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South London and Maudsley NHS Foundation Trust

Service Manager – Community

South London and Maudsley NHS Foundation Trust View all jobs

Inner London, Greater London

Permanent

Radiographer

GBP 66,274 - 73,496 per year

Posted 14 day(s) ago

Reference: 334-NUR-280039-SG

Job summary

The Community Mental Health Centre Service Manager will provide senior overall operational, quality and clinical leadership and responsibility for a Community Mental Health Centre. This means securing and assuring that the highest standard of clinical care is provided to our patients/service users when in treatment, covering all aspects of the quality agenda and all elements of operational leadership as part of the management team. The role also includes participating and leading the local management team in delivery of Trust objectives. The post holder will provide clinical and operational leadership to teams within their service line to maximise effectiveness and efficiency of service provision. The aim is to ensure integrated quality, clinical, operational, and financial outcomes are achieved

Main duties of the job

he post holder will provide effective leadership and operational management to ensure the delivery of safe, high-quality, evidence-based services in line with Trust objectives and national standards. They will oversee the day-to-day running of the service, managing performance, capacity, and resources to ensure timely and effective care.

The role includes supervising, supporting, and developing staff through appraisal, training, and regular supervision, while addressing performance issues where required. The post holder will promote a positive, inclusive, and supportive working environment that encourages staff wellbeing, engagement, and retention.

They will ensure high standards of governance by managing risks, incidents, complaints, safeguarding concerns, and quality improvement activities in line with Trust policies and legislation. The post holder will work closely with partner organisations, including primary care, local authorities, and voluntary sector services, to support integrated care and improve outcomes.

The role also includes leading recruitment, workforce planning, induction, and absence management, while supporting service improvement, innovation, and transformation initiatives. The post holder will manage delegated budgets, ensure effective use of resources, and maintain accurate data recording and reporting to support performance monitoring, decision-making, and regulatory requirements.

About us

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

By coming to work at our Trust, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities and have the chance to work alongside people who are world leaders in their field. The Trust delivered more than 14,000 training experiences in 2014; providing an extensive range of learning opportunities for staff at all levels. In addition, our working relationship with King's Health Partners allows those working at the Trust to get involved in academic research.

Details

Date posted

22 September 2026

Pay scheme

Agenda for change

Band

Band 8a

Salary

£66,274 to £73,496 a year per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

334-NUR-280039-SG

Job locations

Blue Star House

234-244 Stockwell Road

London

SW9 9SP

United Kingdom

Job description

Job responsibilities

Key Responsibilities:Be overall responsible and accountable for all elements of the delivering outstanding care within the Community Mental Health Centre, managing staff alongside professional leads, within the Centre. This includes operational leadership encompassing day to day delivery with quality, safety, flow, workforce management, finance & performance.

To lead by example and secure and assure the highest standard of clinical care, ensuring delivery of all key performance indicators and quality metrics and outcomes.
Work within an anti-racist framework ensuring equity of access to care is considered in all care provision.
Understand and participate actions required related to clinical flow including optimising Length of Stay through enabling reduced delayed clinically ready for discharge.
Ensure all processes and policies related to quality and safety, including investigations, audits, Patient Safety Incident Response Framework (PSIRF), learning responses and completion of actions.
To put in place and monitor action plans and responses as necessary and in line with policy and Trust expectations.
To co-lead on the regular and systematic evaluation of care standards via formal audit or other ensuring that any necessary changes in implementation are actioned i.e. risk assessment and care planning.
To contribute to Trust wide outstanding care strategy formulation and take direction from the directorate leadership team on the implementation of the strategy locally, monitoring and evaluating progress.
To lead on the development and implementation of effective systems for monitoring and improving the quality of care and performance metrics including the care being provided and the MDT clinical pathways, as well as expected Trust KPIs for community services.
To act as a clinical advisor and role model for staff offering assistance and support and applying problem solving skills
To lead on the development and implementation of new policies and protocols and review practices in relation to new NICE Guidance.

Quality, Service Delivery and Leadership:1. To be responsible for the day-to-day operational management, responsible for maintaining an overview of the standards of care and instigating remedial action as necessary.2. To ensure that patient safety is at the centre of service planning, analysis and delivery.3. To identify and coordinate opportunities for patient, Family & Carer involvement and engagement in service development, leading where appropriate.4. To ensure the effective delivery therapeutic pathways of care in line with the trust model.5. To participate in the review and management of VCSE contracts including providing feedback to providers when needed and in contract meetings.6. Understand and manage demand and capacity, effective clinical flow, taking clear action to optimise length of stay and work as part of an overall system to ensure effective Trust flow.7. To lead working with colleagues on the regular and systematic evaluation of care standards via formal audit or other methods, ensuring that any necessary changes are implemented.8. Lead on embedding digital health tools in everyday practices, and co-produce data sessions to support staff understand local performance.9. Use real time data to drive daily operational decisions.10. To contribute to the development of a proactive philosophy and culture of health care provision, in which health promotional activity plays a major component.11. To be responsible for ensuring that clinical initiatives and service developments become truly embedded in clinical practice and that staff have a clear understanding and opportunity to contribute to the change process12. To promote a culture of respect for patient choice.13. To identify and coordinate opportunities for patient, family and carer involvement and engagement in service development, leading where appropriate.14. Responsible for ensuring that quality scorecards and assurance frameworks are utilised to improve the quality of clinical services, carrying out regular performance meetings with team leaders and key partners in care15. To demonstrate clinical competence and role model effective clinical care delivery16. To recruit/develop postholders who meet the organisational standards and ensure performance against leadership and management competencies adopted by the trust17. Contribute effectively to Trust wide and Directorate research and development18. To undertake specific service improvement and development projects, in collaboration with the Head of Nursing and Quality and Deputy Service Director as required, using quality improvement methodology.19. Regularly undertake reviews of patient safety incidents, complaints, patient and carer satisfaction, PSIRF responses, clinical outcomes and care process compliance, highlighting any gaps in practice to improve patient and staff safety.20. Work with the Head of Nursing and Quality and Deputy Head of Nursing and Quality to identify specific trends regarding incidents analysis, actions to improve practice and participate in implementing support/improvement plans.21. To work with clinical teams to support identification of clinical risks for patients and for the service and implement improved plans of care where necessary.22. Contribute to complaints and PSIRF responses as required or directed by Head of Nursing and Quality. Support clinical teams in implementation of recommendations from PSIRF investigations.23. To work in partnership with the Trust Infection Control Team and OCS to ensure that the required standards of hygiene and cleanliness are monitored and maintained.24. To lead on the management of medical devices and have oversight of reviewing, maintaining and renewing equipment as appropriate.25. Fully trained on Supported Learning and Teaching Pathway practices and ability to deploy.

Workforce and Human Resources:1. To be responsible for monitoring the staffing establishment, ensuring timely recruitment and appropriate selection of staff alongside professional leads, to ensure that there is an appropriate skill mix within teams that reflects service requirements and safe care delivery.2. Provide demonstrable assurance that staff have the appropriate skills and competences and up to date mandatory training to deliver high quality care3. To ensure that the clinical practice of all practitioners providing services to patients is of a high standard and in line with professional bodies and policies.4. To provide strong effective and decisive clinical leadership ensuring a high standard of patient care is achieved ensuring effective relationships, leading and working with the wider MDT cohesive staffing team within the Centre and wider.5. To contribute clinical leadership to within the MDT.6. To provide clinical supervision where appropriate, ensuring that standards, competencies and practice development are monitored.7. To assist in recruiting, motivating, training, developing and retraining appropriate staff enabling them to have the skills, experience and discretion to function effectively in their roles8. To robustly follow process and policy in relation to employee relations, performance management, sickness management, and any other human resource formal or informal activities9. Develop and monitor initiatives that promote equity of care and equitable staff experiences across the trust.10. To maintain their own professional registration.

Financial Management:1. To oversee and effectively manage the budget in the Centre alongside professional leads, ensuring expenditure is managed and providing recovery proposals for reducing excessive expenditure against agreed run rate.2. Understand and analyse costs that have been incurred and work with the General Manager and wider management team to form a view and response including planning leave and managing absence effectively and working within the Trust policies.3. Understand how costs may be managed in the context of varying clinical demand.4. Contribute to the delivery of Cost Improvement Programmes and financial sustainability in the Teams, Directorate and Trust5. Annual delivery against any Directorate financial targets.

Job description

Job responsibilities

Key Responsibilities:Be overall responsible and accountable for all elements of the delivering outstanding care within the Community Mental Health Centre, managing staff alongside professional leads, within the Centre. This includes operational leadership encompassing day to day delivery with quality, safety, flow, workforce management, finance & performance.

To lead by example and secure and assure the highest standard of clinical care, ensuring delivery of all key performance indicators and quality metrics and outcomes.
Work within an anti-racist framework ensuring equity of access to care is considered in all care provision.
Understand and participate actions required related to clinical flow including optimising Length of Stay through enabling reduced delayed clinically ready for discharge.
Ensure all processes and policies related to quality and safety, including investigations, audits, Patient Safety Incident Response Framework (PSIRF), learning responses and completion of actions.
To put in place and monitor action plans and responses as necessary and in line with policy and Trust expectations.
To co-lead on the regular and systematic evaluation of care standards via formal audit or other ensuring that any necessary changes in implementation are actioned i.e. risk assessment and care planning.
To contribute to Trust wide outstanding care strategy formulation and take direction from the directorate leadership team on the implementation of the strategy locally, monitoring and evaluating progress.
To lead on the development and implementation of effective systems for monitoring and improving the quality of care and performance metrics including the care being provided and the MDT clinical pathways, as well as expected Trust KPIs for community services.
To act as a clinical advisor and role model for staff offering assistance and support and applying problem solving skills
To lead on the development and implementation of new policies and protocols and review practices in relation to new NICE Guidance.

Quality, Service Delivery and Leadership:1. To be responsible for the day-to-day operational management, responsible for maintaining an overview of the standards of care and instigating remedial action as necessary.2. To ensure that patient safety is at the centre of service planning, analysis and delivery.3. To identify and coordinate opportunities for patient, Family & Carer involvement and engagement in service development, leading where appropriate.4. To ensure the effective delivery therapeutic pathways of care in line with the trust model.5. To participate in the review and management of VCSE contracts including providing feedback to providers when needed and in contract meetings.6. Understand and manage demand and capacity, effective clinical flow, taking clear action to optimise length of stay and work as part of an overall system to ensure effective Trust flow.7. To lead working with colleagues on the regular and systematic evaluation of care standards via formal audit or other methods, ensuring that any necessary changes are implemented.8. Lead on embedding digital health tools in everyday practices, and co-produce data sessions to support staff understand local performance.9. Use real time data to drive daily operational decisions.10. To contribute to the development of a proactive philosophy and culture of health care provision, in which health promotional activity plays a major component.11. To be responsible for ensuring that clinical initiatives and service developments become truly embedded in clinical practice and that staff have a clear understanding and opportunity to contribute to the change process12. To promote a culture of respect for patient choice.13. To identify and coordinate opportunities for patient, family and carer involvement and engagement in service development, leading where appropriate.14. Responsible for ensuring that quality scorecards and assurance frameworks are utilised to improve the quality of clinical services, carrying out regular performance meetings with team leaders and key partners in care15. To demonstrate clinical competence and role model effective clinical care delivery16. To recruit/develop postholders who meet the organisational standards and ensure performance against leadership and management competencies adopted by the trust17. Contribute effectively to Trust wide and Directorate research and development18. To undertake specific service improvement and development projects, in collaboration with the Head of Nursing and Quality and Deputy Service Director as required, using quality improvement methodology.19. Regularly undertake reviews of patient safety incidents, complaints, patient and carer satisfaction, PSIRF responses, clinical outcomes and care process compliance, highlighting any gaps in practice to improve patient and staff safety.20. Work with the Head of Nursing and Quality and Deputy Head of Nursing and Quality to identify specific trends regarding incidents analysis, actions to improve practice and participate in implementing support/improvement plans.21. To work with clinical teams to support identification of clinical risks for patients and for the service and implement improved plans of care where necessary.22. Contribute to complaints and PSIRF responses as required or directed by Head of Nursing and Quality. Support clinical teams in implementation of recommendations from PSIRF investigations.23. To work in partnership with the Trust Infection Control Team and OCS to ensure that the required standards of hygiene and cleanliness are monitored and maintained.24. To lead on the management of medical devices and have oversight of reviewing, maintaining and renewing equipment as appropriate.25. Fully trained on Supported Learning and Teaching Pathway practices and ability to deploy.

Workforce and Human Resources:1. To be responsible for monitoring the staffing establishment, ensuring timely recruitment and appropriate selection of staff alongside professional leads, to ensure that there is an appropriate skill mix within teams that reflects service requirements and safe care delivery.2. Provide demonstrable assurance that staff have the appropriate skills and competences and up to date mandatory training to deliver high quality care3. To ensure that the clinical practice of all practitioners providing services to patients is of a high standard and in line with professional bodies and policies.4. To provide strong effective and decisive clinical leadership ensuring a high standard of patient care is achieved ensuring effective relationships, leading and working with the wider MDT cohesive staffing team within the Centre and wider.5. To contribute clinical leadership to within the MDT.6. To provide clinical supervision where appropriate, ensuring that standards, competencies and practice development are monitored.7. To assist in recruiting, motivating, training, developing and retraining appropriate staff enabling them to have the skills, experience and discretion to function effectively in their roles8. To robustly follow process and policy in relation to employee relations, performance management, sickness management, and any other human resource formal or informal activities9. Develop and monitor initiatives that promote equity of care and equitable staff experiences across the trust.10. To maintain their own professional registration.

Financial Management:1. To oversee and effectively manage the budget in the Centre alongside professional leads, ensuring expenditure is managed and providing recovery proposals for reducing excessive expenditure against agreed run rate.2. Understand and analyse costs that have been incurred and work with the General Manager and wider management team to form a view and response including planning leave and managing absence effectively and working within the Trust policies.3. Understand how costs may be managed in the context of varying clinical demand.4. Contribute to the delivery of Cost Improvement Programmes and financial sustainability in the Teams, Directorate and Trust5. Annual delivery against any Directorate financial targets.

Person Specification

Qualifications

Essential

Recognised Professional Qualification- Registered Mental Health Nurse, Social Work (DipSW/CQSW) Psychology or other allied professions
Educated to Degree level or relevant clinical experience
Extensive post-registration professional development

Desirable

Master's degree in mental health field / MBA / relevant discipline
Management Course or relevant evidenced Continuous Professional Development

Experience

Essential

Relevant clinical and operational experience in mental health services.
Experience of setting, monitoring and evaluating standards of care.
Experience of working collaboratively with service users, their family and supporters.
Managing change and introducing new ways of working for mental health teams.
Experience managing multidisciplinary teams and ensuring workforce support, supervision and competency across a range of professional registrations, the third and voluntary sector
Experience at a senior management/Clinical level, collaborating and working to improve service delivery, leading and managing team leaders.
Experience of working in a multi-cultural environment and knowledge of methods to develop culturally sensitive practice.
Experience in completing audits and investigations including preparing reports and delivering action plans.
Experience of using improvement methodology, service improvement plans and using data effectively to guide the improvement.
Partnership working with other statutory and voluntary agencies.
Experience of using effective teaching and learning strategies to improve clinical practice and operational delivery
Experience management budgets and finances
Experience managing and monitoring performance

Desirable

Experience in managing teams and flow functions
Experience working closely with acute care and other urgent care partners to support mental health patients
Experience of contributing at conferences and publications.
Experience of participating in Quality improvement, transformation and/or research projects

Knowledge / Skills

Essential

Knowledge of the current policy context and the implications for mental health workforce, MDT working and trauma informed care.
Working knowledge of relevant legislation and policies associated with mental health care provision
Knowledge and understanding of Care Quality Commissions standards and the quality improvement agenda for the directorate.
Knowledge and experience of PSIRF implementation and embedding LFPSE (Learning from Patient Safety events)
Knowledge and understanding of processes and policies related to quality and safety
Understanding of risk issues including Clinical and Health and Safety.
An appreciation of the unique needs of patients from diverse cultural communities

Desirable

Training in Coaching skills
Awareness of evidence-based practice in specialist clinical services
Knowledge of the national direction of travel for urgent care
Able to work on several projects simultaneously using project management skills
Ability to negotiate and reach compromises in a manner, which inspires confidence and respect from others.
Able to identify key issues from complex documents and plan for operationalising

Values

Essential

Can demonstrate compassion and sensitivity when liaising with service users, carers and the teams (made up of a multidisciplinary workforce)
Highly motivated and able to work independently as well as team, prioritising work and effectively dealing with competing demands
Able to demonstrate a strong commitment to equal opportunities and equal access with a practical approach to ensure that policies are applicable to practice
Innovative, creative, flexible with a willingness to try something different
Demonstrate high degree of self-awareness, able to demonstrate appropriate use of authority, providing a clear and unambiguous role within the senior management team
Can demonstrate a high level of perseverance, being committed to seeing plans through to their conclusion within agreed time scales.

Person Specification

Qualifications

Essential

Recognised Professional Qualification- Registered Mental Health Nurse, Social Work (DipSW/CQSW) Psychology or other allied professions
Educated to Degree level or relevant clinical experience
Extensive post-registration professional development

Desirable

Master's degree in mental health field / MBA / relevant discipline
Management Course or relevant evidenced Continuous Professional Development

Experience

Essential

Relevant clinical and operational experience in mental health services.
Experience of setting, monitoring and evaluating standards of care.
Experience of working collaboratively with service users, their family and supporters.
Managing change and introducing new ways of working for mental health teams.
Experience managing multidisciplinary teams and ensuring workforce support, supervision and competency across a range of professional registrations, the third and voluntary sector
Experience at a senior management/Clinical level, collaborating and working to improve service delivery, leading and managing team leaders.
Experience of working in a multi-cultural environment and knowledge of methods to develop culturally sensitive practice.
Experience in completing audits and investigations including preparing reports and delivering action plans.
Experience of using improvement methodology, service improvement plans and using data effectively to guide the improvement.
Partnership working with other statutory and voluntary agencies.
Experience of using effective teaching and learning strategies to improve clinical practice and operational delivery
Experience management budgets and finances
Experience managing and monitoring performance

Desirable

Experience in managing teams and flow functions
Experience working closely with acute care and other urgent care partners to support mental health patients
Experience of contributing at conferences and publications.
Experience of participating in Quality improvement, transformation and/or research projects

Knowledge / Skills

Essential

Knowledge of the current policy context and the implications for mental health workforce, MDT working and trauma informed care.
Working knowledge of relevant legislation and policies associated with mental health care provision
Knowledge and understanding of Care Quality Commissions standards and the quality improvement agenda for the directorate.
Knowledge and experience of PSIRF implementation and embedding LFPSE (Learning from Patient Safety events)
Knowledge and understanding of processes and policies related to quality and safety
Understanding of risk issues including Clinical and Health and Safety.
An appreciation of the unique needs of patients from diverse cultural communities

Desirable

Training in Coaching skills
Awareness of evidence-based practice in specialist clinical services
Knowledge of the national direction of travel for urgent care
Able to work on several projects simultaneously using project management skills
Ability to negotiate and reach compromises in a manner, which inspires confidence and respect from others.
Able to identify key issues from complex documents and plan for operationalising

Values

Essential

Can demonstrate compassion and sensitivity when liaising with service users, carers and the teams (made up of a multidisciplinary workforce)
Highly motivated and able to work independently as well as team, prioritising work and effectively dealing with competing demands
Able to demonstrate a strong commitment to equal opportunities and equal access with a practical approach to ensure that policies are applicable to practice
Innovative, creative, flexible with a willingness to try something different
Demonstrate high degree of self-awareness, able to demonstrate appropriate use of authority, providing a clear and unambiguous role within the senior management team
Can demonstrate a high level of perseverance, being committed to seeing plans through to their conclusion within agreed time scales.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Blue Star House

234-244 Stockwell Road

London

SW9 9SP

United Kingdom

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Blue Star House

234-244 Stockwell Road

London

SW9 9SP

United Kingdom

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)

St Leonard's Hospice

Patient Flow Coordinator

St Leonard's Hospice View all jobs

East Yorkshire and Northern Lincolnshire, Yorkshire and the Humber

Permanent

Radiographer

GBP 28,555 - 31,337 per year

Posted 14 day(s) ago

Reference: B0343-26-0037

Job summary

Are you looking for a rewarding role where you can make real a difference to patients when they need it most?

St Leonard's Hospice is recruiting a Patient Flow Coordinator to join the team to support the transfer of patients between hospice services. In this role, you will be a key point of contact for patients, families and professionals to guide them through these transfers to ensure the best care possible is received.

This is a full-time position based at our main hospice site, working 37.5 hours per week in office hours, Monday to Friday. The salary band for this role is £28,555 to £31,337 per annum.

Whilst we cannot accept applications that are submitted directly on NHS Jobs, please apply for this role on our website.

Main duties of the job

Whilst no two days will be the same, your main priorities will be to:

Act as the first point of contact for Hospice services which will include receiving and managing complex and/ or sensitive information
Liaise with local commissioners to assist in timely onward care
Work proactively with the Therapies team to review equipment requirements throughout a patients involvement with Hospice services

Reporting into the Patient Flow Lead, you will work closely with all the Hospices clinical services (In-Patient Unit, Hospice at Home, Wellbeing & Outreach and Frailty) and foster and maintain close relationships with key external partners.

In order to succeed in this role, you will:

Have experience of working in a health or social care role which has focussed on discharge and transfer of care
Have excellent organisational and communication skills and be able to handle complex information appropriately
Be able to remain calm under pressure and to deliver work within agreed timescales

What we can offer you in return:

Salary above NHS pay scales
Up to 41 days Annual Leave
Continuation of NHS pension and annual leave entitlement (T&Cs apply)
Attractive pension scheme for non-NHS staff
Free car parking
Training and development opportunities
A supportive and friendly working environment
Extensive employee discounts on shops, holidays and lifestyle choices and Blue Light Card discounts

About us

Our mission is to provide excellent care and support to those living with life-limiting illness and to the people they care about, to enrich their lives and to contribute to the ongoing development of end-of-life care. We do this by placing our patients at the centre of everything we do, and through involving patients and their families in all decisions regarding their care.

We can only achieve this with the help of our amazing colleagues, by developing and recognising their contribution, and by sharing our knowledge and skills through education, audit and research.

Details

Date posted

22 September 2026

Pay scheme

Other

Salary

£28,555 to £31,337 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B0343-26-0037

Job locations

St. Leonards Hospice

185 Tadcaster Road

Dringhouses

York

YO24 1GL

United Kingdom

Job description

Job responsibilities

Reporting to the Patient Flow Lead, as part of the wider MDT the Patient Flow Coordinator will support transfer of patients on and off the In-Patient Unit; between relevant hospice services (Hospice@Home, Wellbeing and Outreach and Frailty) and be a point of contact for patients, families and professionals to guide them through these transitions.

They will foster and maintain close relationships with key external partners and promote the Hospices services to new referrers and the public.

Main duties and responsibilities

Professional

1. Act as the first point of contact for Hospice services. Receive and manage complex or sensitive information, responding to distressing situations in a calm, sympathetic, and supportive manner.

2. Complete assessments to establish patient need and link with internal hospice teams and other providers to arrange support to meet the need.

3. Liaise with local commissioners to assist in timely onward care home placements or appropriate packages of care on a daily basis.

4. Work proactively with the Therapies team to review equipment requirements throughout a patients involvement with Hospice services.

5. Conduct home visits for pre- IPU admission or review as required.

6. Support the Hospice@Home team by assisting them with their triage and transfer processes.

7. Attend and support IPU transfer meetings, bringing together relevant parties to expediate patient preference.

8. Work within and promote the Mental Capacity Act (2005) and its principles, including conducting Mental Capacity Assessments, identifying the needs for DOLs application and co-ordinating care in best interest situations.

9. Promote concepts of advance care planning (ACP) with patients prior to and on admission to support provision of care best aligns to their preferences.

10. Build, maintain and develop effective working partnerships with existing services and local resources, to develop connections and opportunities within the local Community. The post holder will need to ensure that they keep updated with relevant changes and

developments within the private, voluntary and health sectors.

11. Identify safeguarding concerns in a timely manner, work with the customer to identify personal outcomes and where necessary refer for further safeguarding enquiries.

12. Maintain high-quality data management by overseeing patient record systems across sites and, ensuring all information is accurate, up-to-date, and concisely recorded.