Job summary

The Digital E-Learning Developer is a specialist role within Group Digital Services, responsible for designing, developing and maintaining high-quality digital learning solutions to support the adoption of digital systems across the UHL Group. Working within the Clinical Leadership (CxIO) and Digital Pharmacy portfolios, the postholder will play a key role in delivering innovative and user-centred learning resources that enable staff to effectively use systems such as Electronic Patient Records (EPR) and associated technologies.

The role contributes to the delivery of a modern, digitally enabled workforce aligned to the Group Strategy, supporting the ambition to create a digitally confident workforce and improve patient outcomes through effective training and capability development. Education and training are central to achieving this ambition, including the development of simulation-based and digital learning approaches to support workforce transformation and lifelong learning.

Main duties of the job

Create engaging, accessible and high-quality e-learning content that supports clinical and operational workflows, ensuring staff are equipped to adopt new digital systems. This supports the Digital Learning and Development function which delivers blended learning, simulation and digital literacy campaigns across the Group.

Apply user-centred design principles to ensure learning solutions meet workforce needs and improve usability, accessibility and engagement. Digital services must be designed around user needs to drive adoption and deliver measurable outcomes in workforce capability and service improvement.

Embed learning solutions within programme delivery, including EPR and Digital Pharmacy initiatives, ensuring training aligns with implementation timelines and change management activity. Training should support structured programme delivery through defined needs analysis, course development and continuous improvement processes.

Support a culture of continuous improvement by evaluating learning effectiveness, incorporating feedback and utilising data to refine training approaches. This aligns to national expectations for iterative development, testing and improvement of digital services and products.

About us

NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.

We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.

We operate from five hospital sites:Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Heart and Chest Hospitalprovide specialist services incardiothoracic surgery,cardiology and respiratory medicine, both in the hospital and out in the community.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.

Details

Date posted

01 October 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year per annum

Contract

Fixed term

Duration

2 years

Working pattern

Full-time

Reference number

287-CEF-330-26

Job locations

Liverpool Innovation Park

360 Edge Lane

Liverpool

L7 9NJ

United Kingdom

Job description

Job responsibilities

Design and develop digital learning content including e-learning modules, videos and interactive resources

Work with subject matter experts to translate clinical and system requirements into effective training materials

Support delivery of training for digital systems including EPR and Digital Pharmacy solutions

Apply user-centred design principles to ensure training meets workforce needs and accessibility standards

Evaluate training effectiveness and refine learning materials based on user feedback and performance data

Contribute to digital literacy initiatives and workforce capability programmes

Support implementation of digital training strategies across the UHL Group

Maintain and update existing digital learning content in line with system or process changes

Ensure compliance with clinical safety, governance and information standards in all training materials

Collaborate with programme teams to ensure alignment of training with project timelines and objectives

Ensure all digital learning content supports safe clinical practice and complies with relevant governance frameworks

Align training materials to system workflows and clinical safety standards including EPR implementations

Contribute to safe adoption of digital systems through effective training design and validation

Develop engaging and effective e-learning modules using standard development tools and platforms

Support blended learning approaches including simulation, classroom and digital delivery

Evaluate and continuously improve training programmes based on feedback and performance data

Ensure training supports high standards of data quality and digital system usage

Promote accurate and consistent data entry through effective training design

Maintain quality assurance of digital learning materials and associated documentation

Job description Job responsibilities Design and develop digital learning content including e-learning modules, videos and interactive resources Work with subject matter experts to translate clinical and system requirements into effective training materials Support delivery of training for digital systems including EPR and Digital Pharmacy solutions Apply user-centred design principles to ensure training meets workforce needs and accessibility standards Evaluate training effectiveness and refine learning materials based on user feedback and performance data Contribute to digital literacy initiatives and workforce capability programmes Support implementation of digital training strategies across the UHL Group Maintain and update existing digital learning content in line with system or process changes Ensure compliance with clinical safety, governance and information standards in all training materials Collaborate with programme teams to ensure alignment of training with project timelines and objectives Ensure all digital learning content supports safe clinical practice and complies with relevant governance frameworks Align training materials to system workflows and clinical safety standards including EPR implementations Contribute to safe adoption of digital systems through effective training design and validation Develop engaging and effective e-learning modules using standard development tools and platforms Support blended learning approaches including simulation, classroom and digital delivery Evaluate and continuously improve training programmes based on feedback and performance data Ensure training supports high standards of data quality and digital system usage Promote accurate and consistent data entry through effective training design Maintain quality assurance of digital learning materials and associated documentation

Person Specification

Qualifications

Essential

• Degree in relevant subject (e.g. digital learning, education, IT, healthcare) or demonstrable knowledge and operational experience to an equivalent level
• Recognised qualification in learning and development or instructional design or demonstrable knowledge and operational experience to an equivalent level

Desirable

• Specialist qualification in e-learning development tools (e.g. Articulate, Captivate)
• Postgraduate qualification in education or digital technologies
• Professional membership of relevant body
• Training or teaching qualification

Experience

Essential

• Experience in designing and developing digital learning or e-learning content
• Experience working within digital, IT or healthcare environments
• Experience translating complex technical or clinical information into accessible training materials
• Experience evaluating training effectiveness and improving learning resources

Desirable

• Experience supporting EPR or digital system implementations
• Experience using simulation or blended learning approaches

Knowledge

Essential

• Knowledge of instructional design principles and digital learning methodologies
• Understanding of digital systems and workflows within healthcare environments
• Knowledge of data quality, information governance and clinical safety considerations
• Understanding of user-centred design approaches for digital products and services

Desirable

• Knowledge of NHS digital policy and standards
• Awareness of emerging technologies including AI in digital learning

Person Specification Qualifications Essential Degree in relevant subject (e.g. digital learning, education, IT, healthcare) or demonstrable knowledge and operational experience to an equivalent level Recognised qualification in learning and development or instructional design or demonstrable knowledge and operational experience to an equivalent level Desirable Specialist qualification in e-learning development tools (e.g. Articulate, Captivate) Postgraduate qualification in education or digital technologies Professional membership of relevant body Training or teaching qualification Experience Essential Experience in designing and developing digital learning or e-learning content Experience working within digital, IT or healthcare environments Experience translating complex technical or clinical information into accessible training materials Experience evaluating training effectiveness and improving learning resources Desirable Experience supporting EPR or digital system implementations Experience using simulation or blended learning approaches Knowledge Essential Knowledge of instructional design principles and digital learning methodologies Understanding of digital systems and workflows within healthcare environments Knowledge of data quality, information governance and clinical safety considerations Understanding of user-centred design approaches for digital products and services Desirable Knowledge of NHS digital policy and standards Awareness of emerging technologies including AI in digital learning

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Liverpool Innovation Park

360 Edge Lane

Liverpool

L7 9NJ

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Liverpool Innovation Park

360 Edge Lane

Liverpool

L7 9NJ

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job summary

Clinical Associate in Psychology

AMH Acute & Community

Full time (37.5 hours)

Band 6

We are delighted to offer the opportunity for three qualified Clinical Associate Psychologist posts at Band 6 based in the Ashfield, Bassetlaw and Rushcliffe Local Mental Health Teams (LMHTs). The LMHTs have a range of mental health professionals working within them and support people who experience a variety of mental health difficulties, including complex trauma, psychosis, depression, anxiety, dissociation, self-harm and life-threatening behaviours. The successful applicant will work alongside two experienced Clinical Psychologists working in the team and will support them with the provision of psychological interventions with patients who are under the LMHT. The post holder will be a key member of the multidisciplinary LMHT, providing direct individual and group clinical work.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.

You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.

Main duties of the job

Clinical Associate Psychologists will be working alongside qualified Clinical Psychologists as a part of the psychological services contribution to the multidisciplinary community teams. This post will enhance the current workforce provision serving the mental health needs of the local community. In this role the CAP will provide a flexible community offer as they are competent in the planning, delivery and evaluation of evidence-based psychological interventions.

We are particularly keen to hear from applicants who have a commitment to working in the local region, from those with diverse backgrounds and from people who bring lived experience relevant to mental health work.

About us

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.

The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment

Details

Date posted

01 October 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year per annum (pro rata for part time)

Contract

Permanent

Working pattern

Full-time

Reference number

186-869-26-MH

Job locations

Rushcliffe LMHT

93 Musters Road

West Bridgford, Nottingham

NG2 7PG

United Kingdom

Job description

Job responsibilities

The post holder will work semi-autonomously on a day-to-day basis within their scope of practice under supervision of and subject to review at regular intervals by a registered practitioner psychologist in accordance with British Psychological Society (BPS) guidelines.

The post holder will work as part of a multi-disciplinary service team providing psychology services for adults. The post holder will be based at the Ashfield, Bassetlaw or Rushcliffe LMHTs. The Trust reserves the right with consultation to relocate post holders to any based within the Trust in line with service requirements.

To post holder will undertake a range of clinical activities across a range of settings including in person, by telephone or digital platforms. Activity will include psychological assessments, treatments and other types of clinical intervention with individual service users, carers, families, groups etc; along with other activities such as staff training; research and development activity.

Liaison with a broad range of other discipline and agencies including health, social care and voluntary services will be a key aspect of this post.

A full UK driving license and vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010.

Job description Job responsibilities The post holder will work semi-autonomously on a day-to-day basis within their scope of practice under supervision of and subject to review at regular intervals by a registered practitioner psychologist in accordance with British Psychological Society (BPS) guidelines. The post holder will work as part of a multi-disciplinary service team providing psychology services for adults. The post holder will be based at the Ashfield, Bassetlaw or Rushcliffe LMHTs. The Trust reserves the right with consultation to relocate post holders to any based within the Trust in line with service requirements. To post holder will undertake a range of clinical activities across a range of settings including in person, by telephone or digital platforms. Activity will include psychological assessments, treatments and other types of clinical intervention with individual service users, carers, families, groups etc; along with other activities such as staff training; research and development activity. Liaison with a broad range of other discipline and agencies including health, social care and voluntary services will be a key aspect of this post. A full UK driving license and vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010.

Person Specification

Values and Behaviours

Essential

• All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
• All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation.

Qualifications

Essential

• Masters Clinical Associate in Psychology qualification.
• Eligibility for registration on the BPS Wider Psychological Workforce register.

Experience

Essential

• Relevant supervised experience of delivering psychological assessments and interventions in Adult Mental Health services.
• Experience of working in a setting with adults presenting with mental health difficulties.
• Experience of working within a multidisciplinary team.
• Relevant CPD as required by the BPS.

Desirable

• Research and Audit skills to evidence the efficacy of specialist interventions.

Knowledge

Essential

• Masters level knowledge of psychological theory and research, including psychological assessment, formulation, intervention and evaluation.
• Masters level knowledge of mental health presentations within the adult population.
• Masters level knowledge of applied research design and methodology.
• Knowledge of wider healthcare systems, NHS services and the role of psychological services within the NHS.
• Up to date knowledge of psychological research and national guidance relevant to the client group.
• Awareness of the potential impact of discrimination & disadvantage on mental health.
• Ability to draw upon a specific theoretical knowledge base in the analysis of facts or situations to arrive at appropriate formulations, under clinical supervision.
• Knowledge of psychological theory relating to the impact on adverse experiences and environment impact on mental health and well-being.
• An understanding of 'Population Health' strategy.
• Awareness of their own competence and expertise and work within those boundaries.
• Aware of the expectations of professional and ethical behaviour and act in accordance with these.

Desirable

• Knowledge of psychological theory of life stages.

Skills

Essential

• Skills in conceptualising, analysing and communicating complex information.
• Excellent interpersonal skills including the ability to build rapport, communicate empathically and sensitively in a manner appropriate to the context and recipient.
• Strong communication and presentation skills, both written and verbal.
• Good IT skills.
• Ability to work in a team.
• Work with people from a wide range of backgrounds.
• Contain and work with organisational stress and able to hold the stress of others.
• Manage effectively exposure to distressing/highly emotional circumstances.
• Manage effectively verbal aggression from service users, families, etc. and the risk of physical aggression.
• Respectful and collaborative approach to service users, families, carers, colleagues and other professionals.
• Good organisational skills and an ability to work well to deadlines.

Contractual requirements

Essential

• A full UK driving licence and vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010.
• Maintenance of Trust's Essential training.

Physical Requirements

Essential

• Has the ability to perform the full range of duties.

Person Specification Values and Behaviours Essential All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation. Qualifications Essential Masters Clinical Associate in Psychology qualification. Eligibility for registration on the BPS Wider Psychological Workforce register. Experience Essential Relevant supervised experience of delivering psychological assessments and interventions in Adult Mental Health services. Experience of working in a setting with adults presenting with mental health difficulties. Experience of working within a multidisciplinary team. Relevant CPD as required by the BPS. Desirable Research and Audit skills to evidence the efficacy of specialist interventions. Knowledge Essential Masters level knowledge of psychological theory and research, including psychological assessment, formulation, intervention and evaluation. Masters level knowledge of mental health presentations within the adult population. Masters level knowledge of applied research design and methodology. Knowledge of wider healthcare systems, NHS services and the role of psychological services within the NHS. Up to date knowledge of psychological research and national guidance relevant to the client group. Awareness of the potential impact of discrimination & disadvantage on mental health. Ability to draw upon a specific theoretical knowledge base in the analysis of facts or situations to arrive at appropriate formulations, under clinical supervision. Knowledge of psychological theory relating to the impact on adverse experiences and environment impact on mental health and well-being. An understanding of 'Population Health' strategy. Awareness of their own competence and expertise and work within those boundaries. Aware of the expectations of professional and ethical behaviour and act in accordance with these. Desirable Knowledge of psychological theory of life stages. Skills Essential Skills in conceptualising, analysing and communicating complex information. Excellent interpersonal skills including the ability to build rapport, communicate empathically and sensitively in a manner appropriate to the context and recipient. Strong communication and presentation skills, both written and verbal. Good IT skills. Ability to work in a team. Work with people from a wide range of backgrounds. Contain and work with organisational stress and able to hold the stress of others. Manage effectively exposure to distressing/highly emotional circumstances. Manage effectively verbal aggression from service users, families, etc. and the risk of physical aggression. Respectful and collaborative approach to service users, families, carers, colleagues and other professionals. Good organisational skills and an ability to work well to deadlines. Contractual requirements Essential A full UK driving licence and vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010. Maintenance of Trust's Essential training. Physical Requirements Essential Has the ability to perform the full range of duties.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Nottinghamshire Healthcare NHS Foundation Trust

Address

Rushcliffe LMHT

93 Musters Road

West Bridgford, Nottingham

NG2 7PG

United Kingdom

Employer's website

https://www.nottinghamshirehealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Nottinghamshire Healthcare NHS Foundation Trust

Address

Rushcliffe LMHT

93 Musters Road

West Bridgford, Nottingham

NG2 7PG

United Kingdom

Employer's website

https://www.nottinghamshirehealthcare.nhs.uk/ (Opens in a new tab)

Job summary

This role supports delivery of the ICB's Four Layers of Care model -- the clinical model through which NHS Kent and Medway commissions and provides care across primary care, single neighbourhood, multi-neighbourhood and acute hospital settings.

The post holder will ensure quality, safety and patient experience are embedded consistently as care moves across these layers, in line with the ICB's ambition to shift activity toward proactive, community-based care.

Main duties of the job

oThe post holder will manage provider quality assurance and improvement at place and system level for the ICB, from a nominated portfolio, as part of a wider Quality Team.

oThe post will take the role of Quality Lead in the Multi-Disciplinary Team (MDT) for Urgent and Emergency Care and Flow, which forms part of the foundation of our operating model, by promoting integrated decision-making and shared accountability. Collaboration is central to the way the ICB works across all teams and units, and this role will actively foster and enable effective partnership working across the organisation.

oThe post holder will manage a robust process to gain assurance on the quality of the healthcare services, from their allocated work portfolio, commissioned by the ICB.

oThe post holder will be responsible for assisting in the implementation of a quality assurance and improvement framework, informed by the National Quality Board Quality Risk and Escalation Framework.

oThe post holder will ensure the robust application of a comprehensive monitoring framework for measuring and reporting on the quality of healthcare, preparing and overseeing the preparation of both internal and external reports.

About us

We are committed to a culture that supports all staff at NHS Kent and Medway to be the best version of themselves.

Our ability to improve outcomes for our population depends on how effectively clinical, operational, financial and strategic professionals work together to make informed commissioning decisions. That's why our workforce works a minimum of two days-a-week on-site, with the expectation that all one-to-ones are held face-to-face and that colleagues will regularly visit the services we are commissioning to understand more about them.

We believe regular on-site working supports stronger collaboration, faster problem-solving, peer learning, visible leadership and the integration of colleagues into our organisation. We also know that culture is built through shared experiences and day-to-day interactions.

We are a flexible working friendly organisation; we aim to support you to work flexibly in a way that will suit you and us.

We work with staff to agree objectives through regular supervision, annual appraisal and access to training opportunities.

We are committed to equal opportunities and diversity. In order to reflect the diversity of our population, we positively encourage applications from all areas of the community regardless of gender, race, faith, disability, age or sexual orientation.

Details

Date posted

01 October 2026

Pay scheme

Agenda for change

Band

Band 8b

Salary

£66,582 to £77,368 a year pro rata per annum

Contract

Permanent

Working pattern

Full-time

Reference number

095-8301061-TS

Job locations

Gail House

Maidstone

ME15 6NB

United Kingdom

Job description

Job responsibilities

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

If you need an application form in an alternative format please let our recruitment team know so they can help you with this.

All information you supply on your application should, to the best of your knowledge, be true and accurate.

Job description Job responsibilities The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this. Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert. We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job. If you need an application form in an alternative format please let our recruitment team know so they can help you with this. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Person Specification

Qualifications and Experience

Essential

• Current, active registration with the Nursing and Midwifery Council (NMC) as a Registered Nurse or Registered Midwife, or with the Health and Care Professions Council (HCPC) as a Registered Physiotherapist, as applicable to the post holder's professional background.
• Educated to Master's level, or equivalent level of experience of working at a senior level in a specialist area.
• Extensive knowledge of specialist areas, acquired through postgraduate diploma or equivalent experience or training, plus further specialist knowledge or experience to Master's level equivalent.
• Evidence of post-qualifying and continuing professional development.
• Understanding of the background to, and aims of, current healthcare policy in the South East, and the implications of this for engagement. oPrevious responsibility for a budget, including budget setting and a working knowledge of financial processes.

Desirable

• Member of relevant professional body (e.g. Infection Prevention Society, Institute of Health Visiting), in addition to core professional registration.
• Additional clinical professional qualification beyond initial registration.
• Patient Safety Incident Response Framework (PSIRF) Training Level 3 and 4, or working towards completion.

Competencies

Essential

• Ability to persuade Board and senior managers of the merits of different options, innovations and opportunities.
• Ability to contribute to strategic plans across the NHS and within specific teams.
• Skills and experience of direct line management, job management and leadership of an NHS team/service

Desirable

• Strategic thinking -- the ability to anticipate and resolve problems before they arise.
• Skills for delivering results through managing through others, using a range of levers in the absence of direct line-management responsibility.
• Skills for managing relationships with a range of stakeholders.
• Working knowledge of Microsoft Office with intermediate keyboard skills.

Person Specification Qualifications and Experience Essential Current, active registration with the Nursing and Midwifery Council (NMC) as a Registered Nurse or Registered Midwife, or with the Health and Care Professions Council (HCPC) as a Registered Physiotherapist, as applicable to the post holder's professional background. Educated to Master's level, or equivalent level of experience of working at a senior level in a specialist area. Extensive knowledge of specialist areas, acquired through postgraduate diploma or equivalent experience or training, plus further specialist knowledge or experience to Master's level equivalent. Evidence of post-qualifying and continuing professional development. Understanding of the background to, and aims of, current healthcare policy in the South East, and the implications of this for engagement. oPrevious responsibility for a budget, including budget setting and a working knowledge of financial processes. Desirable Member of relevant professional body (e.g. Infection Prevention Society, Institute of Health Visiting), in addition to core professional registration. Additional clinical professional qualification beyond initial registration. Patient Safety Incident Response Framework (PSIRF) Training Level 3 and 4, or working towards completion. Competencies Essential Ability to persuade Board and senior managers of the merits of different options, innovations and opportunities. Ability to contribute to strategic plans across the NHS and within specific teams. Skills and experience of direct line management, job management and leadership of an NHS team/service Desirable Strategic thinking -- the ability to anticipate and resolve problems before they arise. Skills for delivering results through managing through others, using a range of levers in the absence of direct line-management responsibility. Skills for managing relationships with a range of stakeholders. Working knowledge of Microsoft Office with intermediate keyboard skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NHS Kent and Medway Integrated Care Board

Address

Gail House

Maidstone

ME15 6NB

United Kingdom

Employer's website

https://www.kentandmedway.icb.nhs.uk (Opens in a new tab)

Employer details

Employer name

NHS Kent and Medway Integrated Care Board

Address

Gail House

Maidstone

ME15 6NB

United Kingdom

Employer's website

https://www.kentandmedway.icb.nhs.uk (Opens in a new tab)

Job summary

We are currently recruiting for a full-time Band 5 Registered Nurse to join the Renal Unit within the Private Practice at the Royal Free Hospital.

Our unit provides three specialist renal services:

Haemodialysis

Peritoneal Dialysis

Plasma Exchange

We provide a unique and highly specialised service within the private healthcare sector, caring for a diverse patient population that includes both local and international patients.

We are seeking an experienced and motivated renal nurse with demonstrable experience in haemodialysis and proficiency in at least one of the other specialist services listed above. The successful candidate will be expected to provide a high standard of patient-centred care while working effectively within our specialist multidisciplinary team.

We are committed to supporting the professional development of our nursing staff. Comprehensive training and opportunities for upskilling will be provided, including access to relevant renal courses and appropriate in-house training programmes, depending on individual experience and development needs.

This is an excellent opportunity for an experienced renal nurse to further develop their specialist skills within a unique and dynamic private renal service.

Essential skills: Haemodialysis trained

Desirable skills: Peritoneal Dialysis or Plasma exchange training or relevant experience

Main duties of the job

The main duties for this role are described in detail in the job description and person specification document, that is attached to this vacancy. Please ensure to read through to further your understanding of the role.

*** Active NMC PIN and dialysis experience only applicants. ***

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated team of staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please visit https://www.royalfreelondonjobs.co.uk/

Job summary

As a Clinical Pharmacist at K2 Healthcare Ltd, you will work with our established Clinical Pharmacist Team to develop and deliver medicines optimisation services within our group of GP Practices. This is an exciting opportunity to join our federation and collaborate with Senior Clinical Pharmacists, Clinical Pharmacists and Pharmacy Technicians as part of a multidisciplinary team.

You will be offered the opportunity to join the NHS Pension Scheme

We hold the right to close the advert early, please apply at your earliest convenience.

Please note: Applications from recruitment agencies and/or locum agencies will not be accepted. We kindly ask that agencies do not contact us regarding this vacancy.

Main duties of the job

This is a patient-facing role requiring clinical assessment and treatment using specialist medicines knowledge across specific disease areas. You will be registered with the GPhC or about to complete your foundation training in order to register as a Clinical Pharmacist with the GPhC. You may already be an independent prescriber or working towards this qualification. The role involves proactively supporting patients with complex polypharmacy, particularly older adults and those with multiple long-term conditions. You will have opportunities to develop clinical interests, enhance prescribing skills, and improve patient outcomes.

Working across a small number of practices will allow you to build strong relationships within primary care teams. Responsibilities include managing repeat prescription authorisation, acute requests, transfer of care processes, and promoting safer prescribing systems. Ongoing professional development is supported through a clinical network, including up to 28 study days over the first 18 months. You will always work within a supported team environment, with mentoring and guidance provided.

About us

K2 Healthcare is a GP Federation covering 16 practices. 10 are in Grantham and surrounding villages and 6 are in and around Sleaford. We cover 130,000+ patients across all sites.

Please see our website for details about the practices we cover.

We have a Pharmacy Team that consists of 3 Senior Clinical Pharmacists, 12 Clinical Pharmacists and 7 Pharmacy Technicians.

Our Clinical Pharmacy Team are all at different stages of completing their CPPE / IP course and are happy to speak to you regards their experience with K2 Healthcare.

Details

Date posted

01 October 2026

Pay scheme

Other

Salary

£50,862 to £56,542 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B0238-26-0004

Job locations

The New Springwells Practice

Billingborough

Sleaford

Lincolnshire

NG34 0QQ

United Kingdom

Millview Medical Centre

1 Sleaford Road

Heckington

Sleaford

Lincolnshire

NG34 9QP

United Kingdom

Job description

Job responsibilities

The post holder is a pharmacist, who acts within their professional boundaries, supporting and working alongside the Pharmacist and Dispensary team in the Practice, who will help develop, manage and mentor them.

The post holder will work as part of a multi-disciplinary team in a patient-facing role. The post holder will take responsibility for areas of chronic disease management within the practice and undertake clinical medication reviews to proactively manage patients with complex polypharmacy.

The post holder will provide primary support to general practice staff with regards to prescription and medication queries. They will help support the repeat prescription system, deal with acute prescription requests, and medicines reconciliation on transfer of care and systems for safer prescribing, providing expertise in clinical medicines advice while addressing both public and social care needs of patient in the GP practice (s).

The post holder will provide clinical leadership on medicines optimisation and quality improvement and manage some aspects of the quality and outcomes framework and enhanced services.

The post holder will ensure that the practice integrates with community and hospital pharmacy to help utilise skill mix, improve patient outcomes, ensure better access to healthcare and help manage workload. The role is pivotal to improving the quality of care and operational efficiencies so requires motivation and passion to deliver excellent service within general practice.

The post holder will be supported to develop their role to become a non medical prescriber if required.

Job description Job responsibilities The post holder is a pharmacist, who acts within their professional boundaries, supporting and working alongside the Pharmacist and Dispensary team in the Practice, who will help develop, manage and mentor them.The post holder will work as part of a multi-disciplinary team in a patient-facing role. The post holder will take responsibility for areas of chronic disease management within the practice and undertake clinical medication reviews to proactively manage patients with complex polypharmacy.The post holder will provide primary support to general practice staff with regards to prescription and medication queries. They will help support the repeat prescription system, deal with acute prescription requests, and medicines reconciliation on transfer of care and systems for safer prescribing, providing expertise in clinical medicines advice while addressing both public and social care needs of patient in the GP practice (s).The post holder will provide clinical leadership on medicines optimisation and quality improvement and manage some aspects of the quality and outcomes framework and enhanced services.The post holder will ensure that the practice integrates with community and hospital pharmacy to help utilise skill mix, improve patient outcomes, ensure better access to healthcare and help manage workload. The role is pivotal to improving the quality of care and operational efficiencies so requires motivation and passion to deliver excellent service within general practice.The post holder will be supported to develop their role to become a non medical prescriber if required.

Person Specification

Qualifications

Essential

• Completion of an undergraduate degree in pharmacy and registration with the General Pharmaceutical Council

Desirable

• Completed CPPE Pathway
• Hold an independent prescribing qualification.
• Recognises priorities when problem-solving and identifies deviations from normal pattern and is able to refer to seniors or GPs when appropriate.

Experience

Desirable

• Experience of working in Primary Care

Other Requirements

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Efficient and reliable access to transport to travel between practices.
• Face to Face Appointments
• Care Home Visits

Desirable

• Hold a Valid UK Driving Licence

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Competent in the use of SystmOne, Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem solving and analytical skills
• Ability to follow clinical policy and procedure

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated, forward thinker
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Ability to work under pressure/in stressful situations
• Commitment to ongoing professional development
• Effectively utilise resources
• Punctual and committed to supporting the team effort

Person Specification Qualifications Essential Completion of an undergraduate degree in pharmacy and registration with the General Pharmaceutical Council Desirable Completed CPPE Pathway Hold an independent prescribing qualification. Recognises priorities when problem-solving and identifies deviations from normal pattern and is able to refer to seniors or GPs when appropriate. Experience Desirable Experience of working in Primary Care Other Requirements Essential Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Efficient and reliable access to transport to travel between practices. Face to Face Appointments Care Home Visits Desirable Hold a Valid UK Driving Licence Skills Essential Excellent communication skills (written and oral) Strong IT skills Competent in the use of SystmOne, Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Excellent interpersonal skills Problem solving and analytical skills Ability to follow clinical policy and procedure Personal Qualities Essential Polite and confident Flexible and cooperative Motivated, forward thinker Problem solver with the ability to process information accurately and effectively, interpreting data as required High levels of integrity and loyalty Ability to work under pressure/in stressful situations Commitment to ongoing professional development Effectively utilise resources Punctual and committed to supporting the team effort

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

K2 Healthcare Ltd

Address

The New Springwells Practice

Billingborough

Sleaford

Lincolnshire

NG34 0QQ

United Kingdom

Employer's website

http://www.k2healthcare.com/ (Opens in a new tab)

Employer details

Employer name

K2 Healthcare Ltd

Address

The New Springwells Practice

Billingborough

Sleaford

Lincolnshire

NG34 0QQ

United Kingdom

Employer's website

http://www.k2healthcare.com/ (Opens in a new tab)

Job summary

This role supports delivery of the ICB's Four Layers of Care model -- the clinical model through which NHS Kent and Medway commissions and provides care across primary care, single neighbourhood, multi-neighbourhood and acute hospital settings. The post holder will ensure quality, safety and patient experience are embedded consistently as care moves across these layers, in line with the ICB's ambition to shift activity toward proactive, community-based care.

This post requires current, active registration with the NMC (as a Registered Nurse or Registered Midwife) or the HCPC as a Registered Physiotherapist. This is an essential, non-delegable requirement of the role: the post holder is required to exercise autonomous clinical judgement and professional accountability, under their regulatory body's Code, when assessing patient safety, quality and clinical risk in commissioned services, and this post cannot be undertaken by a person who does not hold such registration.

Main duties of the job

o The post holder will manage provider quality assurance and improvement at place and system level for the ICB, from a nominated portfolio, as part of a wider Quality Team.

o The post will take the role of Quality Lead in the Multi-Disciplinary Team (MDT) for Urgent and Emergency Care and Flow, which forms part of the foundation of our operating model, by promoting integrated decision-making and shared accountability. Collaboration is central to the way the ICB works across all teams and units, and this role will actively foster and enable effective partnership working across the organisation.

o The post holder will manage a robust process to gain assurance on the quality of the healthcare services, from their allocated work portfolio, commissioned by the ICB.

o The post holder will be responsible for assisting in the implementation of a quality assurance and improvement framework, informed by the National Quality Board Quality Risk and Escalation Framework.

o The post holder will ensure the robust application of a comprehensive monitoring framework for measuring and reporting on the quality of healthcare, preparing and overseeing the preparation of both internal and external reports.

o The post holder will manage the application of a robust reporting system for all commissioned services that provides data quality, system security and confidentiality at a level commensurate with NHS standards.

About us

We are committed to a culture that supports all staff at NHS Kent and Medway to be the best version of themselves.

Our ability to improve outcomes for our population depends on how effectively clinical, operational, financial and strategic professionals work together to make informed commissioning decisions. That's why our workforce works a minimum of two days-a-week on-site, with the expectation that all one-to-ones are held face-to-face and that colleagues will regularly visit the services we are commissioning to understand more about them.

We believe regular on-site working supports stronger collaboration, faster problem-solving, peer learning, visible leadership and the integration of colleagues into our organisation. We also know that culture is built through shared experiences and day-to-day interactions.

We are a flexible working friendly organisation; we aim to support you to work flexibly in a way that will suit you and us.

We work with staff to agree objectives through regular supervision, annual appraisal and access to training opportunities.

We are committed to equal opportunities and diversity. In order to reflect the diversity of our population, we positively encourage applications from all areas of the community regardless of gender, race, faith, disability, age or sexual orientation.

Job summary

Applicants must be a Registered Nurse or other registered Healthcare Professional (HCP) with a minimum of 1 years professional registration and post-registration experience.

This is a part-time position of 22.5 hours per week, worked over 3 days between Monday and Friday, with shifts from 8:00am to 4:00pm.

Are you an experienced nurse/HCP looking for a varied role where your clinical knowledge and communication skills can make a real difference?

Trinity Medical Centre is looking for a Clinical Advisor to join our friendly and supportive team. This is an on-site role based at Trinity Medical Centre in Wakefield, providing telephone consultations to our registered patients. You will use your clinical experience and professional judgement to support patients with a wide range of healthcare needs, while working as part of an established and collaborative team.

We're looking for someone who is confident, compassionate and able to communicate effectively with a diverse range of patients. You will need to be comfortable working independently, making sound clinical decisions and managing sometimes challenging or emotive conversations.

In return, you will join a team that values high-quality patient care, professional development and working together. If you enjoy using your nursing skills in a different way and want to be part of a supportive team, we'd love to hear from you.

Main duties of the job

Working on site at Trinity Medical Centre, you will provide telephone consultations to patients, helping them understand their symptoms and ensuring they receive appropriate and timely care.

Your day will involve speaking with patients by telephone, gathering relevant information, assessing their needs and deciding on the most appropriate next steps. You'll need to recognise when a patient requires urgent or emergency support, while also being confident providing advice, reassurance and self-care guidance where appropriate.

You'll work with a wide variety of patients and presentations, so every day will be different.

Although working independently within your clinical competence, there is always a GP working alongside who is available to provide clinical support and advice when needed.

The role requires someone who can work calmly and confidently, manage their workload effectively and maintain a consistently professional and patient-focused approach.

About us

Trinity Medical Centre is a busy and welcoming GP practice in the heart of Wakefield, with a branch site located at Sandal.

We have a friendly, approachable team who work closely together across different roles and services. We value teamwork, good communication and a positive working environment, where colleagues support one another and are encouraged to share their knowledge and experience.

Our Clinical Advisor team is an important part of the wider practice and works alongside GPs and other healthcare professionals. We aim to create an environment where you feel supported in your role, with access to experienced clinical colleagues when you need advice or guidance.

We are committed to ongoing learning and development and encourage our staff to build their skills and confidence. We also recognise the importance of listening to our team, welcoming ideas and continually looking for ways to improve our services.

If you're looking for a supportive workplace where you can be part of a friendly team, develop your professional skills and make a genuine difference to patients, we'd be delighted to hear from you.

Details

Date posted

01 October 2026

Pay scheme

Other

Salary

£21.44 an hour Following successful completion of training. Training rate £18.50

Contract

Permanent

Working pattern

Part-time

Reference number

A0296-26-0014

Job locations

Thornhill Street

Wakefield

West Yorkshire

WF1 1PG

United Kingdom

Job description

Job responsibilities

Job Title: Clinical Advisor

Hours of Work: MondayFriday, 08:00 - 16:00

Base Location: Trinity Medical Centre, Thornhill Street, Wakefield, WF1 1PG

Line Manager: Trinity Medical Centre, Nurse Manager Professionally Accountable to: Nurse Manager

Job Purpose

The post holder will be responsible for delivering a telephone clinical advice service to registered patients of Trinity Medical Centre. Patients will call with a wide spectrum of clinical conditions.

The post holder will:

Provide evidence-based clinical assessment, prioritisation and advice by telephone within clinical capabilities and competencies.Assess clinical risk through comprehensive telephone clinical assessments using Trinity Medical Centre protocols and professional clinical judgement.

Undertake comprehensive assessments using approved clinical judgement, assessment tools, evidence-based protocols and guidelines whilst working in Urgent/Primary Care.

Process calls in accordance with Trinity Medical Centre guidelines and provide a professional, courteous and efficient telephone consultation service.

Triage patients effectively, identifying those with emergency or urgent care needs, and provide routine care or self-care advice as appropriate.

Use critical thinking and effective communication skills to assess patients holistic needs, taking relevant cultural, social and economic factors into consideration.

Provide appropriate health education and advice, referring to the relevant healthcare professional as required.

Identify and use appropriate information sources to support clinical decision-making.

Maintain awareness of policies relating to mental health, child protection, vulnerable adults, medication enquiries and other aspects of general healthcare.

Take responsibility and accountability for managing own workload, risk assessment and risk management.

Work independently within the constraints of professional and organisational policies and guidelines.

Work effectively as part of a team, supporting and communicating with colleagues and clinicians.

Ensure consultations conclude with an agreed and safe clinical outcome and that accurate records are maintained.

Professional Responsibilities

The post holder will participate in audit, evaluation, feedback, clinical governance and performance review, comply with NMC/HCPC professional standards, maintain confidentiality and undertake continuing professional development relevant to the role.

Communication

The role requires excellent communication skills, including advanced listening, probing and facilitative skills. The post holder will communicate effectively with patients, colleagues and external services, adapting communication to individual needs and using tact and empathy, including when dealing with challenging or emotive calls.

Education, Training and Development

The post holder will attend mandatory and relevant training, maintain a professional development portfolio, participate in regular performance reviews and support the development of new staff through supervision, teaching and mentorship where required.

General

The post holder will work flexibly to support service needs and comply with Trinity Medical Centre policies, confidentiality requirements, UK GDPR, the Data Protection Act 2018, Equal Opportunities and Health & Safety requirements.

Safeguarding

The post holder has a duty of care to safeguard and promote the welfare of children and vulnerable adults, including recognising, responding to, appropriately referring and accurately documenting safeguarding concerns in accordance with organisational policies and procedures.

Job description Job responsibilities Job Title: Clinical AdvisorHours of Work: MondayFriday, 08:00 - 16:00Base Location: Trinity Medical Centre, Thornhill Street, Wakefield, WF1 1PGLine Manager: Trinity Medical Centre, Nurse Manager Professionally Accountable to: Nurse ManagerJob PurposeThe post holder will be responsible for delivering a telephone clinical advice service to registered patients of Trinity Medical Centre. Patients will call with a wide spectrum of clinical conditions.The post holder will:Provide evidence-based clinical assessment, prioritisation and advice by telephone within clinical capabilities and competencies.Assess clinical risk through comprehensive telephone clinical assessments using Trinity Medical Centre protocols and professional clinical judgement.Undertake comprehensive assessments using approved clinical judgement, assessment tools, evidence-based protocols and guidelines whilst working in Urgent/Primary Care.Process calls in accordance with Trinity Medical Centre guidelines and provide a professional, courteous and efficient telephone consultation service.Triage patients effectively, identifying those with emergency or urgent care needs, and provide routine care or self-care advice as appropriate.Use critical thinking and effective communication skills to assess patients holistic needs, taking relevant cultural, social and economic factors into consideration.Provide appropriate health education and advice, referring to the relevant healthcare professional as required.Identify and use appropriate information sources to support clinical decision-making.Maintain awareness of policies relating to mental health, child protection, vulnerable adults, medication enquiries and other aspects of general healthcare.Take responsibility and accountability for managing own workload, risk assessment and risk management.Work independently within the constraints of professional and organisational policies and guidelines.Work effectively as part of a team, supporting and communicating with colleagues and clinicians.Ensure consultations conclude with an agreed and safe clinical outcome and that accurate records are maintained.Professional ResponsibilitiesThe post holder will participate in audit, evaluation, feedback, clinical governance and performance review, comply with NMC/HCPC professional standards, maintain confidentiality and undertake continuing professional development relevant to the role.CommunicationThe role requires excellent communication skills, including advanced listening, probing and facilitative skills. The post holder will communicate effectively with patients, colleagues and external services, adapting communication to individual needs and using tact and empathy, including when dealing with challenging or emotive calls.Education, Training and DevelopmentThe post holder will attend mandatory and relevant training, maintain a professional development portfolio, participate in regular performance reviews and support the development of new staff through supervision, teaching and mentorship where required.GeneralThe post holder will work flexibly to support service needs and comply with Trinity Medical Centre policies, confidentiality requirements, UK GDPR, the Data Protection Act 2018, Equal Opportunities and Health & Safety requirements.Safeguarding The post holder has a duty of care to safeguard and promote the welfare of children and vulnerable adults, including recognising, responding to, appropriately referring and accurately documenting safeguarding concerns in accordance with organisational policies and procedures.

Person Specification

Qualifications

Essential

• Professional registration - NMC/HCPC
• Minimum one year post registration experience

Desirable

• Minor illness qualification

Experience

Essential

• Post registration experience, 1 year minimum
• Triage experience
• Applicants must be flexible in order to meet the demands of the service - Evening and weekend availability is essential
• Excellent communication skills
• IT skills

Desirable

• Telephone triage
• Knowledge of SystmOne
• Experience of Primary Care/GP working

Person Specification Qualifications Essential Professional registration - NMC/HCPC Minimum one year post registration experience Desirable Minor illness qualification Experience Essential Post registration experience, 1 year minimum Triage experience Applicants must be flexible in order to meet the demands of the service - Evening and weekend availability is essential Excellent communication skills IT skills Desirable Telephone triage Knowledge of SystmOne Experience of Primary Care/GP working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Trinity Medical Centre

Address

Thornhill Street

Wakefield

West Yorkshire

WF1 1PG

United Kingdom

Employer's website

http://www.tmcwakefield.co.uk/ (Opens in a new tab)

Employer details

Employer name

Trinity Medical Centre

Address

Thornhill Street

Wakefield

West Yorkshire

WF1 1PG

United Kingdom

Employer's website

http://www.tmcwakefield.co.uk/ (Opens in a new tab)

Job summary

We are looking for a caring, organised and digitally confident Online Testing Pathway Support Worker to join the West Sussex Integrated Sexual Health Service (ISHS), based in Crawley. You will help run our online STI testing service, condom distribution schemes and community-based testing, working with health and community partners across West Sussex.

Online testing accounts for a large share of the service's testing activity, and this new role will help us respond quickly and safely to service users. You will support people through digital and self-managed care pathways, manage results and stock, and promote sexual health in a way that is inclusive, non-judgemental and confidential. No two days are the same, and you will be part of a supportive multidisciplinary team that includes nursing, medical, health advising, administration and management colleagues.

Main duties of the job

• Support service users through the online testing pathway by phone, SMS and email, helping them with sampling and understanding their care.
• Take additional history from service users where extra information or pathway support is needed, using a pre-determined template.
• Process online test results, inform patients by text, and manage positive results by updating the database and assigning them to the relevant healthcare worker.
• Liaise with pathology about missing or unclear results.
• Prepare and distribute online testing packs, and order and manage stock so supplies are always adequate.
• Complete accurate and timely clinical documentation, including registration, clinical episodes and coding.
• Assess service users aged 16 to 18 for safeguarding concerns and refer to trained staff where needed.
• Give basic health advice and signpost to other services for health and wellbeing support.
• Support events such as Freshers fairs, and provide training or demonstrations to community staff working with health inclusion groups.
• Monitor online testing requests and results against KPIs, and tell the lead when demand exceeds capacity.

About us

At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer abuddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.Candidate Pack

Job summary

The Head of Service Delivery and Performance will provide operational leadership to ensure the safe, effective, and efficient delivery of a portfolio of Leeds GP Confederation services, including being on the Senior Manager on call rota. The post holder will be responsible for performance management, service improvement, stakeholder engagement, service budget responsibility, contributing to developing business cases, and ensuring services meet contractual, regulatory, and quality standards.

The role requires a resilient and experienced manager capable of driving high standards across multiple contracts and services while fostering strong collaboration and relationships internally, and externally with Primary Care Networks (PCNs), GPs, practice teams, commissioners, third sector and wider system partners. The post holder will contribute to strategic planning and support Leeds GP Confederations ambition to deliver high-quality, patient-centred care across Leeds.

The post holder will provide operational leadership and management skills to enable Leeds GP Confederation to meet its agreed aims and objectives within a financially viable, efficient, safe and effective working environment. The post holder will report monthly on delivery in accordance with agreed strategy; provide advice on risks and appropriate mitigation action plans. They will work closely with the Senior Leadership Team, as well as the Quality Committee, Services Committee and Board as required.

Main duties of the job

Service Delivery and Operational Management

• Provide operational leadership and line management of their defined service area portfolio, taking into account issues impacting internally and externally; proactively seeking creative solutions and sharing learning openly.

Innovation, Quality, Clinical and Performance Monitoring

• Continually leads the development of quality services; responsible and accountable for the performance of the team within the overall organisational governance frameworks and corporate objectives ensuring that appropriate systems are in place to evidence achievement

Strategic management and planning

• Contribute to the development of operational and service strategies aligned with Confederation objectives

Financial management

• Manage service budgets in partnership with the Finance Team to ensure value for money and financial sustainability

Leadership

• Ensures that a professional service and image is maintained at all times, thereby acting as a role model to all staff

Responsibility for staff management

• Day to day line management of a team of staff within portfolio in line with Leeds GP Confederation values and behaviours.

About us

The Leeds GP Confederation has two purposes:

To be a voice for and represent General Practice in the Leeds Health and Care System:

• A collective voice for General Practice that will be heard throughout the health and care system
• Through representation and active participation in the health & care system to contribute to the setting of strategy and decision making

To hold contracts to enhance access to healthcare across Leeds and to provide a range of services to General Practices:

• By providing services and holding contracts that directly support General practice
• By having an infrastructure that enables, where appropriate, at scale working for the benefit of general practice and populations
• Inclusive transparent governance
• Not-for-profit

For further information, please go to www.leedsgpconfederation.org.uk

Job summary

We are looking for enthusiastic and dedicated Registered Nurses to join our Nurse Bank, providing flexible staffing support across our four acute hospitals and community services throughout Hywel Dda University Health Board (HDUHB).

Our hospital sites include:

Bronglais General Hospital, Aberystwyth

Glangwili General Hospital, Carmarthen

Prince Philip Hospital, Llanelli

Withybush General Hospital, Haverfordwest

Main duties of the job

As part of our Bank workforce, you will work in a variety of healthcare settings, helping us deliver compassionate, person-centred care. You will have the opportunity to work across a range of specialties, supporting teams to provide safe, high-quality care. Specialties may include, but are not limited to: Mental Health services, Theatre, Medical, Surgical, Emergency Care, Critical Care, Cardiology, Respiratory, Orthopaedics, Paediatrics, Neonatal, Maternity, Community.

Successful applicants will embody Hywel Dda University Health Board's values by demonstrating compassion, respect, integrity and a commitment to putting people at the heart of everything they do. Candidates should have relevant hospital nursing experience and be able to deliver safe, effective, evidence-based care. They will be adaptable, organised and resilient, with excellent communication skills, the ability to work independently when required as well as working effectively as part of a multidisciplinary team.

The ability to speak Welsh is desirable; however, applications from both Welsh and English speakers are welcomed.

Current Hywel Dda Registered Nurses who wish to join the Nurse Bank may be eligible for a fast-track application process. For further information, please contact the Nurse Bank Office on 0300 303 6145.

Interviews will be held on 28.10.2026

About us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Job summary

We are looking for a caring, organised and proactive Practice Care Coordinator to join our practice team on a maternity cover basis, working closely with the wider PCN Care Coordinator Team. The post holder will support patients to access coordinated, personalised & preventative care, with a focus on frail and elderly patients, people living with long-term conditions & other vulnerable groups. You will work across the practice, PCN & wider health & care services to help patients navigate services, prepare for & follow up clinical conversations, and become more actively involved in managing their health & wellbeing. Key responsibilities include coordinating and chairing MDT meetings, ensuring appropriate patients are discussed & actions followed up; supporting national and local screening programmes by encouraging eligible patients to attend and addressing barriers to access; and contributing to PCN services, including seasonal vaccination programmes such as flu, COVID-19 and RSV. You will also support Patient Participation Group (PPG) activities and work closely with practice and PCN colleagues to improve patient experience, access and outcomes. We are looking for an excellent communicator with strong organisational and interpersonal skills who is compassionate, approachable and able to work independently and as part of a multidisciplinary team. This is an opportunity for someone passionate about person-centred care, preventative healthcare and reducing health inequalities.

Main duties of the job

• Identify and support frail, elderly, long-term condition and vulnerable patients, coordinating care across health, social care and voluntary services.
• Help patients navigate services, prepare for appointments and manage their health and wellbeing.
• Coordinate and chair MDT meetings, identifying patients, facilitating discussions and following up agreed actions.
• Support screening programmes, encouraging attendance and addressing barriers to access.
• Support flu, COVID-19 and RSV vaccination programmes, including patient engagement and appointment coordination.
• Support and coordinate the Patient Participation Group (PPG) and patient engagement activities.
• Work collaboratively with GPs, nurses, pharmacists, social prescribers and wider health and care professionals.
• Maintain accurate records and contribute to monitoring, reporting and service improvement.
• Communicate with patients and carers in a compassionate, person-centred manner.
• Signpost and refer patients to appropriate services and follow up where required.
• Maintain confidentiality and comply with information governance, safeguarding and data protection requirements.
• Contribute to practice and PCN meetings, training and service development.

About us

York Road Group Practice is a friendly, forward-thinking GP practice in the centre of Ellesmere Port, serving approximately 12,000 patients. We have a diverse and experienced multidisciplinary team committed to providing high-quality, patient-centred care. Our clinical team includes 4 GP Partners, 6 Salaried GPs, an ANP, Clinical Pharmacist, Pharmacy Technician, Practice Nurses, HCAs and GPAs, supported by a highly skilled administrative team including a Practice Manager, Practice Secretary, Personal Assistant, Administration Team Leader and Team Coordinator.

We work closely with our wider PCN team, including First Contact Physiotherapists, Social Prescribers and a Dementia Practitioner, enabling patients to access a broad range of support. We are a training practice, supporting GP Registrars, medical students and administrative apprentices, and are committed to learning, development and continuous improvement. We value teamwork, compassionate care, innovation and professional development, with our clinical, administrative and PCN teams working together to improve patient experience and outcomes.

This is a maternity cover position providing continuity within our Care Coordinator service while our permanent Care Coordinator is on leave. The successful candidate will receive an initial handover and induction and work alongside our practice and PCN teams to maintain and develop care coordination services throughout the cover period.

Job summary

4 - 8 Sessions per week

Esher Green Surgery, a part of Bourne Health, are looking for a proactive and enthusiastic GP to join our Practice, ideally working 4-8 sessions, to work closely with our nurses and GPs to manage a busy and interesting clinical caseload.

The postholder will provide high-quality patient care across both clinical sessions and telephone triage. They will have the opportunity to contribute to the leadership of key disease areas, monitoring Quality and Outcomes Framework (QOF) trends, supporting staff training and development, and ensuring safe and effective prescribing. They will also play an active role in developing and improving healthcare services for a diverse patient population, including practice-based commissioning, patient participation and health promotion initiatives.

The postholder will be closely supported by both the clinical and management teams within the practice and will be part of a wider multi-site clinical team. While the main base will be at Esher Green Surgery, there may be opportunities to deliver triage and on-site clinical sessions at other Bourne Health GP Practices.

We appreciate the interest of all applicants in this opportunity. Please note that we may close this vacancy early if we identify a suitable candidate before the advertised closing date. We encourage interested applicants to submit their applications as soon as possible.

Main duties of the job

In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake clinical sessions. A clinical session is normally composed of face-to-face appointments together with telephone appointments, followed by a variety of duties including queries, visiting patients at home, checking and signing repeat prescriptions, actioning test results, medical reports, and examinations (e.g. Insurance Companies) on behalf of the Practice. The above duties should be performed in a timely manner. Appointments will be 10 minutes duration.

About us

Bourne Health is the largest primary care provider in South West London, serving diverse communities across multiple GP surgeries. We are committed to delivering high-quality, patient-centred care, underpinned by innovation, community engagement, and operational excellence.

Job summary

An exciting opportunity has arisen within our Ophthalmology Service at North West Anglia NHS Foundation Trust, for a motivated, passionate and meticulous individual to join our friendly cross-site administration team. You will support and assist the Glaucoma diagnostic service to ensure safe practice is maintained.

The role requires the demonstration of strong organisational skills and the ability to work on your own initiative as well as being an active team member. You should have good knowledge of Microsoft office applications and exceptional IT skills. Experience working within a clerical or administrative role within the NHS would be preferable. You will perform your duties to a consistent high standard and be able to prioritise our workload effectively. If you are self-motivated and keen to join our team then we would encourage you to apply

Main duties of the job

Provide a comprehensive and quality administration service to the designated department of ophthalmology. The main focus of the role is to provide clinic and patient management for allocated clinics as appropriate. The role should provide support to management and multidisciplinary teams, including Consultants in managing this cohort of patients and clinics.

Ensuring clinics are booked appropriately and are managed to a high standard

Establishing, maintaining and monitoring excellent office and information systems directly related to this area and within the hospital

Ensuring quality and customer care standards are met where relevant

Contribution to positive patient experiences

To run regular reports between IT systems and databases for timely identification of any potential gaps where screening could be missed and to take appropriate action to prevent it.

To manage the Failsafe database to ensure that data is of good quality and to provide reports as required.

Work together with the team to ensure that continuous cover for Failsafe is provided on both Trust sites

About us

Priority will be given to colleagues identified as at risk through the Trust's redeployment process.

Job summary

Record and process all outpatient attendances / cancellations & DNAs on EPR within stipulated timeframes

Advise clinics of patients who are late arriving for their appointments

Book follow-up appointments

File documents according to Information Governance policy

Maintain an uncluttered and tidy reception area

Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces

To cover clinics between hours of 8:30am - 8:00pm on rotational basis following working time directive (WTD)

Support the Managers and Supervisors in developing a patient focused service.

Customer Care:

Communicate with patients, visitors and staff in a professional and courteous manner

Update patient demographics and assist with wayfinding

Main duties of the job

• Record all outpatient attendances / cancellations / DNAs on EPR within stipulated timeframes

o Analyse patient pathways vs outcomes and escalate to relevant clinical / non-clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets

o Ensure that all patients attending in person are checked in

o Ensure patient information is complete and up to date on the Trust ERS

o Identify, investigate and correct EPR discrepancies ensuring GP and personal contact details are accurate and up to date

o Follow the appropriate processes for audit forms, walk-in patients, booking of BSL interpreters and transport patients in line with Trust standards

o Use your excellent written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff

o Communicate effectively using all available forms of communication

* For more information on the main duties of this vacancy please see the attached job description*

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

"We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR)."

Job summary

The Logistics Officer position will have a pivotal role within the Goods In Department.

To ensure the provision of a daily service of receipt/delivery of hospital supplies to wards and departments on the Ashford & St Peter's Hospital sites

Main duties of the job

o Sort & deliver the roll cages, tote bins/pallets from NHS Supply Chain into delivery areaso Deliver all non-stock goods to delivery locations including medical consumables/printing/ stationery/hotel services consumables/furniture (beds/desks/chairs/fridges)/computer equipment/medical equipment.o Ensure that a signature of receipt is obtained for all non-stock items deliveredo Collection daily of empty roll cages/tote bins, cages are to be collapsed and returned to the agreed area.o Collection daily of any 'returns' (goods) for both NHS Supply Chain or any other suppliers and take back to the Receipts and Despatch Areao Assist in the receipt of non-stock goods delivered by suppliers - check delivery note for accuracy, check outside of parcels for any damage, sign for contents (goods)o Assist in checking the contents (goods) against the computerised order and delivery note and enter the details onto the Trust's computerised 'E' Procurement systemo Create the 'Goods Receipt Note' via the computerised system and attach to the goods

About us

Established in 2018, Healthcare Partners Ltd (HPL) is a wholly-owned subsidiary of the Royal Surrey NHS Foundation Trust.

We offer a consultative, collaborative approach -- based on a genuine desire to make healthcare provision outstanding, and respecting the opinions and skills of our fellow clinical professionals to produce exceptional outcomes.

We are a substantial company in our own right, with an annual turnover of around £50m and over 80 staff. We partner with other healthcare providers throughout the UK in both the public and private sectors, reinvesting our profits and savings back into the NHS.

At Healthcare Partners Ltd, the patient is at the heart of all we do. We're proud to be part of the NHS, helping to make healthcare better.

Healthcare Partners Ltd does not hold a sponsorship licence and is therefore unable to offer visa sponsorship now or at any point in the future

Job summary

Skerne Medical Group has an exciting opportunity for an experienced Medical Receptionist to join our practice team.

The role is full time, although we may be able to consider possible job share.

The successful candidate will ideally have experience of working within a primary care setting having excellent interpersonal, written and verbal communication skills and be able to work in a fast-paced environment.

You will be supported by a full induction and allocated buddy to help you settle in to the post.

The practice has recently signed up for the Better Health at Work Bronze Award.

Main duties of the job

The role would suit someone with the following skills and qualities:

• Excellent communication skills
• Polite and friendly attitude
• Able to work under pressure
• Be flexible and reliable
• Good knowledge of IT systems, previous knowledge/use of SystmOne
• Ability to work as part of a team or independently

About us

Skerne Medical Group is a rural practice registered with the Care Quality Commission. The practice provides primary care services to around 17,200 patients across three locations, Harbinson House in Sedgefield, Carroll House in Trimdon Colliery and Beveridge House in Fishburn.

We are a well-established training practice providing high standards of patient focused care. Our practice team consists of 7 GP Partners, 4 Salaried GPs and 5 Clinical Practitioners who are supported by an extensive experienced nursing team along with a full complement of management and administrative staff who all play a part in striving to provide the best possible healthcare for our patients.

Details

Date posted

01 October 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A3348-24-0005

Job locations

Harbinson House

Front Street

Sedgefield

County Durham

TS21 3BN

United Kingdom

Carroll House

Grosvenor Terrace

Trimdon Colliery

Co. Durham

TS29 6DH

United Kingdom

Beveridge House

Butterwick Road

Fishburn

Co. Durham

TS21 4AP

United Kingdom

Skerne Medical Group

Harbinson House

Sedgefield

Co. Durham

TS21 3BN

United Kingdom

Job description

Job responsibilities

POST: Receptionist

RESPONSIBLE TO:Operations Manager

JOB SUMMARY

You will provide general assistance to the practice team, projecting a positive and friendly image to patients, staff and visitors to the practice, either in person or via the telephone.

You will assist in the smooth running of the reception area providing a high-quality level of service to patients, practice staff and other visiting staff within a safe, efficient working environment by providing effective support to clinicians and staff.

Your role requires you to have a thorough knowledge of the practice procedures / protocols and to work in accordance with these.

Your work will be undertaken within all branches; Sedgefield, Fishburn and Trimdon Colliery.

The role is varied, fast paced but rewarding. Working in collaboration as part of a supportive team you will be confident in managing and prioritising your own workload.

CORE DUTIES AND RESPONSIBILITIES

Opening / closing practice premises and maintaining security in accordance with practice protocols.

Preparing and organising rooms, ensuring an adequate supply of stationery is at hand for clinicians.

Processing personal and telephone requests for appointments, visits and telephone consultations, ensuring callers are directed to the appropriate healthcare professional through the use of care navigation templates provided.

Assist patients to make appointments; this may be by telephone, completing e-consultations or in person.

Greeting of patients on arrival and checking patients into their appointments.

Maintaining and monitoring the practice appointments system and flow of patients, informing patients of any delays.

Chaperoning patients at the request of patient / other clinical team members.

Dealing with home visit requests in line with practice protocol.

Making ambulance transport booking requests (emergency / routine) when required.

Receiving specimen samples from patients and taking to collection point ready for clinical staff to process accordingly.

Providing patients with test results in accordance with GP instructions.

Book appointments and reviews ensuring sufficient information is recorded to allow clinicians to retrieve the correct patient record.

Ensure tasks for reception/admin are actioned daily and any queries at the end of the day are handed over as necessary.

Deal with general enquiries and directing/supporting patients how to make a complaint.

Registering new patients and those seeking temporary residency cover, ensuring procedures are completed in line with practice guidelines.

Advise patients of any relevant charges for non-NHS services and accept / process payments.

Processing of prescription requests in line with practice protocol.

To ensure repeat medication is issued in line with protocols in place and ensure any queries raised are dealt with quickly and correctly.

To ensure patient queries relating to medication are highlighted to the prescription request team by raising a task.

To liaise with chemists / patients regarding any prescription queries or requests.

Summarisation of patient's medical records on the medical system (SystmOne).

Keeping all data on the medical system up to date.

Support and liaise with the Operations Manager in the control of day-to-day electronic systems operations; safeguarding the data; investigating problems and coordinating with external agencies to maximise the benefits of the computer system in the running of the practice.

Assist with the coordination of the practice recall programmes.

To assist with target led areas such as Quality Outcomes Framework (QOF), Direct Enhanced Service (DES) etc.

Utilise other clinical IT systems such as AccuRx, e-Consult etc.

Adhere to practice IT security policies and procedures at all times.

Recognise the importance of effective communication within the team, and with patients/carers, adapting alternative methods of communication according to individual needs.

This job description is intended to provide an outline of the key tasks and responsibilities, there may be other delegated duties appropriate to the post. All members of staff are required to take on additional duties or relinquish existing duties in order to maintain the efficient running of the practice.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, you may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. You may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as confidential.

Information relating to patients, carers, colleagues, healthcare workers or the business of the practice may only be divulged to authorised persons, in accordance with practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health and Safety

As a member of the team you will assist in promoting and maintain your own and others' health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the practice in accordance to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management.
• Undertake periodic infection control training.
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised.
• Demonstrate due regard for safeguarding and promoting the welfare of adults and children.

Quality

You will always endeavor to maintain quality within the practice, and will:

• Alert others of any issues of quality or risk.
• Assess own performance and take accountability for your own actions, either directly or by means of supervision.
• Contribute to the overall effectiveness of the whole team, reflecting on own and team actions and suggesting ways to enhance or improve team performance.
• Effectively work with other agencies, such as District Nurses, Care Co-ordinators, to meet patient needs.
• Manage own time, workload and resources.
• Apply practice polices, standards and guidance. Discuss with other team members how these will affect own work.
• Undertake or help to support audits when appropriate.
• Understand the importance of Quality Outcomes Framework (QOF) and the impact to both patient care and practice performance.
• Ensure clinical and non-clinical incidents are reported in accordance with practice policy, and where appropriate agree actions in response.

Personal Professional Development

• You will participate in an annual appraisal whereby you will take responsibility for maintaining a record of own personal and or professional development.

• You will partake in any training programme implemented by the practice as part of your employment.

• Take responsibility for your own development, learning and performance and share skills with others where appropriate.

• Maintain own mandatory and statutory training requirements through e-learning or face to face.

Equality and Diversity

You will support the equality, diversity and rights of patients, carers and colleagues by:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Job description Job responsibilities POST: ReceptionistRESPONSIBLE TO:Operations Manager JOB SUMMARY You will provide general assistance to the practice team, projecting a positive and friendly image to patients, staff and visitors to the practice, either in person or via the telephone. You will assist in the smooth running of the reception area providing a high-quality level of service to patients, practice staff and other visiting staff within a safe, efficient working environment by providing effective support to clinicians and staff. Your role requires you to have a thorough knowledge of the practice procedures / protocols and to work in accordance with these. Your work will be undertaken within all branches; Sedgefield, Fishburn and Trimdon Colliery. The role is varied, fast paced but rewarding. Working in collaboration as part of a supportive team you will be confident in managing and prioritising your own workload. CORE DUTIES AND RESPONSIBILITIES Opening / closing practice premises and maintaining security in accordance with practice protocols. Preparing and organising rooms, ensuring an adequate supply of stationery is at hand for clinicians. Processing personal and telephone requests for appointments, visits and telephone consultations, ensuring callers are directed to the appropriate healthcare professional through the use of care navigation templates provided. Assist patients to make appointments; this may be by telephone, completing e-consultations or in person. Greeting of patients on arrival and checking patients into their appointments. Maintaining and monitoring the practice appointments system and flow of patients, informing patients of any delays. Chaperoning patients at the request of patient / other clinical team members. Dealing with home visit requests in line with practice protocol. Making ambulance transport booking requests (emergency / routine) when required. Receiving specimen samples from patients and taking to collection point ready for clinical staff to process accordingly. Providing patients with test results in accordance with GP instructions. Book appointments and reviews ensuring sufficient information is recorded to allow clinicians to retrieve the correct patient record. Ensure tasks for reception/admin are actioned daily and any queries at the end of the day are handed over as necessary. Deal with general enquiries and directing/supporting patients how to make a complaint. Registering new patients and those seeking temporary residency cover, ensuring procedures are completed in line with practice guidelines. Advise patients of any relevant charges for non-NHS services and accept / process payments. Processing of prescription requests in line with practice protocol. To ensure repeat medication is issued in line with protocols in place and ensure any queries raised are dealt with quickly and correctly. To ensure patient queries relating to medication are highlighted to the prescription request team by raising a task. To liaise with chemists / patients regarding any prescription queries or requests. Summarisation of patient's medical records on the medical system (SystmOne). Keeping all data on the medical system up to date. Support and liaise with the Operations Manager in the control of day-to-day electronic systems operations; safeguarding the data; investigating problems and coordinating with external agencies to maximise the benefits of the computer system in the running of the practice. Assist with the coordination of the practice recall programmes. To assist with target led areas such as Quality Outcomes Framework (QOF), Direct Enhanced Service (DES) etc. Utilise other clinical IT systems such as AccuRx, e-Consult etc. Adhere to practice IT security policies and procedures at all times. Recognise the importance of effective communication within the team, and with patients/carers, adapting alternative methods of communication according to individual needs. This job description is intended to provide an outline of the key tasks and responsibilities, there may be other delegated duties appropriate to the post. All members of staff are required to take on additional duties or relinquish existing duties in order to maintain the efficient running of the practice. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, you may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. You may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as confidential. Information relating to patients, carers, colleagues, healthcare workers or the business of the practice may only be divulged to authorised persons, in accordance with practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health and Safety As a member of the team you will assist in promoting and maintain your own and others' health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to): Using personal security systems within the practice in accordance to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy, clean and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management. Undertake periodic infection control training. Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised. Demonstrate due regard for safeguarding and promoting the welfare of adults and children. Quality You will always endeavor to maintain quality within the practice, and will: Alert others of any issues of quality or risk. Assess own performance and take accountability for your own actions, either directly or by means of supervision. Contribute to the overall effectiveness of the whole team, reflecting on own and team actions and suggesting ways to enhance or improve team performance. Effectively work with other agencies, such as District Nurses, Care Co-ordinators, to meet patient needs. Manage own time, workload and resources. Apply practice polices, standards and guidance. Discuss with other team members how these will affect own work. Undertake or help to support audits when appropriate. Understand the importance of Quality Outcomes Framework (QOF) and the impact to both patient care and practice performance. Ensure clinical and non-clinical incidents are reported in accordance with practice policy, and where appropriate agree actions in response. Personal Professional Development You will participate in an annual appraisal whereby you will take responsibility for maintaining a record of own personal and or professional development. You will partake in any training programme implemented by the practice as part of your employment. Take responsibility for your own development, learning and performance and share skills with others where appropriate. Maintain own mandatory and statutory training requirements through e-learning or face to face. Equality and Diversity You will support the equality, diversity and rights of patients, carers and colleagues by: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Person Specification

Qualifications

Essential

• Good standard of general education or experience
• GCSE Mathematics & English C or above

Desirable

• NVQ Level 2 in Customer Care

Knowledge & Skills

Essential

• Good IT skills
• Excellent interpersonal, written and verbal communication skills
• Ability to work flexibly and at times under pressure
• Ability to prioritise workload and manage time effectively
• Verbal reasoning skills

Desirable

• An understanding of the health needs of the practice population
• Knowledge of SystmOne clinical computer system

Attitude & Behaviour

Essential

• Ability to work calmly under pressure and to deadlines
• Conscientious
• Attention to detail
• Self-motivated and enthusiastic
• Flexible approach to work, in line with the needs of the practice such as evenings or weekend working as necessary
• Able to work as part of a team or independently
• Pleasant and professional manner

Experience

Essential

• Experience of working as a GP receptionist
• Experience of working directly with the general public in a busy environment
• Experience of answering telephone calls in a high call volume setting

Person Specification Qualifications Essential Good standard of general education or experience GCSE Mathematics & English C or above Desirable NVQ Level 2 in Customer Care Knowledge & Skills Essential Good IT skills Excellent interpersonal, written and verbal communication skills Ability to work flexibly and at times under pressure Ability to prioritise workload and manage time effectively Verbal reasoning skills Desirable An understanding of the health needs of the practice population Knowledge of SystmOne clinical computer system Attitude & Behaviour Essential Ability to work calmly under pressure and to deadlines Conscientious Attention to detail Self-motivated and enthusiastic Flexible approach to work, in line with the needs of the practice such as evenings or weekend working as necessary Able to work as part of a team or independently Pleasant and professional manner Experience Essential Experience of working as a GP receptionist Experience of working directly with the general public in a busy environment Experience of answering telephone calls in a high call volume setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Skerne Medical Group

Address

Harbinson House

Front Street

Sedgefield

County Durham

TS21 3BN

United Kingdom

Employer's website

https://www.doctorsnhs.co.uk/ (Opens in a new tab)

Employer details

Employer name

Skerne Medical Group

Address

Harbinson House

Front Street

Sedgefield

County Durham

TS21 3BN

United Kingdom

Employer's website

https://www.doctorsnhs.co.uk/ (Opens in a new tab)

Job summary

An exciting opportunity has arisen for a highly motivated and experienced Specialist Building Manager (Band 6) to join the Estates Directorate at The Newcastle upon Tyne Hospitals NHS Foundation Trust. The successful candidate will play a key role in the operational management, maintenance, and development of a complex acute healthcare estate, ensuring buildings and infrastructure remain safe, compliant, and fit for purpose.

The post holder will be responsible for leading the delivery of planned and reactive building maintenance, managing refurbishment and revenue-funded schemes, and providing specialist technical advice on a wide range of building-related matters. Working closely with clinical and non-clinical teams, contractors, consultants, and external agencies, you will contribute to maintaining an environment that supports high-quality patient care and operational excellence.

This is an excellent opportunity for an experienced building professional with extensive knowledge of healthcare estates, building regulations, fire safety, compliance, and project management who is looking to further develop their career within one of the UK's leading NHS Trusts.

Main duties of the job

The Specialist Building Manager will lead and manage the delivery of planned preventative maintenance, reactive repairs, building fabric improvements, and refurbishment projects across the Trust's estate. The role involves managing multidisciplinary maintenance teams and contractors, ensuring all work is delivered safely, efficiently, and in compliance with relevant legislation, NHS guidance, and Trust policies

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust