Job description

Job responsibilities

Please see attached Job Description and Specification for further details of the role. Informal enquiries welcome.

Person Specification

Qualifications

Essential

• GMC registration with a licence to practise.
• Qualified Medical Practitioner holding MBBS, MBChB or equivalent medical degree.
• Completion of GP Specialty Training and inclusion on the GMC GP Register.
• Evidence of continued professional development (CPD).
• Eligibility to work in the UK.
• Current indemnity cover or willingness to obtain appropriate cover prior to commencement.

Desirable

• Membership of the Royal College of General Practitioners (MRCGP).
• Additional qualifications in areas such as women's health, dermatology, minor surgery, diabetes, palliative care, or medical education.
• Training in mentorship, supervision, or teaching.

Experience

Essential

• Experience working as a GP in a primary care setting.
• Ability to manage a wide range of acute and chronic medical conditions.
• Experience of multidisciplinary team working.
• Experience of safeguarding children and vulnerable adults.
• Competence in clinical decision-making and risk management.
• Experience using clinical systems and electronic patient records.
• Excellent communication skills with patients, carers, and colleagues.
• Commitment to delivering high-quality, patient-centred care.

Desirable

• Experience working within NHS General Practice.
• Experience of QOF, Enhanced Services, and population health management.
• Experience supervising GP trainees, foundation doctors, or medical students.
• Experience in leadership, service development, or quality improvement initiatives.
• Experience in minor surgery, joint injections, contraceptive services, or other specialist clinics.
• Experience of digital consultations and remote patient management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Centre Practice

Address

Fareham Health centre

Osborn Road

Fareham

Hampshire

PO16 7ER

United Kingdom

Employer's website

https://www.farehamcentrepractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Liaises with patients, doctors, staff, other support staff, nursing staff, both surgery and attached, community nursing teams, mental health groups, funeral directors, counsellors, pharmacy, social services, commissioning groups, secondary care (acute and community hospitals), care homes, complex care hub and social prescribers

Job Purpose, Aims and Profile

The Patient Assistant post is a skilled position providing a high level of service to patients, internal and external clients and institutions. The post-holder:

works in Reception working with the Rapid Health triage system; dealing with enquiries; advising on doctors and nurses availability; recording and passing messages on accurately and efficiently; carrying out a range of related reception duties as appropriate.

Working Hours and Work Schedule

Surgery working week: 08.00 6.45pm Monday to Friday, 08.00 08.00 pm on selected dates. Shared rota with 4 other local practices.

Working hours; normal working schedule between 08.00 and 06.45pm or 08.00 pm Monday to Friday as required.

Occasional Saturdays throughout the year on a rota basis.

Monday; Tuesday; Wednesday; Thursday; Friday: daily schedules to be determined.

The post-holder will be required to cover for colleagues who are absent on annual leave or sickness.

Duties and Responsibilities

4.1Reception

Open up surgery, switch on PCs and set up systems ready for the working day

Receive and log-in patients and visitors when they enter the surgery;

Manage & process all patient appointments using Rapid Health triage system and EMIS Web computer system;

Deal with all patient enquiries relating to appointments, surgeries and clinics;

Covering for sickness and annual leave for colleagues

Advise patients on availability of particular doctors/nurses;

Hand repeat prescriptions to patients;

Record requests for doctor visits and Patient Summaries for visits

Handle emergency requests for duty doctor;

Relaying messages for doctors and administrative staff;

Update; maintain; file & retrieve patient records as appropriate;

Close surgery, ensure building security particularly doors/windows and set alarm after closing.

Keep waiting room tidy after sessions or clinics keep prescription rack clear of old prescriptions and letters.

Organise notice boards

Ensure order, safety and comfort of patients; report and deal with disturbances.

Sort prescription requests, both electronic and manual; guided by the Pharmacy Team.

Record any acute prescriptions and pass to the pharmacy team for consideration.

Contact patients (when requested) to pass on doctors instructions and requests.

Sort and place prescriptions ready for collection or according to their destination.

Process new patient registrations and questionnaires.

Managing the diary recall system.

General Administrative and Clerical duties

Attend for staff training when necessary;

Photocopying as requested;

Assist in compilation of statistics;

Filing of paper medical records

Attend any other training courses deemed necessary by the Practice Manager or Operations Manager

Carry out any other duties as requested by the Practice Manager or Operations Manager.

Other General Conditions

Holiday entitlement is five working weeks per year (pro rata) plus any Bank Holidays that fall on a normal working day.

All employees are required to adhere to the Health and Safety at Work Act (1974)

The job description will be subject to periodic reviews and may be changed in consultation with the post holder.

On Appointment the post holder must agree to abide by the Statement of Terms and Conditions of Service and the Contract requirements; all published Surgery protocols; policies; procedures; guidelines and work-rules; and any other approved instruction & documentation that may be amended and issued from time to time.

Person Specification

Experience

Essential

• Experience of working accurately and calmly under pressure
• Excellent Communication Skills
• Can demonstrate versatility, flexibility and enthusiasm

Desirable

• Experience of working in a GP practice
• Previous NHS or other public service experience

Qualifications

Essential

• Excellent communication skills
• Face to Face Customer Experience
• Recent use of computer systems

Desirable

• Previous NHS or other public service experience
• Medical terminology training
• Familiarity with clinical records and appointment systems

Employer details

Employer name

Vine Surgery Partnership

Address

Hindhayes Lane

Street

Somerset

BA16 0ET

United Kingdom

Employer's website

https://www.vinesurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please ensure you have read through the attached Job Description and Person Specification before submitting your application.

Advertising date: 9th September 2026

Closing date: 16th September 2026

Shortlisting date: 18th September 2026

Proposed Interview date: 25th September 2026

Please note, this post may close earlier than advertised if a sufficient number of applications are received.

Person Specification

Qualifications

Essential

• CCAB/CIMA Qualified or equivalent experience
• Demonstrable evidence of continuous personal and professional development

Knowledge

Essential

• Expert theoretical knowledge of accounting, NHS accounting and Public Sector accounting policy.
• Significant Financial Management experience
• Knowledge and experience of strategic and business planning and investment appraisal process
• Experience within a finance function of a large organisation
• Knowledge and experience of performance management techniques
• Specialist knowledge of capital, expenditure and revenue budgets
• Experience of budget setting to prepare plans for financial and human resources

Desirable

• Experience of managing and developing finance staff
• Experience of formulating and developing long term strategic plans, often involving uncertainty that may impact on the whole organisation
• NHS Finance experience
• Experience of contract monitoring and reporting
• Experience of the Oracle General Ledger System

Skills

Essential

• Ability to analyse, investigate and interpret financial information and queries
• Analytical and problem solving skills
• Ability to report and present financial information to both finance and non-finance individuals (internal and external)
• Ability to provide and receive highly complex, sensitive and contentious information
• Well organised, able to prioritise own workload to deliver tight deadlines
• To be able to carry out business ensuring all accounting treatments are adhering to Generally Agreed Accounting Principles (GAAP) and International Accounting Standards (IAS)
• High level of ability in designing, developing, managing and maintaining complex computerised financial systems, spreadsheets and databases
• Proven high level of communication skills using a range of methods e.g. Written, verbal presentation to Executive Management Team as well as budget holders of all levels
• The ability to manage conflicting priorities
• The ability to formulate arguments and express them clearly to lay people and to persuade clinicians and senior management over a course of action
• The ability to deal with highly complex facts or situations including those relating to business case development
• The ability to make judgements where there is no precedent and where other leading opinions conflict
• Ability to influence, command respect and establish credibility quickly. Ability to work effectively with directors. To display good negotiation skills
• Ability to plan and organise a broad range of highly complex plans and adjust these through time
• ECDL or equivalent is essential - i.e. experienced in the use of financial systems/spreadsheets/databases/word processing. Advanced keyboard skills essential

Other

Essential

• Team Player
• The ability get on with others and build good relationships with a wide variety of both internal and external to the organisation
• Evidence of continued professional and personal development and learning through the PDR process
• Willingness to travel. Self motivated and able to work to tight deadlines
• Concentration required for effectively multi-tasking, analysing data, writing detailed reports etc.
• The post holder has to be able to work successfully under pressure of time and resources

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Knowsley Community College

Stockbridge Lane

Huyton

L36 3SD

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person Specification

Knowledge and Experience

Essential

• Clerical/administrative experience, including filing and/or reception
• Experience of dealing with the public, both on the telephone and in person

Desirable

• Previous NHS experience
• Experience of using a Patient Administration System
• Awareness of the Cass Review into Gender Identity Services for Children

Qualifications and Training

Essential

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Business and Administration Level 3 NVQ or equivalent experience

Skills and Abilities

Essential

• Effective and polite manner when dealing with people, both face to face and on the phone
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work on your own, using your own initiative, if required
• Confidence to handle difficult conversations with patients, relatives and carers
• Effective organisational skills
• Good IT skills including Microsoft packages
• Attention to detail

Desirable

• Working knowledge of outpatient policies and procedures

Aptitudes

Essential

• Respectful of and supportive to colleagues
• Pride in the quality and accuracy of work and attention to detail
• Willingness to undertake training and develop additional skills
• Co-operative, helpful and flexible attitude to work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Bristol Royal Hospital for Children

Upper Maudlin Street

Bristol

BS2 8BJ

United Kingdom

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role

The post holder is responsible for booking patient appointments, visits and associated administrative duties. In addition, the post holder will support the referral, triage and appointment booking processes using Trust systems and waiting lists to contact and offer patients appointments and assist and support the Matron/ Shift Leader with day-to-day clerical activities at the ward level.

The successful candidate will-

Be able to deal face to face and on the telephone with a wide range of public and professional staff courteously and professionally and always maintain confidentially.

Undertake clerical duties answering the telephone and relaying messages and enquiries promptly.

Provide effective verbal, written and electronic communications.

Main Duties and Responsibilities

Assisting and supporting the Matron/ Shift Leader with day-to-day clerical activities.

Act as the first point of contact for the patients dealing appropriately with all communications and tasks, including sensitive issues.

Answering the telephone and dealing appropriately with all enquiries, redirecting to relevant staff and departments in a timely manner.

Deal with incoming telephone calls from expectant/ new mums, other relatives, midwives, GP surgeries and other hospital trusts.

Maintain the admission, discharge, and transfer activity of all patients within the department.

Use Trust systems, including waiting list and patient tracking list information, to ensure patients are booked and scheduled in the correct order.

Arrange patient follow-up appointments as directed by medical / nursing staff, informing patients of appointments.

Escalate issues related to the booking and scheduling of patient appointments in agreed timescales to supervisory and management staff.

Handle enquiries from patients and staff concerning appointment booking and scheduling through a variety of media, although predominantly through telephone

Enter data and maintain of safeguarding database, ensuring information is updated in a timely manner.

Liaising with other departments and staff to obtain /deliver information relating to patients and department management.

Deliver a high level of customer service in all interactions with patients, their relatives, carers and staff to ensure the highest standards in respect of patient privacy and dignity.

Ensures data entry onto Trust systems is consistent with workflows and follows standard operating procedures.

Patient Record Maintenance- Ensuring correct and accurate personal details are up to date on all patient documentation.

Follow departmental policies and standard operating procedures for the undertaking of work tasks and duties.

Support Trust and departmental processes for reviewing and managing data quality issues related to booking and scheduling activity.

Follow Trust policy in relation to processes for assessment and management of potential overseas visitors, including the accurate recording of information and escalation of concerns to the line manager.

Use local and national systems such as the NHS Spine, CRIS, Meditech, K2 and other systems to enable the booking and scheduling of appointments.

Maintain an up-to-date electronic and paper office filing system appropriate to the relevant department and undertake the filing of patient records following the Trusts Records Management Policy and the filing responsibilities for each clinical area.

Assist the ward staff with general administrative duties, e.g. photocopying, dealing with department mail and distributing as required. Submit requests for case notes stored off-site.

Maintain ward stationary stock levels as required

Other Responsibilities:

Operate within the required behaviours and values of the Trust leading by example in delivering the service's performance.

Manage workload in agreement with the line manager.

Communicate and establish working relationships as appropriate concerning workload, activities, and job roles with colleagues within the service and wider Trust.

Undertake general administration support within the service as required and directed by the line manager.

The content of this Job Description represents an outline of the post only and is, therefore, not a precise catalogue of duties and responsibilities. The Job Description is therefore intended to be flexible and is subject to review and amendment in the light of changing circumstances following consultation with the post holder.

Person Specification

Skills, Knowledge & Aptitudes

Essential

• Good level of numeracy and literacy skills.
• Able to communicate clearly both in verbal and written communications.
• Basic keyboard & PC skills.
• Working knowledge of Microsoft Office packages, i.e., Outlook, Word, Excel
• Organised and methodical with an attention to detail.
• Professional and friendly telephone manner
• Able to maintain accuracy to high standards

Qualifications & Learning

Essential

• Educated to GCSE level or equivalent, including English and Mathematics.
• European Computer Driving Licence (ECDL) Qualification or equivalent.

Desirable

• Additional Customer Service or Administration qualifications, such as an NVQ Qualification

Other

Essential

• Keen to develop personal skills Good work attendance
• Flexibility & motivation
• Able to change duties at short notice
• Occupational Health cleared to perform the duties of the role

Personal Qualities

Essential

• Flexible and adaptable to change Ability to work to a deadline and to prioritise own workload.
• Ability to work on own unsupervised Courteous and friendly .
• Be able to work under pressure in a busy environment.
• Ability to work independently or as part of a team.
• Able to multitask.
• Capable of dealing with sensitive and confidential documents and situations.

Desirable

• Able to implement new ideas to benefit patients, staff and the working environment

Experience

Essential

• Experience working in an NHS reception or equivalent appointment booking environment.
• Previous experience of data entry/ input.

Desirable

• Knowledge of a hospital-based Patient Administration System.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool Women's NHS Foundation Trust

Address

Liverpool Women's Hospital

Crown Street

Liverpool

L8 7SS

United Kingdom

Employer's website

https://www.liverpoolwomens.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person Specification

Qualifications & Training

Essential

• GCSE English & Maths A-C/4-9 or Level 2 Maths and English

Experience

Essential

• Good keyboard skills and experience of using electronic spreadsheets, databases, PowerPoint, and Excel.
• Be able to demonstrate good judgement when dealing with potentially difficult situations.
• Be well organised and methodical when carrying out tasks.
• Proven ability to prioritise own workload effectively and to concentrate, carrying out tasks accurately and in a timely manner.
• Ability to deal with occasional emotional or distressing situations either face to face or over the telephone.

Knowledge & Skills

Essential

• Knowledge of a range of secretarial procedures and software programmes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

United Kingdom

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached Job Description and Specification for further details. Informal enquiries welcome.

Person Specification

Qualifications

Essential

• GMC registration with a licence to practise.
• Qualified Medical Practitioner holding MBBS, MBChB or equivalent medical degree.
• Completion of GP Specialty Training and inclusion on the GMC GP Register.
• Evidence of continued professional development (CPD).
• Eligibility to work in the UK.
• Current indemnity cover or willingness to obtain appropriate cover prior to commencement.

Desirable

• Membership of the Royal College of General Practitioners (MRCGP).
• Additional qualifications in areas such as women's health, dermatology, minor surgery, diabetes, palliative care, or medical education.
• Training in mentorship, supervision, or teaching.

Experience

Essential

• Experience working as a GP in a primary care setting.
• Ability to manage a wide range of acute and chronic medical conditions.
• Experience of multidisciplinary team working.
• Experience of safeguarding children and vulnerable adults.
• Competence in clinical decision-making and risk management.
• Experience using clinical systems and electronic patient records.
• Excellent communication skills with patients, carers, and colleagues.
• Commitment to delivering high-quality, patient-centred care.

Desirable

• Experience working within NHS General Practice.
• Experience of QOF, Enhanced Services, and population health management.
• Experience supervising GP trainees, foundation doctors, or medical students.
• Experience in leadership, service development, or quality improvement initiatives.
• Experience in minor surgery, joint injections, contraceptive services, or other specialist clinics.
• Experience of digital consultations and remote patient management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Centre Practice

Address

Fareham Health centre

Osborn Road

Fareham

Hampshire

PO16 7ER

United Kingdom

Employer's website

https://www.farehamcentrepractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification:

• Maintain compassion, empathy, dignity, comfort, and sensitivity of patients and their relatives at all times.
• Monitor and record patients vital signs (including blood pressure, pulse, temperature, oxygen saturation) and report any abnormal results to registered nursing staff
• Measure and record patients height and weight.
• Undertake clinical tasks relevant to the specific clinical area following competency sign off. For example: ECG, urinalysis, MRSA screening swabs, recording of allergies on EPR and other clinical tasks where training/competency sign off has been deemed appropriate for HCA/AP and has been ratified through NRRAC.
• To demonstrate a understanding of infection control issues by attending mandatory training; understand infection control policy and procedure, accept responsibility for own infection control practice and be willing to challenge others practice.
• Direct or escort patients and their belongings between departments and clinical areas.
• To collect patients medications from pharmacy.
• Report to registered nurses any problems arising during observation of our conversations with patients and carers.
• Co-operate with all colleagues to maintain a presentable and safe environment.
• To clean equipment after use, including trolleys and drip strands. To inform the nurse in charge when repairs are needed.
• Collect blood samples and process them as per clinical lab manual provided by the sponsor
• Ensure stock levels of clinical and non-clinical supplies are maintained through ordering, storing and rotating stock and safely disposing of out of date stock.
• To service/calibration history and sponsor requirements.
• To assist nursing and medical staff with various clinical procedures when delegated appropriately by a registered nurse e.g. observation of patients after intradermal injections.
• To report faulty equipment to the relevant department for the repair.
• Request tissue as per trial protocol and in line with hospital policy and HTA regulation, ensuring patient consent has been given in advance.

Person Specification

Education & Qualifications

Essential

• Basic literacy and numeracy skills (English and Maths GCSEs or equivalent)
• Either BTEC higher diploma or Foundation degree or Degree in relevant subject area (science or health and social care).

Desirable

• Clinical Research qualification/s.

Experience

Essential

• Some previous experience working in healthcare setting.

Desirable

• Some previous experience in clinical research and / or cancer setting.

Skills

Essential

• Evidence of effective interpersonal skills
• Evidence of completing specific competencies for the role (ECG, Height and Weight, Observations, Blood and tissue handling (HTA trained))
• Evidence of good organisational skills
• Self motivated to work under minimal supervision
• Ability to work as part of a team
• Good communication skills, written and verbal
• Patience and understanding of patient's needs
• Ability to remain calm and demonstrate tact and diplomacy whilst under pressure
• Evidence of commitment to customer care initiatives
• Awareness of the importance of patient confidentiality
• Ability to use own initiative
• Awareness of health and safety at work, e.g. Manual Handling skills, infection control measures
• Understanding of working with patients who are critically / chronically ill
• Basic keyboard/computer skills (E.g. use of Microsoft Word)

Desirable

• Courses related to clinical research i.e GCP training or Human Tissue Act.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Royal Marsden NHS Foundation Trust

Address

The Royal Marsden Hospital Chelsea

Chelsea

SW3 5JJ

United Kingdom

Employer's website

https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities:

• Provide supervision and guidance for the reception and administration team
• Act as the communication link between the management team and reception staff
• Support the Practice Manager, Deputy Practice Managers and Reception Manager with continuous improvement change initiatives.
• Ensure that the reception team receive, assist and direct patients in accessing the appropriate service or healthcare professional in a caring, courteous and effective way
• Lead the team though positive role-modelling and example
• Ensure the implementation of practice procedures and policies
• Ensure all daily duties are completed before end of day
• Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors
• Assist the practice in achieving target based functions such as Quality and Outcomes Framework or Locally Commissioned Services
• Maintain a safe efficient working environment, have a thorough knowledge of practice procedures and ensure the reception team works in accordance with protocols
• Resolve queries/problems from patients
• Plan the reception rota together with the Reception Manager, ensuring there is adequate cover at all times, including during periods of staff absence and to accommodate lunch and staff breaks
• Quickly resolve any IT issues including issues with printers, EMIS system, calling board and check in machine
• Train new and existing staff to ensure they are able to undertake their role

Services

Maintain effective communication with the Practice Management Team

Develop and assist in the development of protocols, standard procedures and performance standards

General

Deal with general administrative issues

Attend regular and ad hoc staff meetings as required

Undertake other relevant duties assigned by the Practice Management Team from time to time, in order to ensure the smooth running of the practice

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health and Safety

Under the Health and Safety at Work Act 1974, as an employee, you must take reasonable care for the health and safety of yourself and for other persons who may be affected by your acts or omissions at work. The Act also states that you must not intentionally or recklessly interfere with or misuse anything provided in the interests of health, safety and welfare.

You will assist in promoting and maintaining your own and others health, safety and security as set out in applicable Practice polices and protocols. This will include:

Using personal security systems within the workplace as directed

Identifying risks involved in work activities and managing those risks

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas clean and assisting in the maintenance of general standards of cleanliness

Equality and Diversity

The practice is committed to developing, supporting and sustaining a diverse workforce, representative of the community it serves, through the creation of a work environment where staff are able to do their jobs to the best of their abilities without discrimination or harassment. The post-holder has a responsibility to ensure that they understand the standards we expect and to promote and adhere to the policies and measures adopted by the practice.

The post-holder will support the equality, diversity and rights of patients, carers and colleagues by:

Acting in a way that recognizes the importance of peoples rights and that is consistent with practice policies and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a welcoming manner which is non-judgmental and respects the circumstances, feelings priorities and rights of others

Vulnerable Adults, Children & Young People

All members of staff have a duty to safeguard and promote the welfare of vulnerable adults, children and young people in all relevant areas of their work. This will include timely attendance at relevant training events and compliance with practice procedures.

Personal/Professional Development

The post-holder will participate in any training or development programme implemented by the practice as part of your employment. This will include:

Participating in an annual individual development and performance review, including taking responsibility for maintaining a record of your own personal and/or professional development

Taking responsibility for your own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Keeping abreast of legislative changes and guidance relating to your role

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess your own performance and take accountability for your own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on your own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage your own time, workload and resources

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services

The post-holder will:

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Person Specification

Skills

Essential

• Ability to co-ordinate and lead a team to achieve goals
• Exemplary communication skills with patients
• Clear and professional written communication skills
• Ability to de-escalate situations and manage critical situations
• Ability to train and teach other staff
• Knowledge of internal processes and procedures
• Ability to meet tight deadlines and keep up with change
• Organisational and logistical skills

Qualifications

Essential

• GCSE or equivalent (required)

Experience

Essential

• Abiliity to use EMIS
• Ability to meet tight deadlines and keep up with change

Desirable

• Ability to solve IT and technical issues independently

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Morris House Group Practice

Address

239 Lordship Lane

London

N17 6AA

United Kingdom

Employer's website

https://www.mhgp.co.uk (Opens in a new tab)

Job description

Job responsibilities

Lead the implementation of strategic objectives within the medical education strategy along with the clinical tutor team.

Working with Tutors across care groups, support the delivery of medical education and the quality of training placements.

Support nursing and allied health professional teams in completing the multi professional self-assessment report (SAR) and quality improvement plan (QIP)

In collaboration with the Director of Medical Education and Director of Undergraduate Medical Education, facilitate the business planning process for the Medical Education Department and the SIM Centre within the Trust, ensuring that priorities for the forthcoming year are identified and that formal discussions with tutors and directors are linked to Education and Training Contracts in association with the needs of service delivery within the Trust.

Work directly with the Clinical Tutor Team, as part of the Medical Education Strategy, leading on educational appraisal of consultant trainers, working with Tutors across Care Groups, to support the delivery of medical education and the quality of training placements.Supporting the job planning process to ensure that training is recognised in job plans and delivered across the Trust.

Represent the DME and DUME as appropriate, both internally and externally across the Trust, on all matters linked to medical education

Lead on safeguarding issues with junior medical staff, linked to patient safety, trainee revalidation, teaching and training, analysing data as appropriate and instigating training as appropriate to support clinical practice and safe patient care.

Contribute to the Trust Workforce & OD Plan on behalf of medical education ensuring that the needs of all medical students, trainee doctors and their trainers are included with particular reference to essential training for Foundation Doctors and specialty trainees.

To give advice and assistance to resident doctors, consultants, NHS England and other Trusts with regard to queries and questions about training posts, career advice, mandatory training courses, education issues, local induction, study leave, financial support for teaching and educational supervision and supporting clinical areas.

Manage the budgets for Medical Education and the Sim Centre.

Responsible for line management of staff within Medical Education and SIM Centre including:

o Appraisal, training and professional development

o One to one support and performance management issues

o Absence management in accordance with Trust policy

o Recruitment and selection of staff

o Disciplinary and Resolution issues

o Performance management issues

o Allocation of work

o Authorisation of expenses

o Manage additional staff resources as required as part of cross team projects

Design, deliver and lead/present specific training events for own staff and staff within other departments. Escalate such issues due to complexity, lack of progress or where support is required.

To manage the QA systems related to medical education across the Trust with particular reference to Specialty Schools, NHS England and University visits and annual reports to stakeholders ensuring that a Trust-wide response and action plan is delivered and that all training in all specialties is quality assured.

In collaboration with the DME, DUME, Medical Director and Finance, manage expenditure and resources with the Medical Education budget, ensuring that bids for expenditure are approved within Policy and that regular reviews of budget expenditure are undertaken.

To work with Finance colleagues on all aspects of undergraduate and postgraduate budgets in order to clarify new income, new funding for posts and any cost savings to be made with the allocation of annual budgets based on the number of doctors and students allocated to annual contracts.

To lead on the project management of new initiatives within medical education, formulating project plans, setting deadlines and delivering on key targets, making adjustments to plans as appropriate and facilitating collaborative working across the Trust through meetings with College Tutors and setting up groups as necessary.

To manage the operation of TIS/Healthroster for doctors working within the Trust ensuring that new posts are identified and approved and that all resident doctor data is updated and exchanged with NHS England allowing the Trust to identify and claim salaries for doctors in training and the approval of study leave for those doctors.

To Contribute, participate and demonstrate national initiatives appropriate to medical education that complement or demonstrate the Trusts commitment to provide a safe and skilled workforce.

To ensure that the Trust is achieving the required standards with regard to an efficient, effective and quality Medical Education service.

To ensure the Trust is legally compliant with current legislation related to Equality & Diversity and promote best practice.

Responsible for the purchase of assets and supplies for Medical Education

Responsible for ensuring sufficient staffing levels to enable service provision.

Ensure all office equipment and furniture within Medical Education is satisfactory and meets required standards in accordance with Health and Safety regulations.

Participate in the development implement, review and maintenance of policies and procedures within Medical Education.

Keep up to date with changes in Employment Legislation and consider the impact on Medical Education.

Using computer software and associated formulae, develop, implement and produce regular statistical reports for DME and DUME on all aspects of Medical Education delivery in Care Groups, linked to GMC training standards and the impact of improvement interventions

Monitoring of data from Care Groups on Educational/Clinical Supervision and allocation of F1/F2 etc and contribution to education in line with MPET funding

In conjunction with the DME, monitor the effectiveness of processes to deal with Doctors with Differing Needs and ensuring remedial action is taken where necessary

Ensuring E-Portfolio system is managed effectively both within the Medical Education department and within the Care Groups, ensuring Educational and Clinical Supervisor capability and training if necessary.

Acting as key link for NHS England and the lead employer trust (LET) regarding resident doctor contracts and all employment issues relating to training doctors in the Trust.

Maximising external funding opportunities (multi-professional education and training levy (MPET), continuing professional development (CPD) NHS England Contract.

Develop and maintain internal and external relationships, Medical Director, care group clinical directors, Associate Directors of Nursing and Associate Directors of Operations.

Raise the profile of medical education across the Trust, to ensure a continuous improvement in the quality of medical education across the Trust.

Lead by action and inspire others acting as role model, demonstrating the leadership behaviours and values identified by the Trust.

Actively give and receive feedback in a constructive manner.

Any other duties commensurate with band

Person Specification

Special Skills & Knowledge

Essential

• Excellent oral and written communication skills
• Ability to motivate colleagues and staff
• Excellent organisational skills
• Analytical and strategic skills
• Able to take the lead and facilitate new initiatives/change
• Able to deal with conflict proactively
• Able to provide and receive highly complex, sensitive or contentious information.
• Confident/assertive in own abilities
• Able to adapt to rapid change
• Able to work well under pressure and prioritise effectively
• Able to demonstrate resilience and tenacity when working under pressure
• Ability to relate to a wide spectrum of NHS professionals with competing agendas and achieve organisation focused solutions to problems
• Ability to analyse, interpret and manage financial, service and workforce data and respond accordingly
• Adaptable and flexible and able to deal with unpredictable situations and work patterns
• Good report writing and presentation skills
• Good knowledge of Microsoft packages, especially Word, Powerpoint and Excel

Desirable

• Highly specialised knowledge of medical education

Special Requirements

Essential

• Able to travel across Trust sites to meet the requirements of the post

Experience

Essential

• Extensive experience working at middle/senior management level
• Experience of performance management
• Experience of budgetary management

Desirable

• Experience working in the NHS
• Experienced in learning and development, with specialist knowledge in area of medical education and training

Qualifications

Essential

• Educated to degree level or equivalent operational experience
• Evidence of continued professional development
• Evidence of management and leadership development

Desirable

• Teaching certificate or Certificate in Education or equivalent
• Educated to Masters degree level or equivalent operational experience in Medical Education or HR.

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX

United Kingdom

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role Summary

The post-holder will provide general medical services managing a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical Responsibilities

The post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care. The following outlines the key responsibilities but is not an exhaustive list.

• In accordance with the practice timetable, as agreed, the post-holder will make them-self available to undertake a variety of duties including surgery consultations, video consultations, telephone consultations and queries, visiting patients at home, ward rounds, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• In consultation with patients and in line with current practice disease management protocols, developing care plans for health.
• Providing advice and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards.
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate.

Other Responsibilities

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health, and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice.
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.
• Contributing to teaching where appropriate
• Attending practice team meetings

General Duties

The above responsibilities will be undertaken upholding the following:

To be available to take over the responsibility of patient care from the Out of Hours service at 0800 or where applicable maintain responsibility till the appropriate time when the Out of Hours service takes over care in the evening.

To continue to work until all clinical tasks have been completed. To arrange with others to cover when planning to leave before the end of the session.

At all times to behave in a professional way that encourages quality care and the development of a team spirit. 360-degree feedback is used to assess clinicians and you will be required to participate in this.

Communication and Relationships

• Communicate effectively with patients and carers and recognize peoples needs for alternative methods of communication and respond accordingly.
• Develop and maintain professional relationships will all key stakeholders e.g. Practice team members, PCN colleagues, Federation, Community Nursing Teams, Community Mental Health Care Teams, Social Services, statutory and voluntary services.

Safeguarding

• All members of staff have a responsibility to ensure the Safeguarding of patients
• Ensure knowledge of Safeguarding policies and training is up to date.
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties, the post-holder will have access to confidential information relating to patients and their carers, member practices, staff, and other healthcare workers. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the organisation may only be divulged to authorised persons in accordance with the policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Keep up to date with IG And GDPR legislation.

Quality

The post-holder will strive to maintain quality within the practice, and will:

Participate in clinical governance activity and contribute to the improvement in quality of health outcomes through audit and the Quality and Outcomes Framework

Follow the standards of Good Medical Practice

Alert other team members to issues of Clinical Governance, quality, and risk; participate in Significant Event Analysis reviews.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload, and resources.

Participate and contribute to the practice achieving other quality standards such as ISO 9001, Investors in People, RCGP Quality Practice award.

Health & safety:

The post-holder will ensure the promotion and management of their own and others health, safety and security as defined in the organisations Health & Safety policy and the Infection Control policy and published procedures. This will include (but will not be limited to):

• Ensuring adherence to individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
• Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation of these across all areas.
• Using personal security systems within the workplace according to organisation guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other managers
• Undertaking periodic infection control training (minimum annually)

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by GP Health Connect Limited/R Health PCN as part of this employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

To undertake any identified training and development related to the post identified in annual review.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Ensure own actions contribute to the maintenance of a quality service provision.

Be responsible for the self-development of skills and competencies through participation in training and development activities and to maintain up to date technical and professional knowledge relevant to the post.

Undertake statutory and mandatory training as well as role specific training deemed appropriate.

Contribution to the planning and implementation of services

Apply practice policies, standards, and guidance.

Work with the colleagues to achieve standards of quality, performance standards, budgets, and targets without compromising levels of patient healthcare.

Contribute towards the development and implementation of new standards, policies and procedures that are/will be required of GP Practices now and in the future (as directed by NHS/ DoH/ NHS England, Commissioning Clinical Group, new legislation etc.)

Person Specification

Experience

Essential

• Recent experience of working in general practice in the UK
• Commitment to and experience of working as part of a multi-disciplinary and skill mixed team environment.
• Experience of working to achieve standards within the Quality and Outcome Framework (QOF)

Desirable

• Evidence of independent working in General Practice
• Experience of supporting service change
• Teaching of GP Reg, F2, Medical students, Nursing students
• Accredited GP Registrar trainer or F2 Supervisor
• Evidence of participation in QOF
• Evidence of participation in Audit.

Skills and Abilities

Essential

• Understand the health and social needs of a local practice patient population.
• Commitment to personal and professional development
• Commitment to education and training
• Excellent verbal and written communication skills
• Excellent record keeping skills.
• Understanding of the current issues and challenges facing primary care
• Confident in using Word and Excel.
• Confident in using Email and Internet
• Excellent time management
• Good analytical skills
• Ability to take full and independent responsibility for clinical care of patients.
• Excellent patient manner
• Imaginative approach to problem solving and provision of services.

Desirable

• Fully conversant with EMIS and/or Blinx clinical IT system
• Able to conduct Minor Operations, Joint injection, Aspirations.
• Strong leadership skills

Qualifications

Essential

• A medical practitioner whose name is included in the General Practitioner Register under article 10 of the General and Specialist Medical Practice Order 2003
• Not subject to suspension under section 41A of the Medical Act 1983
• Qualified General Practitioner (completed certificate of Completion of Training CCT)
• Currently on the national performers list and not suspended from that list or from the medical register.
• DBS Enhanced Disclosure
• Have had an annual NHS appraisal.

Desirable

• Evidence of further postgraduate educational activities in relevant fields
• MRCGP
• DCH
• DRCOG
• CGP Substance Misuse Certificate Level 1 or 2
• F2 supervisor training/teaching diploma (this is essential for HDS)
• DFSRFH & Competence in Coil insertion
• Evidence of CPD activities
• Minor surgery skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

GP Health Connect Limited

Address

Suite J, Axis House

Tudor Road, Manor Park

Runcorn

Cheshire

WA7 1BD

United Kingdom

Employer's website

https://www.gphealthconnect.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Reception

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner, signposting as appropriate.

Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery to intended recipient.

Advise patients of relevant charges for non-General Medical Services, accept payment and issue receipts for same.

Action e-consults and other online forms of communication received from patients daily

Assist with reviewing and processing information received via the Practice dashboard.

Hand out medication and collect prescription charges from patients, ensuring they are recorded.

Assist with checking prescriptions for signature/endorsements and sort for return to the Prescription Pricing Authority, as per standard operating procedure.

Dispensary:

Purchasing and Stock Control

Ordering stock from medication wholesalers.

Checking goods in from wholesaler deliveries and ensuring goods are stored appropriately.

Checking dispensary invoices against orders received, raise queries for any missing / damaged items.

Maintain adequate stocks at the surgeries, ensuring timely stock rotation.

Assist with 3 monthly expiry dates checks, removing out of date stock from shelves and refrigerators and flagging any drugs which are near their expiry date.

Checking and sending daily orders to each wholesaler, chasing up any medications on manufacture delay and returning incorrect goods to the wholesalers.

Annual stock takes in dispensaries.Assist with controlled drug checks.

To take prompt action in response to any drug alerts that may be received.

To ensure that fridge items are stored correctly, logging fridge temperatures daily.

Destruction of Drugs:

Recording and sorting returned medication from patients.

Dealing with uncollected medication.

Disposal of returned unused medications.

Dispensing:

Action repeat prescription requests and ensure that they are ready for collection by the patient within 4 working days.

Processing prescription repeats via the telephone or online. Liaise with pharmacist / clinician for any medication changes.

Dispensing repeat and acute prescriptions and ordering any medications needed.

Ensure controlled drugs are entered into the CD register, as appropriate.

Checking colleagues dispensing i.e. second signing.

Handing out medication and collecting prescription charges from patients, ensuring they are recorded.

Assist with checking prescriptions for signature/endorsements and sort for return to the Prescription Pricing Authority, as standard operating procedure.

DSQS and CQC compliance.

At all times working in accordance with defined Standard Operating Procedures.

Premises:

Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

Person Specification

Qualifications

Essential

• GCSEs (or equivalent) in English and Mathematics (Grade C/4 or above)
• Good standard of general education

Experience

Essential

• Previous experience in a customer-facing role
• IT skills and experience using computer systems
• Excellent communication and organisational skills

Desirable

• Previous dispensing experience
• Experience working within a GP dispensing practice
• Experience of working in a healthcare setting
• Experience using clinical systems such as SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Rutland Health Partnership

Address

Market Overton Surgery

Thistleton Road

Market Overton

Rutland

LE15 7PP

United Kingdom

Employer's website

https://www.oakhammedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To support and assist the Retail supervisor and Retail Catering Manager in the provision of a highly professional catering service at Durham Hospital and to ensure that high quality standards are met at all times

To follow the policies and procedures laid down by the catering services in the day to day operational management of food service and to ensure a high quality and cost effective service

To ensure that food safety and allergen regulations are adhered to at all times.

Provide and maintain a highly customer focused service to all usersAmand

Work in a safe manner so that no other persons are put at risk whilst completing the required duties.

Initially deal with any complaints / comments regarding the service in a courteous manner from Trust staff or public.

Developing staff preferences, promoting flexible working arrangements, and encourage change of working practice following major life changing events.

Person Specification

Experience

Essential

• Effective interpersonal skills

Desirable

• Industry experience within catering servicesIndustry experience within catering services

Special Skills & Knowledge

Essential

• Able to work with minimal supervision following set procedures.

Desirable

• Flexible approach to work and adaptable to change

Qualifications

Essential

• Level 2 Certificate in Food Hygiene or working towards it

Desirable

• A good standard of literacy and numeracy

Special Requirements

Essential

• Natural & enthusiastic staff member

Desirable

• Knowledge of catering sector

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

CDD Services (Synchronicity Care Ltd)

Address

University Hospital Of North Durham

North Road

DURHAM

DH1 5TW

United Kingdom

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024."

As such, if you dont meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.

Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

For further info please visit: Skilled Worker visa: Overview - GOV.UK

Deal with telephone enquiries from health professionals, services users, service user families, carers and team members in an informed and sympathetic manner, taking into account mental/physical health needs, and cultural or language barriers. Taking and passing on messages promptly and taking action where necessary.

To provide and receive complex and sensitive information using tact and diplomacy.

To act in accordance with the Service in processing new referrals. This includes but is not limited to: allocating referrals, completing Excel spreadsheets and making sure all administration processes for each referral are adhered to with speed and fluency.

To create/accept referrals within the S1 platform and highlight for clinical triage. To assist with onward referrals to other teams.

To monitor S1 wait lists and caseloads and assist with the allocation of patients and entering patient details into appropriate health care professionals diaries.

To regularly access and monitor the generic email systems, responding to all queries or redirecting as appropriate.

Maintain service line databases for record keeping, ensuring accurate reporting.

Complete regular archiving of patient notes in line with trust policies and procedures.

To act as Subject Access Coordinator for the service, attend required training, and follow the Trusts policies and procedures.

To provide administration support for service line clinicians

To undertake word processing tasks such as letters and memos, reports, notices, and e-mails, including via dictation software.

To undertake the photocopying and distribution of documents, processing of correspondence and general clerical duties as required.

To maintain and monitor stock as required and use set processes for ordering of goods/supplies.

To have the ability to use the E-procurement system and raise any queries/issues when necessary. To support procurement processes for service line, including ordering, liaison, receipting, and invoice processing.

To have a comprehensive understanding of computer software such as MS Office

To collate and present activity data for service and management meetings and for monthly and ad hoc statistical returns via Tableau or other.

To assist with the training of new staff members and bank staff as and when necessary.

To co-ordinate, monitor and record the mandatory training for the department ensuring that staff are reminded when training is due (if applicable).

To support service lead with Healthroster, including recording of annual leave, absence, or sickness, printing and distribution of rotas where necessary (if applicable).

To organise, attend and contribute to the departmental and service meetings, which may include room/venue booking, distribute agendas, take and distribute minutes, and action any decisions made by the team as appropriate.

To support in the planning and arrangements for team away days, training sessions etc.

To undertake ad hoc or specific project work as requested.

To produce training packs, certificates, forms and presentations as requested by the clinicians/team lead.

To support the maintenance of any of the teams clinical equipment as needed, including liaison with BCAS for yearly checks.

To support the logging of complaints/compliments and incidents on Datix.

To be familiar with and to work within CNWL policies related to the function of administration and your responsibilities as an employee.

To be able to meet deadlines and to manage time effectively

To be able to work on own initiative and undertake work which does not require checking as a matter of routine

Regularly review administration processes, procedures and office systems to ensure effectiveness and efficiency.

Be forthcoming with ideas, changes or new initiatives for improvements to policy, guidance, departmental procedures, systems and ways of working for improvement in service quality and delivery.

To support the operational team and provide Reception cover at designated base as requested by the Health Centre Administration Lead for lunch breaks and sickness.

To undertake all mandatory and supplementary training in line with policies.

To undertake Nominated Officer of Fire (NOF) training and ensure all procedures are followed as per the Trust Policy.

To undertake First Aid training as required by Line Manager

Person Specification

Qualifications

Essential

• GCSE (A* - C) or equivalent in Maths and English

Experience

Essential

• Experience of working in an administrative capacity
• Understanding of Equal Opportunities and Diversity
• Understanding of Data Protection / Confidentiality

Desirable

• Experience of working in a customer care setting
• Experience of working in a healthcare setting
• Knowledge of Patient Appointment/Database Systems i.e. SystmOne

Skills and Abilities

Essential

• Demonstrable knowledge of MS Word, Outlook, MS Teams and Excel
• Accurate data entry and typing skills
• Excellent written and verbal communication skills
• Able to work to a high level of accuracy and with attention to detail
• Demonstratable Knowledge of using different systems and databases
• Ability to work unsupervised
• Excellent time management skills, with the ability to work effectively under pressure, meet deadlines and prioritise workload
• Ability to work within a team

Personal qualities

Essential

• Self motivator
• Capacity to manage a demanding workload
• Good inter-personal skills
• Corporate loyalty and behaviour

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central and North West London NHS Foundation Trust

Address

Wood End Centre

Judge Heath Lane

Hayes

UB3 2PB

United Kingdom

Employer's website

https://www.cnwl.nhs.uk/work (Opens in a new tab)

Job description

Job responsibilities

Key results from the job holder

• To assist the Theatre Directorate Manger in ensuring that the Trusts purchasing activities are undertaken in an efficient and effective manner.
• Responsible for the day-to-day management/co-ordination and daily duties of Theatre Stores Team on Wigan & Leigh Site
• Ensuring process of ordering, stock delivery, stock management is conducted in timely manner and delivered through assessment of theatre team service needs
• Investigates & solves supply related problems with companies, i.e. deliveries, invoices
• Acts on behalf of theatre by collaborative working with procurement department and leading on theatre specific elements of high value quotes, contracts, and seeking sources of savings opportunities.
• Ensure stock team have clear objectives and that the primary focus of these objectives is ensuring items are available at appropriate times to ensure patient needs are met.
• Implement new policies/Standard Operating Procedures/Work Instructions into work area, feedback on difficulties and suggested team improvements
• Participate in and undertake regular stock audits
• To liaise with Trust Procurement team on any changes to purchasing catalogues and ensure that is shared and communicated to the appropriate personnel within theatre.
• To work in conjunction with Trust Procurement Team, and companies to ensure that Theatres is maximising benefits through usage volume versus best price where possible.

Planning and Organisational Duties

• To ensure stores team work within parameters of effective stock management to ensure theatre teams have the required items at the right place at the right time.
• To manage and monitor adherence by the stock team to achieve principles laid down for effective stock management that contribute to the achievement of balanced budget allowance.
• To discuss and negotiate with consultants of any requests for new or existing products and advise accordingly status of use or whether it will need to be discussed at Divisional / Procurement level.
• To advise theatre stock team on options when placing orders and encourage use of catalogues in line with department and wider Trust strategy.
• To meet on a regular basis providing updates to Directorate Manager, but day to day management and decision making of team will be guided by post-holder.
• To provide theatre team advice on sourcing products from appropriate suppliers as necessary.
• To provide advice and help in respect of general supplies queries from Theatre staff, providing resolution to queries or problems where appropriate.
• To provide guidance and support to stock team on which budget line, transfer point items should be accounted to ensuring clarity when analysing budgetary lines
• To work with the Trusts Accounts Payables section to assist in matching orders to invoices when applicable and review to ensure outstanding issues are cleared in a timely manner.
• To deal with any issues requiring investigation (e.g. goods returned to suppliers) and work with the Trusts finance team to bring to resolution.
• To produce regular stock & budgetary reports with analysis where required to Theatre Team Leaders and Theatre Directorate Manager that will give an understanding to any changes in supply items, availability or change in pricing.
• Provide management information as and when requested to Divisional, Procurement or Finance leads.
• Ensure all members of team receive timely annual PDR and are maintain their e-mandatory compliance
• Manage staff absence and support through supportive mechanisms as occupational health and associate services.
• To link with Trust Procurement team on tendering processes and organise product marketplace/table-top exercises.
• To have day-to-day responsibility for advising upon and undertaking procurement activities, this will involve the purchase of goods and services up to a maximum £50k.
• To support clinicians in organising product trials, analysing quotations and question documents, and undertaking evaluations which lead to best value purchasing practice.
• To ensure that recommendations for purchases are fully explained using appropriate relevant evaluation criteria, delivered in accordance with timescales and remains within budget.

Person Specification

Qualifications

Essential

• NVQ III or equivalent in Business Administration Studies

Experience

Essential

• Experience of working in a Purchasing and Supply
• Experience of utilising eProcurement systems
• Management of Databases/systems of recording
• Experience of working collaboratively across range of departments or workgroups to support the key role objectives
• Experience in supervision/management of a team/staff

Skills

Essential

• PC Literate including working knowledge of Microsoft applications
• Highly customer focused
• Confident communicator with developed interpersonal skills
• Literacy/numeracy skills
• Excellent organisational skills
• Ability to work on own initiative
• Ability to work under pressure
• Highly motivated
• Problem Solving Skills

Knowledge

Essential

• Sound knowledge of stock / materials principles

Additional

Essential

• Able to provide cross site cover if required.
• Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

Address

Royal Albert Edward Infirmary

Wigan Lane

Wigan

WN1 2NN

United Kingdom

Employer's website

http://www.wwl.nhs.uk/ (Opens in a new tab)