Job description

Job responsibilities

Please see job description for full details.

We want to hear about your genuine experience, skills and motivations, expressed in your own words. All examples and statements provided must be truthful, factually accurate and drawn from your own experience.

You may use AI tools to support drafting or proofreading; however, candidates remain responsible for the content of their application. Applications should accurately reflect your knowledge, skills and experience. Applications that do not do so may not progress through the recruitment process.

Greater Manchester is at the forefront of health and care integration, with ambitious plans to improve population health, tackle inequalities and deliver more care within neighbourhoods. This role offers the opportunity to help shape the infrastructure needed to enable that transformation.

Person Specification

Qualifications

Essential

• Educated to master's level or equivalent level of experience of working at a senior level in specialist area

Desirable

• Member of Royal Institution of Chartered Surveyors

Experience

Essential

• Demonstrable experience of successful management of complex estate programmes of work within NHS
• Proven experience of successfully managing and delivering complex, high value programmes using a structured programme management, process and programme management methods, principles, techniques, and tools
• In depth understanding of primary, community care estate and NHS property services
• Evidence of working within an estates environment
• Excellent communication skills with the ability to communicate with a variety of audiences in a number of different situations

Skills

Essential

• Evidence of strategic thinking and innovation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Greater Manchester Integrated Care

Address

Tootal Buildings

56 Oxford Street

Manchester

M1 6EU

United Kingdom

Employer's website

https://www.gmsharedservices.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Help to ensure the Service Desk attains and seeks to improve internally set and customer facing targets.

Monitor and action the IT Service Desk queue for the team, efficiently responding to queries within agreed Service Level Agreements. Customers/Users should be kept informed of progress.

Escalate customer issues and requests to Service Desk Supervisors.

Assess the impact and urgency of calls to enable appropriate prioritisation in line with Service Level Agreements

Champions a customer-focused approach and the delivery of high-quality products that respond to customers needs.

Participate in the review and resolution of major incidents where required

Assist in the maintenance of IT asset inventories as required.

Be able to work within other IT Service Desk teams as required by the needs of the service.

Prepared to undertake and complete tasks outside of their job description on an as-required basis in response to business demands.

Undertake other duties that are considered to be within the general scope of this post as required by the Service Desk Supervisor.

Person Specification

Qualifications

Essential

• 5 or more GCSE level qualifications including English and Mathematics at grade A to C or equivalent.

Desirable

• ITIL Foundation

Experience

Essential

• Previous experience of working providing second line support for IT Systems in a complex IT support environment using ITIL principles.

Desirable

• Previous experience of working in an NHS environment providing second line support for IT Systems in a complex IT support environment using ITIL principles.

Knowledge

Essential

• Knowledge of supporting a broad range of IT equipment and services including desktops, printers and network environments.

Desirable

• LOA NHS MAIL Administration
• Strong knowledge of National NHS applications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Greater Manchester Integrated Care

Address

St. James's House / hybrid working

Pendleton Way

Salford

M6 5FW

United Kingdom

Employer's website

https://www.gmsharedservices.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be the first point of contact for telephone queries. This could be from a variety of sources including colleagues, other professionals or members of the public.

Inputting case notes and accurately updating the data management system is an important and integral part of the role, where attention to detail is essential.

Good communication skills along with the ability to plan and prioritise your workload is essential.

Arranging various meetings on behalf of the Nurse Assessors, such as MDTs and Review meetings.

Person Specification

Knowledge

Essential

• Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access
• Understanding of Confidentiality and Data Protection Act

Desirable

• Knowledge of NHS issues

Qualifications

Essential

• English GCSE or equivalent
• IT skills/relevant qualifications

Desirable

• Typing qualifications

Experience

Essential

• Administrative/ secretarial experience including initiating and maintaining office systems
• Demonstrable experience in dealing with the public

Desirable

• Experience of minute taking

Competencies

Essential

• Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users; ability to handle sensitive situations
• Ability to work under pressure in a busy working environment and able to multi-task
• Effective team working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Greater Manchester Integrated Care

Address

1st Floor, Stopford House

Piccadilly

Stockport

SK1 3XE

United Kingdom

Employer's website

https://www.gmsharedservices.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will support the Head of Finance to deliver an effective and efficient financial accounting function to NHS Greater Manchester, ensuring compliance with policies and procedures, accounting standards and NHS England requirements.

This role will encompass the management and supervision of the Accounts Payable function including the efficient and timely processing of invoices, ensuring achievement of the Better Payments Practice Compliance code.

The role will also have a focus on the introduction of the purchase order system and internal compliance with this process ahead of the new general ledger introduction and the implementation of No PO, no payment. The focus of work may be varied as business needs dictate, and therefore a flexible approach is required.

Person Specification

Qualifications

Essential

• Professional Registration
• CCAB qualified or educated to a masters degree or equivalent

Experience

Essential

• Significant experience in a finance function of a large / complex organisation, preferably public sector
• Experience of managing a team
• Experience of drafting briefing papers and correspondence for Executive level meetings
• Highly developed skills in Microsoft office applications.
• Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
• Ability to plan and organise a broad range of complex activities to tight deadlines and maintain a high standard of work.

Desirable

• Experience of creating and giving presentations to a varied group of internal and external stakeholders
• Broad knowledge of the NHS and the local authority agenda and ability to make the links between policy initiatives and direction.
• Knowledge of NHS Finance regime

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NHS Greater Manchester Integrated Care

Address

Tootal Buildings

56 Oxford Street

Manchester

M1 6EU

United Kingdom

Employer's website

https://www.gmsharedservices.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

KEY DUTIES AND RESPONSIBILITIES

Be the lead expert in your field, providing expert advice, leadership and being the highest point of escalation for the team.

Be responsible for all aspects of cyber governance, risk and compliance. You will implement and monitor a strategic, comprehensive information security cyber program to ensure appropriate levels of confidentiality, integrity, availability, safety, privacy and recovery of information assets owned, controlled or/and processed.

COMMUNICATION

Presents highly complex, sensitive or technical information about projects, initiatives and services to a wide range of stakeholders in a formal setting.

Required to explain highly complex technical issues in a simple, non-technical manner for customers

INFORMATION RESOURCES, ANALYSIS AND DECISION MAKING

• The post holder is responsible for the development, maintenance, and interpretation of highly complex cyber security information resources, including strategic risk registers, threat intelligence reports, maturity assessments, metrics dashboards, control assurance evidence, and compliance documentation (e.g., DSPT toolkit submissions, Cyber Essentials assessments, ISO 27001-aligned frameworks).

Person Specification

Qualifications

Essential

• Minimum of a Masters degree level qualification relevant to the role or demonstrable equivalent level of experience.
• Specialist cyber related qualification.

Professional Registration

Desirable

• Registered member of professional informatics body such as UKCHIP, BCS, Assist etc.

Experience

Essential

• Extensive experience of both imputing into and formulating short, medium and long term strategic plans and policies.
• Extensive experience of project and change management skills and/or techniques.
• Extensive experience of all aspects of people management, from recruitment to dealing with disciplinary matters.
• Substantial experience of working to tight KPI's/targets with the ability to work well under pressure to achieve these.
• Experience of working in a large and complex multi-tiered environment.
• Highly developed specialist knowledge, underpinned by theory and experience.
• Previous experience of strategy planning and development for IT architectures.
• Extensive experience of cyber/architectural analysis, design, development, procurement and deployment.
• Extensive knowledge of IT infrastructures, systems and management processes acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level or equivalent.
• Evidence of post qualifying and continuing professional development.
• Broad and detailed knowledge of IT infrastructure, architecture, software and systems.
• A firm understanding of design, optimisation, deployment and management processes of network and hardware infrastructures.
• Knowledge and experience of development architecture life cycles and governance processes.
• Must understand the background to and aims of current healthcare and appreciate the implications of this on engagement
• Should have an appreciation of the relationship between NHS England, commissioning, provider and support organisations.
• Good concentration skills, required to concentrate for prolonged periods to analyse highly complex IT information and meet multiple demands on an ongoing and daily basis
• Ability to work out-side normal office hours and participate on an on-call rota.

Desirable

• Previous experience of working in digital in the NHS or a healthcare setting.
• Previous experience of managing a function comprising of multiple teams.

Knowledge

Essential

• Highly developed and expert knowledge of digital best practice and procedures.
• Excellent understanding of information security and information governance.
• Extensive working knowledge of current practices and issues in the cyber field.
• Strong communication skills and the ability to negotiate, influence and facilitate effective interaction with key stakeholders and suppliers.
• Developed communication skills for delivering key messages to a range of stakeholders both internal and external (including outside the NHS) to the organisation, some at very senior level.
• Good presentation skills for conveying complex concepts.
• Ability to use informed persuasion to influence others.
• Able to communication complex technical information to not technical people using simple, explanatory language that is understandable.

Competencies

Essential

• Excellent analytical and problem-solving skills.
• Exceptional communication skills in order to convey highly complex and highly sensitive digital / cyber issues to a non-digital / cyber audience
• Good judgement necessary to choose the best solution from complex architectures with a range of options.
• Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery.
• Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution.
• Acknowledged as an expert in cyber security.

Other

Essential

• Evidence of planning and delivering programmes and projects and services on time.
• Team working skills.
• Ability to move between details and the bigger picture.
• Previously responsible for a budget, involved in budget setting and working knowledge of financial processes.
• Demonstrates honesty and integrity and promotes organisational values.
• Embrace change, viewing it as an opportunity to learn and develop.
• Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales.
• Interpreting national policy for implementation.

Employer details

Employer name

NHS Greater Manchester Integrated Care

Address

Tootal Buildings

Manchester

M1 6ED

United Kingdom

Employer's website

https://www.gmsharedservices.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

- Help to ensure the Service Desk attains and seeks to improve internally set and customer facing targets.

- Monitor and action the IT Service Desk queue for the team, efficiently responding to queries within agreed Service Level Agreements. Customers/Users should be kept informed of progress.

- Escalate customer issues and requests to Service Desk Supervisors.

- Assess the impact and urgency of calls to enable appropriate prioritisation in line with Service Level Agreements

- Champions a customer-focused approach and the delivery of high-quality products that respond to customers needs.

- Participate in the review and resolution of major incidents where required

- Assist in the maintenance of IT asset inventories as required.

- Be able to work within other IT Service Desk teams as required by the needs of the service.

- Prepared to undertake and complete tasks outside of their job description on an as-required basis in response to business demands.

- Undertake other duties that are considered to be within the general scope of this post as required by the Service Desk Supervisor.

Person Specification

Qualifications

Essential

• 5 or more GCSE level qualifications including English and Mathematics at grade A to C or equivalent. Exposure to ITIL Practice Evidence of technical training to first level support.

Desirable

• ITIL Foundation

Experience

Essential

• Previous experience of working providing second line support for IT Systems in a complex IT support environment using ITIL principles.

Desirable

• Previous experience of working in an NHS environment providing second line support for IT Systems in a complex IT support environment using ITIL principles.

Knowledge

Essential

• Knowledge of supporting a broad range of IT equipment and services including desktops, printers and network environments.

Desirable

• LOA NHS MAIL Administration
• Strong knowledge of National NHS applications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Greater Manchester Integrated Care

Address

St. James's House / hybrid working

Salford

M6 5FW

United Kingdom

Employer's website

https://www.gmsharedservices.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

COMMUNICATION

The post holder will be required to:

Co-ordinate and manage MDT processes in regard to NHS Continuing Healthcare and NHS funded Nursing Care and Sec 117 processes for patients who are subject to Mental Health Act legislation.

Be responsible for presenting appropriate cases to GMICB funding panels.

Manage challenge and conflict in regard to NHS Continuing Healthcare processes and decision making.

Ensure GMICB is represented appropriately to service users, their relatives/power of attorney.

Work collaboratively and act as a specialist resource to all stakeholders in both an advisory and directional capacity.

Be influential within a complex and challenging environment.

Provide and receive complex, sensitive information relating to patients care, home circumstances, diagnosis and clinical condition.

INFORMATION RESOURCES, ANALYSIS AND DECISION MAKING

Ability to critique and analyse clinical and social information regarding person centred assessment and sound decision making.

Analysing complex facts or situations such as clinical need, treatment and care options, diagnosis and safety of care package, patient health and social circumstances and ability to manage independently.

Knowledge of budgetary management.

They will manage confidential information provided to the GM ICS to support patient care, ensuring that the requirements of the Data Protection Act and the GDPR are met.

To reference the areas of health inequality identified through the Joint Strategic Needs Assessment (JSNA).

Support the analysis, interpretation, and production of reports regarding S.117 packages of care for the Mental Health Investment Standard providing expertise in Mental Health and Learning Disability via Analysis, interpretation and presenting complex data related to patient needs. There may be conflicting information (such as public safety, least restrictive practice, conflicting guidance, opposing patient wishes and Court of Protection orders where judgement is required regarding unique situations which do not have obvious solutions) to highlight issues, risks and support decision making where there are a range of options to committees, ICP and other budget holders as required

This includes analysing written evidence that may be emotionally distressing information, including child sexual abuse and violent criminality such as murder and manslaughter which the individual may have been victim, perpetrator, or both, in order to make commissioning decisions

PLANNING & ORGANISATION

Able to work under pressure within an agreed time frame.

Ensure that all statutory reviews of patients on the ICS Mental Health and Learning Disability caseload are completed in line with national guidance.

In accordance with the Health and Safety at Work Act 1974 and subsequent legislation the post holder is required to undertake a proactive role in the management of risks in all their actions. This includes:

Undertaking risk assessments in line with GM ICS risk assessment process.

Reporting all incidents, near misses and hazards in line with GM ICS reporting arrangements/system.

Undertaking a statutory duty of care for your own personal safety and that of others

Attending all statutory and mandatory health and safety training, appropriate to the role.

Ability to work effectively to meet post requirements and re-prioritise workload as the situation demands.

They will act as advocate for the patient and will provide complex case management for the mental health and learning disability patient caseload.

They will liaise with the wider multi-disciplinary team to ensure that the commissioned package of care in the community setting meets the patients needs and is good value for money.

They will support the funding panel process through the provision of evidence- based case information and robust care planning to enable decision making

They will respond to day-to-day enquiries from patients, providers and stakeholders.

Plan and organise complex activities such as multidisciplinary and clinical meetings regarding patients care planning and strategic planning for mental health and complex care services.

PATIENT/CLIENT CARE

Responsible for monitoring and ensuring that the standards of care are meeting the expectations of the ICS, in both hospitals, care home, supported accommodation, patients own homes and specialist placements settings in line with Better Standards for Health, and Mental Capacity Act 2005.

To practice competencies developed within the scope of professional practice.

Provide Specialist advice in relation to patient care such as advice concerning care packages, appropriate placements for care, standards of care and treatment to the CHC Team, local authority and NHS Trusts as required.

Critical analysis of available information, including but not limited to medical and nursing notes to establish critical history of the service users relevant needs to produce a specialist nursing assessment.

Ensure appropriate continuity of care by appropriate transfer of information to ensure high standards of care.

Provide a range of highly complex skills, to assess and make sound clinical decisions regarding the establishment of care plans to support suitable placements in a timely manner.

Identify service users whose care needs could be met in a more appropriate setting.

Carry out joint assessments with Social Services colleagues to ensure appropriate placement of service users.

Be proactive in quality assurance and identifying deficits in patient care, reporting these into the ICS quality mechanisms.

Assist in training of students and multi-agency training development, as required.

Promoting discharge to the service users own home when feasible, with direct knowledge of community care provision.

The case management includes patients with individual packages of care commissioned by the ICS (as they are not all on the caseload of Continuing and complex care)

Maintain commissioning case management of highly complex commissioned packages of care.

The post holder is responsible for ensuring the effective case management of mental health patients and for people with learning disabilities. This includes attending, overseeing and influencing CPA and other patient meetings, completing Safe and Well checks, within the boundaries of the role and with support from senior colleagues, acting as respondent to legal cases involving the judicial system and instructing solicitors and providing clinical supervision to other professionals.

The post holder will be responsible for the scrutiny of Out of Area placements to deliver improved quality, patient experience and value for money. This is done in a context of quality governance, taking advice from colleagues who are experts in quality and safeguarding. This ensures people are placed closer to home.

Reviewing the use of 1:1 observations that GMICB part or wholly funds, inclusive of CHC, S.117 and other health funding streams, and providing support to the relevant case managers to ensure that packages of care are meeting patient needs in a least restrictive manner.

POLICY & SERVICE DEVELOPMENT

Providing specialist knowledge and expertise to ensure that appropriate case management informs the commissioning process and commissioning decisions.

Can be required to impart distressing information to families regarding placement and future care.

Advise and influence resolution with any parties involved in conflict regarding the assessed outcome of care.

Participate and lead, as necessary, in professional/multi-professional meetings and conferences as required.

Implements practices and procedures that impact beyond own work area such as complex care protocols, funding protocols and assessment pathways for mental health or complex patients including processes relevant to the national implementation of the Transforming Care Program.

Working with the Mental Health Commissioning lead, undertake contract negotiations for Learning Disability, Community and inpatient Eating Disorder services and third sector contract and grant agreements commissioned solely or jointly by GM ICB. This may involve having highly complex discussions where at times there may be disagreements.

Work in conjunction with Local Authority peers to support and implement the effective integration of commissioning and care within GMICB that is being led by the ICB and LA Executive Teams.

With the lead commissioner for mental health and LD, the post holder will lead the implementation, delivery and review of processes in support of the Transforming Care agenda within locality but also where appropriate to support Greater Manchester commissioning initiatives.

The post holder will support current processes, facilitate discussions and advise colleagues as to how best practice might be adopted in the definition of future processes, document those processes as they are agreed and oversee their delivery.

Hold Transforming Care commissioning responsibilities by chairing and drawing recommendations from Care and Treatment Reviews and maintaining oversight of the implementation of these recommendations.

Highlight exceptions and risks ensuring mitigating action can be taken to keep the programme on track.

Person Specification

Professional registration

Essential

• NMC Registration

Qualifications

Essential

• Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
• Evidence of an in date Registered Mental Nurse Nursing and midwifery registration.
• Evidence of post qualifying and continuing professional development

Experience

Essential

• Knowledge of Continuing and Complex health and specialist knowledge in a range of health care settings including mental health

Experience

Essential

• Must understand the background to and strategic aims of CHC and budgetary impact

Experience

Essential

• Should have an appreciation of the relationship between the Department of Health, NHS England and individual provider and commissioning organisations

Experience

Essential

• Experience of managing risks and reporting through governance processes.

Knowledge

Essential

• Experience of identifying and interpreting National policy and of researching best practice, interpreting its relevance and processes/ practices which could be implemented successfully to reform the service
• Evidence of planning and delivering work and projects and services on time.

Competencies

Essential

• Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales
• Interpreting national policy for implementation.
• Experience of managing a complex case load.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NHS Greater Manchester Integrated Care

Address

Unity House, Salford Civic Centre

Chorley Road

Swinton

M27 5AW

United Kingdom

Employer's website

https://www.gmsharedservices.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

COMMUNICATION

• Deal efficiently and courteously with queries and correspondence, both written and verbal from a wide range of internal and external customers.
• Complete all documentation and correspondence accurately and to a high standard in line with procedures and within agreed timescales.

INFORMATION RESOURCES, ANALYSIS AND DECISION MAKING

• Input information as required onto a range of corporate systems and service-specific platforms.
• Update and extract information from management information systems accurately and competently as required including the retrieval and collation of reports to agreed procedure.

PLANNING & ORGANISATION

• Provide support to senior officers as required, including organising and attending meetings as required, and taking minutes and action notes where requested.
• Contribute to the design, implementation and maintenance of high-quality management information systems and business support activities, providing comprehensive advice to stakeholders.

PATIENT/CLIENT CARE

• Deal efficiently and courteously with queries and correspondence, both written and verbal from a wide range of internal and external customers.

POLICY & SERVICE DEVELOPMENT

• Use initiative and established procedures to resolve queries at the first point of contact or escalate when appropriate to managers within agreed timescales and procedure.

FINANCIAL & PHYSICAL RESOURCES

• Procure, monitor, and maintain office stationery and equipment, ensuring changes are made in line with procedures, budgets and agreed timescales.

RESEARCH, DEVELOPMENT & AUDIT

• Provide accurate research and analysis support where required and produce a range of high-quality communication, such as emails, reports and briefing notes for various audiences and purposes including complex, confidential, and sensitive correspondence.

Person Specification

Qualifications

Essential

• Educated to at least NVQ level 4 in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Experience

Essential

• Demonstrable experience of working in a business support or administrative role support.
• Managing filing and/or cataloguing systems
• Experience of dealing with a range of office systems and undertaking desktop research to support service delivery
• Demonstrable experience of taking action to reduce inequalities

Knowledge

Essential

• Able to use Microsoft office and capable of developing competency on a range of bespoke case management platforms.
• Good literacy and numeracy skills with an ability to undertake calculations and produce letters and other documentation.
• Ability to engage with stakeholders to identify information needs and to know how to go about obtaining the relevant information.

Competencies

Essential

• Good interpersonal and communication skills and an ability to communicate clearly, concisely, accurately and in ways that promote understanding.
• Good levels of emotional intelligence, including high levels of empathy.
• Well organised, completes work on time and to required standard and is capable of prioritising own workload to meet deadlines.
• Able to interpret rules and guidelines and know when something needs to be referred to supervisor.
• Able to take minutes, including where this relates to unfamiliar subject matter.
• Able to process potentially distressing or emotional subject matter.
• Ability to work flexibly and creatively as part of an effective team.
• Able to work with uncertainty, change and ambiguity.

Other

Essential

• Self-motivated and able to deal with a demanding workload and deliver consistently to deadlines
• A desire to make a difference.
• Evidence of a commitment to ongoing professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Greater Manchester Integrated Care

Address

The Tootal Buildings

56 Oxford Street

Manchester

M1 6EU

United Kingdom

Employer's website

https://www.gmsharedservices.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Liaise with all providers with regard to any queries or discrepancies with invoices or accounts.

As first point of contact for providers queries, the post holder will use their own initiative and effectively manage challenging and situations when they arise, displaying a calm, polite attitude at all times. To provide a quality service and ensure effective communication with colleagues is delivered at all times.

The post holder will need to have good working relationships and be able to communicate effectively with professionals including nurses or social workers.

The post holder will be required to manipulate, analyse and interpret large amounts of both financial and non-financial data and understand that output from the CHC care package system is dependent on data input accuracy. The post holder will be required to transfer information into the CHC care package system with accuracy whilst taking into consideration the interdependencies between data input and output including financial forecasts. The post holder will also need to liaise with various departments to resolve financial queries or discrepancies, including but not limited to, providers, local authority, finance department, nurses.

The post holder will be responsible for the completion of Individual Service User Agreements (ISUPAs) following approval of funding.

Data management including data entry, data manipulation and general data and word processing using Access, Excel, Internet, e-mail and filing of records.

Assist in the management of the database registering, updating and generating reports, as required.

The post holder will regularly need to re-allocate/prioritise own tasks to ensure organisational requirements are met.

Although precedent and standard procedures are available, the post holder will be expected to make decisions, prioritise their workload and work largely without supervision; however advice will be available from the Line Manager if required.

The post holder will be required to provide procedural and non-clinical advice to NHS staff, Adult Social Care and other external agencies within the limits of their competency.

The post holder will be required to provide procedural and non-clinical advice to NHS staff, Adult Social Care and other external agencies within the limits of their competency.

Person Specification

Qualifications

Essential

• Good standard of education; GCSE English and Maths or equivalent
• NVQ Level 3 Business Admin (or equivalent) plus further training

Experience

Essential

• Understanding of financial systems and processes

Knowedge

Essential

• Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access
• Ability to manipulate, analyse, interpret and present large amounts of data
• The importance of working as part of a team as well as using own initiative

Desirable

• Knowledge of NHS issues
• Understanding of Confidentiality and Data Protection Act

Competencies

Essential

• Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users; ability to handle sensitive and confidential information
• Good organisational/planning skills with a methodological approach to projects
• Ability to work under pressure in a busy working environment and able to multi-task
• Ability to work on own initiative and able to prioritise own workload to ensure deadlines are met
• Ability to deal with people at all levels within the organisation and external agencies
• Standard keyboard skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Greater Manchester Integrated Care

Address

Trafford Town Hall

Talbot Road

Stretford

M32 0TH

United Kingdom

Employer's website

https://www.gmsharedservices.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will:

• Respond to calls and emails enquiries requesting information or assistance from external and internal channels in a professional and helpful manner, signposting appropriately.
• Distribute letters and other correspondence as required, securely and in line with information governance protocols.
• Be responsible for ensuring the digital system has accurate patient demographic information.
• Be required to take informal notes of internal meetings as required.
• Deal sensitively with service user details of a highly personal nature, avoiding breaches of confidentiality at all times.
• Ensure the data recording system has the correct financial codes to ensure that the locality is acting within the GMICB scheme of delegation.
• Be required to cover the administrative duties of other team member/s when they are on annual leave or sick leave

Previous applicants need not apply

Person Specification

Experience

Essential

• Previous Administrative Experience
• Knowledge of IT systems such as MS Word / Excel / Outlook
• Good understanding of confidentiality and data protection

Desirable

• Previous NHS Experience

Qualifications

Essential

• Educated to GCSE Level

Knowledge

Essential

• Basic knowledge of IT systems and software such as Outlook, Word and Excel
• Good Understanding of confidentiality and Data Protection Act

Desirable

• Knowledge of Continuing Health Care and NHSfunded Nursing Care processes

Compentencies

Essential

• Ability to work flexibly as a member of a team
• Good communication skills, i.e., able to communicate clearly and concisely both verbally and in writing
• Ability to prioritise own workload and demonstrate good time management
• Ability to deal with people at all levels within the organisation and external agencies when dealing with sensitive and confidential information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Greater Manchester Integrated Care

Address

Hattersley Hub

Stockport Road, Mottram

Hyde

SK14 6NT

United Kingdom

Employer's website

https://www.gmsharedservices.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The IT Logistics Officer is responsible for the operation of the NHS GM IT warehouse and, as such, responsible for the processing of goods-in and goods-out, as well as organising the layout and appropriate storage of stock. This includes the identification of demand, processing and distribution of orders and the collection/disposal of assets in adherence to government set processes and guidelines.

Additionally, the IT Logistics Officer will assist the IT Asset Management Officers in administrative tasks relating to Asset Management, warranty claims and the cataloguing of items. This includes (but not exclusively) the preparation of daily hardware dispatches, the assignment of assets to customer's companies, locations and end users, and the processing of disposal, delivery and collection tasks. They will also be required to use the NHS GM van to deliver and collect equipment to and from customer sites as required. On site disposals as well as the weekly disposal from the warehouse are required to be managed and completed.

For the full Job Description and Person Specification please download the attached document.

**Please note the successful candidate will need to be 25 years or over with a Full clean UK driving license held for a minimum of 1 year**

Person Specification

Qualifications

Essential

• NVQ Level 3 or equivalent qualification and or relevant experience
• Full Clean UK Driving License

Experience

Essential

• Experience of dealing with customers over the phone
• Experience of dealing with suppliers over the phone

Desirable

• Previous experience in a delivery / transportation role
• Previous experience of operating warehouse equipment, incl. forklift trucks

Knowledge

Essential

• Knowledge of receipting and ordering processes, including stock control, delivery and collection processes

Desirable

• Local knowledge of towns in the Greater Manchester area
• Some knowledge of IT hardware technologies

Competencies

Essential

• Skills for manipulating information, use of a range of software

Other

Essential

• Computer literacy and standard keyboard skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Greater Manchester Integrated Care

Address

Failsworth District Centre

Manchester

M35 0AD

United Kingdom

Employer's website

https://www.gmsharedservices.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Communication

The Greater Manchester Referral Management Team provides the first point of contact for patients and GM GP practices throughout the referral process. This role involves working closely with a range of healthcare providers to ensure patients receive a smooth and efficient service.

The post holder will communicate with patients, healthcare professionals and members of the public, providing clear, helpful information. They will respond to routine enquiries with empathy, professionalism and discretion, using tact and effective communication skills where needed.

Analytical and Judgement Skills

The post holder will:

• Manage and prioritise their own workload effectively, seeking guidance from their line manager when required.

Planning and Organising

The post holder will:

• Organise their work efficiently to ensure tasks are completed accurately and in a timely manner.
• Demonstrate a flexible and adaptable approach to meet changing priorities and service deadlines.

Patient Care

The post holder will:

• Deliver a proactive, responsive and patient-focused service, supporting patients throughout the referral and booking process.
• Provide timely and helpful support to patients and GP practices, responding to booking enquiries in a professional and understanding manner.

Human Resources

The post holder will be required to:

• Take responsibility for maintaining and developing their knowledge and skills through continuous professional development.
• Complete all mandatory training requirements.
• Work in line with NHS GM policies, procedures and values.

Information Resources

The post holder will:

• Interpret routine information and requests, taking appropriate action where required.
• Confidently use a range of Microsoft Office applications and other relevant systems to support the service.

Person Specification

Qualifications

Essential

• GCSE English Language

Experience

Essential

• Working knowledge of Microsoft Office including Word and Excel
• Good standard of keyboard skills with good attention to detail.

Desirable

• Experience of working in a Call Centre environment
• Demonstrable experience of working in an administrative environment and working with computerised data systems
• Understanding of Data Protection legislation

Knowledge

Desirable

• Systems such as eRS, Gateway, Cleric

Competencies

Essential

• Data accuracy test

Other

Desirable

• Good time keeping
• An ability to maintain confidentiality and trust
• Flexible approach to work

Employer details

Employer name

NHS Greater Manchester Integrated Care

Address

Tootal Buiding

56 Oxford St

Manchester

M1 6EU

United Kingdom

Employer's website

https://www.gmsharedservices.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Communication

The Greater Manchester Referral Management Team provides the first point of contact for patients and GM GP practices throughout the referralprocess. This role involves working closely with a range of healthcare providers to ensure patients receive a smooth and efficient service.The post holder will communicate with patients, healthcare professionals and members of the public, providing clear, helpful information. They willrespond to routine enquiries with empathy, professionalism and discretion, using tact and effective communication skills where needed.

Analytical and Judgement Skills

The post holder will: Manage and prioritise their own workload effectively, seeking guidance from their line manager when required.

Planning and Organising

The post holder will: Organise their work efficiently to ensure tasks are completed accurately and in a timely manner. Demonstrate a flexible and adaptable approach to meet changing priorities and service deadlines.

Patient CareThe post holder will: Deliver a proactive, responsive and patient-focused service, supporting patients throughout the referral and booking process. Provide timely and helpful support to patients and GP practices, responding to booking enquiries in a professional and understandingmanner.

Human ResourcesThe post holder will be required to: Take responsibility for maintaining and developing their knowledge and skills through continuous professional development. Complete all mandatory training requirements. Work in line with NHS GM policies, procedures and values.

Information ResourcesThe post holder will: Interpret routine information and requests, taking appropriate action where required. Confidently use a range of Microsoft Office applications and other relevant systems to support the service

Person Specification

Qualifications

Essential

• GCSE English Language
• Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Experience

Essential

• Working knowledge of Microsoft Office including Word and Excel
• Good standard of keyboard skills with good attention to detail.

Desirable

• Experience of working in a Call Centre environment
• Demonstrable experience of working in an administrative environment and working with computerised data systems
• Understanding of Data Protection legislation

Knowledge

Desirable

• Systems such as eRS, Gateway, Cleric

Competencies

Essential

• Data accuracy test

Other

Desirable

• Good time keeping
• An ability to maintain confidentiality and trust
• Flexible approach to work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Greater Manchester Integrated Care

Address

Tootal Buildings

56 Oxford St

Manchester

M1 6EU

United Kingdom

Employer's website

https://www.gmsharedservices.nhs.uk/ (Opens in a new tab)