Job summary

30-month term: This post is offered as a FTC for candidates outside the NHS or as a secondment for those employed by an NHS organisation.

Please note: This is only open to applicants currently working within the East of England. Please includeyour work area when stating your current employer.

Do you want to help deliver a new programme that will make a difference across Essex? WorkWell supports people whose health affects their ability to find, stay in or return to work. Working with partners across health, care, local government, the voluntary sector and employment services, the programme will help residents improve their health, wellbeing, confidence and independence while accessing employment opportunities. We are looking for people passionate about partnership working, improvement and supporting local communities.

The WorkWell Triage Officer will manage referrals, complete eligibility checks, coordinate onboarding and provide high-quality administrative support. As a first point of contact, you will ensure timely access to support and efficient referral processing.

Working with NHS organisations, Primary Care Networks, local authorities, employment support providers and voluntary sector partners, you will maintain accurate records, support programme administration and signpost individuals to alternative services where appropriate. This is an excellent opportunity for an organised, customer-focused individual committed to improving outcomes for local residents.

Main duties of the job

You will require excellent organisational skills and the ability to manage sensitive information whilst providing a positive experience for participants and stakeholders. You will work collaboratively with WorkWell colleagues and partner organisations, providing support to inductions, and sharing knowledge of programme processes where appropriate. You will participate in training and development activities to maintain specialist programme knowledge as well as share learning and good practice across the programme team.

You should be confident in using your own initiative and working independently as needed to deliver on requirements of the role. You will be proficient in using software required to develop reports to deliver high quality documents through Microsoft suite (Word, PowerPoint, Excel). Strong attention to detail is essential, as you will be required to maintain accurate records to support contract monitoring and programme assurance as needed. You should possess good negotiation skills and the ability to build strong working relationships, enabling you to influence when needed, in order to deliver effectively through others.

About us

NHS Essex ICB is a statutory organisation responsible for the planning and funding of NHS services for around 1.9 million people across Essex. Our role as an ICB is to bring health and care services together, improve the health and wellbeing of our population and ensure equitable access to services and outcome for everyone. The organisations headquarters is Seax House, Chelmsford, and we operate a hybrid working model (2 office-based days) that includes working across Essex and from home. Essex ICB currently has offices in Brentwood, Harlow and Colchester, in addition to the Chelmsford HQ.

We are committed to creating an inclusive workplace that values diversity. We know that different experiences, ideas and perspectives help create a stronger and more innovative organisation that delivers better outcomes for patients. We welcome applications from all backgrounds, including people of all ages, disabilities, sex, gender identity or expression, race or ethnicity, religion or belief, sexual orientation or personal circumstances. Our policies ensure all applicants are treated fairly and consistently throughout the recruitment process, including consideration of reasonable adjustments for disabled applicants.

Please note that the organisation does not hold a sponsorship licence.

Details

Date posted

02 October 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,073 to £39,043 a year

Contract

Fixed term

Duration

30 months

Working pattern

Full-time

Reference number

D9708-MSE574

Job locations

Seax House

Victoria Road South

Chelmsford

Essex

CM1 1QH

United Kingdom

Job description

Job responsibilities

The Essex Integrated Care Board (ICB) is a new organisation formed through the consolidation of three ICB areas in response to the NHSs ambition to deliver a more streamlined, strategic and cost-effective model of health commissioning. The ICB will oversee the commissioning of care for the approximately 2 million people who live in Essex. Operating within a reduced running cost envelope and aligned to the new requirements of ICBs in England, the ICB will focus on improving population health outcomes, health equity and smarter resource allocation.

The WorkWell Triage Officer will play a key role in supporting access to the WorkWell programme by managing referrals, undertaking eligibility and suitability checks, coordinating participant onboarding and providing high-quality administrative support. The postholder will act as an initial point of contact for participants, referrers and delivery partners, ensuring referrals are processed efficiently and in accordance with programme requirements.

Working across a complex partnership including NHS organisations, Primary Care Networks, local authorities, employment support providers and voluntary sector organisations, the postholder will support timely access to services, maintain accurate records and provide signposting where individuals are not eligible for support.

The role requires excellent organisational skills, attention to detail and the ability to manage sensitive information whilst providing a positive experience for participants and stakeholders.

As the ICB transitions to become a leaner, more focused strategic commissioning organisation the post holder will be expected to support the WorkWell programme in delivering on the three fundamental shifts set out in the NHS 10-year plan:

• From Treatment to Prevention: Embedding preventative, personalised and population based approaches to commissioning.
• From Hospital to Community: Championing care model redesign that supports community and neighbourhood health.
• From Analogue to Digital: Enabling clinically driven transformation through digital innovation, data analytics and evidence based improvement.

KEY DUTIES AND RESPONSIBILITIES

To deliver on the job description set out above, the job holder will be expected to deliver on the requirements set out below:

Policy and service development

• Support implementation of WorkWell referral and triage processes.
• Ensure activity is undertaken in accordance with programme guidance, information governance requirements and ICB policies.
• Support continuous improvement of referral pathways and onboarding processes.
• Contribute to reviews of participant journeys and service processes.
• Identify operational issues and escalate improvement opportunities appropriately.

Strategy and analysis

• Understanding of complex data relating to the Essex WorkWell service
• Helps present insights and reports, drawing on complex data, that can be used to inform decision making and delivery
• Use of data and insight to contribute to reporting, including performance management, financial and quality reporting against agreed contractual or project deliverables
• Review referral information and undertake initial eligibility and suitability assessments against WorkWell criteria.
• Maintain accurate programme records and management information systems.
• Produce reports and monitoring information to support programme assurance and performance management.
• Support data quality checks and contribute to programme reporting requirements.
• Monitor referral throughput and onboarding timescales to support effective programme delivery.

Planning and organisation

• Support development and delivery of project plans relating to WorkWell, helping develop effective arrangements to support governance, risk management, escalations and reporting
• Manage competing priorities, prioritizing own resources to effectively deliver agreed tasks or projects
• Ensure accurate reporting and records management
• Process referrals and expressions of interest within agreed timescales.
• Coordinate participant onboarding activities between referrers, providers and programme partners.
• Maintain effective tracking systems and case records.
• Organise meetings, maintain action logs and support programme administration.
• Prioritise workload effectively to meet service standards and performance targets.
• Support delivery of programme objectives through effective administrative coordination.

Communications and Partnerships

• Act as a first point of contact for referral enquiries.
• Communicate effectively with participants, healthcare professionals, providers and partner organisations.Provide advice regarding eligibility criteria and referral processes.
• Provide advice regarding eligibility criteria and referral processes.
• Support effective relationships with commissioned providers and Local WorkWell Partnerships.
• Signpost individuals to alternative support where WorkWell eligibility criteria are not met.
• Handle sensitive and confidential information professionally and appropriately
• Work collaboratively, modelling inclusive, respectful and compassionate behaviours
• Supports development of high quality written and verbal briefings
• Build strong, trust-based relationships across the ICB as needed

Financial and resource management

• Supports delivery of budget for WorkWell, including effective budget reporting as required
• Ensure effective use of programme systems and resources.
• Maintain accurate records to support contract monitoring and programme assurance.
• Support collection of information required for contract and performance monitoring.
• Contribute to achievement of value for money through efficient administrative processes.

Team management and capability building

• Work collaboratively with WorkWell colleagues and partner organisations.
• Support induction and sharing of programme processes where appropriate.
• Contribute to a culture of continuous learning and service improvement.
• Participate in training and development activities to maintain specialist programme knowledge.
• Share learning and good practice across the programme team.
• Able to influence in order to deliver effectively through others

Other

• Use initiative and work independently as needed to deliver on requirements of the role
• Primarily desk-based work that requires use of visual display units, focused concentration and frequent participation in on-line or in person meetings
• Able to use software required to develop report, including ability to deliver high quality documents through Microsoft suite (word, power point, excel)

Flexibility and evolving responsibilities

As the ICB continues to evolve, portfolios may be subject to change to reflect the needs of the organization, the health and care system and national policy direction. This may include adjustments to areas of responsibility or realignment of reporting structures.

KEY RELATIONSHIPS

The post holder will need to build constructive relationships with partners from across the health and care system. Key relationships will be with:

• WorkWell Programme Team
• Head of Learning and Change
• Learning and Change Lead
• Senior Programme Communications Officer, WorkWell
• Primary Care Networks
• GP Practices
• Integrated Neighbourhood Teams
• Local WorkWell Partnerships
• Employment Support Providers
• Voluntary, Community and Social Enterprise Organisations
• Local Authority Teams
• DWP and Employment Services
• WorkWell Participants and Referrers

Job description Job responsibilities The Essex Integrated Care Board (ICB) is a new organisation formed through the consolidation of three ICB areas in response to the NHSs ambition to deliver a more streamlined, strategic and cost-effective model of health commissioning. The ICB will oversee the commissioning of care for the approximately 2 million people who live in Essex. Operating within a reduced running cost envelope and aligned to the new requirements of ICBs in England, the ICB will focus on improving population health outcomes, health equity and smarter resource allocation.The WorkWell Triage Officer will play a key role in supporting access to the WorkWell programme by managing referrals, undertaking eligibility and suitability checks, coordinating participant onboarding and providing high-quality administrative support. The postholder will act as an initial point of contact for participants, referrers and delivery partners, ensuring referrals are processed efficiently and in accordance with programme requirements.Working across a complex partnership including NHS organisations, Primary Care Networks, local authorities, employment support providers and voluntary sector organisations, the postholder will support timely access to services, maintain accurate records and provide signposting where individuals are not eligible for support.The role requires excellent organisational skills, attention to detail and the ability to manage sensitive information whilst providing a positive experience for participants and stakeholders.As the ICB transitions to become a leaner, more focused strategic commissioning organisation the post holder will be expected to support the WorkWell programme in delivering on the three fundamental shifts set out in the NHS 10-year plan:From Treatment to Prevention: Embedding preventative, personalised and population based approaches to commissioning.From Hospital to Community: Championing care model redesign that supports community and neighbourhood health.From Analogue to Digital: Enabling clinically driven transformation through digital innovation, data analytics and evidence based improvement.KEY DUTIES AND RESPONSIBILITIESTo deliver on the job description set out above, the job holder will be expected to deliver on the requirements set out below:Policy and service developmentSupport implementation of WorkWell referral and triage processes.Ensure activity is undertaken in accordance with programme guidance, information governance requirements and ICB policies.Support continuous improvement of referral pathways and onboarding processes.Contribute to reviews of participant journeys and service processes.Identify operational issues and escalate improvement opportunities appropriately.Strategy and analysisUnderstanding of complex data relating to the Essex WorkWell serviceHelps present insights and reports, drawing on complex data, that can be used to inform decision making and deliveryUse of data and insight to contribute to reporting, including performance management, financial and quality reporting against agreed contractual or project deliverablesReview referral information and undertake initial eligibility and suitability assessments against WorkWell criteria.Maintain accurate programme records and management information systems.Produce reports and monitoring information to support programme assurance and performance management.Support data quality checks and contribute to programme reporting requirements.Monitor referral throughput and onboarding timescales to support effective programme delivery.Planning and organisationSupport development and delivery of project plans relating to WorkWell, helping develop effective arrangements to support governance, risk management, escalations and reportingManage competing priorities, prioritizing own resources to effectively deliver agreed tasks or projectsEnsure accurate reporting and records managementProcess referrals and expressions of interest within agreed timescales.Coordinate participant onboarding activities between referrers, providers and programme partners.Maintain effective tracking systems and case records.Organise meetings, maintain action logs and support programme administration.Prioritise workload effectively to meet service standards and performance targets.Support delivery of programme objectives through effective administrative coordination.Communications and PartnershipsAct as a first point of contact for referral enquiries.Communicate effectively with participants, healthcare professionals, providers and partner organisations.Provide advice regarding eligibility criteria and referral processes.Provide advice regarding eligibility criteria and referral processes.Support effective relationships with commissioned providers and Local WorkWell Partnerships.Signpost individuals to alternative support where WorkWell eligibility criteria are not met.Handle sensitive and confidential information professionally and appropriatelyWork collaboratively, modelling inclusive, respectful and compassionate behavioursSupports development of high quality written and verbal briefingsBuild strong, trust-based relationships across the ICB as neededFinancial and resource managementSupports delivery of budget for WorkWell, including effective budget reporting as requiredEnsure effective use of programme systems and resources.Maintain accurate records to support contract monitoring and programme assurance.Support collection of information required for contract and performance monitoring.Contribute to achievement of value for money through efficient administrative processes.Team management and capability buildingWork collaboratively with WorkWell colleagues and partner organisations.Support induction and sharing of programme processes where appropriate.Contribute to a culture of continuous learning and service improvement.Participate in training and development activities to maintain specialist programme knowledge.Share learning and good practice across the programme team.Able to influence in order to deliver effectively through othersOtherUse initiative and work independently as needed to deliver on requirements of the rolePrimarily desk-based work that requires use of visual display units, focused concentration and frequent participation in on-line or in person meetingsAble to use software required to develop report, including ability to deliver high quality documents through Microsoft suite (word, power point, excel)Flexibility and evolving responsibilitiesAs the ICB continues to evolve, portfolios may be subject to change to reflect the needs of the organization, the health and care system and national policy direction. This may include adjustments to areas of responsibility or realignment of reporting structures.KEY RELATIONSHIPSThe post holder will need to build constructive relationships with partners from across the health and care system. Key relationships will be with:WorkWell Programme TeamHead of Learning and ChangeLearning and Change LeadSenior Programme Communications Officer, WorkWellPrimary Care NetworksGP PracticesIntegrated Neighbourhood TeamsLocal WorkWell PartnershipsEmployment Support ProvidersVoluntary, Community and Social Enterprise OrganisationsLocal Authority TeamsDWP and Employment ServicesWorkWell Participants and Referrers

Person Specification

Strategy & Analysis

Essential

• Able to present information clearly to support decision making.
• Understanding of the importance of evaluation and audits to support improvement.
• Experience using proven project management tools.

Partnerships & Communities

Essential

• Experience working across teams and organisations in the development and delivery of projects.
• Able to challenge decisions where needed.
• Able to effectively influence within areas of responsibility, escalating appropriately when necessary.

People & Culture

Essential

• Acts as a positive, compassionate and inclusive team member, demonstrating commitment to promoting diversity, inclusion and equality of opportunity.
• A strong team player, who is also able to use their own initiative.
• A commitment to continuous improvement, organisation learning and achieving positive outcomes for all staff, patients, service users and carers working in line with the NHS People Promise.

Governance & Assurance

Essential

• Experience supporting delivery of projects that require collective decision-making and how to negotiate success in those situations.
• Understanding of the importance of effective corporate governance.
• Understanding of the route for decision-making within the ICB.

Qualifications

Essential

• Educated to Degree level (relevant focus) or equivalent managerial experience or Diploma plus evidence of additional training/experience to support the requirements of the role
• Evidence of sustained commitment to continuing professional development

Experience

Essential

• Experience of working in a relevant healthcare environment (NHS or other)
• Experience working in a senior administration / secretarial role, including provision of senior level administrative and project support and implementing administrative systems.
• Experience arranging meetings, preparing agendas and delivering effective minutes from meetings.

Personal Attributes and Values

Essential

• Personal commitment to the values of the NHS 10-year Plan, the NHS People Plan, the Nolan Principles, to championing equality, diversity and inclusion within the ICB and the wide health system.
• A high level of self-awareness and emotional intelligence, with an understanding of own strengths and limitations.

Person Specification Strategy & Analysis Essential Able to present information clearly to support decision making. Understanding of the importance of evaluation and audits to support improvement. Experience using proven project management tools. Partnerships & Communities Essential Experience working across teams and organisations in the development and delivery of projects. Able to challenge decisions where needed. Able to effectively influence within areas of responsibility, escalating appropriately when necessary. People & Culture Essential Acts as a positive, compassionate and inclusive team member, demonstrating commitment to promoting diversity, inclusion and equality of opportunity. A strong team player, who is also able to use their own initiative. A commitment to continuous improvement, organisation learning and achieving positive outcomes for all staff, patients, service users and carers working in line with the NHS People Promise. Governance & Assurance Essential Experience supporting delivery of projects that require collective decision-making and how to negotiate success in those situations. Understanding of the importance of effective corporate governance. Understanding of the route for decision-making within the ICB. Qualifications Essential Educated to Degree level (relevant focus) or equivalent managerial experience or Diploma plus evidence of additional training/experience to support the requirements of the role Evidence of sustained commitment to continuing professional development Experience Essential Experience of working in a relevant healthcare environment (NHS or other) Experience working in a senior administration / secretarial role, including provision of senior level administrative and project support and implementing administrative systems. Experience arranging meetings, preparing agendas and delivering effective minutes from meetings. Personal Attributes and Values Essential Personal commitment to the values of the NHS 10-year Plan, the NHS People Plan, the Nolan Principles, to championing equality, diversity and inclusion within the ICB and the wide health system. A high level of self-awareness and emotional intelligence, with an understanding of own strengths and limitations.

Employer details

Employer name

NHS Essex Integrated Care Board

Address

Seax House

Victoria Road South

Chelmsford

Essex

CM1 1QH

United Kingdom

Employer's website

https://www.essex.icb.nhs.uk (Opens in a new tab)

Employer details

Employer name

NHS Essex Integrated Care Board

Address

Seax House

Victoria Road South

Chelmsford

Essex

CM1 1QH

United Kingdom

Employer's website

https://www.essex.icb.nhs.uk (Opens in a new tab)

Job summary

Are you an experienced Senior Consultant Psychiatrist looking to take the next step in your career? A senior leadership role that is both challenging and immensely rewarding could be the ideal role for you. Progress within Elysium Healthcare as the Medical Director. In this senior clinical position, you will provide clinical and medical leadership across the hospital. You will also be a Senior Consultant Psychiatrist who will have clinical responsibilities for service users at Potters Bar Clinic working 30 hours/week. You will be key in advising on psychiatric and medical issues within the hospital. As lead for the medical directorate, you will operationally manage, within agreed standards, targets, timetables, and constraints in accordance with operational and strategic objectives. Your responsibilities as a Medical Director will include: Responsibility for the administration of the Mental Health Act, Clinical Policy, Clinical Standards and associated administrative tasks in r

Main duties of the job

The CYPMHS Consultant Psychiatrist & Medical Director role at Elysium Healthcare involves providing clinical and medical leadership across the hospital. The candidate will have responsibilities for service users at Potters Bar Clinic working part-time. The role includes advising on psychiatric and medical issues and managing operational and strategic objectives. Responsibilities as a Medical Director include administering the Mental Health Act, overseeing clinical policies, and ensuring the provision of primary care medical services. As a CYPMHS Consultant Psychiatrist, tasks include reviewing referrals, conducting assessments, managing risk, supervising team members, and participating in continuous professional development. Applicants must be on the GMC Specialist Register for Child and Adolescent Psychiatry and have experience in CYPMHS Eating Disorders. Leadership and communication skills are essential.

About us

Elysium Healthcare is a part of Ramsay Health Care and has a network of services across England and Wales. With over 8,000 employees, the organisation covers a wide range of services, including Mental Health, Neurology, Learning Disabilities & Autism, and more. They are committed to inclusive recruitment and ensuring the welfare of service users. Elysium follows safer recruitment practices and is a Disability Confident employer. The organisation offers opportunities for professional growth across its expansive network. Their unique approach to care delivery is supported by a global presence, making them a significant player in the healthcare sector with a focus on patient welfare and staff development.

Job summary

30-month term:This post is offered as a fixed-term contract for candidates outside the NHS or as a secondment for those employed by an NHS organisation.

Please note:This opportunity is only open to applicants currently working within the East of England region. Please includethe area in which you work when stating your current employer.

Do you want to help deliver a programme that will change lives across Essex? WorkWell supports people whose health affects their ability to find, stay in or return to work. Bringing together partners from health, care, local government, the voluntary sector and employment services, the programme will help residents improve their health, confidence and independence while accessing employment opportunities.

You will design and deliver learning, engagement and change activities to support programme implementation. Working across NHS organisations, local authorities, employment support services and voluntary and community sector organisations, you will lead stakeholder engagement, organisational development and capability building to support adoption of the WorkWell model.

Supporting the Head of Learning and Change, you will provide specialist advice, lead key workstreams and translate strategic objectives into practical interventions that improve outcomes. You will use learning from implementation to enhance delivery, build capability, promote collaboration and support improvement across the WorkWell partnership.

Main duties of the job

You will be responsible for developing and maintaining detailed work plans and implementation schedules, ensuring delivery against agreed milestones and coordinating activities across multiple organisations and stakeholder groups to support programme objectives. You will also support governance arrangements and programme reporting requirements, as well as coordinating Learning and Change Network activities, facilitating the sharing of good practice across Essex and nationally.

You should possess strong interpersonal skills and the ability to build and maintain effective relationships with stakeholders across health, care, employment support and voluntary sector organisations. You will be a confident leader, ensuring the progressive development and delivery of system-wide learning and capability programmes. You will be required to effectively monitor expenditure associated with learning, engagement and development activities, requiring strong analytical skills and a keen eye for detail. The ability to identify risks to delivery and escalate issues appropriately is essential to the role. You will be proactive and attentive, ensuring value for money is achieved across commissioned learning and development activities. You should be proficient in using software required to develop reports to deliver high-quality documents through Microsoft packages. You will also support procurement and management of external training, facilitation or engagement support where required.

About us

NHS Essex ICB is a statutory organisation responsible for the planning and funding of NHS services for around 1.9 million people across Essex. Our role as an ICB is to bring health and care services together, improve the health and wellbeing of our population and ensure equitable access to services and outcome for everyone. The organisations headquarters is Seax House, Chelmsford, and we operate a hybrid working model (2 office-based days) that includes working across Essex and from home. Essex ICB currently has offices in Brentwood, Harlow and Colchester, in addition to the Chelmsford HQ.

We are committed to creating an inclusive workplace that values diversity. We know that different experiences, ideas and perspectives help create a stronger and more innovative organisation that delivers better outcomes for patients. We welcome applications from all backgrounds, including people of all ages, disabilities, sex, gender identity or expression, race or ethnicity, religion or belief, sexual orientation or personal circumstances. Our policies ensure all applicants are treated fairly and consistently throughout the recruitment process, including consideration of reasonable adjustments for disabled applicants.

Please note that the organisation does not hold a sponsorship licence.

Details

Date posted

02 October 2026

Pay scheme

Agenda for change

Band

Band 8a

Salary

£57,528 to £64,750 a year

Contract

Fixed term

Duration

30 months

Working pattern

Full-time

Reference number

D9708-MSE576

Job locations

Seax House

Victoria Road South

Chelmsford

Essex

CM1 1QH

United Kingdom

Job description

Job responsibilities

ROLE PURPOSE / SUMMARY

The Essex Integrated Care Board (ICB) is a new organisation formed through the consolidation of three ICB areas in response to the NHSs ambition to deliver a more streamlined, strategic and cost-effective model of health commissioning. The ICB will oversee the commissioning of care for the approximately 2 million people who live in Essex. Operating within a reduced running cost envelope and aligned to the new requirements of ICBs in England, the ICB will focus on improving population health outcomes, health equity and smarter resource allocation.

The Learning and Change Lead will be responsible for leading the design, development and delivery of learning, engagement and change activities that support successful implementation of the Essex WorkWell Programme.

Working across a complex partnership of NHS organisations, local authorities, employment support services, voluntary and community sector organisations and employers, the postholder will lead programmes of stakeholder engagement, organisational development, behavioural change and capability building to support successful adoption of the WorkWell model.

The postholder will act as the subject matter expert for learning, change management and system adoption, translating strategic objectives into practical interventions that improve engagement, capability and programme outcomes. They will support the Head of Learning and Change by providing specialist advice, leading key workstreams and ensuring learning from implementation is captured, shared and used to improve delivery.

The postholder will work across organisational boundaries to build capability, promote collaboration and support a culture of continuous improvement across the WorkWell partnership.

As the ICB transitions to become a leaner, more focused strategic commissioning organisation the post holder will be expected to support the WorkWell in delivering on the three fundamental shifts set out in the NHS 10-year plan:

• From Treatment to Prevention: Embedding preventative, personalised and population based approaches to commissioning.
• From Hospital to Community: Championing care model redesign that supports community and neighbourhood health.
• From Analogue to Digital: Enabling clinically driven transformation through digital innovation, data analytics and evidence based improvement.

KEY DUTIES AND RESPONSIBILITIES

To deliver on the job description set out above, the job holder will be expected to deliver on the requirements set out below:

Policy and service development

• Implement policy and / or service developments related to WorkWell, drawing on requirements from NHS strategies, including the ICB strategy and the 10 Year Health Plan.
• Ensure compliance with relevant ICB policies.
• Use research and innovation to inform service improvements or performance management
• Lead the development and implementation of learning, engagement and change management approaches that support delivery of the WorkWell programme.
• Develop and maintain frameworks, guidance, tools and resources to support service adoption and continuous improvement.
• Support the development and implementation of policies, procedures and operating models relating to WorkWell delivery.
• Contribute to service redesign and improvement initiatives by applying organisational development and change management methodologies.
• Identify opportunities to improve processes, pathways and partnership working arrangements.
• Ensure learning from implementation is systematically captured and incorporated into future service development.

Strategy and analysis

• Use of complex health data sets, including those relating to performance across activity, finance, and quality to inform decision making.
• Analyse complex qualitative and quantitative information relating to programme delivery, stakeholder engagement, and service performance.
• Conduct change impact assessments and organisational readiness assessments to identify risks and opportunities.
• Evaluate the effectiveness of learning, engagement, and organisational development interventions.
• Develop recommendations for improvement based on evidence, stakeholder feedback, and programme intelligence.
• Support benefits realisation and evaluation activities across the programme.
• Produce complex reports, presentations and briefings for governance groups, programme boards and stakeholders.
• Ensure lived experience, staff feedback and stakeholder insight inform programme improvement activity.

Planning and organisation

• Lead planning and delivery of learning, engagement and change workstreams across the WorkWell programme.
• Develop and maintain detailed work plans and implementation schedules, ensuring delivery against agreed milestones.
• Coordinate activities across multiple organisations and stakeholder groups to support programme objectives.
• Manage competing priorities and adapt plans in response to emerging risks, issues and opportunities.
• Support governance arrangements and programme reporting requirements.
• Coordinate Learning and Change Network activities and facilitate the sharing of good practice across Essex and nationally.

Communications and Partnerships

• Build and maintain effective relationships with stakeholders across health, care, employment support and voluntary sector organisations.
• Deliver effective engagement activities that support programme awareness, understanding and adoption.
• Present complex information to diverse audiences using clear, accessible and engaging approaches.
• Facilitate workshops, learning events, communities of practice and collaborative improvement sessions.
• Use influencing and negotiation skills to build commitment to change and overcome resistance.
• Support senior leaders and managers in understanding and implementing organisational change.
• Develop communication and engagement materials tailored to different audiences and stakeholder groups.
• Establish effective networks across local, regional and national WorkWell programmes to support shared learning and best practice.

Financial and resource management

• Contribute to effective management of programme resources and budgets.
• Monitor expenditure associated with learning, engagement and development activities.
• Ensure value for money is achieved across commissioned learning and development activities.
• Support procurement and management of external training, facilitation or engagement support where required.
• Identify risks to delivery and escalate issues appropriately.

Team management and capability building

• Lead the development and delivery of system-wide learning and capability programmes.
• Design and facilitate training, workshops and development interventions for staff and stakeholders.
• Coach and support teams, managers and partners to adopt new ways of working.
• Support development of a continuous learning culture across the WorkWell partnership.
• Provide specialist advice on organisational development, behavioural change and stakeholder engagement.
• Supervise staff, project resources or temporary programme support where required.
• Support induction, onboarding and workforce development activities associated with the programme.

Other

• Able to use initiative and work independently as needed to deliver on requirements of the role
• Primarily desk-based work that requires use of visual display units, focused concentration and frequent participation in on-line or in person meetings
• Able to use software required to develop report, including ability to deliver high quality documents through Microsoft suite (word, power point, excel)

Flexibility and evolving responsibilities

As the ICB continues to evolve, portfolios may be subject to change to reflect the needs of the organization, the health and care system and national policy direction. This may include adjustments to areas of responsibility or realignment of reporting structures.

KEY RELATIONSHIPS

The post holder will need to build constructive relationships with partners from across the health and care system. Key relationships will be with:

• Head of Learning and Change
• WorkWell Programme Team
• National Support Team
• Regional Programme Adviser
• NHS Provider Organisations
• Primary Care Networks
• Local Authority operational teams
• Employment support providers
• Voluntary, Community and Social Enterprise organisations
• Local employer networks
• Communications and engagement teams
• Organisational development and workforce teams
• Neighbourhood Health and wider commissioning leads

Job description Job responsibilities ROLE PURPOSE / SUMMARYThe Essex Integrated Care Board (ICB) is a new organisation formed through the consolidation of three ICB areas in response to the NHSs ambition to deliver a more streamlined, strategic and cost-effective model of health commissioning. The ICB will oversee the commissioning of care for the approximately 2 million people who live in Essex. Operating within a reduced running cost envelope and aligned to the new requirements of ICBs in England, the ICB will focus on improving population health outcomes, health equity and smarter resource allocation.The Learning and Change Lead will be responsible for leading the design, development and delivery of learning, engagement and change activities that support successful implementation of the Essex WorkWell Programme.Working across a complex partnership of NHS organisations, local authorities, employment support services, voluntary and community sector organisations and employers, the postholder will lead programmes of stakeholder engagement, organisational development, behavioural change and capability building to support successful adoption of the WorkWell model.The postholder will act as the subject matter expert for learning, change management and system adoption, translating strategic objectives into practical interventions that improve engagement, capability and programme outcomes. They will support the Head of Learning and Change by providing specialist advice, leading key workstreams and ensuring learning from implementation is captured, shared and used to improve delivery.The postholder will work across organisational boundaries to build capability, promote collaboration and support a culture of continuous improvement across the WorkWell partnership.As the ICB transitions to become a leaner, more focused strategic commissioning organisation the post holder will be expected to support the WorkWell in delivering on the three fundamental shifts set out in the NHS 10-year plan:From Treatment to Prevention: Embedding preventative, personalised and population based approaches to commissioning.From Hospital to Community: Championing care model redesign that supports community and neighbourhood health.From Analogue to Digital: Enabling clinically driven transformation through digital innovation, data analytics and evidence based improvement.KEY DUTIES AND RESPONSIBILITIESTo deliver on the job description set out above, the job holder will be expected to deliver on the requirements set out below:Policy and service developmentImplement policy and / or service developments related to WorkWell, drawing on requirements from NHS strategies, including the ICB strategy and the 10 Year Health Plan.Ensure compliance with relevant ICB policies.Use research and innovation to inform service improvements or performance managementLead the development and implementation of learning, engagement and change management approaches that support delivery of the WorkWell programme.Develop and maintain frameworks, guidance, tools and resources to support service adoption and continuous improvement.Support the development and implementation of policies, procedures and operating models relating to WorkWell delivery.Contribute to service redesign and improvement initiatives by applying organisational development and change management methodologies.Identify opportunities to improve processes, pathways and partnership working arrangements.Ensure learning from implementation is systematically captured and incorporated into future service development.Strategy and analysisUse of complex health data sets, including those relating to performance across activity, finance, and quality to inform decision making.Analyse complex qualitative and quantitative information relating to programme delivery, stakeholder engagement, and service performance.Conduct change impact assessments and organisational readiness assessments to identify risks and opportunities.Evaluate the effectiveness of learning, engagement, and organisational development interventions.Develop recommendations for improvement based on evidence, stakeholder feedback, and programme intelligence.Support benefits realisation and evaluation activities across the programme.Produce complex reports, presentations and briefings for governance groups, programme boards and stakeholders.Ensure lived experience, staff feedback and stakeholder insight inform programme improvement activity.Planning and organisation Lead planning and delivery of learning, engagement and change workstreams across the WorkWell programme.Develop and maintain detailed work plans and implementation schedules, ensuring delivery against agreed milestones.Coordinate activities across multiple organisations and stakeholder groups to support programme objectives.Manage competing priorities and adapt plans in response to emerging risks, issues and opportunities.Support governance arrangements and programme reporting requirements.Coordinate Learning and Change Network activities and facilitate the sharing of good practice across Essex and nationally.Communications and PartnershipsBuild and maintain effective relationships with stakeholders across health, care, employment support and voluntary sector organisations.Deliver effective engagement activities that support programme awareness, understanding and adoption.Present complex information to diverse audiences using clear, accessible and engaging approaches.Facilitate workshops, learning events, communities of practice and collaborative improvement sessions.Use influencing and negotiation skills to build commitment to change and overcome resistance.Support senior leaders and managers in understanding and implementing organisational change.Develop communication and engagement materials tailored to different audiences and stakeholder groups.Establish effective networks across local, regional and national WorkWell programmes to support shared learning and best practice.Financial and resource managementContribute to effective management of programme resources and budgets.Monitor expenditure associated with learning, engagement and development activities.Ensure value for money is achieved across commissioned learning and development activities.Support procurement and management of external training, facilitation or engagement support where required.Identify risks to delivery and escalate issues appropriately.Team management and capability buildingLead the development and delivery of system-wide learning and capability programmes.Design and facilitate training, workshops and development interventions for staff and stakeholders.Coach and support teams, managers and partners to adopt new ways of working.Support development of a continuous learning culture across the WorkWell partnership.Provide specialist advice on organisational development, behavioural change and stakeholder engagement.Supervise staff, project resources or temporary programme support where required.Support induction, onboarding and workforce development activities associated with the programme.OtherAble to use initiative and work independently as needed to deliver on requirements of the rolePrimarily desk-based work that requires use of visual display units, focused concentration and frequent participation in on-line or in person meetingsAble to use software required to develop report, including ability to deliver high quality documents through Microsoft suite (word, power point, excel)Flexibility and evolving responsibilitiesAs the ICB continues to evolve, portfolios may be subject to change to reflect the needs of the organization, the health and care system and national policy direction. This may include adjustments to areas of responsibility or realignment of reporting structures.KEY RELATIONSHIPSThe post holder will need to build constructive relationships with partners from across the health and care system. Key relationships will be with:Head of Learning and ChangeWorkWell Programme TeamNational Support TeamRegional Programme AdviserNHS Provider OrganisationsPrimary Care NetworksLocal Authority operational teamsEmployment support providersVoluntary, Community and Social Enterprise organisationsLocal employer networksCommunications and engagement teamsOrganisational development and workforce teamsNeighbourhood Health and wider commissioning leads

Person Specification

Personal Attributes and Values

Essential

• Personal commitment to the values of the NHS 10-year Plan, the NHS People Plan, the Nolan Principles, to championing equality, diversity and inclusion within the ICB and the wide health system.
• A high level of self-awareness and emotional intelligence, with an understanding of own strengths and limitations.

Experience

Essential

• Experience of working at a senior level in a relevant healthcare environment (NHS or other).
• Experience of leading and managing projects in relevant commissioning functions as outlined in the ICB model blueprint.
• Knowledge of the health, care and local government landscape, including relevant legislation, policies and guidance, and an understanding of the social determinants of public health.

Strategy & Analysis

Essential

• A good understanding of current health and social care national aims and policy, and other determinants that impact on healthcare provision.
• Able to translate complex information into clear communications for a range of audiences, including to deliver effective reports to senior leadership.
• Good data analysis and interpretation skills involving highly complex data, including an understanding of analytical methods and how to use data to support Population Health Management.

Governance & Assurance

Essential

• A good understanding of effective corporate governance.
• Experience delivering projects that require collective decision-making and how to negotiate success in those situations.
• A good understanding of the route for decision making within the ICB.

People & Culture

Essential

• Experience in leading and motivating teams, including recognising and promoting talent, as well as appropriately dealing with under-performance, when necessary.
• Experience in compassionate leadership and promoting diversity, inclusion and equality of opportunity.
• A commitment to continuous improvement, organisation learning and achieving positive outcomes for all staff, patients, service users and carers working in line with the NHS People Promise.

Partnerships & Communities

Essential

• Able to represent the organisation credibly and positively in internal and external meetings.
• Experience working across organisational boundaries in the development and delivery of projects.
• Strong influencing and negotiation skills, challenging within areas of responsibility and escalating appropriately where necessary.

Qualifications

Essential

• Educated to Masters level (relevant focus) or equivalent managerial experience
• Evidence of sustained commitment to continuing professional development

Person Specification Personal Attributes and Values Essential Personal commitment to the values of the NHS 10-year Plan, the NHS People Plan, the Nolan Principles, to championing equality, diversity and inclusion within the ICB and the wide health system. A high level of self-awareness and emotional intelligence, with an understanding of own strengths and limitations. Experience Essential Experience of working at a senior level in a relevant healthcare environment (NHS or other). Experience of leading and managing projects in relevant commissioning functions as outlined in the ICB model blueprint. Knowledge of the health, care and local government landscape, including relevant legislation, policies and guidance, and an understanding of the social determinants of public health. Strategy & Analysis Essential A good understanding of current health and social care national aims and policy, and other determinants that impact on healthcare provision. Able to translate complex information into clear communications for a range of audiences, including to deliver effective reports to senior leadership. Good data analysis and interpretation skills involving highly complex data, including an understanding of analytical methods and how to use data to support Population Health Management. Governance & Assurance Essential A good understanding of effective corporate governance. Experience delivering projects that require collective decision-making and how to negotiate success in those situations. A good understanding of the route for decision making within the ICB. People & Culture Essential Experience in leading and motivating teams, including recognising and promoting talent, as well as appropriately dealing with under-performance, when necessary. Experience in compassionate leadership and promoting diversity, inclusion and equality of opportunity. A commitment to continuous improvement, organisation learning and achieving positive outcomes for all staff, patients, service users and carers working in line with the NHS People Promise. Partnerships & Communities Essential Able to represent the organisation credibly and positively in internal and external meetings. Experience working across organisational boundaries in the development and delivery of projects. Strong influencing and negotiation skills, challenging within areas of responsibility and escalating appropriately where necessary. Qualifications Essential Educated to Masters level (relevant focus) or equivalent managerial experience Evidence of sustained commitment to continuing professional development

Employer details

Employer name

NHS Essex Integrated Care Board

Address

Seax House

Victoria Road South

Chelmsford

Essex

CM1 1QH

United Kingdom

Employer's website

https://www.essex.icb.nhs.uk (Opens in a new tab)

Employer details

Employer name

NHS Essex Integrated Care Board

Address

Seax House

Victoria Road South

Chelmsford

Essex

CM1 1QH

United Kingdom

Employer's website

https://www.essex.icb.nhs.uk (Opens in a new tab)

Job summary

An exciting opportunity has arisen for a patient support team member at Albany House Medical Centre.

We are looking for a flexible and hardworking individual with good organisational, and communication skills. You will take pride in your working ethic and be willing to go that extra mile to help our patients.

Previous knowledge or experience of working in a GP Practice environment is preferrable but not essential as training will be given to the right candidate.

The role is for 27.5 hours a week and main duties will be carried out Monday to Friday between 13:00 - 18:30.

The successful candidate will be an essential part of a small team that prides itself on optimum patient experience within the Albany House surgery.

You will also be required to work a Saturday morning (8am-12pm) on a Rota basis which is roughly 1 Saturday in 7.

Main duties of the job

Key Responsibilities

Reception & Telephone Duties:

• Welcome and assist patients and liaise with the practice team.
• Handle appointment bookings, face to face/telephone contacts, and direct inquiries to appropriate professionals.
• Navigate internal/external service inquiries and relay messages accurately.
• Initiate/respond to contact from patients and healthcare agencies.
• Ensure daily operational readiness of systems.
• Manage tasks and actions via Anima Health platform.

Administrative Responsibilities:

• Prioritise and manage personal workload.
• Handle administration task such as immunisation recalls, pathology results, prescriptions, and patient requests.
• Perform data entry, record summarisation, and clerical tasks (filing, scanning, registrations).
• Maintain a tidy and professional workspace.
• Provide cover during staff absences and work occasional weekends/overtime.
• Complete mandatory training and any duties assigned by management.

Anima Health System:

• Process and manage patient requests efficiently.
• Ensure accurate triage and documentation of calls and requests.

Appointment & Medical Records Management:

• Book/edit/cancel appointments and recalls using SystmOne and Anima Health.
• Monitor system effectiveness and report issues.
• Manage correspondence, reports, and hospital letters promptly.

About us

ABOUT ALBANY HOUSE, OUR VALUES AND BEHAVIOURS

Our purpose is to deliver the best possible care for all the people who visit our practices, either as patients, the public or as staff.

As one of the largest and busiest surgeries in Wellingborough, our vision is to move from where we are now to where we want to be, the journey from good to great.

In undertaking this role, you are always expected to behave in accordance with our practice values which demonstrate your commitment to the delivery of high-quality services to patients. This will be in accordance with agreed objectives, quality standards, and resource constraints.

Our values are:

• We treat patients, service users, and each other with kindness, dignity, and respect.
• Services are always designed around the Patient.
• We deliver services that are well managed,efficient, convenient, and accessible for patients.
• We do what we say we are going to do.
• We are one team and work best when we work together.

Details

Date posted

02 October 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3074-26-0005

Job locations

3 Queen Street

Wellingborough

Northants

NN8 4RW

United Kingdom

25 St. Michaels Lane

Wollaston

Wellingborough

Northamptonshire

NN29 7QH

United Kingdom

Job description

Job responsibilities

Our purpose is to deliver the best possible care for all the people who visit our practices, either as patients, the public or as staff.

As one of the largest and busiest surgeries in Wellingborough, our vision is to move from where we are now to where we want to be, the journey from good to great.

In undertaking this role you are expected at all times to behave in accordance with our practice values which demonstrate your commitment to the delivery of high quality services to patients. This will be in accordance with agreed objectives, quality standards, and resource constraints.

Our values are:

We treat patients, service users, and each other with kindness, dignity and respect Services are always designed around the Patient. We deliver services that are well managed, efficient, convenient and accessible for patients We do what we say we are going to do We are one team and work best when we work together

Key responsibilities

• Manage, administer and deal with all enquiries and queries from patients, staff and general public
• Administrative duties
• Providing admin support to clinicians as required (including chaperoning)
• Communicating with patients
• Making, canceling and re-arranging appointments
• Other administrative duties
• Carry out other administrative duties as required to cover other staff absence and in times of increased activity
• Liase with external partners
• Treat EVERY patient, staff member and general public with respect and dignity
• Flexibility to amend working hours at short notice

Working Hours

Core working hours will be a 13:00 to 18:30 Monday and Friday (working 5.5 hours a day) - however the need to be be flexible at possible short notice to cover absences is essential

Equality, Diversity & Inclusion

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Induction Training

On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Operations Manager

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Job description Job responsibilities Our purpose is to deliver the best possible care for all the people who visit our practices, either as patients, the public or as staff.As one of the largest and busiest surgeries in Wellingborough, our vision is to move from where we are now to where we want to be, the journey from good to great.In undertaking this role you are expected at all times to behave in accordance with our practice values which demonstrate your commitment to the delivery of high quality services to patients. This will be in accordance with agreed objectives, quality standards, and resource constraints.Our values are:We treat patients, service users, and each other with kindness, dignity and respect Services are always designed around the Patient. We deliver services that are well managed, efficient, convenient and accessible for patients We do what we say we are going to do We are one team and work best when we work togetherKey responsibilitiesManage, administer and deal with all enquiries and queries from patients, staff and general publicAdministrative dutiesProviding admin support to clinicians as required (including chaperoning)Communicating with patientsMaking, canceling and re-arranging appointmentsOther administrative dutiesCarry out other administrative duties as required to cover other staff absence and in times of increased activityLiase with external partnersTreat EVERY patient, staff member and general public with respect and dignityFlexibility to amend working hours at short noticeWorking HoursCore working hours will be a 13:00 to 18:30 Monday and Friday (working 5.5 hours a day) - however the need to be be flexible at possible short notice to cover absences is essentialEquality, Diversity & InclusionA good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.Safety, Health, Environment and Fire (SHEF)This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.ConfidentialityThis practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.Quality & Continuous Improvement (CI)To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.Induction TrainingOn arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Operations ManagerLearning and DevelopmentThe effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.Collaborative Working All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Person Specification

Experience

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• Excellent communication skills (written and oral)
• Strong IT skills
• Customer Service experience
• Clear, polite telephone manner
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• Previous Experience of working within a healthcare environment
• Competent in the use of Office and Outlook
• SystmOne user skills
• Flexibility to work outside of core office hours

Person Specification Experience Essential Educated to GCSE level or equivalent GCSE Mathematics & English (C or above) Excellent communication skills (written and oral) Strong IT skills Customer Service experience Clear, polite telephone manner Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Desirable Previous Experience of working within a healthcare environment Competent in the use of Office and Outlook SystmOne user skills Flexibility to work outside of core office hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Albany House Medical Centre

Address

3 Queen Street

Wellingborough

Northants

NN8 4RW

United Kingdom

Employer's website

https://www.albanyhousemedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Albany House Medical Centre

Address

3 Queen Street

Wellingborough

Northants

NN8 4RW

United Kingdom

Employer's website

https://www.albanyhousemedicalcentre.co.uk/ (Opens in a new tab)

Job summary

We have an exciting opportunity for an experienced Research Governance Manager, with experience of working at a regional level, to join the Research and Innovation Directorate (R&I) at University Hospitals of North Midlands NHS Trust (UHNM). This senior role will provide regional leadership, co-ordination, and standardisation of research governance processes across the North Midlands, directly addressing critical bottlenecks in commercial and non-commercial study set-up. This role will play a key part in supporting centres at different stages of research sponsorship development by strengthening their research governance, monitoring, auditing, and oversight frameworks. Through targeted guidance, the role will ensure consistent standards across all areas and provide the necessary support to achieve and maintain MHRA readiness. You will reduce unwarranted variation, and support delivery of the 150-day research study set-up target.

Main duties of the job

The role will be instrumental in transforming future healthcare and improving outcomes through research evidence - both for our Trust and across the region. With NIHR infrastructure funding and the opening of our Commercial Research Delivery Centre in April 2025, this is an exciting time to join the UHNM R&I Directorate as we push the boundaries of clinical research to benefit patients.

We are looking for a dynamic and passionate Research Governance Manager with extensive experience, particularly with experience of working across multiple sites/regionally.

This is your opportunity to take on a strategic leadership role within the UHNM Research and Innovation Directorate, playing a pivotal part in the delivery of a governance service, regionally, that leads to tangible improvements in patient-centred research.

If you are passionate about leading research governance, and supporting all regional organisations this is your opportunity to make a significant difference.

This is a 3 year fixed term position

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Details

Date posted

02 October 2026

Pay scheme

Agenda for change

Band

Band 8b

Salary

£66,582 to £77,368 a year Per annum

Contract

Fixed term

Duration

3 years

Working pattern

Full-time, Part-time

Reference number

205-8287701

Job locations

Royal Stoke

Newcastle Road

Stoke on Trent

ST4 6QG

United Kingdom

Job description

Job responsibilities

For further information please see the attached job description and person specification. For further details please contact Sarah Jones-Faulkner

Job description Job responsibilities For further information please see the attached job description and person specification. For further details please contact Sarah Jones-Faulkner

Person Specification

Qualifications

Essential

• oEducated to master's level or equivalent experience in a relevant subject area (e.g. clinical research, healthcare management and governance, public health, biomedical science, or equivalent professional field)
• oGood Clinical Practice (GCP)
• oEvidence of continuous professional development (CPD) in research governance, regulatory compliance
• oFormal management or leadership training (or equivalent demonstrable experience operating at senior strategic level within complex healthcare systems).

Desirable

• oCoaching or mentoring qualification (or evidence of structured coaching/leadership development training).

Experience

Essential

• Active or previous role in a university or NHS research management team
• Active or previous governance role in regional and/or national organisation research or innovation
• Improves communication amongst colleagues using a range of skills including influencing, advocacy, championing, and facilitation
• Promotes and models good practice consistent with legislation relating to: oGovernance oResearch oData protection

Desirable

• Challenges inferior performance of colleagues in a supportive, constructive, and effective manner

Person Specification Qualifications Essential oEducated to master's level or equivalent experience in a relevant subject area (e.g. clinical research, healthcare management and governance, public health, biomedical science, or equivalent professional field) oGood Clinical Practice (GCP) oEvidence of continuous professional development (CPD) in research governance, regulatory compliance oFormal management or leadership training (or equivalent demonstrable experience operating at senior strategic level within complex healthcare systems). Desirable oCoaching or mentoring qualification (or evidence of structured coaching/leadership development training). Experience Essential Active or previous role in a university or NHS research management team Active or previous governance role in regional and/or national organisation research or innovation Improves communication amongst colleagues using a range of skills including influencing, advocacy, championing, and facilitation Promotes and models good practice consistent with legislation relating to: oGovernance oResearch oData protection Desirable Challenges inferior performance of colleagues in a supportive, constructive, and effective manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke

Newcastle Road

Stoke on Trent

ST4 6QG

United Kingdom

Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke

Newcastle Road

Stoke on Trent

ST4 6QG

United Kingdom

Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)

Job summary

Join our dynamic team at Foundry Healthcare Lewes as we strive to deliver exceptional care to our community. We have an exciting opportunity and are seeking a passionate and dedicated individual to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way across all Foundry Healthcare Lewes sites.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Main duties of the job

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Contact patients by telephone or letter at Doctors request to arrange appointments.
• Patient notes and correspondence:
• Enter data onto patient computer records as required
• Ensure the kitchen and waiting room are kept clean and tidy in turn with other staff.

Premises:

• Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
• Take new registration forms and check they are appropriately completed.
• Carry out administrative duties as requested.
• Undertake any other additional duties appropriate to the post as requested by the Team Leader or Patient Services Manager.
• Undertake any training required by the practice

About us

Foundry is a single Practice PCN serving a population of circa 28,500 patients in the Lewes and Ringmer area of East Sussex. We operate from three surgery sites in Lewes and one in Ringmer, a mixture of both purpose built and converted buildings. Foundry aims to provide consistently excellent primary care to our local population and to develop a comprehensive population health management approach with our patients and partners.

Job summary

We are looking for an experienced and motivated HCPC registered podiatrist to join our Community Podiatry Service as a Highly specialist Podiatrist covering Knowsley and St Helens on a permanent basis. This is an exciting opportunity for someone who is passionate about leading high-quality community podiatry services and supporting teams to deliver safe, effective and person-centred care across a range of community settings.

The post holder will have responsibility for the delivery of the clinical service within the defined area, providing visible leadership. You will play a key role in ensuring services are efficient, effective, well-co-ordinated and responsive, with quality and patient experience at the centre of everything you do.

The role will involve regular travel across multiple sites, Therefore, the post holder must be able to meet the travel requirements of this post.

Main duties of the job

The Advanced clinician will take high level responsibility for the triage, clinical assessments and diagnosis of highly complex health and well being needs within a defined sphere of practice. They will implement, evaluate and modify highly complex care/ interventions which they have developed to meet those needs. The Advanced clinician will provide high level care as specified below for a client group and work across professional disciplines, co-ordinating activities as required.

To work as a Highly Specialist Podiatrist with a high degree of autonomy across the multidisciplinary setting.

Leading the Podiatry Team on the management of patients. This will include the assessment, diagnosis, development and implementation of highly specialist programmes of care to patient's as well as providing expert advice on the management of complex patients to others within the team.

The post holder will lead on the development and implementation of service innovations within their portfolio, as well as the development and dissemination of training to the Podiatry Team.

About us

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Job summary

Sussex Partnership NHS Foundation Trust is looking to recruit a passionate, knowledgeable and dynamic Senior Assistant Psychologistto join our Family Eating Disorders Service (SFEDS).

You will be joining a service of highly skilled and experienced Family and Systemic Psychotherapists, Consultant Psychiatrist, Clinical Psychologists and Assistant Psychologists, Nurses, Dietitian, Support Workers and Occupational Therapists. Our team is responsible for covering all of Sussex.

You will be based at Aldrington House in Hove but may occasionally be required to travel to our clinics in Horsham and Hailsham.

We offer and support hybrid and flexible working; we require staff to be on site for 60% of their working week.

Main duties of the job

The successful candidate will support and enhance the professional psychological care to young people (aged 10-18) with eating disorders as well as liaise with families/carers, other professionals and organisations to promote communication and good practice.

Ideally you will have prior experience of working with eating disorders and experience of using therapeutic models associated with this client group.

You will work as part of a multi-disciplinary team providing psychological assessments and interventions within the scope appropriate to level of experience and training.

About us

Sussex Partnership Trust provides mental health and learning disability care for children, young people and adults across Sussex and for children and young people in Hampshire.

Working in Sussex:

• Travel easily between coast and countryside, with a blend of picturesque villages and seaside towns there's always new experiences to be enjoyed
• Embrace the city life with great access to visit Brighton and London
• With easy access to Gatwick and Heathrow and excellent railway links across the UK there is plenty of opportunity for adventure

We'd love you to join our organisation that is rated 'good' overall and 'outstanding' for caring by the Care Quality Commission. Our staff agree, with 82% of people in our recent staff survey telling us that they recognise that care for patients is our top priority.

Other key staff survey results include:

70% highlighting flexible working opportunities as a key point for satisfaction at work

79% reporting feeling able to make suggestions to improve the work within their team

77% identifying the opportunities to show initiative in their roles

Job summary

Salaried GP 1 session per week on a Tuesday morning until 31.3.27 - may be extended depending on ICB funding

£11k - £11.5k per session per annum depending on experience

6 weeks A/L excluding Bank holidays

Mixture of 10 min telephone and 15 minute face to face appointments.

A committed practice and partnership team of 4 partners and 5 part-time salaried GPs.

Main duties of the job

To work as an autonomous practitioner, responsible for the provision of medical services to the practice population, delivering an excellent standard of clinical care whilst complying with the contract.

Furthermore, the post holder will adhere to the GMC standards for good medical practice, contributing to the effective management of the practice, leading by example, maintaining a positive, collaborative working relationship with the multidisciplinary team.

About us

A committed practice and partnership team of 4 partners and 5 part-time salaried GPs. We also have 2 paramedic practitioners, a nurse practitioner, 4 nurses and 3 HCAs. We have a pharmacy team comprising one clinical pharmacist and 2 pharmacy technicians.

Job summary

To work as an autonomous practitioner, responsible for the provision of medical services to the practice population, delivering an excellent standard of clinical care whilst complying with the GMS contract.

Main duties of the job

The post holder will adhere to the GMC standards for good medical practice, contributing to the effective management of the practice, leading by example, maintaining a positive, collaborative working relationship with the multidisciplinary team.

About us

Market Cross Surgery is a long-established GP practice dedicated to providing high-quality, patient-centred primary care to the local community. Recently under new management, the surgery is focused on modernising its services, strengthening clinical capacity, and improving patient experience.

The practice offers a full range of general medical services, including routine and urgent appointments, chronic disease management, preventative health programmes, and access to a multidisciplinary team of healthcare professionals. With an emphasis on accessibility, safety, and continuity of care, Market Cross Surgery is committed to adopting innovative approaches, enhancing communication, and working collaboratively with local health partners to meet the evolving needs of its patients.

Job summary

We are seeking a motivated and organised administrator to join our Dermatology team, providing high-quality support to consultants and the wider clinical team. The role is key to ensuring the smooth running of outpatient services, including managing appointments, coordinating patient pathways, and producing accurate clinical correspondence within Trust targets.You will be confident managing a busy workload, able to prioritise tasks, and communicate effectively with patients, clinicians, and external stakeholders. A professional, empathetic approach is essential, as the role involves regular contact with patients, some of whom may be distressed.This is an excellent opportunity to join a supportive and fast-paced team, contributing to the delivery of safe and efficient patient care.Core hours are Monday to Friday, covering 8:00am to 5:00pm. Full details will be discussed at interview.

please note we are unable to obtain sponsorship for this role.

Main duties of the job

Provide administrative support to Consultants and the Dermatology team, ensuring work is completed within Trust targets. Manage outpatient and virtual clinic bookings, including scheduling, cancelling, and rebooking appointments in line with RTT guidance. Prepare and review clinic lists, resolving any gaps or clashes.Produce accurate clinical correspondence, including clinic letters, discharge summaries, prescriptions, and blood forms using Cerner. Process referrals via the E-Referral Service (ERS), ensuring patients are triaged and progressed appropriately.Support Patient Tracking List (PTL) validation and escalate delays. Act as a point of contact for patients, relatives, and staff, handling queries professionally and empathetically. Maintain records, manage inboxes, and undertake general administrative duties while supporting team working.

About us

With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital and re-imagining models of care, working ever more closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

At West Herts we offer a variety of flexible working options as we recognise the importance of a good work life balance and the ability to work flexibly.

www.westhertshospitals.nhs.uk/flexibleworking

We kindly invite you to consider submitting an application.

If you have a disability or long-term health condition and should you require support or guidance please contact [email protected]

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

Details

Date posted

02 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£29,812 to £32,715 a year inc. HCA

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

360-A-11677

Job locations

Cross Site

Watford General Hospital

Watford

WD18 0HB

United Kingdom

Job description

Job responsibilities

The post holder will provide administrative support to Consultants and the Dermatology service, managing clinic bookings, coordinating patient pathways, and producing clinical correspondence within Trust targets. Responsibilities include managing outpatient and virtual appointments, processing referrals via ERS, preparing clinic lists, and supporting Patient Tracking List (PTL) validation.The role involves regular communication with patients, relatives, GPs, and multidisciplinary teams, requiring a professional and empathetic approach. The post holder will manage shared inboxes, maintain accurate records using Cerner, and undertake general administrative duties. Close working relationships with clinical and administrative teams are essential.will be discussed at interview.

Job description Job responsibilities The post holder will provide administrative support to Consultants and the Dermatology service, managing clinic bookings, coordinating patient pathways, and producing clinical correspondence within Trust targets. Responsibilities include managing outpatient and virtual appointments, processing referrals via ERS, preparing clinic lists, and supporting Patient Tracking List (PTL) validation.The role involves regular communication with patients, relatives, GPs, and multidisciplinary teams, requiring a professional and empathetic approach. The post holder will manage shared inboxes, maintain accurate records using Cerner, and undertake general administrative duties. Close working relationships with clinical and administrative teams are essential.will be discussed at interview.

Person Specification

Education and qualifications

Essential

• Knowledge of Microsoft Office packages eg PowerPoint, Word, Excel and other IT skills acquired through training and practical experience
• 4 GCSE (C and above) or equivalent

Desirable

• AMSPAR
• RSA Stage 3 typewriting, word processing (or equivalent)
• Ireporter understanding

Knowledge

Essential

• Knowledge of good practice and system of work within administrative field.
• Knowledge of Health and Safety in the Workplace
• Understanding of confidentiality/data protection issues
• Proficient in the use of computer software packages, e.g. Word, Excel, Outlook.

Desirable

• Knowledge of NHS policies
• Knowledge of 18 week pathway process.
• Knowledge of Specialty Range of work procedures and practices; base level of theoretical knowledge
• Knowledge of secretarial or administrative procedures and systems, some of which are non routine, and non-routine activities such as answering queries, progress chasing, task-related problem solving.

Experience

Essential

• Previous administration experience.
• Experience in a similar field
• Knowledge of software programs

Desirable

• Experience of working in an acute hospital setting

Person Specification Education and qualifications Essential Knowledge of Microsoft Office packages eg PowerPoint, Word, Excel and other IT skills acquired through training and practical experience 4 GCSE (C and above) or equivalent Desirable AMSPAR RSA Stage 3 typewriting, word processing (or equivalent) Ireporter understanding Knowledge Essential Knowledge of good practice and system of work within administrative field. Knowledge of Health and Safety in the Workplace Understanding of confidentiality/data protection issues Proficient in the use of computer software packages, e.g. Word, Excel, Outlook. Desirable Knowledge of NHS policies Knowledge of 18 week pathway process. Knowledge of Specialty Range of work procedures and practices; base level of theoretical knowledge Knowledge of secretarial or administrative procedures and systems, some of which are non routine, and non-routine activities such as answering queries, progress chasing, task-related problem solving. Experience Essential Previous administration experience. Experience in a similar field Knowledge of software programs Desirable Experience of working in an acute hospital setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

West Hertfordshire Teaching Hospitals NHS Trust

Address

Cross Site

Watford General Hospital

Watford

WD18 0HB

United Kingdom

Employer's website

http://www.westhertshospitals.nhs.uk (Opens in a new tab)

Employer details

Employer name

West Hertfordshire Teaching Hospitals NHS Trust

Address

Cross Site

Watford General Hospital

Watford

WD18 0HB

United Kingdom

Employer's website

http://www.westhertshospitals.nhs.uk (Opens in a new tab)

Job summary

This is an exceptional opportunity for an experienced senior people professional to join the NHS Wales community and work across the NHS Wales system with employers, Welsh Government, trade union partners and key stakeholders.

The role will act as a key contact for collective workforce issues, coordinating and representing Health Boards and Trusts in influencing and developing workforce policy.

Responsibilities include horizon scanning emerging issues, assessing their impact and determining appropriate action; representing Welsh employers in UK discussions on pay, pensions and terms and conditions; communicating emerging policy; and project managing complex negotiations.

The postholder will provide expertise on employment policy and good practice and coordinate the development and review of workplace policies, guidance and position statements in partnership with employers, trade unions and Welsh Government.

The role will provide impartial workforce advice and support, particularly to Chief Executives and Directors of Workforce & OD, while facilitating effective relationships between key stakeholders to support workforce policy and good practice.

Main duties of the job

The Role

An exciting opportunity to take on a senior national role within NHS Wales, providing leadership, advice and representation on workforce and employee relations matters. The successful candidate will lead the NHS Wales Employers' remit, representing employing organisations on NHS terms and conditions, workforce policy and strategy.

Working closely with NHS Wales Directors of Workforce and OD, Welsh Government and the Welsh NHS Confederation, the postholder will influence workforce policy and support effective engagement across NHS Wales.

The Person

We are seeking a compassionate, highly motivated and experienced Director with a strong track record in Workforce, People or OD. Experience within health, care or related sectors is desirable, alongside the ability to drive cultural change, strengthen employee relations and develop innovative approaches to workforce policy, pay and reward.

You will be a credible and collaborative leader, able to build strong relationships with key stakeholders and empower workforce teams to deliver NHS Wales' strategic priorities.

Experience of the NHS Wales system is desirable, but applications are welcomed from experienced Directors across the UK. The role is available through direct appointment or secondment from a UK NHS organisation.

About us

NHS Wales Employers is part of the Welsh NHS Confederation/NHS Alliance and works with all NHS organisations in Wales on the development workforce pay policy, employee relations, consultation and negotiation.

How to Apply

To apply for this role, please complete your online application and attach an up to date copy of your CV along with a Supporting Statement that addresses the criteria set out in the person specification, using examples to demonstrate how you meet the essential requirements.

Job summary

Are you interested in Head and Neck, and Thoracic, surgery?

An exciting opportunity has arisen for a Registered Nurse to join the team on Ward A700, at the Bristol Royal Infirmary, for 12 months.

A700 is a 26 bedded in-patient ward specialising in Head and Neck and Thoracic surgery, both elective and emergency. You will be part of a team that is committed to providing high quality, safe and compassionate care. You will be supported to develop specialist clinical skills including airway management, intercostal catheter management and complex analgesic techniques.

Main duties of the job

Your duties will include;

Working cohesively with all members of the ward, and multidisciplinary, team.

Taking charge of the clinical needs of a group of defined patients, prioritising workload as clinical needs change.

Assessing, planning, implementing and evaluating patient care from admission to timely transfer or discharge.

Delegating tasks to a range of team members.

Maintaining accurate and timely nursing documentation in line with the Trust standard.

Promoting and maintaining a safe environment.

Acting as a professional role model, setting standard of practice and promoting clinical effectiveness.

Participating in audit, and the education of others including students and unregistered members of the nursing team.

About us

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit andretaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe'remeeting our pledge.

Job summary

We are looking for a Band 5 physical health nurse to work within our district nursing teams to cover our 8am-8pm 7 days a week model. The service is undergoing significant developments as part of our plan to deliver integrated community care for patients on a neighbourhood footprint across Knowsley.

Working to the Mersey Care values, you will have excellent empathy, communication skills and a person centred approach. You will be keen to continue learning and develop the competencies needed to give evidence based care to your patients in their own home. Clinical decision making skills and a problem solving approach is an essential component of this role. You will be a good team player who can also work autonomously on your own, escalating and reporting back appropriately.

The service operates 24 hours per day, 365 days per year to cover our 8am-8pm 7 days a week model.

You will also have the opportunity to be mentored and full support will be given to develop and enhance your skills.

Main duties of the job

The post holder is responsible for the delivery of clinical care to a defined population. Supported by senior practitioners, they will deliver care within the boundaries of their role. They will work effectively and collaboratively within the team to meet the needs of patients, support the delivery of policy and procedures and provide clinical leadership. Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

All applicants will be required to hold a full driving license for the role

About us

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Job summary

Kernow Health CIC (KHCIC) are continuing to expand the GP workforce and were looking for motivated, adaptable, and patient centred GPs who want to make a real difference across Cornwall's urgent and primary care system.

We offer multiple ways to work with us, allowing you to shape a portfolio career that fits your lifestyle, interests, and availability.

What's on Offer

1. Integrated Urgent Care Weekend Treatment Centre Work

A flexible, varied role combining Out of Hours urgent care with weekend daytime sessions in our Treatment Centres, including home visiting.

This option is ideal for GPs who enjoy urgent care, continuity, and predictable weekend work.

• Contracted hours in the Integrated Urgent Care Service (IUCS)
• Evening, overnight, and weekend shifts
• 5-20 hours per week
• Can be arranged on an annualised hours basis
• £68.64 per hour + unsocial hours enhancements

Main duties of the job

2. Winter Pressures Support 6 Month Fixed Term Contract

Support GP practices across Cornwall during the busy winter period. This role offers variety, autonomy, and the chance to make a significant impact across the system.

Ideal for GPs seeking broad experience and meaningful system wide contribution.

• Flexible, reactive work where needed across all GP practices in Cornwall
• Paid at a sessional rate of £350 per session (reflecting the flexibility and temporary arrangement of the winter pressures support)
• Must be able to work confidently on EMIS and System One
• Travel time and mileage from base (Cudmore House, Truro) will be paid
• Must be available for 2 plus sessions a week minimum Mon - Fri
• Can be combined with other roles as a portfolio

3. Locum Work Primary Care Hubs (Minor Injuries & Ailments)

Prefer locum flexibility with no commitment? Work in our Primary Care Hubs supporting minor injuries and ailments.

• Great for GPs who enjoy a varied caseload.
• Locum rates set by individual practices/PCNs
• Typical range: £236.39 £284.04 per session

4. Salaried GP or GP Partner within a Cornwall practice -specific detail available on Kernow Health CIC website Jobs

5. Or Create Your Own Mix

Many of our GPs choose a portfolio blend of urgent care, treatment centre work, locum shifts, and winter pressure support. We actively encourage this, it keeps your work varied, your skills sharp, and your week interesting.

About us

Why Work With KHCIC?

• Exceptional pay across all roles
• Flexible working patterns to suit your lifestyle with an annualised hours contract which guarantees regular income
• Opportunities to work across urgent care, primary care, minor injuries, home visiting, and system wide resilience
• A supportive, clinically led organisation with a strong reputation
• Work in one of the most beautiful parts of the UK
• Be part of a team that genuinely values its clinicians
• Build a portfolio career with real variety and autonomy

Who We're Looking For

We welcome applications from:

• Experienced GPs
• Newly qualified GPs
• Locums seeking stability or variety
• GPs relocating to Cornwall
• GPs wanting to broaden their urgent care or minor injuries experience

If you're committed to delivering excellent patient care and want a role that offers flexibility, strong remuneration, and the chance to work across multiple services, wed love to hear from you.

Please note, we reserve the right to close the advert early should there be a significantly high level of applications.

Job summary

The postholder will lead the local implementation of the People Portal, the new Workforce Solution, across Chesterfield Royal Hospital NHS Foundation Trust, working in conjunction with the wider Derby & Derbyshire system.

The role combines professional project management with practical HR and workforce knowledge, digital implantation and organisational change experience.

The postholder will connect Workforce and OD, Digital, Payroll, Finance, operational services, the national programme and delivery partners to achieve safe, timely and sustainable implementation.

Please note this is a fixed term contract for 15 months.

Main duties of the job

o Lead the end-to-end local implementation and maintain the implementation strategy, roadmap, integrated plan, milestones and critical path.o Establish proportionate governance, decision routes, reporting cycles and documentation standards.o Coordinate interdependent workstreams and ensure owners understand deliverables, timescales, dependencies and acceptance criteria.o Maintain and actively manage risks, issues, assumptions, dependencies, decisions and change control.o Produce concise highlight reports, dashboards and exception reports for programme and executive governance.o Escalate threats to scope, quality, cost or timescale promptly, with clear options and recommendations.

About us

Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that's 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.

DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that's dynamic, flexible, and proactive.

DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone's abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.

Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered

Please see below link for the DSFS website.

DSFS - Derbyshire Support & Facilities Services Limited | DSFS

When applying for roles please complete all sections of the application form.

Details

Date posted

01 October 2026

Pay scheme

Other

Salary

£56,977 to £66,348 a year per annum

Contract

Fixed term

Working pattern

Full-time

Reference number

166-DSFS-8335853

Job locations

Chesterfield Royal Hospital

Chesterfield Road

Calow

S44 5BL

United Kingdom

Job description

Job responsibilities

HR and workforce transformation Work with workforce subject-matter experts to understand current processes, identify gaps and coordinate future-state process design. Ensure HR, payroll, recruitment, learning, absence, employee and manager processes are represented in implementation planning. Coordinate assessment of policy, procedure, role and operating model impacts arising from the People Portal. Promote standardisation, simplification, appropriate controls and effective handover into business as usual. Ensure clinical and operational workforce needs are considered in design, readiness and deployment decisions.

Digital, technical and service readiness Act as the principal link between Workforce and OD and Digital teams for implementation planning and delivery. Coordinate technical readiness, environments, access, identity, interfaces, integrations, infrastructure and service support requirements. Ensure technical decisions, constraints and dependencies are recorded, owned and reflected in the integrated plan. Coordinate operational readiness, cutover, go-live support, incident escalation and transition to support arrangements. Ensure delivery aligns with Trust digital governance, cyber security, information governance and clinical safety requirements where applicable.

Leadership and continuous improvement Provide visible, inclusive and credible leadership across the programme, creating clarity and shared accountability. Line manages or matrix-manages project staff and workstream contributors where assigned. Build project capability through coaching, constructive challenge and consistent use of delivery standards. Identify lessons, share good practice and embed continuous improvement throughout implementation. Deputise for the programme lead or represent the programme at internal and external forums when required.

Job description Job responsibilities HR and workforce transformation Work with workforce subject-matter experts to understand current processes, identify gaps and coordinate future-state process design. Ensure HR, payroll, recruitment, learning, absence, employee and manager processes are represented in implementation planning. Coordinate assessment of policy, procedure, role and operating model impacts arising from the People Portal. Promote standardisation, simplification, appropriate controls and effective handover into business as usual. Ensure clinical and operational workforce needs are considered in design, readiness and deployment decisions. Digital, technical and service readiness Act as the principal link between Workforce and OD and Digital teams for implementation planning and delivery. Coordinate technical readiness, environments, access, identity, interfaces, integrations, infrastructure and service support requirements. Ensure technical decisions, constraints and dependencies are recorded, owned and reflected in the integrated plan. Coordinate operational readiness, cutover, go-live support, incident escalation and transition to support arrangements. Ensure delivery aligns with Trust digital governance, cyber security, information governance and clinical safety requirements where applicable. Leadership and continuous improvement Provide visible, inclusive and credible leadership across the programme, creating clarity and shared accountability. Line manages or matrix-manages project staff and workstream contributors where assigned. Build project capability through coaching, constructive challenge and consistent use of delivery standards. Identify lessons, share good practice and embed continuous improvement throughout implementation. Deputise for the programme lead or represent the programme at internal and external forums when required.

Person Specification

Qualifications and Training

Essential

• oMasters-level qualification or equivalent substantial experience in a relevant field.
• oRecognised project or programme management qualification such as PRINCE2 Practitioner, MSP, APM PMQ, AgilePM or equivalent.
• oEvidence of continuing professional development.

Desirable

• oChange management qualification.
• oDigital, informatics, data or service improvement qualification.

Experience

Essential

• oSignificant experience of managing complex projects or programmes with multiple workstreams and dependencies
• oExperience of digital transformation or significant system implementation.
• oPractical experience within HR, workforce, payroll, recruitment, learning or people services.
• oExperience of project governance, risks, issues, resources, reporting and senior stakeholder engagement
• oExperience of business process redesign, user acceptance testing and operational readiness.

Desirable

• oNHS-wide, Trust-wide or similarly complex implementation experience.
• oExperience of ESR or another enterprise HR and payroll platform.
• oExperience of national programmes, integration, migration or service transition.

Skills and Knowledge

Essential

• oExcellent planning, organisation, analysis and problem-solving skills.
• oUnderstanding of HR and workforce processes, digital implementation, data quality, information governance and change management.
• oAbility to facilitate workshops and communicate complex information clearly to varied audiences.
• oAbility to influence senior stakeholders and resolve competing priorities constructively.
• oAdvanced use of Microsoft 365 for planning, analysis, reporting and collaboration.
• oAbility to manage sensitive information with discretion and sound judgement

Desirable

• oPower BI, Power Platform or specialist project management software.
• oProcess mapping and service design skills.
• oKnowledge of NHS digital governance, cyber security or clinical safety processes.

Personal Attributes

Essential

• oCredible, collaborative and inclusive leadership style
• oResilient, adaptable and calm under pressure.
• oHigh level of integrity, accountability and attention to detail.
• oCommitment to continuous improvement and developing others.
• oAble to work flexibly and travel between Trust sites when required, with reasonable adjustments considered.

Person Specification Qualifications and Training Essential oMasters-level qualification or equivalent substantial experience in a relevant field. oRecognised project or programme management qualification such as PRINCE2 Practitioner, MSP, APM PMQ, AgilePM or equivalent. oEvidence of continuing professional development. Desirable oChange management qualification. oDigital, informatics, data or service improvement qualification. Experience Essential oSignificant experience of managing complex projects or programmes with multiple workstreams and dependencies oExperience of digital transformation or significant system implementation. oPractical experience within HR, workforce, payroll, recruitment, learning or people services. oExperience of project governance, risks, issues, resources, reporting and senior stakeholder engagement oExperience of business process redesign, user acceptance testing and operational readiness. Desirable oNHS-wide, Trust-wide or similarly complex implementation experience. oExperience of ESR or another enterprise HR and payroll platform. oExperience of national programmes, integration, migration or service transition. Skills and Knowledge Essential oExcellent planning, organisation, analysis and problem-solving skills. oUnderstanding of HR and workforce processes, digital implementation, data quality, information governance and change management. oAbility to facilitate workshops and communicate complex information clearly to varied audiences. oAbility to influence senior stakeholders and resolve competing priorities constructively. oAdvanced use of Microsoft 365 for planning, analysis, reporting and collaboration. oAbility to manage sensitive information with discretion and sound judgement Desirable oPower BI, Power Platform or specialist project management software. oProcess mapping and service design skills. oKnowledge of NHS digital governance, cyber security or clinical safety processes. Personal Attributes Essential oCredible, collaborative and inclusive leadership style oResilient, adaptable and calm under pressure. oHigh level of integrity, accountability and attention to detail. oCommitment to continuous improvement and developing others. oAble to work flexibly and travel between Trust sites when required, with reasonable adjustments considered.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chesterfield Royal Hospital NHS Foundation Trust

Address

Chesterfield Royal Hospital

Chesterfield Road

Calow

S44 5BL

United Kingdom

Employer's website

https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Chesterfield Royal Hospital NHS Foundation Trust

Address

Chesterfield Royal Hospital

Chesterfield Road

Calow

S44 5BL

United Kingdom

Employer's website

https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)