Job responsibilities

Job Description

1. JOB DETAILS

Job Title: Ward Manager

Band: 7

Location: Searle House, Exeter EX2 5JJ

Team/Directorate: Clinical

Responsible To: Head of Inpatient Services and Clinical Quality

Responsible For: Senior Registered Nurses, Registered Nurses, Healthcare Assistants

Accountable to: Director of Clinical Services

2. JOB PURPOSE

To lead, direct and motivate the Inpatient Unit (IPU) team to ensure operational delivery of the best possible expert palliative/end of life treatment and care for patients with a life limiting illness.

To promote dignity, encompassing a person centred approach, to positively enhance the lives of patients on the IPU with complex life limiting illnesses.

To create an effective learning environment to promote and manage patient safety and support staff, volunteers and students in their roles.

To promote the organisational values and maintain relationships with the multi-disciplinary team and a wide range of key stakeholders to ensure seamless care.

3. KEY RESULT AREAS/PRINCIPAL DUTIES AND RESPONSIBILITIES

3.1 Main Responsibilities

Lead, direct and motivate the IPU team to deliver the best possible expert palliative/end of life treatment and care for patients with a life limiting illness and those close to them.

Monitor team performance to ensure delivery of the highest standards of palliative/end of life treatment and care whilst adhering to professional codes of conduct and Hospiscares values.

Design and deliver education and learning for the IPU team to ensure the provision of excellent palliative/end of life treatment and care in line with best practice and Hospiscares values.

Develop positive collaborative working relationships with other Hospiscare teams and with health and social care providers in order to contribute specialist and service knowledge to decisions and development.

Provide advanced clinical judgement, specialist knowledge and diverse strategies in order to deliver expert treatment and care in complex palliative and end of life situations.

Manage the completion of reporting to ensure clinical incidents, complaints and compliments are accurately reported and learning outcomes are shared with the team.

Act as a clinical ambassador for the organisation via social media and events to support fundraising and supporter donation.

Lead the team to consider re-enablement as part of patients needs in order to develop the most appropriate care plans that meet individual requirements.

Represent the IPU team at Clinical Leadership Team (CLT) and Patient Improvement Research and Innovation (PIRI) meetings to contribute to Hospiscares overall strategic development.

Manage the teams day to day budget in order that funds are allocated appropriately and responsibly.

Plan and facilitate regular team meetings in order to formulate strategies for positive change, team development, fostering good relationships and identification of clear team aims and objectives.

Promote and role model the use of evidence-based practice and support the development of relevant Hospiscare clinical guidelines, policies, standards and audit in order to demonstrate service effectiveness, quality and impact on treatment and care outcomes.

Collaborate with the Clinical Quality Team to ensure quality assurance and improvement processes are adhered to and Hospiscare remains compliant.

Infection Prevention and Control

Maintaining a safe environment for patients, visitors and employees is everyones responsibility. All staff are required to adhere to Hospiscares Infection Prevention and Control Policy and make every effort to maintain high standards of infection prevention and control at all times. This includes ensuring personal and team compliance with all relevant policies and procedures, and acting upon or reporting any identified risks.

Disclosure and Barring Service

This role requires a Disclosure and Barring Service (DBS) Enhanced level check with Adults and Children Barred Lists.

3.2 Key Contacts

Internal:

Inpatient Unit team Head of Inpatient Services and Clinical Quality Medical team Community Teams Supportive Care team

Director of Clinical Services

Clinical Administration

Clinical Quality Team

Learning and Development team

People team

Volunteers

Estates team

Trainees and Student Nurses

External:

Patients and those close to them

Royal Devon & Exeter Hospital

NHS Community Services

General Practitioners

North East & West Devon Clinical Commissioning Group

Other charities commissioning Hospiscare services

Residential and Nursing Homes

Social and Domiciliary Care Workers

Providers of out-of-hours services

Informal carers

Other local or national organisations eg FORCE, Marie Curie

Universities of Exeter and Plymouth

3.3 Health & Safety

Ensure that Health and Safety guidelines and fire regulations are strictly adhered to

Comply with safe working practices as defined by Hospiscare

Complete online training as and when required

Take reasonable care for your own health and safety and that of others who may be affected by acts or omissions at work

Report any accidents, incidents or near misses as soon as reasonably practicable

Manage own work life balance and general wellbeing, including any relevant pressures in respect of lone working, travel, difficult environments and challenging situations

3.4 General

Be aware of and adhere to Hospiscare policies and procedures at all times

Take part in progress/performance reviews throughout the year

Cooperate with other Hospiscare departments

Attend training courses and complete online training modules as required to meet the requirements of the post

Take responsibility for own personal development, seeking out opportunities to learn new skills

Undertake any other duties as requested by management which are reasonably deemed to be within the scope of the role

3.5 Other

Apply the Hospiscare values and behaviours to every aspect of the role at all times

Promote and maintain the brand standards of Hospiscare

Knowledge

Essential

• Understanding of change theory and application in practice
• Advanced understanding of key issues relating to End of Life Care including policy developments
• Advanced understanding of theoretical nursing models and their impact on delivery of care
• Advanced understanding of the complexities of working with individuals at times of distress and conflict

Qualifications

Essential

• Registered Nurse with a current Nursing and Midwifery Council registration
• Degree in Palliative Care or degree level qualification in associated field
• Evidence of ongoing professional development
• Advanced Communication Skills

Desirable

• Teaching and mentorship/supervision qualification
• Leadership or management qualification
• Non-Medical Prescriber
• Advanced clinical assessment skills (MSc level)

Additional requirements

Essential

• Able and willing to contribute to the 7 days/week specialist palliative care service
• Able to fulfil the physical and manual handling requirements for the role

Experience

Essential

• Significant experience of people/team management including motivating and developing high performance teams
• Substantial post registration experience in palliative and end of life care
• Substantial experience of coaching/mentoring or clinical supervision
• Significant experience of policy and/or standards development and monitoring
• Substantial experience of facilitating and implementing teaching and education programmes

Desirable

• Experience of conducting audit and standard setting or academic research projects

Skills

Essential

• Ability to act as an expert practitioner, synthesizing complex information utilising an evidence based approach
• Advanced communication and interpersonal skills
• Highly developed ability to manage challenging circumstances effectively, to understand and disseminate multifaceted information
• Highly developed ability to prepare, lead and evaluate formal and informal teaching and education programmes
• Developed IT skills

Desirable

• Developed negotiation and influencing skills

Personal attributes

Essential

• Ability to lead and work as part of a team, prioritise workload and manage time effectively
• Ability to work autonomously, problem solve and act on own initiative
• Flexible and adaptable with the ability to respond positively in a rapidly changing environment
• Commitment to continuing professional development
• Awareness of Equality, Diversity and Inclusion in all aspects of work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job responsibilities

Job Description

1. JOB DETAILS

Job Title: Community Cluster Team Leader

Band: 7

Location: Eastern locality (based in Honiton and Exmouth)

Team/Directorate: Community Cluster

Responsible To: Chief Nurse

Responsible For: Clinical Nurse Specialists, Registered Nurses, Advanced Nurse Practitioners, Clinical Administrator

Accountable to: Clinical Director

2. JOB PURPOSE

To lead and manage the Community Cluster team to ensure operational delivery of the best possible expert palliative/end of life treatment and care.

To promote dignity, encompassing a person centred approach to positively enhance the lives of patients with complex life limiting illnesses within the community.

3. KEY RESULT AREAS/PRINCIPAL DUTIES AND RESPONSIBILITIES

3.1 Main Responsibilities

• Lead, direct, motivate and line manage the Community Cluster team in order to deliver the best possible expert palliative/end of life treatment and care for patients with a life limiting illness and those close to them.

Develop and monitor each team members individual performance in order to promote best practice for patients with life limiting illnesses and ensure compliance with professional codes of conduct and Hospiscares values.

• Design and deliver education and learning for the teams in order to ensure provision of the best possible palliative/end of life treatment and care.

Develop positive collaborative working relationships with other Hospiscare teams and with health and social care providers in order to contribute specialist and service knowledge to decisions and development.

Lead the completion of reporting to ensure clinical incidents, complaints and compliments are accurately reported and learning outcomes are shared with the team.

• Act as a Clinical Ambassador for the organisation via social media and events to support fundraising and supporter donation and represent Hospiscare locally, regionally and nationally.

Provide advanced clinical judgement, specialist knowledge and diverse strategies in order to deliver expert treatment and care in complex palliative and end of life situations in the community.

• Lead the team to consider re-enablement as part of patients needs in order to develop the most appropriate care plans that meet individual requirements.

• Support the development of the Clinical strategy, service policies, procedures, audits and reviews by attending Clinical Leadership Team (CLT) meetings to represent the Community Cluster team and contribute to Hospiscares overall strategic development.

• Manage the teams day to day budget with the support of the Head of Community and Supportive Care Services in order to allocate funds appropriately and responsibly.[RW1]

• Lead and facilitate regular team meetings in order to formulate strategies for positive change, team development, fostering good relationships and identification of clear team aims and objectives.

• Promote and role model the use of evidence-based practice and support the development of relevant Hospiscare clinical guidelines, policies, standards and audit in order to demonstrate service effectiveness, quality and impact on treatment and care outcomes.

Infection Prevention and Control

Maintaining a safe environment for patients, visitors and employees is everyones responsibility. All staff are required to adhere to Hospiscares Infection Prevention and Control Policy and make every effort to maintain high standards of infection prevention and control at all times. This includes ensuring personal and team compliance with all relevant policies and procedures, and acting upon or reporting any identified risks.

Disclosure and Barring Service

This role requires a Disclosure and Barring Service (DBS) Enhanced level check with Adults and Children Barred Lists.

3.2 Key Contacts

Internal:

Community teams and other team leaders

Chief Nurse

Clinical Director

Inpatient Unit team Medical team

Clinical Administration

Supportive Care team

Learning and Development team

People team

Volunteers

External:

Patients and those close to them

Royal Devon and Exeter Hospital

NHS Community Services

General Practitioners

Integrated Care Board (ICB)

Other charities commissioning Hospiscare services

Residential and Nursing Homes

Social and Domiciliary Care Workers

Providers of out-of-hours services

Other local or national organisations eg FORCE, Marie Curie

3.3 Health & Safety

Ensure that Health and Safety guidelines and fire regulations are strictly adhered to

Comply with safe working practices as defined by Hospiscare

Complete online training as and when required

Take reasonable care for your own health and safety and that of others who may be affected by acts or omissions at work

Report any accidents, incidents or near misses as soon as reasonably practicable

Manage own work life balance and general wellbeing, including any relevant pressures in respect of lone working, travel, difficult environments and challenging situations

3.4 General

Be aware of and adhere to Hospiscare policies and procedures at all times

Take part in progress/performance reviews throughout the year

Cooperate with other Hospiscare departments

Attend training courses and complete online training modules as required to meet the requirements of the post

Take responsibility for own personal development, seeking out opportunities to learn new skills

Undertake any other duties as requested by management which are reasonably deemed to be within the scope of the role

3.5 Other

Apply the Hospiscare values and behaviours to every aspect of the role at all times

Promote and maintain the brand standards of Hospiscare

Skills

Essential

• Ability to act as an expert practitioner, synthesizing complex information utilising an evidence-based approach
• Advanced communication and interpersonal skills
• Highly developed ability to manage challenging circumstances effectively, to understand and disseminate multifaceted information
• Highly developed ability to prepare, lead and evaluate formal and informal teaching and education programmes
• Developed IT skills

Desirable

• Developed negotiation and influencing skills

Additional requirements

Essential

• Able to travel and work throughout the area covered by Hospiscare
• Able to fulfil the physical and manual handling requirements for the role including the administering of basic life support

Desirable

• Car owner and driver

Knowledge

Essential

• Understanding of change theory and application in practice
• Advanced understanding of key issues relating to End-of Life-Care including policy developments
• Advanced understanding of theoretical nursing models and their impact on delivery of care
• Advanced understanding of the complexities of working with individuals at times of distress and conflict
• Understanding of people management processes and good practice

Personal attributes

Essential

• Ability to lead and work as part of a team, prioritise workload and manage time effectively
• Ability to work autonomously, problem solve and act on own initiative
• Flexible and adaptable with the ability to respond positively in a rapidly changing environment
• Commitment to continuing professional development
• Awareness of Equality, Diversity and Inclusion in all aspects of work

Qualifications

Essential

• Registered Nurse with a current Nursing and Midwifery Council registration
• Degree in Palliative Care or degree level qualification in associated field
• Evidence of ongoing professional development
• Advanced Communication Skills

Desirable

• Teaching and mentorship/supervision qualification
• Leadership or management qualification
• Non-Medical Prescriber
• Advanced clinical assessment skills (MSc level)

Experience

Essential

• Significant experience of working within palliative care and people/team management including motivating and developing high performance teams
• Substantial experience of coaching/mentoring or clinical supervision
• Significant experience of policy and/or standards development and monitoring
• Substantial experience of facilitating and implementing teaching and education programmes

Desirable

• Experience of conducting audit and standard setting or academic research projects

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).