Job description

Job responsibilities

Job Description forComplaints Investigator

Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.

Supporting Documents

Please refer to the values-based recruitment guidance and associated documentation.

Person Specification

Experience

Essential

• Significant experience in project management and/or customer complaints handling
• Experience of complaint investigations
• Experience of undertaking complex investigations and producing high quality reports
• Previous NHS experience

Desirable

• Experience of undertaking serious incident investigations

Knowledge and Awareness

Essential

• Knowledge of clinical risk issues
• Knowledge of the NHS complaints procedure and legislation
• Understanding of the principles of root cause analysis techniques

Qualifications

Essential

• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.

Desirable

• Evidence of a commitment to continuing learning
• Professional registration
• Recognised management or leadership training or equivalent

Personal Attributes

Essential

• Good written, telephone and face to face communication skills especially during emotional situations
• Ability to deal with frequent exposure to highly distressing and emotional circumstances and to determine facts in highly sensitive situations
• Flexible
• Empathetic
• Ability to maintain a calm approach in highly stressful situations

Trust Values

Essential

• Please describe in around 100 words: What Equality & Diversity means to you and why they are important.
• Please describe in around 100 words: How do you ensure you contribute to a well functioning team?

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Barnsley Hospital NHS Foundation Trust

Address

Pogmoor Road

Barnsley

South Yorkshire

S75 2EP

United Kingdom

Employer's website

https://www.barnsleyhospital.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

To be responsible for your own continuing self-development, undertaking training as appropriate.

To undertake other duties appropriate to the grading of the post as required.

Must be able to work flexible hours

Full job description available in supporting documents

Person Specification

Experience

Essential

• Experience of working with the general public
• Good Keyboard skills
• Experience of working in a busy environment
• Understanding of different patients and carer groups and needs
• Awareness of the importance of safeguarding and procedures
• Be aware of confidentiality and data protection when handling sensitive information
• Experience of high-volume telephone calls and managing workload
• Developing productive and effective relationships with all members of the healthcare team

Desirable

• Experience of working in receptionist role within a General Practice environment
• Patient/customer service-related training/ previous role
• Up-to date knowledge of services and health resources in the local area
• Knowledge of the Data Protection Act and how this is applied in practice

Skills

Essential

• Effective communication and interpersonal skills (Tasks and Oral)
• Good level of computer literacy
• Clear, polite telephone manner
• Strong Customer service skills
• Ability to deal with sensitive issues often within hostile or emotional situations
• Time Management and the ability to work to deadlines
• Ability to use own initiative and work under minimum supervision
• Confidence and ability to follow practice protocol in an emergency situation
• Able to work well as part of a team
• Flexible approach to work
• Evidence of problem solving and improving processes
• Sensitive to the needs of service users, their families, and carers
• Recognise own development needs and identify how these may be met
• Confidence in ability to understand practice policy and protocols

Desirable

• Demonstrable experience of using SystmOne; ability to maintain the appointments system and make changes when appropriate.

Qualifications

Essential

• Good standard of general education or experience in similar role will be considered

Desirable

• NVQII in Customer Care

The Groups Values

Essential

• The candidate must demonstrate an understanding of our values.

Employer details

Employer name

Beacon Medical Group

Address

Glenside Medical Centre

Plymouth

PL7 4DR

United Kingdom

Employer's website

https://www.beaconmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

4-6 Sessions per week

Job summary:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities:

• In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• Developing care plans for health in consultation with patients and in line with current practice disease management protocols
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and read-coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Hand hygiene standards for self and others
• Managing directly all incidents of accidental exposure
• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
• Safe management of sharps use, storage and disposal
• Maintenance of own clean working environment
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Undertaking periodic infection control training (minimum twice annually)
• Correct waste and instrument management, including handling, segregation, and container use
• Maintenance of sterile environments
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• - GMC registration with a licence to practice
• - NHS England Medical Performers List
• - MBBS or equivalent medical qualification
• - Completion of GP training and inclusion on the GP Register
• - Experience of working in a primary care/general practice setting
• - Ability to assess, diagnose and manage a broad range of clinical presentations
• - Understanding of clinical governance, safeguarding, confidentiality and information governance
• - Commitment to providing safe, effective and patient-centred care
• Good communication and interpersonal skills
• Ability to work effectively as part of a multidisciplinary team
• Ability to manage workload effectively and work within agreed practice procedures
• Commitment to continuing professional development and reflective practice
• Current appropriate professional indemnity arrangements

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Southam Surgery

Address

Stowe Drive

Southam

Warwickshire

CV47 1NY

United Kingdom

Employer's website

https://www.thesouthamsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To assess, design, implement and evaluate safe, creative and effective treatment plans in collaboration with the patients diverse needs, their carers and other professionals.

Responsible for the safe monitoring, management and administration of medication as required by Trust policy.

To obtain and interpret physical Healthcare and act appropriately to observations.

To maintain safeguarding responsibilities for children and vulnerable adults in line with Trust policy, and Local Authority procedure and guidance, including making timely child and adult safeguardingEvidence of awareness and completion of relevant assessments. Individual care plans which are specific to areas of need and are evidence based.

Appropriate professional and agreed criteria are met.Nursing 1099 v1.4 Oct 2025referrals, as required.

Interventions will be evidence based and designed to reduce stress and anxiety, manage risk and aid recovery.

To maintain accurate, timely and relevant clinical records both written and computerised. To maintaining the safe custody of healthcare records.

To be aware of and apply the principles on infection prevention and control and to comply with policy, procedure and guidance.To obtain and interpret physical Healthcare observations.Demonstrate and be responsible for the safe application of relevant, up-to-date legislation including the Mental Health Act, Mental Capacity Act and Deprivation of Liberty, safeguarding etc.Ongoing professional nursing leadership within a multi-disciplinary team.

Compliance with best practice directions (NICE) and participation in quality and safety initiatives.

To access and provide clinical supervision to maintain competency and deliver best quality patient care.

To undertake any other duties that would be a reasonable expectation of the role.

Person Specification

Values and Behaviours

Essential

• All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
• All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation

Physical Requirements

Essential

• Able to undertake training in the management of violence reduction.
• Has the physical ability to perform the full range of nursing duties

Qualifications - Academic / Craft / Professional

Essential

• Professional Qualification (Mental Health/Learning Disabilities/General) to degree level or equivalent
• Maintains current registration with the NMC.
• Maintains current registration with the NMC. o Further specialist knowledge/post registration experience in specific service area or other formal training

Desirable

• Demonstrate continued professional development to maintain professional registration

Training

Essential

• Willingness to undertake new clinical practices, education and training that will enhance service delivery.

Experience

Essential

• Demonstrates satisfactory clinical expertise for the banding.
• Specialist and area specific experience

Desirable

• The ability to deal with and resolve conflict.

Knowledge

Essential

• Knowledge and understanding of current legislation and understanding of clinical risk assessments
• Knowledge of the nursing 6 c's.

Desirable

• Awareness of national and local issues impacting of nursing care
• Knowledge of management theories.

Skills

Essential

• Ability to work as part of a team
• Good written/oral communication skills
• Diplomatic, caring and sympathetic
• Ability to be flexible and handle conflict issues
• Good skills in assessment intervention and evaluation of patients nursing care.
• Clinical supervision skills.
• IT skills

Contractual Requirements

Essential

• Ability to work to meet the needs to the service (including unsocial hours and bank holidays)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Nottinghamshire Healthcare NHS Foundation Trust

Address

Highbury Hospital

Highbury Road

Bulwell

NG6 9DR

United Kingdom

Employer's website

https://www.nottinghamshirehealthcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

BERRY LANE MEDICAL CENTRE

BERRY LANE

LONGRIDGE

PRESTON

PR3 3JJ

TEL: 01772 376777

JOB DESCRIPTION

JOB TITLE: MEDICAL RECEPTIONIST / CARE CO-ORDINATOR

REPORTS TO: PRACTICE DIRECTOR

HOURS OF WORK: 37 HOURS PER WEEK

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits into the visit book, ensuring careful recording of all relevant details in line with practice guidelines
• Action repeat prescription requests and ensure that they are ready for collection by the patient within specified timescales.
• Ensure that all associated paperwork is completed for all surgeries and clinics
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required.

• Patient notes and correspondence:

o Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to

o Ensure correspondence, reports, results etc are scanned promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

o Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.

• Premises:

o Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

o When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

• Ensure that all new patients are registered onto the computer system promptly and accurately
• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.
• Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Experience

Essential

• Experience of working directly with members of the public in a
• busy office environment
• Experience of answering telephone calls in a high volume
• environment
• Experience of working in an administrative office environment
• Experience of working as part of a team
• Experience of a Customer Care/Service role

Desirable

• Experience of working directly with members of the public in
• general practice or other NHS environment

Qualifications

Essential

• Good general secondary education
• Educated to GCSE level standard to include Maths and English

Desirable

• NVQ in customer care, administration and business or equivalent qualifications

Other

Essential

• Accurate and thorough approach
• Interested in learning new skills and taking on new challenges
• Confident personality
• Highly motivated

Skills and Knowledge

Essential

• Excellent keyboard and computer skills.
• Excellent communication skills.
• Excellent verbal communication skills and the ability to deal
• with people in person and on the telephone.
• Strong appreciation of customer service skills.
• Proven organisational ability.
• Ability to work with a wide variety of tasks and under pressure.

Desirable

• Experience of using a GP clinical computerised system.
• Experience of using Microsoft word and excel.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Berry Lane Medical Centre

Address

Berry Lane

Longridge

Preston

Lancashire

PR3 3JJ

United Kingdom

Employer's website

https://www.berrylanemedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post-holder will deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

The practice offer a full range of appointments, both pre-bookable and same day. We have a robust 'same day access' model, which is constantly under review to ensure optimisation and efficiency with regards to balancing patient demands and capacity.

The successful candidate will be required to:

Contribute on a pro rata basis to Extended Access.

Make professional, autonomous decisions in relation to presenting problems.

Assess the health needs of patients with undifferentiated and undiagnosed problems.

Screen patients for disease risk factors and early signs of illness.

Recording clear and contemporaneous consultation notes to agreed standards.

Collecting of data for audit purposes.

Contribute to successful achievement of the Quality Outcomes Framework and additional service obligations.

In general, the post holder will be required to undertake all the normal duties and responsibilities associated with a GP working in Primary Care.

Person Specification

Qualifications

Essential

• Qualified GP
• MRCGP
• Vocational Training Certificate or equivalent JCPTGP
• General Practitioner (Certificate of Completion of Training CCT)
• Full GMC Registration
• National Performers List registration
• Appropriate defence indemnity (MPS/MDU)
• Eligibility to practice in the UK independently
• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of QOF and clinical audit

Desirable

• Minimum of two years as a salaried GP
• Experience of medicines management
• Experience of ICB initiatives
• EMIS web
• General understanding of the GMS contract
• Disclosure and Barring Service Check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Severn Valley Medical Practice

Address

Henwick Halt Medical Practice

1 Ingles Drive, St Johns

Worcester

WR2 5HL

United Kingdom

Employer's website

https://www.severnvalleymedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Provide specialist nursing care to children and young people with asthma and respiratory conditions, including assessment, treatment, education and management of a specialist caseload. Deliver nurse-led and multidisciplinary clinics, undertake respiratory investigations such as FeNO and spirometry, and support safe discharge and transition to adult services.

Work collaboratively with the multidisciplinary team and primary/community care services, provide specialist education and clinical support to staff, and contribute to audit, research, quality improvement, clinical governance and implementation of national asthma and respiratory standards.

The full detailed job description and responsibilities can be found in the attached Job Description document.

Person Specification

Qualifications and Further Training

Essential

• RSCN/RN child with significant experience at Band 6 or above
• Mentorship/teaching qualification

Desirable

• Nurse Prescriber (V300)
• Master's degree or working towards one in a health related subject
• Advanced Physical Assessment module

Experience

Essential

• Asthma course or extensive respiratory experience
• Significant paediatric experience at Band 6 or above
• Demonstrate a clear understanding of the role of the asthma/ respiratory nurse specialist
• Sound working knowledge of current issues and legislation pertaining to specialist area of practice
• Broad paediatric nursing experience in a variety of settings

Desirable

• Experience of management (patient caseload or staff team)
• Experience of working in a community setting

Knowledge

Essential

• Family dynamics and the implications on the family of a child with chronic illness
• Good working knowledge of child safeguarding practices nationally and locally
• Knowledge of national guidelines and policies pertaining to children
• Knowledge pertaining to informed consent relating to children
• Awareness of current research and its effect on quality patient care

Desirable

• Knowledge of local targets plans and guidelines for children

Skills

Essential

• Excellent interpersonal and communication skills and ability to deal with situations of conflict in a professional manner
• Able to act as a professional role model.
• Proven teaching ability
• Ability to work independently and demonstrate an ability to make autonomous decisions
• Good organisational and time management skills
• Able to communicate, with empathy age appropriate clinically sensitive information
• Ability to build effective relationships with patients, carers, colleagues and stakeholders internal and external to the organization
• To be competent in the administration of IV therapy via a variety of access routes
• Computer Literate in a variety of software packages
• Must be able to demonstrate, in relation to patients, visitors, colleagues and other individuals connected with the Trust and NHS: oYou have knowledge & awareness of diversity and human rights as appropriate to your role oYou are able to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role, oPatient facing roles -be able to understand an individual's communication, physical & emotional needs; recognise their needs and preferences oAble to provide a customer focussed service

Desirable

• Highly developed skills and expertise in area of specialty
• Presentation and facilitation skills
• Ability to analyse and interpret information in an effective manner

Other requirements

Essential

• Able to demonstrate that you are honest, reliable and trustworthy
• Treat patients, visitors, colleagues with respect
• Ability to travel between Trust sites
• Ability to be flexible to meet the needs of the team, the service and the Trust
• Car Driver with full driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

Cross Site Working

Dorking Rd

Epsom

KT18 7EG

United Kingdom

Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

Job description

Job responsibilities

Record information and activities undertaken with patients and carers in an accurate and timelyfashion using manual or computer systems as appropriate

Maintain confidentiality or information relating to patients, relatives, staff and the practice

Take the necessary precautions when transmitting information

Understand and follow the requirements of confidentiality (including the Data Protection Act) andthe Freedom of Information Act and to refer on any queries as appropriate.

Follow Practice policy regarding the use of email and computer tasks as the main internal methodof non-verbal communication and the use of the intranet and the internet as the main source ofinternal and external information, including the retrieval of relevant information for patients ontheir condition.

The post-holder will:

Alert other team members to issues of quality and risk in the care of patients

Ensure own actions are consistent with clinical governance systems

Know how clinical governance affects the HCA role and bring to the attention of more senior staffany specific risk situation

Practice in accordance with agreed standards of care

Enable patients to access appropriate professionals in the team

Assess effectiveness of care delivery through self and peer review, benchmarking and formalevaluation.

Utilise the audit cycle as a means of evaluating the quality of work, implementing improvementswhere required.

Ensure that you are familiar with the Practices Policies available in the practice staff handbook

Ensure that you undertake all mandatory training as per the practices Training Policy.

Attend the practices Protected Learning Time Sessions.

Maintain your CPD and ensure you revalidate all the necessary skills and qualifications in a timelymanner.

Cold chain management (logging fridge temperatures and downloading dataloggers, informingappropriate person if any concerns.

Checking emergency equipment and ensuring equipment is in date

Supporting the Quality Outcomes Framework (QOF) to achieve and support patients with specificdisease areas. (this can incorporate quite a lot but we need to see where it develops)

Affinity Care is committed to safeguarding and promoting the welfare of children, young people andvulnerable adults and expects all staff and volunteers to share this commitment. Staff should ensurethat they are aware of the organisations policy and procedures for safeguarding and discharge theirresponsibilities for safeguarding effectively. It is individual staff members responsibility to maintaincompetences with regards to levels of safeguarding training commensurate with individual roles. Staffshould report any safeguarding concerns to the appropriate agencies in line with the safeguardingpolicy.

Equality and diversity

Act in ways that recognise the importance of peoples rights, interpreting them in a way that isconsistent with procedures.

Respect the privacy, dignity and beliefs of patients, carers, visitors and co-workers. They must betreated equally, irrespective of gender, ethnic origin, age, disability, sexual orientation, religion,etc.

Follow the Practice Chaperoning policy.

Be aware of statutory procedures, local guidance and referral criteria regarding protection ofchildren and vulnerable adults, including Practice policies. Follow the guidance and policies andtake action in an appropriate manner.

The jobholder should respect patient confidentiality at all times and not divulge patientinformation unless sanctioned by the requirements of the role. This includes written and verballycommunicated information. The job holder should at all times treat patients with dignity andrespect and actively seek to assure an environment that facilitates this.

Person Specification

Experience

Essential

• HCA experience within NHS Hospital or community setting Experience of dealing with patients

Desirable

• HCA within a GP Surgery

Skills and Knowledge

Essential

• Demonstrates a strong understanding of the needs of the patient and the role of the HCA and understanding, acceptance and adherence to the need for strict confidentiality competent in health care assistant duties e.g. venepuncture, blood pressure, patient health checks Ability to handle simple medical equipment e.g. ECG machine, spirometry ability to use own judgement, resourcefulness and common sense ability to communicate effectively ability to deal tactfully and empathetically with distressed or anxious patient ability to work within multi disciplinary teams ability to work to scheduled timelines be able to prioritise own workload

Desirable

• Computer & IT skills Able and willing to teach others

Qualifications

Essential

• Good general education Willingness to undertake appropriate training required for the role Willingness to undertake further education/training

Desirable

• NVQ Level 2/3 or QCF Diploma Level 2 or 3 health care* GCSE Grade A-C English and mathematics

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Affinity Care

Address

Affinity Care

Sunnybank Medical Practice

Towngate, Wyke

Bradford

West Yorkshire

BD12 9NG

United Kingdom

Employer's website

https://shipleymedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities to be gained over the period of the apprenticeship:

To set up methods of capturing the reference data required and ensuring that updates are received on a timely basis.

To introduce electronic mechanisms of cataloguing the information/updates that are received so there is an audit trail to support all changes made to the system.

To support/manage RA in the creating/issuing smartcards.

To work with staff both within and outside Informatics to ensure that system knowledge is maintained at a high standard.

To administer and build all documentation required to support user functions (including letters, forms, patient leaflets, etc).

Ensure confidentiality of patient data at all times, by awareness and compliance with existing legislation and good practice, for example Data Protection Act 1998; Caldicott principles and recommendations; local policies and procedures.

Health & Safety all employees are required by Section 7 of the Health & Safety at Work Act to take reasonable care of their own health and safety and that of others who may be affected by their acts and omissions.

ADMINISTRATIVE RESPONSIBILITIES

To document working procedures to the agreed format. Documentation to be up to date and accessible to appropriate staff at all times.

To ensure that all reference data is kept to a standardised format and the quality of this data is maintained both initially and into the future.

To record all required information and changes necessary on the appropriate system in a timely manner. Data groups to include: Clinics, Staff Groups, Locations, Clinic Sessions, Wards, Professional Carers, Local Specialty codes

Person Specification

Qualifications

Essential

• Educated to GCSE level (including Maths and English) and/or equivalent qualification and/or experience

Knowledge & Experience

Desirable

• Able to communicate with a range of people, in a way that is clear and understood.
• Demonstrate an ability to work as part of a teamwork to achieve a common goal.
• Can plan, organise, and effectively prioritise tasks to achieve the required objectives.
• Can effectively manage own time and activity to meet deadlines.
• Demonstrates an understanding of the NHS.

Skills

Desirable

• Good problem-solving skills
• Excellent co-ordination and time management skills
• Excellent communication and team working skills
• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way

Other

Desirable

• Completes tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Jubilee Court

Academy Site, Waterside

St Helens

WA9 1TT

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

CLINICAL & PROFESSIONAL RESPONSIBILITIES

• To be professionally and legally responsible and accountable for all aspects of own work, ensuring a high standard of clinical care is delivered.
• To act as the patients advocate at all times.
• To ensure appropriate supervision and clinical support is sought when required and always work within own scope of professional practice and in accordance with the level of developing competence.
• To have the skills and knowledge to accept clinical responsibility for a diverse and often complex caseload of patients, and to develop the ability to organise this efficiently and effectively with regards to clinical priorities and use of time.
• To prescribe medications under supervision from an agreed formulary and ensure appropriate medication is prescribed by means of transcribing.
• Under appropriate supervision, to receive referrals from and make referrals to consultants, GPs and other healthcare professions, review the patient and act accordingly
• To actively promote a clinical environment that is conducive to high quality patient care and high standards of service delivery
• Uses specialist knowledge, leadership and expertise to assess, plan and implement care interventions for patients requiring complex care and monitoring which may include organ support and autonomously discharge patients within scope of practice
• Uses expertise to recommend adjustments/amendments to treatment plans, in consultation with patients to members of the multi professional team
• The Advanced Practitioner is accountable for own professional actions and not directly supervised.
• Assessment and clerking of patients as they are admitted to the Request or perform a range of diagnostic tests as indicated by patient needs
• Interpret the results of diagnostic tests and act accordingly
• Undertake invasive and non-invasive interventions within the scope of practice.
• Apply the skills of history taking, notes assimilation and collating medical information.
• Daily assessment of existing complex patients and participation in the Consultant led ward round
• Progress highly advanced clinical skills required in the specialty as service needs require
• Work with the team to reduce incidence of patient harm events by providing expert knowledge, skills, teaching and leadership skills.
• Evaluate the effectiveness of interventions/treatments and make any necessary modifications to the management plan
• Maintain accurate and legible patient notes (written and electronic) in accordance with Trust and national professional policies and guidelines.
• Decide priorities for own work area, balancing other patient related, professional and academic course demands in order to meet learning/development needs and the needs of the service.
• Accept clinical responsibility for a diverse and often complex caseload of patients, organizing this efficiently and effectively with regard to clinical priorities and use of time.
• In partnership with their medical and academic advisor, develop learning goals and objectives to develop advanced practice skills and knowledge, and plan how these will be achieved.
• Actively seek feedback on performance and achievement of goals, addressing any areas where further support may be required.

ADMINISTRATIVE RESPONSIBILITIES

• Identify own development needs and set own personal development objectives in discussion with his/her supervisor and line manager, keeping abreast of any new trends and developments and incorporate them as necessary into own practice
• Responsible for the delivery of specialist training and development of other Health Care Workers within the Trust.
• Be involved in the appraisal system and Trust development programs.
• Undertake annual mandatory training updates and other relevant courses in line with Trust and local policies.
• Utilise professional knowledge and skills, underpinned by theoretical and relevant practical experience to teach, motivate and support junior staff on a range of clinical practice pertaining to specialist care procedures
• Contribute to the development of others enabling them to develop and apply their knowledge and skills in practice and provide timely feedback
• Generate and share clinical knowledge and expertise with all members of the multi-professional team, utilising any new knowledge feedback to inform and change practice.
• Provides professional leadership, guidance and support to healthcare professions in order to empower and enable them in matters pertaining to care provision and procedures

LINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES

• To act as a role model, inspire others and seek advice and solutions to problems
• Ability to make judgments, analyze and interpret highly complex clinical situations and effectively communicating these to colleagues.
• To be empathetic and reassuring when communicating highly sensitive condition related information and advice to patients, carers and relatives.
• To provide spontaneous and planned advice, teaching and instruction to relatives, carers and other professionals to ensure a consistent approach to patient care.
• To use a range of effective communication skills to adapt the delivery of information through changing the environment, methods of communication or delivery of content to a wide range of people using persuasive, reassuring skills as required e.g. breaking bad news/special needs/dealing with anxious relatives.
• Contribute to the ongoing clinical and service developments in order to enhance quality care.
• To adhere to Trust Policies, procedures and current legislation which relate to own workplace
• To only undertake practice and procedures which have been agreed with their supervisor and for which they can receive appropriate direct supervision to achieve competence
• Keeps up to date with advances in the specialty

FINANCIAL RESPONSIBILITIES

• To be responsible for equipment used in carrying out clinical duties, and to adhere to departmental policy, including ensuring competence to use equipment and to support the safe use of equipment by others through supervision of practice.

RESEARCH AND AUDIT

• Keep up to date and act consistently with quality standards and guidelines
• Actively promote a clinical environment that is conductive to high quality patient care and high standards of service delivery
• Raise quality issues and related risks with relevant people, follow up concerns and address poor performance in accordance with Trust policy and professional codes of conduct
• Inform and influence Clinical Governance issues and participate in achieving clinical governance objectives
• Undertaking appropriate audits within the intensive care unit ~ both local and national
• Supports clinical trials within the intensive care department
• To be aware of the relevant research finding and introduce the best research-based practice for the care of patients.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• Registered health professional with legal and accountable responsibilities for non-medical prescribing
• First level registered nurse/professional UK registration
• First Degree (or equivalent experience)
• Post registration course in specialty
• Immediate Life Support

Desirable

• Teaching qualification (C&G730, CertEd, PGCE or equivalent)
• Master's in advanced clinical Practice

Knowledge and Experience

Essential

• Significant demonstrable experience of working in an acute care setting some of this must include working at a senior level managing and leading teams and this will be assessed at interview
• Ability to demonstrate specialist expertise underpinned by theory through CPD
• Excellent clinical reasoning /clinical decision-making skills
• Evidence of involvement in the development of programs of care, protocols and guidelines
• Knowledge of Clinical risk management and Governance

Skills

Essential

• Excellent written and verbal communication skills demonstrating negotiation and persuasion skills
• Evidence of both theoretical and practical skills and competency in Care Management within the specialty
• Ability to manage demanding and challenging workload
• Evidence of both theoretical and practical skills and competency in IV therapy and care
• Ability to handle sensitive situations with tact and diplomacy
• Ability to make effective decisions
• Interpretation of diagnostic tests
• Ability to build rapport with colleagues, patients and relatives
• Experience of MDT working
• Strong leadership and team building skills
• Ability to use own initiative
• Effective time management skills
• Ability to work autonomously or within a team

Desirable

• Enthusiastic, dynamic, self-motivated
• Confident with IT

Other

Essential

• Occasional requirement to exert moderate physical effort for short periods during a given time when moving and transferring patients using hoists and other lifting aids.
• Required to move patients on trolleys and in wheelchairs
• Required to concentrate when carrying out care. Work is generally predictable but occasional requirement to deal with unpredictable emergency situations.
• Working closely with complex patients and their carers
• Supporting patients, carers and families who have been given bad news
• Supporting staff when delivering and patients when receiving complex interventions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Ormskirk Hospital

Wigan Road

Ormskirk

L39 2AZ

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be required to respond to all queries and requests for assistance from patients and visitors efficiently and courteously.

To ensure that telephones are answered promptly and politely at all times.

To assist patients in using the practice online consultation system.

To receive, assist and direct patients in accessing the most appropriate service or healthcare professional. This may be via the online consultation system, face to face or via telephone.

To prioritise calls/patient requests according to urgency.

To deal with any prescription requests promptly, ensuring at all times that patient details are correct.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths.

Experience

Essential

• Excellent computer skills.
• Excellent communication skills.
• Customer service experience.
• Experience of administration duties.

Desirable

• Previous experience working in General Practice.
• Experience of dealing with patients.
• Experience of working with a clinical system such as EMIS or SystemOne.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Radford Medical Practice

Address

Radford Health Centre

Ilkeston Road

Nottingham

NG7 3GW

United Kingdom

Employer's website

https://www.radfordmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Management Plans, implements and evaluates aseptic services, including staffing, resources and workflows, to ensure safe, efficient and responsive service delivery. Identifies, evaluates and implements new services and service improvements to meet patient need and align with strategic objectives. Develops and maintains effective working relationships with pharmacy, medical and nursing staff to support coordinated patient care. Prepares, reviews and maintains Standard Operating Procedures to ensure compliance with national, regional and Trust standards. Coordinates the use of unlicensed medicines to ensure safe, compliant and cost-effective supply. Oversees equipment validation and maintenance to ensure safe and reliable operation of aseptic facilities. Manages environmental monitoring processes and liaises with external quality providers to ensure compliance and timely resolution of deviations. Investigates and resolves complaints, defects and recalls to maintain quality and patient safety. Manages staff performance, attendance and development in line with Trust policies to maintain a skilled and effective workforce. Analyses data and produces reports to inform decision-making, service improvement and governance requirements.

Leadership Demonstrates professional leadership and promotes a positive team culture to support high-quality service delivery. Provides specialist advice on aseptic services to support clinical and operational decision-making. Represents the department at internal and external meetings to share expertise and communicate key outcomes.

Service Development Evaluates new products, equipment and processes to support innovation and service advancement. Develops business cases and capacity plans to support sustainable service growth. Contributes to facility design, commissioning and upgrades to ensure services meet current and future demands.

Aseptic Services Prepares, checks and releases aseptic products in accordance with Section 10 and GMP principles to ensure products are safe and fit for use. Supervises aseptic operations and coordinates daily workload to meet clinical priorities and capacity plans. Maintains accurate documentation and ensures adherence to cleanroom and hygiene standards to meet regulatory requirements. Performs and verifies complex dose calculations to ensure accuracy and patient safety. Manages stock, procurement and resource use to ensure efficiency and value for money.

Clinical Governance and Quality Maintains and develops the Quality Management System to ensure compliance with regulatory and professional standards. Monitors incidents, deviations and errors and implements corrective actions to support continuous improvement. Conducts audits and supports validation activities to ensure ongoing service assurance. Applies change control processes to ensure safe implementation of new or revised practices.

Education and Training Develops and delivers training programmes to ensure staff competence and compliance with standards. Maintains and develops specialist knowledge to support safe and effective practice. Supports professional development and training of pharmacists, technicians and support staff to sustain workforce capability.

Person Specification

Qualifications

Essential

• Master's degree in pharmacy
• Registered with the General Pharmaceutical Council (Pharmacist)
• Evidence of up to date CPD

Desirable

• Postgraduate diploma in clinical pharmacy
• Pharmaceutical Technology and Quality Assurance

Experience

Essential

• Significant post qualification experience in hospital pharmacy with specialist knowledge of working in aseptic services
• Experience of aseptic preparation in an unlicensed unit
• Experience of clinical trials and unlicensed medicines handling
• Experience of staff supervision, training and performance management
• Experience of writing and developing SOPs
• Experience of quality systems, including audit, deviations and CAPA
• Experience of service evaluation and implementation of improvements

Desirable

• Experience working with clinical trials within an aseptic environment
• Experience of cleanroom commissioning, validation or refurbishment
• Experience dealing with external agencies

Skills

Essential

• Ability to plan, deliver and evaluate complex aseptic services
• Strong analytical skills, including data interpretation and report writing
• Excellent communication skills, including conveying complex or sensitive information
• Effective leadership and team management skills
• Ability to prioritise workload and manage competing service demands
• High level of accuracy and attention to detail
• Ability to liaise with senior Trust managers
• Ability to deal with difficult situations and staff
• Good negotiating skills
• Can remain composed and effective in demanding situations

Desirable

• Project management skills
• Advanced IT skills, including aseptic or prescribing systems

Knowledge

Essential

• Advanced knowledge of aseptic preparation, cleanroom standards and contamination control
• Knowledge of Human Medicines Regulations 2012 and Medicines Act 1968
• Understanding of GMP, quality assurance and risk management principles
• Knowledge of clinical trials governance and regulatory requirements
• Knowledge of HR policies and procedures, including appraisals

Desirable

• Knowledge of facility design and validation standards
• Understanding of emerging therapies, including gene therapies
• Knowledge of budget setting and management

Values

Essential

• Demonstrates commitment to patient safety and high-quality care
• Shows professionalism, accountability and integrity in practice
• Works collaboratively with multidisciplinary teams and external partners

Other

Essential

• Involvement in Saturday, Bank Holiday and On Call working.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Christie NHS FT

Address

Pharmacy Aseptics - E00921

Wilmslow Road

Manchester

M20 4BX

United Kingdom

Employer's website

https://www.christie.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For further information, please refer to the detailed Job Description & Person Specification:

Apprenticeships Provide advice and support to recruiting managers interested in recruiting a new apprentice starter, including advising on appropriate providers, supporting the advertising and shortlisting processes and liaising with recruitment to co-ordinate employment start dates with course enrolment. Build and maintain effective working relationships with managers, apprentices, training providers and external partners to ensure a coordinated approach to programme delivery. Support apprentices, providing guidance throughout their programme and acting as a key point of contact between the apprentice, line manager and training provider, ensuring queries are addressed and appropriate support is in place. Maintain oversight of learner progress, proactively monitoring end-point assessment and completion dates, ensuring timely completion and accurate recording of grades and outcomes for reporting and quality monitoring. Be proactive in ensuring the Learning Hub is kept up to date, and all apprenticeships contentis current and relevant.

Widening Participation Coordinate the Trusts Work Experience Programme, including applications, pre-placement checks, induction and workshops. Advise, guide and actively support managers on the structure and content of the placements and the preparation, monitoring and evaluation of work experience placements.

Act as the Trusts main point of contact for work experience with local schools and colleges, building and maintaining relationships to coordinate placements, share information and resolve issues. Continue to build engagement with clinical and non-clinical managers to increase the number of areas welcome to hosting work experience placements across the Trust. Continuously improve processes for work experience with the aim of improving the experience and outcomes for placement hosts and students.

Person Specification

Education/Qualifications

Essential

• Education to degree level, or equivalent qualification or relevant comparable experience.

Desirable

• Holds a relevant qualification in Learning and Development, CIPD or equivalent.

Experience

Essential

• Experience of working in HR/Learning and Development or a similar people-focused role.
• Experience of supporting apprenticeship programmes and/or experience of working in early careers, widening participation, employability, education, youth employment or comparable.
• Experience of coordinating complex administrative processes involving multiple stakeholders, managing shared mailboxes and responding to high volumes of enquiries.
• Experience of maintaining accurate records and confidently using spreadsheets, databases and data tracking systems.
• Ability and initiative to prioritise a busy workload.
• Experience of organising meetings, monitoring actions and managing competing deadlines.
• Experience of providing advice to stakeholders at all levels including senior managers.
• Experience of influencing and persuading others in a work context.

Desirable

• Experience of engaging entry-level talent, such as supporting pathways into education, training or employment through outreach, work experience, careers activity, apprenticeships or similar.
• Demonstrated ability to work with internal stakeholders to secure support for placements, apprenticeships, early careers and widening participation activity, or comparable experience.
• Experience in organising widening participation initiatives such as schools' engagement or attending careers fairs.

Skills/Abilities/knowledge

Essential

• Excellent written and verbal communication skills, with the ability to produce high-quality documents.
• A solid understanding of the rules and requirements of the Growth and Skills levy.
• Competent in the use of Microsoft Office applications.
• Excellent interpersonal skills, with the ability to influence and build positive working relationships with stakeholders.
• Excellent organisational, coordination and planning skills, whilst managing competing demands.
• Ability to work without close supervision and organise, anticipate and plan workload.
• Ability to work flexibly, use initiative and respond effectively to problems as they arise.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Royal Marsden NHS Foundation Trust

Address

The Royal Marsden Sutton

Sutton

SM2 5PT

United Kingdom

Employer's website

https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Use Care Navigation / Signposting when booking patient appointments
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits onto the clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Enter patient information on to the computer as required.

o Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
• Complete electronic tasks from GPs, Management, Hospitals and outside agencies.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Good communication skills
• Computer literate
• Honest, reliable and flexible

Desirable

• Experience of working in a GP Practice

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Good communication skills
• Computer literate
• Honest, reliable and flexible

Desirable

• Experience of working in a GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Garforth Medical Practice

Address

Church Lane

Garforth

Leeds

LS25 1HB

United Kingdom

Employer's website

https://www.garforthmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

East Kent Hospitals is a large and complex NHS Foundation Trust with a substantial financial deficit to be addressed alongside continued improvement required in performance and quality metrics of patient care and services. This critical role will support the Chief Finance Officer (CFO) in influencing and driving the strategic and operational development of the Trust. Reporting to the CFO, the Deputy Chief Finance Officer - Governance role will play a vital leadership role in ensuring we can steer a financially sustainable course in the coming months and years.

Person Specification

Qualifications and training

Essential

• Educated to degree level
• Professionally qualified accountant (Member of CCAB approved body - CIPFA, ICAEW, CIMA) with 10 years post qualification experience
• Evidence of relevant continued professional development

Desirable

• MBA/Masters level qualification

Skills, knowledge and experience

Essential

• Significant post qualification experience at a senior level in a complex organisation
• Knowledge of NHS and the acute sector
• Expert specialist knowledge of financial and accounting procedures including current legislation and NHS accounting policies
• Extensive experience of collecting complex data from a number of sources, forming opinions, identifying options, making recommendations and presenting to diverse audiences
• Experience of taking a finance team through transformational change to enhance the service provided to customers and stakeholders
• Experience of representing and negotiating on behalf of a Trust
• Experience of the NHS planning process, contracting environment and payment by results.
• Significant staff and budgetary management experience.
• Solid experience of managing a programme of project work, including major organisational and/or service change
• Experience of annual report/account production

Desirable

• Significant experience at Deputy Director of Finance level
• Significant experience within healthcare
• Acute provider experience
• Understanding of complex Group accounting

Personal/professional attributes

Essential

• Excellent interpersonal, influencing and negotiating skills. Highly developed communication and written presentation skills
• Ability to work under pressure and be resilient in times of change
• Ability to gain the trust and confidence of very senior colleagues
• To be aware of and adhere to the Trust's Vision, Mission and Values
• Ability to challenge and effectively manage and deal with highly contentious situations and issues
• A genuine team player competent at operating at all levels within an organisation.
• Ability to lead, manage and mentor staff
• Commitment to equal opportunities in employment and service delivery
• Highest degree of honesty, probity and integrity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Kent Hospitals University NHS Foundation Trust

Address

Kent and Canterbury Hospital

Ethelbert Road

Canterbury

CT1 3NG

United Kingdom

Employer's website

https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)