Job description

Job responsibilities

Job Description:

• To undertake clinical sessions (remote and face to face) for the Department of Community Mental Health (DCMH), carrying out fresh case assessments and reviews of all service personnel referred to the DCMH. This will include liaison with referrers and line management as required to facilitate the clinical and occupational management of the patient.
• To provide clear occupational recommendations to the referrer and/or Medical Centre based on MOD and single Service policy.
• To supervise the clinical activity of other mental health professionals.
• To liaise and engage with MOD contracted (or other NHS and non-NHS providers as necessary) in-patient service providers to enable discharge planning for Service and other entitled personnel who have been admitted to hospital
• To complete reports and documentation in accordance with MOD policy or the requirements of any other government department.
• To assist educational supervisors in the DCMH with providing training experiences for General Practitioner Vocational Trainees (GPVTs) and mental health trainees.
• To attend individual management reviews or case conferences with Primary Healthcare (PHC) and/or line management as required.

Person Specification

Qualifications

Essential

• Must be on the GMC Specialist Register for General Psychiatry and/or Forensic Psychiatry.
• Must be approved under Section 12 (2) of the Mental Health Act 1983 or be an Approved Medical Practitioner under Section 22 of the Mental Health (Care and Treatment) (Scotland) Act 2003.
• Must have a current, satisfactory in date annual appraisal in line with the requirements of the General Medical Councils (GMCs) Good Medical Practice (GMP).
• Must have completed sufficient Continuing Professional Development (CPD) in accordance with Royal College of Psychiatrists guidance on CPD.
• Must hold current, valid personal medical indemnity insurance.
• Must hold a full Driving Licence valid in the UK (in order to be able to conduct peripatetic clinics and assess personnel sick at home in exceptional circumstances).
• Must be in date and able to provide certification for Safeguarding Children and Young People and Safeguarding Adults up to and including Level 3 training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Honeybeerecruitment.com Ltd. trading as Military Medical Personnel (MMP)

Address

Colchester

Essex

CO2 7SW

United Kingdom

Employer's website

https://www.militarymedicalpersonnel.com/ (Opens in a new tab)

Job description

Job responsibilities

Job Description:

• To undertake clinical sessions (remote and face to face) for the Department of Community Mental Health (DCMH), carrying out fresh case assessments and reviews of all service personnel referred to the DCMH. This will include liaison with referrers and line management as required to facilitate the clinical and occupational management of the patient.
• To provide clear occupational recommendations to the referrer and/or Medical Centre based on MOD and single Service policy.
• To supervise the clinical activity of other mental health professionals.
• To liaise and engage with MOD contracted (or other NHS and non-NHS providers as necessary) in-patient service providers to enable discharge planning for Service and other entitled personnel who have been admitted to hospital
• To complete reports and documentation in accordance with MOD policy or the requirements of any other government department.
• To assist educational supervisors in the DCMH with providing training experiences for General Practitioner Vocational Trainees (GPVTs) and mental health trainees.
• To attend individual management reviews or case conferences with Primary Healthcare (PHC) and/or line management as required.

Person Specification

Qualifications

Essential

• Must be on the GMC Specialist Register for General Psychiatry and/or Forensic Psychiatry.
• Must be approved under Section 12 (2) of the Mental Health Act 1983 or be an Approved Medical Practitioner under Section 22 of the Mental Health (Care and Treatment) (Scotland) Act 2003.
• Must have a current, satisfactory in date annual appraisal in line with the requirements of the General Medical Councils (GMCs) Good Medical Practice (GMP).
• Must have completed sufficient Continuing Professional Development (CPD) in accordance with Royal College of Psychiatrists guidance on CPD.
• Must hold current, valid personal medical indemnity insurance.
• Must hold a full Driving Licence valid in the UK (in order to be able to conduct peripatetic clinics and assess personnel sick at home in exceptional circumstances).
• Must be in date and able to provide certification for Safeguarding Children and Young People and Safeguarding Adults up to and including Level 3 training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Honeybeerecruitment.com Ltd. trading as Military Medical Personnel (MMP)

Address

Donnington

Shropshire

TF2 8JT

United Kingdom

Employer's website

https://www.militarymedicalpersonnel.com/ (Opens in a new tab)

Job description

Job responsibilities

Job Description:

• To undertake clinical sessions (remote and face to face) for the Department of Community Mental Health (DCMH), carrying out fresh case assessments and reviews of all service personnel referred to the DCMH. This will include liaison with referrers and line management as required to facilitate the clinical and occupational management of the patient.
• To provide clear occupational recommendations to the referrer and/or Medical Centre based on MOD and single Service policy.
• To supervise the clinical activity of other mental health professionals.
• To liaise and engage with MOD contracted (or other NHS and non-NHS providers as necessary) in-patient service providers to enable discharge planning for Service and other entitled personnel who have been admitted to hospital
• To complete reports and documentation in accordance with MOD policy or the requirements of any other government department.
• To assist educational supervisors in the DCMH with providing training experiences for General Practitioner Vocational Trainees (GPVTs) and mental health trainees.
• To attend individual management reviews or case conferences with Primary Healthcare (PHC) and/or line management as required.

Person Specification

Qualifications

Essential

• Must be on the GMC Specialist Register for General Psychiatry and/or Forensic Psychiatry.
• Must be approved under Section 12 (2) of the Mental Health Act 1983 or be an Approved Medical Practitioner under Section 22 of the Mental Health (Care and Treatment) (Scotland) Act 2003.
• Must have a current, satisfactory in date annual appraisal in line with the requirements of the General Medical Councils (GMCs) Good Medical Practice (GMP).
• Must have completed sufficient Continuing Professional Development (CPD) in accordance with Royal College of Psychiatrists guidance on CPD.
• Must hold current, valid personal medical indemnity insurance.
• Must hold a full Driving Licence valid in the UK (in order to be able to conduct peripatetic clinics and assess personnel sick at home in exceptional circumstances).
• Must be in date and able to provide certification for Safeguarding Children and Young People and Safeguarding Adults up to and including Level 3 training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Honeybeerecruitment.com Ltd. trading as Military Medical Personnel (MMP)

Address

Northallerton

North Yorkshire

DL7 9NJ

United Kingdom

Employer's website

https://www.militarymedicalpersonnel.com/ (Opens in a new tab)

Job description

Job responsibilities

• Key Responsibilities:

  1. Scanning

  2. Scan and file all incoming paperwork onto patient records

  3. Check scanning for duplicates to ensure only one copy of documents is placed on patient records

  4. Using the agreed scanning protocol, assign documents into the relevant folders to be actioned by the appropriate team members

  1. Electronic Document Transfer Administration

  2. File all EDTs into the Emis patient records

  3. Using the agreed protocol, assign EDTs into the relevant folders to be actioned by the appropriate team members

  4. Ensure all EDTs are filed and assigned within a suitable timeframe

  1. Registrations

  2. Oversees all aspects of Patient Registrations

  3. Manages the automated system of patient registrations

  4. Inputs patient registrations from paper forms

  5. Ensures all patient registrations are actioned in a timely manner

  6. Ensure the appropriate safeguarding alerts are actioned

  7. Manage any alerts that are highlighted after a patient registration

  8. Manages GP2GP note transfers

  1. Patient Deductions

  2. Oversee all aspects of patient deductions

  1. Patient Notes/Records Administration

  2. Receiving patient notes from PCSE

  3. Ensuring Notes are sent back to PCSE as required

  4. Ensuring EMIS is kept up to date with the whereabouts of the patient notes

  5. Scanning patient notes onto EMIS in a timely manner

  1. Patient Details

  2. Administering all Patient changes of details

  3. Ensure EMIS is up to date with patient changes of details

  1. Clinical Coding

  2. Code medical records as directed by the clinical team and pharmacy team

  1. Private Medical Administration

  2. Oversee and manage all the private medical administration

  3. Ensure all work is done in a timely manner

  4. Ensure payment is received before work is carried out

  1. Reception

  2. Provide cover on reception as required

  3. Support the administration of reception duties, as required

  1. Patient Screening Programmes

  2. Manage and oversee Patient screening programmes: Bowel, Breast, cytology and any other relevant programmes

  3. Ensure non-responders are contacted to encourage participation

  1. Baby Clinics

  2. Oversee and manage the appointment booking for new baby checks

  3. Liaise with patients to ensure these appointments are booked in

  1. Administration Functions

  2. Provide administrative support as needed

  3. Provide Administration cover when required to ensure smooth practice operations.

  4. Carry out any administrative duties as required by the practice

  5. Assist with Quality of Framework (QoF) and other clinical recalls as appropriate

  This list is not exhaustive, and all team members should be prepared to accept additional duties or surrender existing duties to enable the efficient running of the organisation

  Your individual job plan will be agreed with your line manager. This will be subject to change in accordance with the needs of the organisation

Person Specification

Knowledge, Skills & Experience

Essential

• Excellent Telephone Skills
• Sound Verbal Communication Skills
• Microsoft Office Skills
• Active Listening Skills
• Professionalism
• Customer/patient focussed
• Good Organisational Skills
• Informing Others
• Handling Pressure
• Strong Team player
• Confidentiality / Data Protection knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Esher Green Surgery

Address

Esher Green Drive

Esher

Surrey

KT10 8BX

United Kingdom

Employer's website

https://www.eshergreensurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

You will work as an autonomous salaried General Practitioner, using your professional skills and clinical knowledge to deliver a high standard of patient-centered care within a supportive and collaborative team.

The role involves a mix of face-to-face and telephone consultations, alongside management of clinical correspondence and results, repeat prescribing, and home visits where appropriate.

Furthermore, the post-holder will adhere to the GMC standards for good medical practice, leading by example, maintaining a positive, collaborative working relationship with the multidisciplinary team.

Key Responsibilities

The following are the core responsibilities of the salaried GP. There may be on occasion, a requirement to conduct other tasks; this will be dependent upon factors such as workload and staffing levels:

The delivery of highly effective medical care to the entitled population

commensurate with the GMS contract, undertaking responding to patients face to face, by telephone or online as appropriate

Maintain accurate, contemporaneous record on practice computer system for all patient contacts

Communicate with other members of PHCT and outside agencies to plan and provide care which meets patients needs

Prescribe in accordance with local and national guidance

Effective management of long-term conditions

Review and adhere to practice protocols and policies including those on confidentiality, equality and diversity, GDPR, health and safety and infection control

Process administration in a timely manner, including referrals, repeat prescription requests and other associated administrative tasks

Undertake on call duties on a rotational basis

Participate in advanced access hours on a rotational basis

Work collaboratively, accepting an equal share of the practice workload

Adhere to best practice recommended through clinical guidelines and the audit process

Contribute to the successful implementation of continuous improvement and quality initiatives within the practice

Attend and contribute effectively to practice meetings as required

Commit to self-learning and instil an ethos of continuing professional development across the practice team

Participate in mandatory training

Ensure compliance with the appraisal and revalidation process

Work within practice guidelines for safeguarding children and adults

Person Specification

Qualifications

Essential

• Essential criteria
• Qualified GP MRCGP Vocational Training Certificate or equivalent JCPTGP General Practitioner (Certificate of Completion of Training CCT)

Experience

Essential

• Outstanding level of clinical knowledge and skills commensurate with that of an experienced GP
• Excellent communication skills (written and oral)
• Strong IT skills
• System One user skills
• Effective time management Planning & Organising
• Ability to work as a team member and autonomously
• Excellent people skills
• Problem solving & analytical skills
• Ability to follow clinical policy and procedure
• Experience with clinical risk management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Chatsworth Road Medical Centre

Address

Chatsworth Road

Chesterfield

Derbyshire

S40 3PY

United Kingdom

Employer's website

https://www.chatsworthroadmedicalcentre.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Job Description

Fixed Term Salaried General Practitioner

Contract: Fixed-Term until 31 March 2027 Hours: 3 Sessions per Week Location: Great Homer Street Medical Centre, Liverpool Accountable to: GP Partner and Practice Manager

Job Purpose

The Salaried GP will provide high-quality, patient-centred primary care services to the registered practice population, delivering care in accordance with the General Medical Services (GMS) Contract, professional standards and evidence-based practice.

The postholder will work as part of a multidisciplinary team to assess, diagnose, treat and manage patients across the full spectrum of primary care presentations. The role requires a commitment to delivering safe, effective and compassionate care whilst supporting the practice's focus on improving health outcomes and reducing health inequalities.

Key Responsibilities

Clinical Duties

• Provide a full range of primary medical services to registered patients.
• Undertake face-to-face, telephone and digital consultations as required.
• Assess, investigate, diagnose and treat patients presenting with acute and chronic conditions.
• Manage patients presenting with undifferentiated and undiagnosed illnesses.
• Develop and implement appropriate management plans.
• Manage patients with long-term conditions in line with local and national guidance.
• Provide preventative healthcare, screening, health promotion and lifestyle advice.
• Identify disease risk factors and support early intervention where appropriate.
• Prescribe in accordance with national and local prescribing guidance.
• Undertake home visits where clinically indicated.
• Provide appropriate palliative and end-of-life care in conjunction with community services.
• Maintain continuity of care where possible.
• Arrange appropriate referrals to secondary care and other services.

Care Planning and Patient Management

• Develop personalised care plans with patients and carers.
• Support self-management and patient engagement in their healthcare.
• Work collaboratively with patients to improve health outcomes.
• Recognise and respond appropriately to safeguarding concerns involving children and vulnerable adults.

Multidisciplinary Working

• Work closely with practice colleagues and members of the multidisciplinary team.
• Liaise effectively with community, secondary care and voluntary sector services.
• Participate in multidisciplinary meetings where appropriate.
• Support integrated care pathways and collaborative working.

Clinical Governance and Quality

• Maintain accurate and legally compliant patient records.
• Participate in clinical audit and quality improvement activity.
• Contribute to the achievement of contractual and quality targets.
• Participate in significant event reviews and patient safety initiatives.
• Work within GMC guidance and practice policies.

Professional Responsibilities

• Maintain full GMC registration and inclusion on the NHS England Performers List.
• Participate fully in appraisal and revalidation.
• Maintain mandatory training requirements.
• Participate in continuing professional development activities.
• Support the educational and training ethos of the practice.

Person Specification

Essential Qualifications

• MBBS or equivalent medical qualification.
• Full GMC Registration with Licence to Practise.
• Inclusion on the NHS England Performers List.
• MRCGP or equivalent.

Essential Experience

• Experience of working within UK General Practice.
• Experience in managing acute and chronic disease.
• Evidence of multidisciplinary team working.
• Understanding of clinical governance and quality improvement.

Essential Skills

• Excellent communication and consultation skills.
• Strong clinical decision-making abilities.
• Ability to prioritise workload effectively.
• Good IT and record-keeping skills.
• Commitment to patient-centred care.
• Ability to work independently and as part of a team.

Desirable

• Experience of working with socially and clinically complex populations.
• Experience of managing patients with multiple long-term conditions.
• Experience using EMIS Web.
• Knowledge of local healthcare pathways.

About the Practice

Great Homer Street Medical Centre is a GP training practice based in North Liverpool. The practice is led by one GP Partner and supported by three GPs, alongside an experienced multidisciplinary team.

The practice is committed to delivering high-quality primary care services, supporting professional development and providing compassionate, patient-centred care to its registered population.

Terms and Conditions

• Fixed-Term Contract ending 31 March 2027.
• Three clinical sessions per week.
• NHS Pension Scheme.
• Annual leave and study leave in accordance with NHS Terms and Conditions.

Person Specification

Qualifications

Essential

• MBBS, MBChB or equivalent medical qualification.
• MRCGP or equivalent qualification.

Desirable

• Additional qualification or accredited training in substance misuse.

Experience

Essential

• Assessing, diagnosing and managing acute and chronic medical conditions.
• Managing patients with complex healthcare needs and multiple long-term conditions.
• Working within a multidisciplinary team.
• Independent clinical decision-making.
• Delivering patient-centred care.
• Maintaining accurate and contemporaneous clinical records.
• Prescribing in accordance with national and local guidelines.
• Safeguarding children and vulnerable adults.
• Participating in clinical governance, audit or quality improvement activities.

Desirable

• Working with diverse patient populations.
• Working in an area of socioeconomic deprivation.
• Supporting vulnerable or marginalised patients.
• Working with patients affected by substance misuse.
• Managing patients with complex health, mental health and social needs.
• Working in a GP training practice.
• Using EMIS Web.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Great Homer Street Medical Centre

Address

First Floor, Mere Lane Health Centre

49-51 Mere Lane, Anfield

Liverpool

Merseyside

L5 0QW

United Kingdom

Employer's website

https://www.greathomerstreetsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Support the day to day operations of the practice, working closely with the Business Manager and helping ensure staff meet their responsibilities. Support the supervision, induction, training, recruitment and absence management of reception and administrative staff.

• Support HR administration, ensuring compliance with practice policies and procedures, maintaining training and appraisal records, managing DBS checks, annual leave through TeamNet and supporting staff development.
• Support the management of the clinical system and IT processes, including user access and security for EMIS Web. Assist staff with searches, audits, templates and rotas, and help resolve local IT issues.
• Support governance and operational compliance, including significant events, audits, complaints management, risk management, health and safety, fire safety, COSHH, PAT testing, legionella and waste management.
• Assist with premises and asset management, insurance reports, smart card sponsorship and PPG meetings. Liaise with external stakeholders and provide administrative support to the Business Manager when required.

No canvassing or recruitment agencies.

Person Specification

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills;
• Leadership and / or Management Qualification;

Desirable

• AMSPAR Qualification;

Experience

Essential

• Experience working with the general public;
• Experience working in a healthcare setting;
• Relevant health and safety experience;
• Experience in performance management, including appraisal writing, staff development, and disciplinary procedures;
• Experience in workforce planning.

Desirable

• Experience in leading multidisciplinary teams;
• NHS / Primary Care General Practice experience;
• Experience in producing agendas and minutes for meetings;

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

Chiltern House Medical Centre

45-47 Temple End

HIGH WYCOMBE

HP13 5DN

United Kingdom

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the practice nurse. There may be on occasion a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:

a. Develop, implement and embed health promotion and well-being programmes

b. Implement and evaluate individual treatment plans for chronic disease patients

c. Identify, manage and support patients at risk of developing long-term conditions, preventing adverse effects on patients health

d. Provide routine nursing care to patients as required in accordance with clinical-based evidence, NICE and the NSF

e. Provide wound care (ulcer/Doppler etc.) to patients

f. Provide travel medicine services

g. Request pathology services as necessary

h. Process pathology results as required

i. Provide chronic disease clinics, delivering patient care as necessary, referring patients to secondary/specialist care as required

j. Maintain accurate clinical records in conjunction with extant legislation

k. Ensure read codes are used effectively

l. Maintain chronic disease registers

m. Develop, implement and embed well woman clinics

n. Develop, implement and embed well man clinics

o. Chaperone patients where necessary

p. Assist GPs with minor surgery when required

q. Prioritise health issues and intervene appropriately

r. Support the team in dealing with clinical emergencies

s. Recognise, assess and refer patients presenting with mental health needs

t. Implement vaccination programmes for adults and children

u. Support patients in the use of their prescribed medicines or over-the-counter medicines (within own scope of practice)

v. Liaise with external services/agencies to ensure the patient is supported appropriately (vulnerable patients etc.)

w. Delegate clinical responsibilities appropriately (ensuring safe practice and that the task is within the scope of practice of the individual)

x. Support the clinical team with all safeguarding matters, in accordance with local and national policies

y. Understand practice and local policies for substance abuse and addictive behaviour, referring patients appropriately

z. Deliver opportunistic health promotion where appropriate

Secondary responsibilities

In addition to the primary responsibilities, the practice nurse may be requested to:

a. Act as the audit lead, effectively utilising the audit cycle

b. Monitor and ensure the safe storage, rotation and disposal of medicaments

c. Support junior members of the nursing team, providing guidance when necessary

d. Participate in local initiatives to enhance service delivery and patient care

e. Support and participate in shared learning within the practice

f.Continually review clinical practices, responding to national policies and initiatives where appropriate

g.Participate in the review of significant and near-miss events applying a structured approach, i.e. root cause analysis (RCA).

"No canvassing or recruitment agencies, please."

Person Specification

Clinical knowledge

Essential

• Wound care/removal of sutures and staples; ECGs; Venepuncture; New patient medicals; Chaperone procedure; Requesting pathology tests and processing the results, advising patients accordingly; Travel medicine; Diabetes; Hypertension; Asthma; Spirometry; CHD; Immunisations (routine, childhood and travel); Womens health (Cervical cytology, contraception etc.); Understands the importance of evidence-based practice; Broad knowledge of clinical governance; Ability to record accurate clinical notes; Ability to work within own scope of practice and to understand when to refer to GPs; Knowledge of health promotion strategies; Understands the requirement for PGDs and associated policy;

Desirable

• Knowledge of public health issues in the local area; Awareness of issues within the wider health arena;

Qualifications

Essential

• NMC Registered Nurse

Desirable

• Postgraduate diploma or degree ( Care)

Experience

Essential

• Experience working in a primary care environment; Experience chronic disease management.

Desirable

• Experience of working as a practice nurse or community nurse

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

Grove Village Medical Centre

4 Cleeve Court

Kilross Road

Bedfont

TW14 8SN

United Kingdom

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)

Job description

Job responsibilities

Job Outline

Provide support to the practice nursing team to enable them to function effectively

Prepare consulting rooms for effective consultation

Maintain clinical stocks such as vaccines and drugs

Provide care to patients according to and by following practice approved protocols

Main Duties (according to training provided)

Prepare consulting rooms and maintain stocks of examination instruments and specimen collection materials

Ensure couches are kept clean

Maintain vaccine stock levels and stock rotation as agreed with the practice nurses

Maintain and order drugs, instruments and clinical supplies

Take and record blood pressures using templates as requested by doctors or nurses

Perform venepuncture for patients

Test urine specimens using appropriate equipment and record as requested

Ensure that specimens brought in by patients or taken by doctors or nurses are ready for collection by pathology service

Perform other clinical tasks as trained and agreed to meet the needs of the practice

Apply simple dressings

Suture / staple removal

Attend home visits with the Practice Nurse when required

To perform any other task within the skills of the post holder

Responsibility

The job holder must work as part of a team, have the ability to organise and prioritise own workload on a day to day basis and observe strict rules about patient confidentiality at all times. The jobholder must know when to seek direction from the Practice Nurse, Doctor or Practice Manager

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Assess own performance and take accountability for own actions, either directly or under supervision
• Alert other team members to issues of quality and risk
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work

Person Specification

Skills

Essential

• Previous experience using:
• ICE
• Emis Web
• Docman 10

Experience

Essential

• Experience as a HCA in a GP Practice.
• Please do not apply for this position unless you are an experienced HCA in PRIMARY CARE.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hill Top Medical Centre

Address

15 Hill Top Road

Oldbury

West Midlands

B68 9DU

United Kingdom

Employer's website

https://hilltopmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• When necessary, enter requests for home visits onto the computer, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required.
• Monitor and complete clinical system tasks as required by the Reception Supervisor, Practice Manager and GPs.
• Premises:

• Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

• When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

• Undertake any other additional duties appropriate to the post as requested by the Reception Supervisor or the Practice Manager.
• Attend team and practice meetings.

Give results and/or information to the patient as directed by the doctors.

• Accept and ensure all specimens are clearly labelled and pass on to Healthcare staff for appropriate recording prior to collection by hospital transport.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified to the Health and Safety Team immediately.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Attending all training courses and sessions deemed as mandatory by the Practice Manager.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• 3 GCSE's grade A to C, one of which to be English

Experience

Desirable

• Experience of working in a GP Practice.
• Receptionist experience.

Employer details

Employer name

Southgates Medical Centre & The Woottons Surgery

Address

Southgates Medical Centre

41 Goodwins Road

King's Lynn

Norfolk

PE30 5QX

United Kingdom

Employer's website

https://southgatesandwoottonssurgeries.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see Job Desription Document for full Job Description

The duties and responsibilities to be undertaken by members of the Practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving Practice workload and staffing levels:

• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
• Ensure building security have a thorough knowledge of doors/windows/grids/alarm
• Maintaining and monitoring the Practice appointments system
• Processing personal and telephone requests for appointments, visits, telephone consultations and queries, ensuring callers are directed to the appropriate healthcare professional
• Understanding practice procedures and explaining these to patients as well as the different ways they can access the service
• Understanding and maintaining knowledge of other healthcare services to which you can navigate appropriate patients and relaying this information to patients where necessary
• Registration of new patients, change of patient details and deductions
• Processing and distributing incoming (and outgoing) mail
• Taking outgoing mail to the post office
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with Practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Clearing and re-stock consulting rooms as required
• Clerical duties, including word/data processing, email, filing, photocopying, scanning and allocating, processing letters for blood tests requested by clinicians, administer the cytology system, patient de-registrations
• Arranging staff rotas
• Organising cover for holidays, sickness and compassionate leave
• Helping new reception staff and training of new reception staff
• Have a thorough knowledge of practice procedures and work in accordance with practice protocols
• Advising and charging patients the appropriate amount for private work, providing a receipt to the patient and recording charge in the Petty Cash Book
• Helping with the sorting of new medical records in order that they are in the form used in the surgery
• Provision of refreshments for staff and visitors as required; washing the pots and keeping the kitchen area clean and tidy
• Keeping the reception area, waiting room, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Assisting the practice manager and carrying out work to achieve practice projects
• Any other task allocated by managers
• These responsibilities are not exhaustive and you may be required to undertake other duties and responsibilities commensurate with your pay grade if required by the practice.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Person Specification

Experience

Essential

• You will need to be motivated, able to work in a very busy environment and as part of a team. Attention to detail and the ability to multitask are essential as are good IT and communication skills.

Desirable

• Experience working in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Howden Medical Centre

Address

Pinfold Street

Howden

Goole

East Yorkshire

DN14 7DD

United Kingdom

Employer's website

https://www.howdenmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Patient Care Advisor (PCA) Job Description

Responsible to: Patient Care Advisor Team Leader / Patient Care Advisor Manager Accountable to: Patient Care Advisor Manager / Practice Manager Hours: As agreed, with flexibility required to meet service needs.

The Patient Care Advisor (PCA) is the first point of contact for patients accessing the practice and plays a vital role in delivering an efficient, professional and compassionate service.

The post holder will provide high-quality reception and administrative support, ensuring patients are signposted to the most appropriate service while supporting the safe and effective operation of the practice. You will work collaboratively with the wider multidisciplinary team to provide an excellent patient experience and contribute to the smooth running of practice services.

Welcome patients and visitors in a courteous, professional and compassionate manner. Provide excellent customer service both face-to-face and over the telephone, dealing with enquiries sensitively and efficiently. Maintain patient confidentiality, manage difficult conversations calmly and professionally, and promote a positive image of the practice.

Answer incoming calls promptly and courteously, assess patient needs using agreed protocols and signpost appropriately. Book, amend and cancel appointments using SystmOne and manage appointment requests in accordance with practice policies and total triage processes. Take accurate messages and ensure timely communication with clinicians and colleagues.

Support patients who are unable to complete SystmConnect requests independently and complete requests on their behalf where appropriate. Promote and support the use of the NHS App, SystmConnect and other online services, ensuring sufficient information is obtained to enable appropriate clinical triage.

Book, amend and cancel appointments across clinical services, ensuring patients are booked into the most appropriate appointment type. Explain appointment processes clearly and escalate urgent clinical concerns in accordance with practice policy.

Help patients access the most appropriate NHS or community service. This includes Pharmacy First, community pharmacies, NHS 111, urgent treatment centres, community services, social prescribing, mental health services, local authority services and voluntary organisations.

Process new patient and temporary resident registrations, update demographic information, verify identity where required and maintain accurate patient records.

Provide administrative support to the clinical team, including raising pathology and diagnostic test requests where authorised, booking interpreters, processing post, scanning and workflowing clinical correspondence and supporting wider practice administrative processes.

Maintain accurate and timely information within SystmOne, follow document management procedures and comply with GDPR and Information Governance requirements. Confidentiality must be maintained at all times.

Work collaboratively with clinicians and the wider practice team, support colleagues during busy periods and provide cover across reception positions. Participate in team meetings and contribute to service development and improvement.

Follow practice policies and procedures, report incidents and patient safety concerns and participate in audits and continuous improvement. Comply with safeguarding, infection prevention and Health & Safety requirements and promote equality, diversity and inclusion.

Participate in annual appraisal, complete mandatory training and maintain ongoing professional development.

This job description is not exhaustive and may be amended to meet the changing needs of the practice.

Person Specification

Experience

Essential

• Previous experience in a customer service, reception, administrative or other public-facing role.
• Experience of dealing with people by telephone and/or face-to-face in a professional environment.
• Experience of using IT systems and accurately entering, retrieving and maintaining information.
• Experience of working effectively as part of a team.
• Experience of managing a varied workload and prioritising tasks in a busy environment.

Desirable

• Previous experience of working within General Practice or another NHS/healthcare setting.
• Previous experience in a busy GP reception or patient-facing environment.
• Experience of using SystmOne and/or SystmConnect.
• Experience of supporting patients to use the NHS App or other digital healthcare services.
• Knowledge or experience of patient navigation, signposting and NHS primary care pathways.

Qualifications

Essential

• Good standard of general education, including GCSE English and Maths (or equivalent).
• Good level of written and spoken English.
• Evidence of willingness to undertake training and continued learning relevant to the role.

Desirable

• Relevant qualification in customer service, business administration, healthcare or a related field.
• Previous training or recognised qualification relevant to working within a healthcare or patient-facing environment.
• Evidence of additional training in areas such as safeguarding, confidentiality, Information Governance or customer care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Peter’s Medical Centre

Address

St Peter's Health Centre

30-36 Oxford Street

Brighton

BN1 4LA

United Kingdom

Employer's website

https://stpetersmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The successful candidate will be based in Leigh PCN comprising of 10 GP surgeries. We are looking to recruit two Care Coordinator to join our PCN team. The job requires a caring, dedicated, reliable, person-focused candidate who enjoys working with a wide range of people. They will have good organisational and time management skills, have data collection abilities and be able to work on new projects. They will be highly motivated and proactive with a flexible attitude, keen to work and learn as part of a team and committed to providing people, their families and carers with high quality support.

Person Specification

Qualifications

Essential

• Educated to GCSE Standard (Grades A-C) or Diploma/ HNC level (or relevant experience)

Desirable

• NVQ in health and social care
• NVQ Level 3 Business Administration (or relevant experience)

Experience

Essential

• Relevant health and social care experience or previous experience in the NHS or social care or relevant field.
• Experience of administrative duties.
• Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality.
• Experience in use of databases

Desirable

• Experience of Primary Care clinical systems e.g. SystmOne and EMIS.
• Experience of working in Primary Care/Voluntary Sector/Community.
• Experience in promoting health and health improvement within the community, including health promotion campaigns and signposting.
• Knowledge and familiarity with medical terminology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Brookmill Medical Centre

Address

Leigh PCN

Bridgewater Medical Centre

Leigh

WN7 2PE

United Kingdom

Employer's website

https://www.brookmillmedical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.

Person Specification

Education/Qualification

Essential

• Higher Professional Diploma in Health and Wellbeing (NVQ/QCF - Level 3) or A recognised equivalent course
• Willingness to undertake further training as appropriate

Desirable

• GCSE grade A-C or equivalent in English and Maths ECDL certificate
• Registration with the national regulatory body (when it becomes available).

Experience

Essential

• Experience of working in a health or social care setting
• Experience of working as part of a team
• Experience with the use of Microsoft Office and a variety of databases.

Desirable

• Experience with the NHS patient information database (Rio, CIS)

Skills & Knowledge

Essential

• Knowledge of NHS
• Demonstrate an acceptable level of numeracy and literacy
• An awareness of risk management.
• Knowledge of multi-agency services available and processes for referral
• Knowledge of the effects of the ageing process and needs of vulnerable adults in relation to their health and well-being

Desirable

• Knowledge of local health needs strategies.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central London Community Health Trust

Address

Woodfield Road Medical Centre

7E Woodfield Road

London

W9 3XZ

United Kingdom

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role-Specific Information Job Title: 37 hours per week maternity fixed term cover

Location: Cross site at Spinney Medical Centre and Eccleston Medical Centre

Job Responsibilities

The Patient Care Advisor / Administrator is responsible for providing high-quality administrative and front-line support to ensure the smooth day-to-day running of the practice. The postholder will deliver excellent patient service, manage appointments and enquiries efficiently, maintain accurate patient records, and support the clinical and management teams in delivering safe, patient-centred care.

Key duties include:

• Welcoming and assisting patients in a professional and courteous manner
• Managing telephone calls, appointment bookings, and patient enquiries
• Processing prescriptions, referrals, and administrative documentation
• Maintaining accurate and confidential patient records in line with practice policies
• Supporting clinicians and the wider practice team with administrative tasks
• Ensuring compliance with NHS regulations, data protection, and confidentiality standards
• Assisting with general office duties to support the effective operation of the practice

Person Specification

Qualifications

Essential

• Qualifications
• GCSEs (or equivalent) including English and Maths
• NVQ Level 2/3 in Business Administration or Customer Service (desirable)
• Evidence of commitment to ongoing personal and professional development

Desirable

• Requirements
• The successful candidate will have experience in a customer-facing or administrative role, ideally within a healthcare or GP practice environment. They will be organised, approachable, and able to work effectively in a busy setting while maintaining a professional and compassionate manner.
• The successful candidate will demonstrate:
• Excellent communication and interpersonal skills
• Strong organisational and time management abilities
• The ability to work independently and as part of a team
• Good IT and administrative skills
• A caring and patient-focused approach
• The ability to remain calm and resilient under pressure
• Understanding of confidentiality and data protection requirements
• Experience using clinical systems such as EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Spinney Medical Centre

Address

23 Whittle Street

Toll Bar

St Helens

Merseyside

WA10 3EE

United Kingdom

Employer's website

https://www.spinneymedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Key Responsibilities:

  1. Scanning

  2. Scan and file all incoming paperwork onto patient records

  3. Check scanning for duplicates to ensure only one copy of documents is placed on patient records

  4. Using the agreed scanning protocol, assign documents into the relevant folders to be actioned by the appropriate team members

  1. Electronic Document Transfer Administration

  2. File all EDTs into the Emis patient records

  3. Using the agreed protocol, assign EDTs into the relevant folders to be actioned by the appropriate team members

  4. Ensure all EDTs are filed and assigned within a suitable timeframe

  1. Registrations

  2. Oversees all aspects of Patient Registrations

  3. Manages the automated system of patient registrations

  4. Inputs patient registrations from paper forms

  5. Ensures all patient registrations are actioned in a timely manner

  6. Ensure the appropriate safeguarding alerts are actioned

  7. Manage any alerts that are highlighted after a patient registration

  8. Manages GP2GP note transfers

  1. Patient Deductions

  2. Oversee all aspects of patient deductions

  1. Patient Notes/Records Administration

  2. Receiving patient notes from PCSE

  3. Ensuring Notes are sent back to PCSE as required

  4. Ensuring EMIS is kept up to date with the whereabouts of the patient notes

  5. Scanning patient notes onto EMIS in a timely manner

  1. Patient Details

  2. Administering all Patient changes of details

  3. Ensure EMIS is up to date with patient changes of details

  1. Clinical Coding

  2. Code medical records as directed by the clinical team and pharmacy team

  1. Private Medical Administration

  2. Oversee and manage all the private medical administration

  3. Ensure all work is done in a timely manner

  4. Ensure payment is received before work is carried out

  1. Reception

  2. Provide cover on reception as required

  3. Support the administration of reception duties, as required

  1. Patient Screening Programmes

  2. Manage and oversee Patient screening programmes: Bowel, Breast, cytology and any other relevant programmes

  3. Ensure non-responders are contacted to encourage participation

  1. Baby Clinics

  2. Oversee and manage the appointment booking for new baby checks

  3. Liaise with patients to ensure these appointments are booked in

  1. Administration Functions

  2. Provide administrative support as needed

  3. Provide Administration cover when required to ensure smooth practice operations.

  4. Carry out any administrative duties as required by the practice

  5. Assist with Quality of Framework (QoF) and other clinical recalls as appropriate

  This list is not exhaustive, and all team members should be prepared to accept additional duties or surrender existing duties to enable the efficient running of the organisation

  Your individual job plan will be agreed with your line manager. This will be subject to change in accordance with the needs of the organisation

Person Specification

Knowledge, Skills & Experience

Essential

• Excellent Telephone Skills
• Sound Verbal Communication Skills
• Microsoft Office Skills
• Active Listening Skills
• Professionalism
• Customer/patient focussed
• Good Organisational Skills
• Informing Others
• Handling Pressure
• Strong Team player
• Confidentiality / Data Protection knowledge