Job summary

We have a permanent position available within our practice reception team. We are looking to recruit a 4 day postion.

Our Group operates across three sites in Exeter, and the successful candidates will be expected to work across all locations as part of a rota.

We use SystmOne clinical system.

About You: The ideal candidate will:

• Have an excellent range of skills and experience
• Be friendly, approachable, and have a good sense of humour
• Be flexible and able to adapt to working across multiple sites

You will be enthusiastic about delivering excellent patient care, with strong interpersonal and communication skills. You should be able to work effectively both independently and as part of an integrated team.

Main duties of the job

Duties will include:-

• To respond to all queries and requests from patients and other visitors
• Explain Practice arrangements to new and temporary patients
• Use judgement and communication skills to ensure all urgent registrations are dealt with, in an appropriate manner
• Advise patients of relevant charges for private services and take payments
• Keep work area clean and tidy
• To be familiar with appointment system and its variations
• To book appointments, by telephone and in person
• To learn Patient Triage
• To advise patients of other services available (signpost)
• To receive and take messages, receive and make calls as required
• To ensure the system is operational at the beginning of each day
• To keep white information boards updated daily/weekly
• To check and respond to tasks/workflow

About us

St Thomas Medical Group is the 2nd largest practice in Devon, forward thinking, innovative and outward-facing, looking for an enthusiastic, skilled and motivated individual to help us diversify the workforce of our organisation.

With an excellent, supportive team of GPs, Clinical, Administrative and Reception staff operating out of purpose-built surgeries, we have 11 Partners, 24 Salaried Drs, 24 Nurses, 3 ANPs, 3 Paramedics, 3 Pharmacists, 2 Pharmacy Technician, First Contact Physios and Social Prescribers, forming a strong and skilled workforce

The team work extremely hard and have a very positive work ethic. The team are very well supported by the Groups 11 GP Partners and management team.

Job summary

We are looking for an enthusiastic and patient focused Health Care Assistant to join our friendly multidisciplinary team 3 day's a week. Exact days to be agreed.

The role offers a varied and rewarding workload, physical health monitoring, health promotion, vaccinations and evidence based nursing care, with opportunities to contribute to service development and support colleagues. If you are passionate about delivering high quality care and making a real difference to patients lives, we would love to hear from you.

Main duties of the job

a.Undertake new patient health checks

b.Support the practice nurse with health promotion programmes

c.Carry out baseline observations such as pulse oximitery, blood pressure, temperature, pulse rate, recording findings accurately

d.Facilitate routine and 24-hour BP monitoring, advising patients accordingly

e.Undertake wound care, dressings and other clinical tasks as required

f.Support the practice nurse with the management of chronic disease clinics

g.Carry out BMI checks as directed

h.Act as a chaperone as required

i.When trained, undertake venepuncture

j.When trained, administer vaccinations under PSD

l.Carry out ECGs as requested

m.Ensure specimens are recorded and ready for onward transportation

n.Provide support during minor operations as required

o.Ensure all clinical rooms are adequately stocked and prepared for each session

p.Ensure fridges are cleaned routinely in accordance with extant guidance

q.Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the practice IPC policy

r.Deliver opportunistic health promotion where appropriate

About us

St Thomas Medical Group is the 2nd largest practice in Devon, forward thinking, innovative who are looking for an enthusiastic, skilled and proactive Health Care Assistant to help us diversify the workforce of our organisation. We have 3 sites across Exeter. St Thomas, Exwick and Exeter University

We have a fantastic opportunity for a qualified Health Care Assistant to join our friendly group. We have 11 Partners, 17 Salaried GPs, 22 Nurses, 4 ANPs, 3 Paramedics, 2 social prescribers and First Contact Physios working across the group.

Details

Date posted

19 October 2026

Pay scheme

Other

Salary

Depending on experience Competitive rates

Contract

Permanent

Working pattern

Part-time

Reference number

A2331-26-0003

Job locations

St Thomas Health Centre

Cowick St

Exeter

Devon

EX4 1HJ

United Kingdom

Exwick Health Centre

New Valley Road

Exeter

EX42AD

United Kingdom

Job description

Job responsibilities

a.To develop, implement and embed health promotion and well-being programmes

b.To implement and evaluate individual treatment plans for chronic disease patients

c.To identify, manage and support patients at risk of developing long term conditions, preventing adverse effects to patients health

d.To provide routine nursing care to patients as required in accordance with clinical based evidence, NICE and the NSF

e.To provide wound care (ulcer/Doppler etc.) to patients

f.To provide travel medicine services

g.To request pathology services as necessary

h.To provide chronic disease clinics, delivering patient care as necessary, referring patients to secondary/specialist care as required

i.To maintain accurate clinical records in conjunction with extant legislation

j.To ensure read codes are used effectively

k.To maintain chronic disease registers

l.To chaperone patients where necessary

m.To assist GPs with minor surgery when required

n.To prioritise health issues and intervene appropriately

o.To support the team in dealing with clinical emergencies

p.To recognise, assess and refer patients presenting with mental health needs

q.To implement vaccination programmes for adults and children

r.To support patients in the use of their prescribed medicines or over the counter medicines (within own scope of practice)

s.To liaise with external services/agencies to ensure the patient is supported appropriately (vulnerable patients etc.)

t.To delegate clinical responsibilities appropriately (ensuring safe practice and the task is within the scope of practice of the individual)

u.To support the clinical team with all safeguarding matters in accordance with local and national policies

v.To deliver opportunistic health promotion where appropriate

w.Support junior members of the nursing team, providing guidance when necessary

x.Participate in local initiatives to enhance service delivery and patient care

y.Support and participate in shared learning within the practice

z.Continually review clinical practices, responding to national policies and initiatives where appropriate

Job description Job responsibilities a.To develop, implement and embed health promotion and well-being programmesb.To implement and evaluate individual treatment plans for chronic disease patientsc.To identify, manage and support patients at risk of developing long term conditions, preventing adverse effects to patients healthd.To provide routine nursing care to patients as required in accordance with clinical based evidence, NICE and the NSFe.To provide wound care (ulcer/Doppler etc.) to patientsf.To provide travel medicine servicesg.To request pathology services as necessaryh.To provide chronic disease clinics, delivering patient care as necessary, referring patients to secondary/specialist care as requiredi.To maintain accurate clinical records in conjunction with extant legislationj.To ensure read codes are used effectivelyk.To maintain chronic disease registersl.To chaperone patients where necessarym.To assist GPs with minor surgery when requiredn.To prioritise health issues and intervene appropriatelyo.To support the team in dealing with clinical emergenciesp.To recognise, assess and refer patients presenting with mental health needsq.To implement vaccination programmes for adults and childrenr.To support patients in the use of their prescribed medicines or over the counter medicines (within own scope of practice)s.To liaise with external services/agencies to ensure the patient is supported appropriately (vulnerable patients etc.)t.To delegate clinical responsibilities appropriately (ensuring safe practice and the task is within the scope of practice of the individual)u.To support the clinical team with all safeguarding matters in accordance with local and national policiesv.To deliver opportunistic health promotion where appropriatew.Support junior members of the nursing team, providing guidance when necessaryx.Participate in local initiatives to enhance service delivery and patient carey.Support and participate in shared learning within the practicez.Continually review clinical practices, responding to national policies and initiatives where appropriate

Person Specification

Experience

Essential

• Experience of working within a nursing team
• Experience working with patients
• Experience as a HCA in a health care setting
• Experience carrying out venepuncture, ECG's, simple dressings and physical health monitoring

Desirable

• Experience working in primary care or general practice, with HCA training or competence. Previous experience using clinical systems (e.g. EMIS/SystmOne), knowledge of QOF, and evidence of ongoing continuing professional development would be advantageous.

Qualifications

Essential

• Healthcare qualification/experience (level 3 or 4) or working towards gaining equivalent level
• Phlebotomy certification
• Experience of working in a healthcare setting

Desirable

• Experience of working in a primary care environment
• Wound Care / Removal of sutures & staples
• ECGs
• Venepuncture
• New patient medicals inc. Height, weight, BP, Pulse
• Chaperone procedure

Person Specification Experience Essential Experience of working within a nursing team Experience working with patients Experience as a HCA in a health care setting Experience carrying out venepuncture, ECG's, simple dressings and physical health monitoring Desirable Experience working in primary care or general practice, with HCA training or competence. Previous experience using clinical systems (e.g. EMIS/SystmOne), knowledge of QOF, and evidence of ongoing continuing professional development would be advantageous. Qualifications Essential Healthcare qualification/experience (level 3 or 4) or working towards gaining equivalent level Phlebotomy certification Experience of working in a healthcare setting Desirable Experience of working in a primary care environment Wound Care / Removal of sutures & staples ECGs Venepuncture New patient medicals inc. Height, weight, BP, Pulse Chaperone procedure

Employer details

Employer name

St Thomas Medical Group

Address

St Thomas Health Centre

Cowick St

Exeter

Devon

EX4 1HJ

United Kingdom

Employer's website

https://www.stthomasmedicalgroup.co.uk/ (Opens in a new tab)

Employer details

Employer name

St Thomas Medical Group

Address

St Thomas Health Centre

Cowick St

Exeter

Devon

EX4 1HJ

United Kingdom

Employer's website

https://www.stthomasmedicalgroup.co.uk/ (Opens in a new tab)