Job description

Job responsibilities

Please refer to the attached Job description, Person specification and Specialty/ Trust Brochure for further details on:

What we can offer

Job Plan/On-call Requirements

The Team

Informal enquiries and requests to visit the Hospitals are welcome and should be made, following shortlisting, with Mr. Steve Canty, Medical Director and Silas Nicholls, Chief Executive (01772) 522692

Person Specification

Qualifications

Essential

• Full GMC Registration and Licence to Practice
• MBBS or equivalent
• Substantive posts - Must be entered on the Specialist Register (or entry within 6 months)

Desirable

• Higher Medical Degree

Experience

Essential

• Trained Clinical Supervisor
• On specialist register for Clinical Neurophysiology
• Wide range of experience including significant work in area of specialisation

Desirable

• Trained Educational Supervisor
• Obtained CCST/CCT through formal training programme.

Skills

Essential

• Evidence of Clinical Leadership
• Evidence of commitment to audit and improving clinical practice/service development
• Evidence of interest in personal development e.g. through research and/or publications

Desirable

• Significant record of publications on relevant topics.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lancashire Teaching Hospitals NHS Foundation Trust

Address

Royal Preston Hospital

Sharoe Green Lane

Preston

PR2 9HT

United Kingdom

Employer's website

https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

As a GP you will respond to medical problems presented by patients including diagnosis, investigation, treatment and referral as appropriate in line with guidelines and pathways. Including prescribing for patients, regularly review medications and monitor repeat prescriptions.

You will;

Provide medical leadership and expert advice, regarding medical and primary care issues to the wider healthcare team; engaging with the Practice Plus Group wellbeing approach

Deliver effective patient care developing high levels of communication with patients; identifying and utilising evidence based best practice through benchmarking and clinical guidelines. Undertaking appropriate clinical audit to improve clinical outcomes

Inspire and develop positive collaborative working relationships across the multidisciplinary team; working with the wider team to ensure effective clinical governance is incorporated into day to day practice

Promote multidisciplinary discussions around complex case management, ensuring systems and processes in place for managing results, letters, and tasks. Undertake clinical risk assessments and implement management strategies for risks

Share and disseminate acquired knowledge with all team members through development sessions and clinical governance meetings or clinical case reviews

Person Specification

Qualifications

Essential

• Please click apply to view the job description and person specification.

Desirable

• Please click apply to view the job description and person specification.

Experience

Essential

• Please click apply to view the job description and person specification.

Desirable

• Please click apply to view the job description and person specification.

Additional Criteria

Essential

• Please click apply to view the job description and person specification.

Desirable

• Please click apply to view the job description and person specification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group - Health in Justice

Address

The Exchange

1330 Arlington Business Park, Theale

READING

Berkshire

RG7 4SA

United Kingdom

Employer's website

https://practiceplushij.com/ (Opens in a new tab)

Job description

Job responsibilities

Type dictation from audio transcription of clinical correspondence and documentation.Type discharge summaries as appropriate.Ensure appropriate follow up arrangements/investigations are in place. Liaise with relevant Medical Secretary of Specialty accordingly.Ensure any actions required regarding 18 week / tertiary referrals are dealt with and actioned.Ensure all letters and discharge summaries are copied to the appropriate professionals and other agencies.Ensure all outgoing post is sent out within 24 hours of signing. (inclusive of out of area GP letters)Ensure all action reports are completed daily and all letters / attachments sent out the same dayCarry out all stock ordering for speciality areas and completion on SBSAssist the Directorate in providing quality administrative support to the clinical teams.Accurate and timely input of data onto information databases.Filing of test results appropriately in a timely manner.Photocopying/faxing, general housekeeping of the office environment.Follow all Standard Operating Procedures for the area in which you workAssist with collection of clinical data for audit and disseminate information to teams.

Attend appropriate training, meetings and education sessions at the request of manager.Work with managers and administrative staff to review working practices, ways of working and find solutions to problems.Work with Team Leaders/Administration Service Mangers to improve quality and range of services, with resources being managed according to agreed policies and priorities

Person Specification

Our Values

Essential

• We are Kind
• We are Kind
• We are Inclusive

Qualifications

Essential

• Word Processing Skills
• Audio Typing Skills
• Knowledge of medical terminology

Desirable

• RSA / OCR II or equivalent experience

Experience

Essential

• Excellent IT skills with knowledge and experience of Microsoft office products
• Experience of office procedures

Desirable

• Previous experience within the NHS

Skills

Essential

• Self motivated and able to work with limited supervisions
• Able to use own initiative and manage/prioritise own workload
• Excellent communication skills
• Ability to accurately maintain computerised and manual filing/documentation system
• Ability to work as part of a team

Desirable

• Knowledge of internal hospital PAS

Other

Essential

• Able to work the hours and duties required by the post
• Able to adopt flexible approach when required
• Comply with Trust policies and procedures
• Understanding of confidential nature of role and awareness of Data Protection Act

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

What Youll Bring

• A confident, professional approach, with the ability to engage effectively with a wide range of people in a fastpaced, highprofile environment
• Strong communication skills, whether facetoface, over the phone, or in writing, with the ability to adapt your style to suit the situation
• Proven decisionmaking skills, with the ability to prioritise effectively when faced with competing demands
• Excellent organisational abilities, combined with clear, concise com

Person Specification

Our values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• NVQ level 4 in administration or relevant other subject or equivalent level of knowledge
• Educated to at least GCSE level with 5 grade at C or above or equivalent experience
• European Computer Driving Licence (ECDL)

Knowledge and experience

Essential

• Data entry experience
• Good knowledge of Administrative Systems
• Previous supervisory and staff management experience
• Knowledge of 18 week RTT and cancer targets
• Experience of dealing with customers
• Experience of dealing with complaints

Desirable

• Previous NHS experience
• Knowledge of Medway or other Patient Administrative System
• Experience of scheduling outpatient and inpatient appointments
• Experience of managing reception desks

Skills

Essential

• Standard keyboard skills
• Ability to train and motivate staff
• Ability to use own initiative when dealing with staff and patients issues
• Good organisational skills
• Ability to maintain a high level of discretion, diplomacy and tact at all times.
• Ability to prioritise own workload
• Ability to recognise and solve problems and identify when further action is required
• Excellent interpersonal skills with ability to use tact and diplomacy.
• Detail oriented and able to meet deadlines
• Good understanding of confidentiality
• Good verbal and written communication and telephone skills

other

Essential

• Combination of sitting standing and walking throughout the day.
• Frequent interruptions throughout the day when dealing with patient and staff queries
• Ability to remain calm and work effectively in pressure situations
• Daily requirement to deal with distressed patients and staff
• Occasional requirement to deal with verbal aggression from patients and staff
• Use of VDU throughout the day.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Ormskirk Hospital

Ormskirk

L39 2AZ

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

KEY DUTIES

The following duties will be performed after supervised training with a registered Biomedical Scientist. All duties must be performed and comply with agreed departmental policies and procedures.

Technical

• Undertake manual, semi-automated and fully automated laboratory investigations on a rotational basis through all sections within the department as required.
• Follow the standard operating procedures (SOPs) and participate in the regular review and update of SOPs.
• Ensure that equipment is used in accordance with Departmental policies and suppliers instructions.
• Undertake routine and more complex maintenance on laboratory instruments, carry out appropriate internal maintenance procedures and maintain maintenance records.
• Plan and organise a workload which can be varied and complex. This involves completion of on-going work, together with new work, which can be interspersed with urgent specimens. These activities are required to meet the demands of the department
• Undertake technical validation of the complex results from laboratory investigations ensuring accuracy and precision as specified by laboratory protocols.
• Measure and monitor the accuracy and precision of laboratory investigations using appropriate quality control procedures.
• Carry out corrective action or inform senior staff when the quality control procedures indicate loss of performance.
• Prepare reagents required for analysers and manual laboratory investigations and to record reagent batch numbers and maintain a reagent audit trail.
• Report any instance or event which may cause a service delivery failure to the Senior Biomedical Scientists.
• Record and monitor data from non-analytical equipment e.g. water purity from water systems, decontamination records for centrifuges, fridge and freezer temperatures etc.

Scientific

• Undertake method and laboratory instrument evaluation as directed by senior laboratory staff.
• Take appropriate action should the quality assurance systems be outside acceptable limits.
• Perform External Quality Control and be aware of the external QC performance for the section.
• Carry out the agreed internal quality control procedures associated with any specific procedure.
• Perform internal quality control checks, as directed by a senior member of staff, on work performed elsewhere within the laboratory.

Diagnostic

Use interpretative skills to determine accurately the clinical significance of results of laboratory tests, for example, by:

• Preparing, examining and reporting of specimens which require highly developed physical skills requiring a high degree of hand/eye co-ordination.
• Performing molecular diagnostic tests
• Microscopy: reporting Gram films (presence of bacteria and cells), Cerebro Spinal Fluid and Urines (presence of infection indicators), Faeces (presence of parasites)
• Interpret diagnostic laboratory results and take appropriate actions i.e.
• Authorisation of results
• Adding technical comments
• Making decisions for further testing
• Referring results for a second opinion
• Informing the requestor/medical staff of clinically significant results so appropriate action may be taken.

Communication

• Communicate results verbally to persons authorised to receive them in a clear and concise manner following appropriate policies and procedures.
• Provide advice and information to laboratory, ward, GP staff and patients regarding samples and sample handling including information on appropriate tests and collection conditions for in-house, referred and infrequently requested tests.
• Deal with result queries where information may be conflicting and difficult to understand.
• Book patients for Infertility investigations, requiring tact and sensitivity.
• Communicate any relevant information to laboratory colleagues within the section and inform effectively at hand over.
• Actively participate in departmental meetings, team briefings, educational and audit meetings as appropriate.
• Bring to the attention of Microbiology Consultant staff any result or finding that, either according to relevant SOPs or according to the experience and judgment of the BMS, may require urgent clinical intervention.
• Bring to the attention of Infection Control staff any results or findings that may require their specialist input, according to relevant SOPs or according to the experience and judgment of the BMS.

Other Duties

• Maintain appropriate stock levels within the section following appropriate policies and procedures under the direction of the section leader.
• Ensure that equipment is used in accordance with departmental policies and suppliers instructions and is maintained correctly. Notify equipment/general building fitting failures to the appropriate senior member of staff.
• Take appropriate action if there is a spillage of body fluids or hazardous chemicals in order to minimise the risk to staff and public.
• All staff have a responsibility to report any risks, clinical and non-clinical accidents and incidents/potential incidents promptly and to co-operate with any investigations undertaken.
• Understand and be aware of and act in accordance with all appropriate National and Trust Health & Safety policies, COSHH regulations and should be aware of the trained first aiders within the department.
• Observe the immunisation policy of the Laboratory/Trust.

CLINICAL & PROFESSIONAL RESPONSIBILITIES

• Maintain Registration with Health Care Professions Council. (HCPC).
• Adhere to the codes of conduct expected by the HCPC and the Institute of Biomedical Sciences.
• Demonstrate competency in order to work autonomously on a 24/7 pattern and maintain expertise necessary to carry out specialised procedures during rotation through the laboratory.
• Keep the workplace and work benches clean and tidy.
• Maintain good working relations with all members or staff and to promote effective teamwork.
• Maintain and promote the professional image of the Pathology, STHK and SOHT.
• Maintain an up to date and current continuing professional development (CPD) portfolio and to maintain knowledge of professional and scientific advances and developments providing suggestions for implementation as appropriate.
• Attend educational and training courses either for personal development or as required by the department.

ADMINISTRATIVE RESPONSIBILITIES

• Comply with the local and national policies for safe, secure and confidential processing and storage of patient and other laboratory information.
• Use the Pathology Computer Systems according to the authorised protocols.
• Enter own results and those obtained by others into the Pathology Computer System.
• Check and correct if necessary, information input by other laboratory staff.
• Maintain the integrity and accuracy of laboratory databases.
• Use Trust wide IT systems as appropriate following trust policies, guidelines and procedures.
• Assist in the audit of data held on the pathology laboratory information system.
• Ensure that records are kept up to date and stored safely to ensure compliance with good work practices required for the standards of UKAS ISO:15189
• Comply with good laboratory practices required for the standards of UKAS ISO:15189 including Health and Safety.
• Undertake work file management to ensure that reporting of results are carried out in a timely fashion.

TEACHING & TRAINING RESPONSBILITIES

• Assist the Senior Biomedical Scientists with training, development and competence assessment of trainee Biomedical Scientists, Medical Laboratory Assistants and locum staff.
• Assist the Senior Biomedical Scientists with the training of Junior Microbiology Medical staff in Microbiological techniques.
• Assist the Senior Biomedical Scientists with the supervision of Medical Laboratory Assistants and Trainee Biomedical Scientists.
• Act as mentors for Trainee Biomedical Scientists.
• Occasionally, act as a delegate to external educational events and then to present at a Microbiology Educational Meeting.

RESEARCH & AUDIT

• Participate in clinical and non-clinical audit, trials, research and development as directed by departmental management.
• Participate in internal and external safety audits as appropriate.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• Registration with Health Care Professions Council (HCPC)
• A recognised Biomedical Science degree or equivalent with honours which is acceptable to the HCPC
• PgD Biomedical Sciences or equivalent experience

Desirable

• Membership of the Institute of Biomedical Science
• Completed IBMS Specialist Portfolio

Knowledge & Experience

Essential

• Detailed working knowledge of laboratory information and management computer systems and standard IT packages eg word processing and spreadsheets
• Sufficient number of years post qualification experience
• Understands theoretical and practical laboratory procedures
• Ability to organise own workload and that of junior staff
• Evidence of CPD
• Ability to work within all areas of the department
• Exhibit competency to work alone out of core hours

Skills

Essential

• Problem solving skills
• Excellent interpersonal and communication skills
• Good organisational skills
• Ability to work flexibly
• Ability to work with minimal supervision
• Willing and able to learn new skills
• Ability to use initiative
• Highly developed technical skills
• Understands quality control procedures
• Ability to work alone to provide 24/7 cover

Desirable

• Presentation skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Warrington Road

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

KEY DUTIES

• As a receptionist you must greet patients, visitors, and colleagues in a polite manner.
• Print patient clinic lists and relevant reports for clinics as required on a daily basis ensuring all relevant clinical staff are given copies.
• Check patient demographics including ethnicity with patients as they arrive at reception desk. Update Trust Patient Administration System (PAS) following the departmental operational procedure document.
• Identify any overseas visitors by checking present address and previous address within the last 12 months.
• Make appointments as required on PAS. Record on appointment card and hand card to patient or send a patient letter in the post within time limits (under 3 months, write appointment card, after 3 months request letter on PAS to be sent in post).
• Rearrange appointments for patients from cancellations and non-attendance DNA patients following the Trust DNA procedure. Ensure all appointments are booked within 18-week Trust/Government targets liaising with nursing and clinical staff. (Please read DNA procedure on Reception desk).
• Input patient attendances and outcomes onto the Trust PAS system, including any procedure coding as instructed from patient outcome sheet.
• Hold all clinics on a daily basis according to Patient Access Policy.
• Ensure 18-week pathway process is adhered to and pathway clock start and stop times are inputted accurately. Liaise with Data Quality Team.
• Register all patient health record supplements (HRS) movements on the PAS system. Including dispatching HRS notes to other locations within the Hospital and receiving HRS notes into clinic areas.
• Deal with patients and their relatives in a friendly and sympathetic manner and attend in-house Customer Care Workshop.
• Give general advice to patients in relation to their appointments or re-direct to an appropriate department.
• Arrange ambulance transport for patients when required on the Patient Transport System (PTS).
• Deal with complaints on a first line basis or refer to nurse in charge of clinic or relevant department / member of staff. (N.B. May occasionally experience stressful or distressing situations).
• Prior to clinics commencing, organise workload to ensure all patients health records (HRS) checked with current patient lists, liaising with Health Records Department regarding health records not delivered/available.
• Ensure patient outcome forms/slips are attached to the HRS case notes for completion by the clinician. Notify nurse in charge of clinic of any incomplete outcome slips while patient in attendance at clinic.
• Complete all EDMS CQUINN never letters in accordance with local Trust procedure.
• Complete medical insurance forms (Medicash etc.) that do not need written medical input by clinician.
• Deal with telephone appointments and queries in a professional manner and accurately record messages.
• Comply with Trust and Departmental Policies and Procedures.
• The post holder will be responsible for the undertaking clerical duties to support the process of the Trusts patient activity and to meet the relevant departmental targets following departmental booking Policy and Procedures.

TRAINING RESPONSBILITIES

• Attend I.T. training and keep abreast of updates as they occur.
• Attend non-clinical mandatory training and other training courses relevant to the job role. Maintain record in personal development portfolio.
• Record all in-house reception training provided by Team Leader.
• To be aware of the Records management, Information Governance, Caldicott, confidentiality and data protection act.
• To work towards relevant qualification/customer care workshop/Develop Personal Resilience course.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• Educated to GCSE level and/or equivalent qualification and/or equivalent experience
• I.T./Computer skills qualification and/or equivalent experience

Desirable

• Customer Care qualification and /or equivalent experience

Knowledge & Experience

Essential

• Substantial clerical experience
• Experience of dealing with the public face to face

Desirable

• Experience of working in a busy environment
• Previous NHS experience working within outpatient clinics

Skills

Essential

• Good communication skills
• Ability to use initiative
• Ability to work well under pressure

Desirable

• Good organisational skills
• Knowledge of Data Quality and Information Governance

Other

Essential

• Able to work flexible working hours / shifts / evening / weekends to meet the demands of the Trust Outpatient Service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Warrington Road

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Support the day-to-day organisation, planning and management responsibilities of the Consultants and their teams through the maintenance of their annual leave, their diary, the arrangement of meetings, travel and other appointments.
• To act as first point of contact for patients, GPs, external organisations and members of the general public seeking information and support from the hospital. The post holder must be able to triage the calls appropriately as well as deal sympathetically with people who may be bereaved, distressed or angry using tact, persuasion and discretion, assessing priorities and initiating action as required.
• Answer telephone queries and provide non-clinical advice regarding patient care and appointments/admissions to patients, Trust staff, referring GPs and Consultants, making appropriate judgement using acquired knowledge and experience.
• Communicate with patients/parents regarding personal and highly sensitive information.
• Typing urgent clinical and non-clinical correspondence and reports including the transcription and management of audio sources (eg, digital dictation) using initiative in managing and prioritising workload.
• Compose routine and non-routine letters and produce typed clinical correspondence including the transcription of audio dictation.
• Attend, take and transcribe minutes for meetings as required within the specialty and implement any follow-up action points.
• Access the computerised Patient Administration System (CareFlow) for relevant patient details, updating records and registering patients as required.
• Maintain and update specialty-specific databases.
• Retrieve radiology and pathology results from core clinical systems.
• Take action as necessary in respect of all patients who fail to attend in accordance with the Trusts policy and the consultants special instructions.
• Ensure the timely despatch of all relevant information to GPs, other medical staff and external organisations in relation to the locally agreed requirements.
• To evaluate and re-prioritise own workload in accordance with competing demands from patients, medical staff and others.
• Prioritise work to ensure that medical staff are provided with necessary information to take appropriate clinical action.
• Liaise with the Cancer Services Department of patients to be discussed at the Multidisciplinary Team Meetings.
• In conjunction with the support medical secretary/ies and clerical officer(s) within the department ensure that administrative duties are allocated and completed in a timely manner and distribution of workload is done to utilise the resources and support available.
• Ensure that all investigation results are shown to the relevant clinicians in a timely manner and make arrangements for any follow up actions required eg urgent appointments.
• Where applicable ensure waiting time performance targets are achieved.
• Type theatre lists and distribute as required.
• Co-operate in the introduction of new technology as it may apply.
• Be instrumental in preventing complaints from service users, resolving informal complaints and supporting the formal complaints process.
• In line with the Trusts standing financial instructions, handle cash/cheques for the Consultants and teams, patients and other external sources.
• Provide full secretarial support with respect to teaching/meetings as directed by medical staff, e.g. preparing PowerPoint presentations using clinical data and information via the internet.
• Maintain database of clinical activity as required to assist in clinical audit.

Provide guidance to the support medical secretaries and clerical officer(s) and self-supervision in terms of:

• Liaising with other medical secretaries in the department to ensure an efficient service.
• When necessary, exercise initiative to allocate work to the support medical secretaries and clerical officer(s) in a fair and reasonable manner.
• Make economical use of supplies. When necessary, maintain control of stock including stationery supplies.
• Deputise for others and provide cross cover within the team during absences.
• Assist in the orientation of new or temporary members of staff by demonstrating own duties.
• Working independently, plan and prioritise own workload following appropriate Trust and Medical Secretary policies and processes, suggesting improvements where necessary.

Person Specification

Qualifications

Essential

• NVQ level 3 or equivalent in administrative discipline
• RSA II / III Typing or Word Processing or equivalent experience

Desirable

• European Computer Driving Licence (ECDL
• British Society of Medical Secretaries Diploma or Advanced AMSPAR Diploma or equivalent experience

Knowledge & Experience

Essential

• Previous secretarial experience
• Previous medical secretary experience
• Knowledge of medical terminology
• Demonstrable skills in problem solving

Desirable

• Previous NHS experience

Skills

Essential

• Audio and touch typing with a high level of accuracy
• Good communication skills
• Excellent interpersonal skills
• Organisational skills
• Customer service skills
• Able to use own initiative
• Ability to work in a pressured environment and prioritise workload
• Ability to maintain high levels of concentration with frequent interruptions

Desirable

• Knowledge of Microsoft Office software packages

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Other

Essential

• There is a frequent requirement for sitting in a restricted position at a desk for a substantial proportion of the working day
• There is a requirement for periods of frequent concentration with occasional interruptions
• Ability to deal with distressed patients or bereaved relatives, also the frequent need to type up documents of a distressing nature
• Requirement to use VDU equipment more or less continuously throughout the day

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Southport & Ormskirk Hospital

Town Lane

Southport

PR8 6PN

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

KEY DUTIES

• To establish, maintain and develop professional working relationships with colleagues.
• Follow all agreed Quality Assurance Mechanisms in operation and contribute generally to the establishment and development of a quality service.
• Adhering to policies and procedures including standing financial instructions and orders.
• Participate in the Trusts Development Review Appraisal process and, with line management, objectives and development plans. All staff are entitled to participate in the Review Process and, with their manager, are jointly responsible for the completion of agreed actions.
• The Trust is keen to ensure the health and safety of patients, staff and visitors. All staff are responsible for complying with the Health and Safety at Work Act 1974 and ensuring no-one is affected by individual acts or omissions.
• The Trust aims to be a place in which people can work and study free from discrimination. All staff, patients and visitors are required to comply with the Trusts Equal Opportunities Policy.
• To be aware of, and responsible to, the changing nature of the Trust and adopt a flexible and pro-active approach to work.
• To personally contribute to the health promotion strategies both internally and externally.
• All staff are required to be familiar with the arrangements for safeguarding children, young people and vulnerable adults and support the organisation in promoting the welfare of children, young people and vulnerable adults.
• Staff working directly with children, young people and vulnerable adults will have a responsibility to ensure safeguarding and promoting their welfare forms an integral part of their duties.
• Staff who come into contact with children, vulnerable adults, parents and carers in the course of their work and/or have access to records will have responsibilities to safeguard and promote the welfare of children, young people and vulnerable adults.
• Staff who come into contact in the course of their duties, with parents, carers or other significant adults or children, young people and vulnerable adults should always be mindful of safeguarding and promotion of the welfare of these individuals.
• Staff will be trained to a level appropriate to their responsibilities in this respect in line with the current KSF post outline and the ongoing PDR process.
• All employees have a personal contribution to reducing healthcare-associated infections (HCAIs). Staff must be compliant with all measures known to be effective in reducing HCAIs and be familiar with the Trusts Infection Control Policies. All staff are required to attend a mandatory training session on infection prevention and control and be updated according to their area of employment.
• Infection Prevention and Control is everyones responsibility. All staff, both clinical and non-clinical, are required to adhere to the Trusts Infection Prevention and Control Policies and make every effort to maintain high standards of infection prevention and control at all times thereby reducing the burden of Healthcare Associated Infections including MRSA and Clostridium Difficile in accordance with the Hygiene Code - Code of Practice for the Prevention and Control of Healthcare Associated Infections (DH 2008)CLINICAL & PROFESSIONAL RESPONSIBILITIES
• Adhere to relevant code of practice of professional body.
• Registered practitioners who are non-medical prescribers are accountable for their prescribing activities by ensuring they are aware of their Professional accountability and any restrictions or special considerations in their prescribing practice.
• Maintain and utilise advanced clinical skills to analyse and interpret history of illness, presenting symptoms and physical findings to enable diagnosis, planning and treatment of the patient.
• To implement nursing care as per care plan as discussed with the Team Leader and to make accurate observations of the physical, mental, social conditions of the patient and / or carer and report these back to the Team Leader.
• To implement care based on research and from any post registration course undertaken.
• To develop competency in wounds care.
• The administration of drugs should be undertaken in line with Trust Policies and Procedures and in following the NMC Guidelines for administration of Medicines Act 1992 and Misuse of Drugs Act 1991ADMINISTRATIVE RESPONSIBILITIES
• Ensure patient records are kept up to date and accurate and recording is done in line with Trust policies and proceduresTEACHING & TRAINING RESPONSIBILITIE
• To support the development of junior staff through clinical supervision and mentoring.
• To attend mandatory training, including Safeguarding training according to Trust and local policy.
• To demonstrate a commitment to personal continuing education.RESEARCH & AUDIT
• To participate in any research undertaken in the unit.
• To actively assist in the Departments Audit ProgrammeLINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES
• To act as preceptor /mentor to new members of staff, facilitating the achievement of their competencies throughout their preceptorship/orientation period in close collaboration with the ward manager and the nursing team
• To act as mentor to pre-registration nurses and other students/visitors to the ward ensuring that support and instruction is provided as appropriate.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• 1st Level Registered Nurse (degree/diploma)
• Current NMC Registration
• Evidence of continuing professional development

Knowledge and Experience

Essential

• Able to demonstrate knowledge of NMC professional standards for practice contained within the code
• Experience of working in a clinical environment
• Understand requirements for NMC professional Revalidation
• Experience of working within a multi-disciplinary team
• An understanding of national, regional and local NHS issues
• Experience of providing and receiving complex, sensitive information

Skills

Essential

• Excellent communication skills with the ability to network and build relationships at all levels
• Effectively prioritises and co-ordinates own workload
• Ability to de-escalate complex situations
• Ability to communicate effectively (written, verbal and non verbal communication) with patients/relatives and carers and all members of the multi-disciplinary team
• Awareness of the need for confidentiality at all times
• Computer literacy e.g. experience of electronic patient record

Other

Essential

• Frequent moderate effort for several short periods of time such as manual handling of patients and equipment
• Frequent concentration required for drug calculation and administration
• Dealing with frequent interruptions and competing demands
• Ability to work within highly distressing or emotional circumstances e.g. end of life care
• Ability to communicate distressing information
• Ability to communicate in a challenging environment
• Able to carry out direct clinical care as required on ward or department
• Potential blood or body fluids exposure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

St Helens Hospital

Marshalls Cross Road

St Helens

WA9 3DA

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see job description for further details on duties and responsibilities

Please be aware that we may close a vacancy earlier than stated should a sufficient number of applications be received, you are therefore advised to apply at your earliest convenience.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• Educated to GCSE levels standard or equivalent in Maths and English
• Evidence of good written and verbal communication skills
• ECDL or TLM equivalent experience of using Microsoft Office Software Packages

Experience

Essential

• Experience of dealing with the public, both face to face and on the telephone
• Previous receptionist or administrative experience

Desirable

• Experience of working in the NHS or similar Health Care Setting

Skills

Essential

• Typing and keyboard skills
• Understanding of confidentiality
• Good interpersonal skills including tact and diplomacy
• Good Customer Service skills and ability to deal with service users in a professional and positive manner
• Ability to prioritise own workload
• Ability to act on own initiative and understand limitations of own role and knowledge
• Flexibility, reliability and punctuality
• Ability to work in a sensitive, confidential and non-judgemental manner

Other

Essential

• Light physical effort
• At keyboard for long periods
• Combination of sitting, standing and walking
• Concentration for accessing and updating patient details, answering queries and data inputting
• Occasionally speaking to distressed or emotional service users either by telephone or face to face
• Ability to be mobile and able to work in all venues across Sefton as and when required
• Use of computer for long periods
• Office conditions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Ormskirk District General Hospital

Wigan Road

Ormskirk

L39 2AZ

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

OVERALL PURPOSE: To utilise specialist skill and knowledge in providing a high level of practical and emotional care. Provide support to patients and their families who are in the last year of life and whose preferred place of care is home.

JOB PURPOSE: The HCA will assist in the identification of health needs and participate in the delivery and evaluation of care that meets the needs of the designated patient caseload. Working in partnership with a range of health care professionals they will undertake a range of delegated tasks that include:

· Supporting admission/discharge of patients

· Provide care to enable patients to remain at home

· Bereavement support

CLINICAL CARE

· Under the direction of the healthcare professional, participate in the assessment, admission and discharge and handover of patients.

· Assist in the management of continence including catheter drainage, stoma care and incontinence garments.

· Provide support and assistance to professionals in the implementation of plans of care for individual patients.

· Assist with washing, bathing, showering, dressing, undressing, hair and oral care as part of 72-hour care package.

· Recognise when patients’ symptoms or general well-being has changed and report to nurse in charge.

· Monitor and report pressure area concerns.

· Respond appropriately to clinical emergencies to ensure the patient receives appropriate care.

· Ensure the safe handling and mobilisation of patients and when necessary to assist in the transportation of patients.

· Chaperone patients to and from home/hospital/hospice following assessment by a registered nurse, to maintain patient safety.

· Care for the body after death and support family members/carers appropriately.

· Respond to patient requests for non-clinical information to improve communication.

· Facilitate an effective and efficient handover of patients between each community service.

· Provide practical comfort, care and support to patients, carers, and families. Ensure that patients receive high quality clinical and personal care and a good patient experience, having regard for their customs, religious beliefs, and doctrines.

· Recognise the patient’s right to privacy, dignity and confidentiality, showing due regard for the patient’s property.

· Act as an advocate for patients to ensure a patient-orientated approach to the delivery of care.

PSYCHOLOGICAL CARE

· Lead the ‘what matters to me’ conversations with patients and families incorporating PPD discussions and ensuring information is passed on to appropriate health care professionals involved in care.

· Provide comfort and support to patients, carers, and family, including bereavement support.

· Ensure Trinity community nursing service is represented in a professional and compassionate manner.

· Work alongside Clinical Psychologist/ Linden Centre/Clergy to ensure psychological needs of patient and family are met.

· Report/ Discuss any safeguarding concerns to adult safeguarding lead.

MANAGEMENT OF DESIGNATED COHORT OF PATIENTS

· Support the transfer of information via Team leader/ CNS manager at shift handover regarding patient’s progress.

· Attend and actively participate in care planning meetings, case conferences and Complex MDT neighbourhood meetings.

· Ensure all essential information is collated on EMIS for your designated cohort of patients.

· Record a summary of care at agreed designated times.

· Report any concerns back to nurse in charge.

· Take responsibility for the organisation of care and support to patients and families, following the plan of care outlined by qualified lead nurse.

· Accommodate a flexible work shift pattern covering a 24-hour rota.

GENERAL RESPONSIBILITIES

· To undertake all mandatory training as required by Trinity hospice and palliative care services.

· Participate in appropriate in-service training as and when required.

· Maintain the strict confidentiality of all information acquired especially regarding patients and staff.

· To ensure all documentation is contemporaneous, clear, and accurate and plans of care are updated in accordance with the needs of the patient.

· To undertake an appraisal and personal development review annually, and through self-development continuously update and improve knowledge and competencies.

· To be a co-operative and supportive member of the Trinity staff team, ensuring that all members are aware of any issues in the post holders’ workload, which may affect other members of the Trinity team.

· Act in accordance with Trinity hospice values and associated behaviours.

· To support volunteers utilised in your area and to develop working relationships providing regular feedback on their performance.

· To take responsibility for being up to date with current policies and procedures and to adhere to these.

· Attend staff meetings

· Promote best practice in relation to health and safety.

· To always promote the Hospice philosophy and uphold Trinity’s core values.

· Make use of available opportunities to extend clinical and professional knowledge.

· Develop and maintain communication skills at a high level when speaking to patients, families, and other health care professionals.

· Maintain personal development plan.

This job description is not exhaustive and is subject to review in conjunction with the post holder and according to future changes/developments in the service.

Person Specification

Qualifications

Essential

• English language GCSE Grade C or above or Equivalent
• NVQ 2 or equivalent experience

Desirable

• IT competency qualification and/or use of EMIS

Personal Attributes

Essential

• Pleasant, warm personality with a kind and sympathetic attitude
• Self motivated
• Demonstrate a commitment to caring for people
• Ability to adjust to change
• Flexibility regarding working rota
• UK Driving license and access to car
• Commitment to the vision, values, and objectives of Trinity Hospice
• Ability to work unsociable hours

Knowledge, Skills & Abilities

Essential

• Able to communicate well verbally and in writing
• Ability to follow instructions
• Basic IT skills including Word (e.g., able to log-in, use email, check calendars etc., and log out)
• Able to physically carry out duties of this role (see Job Description)
• Able to follow instructions and use own initiative
• Willingness to learn new tasks, procedures, or methods

Other

Essential

• Willingness to work unsocial hours
• A flexible approach to working patterns

Experience

Essential

• Three years experience in health care setting
• Have ability to establish good working relationships and works well in a team

Desirable

• Community experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Trinity Hospice

Address

Low Moor Road

Blackpool

Lancashire

FY2 0BG

United Kingdom

Employer's website

https://www.trinityhospice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB DESCRIPTION

JOB TITLE: Bank Staff Nurse

REPORTS TO: Departmental team Leader / Clinical Services Manager

MAIN RESPONSIBILITIES:

• To deliver high quality nursing care to people with palliative care needs on the Inpatient unit, Day Services and Outpatient department and in the patients own home

CORE TASKS:

• Ensure that Hospice policies, procedures and standards are adhered to at all times; with particular regard to those concerning confidentiality, information governance, health and safety, and infection control.

• To plan, assess and implement patient care plans according to Hospice policies and procedures.

• Monitor patients condition, identify changes in condition and adapt care according to changes identified, incorporating high standards of individualised care.

• Ensure patients nutritional needs are met.

• Maintain accurate and legible records.

• To prioritise workload according to patient need.

• Communicate effectively with service users at all times.

• To provide family and bereavement support to relatives/carers.

• Ensure that Hospice policies, procedures and standards relating to drug control are adhered to at all times in accordance with NMC Standards for Medicines Management (NMC 2010).

• To communicate effectively and work collaboratively with members of the multidisciplinary team (MDT) ensuring the delivery of a coordinated service and the maintenance of good working relationships with all members of the MDT.

• Ensure the correct storage, handling and utilisation of Hospice equipment and supplies.

• Ensure that effective health and safety procedures are implemented and maintained and any risks to patient/staff safety are highlighted for action.

• Apply infection control measures ensuring that any risk associated with the prevention and control of infections are reported immediately.

• To utilise basic IT skills including use of Microsoft office, internet, email and inputting onto the Hospice patient data base.

• To enter shift availability onto the Hospice eRostering system.

• Maintain competency to practise by regularly updating nursing skills and completing mandatory training.

• Deal with questions, concerns and complaints from patients, their families and carers as appropriate and according to Hospice policies and procedures.

• Record and report all accidents, complaints and untoward incidents according to Hospice policies and procedures.

• Contribute to team meetings and handovers.

• To comply with the NMC Code of Professional Conduct (NMC 2008).

This document is intended to convey an outline of the post and the post-holders responsibilities.

Person Specification

Qualifications

Essential

• First Level Registered Nurse Qualification (NMC registered)
• Documentary evidence of continuing professional development
• Willingness to work towards a degree level module in end life/palliative care
• Knowledge of current best practice in nursing care.

Desirable

• Palliative care qualification, e.g.
• ENB 931 or equivalent
• ENB 285

Practical & intellectual skills

Essential

• Understanding and sensitivity to the needs of patient with a life limiting illness/ their families and carers
• Liaison with other agencies and professionals
• Good communication, record keeping and organisational skills
• Computer literacy

Desirable

• Counselling skills/communication skills training

Experience

Essential

• Experience of working with adult patients.
• Understanding of professional nursing issues.
• Ability to relate nursing experience to a palliative care setting.

Desirable

• Experience of working in a palliative care setting

Equal Opportunities

Essential

• To have an understanding of, and an ability to promote and implement equal opportunities
• Commitment to client-centred, non discriminatory practice

Disposition/ attitude

Essential

• Evidence of an ability to work independently and as part of a team
• Ability to relate positively to colleagues and members of the MDT
• Demonstrate an understanding of confidentiality and information governance
• Positive attitude to change and flexible working practices

Health & Physical

Essential

• Good attendance record
• Ability to move and handle people and equipment
• Vaccination appropriate to the job role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Pendleside Hospice

Address

Colne Road

Reedley

Burnley

Lancashire

BB10 2LW

United Kingdom

Employer's website

https://www.pendleside.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

As our HCA you will support the wider clinical team in delivering high quality care to our patients. Your must be experienced and competent in:

• Phlebotomy (venepuncture)
• NHS Health Checks
• Blood pressure monitoring
• Height, weight and BMI measurements
• New patient health assessments
• Recording clinical observations accurately
• Infection prevention and control procedures
• Working within a primary care environment

Person Specification

Qualifications

Essential

• Good standard of general education.
• Qualified in phlebotomy

Experience

Essential

• Minimum of 1 years experience in a HCA or Health Care Support Worker role

Desirable

• Experience of working in a GP Practice
• Experience of using EMIS

Personal Qualities

Essential

• Excellent communication and interpersonal skills
• Compassionate, professional, and patient-focused
• Work effectively both independently and as part of a team
• Maintains confidentiality and adheres to professional standards
• Organised, flexible, and reliable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Withnell Health Centre

Address

Dr Dawouds Surgery

652 Preston Road

Clayton-le-woods

Chorley

Lancashire

PR6 7EH

United Kingdom

Employer's website

https://www.withnellhc.co.uk (Opens in a new tab)

Job description

Job responsibilities

BERRY LANE MEDICAL CENTRE

BERRY LANE

LONGRIDGE

PRESTON

PR3 3JJ

TEL: 01772 376777

JOB DESCRIPTION

JOB TITLE: MEDICAL RECEPTIONIST / CARE CO-ORDINATOR

REPORTS TO: PRACTICE DIRECTOR

HOURS OF WORK: 37 HOURS PER WEEK

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits into the visit book, ensuring careful recording of all relevant details in line with practice guidelines
• Action repeat prescription requests and ensure that they are ready for collection by the patient within specified timescales.
• Ensure that all associated paperwork is completed for all surgeries and clinics
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required.

• Patient notes and correspondence:

o Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to

o Ensure correspondence, reports, results etc are scanned promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

o Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.

• Premises:

o Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

o When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

• Ensure that all new patients are registered onto the computer system promptly and accurately
• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.
• Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Experience

Essential

• Experience of working directly with members of the public in a
• busy office environment
• Experience of answering telephone calls in a high volume
• environment
• Experience of working in an administrative office environment
• Experience of working as part of a team
• Experience of a Customer Care/Service role

Desirable

• Experience of working directly with members of the public in
• general practice or other NHS environment

Qualifications

Essential

• Good general secondary education
• Educated to GCSE level standard to include Maths and English

Desirable

• NVQ in customer care, administration and business or equivalent qualifications

Other

Essential

• Accurate and thorough approach
• Interested in learning new skills and taking on new challenges
• Confident personality
• Highly motivated

Skills and Knowledge

Essential

• Excellent keyboard and computer skills.
• Excellent communication skills.
• Excellent verbal communication skills and the ability to deal
• with people in person and on the telephone.
• Strong appreciation of customer service skills.
• Proven organisational ability.
• Ability to work with a wide variety of tasks and under pressure.

Desirable

• Experience of using a GP clinical computerised system.
• Experience of using Microsoft word and excel.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Berry Lane Medical Centre

Address

Berry Lane

Longridge

Preston

Lancashire

PR3 3JJ

United Kingdom

Employer's website

https://www.berrylanemedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Operational Planning

• To contribute to the development of a stakeholder engagement plan that is aligned to the service delivery objectives and standards required by the Lead Employer.
• Facilitate the provision of workforce information to enable the development of workforce plans.

HR Service Delivery

• To support and lead on a variety of key HR projects to enhance the employee experience and continually improve HR services.
• Support managers with disciplinary, grievance and respect at work investigations, and participate in formal hearings and appeals as required
• Provide an Employment Advisory service on of terms and conditions of service, Trust Policies and procedures and HR best practice
• Support stakeholders in the provision of advice and guidance in line with the relevant policy throughout the Post Graduate Doctor and Dentist Lifecycle.
• Support the specialty schools in improving the health and wellbeing of their Post Graduate Doctors and Dentists in Training by managing sickness absence in line with Trust policy by:-
• Facilitate the provision of timely and appropriate workforce information to stakeholders on attendance
• Maintain accurate and up to date absence monitoring and management information to support stakeholders in optimising attendance
• Providing advice on long term sickness management issues
• Coordinating the sickness review meetings
• Advise on ill health retirement/medical terminations as appropriate
• Provide guidance to stakeholders and staff on the consultation process for the management of change.
• Provide support by assisting with documentation, attending consultation meetings and one to one meetings as required.
• Identify staff requiring redeployment, and liaise with the recruitment team to ensure access to suitable alternative employment
• Maintain accurate HR records and filing systems, and keep up to date the Employee Relations tracker/ case log
• Implement & monitor compliance in relation to data protection, equality and diversity and other HR related legislation.

Policies & Procedures

• Comment on and contribute to the review and development of HR Policies and Procedures
• Ensure compliance with HR Policies and highlighting risks to the Assistant HR Business Partner
• Supporting all stakeholders and Post Graduate Doctors and Dentists in Training with the end-to-end progression of the Attendance Management of Long Term sickness cases.
• Liaising with stakeholders to ensure the implementation and monitoring of management information to ensure any adjustments as implemented such as health and conduct
• Support the Assistant HR Business Partner with the management of complex cases such as health, conduct, Respect and Dignity at Work.
• Provide advice and guidance on the Junior Doctors 2016 Terms and Conditions of Service

Service Improvement & Change Management

• Support designated area of responsibility in modernisation, new ways of working and continuous improvement of the service.
• Contribute to the improvement activity & new ways of working to improve the efficiency and effectiveness of the HR department.
• Seek stakeholder feedback from designated area of responsibility and make recommendations to the HR Business Partner.
• Undertake and participate in projects as required.
• To continually promote equality and diversity and undertake equality impact assessments when required

Communications, Partnership & Staff Involvement

• Develop & maintain effective internal and external communication networks to support the delivery of the HR Strategy.
• Work in partnership with Staff Side representatives and support managers in the implementation and monitoring of partnership working.
• Work closely with other HR Colleagues to ensure a seamless HR Service to divisions optimising opportunities for working collaboratively towards the provision of an integrated HR & OD service
• Work in collaboration with key stakeholders such as Health, Education England Pay & Staff Services, Health, Work and Wellbeing, Workforce Planning, Equality Lead and Learning & Development

Performance Management

• Contribute to the development and achievement of any HR targets or performance indicators
• Ensure the provision of accurate and timely information to designated area of responsibility
• Support stakeholders in the analysis of HR metrics/ statistics, highlighting any trends.
• Support stakeholders in the development of action plans to address any areas which require improvement
• Coach and guide stakeholder on specific employment relations issues emphasising the importance of good record keeping and data protection.
• Line management responsibilities ensuring regular one-two-ones and careers conversations take place.

Teamwork & Development

• Be responsible for own development, including attendance at mandatory training and continually keep up to date with changes to employment legislation and best practice.
• Support HR colleagues in their continuous professional development including the Assistant HR Advisor and Absence Support Team.

PROFESSIONAL RESPONSIBILITIES

• Maintain Professional Registration
• Adhere to relevant Code of Practice of Professional body

ADMINISTRATIVE RESPONSIBILITIES

• Work in partnership with stakeholders to ensure the timely completion of HR documentation such as monthly school reports and absence dashboards
• Work in partnership with internal stakeholders to ensure accurate and timely processing of pay adjustments, incremental point changes, removal/ addition of protection on pay/ hour of work.
• Attend meetings and provide accurate minutes
• Assist stakeholders in the resolution of contractual queries
• Facilitate the monitoring of regular report on contractual matters, i.e. ETWD compliance, Employment Checks, Fixed terms contracts and Secondments, highlighting any areas of concern.

TEACHING & TRAINING RESPONSBILITIES

• Deliver training sessions on HR policies and procedures

Person Specification

Qualifications

Essential

• Educated to degree level and/or equivalent qualification and/or equivalent level of experience
• CIPD Level 5 qualified or willingness to work towards
• Evidence of continuing professional development or equivalent experience

Desirable

• Employment Law Qualification

Knowledge & Experience

Essential

• Operational HR experience gained within a unionised environment
• Sound knowledge of employment law and HR best practice
• Employment relations - staff side partnership working
• Knowledge of NHS terms and conditions of employment
• Understanding of terms and conditions of contracts of employment
• Good understanding of the challenges affecting the NHS

Desirable

• Employee Relations Experience
• Experience of working in a HR role in the NHS or public sector organisation
• Experience of HR across more than one area of expertise e.g., employee relations, recruitment, organisational
• Knowledge of TUPE legislation
• Knowledge of capacity/resource planning; re-organisation/redundancy handling

Skills

Essential

• Excellent communication skills
• Well organised and ability to work under pressure
• Ability to analyse and interpret HR statistics
• Competent user of Information Technology
• Good interpersonal skills and ability to develop good working relationships with people at various levels
• Ability to plan effectively and work to tight deadlines
• Excellent attention to detail
• Achievement focused
• Ability to constructively challenge ways of working
• Successfully supporting and delivering multiple HR projects

Desirable

• Negotiation skills

Other

Essential

• Flexible approach to work
• Ability to travel to attend meetings off site by own car/access to assisted driver
• Customer focussed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Jubilee Court

Waterside

St Helens

WA9 1TT

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)