related boundaries.
• Awareness of GDPR and the need for confidentiality

Desirable

• Familiarity with current NHS and social care policies.
• Computer skills
• Clinical policies and procedures
• Evidence of understanding of Trust Business
• Experience of working in the Trust previously

Skills and Aptitudes

Essential

• Excellent interpersonal, communication and active listening skills. Ability to adopt appropriate styles and methods of communication.
• Time-keeping, planning and prioritisation skills.
• Basic IT skills to use electronic patient records and other Trust systems.
• Analytical and judgement skills to make decisions based on patient / service user interactions, observations and metrics.
• Ability to demonstrate the importance of holistic person centred care and related procedures.
• Attention to detail
• Ability to use initiative appropriately.
• Ability to demonstrate the compassionate values and behaviours needed for dignified care.
• Desire to encourage and support patients to remain as independent as possible
• Ability to deal with a wide range of people at all levels, including clients, carers, family, health and social care colleagues and other professionals.
• Caring and empathetic.
• Motivated and with a pro-active approach.
• Ability to work independently and as part of a team.
• Committed to providing high quality patient care.
• Willingness to undertake job related training and multi-disciplinary competencies for more effective patient care.
• Personal resilience.
• Ability to work calmly and effectively under pressure.
• Presents self as courteous, respectful and helpful and understands importance of professional image.
• Reliable, adaptable and dependable.

Desirable

• Keyboard skills.
• Venepuncture

Personal Circumstances

Essential

• Willing to work flexible hours including nights, weekends and bank holidays
• Flexible and versatile approach to meet the needs of the service.

Desirable

• Ability to travel between the sites from which the Trust undertakes its business, or attend meetings or training off-site.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

Cumberland Infirmary

Newtown road

Carlisle

CA2 7HY

United Kingdom

Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Excellent opportunities for development*

Competitive NHS Pension scheme

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Important Information

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date

Person Specification

Qualifications

Essential

• Level 3 vocational qualification OR Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties OR Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3;
• Theoretical knowledge
• Experience of a range of care and related procedures
• clinical observations
• knowledge of data protection legislation and health and safety at work legislation
• National Care Certificate or commitment to complete within 12 weeks of commencing employment
• Numeracy and Literacy Level 2

Desirable

• Undertaken relevant additional training for Clinical Support Workers

Knowledge & Experience

Essential

• Experience of working in health or social care.
• Experience of undertaking and recording clinical observations and escalating changes or findings
• Working knowledge of legislation underpinning care provision
• Understanding of the importance of robust, accurate, clear, timely documentation.
• Insight into behaviours and skills of a career and the need for effective team work.
• Knowledge of Safeguarding.
• Understanding work-related boundaries.
• Awareness of GDPR and the need for confidentiality

Desirable

• Familiarity with current NHS and social care policies.
• Computer skills
• Clinical policies and procedures
• Evidence of understanding of Trust Business
• Experience of working in the Trust previously

Skills and Aptitudes

Essential

• Excellent interpersonal, communication and active listening skills. Ability to adopt appropriate styles and methods of communication.
• Time-keeping, planning and prioritisation skills.
• Basic IT skills to use electronic patient records and other Trust systems.
• Analytical and judgement skills to make decisions based on patient / service user interactions, observations and metrics.
• Ability to demonstrate the importance of holistic person centred care and related procedures.
• Attention to detail
• Ability to use initiative appropriately.
• Ability to demonstrate the compassionate values and behaviours needed for dignified care.
• Desire to encourage and support patients to remain as independent as possible
• Ability to deal with a wide range of people at all levels, including clients, carers, family, health and social care colleagues and other professionals.
• Caring and empathetic.
• Motivated and with a pro-active approach.
• Ability to work independently and as part of a team.
• Committed to providing high quality patient care.
• Willingness to undertake job related training and multi-disciplinary competencies for more effective patient care.
• Personal resilience.
• Ability to work calmly and effectively under pressure
• Presents self as courteous, respectful and helpful and understands importance of professional image
• Reliable, adaptable and dependable

Desirable

• Keyboard skills.
• Venepuncture

Personal Circumstances

Essential

• Willing to work flexible hours including nights, weekends and bank holidays
• Flexible and versatile approach to meet the needs of the service.

Desirable

• Ability to travel between the sites from which the Trust undertakes its business, or attend meetings or training offsite.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

West Cumberland Hospital

Hensignham

Whitehaven

CA28 8JG

United Kingdom

Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post

Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Excellent opportunities for development*

Competitive NHS Pension scheme

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Important Information

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing dat

Person Specification

Qualifications

Essential

• Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3;
• Theoretical knowledge
• Experience of a range of care and related procedures
• clinical observations
• knowledge of data protection legislation and health and safety at work legislation
• National Care Certificate or commitment to complete within 12 weeks of commencing employment
• Numeracy and Literacy Level 2

Desirable

• Undertaken relevant additional training for Clinical Support Workers

Knowledge & Experience

Essential

• Experience of working in health or social care.
• Experience of undertaking and recording clinical observations and escalating changes or findings
• Working knowledge of legislation underpinning care provision
• Understanding of the importance of robust, accurate, clear, timely documentation. oInsight into behaviours and skills of a carer and the need for effective team work.
• Knowledge of Safeguarding.
• Understanding work-related boundaries.
• Awareness of GDPR and the need for confidentiality

Desirable

• Familiarity with current NHS and social care policies.
• Computer skills
• Clinical policies and procedures
• Evidence of understanding of Trust Business
• Experience of working in the Trust previously

Knowledge & Experience

Essential

• Experience of working in health or social care.
• Experience of undertaking and recording clinical observations and escalating changes or findings
• Working knowledge of legislation underpinning care provision
• Understanding of the importance of robust, accurate, clear, timely documentation.
• Insight into behaviours and skills of a carer and the need for effective team work.
• Knowledge of Safeguarding.
• Understanding work-related boundaries.
• Awareness of GDPR and the need for confidentiality

Desirable

• Familiarity with current NHS and social care policies.
• Computer skills
• Clinical policies and procedures
• Evidence of understanding of Trust Business
• Experience of working in the Trust previously

Skills and Aptitudes

Essential

• Excellent interpersonal, communication and active listening skills. Ability to adopt appropriate styles and methods of communication.
• Time-keeping, planning and prioritisation skills.
• Basic IT skills to use electronic patient records and other Trust systems.
• Analytical and judgement skills to make decisions based on patient / service user interactions, observations and metrics.
• Ability to demonstrate the importance of holistic person centred care and related procedures.
• Attention to detail
• Ability to use initiative appropriately.
• Ability to demonstrate the compassionate values and behaviours needed for dignified care.
• Desire to encourage and support patients to remain as independent as possible
• Ability to deal with a wide range of people at all levels, including clients, carers, family, health and social care colleagues and other professionals.
• Caring and empathetic.
• Motivated and with a pro-active approach.
• Ability to work independently and as part of a team.
• Committed to providing high quality patient care.
• Willingness to undertake job related training and multi-disciplinary competencies for more effective patient care
• Personal resilience.
• Ability to work calmly and effectively under pressure.
• Presents self as courteous, respectful and helpful and understands importance of professional image.
• Reliable, adaptable and dependable.

Desirable

• Keyboard skills.
• Venepuncture

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

Accident & Emergency, Cumberland Infirmary

Carlisle

CA2 7HY

United Kingdom

Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Risk Assessment: This post involves handling medical notes and VDU work. Individuals may be exposed to violence and aggression.

Job Purpose: The post holder will provide a comprehensive administrative/receptionist service to the department. This will include making appointments on computerised systems in accordance with agreed policies and procedures, filing of notes and inputting data required for audits.

Key and General Duties: Use of manual and computerised systems including PAS, Bluespier, EZ notes, Sunrise to:

Maintain and check patient registration details and demographic information

Retrieve patient information

Record the issue and receipt of records on the PAS case note tracking system

To check EZ notes and ensure they are available for planned TCIs

Maintain patient EZnotes folders by:

Filing reports, correspondence, forms etc in an ordered manner, to facilitate the efficient retrieval of such documentation on request.

Repairing case notes folders

Making up new folders, registering patients

Ordering stationary suppliers when required

Inputting date for audits

Person Specification

Experience

Essential

• No essential experience required

Desirable

• Previous clerical/reception experience within a hospital

Qualifications

Essential

• Basic standard of second/comprehensive education
• None required training will be given
• Good organisational / time management skills including contact with general public
• Good clear handwriting
• Ability to work as part of a ward team and on own initiative
• Basic numeracy
• Able to work in a team
• Ability to work to deadlines
• Awareness of self-presentation suitable for the workplace.
• Flexibility
• Understanding the importance of confidentiality
• Willingness to undertake further training
• Able to demonstrate our Trust values and behaviours: -
• Being open and honest we all communicate clearly and honestly, asking for
• help when we need it, and making it easier for the people around us to share
• ideas and concerns.
• Ensuring people feel cared for we all take responsibility for actively supporting
• and nurturing a kind and compassionate environment for ourselves and others.
• Showing respect for everyone we all act with consideration and fairness,
• valuing each other as individuals and appreciating our different perspectives.

Desirable

• Any recognised typing qualifications
• Previous clerical/reception experience within a hospital
• Basic IT skills
• PAS, EZ notes, Bluespier, Sunrise, ICE skills
• Understanding health and safety

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please ensure that you have read and understood the job description and person specification before applying.

Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

Person Specification

Skills / Competencies

Essential

• Ability to work effectively in a pressurised ever-changing environment
• Ability to maintain confidentiality and deal with situations in a sensitive manner
• Able to communicate across wide demographic boundaries
• Excellent listening skills and the need to concentrate continuously when dealing with and evaluating complex situations
• To build relationships and trust with multiple agencies and colleagues to ensure quality of service are delivered and maintained

Qualification and Knowledge

Essential

• Educated to GCSE standard or above, or equivalent vocational qualifications
• NVQ Level 3 call handling

Experience

Essential

• Experience of working in a call centre and/or customer focused environment

Values and Behaviours

Essential

• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Salkeld Hall

Carlisle

CA2 7AN

United Kingdom

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Provide an initial point of contact by telephone or email for patients, carers and referrers to Luton Community services including community nursing, end of life care (EOLC) and urgent response services.

To answer all incoming telephone calls, complete an initial screening and direct them to appropriate clinician/practitioner across the organisation

Will be responsible for inputting and uploading new referrals onto System one,completing triage templates to ensure all relevant information is obtained and adding to the correct Caseload.

Liaise with Clinicians and communicate appropriate referrals to the adult clinical services including Community Nursing staff providing home visits and urgent response services

Work with other healthcare providers and agencies to support hospital admission avoidance plus timely and safe discharge of patients to the community setting.

To complete accurate patient records to ensure continuity of careand enter appropriate minimum data set on Customer Relationship Management System/electronic patient records, using effective questioning skills and respecting patient confidentiality, working within Trust protocols and legislative requirements.

To contribute to the continuous improvement and development of the service provision

Ability to work autonomously and as part of a teamto establish priorities and proceed with objectives with minimal supervision.

The Single Point of Access is a 24 hour a day, 365 days a year service that is covered by an specific out of hours nursing team each evening/night between the hours of 9pm until 8am. SPOC telephone Advisers will be expected to work a shift pattern to cover the service between the hours of 8am and 9pm.

Person Specification

Qualifications and Training

Essential

• Good level of education equivalent of NVQ Level 3 or above

Desirable

• Training in telephone call handling/ triage within health care setting

Experience

Essential

• Knowledge and experience of working within a health care setting
• Telephone call handling within a health care setting
• Regular requirement for concentration
• Regular requirement to deal with distressing or emotionally charged communication

Desirable

• Experience of Referral Management & prioritization using agreed protocols within health care setting
• Telephone triage within health care setting- e.g. NHS Direct, 111, GP Out of Hours, GP Practice, Ambulance Service

Knowledge and Skills

Essential

• Excellent accurate keyboard skills
• Excellent telephone skills and manner
• Proficient in use of computerised patient electronic record systems.
• Proficient in the use of IT systems e.g. Word, Excel to a high standard
• The ability to organise and prioritise own workload within an agreed schedule of work and to work under pressure and within agreed timescales
• Ability to work flexibly as part of a team
• Display the ability to exercise initiative, tact and judgement and be able to make decisions within agreed parameters when required to do so
• Ability to communicate effectively when under pressure
• Good customer care skills
• Positive attitude and approach to responding to all queries and contacts in a helpful manner
• Ability to analyse information quickly and effectively, thereby ensuring correct pathway is chosen

Desirable

• Using SystmOne (S1) A/I

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

The Poynt

Poynters Road

Luton

LU4 0LA

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

1. To provide a comprehensive service to consultants and speciality teams including nurse practitioners/clinicians
2. To manage and maintain 18 week pathways including tertiary referrals to external trusts, and ensure these are accurately recorded on PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral to Treat (RTT) patient pathway.
3. Mentor, train and supervise relevant staff as required. Deal with annual leave requests and sickness absence return to work interviews
4. Support consultants in non clinical activities, ie preparing presentations documents, taking minutes of meetings, set agendas, circulate supporting documents etc.
5. Ensure appropriate personnel are informed of consultant annual leave/studyleave. Keep consultants informed of junior doctor leave, as it could have aneffect on the service.
6. Type dictation from audio transcription of clinical correspondence anddocumentation. Type discharge summaries as appropriate. Maintain aneffective track on inpatient referrals to ensure patient is reviewed promptly.
7. Work from initiative using own judgement, acquired knowledge and tact todeal with queries and resolve situations or refer to appropriate person.
8. Ensure all correspondence relating to patient care is acted upon in a timelymanner.
9. Be able to work as part of a team, promote effective flows in the departmentto cover leave to ensure office runs smoothly.

Person Specification

Qualifications

Essential

• Educated to GCSE/O Level standard/equivalent or higher
• Knowledge of medical terminology
• Secretarial Qualification or equivalent experience
• RSA/OCR Typing/Word processing Level 3 or equivalent
• RSA/OCR Audio typing Skills Level 3

Desirable

• ECDL or equivalent
• Shorthand

Experience

Essential

• Excellent I.T. skills with knowledge and experience of all Microsoft office packages
• Demonstrable experience working in an NHS office environment as a medical secretarial

Skills

Essential

• Ability to communicate professionally at all levels in a helpful courteous manner. First Class Communication Skills
• Excellent Organisation Skills
• Excellent Word Processing and Keyboard Skills
• Ability to organise workload effectively and prioritise to meet deadlines
• Ability to work individually or as part of a team
• Legible handwriting
• Experience or supervising and motivating a team
• Time Management Skills
• Excellent interpersonal and influencing skills

Desirable

• Knowledge of internal PAS system
• Understanding of Trust internal policies as appropriate

qualities

Essential

• Capability to adapt to most situations
• Eager to learn
• Ability to maintain control of stressful/sensitive situations

Other

Essential

• Comply with Trust policies and procedures
• Ability to show understanding and appreciation of the need to maintain confidentiality in all matters - Data Protection Act
• Ability and willingness to undergo further training in accordance with the needs of the post

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Royal Liverpool University Hospital

Mount Vernon Street

Liverpool

L7 8YE

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

- To conduct and coordinate the onboarding and new starter process ensuring that individuals are processed in a timely manner, pre-employment checks are completed, and employees inputted on the system with correct IT access.

- To conduct and coordinate the leaver process ensuring that all individuals are successfully offboarded from the organisation. Ensuring exit interviews and paperwork are completed and company equipment returned. Ensuring payroll are provided with correct information and IT access disabled appropriately. To support the People Adviser and People Services Manager in reviewing leaver data and analysing trends.

- To take the lead on complex eligibility to work queries and ensuring all existing company documents pertaining to safer recruitment processes are maintained and audited.

- When required, assist the Resourcing and People Assistant with placing adverts and co-ordinating interviews.

- Deal with maternity/paternity/parental leave enquiries issuing appropriate letters/forms.

- To support the Finance Department with the submission of HR information for payroll purposes ensuring information is communicated accurately.

- To support with the Absence Management process by collating absence data. Maintain the absence trigger spreadsheet and ensure that the HR system is updated by managers in relation to letters and follow up. Produce reports as required.

Please view further information about the role, tasks and responsibilities on the Job Description attachment.

Person Specification

Qualifications

Essential

• CIPD Level 3 or above
• Good standard of education

Experience

Essential

• Previous experience of working in a similar role, co-ordinating processes
• Experience of working with a HR Information system

Desirable

• Previous supervisory experience
• Previous experience of producing reports and analysing data

Skills

Essential

• A keen eye for detail and exceptional organisational skills
• Strong IT skills - Word, Excel, PowerPoint, Outlook
• Can demonstrate an appreciation of confidentiality and exercise discretion.
• Ability to work with within a KPI framework.
• Ability to deal with a wide range of people and establish effective working relationships with staff and managers.
• Excellent communication skills both oral and written.
• Flexible, co-operative and a supportive team player.
• Ability to plan workload and work under pressure.
• Excellent organisational skills and the ability to prioritise workload.

Special Requirements

Essential

• Have access to a vehicle for work purposes with the ability to travel to the sites within the Care in Mind portfolio
• An ability to work from home where necessary - Wi-Fi connection, suitable working space.

Value and Behaviours

Essential

• We will expect your values and behaviours to mirror those of Care in Mind, as illustrated on page 2 of this job description.

Other

Essential

• Excellent oral communication skills
• An ability to work from home where necessary - Wifi connection, suitable working space.
• We will expect your values and behaviours to mirror those of Care in Mind, as illustrated on page 2 of this job description.
• Attention to detail and high level of accuracy
• Can demonstrate an appreciation of confidentiality and exercise discretion
• Ability to deal with a wide range of people and establish effective working relationships with staff and managers
• Ability to utilise online design platforms such as Canva to create social media posts and documents
• Ability to work confidently remotely and utilise platforms such as Microsoft Teams and Zoom.
• Flexible, co-operative and a supportive team player
• Ability to plan workload and work under pressure
• Excellent organisational skills and the ability to prioritise workload
• Confidence with communicating via phone and Teams to external and internal individuals.
• Ability to demonstrate high levels of resilience and professionalism in a busy work environment.
• Good numeracy and literacy skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Care In Mind

Address

Hope House

Stockport

SK30UX

United Kingdom

Employer's website

https://www.careinmind.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

*Responsible for processing clinic letters/test result letters general correspondence, and other tasks required by the department*Receive, sort and prioritise daily correspondence.*Monitor waiting lists proactively .*Contribute to the review of administrative and clerical functions within the department and make recommendations to enhance the service provision for all users of the department.*Photocopying/filing and other administrative duties to ensure the efficient running of the office.*Prioritise sometimes conflicting department requirements, independently of, or with consultants and other secretarial support to meet deadlines i.e. 5 day turnaround for clinics.*Organise meetings, including the booking of rooms as necessary, for the clinicians and their teams as required.*Act as a contact point, liaising with patients, medical and nursing staff and other external agencies dealing with queries competently and professionally, taking action when appropriate in accordance with Data Protection.*To provide secretarial cover and undertake general office duties as necessary within the department.*To effectively deal with incoming mail for clinicians.*Such other reasonable duties, appropriate to a Band 3.

Person Specification

Experience

Essential

• Previous secretarial/administrative experience

Desirable

• Previous NHS administrative experience

qualification

Essential

• Excellent IT Skills

Skills and knowledge

Essential

• Enjoy team working

Skills

Essential

• excellent telephone and communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Southmead Hospital

Southmead Road

Bristol

BS10 5NB

United Kingdom

Employer's website

https://www.nbt.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will be expected to clerk patients who attend under the General Surgery department. This unit manages both acute and elective patients with general surgical complaints. You will manage patients medical illnesses under supervision, request investigations / treatments for patients, take patient histories and carrying out routine patient examinations, communicate with patients, and provide discharge summaries etc. to promote good liaison with General Practitioners, liaise with patients' relatives and provide on-call services as required. You will be supervised by senior colleagues with timely consultant review. You will also participate in the acute on call rota on a 1:12 basis, where you will be part o

Person Specification

Qualifications

Essential

• MBBS or equivalent medical qualification
• Full GMC Registration with License to Practice

Desirable

• 1st class honours for BSc
• Distinction, merits or equivalent throughout undergraduate medical programme
• Peer reviewed publications

Clinical Experience, Knowledge & Skills

Essential

• Understanding of the major principles the GMC's Good Medical Practice (2013) including
• Knowledge, skills and performance
• Safety and quality
• Experience working in the UK
• Communication, partnership and team work
• Understanding of the outcomes to be achieved in UK Foundation programme as set out in the GMC's The Trainee Doctor (2011)

Language and Communication Skills

Essential

• Good Listening, reading, writing and speaking in English language that enable effective communication about medical topics with patients and colleagues, as set out in the GMC's Good Medical Practice (2013)

Attributes

Essential

• An understanding of the importance of the patient as the central focus of care
• The ability to prioritise tasks and information and take appropriate decisions
• An understanding of the importance of working effectively with others
• Initiative and ability to deal with pressure and/or challenge
• An understanding of equality and diversity
• The ability to communicate effectively with both colleagues and patients
• Commitment to learning and continued professional development
• Self-awareness and insight into the boundaries of their own abilities

Desirable

• An understanding of the principles of ethical medical research
• An understanding of the importance of effective teaching