Job description

Job responsibilities

Ensure that all administration requirements are carried out to a high standard of quality, which meets all departmental, and organisation requirements / procedures and policies

To maintain an efficient office management system / procedures to enable the department / clinical team to optimise their customer / patient care by ensuring that the data entered onto the systems is accurate, complete and up-to-date, identifying issues and acting accordingly.

To receiving incoming calls and making outgoing calls, communicating with patients and health professionals as required or determined by service needs. Provide factual, non-clinical information to patients both face to face and over the telephone

Ability to work in a fast paced and demanding environment.

Effective and efficient use and co-ordination of patient data / appointment systems.

Processing new referrals (Urgent and Routine), into the patient record for the requested service, complying to the services KPI requirements / processes and policies.

Responsible for sending out appointments / journal entries to relevant patients and health professionals as requested, in a timely manner following service processes.

Printing clinical request forms for collection by clinical staff each morning in a timely manner, to meet the departmental and organisation requirements.

Prepare patient files / service records for archiving, ensuring compliance with Trust Archiving and Record Management Policies and Procedures.

Typing of letters, reports and other correspondence, and the input and checking of data and information into IT systems.

To retrieve and generate information to assist in the effective organisation of all patients in accordance with local and national policies and targets

General office duties including opening and distributing of post, good housekeeping, filing, photocopying and monitoring and maintaining of supplies and stationery.

To ensure all routine and / or urgent enquiries are effectively actioned within a prompt timescale using service processes and procedures and an accurate record is maintained.

Support new team members by demonstrating and explaining routine dept. practices and procedures, undertaking appropriate training and development with new and existing staff ensuring standards of practice are maintained at all times.

Ensure that all tasks are carried out to a high standard of quality which meets all departmental and organisation requirements

Provide ad-hoc switchboard / reception cover and customer service of the highest standard, at times at short notice, to the general public and other service users at the Health Centres within the SPA remit.

Take responsibility for personal development and education and the development of a Personal Development Plan

Person Specification

Qualifications

Essential

• NVQ Business Administration Level 2 or equivalent
• NVQ Customer Service Level 2
• GCSE in English Language level C or above

Desirable

• Typing or word processing qualification
• ECDL certification
• Willingness to train / develop further skills

Experience

Essential

• Experience and good working knowledge of Information and Appointment Systems
• Good working knowledge of Windows based computer systems and be capable of using Microsoft Office applications, particularly Microsoft Word and Excel.
• Experience and good working knowledge of Telephony systems.
• Proven experience in delivering a range of administration tasks to a high standard
• Good understanding of general office procedures
• Good literacy and numeric skills
• Experience of the delivery of objectives within a constantly changing environment

Desirable

• Experience of working in a healthcare environment
• Experience of working within a multi-disciplinary team
• Experience of using audio transcription systems
• System One / Trakcare knowledge

Skills and Aptitude

Essential

• Ability to work in a fast paced and demanding environment
• Demonstrate willingness to contribute to the delivery of an effective and efficient administrative and clerical service.
• Empathetic approach in resolving enquiries
• Able to recognise issues and refer where appropriate
• Excellent communication skills
• Ability to be flexible and to work in other areas throughout the Trust, in Health Centres and North of Tees as and when required in accordance with operational service needs.
• Be able to work to a rostered shift pattern covering 365 days a year, 24 hours a day
• Ability to work on own initiative and be a good team player
• Demonstrate ability to pay good attention to detail
• Reliably check and record data and identify anomalies
• Able to self-check completed work
• Good keyboard and IT skills

Desirable

• Experience of dealing with members of the public / reception cover
• Be willing to participate in the promotion of effective team working
• Be proactive in contributing to service improvement

Disposition

Essential

• Must be able to demonstrate behaviours consistent with the Trust's values.
• Flexible, calm, able to cope with different work environments
• Ability to work under pressure/meet tight deadlines whilst delivering high quality work
• Demonstrate a responsible, dependable, enthusiastic and honest character along with a caring and sensitive nature.
• Show a keenness to learn and to apply appropriate working practices.
• To be responsible for own personal development and taking advantage of any appropriate training and development opportunities which would enhance the service

Other

Essential

• Car Owner/Driver
• Ability to travel between bases and other geographical areas
• Valid license to drive and access to a car for business use

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North Tees & Hartlepool NHS Foundation Trust

Address

University Hospital of Hartlepool

Holdforth Road

Hartlepool

TS24 9AH

United Kingdom

Employer's website

https://www.nth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person Specification

Qualifications

Essential

• Member of the Chartered Institute of Procurement and Supply - Level 4 or above and or relevant experience.

Desirable

• Chartered Institute of Procurement and Supply Chain level 5/6 or working towards

Knowledge and Skills

Essential

• Procurement Legislation - Good knowledge of the Procurement Act 2023 and relevant legislation which applies to the expenditure of public money. This must include the associated risks and how to manage / mitigate these.
• Contract Law - Good and constantly maintained knowledge relating to UK contract law which is to be applied to all contracts which the Trust enters.
• Trust Standing Financial Instructions and Standing Orders - Must be used for the basis of all procurement activity facilitated and against which the department will be audited against.
• Procurement Processes - Must have a working knowledge and be able to demonstrate their ability to facilitate a procurement process from end to end including Invitation to Quote, Under and Over threshold Tender procedure, Mini Competition / Direct Award by utilising an applicable NHS Accredited Framework.
• Customer Focused - Builds and manages internal and external stakeholder relationships and exceeds patient and commissioner expectations by accurately assessing patient needs and ensuring the delivery of commissioner requirements.
• Business Aware - Demonstrates a clear understanding of the current market environment including awareness of all opportunities and threats to new and existing business / income. Seeks, evaluates, and uses

Experience

Essential

• Experience of working within the NHS purchasing and procurement
• Experience of analysing information and spend data to support decision making.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

Eggleston Court

Middlesbrough

TS2 1RU

United Kingdom

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person Specification

Qualifications

Essential

• Holds Level 3 a Diploma in Anatomical Pathology Technology or equivalent (Royal Society of Public Health and Hygiene Certificate in Anatomical Pathology Technology)
• Holds Level 4 a Diploma in Anatomical Pathology Technology or equivalent (Royal Society of Public Health and Hygiene Diploma in Anatomical Pathology Technology)

Desirable

• HTA Consent Training

Experience

Essential

• Has supervised and been involved with the training of other staff
• Can demonstrate experience of working within guidelines/protocols
• Extensive mortuary experience

Desirable

• Participated in out of hours on-call system
• Worked in NHS mortuary

Knowledge

Essential

• Extensive knowledge of routine and specialised dissection and reconstruction techniques
• Extensive level of anatomy and physiology knowledge to effectively support pathologists in conducting post mortem examinations.
• Extensive level of gross pathology and ability to identify key findings during post mortem examinations
• Clear understanding of Human Tissue Authority Codes of Practice relating to the post mortem sector.
• Knowledge of UKAS system and standards

Desirable

• Literate in laboratory computerised and PC office applications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

United Kingdom

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person Specification

Qualifications & Training

Essential

• GCSE's A-C (Maths & English) or equivalent qualification or demonstrable experience
• NVQ 2 in Business Administration or equivalent demonstrable experience

Desirable

• Knowledge of hospital computer systems: Ecamis, Opera, Opera live, PACS, Ice Web Medical Terminology

Experience

Essential

• Previous experience of working in a clerical environment

Desirable

• Experience within the NHS

Knowledge and Skills

Essential

• Well-developed computer skills
• Well-developed interpersonal skills
• Ability to communicate effectively and efficiently

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

United Kingdom

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Person Specification

Qualifications & Training

Essential

• oBSc or Diploma in Physiotherapy
• oHCPC registration
• oAchieved or willing to work towards relevant Post-graduate qualification/training

Experience

Essential

• oSignificant experience of working with patients with musculoskeletal conditions
• oCan demonstrate relevant/ varied post-graduate experience across a variety of clinical areas at Band 5 level

Desirable

• oClinical experience of rehabilitation in a Musculoskeletal setting

Knowledge & Skills

Essential

• oTheoretical knowledge and applied clinical practice in the assessment and treatment of patients with musculoskeletal conditions
• oEvidence of audit and research
• oEvidence of MDT working
• oDemonstrates advanced clinical reasoning skills
• oGood understanding of the structure, policies, priorities and format of the NHS
• oKnowledge of relevant national guidelines and standards
• oDemonstrates analytical skills and judgement when dealing with the therapy management of complex clients.
• oExperience of working as Band 5 in the NHS within a variety of clinical areas at band 5 level.
• oTimekeeping, planning and prioritisation skills

Personal Attributes

Essential

• oAbility to work as a team player
• oAbility to work under their own initiative
• oCommitted to excellent patient care
• oExcellent communication skills
• oSelf-motivated
• oAbility to respond to unpredictable work patterns on a frequent basis e.g. weekend working, working to deadlines, interruptions
• oEfficient prioritisation of complex workload/time management
• oAbility to work across professional boundaries

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

Friarage Hospital

Bullamoor Road

Northallerton

DL6 1JG

United Kingdom

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Treatment room duties

venepuncture

management of long term conditions in line with current national and local guidelines

Provide appropriate health promotion for patients with or at risk of long term conditions

Cervical smear taking

Routine childhood vaccinations

Adult vaccinations including travel

Seasonal vaccinations

IPC lead nurse

Supporting the practice in achieving QOF targets

Maintain accurate records at all times

Attend and participate in meetings as required

Any other delegated duties appropriate to the role

Flexibility of working to ensure sufficient cover is provided

On occasions there may be a requirement to undertake home visits

Person Specification

Experience

Essential

• Relevant primary care experience
• Working under PGDs and associated policies
• Working autonomously
• Good understanding of safeguarding

Desirable

• Experience of working with Systm1 clinical system
• Knowledge of QOF, NICE guidance and national screening programmes

Qualifications

Essential

• Essential qualifications and professional registration
• Registered Nurse with current NMC registration
• Good standard of general education
• Primary care or relevant experience
• Recognised training in chronic disease Management
• Recognised training in immunisations
• Recognised training in cervical smear taking

Desirable

• Experience of working with Systm1 clinical system
• Knowledge of QOF, NICE guidance and national screening programmes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bankhouse Surgery

Address

One Life Hartlepool

Park Road

Hartlepool

TS24 7PW

United Kingdom

Employer's website

https://www.bankhousesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person Specification

Qualifications & Training

Essential

• GCSE English & Maths A-C/4-9 or Level 2 Maths and English

Experience

Essential

• Good keyboard skills and experience of using electronic spreadsheets, databases, PowerPoint, and Excel.
• Be able to demonstrate good judgement when dealing with potentially difficult situations.
• Be well organised and methodical when carrying out tasks.
• Proven ability to prioritise own workload effectively and to concentrate, carrying out tasks accurately and in a timely manner.
• Ability to deal with occasional emotional or distressing situations either face to face or over the telephone.

Knowledge & Skills

Essential

• Knowledge of a range of secretarial procedures and software programmes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

United Kingdom

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Demonstrate commitment to IWL principles and flexible working patterns, to meet the needs of the service and staff

Tackle discrimination and harassment, and promote equality and diversity in the workplace

Reduce sickness absence; work place accidents; and promote zero tolerance on violence against staff

Take responsibility for personal development and education and the development of a Personal Development Plan.

The post holder will take an active part in all aspects of the Departments work. They will become familiar with all techniques and procedures providing a high quality, professional radiography service at all times.

Participate in extended working day and shift rotation to meet service needs

Follow and observe Local rules for radiation Protection. To be familiar with and adhere to all Trust and Department Policies and procedures. Observe at all times codes of professional conduct.

Assess referrals against IR(ME)R criteria in order to justify the medical exposure of radiation to patients.

Practice a meticulous approach to patient documentation and the identification of radiographs. Be aware of patient confidentiality issues and ensure and promote good practice.

To actively participate in department QA, Audit and Red Dot and radiographer commenting.

Plan and prioritise own clinical work-load. Adapt and ensure safe practice in different areas such as theatres, wards and resuscitation room.

Ensure all equipment is used with care and intelligence and all faults are reported to Senior Staff. Follow department procedures for routine cleaning and preparation of rooms.

To participate in the clinical training of student radiographers. To provide guidance to assistant practitioners and radiology support workers.

Person Specification

Interview and image review

Essential

• MSc/BSc/DCR Daignosic Radiography
• HCPC Registration (or working towards i.e Student Radiographer)
• Valid UK Driving Licence

Desirable

• GCSE achieved grades Maths/English

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North Tees & Hartlepool NHS Foundation Trust

Address

North Tees and Hartlepool Foundation Trust

Hardwick Road

Stockton-on-Tees

TS19 8PE

United Kingdom

Employer's website

https://www.nth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clean and conduct domestic duties as guided by your team leaders

Organise day to day cleaning duties adapting to best suit the needs of the ward / department. This will include cleaning of beds, floors, toilets, sinks, mopping, damp dusting, cleaning of internal glass, walls, vacuuming, scrubbing (manual and machine) steam cleaning and buffing.

Perform deep and specialised cleans in accordance with training and method statements provided and be involved in full ward decants when requested.

Changing of bay curtains, bed drapes and cleaning of blinds.

Work as part of the ward or department team (where appropriate) to respond to requests from the ward matron or department manager in relation to work priorities, local protocols and procedures.

Be flexible and adapt to unforeseen requests and tasks as appropriate to the environment

Work in accordance and follow COSHH (control of substances hazardous to health) and health and safety manual handling policies.

Maintenance / cleaning of all cleaning equipment.

Ensure safe segregation and removal of waste in accordance to waste management guidelines and policies.

Person Specification

Experience

Essential

• Customer Care Skills

Desirable

• Experience with NHS
• Cleaning Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North Tees & Hartlepool Solutions

Address

University Hospital of Hartlepool

Holdforth Road

Hartlepool

TS249AH

United Kingdom

Employer's website

https://nthsolutions.co.uk (Opens in a new tab)

Job description

Job responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Person Specification

Experience

Essential

• Extensive use of Office and Outlook, including word, excel, e-mail and internet
• Secretarial and administrative experience

Desirable

• Healthcare / NHS Trust experience
• Previous experience working within a team

Knowledge & Skills

Essential

• Excellent communication and interpersonal skills
• Excellent planning, prioritisation and organisational skills
• Knowledge of functionality of Patient Administration System
• Understanding of secretarial/clerical processes
• Knowledge of General Data Protection Regulations and patient confidentiality
• Efficient and accurate word processing skills

Desirable

• Experience in a clinical setting Knowledge of hospital patient administration system
• Trust experience; knowledge of STHFT policies and procedures
• Knowledge of medical terminology
• Understanding of a range of work procedures associated with outpatient clinic arrangements, secretarial office procedures and case note procedures

Qualifications & Training

Essential

• GCSE in Maths and English or Functional Skills (level 2)
• RSA/OCR 3 qualification (or equivalent level word processing qualification or experience) OR oNVQ3 level Secretarial or Administrative qualification or equivalent level of experience

Desirable

• Customer Care
• Medical Terminology qualification or equivalent level of working experience with medical terminology
• Audio-typing qualification or equivalent level of working experience with medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

United Kingdom

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person Specification

Knowledge and skills

Essential

• Word processing skills including email, Microsoft office and excel.
• Ability to communicate effectively, using interpreters as required.
• Able to deliver factual information using reassurance, tact and empathy.
• Evidence of previous team working.
• An understanding of confidentiality and the ability to adhere to and implement Information Governance guidelines.
• Knowledge of tobacco treatment

Desirable

• Ability to use carbon monoxide monitors.

Experience

Essential

• Effective communicator

Qualification & Training

Essential

• GCSE Maths and English or equivalent
• Understanding of the drivers of ill health

Desirable

• Level 2 smoking cessation training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

The James Cook University Hospital

Marton Raod

Middlesbrough

TS4 3BW

United Kingdom

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Health Care Coordinator contributes to the delivery of the Primary Care Network (PCN) Direct Enhanced Service (DES), supporting proactive, personalised care and population health management for individuals with complex needs, frailty, long-term conditions, and those at risk of unplanned admission.

The role supports the delivery of:

• Enhanced Health in Care Homes EHCH service specification
• Anticipatory care for high-risk cohorts
• Personalised Care and Support Planning PCSP
• Multidisciplinary team MDT working across primary, community, social care, and voluntary sectors

This role supports reducing health inequalities through proactive case management, care coordination, and structured clinical support within HCA/Nurse Associate competency and delegation frameworks.

The post holder works under the supervision of registered clinicians and is central to coordinating care across PCN multidisciplinary services, ensuring patients receive timely, coordinated, and person-centred care aligned to PCN DES and member practice requirements.

Clinical Governance & Delegation

The post holder undertakes delegated clinical activity in line with NHS England HCA/Nurse Associate competencies and PCN clinical governance arrangements, including:

• Basic clinical observations and structured monitoring
• Supporting long-term condition reviews under clinical protocols
• Supporting vaccination delivery programmes under direction
• Early identification of deterioration in frailty and LTC cohorts
• Escalation of clinical concerns to registered clinicians in line with agreed pathways

All clinical activity is undertaken within:

• Local PCN SOPs
• Clinical supervision arrangements
• Professional competency frameworks HCA / Care Certificate level or above

2. Core Responsibilities PCN DES Aligned

2.1 MDT Coordination EHCH & Anticipatory Care Delivery

In line with PCN DES requirements for MDT working, the post holder will:

• Coordinate and schedule regular MDT meetings for EHCH and high-risk cohorts
• Develop and maintain MDT case lists prioritised using risk stratification tools frailty, admission risk, care home residency, LTC complexity
• Collate and present relevant patient information including:
• Recent primary care interactions
• Secondary care admissions and discharges
• Community health input
• Medication changes
• Vaccination status and care gaps
• Relevant clinical observations where recorded by HCA/Nurse Associate or community teams
• Record MDT decisions, ensuring:
• Clear allocation of actions
• Named responsible professionals
• Agreed timescales
• Monitor completion of MDT actions and escalate delays or clinical risk to the PCN clinical lead

2.2 Personalised Care and Support Planning PCSP

In line with NHSE PCN DES personalised care requirements, the post holder will:

• Maintain and update Personalised Care and Support Plans PCSPs ensuring they are:
• Person-centred and outcome-focused
• Regularly reviewed following MDT discussions
• Updated post-discharge or following change in condition

PCSPs will include:

• Clinical summary GP-led input
• Functional, social, and wellbeing needs
• What matters to me statements
• Advance Care Planning ACP / Treatment Escalation Plans TEP
• Risk stratification frailty, falls risk, admission risk
• Preventative care status including immunisations
• Relevant HCA-contributed observations and monitoring data where applicable

2.3 Enhanced Health in Care Homes EHCH & Preventative Care

In alignment with EHCH DES requirements, the post holder will:

• Maintain oversight of care home and housebound cohorts
• Support proactive care planning for residents in care homes
• Maintain vaccination registers for priority groups:
• Flu
• COVID-19 boosters
• Pneumococcal
• Shingles
• RSV
• Support vaccination programmes through:
• Identification of eligible patients
• Pre-vaccination screening and consent processes within competence
• Coordination of vaccination delivery with PCN clinical teams and providers
• Administration of vaccines within competency
• Support outbreak prevention planning in care homes through timely data provision

2.4 Care Coordination and Navigation PCN DES Personalised Care Model

The post holder will:

• Act as a point of contact for patients requiring care co-ordination support
• Support navigation across health, social care, and voluntary sector services
• Facilitate access to:
• Social prescribing link workers
• Community and voluntary sector services
• Rehabilitation and support services
• Support patients and carers to understand:
• PCSPs
• Care pathways
• Follow-up actions from MDTs
• Escalate safeguarding or clinical concerns in line with PCN policies

2.5 Structured Clinical Support HCA/Nurse Associate Function within PCN DES Delivery

In support of PCN anticipatory care and long-term condition management, the post holder will within competency:

• Undertake and record baseline clinical observations, including:
• Blood pressure
• Pulse
• Oxygen saturation
• Temperature
• Weight / BMI
• Support long-term condition monitoring pathways, including:
• Diabetes
• Hypertension
• COPD and asthma
• Support identification of:
• Clinical deterioration
• Frailty escalation
• Increased risk of admission
• Escalate abnormal findings promptly to registered clinicians in accordance with PCN SOPs

2.6 Discharge and Transfer of Care Unplanned Admission Avoidance

In line with PCN DES admission avoidance objectives, the post holder will:

• Monitor discharge notifications from secondary care and community settings
• Ensure follow-up actions are coordinated within 7 days of discharge
• Support reconciliation of:
• Medication changes (with pharmacy/clinical teams)
• Care plans and PCSP updates
• Clinical monitoring requirements
• Liaise with:
• Hospital discharge teams
• Community services
• Care homes
• PCN clinical pharmacists and GPs

2.7 Population Health Management & Data Quality

In alignment with PCN DES population health requirements, the post holder will:

• Maintain accurate registers for:
• Frailty cohort
• Care home residents
• Long-term conditions
• Vaccination status
• End-of-life ACP registers
• Ensure accurate clinical coding in line with NHS standards:
• Frailty e.g. Rockwood CFS
• Care planning status
• Immunisation records
• TEP ACP documentation
• Support PCN reporting requirements including:
• EHCH service delivery metrics
• Vaccination uptake
• Admission avoidance indicators
• PCN DES contractual reporting

4. Key Interfaces

In line with PCN DES multidisciplinary working:

PCN Core Team

• GPs clinical leadership
• PCN pharmacists
• Social prescribing link workers
• First contact practitioners AHPs
• Mental health practitioners
• Nursing and HCA workforce

External Partners

• Care homes EHCH framework
• Community health services
• Acute hospital discharge teams
• Local authority social care
• Voluntary and community sector organisations

5. Key Performance Indicators PCN DES Aligned

Performance will be measured against PCN DES and EHCH outcomes:

• Percentage of eligible patients with up-to-date PCSPs
• Timeliness of MDT review and action completion
• Vaccination uptake rates in priority cohorts
• Timeliness of post-discharge follow-up within 7 days
• Reduction in avoidable emergency admissions in frailty cohort
• Coverage of care home residents within EHCH framework
• Patient and carer experience of coordinated care

6. Competency and Training Requirements NHSE Aligned

• HCA/Nurse Associate/Care Certificate or equivalent qualification
• Competence in clinical observations and escalation protocols
• Understanding of PCN DES, EHCH, and personalised care frameworks
• Knowledge of frailty and population health management principles
• Experience of MDT working in primary care or community settings
• Data quality, coding, and clinical system literacy
• Safeguarding adults and children level training
• Understanding of vaccination programmes and eligibility criteria
• Ability to work within clinical governance and delegated responsibility frameworks

• Flexibility Clause

  The duties of this role may evolve in line with PCN priorities, ARRS guidance, QOF, and DES requirements.

Governance Statement

This role operates within the PCN DES contractual framework and NHSE clinical governance requirements. This job description may is not exhaustive and may change in line with organisational contractual and service delivery requirements. All clinical activity is undertaken under appropriate delegation, supervision, and competency assurance. The post holder is required to escalate any clinical concerns outside their scope of practice in line with PCN escalation policies.

Person Specification

Qualifications

Essential

• Registered nursing associate and on the Nursing and Midwifery Council register - Meets the specific qualification and training requirements as specified in the Nursing Midwifery Standards of proficiency by having undertaken and completed the two-year Foundation Degree delivered by a Nursing and Midwifery Council (NMC) approved provider where applicable (Nurse Associate) OR Level 3 HCA qualification

Experience

Essential

• Experience of working within health, social care, community or voluntary sector services
• Understanding of proactive care, frailty, long term conditions and population health approach
• Experience of co-ordinating services and managing caseloads, with strong organisational skills
• Ability to work independently and also as part of a multidisciplinary team
• Excellent verbal communication skills with the ability to communicate effectively at all levels inc patients and carers, specialist services, GPs and colleagues.
• Listening skills displaying empathy.
• Good technical literacy of Microsoft Applications e.g. Word, Excel, and Outlook etc.

Desirable

• An understanding of the nature of general practice and Primary Care Networks
• Experience of partnership/collaborative working and of building relationships across a variety of organisations including the voluntary sector
• Experience of using GP clinical systems, such as SystmOne

Personal Qualities and Attributes

Essential

• Demonstrate personal accountability, emotional resilience and work well under pressure
• Ability to follow legal, ethical and clinical policy and procedure
• Knowledge of and ability to work to key policies and procedures
• Ability to use own initiative, discretion, and sensitivity
• Committed to holistic person centred care
• Ability to work within own limitations and refer to senior colleagues or GPs when appropriate
• Ability to work flexibly to meet PCN and practice demands
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to work as a team member and autonomously
• Excellent communication skills and effective in communicating and understanding patient needs
• Excellent organisational and time management skills with the ability to cope with a busy working environment, with periods of interruption throughout the day
• Demonstrate a willingness to participate in shaping the future of the organisation by taking on responsibilities and projects in addition to core workload

Other requirements

Essential

• Disclosure Barring Service (DBS) check
• Occupational Health clearance
• Access to own transport with ability to travel across the PCN as required

Knowledge and skills

Essential

• Ability to undertake patient reviews, including height, weight, BP, pulse and BMI etc.
• Ability to work within own scope of practice and understanding when to refer to colleagues
• Clinical IT system user skills and the ability to record accurate clinical notes
• Understanding of safeguarding adults and children
• Chaperone procedure

Desirable

• Broad knowledge of clinical governance
• Ability to perform Venepuncture
• Competency in delivery of vaccines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hartlepool Network

Address

West View Millenium Surgery

West

Hartlepool

TS24 9LJ

United Kingdom

Employer's website

https://www.seatonsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Full Time Days or Full time Night Shift Available As a Senior Care Assistant at HC One, Kindness will be at the core of everything you do. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. And, by joining us, youll have a wonderful opportunity to give something back to those people. For you, that will mean planning and implementing the kind of care that will give our residents a real sense of security, dignity and independence. You will get to know our residents and their families helping to ensure we deliver truly personalised care plans. Leading a team of Care Assistants, you will be responsible for maintaining the highest standards of care and youll be a real influence on the rest of the team. Whether you are showing someone how to use a walking frame, helping someone at the end of their life to eat a meal or talking to a residents family on the phone, youll do so with a sense of kindness, above anything else. Assisting the Registered Nurse and Care Manager, you will be involved in providing essential physical and mental stimulation through a range of social and recreational activities, as well as administering medication. One of your key responsibilities as Senior Care Assistant is to maintain accurate records of the job you do and build strong relationships with the rest of your team. Ideally, youll have completed a Level 2 Diploma S/NVQ in Adult Social Care and are prepared to work towards Level 3 qualification in Adult Social Care or equivalent, a background in person centered care planning and knowledge of caring for people with dementia. Whats essential, though, is your brilliant positive energy and natural ability to get along with people. Youll know what good record keeping looks like and be able to manage your time effectively. And, whenever you communicate with a resident or co-worker, youll be truly considerate and kind.

About HC-One

At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.

To be able to provide the kindest possible care there are 5 qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way: We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We're creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on.

We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.

Well provide full training, so its a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Senior Care Assistant we will invest in you, and you will enjoy additional support and benefits including:

• Paid Enhanced DBS/PVG
• Hourly rate is subject to experience and qualifications
• Free uniform
• During a shift of eight hours or more a nutritious meal will be available
• Company pension scheme
• 28 days annual leave inclusive of bank holidays
• Group life assurance cover
• Wagestream - financial wellbeing and flexible access to pay as you need it
• Award-winning learning and development and support to achieve qualifications.
• GP online - a service providing around the clock GP consultation via an interactive app - available to you and your dependents under 16
• An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
• Colleague discounts Access to over 1600 high street discounts including carefully selected discount partners.
• Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
• Excellent recognition schemes such as Kindness in Care and Long Service Awards
• An attractive refer a friend scheme of up to £1000 per referral, depending on the role

Person Specification

Qualifications

Essential

• Senior Care Experience
• NVQ Level 3 in Health and Social Care

Desirable

• Senior Care Experience
• NVQ Level 3 in Health and Social Care

Experience

Essential

• Senior Care Experience
• NVQ Level 3 in Health and Social Care

Desirable

• Senior Care Experience
• NVQ Level 3 in Health and Social Care

Additional Criteria

Essential

• Senior Care Experience
• NVQ Level 3 in Health and Social Care

Desirable

• Senior Care Experience
• NVQ Level 3 in Health and Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HC-One

Address

Warren Road

Hartlepool

Durham

TS24 9AH

United Kingdom

Employer's website

https://apply.hc-one.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Advanced Nurse Practitioner (ANP) will have expert clinical knowledge and skills. They have the freedom and authority to act and make autonomous decisions in the assessment, diagnosis and treatment of patients.

The ANP provides an opportunity for patients to avoid the need to be referred to a GP, thereby enabling them to receive timely care and negate unnecessary delay in receiving treatment.

ANPs in primary care can develop close, long-term relationships with their patients and work in partnership with them to achieve optimum health. They are autonomous in making decisions based on assessment, diagnosis and interpretation of test results. They can independently prescribe appropriate medication, evaluate or refer to other specialists if necessary.

Person Specification

Experience

Essential

• Experience of practice within the four pillars
• Job plan that demonstrates advanced nursing practice and has equity with peers working at this level
• Experience of prescribing and undertaking medication reviews

Desirable

• Experience of working in a primary care environment

Qualifications

Essential

• Registered Nurse with Nursing and Midwifery Council
• Masters degree required for qualification post December 2020 refer to RCN Credentialing for Advanced Level of Nursing Practice.
• or
• Post graduate diploma or degree for Advanced Practice Qualification up to December 2020
• Qualified Independent Nurse Prescriber on the NMC register
• Meets NMC revalidation requirements in accordance with the NMC Revalidation booklet
• Meets the standards for registered ANP working at advanced level

Knowledge & Skills

Essential

• Ability to work within own scope of practice and understand when to refer to GPs
• Knowledge of health promotion strategies
• Understand the requirement for PGDs and associated policy
• Polite and confident, flexible and cooperative
• Motivated, forward thinker
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations as well as ability to work under pressure/in stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

West Quay Medical Practice

Address

The Health Centre

Victoria Road

Hartlepool

TS26 8DF

United Kingdom

Employer's website

https://www.westquaymedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The role will include:

Basic preparation of ingredients, salads, sandwiches, hot snacks, gravies, custard in a food safe manner

Ward based processing of patient crockery, cutlery and food service utensils through mechanised dish wash machine

Reconciling patient meal deliveries against meals ordered and inform the catering help desk of any shortages/inaccuracies

Ensuring economical use of food/ingredients and minimisation of waste

Meeting food service time-scale

Maintaining high standards of cleanliness in designated work areas within documented cleaning schedules, as well as ad hoc cleaning duties

Ensure high standards of food safety and Hazard Analysis Critical Control Point (H.A.C.C.P) are achieved and maintained

To work safely in accordance with Trust Health & Safety Policies

Ensure accurate and complete records of core food temperatures, refrigerator temperatures and cleaning schedules are kept

Competent in the completion of basic departmental forms and other relevant Trust documents

Work towards the objectives agreed in the Annual Personal Development Review process

Contribute to service improvement by evaluating own work and that of the team and making changes where appropriate

Competent in understanding and working within the remit of the Trusts confidentiality policy

Take responsibility for personal development and education and maintenance of a personal development plan

Person Specification

Qualifications

Essential

• GCSE or equivalent in English and Maths

Desirable

• High level of awareness of food hygiene, Hazard Analysis Critical Control Point (HACCP) and Health and Safety principles.
• Food Hygiene Training

Experience

Desirable

• Previous experience in catering
• Previous experience working with the general public

Skills

Essential

• Excellent Communication Skills
• Able to work on own initiative
• Able to work well under pressure

Desirable

• Customer care skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North Tees & Hartlepool Solutions

Address

University Hospital of North Tees

Hardwick Road

Stockton-on-Tees

TS19 8PE

United Kingdom

Employer's website

https://nthsolutions.co.uk (Opens in a new tab)

Job description

Job responsibilities

Maintaining high standards of cleanliness and hygiene in designated work areas within documented cleaning schedules, as well as ad hoc duties as requested by your duty supervisor

Maintaining high standards of hygiene, kitchen and personal

Utensil and crockery processing duties using mechanical dishwasher

Operation of heavy duty floor cleaning equipment

Basic preparation and cooking of food items hot sandwiches, hot snacks, chips etc in a food safe manner

Recording of food temperatures

Recording fridge/freezer temperatures

Monitoring fridges/chilled units and ensuring food are within use by date

Reporting faults, accidents and adverse incidents

Service of food to customers

Replenishing and merchandising all food display units and maintaining appropriate records

Demonstrating excellent customer care skills, courtesy and politeness

Adhering at all times to all Trust Policies and procedures

Person Specification

Experience

Essential

• Customer Care Skills

Desirable

• Food Hygiene
• Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North Tees & Hartlepool Solutions

Address

University Hospital of North Tees

Hardwick Road

Stockton-on-Tees

TS19 8PE

United Kingdom

Employer's website

https://nthsolutions.co.uk (Opens in a new tab)

Job description

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person Specification

Knowledge & Skills

Essential

• Evidence of continuing professional development
• Participation in clinical audit and service improvement projects
• Participation in training of staff
• Analytical and judgmental skills
• Report writing

Qualifications and Training

Essential

• Registered Pharmacist with GPhC
• Diploma in Clinical Pharmacy, or working towards this qualification
• Evidence of up to date GCP training or ability to undertake as soon as possible once in post
• Master's Degree in Pharmacy (or equivalent)

Desirable

• Certificate in Pharmacist Independent Prescribing
• Post-graduate Management Qualification

Experience

Essential

• Significant previous experience as a hospital pharmacist
• Relevant experience in a Hospital Pharmacy lead role
• Computing experience with ability to use Microsoft Office programs