Job description

Job responsibilities

You will lead improvements to maximise safe, cost-effective best practice in prescribing to improve the quality of patient care.

You will support the Group by working within professional boundaries as part of a multi-disciplinary team, to ensure the effective and efficient use of medicines, and deliver key objectives.

Please see the attached full job description for this role.

Person Specification

Experience

Essential

• Working as a qualified Pharmacy Technician
• Working in a role involving administrative duties e.g. data checking and charging
• Working in a patient facing role providing information and/or advice
• Working both independently and as part of a team
• Working with multidisciplinary teams
• Working in a pressurised environment with differing or conflicting priorities
• Working with confidential information
• Experience of medicine optimisation and reconciliation
• Working with pharmacy or clinical information systems

Desirable

• Working within primary care/General Practice
• Experience of repeat prescribing processes
• Experience of medication reviews
• Experience using SystmOne or other primary care clinical systems
• Analysis and reporting of prescribing data

Skills and Knowledge

Essential

• Audit skills
• Good interpersonal and communication skills
• Good IT skills including the Microsoft Office suite
• Understanding of legislation and guidelines on medicines management
• Knowledge of shared care protocols
• Leading improvement skills

Desirable

• Knowledge of QOF, enhanced services and NHS contractual requirements

Qualifications

Essential

• GCSE grade A to C or equivalent English & Maths
• Recognised Pharmacy Technician qualification

Desirable

• Medicines Management qualification
• Approved training pathway completion e.g. Pharmacy Educational Pathway (PCPEP) or Medicines Optimisation in Care Homes (MOCH)

Registrations

Essential

• Registered as a Pharmacy Technician with the General Pharmaceutical Council (GPhC)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Ruby Country Medical Group

Address

Dobles Lane

Holsworthy

Devon

EX22 6GH

United Kingdom

Employer's website

https://www.rubycountrymedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key responsibilities and tasks

1. To support the Neighborhood Health Implementation Programme (NNHIP) pilot work across the PCN

2. To support the work of the PCN multi-disciplinary team (MDT) to enable them to provide high quality patient care.

3. To support the PCN Patient Care Projects and Services

4. To support the PCN to develop and maintain links with our patient community :

5 To support the PCN Prescribing Hub

This list of responsibilities is not exhaustive and is subject to change based on business needs.

Person Specification

Qualifications

Essential

• See Attachment

Desirable

• See Attachment

Experience

Essential

• See Attachment

Desirable

• See Attachment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Connexus PCN

Address

Wick Road

Bristol

BS4 4HU

United Kingdom

Employer's website

https://www.nightingalevalleypractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Purpose of the role

Social Prescribing empowers people to take control of their health & wellbeing through referral to non-clinical Social Prescribing link workers, allowing them time to focus on what matters to me, taking a holistic approach to an individuals health and wellbeing needs in a supportive manner, to increase confidence to live a more independent life within their local community.

Support people by connecting them to non-medical, community-based activities, groups and services that meet their practical, social and emotional needs, including specialist advice services, arts and culture, physical activity, and nature- and green-based activities.

Supporting the development of accessible and sustainable community offers by working in partnership with Voluntary Care Service Enterprise organisations, VCSE, local authorities and others to identify gaps in provision, and take a community development approach to enabling growth in community activities and groups. Using coaching and motivational interviewing techniques to support people.

Social Prescribing link workers:

Take a whole population approach, working with a range of people who may benefit from social prescribing, including lonely people, who have complex social needs, low-level mental health needs, long-term conditions, as well as working with priority populations identified by the Primary Care Network, PCN as outlined in the Network Contract DES

Help people to identify issues that affect their health & wellbeing and co-produce a simple personalised care and support plan using the Social Prescribing template. Together, the patient and Social Prescriber will set small, achievable goals, focusing on what is important to the person. Goals will be supportive and reviewed regularly with the person.

Empower people to take control of their own health and wellbeing.

Key Responsibilities

Take referrals from the PCNs Core Network Practices and from a wide range of agencies, including pharmacies, health and care multi-disciplinary teams MDTs, and welfare advice services, VCSE organisations, and through self-referrals list is not exhaustive.

Promote social prescribing as an approach across the PCN and wider agencies,

including its role in supported self-management, in addressing health inequalities and the wider determinants of health, reducing pressure on statutory services, improving access to healthcare and improving health outcomes, and in taking a holistic approach to care.

.Proactively encouraging equitable participation in social prescribing through taking self-referrals and connecting with diverse local communities through a range of methods, particularly communities that statutory agencies may find hard to reach and where health inequalities are most prevalent, ensuring that those people self-referring have equal opportunities

Provide information and guidance on what the person can do for themselves to improve their health and wellbeing

Provide follow-up support to the person to ensure they are happy, able to engage, feel included and that they are receiving good support.

Seek regular feedback via surveys, feedback forms, about the quality of service and the impact of social prescribing on referral agencies

Help people maintain or regain independence through living skills, enablement approaches and simple safeguards

Helping people to gain skills for meaningful employment, where appropriate.

Seek advice and support from the General Practitioner GP, supervisor and/or identified individuals to discuss safeguarding concerns and follow PCN safeguarding policies around reporting and/or escalating concerns.

Make appropriate onward referrals. Empower people where possible to reach out to their GP practice, care provider, ensuring they have relevant contact information to hand at all times.

Develop supportive relationships with local Voluntary Care Sector Enterprise, VCSE organisations, community groups and statutory services, to understand their offer and make timely, appropriate and supported referrals

Promote diversity and inclusion when developing or supporting new community groups.

Encourage people who have been connected to community support through social prescribing to volunteer or to start their own activities and groups

Support existing local volunteering schemes to strengthen community resilience and explore potential to develop a team of volunteers to provide buddying support, peer support or to start new community-based groups or activities.

Data capture

Support referral agencies to provide appropriate information about the person they are referring, including demographic data and data on wider determinants, for example, caring status, any safeguarding concerns.

Provide appropriate and timely feedback to referral agencies about the people they referred.

Work sensitively with people, their families and carers to capture key information to measure impact of social prescribing on their health and wellbeing, using validated tools determined locally such as the ONS4 wellbeing scale to assess need and measure outcomes.

Encourage people, their families and carers to provide feedback on their experience, for example, through patient satisfaction surveys, and to share their stories about the impact of social prescribing on their lives.

Ensure that social prescribing referral SNOMED codes are coded appropriately into clinical systems as outlined in the Network Contract DES using the Social Prescribing template aligns to Personalised care and Support Plan

Adhere to PCN policies around data protection legislation and data sharing agreements, ensuring people give appropriate consent. at the start of the episode of care with the Person/ Patient.

Provide monthly data feedback as required by the PCN. Using current and any future data collection systems in a timely manner.

Continuing professional development

Work with a supervisor and/or line manager to undertake continual personal and professional development in line with the social prescribing Workforce Development Framework Competency Framework, including:

Work with your supervising GP and/or line manager to access regular clinical/non-managerial supervision

Take an active role in reflecting, reviewing and developing professional knowledge, skills and behaviours

Attend appropriate mandatory training before working with people and be aware of own competence, maintaining boundaries, both personal & around scope of practice and referring onwards for people whose needs fall outside of these boundaries

Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety.

https://www.england.nhs.uk/publication/workforce-development-framework-social-prescribing-link-workers/

Miscellaneous

Establish strong working relationships with GPs, practice teams and relevant multidisciplinary teams and work collaboratively with other health Social Prescribers, Health and Wellbeing coaches, Mental Health and Wellbeing coaches, care co-ordinators, supporting each other, respecting each others views and meeting regularly as a team.

Act as a champion for Social Prescribing, as a part of the PCNs personalised care offer for patients and organisations

Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner.

Identify opportunities and gaps in the service - and review risks and issues that could impact on service delivery - and provide feedback to continually improve the service and contribute to business planning.

Work in accordance with the practices and PCNs policies and procedures.

Contribute to the wider aims and objectives of the PCN to improve and support primary care, working to the PCNs priorities in accordance with the DES.

Work as part of the MDT, to seek feedback, promote the benefits of Social Prescribing value to patients, carers and the system. Continually work and engage to improve the service

Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.

Duties may vary from time to time, without changing the general character of the post or the level of responsibility.

Person Specification

Qualifications

Essential

• Completed a PCI accredited Social Prescriber training course or be willing to complete one prior to taking referrals.
• Compassionate, reflective and self-aware and will enjoy working with a wide range of people
• Able to provide a culturally sensitive, inclusive service, by supporting people from all backgrounds and communities, respecting lifestyle, equality, diversity and providing high quality, non-judgemental support.
• The candidate will be compassionate, reflective & self-aware, will enjoy working with a wide range of people.
• Commitment to reducing health inequalities and proactively working to reach people from diverse communities.
• Able to support people in a way that inspires trust and confidence, motivating others to reach their potential, adapting to individual levels of activation and health literacy.
• They will be a commitment to collaborative working with a keen team work ethic, working alongside, local agencies (including VCSE organisations and community groups) Able to work with others to reduce hierarchies within the community.
• Can demonstrate personal accountability, emotional resilience and ability to work under pressure, having a proactive and flexible attitude, ability to work using own initiative.
• Experience of working in a multidisciplinary team with demonstrable networking experience
• NVQ Level 3, Advanced level or equivalent qualifications or working towards. Reflective listening skills.

Desirable

• Experience of working in health and social care care/community development setting or similar
• Relevant training and experience in Self-Management Education(SME)
• Experience of successful partnership working across statutory, voluntary and community sector.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Allied Health South Lincolnshire Limited

Address

AHSL

Abbeyview Medical Centre

Thorney Road

Crowland

Peterborough

PE6 0AL

United Kingdom

Employer's website

https://slrpcn.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Full job description available upon request - main duties of the Compliance Coordinator position are detailed above.

Person Specification

Knowledge and Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Ability to take instructions
• Excellent interpersonal skills with the ability to build positive working relationships.
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• EMIS / DOCMAN user skills
• Ability to provide guidance and informal training to administrative staff

Experience

Essential

• Experience of administrative duties
• Experience of working with the general public

Desirable

• Experience of working in primary care
• Experience as working as an administrator in a GP practice
• Experience supporting or training administrative staff.

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Proactive and solution-focused, with the ability to make constructive suggestions to improve processes

Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)

Desirable

• NVQ Level 2 in Health and Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Victoria Medical Centre

Address

Victoria Medical Centre

Victoria Drive

Eastbourne

East Sussex

BN20 8NH

United Kingdom

Employer's website

https://www.victoriamedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.

Person Specification

Qualifications

Essential

• RGN, RSCN, RN(Child)
• Registered Nurse with current UK NMC registration
• Evidence of post registration education

Desirable

• Teaching qualification

Experience

Essential

• Relevant nursing experience at Band 5
• Experience of teaching
• Experience of liaising / negotiating with professionals
• Experience of management of junior staff

Desirable

• Post Registration Community Experience at Band 5 or 6
• Experience of working in culturally diverse communities

Skill

Essential

• Knowledge of the NMC Professional Codes and Standards
• Knowledge of Clinical Governance and its implementation
• Knowledge of political changes in the profession and NHS
• Knowledge of working in culturally diverse communities
• Excellent communication skills, both verbal and written
• I.T. skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Central London Community Health Trust

Address

Medical Centre

7E Woodfield Road

London

W9 3XZ

United Kingdom

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Practice Nurse Responsibilities Include:

• Provide general nursing services, Childhood immunizations, cervical smears and dressings.
• Contribute to patient health by running and managing clinics for conditions such as Vaccination and insulin injections.
• Engage in patient education, offering advice and guidance on health topics.
• Chronic disease management including Asthma, COPD, Diabetes, all QOF and LIS.

Person Specification

Experience

Essential

• Minimum of 6 months experience as a practice nurse.
• EMIS trained

Qualifications

Essential

• Valid NMC Registration.
• Minimum of 6 months experience as a practice nurse.
• Right to work within the UK
• Commitment to evidence based practice.
• Fulfil the compliance requirements of our framework, including those related to DBS, Occupational Health, and an updated CV.
• Trained on EMIS Web, willing to provide a re-fresh if needed.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Fencepiece Road Medical Centre

Address

Fencepiece Road Medical Centre

83 Fencepiece Road

Ilford

Essex

IG6 2NB

United Kingdom

Employer's website

https://www.fencepieceroadmedicalcentre.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Type dictation from audio transcription of clinical correspondence and documentation.Type discharge summaries as appropriate.Ensure appropriate follow up arrangements/investigations are in place. Liaise with relevant Medical Secretary of Specialty accordingly.Ensure any actions required regarding 18 week / tertiary referrals are dealt with and actioned.Ensure all letters and discharge summaries are copied to the appropriate professionals and other agencies.Ensure all outgoing post is sent out within 24 hours of signing. (inclusive of out of area GP letters)Ensure all action reports are completed daily and all letters / attachments sent out the same dayCarry out all stock ordering for speciality areas and completion on SBSAssist the Directorate in providing quality administrative support to the clinical teams.Accurate and timely input of data onto information databases.Filing of test results appropriately in a timely manner.Photocopying/faxing, general housekeeping of the office environment.Follow all Standard Operating Procedures for the area in which you workAssist with collection of clinical data for audit and disseminate information to teams.

Attend appropriate training, meetings and education sessions at the request of manager.Work with managers and administrative staff to review working practices, ways of working and find solutions to problems.Work with Team Leaders/Administration Service Mangers to improve quality and range of services, with resources being managed according to agreed policies and priorities

Person Specification

Our Values

Essential

• We are Kind
• We are Kind
• We are Inclusive

Qualifications

Essential

• Word Processing Skills
• Audio Typing Skills
• Knowledge of medical terminology

Desirable

• RSA / OCR II or equivalent experience

Experience

Essential

• Excellent IT skills with knowledge and experience of Microsoft office products
• Experience of office procedures

Desirable

• Previous experience within the NHS

Skills

Essential

• Self motivated and able to work with limited supervisions
• Able to use own initiative and manage/prioritise own workload
• Excellent communication skills
• Ability to accurately maintain computerised and manual filing/documentation system
• Ability to work as part of a team

Desirable

• Knowledge of internal hospital PAS

Other

Essential

• Able to work the hours and duties required by the post
• Able to adopt flexible approach when required
• Comply with Trust policies and procedures
• Understanding of confidential nature of role and awareness of Data Protection Act

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

What Youll Bring

• A confident, professional approach, with the ability to engage effectively with a wide range of people in a fastpaced, highprofile environment
• Strong communication skills, whether facetoface, over the phone, or in writing, with the ability to adapt your style to suit the situation
• Proven decisionmaking skills, with the ability to prioritise effectively when faced with competing demands
• Excellent organisational abilities, combined with clear, concise com

Person Specification

Our values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• NVQ level 4 in administration or relevant other subject or equivalent level of knowledge
• Educated to at least GCSE level with 5 grade at C or above or equivalent experience
• European Computer Driving Licence (ECDL)

Knowledge and experience

Essential

• Data entry experience
• Good knowledge of Administrative Systems
• Previous supervisory and staff management experience
• Knowledge of 18 week RTT and cancer targets
• Experience of dealing with customers
• Experience of dealing with complaints

Desirable

• Previous NHS experience
• Knowledge of Medway or other Patient Administrative System
• Experience of scheduling outpatient and inpatient appointments
• Experience of managing reception desks

Skills

Essential

• Standard keyboard skills
• Ability to train and motivate staff
• Ability to use own initiative when dealing with staff and patients issues
• Good organisational skills
• Ability to maintain a high level of discretion, diplomacy and tact at all times.
• Ability to prioritise own workload
• Ability to recognise and solve problems and identify when further action is required
• Excellent interpersonal skills with ability to use tact and diplomacy.
• Detail oriented and able to meet deadlines
• Good understanding of confidentiality
• Good verbal and written communication and telephone skills

other

Essential

• Combination of sitting standing and walking throughout the day.
• Frequent interruptions throughout the day when dealing with patient and staff queries
• Ability to remain calm and work effectively in pressure situations
• Daily requirement to deal with distressed patients and staff
• Occasional requirement to deal with verbal aggression from patients and staff
• Use of VDU throughout the day.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Ormskirk Hospital

Ormskirk

L39 2AZ

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

KEY DUTIES

• As a receptionist you must greet patients, visitors, and colleagues in a polite manner.
• Print patient clinic lists and relevant reports for clinics as required on a daily basis ensuring all relevant clinical staff are given copies.
• Check patient demographics including ethnicity with patients as they arrive at reception desk. Update Trust Patient Administration System (PAS) following the departmental operational procedure document.
• Identify any overseas visitors by checking present address and previous address within the last 12 months.
• Make appointments as required on PAS. Record on appointment card and hand card to patient or send a patient letter in the post within time limits (under 3 months, write appointment card, after 3 months request letter on PAS to be sent in post).
• Rearrange appointments for patients from cancellations and non-attendance DNA patients following the Trust DNA procedure. Ensure all appointments are booked within 18-week Trust/Government targets liaising with nursing and clinical staff. (Please read DNA procedure on Reception desk).
• Input patient attendances and outcomes onto the Trust PAS system, including any procedure coding as instructed from patient outcome sheet.
• Hold all clinics on a daily basis according to Patient Access Policy.
• Ensure 18-week pathway process is adhered to and pathway clock start and stop times are inputted accurately. Liaise with Data Quality Team.
• Register all patient health record supplements (HRS) movements on the PAS system. Including dispatching HRS notes to other locations within the Hospital and receiving HRS notes into clinic areas.
• Deal with patients and their relatives in a friendly and sympathetic manner and attend in-house Customer Care Workshop.
• Give general advice to patients in relation to their appointments or re-direct to an appropriate department.
• Arrange ambulance transport for patients when required on the Patient Transport System (PTS).
• Deal with complaints on a first line basis or refer to nurse in charge of clinic or relevant department / member of staff. (N.B. May occasionally experience stressful or distressing situations).
• Prior to clinics commencing, organise workload to ensure all patients health records (HRS) checked with current patient lists, liaising with Health Records Department regarding health records not delivered/available.
• Ensure patient outcome forms/slips are attached to the HRS case notes for completion by the clinician. Notify nurse in charge of clinic of any incomplete outcome slips while patient in attendance at clinic.
• Complete all EDMS CQUINN never letters in accordance with local Trust procedure.
• Complete medical insurance forms (Medicash etc.) that do not need written medical input by clinician.
• Deal with telephone appointments and queries in a professional manner and accurately record messages.
• Comply with Trust and Departmental Policies and Procedures.
• The post holder will be responsible for the undertaking clerical duties to support the process of the Trusts patient activity and to meet the relevant departmental targets following departmental booking Policy and Procedures.

TRAINING RESPONSBILITIES

• Attend I.T. training and keep abreast of updates as they occur.
• Attend non-clinical mandatory training and other training courses relevant to the job role. Maintain record in personal development portfolio.
• Record all in-house reception training provided by Team Leader.
• To be aware of the Records management, Information Governance, Caldicott, confidentiality and data protection act.
• To work towards relevant qualification/customer care workshop/Develop Personal Resilience course.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• Educated to GCSE level and/or equivalent qualification and/or equivalent experience
• I.T./Computer skills qualification and/or equivalent experience

Desirable

• Customer Care qualification and /or equivalent experience

Knowledge & Experience

Essential

• Substantial clerical experience
• Experience of dealing with the public face to face

Desirable

• Experience of working in a busy environment
• Previous NHS experience working within outpatient clinics

Skills

Essential

• Good communication skills
• Ability to use initiative
• Ability to work well under pressure

Desirable

• Good organisational skills
• Knowledge of Data Quality and Information Governance

Other

Essential

• Able to work flexible working hours / shifts / evening / weekends to meet the demands of the Trust Outpatient Service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Warrington Road

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Support the day-to-day organisation, planning and management responsibilities of the Consultants and their teams through the maintenance of their annual leave, their diary, the arrangement of meetings, travel and other appointments.
• To act as first point of contact for patients, GPs, external organisations and members of the general public seeking information and support from the hospital. The post holder must be able to triage the calls appropriately as well as deal sympathetically with people who may be bereaved, distressed or angry using tact, persuasion and discretion, assessing priorities and initiating action as required.
• Answer telephone queries and provide non-clinical advice regarding patient care and appointments/admissions to patients, Trust staff, referring GPs and Consultants, making appropriate judgement using acquired knowledge and experience.
• Communicate with patients/parents regarding personal and highly sensitive information.
• Typing urgent clinical and non-clinical correspondence and reports including the transcription and management of audio sources (eg, digital dictation) using initiative in managing and prioritising workload.
• Compose routine and non-routine letters and produce typed clinical correspondence including the transcription of audio dictation.
• Attend, take and transcribe minutes for meetings as required within the specialty and implement any follow-up action points.
• Access the computerised Patient Administration System (CareFlow) for relevant patient details, updating records and registering patients as required.
• Maintain and update specialty-specific databases.
• Retrieve radiology and pathology results from core clinical systems.
• Take action as necessary in respect of all patients who fail to attend in accordance with the Trusts policy and the consultants special instructions.
• Ensure the timely despatch of all relevant information to GPs, other medical staff and external organisations in relation to the locally agreed requirements.
• To evaluate and re-prioritise own workload in accordance with competing demands from patients, medical staff and others.
• Prioritise work to ensure that medical staff are provided with necessary information to take appropriate clinical action.
• Liaise with the Cancer Services Department of patients to be discussed at the Multidisciplinary Team Meetings.
• In conjunction with the support medical secretary/ies and clerical officer(s) within the department ensure that administrative duties are allocated and completed in a timely manner and distribution of workload is done to utilise the resources and support available.
• Ensure that all investigation results are shown to the relevant clinicians in a timely manner and make arrangements for any follow up actions required eg urgent appointments.
• Where applicable ensure waiting time performance targets are achieved.
• Type theatre lists and distribute as required.
• Co-operate in the introduction of new technology as it may apply.
• Be instrumental in preventing complaints from service users, resolving informal complaints and supporting the formal complaints process.
• In line with the Trusts standing financial instructions, handle cash/cheques for the Consultants and teams, patients and other external sources.
• Provide full secretarial support with respect to teaching/meetings as directed by medical staff, e.g. preparing PowerPoint presentations using clinical data and information via the internet.
• Maintain database of clinical activity as required to assist in clinical audit.

Provide guidance to the support medical secretaries and clerical officer(s) and self-supervision in terms of:

• Liaising with other medical secretaries in the department to ensure an efficient service.
• When necessary, exercise initiative to allocate work to the support medical secretaries and clerical officer(s) in a fair and reasonable manner.
• Make economical use of supplies. When necessary, maintain control of stock including stationery supplies.
• Deputise for others and provide cross cover within the team during absences.
• Assist in the orientation of new or temporary members of staff by demonstrating own duties.
• Working independently, plan and prioritise own workload following appropriate Trust and Medical Secretary policies and processes, suggesting improvements where necessary.

Person Specification

Qualifications

Essential

• NVQ level 3 or equivalent in administrative discipline
• RSA II / III Typing or Word Processing or equivalent experience

Desirable

• European Computer Driving Licence (ECDL
• British Society of Medical Secretaries Diploma or Advanced AMSPAR Diploma or equivalent experience

Knowledge & Experience

Essential

• Previous secretarial experience
• Previous medical secretary experience
• Knowledge of medical terminology
• Demonstrable skills in problem solving

Desirable

• Previous NHS experience

Skills

Essential

• Audio and touch typing with a high level of accuracy
• Good communication skills
• Excellent interpersonal skills
• Organisational skills
• Customer service skills
• Able to use own initiative
• Ability to work in a pressured environment and prioritise workload
• Ability to maintain high levels of concentration with frequent interruptions

Desirable

• Knowledge of Microsoft Office software packages

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Other

Essential

• There is a frequent requirement for sitting in a restricted position at a desk for a substantial proportion of the working day
• There is a requirement for periods of frequent concentration with occasional interruptions
• Ability to deal with distressed patients or bereaved relatives, also the frequent need to type up documents of a distressing nature
• Requirement to use VDU equipment more or less continuously throughout the day

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Southport & Ormskirk Hospital

Town Lane

Southport

PR8 6PN

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

KEY DUTIES

• To establish, maintain and develop professional working relationships with colleagues.
• Follow all agreed Quality Assurance Mechanisms in operation and contribute generally to the establishment and development of a quality service.
• Adhering to policies and procedures including standing financial instructions and orders.
• Participate in the Trusts Development Review Appraisal process and, with line management, objectives and development plans. All staff are entitled to participate in the Review Process and, with their manager, are jointly responsible for the completion of agreed actions.
• The Trust is keen to ensure the health and safety of patients, staff and visitors. All staff are responsible for complying with the Health and Safety at Work Act 1974 and ensuring no-one is affected by individual acts or omissions.
• The Trust aims to be a place in which people can work and study free from discrimination. All staff, patients and visitors are required to comply with the Trusts Equal Opportunities Policy.
• To be aware of, and responsible to, the changing nature of the Trust and adopt a flexible and pro-active approach to work.
• To personally contribute to the health promotion strategies both internally and externally.
• All staff are required to be familiar with the arrangements for safeguarding children, young people and vulnerable adults and support the organisation in promoting the welfare of children, young people and vulnerable adults.
• Staff working directly with children, young people and vulnerable adults will have a responsibility to ensure safeguarding and promoting their welfare forms an integral part of their duties.
• Staff who come into contact with children, vulnerable adults, parents and carers in the course of their work and/or have access to records will have responsibilities to safeguard and promote the welfare of children, young people and vulnerable adults.
• Staff who come into contact in the course of their duties, with parents, carers or other significant adults or children, young people and vulnerable adults should always be mindful of safeguarding and promotion of the welfare of these individuals.
• Staff will be trained to a level appropriate to their responsibilities in this respect in line with the current KSF post outline and the ongoing PDR process.
• All employees have a personal contribution to reducing healthcare-associated infections (HCAIs). Staff must be compliant with all measures known to be effective in reducing HCAIs and be familiar with the Trusts Infection Control Policies. All staff are required to attend a mandatory training session on infection prevention and control and be updated according to their area of employment.
• Infection Prevention and Control is everyones responsibility. All staff, both clinical and non-clinical, are required to adhere to the Trusts Infection Prevention and Control Policies and make every effort to maintain high standards of infection prevention and control at all times thereby reducing the burden of Healthcare Associated Infections including MRSA and Clostridium Difficile in accordance with the Hygiene Code - Code of Practice for the Prevention and Control of Healthcare Associated Infections (DH 2008)CLINICAL & PROFESSIONAL RESPONSIBILITIES
• Adhere to relevant code of practice of professional body.
• Registered practitioners who are non-medical prescribers are accountable for their prescribing activities by ensuring they are aware of their Professional accountability and any restrictions or special considerations in their prescribing practice.
• Maintain and utilise advanced clinical skills to analyse and interpret history of illness, presenting symptoms and physical findings to enable diagnosis, planning and treatment of the patient.
• To implement nursing care as per care plan as discussed with the Team Leader and to make accurate observations of the physical, mental, social conditions of the patient and / or carer and report these back to the Team Leader.
• To implement care based on research and from any post registration course undertaken.
• To develop competency in wounds care.
• The administration of drugs should be undertaken in line with Trust Policies and Procedures and in following the NMC Guidelines for administration of Medicines Act 1992 and Misuse of Drugs Act 1991ADMINISTRATIVE RESPONSIBILITIES
• Ensure patient records are kept up to date and accurate and recording is done in line with Trust policies and proceduresTEACHING & TRAINING RESPONSIBILITIE
• To support the development of junior staff through clinical supervision and mentoring.
• To attend mandatory training, including Safeguarding training according to Trust and local policy.
• To demonstrate a commitment to personal continuing education.RESEARCH & AUDIT
• To participate in any research undertaken in the unit.
• To actively assist in the Departments Audit ProgrammeLINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES
• To act as preceptor /mentor to new members of staff, facilitating the achievement of their competencies throughout their preceptorship/orientation period in close collaboration with the ward manager and the nursing team
• To act as mentor to pre-registration nurses and other students/visitors to the ward ensuring that support and instruction is provided as appropriate.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• 1st Level Registered Nurse (degree/diploma)
• Current NMC Registration
• Evidence of continuing professional development

Knowledge and Experience

Essential

• Able to demonstrate knowledge of NMC professional standards for practice contained within the code
• Experience of working in a clinical environment
• Understand requirements for NMC professional Revalidation
• Experience of working within a multi-disciplinary team
• An understanding of national, regional and local NHS issues
• Experience of providing and receiving complex, sensitive information

Skills

Essential

• Excellent communication skills with the ability to network and build relationships at all levels
• Effectively prioritises and co-ordinates own workload
• Ability to de-escalate complex situations
• Ability to communicate effectively (written, verbal and non verbal communication) with patients/relatives and carers and all members of the multi-disciplinary team
• Awareness of the need for confidentiality at all times
• Computer literacy e.g. experience of electronic patient record

Other

Essential

• Frequent moderate effort for several short periods of time such as manual handling of patients and equipment
• Frequent concentration required for drug calculation and administration
• Dealing with frequent interruptions and competing demands
• Ability to work within highly distressing or emotional circumstances e.g. end of life care
• Ability to communicate distressing information
• Ability to communicate in a challenging environment
• Able to carry out direct clinical care as required on ward or department
• Potential blood or body fluids exposure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

St Helens Hospital

Marshalls Cross Road

St Helens

WA9 3DA

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see job description for further details on duties and responsibilities

Please be aware that we may close a vacancy earlier than stated should a sufficient number of applications be received, you are therefore advised to apply at your earliest convenience.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• Educated to GCSE levels standard or equivalent in Maths and English
• Evidence of good written and verbal communication skills
• ECDL or TLM equivalent experience of using Microsoft Office Software Packages

Experience

Essential

• Experience of dealing with the public, both face to face and on the telephone
• Previous receptionist or administrative experience

Desirable

• Experience of working in the NHS or similar Health Care Setting

Skills

Essential

• Typing and keyboard skills
• Understanding of confidentiality
• Good interpersonal skills including tact and diplomacy
• Good Customer Service skills and ability to deal with service users in a professional and positive manner
• Ability to prioritise own workload
• Ability to act on own initiative and understand limitations of own role and knowledge
• Flexibility, reliability and punctuality
• Ability to work in a sensitive, confidential and non-judgemental manner

Other

Essential

• Light physical effort
• At keyboard for long periods
• Combination of sitting, standing and walking
• Concentration for accessing and updating patient details, answering queries and data inputting
• Occasionally speaking to distressed or emotional service users either by telephone or face to face
• Ability to be mobile and able to work in all venues across Sefton as and when required
• Use of computer for long periods
• Office conditions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Ormskirk District General Hospital

Wigan Road

Ormskirk

L39 2AZ

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

We offer:

5 weeks annual leave

Opportunities for professional development and training

A supportive and welcoming team environment

Company pension

Free parking

No weekend work

Person Specification

Qualifications

Essential

• Registered nurse (RGN) with current NMC registration
• Previous experience in primary care or general practice setting is desirable but not essential as training will be provided

Desirable

• Registered nurse (RGN) with current NMC registration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Blackwood Medical Group

Address

Avicenna Medical Centre

Blackwood Road

Pontllanfraith

Blackwood

Gwent

NP12 2YU

United Kingdom

Employer's website

http://www.blackwoodmedicalgroup.wales.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the attached job description for more information about the job roles and responsibilities.

Person Specification

Registered

Essential

• General Pharmaceutical Council registered Pharmacy Technician
• Accuracy Checking Pharmacy Technician (Accredited scheme or evidence of in-house validations).

Desirable

• Medicine Management Assessments or Validations (Accredited or proof of in-house training) Proven knowledge and understanding of the medicine management technician role and responsibilities within hospital pharmacy.

Qualifications

Essential

• BTEC/NVQ level 3 in pharmaceutical services

Experience

Essential

• Substantial knowledge of medicine management procedures and policies
• Can demonstrate that they can work on their own initiative but know limits of their authority and knowledge.
• Computer literate
• Ability to perform and work under pressure to deliver objectives and plans

Desirable

• Substantial knowledge of medicine management procedures and policies
• Experience in the admission/discharge processes within hospital pharmacy
• Experience of management and coordination of staff within hospital pharmacy
• Proven knowledge and experience in using computer labelling and stock control systems within hospital pharmacy
• Experience of management and coordination of staff within hospital pharmacy

Communication

Essential

• To communicate information relevant to medicine management back to patients, staff and colleagues .
• Good interpersonal skills with the ability to liaise with a wide range of staff and patients
• Demonstrates diplomacy in handling difficult staff situations.
• To identify compliance issues and action appropriately
• Clear communication

Planning and organisation skills

Essential

• Experience in organising workload to meet pharmacy services and patients' needs
• Self-motivated and able to motivate others
• Use own initiative and manage own time and deadlines
• Demonstrate ability to multitask
• Persuasive
• Approachable

Analytical and Judgement skills

Essential

• Proven evidence of judgement and prioritization skills with regards to targets, deadlines and stock management.
• Proven experience in problem solving
• Demonstrates competency under pressure
• Accurate with good attention to detail
• Good time management

Desirable

• Experience in data collection, activities and analysis
• Ability to delegate and problem solve
• Evidence of project work
• Evidence of understanding extended technical roles within hospital pharmacy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

Nottingham University Hospitals

Derby Road

Nottingham

NG7 2UH

United Kingdom

Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Line manager: Senior Receptionist

Accountable to: Operational Manager, Practice Manager or GP Partner in their absence

Job summary

The role of Medical Receptionist at Alderley Edge Medical Practice is to provide comprehensive reception and administrative support tothe GP Partners, Operational Manager and the Practice Manager.

To support the clinical team by signposting patients to the appropriate healthcare professional or service, working as part of a multidisciplinary team.

We expect the candidate to undertake reception duties, supporting the administrative team in delivering a polite and professional service to the patient population. This will include daily duties as part of task list, open and close as required, and managing administrative duties to support the clinical team and patients.

The successful candidate will be well organised, a team player, able to prioritise their work, have good attention to detail and have excellent communication skills.

Person Specification

Experience

Essential

• Experience in dealing with the public
• Excellent customer service skills
• Excellent communication skills

Desirable

• Experience of working in General Practice.
• Previous experience with EMIS
• NHS Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alderley Edge Medical Centre

Address

Alderley Edge Medical Practice

Talbot Road

Alderley Edge

Cheshire

SK9 7HR

United Kingdom

Employer's website

https://www.alderleyedgegp.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the attached full Salaried GP job description which gives an overview of responsibilities and duties of the role.

Person Specification

Experience

Essential

• Experience of working within UK general practice

Qualifications

Essential

• Fully qualified GP with GMC registration and licence to practise
• On the GP Register

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Diamond Health Group

Address

Hendford Lodge Medical Centre

74 Hendford

Yeovil

Somerset

BA20 1UJ

United Kingdom

Employer's website

https://www.diamondhealthgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• To be able to work as part of the multidisciplinary team under supervision to deliver 24-hour care to patients.
• To fulfil nursing and non-nursing duties as directed by the shift leader.
• To perform extended roles within their scope of practice as directed by the clinical lead and dictated by ward environment.
• To assist in the delivery of evidence based holistic care to patients within the ward environment, under the supervision of the registered nurse.
• To provide clinical administrative support as required.
• To perform, record and report clinical observations to include:
• - Temperature
• - Pulse
• - Respirations
• - Saturations
• - Peak flow
• - Blood pressure
• - Urinalysis
• - Blood sugar
• To report any changes in patient condition to the nurse in charge.
• To obtain samples as requested.
• To communicate effectively within the multidisciplinary team including the verbal and written handover of patient care.
• To assist in the maintenance of ward / department cleanliness.
• To assist in the maintenance of ward stock levels.
• To assist in the routine maintenance of clinical equipment; performing mandatory checks and reporting faults to the shift leader.
• To work in either Complex Trauma or Neurological rehabilitation as required by service needs and directed by the clinical leads and Chain of Command (CoC).