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Healthcare Assistant, Treatment Centre
Bournemouth East Collaborative PCN
Inner London, Greater London
GBP 13 per year
Radiographer
Job summary We are recruiting for an experienced Healthcare Assistant.
19 day(s) ago
Healthcare Assistant, Treatment Centre
Bournemouth East Collaborative PCN
Inner London, Greater London
GBP 13 per year
Radiographer
Job summary We are recruiting for an experienced Healthcare Assistant.
19 day(s) ago
Developer
North West Ambulance Service NHS Trust
Inner London, Greater London
GBP 32,073 - 39,043 per year
Radiographer
Job summary We are looking for a motivated Developer to support the design, development and ongoing improvement of in-house digital applications that underpin…
19 day(s) ago
Developer
North West Ambulance Service NHS Trust
Inner London, Greater London
GBP 32,073 - 39,043 per year
Radiographer
Job summary We are looking for a motivated Developer to support the design, development and ongoing improvement of in-house digital applications that underpin…
19 day(s) ago
Social Prescribing Link Worker
Sunderland GP Alliance
Inner London, Greater London
GBP 32,184 per year
GP/General Practitioner
Job summary Job title: Social Prescribing Link Worker Location: Sunderland Contract Type: Permanent Hours: 37.
19 day(s) ago
Social Prescribing Link Worker
Sunderland GP Alliance
Inner London, Greater London
GBP 32,184 per year
GP/General Practitioner
Job summary Job title: Social Prescribing Link Worker Location: Sunderland Contract Type: Permanent Hours: 37.
19 day(s) ago
Pay & Employee Services Officer
Sheffield Teaching Hospitals NHS Foundation Trust
Inner London, Greater London
GBP 28,392 - 31,157 per year
Radiographer
Job summary Sheffield Teaching Hospitals NHS Trust has an exciting opportunity for a Pay & Employee Services Officer to join its busy Pay & Employee Services D…
19 day(s) ago
Pay & Employee Services Officer
Sheffield Teaching Hospitals NHS Foundation Trust
Inner London, Greater London
GBP 28,392 - 31,157 per year
Radiographer
Job summary Sheffield Teaching Hospitals NHS Trust has an exciting opportunity for a Pay & Employee Services Officer to join its busy Pay & Employee Services D…
19 day(s) ago
Pension Officer
Sheffield Teaching Hospitals NHS Foundation Trust
Inner London, Greater London
GBP 28,392 - 31,157 per year
Radiographer
Job summary Sheffield Teaching Hospitals NHS Trust has an exciting opportunity for a Pension Officer to join its busy Pay and Employee Services Department whic…
19 day(s) ago
Pension Officer
Sheffield Teaching Hospitals NHS Foundation Trust
Inner London, Greater London
GBP 28,392 - 31,157 per year
Radiographer
Job summary Sheffield Teaching Hospitals NHS Trust has an exciting opportunity for a Pension Officer to join its busy Pay and Employee Services Department whic…
19 day(s) ago
Respiratory Roster Coordinator
Liverpool University Hospitals NHS Foundation Trust
Inner London, Greater London
GBP 28,392 - 31,157 per year
Radiographer
Job summary An exciting opportunity has arisen for somebody with an experienced admin backgroundto join the Thoracic Medicine/Respiratory Team at LUHFT.
19 day(s) ago
Respiratory Roster Coordinator
Liverpool University Hospitals NHS Foundation Trust
Inner London, Greater London
GBP 28,392 - 31,157 per year
Radiographer
Job summary An exciting opportunity has arisen for somebody with an experienced admin backgroundto join the Thoracic Medicine/Respiratory Team at LUHFT.
19 day(s) ago
Care Co-ordinator
Helix Medical Centre
Inner London, Greater London
GBP 12 per year
GP/General Practitioner
Job summary About the Role We are seeking a caring, organised and motivated Care Coordinators to join our friendly GP practice team.
19 day(s) ago
Care Co-ordinator
Helix Medical Centre
Inner London, Greater London
GBP 12 per year
GP/General Practitioner
Job summary About the Role We are seeking a caring, organised and motivated Care Coordinators to join our friendly GP practice team.
19 day(s) ago
Administrator
Sussex Community NHS Foundation Trust
Inner London, Greater London
GBP 25,760 - 27,476 per year
Radiographer
Job summary Are you ready to play a vital role in transforming healthcare delivery?
19 day(s) ago
Administrator
Sussex Community NHS Foundation Trust
Inner London, Greater London
GBP 25,760 - 27,476 per year
Radiographer
Job summary Are you ready to play a vital role in transforming healthcare delivery?
19 day(s) ago
Patient Experience Advisor
Sussex Community NHS Foundation Trust
Inner London, Greater London
GBP 32,073 - 39,043 per year
Radiographer
Job summary About the Role We are looking for a compassionate and detail-oriented Patient Experience Advisor to join our team.
19 day(s) ago
Patient Experience Advisor
Sussex Community NHS Foundation Trust
Inner London, Greater London
GBP 32,073 - 39,043 per year
Radiographer
Job summary About the Role We are looking for a compassionate and detail-oriented Patient Experience Advisor to join our team.
19 day(s) ago
General Practice Assistant (GPA)
Longrove Surgery
Inner London, Greater London
GBP 13 per year
GP/General Practitioner
Job summary Longrove Surgery are looking for a General Practice Assistant (GPA) to join the team.
19 day(s) ago
General Practice Assistant (GPA)
Longrove Surgery
Inner London, Greater London
GBP 13 per year
GP/General Practitioner
Job summary Longrove Surgery are looking for a General Practice Assistant (GPA) to join the team.
19 day(s) ago
Cook
North Cheshire and Mersey NHS Foundation Trust (WHH)
Inner London, Greater London
GBP 25,272 per year
Radiographer
Job summary Previous applicants need not apply We require a Cook in our Catering Team to prepare & serve patients meals, ensuring this is carried out in accord…
19 day(s) ago
Cook
North Cheshire and Mersey NHS Foundation Trust (WHH)
Inner London, Greater London
GBP 25,272 per year
Radiographer
Job summary Previous applicants need not apply We require a Cook in our Catering Team to prepare & serve patients meals, ensuring this is carried out in accord…
19 day(s) ago
Minor Injuries Outpatients Receptionist
Betsi Cadwaladr University Health Board
Inner London, Greater London
GBP 26,813 - 27,890 per year
Radiographer
Job summary To provide an effective and efficient outpatient appointment service.
19 day(s) ago
Minor Injuries Outpatients Receptionist
Betsi Cadwaladr University Health Board
Inner London, Greater London
GBP 26,813 - 27,890 per year
Radiographer
Job summary To provide an effective and efficient outpatient appointment service.
19 day(s) ago
Acute Paediatrics - Medical Secretary
Betsi Cadwaladr University Health Board
Inner London, Greater London
GBP 26,813 - 27,890 per year
Radiographer
Job summary An accurate, confidential and supportive administration service for patients, clinical teams, carers and internal and external agencies (e.
19 day(s) ago
Acute Paediatrics - Medical Secretary
Betsi Cadwaladr University Health Board
Inner London, Greater London
GBP 26,813 - 27,890 per year
Radiographer
Job summary An accurate, confidential and supportive administration service for patients, clinical teams, carers and internal and external agencies (e.
19 day(s) ago
Community Staff Nurse
Blackpool Teaching Hospitals NHS Foundation Trust
Inner London, Greater London
GBP 32,073 - 39,043 per year
Radiographer
Job summary An exciting opportunity has arisen for the recruitment of Community Nurses based across the Fylde Coast covering clinics .
19 day(s) ago
Community Staff Nurse
Blackpool Teaching Hospitals NHS Foundation Trust
Inner London, Greater London
GBP 32,073 - 39,043 per year
Radiographer
Job summary An exciting opportunity has arisen for the recruitment of Community Nurses based across the Fylde Coast covering clinics .
19 day(s) ago
Community Staff Nurse
Blackpool Teaching Hospitals NHS Foundation Trust
Inner London, Greater London
GBP 32,073 - 39,043 per year
Radiographer
Job summary An exciting opportunity has arisen for the recruitment of a Community Staff Nurse based at Great Eccleston Nursing Team.
19 day(s) ago
Community Staff Nurse
Blackpool Teaching Hospitals NHS Foundation Trust
Inner London, Greater London
GBP 32,073 - 39,043 per year
Radiographer
Job summary An exciting opportunity has arisen for the recruitment of a Community Staff Nurse based at Great Eccleston Nursing Team.
19 day(s) ago
Community Staff Nurse
Blackpool Teaching Hospitals NHS Foundation Trust
Inner London, Greater London
GBP 32,073 - 39,043 per year
Radiographer
Job summary We are looking for a dedicated and forward-thinking senior band 5 registered nurse to join our new self-care team.
19 day(s) ago
Community Staff Nurse
Blackpool Teaching Hospitals NHS Foundation Trust
Inner London, Greater London
GBP 32,073 - 39,043 per year
Radiographer
Job summary We are looking for a dedicated and forward-thinking senior band 5 registered nurse to join our new self-care team.
19 day(s) ago
Medical Secretary
Bridge View Medical
Gloucestershire, Wiltshire and Bristol/Bath area, South West England
GBP 26,166 - 29,196 per year
Radiographer
Job summary Due to a growing workload, we have an exciting opportunity for a Medical Secretary to join our established team of Medical Secretaries and become p…
19 day(s) ago
Medical Secretary
Bridge View Medical
Gloucestershire, Wiltshire and Bristol/Bath area, South West England
GBP 26,166 - 29,196 per year
Radiographer
Job summary Due to a growing workload, we have an exciting opportunity for a Medical Secretary to join our established team of Medical Secretaries and become p…
19 day(s) ago
Inpatient/Outpatient Facilitator
Bolton NHS Foundation Trust
Inner London, Greater London
GBP 28,392 - 31,157 per year
Radiographer
Job summary Band 4 Inpatient / Outpatient Facilitator 3 x Permanent Posts | 37.
19 day(s) ago
Inpatient/Outpatient Facilitator
Bolton NHS Foundation Trust
Inner London, Greater London
GBP 28,392 - 31,157 per year
Radiographer
Job summary Band 4 Inpatient / Outpatient Facilitator 3 x Permanent Posts | 37.
19 day(s) ago
Administrator
HUC
Inner London, Greater London
GBP 24,784 per year
GP/General Practitioner
Job summary We are looking for an organised, accurate and proactive Administrator to join our practice team.
19 day(s) ago
Administrator
HUC
Inner London, Greater London
GBP 24,784 per year
GP/General Practitioner
Job summary We are looking for an organised, accurate and proactive Administrator to join our practice team.
19 day(s) ago
Senior Clinical Administrator
The Myton Hospices
Herefordshire, Worcestershire and Warwickshire, West Midlands
GBP 27,607 - 28,229 per year
GP/General Practitioner
Job summary As a Senior Clinical Administrator, you will be an integral part of the Clinical Administration Team & contribute towards the smooth running of The…
19 day(s) ago
Senior Clinical Administrator
The Myton Hospices
Herefordshire, Worcestershire and Warwickshire, West Midlands
GBP 27,607 - 28,229 per year
GP/General Practitioner
Job summary As a Senior Clinical Administrator, you will be an integral part of the Clinical Administration Team & contribute towards the smooth running of The…
19 day(s) ago
Staff Nurse - Critical Care
East Lancashire Hospitals NHS Trust
Inner London, Greater London
GBP 32,073 - 39,043 per year
Intensive Care Physician/Intensivist
Job summary Job overview The post holder is responsible for the assessment of care needs and the development, implementation and evaluation of the care of crit…
19 day(s) ago
Staff Nurse - Critical Care
East Lancashire Hospitals NHS Trust
Inner London, Greater London
GBP 32,073 - 39,043 per year
Intensive Care Physician/Intensivist
Job summary Job overview The post holder is responsible for the assessment of care needs and the development, implementation and evaluation of the care of crit…
19 day(s) ago
Senior Medical Secretary Paediatrics
Worcestershire Acute Hospitals NHS Trust
Herefordshire, Worcestershire and Warwickshire, West Midlands
GBP 28,392 - 31,157 per year
GP/General Practitioner
Job summary An exciting opportunity has arisen within the Family Health Care Group for a Senior Medical Secretary to work as part of the Paediatrics team.
19 day(s) ago
Senior Medical Secretary Paediatrics
Worcestershire Acute Hospitals NHS Trust
Herefordshire, Worcestershire and Warwickshire, West Midlands
GBP 28,392 - 31,157 per year
GP/General Practitioner
Job summary An exciting opportunity has arisen within the Family Health Care Group for a Senior Medical Secretary to work as part of the Paediatrics team.
19 day(s) ago
Health Centre Manager
Nottingham CityCare Partnership CIC
Derbyshire and Nottinghamshire, East Midlands
GBP 32,073 - 39,043 per year
GP/General Practitioner
Job summary We are excited to offer a unique opportunity to join our Support Services Team as a Health Centre Manager.
19 day(s) ago
Health Centre Manager
Nottingham CityCare Partnership CIC
Derbyshire and Nottinghamshire, East Midlands
GBP 32,073 - 39,043 per year
GP/General Practitioner
Job summary We are excited to offer a unique opportunity to join our Support Services Team as a Health Centre Manager.
19 day(s) ago
Health Centre Manager
Nottingham CityCare Partnership CIC
Derbyshire and Nottinghamshire, East Midlands
GBP 32,073 - 39,043 per year
GP/General Practitioner
Job summary We are excited to offer a unique opportunity to join our Support Services Team as a Health Centre Manager.
19 day(s) ago
Health Centre Manager
Nottingham CityCare Partnership CIC
Derbyshire and Nottinghamshire, East Midlands
GBP 32,073 - 39,043 per year
GP/General Practitioner
Job summary We are excited to offer a unique opportunity to join our Support Services Team as a Health Centre Manager.
19 day(s) ago
Specialty Dietitian – UGI Surgery
Oxford University Hospitals NHS Foundation Trust
Inner London, Greater London
GBP 39,959 - 48,117 per year
Radiographer
Job summary This is a fantastic opportunity for anyone with an interest in oesophagogastric (OG) surgery and wishes to work as part of a tumour-site specific m…
19 day(s) ago
Specialty Dietitian – UGI Surgery
Oxford University Hospitals NHS Foundation Trust
Inner London, Greater London
GBP 39,959 - 48,117 per year
Radiographer
Job summary This is a fantastic opportunity for anyone with an interest in oesophagogastric (OG) surgery and wishes to work as part of a tumour-site specific m…
19 day(s) ago
Healthcare Assistant, Treatment Centre
Bournemouth East Collaborative PCN View all jobs
Posted 19 day(s) ago
Reference: A4712-26-0012
Job summary
We are recruiting for an experienced Healthcare Assistant.
23 hours per week, including out of hours sessions on a permanent contract, working with our PCN Treatment Centre.
Must include, Monday 13.00-20.00, Thursday 08.00-12.00, Friday 13.00-20.00
£13.50 hourly rate, out of hours includes 30% enhancement on hourly rate.
This role will require an Enhanced DBS Clearance. Should you have this certificate as part of the DBS subscription service, we would be happy to accept this providing the original is shown. Otherwise, you will be expected to complete a new application.
Main duties of the job
Working in the treatment centre under the direction of qualified clinicians.
To collect venous/capillary blood samples without harm to patient or self by following the phlebotomy standard operating procedures.
To obtain such blood samples to a standard fit for laboratory testing ensuring collection, maintaining appropriate files & records as required.
To carry out observations including but not limited to height, body mass index, pulse rate and rhythm and blood glucose monitoring, BP monitoring manual and electric, temperature, urinalysis, Phlebotomy, ECGs, Stitch removal, minor simple dressings.
Undertaking respiratory diagnostics; Spirometry and Feno testing.
Conducted catheter fittings while maintaining infection prevention and patient-centred care- Training will be provided
To ensure up to date written, electronic records and activity data are maintained in accordance with professionals standards and are used for the purpose intended.
Take on board the need to use alternative communication skills when required to ensure patients fully understand when transmitting information. Participate in practice meetings as and when appropriate
About us
Bournemouth East Collaborative Primary Care Network PCN, comprises four like-minded practices working together in East Bournemouth, Dorset, with a strong reputation on quality improvement and investing in its employees. The PCN serves a population of approximately 55,000 patients with a diverse demographic.
Practices part of the PCN are:
Beaufort Road Surgery, Littledown Surgery, Shelley Manor and Holdenhurst Medical Centre, Southbourne Surgery
The PCN is committed to developing, supporting and sustaining a diverse workforce, representative of the community it serves. By working together with our different Network teams, we use our combined skills to provide a service that is joined-up, holistic, proactive and personal for the patient.
We are lucky that all our practices are located close to the sea and open green spaces!
Enhanced Care Team for frail housebound patients and those in care homes. The team includes visiting GPs, ANPs, Paramedic, Frailty Nurses, Care Coordinators, Pharmacist.
BEC Treatment Centre made up of a number of GPs, ANPs, HCAs, FCPs.
Pharmacy Team made up of a number of experienced Clinical Pharmacists and Pharmacy Technicians supporting our practices and patients
First Contact Physiotherapy Practitioner service
Digital Care Coordinator, Digital Champions
Mental Health practitioners
Health & Wellbeing Coaches within Help & Care team
The PCN is a friendly, flexible, forward thinking and supportive Network.
Details
Date posted
16 September 2026
Pay scheme
Other
Salary
£13.50 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A4712-26-0012
Job locations
The Treatment Centre
First Floor
Beechwood Avenue
Bournemouth
Dorset
BH5 1LX
United Kingdom
Job description
Job responsibilities
We are recruiting for an experienced Healthcare Assistant.
23 hours per week, including OOH sessions on a permanent contract, working with our PCN Treatment Centre.
Must include, Monday 13.00-20.00, Thursday 08.00-12.00, Friday 13.00-20.00
£13.50 hourly rate, OOH includes 30% enhancement on hourly rate.
This role will require an Enhanced DBS Clearance. Should you have this certificate as part of the DBS subscription service, we would be happy to accept this providing the original is shown. Otherwise, you will be expected to complete a new application.
Main duties and responsibilities (this list is not exhaustive):
Working in the treatment centre under the direction of qualified clinicians.
To collect venous/capillary blood samples without harm to patient or self by following the phlebotomy standard operating procedures.
To obtain such blood samples to a standard fit for laboratory testing ensuring collection, maintaining appropriate files & records as required.
To carry out observations including but not limited to height, body mass index, pulse rate and rhythm and blood glucose monitoring, BP monitoring manual and electric, temperature, urinalysis, Phlebotomy, ECGs, Stitch removal, minor simple dressings.
Undertaking respiratory diagnostics; Spirometry and Feno testing.
Conducted catheter fittings while maintaining infection prevention and patient-centred care- Training will be provided
To ensure up to date written, electronic records and activity data are maintained in accordance with professionals standards and are used for the purpose intended.
Take on board the need to use alternative communication skills when required to ensure patients fully understand when transmitting information. Participate in practice meetings as and when appropriate
PERSON SPECIFICATION (this list is not exhaustive)
Essential criteria
- GCSEs or similar, to include English Language and Maths
- Strong communication in English, both written and spoken.
- Exhibits standards of personal and professional conduct, always.
- Ability to deal with distressed patients in an empathic, caring and compassionate way.
- Ability to write and maintain accurate clinical records
- Have strong IT skills
- Good time management skills
- To demonstrate and be up to date in competency and understanding of phlebotomy technique and sampling conditions.
- To be able to work independently within a team structure and possess excellent communication skills
- Demonstrate a flexible approach to work and to follow instructions and guidance given to them
- Qualified in phlebotomy.
Desirable criteria
- NHS Care Certificate
-To demonstrate and be up to date competency and understanding of phlebotomy technique and sampling conditions
- Previous experience of working in a Primary Care
- Previous HCA or Phlebotomy experience in a healthcare setting
About us!
Bournemouth East Collaborative Primary Care Network PCN, comprises four like-minded practices working together in East Bournemouth, Dorset, with a strong reputation on quality improvement and investing in its employees. The PCN serves a population of approximately 55,000 patients with a diverse demographic.
Practices part of the PCN are:
Beaufort Road Surgery
Littledown Surgery
Shelley Manor and Holdenhurst Medical Centre
Southbourne Surgery
The PCN is committed to developing, supporting and sustaining a diverse workforce, representative of the community it serves. By working together with our different Network teams, we use our combined skills to provide a service that is joined-up, holistic, proactive and personal for the patient.
We are lucky that all our practices are located close to the sea and open green spaces!
Our Network teams include:
Enhanced Care Team for frail housebound patients and those in care homes. The team includes visiting GPs, ANPs, Paramedic, Frailty Nurses, Care Coordinators, Pharmacist.
BEC Treatment Centre made up of a number of GPs, ANPs, HCAs, FCPs.
Pharmacy Team made up of a number of experienced Clinical Pharmacists and Pharmacy Technicians supporting our practices and patients
First Contact Physiotherapy Practitioner service
Digital Care Coordinator, Digital Champions
Mental Health practitioners
Health & Wellbeing Coaches within Help & Care team
Equality & Diversity
Demonstrates knowledge and understanding of equality of opportunity and diversity, taking into account and being aware of how individual actions contribute to and make a difference to the equality agenda.
The PCN is a friendly, flexible, forward thinking and supportive Network.
We can we offer you in return?
Our PCN reflects the NHS values of working together for our patients and the communities we serve; we will support you with a robust induction programme to help you achieve your full potential and highlight areas of training to ensure good progression.
We highly value a teamworking ethos and strongly promote a culture of support and development for our staff.
All our mandatory learning opportunities are free to all employees, and many can be used towards revalidation for those with a professional qualification.
Equal opportunity
Bournemouth East Collaborative PCN is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, marriage or civil partnership status, gender, gender expression or gender identity, disability, race or ethnicity, religion or belief, sexual orientation or veteran status.
Immigration Act 2016
All applicants will be asked to provide the required documented evidence of eligibility to live and work in the UK, prior to the interview. In completing this application, you are giving Bournemouth East Collaborative PCN permission to contact the Home Office/UKBA to establish your immigration status and eligibility to work at Bournemouth East Collaborative PCN.
Bournemouth East Collaborative PCN is not a Licence Sponsor and can only consider applicants who have the right to live and work in the UK.
Please contact Samantha Stanley, PCN Operations & Service Manager if you have any questions. [email protected]
Bournemouth East Collaborative PCN reserves the right to close this vacancy early should we receive sufficient applications.
Employer's website
https://bournemoutheastcollaborative.co.uk (Opens in a new tab)
Job Types: Part-time, Permanent
Pay: £13.50 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- Monday to Friday
Application question(s):
- Do you have a recognised Phlebotomy qualification?
- Are you familiar with all routine blood tests and understand their clinical importance?
Education:
- GCSE or equivalent (required)
Licence/Certification:
Job description
Job responsibilities
We are recruiting for an experienced Healthcare Assistant.
23 hours per week, including OOH sessions on a permanent contract, working with our PCN Treatment Centre.
Must include, Monday 13.00-20.00, Thursday 08.00-12.00, Friday 13.00-20.00
£13.50 hourly rate, OOH includes 30% enhancement on hourly rate.
This role will require an Enhanced DBS Clearance. Should you have this certificate as part of the DBS subscription service, we would be happy to accept this providing the original is shown. Otherwise, you will be expected to complete a new application.
Main duties and responsibilities (this list is not exhaustive):
Working in the treatment centre under the direction of qualified clinicians.
To collect venous/capillary blood samples without harm to patient or self by following the phlebotomy standard operating procedures.
To obtain such blood samples to a standard fit for laboratory testing ensuring collection, maintaining appropriate files & records as required.
To carry out observations including but not limited to height, body mass index, pulse rate and rhythm and blood glucose monitoring, BP monitoring manual and electric, temperature, urinalysis, Phlebotomy, ECGs, Stitch removal, minor simple dressings.
Undertaking respiratory diagnostics; Spirometry and Feno testing.
Conducted catheter fittings while maintaining infection prevention and patient-centred care- Training will be provided
To ensure up to date written, electronic records and activity data are maintained in accordance with professionals standards and are used for the purpose intended.
Take on board the need to use alternative communication skills when required to ensure patients fully understand when transmitting information. Participate in practice meetings as and when appropriate
PERSON SPECIFICATION (this list is not exhaustive)
Essential criteria
- GCSEs or similar, to include English Language and Maths
- Strong communication in English, both written and spoken.
- Exhibits standards of personal and professional conduct, always.
- Ability to deal with distressed patients in an empathic, caring and compassionate way.
- Ability to write and maintain accurate clinical records
- Have strong IT skills
- Good time management skills
- To demonstrate and be up to date in competency and understanding of phlebotomy technique and sampling conditions.
- To be able to work independently within a team structure and possess excellent communication skills
- Demonstrate a flexible approach to work and to follow instructions and guidance given to them
- Qualified in phlebotomy.
Desirable criteria
- NHS Care Certificate
-To demonstrate and be up to date competency and understanding of phlebotomy technique and sampling conditions
- Previous experience of working in a Primary Care
- Previous HCA or Phlebotomy experience in a healthcare setting
About us!
Bournemouth East Collaborative Primary Care Network PCN, comprises four like-minded practices working together in East Bournemouth, Dorset, with a strong reputation on quality improvement and investing in its employees. The PCN serves a population of approximately 55,000 patients with a diverse demographic.
Practices part of the PCN are:
Beaufort Road Surgery
Littledown Surgery
Shelley Manor and Holdenhurst Medical Centre
Southbourne Surgery
The PCN is committed to developing, supporting and sustaining a diverse workforce, representative of the community it serves. By working together with our different Network teams, we use our combined skills to provide a service that is joined-up, holistic, proactive and personal for the patient.
We are lucky that all our practices are located close to the sea and open green spaces!
Our Network teams include:
Enhanced Care Team for frail housebound patients and those in care homes. The team includes visiting GPs, ANPs, Paramedic, Frailty Nurses, Care Coordinators, Pharmacist.
BEC Treatment Centre made up of a number of GPs, ANPs, HCAs, FCPs.
Pharmacy Team made up of a number of experienced Clinical Pharmacists and Pharmacy Technicians supporting our practices and patients
First Contact Physiotherapy Practitioner service
Digital Care Coordinator, Digital Champions
Mental Health practitioners
Health & Wellbeing Coaches within Help & Care team
Equality & Diversity
Demonstrates knowledge and understanding of equality of opportunity and diversity, taking into account and being aware of how individual actions contribute to and make a difference to the equality agenda.
The PCN is a friendly, flexible, forward thinking and supportive Network.
We can we offer you in return?
Our PCN reflects the NHS values of working together for our patients and the communities we serve; we will support you with a robust induction programme to help you achieve your full potential and highlight areas of training to ensure good progression.
We highly value a teamworking ethos and strongly promote a culture of support and development for our staff.
All our mandatory learning opportunities are free to all employees, and many can be used towards revalidation for those with a professional qualification.
Equal opportunity
Bournemouth East Collaborative PCN is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, marriage or civil partnership status, gender, gender expression or gender identity, disability, race or ethnicity, religion or belief, sexual orientation or veteran status.
Immigration Act 2016
All applicants will be asked to provide the required documented evidence of eligibility to live and work in the UK, prior to the interview. In completing this application, you are giving Bournemouth East Collaborative PCN permission to contact the Home Office/UKBA to establish your immigration status and eligibility to work at Bournemouth East Collaborative PCN.
Bournemouth East Collaborative PCN is not a Licence Sponsor and can only consider applicants who have the right to live and work in the UK.
Please contact Samantha Stanley, PCN Operations & Service Manager if you have any questions. [email protected]
Bournemouth East Collaborative PCN reserves the right to close this vacancy early should we receive sufficient applications.
Employer's website
https://bournemoutheastcollaborative.co.uk (Opens in a new tab)
Job Types: Part-time, Permanent
Pay: £13.50 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- Monday to Friday
Application question(s):
- Do you have a recognised Phlebotomy qualification?
- Are you familiar with all routine blood tests and understand their clinical importance?
Education:
- GCSE or equivalent (required)
Licence/Certification:
Person Specification
Qualifications
Essential
- -GCSEs or similar, to include English Language and Maths
Desirable
- -NHS Care Certificate
Experience
Essential
- Strong communication in English, both written and spoken.
- Exhibits standards of personal and professional conduct, always.
- Ability to deal with distressed patients in an empathic, caring and compassionate way.
- Ability to write and maintain accurate clinical records
- Have strong IT skills
- Good time management skills
- To demonstrate and be up to date in competency and understanding of phlebotomy technique and sampling conditions.
- To be able to work independently within a team structure and possess excellent communication skills
Desirable
- To demonstrate and be up to date competency and understanding of phlebotomy technique and sampling conditions
- Previous experience of working in a Primary Care
- Previous HCA or Phlebotomy experience in a healthcare setting
Person Specification
Qualifications
Essential
- -GCSEs or similar, to include English Language and Maths
Desirable
- -NHS Care Certificate
Experience
Essential
- Strong communication in English, both written and spoken.
- Exhibits standards of personal and professional conduct, always.
- Ability to deal with distressed patients in an empathic, caring and compassionate way.
- Ability to write and maintain accurate clinical records
- Have strong IT skills
- Good time management skills
- To demonstrate and be up to date in competency and understanding of phlebotomy technique and sampling conditions.
- To be able to work independently within a team structure and possess excellent communication skills
Desirable
- To demonstrate and be up to date competency and understanding of phlebotomy technique and sampling conditions
- Previous experience of working in a Primary Care
- Previous HCA or Phlebotomy experience in a healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bournemouth East Collaborative PCN
Address
The Treatment Centre
First Floor
Beechwood Avenue
Bournemouth
Dorset
BH5 1LX
United Kingdom
Employer's website
https://bournemoutheastcollaborative.co.uk/ (Opens in a new tab)
Employer details
Employer name
Bournemouth East Collaborative PCN
Address
The Treatment Centre
First Floor
Beechwood Avenue
Bournemouth
Dorset
BH5 1LX
United Kingdom
Employer's website
https://bournemoutheastcollaborative.co.uk/ (Opens in a new tab)
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
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Developer
North West Ambulance Service NHS Trust View all jobs
Posted 19 day(s) ago
Reference: 242-5236
Job summary
We are looking for a motivated Developer to support the design, development and ongoing improvement of in-house digital applications that underpin critical clinical services. You will work closely with clinicians, managers and senior developers to deliver high quality, user-focused solutions that make a real difference to patient care.
Main duties of the job
- Support the development and enhancement of applications and reports
- Work with stakeholders to understand requirements and translate them into solutions
- Perform database queries and data analysis to support service delivery assist with testing, release and change control processes
- Provide training and support to system users
- Investigate and resolve system issues and improve application quality
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Details
Date posted
16 September 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,073 to £39,043 a year Per Annum
Contract
Permanent
Working pattern
Full-time
Reference number
242-5236
Job locations
Trust Wide
Trust
L24 8RL
United Kingdom
Job description
Job responsibilities
- Knowledge of SQL and development languages (e.g. C#, JavaScript, HTML)
- Strong problem-solving and analytical skills
- Ability to manage multiple tasks and meet deadlines Good communication and teamwork skills
- Experience of working with data and systems in a professional environment
Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.
Please ensure that you have read and understood the job description and person specification before applying.
Job description
Job responsibilities
- Knowledge of SQL and development languages (e.g. C#, JavaScript, HTML)
- Strong problem-solving and analytical skills
- Ability to manage multiple tasks and meet deadlines Good communication and teamwork skills
- Experience of working with data and systems in a professional environment
Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.
Please ensure that you have read and understood the job description and person specification before applying.
Person Specification
Skills / Competencies
Essential
- Effective communication skills - verbal, written, presentational and interpersonal
- Well presented, flexible, positive, resilient, methodical, team player
- Able to participate in the production of clinical business requirements and high level design deliverables
- Proven problem solving approach to live issue resolution
- Able to learn new technologies and IT systems quickly
- Able to extract information and analyse trends
- Excellent attention to detail
- Good problem solving skills
- Ability to deal with people and difficult situations
- Able to manage multiple deadlines and priorities
- Demonstrates an organised approach to work
- Ability to work on own initiative
- Maintains confidentiality when handling sensitive information
- Trustworthy, reliable and conscientious
- Project a professional image
- There is a frequent requirement to use VDU equipment more or less continuously on most days
- Car owner & user (post holder will be required to work across NWAS footprint at short notice)
Qualification and Knowledge
Essential
- GCSE grade 4-9 in English Literature or Language and in Mathematics or equivalent qualifications
- Knowledge acquired to diploma level or equivalent
- Computing or IT qualification
- Evidence of Continuing Professional Development
- Knowledge of SQL
- Knowledge of development languages e.g. HTML, C#, PHP and/or Javascript
- Proficient in the use of Microsoft Applications
- Able to operate all equipment safely and in accordance with Trust policy, procedures and protocols
Experience
Essential
- Significant experience in administrative systems
- Significant experience of administration and office routines
- Experience of troubleshooting and problem solving
- Experience of analysing and presenting data
Values and Behaviours
Essential
- Flexible approach to working and requirement to work unsociable hours in line with the needs of the service
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
- Being at our best - professional and adaptable and takes pride in work
- Making a difference - act with compassion, kindness and integrity towards everyone
Person Specification
Skills / Competencies
Essential
- Effective communication skills - verbal, written, presentational and interpersonal
- Well presented, flexible, positive, resilient, methodical, team player
- Able to participate in the production of clinical business requirements and high level design deliverables
- Proven problem solving approach to live issue resolution
- Able to learn new technologies and IT systems quickly
- Able to extract information and analyse trends
- Excellent attention to detail
- Good problem solving skills
- Ability to deal with people and difficult situations
- Able to manage multiple deadlines and priorities
- Demonstrates an organised approach to work
- Ability to work on own initiative
- Maintains confidentiality when handling sensitive information
- Trustworthy, reliable and conscientious
- Project a professional image
- There is a frequent requirement to use VDU equipment more or less continuously on most days
- Car owner & user (post holder will be required to work across NWAS footprint at short notice)
Qualification and Knowledge
Essential
- GCSE grade 4-9 in English Literature or Language and in Mathematics or equivalent qualifications
- Knowledge acquired to diploma level or equivalent
- Computing or IT qualification
- Evidence of Continuing Professional Development
- Knowledge of SQL
- Knowledge of development languages e.g. HTML, C#, PHP and/or Javascript
- Proficient in the use of Microsoft Applications
- Able to operate all equipment safely and in accordance with Trust policy, procedures and protocols
Experience
Essential
- Significant experience in administrative systems
- Significant experience of administration and office routines
- Experience of troubleshooting and problem solving
- Experience of analysing and presenting data
Values and Behaviours
Essential
- Flexible approach to working and requirement to work unsociable hours in line with the needs of the service
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
- Being at our best - professional and adaptable and takes pride in work
- Making a difference - act with compassion, kindness and integrity towards everyone
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North West Ambulance Service NHS Trust
Address
Trust Wide
Trust
L24 8RL
United Kingdom
Employer's website
https://www.nwas.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
North West Ambulance Service NHS Trust
Address
Trust Wide
Trust
L24 8RL
United Kingdom
Employer's website
https://www.nwas.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 19 day(s) ago
Reference: U0012-26-0039
Job summary
Job title:Social Prescribing Link Worker
Location:Sunderland
Contract Type: Permanent
Hours: 37.5 Hours
Salary: £32,184.87
Main duties of the job
You will play a vital role in supporting people take greater control of their health and wellbeing. Provide time, space and personalised support, focusing on 'what matters to me' and work with individuals to understand their strengths, needs and priorities, helping to build confidence, independence and resilience.
About us
Join an award-winning organisation. For the third consecutive year, Sunderland GP Alliance has been named in The Sunday Times Best Places to Work and holds the Better Health at Work Gold Award with Continuing Excellence status. In addition, we offer 33 days' annual leave and a comprehensive range of employee benefits.
Sunderland GP Alliance is a not-for-profit collaboration of GP practices in Sunderland.
All GP Practices in Sunderland are members of the organisation, covering approximately 285,000 patients.
The Alliance also runs three practices: Monument Surgeries, South Hylton and New Silksworth.
Details
Date posted
16 September 2026
Pay scheme
Other
Salary
£32,184.87 a year
Contract
Permanent
Working pattern
Full-time
Reference number
U0012-26-0039
Job locations
North East BIC
Wearfield
Sunderland
Tyne and Wear
SR5 2TA
United Kingdom
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
- Working under the guidance of the referring GP, take referrals from a wide range of agencies, including PCNs, GP practices and multi-disciplinary teams as well as the wider system and occasionally via self-referral.
- Provide personalised support to individuals, their families and carers to empower people to take control of their lives, support low level mental health and promote self-care. Encourage people to live independently and improve their health access and outcomes, as a key member of the PCN multi-disciplinary team.
- Engage and develop trusting relationships by giving people time and focus on what matters to me and taking a holistic approach, based on the persons priorities and the wider determinants of health.
- Co-produce a simple personalised care and support plan to improve health and wellbeing, including introducing or reconnecting people to appropriate community groups and statutory services.
- Manage and prioritise own caseload in accordance with the needs and priorities of individuals on the caseload.
- Maintain a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies.
- Work with a diverse range of people and their communities, to draw on and increase the strengths and capacity of local community groups, enabling local VCSE organisations to receive social prescribing referrals.
- Work collaboratively with all local partners to contribute towards supporting the local VCSE organisations and community groups to become sustainable.
- Ensure that community assets are nurtured, through sharing intelligence regarding any gaps or problems identified in local provision with commissioners and local authorities.
- Educate non-clinical and clinical staff within their PCN multi-disciplinary teams on what services are available within the community and how to access them.
Role Specific Key Tasks
Education
- Promote all aspects of social prescribing across the PCN, Health & Social Care professionals and the wider system, including its role in self-management, addressing health inequalities and the wider determinants of health.
- Work in partnership with all local agencies to raise awareness of social prescribing and how partnership working can reduce pressure on statutory services, improve health access and outcomes and enable a holistic approach to care.
- Provide referral agencies with regular updates about social prescribing, including training for their staff and how to access information to encourage appropriate referrals.
- Promote low level mental health guidance, signpost to self-help and the most appropriate service.
Referrals
- Receive and action referrals for social prescriptions via agreed systems.
- Manage and prioritise referrals appropriately.
- Redirect referrals, using the agreed protocols, to more appropriate Social Prescribing Link Workers or agencies.
- Be proactive in developing strong links with all local agencies to encourage referrals.
- Support referral agencies to provide appropriate information about the person they are referring.
- Provide appropriate feedback to referral agencies about the people they referred.
- Work closely within the MDT and with GP practices within the PCN to ensure that the social prescribing referral codes are inputted into clinical systems.
- Adhere to data protection legislation and data sharing agreements.
Personalised Support
- Listen to and talk with people and their families about what matters to me by giving people time to tell their stories.
- Be proactive in encouraging equality and inclusion, through connecting with diverse local communities, particularly those communities that statutory agencies may find hard to reach.
- Meet people on a one-to-one basis, making home visits where appropriate within SGPA policies and procedures.
- Build trust and respect with the person, providing non-judgemental and non-discriminatory support, respecting diversity and lifestyle choices. Work from a strength-based approach focusing on a persons assets.
- Be a friendly and engaging source of information about health, wellbeing and prevention approaches.
- Help people identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.
- Help people maintain or regain independence through living skills, adaptations, enablement approaches and simple safeguards.
- Work with individuals to co-produce a simple personalised support plan to address the persons health and wellbeing needs, based on the persons priorities, interests, values, cultural and religious/faith needs and motivations.
- Identify what individuals expect from the groups, activities and services they are being connected to and what the person can do for themselves to improve their health and wellbeing.
- Where appropriate, physically introduce people to culturally appropriate community groups, activities and statutory services, ensuring they are comfortable, feel valued and respected. Follow up to ensure they are happy, able to engage, included and receiving good support.
- Where people may be eligible for a personal health budget, help them to explore this option as a way of providing funded, personalised support to be independent, including helping people to gain skills for meaningful employment, where appropriate.
Community Asset Development
- Provide a regular confidence survey to community groups receiving referrals, to ensure that they are strong, sustained and have the support they need to be part of social prescribing.
- Support community groups and VCSE organisations to receive referrals.
- Forge strong links with a wide range of local VCSE organisations, community and neighbourhood level groups, utilising their networks and building on whats already available to create a menu of diverse community groups and assets, who promote diversity and inclusion.
- Develop supportive relationships with local VCSE organisations, culturally appropriate community groups and statutory services, to make timely, appropriate and supported referrals for the person being introduced.
- Work collectively with all local partners to ensure community groups are strong and sustainable.
- Work with commissioners and local partners to identify unmet diverse needs within the community and gaps in community provision.
- Encourage people who have been connected to community support through social prescribing to volunteer and give their time freely to others, building their skills and confidence and strengthening community resilience.
- Develop a team of volunteers within your service to provide buddying support for people, starting new groups and finding creative community solutions to local issues.
- Encourage people, their families and carers to provide peer support and to do things together, such as setting up new community groups or volunteering.
Collaborative working
- As part of the PCN multi-disciplinary team, build close working relationships with staff in GP practices within the local PCN, attending relevant MDT meetings, giving information and feedback on social prescribing.
- Seek advice and support from the GP teams and/or identified individual(s) to discuss related concerns (e.g. abuse, domestic violence and support with mental health), referring the patient back to the GP or other suitable health professional if required.
- Work with established VCSE organisations and existing Social Prescribing Link Workers to provide a robust and consistent approach to our Sunderland people.
- Explore ways of working and share good practice and learning across all social prescribing roles within the system.
Data Collection
- Encourage people, their families and carers to provide feedback and to share their stories about the impact of social prescribing on their lives.
Professional Development
- Work with the GP teams and/or line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the roles and responsibilities.
- Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety.
- Work with the GP teams to access regular clinical supervision, where appropriate, to enable you to deal effectively with the difficult issues that people present.
Service Development
- Seek regular feedback about the quality of the service and impact of social prescribing on referral agencies.
- Work as part of the healthcare team to seek feedback, continually improve the service and contribute to business planning.
- Contribute to the development of policies and plans relating to equality, diversity and health inequalities.
Leadership
- Be a system leader in the development, delivery and education of social prescribing, ensuring involvement where value can be added.
- Provide role coaching and mentoring for all staff where appropriate.
Other
- Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.
- Duties may vary from time to time, without changing the general character of the post or the level of responsibility.
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
- Working under the guidance of the referring GP, take referrals from a wide range of agencies, including PCNs, GP practices and multi-disciplinary teams as well as the wider system and occasionally via self-referral.
- Provide personalised support to individuals, their families and carers to empower people to take control of their lives, support low level mental health and promote self-care. Encourage people to live independently and improve their health access and outcomes, as a key member of the PCN multi-disciplinary team.
- Engage and develop trusting relationships by giving people time and focus on what matters to me and taking a holistic approach, based on the persons priorities and the wider determinants of health.
- Co-produce a simple personalised care and support plan to improve health and wellbeing, including introducing or reconnecting people to appropriate community groups and statutory services.
- Manage and prioritise own caseload in accordance with the needs and priorities of individuals on the caseload.
- Maintain a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies.
- Work with a diverse range of people and their communities, to draw on and increase the strengths and capacity of local community groups, enabling local VCSE organisations to receive social prescribing referrals.
- Work collaboratively with all local partners to contribute towards supporting the local VCSE organisations and community groups to become sustainable.
- Ensure that community assets are nurtured, through sharing intelligence regarding any gaps or problems identified in local provision with commissioners and local authorities.
- Educate non-clinical and clinical staff within their PCN multi-disciplinary teams on what services are available within the community and how to access them.
Role Specific Key Tasks
Education
- Promote all aspects of social prescribing across the PCN, Health & Social Care professionals and the wider system, including its role in self-management, addressing health inequalities and the wider determinants of health.
- Work in partnership with all local agencies to raise awareness of social prescribing and how partnership working can reduce pressure on statutory services, improve health access and outcomes and enable a holistic approach to care.
- Provide referral agencies with regular updates about social prescribing, including training for their staff and how to access information to encourage appropriate referrals.
- Promote low level mental health guidance, signpost to self-help and the most appropriate service.
Referrals
- Receive and action referrals for social prescriptions via agreed systems.
- Manage and prioritise referrals appropriately.
- Redirect referrals, using the agreed protocols, to more appropriate Social Prescribing Link Workers or agencies.
- Be proactive in developing strong links with all local agencies to encourage referrals.
- Support referral agencies to provide appropriate information about the person they are referring.
- Provide appropriate feedback to referral agencies about the people they referred.
- Work closely within the MDT and with GP practices within the PCN to ensure that the social prescribing referral codes are inputted into clinical systems.
- Adhere to data protection legislation and data sharing agreements.
Personalised Support
- Listen to and talk with people and their families about what matters to me by giving people time to tell their stories.
- Be proactive in encouraging equality and inclusion, through connecting with diverse local communities, particularly those communities that statutory agencies may find hard to reach.
- Meet people on a one-to-one basis, making home visits where appropriate within SGPA policies and procedures.
- Build trust and respect with the person, providing non-judgemental and non-discriminatory support, respecting diversity and lifestyle choices. Work from a strength-based approach focusing on a persons assets.
- Be a friendly and engaging source of information about health, wellbeing and prevention approaches.
- Help people identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.
- Help people maintain or regain independence through living skills, adaptations, enablement approaches and simple safeguards.
- Work with individuals to co-produce a simple personalised support plan to address the persons health and wellbeing needs, based on the persons priorities, interests, values, cultural and religious/faith needs and motivations.
- Identify what individuals expect from the groups, activities and services they are being connected to and what the person can do for themselves to improve their health and wellbeing.
- Where appropriate, physically introduce people to culturally appropriate community groups, activities and statutory services, ensuring they are comfortable, feel valued and respected. Follow up to ensure they are happy, able to engage, included and receiving good support.
- Where people may be eligible for a personal health budget, help them to explore this option as a way of providing funded, personalised support to be independent, including helping people to gain skills for meaningful employment, where appropriate.
Community Asset Development
- Provide a regular confidence survey to community groups receiving referrals, to ensure that they are strong, sustained and have the support they need to be part of social prescribing.
- Support community groups and VCSE organisations to receive referrals.
- Forge strong links with a wide range of local VCSE organisations, community and neighbourhood level groups, utilising their networks and building on whats already available to create a menu of diverse community groups and assets, who promote diversity and inclusion.
- Develop supportive relationships with local VCSE organisations, culturally appropriate community groups and statutory services, to make timely, appropriate and supported referrals for the person being introduced.
- Work collectively with all local partners to ensure community groups are strong and sustainable.
- Work with commissioners and local partners to identify unmet diverse needs within the community and gaps in community provision.
- Encourage people who have been connected to community support through social prescribing to volunteer and give their time freely to others, building their skills and confidence and strengthening community resilience.
- Develop a team of volunteers within your service to provide buddying support for people, starting new groups and finding creative community solutions to local issues.
- Encourage people, their families and carers to provide peer support and to do things together, such as setting up new community groups or volunteering.
Collaborative working
- As part of the PCN multi-disciplinary team, build close working relationships with staff in GP practices within the local PCN, attending relevant MDT meetings, giving information and feedback on social prescribing.
- Seek advice and support from the GP teams and/or identified individual(s) to discuss related concerns (e.g. abuse, domestic violence and support with mental health), referring the patient back to the GP or other suitable health professional if required.
- Work with established VCSE organisations and existing Social Prescribing Link Workers to provide a robust and consistent approach to our Sunderland people.
- Explore ways of working and share good practice and learning across all social prescribing roles within the system.
Data Collection
- Encourage people, their families and carers to provide feedback and to share their stories about the impact of social prescribing on their lives.
Professional Development
- Work with the GP teams and/or line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the roles and responsibilities.
- Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety.
- Work with the GP teams to access regular clinical supervision, where appropriate, to enable you to deal effectively with the difficult issues that people present.
Service Development
- Seek regular feedback about the quality of the service and impact of social prescribing on referral agencies.
- Work as part of the healthcare team to seek feedback, continually improve the service and contribute to business planning.
- Contribute to the development of policies and plans relating to equality, diversity and health inequalities.
Leadership
- Be a system leader in the development, delivery and education of social prescribing, ensuring involvement where value can be added.
- Provide role coaching and mentoring for all staff where appropriate.
Other
- Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.
- Duties may vary from time to time, without changing the general character of the post or the level of responsibility.
Person Specification
Motivation and Skills
Essential
- Ability to identify risk to self and others, Identifying and reporting safeguarding incidents
- Outstanding organisational skills
- Work effectively and collaboratively as part of a team but also autonomously.
- High level and adaptable communication skills across a range of individuals of all ages, backgrounds and cultures with varying social and emotional needs
- Able to respond to challenges with resilience and manage situations calmly and professionally.
- Promote and maintain good working relationships with a variety of external partners.
- Experience of accurately collecting, recording information and data whilst maintaining confidentiality
- Work on own initiative but within constraints of the role
- Provide motivational coaching with the ability to inspire trust and confidence
- Able to work under pressure and emotionally resilient
Desirable
- Understanding the impact of economic and environmental factors on people's health and wellbeing
- Mental Health First Aid
Qualifications
Essential
- Demonstrable commitment to personal and professional development
- Proficient in the use of Microsoft Office applications.
- Qualification or training in motivational coaching, or equivalent experience
Desirable
- PCI Accredited
- qualification in Social Prescribing
Experience
Essential
- Ability to competently use technology and IT systems including word processing, email and the internet to create simple personalised plans with individuals
- Experience of supporting people, their families and carers in a paid or unpaid capacity
- Experience of working in a community setting
- Experience of handling confidential information.
- Experience of collecting and recording information and data
- Experience of supporting people, their families and carers in a paid or unpaid capacity
- Experience of supporting people, their families and carers with low level mental health issues
- Experience of working in a community setting
- Ability to identify risk to self and others, Identifying and reporting safeguarding incidents
Desirable
- Experience of working in or with voluntary organisations or groups in a paid or unpaid capacity
- Experience of working collaboratively with different organisations, building trust, confidence and partnerships
- Extensive knowledge of local services within a Sunderland locality through either living or working within one of the wider Sunderland settings.
- Experience of working with GPs and/or other Health or Social Care providers or knowledge of how systems work Experience of working collaboratively with different organisations, building trust, confidence and partnerships
Other
Essential
- Understands the principles of equality and diversity.
- A firm commitment to CPD
- Full UK driving licence with use of own car
- Ability to travel across Sunderland if required
- Meet DBS standards and Criminal Record checks
Person Specification
Motivation and Skills
Essential
- Ability to identify risk to self and others, Identifying and reporting safeguarding incidents
- Outstanding organisational skills
- Work effectively and collaboratively as part of a team but also autonomously.
- High level and adaptable communication skills across a range of individuals of all ages, backgrounds and cultures with varying social and emotional needs
- Able to respond to challenges with resilience and manage situations calmly and professionally.
- Promote and maintain good working relationships with a variety of external partners.
- Experience of accurately collecting, recording information and data whilst maintaining confidentiality
- Work on own initiative but within constraints of the role
- Provide motivational coaching with the ability to inspire trust and confidence
- Able to work under pressure and emotionally resilient
Desirable
- Understanding the impact of economic and environmental factors on people's health and wellbeing
- Mental Health First Aid
Qualifications
Essential
- Demonstrable commitment to personal and professional development
- Proficient in the use of Microsoft Office applications.
- Qualification or training in motivational coaching, or equivalent experience
Desirable
- PCI Accredited
- qualification in Social Prescribing
Experience
Essential
- Ability to competently use technology and IT systems including word processing, email and the internet to create simple personalised plans with individuals
- Experience of supporting people, their families and carers in a paid or unpaid capacity
- Experience of working in a community setting
- Experience of handling confidential information.
- Experience of collecting and recording information and data
- Experience of supporting people, their families and carers in a paid or unpaid capacity
- Experience of supporting people, their families and carers with low level mental health issues
- Experience of working in a community setting
- Ability to identify risk to self and others, Identifying and reporting safeguarding incidents
Desirable
- Experience of working in or with voluntary organisations or groups in a paid or unpaid capacity
- Experience of working collaboratively with different organisations, building trust, confidence and partnerships
- Extensive knowledge of local services within a Sunderland locality through either living or working within one of the wider Sunderland settings.
- Experience of working with GPs and/or other Health or Social Care providers or knowledge of how systems work Experience of working collaboratively with different organisations, building trust, confidence and partnerships
Other
Essential
- Understands the principles of equality and diversity.
- A firm commitment to CPD
- Full UK driving licence with use of own car
- Ability to travel across Sunderland if required
- Meet DBS standards and Criminal Record checks
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sunderland GP Alliance
Address
North East BIC
Wearfield
Sunderland
Tyne and Wear
SR5 2TA
United Kingdom
Employer's website
https://www.sunderlandgpalliance.co.uk/ (Opens in a new tab)
Employer details
Employer name
Sunderland GP Alliance
Address
North East BIC
Wearfield
Sunderland
Tyne and Wear
SR5 2TA
United Kingdom
Employer's website
https://www.sunderlandgpalliance.co.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Pay & Employee Services Officer
Sheffield Teaching Hospitals NHS Foundation Trust View all jobs
Posted 19 day(s) ago
Reference: 190-1909-DIR-SP-A
Job summary
Sheffield Teaching Hospitals NHS Trust has an exciting opportunity for a Pay & Employee Services Officer to join its busy Pay & Employee Services Department.
The Pay and Employee Services department provides a full range of Payroll and Pensions related services to both the Trust and to a number of other NHS Organisations, along with managing the Trusts' workforce systems including eRostering and ESR and the Trust's Employee Benefits offerings.
You will be responsible for processing a dedicated section of Payroll within one of our Client Trust's and managing the end to end process for all employees within that section, including processing new starters, changes to contract, leavers etc. The role will include complex manual calculations in respect of gross to net pay and attention to detail will be essential.
You will be working with the national integrated HR and Payroll System, ESR and will we be able to demonstrate an understanding of NHS Terms and conditions and the NHS Pension Scheme. You will have had experience of working within a busy payroll department previously.
Customer service is an important part of the role and candidates must have excellent communication skills and be able to demonstrate delivery of effective Customer Service.
Main duties of the job
To work within the Pay and Employee Services Team to ensure the delivery and provision of a comprehensive, cost effective and efficient service to STH and other client organisations.
Interpret, verify and input confidential employee information into the integrated Payroll and HR system, ESR - complying with internal and external deadlines, in order to ensure employees are paid accurately and on time.
To act as the point of contact for both clients and employees to provide technical advice, information and support on highly complex pay issues, terms and conditions and statutory regulations.
To be responsible for the processing of an allocated workload within strict time and quality restraints whilst ensuring that correct procedures are followed and that statutory and legislative requirements are applied and maintained.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Delivering a service to over 50,000 employees to a number of Client's across the NHS, you will work as part of a busy team and will be able to demonstrate strong organisational skills to ensure effective service delivery.
Details
Date posted
16 September 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 to £31,157 a year pa/pro rata for part time staff
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working, Home or remote working
Reference number
190-1909-DIR-SP-A
Job locations
Northern General Hospital
Herries Road
Sheffield
S5 7AU
United Kingdom
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- 2 A-Levels or equivalent qualification/experience.
- 5 GCSE's (including Maths and English) at Grade A to C (4-9) or equivalent qualification/experience.
Desirable
- European Computer Driving Licence (ECDL) or relevant MS office training.
- CIPP Payroll Technician Certificate.
Special Skills/Aptitudes
Essential
- Ability to use Microsoft Office packages including Word and Excel
- Excellent communication skills
- Excellent numeracy and writing skills
- Ability to work under pressure to strict deadlines by planning and prioritising own workload.
- Self-motivation and ability to work under own initiative.
- Positive team player
- Ability to question and learn quickly
- Conscientious
- Strong demonstration of inter-personal skills to be able to deal with difficult / confrontational situations which call for empathy, negotiation skills, tact, diplomacy and verbal reasoning.
- Flexible and adaptable - able to manage competing and changing workloads
- Analytical / interpretive skills to be able to collate and analyse complex data for specific reporting purpose.
- Meticulous
Desirable
- Keyboard skills.
Experience
Essential
- Experience working in a specialised integrated HR/Payroll/Pensions department
- Knowledge and experience of HMRC regulations in respect of payroll and pensions regulations
- Sound understanding of the Data Protection Act.
- Knowledge of NHS National Terms and Conditions of service
- Knowledge and understanding of the NHS pension scheme
Desirable
- Experience of working with the national NHS Payroll system ESR (Electronic Staff Record)
- Knowledge of differing local and national pay terms and conditions applicable to NHS
- Knowledge and understanding of NHS pension scheme
- Experience of ESR Connect software
Person Specification
Qualifications
Essential
- 2 A-Levels or equivalent qualification/experience.
- 5 GCSE's (including Maths and English) at Grade A to C (4-9) or equivalent qualification/experience.
Desirable
- European Computer Driving Licence (ECDL) or relevant MS office training.
- CIPP Payroll Technician Certificate.
Special Skills/Aptitudes
Essential
- Ability to use Microsoft Office packages including Word and Excel
- Excellent communication skills
- Excellent numeracy and writing skills
- Ability to work under pressure to strict deadlines by planning and prioritising own workload.
- Self-motivation and ability to work under own initiative.
- Positive team player
- Ability to question and learn quickly
- Conscientious
- Strong demonstration of inter-personal skills to be able to deal with difficult / confrontational situations which call for empathy, negotiation skills, tact, diplomacy and verbal reasoning.
- Flexible and adaptable - able to manage competing and changing workloads
- Analytical / interpretive skills to be able to collate and analyse complex data for specific reporting purpose.
- Meticulous
Desirable
- Keyboard skills.
Experience
Essential
- Experience working in a specialised integrated HR/Payroll/Pensions department
- Knowledge and experience of HMRC regulations in respect of payroll and pensions regulations
- Sound understanding of the Data Protection Act.
- Knowledge of NHS National Terms and Conditions of service
- Knowledge and understanding of the NHS pension scheme
Desirable
- Experience of working with the national NHS Payroll system ESR (Electronic Staff Record)
- Knowledge of differing local and national pay terms and conditions applicable to NHS
- Knowledge and understanding of NHS pension scheme
- Experience of ESR Connect software
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Sheffield Teaching Hospitals NHS Foundation Trust
Address
Northern General Hospital
Herries Road
Sheffield
S5 7AU
United Kingdom
Employer's website
Employer details
Employer name
Sheffield Teaching Hospitals NHS Foundation Trust
Address
Northern General Hospital
Herries Road
Sheffield
S5 7AU
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Pension Officer
Sheffield Teaching Hospitals NHS Foundation Trust View all jobs
Posted 19 day(s) ago
Reference: 190-1908-DIR-SP-A
Job summary
Sheffield Teaching Hospitals NHS Trust has an exciting opportunity for a Pension Officer to join its busy Pay and Employee Services Department which provides a full range of Payroll and Pensions services to both the Trust and to other NHS Organisations, along with managing the Trusts' workforce systems including eRostering and ESR and the Trust's Employee Benefits offerings.
You will be responsible for providing a Pensions service to STH, its Clients and its members, providing members with Pension estimates where required, calculating pensionable pay in line with national terms and conditions and NHS Pension scheme regulations along with processing pension awards for retirees, on the NHS Pensions online portal.
You will ensure data quality in respect of members pensionable pay, contributions and membership is maintained to the highest standard and recorded accurately.
You be able to demonstrate an understanding of NHS Terms and conditions and the NHS Pension Scheme. You will have had experience of working within a busy payroll and pensions department previously.
Customer service is an important part of the role and candidates must have excellent communication skills and be able to demonstrate delivery of effective Customer Service.
You will be required to work under your own initiative by organising and prioritising your own workload and working to strict deadlines. You will work closely as part of a team and will be able to demonstrate strong team working.
Main duties of the job
- To work within the Pay and Employee Services Team to ensure the delivery and provision of a comprehensive, cost effective and efficient service to STH and other client organisations.
- To assist the Pensions Manager in the administration of all aspects of work relating to the NHS Pension scheme, ensuring that strict confidentiality is maintained in line with GDPR.
- Provide information requested by Clients, employees and external organisations, optimising the use of the ESR, Reporting tools and Pensions Online.
- Ensure a high level of accurate data quality is maintained and interrogate Payroll and Pensions data to provide this assurance.
- Ensure the department is working towards best practice and working procedures within the Pensions Department to ensure we can deliver an efficient and accurate service.
- To be responsible for the processing of an allocated workload within strict time and quality restraints whilst ensuring that correct procedures are followed and that statutory and legislative requirements are applied and maintained.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Delivering a service to over 40,000 employees to a number of Client's across the NHS, you will work as part of a busy team and will be able to demonstrate strong organisational skills to ensure effective service delivery.
Details
Date posted
16 September 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 to £31,157 a year pa/pro rata for part time staff
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working, Home or remote working
Reference number
190-1908-DIR-SP-A
Job locations
Northern General Hospital
Herries Road
Sheffield
S5 7AU
United Kingdom
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- 2 A-Levels or equivalent recognisable qualification or equivalent demonstrable experience
- 5 GCSE's (including Maths and English) at Grade A to C (4-9) or equivalent qualification/experience.
Desirable
- European Computer Driving Licence (ECDL) or demonstrable experience of working with Microsoft Office packages
- CIPP Pensions Certificate or equivalent
Special Skills/Aptitudes
Essential
- Ability to use Microsoft Office packages including Word and Excel
- Excellent communication skills
- Excellent numeracy and writing skills
- Ability to work under pressure to strict deadlines by planning and prioritising own workload.
- Self-motivation and ability to work under own initiative.
- Positive team player
- Ability to question and learn quickly
- Conscientious
- Strong demonstration of inter-personal skills to be able to deal with difficult / confrontational situations which call for empathy, negotiation skills, tact, diplomacy and verbal reasoning.
- Flexible and adaptable - able to manage competing and changing workloads
- Analytical / interpretive skills to be able to collate and analyse complex data for specific reporting purpose.
- Meticulous
Desirable
- Keyboard skills.
Experience
Essential
- Experience working in a specialised integrated HR/Payroll/Pensions department
- Knowledge and experience of HMRC regulations in respect of payroll and pensions regulations
- Sound understanding of the Data Protection Act.
- Knowledge of NHS National Terms and Conditions of service
- Knowledge and understanding of the NHS pension scheme
Desirable
- Experience of working with the national NHS Payroll system ESR (Electronic Staff Record)
- Experience of ESR Connect software
- Experience of working with NHS Pensions Online (POL) system
Person Specification
Qualifications
Essential
- 2 A-Levels or equivalent recognisable qualification or equivalent demonstrable experience
- 5 GCSE's (including Maths and English) at Grade A to C (4-9) or equivalent qualification/experience.
Desirable
- European Computer Driving Licence (ECDL) or demonstrable experience of working with Microsoft Office packages
- CIPP Pensions Certificate or equivalent
Special Skills/Aptitudes
Essential
- Ability to use Microsoft Office packages including Word and Excel
- Excellent communication skills
- Excellent numeracy and writing skills
- Ability to work under pressure to strict deadlines by planning and prioritising own workload.
- Self-motivation and ability to work under own initiative.
- Positive team player
- Ability to question and learn quickly
- Conscientious
- Strong demonstration of inter-personal skills to be able to deal with difficult / confrontational situations which call for empathy, negotiation skills, tact, diplomacy and verbal reasoning.
- Flexible and adaptable - able to manage competing and changing workloads
- Analytical / interpretive skills to be able to collate and analyse complex data for specific reporting purpose.
- Meticulous
Desirable
- Keyboard skills.
Experience
Essential
- Experience working in a specialised integrated HR/Payroll/Pensions department
- Knowledge and experience of HMRC regulations in respect of payroll and pensions regulations
- Sound understanding of the Data Protection Act.
- Knowledge of NHS National Terms and Conditions of service
- Knowledge and understanding of the NHS pension scheme
Desirable
- Experience of working with the national NHS Payroll system ESR (Electronic Staff Record)
- Experience of ESR Connect software
- Experience of working with NHS Pensions Online (POL) system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Sheffield Teaching Hospitals NHS Foundation Trust
Address
Northern General Hospital
Herries Road
Sheffield
S5 7AU
United Kingdom
Employer's website
Employer details
Employer name
Sheffield Teaching Hospitals NHS Foundation Trust
Address
Northern General Hospital
Herries Road
Sheffield
S5 7AU
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Respiratory Roster Coordinator
Liverpool University Hospitals NHS Foundation Trust View all jobs
Posted 19 day(s) ago
Reference: 287-AMED-168-26-A
Job summary
An exciting opportunity has arisen for somebody with an experienced admin backgroundto join the Thoracic Medicine/Respiratory Team at LUHFT. The role will be based on the Aintree site. This role will support the Respiratory medics team in overseeing the Respiratory wards rota's and oversee the rota for utilisation of outpatient clinic rooms for the Respiratory service.
The successful candidate must be able to undertake all administrative duties including diary management, managing/ making appointments, be well organised, plan their own workload and work on their own initiative working to strict deadlines, both individually and as part of the wider team. You will be expected to be a team player and cover for your colleagues during absences where appropriate.
Main duties of the job
To provide a comprehensive service as a rota coordinator to all respiratory inpatient and outpatient services as well as admin support for other speciality teams within the Respiratory service.
other duties include the following:
To manage and maintain 18 week pathways including tertiary referrals to external trusts and ensure these are accurately recorded on PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that new/follow up appointments are arranged in conjunction with Referral to Treat (RTT) patient pathway.
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
Details
Date posted
16 September 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 to £31,157 a year per annum
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
287-AMED-168-26-A
Job locations
Aintree Hospital - Fazakerley
Aintree University Hospital Longmoor Lane, Liverpool
Liverpool
L9 7AL
United Kingdom
Job description
Job responsibilities
The post holder will assist in the production of rosters, ensuring fairness and quality across the rostered staff. The post holder will be expected to review and maintain quality of rosters and the Allocate Healthroster roster system. The post holder will produce various reports from the systems in use within the trust. The post holder will co-ordinate the activities of the team- booking meeting rooms etc and arranging meetings and events. The post holder will gather information to be fed into the system from ESR as each new area goes live and assist in the cleansing and verification of the data. This may include verifying PIN numbers with the NMC and other registration bodies. The post holder may be required to alert HR managers of any governance issues encountered in the absence of senior team members. The post holder would be required to deal with large amounts of data some of which would be of a sensitive nature e.g. payroll information, or sickness absence. To provide system admin logins on Employee Online/Allocate Me for general users and access to Healthroster for roster builders. To provide general system maintenance ensuring high levels of accuracy. To carry out testing of any future versions of the software used.
Job description
Job responsibilities
The post holder will assist in the production of rosters, ensuring fairness and quality across the rostered staff. The post holder will be expected to review and maintain quality of rosters and the Allocate Healthroster roster system. The post holder will produce various reports from the systems in use within the trust. The post holder will co-ordinate the activities of the team- booking meeting rooms etc and arranging meetings and events. The post holder will gather information to be fed into the system from ESR as each new area goes live and assist in the cleansing and verification of the data. This may include verifying PIN numbers with the NMC and other registration bodies. The post holder may be required to alert HR managers of any governance issues encountered in the absence of senior team members. The post holder would be required to deal with large amounts of data some of which would be of a sensitive nature e.g. payroll information, or sickness absence. To provide system admin logins on Employee Online/Allocate Me for general users and access to Healthroster for roster builders. To provide general system maintenance ensuring high levels of accuracy. To carry out testing of any future versions of the software used.
Person Specification
Qualifications
Essential
- Educated to GCSE/O Level standard/equivalent or higher
- RSA/OCR Typing/Word processing Level 3 or equivalent
- RSA/OCR Audio typing Skills Level 3
- Knowledge of medical terminology
- Secretarial Qualification or equivalent experience
Desirable
- ECDL or equivalent
- Shorthand
Experience
Essential
- Excellent I.T. skills with knowledge and experience of all Microsoft office packages
- Demonstrable experience working in an NHS office environment as a medical secretarial
Skills
Essential
- Ability to communicate professionally at all levels in a helpful courteous manner. First Class Communication Skills
- Excellent Organisation Skills
- Excellent Word Processing and Keyboard Skills
- Ability to organise workload effectively and prioritise to meet deadlines
- Ability to work individually or as part of a team
- Legible handwriting
- Experience or supervising and motivating a team
- Time Management Skills
- Excellent interpersonal and influencing skills
Desirable
- Knowledge of internal PAS system
- Understanding of Trust internal policies as appropriate
Attributes
Essential
- Capability to adapt to most situations
- Eager to learn
- Ability to maintain control of stressful/sensitive situations
Other Requirements
Essential
- Comply with Trust policies and procedures
- Ability to show understanding and appreciation of the need to maintain confidentiality in all matters - Data Protection Act
- Ability and willingness to undergo further training in accordance with the needs of the post
Person Specification
Qualifications
Essential
- Educated to GCSE/O Level standard/equivalent or higher
- RSA/OCR Typing/Word processing Level 3 or equivalent
- RSA/OCR Audio typing Skills Level 3
- Knowledge of medical terminology
- Secretarial Qualification or equivalent experience
Desirable
- ECDL or equivalent
- Shorthand
Experience
Essential
- Excellent I.T. skills with knowledge and experience of all Microsoft office packages
- Demonstrable experience working in an NHS office environment as a medical secretarial
Skills
Essential
- Ability to communicate professionally at all levels in a helpful courteous manner. First Class Communication Skills
- Excellent Organisation Skills
- Excellent Word Processing and Keyboard Skills
- Ability to organise workload effectively and prioritise to meet deadlines
- Ability to work individually or as part of a team
- Legible handwriting
- Experience or supervising and motivating a team
- Time Management Skills
- Excellent interpersonal and influencing skills
Desirable
- Knowledge of internal PAS system
- Understanding of Trust internal policies as appropriate
Attributes
Essential
- Capability to adapt to most situations
- Eager to learn
- Ability to maintain control of stressful/sensitive situations
Other Requirements
Essential
- Comply with Trust policies and procedures
- Ability to show understanding and appreciation of the need to maintain confidentiality in all matters - Data Protection Act
- Ability and willingness to undergo further training in accordance with the needs of the post
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Liverpool University Hospitals NHS Foundation Trust
Address
Aintree Hospital - Fazakerley
Aintree University Hospital Longmoor Lane, Liverpool
Liverpool
L9 7AL
United Kingdom
Employer's website
https://www.liverpoolft.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Liverpool University Hospitals NHS Foundation Trust
Address
Aintree Hospital - Fazakerley
Aintree University Hospital Longmoor Lane, Liverpool
Liverpool
L9 7AL
United Kingdom
Employer's website
https://www.liverpoolft.nhs.uk/ (Opens in a new tab)
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 19 day(s) ago
Reference: A2125-26-0008
Job summary
About the Role
We are seeking a caring, organised and motivated Care Coordinators to join our friendly GP practice team. This role combines personalised care and patient navigation responsibilities with essential front of house and administrative duties, supporting the smooth and effective operation of the practice.
You will play a key role in ensuring that patients particularly those who are frail, elderly, or living with long term conditions receive joined up, person centred support. As an integral member of our reception and administrative team, you will help patients access the right care at the right time while maintaining high standards of service and professionalism.
The postholder will work with a diverse range of people from a variety of cultural and social backgrounds. The ability to work confidently, sensitively and effectively in a varied and sometimes demanding environment is essential.
The successful candidate will have excellent communication and interpersonal skills, be patient, empathetic and highly organised, and will bring experience of working in health, social care or other support roles involving direct contact with individuals, families or carers.
Main duties of the job
Key Responsibilities
Personalised Care & Care Coordination
Proactively identify and work with people who would benefit from care coordination, including those with complex needs.
Support patients to develop and review their personalised care and support plans.
Act as a central point of contact, helping patients navigate health, social care and community services.
Liaise closely with GPs, nurses, social prescribers, health and wellbeing coaches and other MDT members.
Assist with followup after hospital care, transitions between services, and ongoing communication.
Reception & Front of House Duties
Provide a welcoming, professional reception service to all patients and visitors.
Book, amend and triage appointments (telephone, facetoface and online).
Process home visit requests, clinical messages and signposting queries.
Handle incoming calls, emails, online requests and post.
Support with test result queries and specimen handling in line with protocols.
Administration & Data Quality
Register new and temporary patients and update patient information.
Process repeat prescriptions following practice guidelines.
Scan, index and code clinical documents using appropriate SNOMED codes.
Maintain high quality record keeping and support data collection for audits/service improvement.
Professional Standards
Maintain confidentiality and data protection at all times.
Follow safeguarding, health & safety and infection control protocols.
Promote equality, diversity and inclusive care.
About us
We are a growing, family orientated training practice with a current list size of around 11,000 patients. Our dedicated staff have built an excellent reputation in meeting patient needs. Helix Medical Centre is based within Herts and Essex Community Hospital in Bishop's Stortford. We pride ourselves on delivering professional medical care in a friendly environment while striving to meet all the challenges of modern General Practice.
We are members of the local Primary Care Network providing extended services as a hub to the local community. We also work with Allied Health professionals together with an expanding complement of ARRs staff including Physicians Assistant, Clinical Pharmacist, Community Paramedic, Community Midwife, Health and Wellbeing Advisor, Care Co-ordinator, Social Prescribers and First contact physio, Dietician etc. There is a wide socio-economic and demographic served within our catchment area providing an interesting and varied case mix.
Please see our website for further information about Helix Medical Centre www.helixmedicalcentre.co.uk
If you are interested in this position, please attach a CV & covering letter along with details of your current notice period requirement.
Following shortlisting, successful applicants will be contacted.
Details
Date posted
16 September 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A2125-26-0008
Job locations
Herts and Essex Hospital
Bishops Stortford
CM23 5JH
United Kingdom
Job description
Job responsibilities
About You
We are looking for someone who is:
- Empathetic, patient focused and a good listener.
- Organised, with strong time management and the ability to work under pressure.
- Confident communicating with patients, carers and professionals.
- Competent with IT systems (clinical system experience desirable; MS Office essential).
- Able to work well within a team, while also managing your own workload.
- Committed to personal development (training, including PCI accredited care coordination training, will be provided).
Essential: Previous experience in a public facing role and/or admin/reception environment.
Desirable: Experience supporting people with long term conditions or working in health/social care.
Professional Standards
- Maintain confidentiality and data protection at all times.
- Follow safeguarding, health & safety and infection control protocols.
- Promote equality, diversity and inclusive care.
Why Join Us?
- A supportive practice team committed to high quality patient care
- Opportunities for development and upskilling (including nationally recognised personalised care training)
- Involvement in innovative primary care and multidisciplinary working
- A role where you make a meaningful difference to patients every day
Hours of work:
Role 1 - 28.5 hours per week as follows:
Monday 8am - 6.30pm
Tuesday 9.30am - 8pm
Wednesday 8am - 6.30pm
Role 2 - 38 hours per week as follows:
Monday 8am - 6.30pm
Wednesday 8am - 6.30pm
Thursday 8am - 6.30pm / 9am - 7.30pm (on alternate weeks)
Friday 8am - 6.30pm
Rate of Pay: £12.71 per hour
Annual Leave: 5.6 weeks annual leave inclusive of bank holidays. Entitlements are pro-rata for part-time employees.
Pension: Option to join NHS Pension scheme.
Please note, we reserve the right to close the vacancy earlier than the advertised closing date if we have a sufficient number of applicants. This is a permanent role and NOT suitable for gap students or alongside uni / college studies.
Job description
Job responsibilities
About You
We are looking for someone who is:
- Empathetic, patient focused and a good listener.
- Organised, with strong time management and the ability to work under pressure.
- Confident communicating with patients, carers and professionals.
- Competent with IT systems (clinical system experience desirable; MS Office essential).
- Able to work well within a team, while also managing your own workload.
- Committed to personal development (training, including PCI accredited care coordination training, will be provided).
Essential: Previous experience in a public facing role and/or admin/reception environment.
Desirable: Experience supporting people with long term conditions or working in health/social care.
Professional Standards
- Maintain confidentiality and data protection at all times.
- Follow safeguarding, health & safety and infection control protocols.
- Promote equality, diversity and inclusive care.
Why Join Us?
- A supportive practice team committed to high quality patient care
- Opportunities for development and upskilling (including nationally recognised personalised care training)
- Involvement in innovative primary care and multidisciplinary working
- A role where you make a meaningful difference to patients every day
Hours of work:
Role 1 - 28.5 hours per week as follows:
Monday 8am - 6.30pm
Tuesday 9.30am - 8pm
Wednesday 8am - 6.30pm
Role 2 - 38 hours per week as follows:
Monday 8am - 6.30pm
Wednesday 8am - 6.30pm
Thursday 8am - 6.30pm / 9am - 7.30pm (on alternate weeks)
Friday 8am - 6.30pm
Rate of Pay: £12.71 per hour
Annual Leave: 5.6 weeks annual leave inclusive of bank holidays. Entitlements are pro-rata for part-time employees.
Pension: Option to join NHS Pension scheme.
Please note, we reserve the right to close the vacancy earlier than the advertised closing date if we have a sufficient number of applicants. This is a permanent role and NOT suitable for gap students or alongside uni / college studies.
Person Specification
Experience
Essential
- Candidates must be able to work cohesively as part of a team and be capable of working in a fast paced and at times stressful environment. Positivity and a robust nature are a must!
- You will be required to cover additional hours re staff holidays and sickness sometimes at short notice, which may include a later finish.
- The ideal candidate must be confident, a quick learner, possess excellent communication and organisational skills, have a polite telephone manner along with the ability to deal with sensitive / confidential issues appropriately whilst remaining calm under pressure.
Desirable
- Previous experience working in a medical environment
- Previous experience working in a GP practice
- Able to handle a fast paced environment
- SystmOne Experience
- Access to an NHS Smartcard
Person Specification
Experience
Essential
- Candidates must be able to work cohesively as part of a team and be capable of working in a fast paced and at times stressful environment. Positivity and a robust nature are a must!
- You will be required to cover additional hours re staff holidays and sickness sometimes at short notice, which may include a later finish.
- The ideal candidate must be confident, a quick learner, possess excellent communication and organisational skills, have a polite telephone manner along with the ability to deal with sensitive / confidential issues appropriately whilst remaining calm under pressure.
Desirable
- Previous experience working in a medical environment
- Previous experience working in a GP practice
- Able to handle a fast paced environment
- SystmOne Experience
- Access to an NHS Smartcard
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Helix Medical Centre
Address
Herts and Essex Hospital
Bishops Stortford
CM23 5JH
United Kingdom
Employer's website
Employer details
Employer name
Helix Medical Centre
Address
Herts and Essex Hospital
Bishops Stortford
CM23 5JH
United Kingdom
Employer's website
Apply Now
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Administrator
Sussex Community NHS Foundation Trust View all jobs
Posted 19 day(s) ago
Reference: 150-CP2721-PC-B
Job summary
Are you ready to play a vital role in transforming healthcare delivery? We're seeking a proactive and detail-driven MSK Health Administrator to support our Rehab and Pelvic Health teams. This is your chance to step into a dynamic environment where your coordination skills, initiative, and commitment to service excellence will help improve the lives of patients every day.
We are looking for a reliable, enthusiastic, and organised individual who takes pride in delivering excellent administrative support. You will have a keen eye for detail, strong interpersonal skills, and a proactive approach to problem-solving.
If you are passionate about helping others, have strong communication skills, and are looking to develop your career within the NHS, we would love to hear from you.
Please note: Due to recent changes in UK immigration and visa rules, this role is unlikely to be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on thegov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role.
Main duties of the job
a) Manage the end-to-end administration of patient pathways, from referral through to discharge.
b) Providing high quality reception duties, greeting and arriving patients for appointments and responding to patient queries in a professional and timely manner on our reception desk.
c) Coordinate clinic appointments, cancellations, and rebooking's, ensuring timely communication with patients.
d) Liaise with clinicians and healthcare professionals to support smooth service delivery.
e) Providing information and support to patients regarding appointments and services.
f) Managing patient queries professionally and resolving issues effectively via telephone, email, and face-to-face contact.
g) Acting as a first point of contact for patient queries and concerns.
h) Accurately update electronic records and maintain data confidentiality in line with Trust policies.
i) Contribute to the continuous improvement of MSK administrative processes.
j) Ensure accurate data input using patient administration systems such as SystmOne.
k) Work closely with the MSK clinical team to ensure all documentation and correspondence are processed accurately and promptly.
l) Monitor and action incoming emails, referrals and triage outcomes, escalating issues when necessary.
m) Support service audits, data collection, and performance reporting as required.
About us
We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.
Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.
Why work for us?o Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeingo Varied environments: community hospitals, patients' homes, and bases across Sussexo Flexible working options: part-time, flexi-time, annualised hours, and flexi-retiremento Excellent training, development, and research opportunitieso Accredited Living Wage Employer, we ensure fair pay for all our staffo Cost-effective workplace nurseries in Crawley, Hove, and Brightono Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networkso Level 3 Disability Confident Leader and Veteran Aware Trust
Our values--Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence--guide everything we do.
We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.
This post may close early if sufficient applications are received.
Details
Date posted
16 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
150-CP2721-PC-B
Job locations
Brighton General Hospital
Elm Grove
Brighton
BN2 3EW
United Kingdom
Job description
Job responsibilities
a) Book, amend and cancel patient appointments using the computer-based booking system and the telephone call handling system.
b) Arrange cover for clinics within the constraints notified by the Admin Team Leads.
c) Conversion of appointment slots under the direction of the Admin Team Leads.
d) Monitor waiting lists and book patients in according to the longest wait.
e) Contribute to reducing the number of long waiters the service has.
f) Ordering stock across all services, non-clinical.
g) To help cover other admin sites when there is the need.
h) Check new referral details for completeness and accuracy using the NHS number and update and amend patient details as necessary.
i) Compare new referral details with any existing registration details to ensure accuracy and avoid duplication. Accurately input patient referral details on to the Trust computer system.
j) Take responsibility for liaising with professional colleagues to avoid unnecessary delays in the referral process.
k) Communicate clearly and effectively with other professionals, outside agencies and patients.
l) Ensure patient information remains confidential and that patient records are secure to assure confidentiality.
m) Use the telephone, email or written media to make or amend patient appointments and deal with enquiries from patients or staff.
n) To carry out other duties which fall within the remit of this post as required by the Admin Team Leads.
o) To contribute to the development of the admin service.
Job description
Job responsibilities
a) Book, amend and cancel patient appointments using the computer-based booking system and the telephone call handling system.
b) Arrange cover for clinics within the constraints notified by the Admin Team Leads.
c) Conversion of appointment slots under the direction of the Admin Team Leads.
d) Monitor waiting lists and book patients in according to the longest wait.
e) Contribute to reducing the number of long waiters the service has.
f) Ordering stock across all services, non-clinical.
g) To help cover other admin sites when there is the need.
h) Check new referral details for completeness and accuracy using the NHS number and update and amend patient details as necessary.
i) Compare new referral details with any existing registration details to ensure accuracy and avoid duplication. Accurately input patient referral details on to the Trust computer system.
j) Take responsibility for liaising with professional colleagues to avoid unnecessary delays in the referral process.
k) Communicate clearly and effectively with other professionals, outside agencies and patients.
l) Ensure patient information remains confidential and that patient records are secure to assure confidentiality.
m) Use the telephone, email or written media to make or amend patient appointments and deal with enquiries from patients or staff.
n) To carry out other duties which fall within the remit of this post as required by the Admin Team Leads.
o) To contribute to the development of the admin service.
Person Specification
Qualifications
Essential
- NVQ Level 3 or equivalent qualification in business administration.
- Applicants with a lower-level qualification who have equivalent experience will be considered
- School leaving qualification (GCSE or equivalent) in Maths and English language or able to demonstrate equivalent competence.
Experience
Essential
- Working in an office environment where a large and diverse range of callers and visitors are received.
- Dealing directly with customers, patients and members of the public.
- Arranging meetings involving people from different organisations - including co-ordinating diaries, booking meeting rooms and sending out agendas and papers.
- Stock control, ordering supplies and processing financial documentation.
- Contributing to the development of administrative or office procedures.
- Communicating effectively with a diverse range of people.
- Handling personally or commercially sensitive information.
- Organising the work of others - including setting up rotas, monitoring workload and performance.
Skills
Essential
- Competent IT skills
- To be able to demonstrate problem-solving skills.
- Ability to manage a busy workload, using effective time management, prioritisation skills.
- Physical ability and health to undertake a full clinical caseload in the outpatient setting.
- Able to use keyboard / computer.
- Knowledge and experience in using commonly used IT systems such as Microsoft Word, Excel,
- To manage and respond promptly to email and telephone correspondence
Desirable
- SystmOne knowledge
Other
Essential
- Ability to travel to other sites
Person Specification
Qualifications
Essential
- NVQ Level 3 or equivalent qualification in business administration.
- Applicants with a lower-level qualification who have equivalent experience will be considered
- School leaving qualification (GCSE or equivalent) in Maths and English language or able to demonstrate equivalent competence.
Experience
Essential
- Working in an office environment where a large and diverse range of callers and visitors are received.
- Dealing directly with customers, patients and members of the public.
- Arranging meetings involving people from different organisations - including co-ordinating diaries, booking meeting rooms and sending out agendas and papers.
- Stock control, ordering supplies and processing financial documentation.
- Contributing to the development of administrative or office procedures.
- Communicating effectively with a diverse range of people.
- Handling personally or commercially sensitive information.
- Organising the work of others - including setting up rotas, monitoring workload and performance.
Skills
Essential
- Competent IT skills
- To be able to demonstrate problem-solving skills.
- Ability to manage a busy workload, using effective time management, prioritisation skills.
- Physical ability and health to undertake a full clinical caseload in the outpatient setting.
- Able to use keyboard / computer.
- Knowledge and experience in using commonly used IT systems such as Microsoft Word, Excel,
- To manage and respond promptly to email and telephone correspondence
Desirable
- SystmOne knowledge
Other
Essential
- Ability to travel to other sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sussex Community NHS Foundation Trust
Address
Brighton General Hospital
Elm Grove
Brighton
BN2 3EW
United Kingdom
Employer's website
https://www.sussexcommunity.nhs.uk/work-with-us/ (Opens in a new tab)
Employer details
Employer name
Sussex Community NHS Foundation Trust
Address
Brighton General Hospital
Elm Grove
Brighton
BN2 3EW
United Kingdom
Employer's website
https://www.sussexcommunity.nhs.uk/work-with-us/ (Opens in a new tab)
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
Success!
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Patient Experience Advisor
Sussex Community NHS Foundation Trust View all jobs
Posted 19 day(s) ago
Reference: 150-GM2929-COR-A
Job summary
About the RoleWe are looking for a compassionate and detail-orientedPatient Experience Advisor to join our team. This role is central to ensuring that patients, families, and carers receive a positive experience when raising concerns or complaints about their care. You will act as the first point of contact for individuals who wish to provide feedback, ensuring that all complaints are handled professionally, promptly, and in line with the Parliamentary Health Service Ombudsman complaint handling standards.
Main duties of the job
Key Responsibilities
- Manage and respond to patient complaints and concerns in accordance with NHS Complaints Regulations.
- Provide clear, empathetic communication to patients and families throughout the complaints process.
- Liaise with clinical and non-clinical teams to support investigations and resolve issues effectively.
- Maintain accurate records and produce reports to support service improvement.
- Promote a culture of openness, learning, and continuous improvement across the Trust.
About You
- Excellent communication and interpersonal skills with a strong sense of empathy.
- Ability to remain calm and professional in challenging situations.
- Strong organisational skills and attention to detail.
- Experience in complaints handling or patient experience within a healthcare setting is desirable.
- Knowledge of NHS policies and the Duty of Candour is an advantage.
About us
We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.
Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.
Why work for us?o Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeingo Varied environments: community hospitals, patients' homes, and bases across Sussexo Flexible working options: part-time, flexi-time, annualised hours, and flexi-retiremento Excellent training, development, and research opportunitieso Accredited Living Wage Employer, we ensure fair pay for all our staffo Cost-effective workplace nurseries in Crawley, Hove, and Brightono Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networkso Level 3 Disability Confident Leader and Veteran Aware Trust
Our values--Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence--guide everything we do.
We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.
This post may close early if sufficient applications are received.
Details
Date posted
16 September 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,073 to £39,043 a year per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
150-GM2929-COR-A
Job locations
Bramber Building, Brighton General
Elm Grove
Brighton
BN2 3EW
United Kingdom
Job description
Job responsibilities
As the Patient Experience Advisor, the post holder will promote a culture of excellence in service user experience as the first point of contact for patients and service user, or their representatives, seeking advice and information or to raise concerns or provide feedback.
They are responsible for handling PALS queries and complaints and ensuring these are properly managed and resolved.
Working with staff and patients, they will identify improvements and monitor the implementation of any actions to be taken to improve patient outcomes, whilst supporting the delivery targets within the Patient Experience Strategy.
They will support service user surveys and feedback questionnaires and other appropriate methods of gaining feedback.
The post holder will be required to escalate any significant areas of concern or risk to the Patient Experience Lead in a timely manner.
Job description
Job responsibilities
As the Patient Experience Advisor, the post holder will promote a culture of excellence in service user experience as the first point of contact for patients and service user, or their representatives, seeking advice and information or to raise concerns or provide feedback.
They are responsible for handling PALS queries and complaints and ensuring these are properly managed and resolved.
Working with staff and patients, they will identify improvements and monitor the implementation of any actions to be taken to improve patient outcomes, whilst supporting the delivery targets within the Patient Experience Strategy.
They will support service user surveys and feedback questionnaires and other appropriate methods of gaining feedback.
The post holder will be required to escalate any significant areas of concern or risk to the Patient Experience Lead in a timely manner.
Person Specification
Qualifications/Experience
Essential
- Degree level qualification or equivalent experience in a relevant field
- 3 years' experience of working in a complaints or patient experience role
- High degree of computer literacy and sound proven experience of using Word, Excel and Outlook
Skills
Essential
- Excellent written and verbal skills and the ability to communicate at all levels, both internally and externally and with both Trust staff and members of the public
- Knowledge and understanding of the princi-ples and practice of complaints handling, PALS ,patient experience
- Ability to deal with complex, confidential and sensitive information in an appropriate manner
Knowledge
Essential
- Knowledge of Care Quality Commission and other external regulators
Person Specification
Qualifications/Experience
Essential
- Degree level qualification or equivalent experience in a relevant field
- 3 years' experience of working in a complaints or patient experience role
- High degree of computer literacy and sound proven experience of using Word, Excel and Outlook
Skills
Essential
- Excellent written and verbal skills and the ability to communicate at all levels, both internally and externally and with both Trust staff and members of the public
- Knowledge and understanding of the princi-ples and practice of complaints handling, PALS ,patient experience
- Ability to deal with complex, confidential and sensitive information in an appropriate manner
Knowledge
Essential
- Knowledge of Care Quality Commission and other external regulators
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sussex Community NHS Foundation Trust
Address
Bramber Building, Brighton General
Elm Grove
Brighton
BN2 3EW
United Kingdom
Employer's website
https://www.sussexcommunity.nhs.uk/work-with-us/ (Opens in a new tab)
Employer details
Employer name
Sussex Community NHS Foundation Trust
Address
Bramber Building, Brighton General
Elm Grove
Brighton
BN2 3EW
United Kingdom
Employer's website
https://www.sussexcommunity.nhs.uk/work-with-us/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 19 day(s) ago
Reference: A4953-26-0005
Job summary
Longrove Surgery are looking for a General Practice Assistant (GPA) to join the team. The applicant must have experience in working with the NHS, have good computer skills and offer excellent customer service. A candidate who has undertaken the General Practice Assistant course for Primary Care is preferable, however this is not essential.
Our GPAs are key contributors in supporting the smooth running of the practice by providing internal administrative support necessary for the practice team to meet the needs of and caring for our patients. This role provides an accessible, safe and effective line of communication for patients. The purpose of this supporting role is to ensure that our patients receive an all-around excellent experience.
Main duties of the job
The main duties are to
- Deal with the incoming correspondence to the practice via letter and email
- Work with the Amina system to ensure correct clinical coding of letters and contact patients accordingly
- Liaise with patients via incoming phone calls to the practice
- Work with our prescription clerk team to ensure patients receive repeat prescriptions in a timely manner
- Work with our other GPs and Care Navigation team to ensure processing of eConsults is completed within designated time frames
About us
We are a friendly, supportive training practice in North London. We currently have 8 salaried GPs, 5 GP Partners and a Management Partner. We also have nurses, HCAs and a pharmacist in our clinical team.
We are a training practice and have approximately 17,500 patients.
We are located in a Primary Care Health Centre and are looking to expand our administration team. We have a large admin team to assist the clinicians which includes GP Assistants, Prescription Clerks and Medical Secretaries.
Our practice is part of a Primary Care Network and actively involved in a range of schemes and services to provide high quality to the local population.
Details
Date posted
16 September 2026
Pay scheme
Other
Salary
£13.48 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A4953-26-0005
Job locations
Vale Drive Primary Care Centre
Vale Drive
Barnet
Hertfordshire
EN5 2ED
United Kingdom
Job description
Job responsibilities
The main duties are to
- Deal with the incoming correspondence to the practice via letter and email
- Work with the Amina system to ensure correct clinical coding of letters and contact patients accordingly
- Liaise with patients via incoming phone calls to the practice
- Work with our prescription clerk team to ensure patients receive repeat prescriptions in a timely manner
- Work with our other GPs and Care Navigation team to ensure processing of eConsults is completed within designated time frames
Job description
Job responsibilities
The main duties are to
- Deal with the incoming correspondence to the practice via letter and email
- Work with the Amina system to ensure correct clinical coding of letters and contact patients accordingly
- Liaise with patients via incoming phone calls to the practice
- Work with our prescription clerk team to ensure patients receive repeat prescriptions in a timely manner
- Work with our other GPs and Care Navigation team to ensure processing of eConsults is completed within designated time frames
Person Specification
Experience
Essential
- Experience in General Practice (primary care) is preferable
- Completion of the General Practice Assistant Programme is desirable but not essential
Qualifications
Essential
- GCSE grade A to C in English and Maths
Person Specification
Experience
Essential
- Experience in General Practice (primary care) is preferable
- Completion of the General Practice Assistant Programme is desirable but not essential
Qualifications
Essential
- GCSE grade A to C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Longrove Surgery
Address
Vale Drive Primary Care Centre
Vale Drive
Barnet
Hertfordshire
EN5 2ED
United Kingdom
Employer's website
Employer details
Employer name
Longrove Surgery
Address
Vale Drive Primary Care Centre
Vale Drive
Barnet
Hertfordshire
EN5 2ED
United Kingdom
Employer's website
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Cook
North Cheshire and Mersey NHS Foundation Trust (WHH) View all jobs
Posted 19 day(s) ago
Reference: 370-ANC2WCS-a1993
Job summary
Previous applicants need not apply
We require a Cook in our Catering Team to prepare & serve patients meals, ensuring this is carried out in accordance with the Food Safety act 1990 and the Food Hygiene Regulations 1995 and any subsequent Food Safety Legislation
Main duties of the job
1.To communicate on a daily basis with patients, nursing staff and colleagues. Contact with nursing staff may be either face to face within the hospital or by the receiving of telephone requests into the department for extra meals or special diets.
2.To receive deliveries on an occasional basis within the catering department.
3.To liaise with Manager and Supervisors daily and act upon any specific tasks required.
4.To allow new starters to shadow various duties in the department such as cooking and food service.
5.To participate in Trust mandatory training or any departmental specific training.
6.To ensure patients receive any special diets requested.
7.The preparation of buffets or hospitality requests.
8.Maintain high standards of food safety in line with Environmental Health and legislative requirements and ensure the departmental Hazard Analysis system is adhered to.
9.Preparation and cooking of the patients meals ensuring all standard recipes and
allergen legislation is adhered to.
About us
North Cheshire and Mersey NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff. We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.
Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.
Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.
A CQC-rated 'good' organisation with 'outstanding' features, we are working towards university hospital status, having achieved teaching hospital status in 2019.
We employ nearly 5,000 people from over 80 nationalities, striving to be a diverse, inclusive employer and recognised leader in equality. We support flexible working, welcoming flexible applications. Proud of our many accreditations, we are embedding an anti-racist approach in all we do.
Details
Date posted
16 September 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year per annum, pro rata
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
370-ANC2WCS-a1993
Job locations
Warrington
Lovely Lane
Warrington
WA5 1QG
United Kingdom
Job description
Job responsibilities
To respond to patient comments or complaints regarding any food quality issues and ensure appropriate action is taken
Liaise with all staff regarding any service issues and any changes to Menus on a daily basis
To work with any new starters to the department, demonstrating tasks and methods of work.
Report any maintenance problems or defects within the Kitchen to the Estates Department.
To deal with deliveries on an occasional basis, receiving any deliveries into the department, ensuring correct procedures are carried out in accordance with the HACCP system.
Job description
Job responsibilities
To respond to patient comments or complaints regarding any food quality issues and ensure appropriate action is taken
Liaise with all staff regarding any service issues and any changes to Menus on a daily basis
To work with any new starters to the department, demonstrating tasks and methods of work.
Report any maintenance problems or defects within the Kitchen to the Estates Department.
To deal with deliveries on an occasional basis, receiving any deliveries into the department, ensuring correct procedures are carried out in accordance with the HACCP system.
Person Specification
Experience
Essential
- Demonstrate knowledge of bulk cooking
- Give an example
- 1 Year experience
Desirable
- Working as a team
- Knowledge of large scale catering
Experience
Essential
- Minimum 2 years
- Clear communication skills
Desirable
- Basic Food Hygeine
- Allergen awareness
- NVQ Level 1/2
Experience
Essential
- Able to work un supervised
Desirable
- Understanding of HACCAP
- Evidence to support knowledge
Team work
Essential
- Able to work un supervised
- Communicate current legislation
Desirable
- Working as a team
- Explain all aspects of the job advertised
Cooking
Essential
- Be able to demonstrate creation of a menu
- Communicate current legislation
Desirable
- Basic Food Hygeine
- Work well within a large team
Fitness
Essential
- Physically Fit
Desirable
- Understanding of HACCAP
Person Specification
Experience
Essential
- Demonstrate knowledge of bulk cooking
- Give an example
- 1 Year experience
Desirable
- Working as a team
- Knowledge of large scale catering
Experience
Essential
- Minimum 2 years
- Clear communication skills
Desirable
- Basic Food Hygeine
- Allergen awareness
- NVQ Level 1/2
Experience
Essential
- Able to work un supervised
Desirable
- Understanding of HACCAP
- Evidence to support knowledge
Team work
Essential
- Able to work un supervised
- Communicate current legislation
Desirable
- Working as a team
- Explain all aspects of the job advertised
Cooking
Essential
- Be able to demonstrate creation of a menu
- Communicate current legislation
Desirable
- Basic Food Hygeine
- Work well within a large team
Fitness
Essential
- Physically Fit
Desirable
- Understanding of HACCAP
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North Cheshire and Mersey NHS Foundation Trust (WHH)
Address
Warrington
Lovely Lane
Warrington
WA5 1QG
United Kingdom
Employer's website
Employer details
Employer name
North Cheshire and Mersey NHS Foundation Trust (WHH)
Address
Warrington
Lovely Lane
Warrington
WA5 1QG
United Kingdom
Employer's website
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Minor Injuries Outpatients Receptionist
Betsi Cadwaladr University Health Board View all jobs
Posted 19 day(s) ago
Reference: 050-AC456-0926W
Job summary
To provide an effective and efficient outpatient appointment service. The post holder acts as the first point of contact for telephone communication for the Specialist Nurses, thereby supporting the delivery of quality care to patients within the BCLUHB. The post holder will administer clinics for the OPD and Minor Injuries Unit and carry out general clerical duties to facilitate the daily operation of the office.
Main duties of the job
The receptionist will work closely with the Specialist Nurses; the post holder is required to work accurately and independently, within guidelines after training in the patient focused booking of appointments. Use their own initiative and judgement, rather than supervised, deciding when necessary to consult their manager.
The ability to speak Welsh is essential for this role
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Details
Date posted
16 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£26,813 to £27,890 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
050-AC456-0926W
Job locations
Llandudno
Hospital Road
Llandudno
LL30 1LB
United Kingdom
Job description
Job responsibilities
To provide an efficient reception and administrative service to the MIU Department and Outpatients whilst working as part of a multi-disciplinary team to ensure that an effective service is provided and patient satisfaction is maximised.
To promptly and efficiently exercise own judgement to resolve patient queries within own professional constraints.
By the nature of the duties, the post holder will be required to maintain strict confidentiality and will be expected to deal with staff, patients, carers and relatives with courtesy and discretion at all times.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
To provide an efficient reception and administrative service to the MIU Department and Outpatients whilst working as part of a multi-disciplinary team to ensure that an effective service is provided and patient satisfaction is maximised.
To promptly and efficiently exercise own judgement to resolve patient queries within own professional constraints.
By the nature of the duties, the post holder will be required to maintain strict confidentiality and will be expected to deal with staff, patients, carers and relatives with courtesy and discretion at all times.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications and knowledge
Essential
- Able to demonstrate English and Mathematics to GCSE or equivalent level
- NVQ Level 3 Customer Care or equivalent qualification or experience
- AMSPAR Diploma in Medical Reception Level 3 or equivalent qualification or experience
Experience
Essential
- Previous clerical/office/reception experience
- Customer Service experience
Desirable
- Previous NHS experience
Skills , Attributes and Values
Essential
- Able to keep pace with a fast moving and highly demanding environment
- Excellent communication skills
- Ability to work to strict deadlines and prioritise tasks
- Able to work as part of a team
- Ability to speak Welsh
Desirable
- Previous use of the hospital systems i.e. Symphony / WPAS
- Previous experience of communication, confidential information
Person Specification
Qualifications and knowledge
Essential
- Able to demonstrate English and Mathematics to GCSE or equivalent level
- NVQ Level 3 Customer Care or equivalent qualification or experience
- AMSPAR Diploma in Medical Reception Level 3 or equivalent qualification or experience
Experience
Essential
- Previous clerical/office/reception experience
- Customer Service experience
Desirable
- Previous NHS experience
Skills , Attributes and Values
Essential
- Able to keep pace with a fast moving and highly demanding environment
- Excellent communication skills
- Ability to work to strict deadlines and prioritise tasks
- Able to work as part of a team
- Ability to speak Welsh
Desirable
- Previous use of the hospital systems i.e. Symphony / WPAS
- Previous experience of communication, confidential information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Betsi Cadwaladr University Health Board
Address
Llandudno
Hospital Road
Llandudno
LL30 1LB
United Kingdom
Employer's website
https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)
Employer details
Employer name
Betsi Cadwaladr University Health Board
Address
Llandudno
Hospital Road
Llandudno
LL30 1LB
United Kingdom
Employer's website
https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Acute Paediatrics - Medical Secretary
Betsi Cadwaladr University Health Board View all jobs
Posted 19 day(s) ago
Reference: 050-AC457-0926
Job summary
An accurate, confidential and supportive administration service for patients, clinical teams, carers and internal and external agencies (e.g. Local Authority, Third Sector, CAIS) in order to: Provide a safe and efficient patient pathway and provide information and appropriate support to families and carers.
The post holder will support the delivery of a comprehensive high quality medical secretarial administrative service.
Main duties of the job
We are looking for an enthusiastic, motivated and experienced secretary for the Acute Paediatrics Department. This is a full time, permanent post, which covers a range of administrative tasks to maintain a prompt and accurate secretarial service.
You must have the ability to produce efficient and accurate typing and will therefore have previous secretarial experience. You will have excellent keyboard and audio typing skills and be proficient in the use of Microsoft packages, including Word, Excel and Outlook.
The ability to prioritise your work and be highly organised is paramount to this post, as is excellent interpersonal communication skills, which includes a friendly telephone manner, whilst also providing a professional, sensitive manner and maintaining confidentiality at all times.
If you think you have the above skills and abilities to offer, we very much look forward to hearing from you.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Details
Date posted
16 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£26,813 to £27,890 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
050-AC457-0926
Job locations
Children's Outpatients, Wrexham Maelor Hospital
Croesnewydd Road
Wrexham
LL13 7TD
United Kingdom
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- RSA level 2 or equivalent demonstrable experience
- NVQ Business Administration L3 or equivalent experience
- IT related qualification CLAIT plus /ECDL or equivalent
Desirable
- AMSPAR - City & Guilds L3
- NVQ Customer Service L3
Skills
Essential
- Knowledge of a range of administrative processes
- Experience of working in a busy office environment
- Competently communicates professionally and effectively with all levels of staff both verbally and in writing
- Proficient in use of Microsoft office applications
- Experienced in planning organising and prioritise own workload
- Flexible and adaptable to changing service demands
- Excellent organisational skills
Desirable
- Experience of working in the NHS
- Minute-taking skills
Knowledge
Essential
- Ability to deal with sensitive information
Desirable
- Medical terminology
Personal Qualities
Essential
- Team player
- Approachable /Friendly Confident manner
- Reliable
- Empathetic
Person Specification
Qualifications
Essential
- RSA level 2 or equivalent demonstrable experience
- NVQ Business Administration L3 or equivalent experience
- IT related qualification CLAIT plus /ECDL or equivalent
Desirable
- AMSPAR - City & Guilds L3
- NVQ Customer Service L3
Skills
Essential
- Knowledge of a range of administrative processes
- Experience of working in a busy office environment
- Competently communicates professionally and effectively with all levels of staff both verbally and in writing
- Proficient in use of Microsoft office applications
- Experienced in planning organising and prioritise own workload
- Flexible and adaptable to changing service demands
- Excellent organisational skills
Desirable
- Experience of working in the NHS
- Minute-taking skills
Knowledge
Essential
- Ability to deal with sensitive information
Desirable
- Medical terminology
Personal Qualities
Essential
- Team player
- Approachable /Friendly Confident manner
- Reliable
- Empathetic
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Betsi Cadwaladr University Health Board
Address
Children's Outpatients, Wrexham Maelor Hospital
Croesnewydd Road
Wrexham
LL13 7TD
United Kingdom
Employer's website
https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)
Employer details
Employer name
Betsi Cadwaladr University Health Board
Address
Children's Outpatients, Wrexham Maelor Hospital
Croesnewydd Road
Wrexham
LL13 7TD
United Kingdom
Employer's website
https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Community Staff Nurse
Blackpool Teaching Hospitals NHS Foundation Trust View all jobs
Posted 19 day(s) ago
Reference: 382-NBC143-26
Job summary
An exciting opportunity has arisen for the recruitment of Community Nurses based across the Fylde Coast covering clinics . The advertised roles are permanent positions.
If you are innovative, enthusiastic, have a positive attitude to change and you are an excellent team player, we would like you to join our team to enable us to provide high quality, patient centred, holistic nursing care.
NMC Level 1 Registration (Adult Branch) & Enhanced DBS clearance required.
Car driver essential.
Main duties of the job
The postholder will work as part of a community nursing service working across the Fylde coast, undertaking nursing duties in patients' homes or clinic settings.
To provide safe, effective, individualised care to patients and to give support to families and service users requiring scheduled and unscheduled care interventions.
The role includes planning, implementing and evaluating programmes of care, initiating changes to care and escalation, if required, to the senior community nurse and the wider team.
To monitor the condition and health needs of patients on a continual basis in partnership with colleagues, families and carers, referring to others for reassessment, when required.
About us
Blackpool Teaching Hospitals NHS Foundation Trust is a large, integrated provider of acute and community services to the 445,000 population of the Fylde coast health economy and the estimated 11 million visitors to the seaside town of Blackpool. With patients and families at the heart of all we do, we are committed to creating a culture that empowers our staff and inspires us all to deliver first class clinical care. We form a central part of the Healthier Fylde Coast Integrated Care Partnership and our progressive approach to partnership working in the area provides an enviable opportunity to redesign and deliver services that meet the challenges of today's health system.
We are not underestimating the challenges facing today's health system but believe there are the foundations here in Blackpool to deliver truly excellent, integrated services that can make a major impact on the lives of the thousands of people we serve.
Details
Date posted
16 September 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,073 to £39,043 a year per annum
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
382-NBC143-26
Job locations
Clinics locations across the Fylde Coast
Clinics locations across the Fylde Coast
Clinics locations across the Fylde Coast
FY4 1TJ
United Kingdom
Job description
Job responsibilities
Assess, plan, implement and evaluate the individual requirements of patients and carers referred to District Nursing
Provide a high standard of evidence based nursing care to patients in the Community.
Use a high level of communication skills with patients and their families, including those with English as a second language or learning disabilities.
Actively seek to promote health both individually and to patients and carers.
Administer drugs within NMC guidelines.
Please read the full job description and person specification attached.
Job description
Job responsibilities
Assess, plan, implement and evaluate the individual requirements of patients and carers referred to District Nursing
Provide a high standard of evidence based nursing care to patients in the Community.
Use a high level of communication skills with patients and their families, including those with English as a second language or learning disabilities.
Actively seek to promote health both individually and to patients and carers.
Administer drugs within NMC guidelines.
Please read the full job description and person specification attached.
Person Specification
Education and Qualification
Essential
- Registered Nurse level 1
- Current NMC registration
- Evidence of ongoing professional development
- Supervisor/Assessor competence or willingness to undertake
Desirable
- Additional Nursing Qualification relevant to continence
Experience and Knowledge
Essential
- Able to deal with difficult situations.
- Ability to Identify and assess patients' needs.
- Ability to use resources appropriately.
- Multidisciplinary working
- Willingness to undertake further training specific to role
Desirable
- Post registration experience
Skills and Ability
Essential
- Good team worker.
- Ability to organise self and others by prioritising and delegating as needed
- Good time management skills.
- Ability to educate others
- IT literate
- Clinical audit knowledge or ability to participate.
- Willing to develop professionally.
- Up to date knowledge of current NHS issues and aware of current trends in the NHS.
- Ability to confidently make decisions based on evidence based practice
- Excellent communication skills
- Able to communicate sensitive information to patients.
- Ability to ensure equality and value diversity.
- Understand implications of lone working
- Demonstrates personal value that align with the Trust values
- Flexible attitude to work
- Motivated
- Evidence of self-development
- Ability to communicate effectively in English
- Car owner/driver or suitable alternative transport to enable you to undertake the job
Person Specification
Education and Qualification
Essential
- Registered Nurse level 1
- Current NMC registration
- Evidence of ongoing professional development
- Supervisor/Assessor competence or willingness to undertake
Desirable
- Additional Nursing Qualification relevant to continence
Experience and Knowledge
Essential
- Able to deal with difficult situations.
- Ability to Identify and assess patients' needs.
- Ability to use resources appropriately.
- Multidisciplinary working
- Willingness to undertake further training specific to role
Desirable
- Post registration experience
Skills and Ability
Essential
- Good team worker.
- Ability to organise self and others by prioritising and delegating as needed
- Good time management skills.
- Ability to educate others
- IT literate
- Clinical audit knowledge or ability to participate.
- Willing to develop professionally.
- Up to date knowledge of current NHS issues and aware of current trends in the NHS.
- Ability to confidently make decisions based on evidence based practice
- Excellent communication skills
- Able to communicate sensitive information to patients.
- Ability to ensure equality and value diversity.
- Understand implications of lone working
- Demonstrates personal value that align with the Trust values
- Flexible attitude to work
- Motivated
- Evidence of self-development
- Ability to communicate effectively in English
- Car owner/driver or suitable alternative transport to enable you to undertake the job
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Blackpool Teaching Hospitals NHS Foundation Trust
Address
Clinics locations across the Fylde Coast
Clinics locations across the Fylde Coast
Clinics locations across the Fylde Coast
FY4 1TJ
United Kingdom
Employer's website
https://www.blackpoolteachinghospitals.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Blackpool Teaching Hospitals NHS Foundation Trust
Address
Clinics locations across the Fylde Coast
Clinics locations across the Fylde Coast
Clinics locations across the Fylde Coast
FY4 1TJ
United Kingdom
Employer's website
https://www.blackpoolteachinghospitals.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Community Staff Nurse
Blackpool Teaching Hospitals NHS Foundation Trust View all jobs
Posted 19 day(s) ago
Reference: 382-NBC139-26
Job summary
An exciting opportunity has arisen for the recruitment of a Community Staff Nurse based at Great Eccleston Nursing Team. The advertised role is a Temporary Fixed Term 11 month post (30.0 hours per week).
It is essential that you have a full UK driving licence and access to a car for this Community Nursing role.
If you are innovative, enthusiastic, have a positive attitude to change and you are an excellent team player, we would like you to join our team to enable us to provide high quality, patient centred, holistic nursing care.
NMC Level 1 Registration (Adult Branch) & Enhanced DBS clearance required.
Car driver essential.
Main duties of the job
The postholder will work as part of a community nursing service working across the Fylde coast, undertaking nursing duties in patients' homes or clinic settings.
To provide safe, effective, individualised care to patients and to give support to families and service users requiring scheduled and unscheduled care interventions.
The role includes planning, implementing and evaluating programmes of care, initiating changes to care and escalation, if required, to the senior community nurse and the wider team.
To monitor the condition and health needs of patients on a continual basis in partnership with colleagues, families and carers, referring to others for reassessment, when required.
About us
Blackpool Teaching Hospitals NHS Foundation Trust is a large, integrated provider of acute and community services to the 445,000 population of the Fylde coast health economy and the estimated 11 million visitors to the seaside town of Blackpool. With patients and families at the heart of all we do, we are committed to creating a culture that empowers our staff and inspires us all to deliver first class clinical care. We form a central part of the Healthier Fylde Coast Integrated Care Partnership and our progressive approach to partnership working in the area provides an enviable opportunity to redesign and deliver services that meet the challenges of today's health system.
We are not underestimating the challenges facing today's health system but believe there are the foundations here in Blackpool to deliver truly excellent, integrated services that can make a major impact on the lives of the thousands of people we serve.
Details
Date posted
16 September 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,073 to £39,043 a year per annum
Contract
Fixed term
Duration
11 months
Working pattern
Part-time
Reference number
382-NBC139-26
Job locations
Great Eccleston HC
40 Raikes Road
Great Eccleston
PR3 0ZA
United Kingdom
Job description
Job responsibilities
Assess, plan, implement and evaluate the individual requirements of patients and carers referred to District Nursing
Provide a high standard of evidence based nursing care to patients in the Community.
Use a high level of communication skills with patients and their families, including those with English as a second language or learning disabilities.
Actively seek to promote health both individually and to patients and carers.
Administer drugs within NMC guidelines.
Please read the full job description and person specification attached.
Job description
Job responsibilities
Assess, plan, implement and evaluate the individual requirements of patients and carers referred to District Nursing
Provide a high standard of evidence based nursing care to patients in the Community.
Use a high level of communication skills with patients and their families, including those with English as a second language or learning disabilities.
Actively seek to promote health both individually and to patients and carers.
Administer drugs within NMC guidelines.
Please read the full job description and person specification attached.
Person Specification
Education and Qualification
Essential
- Registered Nurse level 1
- Evidence of ongoing professional development
- Current NMC registration
- Supervisor/Assessor competence or willingness to undertake
Desirable
- V150/V100/V300 Prescriber
- Evidence of CPD - Management of Leg Ulcers CPD Module
- Evidence of CPD - Tissue Viability CPD module
Experience and Knowledge
Essential
- Post registration experience
- Able to deal with difficult situations
- Ability to Identify and assess patients' needs
- Ability to use resources appropriately
- Multidisciplinary working
- Willingness to undertake further training specific to role
Desirable
- Previous community nursing experience
Skills and Ability
Essential
- Good team worker.
- Ability to organise self and others by prioritising and delegating as needed
- Good time management skills.
- Ability to educate others
- IT literate
- Clinical audit knowledge or ability to participate.
- Willing to develop professionally.
- Up to date knowledge of current NHS issues and aware of current trends in the NHS
- Ability to confidently make decisions based on evidence based practice
- Excellent communication skills.
- Able to communicate sensitive information to patients.
- Ability to ensure equality and value diversity.
- Understand implications of lone working
- Demonstrates personal value that align with the Trust values
- Flexible attitude to work
- Car owner/driver or suitable alternative transport to enable you to undertake the job
- Motivated
- Evidence of self-development
- Ability to communicate effectively in English
Person Specification
Education and Qualification
Essential
- Registered Nurse level 1
- Evidence of ongoing professional development
- Current NMC registration
- Supervisor/Assessor competence or willingness to undertake
Desirable
- V150/V100/V300 Prescriber
- Evidence of CPD - Management of Leg Ulcers CPD Module
- Evidence of CPD - Tissue Viability CPD module
Experience and Knowledge
Essential
- Post registration experience
- Able to deal with difficult situations
- Ability to Identify and assess patients' needs
- Ability to use resources appropriately
- Multidisciplinary working
- Willingness to undertake further training specific to role
Desirable
- Previous community nursing experience
Skills and Ability
Essential
- Good team worker.
- Ability to organise self and others by prioritising and delegating as needed
- Good time management skills.
- Ability to educate others
- IT literate
- Clinical audit knowledge or ability to participate.
- Willing to develop professionally.
- Up to date knowledge of current NHS issues and aware of current trends in the NHS
- Ability to confidently make decisions based on evidence based practice
- Excellent communication skills.
- Able to communicate sensitive information to patients.
- Ability to ensure equality and value diversity.
- Understand implications of lone working
- Demonstrates personal value that align with the Trust values
- Flexible attitude to work
- Car owner/driver or suitable alternative transport to enable you to undertake the job
- Motivated
- Evidence of self-development
- Ability to communicate effectively in English
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Blackpool Teaching Hospitals NHS Foundation Trust
Address
Great Eccleston HC
40 Raikes Road
Great Eccleston
PR3 0ZA
United Kingdom
Employer's website
https://www.blackpoolteachinghospitals.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Blackpool Teaching Hospitals NHS Foundation Trust
Address
Great Eccleston HC
40 Raikes Road
Great Eccleston
PR3 0ZA
United Kingdom
Employer's website
https://www.blackpoolteachinghospitals.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
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Community Staff Nurse
Blackpool Teaching Hospitals NHS Foundation Trust View all jobs
Posted 19 day(s) ago
Reference: 382-NBC140-26
Job summary
We are looking for a dedicated and forward-thinking senior band 5 registered nurse to join our new self-care team. If you have the ability to engage staff in supporting our patients on their self-care journey, you would be perfect for our team.
Main duties of the job
The successful candidate will have experience of community-based care, be passionate about patient's choices & their abilities to self-manage and instigate personalised care.
The candidate will work across the Fylde Coast, as part of a community nursing service, undertaking nursing duties in patients' homes or clinic settings. Supporting patients towards becoming experts in their own health care interventions. To provide safe, effective, individualised care to patients and to give support to their families
Your responsibilities will be to support junior staff in delivering a high quality service, which will include oversight of clinical caseloads, clinical supervision and training. The role will also include facilitation of learning and competence for staff & patients, ensuring they feel confident and able to optimise their skills, maximising the benefits of self-management.
The candidate must be willing to undertake training around health coaching, shared decision making and the personalised care agenda, actively promoting a self-care model whilst ensuring you have the core clinical skills required.
Utilising support services throughout Fylde Coast, the candidate will support the provision of personalised high-quality care, ensure better patient outcomes, and positively influence service implementation and change.
About us
Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.
As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents -it's not just a good place to work; it's a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.
Details
Date posted
16 September 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,073 to £39,043 a year pro rota
Contract
Permanent
Working pattern
Full-time
Reference number
382-NBC140-26
Job locations
South shore primary care centre
lytham road
blackpool
FY4 1TJ
United Kingdom
Job description
Job responsibilities
Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.
As one of the United Kingdoms largest coastal resort, Blackpool has plenty to offer its residents its not just a good place to work; its a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.
Please see job description and person specification for full details.
Job description
Job responsibilities
Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.
As one of the United Kingdoms largest coastal resort, Blackpool has plenty to offer its residents its not just a good place to work; its a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.
Please see job description and person specification for full details.
Person Specification
Education and Qualification
Essential
- Registered Nurse level 1
- Current NMC registration
- Evidence of ongoing professional development
- Supervisor/Assessor competence or willingness to undertake
Desirable
- Additional Nursing Qualification relevant to continence
Experience and Knowledge
Essential
- Post registration experience
- Able to deal with difficult situations
- Ability to Identify and assess patients' needs.
- Ability to use resources appropriately.
- Multidisciplinary working
- Willingness to undertake further training specific to role
Skills and Ability
Essential
- Good team worker.
- Ability to organise self and others by prioritising and delegating as needed
- Good time management skills.
- Ability to educate others
- IT literate
- Clinical audit knowledge or ability to participate.
- Willing to develop professionally.
- Up to date knowledge of current NHS issues and aware of current trends in the NHS.
- Ability to confidently make decisions based on evidence based practice
- Excellent communication skills.
- Able to communicate sensitive information to patients.
- Ability to ensure equality and value diversity.
- Understand implications of lone working
- Demonstrates personal value that align with the Trust values
- Flexible attitude to work
- Car owner/driver or suitable alternative transport to enable you to undertake the job
- Motivated
- Evidence of self-development
- Ability to communicate effectively in English
Person Specification
Education and Qualification
Essential
- Registered Nurse level 1
- Current NMC registration
- Evidence of ongoing professional development
- Supervisor/Assessor competence or willingness to undertake
Desirable
- Additional Nursing Qualification relevant to continence
Experience and Knowledge
Essential
- Post registration experience
- Able to deal with difficult situations
- Ability to Identify and assess patients' needs.
- Ability to use resources appropriately.
- Multidisciplinary working
- Willingness to undertake further training specific to role
Skills and Ability
Essential
- Good team worker.
- Ability to organise self and others by prioritising and delegating as needed
- Good time management skills.
- Ability to educate others
- IT literate
- Clinical audit knowledge or ability to participate.
- Willing to develop professionally.
- Up to date knowledge of current NHS issues and aware of current trends in the NHS.
- Ability to confidently make decisions based on evidence based practice
- Excellent communication skills.
- Able to communicate sensitive information to patients.
- Ability to ensure equality and value diversity.
- Understand implications of lone working
- Demonstrates personal value that align with the Trust values
- Flexible attitude to work
- Car owner/driver or suitable alternative transport to enable you to undertake the job
- Motivated
- Evidence of self-development
- Ability to communicate effectively in English
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Blackpool Teaching Hospitals NHS Foundation Trust
Address
South shore primary care centre
lytham road
blackpool
FY4 1TJ
United Kingdom
Employer's website
https://www.blackpoolteachinghospitals.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Blackpool Teaching Hospitals NHS Foundation Trust
Address
South shore primary care centre
lytham road
blackpool
FY4 1TJ
United Kingdom
Employer's website
https://www.blackpoolteachinghospitals.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 19 day(s) ago
Reference: A1479-26-0012
Job summary
Due to a growing workload, we have an exciting opportunity for a Medical Secretary to join our established team of Medical Secretaries and become part of our friendly and supportive practice in South Bristol close to the bustling harbourside and vibrant North Street.
Hours of work: 22.5 per week over 5 days (12-4:30pm / 11:30-4pm)
Main duties of the job
The role will involve the ability to work flexibly to provide efficient, high quality secretarial, administrative and support services to the GPs and health professionals as required and to maintain office cover.
This will involve word processing, typing skills with general clerical work.
About us
Bridge View Medical is an established practice and Primary Care Network in its own right. We have 4 sites in South Bristol all close to the bustling harbourside and vibrant North Street.
With c39,000 patients cared for by a wonderful team of 150 dedicated Partners and staff, we pride ourselves on being a larger practice with all the benefits this has to offer while still retaining a friendly and supportive culture.
We are a teaching, training and research practice and recently became the proud recipient of South Bristol Academy Teaching Practice Award for our outstanding contribution to medical teaching.
Details
Date posted
16 September 2026
Pay scheme
Other
Salary
£26,166 to £29,196.98 a year depending on experience
Contract
Fixed term
Duration
1 years
Working pattern
Part-time, Flexible working
Reference number
A1479-26-0012
Job locations
Malago Surgery
40 St Johns Road
Bristol
BS3 4JE
United Kingdom
Job description
Job responsibilities
Duties and Responsibilities:
Secretarial
- To provide an efficient copy typing and word processing service for GPs and health professionals as required. This includes the typing/proof reading of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner.
- Process and maintain referrals using the E Referral System. Maintain all workstreams within the E Referral system.
- Process patient requests via Klinik
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
- Process private work requests.
- To retrieve medical records and process requests for the completion of medical/insurance records/photocopying and Subject Access Requests requests/checking of notes and processing through data processor.
- Raise invoices and receive payments for private work.
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- To be able to retrieve test results, clinic letters, discharge summaries from appropriate computer systems, or liaise with secondary care staff.
- To assist with the gathering of statistics and information when required.
- To provide cover for members of the secretarial team during periods of sickness and annual leave.
- Maintain adequate supplies of office stationery in order to perform your secretarial duties, informing appropriate member of staff when supplies are low.
- Process requests and queries from all systems used within a clinical setting.
- Process requests and queries received via email.
Organisational
- Working as part of a team, with individual responsibilities of ensuring all secretarial tasks are completed to a high standard of professionalism.
- Organise own day to day tasks.
- Make suggestions for improving working procedures
Communication
- Communicate on a daily basis with GPs, care navigators, other clinical or non-clinical staff, health care professionals and other health centre users.
- Communicate daily with patients, face to face and via clinical platforms.
- Interface between surgery, GPs and social services, secondary health centres and community services.
- To be aware of confidentiality and communicate sensitive information in a discreet and sensitive manner.
- Communicate information, messages, results or requests for follow up appointments to patients in a tactful and clear manner. Ensure patients have understood the information that has been given to them.
- To liaise by telephone with a wide range of outside social care services, secondary health centres and other health care service providers.
- To be aware of confidentiality and communication of sensitive information in a discreet and appropriate manner.
- Deal appropriately with general enquiries and requests for information from patients and other service users.
- Ensure urgent referrals are emailed or sent via eRS the appropriate department.
- Work collaboratively with other team members and able to cover their absences across the business
Education and Research
- To participate in mandatory training, personal development plans to learn new skills as part of self and professional development.
Responsibilities common to all posts:
- To ensure that the services managed by the post holder are delivered to a high standard, and to work with the clinical governance team to ensure that appropriate systems and processes are in place, and to ensure that BVM develop an open, learning culture.
- To take personal responsibilities to ensure equalities approach in managing staff, delivery and commissioning services, as well as promoting good practice in implementing relevant statutory requirements.
- To promote effective public, user, and carer involvement in all elements of work.
- To take responsibility for their ongoing personal and professional development through the individual performance review and development process, in dialogue with their line manager.
To take account of the provisions of the Health and Safety At Work Act and:
- To co-operate and enable BVM to carry out their legal duty with regard to Health and Safety
- To not intentionally or recklessly interfere with anything provided for Health and Safety, or for welfare to work.
Dignity at Work Statement
We are committed to treating all of our staff with dignity and respect. You are responsible for behaving in a way that is consistent with the aims of our Equality and Diversity in Employment Policy. This includes not discriminating unfairly in any area of your work and not harassing or otherwise intimidating other members of staff.
Equality Statement
To act in a way that is consistent with Bridge View Medical procedures and the law relating to equality, diversity and rights, and to treat everyone with whom you come into contact equitably, with respect and without discriminating.
To recognise and appreciate that people, both colleagues and service users are different and to act in ways that are consistent with their needs and preferences.
Job description
Job responsibilities
Duties and Responsibilities:
Secretarial
- To provide an efficient copy typing and word processing service for GPs and health professionals as required. This includes the typing/proof reading of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner.
- Process and maintain referrals using the E Referral System. Maintain all workstreams within the E Referral system.
- Process patient requests via Klinik
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
- Process private work requests.
- To retrieve medical records and process requests for the completion of medical/insurance records/photocopying and Subject Access Requests requests/checking of notes and processing through data processor.
- Raise invoices and receive payments for private work.
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- To be able to retrieve test results, clinic letters, discharge summaries from appropriate computer systems, or liaise with secondary care staff.
- To assist with the gathering of statistics and information when required.
- To provide cover for members of the secretarial team during periods of sickness and annual leave.
- Maintain adequate supplies of office stationery in order to perform your secretarial duties, informing appropriate member of staff when supplies are low.
- Process requests and queries from all systems used within a clinical setting.
- Process requests and queries received via email.
Organisational
- Working as part of a team, with individual responsibilities of ensuring all secretarial tasks are completed to a high standard of professionalism.
- Organise own day to day tasks.
- Make suggestions for improving working procedures
Communication
- Communicate on a daily basis with GPs, care navigators, other clinical or non-clinical staff, health care professionals and other health centre users.
- Communicate daily with patients, face to face and via clinical platforms.
- Interface between surgery, GPs and social services, secondary health centres and community services.
- To be aware of confidentiality and communicate sensitive information in a discreet and sensitive manner.
- Communicate information, messages, results or requests for follow up appointments to patients in a tactful and clear manner. Ensure patients have understood the information that has been given to them.
- To liaise by telephone with a wide range of outside social care services, secondary health centres and other health care service providers.
- To be aware of confidentiality and communication of sensitive information in a discreet and appropriate manner.
- Deal appropriately with general enquiries and requests for information from patients and other service users.
- Ensure urgent referrals are emailed or sent via eRS the appropriate department.
- Work collaboratively with other team members and able to cover their absences across the business
Education and Research
- To participate in mandatory training, personal development plans to learn new skills as part of self and professional development.
Responsibilities common to all posts:
- To ensure that the services managed by the post holder are delivered to a high standard, and to work with the clinical governance team to ensure that appropriate systems and processes are in place, and to ensure that BVM develop an open, learning culture.
- To take personal responsibilities to ensure equalities approach in managing staff, delivery and commissioning services, as well as promoting good practice in implementing relevant statutory requirements.
- To promote effective public, user, and carer involvement in all elements of work.
- To take responsibility for their ongoing personal and professional development through the individual performance review and development process, in dialogue with their line manager.
To take account of the provisions of the Health and Safety At Work Act and:
- To co-operate and enable BVM to carry out their legal duty with regard to Health and Safety
- To not intentionally or recklessly interfere with anything provided for Health and Safety, or for welfare to work.
Dignity at Work Statement
We are committed to treating all of our staff with dignity and respect. You are responsible for behaving in a way that is consistent with the aims of our Equality and Diversity in Employment Policy. This includes not discriminating unfairly in any area of your work and not harassing or otherwise intimidating other members of staff.
Equality Statement
To act in a way that is consistent with Bridge View Medical procedures and the law relating to equality, diversity and rights, and to treat everyone with whom you come into contact equitably, with respect and without discriminating.
To recognise and appreciate that people, both colleagues and service users are different and to act in ways that are consistent with their needs and preferences.
Person Specification
Personal Attributes
Essential
- Positive attitude to work
- Adaptability and flexibility
- Accuracy
- Ability to work under pressure
- Trustworthy and reliable
- To be caring and have a warm and friendly nature
Qualifications
Essential
- Maths & English GCSE grade 4 or above / equivalent
Desirable
- Maths & English GCSE grade 5 or above
- A levels or equivalent
Experience
Essential
- Ability to work as part of a team
- Ability to work independently
- Office experience/ admin experience
Desirable
- Experience in Primary Care
- Experience working with confidential information
- Previous Secretarial experience and training
- Use of clinical systems software e.g. EMIS, Klinik
Skills & Knowledge
Essential
- Good interpersonal skills
- Good written and verbal communication skills
- Good IT skills MS office applications/Outlook
- Excellent attention to detail
- Excellent organisational skills
- Problem solving and task management skills
Desirable
- Quickbooks
Person Specification
Personal Attributes
Essential
- Positive attitude to work
- Adaptability and flexibility
- Accuracy
- Ability to work under pressure
- Trustworthy and reliable
- To be caring and have a warm and friendly nature
Qualifications
Essential
- Maths & English GCSE grade 4 or above / equivalent
Desirable
- Maths & English GCSE grade 5 or above
- A levels or equivalent
Experience
Essential
- Ability to work as part of a team
- Ability to work independently
- Office experience/ admin experience
Desirable
- Experience in Primary Care
- Experience working with confidential information
- Previous Secretarial experience and training
- Use of clinical systems software e.g. EMIS, Klinik
Skills & Knowledge
Essential
- Good interpersonal skills
- Good written and verbal communication skills
- Good IT skills MS office applications/Outlook
- Excellent attention to detail
- Excellent organisational skills
- Problem solving and task management skills
Desirable
- Quickbooks
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bridge View Medical
Address
Malago Surgery
40 St Johns Road
Bristol
BS3 4JE
United Kingdom
Employer's website
Employer details
Employer name
Bridge View Medical
Address
Malago Surgery
40 St Johns Road
Bristol
BS3 4JE
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Inpatient/Outpatient Facilitator
Bolton NHS Foundation Trust View all jobs
Posted 19 day(s) ago
Reference: 241-588-S-26
Job summary
Band 4 Inpatient / Outpatient Facilitator 3 x Permanent Posts | 37.5 Hours per Week
The Access, Booking and Choice Team at Bolton Hospital is looking to recruit two enthusiastic and motivated Inpatient / Outpatient Facilitators to join our team.
This is an exciting opportunity to work in a fast-paced and rewarding environment, supporting management of patient appointments & capacity across a range of specialties. Working closely with Capacity Co-ordinators, Booking Teams, Operational Managers and Clinical Teams, you will play a key role in ensuring patients receive timely access to care .
The successful candidates will be responsible for supporting the day-to-day management of patient pathways, proactively resolving access and booking issues and contributing to the achievement of Referral to Treatment (RTT) and Cancer Waiting Time standards. You will also support waiting list management. We are looking for individuals with excellent communication and organisational skills. You should be able to prioritise competing demands, work accurately under pressure and demonstrate a high level of attention to detail.
Previous experience within an NHS, healthcare or administrative environment is desirable, particularly supervising teams & waiting list management.
This is a fantastic opportunity to join a supportive and forward-thinking team committed to delivering excellent services and improving patient care for the people of Bolton. experience
Main duties of the job
Key Responsibilities
Support the day-to-day operational management of inpatient and outpatient access, booking and capacity services, ensuring patients are offered timely appointments and pathways are managed effectively. Work collaboratively with Capacity Planning Co-ordinators, Booking Teams, Operational Managers and Clinical Teams to balance capacity and demand across designated specialties.
Support waiting list management and validation processes, identifying and escalating issues that may impact performance or patient care.
Work flexibly across the service, redeploying resources as required to meet operational demands and ensure continuity of service. Monitor workloads, performance and capacity, taking appropriate action to address concerns and improve efficiency.
Support the implementation of service improvements and new ways of working, promoting high standards of customer care and a positive patient experience. Ensure compliance with Trust policies, procedures and booking processes, enabling the delivery of a safe, effective and efficient service.
Provide support and guidance to team members under the direction of the Capacity Planning Co-ordinator, responding to operational queries and requests for information, including in the absence of the line manager. Represent Access, Booking and Choice professionally at all times and contribute to the effective utilisation of clinical capacity across the patient pathway.
About us
We offer an excellent working environment, supported by dedicated teams who work collaboratively to provide the people of Bolton with the highest standard of care possible.
Our Trust is committed to improving the health and wellbeing of our population while delivering outstanding patient care. We are equally committed to ensuring that our staff experience pride, fulfilment and enjoyment in their work.
We strive to build a workforce that reflects the diverse communities we serve, where every member of staff feels valued, respected and supported. In return, we offer excellent opportunities for training, professional development and career progression.
Details
Date posted
16 September 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 to £31,157 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
241-588-S-26
Job locations
Royal Bolton Hospital
Minerva Road
Farnworth
BL4 0JR
United Kingdom
Job description
Job responsibilities
Please see attached job description and person specification for details of main responsibilities, alternatively see contact details.
Job description
Job responsibilities
Please see attached job description and person specification for details of main responsibilities, alternatively see contact details.
Person Specification
Experience
Essential
- Management /Supervisory experience.
- Skills in managing and prioritising own workload.
- Excellent keyboard skills with substantial experience of using Microsoft Excel, Word and Outlook.
- Clerical experience within an office environment.
- Working knowledge of Choose & Book, LE2.2, ERS and other IT systems
Desirable
- Understanding of RTT targets and pathways
- Knowledge of clinics and waiting lists
Qualifications
Essential
- ECDL or equivalent skills
- GCSE Maths and English Grade C/4 and above or equivalent
- NVQ Level 3 or equivalent experience
Desirable
- Team leading /ILM qualification
- Educated to Degree level or equivalent knowledge.
Skills
Essential
- Ability to communicate clearly and effectively by verbal and written means
- Ability to use MS office packages including Word, Excel and teams
- Ability to work under pressure
- Deal confidently with clinicians, managers and colleagues
Desirable
- keen to learn new skills
- Competent and confident to work autonomously and under supervision
Person Specification
Experience
Essential
- Management /Supervisory experience.
- Skills in managing and prioritising own workload.
- Excellent keyboard skills with substantial experience of using Microsoft Excel, Word and Outlook.
- Clerical experience within an office environment.
- Working knowledge of Choose & Book, LE2.2, ERS and other IT systems
Desirable
- Understanding of RTT targets and pathways
- Knowledge of clinics and waiting lists
Qualifications
Essential
- ECDL or equivalent skills
- GCSE Maths and English Grade C/4 and above or equivalent
- NVQ Level 3 or equivalent experience
Desirable
- Team leading /ILM qualification
- Educated to Degree level or equivalent knowledge.
Skills
Essential
- Ability to communicate clearly and effectively by verbal and written means
- Ability to use MS office packages including Word, Excel and teams
- Ability to work under pressure
- Deal confidently with clinicians, managers and colleagues
Desirable
- keen to learn new skills
- Competent and confident to work autonomously and under supervision
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Bolton NHS Foundation Trust
Address
Royal Bolton Hospital
Minerva Road
Farnworth
BL4 0JR
United Kingdom
Employer's website
http://www.boltonft.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Bolton NHS Foundation Trust
Address
Royal Bolton Hospital
Minerva Road
Farnworth
BL4 0JR
United Kingdom
Employer's website
http://www.boltonft.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 19 day(s) ago
Reference: 4265 - 8277143
Job summary
We are looking for an organised, accurate and proactive Administrator to join our practice team.
The post holder will provide comprehensive administrative and Quality and Outcomes Framework (QOF) support to the clinical and management teams. The role involves accurately processing patient information, clinical correspondence and healthcare records, ensuring high standards of data quality and confidentiality.
A key part of the role will be supporting the achievement of QOF, enhanced services and long-term condition targets, including running searches, coordinating patient recalls and monitoring outstanding work.
The successful candidate will work closely with clinicians, administrators and external healthcare organisations to support the efficient delivery of patient care and achievement of practice objectives.
Main duties of the job
o Process and code clinical letters, hospital correspondence and discharge summaries accurately.o File and maintain electronic patient records and ensure data quality.o Act as a key coordinator for QOF, recalls and long-term condition reviews.o Run searches, reports and audits to support QOF and enhanced service targets.o Follow recall processes and contact patients when reviews are due.o Monitor workflows and allocate clinical documents appropriately.o Process incoming and outgoing clinical correspondence.o Support patient registration and records management.o Liaise with clinicians, colleagues and external organisations.o Maintain patient confidentiality and comply with data protection and health and safety requirements.o Participate in meetings, training and service improvement.o Work collaboratively with the wider practice team to meet contractual and service objectives.
About us
At HUC, we're proud to invest in our people by offering a wide range of exciting benefits that support your personal, professional, & financial wellbeing:
Exclusive Discounts: Unlock savings on shopping, travel, and more, through, Blue Light Card, Tickets for Good, & more. From everyday essentials to special experiences, we've got your wallet covered!
NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind & long-term financial benefits for all our staff.
Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, meditation guides, energising fitness routines, & delicious recipes to keep you thriving every day.
Recognition and Rewards: Your hard work won't go unnoticed! Celebrate your achievements with peer shout-outs, special awards, & exclusive event vouchers that show how much we appreciate you.
Financial Perks: Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, & smart savings options through our Credit Union.
Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, & regular updates to keep you in the loop with HUC news & opportunities.
Office Comforts: Stay refreshed with unlimited tea & coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable!
Details
Date posted
16 September 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
Depending on experience 24,784.50 per annum
Contract
Permanent
Working pattern
Full-time
Reference number
4265 - 8277143
Job locations
Luton Town Centre Surgery
14-16 Chapel Street
Luton
LU1 2SE
United Kingdom
Job description
Job responsibilities
For further information about this role, please see the attached job description and person specification.
Job description
Job responsibilities
For further information about this role, please see the attached job description and person specification.
Person Specification
Knowledge and Experience
Essential
- Previous administration experience within a GP Practice or healthcare setting.
- Knowledge of System One or similar clinical systems.
- Experience of clinical coding and medical terminology.
- Understanding of QOF and primary care targets.
- Good Microsoft Office skills
- Previous health service experience
Personal Attributes, Values and Behaviours
Essential
- Ability to work in a fast-paced environment
- Ability to work to protocols and follow process
- Ability to deal with confidential and sensitive information
- Ability to work on own initiative
- Communicates well with people at all levels
- Good communication and interpersonal skills
- Must be a team player and prepared to work flexibly
- Able to use initiative to solve problems
Person Specification
Knowledge and Experience
Essential
- Previous administration experience within a GP Practice or healthcare setting.
- Knowledge of System One or similar clinical systems.
- Experience of clinical coding and medical terminology.
- Understanding of QOF and primary care targets.
- Good Microsoft Office skills
- Previous health service experience
Personal Attributes, Values and Behaviours
Essential
- Ability to work in a fast-paced environment
- Ability to work to protocols and follow process
- Ability to deal with confidential and sensitive information
- Ability to work on own initiative
- Communicates well with people at all levels
- Good communication and interpersonal skills
- Must be a team player and prepared to work flexibly
- Able to use initiative to solve problems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
HUC
Address
Luton Town Centre Surgery
14-16 Chapel Street
Luton
LU1 2SE
United Kingdom
Employer's website
https://hucweb.co.uk/ (Opens in a new tab)
Employer details
Employer name
HUC
Address
Luton Town Centre Surgery
14-16 Chapel Street
Luton
LU1 2SE
United Kingdom
Employer's website
https://hucweb.co.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 19 day(s) ago
Reference: B0268-26-0024
Job summary
As a Senior Clinical Administrator, you will be an integral part of the Clinical Administration Team & contribute towards the smooth running of The Myton Hospice's Clinical Services, by providing administrative support to clinical staff who are involved in caring for patients & their families. You will promote effectiveness & efficiency and act as a resource for clinical staff, patients, their families, visitors & volunteers. You will provide cover for specific tasks in the absence of the Clinical Administration Manager & be a shared point of contact for the Medical Team.
The Myton Hospices is an amazing place to work, where the role every person plays has a positive impact for our patients, living with terminal illnesses, & their families. In recognition of this, we offer a wide range of employee benefits including:
- Increased employer pension contribution
- 28 days annual leave + bank holidays, increasing with long service
- Free on-site parking & discounted electric vehicle charging
- Additional leave purchasing
- Winter savings club
- Discount schemes including Blue Light Card
- Death in service benefit
- Dedicated staff wellbeing team & mental health first aiders
- Colleague Support Service: confidential financial, legal & mental health support
- Cycle to work scheme
- Free feminine hygiene products
- 24/7 GP access
- Free eye tests
- #DoingOurBit online fitness and wellbeing platform
- Menopause support
Main duties of the job
As a Senior Clinical Administrator, a typical day might include:
- Supporting Medical Team with monitoring & updating Master Rota, & monitoring & collating Patient Feedback
- Supporting the Caldicott Guardian with the process of note redaction
- Planning placements & medical student visits
- Providing cover for tasks in absence of Clinical Administration Manager
- Supporting the clinical administration team across sites to meet operational requirements to ensure there is a core level of cross-cover between roles & that all key tasks are covered during colleague absences
We're looking for a Senior Clinical Administrator with:
- Experience of providing effective administration support to multiple teams in a clinical setting, including handling patient data
- The ability to organise a diverse workload, identifying & acting on priorities, & are efficient
- Adaptability, initiative, proactivity & resilience
- High level of time management & organisational skills
- IT skills including data entry & varied systems use
- Team working skills
- The right to work in the UK (we cannot provide sponsorship)
You will be office-based at our Warwick Hospice, but also required to work at our site in Coventry.
Other roles you might have experience of could include: Medical Secretary; Ward Clerk; NHS Administrator; GP Receptionist; Administration; Healthcare Administration.
This role will require a standard DBS check because you will be working in an adult healthcare setting. We will arrange and cover the cost of this check.
About us
Help The Myton Hospices make a difference to people with life-limiting illnesses...
We provide specialist care & support for people with life-limiting illnesses, & their loved ones, from the point of diagnosis to end of life. We are a much-loved & well supported charity, at the heart of our community. We have three hospices, a range of community services, & 26 charity shops in Coventry & Warwickshire.
We are committed to building an inclusive workplace & encourage everyone to bring their true selves to work. However you identify, & whatever background you bring with you, we welcome you to apply. If there are any adjustments that would help improve your experience with Myton, we encourage you to share this with us.
We now share interview questions with candidates in advance, to help reduce nerves & enable you to truly show your best abilities. You are welcome to bring any notes with you to your interview, if you would find this helpful.
We particularly welcome applications from people with disabilities & from ethnic minorities, who are currently under-represented in our hospices. We also believe our interview process should be inclusive & transparent. If there is anything missing, or a way we can improve, please do let us know.
If you would prefer a paper application form, or if you have any questions including support or adjustments, please contact HR either on 01926 838 849, at [email protected], or by post: HR, Warwick Myton Hospice, Myton Lane, Warwick, CV34 6PX.
Details
Date posted
16 September 2026
Pay scheme
Other
Salary
£27,607 to £28,229 a year (depending on experience)
Contract
Permanent
Working pattern
Full-time
Reference number
B0268-26-0024
Job locations
Myton Lane
Warwick
Warwickshire
CV34 6PX
United Kingdom
Job description
Job responsibilities
Role Purpose:
Working as an integral part of the Clinical Administration team to contribute towards the smooth running of Myton Hospices Clinical Services by providing administrative support to clinical staff who are involved in caring for patients and their families. Promoting effectiveness and efficiency, acting as a resource for clinical staff, patients, their families, visitors and volunteers. To be shared point of contact for Medical Team.
Myton Core Values:
Our Core Values underpin everything we do and all employees are expected to comply with our Values and reflect these in their day to day work.
Main Duties & Responsibilities:
- Support clinical administration across sites to meet operational requirements to ensure there is a core level of cross-cover between roles and that all key tasks are covered during colleague absences.
- Provide cover for specific tasks in the absence of the Clinical Administration Manager, including responding to staff absences
- Support Medical Team: Monitor and action the MytonMedicalStaffing inbox; monitor and update the Master Rota with leave, placement/visits etc; prepare and circulate the Weekly timetable, On Call Sheets and Handover Meeting; monitor and circulate the Myton Doctors patient feedback; Palliative Medicine Clinic - book room and complete tasks on clinical patient record; Caldicott/Subject Access Requests - support the Caldicott Guardian with the process of note redaction
- Medical Team starters and leavers - Facilitate set up and inductions
- Plan monthly South Warwickshire MND MDT and Coventry MND MDT meetings and manage patient letters post meeting
- Medical Department Team meeting - Plan and maintain action log
- Placements and Medical Student Visits - Co-ordinate, plan, raise invoices
- Participating in the ongoing development of the patient electronic record system (EMIS). Supporting clinical staff with day-to-day system issues
- Archive of Patient Paper Notes externally and internally in line with the Clinical Records Management Policy
- Shared responsibilities with other Clinical Administrators: DWP forms and Private Medical Insurance requests; team handbook and any updates; filing and archiving of Hospice patient records both paper and electronic; assist clinical staff with troubleshooting patient system-based issues; support the clinical teams with the patient database when business continuity plan is initiated
- Support the Clinical Administration Manager with work requested by the Director of Patient & Family Services and Clinical Directorate when required.
- Accurately maintain patient records and the confidentiality of systems, both paper and electronic in accordance with the Data Protection regulations
- Liaise with Palliative Care Teams, other Healthcare Professional /secretarial staff in the NHS to obtain information regarding patients
- Any other duties commensurate with the post
(As we are a multi- site organisation some flexibility relating to place of work will berequired. We reserve the right to change the work base of our employees to meet our business needs.)
GENERAL RESPONSIBILITIES & OBLIGATIONS OF ALL EMPLOYEES
Policies and Procedures -The post holder is required to have a good understanding of and to comply with all relevant Myton policies, procedures and guidelines. Any contravention of Myton policies or procedures may result in disciplinary action.
Volunteers - Myton recognises the valuable contribution that volunteers make and we expect all employees to be able to support and work effectively with our volunteers.
Confidentiality and Data protection - It is a requirement of employment with Myton that all staff must comply with the obligation of confidentiality relating to personal information that could identify individuals. The Data Protection Act 1974/1998 safeguards the handling of information held in both electronic and manual filing systems and it is the duty of all staff employed by Myton to uphold the principles of the Act, adhere to Myton policies and to maintain strict confidentiality at all times.
Infection Control - Employees of Myton must be aware of infection prevention and control policies and are expected to follow them at all times. Any breach of infection control policies which places patients, visitors or colleagues at risk may result in disciplinary action.
Equality & Diversity - Post-holder must at all times carry out his/her responsibilities in line with Mytons Equality & Diversity Policy.
Health & Safety -Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, to ensure the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors & colleagues. The post holder is required to conform with Mytons policies on Health & Safety and Fire Prevention, & to attend related training as required.
Safeguarding Vulnerable Adults & Children- It's the duty of all staff working for Myton to safeguard children and vulnerable adults and undertake safeguarding training at an appropriate level.
Code of Conduct -Employees are required to represent Myton in a positive light and embody the corporate identity in appearance, demeanour, values and ethics.
Review of Job Description - This job description is an outline of the key duties and responsibilities of the role and is not intended as an exhaustive list. The job description may change over time to reflect the changing needs of the service. The post holder may be required to undertake other duties that could reasonably be considered commensurate with the post. This job description is subject to periodic review and may be changed/updated following consultation with the postholder(s).
Job description
Job responsibilities
Role Purpose:
Working as an integral part of the Clinical Administration team to contribute towards the smooth running of Myton Hospices Clinical Services by providing administrative support to clinical staff who are involved in caring for patients and their families. Promoting effectiveness and efficiency, acting as a resource for clinical staff, patients, their families, visitors and volunteers. To be shared point of contact for Medical Team.
Myton Core Values:
Our Core Values underpin everything we do and all employees are expected to comply with our Values and reflect these in their day to day work.
Main Duties & Responsibilities:
- Support clinical administration across sites to meet operational requirements to ensure there is a core level of cross-cover between roles and that all key tasks are covered during colleague absences.
- Provide cover for specific tasks in the absence of the Clinical Administration Manager, including responding to staff absences
- Support Medical Team: Monitor and action the MytonMedicalStaffing inbox; monitor and update the Master Rota with leave, placement/visits etc; prepare and circulate the Weekly timetable, On Call Sheets and Handover Meeting; monitor and circulate the Myton Doctors patient feedback; Palliative Medicine Clinic - book room and complete tasks on clinical patient record; Caldicott/Subject Access Requests - support the Caldicott Guardian with the process of note redaction
- Medical Team starters and leavers - Facilitate set up and inductions
- Plan monthly South Warwickshire MND MDT and Coventry MND MDT meetings and manage patient letters post meeting
- Medical Department Team meeting - Plan and maintain action log
- Placements and Medical Student Visits - Co-ordinate, plan, raise invoices
- Participating in the ongoing development of the patient electronic record system (EMIS). Supporting clinical staff with day-to-day system issues
- Archive of Patient Paper Notes externally and internally in line with the Clinical Records Management Policy
- Shared responsibilities with other Clinical Administrators: DWP forms and Private Medical Insurance requests; team handbook and any updates; filing and archiving of Hospice patient records both paper and electronic; assist clinical staff with troubleshooting patient system-based issues; support the clinical teams with the patient database when business continuity plan is initiated
- Support the Clinical Administration Manager with work requested by the Director of Patient & Family Services and Clinical Directorate when required.
- Accurately maintain patient records and the confidentiality of systems, both paper and electronic in accordance with the Data Protection regulations
- Liaise with Palliative Care Teams, other Healthcare Professional /secretarial staff in the NHS to obtain information regarding patients
- Any other duties commensurate with the post
(As we are a multi- site organisation some flexibility relating to place of work will berequired. We reserve the right to change the work base of our employees to meet our business needs.)
GENERAL RESPONSIBILITIES & OBLIGATIONS OF ALL EMPLOYEES
Policies and Procedures -The post holder is required to have a good understanding of and to comply with all relevant Myton policies, procedures and guidelines. Any contravention of Myton policies or procedures may result in disciplinary action.
Volunteers - Myton recognises the valuable contribution that volunteers make and we expect all employees to be able to support and work effectively with our volunteers.
Confidentiality and Data protection - It is a requirement of employment with Myton that all staff must comply with the obligation of confidentiality relating to personal information that could identify individuals. The Data Protection Act 1974/1998 safeguards the handling of information held in both electronic and manual filing systems and it is the duty of all staff employed by Myton to uphold the principles of the Act, adhere to Myton policies and to maintain strict confidentiality at all times.
Infection Control - Employees of Myton must be aware of infection prevention and control policies and are expected to follow them at all times. Any breach of infection control policies which places patients, visitors or colleagues at risk may result in disciplinary action.
Equality & Diversity - Post-holder must at all times carry out his/her responsibilities in line with Mytons Equality & Diversity Policy.
Health & Safety -Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, to ensure the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors & colleagues. The post holder is required to conform with Mytons policies on Health & Safety and Fire Prevention, & to attend related training as required.
Safeguarding Vulnerable Adults & Children- It's the duty of all staff working for Myton to safeguard children and vulnerable adults and undertake safeguarding training at an appropriate level.
Code of Conduct -Employees are required to represent Myton in a positive light and embody the corporate identity in appearance, demeanour, values and ethics.
Review of Job Description - This job description is an outline of the key duties and responsibilities of the role and is not intended as an exhaustive list. The job description may change over time to reflect the changing needs of the service. The post holder may be required to undertake other duties that could reasonably be considered commensurate with the post. This job description is subject to periodic review and may be changed/updated following consultation with the postholder(s).
Person Specification
Skills and Attributes
Essential
- Ability to respond effectively to working alone or in a team
- Ability to engage others both at peer and a senior level
- Ability to use initiative
- Excellent communication skills including friendly and professional telephone manner
- Excellent time management skills
- Self- motivated, able to work autonomously and show initiative
- Efficient and with the ability to organise a diverse workload identifying and acting on priorities
- Proficient with IT and all Microsoft Office applications (Word, Excel,
- Outlook etc.)
- Ability to deal sensitively with patients and their families in sometimes distressing circumstances
- Team working skills
- Ability to adapt to change and have a flexible approach
- Conscientious and hardworking
- Ability and flexibility to travel to Myton Hospice sites as and when required
Desirable
- Experience with electronic patient record systems
Qualifications
Essential
- Good standard of general education including English and Maths at GCSE or equivalent level
- Minimum 2 years secretarial, PA or administrative experience
Desirable
- Secretarial, PA or Administration qualification
- RSA Level 2 / NVQ or equivalent
Experience
Essential
- Experience of providing effective administration support within a busy team in a clinical setting
- Understanding of patient confidentiality and handling confidential and patient sensitive data
- Supporting multiple people / teams within one role
- Knowledge of patient databases
Desirable
- Hospice or charity sector experience
Other
Essential
- The right to work in the UK (we cannot provide sponsorship)
Person Specification
Skills and Attributes
Essential
- Ability to respond effectively to working alone or in a team
- Ability to engage others both at peer and a senior level
- Ability to use initiative
- Excellent communication skills including friendly and professional telephone manner
- Excellent time management skills
- Self- motivated, able to work autonomously and show initiative
- Efficient and with the ability to organise a diverse workload identifying and acting on priorities
- Proficient with IT and all Microsoft Office applications (Word, Excel,
- Outlook etc.)
- Ability to deal sensitively with patients and their families in sometimes distressing circumstances
- Team working skills
- Ability to adapt to change and have a flexible approach
- Conscientious and hardworking
- Ability and flexibility to travel to Myton Hospice sites as and when required
Desirable
- Experience with electronic patient record systems
Qualifications
Essential
- Good standard of general education including English and Maths at GCSE or equivalent level
- Minimum 2 years secretarial, PA or administrative experience
Desirable
- Secretarial, PA or Administration qualification
- RSA Level 2 / NVQ or equivalent
Experience
Essential
- Experience of providing effective administration support within a busy team in a clinical setting
- Understanding of patient confidentiality and handling confidential and patient sensitive data
- Supporting multiple people / teams within one role
- Knowledge of patient databases
Desirable
- Hospice or charity sector experience
Other
Essential
- The right to work in the UK (we cannot provide sponsorship)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Myton Hospices
Address
Myton Lane
Warwick
Warwickshire
CV34 6PX
United Kingdom
Employer's website
https://www.mytonhospice.org/ (Opens in a new tab)
Employer details
Employer name
The Myton Hospices
Address
Myton Lane
Warwick
Warwickshire
CV34 6PX
United Kingdom
Employer's website
https://www.mytonhospice.org/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Staff Nurse - Critical Care
East Lancashire Hospitals NHS Trust View all jobs
Posted 19 day(s) ago
Reference: 435-S158-26
Job summary
Job overview
-
The post holder is responsible for the assessment of care needs and the development, implementation and evaluation of the care of critically ill patients.
-
Working to provide an integrated critical care service.
-
Competency in Critical Care Band 5 to provide specialist treatments and monitoring unique to critical care.
Main duties of the job
-
Support a client-centred approach that provides clinically effective and safe care to meet a wide range of critical care needs to patient's and their significant others.
-
Plan, implement and evaluate individual patient care for a span of duty, ensuring appropriate delivery and note-keeping.
-
Ensure all records and information used as part of their work are managed as per NMC guidelines and Trusts Policies.
-
Monitor changes in patient condition and prioritise emergency and urgent care appropriately. Instigate necessary treatments in accordance with medical instructions.
-
Ensure effective communication on all aspects of care with the patient and their significant others in sensitive or difficult circumstances whilst maintaining confidentiality.
-
Support communication between relatives and consultants and arrange meetings as required.
-
Ensure effective communication with senior nurses and colleagues.
-
Develop own practice to an exemplary level and be guided in practice by recommendations from the Trust, Network and National bodies.
-
Access support and supervision to enhance continued development, attending and participating in unit development opportunities.
-
Work with other MDT professionals to meet patient needs e.g Physiotherapy, Pharmacy and Dietetics.
-
Maintain registration with the NMC and comply with statutory requirements.
About us
Working for your organisation
Come and join our enthusiastic, dynamic and diverse team here on Critical Care. The emphasis is on Team.
We are a team of over 120 individuals who strive to deliver high standards of patient care, regardless of job title.
We will offer you a bespoke induction and teaching package with a supernumerary period within a supported teaching environment, whilst nurturing and encouraging your future career progression.
Details
Date posted
16 September 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,073 to £39,043 a year PER ANNUM PRO ROTA
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
435-S158-26
Job locations
ELHT , CRITICAL CARE ,LEVEL 2 , ROYAL BLACKBURN HOSPITAL
HASLINGDEN ROAD
BLACKBURN
BB2 3HH
United Kingdom
Job description
Job responsibilities
Detailed job description and main responsibilities
-
Support the Matron, Team Leaders and Practice Educator in the delivery of flexible, integrated critical care services.
-
Support a client centred approach that provides clinically effective and safe care to meet a wide range of critical care needs for patients and their significant others.
-
Plan, implement and evaluate individual patient care for a span of duty, ensuring appropriate delivery and record keeping.
-
Ensure all records and information used as part of their work are managed as per NMC guidelines and Trust's policies.
-
Monitor changes in patient condition and prioritise emergency and urgent care appropriately. Instigate necessary treatments in accordance with medical instruction.
-
Ensure effective communication and all aspects of care with the patient and their significant others in sensitive and difficult circumstances whilst maintaining confidentiality.
-
Support communication between relatives and consultants and arrange meetings as required.
-
Ensure effective communication with senior nurses and colleagues.
-
Develop own practice to an exemplary level and be guided in practice by recommendations from Trusts, Network and National bodies.
-
Access support and supervision to enhance continued development, attending and participating in unit development opportunities.
-
Work with other MDT professionals to meet patient needs e.g Physiotherapy, Pharmacy and Dietetics.
-
Maintain registration with the NMC and comply with statutory requirements.
-
Arrange the admissions and discharges of patients in accordance with unit practice.
-
Organises transport for off unit procedures e.g CT Scan
-
Ensure appropriate use of all resources.
-
Ensure prompt action to deal with any complaints as per Trust's policy. Aim to resolve any at local level where possible, participate in complaint investigation when required. Record and report complaints to senior nurses.
Job description
Job responsibilities
Detailed job description and main responsibilities
-
Support the Matron, Team Leaders and Practice Educator in the delivery of flexible, integrated critical care services.
-
Support a client centred approach that provides clinically effective and safe care to meet a wide range of critical care needs for patients and their significant others.
-
Plan, implement and evaluate individual patient care for a span of duty, ensuring appropriate delivery and record keeping.
-
Ensure all records and information used as part of their work are managed as per NMC guidelines and Trust's policies.
-
Monitor changes in patient condition and prioritise emergency and urgent care appropriately. Instigate necessary treatments in accordance with medical instruction.
-
Ensure effective communication and all aspects of care with the patient and their significant others in sensitive and difficult circumstances whilst maintaining confidentiality.
-
Support communication between relatives and consultants and arrange meetings as required.
-
Ensure effective communication with senior nurses and colleagues.
-
Develop own practice to an exemplary level and be guided in practice by recommendations from Trusts, Network and National bodies.
-
Access support and supervision to enhance continued development, attending and participating in unit development opportunities.
-
Work with other MDT professionals to meet patient needs e.g Physiotherapy, Pharmacy and Dietetics.
-
Maintain registration with the NMC and comply with statutory requirements.
-
Arrange the admissions and discharges of patients in accordance with unit practice.
-
Organises transport for off unit procedures e.g CT Scan
-
Ensure appropriate use of all resources.
-
Ensure prompt action to deal with any complaints as per Trust's policy. Aim to resolve any at local level where possible, participate in complaint investigation when required. Record and report complaints to senior nurses.
Person Specification
Experience
Essential
- 6 months experience in an acute area, e.g medical/surgical ward, A&E, theatres. Student nurses must have had a placement in a critical care area.
- registered nurse. Current NMC registration (pending for students)
Desirable
- critical care course
- mentorship course
work and communication skills
Essential
- high standards of written accuracy
- ability to understand, absorb and comply with detailed procedures.
- able to manage more than one task at once.
- clear and accurate written and verbal communication
- effective listening skills
flexibility
Essential
- able to adapt and be flexible to the needs of the unit.
people skills
Essential
- ability in dealing sympathetically and sensitively with people.
- proven ability to work in a team and be be supportive of team members
learning ability and other skills
Essential
- able to take on new ideas, skills and knowledge
- able to use own initiative and prioritise care accordingly.
Person Specification
Experience
Essential
- 6 months experience in an acute area, e.g medical/surgical ward, A&E, theatres. Student nurses must have had a placement in a critical care area.
- registered nurse. Current NMC registration (pending for students)
Desirable
- critical care course
- mentorship course
work and communication skills
Essential
- high standards of written accuracy
- ability to understand, absorb and comply with detailed procedures.
- able to manage more than one task at once.
- clear and accurate written and verbal communication
- effective listening skills
flexibility
Essential
- able to adapt and be flexible to the needs of the unit.
people skills
Essential
- ability in dealing sympathetically and sensitively with people.
- proven ability to work in a team and be be supportive of team members
learning ability and other skills
Essential
- able to take on new ideas, skills and knowledge
- able to use own initiative and prioritise care accordingly.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
East Lancashire Hospitals NHS Trust
Address
ELHT , CRITICAL CARE ,LEVEL 2 , ROYAL BLACKBURN HOSPITAL
HASLINGDEN ROAD
BLACKBURN
BB2 3HH
United Kingdom
Employer's website
http://jobs.elht.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
East Lancashire Hospitals NHS Trust
Address
ELHT , CRITICAL CARE ,LEVEL 2 , ROYAL BLACKBURN HOSPITAL
HASLINGDEN ROAD
BLACKBURN
BB2 3HH
United Kingdom
Employer's website
http://jobs.elht.nhs.uk/ (Opens in a new tab)
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Senior Medical Secretary Paediatrics
Worcestershire Acute Hospitals NHS Trust View all jobs
Posted 19 day(s) ago
Reference: C9365-26-0728
Job summary
An exciting opportunity has arisen within the Family Health Care Group for a Senior Medical Secretary to work as part of the Paediatrics team. We are a strong, proactive team who welcome innovation and adaptability within the service.
This is a full time, 12 months fixed term maternity cover / secondment position , and candidates would be required to work 37.5 hours a week split over 5 days ( Monday to Friday). Applicants may be required to provide cross site cover. We also offer some flexibility with home working for a limited number of days per week.
As well as being part of the busy department, you'll be required to prioritise your own workload on a day-to-day basis. Excellent IT and communication skills are essential for this role.
You will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. We would require a strong communicator and dedicated team player.
We can offer you a friendly and supportive work environment where your work is valued.
Main duties of the job
Please refer to the Job Description for information on the duties of the role.
The purpose of this role is to provide a full secretarial and administrative service to the Paediatrics Team.
About us
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.
Details
Date posted
16 September 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 to £31,157 a year
Contract
Fixed term
Duration
12 months
Working pattern
Flexible working
Reference number
C9365-26-0728
Job locations
Charles Hastings Way
Worcester
Worcestershire
WR5 1DD
United Kingdom
Job description
Job responsibilities
Job Title: Senior Medical Secretary Childrens Services Hours of work 37.5 hours per week, 12 months fixed term Grade: Band 4 Accountable To: Directorate Manager Location: Worcestershire Royal Hospital/Countywide
Job Purpose
To provide comprehensive medical secretarial and administrative support to Consultants within the Division of Maternity, Gynaecology & Paediatrics.
Dimensions
The role may include line management or supervision of Band 3 or junior staff.
Key relationships
Internal Directorate Management, Consultants, junior medical staff (within and outside the department), Medical Secretaries, Nursing staff, other healthcare professionals, Medical Records, Central Booking Office, Ward Clerks, patients and relatives, Childrens clinics, inpatient wards, social services, safeguarding teams.
External Central filing, GP surgeries, other hospitals, Community Midwives, The Orchard Service, Birmingham Childrens Hospital, Kids Transport.
Risk assessment
- Prolonged use of display screen equipment
- Use of audio transcription systems
- Manual handling of medical records
- Repetitive tasks such as typing
Key responsibilities
a) Produce correspondence and documentation relating to patient care and maintain accurate records. b) Liaise between Consultant teams, GPs, patients and external agencies to support timely care and treatment. c) Undertake administrative duties to support Consultants clinical and managerial work.
Main duties
- Manage incoming mail and Consultant correspondence, including drafting responses where appropriate
- Input data for clinical audit purposes
- Type discharge summaries, clinic letters, medical reports, and complaint responses from audio recordings or copy typing
- Organise meetings, maintain Consultant diaries, and prepare meeting materials
- Attend meetings and take minutes
- Respond to enquiries from patients, relatives, GPs, hospitals and Consultants
- Process GP referrals, arrange outpatient appointments and domiciliary visits
- Monitor Patient Target Lists with Consultants to ensure compliance with national waiting time standards
- Initiate additional clinics or lists when required, with appropriate approval
- Add and amend waiting list entries for Consultant review
- Train and supervise junior or temporary secretaries
- Manage investigation reports and ensure appropriate follow-up
- Maintain accurate patient records in line with Trust standards
- Liaise with relevant departments regarding patient care
- Communicate Consultant absences and ensure adequate cover
- Ensure secretarial cover during periods of leave or sickness
- Work with computerised outpatient and waiting list systems in line with Trust policies
General Responsibilities
- Participate in team meetings, contributing to service improvement
- Order stationery and report equipment faults
- Maintain strict confidentiality at all times
- Report incidents, complaints or concerns promptly
- Promote a positive image of the department
- Undertake additional duties appropriate to the role as required
Standard Clause
While the core purpose of the role will remain the same, duties may change over time to meet service needs. Reasonable additional responsibilities may be required following discussion.
Competence
The post holder must work within their level of competence and raise any concerns with their line manager immediately.
Codes of conduct
Staff must comply with relevant professional codes of conduct where applicable, or the Trusts standards of behaviour.
Confidentiality
All information relating to patients, staff and Trust business must be handled securely and confidentially.
Records Management
Employees are responsible for the accurate handling of all records (paper and electronic) and must follow Trust policies and legal requirements.
Health and Safety
Staff must comply with the Health and Safety at Work Act (1974), Manual Handling Regulations (1992), and all Trust safety policies.
Infection Control
Employees are responsible for adhering to infection prevention policies and completing annual mandatory training.
Risk Management
All staff must actively identify, assess and report risks, incidents and hazards, and cooperate with investigations.
Children and vulnerable adults
Employees must promote and safeguard the welfare of children, young people and vulnerable adults encountered in their role.
Criminal Records Bureau Disclosure
Appointments are subject to appropriate criminal record checks. Relevant convictions will be considered in line with the role requirements.
Vetting and Barring Scheme
Where applicable, the role requires checks against safeguarding barring lists and compliance with relevant registration requirements.
Equality and Diversity
The Trust is committed to equality, diversity and human rights. All staff must treat individuals with dignity, respect and fairness, and adhere to related policies.
Conflict of Interest
Staff must not use their position for personal gain and must declare any interests that may conflict with their duties.
Job description
Job responsibilities
Job Title: Senior Medical Secretary Childrens Services Hours of work 37.5 hours per week, 12 months fixed term Grade: Band 4 Accountable To: Directorate Manager Location: Worcestershire Royal Hospital/Countywide
Job Purpose
To provide comprehensive medical secretarial and administrative support to Consultants within the Division of Maternity, Gynaecology & Paediatrics.
Dimensions
The role may include line management or supervision of Band 3 or junior staff.
Key relationships
Internal Directorate Management, Consultants, junior medical staff (within and outside the department), Medical Secretaries, Nursing staff, other healthcare professionals, Medical Records, Central Booking Office, Ward Clerks, patients and relatives, Childrens clinics, inpatient wards, social services, safeguarding teams.
External Central filing, GP surgeries, other hospitals, Community Midwives, The Orchard Service, Birmingham Childrens Hospital, Kids Transport.
Risk assessment
- Prolonged use of display screen equipment
- Use of audio transcription systems
- Manual handling of medical records
- Repetitive tasks such as typing
Key responsibilities
a) Produce correspondence and documentation relating to patient care and maintain accurate records. b) Liaise between Consultant teams, GPs, patients and external agencies to support timely care and treatment. c) Undertake administrative duties to support Consultants clinical and managerial work.
Main duties
- Manage incoming mail and Consultant correspondence, including drafting responses where appropriate
- Input data for clinical audit purposes
- Type discharge summaries, clinic letters, medical reports, and complaint responses from audio recordings or copy typing
- Organise meetings, maintain Consultant diaries, and prepare meeting materials
- Attend meetings and take minutes
- Respond to enquiries from patients, relatives, GPs, hospitals and Consultants
- Process GP referrals, arrange outpatient appointments and domiciliary visits
- Monitor Patient Target Lists with Consultants to ensure compliance with national waiting time standards
- Initiate additional clinics or lists when required, with appropriate approval
- Add and amend waiting list entries for Consultant review
- Train and supervise junior or temporary secretaries
- Manage investigation reports and ensure appropriate follow-up
- Maintain accurate patient records in line with Trust standards
- Liaise with relevant departments regarding patient care
- Communicate Consultant absences and ensure adequate cover
- Ensure secretarial cover during periods of leave or sickness
- Work with computerised outpatient and waiting list systems in line with Trust policies
General Responsibilities
- Participate in team meetings, contributing to service improvement
- Order stationery and report equipment faults
- Maintain strict confidentiality at all times
- Report incidents, complaints or concerns promptly
- Promote a positive image of the department
- Undertake additional duties appropriate to the role as required
Standard Clause
While the core purpose of the role will remain the same, duties may change over time to meet service needs. Reasonable additional responsibilities may be required following discussion.
Competence
The post holder must work within their level of competence and raise any concerns with their line manager immediately.
Codes of conduct
Staff must comply with relevant professional codes of conduct where applicable, or the Trusts standards of behaviour.
Confidentiality
All information relating to patients, staff and Trust business must be handled securely and confidentially.
Records Management
Employees are responsible for the accurate handling of all records (paper and electronic) and must follow Trust policies and legal requirements.
Health and Safety
Staff must comply with the Health and Safety at Work Act (1974), Manual Handling Regulations (1992), and all Trust safety policies.
Infection Control
Employees are responsible for adhering to infection prevention policies and completing annual mandatory training.
Risk Management
All staff must actively identify, assess and report risks, incidents and hazards, and cooperate with investigations.
Children and vulnerable adults
Employees must promote and safeguard the welfare of children, young people and vulnerable adults encountered in their role.
Criminal Records Bureau Disclosure
Appointments are subject to appropriate criminal record checks. Relevant convictions will be considered in line with the role requirements.
Vetting and Barring Scheme
Where applicable, the role requires checks against safeguarding barring lists and compliance with relevant registration requirements.
Equality and Diversity
The Trust is committed to equality, diversity and human rights. All staff must treat individuals with dignity, respect and fairness, and adhere to related policies.
Conflict of Interest
Staff must not use their position for personal gain and must declare any interests that may conflict with their duties.
Person Specification
Experience
Essential
- Previous secretarial / Previous experience working in a busy office Previous experience of dealing with members of the public Experience of using databases
Desirable
- Experience of working as a Medical Secretary at Band 3/4
Skills/Knowledge
Essential
- Working knowledge of Microsoft Office Audio & copy typing skills Good telephone skills Excellent verbal and written communication skills Good organisational skills
Desirable
- Knowledge and understanding of National Guidelines including 18 week RTT. Knowledge of NHS systems Knowledge of PAS (Oasis) Knowledge of Bluespier Knowledge of T-Pro Knowledge of good Health & Safety Practices
Personal Qualities
Essential
- Able to deal with competing priorities in demanding conditions Able to communicate sensitively with patients Self-reliant, able to work independently and as part of a team. Excellent attention to detail
Qualifications
Essential
- GCSE English and Maths at Grade C or above, or equivalent
Desirable
- RSA II Typing RSA II Word Processing RSA III Typing Amspar Diploma or equivalent
Other Job Requirements
Essential
- Adaptable Ability to prioritise workloads and meet deadlines. Basic analytical skills Must maintain patient confidentiality at all times. Standard Clauses A Disclosures and Barring Service check will be carried out where the position is eligible for a Disclosures and Barring Service Check in accordance with the 2012 Protection of Freedom Act and the guidance issued by the DBS. All posts working with children or vulnerable adults are required to have an Enhanced DBS checked including checking against DBS / ISA Vetting and Barring lists.
Person Specification
Experience
Essential
- Previous secretarial / Previous experience working in a busy office Previous experience of dealing with members of the public Experience of using databases
Desirable
- Experience of working as a Medical Secretary at Band 3/4
Skills/Knowledge
Essential
- Working knowledge of Microsoft Office Audio & copy typing skills Good telephone skills Excellent verbal and written communication skills Good organisational skills
Desirable
- Knowledge and understanding of National Guidelines including 18 week RTT. Knowledge of NHS systems Knowledge of PAS (Oasis) Knowledge of Bluespier Knowledge of T-Pro Knowledge of good Health & Safety Practices
Personal Qualities
Essential
- Able to deal with competing priorities in demanding conditions Able to communicate sensitively with patients Self-reliant, able to work independently and as part of a team. Excellent attention to detail
Qualifications
Essential
- GCSE English and Maths at Grade C or above, or equivalent
Desirable
- RSA II Typing RSA II Word Processing RSA III Typing Amspar Diploma or equivalent
Other Job Requirements
Essential
- Adaptable Ability to prioritise workloads and meet deadlines. Basic analytical skills Must maintain patient confidentiality at all times. Standard Clauses A Disclosures and Barring Service check will be carried out where the position is eligible for a Disclosures and Barring Service Check in accordance with the 2012 Protection of Freedom Act and the guidance issued by the DBS. All posts working with children or vulnerable adults are required to have an Enhanced DBS checked including checking against DBS / ISA Vetting and Barring lists.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Worcestershire Acute Hospitals NHS Trust
Address
Charles Hastings Way
Worcester
Worcestershire
WR5 1DD
United Kingdom
Employer's website
https://www.worcsacute.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Worcestershire Acute Hospitals NHS Trust
Address
Charles Hastings Way
Worcester
Worcestershire
WR5 1DD
United Kingdom
Employer's website
https://www.worcsacute.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Health Centre Manager
Nottingham CityCare Partnership CIC View all jobs
Posted 19 day(s) ago
Reference: B9826-PHCE-6555
Job summary
We are excited to offer a unique opportunity to join our Support Services Team as a Health Centre Manager. This part-time, fixed-term role covers maternity leave, with the working pattern to be agreed with the successful candidate within the hours of 8.30 am to 5 pm, Monday to Friday.
You will lead a team of reception and caretaking staff across four sites. Your leadership will directly contribute to the wellbeing of staff and patients, ensuring each site is safe, compliant, and fit for purpose.
As Health Centre Manager, you will be the first point of contact for any staff or building issues. Your responsibilities include ensuring your team feels supported, handling sickness reporting, keeping supervision and training current, and monitoring compliance. You'll oversee Health & Safety standards, report and monitor faults, and help maintain a positive environment for everyone.
Join our supportive team and work alongside dedicated colleagues who are passionate about making a difference. If you are enthusiastic about creating positive change and ready to take on a rewarding challenge, we encourage you to apply. Each day will be varied, requiring you to prioritise, multitask, and use your initiative.
We look forward to welcoming someone who shares our commitment to excellence and teamwork.
Main duties of the job
We are excited to offer this opportunity to join our Support Services Team, where your contributions will directly impact our success. As a valued member of the team, you will play a vital role in ensuring smooth operations and a positive environment for both staff and building users.
Your main responsibilities will include:
Representing the Support Services Team in a positive and professional manner at all levels.
Managing schedules, responding to requests, and supporting staff and wider building issues.
Demonstrating excellent people skills, organisation, and prioritisation abilities.
Maintaining attention to detail and confidentiality, especially regarding data protection.
Working flexibly according to the needs of the service and using your initiative to complete tasks independently.
We welcome applicants from diverse backgrounds and value your interest in this role. Your skills and qualities will help foster a supportive and dynamic team spirit, ensuring our service continues to excel. We look forward to receiving your application and thank you for considering this opportunity.
About us
We are a provider of NHS Community Health Services, CityCare exists to support the health and wellbeing of all local people, working alongside other health and care partners to achieve this. We are a value driven, people business with a passion for excellence. Our vision and social purpose is to make a difference everyday to the health & wellbeing of our communities and our values of kindness, respect, trust and honesty lie at the heart of everything we do, guiding how we work together with partners and each other to consistently deliver high quality compassionate care. As a social enterprise we aim to add social value by investing in the future of our local communities and helping to make a difference in peoples lives.
CityCare value the benefits of a diverse and inclusive workforce. We encourage applications from candidates who identify as disabled, LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are currently under-represented within our organisation.
We are proud to be a forces-friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, and military spouses/partners. We value the unique skills and contributions you bring.
CityCare is an equal opportunities employer. We are positive about employing people with disabilities. If you require your application in a different format please contact People Services on [email protected] . CityCare is committed to the protection of vulnerable adults and children.
Details
Date posted
16 September 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,073 to £39,043 a year Pro rata for part time
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
B9826-PHCE-6555
Job locations
Nottingham Citycare Partnership
Old Basford Health Centre
1 Bailey Street
NOTTINGHAM
NG6 0HD
United Kingdom
Nottingham City Care Partnership
Radford Health Centre
Ilkeston Road
NOTTINGHAM
NG7 3GW
United Kingdom
Nottingham Citycare Partnership
Beaumont Street
NOTTINGHAM
NG2 4PJ
United Kingdom
Nottingham CityCare Partnership
2 Livingstone Road
NOTTINGHAM
NG3 3GG
United Kingdom
Job description
Job responsibilities
Job Purpose
The Health Centre Manager is a dynamic role which requires an enthusiastic, motivating individual who can engage and inspire a wide audience and use these connections to support system improvement across our sites.
The post holder will have day to day responsibility for the operational management of up to 5 busy Health Centres Lift Builds ensuring the sites are Health & Safety compliant.
The post holder will be responsible for the management of Clerical and Caretaking staff at various sites, this includes staff supervision, appraisals, sickness logging and monitoring and ensuring Mandatory Training is compliant.
The post holder will be responsible for ensuring the operational effectiveness and adherence to quality standards and key performance indicators for all external contracts/internal service level agreements as well as marketing and ongoing development of the service.
The post holder will have budget responsibility; this will include the day to day administering and monitoring of the budgets and being an authorised signatory
The post holder will ensure the delivery of an effective service in line with local, national and professional agendas and clinical governance.
Dimensions
- The post holder will be responsible for the management of various Health Centres/LIFT buildings (CityCare demised areas).
- The post holder will be responsible for performance managing team members against service objectives
- The post holder will be responsible for Recruitment & Selection for their sites
- The post holder will be responsible for managing Health & Sickness for their sites
- The post holder will be responsible for completing annual Building Risk Assessments for their sites
- The post holder will lead on partnership initiatives with multi-agency organisations
- The post holder will take responsibility for all support issues relating to their sites
Key Responsibilities
- To undertake the management of up to 5 busy Health Centres/LIFT Builds/leased and owned buildings throughout CityCares profile and to be responsible for the safe, effective and efficient delivery of the services ensuring key stakeholders are kept informed of any issues, problems or concerns in order that these may be addressed as a priority.
- To assess and manage the maintenance of the building and equipment, liaising with contractors to ensure the safe operation of Health Centre users, including act as point of contact for Support Services including estates, telecommunications and IT.
- To be responsible for completing annual Building Risk Assessments and ensuring any issues are dealt with appropriately. To ensure additional audits (Fire Risk Assessments/Cleaning) are actioned and signed off.
- To undertake the day to day management of clerical and ancillary staff within each site, including undertaking Performance Review and Development and identifying training and development needs.
- Managing the reception area and the provision of clerical support, to ensure staff rotas provide the capacity and capability to deliver the service to satisfy requirements and to ensure adequate cover is requested during periods of absence.
- To manage the recruitment of new team members in line with CityCare recruitment and selection procedures and to undertake coaching, training and induction of staff.
- To manage Probationary Reviews for new team members including organising new starter set-up (), have regular meetings with staff member to ensure targets are met and arrange additional training if required.
To be responsible for ensuring all essential training is completed by staff and to contribute to training needs analyses to ensure the provision of high quality, effective training for staff.
To manage sickness and absence reporting in line with CityCares Health & Sickness Policy. To record and monitor sickness and absence and to be responsible for ensuring the procedure is followed for Long / Short Term sickness.
Authorised signatory for travel expenses and additional hours.
Maintain strict confidentiality in relation to all issues concerned within the service, ensuring staff are aware of their obligations under the FOI, Information Governance and Data Protection Act.
To employ communication skills to negotiate with GPs and other stakeholders on sensitive and contentious issues regarding future service delivery, service provision and ways of working, with sensitivity and diplomacy.
Deal with matters raised under the complaints procedure / protocol and using the procedure / protocol when answering queries.
To ensure that effective Business Contingency Plans are in place to meet unexpected increase in demand / emergency situations.
To maintain good budgetary control and identify any relevant risk to the service.
Together with the Area Health Centre Manager and other stake holders, review contract deliverables and ensure that the highest quality service is delivered.
To collate, analyse and provide complex information and/or data such as patient surveys, planned preventative maintenance reports, infection control and fire risk assessment action plans and clinic room usage data for the ICB, to support service improvement or disseminate to stake holders, adapting communication styles to suit the target audience.
To support the Area Health Centre Manager in ensuring any new policies, systems and processes are in line with national best practice and adhered to ensuring information is cascaded appropriately to support service development.
Influence, persuade and negotiate with managers in developing processes, in relation to the service/sites.
To aim to resolve client queries and provide information to patients by personal contact and by telephone and to work closely with GP Practices, NHS PS, CHP, Private Landlords, Other Providers, Local Authority and relevant agencies and establish links to improve Service provision.
Attend meetings with internal stakeholders, NHSPS, CHP, Private Landlords, Other providers, Local Authority to ensure engagement, working with locality managers across all CityCare services.
To identify, address and refer health and safety matters relating to sites and deliver building related health and safety induction to staff.
To hold regular team meetings including organising venue, arranging agendas and ensuring relevant paperwork is available for attendees.
Advanced use of IT packages including manipulating/designing spreadsheets.
To record and act upon all incidents that are potential hazards and dangerous occurrences in relation to the Health and Safety Act, including completing Risk Assessments/Audits.
To be responsible for operationalising team moves and relocations, ensuring adequate office space, ensuring sufficient furniture and IT equipment and organising logistics.
Job description
Job responsibilities
Job Purpose
The Health Centre Manager is a dynamic role which requires an enthusiastic, motivating individual who can engage and inspire a wide audience and use these connections to support system improvement across our sites.
The post holder will have day to day responsibility for the operational management of up to 5 busy Health Centres Lift Builds ensuring the sites are Health & Safety compliant.
The post holder will be responsible for the management of Clerical and Caretaking staff at various sites, this includes staff supervision, appraisals, sickness logging and monitoring and ensuring Mandatory Training is compliant.
The post holder will be responsible for ensuring the operational effectiveness and adherence to quality standards and key performance indicators for all external contracts/internal service level agreements as well as marketing and ongoing development of the service.
The post holder will have budget responsibility; this will include the day to day administering and monitoring of the budgets and being an authorised signatory
The post holder will ensure the delivery of an effective service in line with local, national and professional agendas and clinical governance.
Dimensions
- The post holder will be responsible for the management of various Health Centres/LIFT buildings (CityCare demised areas).
- The post holder will be responsible for performance managing team members against service objectives
- The post holder will be responsible for Recruitment & Selection for their sites
- The post holder will be responsible for managing Health & Sickness for their sites
- The post holder will be responsible for completing annual Building Risk Assessments for their sites
- The post holder will lead on partnership initiatives with multi-agency organisations
- The post holder will take responsibility for all support issues relating to their sites
Key Responsibilities
- To undertake the management of up to 5 busy Health Centres/LIFT Builds/leased and owned buildings throughout CityCares profile and to be responsible for the safe, effective and efficient delivery of the services ensuring key stakeholders are kept informed of any issues, problems or concerns in order that these may be addressed as a priority.
- To assess and manage the maintenance of the building and equipment, liaising with contractors to ensure the safe operation of Health Centre users, including act as point of contact for Support Services including estates, telecommunications and IT.
- To be responsible for completing annual Building Risk Assessments and ensuring any issues are dealt with appropriately. To ensure additional audits (Fire Risk Assessments/Cleaning) are actioned and signed off.
- To undertake the day to day management of clerical and ancillary staff within each site, including undertaking Performance Review and Development and identifying training and development needs.
- Managing the reception area and the provision of clerical support, to ensure staff rotas provide the capacity and capability to deliver the service to satisfy requirements and to ensure adequate cover is requested during periods of absence.
- To manage the recruitment of new team members in line with CityCare recruitment and selection procedures and to undertake coaching, training and induction of staff.
- To manage Probationary Reviews for new team members including organising new starter set-up (), have regular meetings with staff member to ensure targets are met and arrange additional training if required.
To be responsible for ensuring all essential training is completed by staff and to contribute to training needs analyses to ensure the provision of high quality, effective training for staff.
To manage sickness and absence reporting in line with CityCares Health & Sickness Policy. To record and monitor sickness and absence and to be responsible for ensuring the procedure is followed for Long / Short Term sickness.
Authorised signatory for travel expenses and additional hours.
Maintain strict confidentiality in relation to all issues concerned within the service, ensuring staff are aware of their obligations under the FOI, Information Governance and Data Protection Act.
To employ communication skills to negotiate with GPs and other stakeholders on sensitive and contentious issues regarding future service delivery, service provision and ways of working, with sensitivity and diplomacy.
Deal with matters raised under the complaints procedure / protocol and using the procedure / protocol when answering queries.
To ensure that effective Business Contingency Plans are in place to meet unexpected increase in demand / emergency situations.
To maintain good budgetary control and identify any relevant risk to the service.
Together with the Area Health Centre Manager and other stake holders, review contract deliverables and ensure that the highest quality service is delivered.
To collate, analyse and provide complex information and/or data such as patient surveys, planned preventative maintenance reports, infection control and fire risk assessment action plans and clinic room usage data for the ICB, to support service improvement or disseminate to stake holders, adapting communication styles to suit the target audience.
To support the Area Health Centre Manager in ensuring any new policies, systems and processes are in line with national best practice and adhered to ensuring information is cascaded appropriately to support service development.
Influence, persuade and negotiate with managers in developing processes, in relation to the service/sites.
To aim to resolve client queries and provide information to patients by personal contact and by telephone and to work closely with GP Practices, NHS PS, CHP, Private Landlords, Other Providers, Local Authority and relevant agencies and establish links to improve Service provision.
Attend meetings with internal stakeholders, NHSPS, CHP, Private Landlords, Other providers, Local Authority to ensure engagement, working with locality managers across all CityCare services.
To identify, address and refer health and safety matters relating to sites and deliver building related health and safety induction to staff.
To hold regular team meetings including organising venue, arranging agendas and ensuring relevant paperwork is available for attendees.
Advanced use of IT packages including manipulating/designing spreadsheets.
To record and act upon all incidents that are potential hazards and dangerous occurrences in relation to the Health and Safety Act, including completing Risk Assessments/Audits.
To be responsible for operationalising team moves and relocations, ensuring adequate office space, ensuring sufficient furniture and IT equipment and organising logistics.
Person Specification
Experience
Essential
- Experience of working in a health or social care setting
- Experience of engaging peers and managers through strong communication and negotiation skills
- Experience of and ability to use a range of IT packages
- Experience of managing staff
- Experience of multi-agency working
- Experience of Change management
- Risk assessment and management
- Information management
- Undertaking Audits
- Performance management
- Successful conflict resolution
Skills and Attributes
Essential
- Ability to communicate in a variety of ways with a variety of different audiences, including verbal, written and presentation skills, adapting communication styles to suit
- Effective interpersonal skills and the ability to build and maintain effective working relationships with a variety of different audiences
- Knowledge and understanding of Information Governance and management of citizen data
- Ability to collate information, progress actions and undertake performance monitoring and reporting as required
- Analytical skills and the ability to interpret complex data, information and audit findings
- Excellent organisational skills using systematic, thorough and logical approaches
- Ability to manage multiple and competing demands, work autonomously and deliver on agreed objectives and targets accurately within tight deadlines
- Ability to effectively manage staff, providing support, guidance, and mentoring
- Strong negotiation and influencing skills
- Ability to manage change effectively
- Strong delegation skills
- Ability to use initiative
Qualifications
Essential
- Level 4 NVQ Diploma in Business administration or equivalent level of training and experience
- ECDL or equivalent level of IT training and/or experience
Desirable
- Project Management qualification, i.e. NVQ or QSIR
Person Specification
Experience
Essential
- Experience of working in a health or social care setting
- Experience of engaging peers and managers through strong communication and negotiation skills
- Experience of and ability to use a range of IT packages
- Experience of managing staff
- Experience of multi-agency working
- Experience of Change management
- Risk assessment and management
- Information management
- Undertaking Audits
- Performance management
- Successful conflict resolution
Skills and Attributes
Essential
- Ability to communicate in a variety of ways with a variety of different audiences, including verbal, written and presentation skills, adapting communication styles to suit
- Effective interpersonal skills and the ability to build and maintain effective working relationships with a variety of different audiences
- Knowledge and understanding of Information Governance and management of citizen data
- Ability to collate information, progress actions and undertake performance monitoring and reporting as required
- Analytical skills and the ability to interpret complex data, information and audit findings
- Excellent organisational skills using systematic, thorough and logical approaches
- Ability to manage multiple and competing demands, work autonomously and deliver on agreed objectives and targets accurately within tight deadlines
- Ability to effectively manage staff, providing support, guidance, and mentoring
- Strong negotiation and influencing skills
- Ability to manage change effectively
- Strong delegation skills
- Ability to use initiative
Qualifications
Essential
- Level 4 NVQ Diploma in Business administration or equivalent level of training and experience
- ECDL or equivalent level of IT training and/or experience
Desirable
- Project Management qualification, i.e. NVQ or QSIR
Employer details
Employer name
Nottingham CityCare Partnership CIC
Address
Nottingham Citycare Partnership
Old Basford Health Centre
1 Bailey Street
NOTTINGHAM
NG6 0HD
United Kingdom
Employer's website
https://www.nottinghamcitycare.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Nottingham CityCare Partnership CIC
Address
Nottingham Citycare Partnership
Old Basford Health Centre
1 Bailey Street
NOTTINGHAM
NG6 0HD
United Kingdom
Employer's website
https://www.nottinghamcitycare.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Health Centre Manager
Nottingham CityCare Partnership CIC View all jobs
Posted 19 day(s) ago
Reference: B9826-PHCE-6555
Job summary
We are excited to offer a unique opportunity to join our Support Services Team as a Health Centre Manager. This part-time, fixed-term role covers maternity leave, with the working pattern to be agreed with the successful candidate within the hours of 8.30 am to 5 pm, Monday to Friday.
You will lead a team of reception and caretaking staff across four sites. Your leadership will directly contribute to the wellbeing of staff and patients, ensuring each site is safe, compliant, and fit for purpose.
As Health Centre Manager, you will be the first point of contact for any staff or building issues. Your responsibilities include ensuring your team feels supported, handling sickness reporting, keeping supervision and training current, and monitoring compliance. You'll oversee Health & Safety standards, report and monitor faults, and help maintain a positive environment for everyone.
Join our supportive team and work alongside dedicated colleagues who are passionate about making a difference. If you are enthusiastic about creating positive change and ready to take on a rewarding challenge, we encourage you to apply. Each day will be varied, requiring you to prioritise, multitask, and use your initiative.
We look forward to welcoming someone who shares our commitment to excellence and teamwork.
Main duties of the job
We are excited to offer this opportunity to join our Support Services Team, where your contributions will directly impact our success. As a valued member of the team, you will play a vital role in ensuring smooth operations and a positive environment for both staff and building users.
Your main responsibilities will include:
Representing the Support Services Team in a positive and professional manner at all levels.
Managing schedules, responding to requests, and supporting staff and wider building issues.
Demonstrating excellent people skills, organisation, and prioritisation abilities.
Maintaining attention to detail and confidentiality, especially regarding data protection.
Working flexibly according to the needs of the service and using your initiative to complete tasks independently.
We welcome applicants from diverse backgrounds and value your interest in this role. Your skills and qualities will help foster a supportive and dynamic team spirit, ensuring our service continues to excel. We look forward to receiving your application and thank you for considering this opportunity.
About us
We are a provider of NHS Community Health Services, CityCare exists to support the health and wellbeing of all local people, working alongside other health and care partners to achieve this. We are a value driven, people business with a passion for excellence. Our vision and social purpose is to make a difference everyday to the health & wellbeing of our communities and our values of kindness, respect, trust and honesty lie at the heart of everything we do, guiding how we work together with partners and each other to consistently deliver high quality compassionate care. As a social enterprise we aim to add social value by investing in the future of our local communities and helping to make a difference in peoples lives.
CityCare value the benefits of a diverse and inclusive workforce. We encourage applications from candidates who identify as disabled, LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are currently under-represented within our organisation.
We are proud to be a forces-friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, and military spouses/partners. We value the unique skills and contributions you bring.
CityCare is an equal opportunities employer. We are positive about employing people with disabilities. If you require your application in a different format please contact People Services on [email protected] . CityCare is committed to the protection of vulnerable adults and children.
Details
Date posted
16 September 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,073 to £39,043 a year Pro rata for part time
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
B9826-PHCE-6555
Job locations
Nottingham Citycare Partnership
Old Basford Health Centre
1 Bailey Street
NOTTINGHAM
NG6 0HD
United Kingdom
Nottingham City Care Partnership
Radford Health Centre
Ilkeston Road
NOTTINGHAM
NG7 3GW
United Kingdom
Nottingham Citycare Partnership
Beaumont Street
NOTTINGHAM
NG2 4PJ
United Kingdom
Nottingham CityCare Partnership
2 Livingstone Road
NOTTINGHAM
NG3 3GG
United Kingdom
Job description
Job responsibilities
Job Purpose
The Health Centre Manager is a dynamic role which requires an enthusiastic, motivating individual who can engage and inspire a wide audience and use these connections to support system improvement across our sites.
The post holder will have day to day responsibility for the operational management of up to 5 busy Health Centres Lift Builds ensuring the sites are Health & Safety compliant.
The post holder will be responsible for the management of Clerical and Caretaking staff at various sites, this includes staff supervision, appraisals, sickness logging and monitoring and ensuring Mandatory Training is compliant.
The post holder will be responsible for ensuring the operational effectiveness and adherence to quality standards and key performance indicators for all external contracts/internal service level agreements as well as marketing and ongoing development of the service.
The post holder will have budget responsibility; this will include the day to day administering and monitoring of the budgets and being an authorised signatory
The post holder will ensure the delivery of an effective service in line with local, national and professional agendas and clinical governance.
Dimensions
- The post holder will be responsible for the management of various Health Centres/LIFT buildings (CityCare demised areas).
- The post holder will be responsible for performance managing team members against service objectives
- The post holder will be responsible for Recruitment & Selection for their sites
- The post holder will be responsible for managing Health & Sickness for their sites
- The post holder will be responsible for completing annual Building Risk Assessments for their sites
- The post holder will lead on partnership initiatives with multi-agency organisations
- The post holder will take responsibility for all support issues relating to their sites
Key Responsibilities
- To undertake the management of up to 5 busy Health Centres/LIFT Builds/leased and owned buildings throughout CityCares profile and to be responsible for the safe, effective and efficient delivery of the services ensuring key stakeholders are kept informed of any issues, problems or concerns in order that these may be addressed as a priority.
- To assess and manage the maintenance of the building and equipment, liaising with contractors to ensure the safe operation of Health Centre users, including act as point of contact for Support Services including estates, telecommunications and IT.
- To be responsible for completing annual Building Risk Assessments and ensuring any issues are dealt with appropriately. To ensure additional audits (Fire Risk Assessments/Cleaning) are actioned and signed off.
- To undertake the day to day management of clerical and ancillary staff within each site, including undertaking Performance Review and Development and identifying training and development needs.
- Managing the reception area and the provision of clerical support, to ensure staff rotas provide the capacity and capability to deliver the service to satisfy requirements and to ensure adequate cover is requested during periods of absence.
- To manage the recruitment of new team members in line with CityCare recruitment and selection procedures and to undertake coaching, training and induction of staff.
- To manage Probationary Reviews for new team members including organising new starter set-up (), have regular meetings with staff member to ensure targets are met and arrange additional training if required.
To be responsible for ensuring all essential training is completed by staff and to contribute to training needs analyses to ensure the provision of high quality, effective training for staff.
To manage sickness and absence reporting in line with CityCares Health & Sickness Policy. To record and monitor sickness and absence and to be responsible for ensuring the procedure is followed for Long / Short Term sickness.
Authorised signatory for travel expenses and additional hours.
Maintain strict confidentiality in relation to all issues concerned within the service, ensuring staff are aware of their obligations under the FOI, Information Governance and Data Protection Act.
To employ communication skills to negotiate with GPs and other stakeholders on sensitive and contentious issues regarding future service delivery, service provision and ways of working, with sensitivity and diplomacy.
Deal with matters raised under the complaints procedure / protocol and using the procedure / protocol when answering queries.
To ensure that effective Business Contingency Plans are in place to meet unexpected increase in demand / emergency situations.
To maintain good budgetary control and identify any relevant risk to the service.
Together with the Area Health Centre Manager and other stake holders, review contract deliverables and ensure that the highest quality service is delivered.
To collate, analyse and provide complex information and/or data such as patient surveys, planned preventative maintenance reports, infection control and fire risk assessment action plans and clinic room usage data for the ICB, to support service improvement or disseminate to stake holders, adapting communication styles to suit the target audience.
To support the Area Health Centre Manager in ensuring any new policies, systems and processes are in line with national best practice and adhered to ensuring information is cascaded appropriately to support service development.
Influence, persuade and negotiate with managers in developing processes, in relation to the service/sites.
To aim to resolve client queries and provide information to patients by personal contact and by telephone and to work closely with GP Practices, NHS PS, CHP, Private Landlords, Other Providers, Local Authority and relevant agencies and establish links to improve Service provision.
Attend meetings with internal stakeholders, NHSPS, CHP, Private Landlords, Other providers, Local Authority to ensure engagement, working with locality managers across all CityCare services.
To identify, address and refer health and safety matters relating to sites and deliver building related health and safety induction to staff.
To hold regular team meetings including organising venue, arranging agendas and ensuring relevant paperwork is available for attendees.
Advanced use of IT packages including manipulating/designing spreadsheets.
To record and act upon all incidents that are potential hazards and dangerous occurrences in relation to the Health and Safety Act, including completing Risk Assessments/Audits.
To be responsible for operationalising team moves and relocations, ensuring adequate office space, ensuring sufficient furniture and IT equipment and organising logistics.
Job description
Job responsibilities
Job Purpose
The Health Centre Manager is a dynamic role which requires an enthusiastic, motivating individual who can engage and inspire a wide audience and use these connections to support system improvement across our sites.
The post holder will have day to day responsibility for the operational management of up to 5 busy Health Centres Lift Builds ensuring the sites are Health & Safety compliant.
The post holder will be responsible for the management of Clerical and Caretaking staff at various sites, this includes staff supervision, appraisals, sickness logging and monitoring and ensuring Mandatory Training is compliant.
The post holder will be responsible for ensuring the operational effectiveness and adherence to quality standards and key performance indicators for all external contracts/internal service level agreements as well as marketing and ongoing development of the service.
The post holder will have budget responsibility; this will include the day to day administering and monitoring of the budgets and being an authorised signatory
The post holder will ensure the delivery of an effective service in line with local, national and professional agendas and clinical governance.
Dimensions
- The post holder will be responsible for the management of various Health Centres/LIFT buildings (CityCare demised areas).
- The post holder will be responsible for performance managing team members against service objectives
- The post holder will be responsible for Recruitment & Selection for their sites
- The post holder will be responsible for managing Health & Sickness for their sites
- The post holder will be responsible for completing annual Building Risk Assessments for their sites
- The post holder will lead on partnership initiatives with multi-agency organisations
- The post holder will take responsibility for all support issues relating to their sites
Key Responsibilities
- To undertake the management of up to 5 busy Health Centres/LIFT Builds/leased and owned buildings throughout CityCares profile and to be responsible for the safe, effective and efficient delivery of the services ensuring key stakeholders are kept informed of any issues, problems or concerns in order that these may be addressed as a priority.
- To assess and manage the maintenance of the building and equipment, liaising with contractors to ensure the safe operation of Health Centre users, including act as point of contact for Support Services including estates, telecommunications and IT.
- To be responsible for completing annual Building Risk Assessments and ensuring any issues are dealt with appropriately. To ensure additional audits (Fire Risk Assessments/Cleaning) are actioned and signed off.
- To undertake the day to day management of clerical and ancillary staff within each site, including undertaking Performance Review and Development and identifying training and development needs.
- Managing the reception area and the provision of clerical support, to ensure staff rotas provide the capacity and capability to deliver the service to satisfy requirements and to ensure adequate cover is requested during periods of absence.
- To manage the recruitment of new team members in line with CityCare recruitment and selection procedures and to undertake coaching, training and induction of staff.
- To manage Probationary Reviews for new team members including organising new starter set-up (), have regular meetings with staff member to ensure targets are met and arrange additional training if required.
To be responsible for ensuring all essential training is completed by staff and to contribute to training needs analyses to ensure the provision of high quality, effective training for staff.
To manage sickness and absence reporting in line with CityCares Health & Sickness Policy. To record and monitor sickness and absence and to be responsible for ensuring the procedure is followed for Long / Short Term sickness.
Authorised signatory for travel expenses and additional hours.
Maintain strict confidentiality in relation to all issues concerned within the service, ensuring staff are aware of their obligations under the FOI, Information Governance and Data Protection Act.
To employ communication skills to negotiate with GPs and other stakeholders on sensitive and contentious issues regarding future service delivery, service provision and ways of working, with sensitivity and diplomacy.
Deal with matters raised under the complaints procedure / protocol and using the procedure / protocol when answering queries.
To ensure that effective Business Contingency Plans are in place to meet unexpected increase in demand / emergency situations.
To maintain good budgetary control and identify any relevant risk to the service.
Together with the Area Health Centre Manager and other stake holders, review contract deliverables and ensure that the highest quality service is delivered.
To collate, analyse and provide complex information and/or data such as patient surveys, planned preventative maintenance reports, infection control and fire risk assessment action plans and clinic room usage data for the ICB, to support service improvement or disseminate to stake holders, adapting communication styles to suit the target audience.
To support the Area Health Centre Manager in ensuring any new policies, systems and processes are in line with national best practice and adhered to ensuring information is cascaded appropriately to support service development.
Influence, persuade and negotiate with managers in developing processes, in relation to the service/sites.
To aim to resolve client queries and provide information to patients by personal contact and by telephone and to work closely with GP Practices, NHS PS, CHP, Private Landlords, Other Providers, Local Authority and relevant agencies and establish links to improve Service provision.
Attend meetings with internal stakeholders, NHSPS, CHP, Private Landlords, Other providers, Local Authority to ensure engagement, working with locality managers across all CityCare services.
To identify, address and refer health and safety matters relating to sites and deliver building related health and safety induction to staff.
To hold regular team meetings including organising venue, arranging agendas and ensuring relevant paperwork is available for attendees.
Advanced use of IT packages including manipulating/designing spreadsheets.
To record and act upon all incidents that are potential hazards and dangerous occurrences in relation to the Health and Safety Act, including completing Risk Assessments/Audits.
To be responsible for operationalising team moves and relocations, ensuring adequate office space, ensuring sufficient furniture and IT equipment and organising logistics.
Person Specification
Experience
Essential
- Experience of working in a health or social care setting
- Experience of engaging peers and managers through strong communication and negotiation skills
- Experience of and ability to use a range of IT packages
- Experience of managing staff
- Experience of multi-agency working
- Experience of Change management
- Risk assessment and management
- Information management
- Undertaking Audits
- Performance management
- Successful conflict resolution
Skills and Attributes
Essential
- Ability to communicate in a variety of ways with a variety of different audiences, including verbal, written and presentation skills, adapting communication styles to suit
- Effective interpersonal skills and the ability to build and maintain effective working relationships with a variety of different audiences
- Knowledge and understanding of Information Governance and management of citizen data
- Ability to collate information, progress actions and undertake performance monitoring and reporting as required
- Analytical skills and the ability to interpret complex data, information and audit findings
- Excellent organisational skills using systematic, thorough and logical approaches
- Ability to manage multiple and competing demands, work autonomously and deliver on agreed objectives and targets accurately within tight deadlines
- Ability to effectively manage staff, providing support, guidance, and mentoring
- Strong negotiation and influencing skills
- Ability to manage change effectively
- Strong delegation skills
- Ability to use initiative
Qualifications
Essential
- Level 4 NVQ Diploma in Business administration or equivalent level of training and experience
- ECDL or equivalent level of IT training and/or experience
Desirable
- Project Management qualification, i.e. NVQ or QSIR
Person Specification
Experience
Essential
- Experience of working in a health or social care setting
- Experience of engaging peers and managers through strong communication and negotiation skills
- Experience of and ability to use a range of IT packages
- Experience of managing staff
- Experience of multi-agency working
- Experience of Change management
- Risk assessment and management
- Information management
- Undertaking Audits
- Performance management
- Successful conflict resolution
Skills and Attributes
Essential
- Ability to communicate in a variety of ways with a variety of different audiences, including verbal, written and presentation skills, adapting communication styles to suit
- Effective interpersonal skills and the ability to build and maintain effective working relationships with a variety of different audiences
- Knowledge and understanding of Information Governance and management of citizen data
- Ability to collate information, progress actions and undertake performance monitoring and reporting as required
- Analytical skills and the ability to interpret complex data, information and audit findings
- Excellent organisational skills using systematic, thorough and logical approaches
- Ability to manage multiple and competing demands, work autonomously and deliver on agreed objectives and targets accurately within tight deadlines
- Ability to effectively manage staff, providing support, guidance, and mentoring
- Strong negotiation and influencing skills
- Ability to manage change effectively
- Strong delegation skills
- Ability to use initiative
Qualifications
Essential
- Level 4 NVQ Diploma in Business administration or equivalent level of training and experience
- ECDL or equivalent level of IT training and/or experience
Desirable
- Project Management qualification, i.e. NVQ or QSIR
Employer details
Employer name
Nottingham CityCare Partnership CIC
Address
Nottingham Citycare Partnership
Old Basford Health Centre
1 Bailey Street
NOTTINGHAM
NG6 0HD
United Kingdom
Employer's website
https://www.nottinghamcitycare.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Nottingham CityCare Partnership CIC
Address
Nottingham Citycare Partnership
Old Basford Health Centre
1 Bailey Street
NOTTINGHAM
NG6 0HD
United Kingdom
Employer's website
https://www.nottinghamcitycare.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Specialty Dietitian – UGI Surgery
Oxford University Hospitals NHS Foundation Trust View all jobs
Posted 19 day(s) ago
Reference: 321-MRC-8109362-B6
Job summary
This is a fantastic opportunity for anyone with an interest in oesophagogastric (OG) surgery and wishes to work as part of a tumour-site specific multi-disciplinary team who values and respects the role of the Dietitian.
This post will support and work alongside the OG dietetic team to provide a comprehensive dietetic service to pre- and post-operative OG patients treated at the Churchill Hospital, part of the Oxford University Hospitals NHS Foundation Trust (OUHFT), Oxford.
The OUH is a regional centre for OG cancer management covering the Thames Valley and one of a few UK centres providing the surgical management of trachea-oesophageal fistula (TOF), end stage achalasia and other complex benign diseases of the oesophagus and stomach.
We encourage every Band 6 to protect 20% of their time within the role to development, both individually and as a service. This can include quality improvement projects, clinical audit and CPD, as well as service development, such as reviewing the way the service is delivered and the patient pathway. This role therefore provides a great opportunity to develop clinical and leadership skills.
Main duties of the job
The primary focus of this post will be to support the OG cancer patients who are treated surgically but also those who have complex benign disease and require pre- and post-operative dietetic support. This will includes:
- Provide screening and assessments of patients at all stages of treatment
- Manage weekly telephone/video clinics +/- face to face clinics
- Liaise with the OG MDT with regards to the nutritional management of patients (e.g. feeding tube insertions, treatment decisions, hospital admissions).
- Provide short and long-term follow-up and management of treatment side effects of surgery and systemic anticancer treatments
- Work alongside the ERAS and Prehab nursing team to run OG specific virtual prehabilitation group sessions
- Run a pre surgery, virtual education group session for patients
- Support patients with home enteral feeding, jejunostomy and gastrostomy care advice and trouble shooting
- Support patients with the monitoring and appropriate supplementation of micronutrient status after OG surgery.
- Work alongside dietetic colleagues to develop departmental guidelines and standards of best practice.
- Work as a member of the dietetic department and contribute to departmental projects
- Advise and teaching both medical and nursing staff on the dietetic management of OG surgical patients and enteral nutritional support
- Provide dietetic cover to other members of the OG dietetic team.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.
Details
Date posted
16 September 2026
Pay scheme
Agenda for change
Band
Band 6
Salary
£39,959 to £48,117 a year per annum/pro-rata
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
321-MRC-8109362-B6
Job locations
Churchill Hospital
Old Road
Headington, Oxford
OX3 7LE
United Kingdom
Job description
Job responsibilities
CLINICAL
To work as part of a team of Oncology, Haematology and Elective Surgery Specialist Dietitians and Macmillan Dietetic Support Workers, and as an integral member of multiple tumour-site specific multidisciplinary teams to ensure a holistic approach to patient care. This involves attending oncology team meetings, dietetic department meetings and liaising with Oncologists, Specialist Nurses, Radiographers, Allied Health Professionals, Dietetic colleagues, Dietetic Assistants and GPs regarding dietetic and nutritional support for Oncology patients in order to optimise nutritional status during treatment.
Organise own workload, prioritising and balancing patient-related and professional demands and contributing to the effectiveness of the oncology team.
To assess and prioritise referrals made by members of the multidisciplinary team
To review how the dietetic service is provided along the patient pathway, in order to provide an effective use of time and resources.
Obtain and analyse relevant information from different sources including: electronic patient records, the client, staff and/or carers, in order to make a comprehensive assessment of the patients diagnosis, prognosis and treatment plans so that a decision on the most appropriate dietetic treatment to support this can be made in the short and long term.
Interpret and monitor biochemical data generally and specifically in relation to patients receiving cancer treatment.
Assess patients nutritional status by weight history, fluid balance, nutritional intake, stool output, vomiting and physical signs of deficiency.
Estimate nutritional requirements using specific assessment tools and calculations. To remain up to date with the literature and ensure that this is an evidence based process and clinically relevant to oncology patients.
Formulate individualised patient care plans, artificial feeding regimens, taking into consideration factors which may affect requirements or help/hinder provision of nutrition support such as: prescribed drugs, biochemical derangements, fluid balance etc. Within the care plan this could include modified-texture diets, oral nutritional supplements and enteral tube feeds.
Evaluate the effectiveness of nutritional goals and modify these goals and care plans as necessary based on ongoing analysis, assessment of information available and changing patient needs.
Address and monitor their changing nutritional needs over the course of their disease and advise other members of the multidisciplinary team.
Modify dietary advice according to biochemistry, lifestyle, treatment undertaken, drugs and associated medical conditions adding to complexity of dietetic management.
Use communication techniques i.e. behavioural change and motivational interviewing to work with the patient to adapt their diet.
Communicate effectively and sensitively with patients, carers and other health professionals. Skills of persuasion, motivation, explanation and gaining consent may be used in a wide variety of different, sometimes sensitive, situations. It is important to be able to communicate complex information at an appropriate level. Barriers to communication may be evident e.g. loss of sight, loss of hearing, lack of English, both written and spoken, requiring the use of translators.
Deal with patients with chronic conditions and those with poor outcomes/terminal conditions.
To be sensitive to the religious and ethnic needs of patients' dietary requirements.
To be actively involved with the development of evidence based, trust-wide guidelines - to be a resource to other dietitians as a specialist surgical practitioner, writing and compiling diet sheets, protocols and advice.
To provide specialist training and supervision of dietetic colleagues and students using skills of reflective practice.
To cover for other dietitians when sickness or leave necessitates.
Any other duties that may from time to time be allocated by the Team Leader and Acute Dietetic Service Manager
PROFESSIONAL
Be accountable for own actions within the professional, ethical and legal framework for dietetics set out in the Health and Care Profession Councils code of practice for Dietitians and the British Dietetic Associations professional standards for Dietitians.
To take responsibility for own continuing professional development and providing evidence for this by maintaining a CPD portfolio. CPD involves critical evaluation of scientific papers, attending professional development meetings, working as a reflective practitioner and attending relevant internal/external courses.
Participate in annual appraisal, identifying own developmental and training needs and setting personal developmental objectives.
To participate in departmental audits and initiate audit within own work area in order to monitor and evaluate whether local/national/international standards are being met and make recommendations for change. To be involved with the planning of departmental clinical effectiveness and audit strategies.
Actively contribute to the dietetic student training program, facilitating the development of skills and knowledge, being involved in the assessment process and acting as a mentor to students.
To provide specialist advice, teaching and training to dietetic colleagues, students or members of the multidisciplinary team, regarding the nutritional management of patients, particularly with respect to OG surgical procedures.
To have a detailed understanding of different surgical procedures and systemic anticancer treatments and their side effects.
To take the lead on corporate departmental projects.
ORGANISATIONAL
To determine priorities for own work area based on clinical need and balance patient caseload with professional demands.
To collect data as required by the department, trust and outside agencies.
To maintain accurate and up to date documentation of patient interventions on electronic records. To communicate dietetic interventions to appropriate members of the multidisciplinary team by documentation within nursing/medical notes or by means of generating a letter/report.
Job description
Job responsibilities
CLINICAL
To work as part of a team of Oncology, Haematology and Elective Surgery Specialist Dietitians and Macmillan Dietetic Support Workers, and as an integral member of multiple tumour-site specific multidisciplinary teams to ensure a holistic approach to patient care. This involves attending oncology team meetings, dietetic department meetings and liaising with Oncologists, Specialist Nurses, Radiographers, Allied Health Professionals, Dietetic colleagues, Dietetic Assistants and GPs regarding dietetic and nutritional support for Oncology patients in order to optimise nutritional status during treatment.
Organise own workload, prioritising and balancing patient-related and professional demands and contributing to the effectiveness of the oncology team.
To assess and prioritise referrals made by members of the multidisciplinary team
To review how the dietetic service is provided along the patient pathway, in order to provide an effective use of time and resources.
Obtain and analyse relevant information from different sources including: electronic patient records, the client, staff and/or carers, in order to make a comprehensive assessment of the patients diagnosis, prognosis and treatment plans so that a decision on the most appropriate dietetic treatment to support this can be made in the short and long term.
Interpret and monitor biochemical data generally and specifically in relation to patients receiving cancer treatment.
Assess patients nutritional status by weight history, fluid balance, nutritional intake, stool output, vomiting and physical signs of deficiency.
Estimate nutritional requirements using specific assessment tools and calculations. To remain up to date with the literature and ensure that this is an evidence based process and clinically relevant to oncology patients.
Formulate individualised patient care plans, artificial feeding regimens, taking into consideration factors which may affect requirements or help/hinder provision of nutrition support such as: prescribed drugs, biochemical derangements, fluid balance etc. Within the care plan this could include modified-texture diets, oral nutritional supplements and enteral tube feeds.
Evaluate the effectiveness of nutritional goals and modify these goals and care plans as necessary based on ongoing analysis, assessment of information available and changing patient needs.
Address and monitor their changing nutritional needs over the course of their disease and advise other members of the multidisciplinary team.
Modify dietary advice according to biochemistry, lifestyle, treatment undertaken, drugs and associated medical conditions adding to complexity of dietetic management.
Use communication techniques i.e. behavioural change and motivational interviewing to work with the patient to adapt their diet.
Communicate effectively and sensitively with patients, carers and other health professionals. Skills of persuasion, motivation, explanation and gaining consent may be used in a wide variety of different, sometimes sensitive, situations. It is important to be able to communicate complex information at an appropriate level. Barriers to communication may be evident e.g. loss of sight, loss of hearing, lack of English, both written and spoken, requiring the use of translators.
Deal with patients with chronic conditions and those with poor outcomes/terminal conditions.
To be sensitive to the religious and ethnic needs of patients' dietary requirements.
To be actively involved with the development of evidence based, trust-wide guidelines - to be a resource to other dietitians as a specialist surgical practitioner, writing and compiling diet sheets, protocols and advice.
To provide specialist training and supervision of dietetic colleagues and students using skills of reflective practice.
To cover for other dietitians when sickness or leave necessitates.
Any other duties that may from time to time be allocated by the Team Leader and Acute Dietetic Service Manager
PROFESSIONAL
Be accountable for own actions within the professional, ethical and legal framework for dietetics set out in the Health and Care Profession Councils code of practice for Dietitians and the British Dietetic Associations professional standards for Dietitians.
To take responsibility for own continuing professional development and providing evidence for this by maintaining a CPD portfolio. CPD involves critical evaluation of scientific papers, attending professional development meetings, working as a reflective practitioner and attending relevant internal/external courses.
Participate in annual appraisal, identifying own developmental and training needs and setting personal developmental objectives.
To participate in departmental audits and initiate audit within own work area in order to monitor and evaluate whether local/national/international standards are being met and make recommendations for change. To be involved with the planning of departmental clinical effectiveness and audit strategies.
Actively contribute to the dietetic student training program, facilitating the development of skills and knowledge, being involved in the assessment process and acting as a mentor to students.
To provide specialist advice, teaching and training to dietetic colleagues, students or members of the multidisciplinary team, regarding the nutritional management of patients, particularly with respect to OG surgical procedures.
To have a detailed understanding of different surgical procedures and systemic anticancer treatments and their side effects.
To take the lead on corporate departmental projects.
ORGANISATIONAL
To determine priorities for own work area based on clinical need and balance patient caseload with professional demands.
To collect data as required by the department, trust and outside agencies.
To maintain accurate and up to date documentation of patient interventions on electronic records. To communicate dietetic interventions to appropriate members of the multidisciplinary team by documentation within nursing/medical notes or by means of generating a letter/report.
Person Specification
Qualifications
Essential
- Registration as a Dietitian with HCPC
- BSc (Hons) Nutrition / Dietetics degree or post graduate diploma or equivalent
- Evidence of a range of CPD activities
Desirable
- Completion of relevant post registration clinical courses (e.g. PENG, clinical supervisory skills, behavioural change).
- Member of BDA & relevant BDA Interest Group
Experience
Essential
- Demonstrates knowledge, skills and experience of a wide range of clinical areas
- Range of experience of nutrition support, including managing patients requiring artificial nutritional
- Experience of working as part of a multidisciplinary team.
- Experience of teaching and training.
Desirable
- Experience of Oesophagogastric Surgery
- Experience of service development, research or audit
Behavioural Skills
Essential
- Ability to work autonomously & as part of a team.
- Able to set priorities and manage own time.
- Adaptable and flexible.
Technical Skills
Essential
- IT skills (e.g. experience of working with electronic patient records, Microsoft Teams, Microsoft Office 365, preparation of audit reports and presentations, internet use)
Person Specification
Qualifications
Essential
- Registration as a Dietitian with HCPC
- BSc (Hons) Nutrition / Dietetics degree or post graduate diploma or equivalent
- Evidence of a range of CPD activities
Desirable
- Completion of relevant post registration clinical courses (e.g. PENG, clinical supervisory skills, behavioural change).
- Member of BDA & relevant BDA Interest Group
Experience
Essential
- Demonstrates knowledge, skills and experience of a wide range of clinical areas
- Range of experience of nutrition support, including managing patients requiring artificial nutritional
- Experience of working as part of a multidisciplinary team.
- Experience of teaching and training.
Desirable
- Experience of Oesophagogastric Surgery
- Experience of service development, research or audit
Behavioural Skills
Essential
- Ability to work autonomously & as part of a team.
- Able to set priorities and manage own time.
- Adaptable and flexible.
Technical Skills
Essential
- IT skills (e.g. experience of working with electronic patient records, Microsoft Teams, Microsoft Office 365, preparation of audit reports and presentations, internet use)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Oxford University Hospitals NHS Foundation Trust
Address
Churchill Hospital
Old Road
Headington, Oxford
OX3 7LE
United Kingdom
Employer's website
https://www.ouh.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Oxford University Hospitals NHS Foundation Trust
Address
Churchill Hospital
Old Road
Headington, Oxford
OX3 7LE
United Kingdom
Employer's website
https://www.ouh.nhs.uk/ (Opens in a new tab)
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