Job summary

Practice receptionist is a key role, fundamentally important to the safe and efficient delivery of primary healthcare for our patients. We are currently looking to increase our reception team. As a frontline post, you are an ambassador for St Georges and so excellent customer service and professionalism is essential. The role is varied and can be challenging at times, but rewarding.

You will work as part of a team of seven receptionists, and work closely with clinicians, and other practice colleagues.

You will be supported to cover all aspects of the role, including front desk advice and direction, call-handling, appointment booking, using SystmOne clinical system, filing, and chaperone support.

Main duties of the job

The post-holder is expected to:

• Project a positive, professional and friendly image to patients and visitors.
• Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Assist patients and visitors contacting the practice in person, by phone, or by electronic means, to access the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Use SystmOne clinical system to book appointments and communicate with patients and colleagues.
• Support the practice to file and manage documentation, assist with responses to requests for medical information.
• Support advance bookings for patients with long-term conditions (eg recall letters and phone calls).
• Provide general assistance to the practice team.
• Offer chaperone support for patient appointments.

About us

St Georges is a successful and thriving medium-sized rural GP Practice with 12,800 patients, based in a modern purpose-built building.

We are rated as Good with Outstanding features by CQC and rated 5-stars by our patients on NHS Choices. We are committed to excellent patient care, family-friendly working, and staff development.

We are an accredited GP-training Practice, and encouraging learning and development for all our staff is part of our ethos.

We have a strong clinical team of four HCAs, five Practice Nurses, five Nurse Prescribers, and seven GPs, who are supported by experienced administration, dispensary and management teams. One of our GP Partners is the Clinical Director of the local Primary Care Network.

Details

Date posted

28 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A2247-26-0005

Job locations

2a Parsons Lane

Littleport

Cambridgeshire

CB6 1JU

United Kingdom

Job description

Job responsibilities

Front desk reception duties

• Assist patients and visitors contacting the practice in person to access the appropriate service or healthcare professional in a courteous, professional and effective way.
• Consider alternative communication methods where patients and visitors require.
• Provide information and advice to patients and visitors.
• Ensure walk-in patients receive timely and appropriate care.
• Ensure visitors sign-in and out.
• Alert colleagues to problems.
• Check patients do not have Covid symptoms.

Telephone call handling duties

• Assist patients and visitors contacting the by phone, or by electronic means, to access the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Book patients with appropriate clinician depending on the clinical need.
• Contact patients with follow up advice or test results or booking information.

Patient advice

• Offer patients information and sign posting to additional healthcare services.
• Support advance bookings for patients with long-term conditions (eg recall letters and phone calls).

Clinical system usage

• Use SystmOne clinical system to book appointments and communicate with patients and colleagues in a timely and professional manner.
• Record actions in patient notes as and when appropriate.

Scanning / filing duties

Support the practice to file and manage documentation, assist with responses to requests for medical information from patients and third-parties.

Chaperone duties

When requested by patients or clinicians, offer chaperone support for consultations.

Team working

Work as part of a team to manage the Practice administration functions, communicating professionally and in good time.

Site duties

• Keeping waiting room information up to date.
• Inform colleagues of any problems with the site.
• Support the opening and closing of the Practice.
• Work to keep the practice site and its contents secure, including security of patient information.
• Support infection control cleaning when required.

General

• Project a positive, professional and friendly image to patients and visitors.
• Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Provide general assistance to the practice team, including tidying work areas.
• Ensure fully aware of, and work in line with, all policies, procedures and practices at St Georges Medical Centre.
• Report any untoward incidents, significant events, confidentiality breaches and any other issues of quality and risk immediately to Practice Management.
• Communicate confidently and professionally over the telephone when dealing with patients, practice staff and partner organisations (other local pharmacies, hospitals, GP surgeries, suppliers and so on).
• Attend supervision sessions, training and mentoring as required.
• Ensure compliant with all mandatory training programmes, including fire safety, Health and Safety, infection control and basic life support.
• Effectively manage own time, workload and resources.
• Actively take part in own personal development, training, supervision and appraisal as advised by line manager.
• Cover for reception colleagues annual leave and sickness as required.
• To undertake any other necessary work as may be required and appropriate to maintain a high standard and efficient service.
• There may be restrictions on when you can take annual leave, depending on colleagues leave requests. However, we operate a fair-planning system of leave authorisation.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, including:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation, particularly the Equalities Act 2010 and UK employment legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
• St Georges will make Reasonable Adjustments to support the post-holder fulfil their role and duties.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder will have access to confidential information relating to patients and their carer(s), practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Breaching patient confidentiality is likely to be considered misconduct and may result in disciplinary action.

Safeguarding

As a member of St Georges Medical Centre team, the post-holder has an obligation to understand, and follow the policies, procedures and practices that keep patients safe from harm, including raising concerns where necessary.

As a safe employer, before being offered a contract, the recruiting manager will need to be satisfied with the outcome of all three of the following:

• The documentary evidence of identity, educational qualifications, and the right to work in UK.
• The results of an Enhanced Disclosure and Barring Service (DBS) report.
• The outcome of two verbal references from a current, and a previous, employer (or equivalent).

Probation period

The first six months of employment is considered a probationary period, during which time the period of notice of termination is reduced to four working weeks. After six months, an appraisal will be conducted to confirm suitability of the post-holder to continue in post. This appraisal will be led by the Reception Manager and Practice Manager.

Job description Job responsibilities Front desk reception duties Assist patients and visitors contacting the practice in person to access the appropriate service or healthcare professional in a courteous, professional and effective way. Consider alternative communication methods where patients and visitors require. Provide information and advice to patients and visitors. Ensure walk-in patients receive timely and appropriate care. Ensure visitors sign-in and out. Alert colleagues to problems. Check patients do not have Covid symptoms. Telephone call handling duties Assist patients and visitors contacting the by phone, or by electronic means, to access the appropriate service or healthcare professional in a courteous, efficient and effective way. Book patients with appropriate clinician depending on the clinical need. Contact patients with follow up advice or test results or booking information.Patient advice Offer patients information and sign posting to additional healthcare services. Support advance bookings for patients with long-term conditions (eg recall letters and phone calls).Clinical system usage Use SystmOne clinical system to book appointments and communicate with patients and colleagues in a timely and professional manner. Record actions in patient notes as and when appropriate.Scanning / filing dutiesSupport the practice to file and manage documentation, assist with responses to requests for medical information from patients and third-parties.Chaperone dutiesWhen requested by patients or clinicians, offer chaperone support for consultations.Team workingWork as part of a team to manage the Practice administration functions, communicating professionally and in good time.Site duties Keeping waiting room information up to date. Inform colleagues of any problems with the site. Support the opening and closing of the Practice. Work to keep the practice site and its contents secure, including security of patient information. Support infection control cleaning when required.General Project a positive, professional and friendly image to patients and visitors. Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues. Provide general assistance to the practice team, including tidying work areas. Ensure fully aware of, and work in line with, all policies, procedures and practices at St Georges Medical Centre. Report any untoward incidents, significant events, confidentiality breaches and any other issues of quality and risk immediately to Practice Management. Communicate confidently and professionally over the telephone when dealing with patients, practice staff and partner organisations (other local pharmacies, hospitals, GP surgeries, suppliers and so on). Attend supervision sessions, training and mentoring as required. Ensure compliant with all mandatory training programmes, including fire safety, Health and Safety, infection control and basic life support. Effectively manage own time, workload and resources. Actively take part in own personal development, training, supervision and appraisal as advised by line manager. Cover for reception colleagues annual leave and sickness as required. To undertake any other necessary work as may be required and appropriate to maintain a high standard and efficient service. There may be restrictions on when you can take annual leave, depending on colleagues leave requests. However, we operate a fair-planning system of leave authorisation.Equality and diversityThe post-holder will support the equality, diversity and rights of patients, carers and colleagues, including: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation, particularly the Equalities Act 2010 and UK employment legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. St Georges will make Reasonable Adjustments to support the post-holder fulfil their role and duties.ConfidentialityIn the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.In the performance of the duties outlined in this job description, the post-holder will have access to confidential information relating to patients and their carer(s), practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Breaching patient confidentiality is likely to be considered misconduct and may result in disciplinary action.SafeguardingAs a member of St Georges Medical Centre team, the post-holder has an obligation to understand, and follow the policies, procedures and practices that keep patients safe from harm, including raising concerns where necessary.As a safe employer, before being offered a contract, the recruiting manager will need to be satisfied with the outcome of all three of the following: The documentary evidence of identity, educational qualifications, and the right to work in UK. The results of an Enhanced Disclosure and Barring Service (DBS) report. The outcome of two verbal references from a current, and a previous, employer (or equivalent).Probation period The first six months of employment is considered a probationary period, during which time the period of notice of termination is reduced to four working weeks. After six months, an appraisal will be conducted to confirm suitability of the post-holder to continue in post. This appraisal will be led by the Reception Manager and Practice Manager.

Person Specification

Qualifications

Essential

• GCSE (or equivalent) English and mathematics at grade C or above.

Desirable

• Higher level qualifications (e.g. A-Level maths).
• Evidence of relevant continuing professional development and training.

Experience

Essential

• Working in customer -facing role.
• Working to policies, guidelines and operating procedures.
• Good IT skills, especially ability to use email, Word and Excel.

Desirable

• Working in a GP surgery.
• Using a clinical system (e.g. EMIS, SystmOne)
• Excellent/advanced IT skills.

Personal skills and attributes

Essential

• Appreciative of the importance of patient confidentiality.
• Good communicator both verbal and written.
• Good customer service, and able to manage difficult or challenging patient situations.
• Well organised, diligent, and attentive to detail.
• Works well as part of a team.
• Self-motivated, able to prioritise and problem-solve.
• Adaptable to change.
• Resilient; ability to work under pressure and manage personal stress.

Desirable

• Excellent communicator.
• Excellent customer service.

Additional criteria

Essential

• Satisfactory enhanced DBS check.
• Two satisfactory employment references, one of which from current employer.

Desirable

• Good fit with the practice team.
• Ability to work flexibly, or additional hours when required to ensure delivery of an excellent service.

Person Specification Qualifications Essential GCSE (or equivalent) English and mathematics at grade C or above. Desirable Higher level qualifications (e.g. A-Level maths). Evidence of relevant continuing professional development and training. Experience Essential Working in customer -facing role. Working to policies, guidelines and operating procedures. Good IT skills, especially ability to use email, Word and Excel. Desirable Working in a GP surgery. Using a clinical system (e.g. EMIS, SystmOne) Excellent/advanced IT skills. Personal skills and attributes Essential Appreciative of the importance of patient confidentiality. Good communicator both verbal and written. Good customer service, and able to manage difficult or challenging patient situations. Well organised, diligent, and attentive to detail. Works well as part of a team. Self-motivated, able to prioritise and problem-solve. Adaptable to change. Resilient; ability to work under pressure and manage personal stress. Desirable Excellent communicator. Excellent customer service. Additional criteria Essential Satisfactory enhanced DBS check. Two satisfactory employment references, one of which from current employer. Desirable Good fit with the practice team. Ability to work flexibly, or additional hours when required to ensure delivery of an excellent service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

St George's Medical Centre

Address

2a Parsons Lane

Littleport

Cambridgeshire

CB6 1JU

United Kingdom

Employer's website

https://www.stgeorges-littleport.co.uk/ (Opens in a new tab)

Employer details

Employer name

St George's Medical Centre

Address

2a Parsons Lane

Littleport

Cambridgeshire

CB6 1JU

United Kingdom

Employer's website

https://www.stgeorges-littleport.co.uk/ (Opens in a new tab)

Job summary

We are a well-established, popular and friendly practice at the heart of the local community in Hendon, London NW4 and are seeking an experienced Prescribing Pharmacist to join our forward-thinking clinical team.

We are a training and teaching practice based on a single, practice-owned site, with approximately 12,000 patients and a full range of clinical and non-clinical team members. We are a major contributor to a successful and supportive PCN, have an active group of Patient Champions, are QOF high achievers and are rated GOOD by CQC, with some outstanding points of note.

We are looking for an experienced pharmacist who is an Independent Prescriber and is confident in managing patients with long-term conditions and complex medication needs. A particular interest and experience in diabetes management would be highly desirable and would be considered a significant advantage.

The successful candidate will work closely with our GPs, nursing team and wider multidisciplinary team and will have the opportunity to play an important role in the ongoing development of medicines management and long-term condition care within the practice.

We offer flexible working hours and are keen to find the right experienced pharmacist to complement our existing clinical team.

Benefits include staff car parking, NHS Pension, and the opportunity to work as part of a well-established, forward-thinking, professional team with a good standing within Barnet and beyond.

No agencies.

Main duties of the job

The role may include: -

• Clinical medication reviews and medicines optimisation
• Management of patients with long-term conditions
• Prescribing and medication changes within clinical competence
• Supporting the management of patients with diabetes, including medication optimisation and treatment reviews
• Structured Medication Reviews
• Polypharmacy and complex medication reviews
• Supporting QOF and other clinical targets
• Reviewing patients following hospital discharge and changes to medication
• Working collaboratively with GPs, nurses, HCAs and other members of the primary care team
• Providing clinical advice and support regarding medicines and prescribing

About us

St. Georges Medical Centre is a well-established, friendly and forward-thinking GP practice based in Hendon, North West London. We care for approximately 12,000 patients from a single, practice-owned site and have a broad multidisciplinary team of GPs, nurses, HCAs, pharmacists and administrative staff.

We are a training and teaching practice, a strong contributor to our local Primary Care Network, and are committed to providing high-quality, patient-centred care. We are QOF high achievers, rated Good by CQC, and have an active group of Patient Champions who support a range of community and wellbeing initiatives.

We offer a supportive, professional working environment with a strong emphasis on teamwork, service development and continuous improvement.

Job summary

We are looking for a 1-2 day per week maternity cover Practice Nurse. (potential 2 positions if 2 candidates can offer 1 day each.) The salary is negotiable based on skills and experience.

Candidates should be willing to work in a developing role, be enthusiastic, empathetic, have flexibility in their approach and the ability to work as part of our friendly team. Candidates should be able to demonstrate excellent communication skills and be keen to develop within an exciting and varied role within an innovative environment.

Main duties of the job

Responsibilities include chronic disease management, wound care, cytology, childhood immunisations, travel vaccination, NHS Health Checks, ECGs, assisting GPs in minor operation session, treatment room tasks including general immunisations, delivering health promotion and health education to patients addressing key lifestyle issues i.e. smoking, weight, diet etc.

About us

We have an exciting opportunity for a Practice Nurse to join our well established and high performing team on a 12 month fixed term basis to cover maternity leave. We are a forward-thinking practice serving a patient population of 9,200 and are committed to putting patient care first. You will be working within an experienced and supportive team which includes 6 Partners, 4 Salaried GPs, 1 Advanced Nurse Practitioner, 3 Practice Nurses 1 Healthcare Assistant and 2 phlebotomists.

Job summary

We are a well-established, popular and friendly practice at the heart of the local community in Hendon, London NW4 and are seeking an experienced Prescribing Pharmacist to join our forward-thinking clinical team.

We are a training and teaching practice based on a single, practice-owned site, with approximately 12,000 patients and a full range of clinical and non-clinical team members. We are a major contributor to a successful and supportive PCN, have an active group of Patient Champions, are QOF high achievers and are rated GOOD by CQC, with some outstanding points of note.

We are looking for an experienced pharmacist who is an Independent Prescriber and is confident in managing patients with long-term conditions and complex medication needs. A particular interest and experience in diabetes management would be highly desirable and would be considered a significant advantage.

The successful candidate will work closely with our GPs, nursing team and wider multidisciplinary team and will have the opportunity to play an important role in the ongoing development of medicines management and long-term condition care within the practice.

We offer flexible working hours and are keen to find the right experienced pharmacist to complement our existing clinical team.

Benefits include staff car parking, NHS Pension, and the opportunity to work as part of a well-established, forward-thinking, professional team with a good standing within Barnet and beyond.

No agencies.

Main duties of the job

The role may include: -

• Clinical medication reviews and medicines optimisation
• Management of patients with long-term conditions
• Prescribing and medication changes within clinical competence
• Supporting the management of patients with diabetes, including medication optimisation and treatment reviews
• Structured Medication Reviews
• Polypharmacy and complex medication reviews
• Supporting QOF and other clinical targets
• Reviewing patients following hospital discharge and changes to medication
• Working collaboratively with GPs, nurses, HCAs and other members of the primary care team
• Providing clinical advice and support regarding medicines and prescribing

About us

St. Georges Medical Centre is a well-established, friendly and forward-thinking GP practice based in Hendon, North West London. We care for approximately 12,000 patients from a single, practice-owned site and have a broad multidisciplinary team of GPs, nurses, HCAs, pharmacists and administrative staff.

We are a training and teaching practice, a strong contributor to our local Primary Care Network, and are committed to providing high-quality, patient-centred care. We are QOF high achievers, rated Good by CQC, and have an active group of Patient Champions who support a range of community and wellbeing initiatives.

We offer a supportive, professional working environment with a strong emphasis on teamwork, service development and continuous improvement.