Job description

Job responsibilities

• Taking telephone calls from patients when they want to make an appointment and entering the details onto the computer
• Encourage patients to use online consultation methods in line with practice policies
• Deal with patients when they arrive for their appointment, in the correct way
• Answer queries and handling questions both face to face and over the phone
• Provide the correct information to the patient when they phone regarding their results
• Take messages from patients and hospitals and informing the relevant person of any information they may need
• Working with others as a team ensuring that you leave any information with your other colleagues, which they may need to deal with, so that the practice is run to a high standard and offers excellent continuing care to its patients
• Liaising with the hospitals to resolve queries
• Helping the patients with any problems they may have regarding their hospital visit, when their appointment is etc
• Requesting hospital transport for a patient who has difficulty getting to a hospital appointment
• Use extended access appointments

• Register new patients to the practice
• Follow the practice policy regarding DNAs
• Open and date stamp post, making it available for scanning in a timely manner
• Obtain medical notes urgently if the doctor requires them; find notes from the filing cabinets and returning them to the appropriate body when required
• Any necessary filing
• Any necessary scanning

Person Specification

Qualifications

Essential

• GCSE Grade A to C in English and Maths

Experience

Essential

• Working within a customer service environment

Desirable

• Working at a GP surgery or within the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Diamond Medical Group

Address

Rutland Lodge Medical Practice

Scott Hall Road

Leeds

West Yorkshire

LS7 3DR

United Kingdom

Employer's website

https://www.rutlandlodge.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Assisting PCN Occupational Therapy Team in the provision of high-quality service to patients.

Support the PCN Occupational Therapy Team with day-to-day administration duties relating to their patient caseloads.

Monitor referrals into the service and book appointments as necessary.

Complete documentation as per PCN guidelines and Information Governance requirements, e.g. Data Protection.

To contact patients by SMS, telephone, email and/or letter to update them regarding progress of referrals.

Monitor and action the OT Team email account and team member Task Lists within SystmOne and EMIS.

Carry out basic assessments and information gathering such as falls risk screen as required training will be given.

Support patients to use decision aids in preparation for a shared decision-making conversation.

Possibility of training to assist with basic equipment fitting.

Provide clinical and non-clinical information as appropriate to other services.

To generate, monitor and follow up referrals to third party organisations including hospitals, community health services and third-party organisation for updates on patients, chasing referrals and advising on any relevant changes in patients' condition as directed by PCN Occupational Therapy Team Members.

Identify, escalate, and report any safeguarding, clinical, or operational concerns to the Occupation Therapists, PCN or member Practice Management Teams in a timely and professional manner.

Complete Patient feedback forms and outcome measures.

Support the production and implementation of new working processes within the service to optimise the quality of patient care.

Contribute to project work and service improvement initiatives, collaborating across teams to support continuous improvement and efficient care delivery.

Scan documents onto SystmOne and EMIS and forwarding these to the appropriate clinician.

Run patient searches using the practice Clinical Systems to identify patient groups.

Contributing to evaluation/audit and clinical standard-setting within the organisation.

Proactively provide feedback to the PCN Management Team when patient care and service provision is impacted by changes to the PCNs policies, either negative or positive, to support the continual development of the PCN.

Represent the organisation positively and professionally, behaving as an ambassador for the PCN by always displaying the organisations values and levels of expected professionalism.

Awareness of, and compliance with, all relevant PCN and Practice policies/guidelines and procedures.

Complete all necessary statutory and mandatory training modules as required and attend additional training and events organised by the service or other agencies, where appropriate.

Duties will vary from time to time under the direction of the PCN Management Team dependent on current and evolving PCN workload and staffing levels.

Person Specification

Qualifications

Essential

• Educated to at least GCSE level or equivalent

Desirable

• NVQ 3 or equivalent and/or relevant first level professional qualification

Knowledge, Experience, Skills and Competencies

Essential

• Good technical literacy of Microsoft Office Applications e.g. Word, Excel, Teams etc. Strong, confident IT skills; able to use relevant Office packages (Word, Excel, Databases and Outlook for e-mail/calendar) and Databases (patient information).
• Experience working with the general public
• Excellent administrative skills working under own initiative

Desirable

• Knowledge of and use of Clinical Patient Record Systems eg, SystmOne, EMIS etc.
• Be aware of data protection (GDPR) and Information Governance and the importance of adhering to confidentiality policy and procedure
• Experience of working with multi-disciplinary teams
• Demonstrable experience of effective planning and organisational skills to deliver targets to deadlines, sometimes under pressure

Personal qualities and attributes

Essential

• Ability to co-ordinate and prioritise workload; skills in organisation and effective time management
• Ability to multi-task as well as be self-disciplined and highly motivated
• Conscientious, hardworking - able to work with minimal supervision
• Ability to work as part of a team of a diverse and widespread team
• Demonstrate understanding and commitment to equal opportunities and diversity
• Have access to a car and be in possession of a full current driving license with appropriate business level insurance cover appropriate

Communication

Essential

• Excellent verbal communication skills and interpersonal skills with the ability to communicate effectively at all levels including customers, patients and carers, specialist services, GPs and colleagues.
• Experience in and comfortable with one-to-one contact with people over the telephone and in person
• Excellent written communication skills with
• experience in report writing and presentations

Desirable

• Language skills e.g. Urdu, Polish, BSL, etc.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central North Leeds Primary Care Network Ltd

Address

Shadwell Medical Centre

137 Shadwell Lane

Leeds

West Yorkshire

LS17 8AE

United Kingdom

Employer's website

https://www.centralnorthleedspcn.co.uk/ (Opens in a new tab)