Job summary

This is a vital role where you will initially start your training as an ICC Call Handler in one of our contact centre areas - 999, 111 or Patient Transport Services, overtime being placed on conversion courses & trained in all three areas.As a Call Handler you will be the main point of contact for the person at the other end of the line.

• Manage a variety of calls from a wide range of different patients with care and compassion
• Complete patient assessments over the phone
• Where applicable, provide clear, correct advice that could potentially save a life whilst remaining calm under pressure
• Provide reassurance in what may be a very distressing situation

Handling a wide range of calls & thriving amid the challenges this presents requires an outstanding amount of resilience and emotional strength. You will be supporting unwell & upset patients at their time of need, which will make a difference to lives. It requires people who can be there for those that need it, sometimes in the face of adversity and trauma.

Course Dates: 30th November 2027 & January 2027

Main duties of the job

This is a highly pressurised environment where you may be in contact with people in extremely vulnerable or stressful situations; our callers can be upset, angry, anxious or hysterical.For this we ask you would need to be confident in dealing with a range of people in varying situations, able to work in a fast-paced environment and must be adaptable to change quickly.Your role is to gather as much information as possible, assess the call, and provide clear, correct advice or instructions that could potentially save a life, remaining calm and reassuring under pressure. Your support will make a difference to lives and requires people who can be there for those that need it, sometimes in the face of adversity and trauma.You will need good data entry skills and a high standard of keyboard/typing ability. Experience in a call centre or customer service environment is advantageous. We are seeking individuals with a passion for excellent customer service, strong communication skills, and the resilience to thrive in a role that is both challenging and rewarding.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Details

Date posted

28 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

242-5292

Job locations

Parkway 3

Manchester

M14 7LU

United Kingdom

Job description

Job responsibilities

Due to the nature of the hours only applicants over the age of 18 can apply for this role.

Visa sponsorship is not possible for this role for either candidates or existing employees.Shifts:This service runs 24/7 365 days a year- A full range of shifts will need to be covered, including bank holidays, public holidays, weekends and include working nights / early hours. Please read FAQ for details on shifts- Flexibility is required.

• You are to be contracted to hours not days. Shift lengths and rota patterns you work will vary subject to the operational needs of the business - you may be asked to work anything from 8,10,11, or 12 hour shifts including overnight shifts for example. Notice will be given of any changes.
• To consider staff wellbeing consecutive shifts will have similar start times. (Usually working to a 3hr window)
• Staff will tend to work 3 out of 4 weekends.
• Staff will have 4-6 weeks notice of their allocated shifts.
• Where possible Rest Days will be scheduled together.
• rota patterns are subject to change and working shift lengths can vary and are subject to change at any time and in such circumstances

Training:Full training will be given to the successful candidates.

You will be placed on a training programme which will run Full Time 37.5 for the length of the course. It is a pre-requisite that candidates must successfully complete the each step of the training programme, including all examinations and Audits.Continued employment is conditional upon the successful completion of the mandatory training programme, which includes all required assessments and a preceptorship period. You must achieve a satisfactory pass in all components of this programme.

Assessment Centre; W/C - 12.10.2026 (These dates are subject to change)

Conversion Courses:In time you will be placed on conversion classes covering all three areas, this is mandatory to the role (you will initially be allocated to one area which would primarily be 999, 111 and/or PTS). Each stage of the conversion training will include practical experience of working in that area. This offers a clear and structured career pathway, with ongoing development and training to support you in becoming fully skilled and competent ICC Call Handler

Failure to meet this requirement will be treated as a capability issue under the Employment Rights Act 1996 and NWAS Workforce Performance Management policy and procedure. If you do not successfully pass any aspect of the training course within the specified timeframe and to the required standard, the Trust reserves the right to terminate your employment on the grounds that you are unable to perform the role for which you were employed.We currently offer full-time positions (37.5 hours per week) but may consider 30+ hours

Multiple Adverts out?:If multiple adverts out candidates will only be invited to one site and will receive one interview and assessment therefore, please ensure you apply for the correct location in which you would like to be based. Assessments will need to be passed before the candidates can progress to interview.

Full training will be given to the successful candidates. You must be able to commit to the full length of the training programme - No leave is / will be permitted within the above training weeks Courses run on a Full Time 37.5hrs pw basis. It is a pre-requisite that candidates must successfully complete the each step of the training programme, including all examinations and Audits.

Sponsorship:Visa sponsorship is not possible for this role for either candidates or existing employees. The skill level and salary for this role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

We have profiled in some sessions to support the recruitment for the next round of Manchester and Broughton going live on the 28th September- so if you can include the below to the advert in BOLD for people to select the dates, they wish to attend that would be great.

Support Sessions

We have organised some support sessions for those interested in this role to enable better understanding of this role, the application and recruitment process.

To book your place please click the link below to select a date and time you wish to attend, and you will be emailed a link to join your selected Teams session,

ICC Call Handler Support Session Registration Manchester and Broughton. Fill in form

Job description Job responsibilities Due to the nature of the hours only applicants over the age of 18 can apply for this role. Visa sponsorship is not possible for this role for either candidates or existing employees.Shifts:This service runs 24/7 365 days a year- A full range of shifts will need to be covered, including bank holidays, public holidays, weekends and include working nights / early hours. Please read FAQ for details on shifts- Flexibility is required. You are to be contracted to hours not days. Shift lengths and rota patterns you work will vary subject to the operational needs of the business - you may be asked to work anything from 8,10,11, or 12 hour shifts including overnight shifts for example. Notice will be given of any changes. To consider staff wellbeing consecutive shifts will have similar start times. (Usually working to a 3hr window) Staff will tend to work 3 out of 4 weekends. Staff will have 4-6 weeks notice of their allocated shifts. Where possible Rest Days will be scheduled together. rota patterns are subject to change and working shift lengths can vary and are subject to change at any time and in such circumstances Training:Full training will be given to the successful candidates. You will be placed on a training programme which will run Full Time 37.5 for the length of the course. It is a pre-requisite that candidates must successfully complete the each step of the training programme, including all examinations and Audits.Continued employment is conditional upon the successful completion of the mandatory training programme, which includes all required assessments and a preceptorship period. You must achieve a satisfactory pass in all components of this programme. Assessment Centre; W/C - 12.10.2026 (These dates are subject to change) Conversion Courses:In time you will be placed on conversion classes covering all three areas, this is mandatory to the role (you will initially be allocated to one area which would primarily be 999, 111 and/or PTS). Each stage of the conversion training will include practical experience of working in that area. This offers a clear and structured career pathway, with ongoing development and training to support you in becoming fully skilled and competent ICC Call Handler Failure to meet this requirement will be treated as a capability issue under the Employment Rights Act 1996 and NWAS Workforce Performance Management policy and procedure. If you do not successfully pass any aspect of the training course within the specified timeframe and to the required standard, the Trust reserves the right to terminate your employment on the grounds that you are unable to perform the role for which you were employed.We currently offer full-time positions (37.5 hours per week) but may consider 30+ hours Multiple Adverts out?:If multiple adverts out candidates will only be invited to one site and will receive one interview and assessment therefore, please ensure you apply for the correct location in which you would like to be based. Assessments will need to be passed before the candidates can progress to interview. Full training will be given to the successful candidates. You must be able to commit to the full length of the training programme - No leave is / will be permitted within the above training weeks Courses run on a Full Time 37.5hrs pw basis. It is a pre-requisite that candidates must successfully complete the each step of the training programme, including all examinations and Audits. Sponsorship:Visa sponsorship is not possible for this role for either candidates or existing employees. The skill level and salary for this role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship. We have profiled in some sessions to support the recruitment for the next round of Manchester and Broughton going live on the 28th September- so if you can include the below to the advert in BOLD for people to select the dates, they wish to attend that would be great. Support Sessions We have organised some support sessions for those interested in this role to enable better understanding of this role, the application and recruitment process. To book your place please click the link below to select a date and time you wish to attend, and you will be emailed a link to join your selected Teams session, ICC Call Handler Support Session Registration Manchester and Broughton. Fill in form

Person Specification

Skills & Competencies

Essential

• Keyboard / data entry skills.
• Competent and confident user of computer-based information systems.
• Demonstrable verbal & written communication skills.
• Ability to follow and interpret policy and procedures.
• Demonstrable effective listening, analytical and decision making skills
• Ability to deal with queries from the public/patients in a tactful and appropriate manner, demonstrating empathy and compassion

Qualifications, Knowledge & Experience

Essential

• Educated to GCSE standard or equivalent (one of which must be English), or in the absence of such, previous call handling/customer service experience.

Values & Behaviours

Essential

• Proactive in identifying opportunities for improvement and innovation.
• Ability to work as part of a team
• Ability to use own initiative
• Maintaining and understanding client confidentiality
• Excellent interpersonal skills
• Evidence of self-development and assisting others to develop
• Commitment to punctuality, flexible shift working, and understanding of 365 day/24 hour rostering.
• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
• Focus on constructive evaluation and challenge of own and team performance.
• Commitment to providing service that meets the changing needs of healthcare.
• Ability to work effectively in a team, providing support as appropriate, to achieve shared goals.
• Ability to demonstrate Resilience.
• Able to cope under pressure and deal tactfully with difficult situations.
• Demonstrable evidence of empathy and social understanding.

Person Specification Skills & Competencies Essential Keyboard / data entry skills. Competent and confident user of computer-based information systems. Demonstrable verbal & written communication skills. Ability to follow and interpret policy and procedures. Demonstrable effective listening, analytical and decision making skills Ability to deal with queries from the public/patients in a tactful and appropriate manner, demonstrating empathy and compassion Qualifications, Knowledge & Experience Essential Educated to GCSE standard or equivalent (one of which must be English), or in the absence of such, previous call handling/customer service experience. Values & Behaviours Essential Proactive in identifying opportunities for improvement and innovation. Ability to work as part of a team Ability to use own initiative Maintaining and understanding client confidentiality Excellent interpersonal skills Evidence of self-development and assisting others to develop Commitment to punctuality, flexible shift working, and understanding of 365 day/24 hour rostering. Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable. Focus on constructive evaluation and challenge of own and team performance. Commitment to providing service that meets the changing needs of healthcare. Ability to work effectively in a team, providing support as appropriate, to achieve shared goals. Ability to demonstrate Resilience. Able to cope under pressure and deal tactfully with difficult situations. Demonstrable evidence of empathy and social understanding.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Parkway 3

Manchester

M14 7LU

United Kingdom

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Parkway 3

Manchester

M14 7LU

United Kingdom

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)

Job summary

North West Ambulance Service is looking to recruit a full-time, permanent Rostering Coordinator based in Liverpool, as part of theCheshire & Merseyside Area Rostering Team.

Main duties of the job

You will have responsibility for resource planning ambulances and rapid response vehicles, by the advanced allocation of daily shifts for operational ambulance personnel ensuring effective cover of all resources.

Facilitating short notice cover for absences, which can occur with less than 24 hours' notice, using overtime and bank colleagues.

The management of, and maintaining and recording of staff hours/shifts on to the global rostering system including planned shift hours, overtime, annual leave, requests for special leave, sickness absence and training.

You will be required to work in partnership with the other rostering co-ordinators sector administration officer and Senior Paramedic team in the sector to ensure cover for all contingencies as required.

To ensure effective continuation of rota cover for all groups you will support the whole sector when required.

You will also produce performance and management information and provide administration and clerical support to the leadership team in the area.

You will report directly to the Group Operations Manager.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job summary

This is a vital role where you will initially start your training as an ICC Call Handler in one of our contact centre areas - 999, 111 or Patient Transport Services, overtime being placed on conversion courses & trained in all three areas.As a Call Handler you will be the main point of contact for the person at the other end of the line.

• Manage a variety of calls from a wide range of different patients with care and compassion
• Complete patient assessments over the phone
• Where applicable, provide clear, correct advice that could potentially save a life whilst remaining calm under pressure
• Provide reassurance in what may be a very distressing situation

Handling a wide range of calls & thriving amid the challenges this presents requires an outstanding amount of resilience and emotional strength. You will be supporting unwell & upset patients at their time of need, which will make a difference to lives. It requires people who can be there for those that need it, sometimes in the face of adversity and trauma.

Course Dates: January 2027

Main duties of the job

This is a highly pressurised environment where you may be in contact with people in extremely vulnerable or stressful situations; our callers can be upset, angry, anxious or hysterical.For this we ask you would need to be confident in dealing with a range of people in varying situations, able to work in a fast-paced environment and must be adaptable to change quickly.Your role is to gather as much information as possible, assess the call, and provide clear, correct advice or instructions that could potentially save a life, remaining calm and reassuring under pressure. Your support will make a difference to lives and requires people who can be there for those that need it, sometimes in the face of adversity and trauma.You will need good data entry skills and a high standard of keyboard/typing ability. Experience in a call centre or customer service environment is advantageous. We are seeking individuals with a passion for excellent customer service, strong communication skills, and the resilience to thrive in a role that is both challenging and rewarding.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Details

Date posted

28 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

242-5293

Job locations

Broughton HQ

Preston

PR3 5LN

United Kingdom

Job description

Job responsibilities

Due to the nature of the hours only applicants over the age of 18 can apply for this role.

Visa sponsorship is not possible for this role for either candidates or existing employees.Shifts:This service runs 24/7 365 days a year- A full range of shifts will need to be covered, including bank holidays, public holidays, weekends and include working nights / early hours. Please read FAQ for details on shifts- Flexibility is required.

• You are to be contracted to hours not days. Shift lengths and rota patterns you work will vary subject to the operational needs of the business - you may be asked to work anything from 8,10,11, or 12 hour shifts including overnight shifts for example. Notice will be given of any changes.
• To consider staff wellbeing consecutive shifts will have similar start times. (Usually working to a 3hr window)
• Staff will tend to work 3 out of 4 weekends.
• Staff will have 4-6 weeks notice of their allocated shifts.
• Where possible Rest Days will be scheduled together.
• rota patterns are subject to change and working shift lengths can vary and are subject to change at any time and in such circumstances

Training:Full training will be given to the successful candidates.

You will be placed on a training programme which will run Full Time 37.5 for the length of the course. It is a pre-requisite that candidates must successfully complete the each step of the training programme, including all examinations and Audits.Continued employment is conditional upon the successful completion of the mandatory training programme, which includes all required assessments and a preceptorship period. You must achieve a satisfactory pass in all components of this programme.

Assessment Centre; W/C - 19.10.2026 (These dates are subject to change)

Conversion Courses:In time you will be placed on conversion classes covering all three areas, this is mandatory to the role (you will initially be allocated to one area which would primarily be 999, 111 and/or PTS). Each stage of the conversion training will include practical experience of working in that area. This offers a clear and structured career pathway, with ongoing development and training to support you in becoming fully skilled and competent ICC Call Handler

Failure to meet this requirement will be treated as a capability issue under the Employment Rights Act 1996 and NWAS Workforce Performance Management policy and procedure. If you do not successfully pass any aspect of the training course within the specified timeframe and to the required standard, the Trust reserves the right to terminate your employment on the grounds that you are unable to perform the role for which you were employed.We currently offer full-time positions (37.5 hours per week) but may consider 30+ hours

Multiple Adverts out?:If multiple adverts out candidates will only be invited to one site and will receive one interview and assessment therefore, please ensure you apply for the correct location in which you would like to be based. Assessments will need to be passed before the candidates can progress to interview.

Full training will be given to the successful candidates. You must be able to commit to the full length of the training programme - No leave is / will be permitted within the above training weeks Courses run on a Full Time 37.5hrs pw basis. It is a pre-requisite that candidates must successfully complete the each step of the training programme, including all examinations and Audits.

Sponsorship:Visa sponsorship is not possible for this role for either candidates or existing employees. The skill level and salary for this role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

We have profiled in some sessions to support the recruitment for the next round of Manchester and Broughton going live on the 28th September- so if you can include the below to the advert in BOLD for people to select the dates, they wish to attend that would be great.

Support Sessions

We have organised some support sessions for those interested in this role to enable better understanding of this role, the application and recruitment process.

To book your place please click the link below to select a date and time you wish to attend, and you will be emailed a link to join your selected Teams session,

ICC Call Handler Support Session Registration Manchester and Broughton. Fill in form

Job description Job responsibilities Due to the nature of the hours only applicants over the age of 18 can apply for this role. Visa sponsorship is not possible for this role for either candidates or existing employees.Shifts:This service runs 24/7 365 days a year- A full range of shifts will need to be covered, including bank holidays, public holidays, weekends and include working nights / early hours. Please read FAQ for details on shifts- Flexibility is required. You are to be contracted to hours not days. Shift lengths and rota patterns you work will vary subject to the operational needs of the business - you may be asked to work anything from 8,10,11, or 12 hour shifts including overnight shifts for example. Notice will be given of any changes. To consider staff wellbeing consecutive shifts will have similar start times. (Usually working to a 3hr window) Staff will tend to work 3 out of 4 weekends. Staff will have 4-6 weeks notice of their allocated shifts. Where possible Rest Days will be scheduled together. rota patterns are subject to change and working shift lengths can vary and are subject to change at any time and in such circumstances Training:Full training will be given to the successful candidates. You will be placed on a training programme which will run Full Time 37.5 for the length of the course. It is a pre-requisite that candidates must successfully complete the each step of the training programme, including all examinations and Audits.Continued employment is conditional upon the successful completion of the mandatory training programme, which includes all required assessments and a preceptorship period. You must achieve a satisfactory pass in all components of this programme. Assessment Centre; W/C - 19.10.2026 (These dates are subject to change) Conversion Courses:In time you will be placed on conversion classes covering all three areas, this is mandatory to the role (you will initially be allocated to one area which would primarily be 999, 111 and/or PTS). Each stage of the conversion training will include practical experience of working in that area. This offers a clear and structured career pathway, with ongoing development and training to support you in becoming fully skilled and competent ICC Call Handler Failure to meet this requirement will be treated as a capability issue under the Employment Rights Act 1996 and NWAS Workforce Performance Management policy and procedure. If you do not successfully pass any aspect of the training course within the specified timeframe and to the required standard, the Trust reserves the right to terminate your employment on the grounds that you are unable to perform the role for which you were employed.We currently offer full-time positions (37.5 hours per week) but may consider 30+ hours Multiple Adverts out?:If multiple adverts out candidates will only be invited to one site and will receive one interview and assessment therefore, please ensure you apply for the correct location in which you would like to be based. Assessments will need to be passed before the candidates can progress to interview. Full training will be given to the successful candidates. You must be able to commit to the full length of the training programme - No leave is / will be permitted within the above training weeks Courses run on a Full Time 37.5hrs pw basis. It is a pre-requisite that candidates must successfully complete the each step of the training programme, including all examinations and Audits. Sponsorship:Visa sponsorship is not possible for this role for either candidates or existing employees. The skill level and salary for this role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship. We have profiled in some sessions to support the recruitment for the next round of Manchester and Broughton going live on the 28th September- so if you can include the below to the advert in BOLD for people to select the dates, they wish to attend that would be great. Support Sessions We have organised some support sessions for those interested in this role to enable better understanding of this role, the application and recruitment process. To book your place please click the link below to select a date and time you wish to attend, and you will be emailed a link to join your selected Teams session, ICC Call Handler Support Session Registration Manchester and Broughton. Fill in form

Person Specification

Skills & Competencies

Essential

• Keyboard / data entry skills.
• Competent and confident user of computer-based information systems.
• Demonstrable verbal & written communication skills.
• Ability to follow and interpret policy and procedures.
• Demonstrable effective listening, analytical and decision making skills
• Ability to deal with queries from the public/patients in a tactful and appropriate manner, demonstrating empathy and compassion

Qualifications, Knowledge & Experience

Essential

• Educated to GCSE standard or equivalent (one of which must be English), or in the absence of such, previous call handling/customer service experience.

Values & Behaviours

Essential

• Proactive in identifying opportunities for improvement and innovation.
• Ability to work as part of a team
• Ability to use own initiative
• Maintaining and understanding client confidentiality
• Excellent interpersonal skills
• Evidence of self-development and assisting others to develop
• Commitment to punctuality, flexible shift working, and understanding of 365 day/24 hour rostering.
• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
• Focus on constructive evaluation and challenge of own and team performance.
• Commitment to providing service that meets the changing needs of healthcare.
• Ability to work effectively in a team, providing support as appropriate, to achieve shared goals.
• Ability to demonstrate Resilience.
• Able to cope under pressure and deal tactfully with difficult situations.
• Demonstrable evidence of empathy and social understanding.

Person Specification Skills & Competencies Essential Keyboard / data entry skills. Competent and confident user of computer-based information systems. Demonstrable verbal & written communication skills. Ability to follow and interpret policy and procedures. Demonstrable effective listening, analytical and decision making skills Ability to deal with queries from the public/patients in a tactful and appropriate manner, demonstrating empathy and compassion Qualifications, Knowledge & Experience Essential Educated to GCSE standard or equivalent (one of which must be English), or in the absence of such, previous call handling/customer service experience. Values & Behaviours Essential Proactive in identifying opportunities for improvement and innovation. Ability to work as part of a team Ability to use own initiative Maintaining and understanding client confidentiality Excellent interpersonal skills Evidence of self-development and assisting others to develop Commitment to punctuality, flexible shift working, and understanding of 365 day/24 hour rostering. Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable. Focus on constructive evaluation and challenge of own and team performance. Commitment to providing service that meets the changing needs of healthcare. Ability to work effectively in a team, providing support as appropriate, to achieve shared goals. Ability to demonstrate Resilience. Able to cope under pressure and deal tactfully with difficult situations. Demonstrable evidence of empathy and social understanding.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Broughton HQ

Preston

PR3 5LN

United Kingdom

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Broughton HQ

Preston

PR3 5LN

United Kingdom

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)

Job summary

Do you have the passion, motivation and enthusiasm to work in the NHS and contribute towards ensuring that NHS financial resources are optimised, accurately reported and achieve the very best value for money for taxpayers and service users. Are you MCTS certified and with excellent knowledge of SQL/PowerBI and other new technologies? Can you lead the development of new reports and new finance processes? Do you like to investigate and find solutions to problems? Doyou want to work in a small professional experienced team with the opportunity to learn new skills?

If the answer to these questions is yes, then we have a fantastic opportunity for you to join the Finance Directorate. This role is ideal to develop or further develop a career within NHS Finance andInformatics.

Main duties of the job

As a financial system analyst, you will support the development and continuous improvement of the department whilst ensuring integrity and availability of all Trust Financial information systems. In addition you will be a lead day-today contact with NEP (current system provider) as well as a lead on liaising with the Trust Digital department. You will be an expert on GDPR and Information governance.

The finance team operates agile working with staff working from home and the office, which is based in Ladybridge Hall, Bolton. The office is open Monday to Friday. Ability to travel across the Northwest is required for occasional face to face meetings if needed.

Benefits include: 27 days annual leave, plus general public holidays, rising to 29 days after five years' NHS service and then 33 days after 10 years' NHS service; NHS pension scheme; Access to extensive learning and development; Blue Light Card, NHS discounts; Salary sacrifice schemes - car scheme, childcare vouchers, cycle to work and home electronics and Salary finance.

NWAS is committed to employing compassionate, inclusive and adaptive leaders.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Details

Date posted

17 September 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£49,387 to £56,515 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

242-5272

Job locations

Lady Bridge Hall

399 Chorley New Road

Bolton

BL1 5DD

United Kingdom

Job description

Job responsibilities

The role will provide comprehensive system support to finance department. It requires strong interpersonal skills and experience working collaboratively across different teams. The chosencandidate will improve current processes, question, investigate, and ensure high standards; lead technical discussions, work alongside local and global members of staff, ensure the team understand the technical solution and requirements fully, making changes where necessary, whilst ensuring issue and deadline communication is maintained. In addition, the post holder will contribute to reporting of the Trust level financial position, providing a great development opportunity for the successfulcandidate.

Applicants are requested to be available on Friday 16th October 2026 for the selection process.

Location: The role is based at Trust HQ in Bolton. The agile working policy allows managers and staff to agree frequency of home/office days.

For further details / informal visits contact:Contact name: Rita DorskyContact job title: Head of Technical AccountsContact email address: [email protected]

Job description Job responsibilities The role will provide comprehensive system support to finance department. It requires strong interpersonal skills and experience working collaboratively across different teams. The chosencandidate will improve current processes, question, investigate, and ensure high standards; lead technical discussions, work alongside local and global members of staff, ensure the team understand the technical solution and requirements fully, making changes where necessary, whilst ensuring issue and deadline communication is maintained. In addition, the post holder will contribute to reporting of the Trust level financial position, providing a great development opportunity for the successfulcandidate. Applicants are requested to be available on Friday 16th October 2026 for the selection process. Location: The role is based at Trust HQ in Bolton. The agile working policy allows managers and staff to agree frequency of home/office days. For further details / informal visits contact:Contact name: Rita DorskyContact job title: Head of Technical AccountsContact email address: [email protected]

Person Specification

Values and Behaviours

Essential

• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
• Being at our best - professional and adaptable and takes pride in work
• Making a difference - act with compassion, kindness and integrity towards everyone

Skills / Competencies

Essential

• Advanced / Expert user of information systems such as Microsoft Office Suite
• High level of skills in SQL-Transact and SQL Server
• Can demonstrated ability to use various reporting tools (Qlickview/BO/PowerBI) including assessing the needs of the user and writing reports from scratch
• A sound understanding of business process and importance of quality data
• Demonstrate ability to think analytically
• Good attention to detail
• Ability to work to tight deadline and prioritise completion of demanding and unscheduled tasks
• Strong analytical, problem solving and reasoning skills
• Experience of managing and developing complex information systems
• Excellent written and verbal communication skills to present complex financial information and system concepts to managers and staff
• Ability to analyse technical information and systems in order to identify the root cause of a problem
• Ability to design and implement changes to improve systems and processes using most appropriate advanced tools (e.g. Power Apps/SQL)
• Demonstrable compassionate and inclusive leadership
• Experience in the application of HR processes

Qualification and Knowledge

Essential

• Educated to Degree level or equivalent
• MCTS certified or equivalent qualification in other technology or equivalent experience
• Understanding of Information Governance
• Knowledge and detailed experience of IG responsibilities and GDPR
• Understand databases and be proficient in database interrogation using various tools including but not limited to SQL

Experience

Essential

• Experience of overcoming issues & problems
• Experience of managing and developing complex information systems
• Experience in of identifying, interpreting and documenting new developments and requirements
• Experience of managing and developing complex information systems

Person Specification Values and Behaviours Essential Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable Being at our best - professional and adaptable and takes pride in work Making a difference - act with compassion, kindness and integrity towards everyone Skills / Competencies Essential Advanced / Expert user of information systems such as Microsoft Office Suite High level of skills in SQL-Transact and SQL Server Can demonstrated ability to use various reporting tools (Qlickview/BO/PowerBI) including assessing the needs of the user and writing reports from scratch A sound understanding of business process and importance of quality data Demonstrate ability to think analytically Good attention to detail Ability to work to tight deadline and prioritise completion of demanding and unscheduled tasks Strong analytical, problem solving and reasoning skills Experience of managing and developing complex information systems Excellent written and verbal communication skills to present complex financial information and system concepts to managers and staff Ability to analyse technical information and systems in order to identify the root cause of a problem Ability to design and implement changes to improve systems and processes using most appropriate advanced tools (e.g. Power Apps/SQL) Demonstrable compassionate and inclusive leadership Experience in the application of HR processes Qualification and Knowledge Essential Educated to Degree level or equivalent MCTS certified or equivalent qualification in other technology or equivalent experience Understanding of Information Governance Knowledge and detailed experience of IG responsibilities and GDPR Understand databases and be proficient in database interrogation using various tools including but not limited to SQL Experience Essential Experience of overcoming issues & problems Experience of managing and developing complex information systems Experience in of identifying, interpreting and documenting new developments and requirements Experience of managing and developing complex information systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Lady Bridge Hall

399 Chorley New Road

Bolton

BL1 5DD

United Kingdom

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Lady Bridge Hall

399 Chorley New Road

Bolton

BL1 5DD

United Kingdom

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)

Job summary

The role of NWAS Vehicle Technician is to ensure all Trust vehicles (Petrol / Diesel / Hybrid and EV) are serviced, repaired and maintained to the Trust and DVSA's exacting standards. The post incorporates the skilled service and repair of specialist ambulance equipment.

Main duties of the job

The successful applicant must hold a recognised apprenticeship e.g. Motor Vehicle Maintenance and Repair or equivalent experience along with NVQ or C&G level 3 qualifications. A full UK driving license is essential for this post along with having full category C1 entitlement.

Working in a modern workshop environment, our vehicle technicians benefit from significant levels of training, job satisfaction, and an opportunity to progress their current skill sets and CPD whilst being supported by a dedicated management team structure, ensuring our teams have everything available to maximize vehicle throughput, reduced workshop delays and minimal supply chain frustrations.

With over 1185 vehicles across the entire NWAS Fleet, each day offers variety.

Operational requirements for the workshops cover 365 days per year via a rotating shift pattern which attracts an additional salary uplift of approximately 12.5% on top of the basic salary banding.

Further benefits include enrolment into the NHS pension scheme, access to discounted NHS car hire schemes, secure on-site parking facilities, cycle to work scheme, childcare vouchers and much more.

If all of this is of interest, and you wish to learn more, then simply follow our link to the application process.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Details

Date posted

11 September 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,073 to £39,043 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

242-5277

Job locations

Workington Fleet Workshop

Workington

CA14 4PW

United Kingdom

Job description

Job responsibilities

Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

Please ensure that you have read and understood the job description and person specification before applying.

Job description Job responsibilities Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship. Please ensure that you have read and understood the job description and person specification before applying.

Person Specification

Skills / Competencies

Essential

• Flexible and highly motivated
• Project a professional image.
• Excellent communicator capable of relaying highly technical / complex information
• Methodical approach to any task.
• Committed to Continuing Professional Development
• Ability to develop effective working relationships and demonstrate professional credibility with colleagues at all levels
• Effective team member.
• Able to work with a minimum of supervision.
• Ability to maintain confidentiality and deal with situations in a sensitive manner.
• Able to communicate across wide demographic boundaries in an appropriate manner
• Able to operate all equipment safely and in accordance with Trust policy, procedures and protocols.
• Good communication and relationship skills.
• Ability to work to strict deadlines.
• Customer service skills
• Specialist knowledge of vehicle systems
• PC literate Knowledge of software systems related to diagnostic tools and equipment
• Comprehensive provision of personal tools.

Qualification and Knowledge

Essential

• NVQ Level 3 in vehicle maintenance and repair or equivalent
• Good standard of education. Min 3 GCSE or equivalent
• Evidence of continued professional development CPD
• Full UK manual Driving licence
• C1 Driving Licence (or work towards upon appointment)
• C1 Driving Licence (or work towards upon appointment)
• NVQ Level 2/3/4 or equivalent in high voltage/hybrid vehicle maintenance and repair (or work towards upon appointment)
• Welding certification (or work towards upon appointment)
• Ambulance equipment training e.g. Stryker / Ferno. (or work towards upon appointment)
• Fire suppression systems training (or work towards upon appointment)
• Air conditioning F Gas Certification (or work towards upon appointment)
• IRTEC - Institute of Road Transport Engineers Certificate accreditation or equivalent (or work towards upon appointment)

Experience

Essential

• oDemonstrate relevant experience in the Motor Trade

Values and Behaviours

Essential

• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable

Person Specification Skills / Competencies Essential Flexible and highly motivated Project a professional image. Excellent communicator capable of relaying highly technical / complex information Methodical approach to any task. Committed to Continuing Professional Development Ability to develop effective working relationships and demonstrate professional credibility with colleagues at all levels Effective team member. Able to work with a minimum of supervision. Ability to maintain confidentiality and deal with situations in a sensitive manner. Able to communicate across wide demographic boundaries in an appropriate manner Able to operate all equipment safely and in accordance with Trust policy, procedures and protocols. Good communication and relationship skills. Ability to work to strict deadlines. Customer service skills Specialist knowledge of vehicle systems PC literate Knowledge of software systems related to diagnostic tools and equipment Comprehensive provision of personal tools. Qualification and Knowledge Essential NVQ Level 3 in vehicle maintenance and repair or equivalent Good standard of education. Min 3 GCSE or equivalent Evidence of continued professional development CPD Full UK manual Driving licence C1 Driving Licence (or work towards upon appointment) C1 Driving Licence (or work towards upon appointment) NVQ Level 2/3/4 or equivalent in high voltage/hybrid vehicle maintenance and repair (or work towards upon appointment) Welding certification (or work towards upon appointment) Ambulance equipment training e.g. Stryker / Ferno. (or work towards upon appointment) Fire suppression systems training (or work towards upon appointment) Air conditioning F Gas Certification (or work towards upon appointment) IRTEC - Institute of Road Transport Engineers Certificate accreditation or equivalent (or work towards upon appointment) Experience Essential oDemonstrate relevant experience in the Motor Trade Values and Behaviours Essential Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Workington Fleet Workshop

Workington

CA14 4PW

United Kingdom

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Workington Fleet Workshop

Workington

CA14 4PW

United Kingdom

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)

Job summary

North West Ambulance Service NHS Trust is seeking an experienced and compassionate clinical leader to join our Third Party Assurance team as Third Party Ambulance (TPA) Clinical Lead. This Band 8A role provides a unique opportunity to influence the quality, safety and effectiveness of care delivered by third party ambulance providers across the NWAS footprint. Working closely with internal clinical leaders, operational colleagues and external providers, the post holder will support the delivery of high-quality urgent and emergency care through strong clinical leadership, robust assurance and a clear focus on patient safety.

Main duties of the job

The successful candidate will be an HCPC registered Paramedic with significant experience of leading clinical teams, implementing clinical governance arrangements and improving services through the useof performance data, audit and quality improvement.

They will provide expert clinical advice, oversee provider compliance with NWAS standards, support learning from incidents and help develop a culture of openness, inclusion and continuous improvement across private ambulance providers. This is an excellent opportunity for a credible and values-driven leader who can work collaboratively acrosscomplex systems, communicate effectively with a wide range of stakeholders and make a meaningful difference to patients, people and communities.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job summary

Are you passionate about people, leadership, and unlocking potential? Do you thrive in a dynamic environment where no two days are the same? Do you love to facilitate great learning experiences? We're looking for a Learning & Development Manager to help us build a brilliant, compassionate, and forward-thinking NHS workforce.

In this exciting role, you'll:

• Be a trusted advisor to managers and staff on all things learning and development.
• Lead inspiring training and development initiatives that are in line with the new NHS Leadership & Management Framework: Leadership and Management Framework
• Deliver engaging, impactful learning experiences--from engaging training delivery, to team building.
• Provide support Trust wide through the delivery of our People strategies and projects.

Main duties of the job

You'll need to bring:

• Training/ learning/ facilitation delivery skills
• Coaching experience and a passion for people development
• Outstanding communication and influencing skills
• Knowledge of L&OD best practices
• The drive to lead projects, organisational development interventions and shape future-ready teams

This is your chance to make a real impact across the organisation- empowering individuals, enhancing services and helping to shape a positive culture!

You will drive the continuous professional development of our staff through the identification and provision of learning and development opportunities. You will actively support a culture of learning and personalised, impactful development.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job summary

Please note: this post is currently employed by North West Ambulance Service (NWAS). Applicants should be aware that subject to the completion of the statutory consultation process, this role is intended to transfer to a new employer under the Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE) with effect from 31 March 2027. Should you be appointed to this post before the transfer date, your employment is expected to transfer automatically to the new employer on 31 March 2027, with your continuity of service and existing terms and conditions of employment protected in accordance with the TUPE Regulations.

An opportunity has arisen for a highly motivated and flexible individual to join the Patient Transport Service (PTS) management team. The position is in Greater Manchester (east 2) with the base being Whitefield station, on a full-time and permanent basis.

The successful candidate will work as part of a team of PTS Operational Managers with responsibility for the effective management of the staff in PTS operations, ensuring the provision of a first-class PTS.

Applicants should have developed knowledge of the NHS and local context, and hold a recognised management/leadership qualification or suitable relevant experience. Applicants should be able to evidence ongoing personal development and have excellent communication skills.

Main duties of the job

Applicants should have experience of working in an operational environment and have a highly developed and visible leadership style.

Accountable for the provision of transport services to patients travelling for non-urgent and non-emergency treatment within a specified area, ensuring all operational resources employed in the delivery of the service are clinically appropriate to patient needs, ensuring that standards of patient and staff safety are adhered to, and that quality and performance targets are met.

The PTS Operations Manager will ensure the development and maintenance of strong local collaborative working and stakeholder engagement with senior managers across organisational boundaries, and the effective management of the local reputation to ensure ongoing deliverability and sustainability of the service.

The PTS Operations Manager will be directly responsible for the effective management and visible leadership of Team Leaders, Ambulance Care Assistants and volunteers within the service delivery, responsible for ensuring delivery of a high quality, safe and efficient service to patients and stakeholders, ensuring operational risks are effectively managed.

The post holder will mainly work Monday to Friday 09:00-17:00hrs under NHS Agenda for Change guidelines. PTS operates seven days a week therefore occasionally the post holder may be required to work unsocial hours, including Bank Holidays. Flexibility is an essential requirement for the role.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced the NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job summary

Several vacancies have arisen for Support Centre Advisors within the North West Ambulance Service Support Centre, based at Salkeld Hall, Carlisle.

We have 3 permanent vacancies available.

This role is essential in ensuring the safety and well-being of children and adults in our community. Safeguarding of vulnerable children and adults constitutes a large proportion of the Support Centre's workload and can involve handling distressing and upsetting information. As a member of our team, you will be responsible for typing safeguarding information provided by NWAS personnel. Excellent keyboard skills are therefore essential.

Main duties of the job

This varied role also entails managing incoming telephone calls in relation to staffing issues, vehicle breakdowns, communication equipment faults and patient pathway referrals. Applications are welcomed from individuals who possess a professional telephone manner, the ability to exercise initiative, along with the ability to deal with callers in a sensitive and compassionate manner. The ability to input accurate information whilst on the phone is also essential. Full training will be provided to successful applicants. You will be required to work rotating shifts providing cover 24 hours a day,

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job summary

Are you an experienced and efficient administrator looking for a new opportunity?

Do you want to contribute to the delivery of high quality pre-hospital care?

Are you motivated by helping patients, colleagues and the public?

If so we are waiting to hear from you!

Main duties of the job

In collaboration with the North West Air Ambulance Charity, we are seeking a Clinical Support Administrator to support the clinical air ambulance team at our Barton and Blackpool airbases. The post-holder will provide comprehensive administrative support to the clinical leadership team to ensure the effective delivery of the service. This busy and varied role will involve being immersed in the clinical delivery of the air ambulance service; primary functions include undertaking rota planning and maintenance, payroll submissions, supporting clinical meetings including producing agendas and minute taking, planning and supporting clinical events and supporting clinical data returns.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job summary

Are you passionate about improving care and outcomes for patients, families and staff? Do you enjoy bringing people together, communicating clearly and supporting practical improvement work? If so, we would love to hear from you.

At North West Ambulance Service, our purpose is to help people when they need us most by delivering the right care, at the right time, in the right place, every time. We are looking for an enthusiastic and highly motivated Improvement Support Officer to help deliver this vision.

This role will provide coordinated operational support to the Trust's improvement strategy and priorities, helping to plan, deliver and evaluate improvement programmes, events and initiatives across the North West.

Main duties of the job

Working closely with Improvement Managers, Improvement Advisors and service teams, you will act as a key coordination point for improvement activity. You will support stakeholder engagement, coaching and teaching; maintain programme documentation, actions, risks and progress updates; and turn improvement information into clear reports, briefings and communications for a range of audiences and media platforms.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job summary

Are you interested in working for the North West Ambulance Service and achieving a nationally recognised L3 business administration qualification? You can 'earn while you learn' whilst training to be a Senior Project Support Officer. If you are an enthusiastic and motivated individual who pays particular attention to detail and want to kick start your career in project management then this is the role for you.

An exciting opportunity has arisen for an Apprentice Senior Project Support Officer to join the North West Ambulance Service's Programme Management Office (PMO). The position is based at Broughton House, Preston and will require you to work in a flexible manner to provide support to a diverse workload across a broad range of projects.

Main duties of the job

You will be paid in accordance with Annex 21 of the Agenda for Change. To apply you will need Maths and English A-C GCSE or equivalent qualification. Upon joining the Trust, staff will be paid based on a Band 4 NHS training rate of pay for two-year apprenticeship, starting salary will be £25,272 (based on 26/27 NHS pay scale.

Upon completion of your apprenticeship, you will be eligible to move onto a full Senior Project Support Officer contract of employment. The salary for this will be Band 4 £28,392 per annum.

When you commence your apprenticeship in the Trust's PMO Team you will work alongside our Senior Project Support Officers who will mentor and support you throughout your apprenticeship journey towards achieving a successful completion of your L3 business administration accreditation.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job summary

We are looking for a motivated Developer to support the design, development and ongoing improvement of in-house digital applications that underpin critical clinical services. You will work closely with clinicians, managers and senior developers to deliver high quality, user-focused solutions that make a real difference to patient care.

Main duties of the job

• Support the development and enhancement of applications and reports
• Work with stakeholders to understand requirements and translate them into solutions
• Perform database queries and data analysis to support service delivery assist with testing, release and change control processes
• Provide training and support to system users
• Investigate and resolve system issues and improve application quality

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job summary

The successful applicant will be responsible for managing inbound telephone calls and ensuring the calls are directed to appropriate services. Working closely with our team of clinical staff including Paramedics, registered Nurses, Pharmacists and Mental Health Nurses.

Applicants must have excellent communication skills and the ability to multitask between a range of activities. Contact Centre experience is required, and full training will be provided to fulfil the role. The team operates on a 24hr basis 365 days a year, any successful candidate would be expected to follow a rolling rota to maintain optimal cover.

Main duties of the job

The post holder will answer inbound calls from operational crews who may request advice from a Senior Clinician. You will be responsible for arranging alternative transport for patients using contracted taxi companies.

You will provide information for operational crews regarding contact details for alternative pathways to provide more suitable care for the patient to avoid hospital admissions.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job summary

This is a vital role where you will initially start your training as an ICC Call Handler in one of our contact centre areas - 999, 111 or Patient Transport Services, overtime being placed on conversion courses & trained in all three areas.As a Call Handler you will be the main point of contact for the person at the other end of the line.

• Manage a variety of calls from a wide range of different patients with care and compassion
• Complete patient assessments over the phone
• Where applicable, provide clear, correct advice that could potentially save a life whilst remaining calm under pressure
• Provide reassurance in what may be a very distressing situation

Handling a wide range of calls & thriving amid the challenges this presents requires an outstanding amount of resilience and emotional strength. You will be supporting unwell & upset patients at their time of need, which will make a difference to lives. It requires people who can be there for those that need it, sometimes in the face of adversity and trauma.

Course Date: 09.11.26 (10 weeks) and 04.01.27 course (9 weeks)

Visa sponsorship is not possible for this role for either candidates or existing employees

Main duties of the job

This is a highly pressurised environment where you may be in contact with people in extremely vulnerable or stressful situations; our callers can be upset, angry, anxious or hysterical.For this we ask you would need to be confident in dealing with a range of people in varying situations, able to work in a fast-paced environment and must be adaptable to change quickly.Your role is to gather as much information as possible, assess the call, and provide clear, correct advice or instructions that could potentially save a life, remaining calm and reassuring under pressure. Your support will make a difference to lives and requires people who can be there for those that need it, sometimes in the face of adversity and trauma.You will need good data entry skills and a high standard of keyboard/typing ability. Experience in a call centre or customer service environment is advantageous. We are seeking individuals with a passion for excellent customer service, strong communication skills, and the resilience to thrive in a role that is both challenging and rewarding.

To book your place please click the link below to select a date and time you wish to attend, and you will be emailed a link to join your selected Teams session.

ICC Call Handler Support Session Registration Bolton & Liverpool. - Fill in form

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job summary

We are looking for a highly motivated individual with an evidenced knowledge of Integrated Contact Centres and experience of:

• Leading, managing, coaching a team.
• Effective utilisation of resources, to meet the changing demands of the service and meet national standards
• Leadership, planning and effective communication

Are you a highly organised and excellent communicator with the ability to lead and deliver change?

Are you highly motivated and inspirational with a proven ability to meet the challenge of the role.

Do you aspire to contribute to the current and future strategic direction of ICC and the wider organisation?

Main duties of the job

Role of the Duty Dispatch Lead

• Supervise, lead, support and coach the regional dispatch team
• Have oversight of the management of regional utilisation of staff and resources to meet demand
• Plan to meet and exceed internal, national and contractual performance standards
• Provide a virtual managerial presence across the regional dispatch sites
• Take direct responsibility for all performance areas, analysing activity and implementing improvements
• Use autonomy to make decisions outside of agreed parameters, providing justification
• Be responsible for all communication during a major or large-scale incident
• Have oversight of regional planned and spontaneous events, managing the impact on resources and the continuity of business as usual
• Chair shift meetings with regional Area Dispatch Leads to gain understanding of the current state of play regarding demand. Make plans and allocate tasks to minimise risks in responding to patients
• Monitor dispatch team KPIs in conjunction with the Dispatch Managers and agree objectives and development for those working below standard
• Report to Dispatch Service Delivery Manager
• Carry out any other duties as directed by the Service Delivery Manager or Head of Service (Dispatch)

This list of duties is indicative of the role, and further duties as outlined within the job description will be expected of the successful candidate

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job summary

Hours: 37.5 hours per week

Band: 8a (4.5% on call for NILO)

Location: Middlebrook (with the opportunity for home and agile working)

Job Type: Full time

Assessment centre/professional discussion - TBC

An exciting opportunity has arisen to join the Trust Resilience team as Resilience Manager for Integrated Contact Centres. Reporting to the Head of Contingency Planning, the post holder will work alongside other Resilience Managers and Officers across areas including ICC, business continuity, quality assurance and improvement, and Local Resilience Forum area cover.

Main duties of the job

The role supports the Trust in meeting its duties under the Civil Contingencies Act and NHS England EPRR Core Standards. Working with internal teams including Operations, Integrated Contact Centres, Risk, Estates and Digital, the post holder will help ensure robust plans, arrangements and assurance processes are in place to support patient and staff safety during complex and major incidents.

The post also involves inter-agency liaison and decision making on behalf of NWAS in relation to Integrated Emergency Management. This includes risk assessment, contingency planning, validating emergency arrangements, and supporting the design and delivery of multi-agency training and exercises. The post holder will provide specialist advice to statutory and third sector partners on NWAS response arrangements, multi-agency operations and planned or emerging events.

As a National Inter-agency Liaison Officer, the post holder will provide specialist tactical and operational advice to NWAS commanders and partner agencies. They will be expected to maintain the required competencies in line with National Occupational Standards and participate in the Trust NILO on-call rota.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job summary

Lead Digital Transformation That Transforms Care - We are on an ambitious journey to deliver the right care, at the right time, in the right place - every time. We are now seeking an exceptional Chief Clinical Information Officer (CCIO) to lead this transformation from a clinical perspective.

This is a pivotal clinical leadership role, working in partnership with the Chief Information Officer to shape and deliver NWAS' digital future. You will provide strategic clinical leadership for digital transformation, ensuring technology, data and innovation directly improve patient safety, clinical quality, and operational performance.

Main duties of the job

You will be at the forefront of delivering a digitally enabled care model, helping NWAS:

Use data and digital tools to improve clinical decision-making and outcomes

Enable more coordinated and responsive care pathways across systems

Embed continuous innovation and improvement into frontline practice

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.